Updated August 18, 2021
Average Customer Service Supervisor Salary
$46,000 yearly
$22.57 hourly

Entry level Salary
$33,000 yearly
$33,000
10 %
$46,000
Median
$65,000
90 %
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PercentileAnnual SalaryMonthly SalaryHourly Rate
90th Percentile$65,000$5,417$31
75th Percentile$55,000$4,583$26
Average$46,940$3,912$23
25th Percentile$39,000$3,250$19
10th Percentile$33,000$2,750$16

Average Customer Service Supervisor Salary By State

The darker areas on the map show where customer service supervisors earn the highest salaries across all 50 states.

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Average Salary:

Customer Service Supervisor average salary by State

StateAvg. salaryHourly rateJob Count
Alabama$43,799$21.061,541
Alaska$42,320$20.35200
Arizona$45,818$22.032,495
Arkansas$42,635$20.50854
California$47,521$22.857,953
Colorado$47,860$23.011,947
Connecticut$60,719$29.191,212
Delaware$48,893$23.51434
District of Columbia$53,161$25.56303
Florida$53,600$25.776,838
Georgia$47,201$22.693,624
Hawaii$46,969$22.58276
Idaho$42,559$20.46569
Illinois$42,315$20.344,321
Indiana$45,047$21.662,479
Iowa$41,503$19.951,396
Kansas$44,774$21.53894
Kentucky$41,334$19.871,637
Louisiana$47,897$23.031,505
Maine$50,644$24.35721
Maryland$54,594$26.251,584
Massachusetts$53,131$25.542,663
Michigan$47,671$22.922,466
Minnesota$45,219$21.741,919
Mississippi$37,092$17.83748
Missouri$47,654$22.911,492
Montana$45,829$22.03341
Nebraska$44,196$21.25411
Nevada$42,191$20.28644
New Hampshire$46,384$22.30644
New Jersey$44,271$21.282,161
New Mexico$42,851$20.60581
New York$58,804$28.273,541
North Carolina$46,340$22.283,225
North Dakota$47,214$22.70219
Ohio$45,014$21.643,521
Oklahoma$43,723$21.02871
Oregon$45,581$21.91910
Pennsylvania$39,651$19.063,031
Rhode Island$48,083$23.12335
South Carolina$39,409$18.951,520
South Dakota$42,175$20.28194
Tennessee$45,889$22.061,913
Texas$48,775$23.456,675
Utah$38,874$18.69945
Vermont$51,134$24.58258
Virginia$41,655$20.032,588
Washington$50,368$24.221,894
West Virginia$51,460$24.74514
Wisconsin$42,459$20.412,118
Wyoming$42,571$20.47228

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Highest Paying Cities For Customer Service Supervisor

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CityAvg. salaryHourly rate
Danbury, CT$60,455$29.06
New York, NY$58,817$28.28
Fort Lauderdale, FL$54,542$26.22
Laurel, MD$54,466$26.19
Seattle, WA$51,176$24.60
South Portland, ME$51,112$24.57

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How much does a Customer Service Supervisor make?

  • The average Customer Service Supervisor makes $46,940 in the United States.
  • The average hourly pay for a Customer Service Supervisor is $22.57.
  • The average entry-level Customer Service Supervisor salary is $33,000.
  • Highest paying states for Customer Service Supervisor are Connecticut ($60,719), New York ($58,804), Maryland ($60,719) and Florida ($60,719).
  • Highest paying cities for Customer Service Supervisor are Danbury, CT ($60,455), New York, NY, Fort Lauderdale, FL, Laurel, MD and Seattle, WA.
  • Customer Service Supervisors on the lower end of that spectrum, the bottom 10% to be exact, make roughly $33,000 a year, while the top 10% makes $65,000.
  • The best-paid 25% made $55,000 that year, while the lowest-paid 25$ made $39,000
  • Industries with the highest Customer Service Supervisor salaries are Manufacturing, Finance and Health Care.

Average Customer Service Supervisor Salary Over Time

Compare salaries for individual cities or states with the national average.

Location
    YearAvg. salaryHourly rate% Change
    2022$46,900$22.57+1.3%
    2021$46,300$22.26+1.3%
    2020$45,700$21.97+3.1%
    2019$44,300$21.28+3.5%
    2018$42,700$20.53+1.2%

    How Much Do Customer Service Supervisors Make In Different Industries?

    The salary for a Customer Service Supervisor can vary depending on what industry the job is in. The highest salaries for Customer Service Supervisors tend to be found in Manufacturing, Finance, and Health Care companies. In fact, Customer Service Supervisors can make a yearly salary of $48,531 while working for Manufacturing companies.
    RankIndustryAverage Customer Service Supervisor SalaryCustomer Service Supervisor Salary Range
    1Manufacturing
    $48,531
    $33k
    $56k
    2Finance
    $43,980
    $33k
    $56k
    3Health Care
    $42,741
    $33k
    $56k
    4Technology
    $42,416
    $33k
    $56k
    5Retail
    $42,188
    $33k
    $56k
    6Transportation
    $41,624
    $33k
    $56k
    7Professional
    $38,594
    $33k
    $56k

    High Paying Customer Service Supervisor Jobs

    Average JOB Salary by Field

    Service Lead

    Avg. salary: $75,655

    A service lead is a professional who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
    46,843 Service Lead Jobs
    International Customer Service Representative

    Avg. salary: $44,711

    An international customer service representative usually communicates with an international client. Their work is to take calls and answer queries about a particular product or service. They promote keep track of shipments to ensure that they will be delivered on time. They act as a liaison between a particular company and its client. This position requires someone who is customer-oriented and has organizational and management skills.
    264,667 International Customer Service Representative Jobs
    Team Supervisor

    Avg. salary: $66,872

    The responsibilities of a team supervisor depend on one's place or industry of employment. Most of the time, it is their role to oversee operations and work performance within the team, delegate tasks, set the budget and sales target, train new members of the workforce, and ensure to meet all goals while maintaining efficiency in all aspects. Furthermore, as a team supervisor, it is essential to lead and encourage the staff to their fullest potential and implement the workplace's policies.
    120,948 Team Supervisor Jobs
    Customer Service Representative Manager

    Avg. salary: $38,155

    A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.
    198,509 Customer Service Representative Manager Jobs
    Call Center Supervisor

    Avg. salary: $28,145

    A call center supervisor is responsible for managing customer service operations, ensuring an efficient resolution to the customers' inquiries and complaints. Call center supervisors are the ones monitoring the staff's performance and productivity, especially at high call volumes, and take on escalated complaints. They provide helpful strategies to improve the customer service experience, maintaining clients' satisfaction crucial for driving business revenues and reaching profitability goals. A call center supervisor must have excellent communication and leadership skills, providing coaching sessions for the agents and identifying business opportunities.
    194,225 Call Center Supervisor Jobs
    Customer Experience Manager

    Avg. salary: $50,099

    A customer experience manager (CEM) links the gap between the brand they work for and the customer. It is their job to ensure that customer experience is engaging, efficient, and effective. They make sure that customer satisfaction and loyalty rates increase, gaining more recommendations from those customers. Typically, they focus on designing improving the customer experience. They also build solid relationships with clients that are fostered by collecting customer feedback in real-time and incorporate the feedback into the sales process to improve the overall customer experience.
    82,247 Customer Experience Manager Jobs
    Job TitleAnnual SalaryMonthly SalaryHourly RateJob Openings
    Service Lead$75,655$6,305$36.3746,843
    International Customer Service Representative$44,712$3,726$21.50264,667
    Team Supervisor$66,872$5,573$32.15120,948
    Customer Service Representative Manager$38,156$3,180$18.34198,509
    Call Center Supervisor$28,146$2,345$13.53194,225
    Customer Experience Manager$50,100$4,175$24.0982,247
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    Customer Service Supervisor Salaries By Years Of Experience

    The salary for a Customer Service Supervisor can vary depending on the years of experience that a person has, from entry level to senior level. Data on how experience level affects total compensation is provided by the Bureau of Labor Statistics (BLS) as part of their National Compensation Survey, which is based on factors such as knowledge, complexity, contacts, and environment.
    Experience LevelAvg. SalaryHourly Rate
    Entry Level$32,200$15.49
    Mid Level$39,600$19.03
    Senior Level$57,500$27.64

    Which Companies Pay Customer Service Supervisors The Most?

    If you insist on knowing when your check is going to come and for how much, then you'd be better off working for companies like Oracle and HP as they offer the highest salaries for Customer Service Supervisors.
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    Tell us about yourself to get a free, personalized Zippia Salary Report and suggestions on how to increase your pay.

    Recently Added Customer Service Supervisor Salaries

    Location
    CompanyJobLocationDate AddedSalary
    Randstad UsCustomer Service SupervisorPittsburgh, PA12/30/2021$40,000
    Great Wolf LodgeCustomer Service SupervisorManteca, CA12/30/2021$42,262
    PNC Financial Services Group, Inc.Client Solution SupervisorBoca Raton, FL12/29/2021$45,000
    Hirelevel.Customer Service SupervisorSaint Louis, MO12/28/2021$35,479
    Kohl'sCustomer Service SupervisorLas Vegas, NV12/28/2021$31,305
    State of North CarolinaCustomer Service SupervisorRaleigh, NC12/28/2021$33,960
    Remote In Philadelphia, PennsylvaniaCasino Customer Service/Banking/Rewards Supervisor-Grave ShiftPerryville, MD12/28/2021$34,436
    Farm Bureau Mutual Insurance Company of MichiganP/C Customer Service SupervisorLansing, MI12/22/2021$57,574
    City of BoiseDepartment Finance and Administration Customer Service SupervisorBoise, ID12/22/2021$43,827
    Penn National GamingCasino Customer Service/Banking/Rewards Supervisor-Grave ShiftPerryville, MD12/22/2021$34,436

    Average Customer Service Supervisor Salary by Demographic

    Customer Service Supervisor Gender Pay Gap

    male-income
    Male Income
    $47,033
    female-income
    Female Income
    $42,915
    GenderIncome
    Male$47,033
    Female$42,915
    Median Customer Service Supervisor Income by Race
    Asian Customer Service Supervisors have the highest average salary compared to other ethnicities. Asian Customer Service Supervisors have the lowest average salary at $44,399.
    $50,000
    $40,000
    $30,000
    $20,000
    $10,000
    $0
    White
    Black or African American
    Asian
    Hispanic or Latino
    EthnicitySalary
    White$45,034
    Black or African American$44,455
    Asian$45,705
    Hispanic or Latino$45,276
    Average Customer Service Supervisor Salary by Education Level
    Customer Service Supervisors with a Masters degree earn more than those without, at $54,376 annually. With a Bachelors degree, Customer Service Supervisors earn a median annual income of $49,404 compared to $44,577 for Customer Service Supervisors with an Associate degree.
    $55,000
    $44,000
    $33,000
    $22,000
    $11,000
    $0
    High School Diploma or Less
    Some College/ Associate Degree
    Bachelor's Degree
    Master's Degree
    EducationSalary
    High School Diploma or Less$42,915
    Some College/ Associate Degree$44,577
    Bachelor's Degree$49,404
    Master's Degree$54,376

    Customer Service Supervisor Salaries FAQs

    How much should I get paid as a supervisor?

    You should get paid around $50,000 a year as a supervisor, but this varies significantly depending on industry and experience. The amount a person should expect to make as a supervisor is directly related to their industry and level of experience in the industry.

    In fields like technology, energy and utilities, and construction, supervisors are typically paid more. Therefore, mechanical supervisors and process supervisors make the most money, averaging around $100,000 a year.

    Additionally, supervisors who have more than five years of experience are paid more than entry-level supervisors. Entry-level supervisors sometimes only make $35,000 to $40,000 a year, while skilled supervisors can make over $100,000 annually.

    While location can make a difference in earnings, it is not as much as industry and experience. However, supervisors living in New York City and other similar major metropolitan areas typically earn more than those living in rural areas or small cities.

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