Customer service supervisor jobs in Houston, TX

Seeking a driven and passionate Inside Sales Specialist to cultivate and retain our valued client base. This role is crucial in ensuring member satisfaction and driving growth. Key Responsibilities: Master and effectively communicate the value proposition and benefits of membership across all tiers through phone and email communication with members. Proactively engage with members considering cancellation, actively listening to their concerns and presenting tailored solutions and offers to encourage retention. Convert trial members into paid subscribers by highlighting the long-term value and advantages of a paid membership. Respond to inquiries from prospective members via phone and email, providing comprehensive information about membership options and guiding them through the application process. Maintain expert-level knowledge of all membership benefits, tiers, and offers. High volume calls Qualifications: 5+ years of proven sales experience in a fast-paced environment, with a strong focus on retention. Exceptional phone and professional written communication skills. Strong background in sales and customer retention. Experience with a subscription-based business model is highly preferred. Demonstrated experience working with executive-level clientele. Highly self-motivated with a strong work ethic and a results-oriented mindset. Excellent verbal and written communication skills; comfortable with both email and phone communication for effective problem-solving. Ability to thrive both independently and collaboratively within a fast-paced team environment. HOUWD51 Interested candidates please send resume in Word format Please reference job code 136165 when responding to this ad.

Job DescriptionThe Strickland Group is a family-driven, vision-first insurance and financial services agency backed by a major national carrier. From day one, we provide warm leads, mentorship, and proven systems so you can build a business - not just have a job. In this 100% commission role, you will meet with families virtually or in person, uncover financial protection needs, and offer life insurance, mortgage protection, and retirement solutions. We seek coachable, growth-minded individuals who want schedule freedom, personal development, and a clear path to agency ownership.

Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. We are hiring immediately for a full-time Service Center Manager in Houston. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in. Why join us? Applied is listed as one of the World's Best Employers by Forbes for 2021. We are #8 in the top 50 Industrial Distributors for 2022, we have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor. You'll receive rewards and resources to fulfill you both professionally and personally. In addition to competitive pay including bonus opportunities, and all the benefits you'd expect from an industry leader (401K, insurance, time off, employee assistance, etc.) you will also enjoy: A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country. Professional development, training and tuition reimbursement. Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice. Join a local team with company backing. Great work / life balance. What you'll do: In our fast-paced team environment, you will collaborate with our customers and Houston team to find products and services, solve customer needs, and build ongoing business relationships. Manage and lead / participate in day-to-day service center operations. This position reports directly to our General Manager. Hire, train, and develop service center personnel Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP Meet customer and shipment metrics including time to fill, expediting orders, and quoting Review and complete monthly reports as well as overseeing petty cash balancing Ensure that customer relations are maintained at a high level Use key metrics to evaluate and recommend best practices for operations Qualifications: Build a team. Your mission is to meet / exceed sales and profit goals by developing a productive, positive environment where associates want to succeed and grow personally and as a team. 2+ years sales or customer service leadership experience in a business-to-business transactional environment. Supervisory/management experience preferred High school diploma or GED Written and verbal communication skills, including English grammar Computer skills including Excel.. ERP / SAP experience a plus Analytical skills, inventory management experience preferred Industrial sales / distribution experience a plus Clean driving record / MVR Bilingual English / Spanish a plus Apply now for immediate consideration. We look forward to learning about you! #LI-RH1 #LI-MidSenior Level Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Creative Submission Required To Be Considered: All applicants must submit a short presentation (PowerPoint, video, or other format) showing why you are the best fit for this role. Be creative - surprise us! Please send your presentation to *************************** as part of your application. We are seeking a versatile Customer Service Manager to lead our business marketing efforts and manage client relationships independently. This unique role combines marketing, customer engagement, and business development to help grow our brand and drive new opportunities. Key Responsibilities Develop and execute marketing strategies to promote our construction services and enhance brand visibility. Manage client communications, responding promptly and professionally to inquiries, quotes, and follow -ups. Create and maintain marketing materials such as presentations, social media content, newsletters, and proposals. Conduct market research to identify new business opportunities and stay ahead of industry trends. Collaborate closely with company leadership to align marketing and customer outreach with business goals. Use CRM and digital marketing tools to track leads, customer interactions, and campaign effectiveness. Represent the company at trade shows, community events, and client meetings as needed. Provide creative ideas and initiatives to help grow the business and improve customer experience. Requirements Bachelor's degree in Marketing, Business, Communications, or a related field. Minimum 3 years of experience in marketing, business development, or customer -facing roles. Strong skills in digital marketing, content creation, and client communication. Self -motivated with the ability to work independently and manage multiple responsibilities. Excellent interpersonal, organizational, and communication skills. Experience with CRM platforms and marketing tools is preferred. Creative mindset with a proactive approach to problem -solving and business growth. Benefits Comprehensive health insurance package Retirement savings plan Paid vacation and sick leave Professional development opportunities Collaborative and supportive work environment

Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Cypress, TX. This is an in-office position. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day What we provide: Base Salary plus Commission/Bonus Paid Time Off (vacation and personal/sick days) 3 weeks' vacation 401 K Retirement Plan (eligible after first year) Valuable experience Growth potential/Opportunity for advancement within my office Weekday schedule M-F; 8:00 a.m to 5:00 p.m. (Closed Sat/Sun) Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Description - We are seeking a dynamic and strategic Customer Support Business Manager to lead our customer support operations end-to-end and align service efforts with key Printing business objectives across warranty and consumer carepack activity. This role requires a blend of operational and financial expertise, data analysis, and strong leadership to ensure exceptional customer satisfaction, drive efficiency, and foster organic growth. The ideal candidate will be adept at leveraging technology, including AI tools, to streamline support processes and deliver superior results. Responsibilities Strategic Planning: Develop and execute comprehensive customer service strategies focused on improving customer experience and achieving business and financial goals. Financial Management: Oversee monthly and yearly financial exercise (flash and budget) and coordinate actions across Customer Support functions to ensure attainment of financial goals. GBU engagement: act as the primary point of contact with BU leaders as representative of Customer Support organization. Drive strategic alignment and decision-making process to define and orient Support strategy. Team Leadership & Development: Recruit, mentor, and develop a high-performing team of support agents. Foster a positive and collaborative work environment that encourages excellence and ongoing skill development. Performance Analysis & Reporting: Analyze customer feedback, service metrics (KPIs), and trends to identify areas for improvement, implement data-driven solutions, and report key insights to senior management. Issue Resolution & Escalation: Take ownership of complex customer and business issues, resolve high-priority concerns, and implement effective escalation processes. Process Improvement: Develop and implement customer service policies, procedures, and standards to optimize efficiency and consistency. Team budget Management: Manage departmental resources and adhere to the approved budget to achieve qualitative and quantitative targets. Skills Customer Centricity Strategic Thinking Financial acumen Stakeholder Management Resilience Team Management Disclaimer • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. The pay range for this role is $130,700 to $205,200 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

Job Purpose Love New Home Construction & Customer Service? Do you thrive on juggling priorities, leading people, and solving problems before they even hit the surface? If you're the type who can keep a fast-moving team on track while making sure home builder customers stay happy, BuildOn has the leadership role you've been looking for. Primary Duties & Responsibilities What You'll Do: Lead the team: assign work, resolve escalations, and run special projects with confidence. Keep systems sharp: oversee customer data, documentation, and workflows for accuracy and consistency. Drive results: monitor performance, close service gaps, and launch process improvements that stick. Partner across the business: work with Sales, Implementation, and Development to deliver seamless service. Qualifications What We're Looking for 3-5 years leading service operations or customer support in a fast-paced setting. A knack for managing workflows, coordinating across teams, and solving problems on the fly. Experience with service platforms like BoldDesk, Zendesk, or Salesforce. Clear communicator with strong organizational chops; construction or homebuilding background is a plus. About the Company BuildOn Technologies is a software product and services company founded to serve the needs of the homebuilder and construction industries. Our clients leverage our products and services to better serve the homebuyer during the sales, design and selection processes when purchasing a new home. Our clients also use our solutions to manage and operate their building services operation while estimating, quoting, purchasing, fabricating and installing the homebuyer's selected products. As the premier software product and services company in the homebuilder and construction industries, our solutions have been helping clients solve their toughest problems for 25 years. Job Type Full-Time

Salary: 15.76 - $25.47/ hr DOE Customer Service Supervisor (Bilingual English/Spanish) Schedule: Varied Sat/Sun or Sun/Wkday Hours: As early as 6:00am and as late as 8:30pm Reports To Position: Location or Section Assistant Manager Supervises Positions: Lead Customer Service Representatives, Customer Service Representatives General Summary The CSR Supervisor is responsible for supervising and monitoring the work of assigned staff to ensure goals, objectives, and quality of service are met. This position manages the resolution of escalated calls and inquiries. The CSR Supervisor prepares and delivers performance reviews, provides ongoing coaching and feedback, approves time off requests, and monitors daily time and attendance. This position collaborates with management and recommends progressive discipline actions to be taken in accordance with client policies and procedures. Ensures inventory and processed transactions align with financial reports and protocols. Duties & Responsibilities Supervises and monitors the work of employees to ensure department and section targeted goals, objectives, quality of service, and professionalism are met. - 35% Prepares and delivers performance reviews for assigned staff. Ensures detailed constructive feedback is provided immediately on performance, develops action plans and strategies for continuous improvement, and provides ongoing mentoring and support. - 20% Manages escalations to include identifying the issue/error, determining the appropriate resolution in accordance with client policies and procedures, and preparing detailed synopses for all escalations and/or approvals in a timely manner. - 15% Collaborates with management in recommending the appropriate action to be taken in accordance with clients progressive discipline policy to address ongoing performance and conduct issues. - 10% Reviews financial reports for the purpose of auditing inventory and processed transactions. - 10% Approves time off requests to ensure adequate staffing. Monitors and tracks daily time and attendance to include breaks and lunches. - 10% Knowledge, Skills and Abilities Strong supervisory skills. Strong customer service skills with an expertise on de-escalations and negotiations. Excellent communication (written and verbal) and interpersonal skills. Working knowledge of personal computers and related software including Microsoft Office. Ability to make sound decisions based on clients policies and procedures with minimal assistance. Ability to work in a team environment and be open to change. Ability to maintain confidentiality. Knowledge of the State statute and requirements for toll violation and collection processes. Ability to have a proactive approach and prioritize tasks using effective time management skills. Must possess keyboarding skills of 35 wpm. Work Environment Locations are physically comfortable within an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Travel to and from different worksites may be required which may expose the individual to less than optimal weather conditions. Physical Demands The position mostly requires sitting in an office environment, occasionally some standing, and light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required. Position Type and Typical Hours of Work This is a full time position. Days of work and hours may vary based on business needs of the department and shift to include days, evenings, nights, and weekends. Required Education / Experience High School diploma or G.E.D. equivalent required from accredited institution. Minimum four years of experience in customer service and/or call-center environment. Minimum three (3) years' previous relevant leadership or supervisory experience required. Other Duties This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time

About the Company: Meneses Law is an accomplished law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenships, Deportations, Waivers, DACA Renewals, and Asylum matters. Our headquarters is based out of Houston, Texas and with the expansion to other major cities, our aim is to assist clients to achieve their objectives as placidly and efficiently as possible while minimizing the legal and regulatory risks. The law firm is built on its reputation of providing exceptional customer service delivery coupled with appropriate and outstanding skills, fast turnaround, and the know-how expert of our legal team. Job Summary: Meneses Law is looking to hire an exemplary customer service supervisor (CSS) to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. CSS will play a collaborative role in growing and implementing standards and processes. CSS will maintain documentation such as correspondence and operational records. To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates can perform to an elevated level of accuracy and are meticulous and organized. Essential Functions/Responsibilities: Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback. Strategizing and monitoring the daily activities of customer service operations. Assisting customer service staff with duties where required. Training staff in customer service and company policies. Assisting with the development and implementation of service policies and explaining these to staff and customers. Maintaining documentation pertaining to customer service department activities. Tracks operations milestones by managing accounts for unforeseen operation interruptions, then realigns schedules and expectations as needed. Hold team accountable with setting performance goals, devising workflow plans to achieve those goals, and deliver praise or consequences based on performance. Demonstrate exceptional communication skills, both over the phone and in writing. Attend company meetings to provide activity of the customer service team and coordinate working activities with other departments. Must be able to work independently and with minimal supervision. Perform any other tasks or functions deemed necessary to the daily operations of the employer. Required Skills/Abilities: Must be able to communicate in English and Spanish. Excellent verbal and written communication skills. Excellent organizational skills, time management skills, and attention to detail. Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to diverse types of characters. Proficient with technology and ability to learn our software systems. Strong analytical and problem-solving skills. Ability to prioritize tasks. Ability to act with integrity, professionalism, and confidentiality. Ability to motivate groups of people to complete a project in a timely manner. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and to delegate them when appropriate. Proficient with Microsoft Office Suite and MacOS systems. Self-motivated with excellent interpersonal skills. Friendly and strong commitment to customer service. Ability to work in a fast-paced environment. Able to type 45 WPM or more. Education and Experience: Bachelor's degree At least 1-3 years of customer service management procedures or operations. Job Types: Full-time Compensation: Meneses Law believes in Work Life Balance. Operation hours are from 8 a.m. to 5 p.m. plus 2 Saturdays a month for certain positions. Being hired by Meneses Law as a Customer Service Supervisor means that you will have the opportunity to: Earn $52,000 Salary Be part of a positive culture Earn individual and team incentives Start an incredible career Benefits for Working at Meneses Law: Generous compensation Work with state-of-the-art technology Name Recognition & Prestige Immigration Law Firm Sophisticated, Challenging Work Meaningful Career Advancement Opportunities Excellent Benefits (Medical (80% ER contribution, Dental (No-Cost to employee), Vision, Life Insurance (Paid), 2 weeks of PTO (Paid Time Off), 10 days of paid holidays. Work Life Balance Schedule Birthday and Anniversary rewards

LGG INDUSTRIAL LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit ********************* About This Opportunity Role Profile Position: Customer Service Supervisor Job Location: Houston, TX Job Type: Full-Time Status: Non-Exempt **Summary of the Role** The Customer Service Supervisor is responsible for overseeing daily operations of the customer service representatives at their assigned Branch location. This role ensures exceptional service delivery by monitoring performance, coaching team members, and enforcing adherence to company policies, processes, and customer experience standards. The supervisor will lead efforts in CRM utilization, call handling, quality assurance, timely response, and pricing accuracy to support sales, operational efficiency, and customer satisfaction. **Responsibilities** + Supervise, coach, and motivate a team of customer service representatives to meet and exceed performance expectations. + Monitor call queues, phone adherence, and service levels to ensure timely and professional responses to customer inquiries. + Oversee CRM usage, ensuring accurate and complete documentation of customer interactions, orders, quotes, and issues. + Collaborate with Sales, Operations, Purchasing, and Pricing teams to ensure effective order management, quote turnaround, and competitive pricing strategies. + Track, report, and analyze performance metrics (KPIs), identifying opportunities for improvement and implementing corrective actions. + Support conflict resolution and escalation management with key customers. + Train and onboard new team members, ensuring compliance with company systems, processes, and service standards. + Recommend process improvements to enhance efficiency, service delivery, and customer satisfaction. + Must maintain 100% commitment to safety policies and procedures. + Build and maintain strong relationships with customers, and support teams in effectively managing customer issues. + Support Customer Service Sales Reps by processing requests for quotes and orders. + Respond timely to Customer Corrective Action Requests and ensure effective implementation of Corrective Action. + Perform other duties as trained and qualified for. **Skills and Abilities** + Effective customer service interpersonal skills with the ability to negotiate and influence for positive outcome + Ability to work independently and prioritize responsibilities + Must have a sense of "team" response to satisfy sales goals and ensure 100% customer satisfaction and the ability to interact effectively with all types of people. + Inspirational leader that can motivate and work effectively in a matrix management with sales, manufacturing, customer service, supply chain, and Key accounts. + Inherently possesses a contagious "can-do" attitude that energizes the workgroup and those around them + Experience and passion for, motivating people, instilling accountability, and achieving results under tight constraints + Requires excellent verbal and written communications skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional and courteous manner + Must possess a mechanical aptitude with the ability to read and interpret drawings to understand how to meet customer requirements; learn how our products are manufactured and utilized by our customers + Ability to manage teams **Minimum Qualifications** + 3-5 years of customer service experience, preferably in industrial distribution or related B2B environment. + 1-3 years of supervisory or leadership experience. + Strong knowledge of CRM systems, ERP systems, and order management processes. + Proven ability to manage competing priorities in a fast-paced, high-volume environment. + Excellent communication, coaching, and conflict resolution skills. + Strong Microsoft Office skills including PowerPoint and Excel. + Previous experience utilizing an ERP system. + Reliable transportation is a must. + Ability to work overtime, as required + Ability to work nights and weekends, as required. **Preferred Qualifications** + Industrial setting experience **Physical Requirements and Work Environment** This position is primarily based in an office environment but may occasionally require visits to the warehouse for order-related follow-ups. The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role. + Ability to work in a stationary position for extended periods of time. + Frequent operation of a computer, keyboard, mouse, and other standard office equipment. + Ability to comprehend and follow instructions and safety procedures. + Ability to read, write and communicate in English + Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals. + Ability to respond to safety signals, alarms, and verbal instructions. + Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise. + Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats when required. **Total Rewards** + Competitive compensation plan, with a bonus potential + Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire + 401k with company match + Paid vacation, holidays and sick time **Equal Opportunity Employer** It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. We will be accepting applications for this role through November 20, 2025.

Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount

LGG INDUSTRIAL LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit ********************* About This Opportunity Role Profile Position: Customer Service Supervisor Job Location: Houston, TX Job Type: Full-Time Status: Non-Exempt Summary of the Role The Customer Service Supervisor is responsible for overseeing daily operations of the customer service representatives at their assigned Branch location. This role ensures exceptional service delivery by monitoring performance, coaching team members, and enforcing adherence to company policies, processes, and customer experience standards. The supervisor will lead efforts in CRM utilization, call handling, quality assurance, timely response, and pricing accuracy to support sales, operational efficiency, and customer satisfaction. Responsibilities Supervise, coach, and motivate a team of customer service representatives to meet and exceed performance expectations. Monitor call queues, phone adherence, and service levels to ensure timely and professional responses to customer inquiries. Oversee CRM usage, ensuring accurate and complete documentation of customer interactions, orders, quotes, and issues. Collaborate with Sales, Operations, Purchasing, and Pricing teams to ensure effective order management, quote turnaround, and competitive pricing strategies. Track, report, and analyze performance metrics (KPIs), identifying opportunities for improvement and implementing corrective actions. Support conflict resolution and escalation management with key customers. Train and onboard new team members, ensuring compliance with company systems, processes, and service standards. Recommend process improvements to enhance efficiency, service delivery, and customer satisfaction. Must maintain 100% commitment to safety policies and procedures. Build and maintain strong relationships with customers, and support teams in effectively managing customer issues. Support Customer Service Sales Reps by processing requests for quotes and orders. Respond timely to Customer Corrective Action Requests and ensure effective implementation of Corrective Action. Perform other duties as trained and qualified for. Skills and Abilities Effective customer service interpersonal skills with the ability to negotiate and influence for positive outcome Ability to work independently and prioritize responsibilities Must have a sense of “team” response to satisfy sales goals and ensure 100% customer satisfaction and the ability to interact effectively with all types of people. Inspirational leader that can motivate and work effectively in a matrix management with sales, manufacturing, customer service, supply chain, and Key accounts. Inherently possesses a contagious “can-do” attitude that energizes the workgroup and those around them Experience and passion for, motivating people, instilling accountability, and achieving results under tight constraints Requires excellent verbal and written communications skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional and courteous manner Must possess a mechanical aptitude with the ability to read and interpret drawings to understand how to meet customer requirements; learn how our products are manufactured and utilized by our customers Ability to manage teams Minimum Qualifications 3-5 years of customer service experience, preferably in industrial distribution or related B2B environment. 1-3 years of supervisory or leadership experience. Strong knowledge of CRM systems, ERP systems, and order management processes. Proven ability to manage competing priorities in a fast-paced, high-volume environment. Excellent communication, coaching, and conflict resolution skills. Strong Microsoft Office skills including PowerPoint and Excel. Previous experience utilizing an ERP system. Reliable transportation is a must. Ability to work overtime, as required Ability to work nights and weekends, as required. Preferred Qualifications Industrial setting experience Physical Requirements and Work Environment This position is primarily based in an office environment but may occasionally require visits to the warehouse for order-related follow-ups. The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role. Ability to work in a stationary position for extended periods of time. Frequent operation of a computer, keyboard, mouse, and other standard office equipment. Ability to comprehend and follow instructions and safety procedures. Ability to read, write and communicate in English Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals. Ability to respond to safety signals, alarms, and verbal instructions. Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise. Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats when required. Total Rewards Competitive compensation plan, with a bonus potential Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire 401k with company match Paid vacation, holidays and sick time Equal Opportunity Employer It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. We will be accepting applications for this role through November 20, 2025.

Daikin Comfort Technologies Distribution, Inc. is seeking a skilled individual for our HVAC Customer Service Supervisor position for our branch operations group located at our Houston, TX branch. The Supervisor of Customer Service ensures that customers are treated in a professional fashion and assistance is provided within the guidelines set by management to ensure consistent manners.  Additionally, this position is responsible for metrics to ensure proper responses. Why work with us? > Benefits are effective on day one for all full-time direct hires. > Training programs are available to help guide team members and develop new skills. > Growth Opportunities - there are immense opportunities to grow your career. > You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. Position Responsibilities May Include: Assist callers via phone (homeowners, distributors, dealers) as they are escalated. Respond to correspondence via phone, fax, mail, and email as required per policies and procedures Coordinate and provide training as needed. Consult with internal technical experts, when necessary, and assure executive authorization is provided for material expenditures.  Motivate team to ensure that the level of service is maintained. Approve funds allowed for concessions and report on a weekly basis. Maintain appropriate call answer rates and other metrics and modify team as appropriate. Ensure all escalated calls or emails to senior management is handled and communicated appropriately. Perform other tasks as assigned Perform additional projects/duties to support ongoing business needs. Nature & Scope: Coordinates and supervises the daily activities of a support, production or operations team Sets priorities for the team to ensure task completion Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance and oversight from manager Accountable for the support or production operations team including subordinate work leaders Typically does not spend more than 20% of one's time performing the work supervise Knowledge & Skills: Medium to Advanced Excel skills Excellent People skills/Leadership skills Must have ability to diffuse an upset caller. Articulation, pronunciation, and proper grammar a must. Ability to prioritize and problem solve. Analytical skills including ability to interpret information and make sound recommendations. Must have the ability to work in a cross functional capacity with internal and external teams. Strong communication skills with working knowledge of internet applications as well as data entry, Microsoft Excel, and Word. Knowledge and use of PowerPoint, Excel and Word and outlook. Demonstrated experience managing customer relationships in a complex, fast-paced environment including the demonstrated ability to directly communicate with customers. Demonstrated ability to manage others including scheduling, and quality assurance. In-depth knowledge of warranties and warranty programs and procedures. Good technical writing and presentation skills. Must be extremely organized and detailed oriented. Strong analytical and problem solving skills. Ability to multi-task and handle a fast paced environment Experience: 4+ years of experience 2+ years in a lead role Education/Certification: HS Diploma or GED equivalent Associates or Bachelor's degree preferred People Management: Yes Physical Requirements/Work Environments: Must be able to perform essential responsibilities with or without reasonable accommodations. Reports To: Manager Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

About KIND Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child's rights and well-being are protected throughout their journey to safety. Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children. Position Summary KIND seeks a Psychosocial Services Supervisor to manage daily social services operations of 2-3 field offices to include in-house programming, data management, reflective supervision, subject matter expertise and training on trauma-informed and client centered interventions, and crisis responses. The incumbent will also oversee specific program areas and support the national Psychosocial Services team with other essential management duties, including fostering a culture of wellness, supervising MSW interns and leveraging community resources. The Psychosocial Services Supervisor will staff a small caseload of critical cases and provide clinical consultation for the legal teams. Essential Functions * Staffs a small caseload of critical referrals in office where the supervisor is located. * Oversees daily management and operations of 2-3 field offices (grouped regionally or by commonalities of programming, reporting laws, etc.). * Ensures Social Services Coordinators (SSCs) adhere to policies and procedures. * Provides weekly reflective supervision to Social Service Coordinators and meet monthly with Managing Attorney at field offices. * Develops a framework for new supervision structure to support implementation across other offices. * Provides therapeutic support and crisis management with the legal team. * Coordinates Crisis Planning and protocols as part of the agency-wide implementation. * Supervises MSW interns housed in field office where supervisor is located. * Monitors, reviews, and makes recommendations for in-house therapeutic activities, resource fairs and preventive programming. * Completes reports to meet both internal and external program requirements in a timely manner. * KIND will evaluate proven local practices and institutionalize and share them across all of KIND's offices. * Develops a consistent, high-quality approach to supervision, and expansion of in-house programming. * Supports assigned offices' therapeutic programming and specific initiatives around client support. Qualifications and Requirements * Master's degree in social work or advanced degree in a related field, preferably in social work, counseling, or related specialty (LMSW, LCSW, LPC, LMHC). * Advanced fluency in English and Spanish, spoken and written, is required (for direct communication with the children we serve and their caregivers, the majority of whom are Spanish speaking). * Licensure (or able to obtain licensure within six months of hire), SIFI certification, and experience supervising MSW interns * Minimum 5 years of experience working with immigrant populations, unaccompanied minors, at-risk youth, or young children (depending on the location). * Minimum of 2 years of experience in a supervisory role in social services or non-profit organizations. * Experience providing guidance and crisis management and direct oversight of administrative and clinical supervision and staff performance evaluation. * Advanced skills in Microsoft Suite including Outlook, Excel (including formula function), and Teams; competence with technology-related items including audio-video set-up and execution. * Demonstrated commitment to improving and/or understanding issues impacting immigrants in the U.S.; preferred experience working with trauma survivors. * Ability to work independently, anticipate needs, and take initiative in a high volume, fast-paced environment. * Experience supervising interns and volunteers; highly skilled at conducting outreach and managing external partnerships. * Experience in data entry and/or data management; experience in case and document database navigation such as ShareFile and Legal Server, including running and interpreting reports. * Ability to handle tech-related responsibilities including management of digital calendars and video conferencing. * Experience working with multidisciplinary or interdisciplinary teams. * Ability to travel as assigned. * Ability to work within an office environment, have regular interaction via telephone, teleconference, IM and email with KIND's team and have in-person meetings with clients. * Excellent written and oral communication skills in English. * Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities. * Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate. * Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment. * Committed to practicing and supporting wellbeing and a work-home life balance. * Experience working and communicating in a remote environment preferred but not required. $71,763 - $89,703 a year Our Benefits * Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision. * Pre-tax flexible spending account (FSA) for both medical and dependent care. * Pre-tax transit and parking spending account. * Employer-paid life insurance and accidental death and dismemberment insurance. * Employer-paid short and long-term disability insurance. For a complete list of benefits, please click here. Our Focus on Wellness KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities. For more information regarding our Wellness initiatives please visit this link. Application Instructions To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter. Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm "no fees" recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: ***************************************************************** We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Daikin Comfort Technologies Distribution, Inc. is seeking a skilled individual for our HVAC Customer Service Supervisor position for our branch operations group located at our Houston, TX branch. The Supervisor of Customer Service ensures that customers are treated in a professional fashion and assistance is provided within the guidelines set by management to ensure consistent manners. Additionally, this position is responsible for metrics to ensure proper responses. Why work with us? > Benefits are effective on day one for all full-time direct hires. > Training programs are available to help guide team members and develop new skills. > Growth Opportunities - there are immense opportunities to grow your career. > You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. Position Responsibilities May Include: Assist callers via phone (homeowners, distributors, dealers) as they are escalated. Respond to correspondence via phone, fax, mail, and email as required per policies and procedures Coordinate and provide training as needed. Consult with internal technical experts, when necessary, and assure executive authorization is provided for material expenditures. Motivate team to ensure that the level of service is maintained. Approve funds allowed for concessions and report on a weekly basis. Maintain appropriate call answer rates and other metrics and modify team as appropriate. Ensure all escalated calls or emails to senior management is handled and communicated appropriately. Perform other tasks as assigned Perform additional projects/duties to support ongoing business needs. Nature & Scope: Coordinates and supervises the daily activities of a support, production or operations team Sets priorities for the team to ensure task completion Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance and oversight from manager Accountable for the support or production operations team including subordinate work leaders Typically does not spend more than 20% of one's time performing the work supervise Knowledge & Skills: Medium to Advanced Excel skills Excellent People skills/Leadership skills Must have ability to diffuse an upset caller. Articulation, pronunciation, and proper grammar a must. Ability to prioritize and problem solve. Analytical skills including ability to interpret information and make sound recommendations. Must have the ability to work in a cross functional capacity with internal and external teams. Strong communication skills with working knowledge of internet applications as well as data entry, Microsoft Excel, and Word. Knowledge and use of PowerPoint, Excel and Word and outlook. Demonstrated experience managing customer relationships in a complex, fast-paced environment including the demonstrated ability to directly communicate with customers. Demonstrated ability to manage others including scheduling, and quality assurance. In-depth knowledge of warranties and warranty programs and procedures. Good technical writing and presentation skills. Must be extremely organized and detailed oriented. Strong analytical and problem solving skills. Ability to multi-task and handle a fast paced environment Experience: 4+ years of experience 2+ years in a lead role Education/Certification: HS Diploma or GED equivalent Associates or Bachelor's degree preferred People Management: Yes Physical Requirements/Work Environments: Must be able to perform essential responsibilities with or without reasonable accommodations. Reports To: Manager Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Customer Service Coord - (PBL) - Conroe - (2507170) Description The mission of Correctional Managed Care is to address the healthcare needs of underserved patient populations within the Texas Department of Criminal Justice (TDCJ) and the Texas Juvenile Justice Department (TJJD). JOB SUMMARY:To provide technical, advisory and administrative skills to assist customers in obtaininginformation, resolving problems and/or obtaining services within a process. ESSENTIAL JOB FUNCTIONS:Schedules basic process related customer requests for services. Receives customer requests obtaining required information and enters information/requests into on-line system. Coordinates with customer the pick-up and delivery of work. Consults with or refers to appropriate process area problems/issues beyond scope of role and follows up with customer to ensure customer satisfaction and resolution. Issues money orders as purchased by customer. Receives cash or credit cards for customer ordered services and makes deposits maintaining accurate records and verifying appropriate cash balances. Monitors and maintains appropriate level of equipment or supplies needs to meet customer requirements. Handles routine customer inquiries and problems generally regarding policies, procedures and operation of process. Types account statements, invoices, and periodic reports regarding billing for services provided by process area. Maintains detailed reports and records of account data. Responsible for data entry including the creation, retrieval and/or update of electronic files checking and verifying the correctness and completeness of data entered. Analyzes financial data and initiates appropriate action when necessary. Assists in proactively facilitating the resolution of customer issues Coordinates compliance with all applicable UTMB, State, and Federal rules and regulations. Assists in the development of office record keeping systems. Responsible for data entry including the creation, retrieval, and/or update of electronic files checking and verifying the correctness and completeness of data entered. Files and maintains process area records, reports, correspondence, and other documents in accordance with the current Record Retention Schedule. Proofreads all completed assignments for grammar, format, and structure. Composes and types correspondence and other documents in appropriate business format utilizing a typewriter, word-processor, or computer software package. Prepares/compiles reports, creates and maintains records and related documentation utilizing spreadsheets, databases and/or computer software applications. Assists, recommends, and facilitates the collaborative development of team process change, new programs, and operational planning. Coordinates compliance with all applicable UTMB, State, and Federal rules and regulations. Performs miscellaneous clerical duties such as answering the telephone, making copies, filing, faxing, and maintaining area bulletin boards. Stays current and adheres to applicable laws, rules, regulations, policies and procedures. Attends and satisfactorily completes required training programs. Adheres to internal controls and reporting structure established for department. Performs other related duties as required. KNOWLEDGE/SKILLS/ABILITIES:Demonstrates the ability to proactively assist customers with their immediate and long term needs Ability to summarize and analyze data and provide recommendations Excellent written and verbal communication skills Ability to facilitate the development of new methods, procedures, services, or operational concepts Excellent organizational skills Excellent knowledge of the area work processes, policies, procedures and automated systems Ability to understand and apply theories and concepts Ability to maintain effective working relationships Working knowledge of UTMB's record retention policies and procedures Ability to create and maintain files maintain files utilizing word processing, spreadsheets, databases, and other computer software packages (e. g. , MS Word, Access, Excel) EQUIPMENT:Standard office equipment WORK ENVIRONMENT:Standard office environment. May be required to work within the confines of a prison, jail, or juvenile detention center. Security clearance is required; pre-employment drug testing is also required. Qualifications REQUIRED EDUCATION/EXPERIENCE:High School diploma or equivalent and 1 year of related experience The is a non-benefit eligible, hourly paid position limited to a maximum of 19 hours per week. Equal Employment OpportunityUTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Primary Location: United States-Texas-StaffordOther Locations: United States-Texas-ConroeWork Locations: Outpatient Svcs Admin 12603 Southwest Freeway, Suite #335 Stafford 77477Job: Clerical & Administrative SupportOrganization: UTMB Health: Regular StandardEmployee Status: Non-ManagerJob Posting: Dec 18, 2025, 5:42:55 PM

Job Title: Customer Service Representative Job Category: Other Description: The Customer Service representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Representative will be responsible for assisting in day-to-day operation of the Center. Key Responsibilities: Answers incoming phone calls from customers and assists call or routes call to appropriate person Maintains good customer relations Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions) Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues Maintains customer records by updating account information Accurately dispositions calls Continually maintains working knowledge of all company products, services, and promotions Working to improve accuracy in scheduling and speed of response Reliable attendance and on-time job performance Performs similar/other duties as needed or assigned Able to work evening and weekends Ability to multitask and able to work in a fast-paced environment Qualifications: High school diploma or equivalent with 1 year experience working in customer service or another customer-facing environment Experience or training the use of computers and related systems in an administrative office environment Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. Excellent customer-service, communication, and interpersonal skills Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. Ability to work effectively in both a team and an independent environment Ability to make decisions based on established guidelines and procedure Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence Effective organizational and time-management skills. Must be able to prioritize work based on service demands An understanding and knowledge of the HVAC/Refrigeration Industry is an asset Able to multitask and work in a fast-paced environment Benefits: Heath insurance Dental insurance Vision insurance PTO View all jobs at this company

NorthStar is seeking a dynamic Family Service Supervisor (Sales) at San Jacinto Funeral Home and Memorial Park in Houston, TX. Our sales teams redefine the way families honor their loved ones. We don't just sell; we guide, inspire, and innovate. We prioritize financially stable roles ensuring individual efforts are rewarded and recognized. Our Sales team is driven, focused, and determined; we lead the industry with personalized options for families to honor their loved ones. Responsibilities * Manage, direct, and assist in the initial and continuing training and performance management of assigned sales advisors * Conduct daily team meetings to review new sales and provide coaching for any development concerns that may arise * Ensure daily prospecting occurs and that each sales advisor schedules the minimum number of pre-need sales presentations per week * Observe each sales advisor's pre-need and at-need referral presentation and assist in the perfection of such presentation * Keep thorough records of leads, referrals, closing ratios, and after-service follow-up results * Report to the sales manager daily for direction setting and unit status report Qualifications * 4 or more years of solid sales experience * Experience closing and securing the sale * At least one year of experience in a leadership role * Effective communication skills * HI driver's license with a clean driving record (included in background) * Pre-employment background check Key Qualities We Seek at NorthStar: * Compassionate: Compassion is our core value and a non-negotiable requirement for every role at NorthStar. We seek individuals who can offer a caring hand and an open heart, helping our clients celebrate the lives of their loved ones with empathy and understanding. * Creative: We value creativity and encourage our team members to think outside the box and challenge conventional limits. We look for innovative thinkers who can find new ways to meet challenges and exceed goals. * Proactive: We need proactive individuals who don't wait for tasks to be assigned. Our ideal candidates are solution-oriented, managing their work and time effectively, and driving results through consultative selling. They anticipate needs and act before issues arise. We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity, national origin, disability, or veteran status.

Full-time Description The General Manager at M&D Supply is responsible for educating, inspiring, energizing and leading a high-performance team. This position focuses on superior financial performance, customer loyalty, and developing a culture that differentiates us from our competition. The GM position reports to the District Manager. Supervisory Duties Hires and develops managers that are high performing, results oriented and embodies the company's mission and core values: monthly meetings, day-to-day coaching Directs and oversees development of all store staff Creates and maintains a strong customer service culture Utilizes monthly financial statements, budgets and other metrics as business tools to analyze, evaluate and direct performance Participates in the development of retail strategies / programs and supports and implements effective execution to achieve business standards and goals; works with and through people to accomplish these goals Identifies and leverages resources, including corporate staff support, to maximize sales and business opportunities, including Business to Business Ensures action plans and projects are executed in a timely manner Ensures managers' hiring practices are consistent with company policies and procedures Performs Performance Reviews, establishes performance expectations and holds accountable to established expectations Recognizes and responds to issues between employees and customers and promotes solutions Prepares and administers employee corrective action as needs dictate and completes proper documentation Train team members on new policies and procedures and ensure they are adhered to as they relate to store operations Ensure routine store walks are completed including monthly safety walks Develop employee schedules and ensure store is staffed per schedule and budget, working as a staff member when circumstances dictate Participates as an active member of the Compensation Committee Participates in budget preparation “On site” attendance must fall within the company standards as outlined in the handbook. Any other tasks required as determined by District Manager Requirements Minimum Qualifications Experience in retail or restaurant management required Be able to obtain Forklift certification and LP gas certification. Must be willing to use private cell phone for company Work Requirements Skills include : Active listening, complex problem solving, judgment and decision making, service orientation, coordination, critical thinking, monitoring/assessing performance of others, instructing, time management, negotiation, persuasion, mathematics, reading comprehension, systems analysis, and awareness for safety hazards and/or dangers. Physical activity includes : Stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motion. Physical requirements : Must be able to exert up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Must be able lift at least 80 lbs with assistance and 40 lbs without assistance, repeatedly from the ground to waist level. Visual acuity requirements : Branch store managers are required to have the visual acuity to perform activities such as: item identification, preparing and analyzing data and figures; transcribing; viewing a terminal; extensive reading; visual inspection involving small defects, small parts at distances close to the eyes. They are required to have acuity to accurately measure and cut building materials and to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures. They must be able to operate machines such as key machine, forklift, POS/eagle browser, computers, security systems, and power saws, LPG filling equipment, and power tools where the seeing job is at or within arm's reach. They must be able to operate cash register, POS Program, Eagle Browser, open office. Behavioral Competencies Customer Orientation : Cheerfully meets or exceeds customer expectations - both internal and external. Conveys an attitude of genuine service. Sees customer perspective. Maintains communication to address customer expectations, needs and concerns. Integrity : Maintains a high standard of ethical conduct. Takes responsibility for mistakes, does not blame others. Keeps commitments, treats others with respect Teamwork : Recognizes group goals and supports them. Accepts different points of view. Shows respect for team members, builds relationships Salary Description $46,000.00 - 63,750.00 annual salary