A customer service supervisor's job is to guarantee that customer experience at the organization they work for is like a day at the zoo, each and every time. And given the fact that people tend to be highly critical about customer care services, this is definitely easier said than done.
Typically, they rise to the position from a front-line representative position. Customer service supervisors oversee the work of customer care agent teams, coach the service staff, and make sure customer service teams are tightly bound and highly functional.
This is a managerial position, so you will need leadership skills. You need to be able to make people trust you and follow your vision, tactfully negotiate and resolve problems, and never let your frustration get the best of you. Leave that to the customers.
There is more than meets the eye when it comes to being a customer service supervisor. For example, did you know that they make an average of $22.57 an hour? That's $46,940 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer service supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed leadership skills, management skills and time-management skills.
When it comes to the most important skills required to be a customer service supervisor, we found that a lot of resumes listed 11.4% of customer service supervisors included customer service, while 11.0% of resumes included customer care, and 10.4% of resumes included company standards. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service supervisor job title. But what industry to start with? Most customer service supervisors actually find jobs in the retail and finance industries.
If you're interested in becoming a customer service supervisor, one of the first things to consider is how much education you need. We've determined that 34.2% of customer service supervisors have a bachelor's degree. In terms of higher education levels, we found that 6.0% of customer service supervisors have master's degrees. Even though some customer service supervisors have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer service supervisor. When we researched the most common majors for a customer service supervisor, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer service supervisor resumes include associate degree degrees or master's degree degrees.
You may find that experience in other jobs will help you become a customer service supervisor. In fact, many customer service supervisor jobs require experience in a role such as customer service representative. Meanwhile, many customer service supervisors also have previous career experience in roles such as cashier or sales associate.