What is a Customer Service Supervisor

A customer service supervisor's job is to guarantee that customer experience at the organization they work for is like a day at the zoo, each and every time. And given the fact that people tend to be highly critical about customer care services, this is definitely easier said than done.

Typically, they rise to the position from a front-line representative position. Customer service supervisors oversee the work of customer care agent teams, coach the service staff, and make sure customer service teams are tightly bound and highly functional.

This is a managerial position, so you will need leadership skills. You need to be able to make people trust you and follow your vision, tactfully negotiate and resolve problems, and never let your frustration get the best of you. Leave that to the customers.

There is more than meets the eye when it comes to being a Customer Service Supervisor. For example, did you know that they make an average of $18.1 an hour? That's $37,638 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Service Supervisor Do

There are certain skills that many Customer Service Supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Leadership skills, Management skills and Time-management skills.

Learn more about what a Customer Service Supervisor does

How To Become a Customer Service Supervisor

If you're interested in becoming a Customer Service Supervisor, one of the first things to consider is how much education you need. We've determined that 44.0% of Customer Service Supervisors have a bachelor's degree. In terms of higher education levels, we found that 4.4% of Customer Service Supervisors have master's degrees. Even though some Customer Service Supervisors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Customer Service Supervisor. When we researched the most common majors for a Customer Service Supervisor, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Customer Service Supervisor resumes include High School Diploma degrees or Diploma degrees.

You may find that experience in other jobs will help you become a Customer Service Supervisor. In fact, many Customer Service Supervisor jobs require experience in a role such as Customer Service Representative. Meanwhile, many Customer Service Supervisors also have previous career experience in roles such as Cashier or Sales Associate.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

And if you’re looking for a job, here are the five top employers hiring now:

  1. Verizon Communications Jobs (175)
  2. Best Buy Jobs (249)
  3. Kohl's Jobs (644)
  4. Burlington Stores Jobs (1,533)
  5. Sam's Club Jobs (263)
Average Salary
$37,638
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
244,978
Job Openings
resume document icon

Don't Have A Professional Resume?

0 selections

Customer Service Supervisor Career Paths

Top Careers Before Customer Service Supervisor

Top Careers After Customer Service Supervisor

Customer Service Supervisor Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Service Supervisor

Customer Service Supervisors in America make an average salary of $37,638 per year or $18 per hour. The top 10 percent makes over $53,000 per year, while the bottom 10 percent under $26,000 per year.
Average Salary
$37,638
Find Your Salary Estimate
How much should you be earning as an Customer Service Supervisor? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.
See More Salary Information

Calculate your salary

Use Zippia's Salary Calculator to see how your pay matches up.

12 Customer Service Supervisor Resume Examples

Learn How To Write a Customer Service Supervisor Resume

At Zippia, we went through countless Customer Service Supervisor resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Customer Service Supervisor Resume Examples And Templates

And if you’re looking for a job, here are the five top employers hiring now:

  1. Verizon Communications Jobs (175)
  2. Best Buy Jobs (249)
  3. Kohl's Jobs (644)
  4. Burlington Stores Jobs (1,533)
  5. Sam's Club Jobs (263)

Choose From 10+ Customizable Customer Service Supervisor Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Supervisor templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Supervisor resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Customer Service Supervisor Resume
Customer Service Supervisor Resume
Customer Service Supervisor Resume
Customer Service Supervisor Resume
Customer Service Supervisor Resume
Customer Service Supervisor Resume
Customer Service Supervisor Resume
Customer Service Supervisor Resume
Customer Service Supervisor Resume
Customer Service Supervisor Resume
Customer Service Supervisor Resume
Customer Service Supervisor Resume
Customer Service Supervisor Resume
Customer Service Supervisor Resume
Customer Service Supervisor Resume
Customer Service Supervisor Resume

Customer Service Supervisor Demographics

Customer Service Supervisor Gender Statistics

female

65.1 %

male

34.9 %

Customer Service Supervisor Ethnicity Statistics

White

64.6 %

Hispanic or Latino

18.1 %

Black or African American

9.8 %

Customer Service Supervisor Foreign Languages Spoken Statistics

Spanish

69.4 %

French

7.4 %

Portuguese

2.5 %
Job Openings

Find the best Customer Service Supervisor job for you

0 selections
0 selections

Customer Service Supervisor Jobs You Might Like

Customer Service Supervisor Education

Customer Service Supervisor Majors

37.5 %

Customer Service Supervisor Degrees

Bachelors

44.0 %

Associate

22.9 %

High School Diploma

20.6 %

Top Colleges for Customer Service Supervisors

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108
Job Openings

Find the best Customer Service Supervisor job for you

0 selections
0 selections

Customer Service Supervisor Jobs You Might Like

Online Courses For Customer Service Supervisor That You May Like

Customer Service, Customer Support, And Customer Experience
udemy
4.4
(282)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

Customer Service
udemy
4.6
(4,889)

How to Approach New Customers and Maintain Existing Ones...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(11,073)

Master Customer Service using this practical customer care course...

Show More Customer Service Supervisor Courses
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Service Supervisor

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.4% of Customer Service Supervisors listed Customer Service on their resume, but soft skills such as Leadership skills and Management skills are important as well.

Best States For a Customer Service Supervisor

Some places are better than others when it comes to starting a career as a Customer Service Supervisor. The best states for people in this position are Alaska, Washington, New York, and Wisconsin. Customer Service Supervisors make the most in Alaska with an average salary of $57,970. Whereas in Washington and New York, they would average $46,605 and $46,604, respectively. While Customer Service Supervisors would only make an average of $45,472 in Wisconsin, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Wisconsin

Total Customer Service Supervisor Jobs:
2,118
Highest 10% Earn:
$61,000
Location Quotient:
1.2
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Connecticut

Total Customer Service Supervisor Jobs:
1,212
Highest 10% Earn:
$64,000
Location Quotient:
1.14
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Iowa

Total Customer Service Supervisor Jobs:
1,396
Highest 10% Earn:
$50,000
Location Quotient:
1.2
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Service Supervisors

How Do Customer Service Supervisor Rate Their Jobs?

Working as a Customer Service Supervisor? Share your experience anonymously.
Do you work as a Customer Service Supervisor?
Rate how you like work as Customer Service Supervisor. It's anonymous and will only take a minute.

Top Customer Service Supervisor Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Customer Service Supervisors and discovered their number of Customer Service Supervisor opportunities and average salary. Through our research, we concluded that Walmart was the best, especially with an average salary of $31,486. Burlington Stores follows up with an average salary of $33,312, and then comes Kmart with an average of $33,327. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Customer Service Supervisor. The employers include CVS Health, Peak Oilfield Service Co., and Aetna

Most Common Employers For Customer Service Supervisor

RankCompanyZippia ScoreAverage Customer Service Supervisor SalaryAverage Salary
1$43,883
2$34,308
3$33,550
4$33,398
5$33,327
6$33,312

Customer Service Supervisor Videos

Becoming a Customer Service Supervisor FAQs

How long does it take to become a Customer Service Supervisor?

It takes 3 years of professional experience to become a customer service supervisor. That is the time it takes to learn specific customer service supervisor skills, but does not account for time spent in formal education. If you include the normal education requirements to complete a college degree, then it takes 6 to 8 years years to become a customer service supervisor.

Learn more about this question

How much does a customer service supervisor earn?

A customer service supervisor earns an average of about $62,000 a year. However, in the U.S., customer service supervisors can earn anywhere from about $26,000 to about $100,000 a year.

Customer service supervisors in the U.S. earn the most in San Francisco, where the average salary is about $73,000 a year, or 16% more than the national average.

Learn more about this question

What qualifications do you need to be a customer service manager?

The qualifications you need to be a customer service manager is a business administration or management degree. A person should also possess at least five years of experience working in customer service, though many jobs look for ten years of experience.

If a person wants to move up within their role, company, and industry, they should pursue a degree in business administration or management. This is because degree programs include human resources, professional ethics, and business administration coursework.

While a person can quickly learn some of this information on the job, a lot is not communicated in a work setting. These classes provide tools and information that a good customer service manager can utilize every day.

Although gaining professional certifications is not required for this position, many customer service managers pursue these credentials to increase employability. Two of the most common certifications for customer service managers include Certified Customer Service Manager and Customer Care Manager Certification.

These certifications are through the Customer Service Institute of American and offer credentials that demonstrate leadership capabilities, critical customer service skills, and other technical and soft skills needed for the role.

Other qualifications that customer service managers often possess are membership of professional organizations and interdepartmental initiatives. The broader and deeper a person's qualifications, the better they can develop solutions to complex customer service-related problems.

Learn more about this question

What skills does a customer service supervisor need?

The skills that a customer service supervisor needs are a combination of leadership, communication, and problem-solving skills to succeed in their roles. The skills are essential for the functioning of the role and ensuring that the entire department is running effectively.

Customer service supervisors must first and foremost possess excellent leadership skills. This allows them to oversee their team and department effectively. They use their leadership skills to develop and implement strategies and develop their staff members.

Communication skills are necessary to convey information to the customer and their team. This requires patience and good listening skills, as they must listen carefully, respond empathetically, and maintain a polite demeanor, even when communicating with frustrated or angry people.

A customer service supervisor also needs good computer skills in order to write reports, track team goals, and present results to executives. This also involves a high level of CRM mastery. To document client interactions, follow up on support issues, and collect data, customer service managers must master complex CRM applications.

Finally, customer service supervisors need excellent problem-solving skills to resolve client concerns while meeting company goals. They need to evaluate issues, consider potential options, weigh risks, and present solutions that satisfy everyone involved.

Learn more about this question

Search For Customer Service Supervisor Jobs

0 selections
0 selections