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Customer Service Supervisor Jobs in Highland Park, MI

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  • Expert Consultant, Customer Insights

    Boston Consulting Group 4.8company rating

    Customer Service Supervisor Job 3 miles from Highland Park

    Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations. Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results. CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort. Select responsibilities include: Direct Client Engagement and Support You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client. Proposal Development Support You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain. Intellectual Capital Development You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation. Vendor Management You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships. Our Expert Consulting Track The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the ‘best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. What You'll Bring 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization) Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations Ideal candidates may have the following experience, but it is not required: Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever) Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK) Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses) Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization Mastery of statistical analysis concepts and techniques Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus Previous consulting experience, including slide writing and analytics Bilingual in Spanish and English preferred Who You'll Work With At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems. As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form “one BCG team,” capable of delivering deep strategy and technical expertise. CCI Experts are energized by the “detective work” of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact. Additional info You'll be based in: Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego). You'll be traveling: Travel is anticipated (~30-50%) and will vary based on specific project locations. For U.S. applicants: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The first year base compensation for this role is: Consultant: $190,000 USD In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 (USD) in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested retirement contributions made annually, whether you contribute or not Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. To learn more about our employee benefit please check our BCG Benefits page. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
    $190k yearly 6d ago
  • Customer Experience Specialist

    586 Tint Factory

    Customer Service Supervisor Job 15 miles from Highland Park

    Are you a punctual, organized, and customer-focused individual? Do you have an undeniable passion for automobiles? We are looking for a Customer Experience Specialist to be the welcoming face of our rapidly growing business. Include a resume with a cover letter. Complete the DISC assessment. Please respond to our email sent after you apply with a short video, 3 minutes or less, answering the following: Why are you interested in this position? What do you know about 586 Tint Factory? What is your ideal work environment? What are your strengths? Where do you see yourself in 5 years? Pay is the starting pay range for 90-day onboarding. Plenty of room to grow and earn more for high performers. Health insurance is offered after 90 days. Compensation: $15 - $20 hourly Responsibilities: Greet and welcome customers, ensuring a positive first impression. Answer phone calls, respond to emails, and handle customer inquiries professionally and promptly. Schedule and manage appointments for window tinting, paint protection film, and ceramic coating services. Assist customers in selecting the best products and services to meet their needs. Process payments, issue receipts, and maintain accurate records of transactions. Coordinate with the service teams to ensure seamless operations and excellent customer experiences. Maintain a clean and organized front office area. Assist in sales and marketing initiatives, including follow-up calls, email campaigns, and social media engagement. Provide administrative support as needed, including filing, data entry, and inventory management. Qualifications: Proven experience as a receptionist, sales associate, or similar role. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in using office equipment and computer software (e.g., MS Office, CRM systems). Customer-focused attitude with a passion for sales and service. Ability to work independently and as part of a team. About Company We specialize in Paint Protection Film (PPF), window tint, and ceramic coatings. Over 700 five-star reviews in under four years. Grossing $60K+ monthly, with projections to surpass $1M annually. Prime location with thousands of vehicles passing by daily, bolstered by a massive monthly ad spend and top-tier SEO. #WHGEN2 Compensation details: 15-20 Hourly Wage PI4748fe336c45-26***********1
    $15-20 hourly Easy Apply 8d ago
  • Customer Integration Coordinator

    Central Transport 4.7company rating

    Customer Service Supervisor Job 7 miles from Highland Park

    About the company: Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently seeking a Customer Integration Coordinator for our Corporate Office in Warren, MI. This client relations role is a critical position to maintain customer perception of our organization. Our representatives are provided with in depth training to provide continuous skill and internal career enhancement based on performance and work ethic. Duties Assist in onboarding new customer accounts. Assist in opening IT tickets and creating processes to address changes for existing customers. Communicate with sales, pricing, IT, collections, etc. to ensure customer requirements and expectations are known, understood and met. Maintain accurate/detailed onboarding project details, IT ticket records, results of customer calls and meetings. Report on service issues, problem areas, resource issues. Assist with creating and implementing corrective action plans for business at risk customers, track and log progress. Follow up on newly awarded accounts to ensure we are getting the business expected/awarded. Our Ideal Fit Will Possess Strong attention to detail and sense of urgency. Strong written and verbal communication skills. Problem solving abilities. Professional demeanor, ability to participate in/lead customer facing calls and meetings. Basic understanding of EDI, Web Services, Tracing, Billing. Ability to interpret customer contracts. 2-3 years LTL customer service, pricing, billing, operations or collections experience. Availability M-F 0730 to 1730.
    $32k-41k yearly est. 13d ago
  • Customer Service Administrator

    Kistler Group

    Customer Service Supervisor Job 20 miles from Highland Park

    The Customer Service Administrator plays a crucial role in delivering exceptional customer service to both internal teams and external customers. This position provides essential administrative support for Sales and Service activities, ensuring a seamless experience by addressing customer needs, resolving inquiries, and maintaining clear communication. By managing order statuses, repair updates, and service requests, this role ensures that both customers and internal staff receive timely and accurate information, enhancing overall satisfaction and operational efficiency. Key Responsibilities: Serve as the primary point of contact for customers, handling non-product related inquiries such as order status, repair updates, quotes, and payments. Ensure the accuracy of customer quotes, confirming details such as prices, terms, and shipping information. Convert verified quotes into orders upon receiving and confirming the customer's purchase order. Generate accurate invoices and ensure they are delivered to customers within the correct timelines. Proactively communicate with customers regarding delivery updates, purchase order changes, and other relevant information. Coordinate the processing of service orders for repair shipments and subcontracting, managing incoming repairs and updating databases as needed. Assist both Inside and Outside Sales Representatives with maintaining and updating the C4C database. Support quote generation with guidance from Sales teams. Collaborate with Global Manufacturing Plants to ensure timely product delivery, escalating delays or issues as needed. Provide Sales Engineers and Managers with requested data and information. Perform additional tasks as required to support the department and enhance service delivery. Qualifications: High school diploma or equivalent. Two or more years of experience in customer service or a related field. Familiarity with Export Compliance Procedures. Ability to interpret shipping manifests, packing sheets, and other documentation related to incoming goods. Knowledge of transducers and related electronics. Proficient in Microsoft Office Products. Strong organizational skills. Experience with ERP and CRM databases. Excellent written and verbal communication skills. Physical requirements: ability to sit at a desk 80% of the workday; ability to use a computer for 80% of the workday; ability to lift 50 lbs. About Kistler: Kistler is the global leader in dynamic measurement technology for measuring pressure, force, torque, and acceleration. Our cutting-edge technologies form the foundation of Kistler's modular solutions, enabling customers in industry and science to optimize their products and processes, securing a sustainable competitive edge. As a pioneering Swiss company, we drive the evolution of automobile development, industrial automation, electrified drive technology, automated and connected driving, emission reduction, and smart factories with our unique sensor technology. Why Kistler? At Kistler, your expertise is valued and nurtured. We offer exciting career opportunities in a global environment, providing a generous benefits package including medical, dental, vision, life, and disability coverage, a 401k plan with a 4% company match, and generous personal and vacation time allowances. Join us and be part of a team that shapes the future of measurement technology. Kistler Instrument Corporation is an Equal Opportunity Employer.
    $31k-40k yearly est. 7d ago
  • Retirement Plan Services Associate

    Revolution Technologies

    Customer Service Supervisor Job 7 miles from Highland Park

    Contract to hire (conversion to permanent is contingent on attendance and performance) Job Title: Retirement Plan Services Associate Pay: $22.50 per hour, full-time hours, health benefits Fully on site Must pass the an alpha-numeric data entry assessment 8 Weeks of Training Job Summary: This person will be responsible for supporting the Retirement Plan Services department with the client. The majority of their role will involve processing forms and performing basic transactions, such as handling roll overs, internal transfers, and death certificates (will rarely need to answer the phone, if at all). Job Duties: Answers and responds to email inquiries regarding issues Processes forms and performs basic transactions, such as handling roll overs, internal transfers, and death certificates Accurately diagnoses issues and provides client driven solutions that also meet IRS regulatory requirements Interprets rules and regulations by applying retirement plan knowledge Conducts audits of account activity to ensure transactions meet regulatory compliance Reviews client requests for corrections to determine proper course of action and provide guidance to branch personnel on resolution Maintains knowledge of retirement plan rules and regulations by utilizing internal and external resources, as well as continuous training Communicates, researches and resolves issues with other internal departments Reviews daily reports of individual productivity to evaluate personal performance Work Schedule: Choice between: 8:30am-5:30pm or 9am-6pm Interview Information: Interviews will likely be conducted over Zoom Must Haves: At least 2 years of RECENT experience within the financial services, ideally the retirement planning industry OR someone who has recently graduated with a Bachelor's degree in finance or related field and some professional work experience is preferred. If a recent graduate, must be able to quickly learn the basics within the retirement planning industry Experience using a CRM- Customer Relationship Management software (this is used to review info prior to processing transactions) is preferred Experience working in a call center environment preferred Strong data entry skills with a high attention to detail. Must pass the an alpha-numeric data entry assessment. Qualifying scores must be at least 5500 KPH with at least 85% accuracy in order to be considered for the role. Clear and professional written and verbal communication skills; ability to use proper grammar and spelling at all times Professional demeanor Ability to navigate through several different systems at once, using a dual monitors Proficient with Microsoft Office Suite- Excel, Outlook, Word Quick learner / ability to learn and apply different processes simultaneously Proven reliability - zero to minimal issues with attendance or tardiness with current or previous employers. Please ensure screen this out with candidate references. The candidates submitted should not have any upcoming need for time off for the first few months of their assignment due to this being their busy season. Education: Minimum of a High School Diploma/GED completed, Bachelor's Degree is highly preferred Skills and Experience: Required Skills: ALPHA-NUMERIC ALPHA-NUMERIC DATA ENTRY AUDITS DATA ENTRY FINANCE Additional Skills: FINANCIAL SERVICES MICROSOFT OFFICE NUMERIC DATA ENTRY REGULATORY COMPLIANCE TRAINING AUDIT EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS Languages: English Read Write Speak Minimum Degree Required: Completed High School (Diploma or GED) Patents: No Publications: No Veteran Status: No # of Positions: 1 Location: Southfield, MI
    $22.5 hourly 7d ago
  • Customer Service Representative

    Insight Global

    Customer Service Supervisor Job 47 miles from Highland Park

    Title: Customer Servce Representative Company: Copart Hours: 40 hour work week standard 8-5 Pay: depends on experience and location of employment, $13-$18/HR Interviews: 1 round on microsoft teams virtually Duration: 6 months contract to PERMANENT Required Skills & Experience 1-2 years of office customer service experience High School diploma Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual in Spanish is nice but not necessary! Nice to Have Skills & Experience Bilingual-Spanish Dispatcher experience DMV/Insurance/body shop CSR experience Job Description One of Insight Global's Motor Vehicle Manufacturing clients is seeking a Customer Service Representative to join their team in Wayland, MI. This role involves assisting with general administrative duties while multi-tasking in hectic and stressful situations while providing exceptional customer service to internal and external customers. In addition, the CSR will be the face of the company through face to face and vocal interactions with all levels of customers which range from the general public to high level managers of organizations. Day to day: Receive and process payments. Update lot (vehicle) notes in the system. Answer multi-line telephone in a professional manner. Face to face customer interaction. Use company resources to gather information and offer solutions to meet customer needs. Contact clients to obtain vehicle pick-up information. File documents according to criteria. Process mail incoming and outgoing per criteria. Read and interpret various reports and documents. Proper completion of sale documents. Compensation : Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
    $13-18 hourly 4d ago
  • Call Center Team Lead

    Epitec 4.4company rating

    Customer Service Supervisor Job 3 miles from Highland Park

    The Call Center Team Lead oversees the daily operations of a public health call center, ensuring efficient and effective service delivery. This role involves managing a team of call center representatives, including union workers, to provide high-quality customer service and support for public health initiatives. Key Responsibilities: Team Management: Hire, train, and supervise call center staff, ensuring compliance with union agreements and public health standards. Operational Oversight: Monitor call center performance, implement process improvements, and ensure adherence to public health protocols. Union Relations: Collaborate with union representatives to address worker concerns, negotiate agreements, and maintain a positive working environment. Customer Service: Resolve escalated customer issues, ensure high levels of customer satisfaction, and maintain service quality. Reporting and Analysis: Track key performance metrics, prepare reports, and analyze data to improve call center operations. Compliance: Ensure all activities comply with public health regulations and union contracts. Qualifications: Education: Bachelor's degree in public health, Business Administration, or a related field. Experience: Proven experience in call center management, preferably in a public health setting, and experience managing unionized employees. Skills: Strong leadership, communication, and problem-solving skills. Ability to work collaboratively with union representatives and other stakeholders.
    $33k-40k yearly est. 7d ago
  • Area Customer Service Associate

    Empire Today 4.6company rating

    Customer Service Supervisor Job 25 miles from Highland Park

    : Area Customer Service Associate Ready to grow your career? Empire Today is seeking an Area Customer Service Associate. Area Customer Service Associate serves as the primary point-of-contact for customers within their designated Area that need assistance. The Area Customer Service Associate assists with escalated customer issues and handle administrative concerns. This position reports to the Area Customer Service Manager. We offer: Health benefits. 401K plan. Paid time off and holiday pay. Wellness program. Professional development & career advancement opportunities. Lots of perks. Responsibilities: Assist with answering incoming customer service calls. Review, monitor, and track Service Requests (SRs) report for assignment and resolution on a daily and weekly basis, for their designated area Ensure that urgent requests are handled promptly (i.e., Hot and Threat service requests). Export information from database into Excel spreadsheet for assignment and prioritization. Submit daily prioritized excel report to appropriate personnel. Track and update changes to the SR report and provide updated report to Area Customer Service Manager. Assist Area Customer Service Manager with review of letters from Better Business Bureau, Attorney General, and Department of Labor to determine resolution. Assist in identifying service gap trends in the designated area and provide this data to Area Customer Service Manager. Monitor area hunt group to respond to customer inquiries. Create and submit letters to customers. Assign SRs through Siebel database. Communicate with customers the dates and times for repairs; schedule services in Precision Order. Make job related calls to customers and collect feedback from customers to ensure that they are pleased with their purchase. Request and collect referrals from every satisfied customer during the post installation call process. Report on negative customer feedback from post calls and collaborate with appropriate manager on remedy determination. Monitor all SRs assigned to corporate POCs to ensure swift completion. Utilize aged service request reports to manage service request cycle times. Keep abreast current product lines and familiarize with new product lines to keep product knowledge current. Perform other functions as necessary or assigned. Qualifications: Minimum one (1) year of customer service experience preferred. Highschool diploma or equivalent; associate degree preferred. Flooring or home improvement industry experience preferred. Proficient in MS Word, Excel, and Outlook. Excellent oral and written communication skills. Strong telephone etiquette and professional demeanor. Problem-solving skills. Excellent organizational skills. Team player. Ability to set priorities and meet deadlines. Why You'll Love Empire· We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.· We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.· We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.· We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team.· Visit *********************************** to learn more
    $29k-35k yearly est. 7d ago
  • Dining Services Assistant Manager

    Healthcare Services Group, Inc. 4.0company rating

    Customer Service Supervisor Job 44 miles from Highland Park

    Role: Dining Services - Assistant Manager Pay Rate: Join Healthcare Services Group (HCSG) as a Dining Services Assistant Manager, supporting the dining department at a long-term care facility. At HCSG, we are passionate about positively impacting the communities we serve. If you share our commitment to excellence and enhancing customer and resident experiences, join us and make a difference! What We Offer Free Telemedicine* Free Prescription Discount Program Free Employee Assistance Programs Get paid when you need it with PNC EarnedIt Financial Wellness Support from PNC Workplace Banking Hands-on-Training & Support Career Development Additional benefits may vary by location and eligibility. Additional benefits may include vacation, holiday, and sick pay, as well as medical, dental, vision, 401(k), Employee Stock Purchase Plan, and other voluntary insurance products. Ask your interviewer for details. *Not available in AR. Responsibilities The Dining Services Assistant Manager is responsible for assisting the Dining Services Manager in overseeing the dining operations and ensuring high standards of food quality, safety, and customer service. Support the Dining Services Manager in managing daily dining operations, including staff supervision and training. Ensure compliance with dietary guidelines, food safety standards, and HCSG policies. Assist in maintaining accurate records of food inventory, costs, and employee schedules. Lead staff training sessions on food preparation, service techniques, and safety protocols. Communicate effectively with residents, families, and staff to enhance the dining experience. Conduct regular inspections of food service areas to ensure cleanliness and organization. Represent HCSG positively through courteous and cooperative interactions with team members, residents, and guests. Perform all other duties as assigned. Qualifications High school diploma or equivalent is required Previous experience in food service management or a similar role is desired. Strong leadership and interpersonal skills with the ability to motivate and develop a team. Knowledge of food safety regulations and best practices in dining services. Basic computer skills for record-keeping and report generation. Must comply with COVID-19 vaccination policies. Ability to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, and stand, bend, and walk for extended periods. Residency within the service area is required. Ready to Join Us? If you're looking for a role where you can lead with passion, drive positive change, and be part of a supportive and dedicated team, apply now and start making a difference at HCSG! HCSG is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage employees to bring their authentic, original, and best selves to work for a culturally inclusive team. We offer equal employment opportunities (EEO) to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate. RequiredPreferredJob Industries Other
    $34k-44k yearly est. 2d ago
  • Closing Team Leader

    Target 4.5company rating

    Customer Service Supervisor Job 11 miles from Highland Park

    The pay range per hour is $23.00 - $39.10 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at ********************************************** ALL ABOUT TARGET As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. ALL ABOUT CLOSING The Closing team continues the momentum from the team's day of hard work to finish strong; they take care of the guest until the doors close each night. They prioritize through the eyes of the guest, have a deep understanding of each leader's vision for their business, and have fun with the team while nailing closing routines. At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of Closing Team Leader can provide you with skills and experience of: Guest service fundamentals and experience building and fostering a guest first culture across the store Driving storewide sales volume and profitability results Developing effective business partnerships across store to achieve common goals Workload efficiency across the store including leading closing routines and coaching team members in all areas As a Closing Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. Demonstrate a service culture that prioritizes the guest experience. Model, train and coach expectations to deliver the service standard Understand your role in sales growth and how each area contributes to and impacts total store profitability Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions Problem solve and prioritize across multiple business areas to execute store strategies as initiated by the Store Director or Executive Team Leader to deliver business results and store sales goals while prioritizing the guest experience Assist leaders through communication and collaboration to influence current sales performance and workload deliverables, leverage daily check-ins, check-outs and meetings as connection points Support your leader with store operations by seeing the store through the lens of the guest, establish consistent routines and help ensure departments are zoned, in-stock, signed and labeled appropriately, setting the store up for success the next day Use business planning tools to share priorities and business updates with store leadership Take action to achieve performance goals Evaluate candidates for open positions and develop a guest-centric team Support team onboarding and learning and help close skill gaps through development, coaching and team member interactions Support your leader in establishing clear goals and expectations and hold team members accountable to expectations; partner with leaders as needed to share performance feedback. Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions As a key carrier, follow all safe and secure training and processes Address store needs (emergency, regulatory visits, etc.) Always demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way Assist in creating a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others. Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you…. That's why we love working at Target Leading teams who are stocking, setting and selling Target product sounds like your thing… That's the core of what we do You aren't looking for a Monday thru Friday job where you are at a computer all day… We are on the go all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Closing Team Leader. But there are a few skills you should have from the get-go: Previous retail experience preferred, but not required High school diploma or equivalent Must be at least 18 years of age or older Lead and hold others accountable Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work independently and as part of a team Manage workload and prioritize tasks independently Welcoming and helpful attitude Effective communication skills Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Access all areas of the building to respond to guest or team member issues Interpret instructions, reports and information Accurately handle cash register operations as needed Climb up and down ladders Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. Ability to remain mobile for the duration of a scheduled shift (shift length may vary). Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at ************** for additional information.
    $23-39.1 hourly 4d ago
  • Commercial Lines Team Leader

    Brown & Brown Insurance 4.1company rating

    Customer Service Supervisor Job 41 miles from Highland Park

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is Seeking a Commercial Lines Team Leader to join our growing team in Fenton, MI. This role manages Departments and oversees the procedures and activities of all department personnel. Responsible for ensuring clients are provided continuous service. Develop a thorough knowledge of department processes, becoming liaison between the Account Managers, the Producer, or other departments within the agency and the carriers. Resolve departmental conflicts effectively when customer or employee issues arise How You Will Contribute Responsible for department procedures and overseeing their completion Responsible for evenly distributing workloads between department personnel Knowledge of Quality Control Compliance standards for department Responsible for overseeing that B&B standards are continuously met within the department Assist personnel when they are behind or need training Set an example as to what is expected with respect to procedures and attitude. Ensure that personnel are fully trained and competent in their positions, offering assistance when one falls short in a goal. Let employees know when they fall short of expectations and when they are doing well. Keep personnel motivated. Maintain consistency within department Set goals for employees to better themselves. Pursues a course of personal, professional development Licenses and Certifications: Property & Casualty License Skills & Experience to Be Successful High School diploma or GED Proficient with MS Office Suite 5 or more years experience in similar position Associates or Bachelors degree in a business or financial related discipline (preferred) Insurance designation (ie CISR, CIC, ARM) ) (preferred) 10 or more years experience in similar position (preferred) #LI-HO1 Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
    $88k-127k yearly est. 16d ago
  • Consumer Relations Manager

    LHH 4.3company rating

    Customer Service Supervisor Job 18 miles from Highland Park

    About the Role: We are seeking a dynamic and experienced leader to join our Consumer Relations Department. This role involves leading a team responsible for handling calls, emails, chatbots, and sales to both consumers and other retailers. The ideal candidate will have a strong background in consumer relations, analytics, and AI implementation to enhance customer experience and drive revenue. Key Responsibilities: Lead and supervise a team of consumer relations managers who handle customer interactions through various channels. Strengthen social media presence by managing reviews and complaints on various websites. Collaborate with different departments including sales, engineering, quality, and product teams to ensure seamless communication and product knowledge. Oversee training and development programs, and work closely with the legal team on product complaints. Conduct trend analysis to identify and address increased complaints on specific products, and present findings to executives. Implement AI tools to analyze complaints, identify patterns, and anticipate customer needs. Transform the call center into a revenue-generating center by educating the team on upselling and cross-selling techniques. Qualifications: Bachelor's degree in Communication, Business, or related field. Extensive experience in consumer relations, call center management, and AI implementation. Strong analytical skills with the ability to extract trends, summarize data, and present to leadership. Proficiency in Excel, PowerPoint, and AI tools. Skills: Excellent communication and interpersonal skills. Strong leadership and team management abilities. Analytical mindset with a focus on data-driven decision making. Proficiency in handling diverse product experiences. If you are a strategic thinker with a passion for consumer relations and a knack for leveraging AI to improve customer experience, we would love to hear from you!
    $44k-61k yearly est. 21h ago
  • Mental Health Team Lead

    Pride Health 4.3company rating

    Customer Service Supervisor Job 15 miles from Highland Park

    Are you a passionate mental health professional looking to lead a dynamic team? We are seeking a Team Leader for our Assertive Community Treatment (ACT) Program in Michigan. This role focuses on providing psycho-social assessment, treatment planning, therapy, and community-based support to adults with serious mental illness. As part of a multidisciplinary team, you will help ensure program efficiency and adherence to ACT fidelity standards while making a meaningful impact in the community. Key Responsibilities: Conduct comprehensive psycho-social assessments and develop individualized treatment plans. Provide individual and group therapy while advocating for client needs in the community. Facilitate ACT team meetings and support new team members through training. Offer crisis intervention, on-call crisis coverage, and clinical consultation. Qualifications: Education: Master's Degree in Social Work, Psychology, or Counseling (Required). Licensure: Active LMSW, LLP, or LPC license in Michigan (Required). Experience: Minimum 2 years of experience working with adults with mental health and/or substance use disorders (Required). Preferred: Experience in community mental health settings. Certifications: Eligible for Qualified Mental Health Professional (QMHP) upon hire. Substance Abuse Treatment Specialist (SATS) credential required within 120 days. Additional Requirements: Must obtain a CAADC credential or be on an approved MCBAP certification plan within 6 weeks of hire. Skills: Strong clinical assessment, crisis intervention, and teamwork abilities. Other: Must have a valid Chauffeur's license and meet driving eligibility requirements. Additional Details Location: Southgate, MI Shift - Regular working hours are Monday through Thursday 8:30 am to 7 pm, Friday 8:30 am to 5 pm, and Saturday 9 am to 1 pm. Salary range: $34.07 - $45.17/hour 💡 Ready to make a difference in community mental health? Apply today! Equal Opportunity Employer Statement: We are an Equal Opportunity Employer and value diversity at all levels of our workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $34.1-45.2 hourly 21h ago
  • Customer Service Technician

    Ultimate Staffing 3.6company rating

    Customer Service Supervisor Job 44 miles from Highland Park

    Are you a detail-oriented, customer-focused professional with a passion for the automotive industry? We're looking for an experienced Customer Support Technician to join our team on a contract to hire basis. This role offers an exciting opportunity to help customers navigate their vehicle solutions while leveraging your technical skills and customer service expertise. As a Customer Support Technician, you will play a crucial role in providing exceptional service by addressing customer inquiries, resolving issues, and ensuring accurate documentation of every interaction. You'll work within a dynamic call center environment, collaborating with a team that's dedicated to delivering top-notch support. What You'll Do: Answer inbound phone calls promptly and professionally, assisting customers with their needs. Provide clear, accurate information using online OEM resources to address client inquiries. Document customer interactions thoroughly in the CRM to maintain accurate records. Program vehicle ECUs with precision, ensuring accuracy and quality. Conduct OE scanning on vehicles in line with company protocols. Present the value of our solutions positively, reinforcing customer trust and satisfaction. What We're Looking For: High school diploma with proven customer service experience. Strong proficiency with Windows Operating System and Microsoft Office Suite. Exceptional communication skills, both verbal and written, with a focus on customer satisfaction. Experience with OE/Dealer-level diagnostics and programming is a plus. Automotive repair knowledge or relevant education is preferred. ASE Certification(s) are a bonus. Previous call center experience is highly desirable. Familiarity with pre/post scanning of vehicles is a plus. Collision automotive experience is a great asset. If you're passionate about customer service and have a background in automotive technology, this could be the perfect opportunity for you. Join us and become an integral part of a supportive team where your skills make a real difference! Desired Skills and Experience What We're Looking For: High school diploma with proven customer service experience. Strong proficiency with Windows Operating System and Microsoft Office Suite. Exceptional communication skills, both verbal and written, with a focus on customer satisfaction. Experience with OE/Dealer-level diagnostics and programming is a plus. Automotive repair knowledge or relevant education is preferred. ASE Certification(s) are a bonus. Previous call center experience is highly desirable. Familiarity with pre/post scanning of vehicles is a plus. Collision automotive experience is a great asset. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $29k-34k yearly est. 14d ago
  • Dining Service Manager

    Sunrise Senior Living 4.2company rating

    Customer Service Supervisor Job 11 miles from Highland Park

    Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Sunrise of Troy Job ID 2025-223204 JOB OVERVIEW "Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what's right for the resident. For me, that's a big breath of fresh air." - Sunrise Leader The Dining Services Coordinator I is responsible for providing outstanding customer service, overall leadership, and management of the dining and hospitality operations in the community. These responsibilities include, but are not limited to, food preparation and service in accordance with the Sunrise culinary programs, accurate delivery of dietary modifications, procurement, financial and budgetary management, labor management, hiring, supervising and training team members, ensuring proper sanitation and safe food handling, accurate record keeping, inventory and rotation of products, regulatory compliance, and communicating with residents and families to ensure high levels of resident satisfaction. RESPONSIBILITIES & QUALIFICATIONS As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed below: Preparation & Food Service Delivers consistent high-quality food and hospitality service by following Sunrise recipes, menus, and programs Posts and displays weekly and daily menus in accordance with Sunrise standards Completes and utilizes production sheets to control food quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on and participates in front-of-the-house operations to ensure a positive customer experience Ensures all food in Bistro and/or other common areas is fresh, covered, labeled, and dated (as applicable) Actively supports all special events with exceptional emphasis on marketing events Serves minimum one (1) meal per week in Reminiscence and meets with the Reminiscence Coordinator to review service and preparation needs each day Resident Focus Partners with the Wellness team and consultant dietitian to understand individual resident nutritional needs and preferences, then delivers snacks, beverages, and meals accurately and consistently Actively participates in monthly Resident Council Meetings and other identified food committee meetings Visits with residents during meal periods each day for feedback on menu Ensures coordination of staffing in dining room with ALC before each meal Supplies Management & Risk Management Adheres to established product order guide(s) and vendor programs Ensures compliance with HACCP (Hazard Analysis and Critical Control Points) and local health department regulations Maintains an adequate inventory of food and supplies including emergency supplies Partners with leadership team to ensure community is in compliance with OSHA requirements and to promote Risk Management programs and policies Ensures that procedures and practices are enforced as needed: Personal Protective Equipment (PPE), fire extinguishers, Material Safety Data Sheets (MSDS), Lockout Tagout procedures Food Safety, Sanitation & Maintenance Ensures compliance with local health department regulations and Sunrise standards Practices safe food handling at all times to prevent contamination and/or an outbreak of food borne illness Maintains a clean, organized, and clutter-free kitchen environment Completes and maintains accurate food production records including safe cooking and holding temperatures and a record of the menu as served Completes and maintains accurate sanitation and cleaning records, including refrigeration and freezer logs, cleaning logs, and dining room/bistro opening and closing checklists Partners with the Maintenance Coordinator for repairs and scheduled maintenance of equipment Financial Management Understands and manages the department budget, including food, labor, and other expenses Keeps financial tools up-to-date and ensures budgeted allowances are maintained Reviews monthly financial statements and implements plans of action around deficiencies Processes and submits monthly expenses and budget data timely Coordinates with the community team to achieve maximum staff economies and cross training Conducts regular inventories as defined by accounting guidelines Training, Leadership and Team Member Development Provides overall management of the department, including but not limited to, recruiting, hiring, training, and coaching Leads and participates in daily and monthly team member meetings and trainings, including orientation, onboarding, continuing education, annual trainings, and inservices Develops a working knowledge of state regulations and ensures compliance Completes team member staffing and scheduling according to operational and budgetary guidelines Conducts a daily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid Conducts timely performance appraisals with meaningful conversations Holds team accountable and corrects actions when necessary, with proper documentation Attends regular meetings as required (e.g., Stand Up, Department Head, Interdisciplinary Team, Town Hall, Quality Improvement) Maintains compliance in assigned required training as applicable to this role to ensure that Sunrise standards are met. Experience and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required Two (2) to three (3) years' experience supervising kitchen, food service and dining room operations in a full-service restaurant. Requires ability to recruit, coach, and manage the performance of a kitchen / dining room staff Minimum two (2) to three (3) years volume cooking experience and ability to cook (3) to four (4) days per week and produce food at the volume required Current ServSafe certification Proven ability to use appropriate tools such as production sheets, standardized recipes, temperature logs, and sanitation forms Must possess basic knowledge of nutrition and modified diets Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests Must possess written and verbal skills for effective communication with the ability to facilitate small group presentations Proven ability to manage food and labor budgets, and achieve established targets Competent in organizational and time management skills Demonstrates good judgment, problem solving, and decision-making skills Proficient in basic computer skills and programs with the ability to learn new applications Ability to work weekends, evenings, and flexible hours, available for our customers at peak service delivery days and times ABOUT SUNRISE Sunrise Senior Living has championed quality of life in senior care for more than 30 years. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families. It's no surprise that many of the world's leading experts in Senior Living entrust their career to Sunrise. At Sunrise, you will... Make a Difference Every Day We are passionate about our mission - to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest. Be Part of a Uniquely Supportive Community The care-focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best. I gnite Your Potential We believe potential has no limits. We offer best-in-class leadership development programs designed to grow our leaders. We are committed to helping our team members achieve their career goals. We also offer benefits and other compensation that include: Medical, Dental, Vision, Life, and Disability Plans Retirement Savings Plans Employee Assistant Program / Discount Program Paid time off (PTO), sick time, and holiday pay Daily Pay offered to get paid within hours of a shift (offered in the U.S. only) Tuition Reimbursemen t In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable). By applying, you consent to your information being transmitted by Zippia to the Employer, as data controller, through the Employer's data processor SonicJobs. See Sunrise Senior Living Terms & Conditions at https://c-5***********7-www-sunriseseniorliving-com.i.icims.com/terms-and-conditions and Privacy Policy at https://c-5***********7-www-sunriseseniorliving-com.i.icims.com/privacy-policy and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************
    $56.5k-68.5k yearly Easy Apply 16d ago
  • Expert Consultant, Customer Insights

    BCG Digital Ventures 3.5company rating

    Customer Service Supervisor Job 3 miles from Highland Park

    Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations. Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results. CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort. Select responsibilities include: * Direct Client Engagement and Support You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client. * Proposal Development Support You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain. * Intellectual Capital Development You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation. * Vendor Management You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships. Our Expert Consulting Track The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. What You'll Bring * 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization) * Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus * Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations Ideal candidates may have the following experience, but it is not required: * Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever) * Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK) * Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm * Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses) * Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization * Mastery of statistical analysis concepts and techniques * Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus * Previous consulting experience, including slide writing and analytics * Bilingual in Spanish and English preferred Who You'll Work With At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems. As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form "one BCG team," capable of delivering deep strategy and technical expertise. CCI Experts are energized by the "detective work" of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact. Additional info You'll be based in: Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego). You'll be traveling: Travel is anticipated (30-50%) and will vary based on specific project locations. For U.S. applicants: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The first year base compensation for this role is: Consultant: $190,000 USD In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: * Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children * Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs * Dental coverage, including up to $5,000 (USD) in orthodontia benefits * Vision insurance with coverage for both glasses and contact lenses annually * Reimbursement for gym memberships and other fitness activities * Fully vested retirement contributions made annually, whether you contribute or not * Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years * Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement * *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. * To learn more about our employee benefit please check our BCG Benefits page. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
    $190k yearly 29d ago
  • Customer Experience Coach/Consultant

    Bond Brand Loyalty

    Customer Service Supervisor Job 3 miles from Highland Park

    At Bond, we are dedicated to helping global brands achieve customer-centric growth. We build customized loyalty marketing and human experience solutions for our clients, enabled by technology and data insights. We are currently expanding our network of Customer Experience Coaches/Consultants throughout the USA to support upcoming opportunities. We are looking to create new relationships for current & future projects and are interested in getting to know you better while also introducing ourselves. This proactive approach allows us to connect with exceptional talent and ensure that we are ready to move quickly as new roles become available. Thank you for considering a potential career with us at Bond; we look forward to reviewing your application and potentially working together in the near future. Do these statements describe you? A Customer Experience Coach/Consultant/Trainer, looking to drive transformational culture change initiatives in the retail and hospitality industries. Currently operate your own practice and manage your schedule to complete assignments before or on time. 15+ years of leadership or business experience Can build authentic and trusted relationships with leadership, business principals and front-line personnel, motivating and inspiring them to achieve results. Has experience working on and navigating complex change initiatives, including technological innovation and advancements. Knows how to apply a coach approach to drive tangible and measurable change. Knows how to follow a prescribed training path while being agile in the moment to adapt as needed. Can independently schedule and deliver full-day virtual or in-person visits and provide detailed reports following each visit. Able to quickly recognize resistance and address effectively and diplomatically. Can attend virtual and in-person regional introduction, onboarding, training, and team meetings & events (as required). Comfortable with technology (Zoom, Salesforce) and proficient in Microsoft Word, Excel & PPT Able to work in the United States, and travel up to 17 days a month, in a contract position. If each statement describes you, then this is your moment to seize a great opportunity to drive transformational in-dealership culture-changing initiatives in the customer experience industry. This role will have you partnering with multiple locations across the country to create industry-leading customer experiences using your knowledge of retail and/or hospitality industries while applying your coaching, facilitation, and consulting skills to drive change. Key skills that will allow you to excel include: Approachability: a confident but warm demeanor that adapts well to one-on-one and group discussions to inspire change is key to achieving the goals of this role. Strong Business Acumen: understands customer experience fundamentals, knows the competition; is aware of how strategies and tactics work in the marketplace, can review and present data effectively to drive awareness and support action planning. Interpersonal Savvy: able to connect effectively with all levels of employees, from coaching executive leadership to training front lines; builds constructive and effective relationships; can diffuse even high-tension situations comfortably. Unflappable problem-solving professional: Appreciates that plans can change, strategies can shift, adapts quickly without breaking a sweat, and maintains focus and professionalism throughout Customer Focus: acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Integrity and Trust: is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth appropriately and helpfully; keeps confidences; admits mistakes. Managing Vision and Purpose: communicates a compelling and inspired vision or sense of core purpose; can inspire and motivate entire units or organizations. Understanding Others: understands why groups do what they do; knows how to motivate people; can predict what groups will do across different situations Strong Communicator: demonstrates ease in communicating and sharing information, understanding complex challenges, and then conveying them with clarity and impact Digital Communications: comfortable conducting virtual 1:1 and group coaching sessions and workshop facilitation Fundamental Computer Skills: is confident and capable of opening and updating excel spreadsheets to convey key data; can take an existing PPT presentation and make updates, add new slides and deliver it with impact   Education and Experience 15+ years of Customer Experience, Business Coaching, Training, and/or Consulting Experience Coaching or Training Accreditation- EQA, ICF Certified, or CTDP etc. would be an asset Automotive, Hospitality, and/or Retail background in a leadership role, would be an asset Strong business acumen Skilled in reviewing data and metrics to challenge progress and results Practiced in leading organizational change and coaching leaders Proficient in training frontline staff Experienced in customer satisfaction/customer engagement initiatives Must be self-motivated and able to work independently with minimal supervision from remote locations Why join Bond?  Bond is proudly recognized as a Great Place to Work and a Best Managed Company for the third year in a row. We're 800(ish) people working tirelessly together to make the world a more loyal place. You'll be joining a hyper-talented team with a galaxy of skill sets ranging from research to creative to digital and beyond. You'll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client's biggest business challenges.  At Bond, we are proud to be a diverse organization and we are committed to building and fostering an environment where our people feel included, valued, and heard. We believe that a strong commitment to diversity and inclusion enables us to truly create equal opportunity and positive employment experiences for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We are looking for independent contractors/freelancers for this role. Applicants must be able to work in the United States of America. No solicitation from Recruiters please. If the information above sparks your interest, then we would like to hear from you.
    $50k-85k yearly est. 60d+ ago
  • Client Experience Specialist: Go Live Team

    Spoton 4.4company rating

    Customer Service Supervisor Job 3 miles from Highland Park

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology-backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees. Recently, SpotOn was: Named one of Fast Company's Most Innovative Companies of 2024 Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row Selected as the Best Overall Restaurant POS by NerdWallet Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users We're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. That's where you come in. We seek an experienced and client-focused Client Experience Specialist to join our Field Operations, Go Live support team. The successful candidate will handle multiple complex client inquiries and resolve client's issues through various communication channels such as phone, email, and chat. This role demands a deep knowledge of POS and Hardware implementation and/or troubleshooting, a high level of professionalism, and the ability to demonstrate superior communication skills to ensure an outstanding client experience. The working hours for this role are Tuesday - Saturday: 8am - 4pm (ET) or 12pm - 8pm (ET). Roles & Responsibilities: Promptly address client inquiries through multiple communication channels, including phone, email, and chat, in a courteous and professional manner. Deliver accurate and effective solutions to clients, hospitality specialists, and team members for issues, complaints, and inquiries. Accurately document all client interactions and transactions in the database system, ensuring comprehensive backlog and inbox management. Meet or exceed performance goals, including customer satisfaction, call resolution, and quality assurance metrics. Attend in-person coaching sessions, complete training lesson content, successfully pass exams, and document acknowledgment of completion. Maintain and update knowledge of SpotOn products, services, and policies. Perform other duties as assigned by the supervisor or manager. Key Performance Indicators (KPIs): Backlog & Inbox Management First-Time Resolution Quality Assurance Additional Training Completion Call Avoidance Escalation Management CSAT Detractors Qualifications: 3 plus years of experience in POS/hardware installation, support center environment, or related field, with a proven track record of successfully managing complex client interactions. Familiarity with internal software applications such as CRM systems, Salesforce, and Talkdesk. Excellent verbal and written communication skills to effectively manage both internal and external partner relationships. Strong problem-solving and critical thinking skills, excellent soft skills and diplomacy to effectively de-escalate quickly, and the ability to work under pressure and handle multiple tasks simultaneously. Expertise in conflict resolution management techniques. Previous experience in the restaurant, banking, finance, payment, or customer service-related industries is highly desirable. Demonstrated experience in a retention role with strong persuasive skills and a passion for meeting goals. High school diploma or GED; some college or technical school is preferred. English and fluency in Spanish is a bonus (written and spoken). Benefits: At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes: Medical, Dental and Vision Insurance 401k with company match RSUs Paid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. SpotOn is an e-verify company.
    $47k-83k yearly est. 33d ago
  • Onsite Call Center Supervisor

    Qualfon

    Customer Service Supervisor Job In Highland Park, MI

    will require onsite presence at our facility in the Detroit metro area. This position will also require flexible availability between the hours of 7 AM and 1 AM along with weekends. The onsite Call Center Operations Supervisor will ensure maximum employee performance, through effective coaching and motivational skills. This individual will supervise an assigned team of Call Center advocates to achieve maximum results and ensure all expectations are met and/or exceeded. This role will require timely employee reviews, along with ownership and responsibility for assigned work. If you fulfill the criteria below and aspire to be a Mission Leader, immersing yourself in Qualfon's mission through enhanced mentorship, management, and communication skills, this is your chance! Essential Duties: Customer Service Background: * Possess a minimum of 5 years of customer service experience, demonstrating a strong understanding of customer needs and expectations, with a minimum of 2 years of call center supervisory experience. * Showcase a track record of delivering exceptional customer experiences. * Provide examples of resolving complex customer issues effectively. Team Leadership: * Supervise and lead a team of call center Advocates to ensure excellent customer service delivery. * Provide guidance, support, and training to Advocates to improve performance. * Foster a positive team culture and encourage professional development. Customer Interaction: * Handle escalated customer inquiries and complaints, ensuring their resolution. * Assist Advocates in handling complex customer issues. * Maintain a high level of empathy and patience when dealing with Advocates and customer inquiries and complaints. Product Knowledge: * Develop and maintain a deep understanding of our products and services, particularly in consumer banking and/or consumer lending, to assist Advocates and customers effectively. * Convey complex information to both Advocates and customers in a clear and understandable manner. * Stay up to date with industry regulations and policy changes. Communication Skills: * Demonstrate strong verbal, oral, and written skills to effectively communicate with Advocates and customers. * Provide clear instructions and guidance to Advocates. * Write comprehensive reports and documentation. Main Objectives: Team Performance: * Oversee and monitor the performance of the call center team of Advocates to achieve and exceed customer satisfaction goals. * Provide regular feedback and coaching to Advocates. * Implement performance improvement plans when necessary. Efficiency and Accuracy: * Ensure efficient call center operations, minimizing hold times and optimizing resource allocation. * Oversee the accuracy of customer records and data entry. * Streamline processes and workflows to improve efficiency. Team Collaboration: * Promote collaboration among Advocates and maintain a positive team atmosphere. * Foster knowledge sharing and best practices within the team. * Encourage open communication and idea exchange within the team. KPI Management: * Monitor and manage key performance indicators (KPIs) to ensure team performance aligns with organizational goals. * Track and analyze metrics such as call volume, average handling time, first-call resolution, and customer satisfaction scores. * Develop strategies to improve KPI performance. Balanced Scorecard Management: * Develop and manage a balanced scorecard to measure and track team performance against strategic objectives and key performance indicators. * Regularly review the scorecard with Advocates to ensure alignment with goals. * Identify areas for improvement based on scorecard data. Key Responsibilities: Team Management: * Manage team schedules, including shifts and breaks, to ensure coverage during peak call volumes. * Conduct weekly one-on-ones with Advocates to discuss individual performance, goals, and development. * Address staffing and resource allocation issues promptly. * Manage ADP and time cards to ensure accurate payroll and attendance tracking for Advocates. Customer Support Oversight: * Handle escalated customer calls and complex issues, providing resolutions and exceptional service. * Monitor Advocates' interactions with customers to ensure quality and compliance with company standards. * Collaborate with Advocates to find innovative solutions to customer challenges. Data Analysis and Reporting: * Analyze call center performance data, including KPIs and the balanced scorecard, and generate reports for management. * Identify trends and areas for improvement, implementing necessary changes. * Create comprehensive reports for executive summaries and strategic planning. Problem Resolution: * Assist Advocates in investigating and resolving customer complaints or issues. * Escalate unresolved issues to the appropriate channels. * Develop and implement strategies to reduce the recurrence of common issues. Training and Development: * Coordinate training sessions and ongoing development programs for call center Advocates. * Ensure Advocates are up-to-date with industry trends and best practices. * Provide individual coaching and mentorship to Advocates to enhance their skills. Policy Adherence: * Ensure all Advocates are familiar with and adhere to company policies, including call handling, data security, and customer privacy. * Enforce compliance with industry regulations and ethical standards. * Conduct regular audits to monitor policy adherence. Availability: * Maintain availability during scheduled shifts and be flexible to accommodate call center needs. * Implement effective scheduling practices to ensure adequate coverage during peak and off-peak hours. * Be accessible to Advocates for support and guidance outside of regular work hours when needed. EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. Voluntary Self-Identification of Disability Form
    $30k-49k yearly est. 18d ago
  • Client Success Specialist - Dealership Performance

    Urban Science 4.6company rating

    Customer Service Supervisor Job 3 miles from Highland Park

    We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now! OVERVIEW Under direct supervision, the Client Success Specialist is responsible for retaining and growing an assigned customer base of automotive dealerships by improving overall client experience. The Client Success Specialist identifies opportunities for dealer improvement and success and provides dealership consulting and support of our SalesAlert, AutoHook, and TrafficView solutions. This role builds client satisfaction by fostering positive dealer relationships and minimizing customer pain points. Workplace flexibility has taken on a whole new meaning here at Urban Science. The requirements of each team, role and employee can look quite different. Leaders work with their teams to determine the right balance for working in-person and remotely, considering the needs of the business, our clients, cross-functional projects, individual work, and individual preference. This role has current Hybrid Workplace flexibility local to our Detroit, MI office location. Candidate must be available and willing to work in-person one day per week, and ad hoc as needed. URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. Essential Duties and Responsibilities Interacts daily with assigned dealership personnel to foster and continue building and managing new and existing business relationships. Proactively manages assigned dealer base to retain and grow portfolio of business. Analyzes key KPIs and provides consulting to clients on a weekly/monthly/quarterly basis. Assists clients and provides proactive consulting on additional solution usage and enhancements, including new solution offerings. Proactively reaches out to low performing dealerships on a weekly basis, to optimize their overall success using Urban Science solutions. Conducts dealer training webinars as needed. Provides escalated support to automotive clientele with regard to general inquires within established SLAs. May be responsible for prospecting or selling new dealership business to meet revenue goals. Help team identify process improvements and optimization. Identify and collect client testimonials and help identify client success stories. Proactively communicates to management to provide updates and report issues in a timely manner. Works with manager in completing own annual goal setting and performance review in a timely manner. Works with manager to prioritize other duties as assigned. SUPERVISORY RESPONSIBILITIES: None Qualifications - Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Strong attention to detail is necessary. Ability to conduct professional presentations. Ability to clearly educate and train new clients via one-on-one and/or online webinars. Working knowledge of Microsoft Word and Outlook required. Verbal Communication: Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others. Written Communication: Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure. Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way. Results Oriented: Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards. Ethics & Integrity: Requires the ability to behave in a trustworthy & transparent manner. Teamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a team. Self-Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviors Initiative: Requires the drive to go above and beyond in order to improve or enhance job results. Customer Service: Requires the ability to understand and help/assist both internal and external customers and meet their needs. Flexibility/Adaptability: Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives. Relationship Building: Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customers. Time Management: Demonstrated ability to prioritize competing demands and manage multiple concurrent tasks is required. EDUCATION and EXPERIENCE Must possess a combination of education and experience as follows: University degree preferred in business degrees preferred (i.e., General Business, Business Technology, etc.) from an accredited college or university, or equivalent foreign institution and/or Minimum of one year of customer service related experience required Strong preference for work experience inside an automotive dealership WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.
    $43k-61k yearly est. 36d ago

Learn More About Customer Service Supervisor Jobs

How much does a Customer Service Supervisor earn in Highland Park, MI?

The average customer service supervisor in Highland Park, MI earns between $25,000 and $55,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average Customer Service Supervisor Salary In Highland Park, MI

$37,000
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