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Pacific West Conservation Crew Assistant Team Leader (ATL)- Southern California
American Conservation Experience 3.7
Customer service supervisor job in Palm Springs, CA
Join American Conservation Experience in California and enjoy free housing, skills training, and other benefits while helping to restore public lands from the Pacific Coast to the Sierra Nevada mountains! Multiple term lengths, locations, start dates, and other options are available.
American Conservation Experience, a non-profit conservation corps with divisional branches in Sacramento, CA, Ridgecrest, CA, and Coachella Valley, CA, is looking for AmeriCorps Team Leaders (ATLs) to come join our team of young adults serving on meaningful conservation projects throughout the Pacific West. Our mission is to introduce and prepare our AmeriCorps members for careers in resource management within the conservation corps industry or with public agencies such as California State Parks, US Forest Service, National Park Service, National Fish and Wildlife Service, the Bureau of Land Management, as well as many other local and non-profit land steward organizations. ACE Pacific West crews serve in Yosemite National Park, Sequoia Kings Canyon National Park, Death Valley National Park, on the Pacific Crest Trail, in coastal State Parks, on the Lake Tahoe Basin Management Unit, and in numerous other inspiring locations. This opportunity is intended for those looking to utilize their leadership skills to advance their career while immersed in a community of like-minded young professionals from around the country. ATLs typically serve for 26 weeks on projects including ecological restoration, habitat improvement, and trail maintenance and construction, all while completing a term of AmeriCorps service. While serving, ATLs typically have 3-6 days off between each project to enjoy California's abundant beauty and recreational opportunities with their friends and colleagues. Take your next step towards beginning or advancing your career by applying with us today!
Start Dates: 1) 3/9/2026
Estimated End Dates: 1) 9/23/2026
Location: Coachella Valley (Palm Springs), CA
Projects take place throughout California and the Pacific West.
Schedule: Project schedules vary greatly, but typically ATLs serve 8 days on/ 6 days off or 4 days on/ 3 days off. For remote projects, ATLs spend off-days nearer to their project location. Remote projects often last multiple project schedule cycles.
Benefits: ATL compensation and benefits include a package valued at over $2,400/mo.
ATLs will receive a Living Allowance of $520/week, paid bi-weekly.
ATLs obtain an Education Award for the amount of $3,697.50 (for 900 hours) upon successful completion of service.
ACE provides ATLs with food during all project days; ATLs are responsible for providing their own food on off-days.
ACE provides ATLs with free housing during their term of service. When working in or near the Pacific West Division, ATLs spend off days in our hostel-style housing in Coachella Valley, CA. When working remotely, ATLs will be provided tents and campsites in those remote locations. The ATL will provide their own blankets/pillow/sleeping bag/towels.
AmeriCorps Team Leaders may also be eligible for qualifying child care coverage and federal loan forbearance. Additional enrollment steps are required.
Gear: ACE provides each ATL their own tent. The ATL will provide their own sleeping bag, sleeping pad, rain gear, and hiking boots. Upon acceptance to the program, ATLs will receive a more extensive packing list. Weather can be highly variable, so plan on bringing layers of warm clothing and adequate rain gear. ATLs will have access to deeply discounted Pro Deals via Outdoor Prolink once they are offered and accept a position, and will have the opportunity to purchase discounted gear prior to their arrival.
Travel: ACE provides transportation to and from worksites; personal vehicles are not necessary throughout the ATL's term of service. ACE does not provide relocation assistance.
Position Description:
ATLs serve in professionally supervised teams as they explore future outdoor careers, learn practical field skills, and develop confidence as emerging leaders in the field of conservation. ATLs are afforded opportunities to learn and train under the guidance of professional mentors within ACE, while gaining invaluable career perspectives working alongside staff from the National Park Service, US Forest Service, Bureau of Land Management, US Fish and Wildlife Service, and many other stewards of our nation's public lands. ATLs are expected to assist Crew Leaders in all aspects of crew work and life, including leading portions of crews independently, serving as an interim Crew Leader in the event of staff absences, setting a positive example for members, and other duties as assigned.
Field work and additional responsibilities might include but are not limited to:
Habitat restoration
Trail construction and maintenance
Dry and wet stone masonry
Reforestation
Forest thinning
Plant identification
Fencing
Invasive species removal
Swamping
Leading safety discussions
Discussing rules and regulations
Instructing members
Driving vehicles
Keeping living spaces clean and in good order
ATLs get experience with, or in conjunction with, the following tools and equipment, depending on their level of training:
Trail Maintenance: Pick mattocks, Pulaskis, shovels, single/double jacks, McLeods, single bit axes, rock bars, chisels, crosscut saws, and griphoists.
Restoration Equipment: Herbicide backpack sprayers, spray bottles, GPS units, and measuring tools.
Power Tools and Gas Powered Equipment: Chainsaws, brush-cutters, drills, saws, and compressors.
Qualifications: Applicants should be prepared to perform physically challenging labor on environmental and conservation projects for 10 hours a day. Applicants should expect to hike extended distances on rough terrain carrying backpacks, tools, and equipment, and be prepared to spend 8 consecutive days in the field, on each project. ATLs will work in a variety of weather conditions such as temperatures ranging from below freezing to over 100 degrees Fahrenheit, high winds, intense sunshine, rain, and snow.
Required:
U.S. Citizen or permanent resident
Able and willing to work in a group
Able and willing to work outdoors in varying weather conditions and capable of hiking moderate distances in somewhat rough terrain during inclement weather conditions
Willingness to undergo and must pass the required federal criminal history check
ACE participates in E-Verify and will provide the federal government with your Form I-9 information when you are hired to confirm that you are authorized to work in the U.S.
Preferred:
3-6 mos. experience serving in a conservation corps setting
Experience in hiking and navigation in steep terrain
Strong desire to enter the conservation field as a natural resource professional
Experience or interest in volunteering in local communities
21+ so as to be able to drive ACE vehicles
Physical Demands, Work Environment and Working Conditions:
Physical Demands: Requires frequent sitting, standing, walking, hiking, carrying, using hands to handle or feel, reaching with hands and arms, talking and hearing. Manual dexterity required for use of various tools or equipment. Required to stoop, kneel, climb stairs, and/or crouch. Ability to hike over rough terrain, and camp overnight under field conditions.
Vision Requirements: Close, distance, peripheral and depth perception vision as well as the ability to focus may be required.
Weight Lifted or Force Exerted: Frequently moves up to 25 lbs., ability to move up to 60 pounds.
Environmental: Outdoor and indoor conditions. Work environment conditions can change frequently; working under adverse weather conditions and in various climates.
Noise Environment: Moderate to high noise such gas-powered chainsaws and other hand and power tools.
Travel: This position requires domestic travel.
Environmental Conditions/Hazards: The ACE member(s) may encounter environmental conditions/hazards including extreme heat or cold, rocky terrain, swamp or wetland conditions, biting insects, and potentially dangerous wildlife. The member is expected to conduct duties in a safe and orderly manner so as not to endanger self, fellow staff/members or resources.
The member must be willing to represent ACE and AmeriCorps in a professional, positive, and enthusiastic manner. ACE has a zero tolerance policy for illegal drugs and underage drinking. ACE reserves the right to require drug testing.
To Apply: Please submit a thoughtful resume, and upload a cover letter/motivational statement, and provide at least 2 references that are either professional or from a community leader (eg colleagues, teachers, counselors, religious leaders, career advisors) using the APPLY NOW section located on the upper right hand corner of the position listing on our usaconservation website.
NOTE: Early consideration will be given as applications are received. This position may close at any time. If you have any questions regarding this position, please feel free to contact ACE Pacific West's Program Managers: Carlee Koritkowski or Dawn Cramer.
EEO: Employment or Service with ACE is based upon ability, qualifications, attitude, and job-related factors. Every qualified employee, member, or applicant has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, demotion, termination, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, creed, national origin, pregnancy, ancestry, citizenship status, genetic information, veteran or military status, physical or mental disability, sexual orientation, medical condition, marital or parental status, political affiliation, ethnicity, hair texture or style, arrest record, caste, hereditary status, endogamy, or any other classification protected by applicable local, state, or federal law.
$53k-91k yearly est. 2d ago
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Passenger Service Supervisor
Alliance Ground International, LLC 4.3
Customer service supervisor job in Palm Springs, CA
Direct and assist Passenger Service Agents and Leads on shift, assign duties as needed, and resolve escalated customer concerns. Make recommendations to management on staffing decisions, including hiring, discipline and termination. Ensure that new h Passenger, Supervisor, Service, Reservations, Security, Retail, Airline, Health
$34k-43k yearly est. 3d ago
Customer Experience Lead
Saks 4.8
Customer service supervisor job in Palm Desert, CA
Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership with their leader, they will be responsible for maintaining selling floor service and merchandising standards to drive sales and customer experience. The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors. Primary Job Functions: Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer line Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell Drive loyalty enrollments, SaksFirst acquisition and Connected Service behaviors to ensure a seamless customer experience Act as the Connected Service Coach when the Assistant Store Director is not in the store to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods Leverage and train walkie talkie expectations for flex of coverage to support customer need Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment Who Are You: Aspiring leader who can educate, drive results, and maintain high standards You build morale and spirit within your team, share wins and successes, and encourage or contribute to open dialogue Energetic sales professional who can easily adapt to changes and can be relied upon to consistently deliver exceptional results with little to no guidance An out of the box thinker who shines in brainstorming sessions and generates a variety of approaches to problem solving including novel ideas Confident and professional communicator You Also Have: High School Diploma or equivalent required; 4 year degree or relevant work experience preferred 1+ years of supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving results Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks Ability to train and coach associates on selling behaviors to ensure high performance Flexibility to work evenings, weekends and public holidays Your Life and Career at Saks OFF 5TH: Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers A culture that promotes a flexible work environment Benefits package for all eligible full-time employees (including medical, dental and vision) An amazing employee discount and other exciting perks #OFF5THSellingSupervisor Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application. Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. Salary and Other Compensation: The starting hourly rate for this position is between [$19.00-22.75 per hour]. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate. This position is eligible for commissions in accordance with the terms of the Company's plan. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
*The above expected salary range may have some variability based upon factors including, but not limited to, a candidate's overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.
$19-22.8 hourly Auto-Apply 17d ago
Licensed Insurance Customer Service
Daniel Covarrubias-Farmers Insurance
Customer service supervisor job in Palm Springs, CA
Job Description
Our office is expanding, and we are looking to hire the right individual to join our outstanding team. We are currently seeking to fulfill a full-time position. Our Insurance Representative will be responsible for providing exceptional customerservice to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Preferred candidate will have an active Property and Casualty insurance license. Insurance industry experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Responsibilities:
Meet new business production goals and objectives as established.
Solicits for new business via telephone, networking, and other lead sources.
Develop insurance quotes, makes sales presentations, and closes sales.
Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases.
Educate clients on the insurance policies that best suit their needs
Requirements:
Strong work ethic and leadership skills.
Driven and goal-oriented individual.
Ability to tactfully handle stressful and difficult situations.
Interested in a sales career, sales experience preferred
No insurance experience required but must be willing to learn
Benefits:
Base Salary with Commissions
Bonus Opportunities
Weekends Off
Holidays Off
Hands On Training
Professional Work Environment
$52k-108k yearly est. 1d ago
Food Service Lead
The Living Desert 4.1
Customer service supervisor job in Palm Desert, CA
Food Service Lead
Reports to: Food ServiceSupervisor(s) and Food Service Operations Manager(s)
Responsibilities
CustomerService to ensure a memorable experience for every guest and client.
Ensure location is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary.
Assist supervisors with tasks to ensure restaurants and other food locations run smoothly.
Supports restaurant prep (FOH and line) for daily operation.
Meets daily quick service, food service, safety and quality, availability, merchandising and guest service standards.
Participates in safety logs including food temperatures, rotation and waste as necessary.
Ensures proper uniform, hygiene, handwashing and glove use with self.
Maintains a safe work environment by abiding by all rules.
Follows through daily prep and items lists, as assigned.
Actively helps to support operation in assigned role, supporting holes as necessary.
Actively and efficiently responds to guest and client feedback, with a report to the supervisor to ensure that any potential complaints are mitigated against further occurrence.
Communicates up to the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality.
Remains knowledgeable of all menu items, prices and specials for sharing with guests.
Perform other tasks as deemed necessary.
Maintains a clean, safe and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.
Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.
Requirements
Job Requirements
Strong interpersonal and communication skills.
Exceptional problem solving/decision making skills combined with the ability to be organized.
Demonstrates the ability to remain flexible in a fast-paced environment.
An ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative.
Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary for operation, which entails lifting, and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
Previous Experience
1 year food service experience preferred.
All education backgrounds are eligible.
This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this . The Geneal Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)
Salary Description $18.00/hr
$18 hourly 4d ago
Service Lead in a Candy Store
Lolli & Pops 4.5
Customer service supervisor job in Palm Springs, CA
As a part-time Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience. Here are some of the things that you'll do each day:
Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets
Keep your team focused on guest engagement, sampling and sharing product knowledge
Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example
Assist in training, developing and motivating team members
Assist the Store Manager with paperwork, ordering, inventory management
Maintain visual and merchandising standards and ensure store cleanliness
Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members
Be a champion of Lolli & Pops inside and outside of the store
Must be able to lift up to 25 pounds
While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams:
Exceptional interpersonal skills:
you are energized by working with people, both guests and your team
A passion for meticulous quality:
you understand that strong organization creates a highly efficient team
A bias towards action:
you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done
The desire to be coached and mentored:
you see potential in yourself and enjoy growing that potential
An eye for detail:
you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference
The desire to problem solve:
you like finding problems and fixing them
The ability to multitask:
you can prioritize and execute at many different tasks each day
A positive attitude and fun-loving spirit:
you are an optimist who freely embraces your inner child and enjoys having fun while you work
Flexible availability
: you want to work at our busiest times, and flex your availability to meet the needs of the business
Our Company values are important to us! We are:
Guest-icated our guests are at the heart of everything we do
Collaborative we are a joyful mix of unique individuals working together
Agile we are flexible and open to change in order to be the best we can be
Authentic we honor what's real and authentic and give feedback from the heart
Betterment we have a never ending drive to continuously improve
We can't wait to meet you!
Lolli
&
Pops
is an equal opportunity employer and values diversity at our company
. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
$30k-57k yearly est. 60d+ ago
Customer Experience Lead
Saks Off 5TH
Customer service supervisor job in Palm Desert, CA
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About:
Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership with their leader, they will be responsible for maintaining selling floor service and merchandising standards to drive sales and customer experience. The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors.
Primary Job Functions:
Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer line
Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed
Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations
Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell
Drive loyalty enrollments, SaksFirst acquisition and Connected Service behaviors to ensure a seamless customer experience
Act as the Connected Service Coach when the Assistant Store Director is not in the store to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods
Leverage and train walkie talkie expectations for flex of coverage to support customer need
Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment
Who Are You:
Aspiring leader who can educate, drive results, and maintain high standards
You build morale and spirit within your team, share wins and successes, and encourage or contribute to open dialogue
Energetic sales professional who can easily adapt to changes and can be relied upon to consistently deliver exceptional results with little to no guidance
An out of the box thinker who shines in brainstorming sessions and generates a variety of approaches to problem solving including novel ideas
Confident and professional communicator
You Also Have:
High School Diploma or equivalent required; 4 year degree or relevant work experience preferred
1+ years of supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving results
Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks
Ability to train and coach associates on selling behaviors to ensure high performance
Flexibility to work evenings, weekends and public holidays
Your Life and Career at Saks OFF 5TH:
Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
A culture that promotes a flexible work environment
Benefits package for all eligible full-time employees (including medical, dental and vision)
An amazing employee discount and other exciting perks
#OFF5THSellingSupervisor
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Salary and Other Compensation:
The starting hourly rate for this position is between [$19.00-22.75 per hour]. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.
This position is eligible for commissions in accordance with the terms of the Company's plan.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Your Life and Career at Saks OFF 5TH:
Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
A culture that promotes a flexible work environment
Benefits package for all eligible full-time employees (including medical, dental and vision)
An amazing employee discount and other exciting perks
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$19-22.8 hourly Auto-Apply 60d+ ago
Customer Service Associate, Part Time
Multi-Site Management, LLC
Customer service supervisor job in Palm Desert, CA
JOB TITLE: CustomerService Associate - Part-Time FLSA STATUS: Non-exempt Hourly SHIFT SCHEDULE: Part Time (weekends, closing shift) REPORTS TO: Retail Store Manager
The
CustomerService Associate (CSA)
provides prompt, efficient, courteous, quality customerservice. This includes operating a cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, and other duties as assigned.
DUTIES AND RESPONSIBILITIES
Provide friendly service to customers
Greet and assist customers
Operate cash register to enter convenience store and gasoline purchases (assistance will be available if needed)
Account for all monies, cigarettes, and lottery tickets on assigned shift
Check the expiration date and face-off product
Follow proper safety protocols and procedures
REQUIREMENTS FOR CASHIERS:
Must be able to work a varied schedule
Minimum of 1 year of customerservice experience
Must have the ability to handle money accurately
Must have strong attention to detail
Must possess excellent verbal and written communication skills
Must have excellent customerservice skills
Must be capable of effectively communicating with customers and co-workers
Must be able to work independently and be self-motivated
Must be able to do simple math such as counting, recording, addition, subtraction, and multiplication
PHYSICAL DEMANDS
Must be able to stand and walk for the duration of the shift
Regularly lift and or move up to 20-50 pounds
Must be comfortable working in a convenience store environment
Must maintain a professional appearance and abide by the Dress Code Policy
Must maintain a professional and friendly demeanor towards customers and fellow employees
Daily exposure to gasoline and oil products
Fast-paced environment
(This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs and organizational requirements.)
$32k-44k yearly est. 24d ago
Customer Experience Manager
Michaels 4.2
Customer service supervisor job in Palm Desert, CA
Store - PALM DESERT, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customerservice.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$18.25 - $23.30
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
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$18.3-23.3 hourly Auto-Apply 20d ago
Customer Service Rep(08266) - 13900 Palm Dr., Ste E
Domino's Franchise
Customer service supervisor job in Desert Hot Springs, CA
JOB DUTIES: Operate all equipment, Stock ingredients from delivery area storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. TRAINING: Orientation and training provided on the job.
COMMUNICATION SKILLS: Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.. ESSENTIAL FUNCTIONS/SKILLS: Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between wywe and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. .
CLI.
MACHINE.
$33k-44k yearly est. 5d ago
Customer Service Associate, Part Time
American Retail Services 3.2
Customer service supervisor job in Palm Desert, CA
JOB TITLE: CustomerService Associate - Part-Time FLSA STATUS: Non-exempt Hourly SHIFT SCHEDULE: Part Time (weekends, closing shift) REPORTS TO: Retail Store Manager
The
CustomerService Associate (CSA)
provides prompt, efficient, courteous, quality customerservice. This includes operating a cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, and other duties as assigned.
DUTIES AND RESPONSIBILITIES
Provide friendly service to customers
Greet and assist customers
Operate cash register to enter convenience store and gasoline purchases (assistance will be available if needed)
Account for all monies, cigarettes, and lottery tickets on assigned shift
Check the expiration date and face-off product
Follow proper safety protocols and procedures
REQUIREMENTS FOR CASHIERS:
Must be able to work a varied schedule
Minimum of 1 year of customerservice experience
Must have the ability to handle money accurately
Must have strong attention to detail
Must possess excellent verbal and written communication skills
Must have excellent customerservice skills
Must be capable of effectively communicating with customers and co-workers
Must be able to work independently and be self-motivated
Must be able to do simple math such as counting, recording, addition, subtraction, and multiplication
PHYSICAL DEMANDS
Must be able to stand and walk for the duration of the shift
Regularly lift and or move up to 20-50 pounds
Must be comfortable working in a convenience store environment
Must maintain a professional appearance and abide by the Dress Code Policy
Must maintain a professional and friendly demeanor towards customers and fellow employees
Daily exposure to gasoline and oil products
Fast-paced environment
(This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs and organizational requirements.)
$30k-38k yearly est. Auto-Apply 24d ago
Customer Service Associate
DAP Health 4.0
Customer service supervisor job in Palm Springs, CA
At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.
Job Summary
The CustomerService Associate provides excellent customerservice and cash handling skills. This position reviews all activities associated with handling customer transactions and ensuring a positive shopping experience for every shopper in our store.
Supervisory Responsibilities: None
Essential Duties/Responsibilities
Maintain excellent customerservice in all areas of the store
Maintain a neat and clean cashier center area and sales floor
Maintain correct change for all registers
Ensure correct pricing is entered into the POS system
Ensure all customers are greeted and get assistance as needed
Ensure all registers balance at the end of each shift
Handle customer issues as they arise
Complete all types of sales transactions
Complete and input markdowns - percent and price override
Recognize counterfeit currency
Handle and control voids, returns, cash and credit card transactions, store credits, and special orders
Place sold tickets on merchandise for pick up - same day and 48-hour holds
Perform other duties as assigned
Qualifications
Required Skills/Abilities
Ability to work a flexible schedule which includes opening/closing store, weekends, and holidays
Excellent customerservice skills
Ability to:
Train staff on POS procedures
Maintain correct change for all registers
Follow instructions and give directions
Handle difficult customer situations
Work flexible hours and/or shifts
Communicate effectively with all levels of individuals, both internally and externally
Read, write, and communicate in English
Computer skills preferred
Inventory control knowledge preferred
Supervisory skills preferred
Bilingual in Spanish preferred
Education and Experience
Previous Sales experience
Previous POS experience
Previous cash handling experience
Experience working in retail preferred
Working Conditions/Physical Requirements
This position is on-site at a Revivals Store
Ability to lift 50 pounds
Operates in a store setting and requires constant times of sitting, standing, walking, and repetitive motion and talking
Customer service supervisor job in Palm Desert, CA
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview
Our Guest Experience team is essential in creating a safe and memorable experience for all guests at Acrisure Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our guests at all arena events, including Coachella Valley Firebirds hockey games, major music/entertainment events and miscellaneous special events. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment/sports environment.
The Arena is seeking part-time Guest Experience Supervisors who will report to the Guest Experience Manager. The team of Supervisors will directly oversee the part-time Ushers during events and assist in upholding Guest Experience standards, resolve various guest situations, and ensure a safe and efficient operation at Acrisure Arena. This position is responsible for working closely with Event and Operations partners to ensure successful events, including Hockey games, family shows, and concerts. This position will oversee the staff at the Guest Services/Concierge desk, Ticket Takers, Entry and Access points, and all other Ushers throughout the arena. Supervisor must be confident in handling escalated complaints as well as making decisions with minimal Manager interference.
This job will pay an hourly rate of $22.00.
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.
This position will remain open until March 6, 2026.
Responsibilities
Supervise, motivate, lead, and work alongside guest experience team members while demonstrating empathy and respect.
Oversee part time staff ensuring the team is consistently demonstrating excellent guest service and creating positive, memorable guest interactions.
Respond to and/or escalate guest complaints, concerns, and compliments.
Effectively communicate work assignments to others.
Promote a safe and efficient work environment.
Be available for 65% of events and operations support, as needed throughout the year.
Embrace a culture of diversity and inclusion where guests and team members feel welcomed, valued, and heard.
Lead with an emphasis on safety for employees, teams, and guests.
Work extended and/or irregular hours including nights, weekends and holidays, as needed.
Perform strenuous physical duties at times, including lifting, carrying, moving, walking extensively throughout the building, working from various heights, and around moderate-to-loud noises.
Other duties assigned including but not limited to assisting other departments as needed.
Qualifications
High School diploma + 2-3 years of guest service experience, preferred
Experience supervising staff to work together and accomplish goals
Ability to give clear instructions and communicate effectively with others in both verbal and written form.
Must be self-motivated and work under little supervision.
Be confident in decision making.
Excellent guest service, teamwork, safety record, and work ethic.
Ability to maintain a positive attitude and remain calm during various situations including medical emergencies, suspicious activity, and irate guests.
Bi-Lingual a plus, nut not a requirement.
Working Conditions:
Must be able to work long hours and a flexible schedule inclusive of weekends, nights and holidays required
Must be able to work different types of events such as hockey and concerts without limitations.
Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
$22 hourly Auto-Apply 30d ago
Reservationist Specialist
The Parker Palm Springs 4.4
Customer service supervisor job in Palm Springs, CA
The Reservation Specialist is responsible for handling incoming phone reservation requests, processing email reservation requests and supporting the reservation needs for groups.
Runs all reservations entered for prior day; audits for accuracy; merges when necessary
Runs cancellation report for day prior; executes tasks as outlined on checklist
Check each reservation for accuracy (make changes, merge profiles, check rates, make appropriate VIP notes if necessary).
Check all OTA reservations for Monday- Sunday of following week to ensure accuracy of direct billing.
Input of all in house reservations.
Input of group codes for new groups.
Check all reservations arriving from date to 3 days out.
Filing and discarding of files as needed.
Answers reservation calls, faxes, e-mails, checks availability, rates and book reservations.
Handle all calls coming in from CRS.
Check webmail, Accountsupport.com daily for messages from CRS. (Correct and solve problems accordingly)
Processes group reservation requirements per contract; executes tasks outlined on checklist
Ensure all package reservations are noted with appropriate comments, includes proper set-up of coupons, and sets up routing
Sends confirmations daily for all reservations processed
Attends weekly Resume meeting
Hourly Rate is $20.00 per hour.
$20 hourly Auto-Apply 10d ago
Guest Services Manager
Jrnl Two Bunch Palms LLC
Customer service supervisor job in Desert Hot Springs, CA
OUR CULTURE
At Two Bunch Palms, we foster a creative, entrepreneurial and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a workplace Culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers within the company. Our associates are proud to work here!
PRINCIPAL OUTCOMES
To provide an exceptional guest experience
Maintain the company image and vision statement
Participate in ongoing training and encourage the personal development of all associates
Empower staff to always make sound decisions
Responsibilities
Oversee the daily operations of guest services and spa facilities, ensuring exceptional customer experiences and smooth operation flow.
Job Summary:
This role is responsible for managing the guest services team and spa operations to deliver high-quality service, ensuring guest satisfaction and operational efficiency. This role involves supervising staff, coordinating spa services, handling guest inquiries, and maintaining a welcoming and professional environment. The Manager ensures compliance with health, safety, and organizational standards while fostering a positive team culture.
QUALIFICATIONS
High school diploma or equivalent; a degree or certification in hospitality, business, or spa management is preferred.
4+ years of experience in guest services, hospitality, or spa operations, with at least one year in a Management role.
Strong leadership, communication, and interpersonal skills.
Experience & Proficiency using Opera, Book4time, and other computer cloud-based systems.
Ability to:
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Be a clear thinker, remain calm and resolve problems using good judgement.
Follow directions thoroughly.
Understand guest's service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.
Ascertain departmental training needs and provide such training.
Direct performance of staff and follow up with corrections when needed.
Input and access information in the property management system/computers/point of sales system
Strong problem-solving skills with the ability to troubleshoot and resolve errors, folio discrepancies, and other operational issues as they arise.
Ability to work flexible hours, including weekends and holidays.
ESSENTIAL JOB FUNCTIONS:
-Guest Experience:
Greet and assist guests, addressing inquiries, concerns, and special requests promptly and professionally.
Ensure a seamless guest experience from booking to post-service follow-up.
Monitor guest feedback and implement improvements to enhance satisfaction.
- Operations:
Work closely with the DOR and other GSM to ensure all areas of Rooms and Spa are supported.
Oversee daily spa operations, including appointment scheduling, inventory management, and facility maintenance.
Support Guest services staff with front office tasks.
Ensure cleanliness, safety, and compliance with health and sanitation regulations.
Coordinate with vendors for supplies and equipment maintenance.
- Team Supervision:
Train, schedule, and supervise guest services and spa staff, including guest service agents, therapists, and attendants.
Conduct performance evaluations, provide feedback, and foster professional development.
Ensure staff adhere to service standards, policies, and procedures.
Conduct pre-shift meetings with staff and review all information pertinent to the day's business.
-Administrative Duties:
Manage bookings, cancellations, and payment processing using spa management software.
Prepare reports on revenue, guest satisfaction, and operational performance.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
Assist in budgeting and cost control for spa services and supplies.
Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
-Sales and Marketing:
Promote spa services, packages, and products to drive revenue.
Upsell services and products to enhance guest experience and sales targets.
Collaborate with resort leadership to develop promotions and loyalty programs.
Constantly monitor staff performance in all phases of service and job functions.; rectify any deficiencies with respective personnel to include Supervisors, Guest services, Spa and Security Staff.
Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor communication logs and ensure that guest requests are followed up within a reasonable time ensuring guest follow-up at all times.
Monitor guest mail and ensure that it is processed according to procedures.
Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Assist staff with their job functions to ensure optimum service to guests.
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Guest Services procedures.
Assist staff with expediting payments.
Ensure Spa staffing levels are on par with the right amount of business.
Ensure that all VIPs are pre-registered according to standards. Monitor VIP arrivals; greet and escort them to their room.
Work closely with Director of Rooms to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.
Print credit check report and review status of each account. Follow up on accounts beyond approved credit limits.
Coordinate delivery time of amenities with Room Service, ensuring timely delivery.
Review requests for late check-outs and approve according to occupancy. Communicate this information to Housekeeping.
Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory.
Complete area check nightly.
Ensure all closing duties for staff are completed before staff sign out.
Provide feedback to staff on their performance.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Complete all paperwork and closing duties.
Perks:
Vacation Pay
Sick Pay
Dental Benefits
Life Insurance
Paid Holiday (6)
Vision Benefits
Paid Health Insurance Benefits (HMO Premium Employee Portion)
JRNL Two Bunch Palms is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.
$43k-61k yearly est. Auto-Apply 8d ago
Guest Services Manager
JRNL Two Bunch Palms LLC
Customer service supervisor job in Desert Hot Springs, CA
Job Description
OUR CULTURE
At Two Bunch Palms, we foster a creative, entrepreneurial and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a workplace Culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers within the company. Our associates are proud to work here!
PRINCIPAL OUTCOMES
To provide an exceptional guest experience
Maintain the company image and vision statement
Participate in ongoing training and encourage the personal development of all associates
Empower staff to always make sound decisions
Responsibilities
Oversee the daily operations of guest services and spa facilities, ensuring exceptional customer experiences and smooth operation flow.
Job Summary:
This role is responsible for managing the guest services team and spa operations to deliver high-quality service, ensuring guest satisfaction and operational efficiency. This role involves supervising staff, coordinating spa services, handling guest inquiries, and maintaining a welcoming and professional environment. The Manager ensures compliance with health, safety, and organizational standards while fostering a positive team culture.
QUALIFICATIONS
High school diploma or equivalent; a degree or certification in hospitality, business, or spa management is preferred.
4+ years of experience in guest services, hospitality, or spa operations, with at least one year in a Management role.
Strong leadership, communication, and interpersonal skills.
Experience & Proficiency using Opera, Book4time, and other computer cloud-based systems.
Ability to:
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Be a clear thinker, remain calm and resolve problems using good judgement.
Follow directions thoroughly.
Understand guest's service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.
Ascertain departmental training needs and provide such training.
Direct performance of staff and follow up with corrections when needed.
Input and access information in the property management system/computers/point of sales system
Strong problem-solving skills with the ability to troubleshoot and resolve errors, folio discrepancies, and other operational issues as they arise.
Ability to work flexible hours, including weekends and holidays.
ESSENTIAL JOB FUNCTIONS:
-Guest Experience:
Greet and assist guests, addressing inquiries, concerns, and special requests promptly and professionally.
Ensure a seamless guest experience from booking to post-service follow-up.
Monitor guest feedback and implement improvements to enhance satisfaction.
- Operations:
Work closely with the DOR and other GSM to ensure all areas of Rooms and Spa are supported.
Oversee daily spa operations, including appointment scheduling, inventory management, and facility maintenance.
Support Guest services staff with front office tasks.
Ensure cleanliness, safety, and compliance with health and sanitation regulations.
Coordinate with vendors for supplies and equipment maintenance.
- Team Supervision:
Train, schedule, and supervise guest services and spa staff, including guest service agents, therapists, and attendants.
Conduct performance evaluations, provide feedback, and foster professional development.
Ensure staff adhere to service standards, policies, and procedures.
Conduct pre-shift meetings with staff and review all information pertinent to the day's business.
-Administrative Duties:
Manage bookings, cancellations, and payment processing using spa management software.
Prepare reports on revenue, guest satisfaction, and operational performance.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
Assist in budgeting and cost control for spa services and supplies.
Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
-Sales and Marketing:
Promote spa services, packages, and products to drive revenue.
Upsell services and products to enhance guest experience and sales targets.
Collaborate with resort leadership to develop promotions and loyalty programs.
Constantly monitor staff performance in all phases of service and job functions.; rectify any deficiencies with respective personnel to include Supervisors, Guest services, Spa and Security Staff.
Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor communication logs and ensure that guest requests are followed up within a reasonable time ensuring guest follow-up at all times.
Monitor guest mail and ensure that it is processed according to procedures.
Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Assist staff with their job functions to ensure optimum service to guests.
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Guest Services procedures.
Assist staff with expediting payments.
Ensure Spa staffing levels are on par with the right amount of business.
Ensure that all VIPs are pre-registered according to standards. Monitor VIP arrivals; greet and escort them to their room.
Work closely with Director of Rooms to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.
Print credit check report and review status of each account. Follow up on accounts beyond approved credit limits.
Coordinate delivery time of amenities with Room Service, ensuring timely delivery.
Review requests for late check-outs and approve according to occupancy. Communicate this information to Housekeeping.
Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory.
Complete area check nightly.
Ensure all closing duties for staff are completed before staff sign out.
Provide feedback to staff on their performance.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Complete all paperwork and closing duties.
Perks:
Vacation Pay
Sick Pay
Dental Benefits
Life Insurance
Paid Holiday (6)
Vision Benefits
Paid Health Insurance Benefits (HMO Premium Employee Portion)
JRNL Two Bunch Palms is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.
$43k-61k yearly est. 9d ago
Service advisor
Toyota of Hemet 4.3
Customer service supervisor job in Hemet, CA
Job DescriptionDescription:
As a Toyota Service Advisor, your role involves being the primary point of contact for all automotive service and repair matters. Here are the key responsibilities:
Customer Interaction:
Greet customers and assess their service needs.
Listen carefully to customer problems and concerns.
Set and manage expectations regarding service delivery.
Service Coordination:
Arrange appropriate service and repairs based on customer requests.
Estimate costs and completion time for repairs.
Verify insurance information.
Conduct inspections and test drives.
Additional Services:
Recommend additional services based on customer needs.
Provide detailed explanations of necessary repairs and cost estimates.
Obtain approval from customers for additional work.
Customer Satisfaction:
Ensure prompt, courteous, and effective service.
Communicate with customers about the status of their vehicle repairs.
Requirements:
To become a Toyota Service Advisor, you'll need a combination of qualifications and skills. Here's what you should aim for:
Education and Certification:
A high school diploma or GED is typically required.
Vocational training in automotive technology or an associate degree with a focus on service operations.
ASE certification preferred
Minimum 1 year service advisor experience
Mechanical Knowledge:
Develop a thorough understanding of auto repair and maintenance.
Familiarity with Toyota systems and process
CustomerService Skills:
Strong communication skills are essential.
Be client-oriented, organized, and attentive to detail.
Prioritize customer satisfaction and effective service delivery.
Sales and Computer Proficiency:
Basic computer skills are necessary for managing service records and communicating with customers.
$31k-41k yearly est. 28d ago
Team Lead
Planet Fitness-PF Baseline Fitness
Customer service supervisor job in Coachella, CA
Job DescriptionBenefits:
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Job Title: Team Lead Reports to: Club Manager Status: Full Time/Supervisor/Non-Exempt
Job Summary
Responsible for assisting in the oversight of gym operations to ensure positive member experience.
Essential Duties and Responsibilities
Assist in training and developing staff.
Assist in member service oversight making sure all staff provide great customer experience.
Very involved in front desk related tasks:
Answering phone calls in a polite and friendly manner to assist with questions or concerns.
Taking info calls.
Assist in member check-ins, sign-ups, cancellations, and updating member account information.
Great/meet potential members and provide gym tour.
Assist to facilitate member service issues and questions.
Assist with team member management and provide backup support to Club Manager as needed.
Ensuring adherence to all company policies and procedures.
Help create and maintain a positive image for the club.
Assist overseeing cleanliness and appearance of gym.
Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
Assist in ordering supplies, keeping inventory and tracking reports as needed.
Essential Behavior Requirements
CustomerService: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.
Minimum Qualifications
Honesty and good work ethic
Strong customerservice skills
Strong communication, organizational and leadership skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
$53k-112k yearly est. 17d ago
Lead Supervisor I
Tapestry, Inc. 4.7
Customer service supervisor job in Cabazon, CA
The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to directly impact all aspects of our Company's business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.
Req ID: 93962
$40k-64k yearly est. 4d ago
Guest Services Manager
Jrnl Two Bunch Palms LLC
Customer service supervisor job in Desert Hot Springs, CA
OUR CULTURE
At Two Bunch Palms, we foster a creative, entrepreneurial and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a workplace Culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers within the company. Our associates are proud to work here!
PRINCIPAL OUTCOMES
To provide an exceptional guest experience
Maintain the company image and vision statement
Participate in ongoing training and encourage the personal development of all associates
Empower staff to always make sound decisions
Responsibilities
Oversee the daily operations of guest services and spa facilities, ensuring exceptional customer experiences and smooth operation flow.
Job Summary:
This role is responsible for managing the guest services team and spa operations to deliver high-quality service, ensuring guest satisfaction and operational efficiency. This role involves supervising staff, coordinating spa services, handling guest inquiries, and maintaining a welcoming and professional environment. The Manager ensures compliance with health, safety, and organizational standards while fostering a positive team culture.
QUALIFICATIONS
High school diploma or equivalent; a degree or certification in hospitality, business, or spa management is preferred.
4+ years of experience in guest services, hospitality, or spa operations, with at least one year in a Management role.
Strong leadership, communication, and interpersonal skills.
Experience & Proficiency using Opera, Book4time, and other computer cloud-based systems.
Ability to:
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Be a clear thinker, remain calm and resolve problems using good judgement.
Follow directions thoroughly.
Understand guest's service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.
Ascertain departmental training needs and provide such training.
Direct performance of staff and follow up with corrections when needed.
Input and access information in the property management system/computers/point of sales system
Strong problem-solving skills with the ability to troubleshoot and resolve errors, folio discrepancies, and other operational issues as they arise.
Ability to work flexible hours, including weekends and holidays.
ESSENTIAL JOB FUNCTIONS:
-Guest Experience:
Greet and assist guests, addressing inquiries, concerns, and special requests promptly and professionally.
Ensure a seamless guest experience from booking to post-service follow-up.
Monitor guest feedback and implement improvements to enhance satisfaction.
- Operations:
Work closely with the DOR and other GSM to ensure all areas of Rooms and Spa are supported.
Oversee daily spa operations, including appointment scheduling, inventory management, and facility maintenance.
Support Guest services staff with front office tasks.
Ensure cleanliness, safety, and compliance with health and sanitation regulations.
Coordinate with vendors for supplies and equipment maintenance.
- Team Supervision:
Train, schedule, and supervise guest services and spa staff, including guest service agents, therapists, and attendants.
Conduct performance evaluations, provide feedback, and foster professional development.
Ensure staff adhere to service standards, policies, and procedures.
Conduct pre-shift meetings with staff and review all information pertinent to the day's business.
-Administrative Duties:
Manage bookings, cancellations, and payment processing using spa management software.
Prepare reports on revenue, guest satisfaction, and operational performance.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
Assist in budgeting and cost control for spa services and supplies.
Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
-Sales and Marketing:
Promote spa services, packages, and products to drive revenue.
Upsell services and products to enhance guest experience and sales targets.
Collaborate with resort leadership to develop promotions and loyalty programs.
Constantly monitor staff performance in all phases of service and job functions.; rectify any deficiencies with respective personnel to include Supervisors, Guest services, Spa and Security Staff.
Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor communication logs and ensure that guest requests are followed up within a reasonable time ensuring guest follow-up at all times.
Monitor guest mail and ensure that it is processed according to procedures.
Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Assist staff with their job functions to ensure optimum service to guests.
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Guest Services procedures.
Assist staff with expediting payments.
Ensure Spa staffing levels are on par with the right amount of business.
Ensure that all VIPs are pre-registered according to standards. Monitor VIP arrivals; greet and escort them to their room.
Work closely with Director of Rooms to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.
Print credit check report and review status of each account. Follow up on accounts beyond approved credit limits.
Coordinate delivery time of amenities with Room Service, ensuring timely delivery.
Review requests for late check-outs and approve according to occupancy. Communicate this information to Housekeeping.
Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory.
Complete area check nightly.
Ensure all closing duties for staff are completed before staff sign out.
Provide feedback to staff on their performance.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Complete all paperwork and closing duties.
Perks:
Vacation Pay
Sick Pay
Dental Benefits
Life Insurance
Paid Holiday (6)
Vision Benefits
Paid Health Insurance Benefits (HMO Premium Employee Portion)
JRNL Two Bunch Palms is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.
How much does a customer service supervisor earn in Indio, CA?
The average customer service supervisor in Indio, CA earns between $30,000 and $59,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Indio, CA
$42,000
What are the biggest employers of Customer Service Supervisors in Indio, CA?
The biggest employers of Customer Service Supervisors in Indio, CA are: