Director of Customer Experience Transformation
Customer service supervisor job in Baldwin Park, CA
The Director of Customer Experience Transformation (CX) is a strategic and forward thinking leader responsible for transforming how Athens Services understands, designs, and delivers exceptional customer experiences across every touchpoint.
This role leads the innovation, analytics, and improvement engine behind our Experience Strategy-empowering teams through data, technology, and human-centered design to create lasting loyalty and operational excellence.
A passionate advocate for both customers and employees, this leader will use advanced experience management platforms-particularly Qualtrics XM-to translate insights into measurable outcomes, driving continuous improvement across service, operations, and digital channels.
Key Responsibilities
Strategic Leadership & Transformation
• Develop and execute the enterprise-wide Customer Experience Strategy that aligns with Athens' “People, Service, Environment” values and supports organizational growth.
• Lead a portfolio of transformation initiatives focused on experience innovation, data driven decision making, and continuous improvement.
• Partner cross-functionally (Operations, IT, Sales, HR, and Marketing) to embed CX principles into systems, processes, policies, technology, and daily practices.
• Serve as a trusted advisor to leadership peers translating insights into strategic priorities, policies, and action plans.
Experience Management & Analytics
• Champion Qualtrics Experience Management (XM) as the backbone of Athens' voice-of customer program, overseeing deployment, adoption, and integration with enterprise systems.
• Lead customer persona identification and segmentation to ensure programs and communications are tailored to the unique needs, behaviors, and motivations of each customer group.
• Design and maintain end-to-end customer journey maps that visualize key pain points and moments of truth across the service lifecycle, driving targeted improvements and innovation opportunities.
• Design dashboards, scorecards, and analytics that measure NPS, CSAT, CES, retention, and service excellence across customer journeys.
• Identify emerging patterns and predictive indicators to proactively resolve service friction and elevate customer trust.
• Use AI, automation, and advanced analytics to transform raw feedback into strategic insights and innovation opportunities.
Operational Excellence & Process Innovation
• Lead continuous improvement initiatives using Lean, Six Sigma, and service design methodologies to improve end-to-end experiences.
• Redefine KPIs, SLAs, and quality metrics to align with world-class standards enabled through Genesys and Qualtrics integration.
• Oversee change management and readiness across departments to ensure successful adoption of new CX tools and processes.
Team Leadership & Culture
• Lead and inspire a diverse team of customer experience professionals, analysts, and leaders.
• Cultivate a customer-obsessed culture grounded in empathy, accountability, and performance excellence.
• Foster collaboration, recognition, and growth-ensuring that every employee understands their role in creating exceptional experiences.
Innovation & Future Readiness
• Benchmark against global best practices and design-thinking frameworks to keep Athens on the forefront of CX innovation.
• Leverage technology, automation, and AI-driven personalization to anticipate customer needs and deliver seamless interactions.
• Represent Athens as a thought leader in customer experience, both internally and within the industry.
Qualifications Required
• 10+ years of progressive leadership in customer experience, service operations, or transformation roles.
• Proven success implementing or managing Qualtrics XM or similar experience management platforms (Medallia, Salesforce Experience Cloud, etc.).
• Deep expertise in CX strategy, analytics, and change leadership across complex, multi-site organizations.
• Strong analytical, problem-solving, and storytelling skills-able to translate insights into executive-level recommendations.
• Excellent communication and influencing skills with cross-functional and executive teams.
• Bachelor's degree in Business, Marketing, Organizational Leadership, or related field.
Preferred
• Master's degree (MBA or similar) preferred.
• Certification or experience in Lean Six Sigma, Service Design, or Process Improvement.
• Experience leading large-scale customer operations or contact center transformations.
• Bilingual English/Spanish and local market understanding (Southern California) a plus.
Why Join Athens
At Athens, Experience is Everything. As we modernize our systems, elevate service delivery, and strengthen our connection to the communities we serve, this role will be pivotal in designing the future of customer experience-one that blends technology, analytics, and heart to deliver excellence every day.
Service Planning Agent
Customer service supervisor job in Riverside, CA
Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility. Be tomorrow's Secret Service.
During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.Conducting criminal investigations pertaining to financial obligations of the United States.
* Planning and implementing security designs for National Special Security Events.
This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the rewards that come with being a special agent in the U.Carry and use a firearm. Maintaining firearm proficiency is mandatory.
Be at least age 21 at the time of application and less than age 37 at the time you receive a conditional offer of employment, unless you have previous service in a Federal Civilian Law Enforcement position covered by special law enforcement or firefighter retirement provisions, including early or mandatory retirement. Applicants with veteran's preference must receive a conditional offer of employment prior to reaching age 40 to continue in the application process.
You must obtain a Top Secret Clearance and retain it during your career.
Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye.
Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD.
Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas.
Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959.
By applying, you consent to your information being transmitted by Get It to the Employer, as data controller, through the Employer's data processor SonicJobs.
See United States Secret Service Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
Customer Service Project Manager
Customer service supervisor job in Pomona, CA
Job Title: Project Manager I
Pay Range: $45 - 48/Hr. On W2 (Depending on Experience/Interview)
Duration: Contract Role (Possible Extension or Temp to Hire for Right Candidate)
Schedule: Monday to Friday 07:00 AM to 04:00 PM (Hybrid 2 days per week in Office)
Job Description:
Support project management staff in completing necessary tasks/deliverables to ensure project success
Input data and records into tracking systems, project management tools, and systems of record ensuring data integrity
Collaborate and communicate with both internal and external stakeholders on project status
Perform necessary tasks to ensure project completion such as (but not limited to):
Sending easement requests
Sending contracts/invoices
Confirming receipt of payment/executed contracts
Releasing meters to operations personnel
Checking project status and dependencies, and communicating status to internal and external stakeholders
Inputting data into systems
Generating reports regarding project status/health and providing to both internal and external stakeholders
Processing initial customer submittals, and routing the submittals to the appropriate stakeholders
Sending/Receiving documents, designs, etc. as required to both internal and external stakeholders
Attend status update calls with stakeholders, and presenting on current project status
Perform ad-hoc reviews and/or generate ad-hoc reports, as required by leadership in support of corporate goals/initiatives
Job Qualifications:
Min High School Diploma or equivalent
Min. 2 years analytical experience reviewing and interpreting data sets
Min. 2 years project coordination/management experience
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
Utility industry experience preferred
Experience with database software (Access, SAP, or equivalent)
Field work not required, the onsite work will be done from an business office
Construction project coordination background is not required, but preferred. Managers will consider project coordination background from business or IT projects as well.
This role is customer facing, so excellent customer service and communication is required. This role is focused on project support and very task oriented.
“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”
SoCal JCB - Service Specialist
Customer service supervisor job in Colton, CA
Company Profile
SoCal JCB is a highly successful, fast-growing business. We pride ourselves in customer service. We invest in our workforce and offer a highly competitive compensation and benefit program. SoCal JCB is an authorized dealer for JCB construction equipment including skid steer loaders, backhoe loaders, wheel loaders, excavators and telehandlers.
Position Purpose
The Service Specialist is responsible for processing service department Work Orders and ordering/receiving parts. This position reports to the Service Manager.
Position Type: Exempt
Major Tasks, Responsibilities & Key Accountabilities
Interacts directly with customers, meet expectations, handles potential problem situations, customer satisfaction.
Reviews work orders for completeness and accuracy prior to customer billing
Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
Handles inbound service and parts inquiries
Research and places parts orders from JCB and various vendors
Handles all shop inquiries in an efficient and responsive manner.
Maintains parts inventory.
Researches and advises technicians of parts and orders.
Monitor and update Livelink to drive parts and service revenue.
Ensures safety policy and practices are followed
Maintains a clean and professional image according to JCB Standards
Conducts business in alignment with the company's Values
Performs other related duties as required.
Knowledge, Skills, Abilities & Competencies
High School diploma or equivalent experience
Proficiency with Microsoft Word, Excel and PowerPoint
Ability to perform multiple tasks while maintaining a sense of urgency.
Excellent customer service skills
Excellent problem-solving skills - ability to think outside the box
Strong interpersonal and team working skills
Excellent oral and written communication with an emphasis on phone skills
Ability to take direction well and work with minimal supervision
Bilingual in English/Spanish required
JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED
JCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at ****************************************
Customer Service Representative
Customer service supervisor job in Riverside, CA
Contract role- 3 months
Duration: 3 Months
About the Role:
We are seeking a detail-oriented and customer-focused individual to join our team for a 3-month temporary assignment. This role is ideal for someone with strong communication skills and proficiency in data entry who thrives in a fast-paced environment.
Key Responsibilities:
Provide exceptional customer service in person and over the phone
Accurately enter and update customer information in company systems
Handle inquiries, resolve issues, and ensure customer satisfaction
Maintain organized records and follow company procedures
Qualifications:
Excellent verbal and written communication skills
Strong attention to detail and accuracy in data entry
Ability to work on-site in Riverside, CA
Previous customer service experience preferred
Schedule: Full-time, on-site
Pay Rate: $20 to $22 per hour
Benefit offerings: include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Sanitation Group Team Lead
Customer service supervisor job in Covina, CA
Sanitation Group Team Lead
Pay: $70,000 - $100,000
The Sanitation Team Lead is responsible for guiding and mentoring sanitation associates to ensure that all safety, food safety, and cleanliness standards are consistently upheld. This role plays a key part in driving sanitation performance, maintaining regulatory compliance, and fostering a culture of safety and accountability within the department.
Key Responsibilities:
Team Leadership & Development
Provide clear direction and support to the sanitation team during assigned shifts.
Promote team engagement and continuous learning through cross-training, coaching, and hands-on support.
Support hiring, onboarding, and performance feedback processes for sanitation associates.
Sanitation Operations
Ensure the execution of daily sanitation tasks for production lines, equipment, and facility spaces in accordance with established procedures.
Uphold compliance with all regulatory standards including GMP, HACCP, FDA, and internal food safety protocols.
Conduct regular inspections and audits; initiate and document corrective actions where required.
Safety & Quality
Reinforce a strong safety culture by ensuring the use of appropriate PPE and adherence to safe work practices.
Identify and respond to food safety or quality issues promptly and escalate to the appropriate parties.
Follow lockout/tagout and chemical safety procedures consistently.
Continuous Improvement & Documentation
Monitor key performance indicators such as rework, sanitation efficiency, and downtime related to cleanliness.
Collaborate with other departments to improve processes, reduce waste, and maintain a clean and efficient operation.
Track labor, supply usage, and sanitation metrics; ensure accurate and timely completion of reports and logs.
Scheduling & Administration
Manage team schedules, ensuring appropriate crewing and de-crewing in alignment with sanitation needs.
Coordinate cleaning cycles around production schedules to minimize downtime and maximize line readiness.
Maintain accurate records in systems such as CMMS, timekeeping platforms, and sanitation logs.
Minimum Qualifications:
High school diploma or GED required; Bachelor's degree preferred
At least 2 years of supervisory experience, preferably in sanitation or food manufacturing
Ability to work in cold environments (34°F) for extended periods
Strong verbal and written communication skills
Proficiency with Microsoft Office, Google Suite, and familiarity with systems such as JDE, RPMS, DSI, and ADP
Willingness to work a flexible schedule including weekends, holidays, or nights as needed
Bilingual (English/Spanish) is a plus
Desired Skills & Attributes:
Strong leadership and interpersonal skills
Ability to prioritize and solve problems in a fast-paced environment
Detail-oriented with a focus on compliance and quality
Comfortable working cross-functionally with operations, quality, and maintenance teams
Self-motivated and capable of working independently
Open to feedback and committed to team success
Customer Service & Bike Tech
Customer service supervisor job in Perris, CA
First 90 days: fully in office
After 90 days: 3 days in office, 2 days hybrid
Based throughout Southern California, Retrospec is committed to a no-barrier, inclusive entry to nature and honest conversation about the industry. Over the past 16 years, Retrospec has grown exponentially to serve consumers of all ages, ignite their passion for fresh air, and fuel their love of nature through all seasons. Everything we create is designed and tested in beautiful California to ensure it's ready for your next journey. Choosing the road less traveled is rarely easy, but always worth it.
About the Role
We're seeking an experienced, empathetic, and technically skilled Customer Service & Bike Tech to join our growing team. This hybrid role combines technical bike expertise with exceptional customer care, supporting both our direct-to-consumer (D2C) and dealer (B2B) channels.
You'll be the go-to expert for customer and dealer inquiries, troubleshooting bike and e-bike issues, managing warranty claims, and ensuring every interaction reflects the Retrospec brand's commitment to quality, integrity, and outdoor adventure. If you thrive in fast-paced environments, love helping people, and enjoy problem-solving with a hands-on approach, we'd love to hear from you.
Responsibilities
Receive, research, and respond to customer and dealer inquiries via phone, email, chat, and social media with empathy and professionalism.
Provide expert-level knowledge and troubleshooting support for bikes and e-bikes, including assembly, repair, maintenance, and general technical questions.
Manage consumer and dealer warranty claims, acting as a liaison between customers, sales, product, and warehouse teams.
Walk customers through assembly and troubleshooting steps clearly and confidently via phone or email.
Process returns, exchanges, and replacement parts with attention to accuracy and customer satisfaction.
Collaborate with the warranty, sales, and warehouse teams to ensure timely resolutions and a seamless experience for both consumers and dealers.
Build and inspect new and returned bikes for troubleshooting and quality control, as needed.
Respond to and monitor social media inquiries and reviews, escalating trends or product feedback to the appropriate teams.
Track and flag recurring issues, inefficiencies, or product concerns to improve customer experience and operational processes.
Maintain accurate communication records in Gorgias using automations and workflows to manage volume efficiently.
Communicate customer insights and product feedback constructively to product development, sales, and marketing teams.
Quickly become familiar with the Retrospec brand voice, customer service protocols, and software platforms to provide high-quality support.
Assist with additional customer service and clerical tasks as assigned.
Qualifications
2-3 years of ecommerce customer service experience; bike industry experience highly preferred.
Strong understanding of bike and e-bike mechanics, assembly, repair, and maintenance.
Exceptional written and verbal communication skills with a friendly, professional demeanor.
Experience with customer service tools such as Gorgias or Zendesk.
Proven ability to manage a high volume of tickets, calls, and multi-channel inquiries efficiently.
Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
Proficient computer literacy and quick adaptability to new systems.
AA degree preferred; high school diploma or equivalent required.
Experience managing warranty processes and dealer accounts is a plus.
Familiarity with social media or online community communication is a bonus.
Passion for outdoor recreation, cycling, and the Retrospec mission.
Physical Requirements: Must be able to lift and move items weighing up to 75 lbs as needed.
Customer Service Insurance Sales
Customer service supervisor job in Redlands, CA
Remote Licensed Agent Life Insurance, Mortgage, & Investments Imagine earning from home without cold calls, door knocking, or chasing friends & family clients come to you through referrals. What You Get: Paid training + State & Federal licenses (covered)
Flexible part-time or full-time schedule
No quotas or income caps
Residual income, bonuses, stock options, & tax advantages
Career paths: agent, trainer, recruiter, or brokerage builder
Who We're Looking For:
Motivated, trustworthy self-starters ready to learn sales, leadership, and client relationship skills no prior experience needed.
Requirements:
18+ & no felony record
Reliable Wi-Fi & Zoom access
Entrepreneurial mindset & self-discipline
Customer Service Manager
Customer service supervisor job in La Puente, CA
Job Description
Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company's continuous fast growth. This role will provide leadership and direction to the Customer Service team to ensure that an excellent standard of service is provided and maintained.
Job Duties:
Maintain an expert understanding of Sunny products and operations to better understand the needs of the customer and the needs of the company.
Plans, coordinates, and assists with the daily workflow to achieve maximum productivity
Oversee a team of customer service teams and ensure they are providing an exceptional customer experience.
Ensure customer part orders are shipped, accurately, in timely manner.
Monitor and oversee the Customer Service Team processes and quality.
Builds relevant solutions and product enablement support.
Review emails, chat, and phone call communications ensuring that company policies and ideals are upheld
Resolve complex, escalated customer problems or disputes in a professional manner.
Coach and support team members to help them meet departmental goals.
Keep records and documentation of customers' interactions for training purposes.
Create monthly departmental reports to determine whether KPIs are being met and where there is room for improvement.
Constantly provide customer feedback to internal cross-functional teams to improve product and customer experience.
Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service representatives.
Process customer returns and manage return inventory Requirements Process customer returns and manage return inventory Requirements
Improve customer service procedures, policies, and standards for the customer support department.
Review processes, propose efficiency improvements, and implement process improvements
Requirements:
Bachelor's degree required
5+ years prior experience in customer-facing roles.
Proven experience in a leadership role is required.
Effective verbal and written communication skills and excellent phone etiquette and elevated speech
Must demonstrate strong analytical thinking skills.
Should possess strong problem-solving skills and the ability to make sound judgment calls.
Superior organizational and time management skills.
Knowledge of customer service programs and databases, or the ability to learn new software quickly.
Powered by JazzHR
ptw PCZblWr
Customer Service Manager
Customer service supervisor job in Ontario, CA
In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.
Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...
The Customer Service Manager plays a critical role in ensuring customer satisfaction and operational efficiency at Datwyler. This role oversees all aspects of the customer service process, from lead generation to order entry. The ideal candidate will bring experience working in the elastomer industry, using direct experience in customer service roles, to lead and coach the regional CSR team. A strong understanding of elastomer products, applications, and industry specific customers is crucial to success in this role.
Responsibilities:
* Strategic and operational
* Lead, coach, and manage the regional customer service team to ensure timely and accurate processing of leads, RFQs, and customer orders.
* Monitor and track the number of quotes generated by each CSR; analyze win/loss rates and provide regular reporting to commercial leadership team. Ensure team is properly trained, proactively create training schedule, communicate system gaps to leadership, etc.
* Monitor and track lead generation through sales cycle, analyze lead conversion and provide regular reporting to commercial leadership team. Ensure team is properly trained, proactively create training schedule (as needed), communicate system gaps to leadership, etc.
* Serve as the escalation point for complex customer issues, coordinating with internal departments to deliver timely resolutions.
* Ensure CSR team is utilizing contract review, ensure adoption of process, proactively provide cross functional leadership with Quality team, lead training as needed
* Main point of contact for customer surveys, cross functional leadership to ensure completion.
* Maintain deep knowledge of elastomer products, including materials, applications, and performance characteristics, to support customer needs.
* Develop and implement customer service policies, procedures, and performance metrics (KPIs) to drive continuous improvement.
* Support contract review process and quoting functions in collaboration with commercial team.
* Monitor customer satisfaction and develop strategies to improve the overall customer experience.
* Ensure all customer data is accurately maintained in the ERP and CRM systems.
Experience/Skills:
* Bachelor of Arts degree with a commercial or technical focus
* 10+ years' experience of customer service experience in a manufacturing or industrial setting; elastomer, rubber, or polymer industry experience strongly preferred.
* 2+ years of leadership or management experience.
* Knowledge of the production and application of elastomer components is preferred.
* Knowledge of common industry specific requirements and specifications.
* Purposeful, communicative and customer-oriented personality.
* Strong analytical, technical and financial skills.
* Proficient with CRM, SAP 4S/Hana, and Microsoft Office Suite.
* Exceptional interpersonal skills to work cross-functionally and as a team leader.
* Ability to multitask and thrive in a fast-paced deadline-driven environment.
* Technical aptitude and problem-solving skills related to product performance, specifications, and customer needs.
* Excellent writing and verbal communication skills and the ability to communicate at all levels.
* Expert English proficiency (verbal and written).
Successful Attributes:
* Work from a local office space with a dedicated home office space-TBD by Head of Sales Americas
* Willingness to travel to regional Datwyler manufacturing sites, travel to support conferences, shows and exhibitions
What we offer:
* A dynamic work environment that balances professional challenges with personal flexibility.
* An attractive compensation package, including a substantial competitive base salary and performance-related bonuses.
* Opportunities for professional growth in a customer-focused company that values respect and excellence.
Be yourself at Datwyler
We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.
****************
Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles
Customer Service Manager
Customer service supervisor job in El Monte, CA
Please, review and apply for this position through the QCI system following the link below (Copy and Paste): http://jobs.qcitech.com/jobseeker/Customer_Service_Manager_J02157241.aspx *You can apply through Indeed using mobile devices with this link.
Additional Information
Customer Service (remote work , no vaccination required)
Customer service supervisor job in Fullerton, CA
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties and Responsibilities
Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Ability to learn and follow all customer service procedures and policies
Strive to meet and go above personal and team target goals
Record, organize and file customer interactions and account changes
Able to up-sell if needed
Able to schedule call back and appoints to resolve customer needs
Customer Service Job Requirements and Qualifications
Previous experience in customer support, client services, sales, or a related field
Excellent at communicating over the phone and other communication platforms
Basic computer skills and experience
Able to multitask
Excellent time management and prioritization skills
Ability to listen actively, relay information, and answer questions and/or concerns.
Customer-focused for positive customer experience and resolution
MUST RESIDE IN CALIFORNIA
Benefits
Health Insurance (dental and vision included)
Excellent retirement plan
Tremendous upward mobility into other positions and management
Flexible hours
Remote Position(s) available (work from home)
Auto-ApplyAutomotive Customer Service BDC Manager - Canyon Lake, California, United States
Customer service supervisor job in Canyon Lake, CA
The Automotive Customer Service BDC Manager is the direct Supervisor of the Automotive Customer Service BDC Consultant and is responsible for the following but not limited to: managing the BDC Consultants, ensure that department metrics and goals are met in relation to customer contacts, appointments set, appointments show and sold.
Duties And Responsibilities:
Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads
• Maintain and increase ROI levels set by the company
• Assist in the process of generating the sales of vehicles, service, aftermarket products and finance products
• Assist in the training of sales and the BDC Consultants as it relates to the e-Sales office functions
• Be proficient in dealing with customers via telephone and email
• Measure and maintain performance levels set by the company
• Compile all necessary reports on a timely basis
• Manage employee schedules and time clock reporting for payroll
• Measure, monitor and report all shows and sales (delivered) deals by the BDC Consultants for commissions and bonus
• Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel
• Effectively utilize CRM and Lead Management tools
• Install processes and train employees
• Be knowledgeable about sales process, business philosophy, and products
• Knowledge of office practices and administrative procedures
• Train staff all processes
• Will follow behavioral expectations consistent with the Company's visions/values
Qualifications:
• Previous dealership experience required
• Must have sales experience
• Must have flexible availability
• Skill in the use of personal computers and personal computer software packages, CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications
• Ability to work in call center environment
• Ability to organize and handle multiple tasks with flexibility
• Ability to thrive in a team environment and consistently display professional demeanor.
It's time to make the most important move of your career.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
We Would Love To Talk With You!
Apply By Clicking The "Apply Now" Button
Customer Service Teammate
Customer service supervisor job in Rialto, CA
Job Description
TEXT "GOMILES" to ************ to APPLY!
GO - Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $18.50/hour, which includes a base pay of $16.50/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
Customer Service Teammate
Customer service supervisor job in Rialto, CA
TEXT "GOMILES" to ************ to APPLY!
GO - Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $18.50/hour, which includes a base pay of $16.50/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
Supervisor-Oncology Support Services
Customer service supervisor job in Loma Linda, CA
Job Summary: The Supervisor-Oncology Support Services utilizes discretion and independent judgment in providing supervision to a multidisciplinary team of licensed and unlicensed personnel who provide direct and indirect patient care and support for patients eighteen years of age or older with suspected or confirmed malignancies or a hematologic disorder in a fast-paced outpatient clinic. Understands the uniqueness of cancer and cancer-related diseases and the sensitivity of communicating with patients facing the unknown. Demonstrates flexibility and advanced critical thinking skills and adeptly resets priorities as needed to ensure efficient clinic operations and quality patient care is provided. Assists leadership with providing financial management of the clinic, provides input into the capital and operational budgets. Supports quality improvement program, collects data, prepares reports and assists with developing sustainable action plans. Supports and participates in cancer research approved by the Internal Review Board (IRB) and facilitates patient participation in LLUMC Oncology Clinical Research Program and/or Cancer Control trials. Develops and implements competency-based orientation and ongoing education programs for new and existing staff. Assists with interviewing for new hires. Completes performance appraisals on time and in accordance with established policies and guidelines. Participates in strategic planning process and aligns service goals and objectives with the mission, vision, and values of the organization. Performs other duties as needed.
Education and Experience: Bachelor of Science Degree in Nursing required. Minimum three years nursing experience in oncology required. Minimum one year of prior management or supervisory experience preferred.
Knowledge and Skills: Advanced knowledge of oncology and hematology required. Knowledgeable of state and federal healthcare regulations, finance, performance improvement, quality, patient safety, evidenced-based clinical practice standards, medical staff structure and legal aspects of care required. Familiar with adult learning principles, management, and problem-solving methodologies. Ability to work effectively with a wide variety of staff. Able to read; write and speak with professional quality; use computer and software programs necessary to the position (e.g., Word, Excel, Power Point, Access); operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; provide leadership; be assertive and consistent in enforcing policies ensuring compliance with regulatory standards, rules and laws; think critically; use sound judgment based on factual information and clinical knowledge; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; work independently; perform basic math and statistical functions; manage multiple assignments; compose written material; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.
Licensures and Certifications: Active California Registered Nurse (RN) License required. Current Basic Life Support (BLS) certification issued by the American Heart Association required. Chemotherapy/Biotherapy certificate required. Oncology Certified Nurse (OCN) preferred. Other competencies as specified in the department-specific Plan for Providing Care required.
Auto-ApplySubstance Use Disorder (SUD) Supervisor - Pomona Women's Center
Customer service supervisor job in Pomona, CA
HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.
Prototypes is one of the nation's leading behavioral healthcare providers and is a "prototype" for such organizations. Prototypes Women's Center in Pomona is a 180-bed residential facility tailored specifically to women, including those who wish to involve their children in their journey to recovery. Our program aims to assist women in maintaining their progress in overcoming co-occurring disorders through a wide range of supportive services. Children can foster a secure attachment with their mothers in a secure setting, while also accessing mental health support and educational assistance. Our interdisciplinary team of professionals provides comprehensive treatment for substance use disorders and mental health, parenting, educational, and life skills courses. Treatment can range from 60 days to 6 months.
SUD Supervisor is a certified Counselor from an accredited California agency with at least one year of experience supervising others. The SUD Supervisor supervises staff to ensure the provision of quality client care and effective team performance to meet agency goals in accordance with HealthRIGHT 360's philosophy, goals, policies, mission, and vision. The SUD Supervisor is responsible for overseeing client care as it relates to staff scheduling, outside agency relations, and other tasks as assigned, as well as other daily activities essential to incorporating the agency's mission and values as a part of our service delivery.
KEY RESPONSIBILITIES
People Management
* Supervise, train, and guide direct service staff such as SUD Counselors and Client Safety Navigators, and/or assigned.
* Assist management with interviews, selection, hires, and terminations.
* Ensure that all direct reports are in compliance with the organization's policies, procedures, position expectations and performance goals, and contractual requirements.
* Provide ongoing feedback, coaching, support, and conduct formal performance evaluations in a timely manner.
* Identify direct reports' strengths and weaknesses and strive to develop each team member to their fullest potential.
* Deliver and arrange training and resources to ensure that direct reports are successful in their roles.
* Ensure proper coverage of the program by managing work schedules and approving time away from work.
* Deliver all communications necessary to all team members to remain current with HealthRIGHT 360's policies and procedures and to inform them of quality-of-care concerns.
* Maintain open communication with the manager concerning employee matters/needs, client assignment, workload distribution across the team, and seek consultation when needed.
* Address interpersonal or team conflicts promptly and diplomatically to maintain a positive work environment.
* Lead weekly staff meetings to discuss program updates, issues, policies, and procedures.
Treatment Oversight
* Assign clients to staff's caseload.
* Ensure that all treatment service plans and activities are executed in keeping with the
organization's values, mission, vision, and strategy.
* Facilitate and assist with client case conferences as applicable.
* Ensure that staff provide strengths-based, trauma-informed, and culturally competent services in an ethical and legal manner.
* Ensure safety and security of the program and mediate client grievances.
* Respond to emergencies, outstanding crisis, or events as needed, including during holidays,
weekends, and afterhours.
* Ensure that all direct reports submit documentation in accordance with program requirements
and in compliance with all regulatory requirements and agency's policies and procedures. This
includes timeliness of documentation with progress notes being completed no later than the
following business day, assessments, treatment plans, and discharges occurring on time.
* Perform regular audits to ensure contract compliance.
Direct Service
* Provide services within the scope of practice, which may include crisis intervention, assessments,
individual and group counseling, case conferences, educational groups, and treatment plans as
assigned.
* Assume ownership for any crisis as it relates to service delivery and see it through to completion.
* Maintain documentation of services provided in accordance with HealthRIGHT 360's policies and
procedures to satisfy internal and external evaluating requirements.
Administration and Other Duties
* Work different shifts to maintain knowledge of all aspects of the program.
* Develop and maintain training-related workflows and procedures.
* Actively participate in assigned supervision, agency, and team meetings.
* Participate in training opportunities and complete assigned training in a timely manner.
* Maintain compliance with certification requirements.
QUALIFICATIONS
Education, Certification, Licensure, Experience
* High school diploma or equivalent required. Bachelor's degree preferred.
o Certification as a Substance Use Disorder Counselor from an accredited California agency
(CCAPP, CAADE, CADTP).
o At least one year experience providing supervision to direct service providers, preferably
in a non-profit organization or comparable agencies with similar client populations.
* Experience with efficient and effective treatment and management of clients with co-occurring
disorders.
* Experience providing trauma-informed services.
* Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
* Valid California Driver's License and access to registered and insured transportation preferred
Security Systems Service Supervisor
Customer service supervisor job in Rancho Cucamonga, CA
We are seeking a Service Supervisor to lead a team of field and service professionals delivering security, life safety, and building technology solutions.
Job Description
This role blends leadership, technical oversight, and customer service. You will manage day-to-day service operations, supervise technicians, and ensure customer satisfaction while driving operational efficiency and business growth.This position is well-suited for someone with prior experience in field service, project supervision, or technical management who is ready to take on a leadership role in a growing organization.
Qualifications
3-5 years of experience in field service, project management, or engineering
Prior supervisory or team leadership experience preferred
Familiarity with one or more of the following industries:
Low voltage / electronic security systems
Fire alarm & life safety systems
Building automation systems
Healthcare technology
Strong financial acumen, including cost control and gross margin management
Excellent skills in Microsoft Office (Outlook, Excel, Word, PowerPoint; Project a plus)
Ability to read technical documentation and support a team in troubleshooting and service delivery
What We're Looking For:
A natural leader who sets the tone for professionalism, accountability, and teamwork
Someone with the ability to mentor, coach, and guide service professionals in the field
Strong problem-solving skills with a customer-first mindset
Interest in growing within a company that values long-term relationships with employees and clients
Additional Information
Competitive base pay with performance incentives
Paid holidays and vacation time
Medical, dental, and vision insurance
Life and disability insurance
401(k) with company match
Tuition reimbursement and professional development opportunities
Vehicle reimbursement plan or company vehicle (depending on role requirements)
Equal Opportunity Employer All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.
Customer Service & Sales Manager
Customer service supervisor job in West Covina, CA
Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch.
DIRECT REPORTS
The incumbent supervises Relationship Bankers and all Operations staff (depending on the branch's staffing requirements)
ESSENTIAL FUNCTIONS
Service and Sales Responsibilities:
Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service
Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements
Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements
Establish and manage achievement of assigned team and individual sales production goals
Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services
Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals
May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions
Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate
Operations, Management & Administration Responsibilities:
Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch
Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies
Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications
Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization
Ensure performance reviews/evaluations of the branch's non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities
Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc.
May serve as Safety and/or Security Officer for the branch
QUALIFICATIONS
College degree a plus.
Three to five years' experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions.
Thorough knowledge of bank policies and procedures.
General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures.
Direct sales experience desired.
Computer experience (Microsoft Word, Excel, Outlook) required.
Good management skills with emphasis on planning, organization and scheduling.
Excellent verbal and written communication skills.
Bi-lingual English and Chinese (Mandarin or Cantonese) preferred.
OTHER DETAILS
$26.44 - $31.25 / hour Pay determined based on job-related knowledge, skills, experience, and location.This position may be eligible for a discretionary bonus.
Dietary Services Supervisor (DSS)
Customer service supervisor job in Colton, CA
We are hiring a qualified Certified Dietary Manager/Dietary Services Supervisor to conduct the planning, development and directing the overall operation of our Dietary Services Department, and assure that food service to residents is safe, appetizing and provides for their nutritional needs.
As a Certified Dietary Manager/Dietary Services Supervisor you will conduct operations in accordance with current federal, state, and local standards/guidelines and regulations within our facility.
Join a compassionate team dedicated to excellence! Join our team and receive leadership development opportunities to expand your career in the healthcare field, while receiving competitive pay and learning from colleagues in a positive environment.
Dietary Services Supervisor Requirements
Certification of Dietary Manager and/or Dietary Service Supervisor Certification
Vaccinated against COVID-19 including Booster shots
Primary Dietary Services Supervisor Responsibilities
Supervise and manage daily operations of dietary department following State & Federal regulations
Managing food and labor budgets effectively
Attend IDT meetings, patient care conferences; complete MDS
Work closely with staff to provide nutritional care to patients
Planning, developing, organizing, implementing, evaluating, and directing the Dietary Department, its programs, activities and structure
Develop as necessary and maintain written dietary policies and procedures and job descriptions; interpret to employees, residents, visitors, government agencies as necessary
Ensure food served is palatable, attractive and in a form to meet the individual needs of the residents
Ensure food is served at proper temperature by checking that temperature of hot/cold foods are recorded and served according to procedure
Ensure substitute food of similar nutritive value is provided to residents who refuse foods
Maintain accurate records and tray tickets for all residents
Post menus with dates at least one week in advance and promptly correct menus if content is altered
Set the budget for the dietary department
Purchase food and supplies within budgetary guidelines
Interview residents or family members, as necessary, to obtain diet history and maintain ongoing communication to evaluate quality of meals and satisfaction
Assist in keeping track of expenses and menu planning
Other duties may be assigned
PAY SCALE:
$25 - $28 / hour
Depending on a number of factors, including, but not limited to location, regularly scheduled work shift, knowledge, skills, experience, and expertise.
#NN