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Become A Customer Service Supervisor

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Working As A Customer Service Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $61,083

    Average Salary

What Does A Customer Service Supervisor Do At Unilever

* Responsible for daily supervision of the Customer Service team.
* Provide front line training and coaching for the department to review priorities and educate the Customer Service team on current and ongoing programs and promotions.
* Support and train lead team members.
* Promote additional customer sales by coaching team members on how to solicit sales and providing information on new and reformulated products, and product promotions including freight incentives, discounts, etc.
* Process adjustments and credits for accounts and Finance department as needed.
* Determine work procedures, prepare work schedules and expedite workflow.
* Assist as needed on all ongoing and special projects as directed by the Customer Service Manager

What Does A Customer Service Supervisor Do At Aramark

* Build relationships with Plant staff, faculty, staff, and students
* Receive service requests via phone calls, emails, and on-line submittals
* Dispatch technician to respond to serve calls.
* Create, enter data, and close work orders
* Work with the Plant foreman to maintain an accurate work order backlog
* Provide information to Plant and University personnel in times of crisis
* Work closely with the SRC foreman in developing programs to facilitate communication with the Campus.
* Secondary Duties and Responsibilities:
* Perform other duties as assigned

What Does A Customer Service Supervisor Do At Amtrust Financial Services

* Other duties may be assigned)
* Monitors calls to observe employee demeanor, technical accuracy, and conformity to policies.
* Provide direction and guidance to ensure consistent achievement of key performance metrics.
* Receives and resolves escalated calls and complaints.
* Achieve, measure, report and communicate goal attainment for assigned team.
* Develops and maintains area specific records, reviews and interprets reports.
* Ensure accurate and timely communication of issues to Manager.
* Coach, mentor, and develop agent team for skills expansion and promotional opportunities.
* Trains new employees and answers existing employees’ questions.
* Responsible for hiring decisions and progressive performance of team members
* Maintains positive morale while accomplishing goals of call center operations
* Perform other duties as assigned

What Does A Customer Service Supervisor Do At Johnson Controls

* Supervise employee(s) and ensure that they are familiar with Company rules and regulations.
* Administer the health, environmental and safety program in the work center; enforces health, environmental and safety standards, work practices and housekeeping.
* May be involved in the recruitment, retention, counseling/discipline, performance assessment and termination of employees under area of responsibility.
* Instruct and train personnel to perform work assignments efficiently and safely.
* Attend applicable meetings pertinent to the department in lieu of manager.
* Interact with internal and external customers to relay their needs and communicate the expected results back to the customer .
* Answer incoming customer calls and use independent judgment to take necessary action.
* Manage specific customer accounts and the needs associated with those accounts.
* To include order processing, monitoring orders for accurate information, and benchmarking
* Warranty Processing to include approving and monitoring that warranties are processed according to the customer’s requirements.
* Monitor loads and orders to ensure on time delivery.
* Log/track Customer Concerns.
* May perform customer visits.
* Performs any other duties assigned.
* external
* Job Specifications: /
* Bachelor's degree or 5 years of experience as a Customer Service Supervisor
* Minimum 2 years of customer service experience in a manufacturing environment or equivalent experience is highly preferred
* years supervisory experience preferred
* Excellent people and communication skills
* May need to work extended/flexible work hours
* Bilingual Spanish a plus but not required
* Microsoft Office Suite (primarily Excel)
* Ability to multi-task and critical thinking skills

What Does A Customer Service Supervisor Do At Cigna

* Oversee the processing of Medicare supplemental and life insurance applications following all state and federal mandated rules and regulations.
* Maintain current knowledge regarding company and industry policies and procedures and communicate to direct reports.
* Conduct training for new employees
* Oversee internal controls to ensure accuracy, timeliness and quality of work to adhere to published SLA
* Maintain Quality Assurance standards and guidelines for staff auditing.
* Assistance with new product implementation and application review
* Performance and coaching of staff including decisions regarding development, hiring, firing, performance management,increases, etc., for direct reports
* Identifies operational and / or potential systemic problems; identifies root causes and ensures that solutions are implemented promptly.
* Monitor workflow queues to ensure that the department is adhering to published Service Level Agreements.
* Correspond with agents, marketing agencies and other external customers to explain company policies and procedures affecting policy production and issuance.
* Prepare various reports and assist with other management tasks as needed.
* Review current processes and procedures to look for enhancements to reduce costs, provide better service or increase efficiencies

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Customer Service Supervisor Jobs

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Customer Service Supervisor Career Paths

Do you work as a Customer Service Supervisor?

Help others decide if this is a good career for them

Average Length of Employment
Service Manager 3.9 years
Service Supervisor 3.8 years
Top Employers Before
Cashier 9.5%
Teller 5.1%
Supervisor 4.3%
Manager 3.0%
Internship 2.2%
Top Employers After
Teller 5.6%
Supervisor 4.9%
Manager 4.8%
Cashier 4.6%

Do you work as a Customer Service Supervisor?

Customer Service Supervisor Demographics

Gender

Female

64.6%

Male

33.5%

Unknown

1.9%
Ethnicity

White

61.0%

Hispanic or Latino

17.7%

Black or African American

11.1%

Asian

6.6%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

66.1%

French

8.1%

Mandarin

2.6%

Italian

2.5%

Portuguese

2.2%

Chinese

2.1%

German

1.9%

Russian

1.8%

Carrier

1.8%

Arabic

1.8%

Hindi

1.5%

Japanese

1.5%

Cantonese

1.3%

Vietnamese

1.1%

Korean

1.1%

Urdu

1.0%

Greek

0.6%

Swedish

0.3%

Romanian

0.3%

Gujarati

0.3%
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Customer Service Supervisor Education

Schools

University of Phoenix

31.7%

Strayer University

7.5%

Liberty University

6.9%

Southern New Hampshire University

5.4%

Kaplan University

5.2%

Ashford University

4.9%

American InterContinental University

4.3%

Grand Canyon University

3.6%

Webster University

3.0%

University of Central Florida

2.9%

Miami Dade College

2.7%

Capella University

2.7%

Arizona State University

2.6%

University of Memphis

2.6%

Middle Tennessee State University

2.5%

San Jose State University

2.4%

Houston Community College

2.4%

Georgia State University

2.4%

Temple University

2.3%

University of Houston

2.2%
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Majors

Business

37.9%

Management

5.4%

Accounting

5.3%

Psychology

5.2%

Criminal Justice

5.0%

Health Care Administration

4.4%

Communication

4.2%

Marketing

3.7%

Human Resources Management

3.6%

General Studies

3.5%

Nursing

2.8%

Medical Assisting Services

2.8%

Liberal Arts

2.7%

Education

2.4%

Computer Science

2.2%

Finance

2.1%

English

2.1%

Computer Information Systems

1.6%

Elementary Education

1.5%

Biology

1.5%
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Degrees

Bachelors

35.3%

Other

31.7%

Associate

14.4%

Masters

10.5%

Certificate

5.3%

Diploma

1.6%

Doctorate

0.6%

License

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Customer Service Supervisor Salaries

Job Title Company Location Start Date Salary
Supervisor-Customer Service Laitram MacHinery, Inc. Harahan, LA Dec 25, 2013 $84,000
International Customer Service Supervisor Teleflex Medical Incorporated Parkton, NC Aug 08, 2011 $80,000
Supervisor, Customer Service Wolters Kluwer Elm Solutions, Inc. Houston, TX Sep 30, 2015 $76,155
Supervisor, Customer Service Domtar Paper Company, LLC Fort Mill, SC Oct 15, 2010 $75,690
Customer Service Supervisor Hoerbiger Service, Inc. La Porte, TX Jun 01, 2013 $68,427
Customer Service Supervisor-Bilingual Kefasong, Inc. Los Angeles, CA Jun 10, 2015 $68,141
Customer Service Supervisor Hoerbiger Service, Inc. TX Oct 01, 2011 $66,500
Customer Service Supervisor Schneider Electric USA, Inc. Smyrna, TN Aug 29, 2016 $65,208 -
$74,500
Customer Service Supervisor BJ Collection Inc. Los Angeles, CA Apr 03, 2016 $58,698
Customer Service Supervisor IZO Catering, Inc. Los Angeles, CA Oct 05, 2016 $58,698
North American Customer Service Supervisor Clariant Corporation The Woodlands, TX Sep 14, 2010 $57,512 -
$60,000
Supervisor Customer Service Hewlett Packard Company Denver, CO Oct 01, 2009 $55,702
Supervisor, Customer Service SONU Brothers, Inc. Norcross, GA Nov 06, 2009 $54,262
Supervisor Customer Service Hewlett-Packard Company Denver, CO Sep 30, 2012 $53,602 -
$60,242
Customer Service Supervisor DOMA Consolidating Inc. Chicago, IL Nov 05, 2007 $49,754
Customer Service Supervisor Dkang, Inc. Las Vegas, NV Jul 19, 2016 $49,150
Customer Service Supervisor AKDO Intertrade, Inc. Hayward, CA Oct 01, 2010 $47,382 -
$50,084
Customer Services Supervisor Leman USA, Inc. Inglewood, CA Mar 08, 2010 $46,000
Customer Service Supervisor Banner Caswell Productions Santa Monica, CA Jul 08, 2011 $44,370

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Top Skills for A Customer Service Supervisor

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  1. Customer Service Reps
  2. New Procedures
  3. Supervise
You can check out examples of real life uses of top skills on resumes here:
  • Provided daily coaching to customer service reps concerning quality, reliability, and productivity ensuring objectives were met.
  • Headed projects to ensure new procedures would adequately fit and effectively function in accordance to already established day-to-day operations.
  • Supervised department and provided direct medical supply service across the Colorado and Southern Wyoming territories
  • Instituted progressive departmental goals in the area of total customer satisfaction as well as comprehensive training agenda to promote problem resolution.
  • Assisted the Accounting Director with data entry of billing, Accounts Payable, Account Receivables, Payroll and Bank reconciliation.

How Would You Rate Working As a Customer Service Supervisor?

Are you working as a Customer Service Supervisor? Help us rate Customer Service Supervisor as a Career.

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Average Salary:

Top 10 Best States for Customer Service Supervisors

  1. Rhode Island
  2. New York
  3. Delaware
  4. Alaska
  5. District of Columbia
  6. Connecticut
  7. Minnesota
  8. Massachusetts
  9. Texas
  10. Ohio
  • (334 jobs)
  • (3,854 jobs)
  • (317 jobs)
  • (137 jobs)
  • (225 jobs)
  • (891 jobs)
  • (2,034 jobs)
  • (2,262 jobs)
  • (7,236 jobs)
  • (3,864 jobs)

Top Customer Service Supervisor Employers

Jobs From Top Customer Service Supervisor Employers

Customer Service Supervisor Videos

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A Day in the Life of a Supervisor

Career Advice on becoming a Produce Supervisor by Susan B (Full Version)

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