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Customer service supervisor skills for your resume and career

Updated January 8, 2025

6 min read

Quoted expert

Andrew Gilliam

Customer service supervisor example skills

Below we've compiled a list of the most critical customer service supervisor skills. We ranked the top skills for customer service supervisors based on the percentage of resumes they appeared on. For example, 15.7% of customer service supervisor resumes contained strong customer service as a skill. Continue reading to find out what skills a customer service supervisor needs to be successful in the workplace.

15 customer service supervisor skills for your resume and career

1. Strong Customer Service

Here's how customer service supervisors use strong customer service:

Utilized strong customer service skills in order to ensure that the clients work is done in a timely and efficient manner.
Assist agents by use of strong customer service skills, computer knowledge and provide support for the local training efforts.

2. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customer service supervisors use customer care:

Monitored customer Care representative's telephone calls and reviewed quality assurance data, scored and other transaction records to evaluate performance.
Supervised and coordinated activities of Customer Care Representatives to maximize consumer satisfaction, customer loyalty, performance metrics and quality.

3. Customer Support

Here's how customer service supervisors use customer support:

Provide point-of-contact customer support, streamline ordering for over 50 proprietary product categories, and conduct comprehensive data analysis.
Create a positive and effective work environment and effectively collaborate with cross-functional teams to provide superior customer support experience.

4. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how customer service supervisors use payroll:

Coordinated data entries for payroll documents and overtime justification.
Assisted in accounts receivable/payable and payroll for representatives.

5. Customer Complaints

Here's how customer service supervisors use customer complaints:

Supervised employees and provided excellent customer service including greeting customers, handling customer complaints, and assisting customers in locating merchandise.
Conducted investigations and recommended solutions regarding customer complaints, allegations, employee misconduct, and concerns.

6. Front End

Here's how customer service supervisors use front end:

Supervised and coordinated activities of front end employees engaged in customer service activities.
Monitor associate breaks, supervise front end operations effectively.

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7. Customer Satisfaction

Here's how customer service supervisors use customer satisfaction:

Instituted progressive departmental goals in the area of total customer satisfaction as well as comprehensive training agenda to promote problem resolution.
Compiled and reviewed efficiency matrix for professional growth and quality assurance to identify development opportunities for enhancement of customer satisfaction.

8. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service supervisors use customer service:

Facilitated inter-departmental communication to effectively provide superior customer service.
Prioritized, delegated and ensured proper completion of multiple work assignments to maintain delivery of high quality customer service.

9. Corrective Action

Here's how customer service supervisors use corrective action:

Administered performance management to 10 associates by diagnosing improvement opportunities, coaching, training, professional development and corrective action plans.
Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, professional development, and corrective action plans.

10. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how customer service supervisors use quality standards:

Perform coaching monitor evaluation with each agent every week to ensure representative is providing customer service based on company quality standards.
Maintained productivity and quality standards and meets monthly with staff to discuss individual results in relation to established performance standards.

11. PowerPoint

Here's how customer service supervisors use powerpoint:

Trained staff on operational procedures and online screen operations via Microsoft PowerPoint presentations.
Produced job aids using Microsoft Publisher and Microsoft PowerPoint.

12. Service Desk

The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.

Here's how customer service supervisors use service desk:

Mentored and motivated staff, established cross-training initiatives, and effectively transitioned less critical customer calls back to service desk representatives.
Managed day-to-day responsibilities of multiple Customer Service Desk employees and ensured high rates of customer service satisfaction.

13. Performance Management

Here's how customer service supervisors use performance management:

Monitored the performance of personnel collectively and individually, relative to Call Center objectives, QM goals and performance management objectives.
Performed first level performance management (supervisor discussions and verbal warnings) and documented any and all performance-related activity with agents.

14. Customer Service Reps

Here's how customer service supervisors use customer service reps:

Provided continuous training to Customer service reps in the areas of efficiency, quality performance and providing exceptional customer service.
Provided daily coaching to customer service reps concerning quality, reliability, and productivity ensuring objectives were met.

15. Customer Issues

Here's how customer service supervisors use customer issues:

Spearheaded efforts to resolve challenging customer issues while using discretionary authority to approve exceptions to procedures and resolve escalated customer issues.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems customer issues quickly and efficiently.

5 Customer Service Supervisor resume examples

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What skills help Customer Service Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young customer service supervisors need?

Andrew Gilliam

Customer Experience innovator and change agent,, Informa Tech

Technical degree programs often fail to emphasize the importance of interpersonal skills and business acumen. Technical skills are impressive and essential, but they're meaningless without a business purpose and user acceptance. Mastery of communication, teamwork, and empathy are more useful and broadly applicable than a working knowledge of the OSI model. Regardless of your position, always strive to understand how your work impacts internal and external customers and creates value for shareholders.

Do you want to know more?

List of customer service supervisor skills to add to your resume

The most important skills for a customer service supervisor resume and required skills for a customer service supervisor to have include:

Strong Customer Service
Customer Care
Customer Support
Payroll
Customer Complaints
Front End
Customer Satisfaction
Customer Service
Corrective Action
Quality Standards
PowerPoint
Service Desk
Performance Management
Customer Service Reps
Customer Issues
Customer Inquiries
Direct Reports

POS
HR
Performance Evaluations
Inbound Calls
Disciplinary Actions
Process Improvement
Product Knowledge
Order Entry
Customer Orders
Outbound Calls
Problem Resolution
Sales Floor
Customer Accounts
Call Center Management
Customer Relations
Customer Problems
Quality Customer Service

Call Monitoring
Performance Appraisals
Medicare
KPI
Cash Drawers
Call Handling
Inventory Control
Customer Interaction
Performance Reviews
Bank Deposits
CSRs
Sales Associates
Belt Loaders
Customer Service Associates
QA
Customer Returns

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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