Customer service supervisor demographics and statistics in the US
Customer service supervisor demographics research summary. Zippia estimates customer service supervisor demographics and statistics in the United States by using a database of 30 million profiles. Our customer service supervisor estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service supervisors after extensive research and analysis:
- There are over 284,646 customer service supervisors currently employed in the United States.
- 65.1% of all customer service supervisors are women, while 34.9% are men.
- The average customer service supervisor age is 47 years old.
- The most common ethnicity of customer service supervisors is White (60.4%), followed by Hispanic or Latino (19.0%), Black or African American (10.0%) and Asian (5.3%).
- Customer service supervisors are most in-demand in Dallas, TX.
- New York, NY pays an annual average wage of $48,237, the highest in the US.
- In 2022, women customer service supervisors earned 92% of what men earned.
- Connecticut is the best state for customer service supervisors to live.
- Customer service supervisors are 50% more likely to work at public companies in comparison to private companies.
On this page
Customer service supervisor demographics by:
Customer service supervisor gender statistics
65.1% of customer service supervisors are women and 34.9% of customer service supervisors are men.
- Female, 65.1%
- Male, 34.9%
Customer service supervisor gender ratio
| Gender | Percentages |
|---|---|
| Female | 65.1% |
| Male | 34.9% |
Customer service supervisor gender pay gap
Women earn 92¢ for every $1 earned by men
Male income
$43,231
Female income
$39,688
Customer service supervisor gender ratio over time
This data breaks down the percentage of men and women in customer service supervisor positions over time. Currently, 65.1% of customer service supervisors are female.
Customer service supervisor gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 41.21% | 58.79% |
| 2011 | 40.28% | 59.72% |
| 2012 | 42.49% | 57.51% |
| 2013 | 42.66% | 57.34% |
| 2014 | 42.00% | 58.00% |
| 2015 | 42.20% | 57.80% |
| 2016 | 43.83% | 56.17% |
| 2017 | 42.14% | 57.86% |
| 2018 | 40.46% | 59.54% |
| 2019 | 35.76% | 64.24% |
| 2020 | 33.86% | 66.14% |
| 2021 | 34.86% | 65.14% |
Customer service supervisor related jobs gender ratio
We compared customer service supervisors with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Office Manager/Receptionist | 7% | 93% |
| Billing Office Manager | 8% | 92% |
| Office Manager/Office Coordinator | 9% | 91% |
| Customer Service Supervisor | 35% | 65% |
| Chief Load Dispatcher | 90% | 10% |
| Chief Service Observer | 91% | 9% |
| Chief Order Dispatcher | 93% | 8% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service supervisor demographics by race
The most common ethnicity among customer service supervisors is White, which makes up 60.4% of all customer service supervisors. Comparatively, 19.0% of customer service supervisors are Hispanic or Latino and 10.0% of customer service supervisors are Black or African American.
- White, 60.4%
- Hispanic or Latino, 19.0%
- Black or African American, 10.0%
- Asian, 5.3%
- Unknown, 4.7%
- American Indian and Alaska Native, 0.6%
Customer service supervisor race
| Customer service supervisor race | Percentages |
|---|---|
| White | 60.4% |
| Hispanic or Latino | 19.0% |
| Black or African American | 10.0% |
| Asian | 5.3% |
| Unknown | 4.7% |
| American Indian and Alaska Native | 0.6% |
Customer service supervisor race and ethnicity over time
See how customer service supervisor racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service supervisor race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 66.28% | 11.13% | 4.52% | 15.97% |
| 2011 | 65.48% | 11.88% | 4.43% | 15.91% |
| 2012 | 64.50% | 12.19% | 4.63% | 16.26% |
| 2013 | 65.15% | 11.66% | 4.89% | 16.12% |
| 2014 | 64.99% | 11.47% | 4.43% | 16.75% |
| 2015 | 64.17% | 11.54% | 4.92% | 16.92% |
| 2016 | 63.28% | 11.80% | 5.04% | 17.37% |
| 2017 | 63.45% | 10.95% | 5.38% | 17.53% |
| 2018 | 64.07% | 10.45% | 5.50% | 17.27% |
| 2019 | 64.60% | 9.78% | 4.98% | 18.05% |
| 2020 | 62.22% | 10.00% | 5.14% | 17.67% |
| 2021 | 60.37% | 9.98% | 5.27% | 19.02% |
Customer service supervisor wage gap by race
According to our data, asian customer service supervisors have the highest average salary compared to other ethnicities. Black or african american customer service supervisors have the lowest average salary at $42,378.
| Ethnicity | Salary |
|---|---|
| Unknown | $43,393 |
| White | $43,206 |
| Black or African American | $42,378 |
| Asian | $43,705 |
| Hispanic or Latino | $43,484 |
Average customer service supervisor age
See how the average age of customer service supervisors varies based on ethnicity and gender.
Male
Female
Customer service supervisor age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 48 | 49 |
| Unknown | 43 | 47 |
| Asian | 45.5 | 45.5 |
| Hispanic or Latino | 42 | 44 |
| White | 46 | 50 |
| American Indian and Alaska Native | 50.5 | 47.5 |
Customer service supervisor age breakdown
The average age of customer service supervisors is 40+ years years old, representing 72% of the customer service supervisor population.
Customer service supervisor age breakdown
| Customer Service Supervisor Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 22% |
| 20-30 years | 6% |
Customer service supervisor educational attainment
The most common degree for customer service supervisors is bachelor's degree, with 44% of customer service supervisors earning that degree. The second and third most common degree levels are associate degree degree at 23% and associate degree degree at 21%.
- Bachelor's, 44%
- Associate, 23%
- High School Diploma, 21%
- Diploma, 5%
- Other Degrees, 7%
Customer service supervisors by degree level
| Customer service supervisor degree | Percentages |
|---|---|
| Bachelor's | 44% |
| Associate | 23% |
| High School Diploma | 21% |
| Diploma | 5% |
| Other Degrees | 7% |
Customer service supervisor jobs you might like
Customer service supervisor wage gap by degree level
According to the data, customer service supervisors with a Doctorate degree earn more than those without, at $52,609 annually. With a Master's degree, customer service supervisors earn a median annual income of $49,532 compared to $44,456 for customer service supervisors with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $49,532 |
| High School Diploma or Less | $38,510 |
| Bachelor's Degree | $44,456 |
| Doctorate Degree | $52,609 |
| Some College/ Associate Degree | $39,701 |
Customer service supervisor employment statistics
Most customer service supervisors work for a public in the retail industry.
Company size where customer service supervisors work
Below, you can see the size of companies where customer service supervisors work.
Customer service supervisor jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 6% |
| 100 - 500 employees | 7% |
| 500 - 1,000 employees | 4% |
| 1,000 - 10,000 employees | 29% |
| > 10,000 employees | 52% |
Customer service supervisor jobs by company type
Employees with the customer service supervisor job title have their preferences when it comes to working for a company. For instance, most customer service supervisors prefer to work at public companies over private companies.
Customer service supervisor jobs by sector
| Company type | Percentages |
|---|---|
| Education | 0% |
| Public | 50% |
| Private | 48% |
| Government | 1% |
Customer service supervisor jobs by industry
The most common industries for customer service supervisors are retail, finance and professional.
Customer service supervisor industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 21% |
| Retail | 18% |
| Finance | 9% |
| Professional | 7% |
| Transportation | 6% |
| Technology | 6% |
| Telecommunication | 5% |
| Hospitality | 4% |
| Health Care | 4% |
| Insurance | 4% |
| Media | 3% |
| Manufacturing | 3% |
| Utilities | 2% |
| Non Profits | 2% |
| Internet | 1% |
| Government | 1% |
| Energy | 1% |
| Start-up | 1% |
| Real Estate | 1% |
Customer service supervisor turnover and employment statistics
Customer service supervisor unemployment rate over time
The unemployment rate for customer service supervisors between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service supervisor unemployment rate by year
| Year | Customer service supervisor unemployment rate |
|---|---|
| 2010 | 6.58% |
| 2011 | 6.53% |
| 2012 | 5.43% |
| 2013 | 4.46% |
| 2014 | 3.39% |
| 2015 | 2.68% |
| 2016 | 2.53% |
| 2017 | 2.43% |
| 2018 | 1.88% |
| 2019 | 1.71% |
| 2020 | 2.89% |
| 2021 | 3.70% |
Average customer service supervisor tenure
The average customer service supervisor stays at their job for 1-2 years, based on the 45,582 customer service supervisors resumes in Zippia's database.
Customer service supervisor tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 12% |
| 1-2 years | 35% |
| 3-4 years | 19% |
| 5-7 years | 17% |
| 8-10 years | 6% |
| 11+ years | 10% |
Customer service supervisor LGBT ratio compared to similar jobs
Review the percent of customer service supervisors that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Emergency Dispatcher | 6.75% | 29,409 |
| Accounts Receivable Assistant | 6.76% | 31,748 |
| Coordinator/Executive Assistant | 7.79% | 111,626 |
| Customer Service Supervisor | 8.06% | - |
| Data Collector | 8.49% | 80,812 |
| Parcel Assistant | 8.68% | 10,187 |
| Mortgage Loan Specialist | 9.31% | 33,704 |
Similar customer service supervisor jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Emergency Dispatcher | 6.75% | 29,409 |
| Accounts Receivable Assistant | 6.76% | 31,748 |
| Coordinator/Executive Assistant | 7.79% | 111,626 |
| Data Collector | 8.49% | 80,812 |
| Parcel Assistant | 8.68% | 10,187 |
| Mortgage Loan Specialist | 9.31% | 33,704 |
Foreign languages spoken by customer service supervisors
The most common foreign language among customer service supervisors is Spanish at 69.4%. The second-most popular foreign language spoken is French at 7.4% and Portuguese is the third-most popular at 2.5%.
- Spanish, 69.4%
- French, 7.4%
- Portuguese, 2.5%
- Italian, 2.4%
- Mandarin, 2.3%
- Other, 16.0%
Customer service supervisor languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 69.4% |
| French | 7.4% |
| Portuguese | 2.5% |
| Italian | 2.4% |
| Mandarin | 2.3% |
| Other | 16.0% |
