What Does A Customer Service Supervisor Do At Unilever
* Responsible for daily supervision of the Customer Service team.* Provide front line training and coaching for the department to review priorities and educate the Customer Service team on current and ongoing programs and promotions.* Support and train lead team members.* Promote additional customer sales by coaching team members on how to solicit sales and providing information on new and reformulated products, and product promotions including freight incentives, discounts, etc.* Process adjustments and credits for accounts and Finance department as needed.* Determine work procedures, prepare work schedules and expedite workflow.* Assist as needed on all ongoing and special projects as directed by the Customer Service Manager
What Does A Customer Service Supervisor Do At Aramark
* Build relationships with Plant staff, faculty, staff, and students* Receive service requests via phone calls, emails, and on-line submittals* Dispatch technician to respond to serve calls.* Create, enter data, and close work orders* Work with the Plant foreman to maintain an accurate work order backlog* Provide information to Plant and University personnel in times of crisis* Work closely with the SRC foreman in developing programs to facilitate communication with the Campus.* Secondary Duties and Responsibilities:* Perform other duties as assigned
What Does A Customer Service Supervisor Do At Amtrust Financial Services
* Other duties may be assigned)* Monitors calls to observe employee demeanor, technical accuracy, and conformity to policies.* Provide direction and guidance to ensure consistent achievement of key performance metrics.* Receives and resolves escalated calls and complaints.* Achieve, measure, report and communicate goal attainment for assigned team.* Develops and maintains area specific records, reviews and interprets reports.* Ensure accurate and timely communication of issues to Manager.* Coach, mentor, and develop agent team for skills expansion and promotional opportunities.* Trains new employees and answers existing employees’ questions.* Responsible for hiring decisions and progressive performance of team members* Maintains positive morale while accomplishing goals of call center operations* Perform other duties as assigned
What Does A Customer Service Supervisor Do At Johnson Controls
* Supervise employee(s) and ensure that they are familiar with Company rules and regulations.* Administer the health, environmental and safety program in the work center; enforces health, environmental and safety standards, work practices and housekeeping. * May be involved in the recruitment, retention, counseling/discipline, performance assessment and termination of employees under area of responsibility. * Instruct and train personnel to perform work assignments efficiently and safely. * Attend applicable meetings pertinent to the department in lieu of manager. * Interact with internal and external customers to relay their needs and communicate the expected results back to the customer . * Answer incoming customer calls and use independent judgment to take necessary action. * Manage specific customer accounts and the needs associated with those accounts.* To include order processing, monitoring orders for accurate information, and benchmarking * Warranty Processing to include approving and monitoring that warranties are processed according to the customer’s requirements. * Monitor loads and orders to ensure on time delivery. * Log/track Customer Concerns. * May perform customer visits. * Performs any other duties assigned. * external* Job Specifications: /* Bachelor's degree or 5 years of experience as a Customer Service Supervisor * Minimum 2 years of customer service experience in a manufacturing environment or equivalent experience is highly preferred * years supervisory experience preferred * Excellent people and communication skills * May need to work extended/flexible work hours * Bilingual Spanish a plus but not required * Microsoft Office Suite (primarily Excel) * Ability to multi-task and critical thinking skills
What Does A Customer Service Supervisor Do At Cigna
* Oversee the processing of Medicare supplemental and life insurance applications following all state and federal mandated rules and regulations.* Maintain current knowledge regarding company and industry policies and procedures and communicate to direct reports.* Conduct training for new employees* Oversee internal controls to ensure accuracy, timeliness and quality of work to adhere to published SLA* Maintain Quality Assurance standards and guidelines for staff auditing.* Assistance with new product implementation and application review* Performance and coaching of staff including decisions regarding development, hiring, firing, performance management,increases, etc., for direct reports* Identifies operational and / or potential systemic problems; identifies root causes and ensures that solutions are implemented promptly.* Monitor workflow queues to ensure that the department is adhering to published Service Level Agreements.* Correspond with agents, marketing agencies and other external customers to explain company policies and procedures affecting policy production and issuance.* Prepare various reports and assist with other management tasks as needed.* Review current processes and procedures to look for enhancements to reduce costs, provide better service or increase efficiencies
