A customer service supervisor's job is to guarantee that customer experience at the organization they work for is like a day at the zoo, each and every time. And given the fact that people tend to be highly critical about customer care services, this is definitely easier said than done.
Typically, they rise to the position from a front-line representative position. Customer service supervisors oversee the work of customer care agent teams, coach the service staff, and make sure customer service teams are tightly bound and highly functional.
This is a managerial position, so you will need leadership skills. You need to be able to make people trust you and follow your vision, tactfully negotiate and resolve problems, and never let your frustration get the best of you. Leave that to the customers.
How to Become a Customer Service Supervisor
What is a Customer Service Supervisor
There is more than meets the eye when it comes to being a Customer Service Supervisor. For example, did you know that they make an average of $18.1 an hour? That's $37,638 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
What Does a Customer Service Supervisor Do
There are certain skills that many Customer Service Supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Leadership skills, Management skills and Time-management skills.
How To Become a Customer Service Supervisor
If you're interested in becoming a Customer Service Supervisor, one of the first things to consider is how much education you need. We've determined that 44.0% of Customer Service Supervisors have a bachelor's degree. In terms of higher education levels, we found that 4.4% of Customer Service Supervisors have master's degrees. Even though some Customer Service Supervisors have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Customer Service Supervisor. When we researched the most common majors for a Customer Service Supervisor, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Customer Service Supervisor resumes include High School Diploma degrees or Diploma degrees.
You may find that experience in other jobs will help you become a Customer Service Supervisor. In fact, many Customer Service Supervisor jobs require experience in a role such as Customer Service Representative. Meanwhile, many Customer Service Supervisors also have previous career experience in roles such as Cashier or Sales Associate.
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And if you’re looking for a job, here are the five top employers hiring now:
Customer Service Supervisor Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of Assistant Manager you might progress to a role such as Manager eventually. Later on in your career, you could end up with the title Senior Operations Manager.
Customer Service Supervisor Jobs You Might Like
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Average Salary for a Customer Service Supervisor
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12 Customer Service Supervisor Resume Examples
Build a professional customer service supervisor resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your customer service supervisor resume.
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Billy Ford Customer Service Supervisor |
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Michelle Price Customer Service Supervisor Experience Customer Service Supervisor2011 - Present Walmart•Las Vegas, NV
Human Resources Coordinator2001 - 2011 Automatic Data Processing•San Dimas, CA
Accounts Payable Clerk1991 - 2001 First American Title Guaranty Holding Company•San Bernardino, CA
Accountant Assistant1987 - 1991 First American Title Guaranty Holding Company•San Bernardino, CA
Skills Company PoliciesCompetitive AnalysisCobraCustomer PaymentsData EntryPOSFinancial StatementsPerformance ManagementIncomeProcedures Education Bachelor's Degree Business1984 - 1987 California State University - San Bernardino•San Bernardino, CA |
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Learn How To Write a Customer Service Supervisor Resume
At Zippia, we went through countless Customer Service Supervisor resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Customer Service Supervisor Resume Examples And TemplatesAnd if you’re looking for a job, here are the five top employers hiring now:
Choose From 10+ Customizable Customer Service Supervisor Resume templates
Zippia allows you to choose from different easy-to-use Customer Service Supervisor templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Supervisor resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Find the best Customer Service Supervisor job for you
Customer Service Supervisor Jobs You Might Like
- High Paying Customer Service Supervisor Jobs - $53K and Up
- Work From Home Customer Service Supervisor Jobs
- Entry Level Customer Service Supervisor Jobs
- Part Time Customer Service Supervisor Jobs
- Actively Hiring
- No Degree Customer Service Supervisor Jobs
Top Colleges for Customer Service Supervisors
1. California State University - Bakersfield
Bakersfield, CA • Private
2. Stanford University
Stanford, CA • Private
3. University of Pennsylvania
Philadelphia, PA • Private
4. University of Minnesota - Twin Cities
Minneapolis, MN • Private
5. Cornell University
Ithaca, NY • Private
6. University of California, Berkeley
Berkeley, CA • Private
7. Northwestern University
Evanston, IL • Private
8. Western Carolina University
Cullowhee, NC • Private
9. SUNY College of Agriculture & Technology at Morrisville
Morrisville, NY • Private
10. Pennsylvania State University
University Park, PA • Private
Find the best Customer Service Supervisor job for you
Customer Service Supervisor Jobs You Might Like
- High Paying Customer Service Supervisor Jobs - $53K and Up
- Work From Home Customer Service Supervisor Jobs
- Entry Level Customer Service Supervisor Jobs
- Part Time Customer Service Supervisor Jobs
- Actively Hiring
- No Degree Customer Service Supervisor Jobs
Online Courses For Customer Service Supervisor That You May Like
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
Master Customer Service using this practical customer care course...
Top Skills For a Customer Service Supervisor
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.4% of Customer Service Supervisors listed Customer Service on their resume, but soft skills such as Leadership skills and Management skills are important as well.
Best States For a Customer Service Supervisor
Some places are better than others when it comes to starting a career as a Customer Service Supervisor. The best states for people in this position are Alaska, Washington, New York, and Wisconsin. Customer Service Supervisors make the most in Alaska with an average salary of $57,970. Whereas in Washington and New York, they would average $46,605 and $46,604, respectively. While Customer Service Supervisors would only make an average of $45,472 in Wisconsin, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Wisconsin
$45,472
Avg. Salary
2. Connecticut
$42,857
Avg. Salary
3. Iowa
$38,398
Avg. Salary
How Do Customer Service Supervisor Rate Their Jobs?
Top Customer Service Supervisor Employers
We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Customer Service Supervisors and discovered their number of Customer Service Supervisor opportunities and average salary. Through our research, we concluded that Walmart was the best, especially with an average salary of $31,486. Burlington Stores follows up with an average salary of $33,312, and then comes Kmart with an average of $33,327. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Customer Service Supervisor. The employers include CVS Health, Peak Oilfield Service Co., and Aetna
Customer Service Supervisor Videos
Becoming a Customer Service Supervisor FAQs
How long does it take to become a Customer Service Supervisor?
It takes 3 years of professional experience to become a customer service supervisor. That is the time it takes to learn specific customer service supervisor skills, but does not account for time spent in formal education. If you include the normal education requirements to complete a college degree, then it takes 6 to 8 years years to become a customer service supervisor.
How much does a customer service supervisor earn?
A customer service supervisor earns an average of about $62,000 a year. However, in the U.S., customer service supervisors can earn anywhere from about $26,000 to about $100,000 a year.
Customer service supervisors in the U.S. earn the most in San Francisco, where the average salary is about $73,000 a year, or 16% more than the national average.
What qualifications do you need to be a customer service manager?
The qualifications you need to be a customer service manager is a business administration or management degree. A person should also possess at least five years of experience working in customer service, though many jobs look for ten years of experience.
If a person wants to move up within their role, company, and industry, they should pursue a degree in business administration or management. This is because degree programs include human resources, professional ethics, and business administration coursework.
While a person can quickly learn some of this information on the job, a lot is not communicated in a work setting. These classes provide tools and information that a good customer service manager can utilize every day.
Although gaining professional certifications is not required for this position, many customer service managers pursue these credentials to increase employability. Two of the most common certifications for customer service managers include Certified Customer Service Manager and Customer Care Manager Certification.
These certifications are through the Customer Service Institute of American and offer credentials that demonstrate leadership capabilities, critical customer service skills, and other technical and soft skills needed for the role.
Other qualifications that customer service managers often possess are membership of professional organizations and interdepartmental initiatives. The broader and deeper a person's qualifications, the better they can develop solutions to complex customer service-related problems.
What skills does a customer service supervisor need?
The skills that a customer service supervisor needs are a combination of leadership, communication, and problem-solving skills to succeed in their roles. The skills are essential for the functioning of the role and ensuring that the entire department is running effectively.
Customer service supervisors must first and foremost possess excellent leadership skills. This allows them to oversee their team and department effectively. They use their leadership skills to develop and implement strategies and develop their staff members.
Communication skills are necessary to convey information to the customer and their team. This requires patience and good listening skills, as they must listen carefully, respond empathetically, and maintain a polite demeanor, even when communicating with frustrated or angry people.
A customer service supervisor also needs good computer skills in order to write reports, track team goals, and present results to executives. This also involves a high level of CRM mastery. To document client interactions, follow up on support issues, and collect data, customer service managers must master complex CRM applications.
Finally, customer service supervisors need excellent problem-solving skills to resolve client concerns while meeting company goals. They need to evaluate issues, consider potential options, weigh risks, and present solutions that satisfy everyone involved.