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Customer Service Supervisor Careers

A customer service supervisor's job is to guarantee that customer experience at the organization they work for is like a day at the zoo, each and every time. And given the fact that people tend to be highly critical about customer care services, this is definitely easier said than done.

Typically, they rise to the position from a front-line representative position. Customer service supervisors oversee the work of customer care agent teams, coach the service staff, and make sure customer service teams are tightly bound and highly functional.

This is a managerial position, so you will need leadership skills. You need to be able to make people trust you and follow your vision, tactfully negotiate and resolve problems, and never let your frustration get the best of you. Leave that to the customers.

There is more than meets the eye when it comes to being a customer service supervisor. For example, did you know that they make an average of $22.57 an hour? That's $46,940 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Service Supervisor Do

There are certain skills that many customer service supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed leadership skills, management skills and time-management skills.

When it comes to the most important skills required to be a customer service supervisor, we found that a lot of resumes listed 11.4% of customer service supervisors included customer service, while 11.0% of resumes included customer care, and 10.4% of resumes included company standards. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service supervisor job title. But what industry to start with? Most customer service supervisors actually find jobs in the retail and finance industries.

How To Become a Customer Service Supervisor

If you're interested in becoming a customer service supervisor, one of the first things to consider is how much education you need. We've determined that 34.2% of customer service supervisors have a bachelor's degree. In terms of higher education levels, we found that 6.0% of customer service supervisors have master's degrees. Even though some customer service supervisors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service supervisor. When we researched the most common majors for a customer service supervisor, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer service supervisor resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer service supervisor. In fact, many customer service supervisor jobs require experience in a role such as customer service representative. Meanwhile, many customer service supervisors also have previous career experience in roles such as cashier or sales associate.

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Average Salary
$46,940
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
107,976
Job Openings

Customer Service Supervisor Career Paths

Top Careers Before Customer Service Supervisor

Cashier
15.6 %

Top Careers After Customer Service Supervisor

Cashier
9.7 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Service Supervisor

Customer Service Supervisors in America make an average salary of $46,940 per year or $23 per hour. The top 10 percent makes over $65,000 per year, while the bottom 10 percent under $33,000 per year.
Average Salary
$46,940

Best Paying Cities

City
ascdesc
Average Salarydesc
Danbury, CT
Salary Range48k - 74k$60k$60,455
New York, NY
Salary Range47k - 72k$59k$58,817
Fort Lauderdale, FL
Salary Range43k - 68k$55k$54,542
Laurel, MD
Salary Range43k - 67k$54k$54,466
Seattle, WA
Salary Range40k - 64k$51k$51,176
South Portland, ME
Salary Range42k - 62k$51k$51,112
$30k
$74k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Service Supervisor-US Remote
Customer Service Supervisor-US Remote
Unitedhealth Group
Unitedhealth Group
01/29/2021
01/29/2021
$43,20001/29/2021
$43,200
Regulatory Licensing and Customer Service Supervisor
Regulatory Licensing and Customer Service Supervisor
City of Seattle
City of Seattle
01/28/2021
01/28/2021
$67,28501/28/2021
$67,285
Customer Service Supervisor-US Remote
Customer Service Supervisor-US Remote
Unitedhealth Group Inc.
Unitedhealth Group Inc.
01/28/2021
01/28/2021
$43,20001/28/2021
$43,200
Customer Service Supervisor
Customer Service Supervisor
Aerotek
Aerotek
01/26/2021
01/26/2021
$65,00001/26/2021
$65,000
Guest Customer Services Supervisor
Guest Customer Services Supervisor
Bluegreen Resorts
Bluegreen Resorts
01/15/2021
01/15/2021
$35,47901/15/2021
$35,479
See More Recent Salaries

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Customer Service Supervisor Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Service Supervisor. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Service Supervisor Resume

At Zippia, we went through countless Customer Service Supervisor resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Service Supervisor Demographics

Gender

female

62.3 %

male

33.1 %

unknown

4.6 %

Ethnicity

White

64.1 %

Hispanic or Latino

17.4 %

Black or African American

10.3 %

Foreign Languages Spoken

Spanish

69.4 %

French

7.4 %

Portuguese

2.5 %
See More Demographics

Customer Service Supervisor Education

Majors

Business
34.9 %

Degrees

Bachelors

34.2 %

High School Diploma

26.1 %

Associate

20.9 %

Top Colleges for Customer Service Supervisors

1. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Public

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Public

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Public

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Public

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Public

In-State Tuition
$18,454
Enrollment
40,108
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Service Supervisor

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.4% of customer service supervisors listed customer service on their resume, but soft skills such as leadership skills and management skills are important as well.

Best States For a Customer Service Supervisor

Some places are better than others when it comes to starting a career as a customer service supervisor. The best states for people in this position are Connecticut, New York, Maryland, and Florida. Customer service supervisors make the most in Connecticut with an average salary of $60,719. Whereas in New York and Maryland, they would average $58,804 and $54,594, respectively. While customer service supervisors would only make an average of $53,600 in Florida, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Connecticut

Total Customer Service Supervisor Jobs:
1,212
Highest 10% Earn:
$90,000
Location Quotient:
1.14
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Florida

Total Customer Service Supervisor Jobs:
6,838
Highest 10% Earn:
$83,000
Location Quotient:
1.37
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Maine

Total Customer Service Supervisor Jobs:
721
Highest 10% Earn:
$72,000
Location Quotient:
1.7
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Service Supervisor Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer service supervisors and discovered their number of customer service supervisor opportunities and average salary. Through our research, we concluded that Walmart was the best, especially with an average salary of $42,758. Burlington follows up with an average salary of $39,488, and then comes Kmart with an average of $41,200. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer service supervisor. The employers include Equifax, Wells Fargo, and Public Consulting Group

1. Walmart
4.9
Avg. Salary: 
$42,758
Customer Service Supervisors Hired: 
3,197+
2. Burlington
4.5
Avg. Salary: 
$39,488
Customer Service Supervisors Hired: 
1,528+
3. Kmart
4.8
Avg. Salary: 
$41,200
Customer Service Supervisors Hired: 
1,199+
4. United States Postal Service
3.6
Avg. Salary: 
$37,873
Customer Service Supervisors Hired: 
761+
5. Verizon Communications
4.7
Avg. Salary: 
$46,921
Customer Service Supervisors Hired: 
735+
6. Whole Foods Market
4.4
Avg. Salary: 
$43,164
Customer Service Supervisors Hired: 
630+

Customer Service Supervisor Videos

Updated October 2, 2020