Customer Service Supervisor Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 45,582 Customer Service Supervisor resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Five Key Resume Tips For Landing A Customer Service Supervisor Job:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Customer Service, be sure to list it as a skill.
3.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
4.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
5.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Customer Service Supervisor Resume

1
Contact Information
Name
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Address
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
2
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Customer Service Supervisor CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements
3
Skills

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
For Customer Service Supervisors, the skill that stands out above all others in terms of how frequently it shows up on customer service supervisor resumes is customer service, which is more than twice as common as the next common skill: new procedures. Including these skills on your resume won't necessarily make you stand out from the crowd, but they can help reinforce your experience as a customer service supervisor.
Top Skills for a Customer Service Supervisor
Source: Zippia.com
See All Customer Service Supervisor Skills
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
4
Experience
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Billing Specialist

Robert Half International
  • Review medical records for completeness, accuracy, and compliance with HIPPA regulations.
  • Resolved Medicare, Medicaid primary and COB issues consider Auto, WC, and other liability claims.
  • Gained basic knowledge of HCPCS and ICD-9 coding.
  • Worked for ActiveStyle on FL Medicaid accounts for a DME company specializing in Incontinence products and Urology/Ostomy supplies
  • Apply daily cash received into PeopleSoft: lockbox, EFT's, on-line bill pays and credit card payments within SLA.

Example # 2

Accounts Payable Clerk

Walmart
  • Involved in collection and dispute management process setup.
  • Review UPC packets such as verifying information in each report is correctly marked and ready for managements review.
  • Viewed reports for possible internal theft and investigations.
  • Operate 10-key calculators, typewriters, and copy machines to perform calculations.
  • Dipped glasses for sunglasses, adjusted lenses and glasses for clients.

Example # 3

Accounts Payable Clerk

Comerica
  • Sorted check instruments manually, prepared documents for automated record system, & keyed account info.
  • Sorted checks on high speed sorter to prepare for mailing to customer.
  • Set up each customer account per customer specifications and prepare for capture on AS3600.
  • Verify compliance of each item to confirm they meet company and RESPA guidelines.
  • Managed accounting and financial records using QuickBooks software.

Example # 4

Clerk

Dollar Tree
  • Helped post COBRA and Worker's Comp insurance payments Assisted F.M.L.A.
  • Issue receipts, refunds, credits, and change due to customers.
  • Job Description: Receive payment by cash, check, credit cards, and automatic debits.
  • Researched and picked suppliers for customer floral orders that were not available through Publix.
  • Developed positive customer relationships through friendly greetings and excellent service.

Show More
We compared 45,582 sample customer service supervisor resumes with job offers and found that the average years of experience required for a customer service supervisor job required by employers is 5.5 years.
How much work experience do employers want to see?
The average customer service supervisor job listing asks for 5.5 years of work experience.
How much work experience does the average customer service supervisor candidate have?
The average customer service supervisor resume contains 3.0 years of work experience.
Write your work experience section in a way that embraces your customer service supervisor skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from customer service supervisor resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
5
Education
As a customer service supervisor, you may wonder exactly how your education section should look. Customer Service Supervisor roles often require a High School Diploma degree or higher, so the majority of customer service supervisor resumes that we looked at contained a high school diploma degree.
Majors
Show More
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Customer Service Supervisor Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Customer Service Supervisors. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Customer Service Supervisors to learn more.

Average Employee Salary
$46,000
$32,000
Min 10%
$46,000
Median 50%
$65,000
Max 90%