Customer Service Supervisor Jobs in Holt, MI

US-MI-Lansing Type: Regular Full-Time # of Openings: 1 Farm Bureau Center P/C Customer Service Trainer Objective To develop, maintain, and deliver training for recently hired and existing team members of the P/C Customer Service department, to provide consistent skills and knowledge needed to provide quality service in line with the departmental vision. To work with project teams to design, develop, and deliver service training for company projects and initiatives that impact the P/C Customer Service department. Deliver comprehensive training programs to our newly hired team members and contracted service personnel. Offer ongoing support to all team members, utilizing our Learning Management System (LMS) and virtual and in-person training sessions. Provide cross-training to service and support team members, utilizing LMS, virtual and in-person training. Serve as a hands-on side-by-side trainer, actively engaging in phone calls or chats alongside Customer Service Specialists to offer real-time guidance and support during training sessions. Deliver immediate feedback and coaching to trainees to enhance their skill development. Cross-train other trainers on training curriculum. Communicate regularly with P/C Customer Service leadership regarding training progress for service and support team members. Create and develop learning materials needed for service and support training. Maintain the library of department training materials to ensure they are accurate. Gather and monitor feedback on training, using the information to adjust and make improvements in our current training model. Provide innovative ideas for the PCCS training program's strategic planning initiatives. Collaborate with stakeholders to outline the trajectory of training initiatives. Participate in project teams, representing P/C Customer Service training needs. Deliver company project and initiative training to P/C Customer Service, alongside Subject Matter Experts (SMEs). Work collaboratively with training teams from other departments to brainstorm ideas and streamline training programs. Complete other duties as assigned. Responsibilities P/C Customer Service Trainer Responsibilities Deliver comprehensive training programs to our newly hired team members and contracted service personnel. Offer ongoing support to all team members, utilizing our Learning Management System (LMS) and virtual and in-person training sessions. Provide cross-training to service and support team members, utilizing LMS, virtual and in-person training. Serve as a hands-on side-by-side trainer, actively engaging in phone calls or chats alongside Customer Service Specialists to offer real-time guidance and support during training sessions. Deliver immediate feedback and coaching to trainees to enhance their skill development. Cross-train other trainers on training curriculum. Communicate regularly with P/C Customer Service leadership regarding training progress for service and support team members. Create and develop learning materials needed for service and support training. Maintain the library of department training materials to ensure they are accurate. Gather and monitor feedback on training, using the information to adjust and make improvements in our current training model. Provide innovative ideas for the PCCS training program's strategic planning initiatives. Collaborate with stakeholders to outline the trajectory of training initiatives. Participate in project teams, representing P/C Customer Service training needs. Deliver company project and initiative training to P/C Customer Service, alongside Subject Matter Experts (SMEs). Work collaboratively with training teams from other departments to brainstorm ideas and streamline training programs. Complete other duties as assigned. Qualifications P/C Customer Service Trainer Qualifications Required Associate's degree required with a focus on insurance, business administration, finance, training or management, or equivalent experience may be considered. Minimum one year of experience using Farm Bureau systems required. Training and coaching experience required. Competent in adult learning principles. Experience in computer usage and proven skills in Microsoft Office Professional Suite required. P/C Resident Producer license course to be completed within 6 months of hire. P/C Resident Producer license required to be obtained within 12 months of hire. Willingness to pursue continuing job-related training and education required. Preferred Experience in an office setting preferred. Experience in insurance domain preferred. Designations in AINS, ACS, or AIS preferred. Note: This is a hybrid position working both remotely and from the Farm Bureau Home Office located in Lansing, MI. Most work can be completed remotely; however, there are mandatory in office days. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 52361-64404 Yearly Salary PIfb3ff1e36e54-26***********0

PANERA CAFE TEAM MANAGER Want to work in a place where you can learn, laugh, be supported, be yourself, reach your goalsand help others do the same? If so, then Panera is for you. We do everything possible to earn your trust and help you succeedevery day, in every way. Come join the fun! Panera Perks: Competitive pay Eligible for a quarterly bonus Free Meals on shifts Career Growth Opportunities Paid vacation & holidays for full-time team members Medical, dental, vision, life insurance & 401(k) with match available Are you friendly, motivated, and hard-working? Up for a challenge? Ready to grow? If so, youll thrive on our team. Our Team Managers make every shift shine. As a Team Manager at Panera, you are key to the success of your bakery-cafe. You handle a wide range of responsibilities, all to ensure that both customers and associates have a great experience. Our Team Managers ensure that every shift is a great oneby developing our people, managing team performance, and building the warm, inclusive, authentic Panera team culture. As part of your bakery-cafes management team, you report directly to the General Manager or Operating Partner. Each Team Manager oversees a different part of the bakery-cafe, from food cost management to drive-thru, delivery, or catering operations. As a Team Manager at Panera, your responsibilities include but are not limited to: Build our culture of Warmth, Belonging, Growth, and Trust. Be an ambassador of our Guiding Values and Behaviors: Warmth for guests: Making people smile Bold thoughts, brave actions: Learning, growing, and taking risks Own it: Finding solutions and taking initiative Win together: Working (and winning) as a team Inspire and celebrate: Having fun and celebrating success Rooted in respect: Seeing the best in others Ensure extraordinary guest experiences. Make sure every customer is delighted by the quality of our food, service, staff, and safety measures. Build engaging relationships that lead to long-term, loyal customers. Help your bakery-cafe grow and succeed. Coach and motivate your team to exceed your bakery-cafe's goalsfor sales, speed of service, order accuracy, and cafe health. Train your team on food safety standards and ensure they are maintained. Lead, manage, and develop your associates. Hire and onboard new associates and provide ongoing training and development, including constructive feedback, as needed. Keep your team energized and engaged. Recognize and celebrate individual and team achievements. This opportunity is for you if: You are warm, inclusive, trustworthy, and able to develop people. You like the hustle and bustle of the hospitality industry. You want to lead a fun, energized team that works hard and laughs often. You can work flexible hours, including nights and weekends. Youre committed to, and experienced with, health and food safety. You want to have a positive impact on your customers and community. You meet these requirements: Proven ability to direct, motivate, coach, and develop others in a fast-paced environment Demonstrated ability to run great shifts 1+ year(s) of restaurant management experience preferred ServSafe certification (or able to pass) At least 18 years of age Must submit to a background check Growth opportunities at Panera: A Path to Success: Most of our retail managers started as hourly associates. If your goal is Assistant General Manager or General Manager, well help you get there. Skills and Training: Every day at Panera we help build your skills and prepare you for a strong careerwhatever your goals may be. Nationwide Opportunities: We open about 100 new cafes each yearso you'll have plenty of chances to grow with us. Around here, every day starts with a fresh batch of bread and a thousand possibilities. Get ready to rise. Equal Opportunity Employer and Affirmative-Action Employer Additional Description :

Communities First, Inc. is a Michigan-based nonprofit 501c3 whose mission is to build healthy, vibrant communities through economic development, affordable housing and innovative programming. CFI is focused on providing safe, quality affordable housing, increasing economic opportunities, and improving the quality of life of the populations that the organization serves. Job Summary The Supportive Services Manager will oversee the process of providing guidance and support to residents at specified CFI properties. The ideal candidate will manage the process of providing assistance or connecting residents to resources that support their ability to live independently, improve quality of life, and address personal or community-based needs. They will also serve as a liaison between residents and community managers, advocate for resident needs, and facilitate programs and resources to promote housing retention and self-sufficiency. Essential Functions Manage the process of supporting residents to maintain housing stability through individually tailored services and by facilitating effective connections to community services and resources. Develop, implement, and manage programs and workshops focused on housing retention, financial management, and skill development. Collaborate with local nonprofits, government agencies, and service providers to bring resources and services to the housing community. Evaluate and assess the effectiveness of supportive services programs and make recommendations for improvements. Maintain confidential case files for residents, documenting all interactions, services provided, and progress toward goals. Work with property management to address resident concerns, resolve conflicts, and create a positive living environment. Participate in regular meetings with property management to discuss resident concerns, needs, and updates on service provision. Ensure that services provided are in compliance with affordable housing regulations and program guidelines. Liaise with partners. Develop supportive service plans for CFI developments. Prepare and submit regular reports on program outcomes, resident needs, and service utilization. Manage the process of developing goals and individualized service plans to support resident's housing stability, mental health, health, education, income, employment, and other priority areas. Identify key areas for staff development/skill enhancement to design training modules aligned with organizational goals. Promotes and builds good working relationships with staff of Communities First, Inc. Embraces mission. Other duties as assigned. Education Bachelor's degree in social work, psychology, counseling, human services, or related field (Master's degree preferred). Required Knowledge, Skills, Abilities, Training, and Experience Five or more years of supportive services, social work, or relevant housing services (5+ years), with supervisory experience. Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) and Adobe Acrobat. Strong knowledge of tenant rights, housing laws, and community resources. Proven ability to manage a team and lead service initiatives in a housing context. Excellent interpersonal and communication skills, with a strong emphasis on relationship-building. Experience in budget management and resource allocation. Ability to collaborate effectively with external agencies and organizations. Crisis intervention and conflict resolution expertise. Multilingual skills (depending on the population served). Equal Employment Opportunity & ADA Compliance Communities First, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Equal employment opportunity applies to all terms and conditions of employment including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To ensure equal employment opportunities to qualified individuals with a disability, Communities First, Inc. will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the organization would result. We support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity by taking positive steps to eliminate barriers that may exist in hiring and in employment practices. Discrimination of any type will not be tolerated. This does not list all duties of the job. Other duties and responsibilities may be assigned. This may be revised at any time. This job description is not a contract for employment and either the employee or the employer may terminate employment at any time, for any reason or no reason.

Our Member Service Representatives are responsible for providing a variety of services including working the teller line, opening new accounts, originating loans, establishing deposit products and providing service for established accounts. Our Member Service Representatives ensure members are promptly and professionally served, following all service standards. They also educate members on products and services available at the credit union. MSRs have established goals for cross-selling products and services to members. Requirements are: • High school graduate. • A minimum of one year experience in a similar capacity in a banking environment. • Ability to motivate and influence others. • Ability to meet and exceed established sales goals. • Ability to communicate effectively in writing and orally. • Ability to resolve interpersonal conflict and miscommunications. • Strong PC skills in Microsoft Word, Excel and Publisher are desired. Member Service Representative must have strong availability Monday -Friday until 7:00PM, and 3:00PM on Saturday. Opening is in Battle Creek Michigan. PM20 Requirements: PIcb8eaf9d9651-26***********1

Benefits Representative - Liberty National Toledo, OH $75,000 M-F (Full Time) Actively hiring Crafting Brighter Futures for Families At the forefront of specialized financial services, Liberty National helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Liberty National embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Liberty National? Unlimited Earning Potential: Your dedication determines your earnings. Company Culture: At Liberty National people are ambitious but respectful, high-energy, and treat every member like family. Grow with Us: Dive into continuous learning and development opportunities. Application Process: 1. Submit Your Application: No stringent qualifications needed. We believe in potential. 2. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. 3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our representatives have seen exponential career growth within Liberty National.

***Will be required to support our Battle Creek, Albion, and Coldwater Branches as necessary.*** Join our team and make a positive impact! Experience the Ignite culture and enjoy a professional, fun and rewarding career. We pay and reward for knowledge, expertise, integrity and dynamic personalities. At Ignite, we are committed to putting our members first, and are looking for diverse, energetic, goal-oriented professionals that share the same passion to serve our members and communities as we do. Benefits Offered: 401(k) match and Profit Sharing Education reimbursement Up to $600 in wellness reimbursement annually - fitness equipment, gym membership, massages, etc. Full Medical, Dental, Vision, and Prescription Insurance coverage Health Savings Account with bi-weekly Employer Contributions Employer Paid Life Insurance Employer Paid Short and Long Term Disability coverage Pet Insurance Health Advocacy Support Generous Paid Time Off 13 Paid Holidays Employee Assistance Programs Monthly commissions and incentives Employee Appreciation Events Community Volunteering Opportunities Performance and Discretionary Bonuses … and more ***Will be required to support our Battle Creek, Albion, and Coldwater Branches as necessary.*** The Float Member Service Representative (MSR) will provide first-class member service to members and potential members, as well as efficient and accurate transaction processing. The Float Member Service Representative (MSR) is expected to acknowledge and greet all members immediately upon entering the Branch. The Float Member Service Representative (MSR) answers telephone calls when possible and refers members to appropriate parties to answer their questions and solve their problems. The Float Member Service Representative (MSR) will maintain a balanced drawer and correct errors as they arise. The Float Member Service Representative (MSR) recommends other products and services to our members with a heavy focus on electronic services that can enable our members to self-serve. Provide informed, prompt, accurate, and courteous service to all members. Immediate acknowledgment upon members' entrance to the lobby, answering the phone as quickly as possible, and offering immediate assistance. Carry out assigned duties, and responsibilities with minimal errors according to established department standards. Actively offer additional products and services to each member assisted. Find, and utilize cross-sell opportunities. Comply with all applicable credit union policies and procedures. Work to find a resolution to member concerns. Seeking additional assistance if necessary. If you are an expert in hospitality, love people, and have a passion for advancing lives, apply today! Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws. Compensation details: 15.25-17.25 Hourly Wage PI669426fafab8-26***********6

Join the Crystal Clean Team as a Route Sales & Service Representative! Are you a driven, customer-focused professional looking for a dynamic career in a thriving industry? Crystal Clean (CC) is seeking passionate individuals to join our growing team as a Route Sales & Service Representative (SSR). As a leader in the environmental waste services sector, we offer competitive compensation, outstanding benefits, and ample opportunities for career advancement. Why Crystal Clean? At Crystal Clean, we pride ourselves on being more than just a company-we're a community. By joining us, you'll become part of a forward-thinking organization that values its employees and strives for excellence in everything we do. Enjoy the perks of working for a leading firm while contributing to a cleaner, greener future. What You'll Do: Drive Sales Growth: Implement effective sales strategies to expand our business with new and existing customers. Deliver Top-Notch Service: Provide essential services at customer facilities, including parts washing units and waste drum pickup, using our state-of-the-art equipment. Ensure Safety and Efficiency: Adhere to all safety guidelines, inspect your vehicle and equipment, and align work orders to minimize travel time. Cultivate Relationships: Develop and maintain strong relationships with customers, pursue additional services, and generate new business opportunities. Achieve Goals: Meet sales quotas and contribute to overall revenue growth. What We're Looking For: Strong Communicator: Excellent communication skills with a keen attention to detail. Customer-Focused: Ability to engage effectively with customers and colleagues. Tech-Savvy: Proficient in operating various equipment, including electronic devices and truck gear. Experienced: Route sales experience is a plus, but not required. Certified: High School diploma or equivalent, with a Class B CDL, Med Card, Airbrake, and HAZMAT certifications. Physical Requirements: Lift materials weighing up to 80lbs regularly. Handle and maneuver drums of waste/product, sometimes exceeding 400lbs. Complete a pre-employment physical and drug screening. Work Environment: Diverse work settings with varying noise levels. Frequent physical activity including bending, lifting, and climbing. Why You'll Love Working Here: Competitive Salary: Attractive compensation package with performance incentives. Comprehensive Benefits: Health, dental, vision, and more. Career Growth: Opportunities for professional development and career advancement. Inclusive Culture: We value diversity and strive to reflect the communities we serve. Apply Today! If you're ready to make a meaningful impact with a leader in environmental services, apply now to become a Route Sales & Service Representative at Crystal Clean. Together, we'll drive innovation, deliver exceptional service, and create a cleaner, safer world. Crystal Clean LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application window is expected to close on 11/18/2024 Ideal candidate will be onsite/hybrid in Michigan. What You'll Do As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer. Who You'll Work With In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and Partners to drive value realization. You will collaborate with Sales, Renewals, the SDA team, and Deal Acceleration teams to assist in driving ARR and services growth. Who You Are You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop and build partnerships with our customers. You're adept at managing financials, and making strategic investment decisions. With a proven track record of driving software and service adoption, mitigating renewal risks, and improve customer dedication. You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate. Our Minimum Qualifications for this Role * 8 years of related experience * Knowledge of at least one technology architecture * Experience driving successful customer adoption and delivery of projects. * Experience developing and maintaining strong senior level relationships * Experience leading cross-functional teams in a matrix organization * Experience with budgeting and knowledge of recurring revenue concepts. Our Preferred Qualifications for this Role * Drive adoption of software, services and value realization leading to successful renewal and growth. Proactively manage and mitigate renewal risk throughout customer journey and in alignment with Renewals team, leverage risk insights and adoption action plans to increase customer retention rates. * Develop and maintain strong executive and technical influence with customers and Understanding their business challenges and objectives. * Advocate for the customer within Cisco, ensuring their needs are met and that they receive a high-quality customer experience. * Accountable for financials including services revenue and margin and making needed strategic financial decisions. * Build and implement Technical Adoption Plans in partnership with CSS that align with customer goals to maximise their technology investments and promote the full use of our technologies. * Build E2E Customer plan aligning Delivery, Partner, Architecture, and Customer Success adoption strategy and execution * Lead Customer Value Workshops and QBRs to review adoption progress and drive customers outcomes and benefits expected from Cisco products resulting in successful onboarding, adoption and renewals. * Be a Technology Evangelist between customers and Cisco's product teams, providing feedback to advise product development and enhancements. * Stay up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert mentorship to customers. Why Cisco #WeAreCisco, where individuality and teamwork drive us to power an inclusive future. Embracing digital transformation, we innovate beyond hardware into software and security, creating intuitive networks that adapt and protect. Our culture fosters innovation, creativity, and learning from failures. We give our best, take accountability, and embrace diversity and equality. Whether you have colorful hair, tattoos, or a passion for technology and world-changing ideas, be yourself with us! Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

**Job Details** Customer Service Representative: Hiring starting at 15 years old We have the prefect job for you! Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. **Benefits** 50% off regular menu price up to $14.00 per day while on duty 25% off regular menu price when off duty A recognition program 401K after 1 year and must be age 18 Free GED program Health Insurance for all employees working over 30 hours per week after required waiting period Vacation for all employees working over 35 hours per week after 1 year of service Free Shirt, Hat and Apron The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. Must be at least 15 years old We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today! **Requirements** The good news is that your training will teach you everything you need to know to succeed on the job. **Additional Information** We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job, with an innovative company, look no further than Pizza Hut. Apply today!

**_What Individualized Care contributes to Cardinal Health_** Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go. **_Qualifications_** + Bachelor's degree or equivalent work experience + 3-5 years of experience in related field of patient support programs preferred + Previous management experience preferred + Strong communication, presentation, and time management skills + Commitment to the continued development of oneself and team members **_What is expected of you and others at this level_** + Coordinates and supervises the daily activities of operations, or business support staff + Administers and executes policies and procedures + Ensures employees operate within guidelines + Decisions have a direct impact on work unit operations and customers + Frequently interacts with subordinates, customers and peer groups at various management levels + Interactions normally involve information exchange and basic problem resolution **_Responsibilities for this role_** + Oversees daily call center operations for a team of 8-10 Case Managers + Responsible for creating and maintaining Standard Operating Procedures and work instructions specific to the program. + Responsible for conducting weekly, monthly and quarterly reviews of program metrics and reporting out results to senior leadership. + Responsible for testing/solutioning/approving program changes including those related to Information Technology, platform upgrades and modifications to program business rules. + Handles creating, editing, and approval of employee time cards in accordance with time-keeper manager responsibilities in addition to other standard HR responsibilities as a people leader. + Conducts development-based biweekly/monthly/quarterly 1x1s with team members and holds responsibility for providing effective coaching and feedback on both performance improvement and goal setting. + Collaborates with internal business partners to provide effective responses and resolutions to complex program related issues. + Effectively manages time and independently prioritizes work responsibilities to meet key deadlines as assigned by manager. + Maintains daily contact with internal business partners and client/3rd party partners by leveraging excellent verbal and written communication skills. **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). **Employees are required to have flexibility to work a scheduled shift of 7am-7pm CT.** **REMOTE DETAILS: All U.S. residents are eligible to apply to this position.** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. **Dial-up, satellite, WIFI, Cellular connections are NOT acceptable** . Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment **Anticipated salary range:** $65,500 - $93,550 **Bonus eligible:** **No** **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 01/11/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

At OBE, together, we build excellence every day. We are driven by our passion to lead our industry and build a sustainable future, we focus on exceeding customer expectations and delivering innovative solutions. We succeed through the dedication of our empowered teams and partners who fuel our ambition to achieve excellence in the markets where we have a right to win. We believe safety, integrity, performance culture, teamwork, customer centricity, and agility are at the core of who we are and how we operate each day to achieve success. Job Summary The Customer Service Manager in our Highland, MI facility isn't just a job - it's a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story! This role is perfect for an individual who approaches their work professionally, loves to be a part of a team, and wants to help us get better every day. If that sounds like you, come join this industry leader! We are looking for a hands on, articulate, and driven leader who can move with urgency to drive results. Here's What You'll Get To Do Develop, implement, adhere to customer service policies and procedures. Be responsive to customer inquiries and orders. Investigate, track, and solve customer problems. Provide advice and assistance to staff and customers regarding products and services of the organization. Participate in educational opportunities, internally and externally, to enhance knowledge of the product. Coordinate with other internal departments to ensure a continuous flow of orders and flawless execution. Foster and maintain a positive teamwork environment that reflects Oldcastle's commitment to 100% customer satisfaction. Manage employees by communicating job expectations, coaching, counseling, reviewing, and enforcing policies and procedures. Train newly hired CSRs as well as provide ongoing development and product training to the current CSR team. Be able to provide customer & sales information & statistics to other members of the sales force and management team to formulate policy in promoting sales. Support sales force as required and requested. Here's What We're Looking For Knowledge of architectural glass industry preferred. Previous customer service experience. Previous management or supervision experience. FeneVision knowledge preferred. Positive demeanor and professional interaction with internal and external customers. Able to read and interpret construction drawings and documents. Computer experience and strong aptitude. MRP system knowledge. Ability to write reports and business correspondence to include letters to customers and vendors as well as internal documentation of policies and processes. Strong organizational, attention to detail, and listening skills. Ability to manage a fast-paced deadline driven environment. Ability to read and perform mathematical calculations, such as discounts, interest, and percentages, and apply concepts of basic algebra and geometry. Ability to use and read a tape measure. Occasional travel to customers. An uncompromising safety-first approach in the workplace. At OBE we have each other's back. Physical Requirements Frequently required to stand, sit, bend and kneel. **reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job** Work Today, Get Paid Tomorrow! Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked. Certain terms and conditions apply. What OBE Offers You Competitive pay Paid time off 10 Holidays (inclusive of 2 floating holidays) Market competitive 401(k) match Industry-leading medical, dental, and vision benefits Short-term and long-term disability coverage Life Insurance About OBE At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play. OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries. If you want to help us build something great- we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! OBE is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability--If you want to know more, please click on this link. Oldcastle BuildingEnvelope is an E-Verify Employer. #OBE

Job Description Title: Analyst II, Customs Reports to: Manager, Customs LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium ion polymer batteries and packs for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! ****************** Summary The primary function of this role is to provide technical and analytical support for customs and trade compliance matters, ensuring compliance with all relevant customs regulations and trade laws and regulations(19CFR) and other US regulatory agency requirements. Responsibilities: Analyze, research, assign Harmonized Tariff Schedule, Country of Origin and Valuation Utilize customs drawback scheme (Unused/Manufacturing Drawback) Free Trade Agreement administration Keep abreast of regulatory changes and applied duty exemption schemes (Section 232, 301 Exclusion) Support PSC, Protest and Prior Disclosure when necessary Perform internal compliance audits, resolve identified issues, and perform corrective actions Request binding rulings from U.S. Customs authorities when necessary Create and maintain documented procedures in support of LGES MI’s im/export processes Manage and comply with C-TPAT requirements by liaising with relevant departments Responded to CBP’s inquiries or CF-28s Create a monthly report for entry filings to report HQ Monitored a continuous customs bond on a yearly basis Participates in cost-saving and process improvement initiatives for Trade Compliance activities Qualifications: Bachelor’s degree required: MBA or MS preferred or equivalent, relevant experience (Required) Customs Broker License or Certified Customs Specialist preferred (Preferred) Experience 3 to 5 years customs experience preferred Skills Follow US Customs regulations and correct tariff code capability Understand US trade and customs compliance (HS Code classification, PSR under FTAs) Information collection, and data/statistics analysis skills MS Office Suite Communication skills Problem solving and analytical skills Benefits Overview • 100% employer paid Medical, Dental, and Vision premium for you and your family • 100% employer-paid disability and life insurance • Employer supported childcare/babysitting programs • Generous Paid Time Off / Holidays • Opportunity to grow in diverse work environment with a global company • 401k Retirement savings and planning with generous company match LGESMI is an Equal Opportunity employer that values the diversity of its workforce. EEO

** The Walman Optical Company** ** Office/Customer Service Supervisor** Jackson, MI 49201 We are currently seeking an experienced **Office / Customer Service Supervisor** for our fast-paced Optical Lab located in Jackson, MI. This is an excellent opportunity to join our team! Job Summary Supervise employees and manage to a high level of efficiency the Office / Customer Service area of an ophthalmic laboratory. This position is responsible for the training and monitoring of employees' activities of all tasks in the area. Responsibilities also include, scheduling vacation and employee hours and for maintaining attendance and morale in the department. Position Specifics: * Demonstrate and perform to high levels of competency all aspects of office/customer service duties including, but not limited to, the laboratory operating software system and manage activity to achieve high quality of output and service standards. * Maintain a close association with accounts and address issues of product information and Rx service…render decisions to accounts on matters of company policy and procedures. * Actively participate in the continuous improvement processes such as our Four Disciplines of Execution (4DX) program and coach employees in using the process. * Demonstrate the ability to interpret work ticket instructions. * Effectively troubleshoot production problems within the area of responsibility to bring about acceptable production quality and service levels. * Manage and train employees within the Office/Customer Service area and assure timely performance reviews, proper documentation of performance issues and a motivating work environment. * Effectively communicate company policies and procedures to team. * Assist and participate in the planning of State and Local Conventions. * Occasional travel by auto required. * Perform other duties as assigned. Experience/Qualifications * Associates Degree or specialized training and six (6) years of optical management experience commensurate with department functions. * ABO Certification preferred. * Keyboard & PC experience required; specifically Digital Vision Inc. (DVI) optical manufacturing software. * Good interpersonal, organizational and communication skills; manage interaction with internal and external customers. * Excellent leadership skills; ability to maintain even workflow and a motivating work environment. * Must possess and maintain a valid Driver's License and insurable driving record that complies with The Walman Optical Company Motor Vehicle Policy. Benefits * Competitive Salary * Medical Insurance * Dental Insurance * Life Insurance * LTD * PTO * 401(k) with company match *The **Walman Optical Company** is a successful and diversified business serving the ophthalmic community since 1915. We are a family of optical companies with a 100-year history of excellent relationships built on enduring trust and added value. Each of our businesses is guided by the same core principles and single vision: to be the most trusted business partner in the industry. Our core values respect our employees' worth and contributions, emphasize teamwork and offer opportunities for personal and professional growth.* If you are interested in becoming part of the Walman Team please apply online today. The Walman Optical Company is committed to providing Equal Employment Opportunity (EEO) to all employees and applicants. EEO/Affirmative Action Employer/Protected Veteran Status. The company grants reasonable accommodations to qualified disabled individuals in accordance with applicable law.

More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include * Financial wellbeing services * 401(K) matching with up to 5% match * Reduced health insurance * Employee wellbeing services * DE&I initiatives * Work-life integration The Member Experience Manager is passionate about leading and inspiring others to deliver the Best Member Experience. They are committed to demonstrating Lake Trust Core Values and delivering a Brand Promise experience to both internal and external members. This individual leads by example and is a role model to their team and their peers. The Member Experience Manager is responsible for maintaining operational excellence of a full service branch office, including operations, lending, product sales, member service, security and safety in accordance with the Credit Union's objectives. This individual is expected to meet or exceed branch sales and service goals through coaching team members to build and enhance member relationships. This person will look for opportunities to make a difference in the communities served by Lake Trust. What You'll Do * Deliver on our Brand Promise and GUIDE principles with each and every interaction (internal and external members). * Coach and mentor team members to develop and enhance their sales and service skills in order to provide the best member experience and to promote individual growth and development. * Promote teamwork to encourage employee engagement and empower team members with the necessary means to provide outstanding service to our members. * Demonstrate outstanding communication skills when providing professional responses to complex and/or sensitive service issues. Think creatively and use sound judgment when investigating and resolving service matters, while striving to obtain an unbiased resolution and assure a high degree of member satisfaction. * Provide direction on all operational aspects of the branch, including audit procedures. Utilize exceptional business awareness when developing, implementing, maintaining, and revising branch operating procedures. What You'll Bring * BA/BS or equivalent management experience required. * Three-Five (3-5) years' leadership experience. * Proven passion for developing and leading people. * Demonstrated ability to think critically, independently and creatively to develop strategies and solutions. What You'll Get * Ability to collaborate and build a sense of togetherness that contributes to a positive work environment. * Being open to change and embracing new opportunities can lead to diverse experiences and career advancement. * By prioritizing member wellbeing, which leads to increase engagement, improved team dynamics, higher levels of motivation and a stronger community culture. Ab

Role overview **Customer Team Member (SPAR 18+) Flint, North Wales.** **Min of either 18 or 20 hours p/w - possibly more hours when the store needs.** **Various shifts available including evenings and weekends.** We have an **exciting opportunity** for a **SPAR Customer Team Member.** As a Customer Team Member at **SPAR** **Flint, North Wales**, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!' **Key Tasks/Responsibilities:** **Customer Service:** * Greeting customers in a friendly and welcoming manner. * Answering customer inquiries about products and services and assisting customers in finding the items they need. * Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service * Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Flint, North Wales, SPAR store **Store Operations:** * Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates. * Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time. * Adhering to all company policies and procedures and processes. **Key Skills/Knowledge:** * Previous experience in a similar role and/or industry is preferred * Reliably follows instructions and procedures with excellent attention to detail * Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence * Ability to contribute ideas for delivering exceptional customer service and driving the business forward * Experience of using a ‘Challenge 25' policy desirable * Keen and enthusiastic approach to working both in a team and independently * Previous cash handling experience is preferred but not essential * Excellent benefits package including: * Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements * Develop your skills and capability in a highly supportive and multi-diverse culture * Outstanding Training & Development * Gain hands-on experience in a high volume, fast paced convenience store * Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes) * Proactive promotion of internal candidates * Paid Breaks * Free Tea & Coffee * Early access to your pay through ‘EarlyPay' * 24/7 access to your payslips and Rotas via HR/Payroll portal * Wellbeing support - access to emotional support, counselling, legal and financial advice * Company Pension Scheme * NEST pension scheme * Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme * Extra Holidays - Purchase Scheme * Cycle to work - Bicycle purchase scheme * Long Service Awards A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our forward-thinking family-owned business began life in 1917 as a counter-service grocery store and has grown from these humble beginnings into a company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion. As one of the largest convenience retailers in the UK, we are always looking for innovative ways to create a point of difference. Food and drink have always been our lifeblood, and today our business has multiple divisions specialising in retail, food service and wholesale distribution. Please download the for more information. **Inclusive environment:** as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role. Benefits Staff Discount, Staff Lottery, Company Pension Scheme, Savings Scheme, Long Service Awards, Cycle to Work Scheme, Staff Social Fund, Life Cover, Health Cash Plan, Employee Volunteering opportunities Associated files *priority\_high* Please note, in order to successfully download our , you may need to allow pop-ups for this site *attachment* Customer\_Team\_Member\_Job\_Description\_2024.pdf Associated files *priority\_high* Please note, in order to successfully download our job description, you may need to allow pop-ups for this site *attachment* Customer\_Team\_Member\_Job\_Description\_2024.pdf Our cookie policy .

Gillespie Group is seeking a full-time Multi-Site Maintenance Supervisor with a minimum of 5 years of Property Management experience to join our GG family for our downtown Lansing apartment communities! Gillespie Group offers competitive wages, bonus opportunities, full health, dental, vision insurance, 401 (k), paid time off, and did we mention we have a brewery (Lansing Brewing Company - complete with team member discounts) as part of the GG Family! Our ideal team member is a positive leader, self-motivated, customer service-focused, and a team player. Potential candidates should be able to perform the following: * Positive leadership skills including written and verbal communication * Ability to work with a sense of urgency to ensure all service requests are responded to in a timely manner * Ability to work with various computer programs for work order tracking, inventory ordering, and general office duties * Minor plumbing, HVAC, electrical, carpentry, and landscape work * Participate in a rotating on-call schedule * Schedule and manage activities of the # service team members and contractors * Schedule all repairs, move-in turnover, cap-ex projects to be completed while following an annual budget and property needs * Provide consistent recommendations for property improvement * Assist in budget planning/forecasting * Plan and complete daily, weekly and monthly actions to maintain customer service, work order completion, capital replacements, preventative maintenance, and site inspections * Ability to multitask and work without direct supervision * Perform various duties such as work order completion and distribution to team members, building repairs, and snow removal/shoveling to provide residents with a clean and well-maintained living environment * Maintain property grounds through daily inspection, clean-up, and preventative care * Any additional tasks as assigned by management A valid driver's license and clear a background check is required. Gillespie Group values our team members and is looking to empower those who are interested in a career, not just a job. If this is you, please send your resume our way today. Requirements A valid driver's license and clear a background check is required. Gillespie Group values our team members and is looking to empower those who are interested in a career, not just a job. If this is you, please send your resume our way today.

Gillespie Group is seeking a full-time Multi-Site Maintenance Supervisor with a minimum of 5 years of Property Management experience to join our GG family for our downtown Lansing apartment communities! Gillespie Group offers competitive wages, bonus opportunities, full health, dental, vision insurance, 401 (k), paid time off, and did we mention we have a brewery (Lansing Brewing Company - complete with team member discounts) as part of the GG Family! Our ideal team member is a positive leader, self-motivated, customer service-focused, and a team player. Potential candidates should be able to perform the following: Positive leadership skills including written and verbal communication Ability to work with a sense of urgency to ensure all service requests are responded to in a timely manner Ability to work with various computer programs for work order tracking, inventory ordering, and general office duties Minor plumbing, HVAC, electrical, carpentry, and landscape work Participate in a rotating on-call schedule Schedule and manage activities of the # service team members and contractors Schedule all repairs, move-in turnover, cap-ex projects to be completed while following an annual budget and property needs Provide consistent recommendations for property improvement Assist in budget planning/forecasting Plan and complete daily, weekly and monthly actions to maintain customer service, work order completion, capital replacements, preventative maintenance, and site inspections Ability to multitask and work without direct supervision Perform various duties such as work order completion and distribution to team members, building repairs, and snow removal/shoveling to provide residents with a clean and well-maintained living environment Maintain property grounds through daily inspection, clean-up, and preventative care Any additional tasks as assigned by management A valid driver's license and clear a background check is required. Gillespie Group values our team members and is looking to empower those who are interested in a career, not just a job. If this is you, please send your resume our way today. Requirements A valid driver's license and clear a background check is required. Gillespie Group values our team members and is looking to empower those who are interested in a career, not just a job. If this is you, please send your resume our way today.

** Adaptec Solutions** ** Service Supervisor- Michigan** Lansing, MI 48906 **Adaptec Solutions** is a top-ten, North American integration partner engineering diverse material handling and automation solutions with lifecycle service support for manufacturing, distribution, and warehousing companies. **JOB SUMMARY:** This position is an important leadership role and part of the Aftermarket department. The role should be located within the assigned territory the incumbent will be leading. The position is responsible for directing service operations management, customer experience and providing hands on technical leadership for assigned territory. This role is a working supervisor. The following are a few of the key areas of focus: * Lead the operational execution of service in assigned area. * Lead the development and maintenance of a world class customer experience. * Lead Service Technician development and training * Provide hands on technical leadership * Perform service work It is expected that the incumbent will be a strong team player and will work collaboratively with all employees. This position has the following direct reports: * Service Technicians assigned This role has responsibility for ensuring efficient and timely execution of service work in alignment with customer expectations for assigned territory. This position will work closely with the other Supervisors and Territory Managers to share resources where needed ensuring optimal work force utilization while maintaining customer expectations. This position will work closely with the Strategic Accounts Manager to keep a pulse on projects occurring in territory and service sales opportunities resulting from equipment installations. This position will work closely with the Territory Manager on sales opportunities ensuring clear communication on customer projects, equipment opportunities and the general pulse of the customer. **JOB DUTIES & RESPONSIBILITIES:** * Lead assigned service territory execution. * Continuously coach and mentor direct reports * Provide continuous feedback to training team to support enhancement of training programs. * Manage personnel time approvals, PTO approvals ensuring continuous customer support. * Provide technical support or solicit technical support for technicians on material handling products. * Provide hands on technical leadership at customers with junior technicians where needed. * Lead safety meetings and toolbox talks maintaining a culture of safety. * Manage team development and training ensuring constant development of technical abilities and compliance with customer safety training. * Support administrative staff on the details required for the office to provide quote for training, repair, and inspection/PM services * Serve as site lead on major projects as required. * Perform hands on technical work at customer facilities. * Maintain greater than 85% utilization of team. * Maintain awareness of down customers in assigned territory ensuring all possible action is being taken to return customer to full service. * Serve as customer liaison for customer meeting requests, issue resolution, site visits, sales and more. * Work in collaboration with other Territory Managers to share resources where needed in alignment with customer needs and workload. **EDUCATION and/or EXPERIENCE:** * Two-year college technical degree in Automation Maintenance, Electrical Technology, or Mechanical Technology or equivalent experience. * A minimum of five years' experience in a field service environment is required. * Experience training technical employees in best practices and leading complex projects * Five years of work experience in a material handling maintenance environment, preferably with a combination of conveyors and overhead cranes/hoists. **SKILLS AND CHARACTERISTICS NECESSARY TO PERFORM THE JOB:** * Computer proficiency including word processing, spreadsheets, and generating reports using standard software applications. * Strong knowledge of field service principles and practices, customer requirements and technician requirements. * Knowledge and understanding of preventive maintenance programs, OSHA regulations, customer protocols and repair processes and procedures across company product lines. * Analytical, critical thinking, negotiating, managerial, organizational, decision-making, conflict resolution, and problem-solving skills. * Working knowledge of industry field service and installation processes and requirements. * Ability to read plans, specifications, and schematics. * Demonstrates organizational and project management skills, including ability to set and manage multiple priorities, and to set and meet deadlines. * Excellent written and oral communication skills to interact with diverse internal and external groups. * Skilled technical background in material handling equipment inspections, troubleshooting and repair * Ability to multi-task * Detail oriented demonstrating an ability to capture all the key information daily to develop and maintain strong training programs. * Knowledge in Basic Equipment and Machinery. This position regularly uses a computer, printer, copier, telephone, scanner, and a calculator. * Knowledge in various Computer Software like Microsoft Word, Outlook, PowerPoint, Excel, company ERP systems, and AutoCAD. In compliance with pay transparency requirements, the salary range for this role is $30.00 - $35.00 per hour. The salary range provided is a general guideline. When extending an offer, Adaptec Solutions considers factors including, but not limited to experience and geographic location. Adaptec Solutions also offers a variety of benefits including generous paid time off (PTO), 11 paid company holidays including your birthday, health, dental and vision insurance, HSA/FSA accounts, 401(k) match, short-term/long term disability coverage and basic life/AD&D insurance and education assistance. Adaptec Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Be Proud, Be You, Be Independent! Are you a skilled Loan Servicing professional with experience in Escrow Operations, Call Center Management, and Supervision looking to take the next step in your career? If so, we need you! At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company. About the Job: As the Escrow and Call Servicing Supervisor, you will be responsible for overseeing the daily operations of the escrow team and the loan servicing call center. We're seeking a dynamic leader with excellent organizational, communication, and problem-solving skills. In this role, you will ensure exceptional customer service, regulatory compliance, and efficient processing of escrow functions while effectively managing call center operations to maximize customer satisfaction and operational efficiency. Why You Should Apply: * Competitive compensation package. * Accommodating and flexible paid time off. * A knowledgeable, goal-driven, and exciting team of colleagues. * Exposure to different areas of banking and the ability to work with leaders within the industry. * Community-focused events and volunteer opportunities. What You Will Do: Leadership & Supervision: * Supervise and provide guidance to the escrow and call center staff. * Conduct regular team meetings to share updates, objectives, and motivational sessions. * Monitor performance metrics and provide feedback and coaching to team members. Escrow Operations: * Oversee the accurate and timely processing of escrow transactions including payments, disbursements, and account reconciliations. * Act in a leadership role for annual escrow analysis process * Manage vendor relationships for outsourced services * Ensure all escrow activities comply with regulatory standards and company policies. * Resolve complex escrow issues and escalate to senior management when necessary. Call Center Operations: * Manage daily operations of the call center, ensuring customer inquiries and issues are addressed promptly. * Implement strategies to improve first-call resolution, reducing call handling times without compromising customer satisfaction. * Regularly review call center metrics and adjust staffing levels to meet operational demands. Customer Service Excellence: * Promote a customer-focused culture within the team, ensuring all interactions are courteous, professional, and resolved in a timely manner. * Handle escalated customer service issues and work towards efficient and effective resolution. * Develop and implement training programs to enhance customer service skills across the team. Compliance & Risk Management: * Ensure adherence to all relevant legal, regulatory, and company standards pertaining to escrow and call center operations. * Conduct regular audits and risk assessments to identify and mitigate potential issues. Other duties as assigned. What We're Looking For: * High School Diploma or equivalent. * 5+ years of Escrow Operations experience. * 5+ years of Call Center Management experience. * 2+ years of supervisory experience. * Proven leadership and team management skills. * Strong understanding of escrow processes, regulations, and compliance requirements. * Excellent communication, interpersonal, and customer service skills. * Ability to analyze data, generate reports, and provide actionable insights. * Proficient in using call center software and other relevant technology tools. * Strong problem-solving capabilities. * Ability to work under pressure and handle multiple tasks. * Strong organizational skills and attention to detail. Be Proud. Be YOU. Be Independent!