Customer service supervisor vs senior customer service representative

The differences between customer service supervisors and senior customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer service supervisor, becoming a senior customer service representative takes usually requires 6-12 months. Additionally, a customer service supervisor has an average salary of $38,792, which is higher than the $35,008 average annual salary of a senior customer service representative.

The top three skills for a customer service supervisor include strong customer service, customer care and customer support. The most important skills for a senior customer service representative are outbound calls, windows, and customer inquiries.

Customer service supervisor vs senior customer service representative overview

	Customer Service Supervisor	Senior Customer Service Representative
Yearly salary	$38,792	$35,008
Hourly rate	$18.65	$16.83
Growth rate	-4%	-4%
Number of jobs	233,004	187,517
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 46%
Average age	47	40
Years of experience	6	12

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

What does a senior customer service representative do?

A senior customer service representative specializes in communicating with clients and providing them with the needed assistance. Aside from responding to calls and inquiries, a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence. With years of extensive expertise and knowledge, they are also responsible for leading and supervising a team of customer service representatives, all in the joint effort to secure customer satisfaction and reach sales targets.

Customer service supervisor vs senior customer service representative salary

Customer service supervisors and senior customer service representatives have different pay scales, as shown below.

	Customer Service Supervisor	Senior Customer Service Representative
Average salary	$38,792	$35,008
Salary range	Between $27,000 And $53,000	Between $28,000 And $42,000
Highest paying City	New York, NY	Oxnard, CA
Highest paying state	Maryland	Massachusetts
Best paying company	Schneider Electric Industrial Services	Bayer
Best paying industry	Finance	Technology

Differences between customer service supervisor and senior customer service representative education

There are a few differences between a customer service supervisor and a senior customer service representative in terms of educational background:

	Customer Service Supervisor	Senior Customer Service Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	California State University - Bakersfield	-

Customer service supervisor vs senior customer service representative demographics

Here are the differences between customer service supervisors' and senior customer service representatives' demographics:

	Customer Service Supervisor	Senior Customer Service Representative
Average age	47	40
Gender ratio	Male, 34.9% Female, 65.1%	Male, 28.9% Female, 71.1%
Race ratio	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between customer service supervisor and senior customer service representative duties and responsibilities

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Senior customer service representative example responsibilities.

Manage and verify accuracy of payments, wires, and ACH transactions for payroll and distributions.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system when need.
Research and correct contribution and distribution forms for IRS.
Install and maintain teletypes, daisy wheel and dot matrix printers, and modems.
Follow FDA regulations for record keeping of all oxygen from source to end user.

Customer service supervisor vs senior customer service representative skills

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

Common senior customer service representative skills

Outbound Calls, 6%
Windows, 5%
Customer Inquiries, 5%
Product Knowledge, 4%
Quality Standards, 4%
Customer Satisfaction, 4%

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Customer Service Supervisor
Customer Service Supervisor vs Senior Customer Service Representative

Updated January 8, 2025

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