Customer service supervisor vs service supervisor

The differences between customer service supervisors and service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service supervisor and a service supervisor. Additionally, a service supervisor has an average salary of $52,539, which is higher than the $38,792 average annual salary of a customer service supervisor.

The top three skills for a customer service supervisor include strong customer service, customer care and customer support. The most important skills for a service supervisor are patients, cleanliness, and safety procedures.

Customer service supervisor vs service supervisor overview

	Customer Service Supervisor	Service Supervisor
Yearly salary	$38,792	$52,539
Hourly rate	$18.65	$25.26
Growth rate	-4%	6%
Number of jobs	233,004	77,954
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 53%
Average age	47	47
Years of experience	6	6

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

What does a service supervisor do?

A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.

Customer service supervisor vs service supervisor salary

Customer service supervisors and service supervisors have different pay scales, as shown below.

	Customer Service Supervisor	Service Supervisor
Average salary	$38,792	$52,539
Salary range	Between $27,000 And $53,000	Between $34,000 And $80,000
Highest paying City	New York, NY	New York, NY
Highest paying state	Maryland	New York
Best paying company	Schneider Electric Industrial Services	Apple
Best paying industry	Finance	-

Differences between customer service supervisor and service supervisor education

There are a few differences between a customer service supervisor and a service supervisor in terms of educational background:

	Customer Service Supervisor	Service Supervisor
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer service supervisor vs service supervisor demographics

Here are the differences between customer service supervisors' and service supervisors' demographics:

	Customer Service Supervisor	Service Supervisor
Average age	47	47
Gender ratio	Male, 34.9% Female, 65.1%	Male, 54.1% Female, 45.9%
Race ratio	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between customer service supervisor and service supervisor duties and responsibilities

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Service supervisor example responsibilities.

Manage migrations from in-house to third party to SharePoint (SPS/WSS/CMS) architectures.
Monitor integration orders and product allocation, insuring the department's SLA's are achieved.
Manage night and day sort for DHL with routes run by union couriers and independent contract couriers.
Handle print queue issues, manage PC loaner program, and manage the PC refresh for the office.
Manage the rig up, pumping, and rig down of high pressure and high rate frac jobs.
Manage major plastic injection mold tool refurbishment and part bank build program for the top selling A/C recovery unit.

Customer service supervisor vs service supervisor skills

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

Common service supervisor skills

Patients, 11%
Cleanliness, 7%
Safety Procedures, 6%
Patient Care, 5%
Direct Supervision, 5%
Professional Development, 4%

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Office and Administrative Industry
Customer Service Supervisor
Customer Service Supervisor vs Service Supervisor

Updated January 8, 2025

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