Customer service supervisor jobs in Jersey City, NJ

One of our leading client is looking for Sr. MSD CRM Developer/ Lead in Weehawken, New Jersey JD and Requirements: 9-15 years of overall experience as individual contributor as well as team player working successfully in a technical role with business users or end users. Strong experience in Microsoft Dynamics 365 development and implementation. Proficiency in Dynamics 365 customization, configuration, and development using tools such as Power Platform, Power Automate, and Azure. Strong understanding of Dynamics 365 architecture, data model, and security model. Experience with Dynamics 365 Customer Engagement (CRM) and/or Sales. Dynamics 365 certifications such as Microsoft Certified: Dynamics 365 Developer Associate are a plus,PL-200,400,etc. Extensive development experience in Microsoft 365 technologies including SharePoint Online and the Power Platform (PowerApps, Power Automate, Power Virtual Agent, AI Builder in PowerApps) Strong .Net development experience with familiarity with C#, JavaScript and XRMToolbox, Strong Knowledge on Plugins Experience developing PowerApps model. Ability to create business processes and custom connectors with Microsoft Flow. Design, develop, and support solutions within Power Platform using out-of-the-box features and capabilities. Expertise in design and develop custom business apps (Canvas Apps, SharePoint Form Apps, Model Driven Apps) Hands-on experience in Microsoft Dataverse Experience with Power BI will be an added advantage. Strong project management skills with strong attention to detail. Excellent problem-solving skills and ability to analyze complex business requirements. Effective communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

Here's the deal: Our client runs a national, multi‑location distribution business with customer service decentralized across nine regions. They need a seasoned Director to standardize the customer experience, unify processes, and lead people-so every customer gets the same high‑caliber service whether they're in Boston or Dallas. The mission One voice, one way: Create uniform standards across nine independently run customer service groups; drive consistency for escalations, policies, and communications. Build the “central nervous system”: Become the subject‑matter expert for how the company faces customers-document, standardize, and scale best practices across functions. Drive change in a legacy environment: Treat this like a start‑up build within a mature business. Challenge the status quo, modernize workflows, and lead through change. What you'll lead People & culture: Mentor and professionalize a distributed team. Inspire camaraderie and collaboration; co‑create training and coaching programs that stick. Operations: Stand up a clear operating model for ordering, delivery, returns, credits, and escalations. Ensure one playbook is used everywhere. Cross‑functional relationships: Partner with Sales, Operations, Quality, Purchasing, Warehouse, and Distribution Center leadership to keep the end‑to‑end experience tight. Data‑driven improvements: Track customer KPIs (first‑contact resolution, order accuracy, on‑time delivery, NPS) and use insights to sharpen decisions and fix root‑cause issues. Outcomes you'll own Consistency across nine regions-one standard for handling issues and escalations. A documented playbook with training that raises baseline performance across teams. Better decisions, faster: Exercise strong judgment to make customer‑smart choices that are also smart for the business. Bench strength: Build leaders and a pipeline below the senior tier; mentor and level‑up managers. Reporting & structure Two Customer Service Managers will be direct reports. Collaborate with nine General Managers who run distribution centers (historically managed their own P&L, including customer service). Travel & location Remote role with travel to meet teams; ~25% in the beginning, then decreasing as standards take hold. Who you are Seasoned operator who has led decentralized service teams and driven enterprise‑wide standardization. Change leader comfortable challenging norms-clear communicator who documents and scales what works. Entrepreneurial mindset inside a larger company-hands‑on, scrappy, and outcomes‑obsessed. Culture builder who can rally teams, create camaraderie, and raise the bar through training and coaching. Sharp judgment-balances customer wins with business realities. Bonus backgrounds: Hospitality or travel industries Nice‑to‑have tools & experience CRM, call‑center platforms, dispatch/logistics systems; familiarity with order management and returns workflows. Experience in high‑volume distribution or last‑mile environments; continuous improvement credentials (e.g., Six Sigma) The client offers medical, dental, vision, up to 15 days of PTO Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance

Reports To: COO / Head of Operations Swish Breaks is the fastest-growing sports entertainment and live shopping company built by a team of passionate sports enthusiasts. With 80+ employees and over 90,000 orders fulfilled each month, we're redefining the sports collectibles experience through live-streamed entertainment, world-class ops, and an incredible customer community. As we scale, we are investing heavily into the customer experience side of the business - developing better systems, tighter feedback loops, new tools, and an elite support operation that matches the pace of our growth. Role Description We are seeking a Customer Experience Operations Manager to build, own, and scale Swish Breaks' customer experience function from the ground up. This is a foundational, highly cross-functional role - you will work closely with Operations, Product, Engineering, and Leadership to design the full end-to-end customer journey across support, issue resolution, product improvement, and overall experience. You will be the first dedicated leader in this function, responsible for building the systems, structure, and processes that enable Swish Breaks to deliver the best customer experience in the live shopping industry. As the function scales, you will also have the opportunity to build and lead a small team (1-2 people initially). This role is on-site in New York, NY. Key Responsibilities Customer Experience Strategy & Ownership Build the full customer support and success strategy from scratch Own the design of end-to-end customer workflows, from ticket handling to escalations Create systems and processes that ensure consistently high customer satisfaction Establish and track core CX KPIs (response times, resolution rates, CSAT, NPS, etc.) Cross-Functional Collaboration Work daily with the Operations team to identify root causes of issues and eliminate friction Partner closely with Product & Engineering to design tools, features, and improvements based on customer feedback Translate customer pain points into actionable insights for senior leadership Participate in product roadmap conversations as the voice of the customer Customer Support Systems & Tools Select and implement support tools, ticketing systems, macros, automations, and reporting frameworks Develop internal documentation, knowledge bases, and standard operating procedures Identify opportunities for automation and improved efficiency Execution & Problem Solving Personally handle top-tier issues, escalations, and unique customer situations Improve issue resolution speed and accuracy through structured processes Proactively identify patterns in customer inquiries and build solutions to reduce volume Team Building & Leadership (Future) Potential to hire and manage 1-2 customer support specialists as demand grows Train, coach, and develop team members to uphold Swish-level service standards Qualifications Required 3-7+ years of experience in customer success, customer support, or CX operations Experience building processes, systems, or CX infrastructure from scratch Strong operational mindset with the ability to design scalable workflows Excellent written and verbal communication skills Empathetic, customer-obsessed, and solutions-oriented Experience working cross-functionally with Product, Engineering, and Operations Ability to thrive in a fast-paced, ambiguous, rapidly evolving environment On-site availability in NYC Preferred Experience in e-commerce, live shopping, marketplaces, or high-volume support environments Prior experience selecting or implementing CX tools (Zendesk, Gorgias, Intercom, etc.) Startup or early-stage company experience Compensation Salary range: $70,000 - $110,000, depending on experience. What We Offer Opportunity to build an entire customer experience function from the ground up A dynamic, energetic environment in a rapidly growing sports entertainment company Collaboration with senior leadership and cross-functional teams Room for future team-building and leadership expansion Competitive compensation and growth opportunities Competitive benefits offerings

Hybrid Working: 4 days in-office, 1 day remote At Harnham, we've specialised in Data & AI recruitment for nearly two decades, building a global reputation as the market leader. Our New York office has established a strong foundation across both permanent and contract markets, and we're now looking for a Team Manager to lead the next phase of growth within our Contract Recruitment division. This is a hands-on leadership role for someone who thrives in a fast-paced, delivery-focused environment. You'll be billing actively across both client and candidate sides, while managing and developing a small team of consultants. The role offers immediate impact and clear progression toward senior management as the team continues to scale. The Opportunity As a Team Manager, you'll take ownership of a warm and growing contract desk in one of the fastest-moving markets within Harnham. You'll work with leading clients across the U.S., managing relationships, mentoring junior consultants, and driving commercial performance. You'll ideally bring experience managing a team of 2-3 recruiters, joining us to take on leadership of our junior team members with the opportunity to grow that team further over time. What You'll Be Doing Leading from the front, billing actively while coaching and developing a team of junior consultants. Building and expanding client relationships across the Data & AI contract market. Driving performance through structured 1:1s, pipeline management, and target setting. Supporting consultants' professional growth through hands-on training and mentorship. Collaborating with senior leadership to shape commercial strategy and long-term team development. Why Join Harnham? Market Leadership: Join the world's leading Data & AI recruitment business with over 15 years of global expertise. Earning Potential: Competitive base + up to 30% uncapped commission on personal billings, plus team commission and performance bonuses. Growth Opportunity: Clear pathway to Senior Manager level as you scale the contract division. Supportive Culture: Work in a high-performance, collaborative environment that values development and accountability. Learning & Development: Access to dedicated leadership training, peer mentorship, and ongoing professional growth. Who We're Looking For A 360 contract recruiter with a proven billing track record. Experience managing or mentoring recruiters (ideally 2-3 direct reports). A strong relationship builder who can deliver for clients and develop people. Someone who thrives in a fast-paced, high-activity environment. Ambitious, commercial, and ready to help shape the future of Harnham's Contract division. Join a business where your impact will be visible, your success rewarded, and your career progression defined. Apply now or reach out for a confidential conversation.

12 + Months Contract We're looking for a hands-on Tech Lead to guide the technical delivery of a strategic internal application for one of the world's top private equity firms. The project involves rapid design-build sprints to deliver modular dashboards and workflows that scale across asset classes. You'll be responsible for both execution and technical oversight - helping shape a scalable frontend component architecture, and integrating with serverless backend services (AWS Lambda, Fargate). Your Responsibilities Lead the design and implementation of micro-apps using React, backed by Node.js/Python services Architect and own backend logic using serverless functions (Lambda) and containerized services (Fargate) Partner with Product and Design to translate business needs into scalable, high-quality software Establish and enforce code quality, testing, and deployment standards Guide a distributed engineering team, reviewing code and supporting onboarding of new devs Identify reusable frontend/backend components and help establish a design-build library Maintain high development velocity while ensuring robust infrastructure integration Act as the technical point of contact for client engineering teams What We're Looking For 6+ years of fullstack development experience (React, Node.js and/or Python) Experience leading technical delivery across distributed product teams Strong knowledge of AWS serverless architecture: Lambda, Fargate, API Gateway Familiar with containerized development, CI/CD pipelines, and platform-level routing Skilled in translating technical complexity into clear direction and action Comfortable working in a hybrid on-site/remote setting with executive stakeholders Strong communication and mentoring skills Nice to Have Background in enterprise, SaaS, or financial tools Experience setting up design systems or component libraries Familiarity with Kubernetes, SSO, JWT authentication, and platform authorization patterns

Title: Service Desk Lead Duration: FTE/permanent Salary: 95-110K +bonus Key Focus Areas Lead and develop a Service Desk team, setting clear expectations and ensuring consistent coverage. Oversee daily support operations, ticket workflows, and service quality. Act as an escalation point and communicate clearly with stakeholders. Maintain documentation, knowledge resources, and asset accuracy. Technical Foundation Working knowledge of infrastructure, networking, identity and access management, and DNS. Experience supporting end-user devices and core productivity platforms. Familiarity with enterprise ticketing / ITSM tools. Ideal Profile 5+ years in IT with prior service desk leadership experience. Strong technical skills in Networking/infrastructure/ IAM/DNS Strong communicator who can see the bigger picture and guide rather than direct. Committed to customer service, accountability, and continuous improvement.

The Concierge / Client Experience Associate is a cross-functional, client-facing role responsible for supporting daily office operations and delivering an exceptional, white-glove experience to clients, guests, and internal teams. This position supports a single-floor office that regularly hosts senior leadership, high-profile clients, and royalty, requiring the highest level of professionalism, discretion, and hospitality. The role demands flexibility, adaptability, and a service-first mindset. The ideal candidate thrives in a fast-paced environment, enjoys variety in their daily responsibilities, and consistently goes above and beyond to anticipate and accommodate client and guest needs. Pay Rate: $25.00/hr Shift: 8:00am - 5:00pm; 8:30am -5:30pm; Monday - Friday Key Responsibilities Client & Guest Experience Serve as a brand advocate and ambassador in every interaction with clients, guests, vendors, and employees Deliver a high-touch, hospitality-driven experience aligned with the expectations of senior and high-profile visitors Welcome and greet guests, vendors, and employees; answer questions and escort them to conference rooms or waiting areas Anticipate guest needs and respond promptly, professionally, and with discretion Hold doors for incoming clients and vendors as needed Register guests, issue visitor badges, and maintain strict adherence to building security protocols Provide in-house beverage service, including coffee upon request Maintain a pristine, professional Front of House reception area at all times Conference & Meeting Support Set up, reset, and break down conference rooms before and after meetings Manage and monitor client and conference rooms during meetings, including cleanliness and readiness Assist with meeting and conference room scheduling and maintain internal tracking tools Support catering logistics, including assisting with setup, delivery, and service for meetings Office Operations & Facilities Support Replenish supplies in pantries, conference rooms, and client offices Assist with submitting work orders via Building Engines for office-related issues and visitor access Open and close work areas at scheduled times, ensuring full operational readiness Track, order, and restock office supplies, snacks, beverages, and stationery Assist with printing and basic IT support requests Administrative & Project Support Draft proposals and support documentation as needed Assist with invoicing, reporting, filing projects, and form completion Prepare shipping labels and coordinate FedEx packages Assist with ordering business cards Coordinate birthday cards, retirement gifts, and other employee recognition items Support desk reservations and seating coordination during peak office periods Communication & Process Improvement Answer incoming phone calls professionally and route to appropriate parties Screen calls and direct messages to ensure timely and accurate communication Maintain a high level of communication with all levels of staff, clients, and stakeholders Create and update procedures and protocols Identify opportunities to improve service delivery, efficiency, and overall client experience Additional Responsibilities Assist with ordering lunches for internal and external meetings Perform ad hoc administrative and office support duties as assigned Support additional tasks and projects as determined by management Qualifications & Attributes Exceptional customer service and hospitality skills Ability to operate with discretion, professionalism, and confidentiality Strong organizational and multitasking abilities Flexible, adaptable, and comfortable managing changing priorities Professional appearance and demeanor at all times Proactive, dependable, and detail-oriented The ideal candidate: Appreciates variety in daily work operations Is highly service-oriented and consistently goes above and beyond to meet client needs Demonstrates a strong commitment to delivering an elevated, hospitality-focused experience Thrives in a cross-functional environment requiring flexibility and adaptability Is comfortable supporting high-profile individuals and maintaining the highest service standards

Manager, Sales and Customer Service Short Hills, NJ, United States Full time Schedule $65,640- $109,200 Annually* * based on job, location, and schedule Job Description Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching. What You Will Do Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results Manage selling support, including the stockroom, signing, equipment, and merchandising Support other operational areas such as OMNI, Style, and Asset Protection Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues Work a flexible retail schedule, including days, evenings, holidays, and weekends Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities In addition to the essential duties mentioned above, other duties may be assigned Skills You Will Need Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues Communication Skills: Consistently clear and effective communicator, writer, and presenter Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices Who You Are Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply. Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of management experience in retail This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders May involve reaching above eye level Requires close vision, color vision, depth perception, and focus adjustment Able to work a flexible schedule based on department and company needs What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement

Call Center Specialist - Debt Collections (On-Site) Merani Law • $20-$25/hour • NYC (On-Site) Merani Law is seeking an On-Site Call Center Specialist to handle debt collection calls related to unpaid toll violations and accounts receivable. This role requires professionalism, strong communication skills, and the ability to manage high call volumes. Key Responsibilities Make outbound and receive inbound calls to resolve unpaid toll violations and outstanding balances. Discuss payment options, set up payment plans, and process payments accurately. Update customer account records and document all interactions. Use TCN call center software to manage daily call activity. Provide excellent customer service while following collection procedures and firm policies. Requirements Prior collections experience required. Law firm experience highly preferred. Experience with call center software (TCN preferred). Spanish fluency (spoken & written) preferred. Reliable attendance, strong attention to detail, and professional communication skills. Must pass all required background and reference checks.

We are seeking a highly organized and client-focused Customer Service and Account Manager to join our logistics team. This role is responsible for managing day-to-day operations for apparel clients, ensuring exceptional service, timely deliveries, and strong client relationships. The ideal candidate will have experience in logistics, supply chain, or apparel distribution and possess excellent communication and problem-solving skills. Key Responsibilities: Serve as the primary point of contact for assigned apparel clients, managing all inquiries and service requests. Oversee order processing, shipment tracking, and delivery schedules to ensure accuracy and timeliness. Coordinate with internal teams (warehouse, transportation, and operations) to resolve issues and meet client expectations. Monitor inventory levels and assist clients with replenishment planning. Prepare and analyze reports on shipment status, performance metrics, and account activity. Handle escalations promptly and provide proactive solutions to prevent service disruptions. Maintain strong relationships with clients through regular communication and account reviews. Identify opportunities for process improvements and upselling additional services. Qualifications: Bachelor's degree in Business, Supply Chain, Logistics, or related field (preferred). 3+ years of experience in customer service or account management within logistics or apparel industry. Strong understanding of supply chain processes and apparel distribution requirements. Excellent communication, negotiation, and interpersonal skills. Proficiency in MS Office and logistics management systems (TMS/WMS experience preferred). Ability to multitask, prioritize, and work in a fast-paced environment.

Spring Place is a private membership club and co-working space, connecting work, leisure, and culture for its community of global influencers, creative entrepreneurs, and industry leaders. Role and Responsibilities Greet members and guests warmly, checking them in and making them feel welcome Assist members with requests, problems, concerns, complaints and/or incidents/accidents brought to the Member Services desk in an attentive, courteous, respectful, helpful and efficient manner and/or escalates to management Manage Member Services mailbox: respond to member questions and/or concerns where applicable and/or redirecting emails; manage phone calls from guests, post mail and packages for members and staff, etc. Ensure that member spaces and lobby areas are orderly and welcoming Positive influence for productivity and assisting fellow teammates with incoming inquiries by providing solutions and resources to support their overall success Maintenance of Spring Place member database (NEXUDUS profiles) Properly maintains the daily log, by tracking completed tasks, issued keys, issued lockers and reviewing the communications log on a routine basis Accommodates member and guest's needs by scheduling, confirming and changing reservations for conference accurately and timely; enforces cancellation policies and follows up on collections. Ensures that all conference rooms are kept in accordance with standard operating procedures and health and safety guidelines. Provides current and detailed information about all services and products offered by Spring Place; maximizes revenue by promoting services, solicits member and guests feedback. Assist with various projects and related duties as assigned Qualifications/ Skills 2+ years' relative experience in customer service A passionate team player with excellent drive, confidence and interpersonal skills. Experience with dealing with celebrities and high-profile events is useful. Ability to work effectively under time constraints and deadlines Enthusiastic, highly motivated and a proactive team player Ability to multitask, prioritize and manage time efficiently Excellent verbal and written communication skills Must be able to work in a fast-paced environment Flexible schedule including morning, afternoon, evening, weekends and holidays (if needed) Reliable, representative, positive and enthusiastic Please note this job description is intended to convey information essential to understanding the scope of the job and the general nature, level, and expectation of the work to be performed. It is not designed to cover a complete list of qualifications, skills, efforts, duties, responsibilities, or activities associated with this position, as they may change at any time, with or without notice.

At Casa Cipriani, the reservation agent is responsible for performing a variety of customer service and administrative duties to support the hotel's room reservation and revenue management objectives. Essential Functions and Responsibilities of the job include but are not limited to: Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Ensure that all customer data is properly stored and protected. Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times. Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures. Create and maintain an upscale and personalized pre-arrival process that improves the guests' experience and the hotel revenue. Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue. Ensuring accurate billing and payment processes: You will be responsible for ensuring that the reservation is secured and correct. Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions, and providing recommendations and information to guests as needed. Excellent organizational skills and attention to detail Ability to handle challenging situations and resolve customer complaints in a professional and timely manner. Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise. Ensuring that you are retrieving all the necessary relevant information to support the front staff in creating smooth and memorable experiences (arrival and departure time, special occasions, needs and preferences) Maintaining accurate and up-to-date records of guest information and reservations, including guest preferences, special requests, and payment information. Meeting and exceeding sales goals and targets, and actively seeking opportunities to increase revenue and maximize room occupancy. Adhering to hotel policies, procedures, and standards, including data privacy and security, and ensuring that all guest information is kept confidential. Should be knowledgeable, understanding, and adhere to Company Core Values and Mission Statement. Must lead by example. Perform Switchboard duties and direct calls as needed. Participating in training and development programs to improve job skills and knowledge. Performing other duties as assigned by the management team. Sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue. Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed. Ability to work independently and as part of a team in a fast-paced and dynamic environment. Qualifications: Education: A bachelor's degree in hospitality management, business administration, or a related field is often preferred. Work experience: Several years of experience in the hospitality industry, particularly in a reservations or sales role, is usually required. Customer service skills: Excellent communication and interpersonal skills, as well as a strong customer-focused approach, are critical in ensuring guest satisfaction. Technical skills: Proficiency in computer systems and software, including central reservation systems (CRS), global distribution systems (GDS), and Microsoft Office, is important. Sales and negotiation skills: The ability to sell rooms, packages, and services to potential guests, and negotiate rates and packages, is essential. Organizational skills: The ability to prioritize tasks, manage multiple tasks simultaneously, and maintain attention to detail is crucial. Problem-solving skills: The ability to analyze and resolve guest complaints, resolve conflicts, and make decisions under pressure is necessary. Financial management skills: An understanding of budgeting, forecasting, and revenue management, as well as the ability to analyze financial reports, is desirable. Teamwork: A strong ability to work collaboratively with other departments, such as front office, housekeeping, and food and beverage, is essential. Professionalism and integrity: A professional demeanor, strong ethical standards, and the ability to maintain confidential information is expected. Refined verbal and written communication skills. Minimum 2 years of progressive experience in a hotel or a related field requirement. Ability to work overnight, weekends, and holidays. Ability to stand or walk for long periods of time. Must be able to lift, push, and pull items up to 40 pounds. All job requirements in the provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job description is an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.

We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs. What You'll Do Create a welcoming and polished experience for employees, clients, and guests. Deliver responsive, high-touch customer service in person, by phone, and through digital channels. Collaborate with teammates to share responsibilities and maintain seamless operations. Partner with other departments to direct inquiries and resolve issues efficiently. Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination. Safeguard sensitive and confidential information with the highest level of discretion. What We're Looking For Strong verbal and written communication skills. A customer-first mindset, with the ability to handle requests thoughtfully and professionally. Initiative and sound judgment to manage situations independently when needed. Your Background High school diploma or equivalent required. 3-5 years of experience in a similar environment (hospitality, reception, call center, facilities, or administrative support). Prior exposure to professional services or corporate environments a plus. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual's style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people's lives. Position Overview: UNIQLO USA is looking for a talented and energetic analyst to join our Customer Engagement Center. This individual will be responsible for finding ways to improve the overall customer experience based on Voice Of Customer (VOC). We expect this person to represent our current and future customers, working directly with management, and key department leaders. Job Responsibilities: Analyze customer inquiries, various types of feedback. and related data. Report to management and department leaders with suggestions on how to improve customer experience when working with logistics-related inquiries. Understand customer voices, identify and work closely with business stakeholders both internal and external to troubleshoot customer pain points with the customer experience with efficiency. Ownership to resolve customer issues including responding to customer inquiries and creating/updating SOP. Continuously work with CEC team members to streamline and improve the customer experience and operations efficiencies within CEC. Be able to take the lead as necessary, including customer support, in order to investigate the actual situation and resolve issues. Collaborate with the Loss Prevention and Fraud Investigation teams to identify and resolve issues impacting customer experience. Is up to date and understanding of industry fraud trends Skills in defining requirements for operational changes or service improvement Capability to adhere to team processes and standards, while leading process improvement efforts. Ability to work in a fast-paced environment while maintaining a high level of attention to detail. Other duties as assigned by supervisor Requirements: Bachelors degree required, preferable areas of study are: Economics, Mathematics, Statistics, Business, Marketing, Customer Service or similar Minimum 2-3 years of experience in Logistics or E-commerce is preferred Proficiency in Microsoft Office, particularly Excel, PowerPoint as well as similar tools Flexibility and agility to adapt to changing and evolving business requirements and objectives. Results-driven with exceptional detail and knowledge around metrics with excellent problem-solving skills and a strong work ethic. Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally. Regular, dependable attendance and punctuality is required Salary: $92,000 - $97,000 *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

The Customer Advocacy Associate's role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction. Responsibilities: Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application Accurately and efficiently, correspond with customers via email and phone as necessary, with urgency, empathy, personalization, and resolution Ensure all assigned surveys and responses have complete follow-up and closure within established SLAs Escalate second-level issues to appropriate team members within the CAD department for resolution / customer satisfaction Escalate any concerns or issues to the appropriate manager / supervisor when required Assist in documenting operational processes Assist in creating customer response templates Identify trends in the feedback and recommend solutions to help resolve business issues to provide exceptional customer experience Support efforts to improve the process and function of the department

Property and Casualty Insurance Industry NYC Collaborate with Underwriters to facilitate the issuance of general liability and casualty policies, along with any necessary endorsements, which involves entering required information. Conduct research and deliver underwriting analysis on account details while ensuring compliance with relevant regulations. Join forces with Underwriters to determine the necessary support for both new and renewal policies by identifying and compiling pertinent account information needed for quoting or issuing policies. Oversee the diary system to guarantee that all required information is collected within set deadlines. Work alongside designated resources to uphold an organized diary system and maintain proper file organization. Support Underwriting in tasks such as submission clearance, rating, creation of binders, policy issuance, cancellations, endorsements, renewal preparations, and complying with state and federal regulations. Ensure that account documentation is well managed and maintains appearance and completeness, including correspondence, proposals, endorsements, and cancellations. Carry out additional responsibilities as assigned. Participate in regularly scheduled meetings with underwriters to review accounts, renewals, and the risk management requirements for each client. Over five years of experience in the insurance sector specializing in artisan and general contractor roles. Producers License is required upon starting. Skilled in using the Microsoft Office Suite. Strong skills in written and verbal communication. Capable of working independently while effectively engaging with internal staff and department managers.

About Us For more than 100 years, Strategic Insurance Partners (SIP) has been providing Personal and Business Insurance protection that fit your needs. Developing a comprehensive insurance portfolio can be a challenge without guidance from a trusted advisor. At Strategic Insurance Partners, we've been working alongside business owners in New York, New Jersey, and Pennsylvania for more than a century. Instituting extensive insurance expertise, SIP agents take a consultative approach toward identifying risks and proactively reducing the impact of loss through customized coverage. Our management and representatives have developed an atmosphere of trust over the years, which has enabled deeply valued and longstanding relationships with our clients. Commercial Lines Customer Service Representative Responsibilities: Policy Servicing: Assist the Account Managers with processing Change Requests, Audits, Certificates, and more. Agency Management System Operation: Work daily in AMS to access policy details and update the accounts for accuracy. Task Management: Track, follow up and close out service tasks. Team Collaboration: Partner with Account Managers and/or Account Executives to assist and maintain the retention lists every month, 90 days in advance. Customer Servicing: Assist the Account Managers with incoming calls when needed. Qualifications: Valid New Jersey Property and Casualty License required Minimum of 2 years of commercial lines insurance experience Knowledge of insurance products Proficiency with AMS360 and ImageRight preferred; experience with other agency management systems will be considered Effective verbal and written communication skills Excellent organizational skills Strong multitasking skills, attention to detail, and follow-through discipline Hours: Monday-Friday, 9:00am-5:00pm Office Location: 492 Franklin Avenue, Nutley, NJ 07110 Benefits: Competitive Salary Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.

Our enterprise-level client is seeking to add a Team Lead - Office Moves, IMAC, and Building Relocations to the team in New York City. Please see below for full details- Job Notes: -- 6-month contract / extensions possible and perm conversion are possible, but not guaranteed -- Onsite 5 days per week in New York City -- Vesey Street, 10281 -- Drug & Background required. -- Schedule: 1pm-Midnight, M-F + weekends for scheduled off-hours moves. Pay Rate = $45 w2 per hour plus benefits Responsibilities: Team Manager Onsite: -- Manage direct reports in multiple locations using the Engineer Report, Daily Dashboard and other operational reports. -- Monitor overall performance of services and following up if service delivery is not meeting expectations. -- Deliver service successfully - achieve SLAs, identify & drive glide paths for KPIs, achieve high customer satisfaction. -- Hire, train, lead, motivate, develop and manage the performance of direct reports. -- Develop continual service improvement plans to ensure that service adequately support business needs now in the future. Documentation/internal forecasting activities: -- Hold regular campus review meetings with Campus Managers to discuss metrics, projects. -- Responsible for the workflow and resources of the team to meet contractual obligations. -- Liaise with IT partners/other functions to ensure that the team have the right tools / skills and processes to complete their duties. -- Act as a point of contact for the team in connection with any work-related concerns issues. -- Manage sickness/absence, holidays and training levels in accordance with processes and procedures. -- Develop and agree personal development plans for all direct reports. -- Hold regular 1:1s with team members and lead/document weekly team meetings. -- Complete the yearly performance reviews for direct reports. -- Maintain and improve customer satisfaction levels. Requirements: -- 7-10+ years of progressive experience towards IT leadership centered around IMAC, office moves, and building relocations. -- Experience managing and leading 10-20 direct reports preferred. -- Prior projects serving major office buildings in NYC strongly preferred. -- A ‘night owl' comfortable working nights and weekends regularly. -- Prior light project management experience a plus. -- Internal reporting, documentation, and forecasting experience preferred. Why Work with Merge IT? We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward. Let's Stay Connected Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: *********************************** You'll be the first to know when that perfect role opens up. Be You. With Us. Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law. Your next opportunity starts here. Let's make it happen.

Hourly Rate Range: $43.58 - $46.15 When determining a base salary or hourly rate, several factors may be considered as applicable such as years of relevant experience, education, credentials. We have had the privilege of caring for those in need for more than a century. Founded on the belief that everyone has the right to exceptional care, today we continue to provide quality care and services for our many residents, patients, and clients. Caring is not simply what we do, it is who we are. Why Join Our Team Across our four campuses, eleven communities, five service offerings, and hospital, we are ultimately one unified team. Together, we nurture a compassionate, collaborative culture that enables continuous improvement and allows our team members to learn, grow, and shine in their careers. Surround yourself with people who care about making a difference - come join us! We have an exciting opportunity for a Full-Time Team Leader, RN to join Heritage Manor. The Team Leader LTC is responsible to provide leadership, direction and support in accordance with the goals and objectives of Christian Health and Nursing Department. Such supervision must be in accordance with current Federal, State and local standards, guidelines and regulations that govern the facility and as may be required by the Director/Assistant Director or Shift Supervisor to ensure that the highest degree of quality care is maintained at all times. Demonstrates an understanding of, and embraces, the mission statement of Christian Health. Competencies: Ensures that all personnel involved in providing care to the resident are aware of the Plan of Care in administering daily care to the resident. Review incident reports and initiate investigation. Attend Interdisciplinary meetings and reviews Plan of Care with resident/families and charts notes in an informative and descriptive manner that reflects the care provided to the resident as well as the residents' response to the care. Notifies the resident's attending physician and next of kin when there is a change in the resident's condition. Completes accident/incident reports, as necessary. Accompanies WOCN in weekly wound rounds. Review weekly wound logs; ensures that new wounds are measured and log is completed. Ensures appropriate interventions are ordered and in place and that weekly assessment are being completed by wing nurse. Monitor call bell response time. Participates in the maintenance of the infection control program for monitoring communicable and/or infectious diseases among the residents and personnel. Reviews, prepares and administers medications and treatments as ordered by the physician and within the guidelines of good nursing practice. Develops work assignments and/or assists in completing and performing such tasks. Reviews medication administration records for completeness of information, accuracy in the transcription of the physician's order, and adherence to stop policies. Directs the day-to-day functions of the nursing activities in accordance with current rules, regulations, and guidelines that govern the long term care facility ensuring that policy and procedures are followed. Admits, transfers, and discharges residents as required. Provides direct patient care. Obtains sputum, urine and other lab tests as ordered. Makes independent decisions concerning nursing care. Ensures resident's rights are being met by all nursing staff. Ensures that narcotic records are accurate for shift, for the unit Omni cell and for those residents assigned. Notifies the Supervisor of all drug and narcotic discrepancies noted on your shift. Maintains effective discipline through communication, coaching, counseling and corrective action. Completes performance evaluations for Certified Nursing Assistants and provide feedback to staff regarding performance. Consults with the resident's physician in planning resident care, treatment, rehabilitation, etc. as necessary. Schedules daily rounds to observe resident status, staff needs, as well as staff adherence to Policy and Procedure. Maintains the confidentiality of all resident care information and staff maintains resident's dignity and confidentiality. Reviews complaints and grievances made by the resident/family and makes a written/oral report to the Supervisor. Assures that a stock level of medications, medical supplies, equipment, etc. is maintained on premises at all times to adequately meet the needs of the resident. Meets with residents, and/or family members, as necessary. Reports problem areas to the Supervisor. Assists the staff nurse in monitoring seriously ill residents. Gives/receives the nursing report upon reporting in and ending shift duty hours. Orders prescribed medications, supplies and equipment as necessary and in accordance with established policies. Participates in the orientation of new residents/family members to facility. Ensures that all nursing service personnel follow established departmental policies and procedures. Transcribes physician's orders to electronic Physician Order record, medications administration records and treatment/care plan as required. Provides information to the Quality Assurance and Assessment Committee as requested. Monitors shift's personnel to assure that they are following established safety regulations in the use of equipment and supplies. Keeps the Supervisor informed of the status of residents and problem areas through written/oral reports. Recommends to the supervisor the equipment and supply needs of the department. Reports problem areas to the Supervisor. Performs administrative duties such as completing Medical forms, reports, evaluations, studies, charting, etc. as necessary. Monitors medication passes and treatment schedules to assure that medications are being administered as ordered and that treatments are provided as scheduled. Requisitions and arranges for diagnostic and therapeutic services as ordered by the physician and in accordance with established procedures as necessary. Administers professional services such as; catheterization, tube feeding, suction, applying and changing dressings/bandages, packs, colostomy, and drainage bags, taking blood, giving massages and range of motion exercises, care of the dead/dying, etc. as required. Develops work assignments, and/or assists Staff nurses in completing and performing such tasks. Conduct regular rounding & makes reports and recommendations to Nursing Administration concerning operations of their unit. Attends and participates in continuing educational programs designed to keep abreast of changes in this profession, as well as to maintain licensure on a current status. Participates in survey (inspections) made by authorized government agencies. Assists in the preparation of the Nursing Services Department's budget for equipment, supplies and labor. Assists in developing, implementing and maintaining safety standards, infection control protocols and procedures for reporting hazardous conditions or equipment. Carries out QAPI roles and responsibilities as assigned in an effort to improve processes involved in health care delivery and resident quality of life. Follows established policies and procedures in support of CH QAPI efforts to ensure high quality care. Qualifications: Must possess, as a minimum, one year experience in a hospital, long-term care facility, or other related health care facility. Must have training in rehabilitative and restorative nursing practices. Must possess a current, unencumbered license to practice as a RN in New Jersey. Schedule: 8am-4pm, Monday - Friday. Education: A graduate of an accredited school of nursing. BSN Preferred. Christian Health offers a wide variety of benefits to full-time employees that includes: Discounted health insurance Dental Program Paid Vacation, Personal days, Holidays and New Jersey Sick leave 401k plan for all employees who are 21 or older Group Life Insurance & Voluntary Life Insurance Tuition Reimbursement Flexible Benefit plan Employee Assistance Program Direct Deposit Credit Union Child Day Care Center on campus Gift shop on campus Free onsite parking on campus Free meals for all employees Pay differentials Exclusive employee discounts and special offers Access to earned wages prior to payday If you are interested in this great opportunity, please apply today on our website listed below. *************************************