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Become A Customer Service Supervisor

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Working As A Customer Service Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $48,575

    Average Salary

What Does A Customer Service Supervisor Do At Unilever

* Responsible for daily supervision of the Customer Service team.
* Provide front line training and coaching for the department to review priorities and educate the Customer Service team on current and ongoing programs and promotions.
* Support and train lead team members.
* Promote additional customer sales by coaching team members on how to solicit sales and providing information on new and reformulated products, and product promotions including freight incentives, discounts, etc.
* Process adjustments and credits for accounts and Finance department as needed.
* Determine work procedures, prepare work schedules and expedite workflow.
* Assist as needed on all ongoing and special projects as directed by the Customer Service Manager

What Does A Customer Service Supervisor Do At Aramark

* Build relationships with Plant staff, faculty, staff, and students
* Receive service requests via phone calls, emails, and on-line submittals
* Dispatch technician to respond to serve calls.
* Create, enter data, and close work orders
* Work with the Plant foreman to maintain an accurate work order backlog
* Provide information to Plant and University personnel in times of crisis
* Work closely with the SRC foreman in developing programs to facilitate communication with the Campus.
* Secondary Duties and Responsibilities:
* Perform other duties as assigned

What Does A Customer Service Supervisor Do At Amtrust Financial Services

* Other duties may be assigned)
* Monitors calls to observe employee demeanor, technical accuracy, and conformity to policies.
* Provide direction and guidance to ensure consistent achievement of key performance metrics.
* Receives and resolves escalated calls and complaints.
* Achieve, measure, report and communicate goal attainment for assigned team.
* Develops and maintains area specific records, reviews and interprets reports.
* Ensure accurate and timely communication of issues to Manager.
* Coach, mentor, and develop agent team for skills expansion and promotional opportunities.
* Trains new employees and answers existing employees’ questions.
* Responsible for hiring decisions and progressive performance of team members
* Maintains positive morale while accomplishing goals of call center operations
* Perform other duties as assigned

What Does A Customer Service Supervisor Do At Johnson Controls

* Supervise employee(s) and ensure that they are familiar with Company rules and regulations.
* Administer the health, environmental and safety program in the work center; enforces health, environmental and safety standards, work practices and housekeeping.
* May be involved in the recruitment, retention, counseling/discipline, performance assessment and termination of employees under area of responsibility.
* Instruct and train personnel to perform work assignments efficiently and safely.
* Attend applicable meetings pertinent to the department in lieu of manager.
* Interact with internal and external customers to relay their needs and communicate the expected results back to the customer .
* Answer incoming customer calls and use independent judgment to take necessary action.
* Manage specific customer accounts and the needs associated with those accounts.
* To include order processing, monitoring orders for accurate information, and benchmarking
* Warranty Processing to include approving and monitoring that warranties are processed according to the customer’s requirements.
* Monitor loads and orders to ensure on time delivery.
* Log/track Customer Concerns.
* May perform customer visits.
* Performs any other duties assigned.
* external
* Job Specifications: /
* Bachelor's degree or 5 years of experience as a Customer Service Supervisor
* Minimum 2 years of customer service experience in a manufacturing environment or equivalent experience is highly preferred
* years supervisory experience preferred
* Excellent people and communication skills
* May need to work extended/flexible work hours
* Bilingual Spanish a plus but not required
* Microsoft Office Suite (primarily Excel)
* Ability to multi-task and critical thinking skills

What Does A Customer Service Supervisor Do At Cigna

* Oversee the processing of Medicare supplemental and life insurance applications following all state and federal mandated rules and regulations.
* Maintain current knowledge regarding company and industry policies and procedures and communicate to direct reports.
* Conduct training for new employees
* Oversee internal controls to ensure accuracy, timeliness and quality of work to adhere to published SLA
* Maintain Quality Assurance standards and guidelines for staff auditing.
* Assistance with new product implementation and application review
* Performance and coaching of staff including decisions regarding development, hiring, firing, performance management,increases, etc., for direct reports
* Identifies operational and / or potential systemic problems; identifies root causes and ensures that solutions are implemented promptly.
* Monitor workflow queues to ensure that the department is adhering to published Service Level Agreements.
* Correspond with agents, marketing agencies and other external customers to explain company policies and procedures affecting policy production and issuance.
* Prepare various reports and assist with other management tasks as needed.
* Review current processes and procedures to look for enhancements to reduce costs, provide better service or increase efficiencies

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Do you work as a Customer Service Supervisor?

Customer Service Supervisor Jobs

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Customer Service Supervisor Career Paths

Customer Service Supervisor
Operation Supervisor General Manager
Account Manager
5 Yearsyrs
Project Manager Construction Manager Operations Manager
Branch Manager
6 Yearsyrs
Call Center Supervisor
Call Center Manager
6 Yearsyrs
Human Resources Coordinator Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Operations Manager General Manager
District Manager
7 Yearsyrs
Sales Manager Business Manager Controller
Finance Controller
9 Yearsyrs
Security Officer Night Auditor Assistant General Manager
Food And Beverage Manager
5 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Medical Assistant Front Desk Coordinator Front Office Manager
Hotel Manager
5 Yearsyrs
Human Resources Coordinator Human Resources Generalist
Human Resources Business Partner
10 Yearsyrs
Office Manager Human Resources Coordinator
Human Resources Manager
7 Yearsyrs
Specialist Analyst Assistant Vice President
Manager, Assistant Vice President
7 Yearsyrs
General Manager Account Executive Sales Manager
Office Manager
5 Yearsyrs
Operations Manager Plant Manager General Manager
Operations Director
9 Yearsyrs
Account Manager Sales Manager
Operations Manager
7 Yearsyrs
Operation Supervisor Operations Manager
Plant Manager
11 Yearsyrs
Project Manager Program Manager General Manager
President Of Operations
11 Yearsyrs
Sales Manager Office Manager
Property Manager
6 Yearsyrs
Account Manager Account Executive
Sales Manager
5 Yearsyrs
General Manager Account Manager Operations Manager
Senior Operations Manager
9 Yearsyrs
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Do you work as a Customer Service Supervisor?

Help others decide if this is a good career for them

Average Length of Employment
Service Manager 3.9 years
Service Supervisor 3.8 years
Top Employers Before
Cashier 9.5%
Teller 5.1%
Supervisor 4.3%
Manager 3.0%
Internship 2.2%
Top Employers After
Teller 5.6%
Supervisor 4.9%
Manager 4.8%
Cashier 4.6%

Do you work as a Customer Service Supervisor?

Customer Service Supervisor Demographics

Gender

Female

64.6%

Male

33.5%

Unknown

1.9%
Ethnicity

White

78.4%

Hispanic or Latino

13.1%

Asian

6.3%

Unknown

1.6%

Black or African American

0.6%
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Languages Spoken

Spanish

66.1%

French

8.1%

Mandarin

2.6%

Italian

2.5%

Portuguese

2.2%

Chinese

2.1%

German

1.9%

Russian

1.8%

Carrier

1.8%

Arabic

1.8%

Japanese

1.5%

Hindi

1.5%

Cantonese

1.3%

Vietnamese

1.1%

Korean

1.1%

Urdu

1.0%

Greek

0.6%

Swedish

0.3%

Romanian

0.3%

Gujarati

0.3%
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Customer Service Supervisor Education

Schools

University of Phoenix

31.7%

Strayer University

7.5%

Liberty University

6.9%

Southern New Hampshire University

5.4%

Kaplan University

5.2%

Ashford University

4.9%

American InterContinental University

4.3%

Grand Canyon University

3.6%

Webster University

3.0%

University of Central Florida

2.9%

Miami Dade College

2.7%

Capella University

2.7%

Arizona State University

2.6%

University of Memphis

2.6%

Middle Tennessee State University

2.5%

San Jose State University

2.4%

Houston Community College

2.4%

Georgia State University

2.4%

Temple University

2.3%

University of Houston

2.2%
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Majors

Business

37.9%

Management

5.4%

Accounting

5.3%

Psychology

5.2%

Criminal Justice

5.0%

Health Care Administration

4.4%

Communication

4.2%

Marketing

3.7%

Human Resources Management

3.6%

General Studies

3.5%

Nursing

2.8%

Medical Assisting Services

2.8%

Liberal Arts

2.7%

Education

2.4%

Computer Science

2.2%

Finance

2.1%

English

2.1%

Computer Information Systems

1.6%

Elementary Education

1.5%

Biology

1.5%
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Degrees

Bachelors

35.3%

Other

31.7%

Associate

14.4%

Masters

10.5%

Certificate

5.3%

Diploma

1.6%

Doctorate

0.6%

License

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Customer Service Supervisor Salaries

Job Title Company Location Start Date Salary
Supervisor-Customer Service Laitram MacHinery, Inc. Harahan, LA Dec 25, 2013 $84,000
International Customer Service Supervisor Teleflex Medical Incorporated Parkton, NC Aug 08, 2011 $80,000
Supervisor, Customer Service Wolters Kluwer Elm Solutions, Inc. Houston, TX Sep 30, 2015 $76,155
Supervisor, Customer Service Domtar Paper Company, LLC Fort Mill, SC Oct 15, 2010 $75,690
Customer Service Supervisor Hoerbiger Service, Inc. La Porte, TX Jun 01, 2013 $68,427
Customer Service Supervisor-Bilingual Kefasong, Inc. Los Angeles, CA Jun 10, 2015 $68,141
Customer Service Supervisor Hoerbiger Service, Inc. TX Oct 01, 2011 $66,500
Customer Service Supervisor Schneider Electric USA, Inc. Smyrna, TN Aug 29, 2016 $65,208 -
$74,500
Customer Service Supervisor BJ Collection Inc. Los Angeles, CA Apr 03, 2016 $58,698
Customer Service Supervisor IZO Catering, Inc. Los Angeles, CA Oct 05, 2016 $58,698
North American Customer Service Supervisor Clariant Corporation The Woodlands, TX Sep 14, 2010 $57,512 -
$60,000
Supervisor Customer Service Hewlett Packard Company Denver, CO Oct 01, 2009 $55,702
Supervisor, Customer Service SONU Brothers, Inc. Norcross, GA Nov 06, 2009 $54,262
Supervisor Customer Service Hewlett-Packard Company Denver, CO Sep 30, 2012 $53,602 -
$60,242
Customer Service Supervisor DOMA Consolidating Inc. Chicago, IL Nov 05, 2007 $49,754
Customer Service Supervisor Dkang, Inc. Las Vegas, NV Jul 19, 2016 $49,150
Customer Service Supervisor AKDO Intertrade, Inc. Hayward, CA Oct 01, 2010 $47,382 -
$50,084
Customer Services Supervisor Leman USA, Inc. Inglewood, CA Mar 08, 2010 $46,000
Customer Service Supervisor Banner Caswell Productions Santa Monica, CA Jul 08, 2011 $44,370

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How Would You Rate The Salary Of a Customer Service Supervisor?

Have you worked as a Customer Service Supervisor? Help other job seekers by rating your experience as a Customer Service Supervisor.

Top Skills for A Customer Service Supervisor

CustomerServiceRepsNewProceduresSuperviseEnsureCustomerSatisfactionPayrollCustomerComplaintsFrontEndCustomerServiceIssuesSafetyCompanyPoliciesServiceDepartmentDataEntryPhoneCallsCustomerInquiriesServiceDeskDailyOperationsCustomerServiceAgentsServiceLevelsDisciplinaryActionsDirectReports

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  1. Customer Service Reps
  2. New Procedures
  3. Supervise
You can check out examples of real life uses of top skills on resumes here:
  • Coached and trained 12 Customer Service Reps in achieving productivity goals that were set forth by Management.
  • Created and implemented new procedures, purchased products from vendors, led inventory control efforts, and oversaw shipping and receiving.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Performed supervisor call backs and investigation of accounts that needed immediate assistance to ensure customer satisfaction.
  • Assisted the Accounting Director with data entry of billing, Accounts Payable, Account Receivables, Payroll and Bank reconciliation.

How Would You Rate Working As a Customer Service Supervisor?

Are you working as a Customer Service Supervisor? Help us rate Customer Service Supervisor as a Career.

Top Customer Service Supervisor Employers

Customer Service Supervisor Videos

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