Customer service supervisor jobs in Indiana

ProTrans is seeking a Carrier Relations Manager - LTL to join our dynamic Procurement Department. This role is critical to expanding and optimizing our carrier network, ensuring competitive service and pricing across the ProTrans transportation ecosystem. Why Join ProTrans? ProTrans is a leading logistics and supply chain solutions provider known for its innovation, customer-centric approach, and strong industry partnerships. With a collaborative culture and a focus on continuous improvement, ProTrans offers professionals the opportunity to make a meaningful impact while growing their careers in a fast-paced, supportive environment. This role is ideal for someone who thrives in strategic sourcing, enjoys building long-term carrier relationships, and wants to be part of a company that values operational excellence and forward-thinking logistics solutions. Key Responsibilities: Drive the LTL strategy for ProTrans Develop and maintain strong relationships with carriers, negotiating rates and securing capacity Negotiate competitive rates for the LTL network Ensure timely and accurate communication between carriers and internal teams Proactively resolve service issues Collaborate with commercial and operations teams to analyze freight trends and carrier performance Stay current on market trends and regulatory changes Ensure compliance with company and regulatory requirements Qualifications: 5-7 years of experience with an LTL carrier or 3PL, with a focus on LTL Strong leadership, negotiation, and communication skills Ability to work independently in a fast-paced environment Strong problem-solving and analytical skills Ability to prioritize tasks and meet deadlines

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation. Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic , Sealy and Stearns & Foster . We hire people who have a passion for helping others find their best night's sleep. No matter what stage of your career, you can build your future at Tempur Sealy! The Tempur-Pedic team lead's primary responsibility is to provide excellence in customer service while selling and marketing Tempur-Pedic products. In addition, this individual will serve as a member of management when the Store Manager is not available. This could include opening and/or closing the store as well as covering the management duties. OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING: Generous Paid Time Off: You will receive 27 paid days off on an annual basis. During the first year of employment, your paid time off will be pro-rated based on date of hire unless otherwise dictated by state or local law. Your paid time off will consist of: 80 holiday hours (this is a combination of fixed dates and floating holidays) 80 vacation hours (10 vacation days) 56 sick leave hours (7 sick days) Competitive Medical, Dental & other wellness programs Disability and Life Company Paid 401(k) Retirement Plan Options Generous Employee Purchase Discounts Pay Range: The total estimated annual compensation, including base pay and incentives, is $ 35,000 - $ 55,000. What You'll Do (Essential Duties and Responsibilities): Assist in managing and maintaining responsibility for the overall performance of the store. Provide leadership in all areas of the sales process, including customer service and care, maintaining a professional appearance, adhering to company policies and procedures, and in maintaining Tempur Sealy's brand. Continue to perform all the Retail Sales Associate responsibilities at an exceptional level. Assist the Store Manager in identifying deficiencies and solving problems in the store and within the sales team. Assist the store manager with merchandising, implementing company programs, and other needs. Solve problems within the sales team and direct larger issues to the Store Manager. Perform other duties as assigned. What You'll Need (Qualifications): High school diploma or equivalent 1-3 years' retail experience (or equivalent combination of education and experience) with high-end luxury and/or custom products Strong sales skills in a consultative environment Demonstrated ability to effectively lead, direct, and train others in a store setting. Skilled at current best practice retail methods, procedures, and standards Demonstrated collaborator able to both lead and follow. Flexibility in work schedule reflecting the needs and patterns of store hours. Fluency with current retail software / computer systems Must be able to stand for lengthy periods of time and occasionally lifting items with or without assistance. Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About the Role Seeking a highly motivated and experienced Supply Chain Customer Service Manager in Indianapolis. This role is pivotal in ensuring seamless communication between manufacturing operations and customers, both domestic and international. You will be responsible for managing customer expectations, driving service excellence, and leveraging technology to enhance customer interactions. Key Responsibilities Customer Relationship Management Serve as the primary point of contact for multiple customers and regions. Build and maintain strong relationships with internal teams and external partners. Communicate proactively and regularly with customers to ensure expectations are met. Represent customer interests throughout the order lifecycle, including priority setting and issue resolution. Planning & Scheduling Process Anticipated Delay Reports (ADRs) in a timely manner. Act as the central hub for schedule-related communications within the flow team. Collaborate with Master Schedulers and Inspection Planners to meet partner needs. Capacity & Performance Management Conduct and report on plant capacity analysis. Monitor customer forecasts and service needs. Influence internal performance to align with customer requirements. Support and track customer service metrics and KPIs. Order Fulfillment & Documentation Coordinate expedited orders and ensure documentation accuracy. Facilitate order progression through Forward Processing and Final Approval. Ensure compliance with customer documentation and delivery standards. Qualifications & Skills Proven experience in SAP and demand management systems. Strong customer service mindset with a positive, proactive attitude. Excellent organizational, prioritization, and attention-to-detail skills. Advanced proficiency in Excel and MRP systems. Background in manufacturing, packaging, or supply chain operations. Ability to work effectively under pressure and meet deadlines. Familiarity with MRPII and OSSCE systems. Experience in high-speed, high-volume production environments. Strong project management and communication skills. Must be able to work onsite full-time in Indianapolis, IN.

We are looking for a Director of Customer Experience to join a dynamic firm in the manufacturing industry. This individual will be responsible for high-level customer relationships, overseeing the daily operations of the customer services department, coordinating internal operations with key accounts, and maintaining daily communication with production and logistics. This position reports to the Vice President of Sales. This is a permanent position, offering a hybrid work schedule and benefits to include: medical, dental, vision, PTO, and 401k. The pay range is $90k-$115k Recruiter: Connie Stathopoulos ESSENTIAL DUTIES AND RESPONSIBILITIES Collaborating with cross-functional teams to align customer experience efforts with business goals and objectives. Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations. Mapping and analyzing the customer journey to identify areas for improvement and innovation Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels. Change agent; drive full transition to customer automation interactions Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization. Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders. Supervising the daily operations of the customer service department. Setting customer service goals for team members and helping them reach those goals. Function as the primary internal contact and manage projects for key accounts, overseeing them from initiation to launch, ensuring timely completion and adherence to quality standards. Identify areas for improvement in internal operations and implement changes to optimize processes. Develop and maintain internal relationships with the plants to understand the weekly and daily production planning schedules (or twice-daily schedules). Collaborate with purchasing to maintain raw material costs in the margin calculator. When necessary, deliver difficult news confidently and promptly, along with a data-backed recovery plan. Manage & distribute customer pricing notifications. Manages sample request flow. Manages inbound website inquiries. EDUCATION and/or EXPERIENCE A bachelor's degree in business administration or a related field is required. Minimum 5 years of sales/customer service or account management experience QUALIFICATIONS ERP experience, and EDI/EDI experience Creative and resourceful with excellent analytical and critical thinking skills. Demonstrates strong project management and interpersonal communication skills. Strong computer skills (including Office 365, ERP, and CRM).

URGENTLY HIRING: Client Success Representative - Lighting Services Compensation: $17/hr starting + performance-based incentives Job Type: Part-Time Industry: Consumer Services / Residential Services / Lighting Installation Why 317 Lights? At 317 Lights, we brighten our customers' homes with premium lighting solutions and exceptional service. We believe in creating a seamless, enjoyable experience for every homeowner-and that starts with a dedicated team. As a Client Success Representative, you'll be the friendly face that ensures each installation ends with a smile. What sets us apart: Competitive Pay: $17/hr starting wage + performance incentives Customer-Focused Touch: Deliver thank-you gift cards during visits Career Growth: Hands-on role with opportunities to grow in customer success People-First Culture: Join a supportive, reliable, and professional team Impactful Work: Be the final step in making every project successful Your Role: What You'll Be Doing Visit customers on the same day their installation is completed Ensure all lights, timers, and system components are working properly Provide a brief demonstration of system operation and address any customer questions Gather feedback through a short digital survey Encourage happy customers to share their experience with a Google review Deliver a $25 gift card as a thank-you for their time Communicate any concerns, service issues, or additional customer requests to the installation team Minimum Requirements Prior customer service experience is a plus Excellent communication and people skills Dependable, punctual, and professional presentation Comfortable traveling to customer homes throughout the Indianapolis area Detail-oriented with basic troubleshooting or technical aptitude Compensation & Schedule Earnings: $17/hr starting + performance-based incentives Benefits: Paid incentives, mileage reimbursement, career development opportunities Schedule: Part-time, flexible hours with customer visit scheduling Our Core Values Customer Satisfaction Above All Reliability & Professionalism Clear Communication Integrity in Every Interaction Ready to Brighten Every Customer's Day? This isn't just a part-time job - it's your opportunity to represent a trusted local company, connect with homeowners, and ensure they're delighted with their new lighting system. Apply today and join the 317 Lights team. APPLY HERE! #CustomerServiceJobs #ClientSuccess #LightingSolutions #PartTimeJobs #IndianapolisJobs #CustomerSupport #ResidentialServices #NowHiring #CareerGrowth #317Lights

Ready to Drive Your Career Forward? At Circle Logistics, we're not just offering a job; we're inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team! Why Circle Logistics? We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team. Who We Are: Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we've evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps! What We're Looking For: Are you a driven go-getter with GRIT, TENACITY, and an unstoppable desire to WIN? If so, we want to hear from you! Overview: As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction. Responsibilities: Enter new load orders into our proprietary web-based software Initiate “check calls” to track and trace drivers on all pickups and deliveries Communicate internally with drivers to ensure accurate documentation Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays Maintain and collect proper paperwork for each shipment Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues Maintain an outbound call volume of 100 calls per day Skills/Abilities: 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics Must have strong attention to detail Ability to prioritize, balance, and organize information while completing multiple tasks. Above-average proficiency in Google Drive and Microsoft Suite Excellent written and verbal communication skills Excellent teamwork skills Education and Experience: High school diploma or equivalent required Associate's degree preferred Call center experience is a bonus Benefits: $19.21 per hour Full-time: 40 hours per week Room for advancement in a fast-growing company that promotes from within Paid holidays and paid time off Health, vision, and dental insurance benefits 401(k) Plan Ready to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we'll keep the world moving!

This role maintains ownership of Customer Service and some purchasing functions and processes related to our Industrial, Aerospace, and Tool Groups. Core Functions Assist & work closely with Industrial Customer Service and Sales Team Complete Process Owner in M3 ERP for sales and quote related activities Maintain customer relations when applicable Oversight of shipping coordination and documentation Support end-user with technical assistance on fasteners and hand tools Purchasing of Tool-Related Spare Parts Forecasting of tool spare parts Training of Repair Best Practices Internally and Externally Details of Function Forward all questions from customers and/or distributors, not related to their job function, to the appropriate departments, (Technical, QC, Accounting, Scheduling) and will follow-up to make sure the customer receives an answer in a reasonable time frame Quoting competitive pricing as requested by their distribution and customer responsibilities Preparing a formal written quote to customers Reviewing and entering new purchase orders and contracts Doing stock checks for customers/distributors Completing order acknowledgements Reviewing and entering all order change notices Expediting of orders; this includes the relating of information to the responsible departments, and forwarding the updated delivery information to the customer/distributor Maintaining the Sample Request Program, Lead/Inquiry Program and Sales Booking Program Gain basic understanding of installation tools and related processes Process and maintain returned goods as they pertain to customer service Staying abreast of all Logistics programs; ASN, DDL, EDI, NLMI and any other programs that relate to the logistics of Bollhoff Understand and follow the Böllhoff culture which is described in various Böllhoff internal brochures and presentations. Identify and set an example of the Böllhoff Way including Our Values, Our Culture and Our Goals Reporting Reports directly to the Customer Service Manager Tools and Fasteners Qualifications Previous Customer Service Experience Previous Purchasing Experience Previous Aerospace Customer Service Preferred Mechanical Aptitude ERP - M3 Proficiency Preferred Basic Microsoft Office

Summary of Responsibilities Ensures that all customer needs are promptly addressed by responding to customers' requests, questions and concerns in a timely and accurate manner, while exercising the highest level of service, quality and enthusiasm. Responsible for compliance with federal and state regulations regarding clinical laboratories and safety as well as laboratory policies and procedures. Qualified candidates for this position must have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone. Additionally, a qualified candidate must be quality focused, an effective team player and be motivated to achieve a rewarding career within the organization. A successful candidate should enjoy a dynamic fast paced work environment. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by the employee. Essential Duties and Responsibilities • Work as part of the Clinical Services Team to accomplish daily mission of patient care. • Follow safety procedures. • Follow and ensure compliance to regulatory standards (CLIA and State regulations). • Receive inbound calls and respond to calls as appropriate • Communicate with clients to resolve problems with specimens and associated documentation • Coordinate consultations between Clinical Consultant and physicians or veterinarians • Address basic technical support questions • Promptly resolve customer service issues to the customer's satisfaction per company procedures and standards • Create and maintain activity call logs • Report/escalate recurrent or significant issues through the appropriate channels • Perform administrative duties, reports and special projects associated with customer service Job Specifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. • Hard working team player with competitive spirit; determined to meet call goals • Ability to maintain high level of professionalism, optimism and enthusiasm • Must be willing to work within a Clinical Laboratory setting and willing to handle clinical specimens • Confidence to proactively engage with customers • Impeccable attention to detail with strong organizational skills • Exceptional communication skills and professional presence • Innovative problem solver, results minded and solution focused • Ability to prioritize assignments and effectively multitask job duties • Effective team player with the ability to work independently • Strong keyboarding skills • Proficient in MS Office • Maintain a personal inbound call handling rate >93% • Maintain a personal service level of >85% (85% of calls taken within 30 seconds in the queue) • Maintain an outbound efficiency of >50% of problem accessions resolved same day • Maintain an outbound efficiency of >70% of problem accessions resolved within two days • Participate in Laboratory Support process improvement activities Physical Demands • Must be able to sit for long periods of time • No unusual physical exertion required Shift: Monday through Friday, 8AM-5PM Education and Experience 1) Associate's Degree or 2 years work experience in customer support 2) Experience in laboratory, medical, physician, and veterinary office preferred

Job Title : Customer Service Representative Duration : 3 Months Contract (Temp To Perm) Education : High school Degree required, General Description: Finding Provider(s)/Services for members Responsible for all benefits information given to Members and Providers. Responsible for assisting providers with eligibility, benefit, and resolution of claims issues. Answer billing/claims status questions; resolve claim issues for members. Education: High school Degree required,

OLD TOWN DESIGN GROUP WARRANTY MANAGER Old Town Design Group is seeking a Warranty Manager to join our team in Carmel, IN. We are a dynamic and growing custom home builder, known for developing outstanding locations with timeless home designs throughout Central Indiana. Old Town has a passion for people and the communities in which we work, and we are looking for a like-minded team member who will bring a passion for excellence, great work ethic, and a positive, can-do attitude to our team. FUNCTION: Successfully deliver an exceptional customer experience when working with clients on post-closing warranty related items. Warranty Managers will perform two walks with clients to ensure the is properly constructed via the structural and cosmetic finishes. MISSION: The Warranty Manager will maintain the integrity of Old Town in all aspects. All responsibilities performed require extensive knowledge and understanding of all Old Town's mission, values and residential properties. Candidate will possess an entrepreneurial work ethic and be able to work collaboratively with other Old Town team members. RESPONSIBILITIES: WARRANTY: Perform timely warranty walks with homeowners Coordinate and communicate warranty work with Trade Partners Ability to use tools and perform small carpentry / punch work QUALITY Develop comprehensive understanding of Old Town and BAGI standards, client specifications, etc. Maintain a clean working environment with Trade Partners COMMUNICATION Maintain weekly correspondence with homeowners regarding scheduling, project expectations, etc. Perform other duties and responsibilities as assigned Ensure budgets, change orders and specs are followed to completion EDUCATION 3+ years of residential construction or highly relevant experience Self-starter who can work well both as a part of a team and independently Must have a valid Driver's License and clean driving record Working knowledge of Microsoft Office and BuilderTrend preferred. Clear written and verbal communication skills REPORTING The Warranty Manager will report directly to the Divisional Managers.

Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more! We offer our agents: True partnership in your real estate business to support your career goals and development. Competitive commission splits - keep your commission and set your own value! Unlimited opportunity to earn what you are worth. No upfront or monthly fees. We don't make money until you do. Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close! Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources. Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more. Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you! Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training. Face-to-face broker support and coaching - true mentorship! Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team) Back office support including dedicated transaction coordinators and an agent services resource team “Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution Incentive program to earn cash if you help grow our team and refer new agents onboard Resources for your clients including a mobile app for home search, moving discounts from local vendors and more. Flexible schedules and control over your personal and professional growth as an agent A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply today! What will make you successful at Vylla? An active Real Estate license Drive and ambition to succeed as part of an innovative, fast-growing team Complete focus on the customer experience Strong communications skills and ability to build a network of engaged customers and prospects Ability to multi-task and take initiative, strong work ethic Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company. EEO/AAP Employer

We are looking for an enthusiastic individual with solid experience in Customer Service to join our Exports team. We Offer Key Responsibilities Who we are looking for In this role, you will gain industry knowledge, international experience, better communication skills and techniques relevant to customer service. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to you team's and organisation's success. This is an opportunity for graduates with customer service experience to grow and develop in an enriching environment while bringing their best skills and talents to the forefront. * Build strong and lasting relationships with customers and provide second-to-none customer service. * Take full responsibilities and end-to-end ownership of customer shipments and issues. * Engage in constructive problem resolution and provide solutions. * Act and communicate proactively and keep customers informed of any issues or changes in their shipment. * Address root causes and seek continuous improvements - constantly look for ways to improve work processes. * Work independently and assist the team in realizing goals and standards - share knowledge and best practices. * Take responsibility for the execution of shipment lifecycle process including cross functional coordination. * Adhere to standardized processes and tasks without compromising customer experience. * Preferably a Post-Graduate with excellent communication skills. * 1-2 years' relevant customer serving experience. * Previous experience in shipping/ logistics is highly preferred. * An excellent team player. • Able to work under pressure. * Well organised, efficient and effective. * Strong interpersonal and communication skills. The ideal candidate will be a person who has strong business, market and customer understanding with a passion to delight the customer through service. Has the ability to handle complaints with a smile and is willing to build a long-term relationship with the customer. Is able to influence and persuade the customer and handle exception management. Has the ability to take ownership and work for early resolution and closure of customer issues. Works accurately with eye for detail and has empathy for the customer's situation. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

Reports to the Supervisor, Provider Enrollment & Credentialing. Responsible for the timely completion of all initial and re-credentialing processes, as well as payer enrollments, for Beacon Health System. Coordinates with physicians, providers, credentialing agencies, regulatory bodies, payors, office managers, and contracted providers to ensure credentialing and enrollment activities comply with National Committee on Quality Assurance (NCQA) standards and departmental policies and procedures. MISSION, VALUES, AND SERVICE GOALS MISSION: We deliver outstanding care, inspire health, and connect with heart. VALUES: Trust. Respect. Integrity. Compassion. SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Primary Responsibilities Credentialing Ensures timely completion of credentialing activities in compliance with NCQA and departmental standards. Coordinates with external agencies, payors, office managers, and contracted providers to complete credentialing requirements. Acts as a liaison with Medical Directors, Hospital Medical Staff, and internal/external stakeholders regarding credentialing status. Performs Primary Source Verifications per applicable accreditation standards (JCAHO, AAAHC, URAC, etc.). Conducts online verifications and reviews relevant credentialing resources. Notifies appropriate entities of provider effective and termination dates. Communicates with the Physician Recruitment team regarding provider onboarding and credentialing status. Maintains regular follow-up with providers and communicates status updates to ensure credentialing completion prior to start dates. Enrollment Ensures timely completion of all payer enrollment activities per payer requirements and departmental procedures. Completes insurance and government applications on behalf of Beacon Health System providers. Alerts management of any delays or non-compliance issues. Maintains accurate and up-to-date data in credentialing software systems. Provides timely reports as needed. Manages and updates each provider's CAQH online profile. Applies for and maintains Beacon Health System provider NPPES (National Plan & Provider Enumeration System) identifiers. Assists Beacon Medical Group and hospital Patient Accounts departments with network and claims issues related to credentialing. Adheres to strict follow-up schedules, ensuring all credentialing and enrollment steps are completed before provider start dates. Organizational Responsibilities Attends and participates in department meetings; accountable for all information shared. Completes mandatory education, annual competencies, and department-specific training within required timeframes. Complies with annual employee health requirements and organizational/departmental policies. Education and Experience High school diploma or equivalent required; Associate's Degree in Business, Health Administration, or a related field preferred. Minimum of three years of credentialing experience or equivalent experience in healthcare or health insurance preferred. Knowledge and Skills Working knowledge of federal, state, and local laws and NCQA standards applicable to credentialing and enrollment. Strong analytical, problem-solving, and organizational skills to enhance and streamline credentialing processes. Proficient in Microsoft Office Suite and standard office equipment. Excellent written and verbal communication skills. Strong interpersonal skills to build and maintain effective relationships with internal and external stakeholders. Working Conditions Primarily office-based environment. Physical Demands Requires physical ability and stamina to perform the essential functions of the position.

The Customer Engagement Manager is a key member of our Go to Market organization responsible for educating and empowering our existing SMB customers to realize value through their partnership with Dodge. The Customer Engagement Manager supports the customer experience through proactive outreach and solution-oriented approaches providing value-based data, best practices, and insights to customers to improve retention and customer experience. This is a full-time position and reports directly to the Manager,CustomerSuccess. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Build and maintain strong relationships with existing clients to understand their needs, provide support and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Drive ongoing customer engagement through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Develop relationships with customers to uncover potential risk and overcome objections by reinforcing the value of the products they have purchased + Serve as the primary point of contact for customers, addressing their inquiries, resolving issues and driving value by using customer analytics and regular review of their accounts + Act as a customer advocate within the organization, ensuring that customer feedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements - wholly own the customer experience + Develop and execute strategic account plans for customers, focusing on objectives, tactics and timeliness to maximize growth and retention + Contact and secure upcoming renewals at least 120 days in advance of maturity date + Provide training and support to customers on using products or services effectively, utilizing methods such as product demonstrations, training sessions and/or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools + Stay up to date of job, product, and industry-related training opportunities + Educate and empower clients to take full advantage of product features and updates, guiding them through transitions and helping them integrate changes into their daily operations + Leverage data and insights to identify adoption gaps and deliver targeted training, resources, or recommendations to improve engagement and retention **_Key Metrics for Success_** **Engagement Metrics:** Client usage rates and engagement with key platform features **Renewal Rate:** Percentage of clients renewing beyond their first year **_Education Requirement_** + High School Diploma or GED + Bachelor's degree and/or combination of equivalent work experience preferred **_Required Experience, Knowledge and Skills_** + 2+ years of relevant sales, account management, or support experience supporting SaaS based software + Proficiency in desktop software programs (Word, Excel, PowerPoint) + Ability to learn SaaS products + Basic construction industry knowledge or ability to learn construction industry knowledge + Technical skills + Superior personal integrity and ownership of outcomes + Exceptional communication skills + Relationship building and client-centric skills + Ability to coach customers on best practices and uncover pain and solution + Empathetic small business growth mindset to identify meaningful opportunities for customers benefit + SKILLS: Communication/Interpersonal, team building, growth mindset, conflict resolution, organization, coaching/mentoring, effective writing and presentation, problem solving, storytelling, decision making and time management, strategic planning, and critical thinking **_Preferred Experience, Knowledge and Skills_** + Working in a SaaS based environment + Previous CRM or order management experience **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $_ _50,000-$65,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the_** **_future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer._** **_We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people._** **_All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** _\#LI-Remote_ _\#LI-SB1_ _\#DE-Remote_ _\#DE-1144-2025_

As a digitally automated clinical supply chain solution, Cardinal Health WaveMark Solutions leverages predictive modeling and automated inventory management - coupled with expert support services - to empower health systems' clinical and supply chain teams to optimize clinical workflows and improve efficiency. With WaveMark offerings in operating rooms, procedural labs, clinical labs and nursing units, hospitals gain enterprise visibility of their supply chain to support product availability, optimize clinical workflows, improve financial performance, and enhance patient safety. Using barcode and RFID technology, WaveMark links product usage to the patient record at the Moment Of Care (MOC), providing both inventory documentation and real-time product level insights to help protect patients from recalled or expired products. **Job Summary:** This individual is responsible for leading strategic training initiatives within hospital systems for WaveMark. This role involves partnering with hospital leadership to develop and execute enterprise-wide training strategies, delivering both onsite and virtual training sessions, and ensuring a seamless transition to customer success teams. The ideal candidate will have a strong background in healthcare training, strategic planning, and adult learning methodologies. **Responsibilities:** + Facilitate strategy sessions with hospital leadership to assess training needs and align with organizational goals. + Develop and present comprehensive enterprise strategic training plans tailored to each healthcare organization. + Provide expert guidance on training best practices, change management, and implementation strategies. + Deliver Train-the-Trainer (TTT) programs onsite, equipping internal trainers with tools and techniques to deliver effective training. + Conduct and manage virtual training program and sessions using application platforms (e.g., Zoom, MS Teams). + Ensure training content meets the specific needs and supports the solution workflows within the hospital. + Oversee the training process from initial planning through department-level kickoff. + Ensure smooth handoff to Customer Success teams with clear documentation and transition plans. + Monitor training effectiveness and provide post-professional training services as needed. + Travel to customer sites (hospitals and healthcare systems). **Qualifications:** + Bachelor's degree in related field, or equivalent work experience preferred. Related degrees could be in Education, Healthcare Administration, Organizational Development. + Certification in training or instructional design (e.g., CPTD, ATD, Kirkpatrick) preferred. + 5+ years of experience in training, consulting, change management, organizational transformation or organizational development within healthcare preferred. + Experience with EHR systems (e.g., Epic, Cerner) or healthcare IT solutions preferred. + Strong understanding of adult learning principles and instructional design. + Proficiency in virtual training tools and Learning Management Systems (LMS). + Excellent facilitation, presentation, and communication skills. + Ability to manage multiple projects and stakeholders simultaneously. + Familiarity with healthcare operations, compliance, and clinical workflows. + Strategic thinker with a consultative approach. + Strong interpersonal and relationship-building skills. + Adaptable, proactive, and solution-oriented. + Comfortable working in fast-paced, dynamic environments. + Ability to travel 75% to customer sites (hospitals and healthcare systems) + Customer/vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview. **Anticipated salary range:** $67,500 - $105,930 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 11/17/25 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Job Description About PSI Molded Plastics: PSI Molded Plastics (PSIMP) is a plastic injection molding manufacturer with over 30 years in the plastics industry. PSIMP specializes in complex, high-volume, quality molded products for the automotive, appliance, and furniture industries. PSIMP is focused on customer satisfaction, quality, & continuous improvement with the goal of becoming a world-class plastics manufacturer. PSIMP recognizes that people are the company's greatest asset. We are committed to our established Guiding Principles to help build a culture where our team members enjoy coming to work every day. You aren't just a number here at PSIMP, you're a valued, appreciated, and respected part of the Team. Summary/Objective: This position serves as the main inside point of contact for our customers. In this dynamic position, the Customer Service Manager will be expected to take an active leadership role using their experience in logistics, systems, and manufacturing to support PSI Molded Plastics' business objectives. Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manage customer orders for fulfillment rate, invoice accuracy, and on-time delivery targets. Invoice customer companies and monitor payment terms. Process domestic and international purchase orders. Analyze customer needs, resolve potential issues in a prompt and satisfactory manner. Efficiently facilitate export operations in a timely manner. Partner with Operations, Engineering, Sales, and Supply Chain departments to achieve customer satisfaction. Assists in sales forecasting and how this affects purchasing, production, and logistics. Participate in Executive Team meetings to communicate customer-related concerns, as well as any atypical terms and conditions. Establish and maintain strong working relationships with PSIMP's customers, vendors, independent sales representatives, and employees in all departments and at all levels within our organization. Participate in initiatives including, Continuous Improvement and Safety. Some travel may be required. Performs other duties as assigned. Qualifications: Education and experience required for the role. Bachelor's degree in a business-related field or equivalent work experience is required. A minimum of five (5) years' experience as a Customer Service Manager in an engineering or manufacturing environment is required. Exceptionally strong logistics experience (as applicable) and analytical skills. Knowledge of technical quoting and strong negotiation skills. Comprehension of pricing, costing and material selection. Demonstrated ability to meet company financial objectives. Ability to work effectively in a fast-paced, time-critical environment. Must hold a high level of integrity and professionalism. Must possess solid time management skills. Proficiency in Microsoft Office Suite including Word, Excel, and Outlook . ERP experience preferred - IQMS is a Plus. Must possess good communication skills, written and verbal, and must be able to interact with customers and employees. Strong attention to details, highly organized, able to multi-task. Must be punctual and dependable, able to work with little supervision. Must be able to maintain files in a neat and orderly manner.

About the Role:

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - New Albany, Briscoe Parkway Division: Solutions Job Posting Title: Customer Service Manager Time Type: Full Time . DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.

Execute company standards and initiatives to effectively utilize labor and control variable expense. Develop and achieve division budgets, goals, and strategy/action plans for implementation of labor, scheduling, variable and sustainability initiatives. Communicate and influence all levels of leadership throughout the division for labor, scheduling, expense, sanitation, and sustainability items. Coordinate division rollout and training for all front-end solutions and best practices, including prepaid services, money services, kiosks and lottery. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum - Any retail store management or comparable experience - Strong analytical skills - Proficient in Microsoft Office with ability to learn Business Objects, Smartview, KTV, Dodeca, Financial Desktop, ePRO, I-Payables, COUPA and P-Card expenses - Demonstrated initiative and leadership skills - Strong knowledge of labor and expense management principles to include labor, expense and scheduling - Ability to effectively communicate with all levels of the organization - Ability to work closely with senior leadership in corporate and division settings - Highly organized and proficient at multi-tasking Desired - Bachelor's Degree - Any district operations coordinator/field specialist experience - Any store management or Retail Operations experience- Oversee budgets and results of clerk wages and variable expense; utilize financial tools to analyze results and make recommendations for improvements while coaching district/store teams to achieve goals - Work with Labor Forecasting Center of Excellence to deliver accurate weekly sales and labor forecast, by store, to achieve all objectives and business plan budget - Understand, manage, and coach all division scheduling inputs/outputs to include headcount, scheduler roles, forecasted/scheduled/worked hours and all end user functionality - Implement corporate expense reduction, sanitation and sustainability initiatives for the division - Support Zero Hunger, Zero Waste in achieving goals - Develop and maintain vendor relationship while staying in alignment with Corporate ESS and Enterprise Sourcing teams for vendor performance and accountability - Spend time visiting stores to include night and weekend visits focusing on coaching, teaching, and training - Monitor and drive KPF metrics such as profit, sales and customer targets for all products/services, including in-store credit applications, prepaid products, kiosks, money services and lottery - Partner with appropriate parties to correct Sales & Cash opportunities - Partner with corporate front-end team to deliver on company initiatives and goals on labor optimization, friendly, best practices, and accounting - Ensure store compliance with federal, state and local laws, and with policy and adherence to standards for the front-end departments (i.e., alcohol, tobacco, WIC, SNAP, etc.) - Assume division compliance officer responsibilities, including AML responsibilities ; responsible for training, compliance, reporting and record retention, audits, and follow-up - Manage new/remodel store set-up - Assist in the installation, training and follow-up on the use of new equipment and work methods - Must be able to perform the essential job functions of this position with or without reasonable accommodation