Customer Service Supervisor Jobs in Iowa City, IA

Who are we? Fulcrum Digital is a leading IT services and business platform company. We partner with global companies from diverse industries, including banking and financial services, insurance, higher education, food services, retail, manufacturing, and eCommerce. With expertise in digital transformation, machine learning, and emerging technologies, we offer a consulting-led, integrated suite of enterprise-grade software products, services, and solutions. The Role: Contract to Hire (6 month contract) Location: Remote from Cedar Rapids or Davenport, IA We are seeking a Customer Service Representative (CSR) to support one of our key Insurance clients. In this role, you will be responsible for handling customer inquiries via phone and email, participating in team meetings to enhance communication strategies, and maintaining in-depth knowledge of company products and services to provide the best possible customer support. Key Responsibilities: Manage a high volume of inbound and outbound calls efficiently and professionally. Follow established call center scripts while handling diverse customer inquiries. Identify customer needs, clarify information, research issues, and provide effective solutions. Maintain accurate and detailed records of all customer interactions in the call center database. Gather and verify client information during calls. Determine customer eligibility by comparing provided information against established requirements. Inform clients about procedures, answer questions, and provide necessary information. Escalate complex queries to managers or other relevant teams when needed. Requirements: Excellent communication skills, including professional email and phone etiquette. 1-2 years of experience working in a call center setting. Proficiency in MS Office (Word, Excel, PowerPoint) and experience with calendar management. Experience handling customer queries and providing resolutions in real-time (not limited to insurance). Ability to interact with C-level executives and other senior professionals. This role offers an exciting opportunity to work with a leading insurance client, enhance customer engagement, and develop problem-solving skills in a fast-paced environment.

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). JOB DUTIES: • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • May handle customer returns. • May support specific customer(s). • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. • Performs other duties as assigned. • Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires. EDUCATION & EXPERIENCE: Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES: • Excellent communication skills including written, verbal, and listening. • Ability to multi-task and time management skills required. • Strong computer skills. • Strong negotiation skills. • Basic product knowledge. • Reliability, organization, and attention to detail required. COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Human Services Lead **$1000 Sign-On Bonus**- Iowa Do you have experience providing direct care services to individuals with disabilities and are looking to take the next step in your career? To The Rescue is currently seeking qualified individuals to manage all aspects related to the ongoing implementation of the Human Service Program as our Human Service Lead. Why You Want to Work for TTR! Paid training PTO Paid CPR training Referral bonus 401K eligibility after 6 months of employment Flexible unpaid time off Educational assistance Medical, vision and dental for all FT staff Flex Spending account Voluntary benefits (short-term disability, accident insurance and cancer insurance) As a Housing Lead you are working alongside staff members to support and assist the members, completing documentation accurately and timely, participating in on-call rotation, and filling in direct care hours as needed to ensure coverage. You will also provide weekly progress updates on each member, help develop goals for members, create monthly staffing schedules, review payroll for accuracy, and participate in a variety of other tasks and duties as assigned. IND-IA #INDHP Location: Cedar Rapids, IA - Marion, IA - Hiawatha, IA To The Rescue is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, status as a qualified individual with a disability, or status as a protected veteran.

The individual selected for this role will be expected to work at Store #3280, located at: 1385 Jordan Street, North Liberty, IA 52317. This is a Part-Time job. Starting Pay: $16.26/hr or based on experience. This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Responsibilities Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Qualifications Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have a valid, unrestricted Driver's License Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish

The **Part Time Customer Service Associate** provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff. **Wages: $15.25/hr.** **Qualifications:** 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills **Apply** today and shift your **career** into drive for **tomorrow!** **Benefits and Perks:** Not only do you get to be part of an organization where you **Drive** your **Potential** , **Power** your **Passion!!** Below are a few perks and discounts: + Up to 40% off the base rate of any standard Hertz rental + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Job Details BHFO - Cedar Rapids, IA Full Time High School Diploma $18.00 None Weekdays 7:30am - 4:00pm Customer ServiceDescription BHFO is one of the largest and most trusted online outlets for men, women, and kid's designer clothing, shoes, and accessories. We sell on multiple marketplaces including BHFO.com, Amazon, ebay and many more. BHFO also live streams on the live auction Whatnot app. We operate our business holding to our Core Values of Integrity, Passion, Commitment, Team Spirit, and Embracing Change. We are proud that BHFO was recently named Small Business of the Week by Senator Joni Ernst, and we are excited to have been recently recognized by Newsweek in their America's Best Online Shops in 2024! BHFO is looking for a Customer Service Associate due to a retirement. If you share our values, have strong customer service skills, and can type at least 40 wpm, we hope you apply! BHFO offers: Employee discount on BHFO.com - on top of already discounted merchandise! Starting pay of $18/hour Set work schedule: Mon - Fri, 7:30 a.m. to 4:00 p.m., including a 30-min unpaid meal break and 2 paid 15-min rest breaks Career growth opportunities Paid Time Off (PTO) that accrues from day one Ability to flex your work schedule to avoid using PTO for absence needs Full benefits package including health, dental, vision, life insurance (self, spouse, children), and short-term disability 401(k) with generous company match Paid holidays after 90 days of employment Casual and friendly work environment Positive family- and team-oriented culture Employee of the Month Program Monthly Perfect Attendance bonus Paid parental leave Qualifications Essential job responsibilities include: Promptly researches and answers customer questions and resolves concerns by providing 5-Star/outstanding customer service. Respectfully and professionally handles difficult situations. Communicates policies to customers and obtains approval to process returns Researches products and communicates need for corrections or updates to product listings, as needed, and completes changes upon approval Escalates issues, as needed, to the Customer Service Team Lead Provides customer insight to the Customer Service Team Lead and the Marketing team to improve the BHFO brand, process, and image Reports to work as scheduled and works full scheduled hours to meet job expectations, and works overtime when required Periodically works in the Returns department Performs other responsibilities, as needed Job requirements include: High School Diploma or GED Previous call center or customer service experience strongly preferred Ability to use a computer, including programs such as Salesforce and Microsoft Office (Outlook, Word, Excel) Ability to type a minimum of 40 wpm Ability to use a telephone/headset Strong attention to detail, accuracy, and thoroughness Ability to make effective decisions and solve problems Strong and effective written and verbal communication skills, including spelling, grammar, and punctuation, utilizing the English language Ability to listen, understand, and empathize with customers, exhibiting positive and friendly interpersonal skills and professionalism, and effectively responds to difficult situations Self-motivated and goal oriented Professional work attitude consistent with BHFO's Core Values Ability to work professionally and respectfully with others while demonstrating positive interpersonal skills Ability to handle multiple priorities and determine order of importance demonstrating strong organizational and time management skills Ability to work under pressure and effectively handle stressful situations Above average attendance - Ability to report to work as scheduled and work full scheduled hours to meet job expectations, and work overtime when required Ability to sit, stand, walk, and perform job at least 8 hours/day (plus additional hours when overtime may be required) Fine motor skills and dexterity, including grasping, holding, pinching, touching, and reaching Ability to lift, push/pull, and carry up to 25 lbs. various distances throughout the work shift occasionally Ability to bend, stoop, twist, stretch, and reach above, below, and across shoulder level occasionally Vision ability - close vision, ability to discern colors, depth perception, and adjust focus Ability to work in a temperature-controlled office and warehouse environment with a moderate level of noise Willing to train and work in other departments, which develops you for other BHFO job opportunities and career growth! Like many small businesses, BHFO started in the basement of its owners in 2003 and has grown to employ more than 100 people in SW Cedar Rapids, IA. Our passion is to serve and help others, so starting this business enabled us to offer great opportunities for people in our community along with offering our customers, worldwide, a place to shop with great value and customer service. We have a passion for our purpose and our people. We look forward to receiving your application! Interested individuals can apply by completing an application and uploading their resume at ************************** EEO/AA M/F/Vet/Disability Proud to support NCRC Certification.

The Part Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff. Wages: $15.25/hr. Qualifications: 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills Apply today and shift your career into drive for tomorrow! Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: Up to 40% off the base rate of any standard Hertz rental Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

Central Sterilizing Services is seeking a full-time Supervisor. This position provides a specialized level of technical service relative to the processing of instruments for the Main OR and UIHC clinics. This includes responsibility for staff education, equipment maintenance, and supplies. The supervisor collaborates with clinical and non-clinical staff in order to insure safe and effective patient care as it relates to sterile processing. This position provides staff monitoring, guidance, coaching, and counseling to assure the best in patient outcomes are achieved. The schedule for this position will be Monday-Friday, 3:00 p.m. to 11:30 p.m. This position will primarily be located in Integrated Services Center in Coralville but will need to be available to flex to the university campus in Iowa City. Responsibilities: Provide Specialty Clinical/Technical Service Provide specialized level of clinical/technical expertise in the reprocessing of instruments - including cleaning, inspecting, disinfecting, and sterilizing. Identify training gaps and proactively assess educational needs. Maintain and update equipment and supplies used in instrument reprocessing. Performs all duties performed by the Central Service technicians as needed. Provide Education Provide health education and feedback to individual staff members relative to department operations. Monitor the effectiveness of training methods to a variety of audiences such as technicians, clinicians, and administrators. Collaborate/Communicate with Health Care Team Collaborate with others on the health care team related to clinical/technical specification to assure a common goal of safe and effective delivery of care. Communication to a variety of audiences through data. Compliance with Internal Policies and External Regulations for Safe and Effective Care Delivery and Health Profession Education Knowledge and compliance to regulations and standards such as OSHA, EPA, FDA, DOT, AAMI, AORN, etc. Knowledge and compliance to accreditation agencies such as The Joint Commission. Identify and communicate variances and create action plans to address them. Assists to ensure staff are compliant with policies, procedures, and regulations. Human Resources Management Supervises technical activities of technician staff in UIHC Central Sterilizing Services. Participates in the hiring of staff and students, including candidate evaluation, interviewing, and onboarding. Assign work and monitor workflow to promote depth of competency and prevention of repetitive injury. Guide, coach and develop staff through performance management (evaluative feedback counseling) to assure outcomes are achieved. Supports management during HR procedures and communicate any issues to HR and CSS leadership. Pay Level: 4A Professional and Scientific Pay Structures | University Human Resources - The University of Iowa (uiowa.edu) Required Qualifications: Bachelor's degree in business administration, management, nursing, or related field: or an equivalent combination of education and experience in Central Sterilizing Proficient in computer software applications such as Word, Outlook, and Excel Excellent written and verbal communication skills A minimum of 2 years related quality or technical experience Previous supervisory experience Must Possess (or obtain within one year of hire) and maintain certification through a nationally recognized central sterilizing service training program such as IAHSCMM (International Association of Healthcare Central Service Materiel Management) or CBSPD (The Certification Board for Sterile Processing and Distribution) Desired Qualifications: Familiarity with UIHC supervisory functions such as ELMS and performance reviews Experience managing in a union environment Experience in a medical field that includes a sterile processing component Position and Application details: In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission: Resume Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization. Please contact ************************ with any questions. Additional Information Compensation Contact Information

Seeking a Full time Assistant Customer Service Manager. Must have open availability. Experience preferred.

100% Remote!! Please Note: We are currently only hiring U.S. residents who are legally authorized to work in the United States with a social security # (US Only). We are not hiring in New York and Massachusetts. ______________________________________________________________________________ Join Our Legacy of Helping Middle-Income Families At AO Globe Life, we specialize in providing supplemental benefits to middle-income families, helping them achieve peace in their financial futures. With a strong portfolio of leads and a proven strategy, we focus on private benefits for members of unions, credit unions, associations, and veteran service organizations. We're expanding our team and looking for dynamic individuals ready to make a difference. About Us Globe Life: Established in 1982, AO is the largest distribution system of Globe Life, providing ongoing training and support for Associates across North America with over 1,800 licensed affiliates in 60 territories. American Income Life: A principal subsidiary of Globe Life, AIL is one of the nation's largest providers of supplemental life insurance tailored for credit unions, labor unions, associations, and veteran service organizations. Role Overview As a Virtual Benefits Representative, you will drive revenue growth by connecting with potential clients, understanding their needs, and offering tailored solutions. This role is ideal for self-motivated individuals who thrive in a fast-paced environment and want to contribute to a team focused on success and professional development. Key Responsibilities Client Engagement: Connect with warm leads to identify and assess client needs. Product Presentation: Present products and services via phone, email, and virtual meetings. Relationship Building: Develop and maintain strong client relationships for ongoing business. Sales Targets: Achieve or exceed monthly sales targets and contribute to overall team success. Collaboration: Work with the team and management to refine sales strategies. Industry Knowledge: Stay updated on products, services, and industry trends. Qualifications Communication Skills: Excellent interpersonal and communication abilities. Independence: Ability to work autonomously and manage time effectively. Tech-Savvy: Basic computer skills for using online systems. Motivated: Self-driven with a results-oriented approach. What We Offer Virtual Work: Flexibility to work from anywhere. Comprehensive Training: Robust training provided to set you up for success. Positive Environment: Join a fun, energetic team culture. Career Growth: Opportunities for rapid advancement within the company. Weekly Pay: Enjoy weekly compensation and performance bonuses. Medical Reimbursement: Eligible for reimbursement after 90 days. Residual Income: Build lasting income through renewals. Incentive Trips: Qualify for all-expense-paid trips around the world. How to Apply If you're ready to elevate your sales career, we want to hear from you! Please submit your resume and a brief cover letter explaining why you're a great fit for this role. Apply now and join a company that values your success as much as you do!

When you work at Cottage Grove Place, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life! Cottage Grove Place is recruiting for a hospitality focused Dining Services Supervisor to join our team! The Dining Services Supervisor works to ensure the smooth and efficient operation of the Health Center, Memory Care, and Skilled unit kitchens for the ultimate health, comfort, and benefit of residents. Responsible for maintaining a superior level of quality service and cleanliness. This person is a key member of upholding the Community's mission, philosophy, values and the Company's vision, principles, and Hospitality Promises. Here are a few of the daily responsibilities: * Responsible for running the day-to-day operations of the kitchen and lower-level dining rooms. * Develop and maintain a comprehensive, professional, and upscale culinary services program to create and maintain a positive experience for all customers. * Supervise the kitchen staff. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and hiring; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees. * Aides Dietitian in palatability of menu and recipes. Responsible for assessing the quality of standardized recipes and working with the Dietitian to improve, while still maintaining the nutritional content. * Responsible for overseeing the inventory. Must order inventory, as well as make sure that the proper levels of inventory are maintained and stocked to make sure ingredients are available for food preparation. * Responsible for stock list budget report and variance report. Here are a few of the qualifications we need you to have: * Associate or bachelor's degree (in culinary arts program preferred) * Successful completion of recognized food safety course * Minimum of three years' experience in administration and management of food service systems * Senior living community experience preferred. Salary Ranges: $45,000-$55,000 Annually. Hospitality Promises: * We greet you warmly, by name and with a smile. * We treat everyone with courteous respect. * We anticipate your needs and act accordingly. * We listen and respond enthusiastically in a timely manner. * We hold ourselves and one another accountable. * We make you feel important. * We embrace and value our differences. * We ask, "Is there anything else I can do for you?" * We maintain a high level of professionalism, both in conduct and appearance, at all times. * We pay attention to the details. Benefits: Full-Time offerings includes Medical, Dental, Vision, Life, STD, LTD, Medical and Dependent Flexible Spending Accounts, 403(b) Retirement, Holiday Pay, Vacation Time, Sick Time, Personal Time and Employee Assistance Program (EAP) and Mount Mercy Educational Partnership. Many roles in the community may require that we ask about your vaccination status. This could include MMR, chicken pox, hepatitis, flu and COVID-19 vaccine status. If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you! EEO Employer

When you work at Cottage Grove Place, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life! Cottage Grove Place is recruiting for a hospitality focused Dining Services Supervisor to join our team! The Dining Services Supervisor works to ensure the smooth and efficient operation of the Health Center, Memory Care, and Skilled unit kitchens for the ultimate health, comfort, and benefit of residents. Responsible for maintaining a superior level of quality service and cleanliness. This person is a key member of upholding the Community's mission, philosophy, values and the Company's vision, principles, and Hospitality Promises. Here are a few of the daily responsibilities: * Responsible for running the day-to-day operations of the kitchen and lower-level dining rooms. * Develop and maintain a comprehensive, professional, and upscale culinary services program to create and maintain a positive experience for all customers. * Supervise the kitchen staff. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and hiring; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees. * Aides Dietitian in palatability of menu and recipes. Responsible for assessing the quality of standardized recipes and working with the Dietitian to improve, while still maintaining the nutritional content. * Responsible for overseeing the inventory. Must order inventory, as well as make sure that the proper levels of inventory are maintained and stocked to make sure ingredients are available for food preparation. * Responsible for stock list budget report and variance report. Here are a few of the qualifications we need you to have: * Associate or bachelor's degree (in culinary arts program preferred) * Successful completion of recognized food safety course * Minimum of three years' experience in administration and management of food service systems * Senior living community experience preferred. Salary Ranges: $45,000-$55,000 Annually. Hospitality Promises: * We greet you warmly, by name and with a smile. * We treat everyone with courteous respect. * We anticipate your needs and act accordingly. * We listen and respond enthusiastically in a timely manner. * We hold ourselves and one another accountable. * We make you feel important. * We embrace and value our differences. * We ask, "Is there anything else I can do for you?" * We maintain a high level of professionalism, both in conduct and appearance, at all times. * We pay attention to the details. Benefits: Full-Time offerings includes Medical, Dental, Vision, Life, STD, LTD, Medical and Dependent Flexible Spending Accounts, 403(b) Retirement, Holiday Pay, Vacation Time, Sick Time, Personal Time and Employee Assistance Program (EAP) and Mount Mercy Educational Partnership. Many roles in the community may require that we ask about your vaccination status. This could include MMR, chicken pox, hepatitis, flu and COVID-19 vaccine status. If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you! EEO Employer

When you work at Cottage Grove Place, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life! Cottage Grove Place is recruiting for a hospitality focused Dining Services Supervisor to join our team! The Dining Services Supervisor works to ensure the smooth and efficient operation of the Health Center, Memory Care, and Skilled unit kitchens for the ultimate health, comfort, and benefit of residents. Responsible for maintaining a superior level of quality service and cleanliness. This person is a key member of upholding the Community's mission, philosophy, values and the Company's vision, principles, and Hospitality Promises. Here are a few of the daily responsibilities: Responsible for running the day-to-day operations of the kitchen and lower-level dining rooms. Develop and maintain a comprehensive, professional, and upscale culinary services program to create and maintain a positive experience for all customers. Supervise the kitchen staff. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and hiring; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees. Aides Dietitian in palatability of menu and recipes. Responsible for assessing the quality of standardized recipes and working with the Dietitian to improve, while still maintaining the nutritional content. Responsible for overseeing the inventory. Must order inventory, as well as make sure that the proper levels of inventory are maintained and stocked to make sure ingredients are available for food preparation. Responsible for stock list budget report and variance report. Here are a few of the qualifications we need you to have: Associate or bachelor's degree (in culinary arts program preferred) Successful completion of recognized food safety course Minimum of three years' experience in administration and management of food service systems Senior living community experience preferred. Salary Ranges: $45,000-$55,000 Annually. Hospitality Promises: We greet you warmly, by name and with a smile. We treat everyone with courteous respect. We anticipate your needs and act accordingly. We listen and respond enthusiastically in a timely manner. We hold ourselves and one another accountable. We make you feel important. We embrace and value our differences. We ask, “Is there anything else I can do for you?” We maintain a high level of professionalism, both in conduct and appearance, at all times. We pay attention to the details. Benefits: Full-Time offerings includes Medical, Dental, Vision, Life, STD, LTD, Medical and Dependent Flexible Spending Accounts, 403(b) Retirement, Holiday Pay, Vacation Time, Sick Time, Personal Time and Employee Assistance Program (EAP) and Mount Mercy Educational Partnership. Many roles in the community may require that we ask about your vaccination status. This could include MMR, chicken pox, hepatitis, flu and COVID-19 vaccine status. If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you! EEO Employer

TrueNorth uses our core values of Exceptionalism, Collaboration and Resourcefulness to enthusiastically serve our clients, colleagues and communities. Our ideal candidates are hungry, humble and smart! TrueNorth is seeking a Team Leader to join our Professional Team within the Risk Management Division in our Cedar Rapids office! The Team Leader is responsible for developing and implementing best-in-class client experience for Risk Management Accounts, as well as direct supervision of the Account Specialists. About TrueNorth Companies: Our clients face great risk and big opportunities. They seek leadership, integrity and real results. For twenty years, TrueNorth has met our clients' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities. Come join our amazing team! What TrueNorth Offers: TrueNorth offers a lineup of excellent benefits to all full-time employees, including: Annual Bonus Medical, Dental, Vision 401k with Company Contributions Responsible Time Off (RTO) 11 Paid Holidays Company-paid Life and Disability Coverage Paid Volunteer Time Off Donation Match Program Tuition Reimbursement Employee Assistance Program (EAP) Wellness Program with Financial Incentives/Discounts Hybrid Work Schedule Essential Job Functions: Provide leadership and direction for your team. Coach and coordinate the development of team members. Ensure the accuracy of the work of the employees under their direction and the quality of service provided to our clients Set, train and monitor quality and quantity standards for the team to include Professional Standard Review and data integrity Monitor processes/procedures for efficiency and quality, implement improvements for the team while being mindful of how they impact other teams, communicate and manage changes appropriately Continuously communicate with each team member, promoting and encouraging a positive team atmosphere Address team issues promptly, maintain a file of documentation for each employee, give appropriate feedback, counseling and conduct monthly 1:1 meetings Continuously seek to identify opportunities and solutions that allow for more effective and efficient delivery of world class client experience in relation to new services, coverages, technologies, etc. Receive, document and process all insured requests Round out accounts by recommending additional coverage as applicable. Conduct annual insurance reviews Answer client's questions related to their coverages or policy status Review, document and process all carrier requests. Measured by feedback from carriers. Maintain electronic files accurately and consistently to agency standards Meet new and renewal or project deadlines as set by leader Build and maintain strong, long-lasting relationships with clients, both internal and external Increase industry and job knowledge as measured by attendance at continuing education, attaining or updating designations, and participation in other agency training offerings Other duties as assigned, appropriate to the position Assist with Quality Assurance processes Assign and direct the workflow of team members, and coordinate with other functional areas inside and outside the department. Responsible for staffing processes, including but not limited to; hiring, documenting performance, conducting performance reviews and the merit review process. Prepare and review all reports with data integrity and accuracy Work with department leaders and analysts to understand business requirements Partner with divisional leadership to understand, implement and monitor key initiatives that will enhance the client experience and improve team productivity Identify business initiatives that can improve the client experience and promote operational excellence Ensure clients and teams are abreast of new product and service offerings, capabilities and tools as they become available Ensure talent is on-boarded and trained to meet the requirements and expectations of the role Motivate, inspire, support, develop, and lead direct reports, while addressing concerns and coaching them, when necessary Perform other duties as assigned Credentials: P&C Licensing is required Six years of commercials lines experience is required Experience leading Account Managers is preferred Customer service experience is required Prior supervisory experience is preferred Experience with and knowledge of insurance terms and documents preferred Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions High School diploma or GED required, two or four-year degree preferred Skills: A successful team leader excels in analytics, making data-driven decisions to guide the team. Their commitment ensures dedication to achieving goals, while confidentiality builds trust within the team. Conflict resolution skills are essential for maintaining harmony, and coordination ensures smooth operations. Delegation enhances efficiency, allowing tasks to be distributed effectively. Determination and flexibility help navigate challenges, maintaining focus and independence. Strong management and multi-tasking abilities are crucial for handling multiple projects simultaneously. Organization and planning ensure seamless execution of strategies. Positivity and problem-solving turn obstacles into opportunities, fostering a proactive approach. Professionalism and self-motivation drive continuous improvement, setting a standard for excellence. Time management ensures deadlines are met, and a strong work ethic inspires the team to achieve their best. Why TrueNorth? We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture. TrueNorth is honored to be recognized by the Corridor Business Journal as one of the Coolest Places to Work! Click here to view a video about TrueNorth's Core Values & what they mean to us. TrueNorth makes all employment-related decisions on the basis of qualifications, merit, and business need, and does not discriminate against any applicant on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws. Apply today!

The Front of House (FOH) Service Supervisor is a team leader and is primarily responsible for overseeing employees and guiding the tempo of service throughout operations at Barrel House. A Supervisor position monitors team members' participation to ensure everyone has proper training and provides additional training if needed. Their duties include relaying information between their team and upper management, guiding their team through daily work activities or projects and monitoring employee performance to ensure maximum productivity. Benefits & Perks: Health Insurance (Medical, Dental, & Vision) 401k Match Retirement Plan Employee Meal Discount Program Company Overview: At Barrel House, the foundation of any position is our We CARE Culture™. The Barrel House Team displays Commitment, Attentiveness, Respect, and Excellence in every decision they make; for both customers and fellow team members. Core Responsibilities: Managing the workflow of day-to-day operations for their employees by creating team objectives, assigning, and delegating tasks Communicates with the general manager regarding all issues that happen on a shift. Create and distribute reports to update the company on the team's progress. Responsible for quality leadership in the restaurant promoting positive employee morale. Leads by example. Motivate and encourage team members to recognize and embody the Barrel House We CARE Culture. Ensures Barrel House Steps of Service, service standards are being met. Determine the completion timeline and monitor progress to keep the project on track and on schedule. Develop a strategy that the team members can use to better reach goals. Responsible for training and implementing roll-out specials to all FOH team members. Manages FOH Service Staff and ensures checklist duties are complete. Ensures bar standards are being followed & supervises or coordinates activities of bartending staff engaged in cocktail preparation. Responsible for completing a liquor order and forwarding to the GM for review. Backs up all FOH personnel as needed, including running orders to the guest's table. Communicate clear instructions & delegates responsibilities to team members. Ensures menu items are prepared properly by monitoring and overseeing Expediting role (Expo). Delivers quality guest service and monitors the level of service throughout the restaurant. Assisting in the development of strategies that the team members can use to better reach goals. Assessing the work performance of their employees and identifying areas that need improvement Ensuring that business goals, deadlines and performance standards are met Training and onboarding new hires to make sure they understand their roles Setting goals for workers and making sure they comply with the company's plans and vision Recommend new employees to the human resources team based on an assessment of their performance Reporting performance records and evaluations to HR and senior management Adheres to Barrel House company standards, including personal hygiene and appearance. Adheres to health and safety standards when handling food. Qualifications: Efficiently operate a Point Of Sale (POS) system, including Kitchen Display System (KDS). Be able to work in a standing position for extended periods of time. Be able to reach, bend, stoop, and frequently lift up to 50 pounds. Must be able to reliably commute to on-site location. Must be authorized to work in the United States. Must be over the age of 18 years old. Compensation: $15.00 - $18.00 per hour We want people to become their best at Barrel House (BH), working with BH and being a part of BH. This includes teammates, guests, and our community. Our culture and atmosphere are at the core of how we do things. At Barrel House we focus on SUCCESS & VALUES within Barrel House Culture. If your values and actions align with the Barrel House We CARE Culture, your potential within our organization is nearly limitless! If you would like to be at your best and engage with us at a high level, this guide in its entirety may provide greater insight and value toward your growth within our organization. We recommend you read this so you know what to expect through your journey and experience with BH. The expectation is to learn how we communicate and make decisions, so that those working with us and alongside us will contribute, challenge, and grow toward the same goals. We CARE Culture C - Create a Positive Experience A - Attention to Guest Needs R - Respond Appropriately and Politely E - Exceed Guest Expectations

24818 Part Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee. Duties and Responsibility Primary responsibility is the safety and welfare of employees and customers. Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer. All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets. Work towards a complete understanding of managing all day to day operations. Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Store Number: 1045 1045 Rack Room Shoes Pay Range: Outlets & Marketplace Williamsburg 1991 O'Donnell Rd About Rack Room Shoes Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers. Williamsburg, Iowa US Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.

Central Sterilizing Services is seeking a full-time Supervisor. This position provides a specialized level of technical service relative to the processing of instruments for the Main OR and UIHC clinics. This includes responsibility for staff education, equipment maintenance, and supplies. The supervisor collaborates with clinical and non-clinical staff in order to insure safe and effective patient care as it relates to sterile processing. This position provides staff monitoring, guidance, coaching, and counseling to assure the best in patient outcomes are achieved. The schedule for this position will be Monday-Friday, 7:00 a.m. to 3:30 p.m. This position will primarily be located within the University Campus in Iowa City. Responsibilities: Provide Specialty Clinical/Technical Service Provide specialized level of clinical/technical expertise in the reprocessing of instruments - including cleaning, inspecting, disinfecting, and sterilizing. Identify training gaps and proactively assess educational needs. Maintain and update equipment and supplies used in instrument reprocessing. Performs all duties performed by the Central Service technicians as needed. Provide Education Provide health education and feedback to individual staff members relative to department operations. Monitor the effectiveness of training methods to a variety of audiences such as technicians, clinicians, and administrators. Collaborate/Communicate with Health Care Team Collaborate with others on the health care team related to clinical/technical specification to assure a common goal of safe and effective delivery of care. Communication to a variety of audiences through data. Compliance with Internal Policies and External Regulations for Safe and Effective Care Delivery and Health Profession Education Knowledge and compliance to regulations and standards such as OSHA, EPA, FDA, DOT, AAMI, AORN, etc. Knowledge and compliance to accreditation agencies such as The Joint Commission. Identify and communicate variances and create action plans to address them. Assists to ensure staff are compliant with policies, procedures, and regulations. Human Resources Management Supervises technical activities of technician staff in UIHC Central Sterilizing Services. Participates in the hiring of staff and students, including candidate evaluation, interviewing, and onboarding. Assign work and monitor workflow to promote depth of competency and prevention of repetitive injury. Guide, coach and develop staff through performance management (evaluative feedback counseling) to assure outcomes are achieved. Supports management during HR procedures and communicate any issues to HR and CSS leadership. Pay Level: 4A Professional and Scientific Pay Structures | University Human Resources - The University of Iowa (uiowa.edu) Required Qualifications: Bachelor's degree in business administration, management, nursing, or related field: or an equivalent combination of education and experience in Central Sterilizing Proficient in computer software applications such as Word, Outlook, and Excel Excellent written and verbal communication skills A minimum of 2 years related quality or technical experience Previous supervisory experience Must Possess (or obtain within one year of hire) and maintain certification through a nationally recognized central sterilizing service training program such as IAHSCMM (International Association of Healthcare Central Service Materiel Management) or CBSPD (The Certification Board for Sterile Processing and Distribution) Desired Qualifications: Familiarity with UIHC supervisory functions such as ELMS and performance reviews Experience managing in a union environment Experience in a medical field that includes a sterile processing component Position and Application details: In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission: Resume Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization. Please contact ************************ with any questions. Additional Information Compensation Contact Information

The Front of House (FOH) Service Supervisor is a team leader and is primarily responsible for overseeing employees and guiding the tempo of service throughout operations at Barrel House. A Supervisor position monitors team members' participation to ensure everyone has proper training and provides additional training if needed. Their duties include relaying information between their team and upper management, guiding their team through daily work activities or projects and monitoring employee performance to ensure maximum productivity. Company Overview: At Barrel House, the foundation of any position is our We CARE Culture™. The Barrel House Team displays Commitment, Attentiveness, Respect, and Excellence in every decision they make; for both customers and fellow team members. Core Responsibilities: Managing the workflow of day-to-day operations for their employees by creating team objectives, assigning, and delegating tasks Communicates with the general manager regarding all issues that happen on a shift. Create and distribute reports to update the company on the team's progress. Responsible for quality leadership in the restaurant promoting positive employee morale. Leads by example. Motivate and encourage team members to recognize and embody the Barrel House We CARE Culture. Ensures Barrel House Steps of Service, service standards are being met. Determine the completion timeline and monitor progress to keep the project on track and on schedule. Develop a strategy that the team members can use to better reach goals. Responsible for training and implementing roll-out specials to all FOH team members. Manages FOH Service Staff and ensures checklist duties are complete. Ensures bar standards are being followed & supervises or coordinates activities of bartending staff engaged in cocktail preparation. Responsible for completing a liquor order and forwarding to the GM for review. Backs up all FOH personnel as needed, including running orders to the guest's table. Communicate clear instructions & delegates responsibilities to team members. Ensures menu items are prepared properly by monitoring and overseeing Expediting role (Expo). Delivers quality guest service and monitors the level of service throughout the restaurant. Assisting in the development of strategies that the team members can use to better reach goals. Assessing the work performance of their employees and identifying areas that need improvement Ensuring that business goals, deadlines and performance standards are met Training and onboarding new hires to make sure they understand their roles Setting goals for workers and making sure they comply with the company's plans and vision Recommend new employees to the human resources team based on an assessment of their performance Reporting performance records and evaluations to HR and senior management Adheres to Barrel House company standards, including personal hygiene and appearance. Adheres to health and safety standards when handling food. Qualifications: Efficiently operate a Point Of Sale (POS) system, including Kitchen Display System (KDS). Be able to work in a standing position for extended periods of time. Be able to reach, bend, stoop, and frequently lift up to 50 pounds. Must be able to reliably commute to on-site location. Must be authorized to work in the United States. Must be over the age of 18 years old. Compensation: $17.00 - $19.00 per hour We want people to become their best at Barrel House (BH), working with BH and being a part of BH. This includes teammates, guests, and our community. Our culture and atmosphere are at the core of how we do things. At Barrel House we focus on SUCCESS & VALUES within Barrel House Culture. If your values and actions align with the Barrel House We CARE Culture, your potential within our organization is nearly limitless! If you would like to be at your best and engage with us at a high level, this guide in its entirety may provide greater insight and value toward your growth within our organization. We recommend you read this so you know what to expect through your journey and experience with BH. The expectation is to learn how we communicate and make decisions, so that those working with us and alongside us will contribute, challenge, and grow toward the same goals. We CARE Culture C - Create a Positive Experience A - Attention to Guest Needs R - Respond Appropriately and Politely E - Exceed Guest Expectations

28231 Part Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee. Duties and Responsibility Primary responsibility is the safety and welfare of employees and customers. Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer. All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets. Work towards a complete understanding of managing all day to day operations. Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Store Number: 1045 1045 Rack Room Shoes Pay Range: 15.00-16.00 Outlets & Marketplace Williamsburg 1991 O'Donnell Rd About Rack Room Shoes Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers. Williamsburg, Iowa US Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.