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Customer Service Specialist (Big Y Express)
Big Y Foods, Inc. 4.6
Customer service supervisor job in Newark, NJ
Operate a cash register, lottery, and scanner using correct scan or ring method. Maintain daily logs and status reports. Ability to operate equipment in location while following established best practices. Process customer transactions. Oversee and d CustomerService, Specialist, Service, Retail, Grocery, Customer
$35k-42k yearly est. 3d ago
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Customer Service Operations Manager
Merola Tile Distributors of America
Customer service supervisor job in Manalapan, NJ
Join Merola Tile, a leader in the ceramic tile industry. We are seeking a dynamic and self-motivated CustomerService & Experience Manager to lead and elevate our customerservice teams across both coasts. This leader will inspire excellence through initiative, integrity, and accountability - building a high-performing team that delivers exceptional results. The ideal candidate will take ownership of optimizing our customerservice operations, enhancing processes, and developing people to deliver a world-class customer experience. This is a hands-on leadership role for someone who thrives on improvement, drives collaboration, and brings out the best in every team member.
The Customer Experience Manager serves as both a hands-on contributor and a strategic leader who leads, inspires, and elevates the CustomerService Department by driving process excellence, ensuring timely and accurate resolution of all customer matters, and developing a high-performing, engaged team. This role demands a leader who can both execute and empower - someone with strong analytical thinking, a passion for improvement, and exceptional people skills to transform a team in need of upskilling and alignment.
Operational Management
Oversee and assist in all daily CustomerService operations for both New Jersey and California facilities, ensuring consistent execution of company standards and policies.
Delegate tasks strategically while maintaining full accountability for departmental outcomes.
Ensure adherence to requirements, shipping policies, and all relevant operational guidelines.
Manage and monitor EDI, ERP, WMS, and partner portal systems to ensure accuracy and timeliness of all orders and communications.
Collaborate cross-functionally with Warehouse Leadership, Accounting, Sales, Product, and other stakeholders to ensure smooth operational flow and prompt issue resolution.
Process Improvement & Issue Resolution
Evaluate and refine existing departmental processes, identifying inefficiencies and opportunities for improvement.
Lead the development and implementation of new workflows and best practices that enhance productivity, accuracy, and customer satisfaction.
Establish and track key performance indicators (KPIs) to monitor departmental effectiveness and proactively address performance gaps.
Drive root-cause analysis and corrective action for recurring issues to ensure long-term resolution.
Partner with leadership to recommend, pilot, and execute process improvement initiatives that align with companywide strategic objectives.
Customer & Partner Engagement
Handle escalated customer matters with professionalism, urgency, and empathy-ensuring thorough resolution and follow-up.
Serve as the escalation point for the CustomerService team, guiding them in effective communication and solution-oriented problem-solving.
Build and maintain strong relationships with key customers, trading partners, and internal stakeholders.
Champion a customer-first mindset across the team, reinforcing responsiveness, accuracy, and accountability.
Leadership & People Development
Lead, mentor, and develop the CustomerService team across both facilities, cultivating a unified, high-performance culture.
Provide hands-on mentorship to the department's current supervisor, strengthening leadership capability and operational confidence.
Conduct regular one-on-one meetings, team check-ins, and performance evaluations to drive accountability and engagement.
Identify skill gaps and design targeted training and coaching initiatives to upskill the team rapidly and sustainably.
Foster a culture rooted in professionalism, ownership, and continuous learning.
Physical Requirements:
Regularly stand/sit for extended periods, operate office equipment, perform light-moderate lifting, lift/move up to 35 lbs. occasionally, bend, twist, and maintain posture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Qualifications and Education Requirements
Associate's degree required; Bachelor's degree preferred.
Minimum 5 years of experience in CustomerService or related field, with at least 2 years in a leadership capacity.
Strong proficiency in Microsoft Office (Word, Excel) and familiarity with ERP, WMS, and EDI systems.
Proven success in process improvement, team development, and customer satisfaction.
Experience with a CRM system and implementation
Excellent organizational, multitasking, and decision-making skills in a fast-paced environment.
REQUIRED SKILLS
Excellent communication skills; written and verbal.
Positive, motivating leadership style with high emotional intelligence.
Strong critical-thinking and problem-solving ability.
Patient, professional, and resilient under pressure.
High attention to detail and commitment to accuracy.
Strategic mindset with a “can-do” approach to challenges.
Experience in the tile, stone, flooring, or related materials industry,
preferred
Competencies
Leadership --Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products and services;
Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Judgment-- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Accountability-- Take ownership and accept responsibility of actions, Set the bar high and acknowledge all levels of performance from self and others, Document lessons and commit to fair and consistent correctio of sub-standard work performance
Change Management-Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Additional Notes: Must be authorized to work in the United States.
Benefits:
Medical, Vision, and Dental Insurance
9 Annual Paid Holidays (including New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
Paid Time Off - earned and accrued from your first day with the company
401(k) Plan with company match (eligibility after 1 month)
Employer-Paid Life Insurance
Performance Reviews after 90 days and annually
Quarterly Company Goals - opportunity to earn up to 4 weeks of additional bonus pay annually
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Employee Discount on tile after 6 months
Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily
Weekly Company Lunches
Company Culture Events - BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more
Fun, Friendly, Family-Like Environment
$83k-129k yearly est. 1d ago
Head of Customer Success - Fintech Growth Leader
Method Financial
Customer service supervisor job in New York, NY
A leading fintech company is seeking a Head of Customer Success in Austin, TX. The role focuses on building customer relationships, shaping operational strategies, and managing team performance to drive company growth. Candidates should have over 10 years of experience in customer success and fintech partnerships, along with a data-driven mindset. This position offers an annual salary range of $200,000 to $250,000, aligning with a high-growth environment and the need for operational leadership.
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$200k-250k yearly 2d ago
Customer Service Manager, Airport Customer Experience Administration (New York City, NY, US)
American Airlines 4.5
Customer service supervisor job in New York, NY
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
American is looking for a goal-oriented CustomerService Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division
The pay range for this role is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customerservice, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customerservice elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Analyze station specific data on a regular basis to improve scheduling, training and overall station performance
Conduct lost time conversations
Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics)
Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders
Produce local reporting based on station leadership needs
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED equivalency
Preferred Qualifications- Education & Prior Job Experience
Previous airport customerservice experience
2 years' experience leading others
Knowledge of company policies, procedures, and functional automation applications
Skills, Licenses & Certifications
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver's license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$50k-84k yearly 3d ago
Director, Customer Value
Adobe, Inc. 4.8
Customer service supervisor job in New York, NY
We are seeking a Director of Customer Value to act as the primary liaison for Customer leadership and partner with C-level executives within our largest, most strategic customers to guide them through their digital transformation with Adobe. This rol Director, Business, Sales, Data Engineer, Customer Engagement, Technical Support, Retail, Transportation
$132k-174k yearly est. 8d ago
Customer Success Lead
Alethea Online Risk Mitigation Technology
Customer service supervisor job in New York, NY
About Alethea
Alethea helps commercial clients and civil society advocates combat false and misleading information through in-depth analysis of reputational, regulatory, and security risks. Our insights and strategic recommendations empower organizations to mitigate threats, safeguard brand integrity, and strengthen public trust. Using a combination of expert analysis and our proprietary Artemis platform, we deliver timely, data-driven solutions that align with client needs.
Role Overview
We're hiring a Customer Success Lead to build, lead, and scale our client/account management function from the ground up. You'll be one of the primary interfaces with our customers, helping them fully realize the value of our insights and technology, and shaping how our company listens to, serves, and grows client relationships. You should thrive in ambiguity, have strong strategic instincts, and a bias toward action. This is a critical leadership role - perfect for someone who likes building the plane while flying it.
Key Responsibilities
Customer Success Strategy & Execution
Design and implement a structured customer success framework focused on lifecycle management, customer engagement, and value realization.
Stand up scalable systems for account management and client retention, including account and renewal/upsell plans
Segment accounts and design account management strategies tailored to Alethea's distinct categories of clients (persona, industry, etc)
Client Engagement & Account Management
* Act as the executive point of contact for clients, particularly during early onboarding, renewals/upsells, and day-to-day engagements
* Lead executive business reviews (EBRs), manage account health, and identify churn risks and expansion opportunities
Internal Collaboration & Feedback Loop
Surface and synthesize client feedback to influence product development, platform improvements, and go-to-market strategy.
Work cross-functionally with Analysis, Product, Engineering, and Comms/Marketing to deliver a cohesive customer experience.
Build playbooks, content, and training to support platform adoption and user enablement.
Growth & Retention
* Own renewals, extensions, and account expansion by identifying evolving client needs and navigating procurement processes.
* Develop proactive lifecycle campaigns to drive engagement and long-term stickiness.
Team Leadership (Future Scope)
* Manage, and eventually scale, a high-performing customer success team as the company and client base grows
* Define KPIs, workflows, and success metrics to track team performance and client outcomes.
You'd Be a Great Fit If You...
Have 8+ years of experience in customer-facing roles (customer success, consulting, or account management), ideally in startup or fast-growth environments.
Are client-obsessed and have worked directly, preferably as the lead, with enterprise or nonprofit clients.
Are a strong communicator with high EQ - someone who builds trust, navigates complexity, and handles high-stakes situations with calm and clarity.
Have experience interfacing with senior leaders and can translate customer needs into product and business strategy. Be the advocate for our clients internally.
Are a skilled project manager who keeps trains running on time, sees around corners, and ensures flawless execution.
Bring a low-ego, mission-driven mindset. You're collaborative, detail-oriented, curious, and cool under pressure.
Compensation and Benefits
Salary and stock options are negotiated based on experience. The salary range for this position is $105,000 to $160,000 per year, depending on the candidate's skills, experience, and qualifications, and comes with a competitive commission plan as well. In addition to cash compensation, this role is eligible for a stock option grant.
Healthcare at the gold-tier level, dental, and vision is fully funded by the employer. 50% of dependent coverage is provided by the employer. Additional benefits include employer provided life and AD&D insurance and an Employee Assistance Program with a variety of services, including generous Mental Wellbeing support.
Flexible vacation, sick leave, including office closure between Christmas and New Year's.
Employees may also participate in an Employer sponsored 401k, after their 6-month anniversary, with a 3% match. Health Savings (HSAs) and flexible spending accounts (FSAs) are also offered.
Hybrid work environment, with 3 days per week required in office in Washington, D.C or New York.
Alethea is an equal opportunity employer that encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. We are committed to being an inclusive place to work, while maintaining a workforce that represents the communities we serve.
$105k-160k yearly 8d ago
Global Customer Enablement Leader
Medium 4.0
Customer service supervisor job in New York, NY
Brooklyn, NY / Arlington, Virginia, United States / Mississauga, ON / New Delhi / Sacramento, CA / Paris / Oakland, CA / Lyon / London, UK / Lisbon, Portugal
Customer Success - Customer Enablement /
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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$98k-141k yearly est. 4d ago
Customer Success Associate
Archipelago Analytics Holdings Inc.
Customer service supervisor job in New York, NY
Who we are:
Welcome to Archipelago, where we're redefining the landscape of commercial property and casualty insurance with a powerful AI platform that helps drive meaningful business decisions and value for their clients as easily and efficiently as possible. By equipping brokers with our Agent, Hub, and Platform, we empower our customers to navigate the complexities of property and casualty insurance with confidence and control.
Archipelago was founded in 2018 and serves many of the world's largest commercial P&C brokers and their clients, representing over 2,500 of the world's largest and most dynamic portfolios to improve their data and better represent their risks. Join us at Archipelago and be part of a team dedicated to enabling commercial property and casualty insurance brokers with AI agents. We're seeking individuals with a passion for innovation, a commitment to excellence, and a drive to further elevate and empower our customers.
If you're ready to make a meaningful impact and be part of a dynamic, forward-thinking company, we invite you to explore our job opportunities and join us on our journey to keep data accurate and workflows seamless.
NOTE: Candidate is to be located in New York, NY metro area only as we are looking to build co-located clusters of employees that can meet in an office for collaboration and design in a hybrid schedule.
Who you are:
Archipelago is seeking a Customer Success Associate to join our growing team. As a Customer Success Associate, you will be responsible for supporting one or more Customer Success Manager's book of enterprise accounts from initial engagement to fully developing and realizing the value proposition. You will join in forming enduring relationships that create grassroots and viral demand for Archipelago's solution. As a byproduct of your engagement and relationships with key direct and channel customers, you will frequently interface with others supporting the account teams, including other department members to help develop and evolve the Archipelago value proposition and platform requirements.
Ideally, you have professional experience in account and delivery management, strong customer relationship experience, and comfort working with and understanding data. Experience working in the Software-as-a-Service (SaaS) and/or commercial insurance industries are considered a big plus.
Responsibilities:
Support customer onboarding plans and timelines, prioritizing value delivery
Collaborate with customer success managers to ensure customer deliverables are synchronized with expectations and repetitive problems are resolved with long term solutions.
Communicate and consult with customers to align platform deployment timing and configuration. Track timeline and dependencies, including change management.
Support business reviews and ongoing training, as required.
Support compilation and messaging of customer feedback and requirements to the product management and product marketing teams to improve service quality.
Contribute to the continuous improvement, accuracy and efficiency of the customer onboarding process
Lead management of customer facing FAQs, user guides, and in-app engagements.
Interpret and diagnose data-related discrepancies to guide appropriate teams to troubleshoot.
Maintain Support Service Level Agreements (SLA).
What Success looks like in 12 months:
Identify key customer issues and drive monthly user activity for designated customers through application user engagement and relationship building.
Develop and implement digital-driven processes and communication to streamline existing customer engagements (automation through Gainsight, Pylon, and Salesforce).
Lead the inbound support responsibilities for the CSM team achieving stated response times and satisfaction ratings.
Assist the CSM team to achieve less than 10% churn.
Demonstrate growth toward successfully leading assigned customers through the customer onboarding process.
Qualifications:
A minimum of 2 years of experience in account management, customer success, and/or consulting in a B2B client-facing position.
Critical thinking and problem-solving capabilities; proficiency in data / business analysis.
Strong communication skills; can give an excellent presentation, engage meaningfully with customers, and write an eloquent and concise e-mail.
Highly organized and inquisitive with an interest in developing business acumen.
Empathy with a knack for understanding what a customer really needs and why they need it.
Previous experience of browser-based web apps preferred, with familiarity using third-party tools such as Microsoft Outlook, Excel, PowerPoint, Word, Gainsight, Shortcut (or Jira), Pylon (Zendesk or similar), and Slack also preferred.
Bachelor's degree required.
Bonus Points:
* Experience in the commercial insurance industry (or other insurance sectors).
* Familiarity working with a similar customer profile, such as real estate owners.
Benefits:
We offer benefits regardless of where you are in your career. Providing our employees the means to lead healthy, balanced lives results in the best possible work performance.
Company Equity Program
Medical, dental, vision and life insurance
Flexible Time Off
Mental Health programs
All benefits are subject to change at management's discretion.
Salary Range in NY: $80,000 - $100,000
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
$80k-100k yearly 8d ago
Customer Success Associate
Brellium Inc.
Customer service supervisor job in New York, NY
About Brellium Brellium's mission is a big one - to improve the standard of care across the US healthcare system. We've built AI-powered technology that helps healthcare providers deliver safer, higher-quality care - starting with the first real-time medical review platform built to fix clinical and compliance risks before they impact patients.
Each year, 1 in 20 people in the U.S. experiences a medical diagnostic or compliance-related mistake. Most providers lack the time, staffing, and tools to mitigate these issues - so they go unnoticed, impacting care quality and increasing clinical and financial risk.
Brellium is building the AI-powered platform that helps providers deliver safer, more consistent care by mitigating risk early and aligning patient visits with clinical best practices. Our goal is to give every provider in the U.S. the tools to deliver clinically excellent, data-driven care - at scale.
Brellium was founded in 2021. Since then, we've grown to serve over 250,000 providers across all 50 states who use Brellium to take better care of their patients and ensure data-driven, compliant care. We're a Series A company with over $16MM in funding from First Round Capital, Left Lane Capital, and Menlo Ventures.
We are seeking a Customer Success Associate to help our ABA (autism care) mental health, hospice, and home health customers implement our AI product. In this role, you'll collaborate with Brellium's Customer Success team while working closely with Clinical and Operations teams at mid-market and enterprise healthcare clinics.
This role might be for you if:
You're a people- and process-focused individual with a passion for cutting-edge technology. You thrive in a collaborative team environment and are excited to join a small, dynamic team. With a strong interest in the intersection of AI and health tech, you're eager to contribute to a forward-thinking company. You're a creative problem-solver with excellent communication skills, comfortable working in a fast-paced work environment. You enjoy engaging with customers daily, collaborating with internal teams to refine processes, and making a meaningful difference in people's lives.
Responsibilities:
Own front-line communication with Brellium's customers, talking with the Clinical and Operations team members at mid market & enterprise healthcare companies daily
Efficiently manage, prioritize and resolve hundreds of support tickets each day
Partner with the Customer Success team to create an effective ticket management system and develop customer-facing learning materials.
Collaborate with our engineering team to resolve platform issues
Requirements:
Previously worked in a customer facing role, ideally at an early stage software startup
Familiarity with support ticketing systems (experience with Pylon is ideal, but Zendesk, Intercom, or similar systems are also great).
Extreme sense of ownership
Don't worry if you don't tick every box, we still would like to hear from you. We are building a diverse and balanced team that complements each other while covering the critical skills and experience.
Bonus points:
Healthcare and/or software company experience
Prior experience building a ticket management system
Experience creating content and guides for customers
Compensation:
The expected OTE range for this position is $75,000 - $85,000, based on a variety of factors including qualifications and experience. In addition to base compensation, this role includes an equity grant.
We are committed to offering a comprehensive and competitive total rewards package, including robust health benefits, commuter benefits, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.
We are committed to offering a comprehensive and competitive total rewards package, including robust health benefits, commuter benefits, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.
Benefits offered include:
Equity Compensation
Medical, Dental, and Vision coverage
HSA / FSA
11 paid holidays each year
Flexible PTO
Training and professional development
Hybrid Work Schedule (4 days onsite, 3 if located > 1 hour away)
What We're About
Decide and Deliver: We are trusted to make nimble decisions without layers of sign-off and bureaucracy. We take smart risks, embrace the occasional failure, and focus on delivering results that matter.
Stay Driven and Humble: There's no room for ego here - just a shared drive to learn, improve, and take on what's next.
Own It: We think and act like owners of our business. We are accountable for our actions, decisions, and results, even when things go wrong.
Customer Obsessed: Our customers are at the center of everything we do. We listen, adapt, and build flexible solutions that meet their needs. By staying responsive and proactive, we deliver value and build lasting partnerships.
One of the large Asia/US eCommerce logistics companies is looking for a detail-oriented Customs Entry Specialist to support air import operations in the JFK / New York area. This role focuses on monitoring inbound shipments, preparing customs documentation, coordinating with carriers, and helping ensure cargo is released smoothly and on time. You'll work in a fast-paced environment handling compliance paperwork, checking commercial documents, and supporting the clearance process from start to finish. This is a strong opportunity for someone early in their customs brokerage career who wants to grow in international logistics.
Ideal background:
1-3 years in customs or trade compliance
Comfortable working under time pressure
Familiar with tariff classification and import documentation
Strong attention to detail and organization
Fluent in English and Mandarin
Apply today to be part of the great supporting team.
$43k-83k yearly est. 7d ago
Customer Growth Strategist - Financial Services
Accenture 4.7
Customer service supervisor job in New York, NY
We Are
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: **********************
Role Purpose
+ Support the development and delivery of customer-led growth strategies by identifying opportunities, validating ideas, and contributing to market launch planning. Consultants work closely with Managers and client teams to turn insights into market-ready propositions.
Key Responsibilities
+ Conduct research and analysis on customer needs, market trends, and competitive activity.
+ Execute rapid testing protocols with real and synthetic customers to validate concepts.
+ Synthesize findings into actionable recommendations for prioritization and launch.
+ Collaborate with design, product, and marketing functions to shape propositions.
+ Assist in building business cases for high-priority growth opportunities.
What Success Looks Like
+ Producing insight and recommendations that directly shape client growth decisions.
+ Effectively applying proprietary methods to accelerate and de-risk validation.
+ Building skills in structured problem-solving and client engagement.
Basic Qualifications:
+ 3+ years in strategy consulting, corporate innovation, or customer insight roles focusing on customer growth for the financial services industry.
Preferred Qualifications:
+ Demonstrated consulting experience with client-facing delivery.
+ MBA or relevant innovation program experience a plus.
+ Strong research and analysis skills.
+ Exposure to concept testing, prototyping, or agile product/service development.
+ Excellent communication and collaboration skills.
+ Understanding of AI/ GenAI
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $63,800 to $196,000
Cleveland $59,100 to $156,800
Colorado $63,800 to $169,300
District of Columbia $68,000 to $180,300
Illinois $59,100 to $169,300
Maryland $63,800 to $169,300
Massachusetts $63,800 to $180,300
Minnesota $63,800 to $169,300
New York/New Jersey $59,100 to $196,000
Washington $68,000 to $180,300
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
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$44k-56k yearly est. 8d ago
WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
GL1
Customer service supervisor job in Newark, NJ
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$20k-34k yearly est. 60d+ ago
Customer Experience Associate PT (79985)
Asphalt Green Inc. 3.9
Customer service supervisor job in New York, NY
About the Role: Asphalt Green is seeking an energetic and enthusiastic Customer Experience Associate to join our team! We are looking for someone who is passionate about providing top-notch service, ensuring that every member and guest has a positive and memorable experience at our facility. If you thrive on helping others and take pride in delivering exceptional customer care, this role is perfect for you!
Why Join Us?
This is an exciting opportunity to sharpen your administrative skills while fostering a welcoming environment. You'll gain experience using Salesforce, a leading system for business tracking and customer management. Plus, all employees enjoy complimentary access to our facilities-no need for an additional gym membership!
Key Responsibilities:
Warmly greet and welcome members, guests, and visitors with a positive attitude
Proactively manage and resolve customer complaints and issues professionally
Assist with check-in/check-out procedures to ensure a smooth and efficient process
Provide accurate information about programs, services, and membership options
Monitor facility access and enforce security and safety protocols
Support membership sales by explaining benefits and processing enrollments, including
printing membership cards
Maintain a clean and organized front desk and lobby area
Distribute towels to guests and process transactions via POS
Handle phone inquiries and direct calls to the appropriate departments
Assist with administrative tasks such as data entry, filing, and record maintenance
Collaborate with team members to create a positive and cohesive work environment
Serve as a resource and provide information to Asphalt Green program staff
Perks:
Competitive hourly rate of $18.00 to $20.00 based on experience
Free access to our state-of-the-art fitness facilities
Opportunities for growth and professional development
If you're ready to make a difference and help create exceptional experiences at Asphalt Green, we want to hear from you!
Requirements:
Must have open availability, including the ability to work evenings, weekends, and holidays
Strong communication and customerservice skills
Ability to multitask and maintain a positive attitude in a fast-paced environment
$18-20 hourly 8d ago
Manager, Accessibility Services
Accessibe
Customer service supervisor job in New York, NY
The Mission: Why accessi Be?
The internet was designed to be open to everyone, but for people with disabilities, it remains full of barriers. At accessi Be, we are changing that. We are the market leader in AI-powered web accessibility solutions, and we are on a mission to make the internet inclusive, one line of code at a time.
We are looking for an experienced and mission-driven Manager, Accessibility Services to lead our team of Accessibility Experts and oversee the delivery of world-class accessibility services across audits, VPATs, consulting, and training.
This role is central to accessi Be's commitment to helping organizations achieve and maintain digital accessibility at scale. You will own delivery processes, develop best-in-class auditing methodologies, collaborate closely with Product and R&D, and strengthen accessibility fluency across the entire company.
Key Responsibilities:
Team Leadership & Operations
Lead, mentor, and manage a team of Accessibility Experts and related specialists.
Oversee end-to-end delivery of accessibility services including: Accessibility Audits, VPAT / ACR creation, Accessibility consulting engagements and customer and internal training programs
Build scalable, efficient delivery processes ensuring quality, consistency, and operational excellence.
Establish and continually refine auditing practices, frameworks, and tools.
Customer Experience & Vendor Ecosystem
Ensure a best-in-class customer experience across all professional services engagements.
Manage and collaborate with external vendors, contractors, and ecosystem partners.
Work closely with Customer Success, Support, and other customer-facing teams to align service delivery with customer needs.
Cross-Functional Collaboration
Partner with R&D and Product to bring accessibility insights into product direction and innovation.
Support Sales teams with technical expertise, scoping, and accessibility thought leadership.
Collaborate with internal stakeholders to develop GTM strategies in existing and new territories.
Accessibility Knowledge & Internal Enablement
Drive company-wide accessibility knowledge, standards, and practices.
Design and deliver accessibility training for internal teams, especially Product and R&D.
Promote an accessibility-first culture across accessi Be.
Requirements
Experience
5+ years of managerial experience leading accessibility teams in either: An in-house accessibility department within an enterprise organization, or a professional accessibility service provider / agency.
Strong knowledge of WCAG, Section 508, EAA, ARIA, and accessibility testing methodologies.
Proven experience building accessibility processes, methodologies, and scalable service delivery systems.
Experience collaborating extensively with Product, R&D, Sales, and customer-facing teams.
Skills & Qualifications
IAAP WAS or IAAP CPWA certification is required; additional certifications are a plus.
Deep understanding of digital accessibility across web, mobile, design, and document formats.
Exceptional communication, stakeholder management, and presentation skills.
Ability to translate complex accessibility requirements into clear, actionable guidance.
Advantages
Perks
Why You'll Love Working Here
Scale & Leverage: In this role, your impact is exponential. Every agency you empower helps hundreds of websites become accessible.
Growth: We are scaling fast, and our Partner Program is a massive focus for the company.
The Vibe: We work hard, but we don't take ourselves too seriously. Expect a collaborative culture, open doors, and a team that actually likes each other.
The Perks: Competitive Salary + Uncapped Commission, Equity, Comprehensive Health Benefits, Generous PTO.
Salary Expectations: $120,000 - $140,000 base salary
Qualities
$120k-140k yearly 8d ago
Medical Call Center Lead Nurture Specialist
Allcare PT
Customer service supervisor job in New York, NY
We Are Hiring and Training Front Desk in House Sales Reps to Manage Our Brooklyn in Bound Call Center. Here's what we are looking for to see if it fits you.... We Are a Unique Physical Therapy Consulting Company With Offices In Brooklyn and Miami And Our Brand Has Established Itself As The Only Non-Surgical Pain Elimination Specialists In Brooklyn
This is a perfect opportunity for you, only if you have prior experience and skill working specifically with phone tele sales, phone lead nurturing, or a call center using a CRM system and or lead qualification process. Preferably in the health, fitness or wellness sectors...
Please stop reading here if you lack the skills working in an inbound/outbound call center. You must have a minimum of 2 years' experience in a call center to apply. Though we can train you in the tasks and processes of our office you must bring those hard skills- does that make sense?
Ok you are probably thinking to yourself, oh this is just a receptionist or secretary's job because you already worked in a doctor's office picking up phones this is and easy right up your alley, right? No sorry... that's false... here's why...
In a receptionist or secretary job you work logistics setting up times, dates and demographic information for people who already know about a product or service, maybe they tried the service or product and they already have trust, they already made the decision that they want the service or solution you are offering makes sense?...
At this job as a medical call center lead specialist your skill set is all about selling people on a result, they have no idea how they will achieve and you are helping guide them to make the best decision. In fact, your job depends on them converting from an unsure person to an excited person who wants to come in and get the service because you are skilled in persuading them that this indeed was the right choice. The choices they have been led to believe is that they can get Physical Therapy does already... and that it's just a massage or hot pad. led them to believe that the only solution to their problem is a pill, an injection, or orthopedic surgery.
Are you personally passionate about avoiding medications, injections and surgeries yourself? Would you go out of your way to travel and pay for a solution that is not what your insurance pays for? You need to ethically and morally give people the option to decide that there are better solutions for health than they have been given...
I think of us as the whole foods, or Starbucks of Physical Therapy providers because we use technologies, processes and methods 98 percent of traditional run of the mill therapy centers cannot execute on. Still intrigued by this opportunity?
You will be required to respond to, and convince skeptical leads who come from all sorts of advertisements, marketing content both from social media or newspapers or google who know nothing about us to book an appointment with our office which will require tremendous patience and follow up by you. I trust that as you continue reading the rest of this you will be skilled in tele sales or call center work.
Here's how we choose the best candidate....
You Must have an amazing friendly can do attitude and bringing your own batteries of motivation, self-determination and energy to excel day in and day out. This job requires the highest desire and intention to help people solve problems and make decisions about their quality of life and health. You will love this job if you are naturally a very curious person who can spend hours picking people's brains, asking deep questions that unravel their true desires, hopes, fears and dreams. Think of this as a mix between psychoanalysis, persuasion, and being a master communicator. People love to tell their story and it's your job to never judge. Your job is to actively listen intently to their journey and uncover what's really causing their underlying frustration causing their worry and limited mobility, and independence.
This job requires you to have some difficult conversations. Your ultimate success in this role will lie in your ability to use your technical knowledge. You will be expected to be trained in our specific scripts and role play these scripts until they become fluent. As you communicate, you will need to adapt and navigate long conversations that can last 20 minutes or more at times with one person.
Can you imagine yourself dealing with people in pain, or injury who are mentally stuck. Think of your grandmother who wants to sit in her chair and not move and get her to come to the office on a rainy cold or wintery day. Or a busy mom who is trying to stay fit and go to the gym, and has pain in her back and can't keep running from doctor to doctor. These leads will be unaware there is even a solution to their problem besides pills and shots or they will be problem aware. Many of these leads are on the fence, skeptical, fearful, uncertain and doubtful if they even want to try our services. They will require multiple attempts to be reached using voicemails, calls, texts and emails when necessary to get them to make a decision to come to our office, and sometimes lots and lots of no's can't maybes, let me think about it, let me sleep on its conversations.
Can you handle that? Actually, can you see yourself loving that every day reaching out to a minimum of 30 people and getting calls in between while grabbing a copay and making an appointment for a customer? It requires tenacity and perseverance and follow through.
Can you report to a manager your daily call volume quota of outbound calls and lead conversions made? If the answer is no stop reading, please because this will require those skills and accountability to specific critical drivers that will monitor your performance
If the answer was yes, keep reading... because, this job takes a special person with elephant skin and the patience of a saint to gently listen, convince and persuade people and influence people to take action when they make up excuse like time, money and distance amongst no motivation to come take care of their health. Most people just want a magic pill to fix their pain, wouldn't you agree that is the case? We it's true. People need motivation to get up and come to us three times a week and it's your job to keep managing their expectations as you reach out to them weekly to check in.
Here are examples of your daily tasks that we will train you on:
* Answer insurance questions, people who have no insurance will claim that they can't afford to take care of their health.
* You must be able to easily handle a high volume of outbound and inbound telephone calls and work under a front desk manager to keep an organized front desk reception area flowing (without long breaks)
* You must feel super comfortable using technology for text messaging, call tracking systems, email, and billing software for collection of copays and credit card systems...
Here is what we can't train:
* You should have great attention to detail and AWESOME communication skills with high emotional intelligence. (Love to learn and love to explain things)
* Empathy, you must have a deep appreciation for someone's personal journey and be able to imagine yourself in their shoes and help see their point of view while reframing their perspective.
* A PASSION for helping people overcome pain and injury and a PASSION for giving people in pain the gift of "mobility and independence" despite emotional protective mechanisms and barriers they will put up.
Ok Now that you know the skills and the attitudes that make this job up let's review what time commitment this will entail
We want YOU to be able to be here at the times we need you so...
You MUST be able to be flexible with your school and work schedule
And it's really a MUST to live nearby (so living in Brooklyn is crucial) because
You will be Immersed in so much Knowledge you will need to be trained in our processes and systems and fit into our driven culture.
You must be able to work 2 Pm-7PM Mon/ Thurs and or asked to float occasionally mornings. So, you must have the ability to work some of those hours out into your work school schedule. Here's the recap and some stuff you may be concerned about like IS EXPERIENCE NECESSARY? ......
YES, in a call center, and a "can do attitude, problem solver attitude " is required to apply SO...
Here's how you apply...
because we only have 2 spots for this aide job opening and we are interviewing now to fill the spot please email your resume with the title CALLCENTER REP in the subject line and we will get back to you.
Thanks!
$35k-50k yearly est. 2d ago
Service Manager
Theater Outsource
Customer service supervisor job in New York, NY
Service Manager - AV Systems & Client Support
Compensation: $80,000-$95,000 + incentives
Employment Type: Full-Time, Exempt
Our client is seeking an experienced Service Manager to lead and grow their AV service and preventative maintenance programs. This role owns day-to-day service operations, technician management, and client relationships while driving recurring service revenue and operational excellence. The Service Manager serves as the central link between clients, technicians, project teams, and leadership in a fast-paced, service-driven environment.
Responsibilities
Develop, manage, and grow service and preventative maintenance agreement programs
Drive recurring service revenue through renewals, upsells, and new client relationships
Oversee daily service operations including intake, prioritization, scheduling, escalation, and resolution
Manage and support service technicians, schedules, performance, and field activity
Partner with leadership on technician training, development, and accountability
Serve as the primary point of contact for service clients, providing clear communication on scope, timelines, and resolution
Track service KPIs including response times, utilization, and job progress
Maintain accurate service documentation, work orders, and billing records
Identify and implement process improvements to increase efficiency and service quality
Promote a culture of responsiveness, accountability, and client satisfaction
Qualifications
5-10+ years of experience in commercial AV service, technical operations, or service management
Strong working knowledge of AV systems and troubleshooting (control, DSP, audio/video, conferencing, networking)
Experience managing service programs, maintenance agreements, and technician teams
Strong organizational skills with the ability to prioritize in a fast-paced environment
Clear, professional communication skills and strong sense of ownership
Proficiency with ticketing systems, Microsoft Office, Google Workspace, and Excel
High School Diploma required; Associate's Degree in AV Technology or Operations preferred
CTS, CTS-I, or CTS-D certification preferred
Benefits
Medical, Dental, Vision, and Life Insurance
Paid Time Off
Bonus Incentives
About Theater Outsource
TheaterOutsource.com is the entertainment industry's dedicated recruiting partner - connecting top-tier talent with the companies that bring stages, venues, and experiences to life. From lighting and rigging to AV, scenic, and systems integration, we specialize exclusively in entertainment technology.
We work with manufacturers, integrators, and production companies nationwide - delivering permanent placements with no upfront cost and a 90-day guarantee.
We deliver the Talent.
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$80k-95k yearly 3d ago
Care Team Lead - Home Health (Brooklyn)
Elara Caring
Customer service supervisor job in New York, NY
A home care provider in New York seeks a Care Team Manager to lead a team and ensure quality patient care. You will support a dedicated group of healthcare professionals, coordinate services for over 65,000 patients, and drive team success. The role requires a high school diploma, experience in home care or a fast-paced environment, and strong communication skills. Competitive compensation and benefits package, with opportunities for advancement. Join us in making a difference in healthcare.
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$69k-134k yearly est. 3d ago
Customer Success Team Lead
Aidoc
Customer service supervisor job in New York, NY
The Customer Success Team Leader is responsible for guiding and overseeing a team of Customer Success Managers (CSMs) in delivering exceptional customer experiences, driving adoption, value realization, and achieving business outcomes across our portfolio.
As a Team Leader, you'll be responsible for developing talent, managing day-to-day operations, and ensuring your team supports our customers through every phase of the customer journey. You'll help align team efforts with strategic goals, focusing on retention, growth, and long-term customer satisfaction.
About Aidoc
Aidoc helps health systems deliver smarter and faster care when it matters most. Its mission is to transform patient outcomes through 'always on' clinical AI, eliminating preventable care gaps that lead to loss of lives and disabilities. Through our proprietary ai OSTM platform, Aidoc seamlessly integrates real-time intelligence into provider workflows, helping physicians make faster clinical decisions for over 45 million patients a year. With the most FDA-cleared AI solutions in its category and deployments across 150+ health systems globally, Aidoc elevates the physician and patient experience.
Backed by General Catalyst, Square Peg, NVentures (NVIDIA's venture arm), and four major U.S. health systems, Aidoc has raised $370 million to date, including a recent $150 million round to accelerate development of CARETM, its clinical-grade foundation model.
About this role
The Customer Success Team Leader is responsible for guiding and overseeing a team of Customer Success Managers (CSMs) in delivering exceptional customer experiences, driving adoption, value realization, and achieving business outcomes across our portfolio.
As a Team Leader, you'll be responsible for developing talent, managing day-to-day operations, and ensuring your team supports our customers through every phase of the customer journey. You'll help align team efforts with strategic goals, focusing on retention, growth, and long-term customer satisfaction.
Responsibilities
Team Leadership: Manage, coach, and support a team of Customer Success Managers, ensuring they are empowered to meet their goals and grow professionally.
Customer Advocacy: Act as an escalation point for key customers, helping your team navigate challenges and proactively drive resolution.
Directly manage a subset of strategic or high-impact accounts, ensuring strong executive relationships and delivering measurable value.
Performance & Metrics: Monitor team KPIs (e.g., Net Retention, Health Scores, Adoption Metrics, Value Realization), drive accountability, and report on team performance regularly.
Onboarding & Enablement: Support new team members through onboarding and ongoing learning programs to ensure ramp-up and effectiveness.
Planning & Forecasting: Contribute to quarterly planning, headcount forecasting, and strategic initiatives to support team scalability and business growth.
Process & Playbooks: Collaborate with CS leadership to standardize and improve workflows, playbooks, and success plans across the team.
Cross-Functional Partnership: Work closely with Sales, Product, Support, and Marketing to ensure seamless customer experiences and feedback loops.
Customer Engagement Strategy: Help define and execute engagement models by segment, customer maturity, or product line.
Customer Risk Management: Proactively identify at-risk accounts and collaborate with CSMs and cross-functional teams to mitigate churn through tailored success strategies.
Requirements
5+ years of experience in Customer Success, Account Management, or a similar client-facing role, ((or 2.5+ years of experience in similar roles at Aidoc)).
1+ years of team leadership experience (formal or informal), with a demonstrated passion for coaching, mentoring, and people development.
Experience in Healthcare and AI industries for 2.5+ years.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
Excellent communication and relationship-building skills, especially with cross-functional teams and external stakeholders.
Comfortable using CS tools like Gainsight, Catalyst, Salesforce, or equivalent platforms.
25%-50% travel
Candidates must be based in the Northeast U.S. or Florida and within reasonable distance of a major airport.
Preferred Qualifications
Experience in a B2B SaaS company or in managing enterprise customer relationships.
Familiarity with customer lifecycle management, success planning, and customer journey mapping.
Demonstrated success improving customer retention and expansion.
Working at Aidoc
We're a dynamic, collaborative and fast growing team of more than 400 global employees, committed to improving the world of healthcare. We're looking for mission-driven people excited to do transformative work.
We have offices in Tel Aviv, Barcelona and New York City, but Aidoc is a remote-first workplace. We're able to hire US-based employees across the continental United States, although certain roles may be region-specific.
What we offer:
A range of medical, dental and vision benefits
Stock options for all full-time employees
20 days of paid vacation, plus sick days and holidays
A 401(k) plan, life insurance, plus long and short term disability
The opportunity to directly improve medical care and impact patient outcomes
Aidoc is deeply committed to creating an inclusive and diverse workplace, and to the principle of equal opportunity for all individuals. We prohibit harassment of any type as well as discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.
$69k-134k yearly est. 8d ago
Luxury Retail Lead Supervisor - Coaching & Growth
Tapestry, Inc. 4.7
Customer service supervisor job in New York, NY
A global fashion house seeks a Lead Supervisor for its Brooklyn location to drive sales and team performance. The ideal candidate will have 1-3 years of retail experience, preferably in luxury settings. Responsibilities include modeling expectations, coaching the team, and collaborating with management to achieve goals. The position requires strong interpersonal skills and the ability to work in a fast-paced environment. Compensation ranges from $17.00 to $23.50 per hour, with benefits including health insurance and a 401(k) plan.
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$17-23.5 hourly 4d ago
Customer Service Manager, Airport Customer Experience Administration
American Airlines Group, Inc. 4.5
Customer service supervisor job in New York, NY
CustomerService Manager, Customer Experience, Service Manager, CustomerService, Manager, Retail, Airline
How much does a customer service supervisor earn in Howell, NJ?
The average customer service supervisor in Howell, NJ earns between $29,000 and $65,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Howell, NJ
$43,000
What are the biggest employers of Customer Service Supervisors in Howell, NJ?
The biggest employers of Customer Service Supervisors in Howell, NJ are: