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Top 50 Customer Service Supervisor Skills

Below we've compiled a list of the most important skills for a Customer Service Supervisor. We ranked the top skills based on the percentage of Customer Service Supervisor resumes they appeared on. For example, 44.4% of Customer Service Supervisor resumes contained Customer Service as a skill. Let's find out what skills a Customer Service Supervisor actually needs in order to be successful in the workplace.

These are the most important skills for a Customer Service Supervisor:

1. Customer Service

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high Demand
Here's how Customer Service is used in Customer Service Supervisor jobs:
  • Restructured the customer service team for improved efficiency, organization, and work consistency to accommodate department downsizing.
  • Lead the Customer Service Agents to sustain exceptional operational performance and optimal customer service.
  • Coached multiple teams of customer service representatives based on current statistics.
  • Maintain discipline and keeping the cashiers focused on customer service, making eye contact, and greeting the customers.
  • Supervised a team of 7-10 associates in all aspects of customer service, including customer satisfaction and conflict resolution.
  • Supervised 4 employees across two client accounts at the Illinois and Wisconsin branch and coordinated all customer service activities.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Trained all new representatives to the PepsiCo account team on customer service standards and procedures.
  • Maintained the highest employee retention rate out of any of the customer service supervisors.
  • Oversee daily activities and supervise a team of customer service representatives.
  • Managed, supervise and help train other customer service reps.
  • Trained new agents in the provision of good customer service.
  • Review schedules and recommend changes that will improve customer service.
  • Led a team of associates to provide outstanding customer service.
  • Hire, train, and terminate customer service agents.
  • Provide with assistance with customer service and supervisor calls.
  • Perform Customer Service training based on policy and procedure.
  • Calibrated customer service representatives on UPS test calls.
  • Broadened and maintained Kingsley Reports in customer service, OCC%, leasing trends.
  • Take on floor escalated calls for both regular customer service reps as well as supervisor reps.

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119 Customer Service Jobs

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2. New Procedures

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high Demand
Here's how New Procedures is used in Customer Service Supervisor jobs:
  • Collaborated with customer service manager on implementing new procedures, reducing processing time of online orders accumulated over weekend.
  • Supervised five individuals in the customer service/sales department Developed new procedures; tracked payroll
  • Managed repair process and implemented new procedures to improve customer repairs.
  • Created and implemented new procedures, purchased products from vendors, led inventory control efforts, and oversaw shipping and receiving.
  • Review and recommended new procedures and or polices to enhance current process and coordinate with Local and Corporate Operational Area
  • Documented and created new guidelines for new procedures and widely used references within the customer service department.
  • Developed and implemented new procedures to help simplify process for team and other work units.
  • Assisted in the implementation of SAP software and identified new procedures to improve the current processes
  • Devise strategies to ensure external audit findings are corrected and new procedures are implemented.
  • Implemented new procedures to use the other methods to replace the paperless monitors.
  • Train customer care team on new procedures and provide technical information as required.
  • Train staff on new procedures and policies and test for understanding.
  • Create and implement new procedures as needed for process improvements.
  • Created new procedures to improve quality of office work performance.
  • Work with CSR's on new procedures in call center.
  • Trained all team members on new procedures and product developments.
  • Tested new procedures and trained others to use SAP.
  • Observed and coached associates on new procedures and policies.
  • Develop and implement new procedures to improve business processes and improve employee morale.
  • Managed the customer floor and trained the reps on new procedures and policies.

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3. Customer Complaints

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high Demand
Here's how Customer Complaints is used in Customer Service Supervisor jobs:
  • Worked directly and effectively with executives, stakeholders and vendors to resolve internal and external customer complaints.
  • Resolved customer complaints in a satisfactory and timely manner.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Handle Customer complaints and returns following company policy.
  • Resolved escalated customer complaints or disputes.
  • Supervised a team of 17 individuals in an inbound call center that handled customer complaints/concerns with billing and technical issues.
  • Used excellent communication skills to resolve customer complaints regarding services, products, or personnel.
  • Resolve customer complaints via phone, email, mail, or social media.
  • Resolved escalated customer complaints and issues, ensuring one call resolution.
  • Handle customer complaints, empowered to identify and address the issues.
  • Provided resolution to complex customer complaints, disputes and inquiries.
  • Answer questions and recommends corrective services to address customer complaints.
  • Worked with quality to reduce customer complaints by 15%.
  • Utilize social media to respond to customer complaints and praise.
  • Resolve customer complaints before they escalated to the supervisor level.
  • Solve any customer complaints or concerns.
  • Handled and resolved customer complaints.
  • Job description : everything from; Easing Customer complaints and working with employees during their absent needs.
  • Received, researched, and answered any customer complaints in regards to any aspect of their account.
  • Resolved customer complaints in an efficient manner.

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4. Front End

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high Demand
Here's how Front End is used in Customer Service Supervisor jobs:
  • Delegated schedules, kept cashiers at a performance standard, operated the front end of store, maintain showroom appearance.
  • Supervised front end operations, which includes expense control, labor management, and hiring and training of personnel.
  • Oversee the front end of the store and also coordinate the activities of the receiving department daily.
  • Managed the front end: I trained any new employees, assisted customers with purchases and returns.
  • Solve problems that affect the service, efficiency, and productivity of the front end.
  • Manage the front end cashiers, cart pushers, money center, and electronic associates.
  • Created weekly schedules for all employees on the front end of the store.
  • Manage front end of business while still provided world class service.
  • Coordinated monthly meetings with front end and baby registry employees.
  • Trained new employees as related to front end register operations.
  • Ensured proper operation for the front end of the store.
  • Enforce store policy and maintain front end cashiers.
  • Delegated tasks to other Front End associates.
  • Coordinated front end employee scheduling.
  • Manage the front end of the store.
  • Provide a spotless front end, keep queueing line stocked.
  • Acted as Supervisor over cahsiers and front end associates.
  • Trained both new and existing personnel in company customer service protocol Managed a team of front end employees and deliverables.
  • Answer and transfer phone calls * Manage front end of store * Train and supervise cashiers
  • Assist in review process for Front End staff Provided first line customer service resolution * Other Job Titles Customer Service Associate Cashier

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2 Front End Jobs

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5. Phone Calls

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high Demand
Here's how Phone Calls is used in Customer Service Supervisor jobs:
  • Received and prioritized telephone calls.
  • Connected with students and other clientele by answering incoming phone calls, while successfully answering any questions regarding the institute.
  • Monitor and evaluate the quality of telephone calls determine where additional training may apply.
  • Assisted with taking phone calls and working emails for the A/P tower.
  • Assisted representatives with escalated phone calls to reach a more equitable resolution.
  • Managed inbound and outbound telephone calls from and to pharmacy customers.
  • Monitor and evaluate the quality of telephone calls on daily basis.
  • Handled escalated phone calls from vendors and/or the business units.
  • Handled phone calls with customers while solving their questions.
  • Provide scripts to read from during phone calls.
  • Routed all customer phone calls to proper departments
  • Respond to numerous amounts of phone calls from customers Utilize computer software programs to document customers information
  • Answered incoming telephone calls with professional and knowledgable responses.
  • Hire, train, and terminate customer service agents Provide scripts to read from during phone calls.
  • Oversee the workflow of customer's phone calls to the sales and service areas.
  • Handle incoming phone calls, emails, and support vis live support.
  • Received, pre-screened and forwarded incoming phone calls from prospective merchants.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Audit claims and phone calls for quality.
  • Take phone calls, answers emails , file complaints , deal with irate customers

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1 Phone Calls Jobs

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6. Company Policies

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Here's how Company Policies is used in Customer Service Supervisor jobs:
  • Reinforced Point-of-Sale service standards and ensured compliance with company policies and procedures on handling Point-of-Sale operations.
  • Handled escalated customer issues and disputes ensuring customer satisfaction while maintaining company policies.
  • Trained customer service personnel on Microsoft Office Suite functionality and company policies.
  • Managed diverse collection portfolio and practiced absolute conformity with all company policies.
  • Supervised 35 employees, assigned duties, resolved conflicts, monitor performance, taught and supported company policies and procedures.
  • Provided excellent customer service and support skills to clients and strictly adhered to all company policies and procedures.
  • Manage employees including but not limited to payroll, performance evaluations, employee training and company policies.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Performed open and closing functions, cash pulls made change orders and deposits according to company policies.
  • Follow company policies/ procedures for preparing, handling, and packaging, labeling and proper food storage.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Monitor calls to observe employee demeanor, accuracy and conformity to company policies.
  • Ensured the swift resolution of client concerns while complying with company policies.
  • Answer questions regarding bus schedules and explain company policies and procedures.
  • Interpreted and communicated work procedures and company policies to staff.
  • Train or instruct employees on job duties or company policies.
  • Monitor cashier's compliance with company policies and standards.
  • Coached new employees in customer service process and company policies
  • Assure adherence to company policies and FCC regulations.
  • Implemented company policies through coordination of employee trainings.

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2 Company Policies Jobs

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7. Customer Service Department

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high Demand
Here's how Customer Service Department is used in Customer Service Supervisor jobs:
  • Provided administrative support to the Manager, collections and customer service department.
  • Supervised the administrative office, customer service department and multiple sales departments.
  • Implemented new policies for the Customer Service Department, trained representatives, and facilitated a sense of teamwork within the department.
  • Assisted in the establishment of departmental policies and procedures to develop performance standards for the customer service department's improvement.
  • Managed all attendance and FMLA (LOA) records for the Customer Service department (300 associates).
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Assist Customer Service Manager with overseeing the Customer Service Department (6 employees)
  • Hire and train staff for the Customer Service Department (15 employees).
  • Interviewed, hired and supervised employees for the Customer Service Department.
  • Trained and taught new hires all aspects of customer service department.
  • Reviewed policies and procedures and standards for the customer service department.
  • Helped to oversee the staff in the customer service department.
  • Trained all new employees in the customer service department.
  • Managed and supervised the Customer Service Department employees.
  • Help update the customer service department.
  • Designed and implemented training procedures for the Customer Service Department, clarifying procedures and increasing consistency in performance.
  • Transferred to Customer Service department and Supervised 23 full-time customer service employees to support multiple business units and offsite software vendors.
  • Audited and resolved accounts, Key Achievements: Led implementation of new customer service department billing software package.
  • Promoted to Customer Service Manager Customer Service Supervisor Managed Customer Service Department and call center of 25.
  • Oversee daily operation of the customer service department, including personnel and processes .

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14 Customer Service Department Jobs

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8. Data Entry

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high Demand
Here's how Data Entry is used in Customer Service Supervisor jobs:
  • Processed inbound customer sales/service calls and data entry.
  • Supervised customer service activities for three geographic regions including order taking, data entry, benefit verification, billing and collections.
  • Coordinate record gathering and data entry for Bushnell's duty drawback program enabling cost savings of approximately $500,000 per year.
  • Assisted the Accounting Director with data entry of billing, Accounts Payable, Account Receivables, Payroll and Bank reconciliation.
  • Supervised data entry tasks performed by staff and directed work activities of team members to meet company goals.
  • Distributed incoming mail to 20 Data Entry Clerks, sending out necessary documents via same-day mail to carriers.
  • Audit cashiers total sales, accounts payable, till audits and data entry operations.
  • Performed daily open close procedures which included inventory checks and invoice data entry.
  • Performed data entry for shipping and receiving orders, invoicing, inter-company transfers.
  • Used data entry and Microsoft excel to input information to assist customers.
  • Assist in Data Entry of purchase orders and billing completed shipments.
  • Provided training and re-training to all Telemarketers and Data Entry Clerks.
  • Hired and trained customer service phone representatives and data entry clerks.
  • Answered phones, resolved calls, emailing and data entry.
  • Organized and maintained records and performed data entry duties.
  • Register, cash handling, bank drops, customer service,scheduling, team player, data entry
  • handled all company operations including accounting, customer service, deliveries, inventory, data entry.
  • Managed and trained on and offsite staff in accounts receivables process and data entry.
  • experience, Data Entry, Office, Telephone, and Computer Skills.
  • Inventory tacking/control by data entry Merchandise labeling and maintaining par levels of stock Ordering and purchasing of new merchandise Restocking supplies

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9. Performance Reviews

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high Demand
Here's how Performance Reviews is used in Customer Service Supervisor jobs:
  • Write and administer performance reviews for skill and performance improvement, and address disciplinary problems according to company policy.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Conduct annual and semi-annual performance reviews to team representatives.
  • Administered the annual performance reviews determining company annual bonus.
  • Conducted monthly and quarterly performance reviews.
  • Managed all administration responsibilities such as scheduling, safety requirements, tools, vehicles, and all technician performance reviews.
  • Document Performance reviews of team member and respond to team members' professional and personal issues.
  • Conduct monthly performance reviews with agents to ensure that performance issues are addressed and identified.
  • Managed and overseen employee attendance, scheduling, coaching, corrective counseling and performance reviews.
  • Prepared and delivered performance reviews on a monthly and yearly basis in a timely manor.
  • Developed goals and expectations for the team and prepared and communicated annual performance reviews.
  • Monitored and improved employee performance, conducted monthly and annual performance reviews.
  • Complete performance reviews, development plans and goal setting for employees.
  • Administered benefit to employees, performance reviews, prepare employees schedules.
  • Develop and train new and existing staff, wrote performance reviews.
  • Prepare and deliver performance reviews.
  • Manage contracts and compliance for distributor customers to ensure accurate application of signed contracts Conduct performance reviews.
  • Executed annual performance reviews Successfully implemented departmental reward program that improved morale and productivity.
  • Developed new ways to enforce customer satisfaction Earned excellent marks on performance reviews and employee reviews.
  • Received "exemplary" and "exceeds expectations" ratings on all performance reviews.

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3 Performance Reviews Jobs

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10. Technical Support

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high Demand
Here's how Technical Support is used in Customer Service Supervisor jobs:
  • Designed technical support documentation, customer support, installation and assorted duties as needed.
  • Provided supervision and technical support to operational staff.
  • Provided exceptional customer service and technical support.
  • Train new and existing employees on company protocol, products, troubleshooting, technical support, sales and billing.
  • Assist Training Department as Technical Support (SME) Subject Matter Expert in New Hire and Care Cross training.
  • Provide technical support to a large team of at home state workers, supervisors, and managers.
  • Managed 15-25 customer service employees who handled inbound calls for Customer Service, Technical Support and Sales/Retention.
  • Assist callers and diffuse escalating situations; provide technical support and assistance to staff and customers.
  • Assist in other departments as needed (Retention, Technical Support, Sales, etc.)
  • Performed technical support tasks: terminal troubleshooting, downloads, file builds, and installations.
  • Managed a team of 15 service, retention, technical support, and billing representatives.
  • Travel Within VZW West Area Footprint to Assist with Implementing Technical Support Departments.
  • Branched team into technical support with the implementation of online news services.
  • Provided leadership and technical support for Customer Service Agents.
  • Accepted a Position as Technical Support Department Trainer.
  • Provide technical support for over 1500 users.
  • Provide customers with ongoing technical support.
  • Managed a +20 member technical support team, recruiting, hiring, and overseeing onboarding of all new hires.
  • SABRE Customer Service Coordinator Operational Lead Manage technical support professionals that troubleshoot hardware and software calls for AMR employees.
  • Provided technical support and customer service excellence using AT&T Mobility/Uverse & Comcast systems.

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11. Sales Representatives

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high Demand
Here's how Sales Representatives is used in Customer Service Supervisor jobs:
  • Supervised 10-15 employees whose primary responsibility was to provide data support to Pacific Bell telephone sales representatives.
  • Prepare monthly sales tracking reports for sales representatives and executive management.
  • Maintained company metrics, and completed performance reviews for sales representatives.
  • Support sales representatives by providing appropriate requested information and cooperative assistance.
  • Communicate with manager and sales representatives.
  • Coached, mentored, and trained team members to expediently resolve problems and handle irate customers and sales representatives.
  • Review and match the billing rates for all international shipments to the sales representatives quotations.
  • Supervised & supported the customer service department working closely with the sales representatives.
  • Proofed and distributed investigation forms, dispatched for field service and sales representatives.
  • Supervised 6 customer service telephone sales representatives in beer sales to over 1700 accounts
  • Worked with outside sales representatives to make sure special requests were met.
  • Provide support to outside sales representatives, regional managers and customers.
  • Excelled as a liaison between country-wide sales representatives and corporate office.
  • Assisted the outside sales representatives of any issues they may have.
  • Interacted with company sales representatives and customers to resolve issues.
  • Provide sales leads to sales representatives or managers.
  • Support multiple divisions and Field Sales Representatives.
  • Work closely with the field sales representatives.
  • Interviewed, Hired, Trained, Supervised, and Disciplined a unit of twelve Customer Service and Sales Representatives.
  • Facilitated sales representatives special requests for their clients needs above and beyond the normal warehouse fulfillment.

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12. Service Desk

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high Demand
Here's how Service Desk is used in Customer Service Supervisor jobs:
  • Maintained the service desk which consisted of handling returns, exchanges, credit applications, and customer's comments or complaints.
  • Supervised all cashiers including service desk, outlying registers, and main registers at the front of the store,
  • Maintain strict key control while handling cash transactions between cashiers, customers, and the member service desk.
  • Provided customer service while directing the service desk as well as working the sales floor.
  • Assisted in closing and opening, training new employees, and running customer service desk.
  • Supervised a staff that included cashiers, service desk, door greeters and cart attendants.
  • Supervised Cashiers and Service Desk employees and assisted them with issues that arose.
  • Handle major incidents that cannot be resolved by service desk associates.
  • Supervised 104 employees at point of sale and customer service desk.
  • Managed front end of store, customer service desk, cashiers.
  • Monitored front end service desk and money center is adequately staffed.
  • Worked at service desk then became a Customer Service Supervisor.
  • Supervised service desk and fulfillment staff of 3.
  • Supervised all cashier and service desk transactions.
  • Manage Cashiers and Service Desk Associates.
  • Manage front end operations of $3.5MM supercenter including service desk, cash registers, cash handling, and staff planning.
  • Manage service desk including returns and money orders.
  • Train new employees on cash registers Manages the front-line cashiers and customer service desk Handle customer complaints and questions
  • Run front end- Schedule cashiers, baggers & Service Desk Staff Handle Customer complaints.
  • Scheduled breaks Managed Cashiers Handled all service desk and checkout money Stocked merchandise Worked in customer service and complaints

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13. Sales Floor

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high Demand
Here's how Sales Floor is used in Customer Service Supervisor jobs:
  • Identify opportunities to increase sales and communicate merchandising and sales floor operational opportunities.
  • Performed sales floor supervision while supporting and mentoring approximately 45 team members.
  • Ring up sales, Process returns/exchanges, Train new employees, Sales floor recovery, Assist manager
  • Organized and maintained sales floor, stock room, as well as properly managed company finances
  • Work closely with sales floor to promote sales, clarify information, and distribute reports.
  • Delegated responsibilities to maintain an efficient sales floor by supporting and assisting team members.
  • Retail clothing Sales Associate, maintained sales floor merchandise and assisting customers.
  • Ensured restock and the sales floor and defective merchandise were properly labeled.
  • Assisted in merchandise placement on Sales floor for the Housewares Department.
  • Reorganized the sales floor to meet and exceed company demands.
  • Maintained inventory of sales floor and department stock room
  • Processed and prepared merchandise for sales floor.
  • Maintain stock and sales floor.
  • Priced, and stocked the sales floor.
  • Increased sales by successfully merchandising products on the sales floor, effectively using skills with planograms to maximize results.
  • Scheduled employee shifts for proper sales floor and cashier coverage Handled cash and auditing.
  • Reviewed planogram in order to set up and organize sales floor and area.
  • Run the sales floor and make decisions based on self judgement.
  • Stock and reorganize sales floor and stock room to Planograms, layouts, ad sets and price changes.
  • Completed customer transactions Provided customer service Stocked merchandise Maintained cleanliness of store Supervised cashiers and sales floor personnel

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14. Daily Operations

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high Demand
Here's how Daily Operations is used in Customer Service Supervisor jobs:
  • Supervised the Customer Floor daily operations and maintained excellent employee and customer relations.
  • Supervised a staff of bank tellers and account representatives along with the daily operations of a retail branch.
  • Supervised daily operations, reported revenue, invoiced accounts, arbitrated customer disputes, and maintained tracking system.
  • Supervised and managed daily operations of the Customer Service Department for the Central Billing Office in PFS.
  • Supervised a staff of three customer service representatives and oversee the daily operations of the department.
  • Oversee daily operations of the Front End and work with the cashiers to exceed excellence.
  • Oversee daily operations of the customer service department to ensure accurate and swift transactions.
  • Assisted Vice President with daily operations, account collections, and special projects.
  • Create and use Excel and Access databases and spreadsheets in daily operations.
  • Executed daily operations of opening and closing store, including cash registers.
  • Assist Director of Customer Service with daily operations of the call center.
  • Managed daily operations of a convenience store and gas station.
  • Supervised daily operations, and completed debit card claims.
  • Processed sales, boarding and performed daily operations decisions.
  • Assisted in the daily operations of the store.
  • Promoted sales to potential customers; Processed payroll and executed daily operations along with scheduling vacations and work schedules.
  • Managed daily operations for a global cellular communications company.
  • Manage daily operations of the Customer service, Dispatchers, In house Concierge Departments also Shuttle and Motor Coach Driving personnel.
  • Oversee the daily operations of mail delivery within the budget guidelines set for each individual station Supervised 85 postal employees
  • Oversee daily operations of the store * Received, checked, and sold merchandise * Recognize associates and celebrate accomplishments.

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15. Staff Members

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Here's how Staff Members is used in Customer Service Supervisor jobs:
  • Participate in department hiring committee interviews and decision making of paraprofessionals staff members.
  • Designed and facilitated product and installation training programs for staff members.
  • Conducted training sessions on sales and customer service techniques in line with corporate policy for new and acting staff members.
  • Trained, coached, counseled, and mentored staff members to be efficient and effectively perform their jobs.
  • Played an active role in the recruitment, interviewing, hiring and training of new staff members.
  • Conduct monthly coaching with individual staff members, responsible for annual performance review and conflict resolution.
  • Administered annual performance reviews and worked with individual staff members to set and meet goals.
  • Provide in-services to staff members in effective ways of maneuvering through all hospital billing systems.
  • Hired, trained and maintained schedules for 10 staff members.
  • Introduce staff members to new procedures and track their performance.
  • Supervised 16 staff members in an inbound call center environment.
  • Maintained front-end registers and assigned staff members with daily work duties
  • Provided cross training for up to 14 staff members.
  • Served as liaison between senior management and staff members.
  • Evaluate other staff members and give feedback on performance.
  • Maintained work-related progress records of all staff members.
  • Recruit staff members and oversee training programs.
  • Provided training to new staff members.
  • Supervised 25+ customer service staff members.
  • Supervised staff members Handled Monetary transactions Provide customer services at GUEST SERVICES

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16. Service Levels

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Here's how Service Levels is used in Customer Service Supervisor jobs:
  • Trained and monitored customer service attributes of all associates and maintained service levels in accordance with company standards.
  • Monitor inbound call center service levels for adherence
  • Coached and developed 15-20 QA associates and field monitors to ensure service levels are met or exceeded according to customer expectations.
  • Responded to customer emails (on an as needed basis) to ensure we are meeting our service levels.
  • Manage shipping of U.S. and international operations to deliver 8-10% freight cost savings without compromising service levels.
  • Monitor the Customer Call Center activity to ensure that service levels and operating standards are achieved.
  • Recruited to provide employees with tools to maintain and increase sales and customer service levels.
  • Monitored schedules, training times and high call volume forecasts to meet service levels.
  • Monitor daily metrics in order to ensure that service levels are successfully met.
  • Monitor and report real time service levels to department manager as required.
  • Worked directly with clients to achieve client service levels and goals.
  • Modified staffing as required to achieve or maintain desired service levels.
  • Improved service levels by analyzing and forecasting call volume with scheduling.
  • Guaranteed compliance with service levels and customer service metrics.
  • Ensured optimum staff performance and customer service levels.
  • Monitored service levels, call volumes and schedules.
  • Monitor department service levels; i.e.
  • Managed team of 10 customer service representatives Responsible for meeting team service levels and customer experience scores
  • Ramp Duty Manager Maintain contract requirements and customer expectations and ensure service levels are achieved.
  • Ensured all standard service levels were met Conducted interview, hiring, disciplinary actions, and performance appraisals.

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3 Service Levels Jobs

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17. Disciplinary Actions

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average Demand
Here's how Disciplinary Actions is used in Customer Service Supervisor jobs:
  • Evaluated staff, conducted performance/salary reviews, coordinated all employee documentation and administered disciplinary actions including termination as necessary.
  • Assisted upper management and HR in maintaining accurate daily documentation of agent activities, including disciplinary actions.
  • Provided recommendation for job offers counseling, resolution/disciplinary actions, terminations and evaluations.
  • Conducted annual review conversation with employees and delivered disciplinary actions.
  • Addressed poor performance and conducted disciplinary actions as needed.
  • Create and file management discussions for disciplinary actions.
  • Coordinated and administer disciplinary actions for employees.
  • Conduct disciplinary actions, including terminations.
  • Execute disciplinary actions for attendance and performance
  • Handled disciplinary actions as needed.
  • Interviewed, hired, on boarded, approved time away and attendance submitting to human resources and carried out disciplinary actions.
  • Handle all personnel functions to include hiring, orientation, education, scheduling, evaluations, disciplinary actions and grievance hearings.
  • Monitor agent s absenteeism, adherence, and productivity through daily reports, also taking disciplinary actions as needed.
  • Contribute to hiring process through posting and screenings, coaching disciplinary actions, handling employee payroll/benefits.
  • Share in the duties of employee payroll records, systems and disciplinary actions when needed.
  • Complete disciplinary actions on agents as needed, if not following signed expectations.
  • Assist with immediate employee disciplinary actions in the absence of the manager.
  • Generate incident, shift reports, scheduling, and disciplinary actions.
  • Provide recommendations with regard to performance appraisals, promotions, salary increases, and disciplinary actions for subordinate employees.
  • Perform disciplinary actions for agents that were not meeting their monthly stats following coachings and 1 on 1s.

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18. Direct Reports

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Here's how Direct Reports is used in Customer Service Supervisor jobs:
  • Supervised 14 direct reports in Customer Account Department and interviewed prospective applicants.
  • Coached and developed direct reports for career advancement.
  • Collaborated on development plans and completed quarterly reviews for each of my direct reports.
  • Supervised the ticket counter and gate operation, performance managed 25 direct reports.
  • Motivated, recognized, and developed direct reports; which reduced attrition.
  • Provided timely feedback and guidance to assist direct reports reach goals.
  • Supervised Customer Service Representatives with a team of 18 direct reports.
  • Develop goals and objectives with direct reports and provide appropriate follow-up.
  • Prepared and distributed payroll for staff of 20 direct reports.
  • Created monthly and yearly performance reviews for direct reports.
  • Tracked direct reports behavior styles to identify learning curves.
  • Write and discuss annual performance reviews for direct reports.
  • Manage escalated client support and 15 direct reports.
  • Supervised a team of 17+ direct reports.
  • Delivered monthly performance reports to direct reports.
  • Coached direct reports, providing daily feedback on interaction with customers with ongoing reference to personal development plans.
  • Managed team of 16 direct reports of Customer Service associates, handling Cardmember inquiries for International disputes.
  • Implemented developmental plans for all direct reports and supported continuous improvement for call center teams.
  • Provided on-going training and support to direct reports, fellow Supervisors and Managers.
  • Supervised a team of 4 direct reports contracted with Sungard Availability Services.

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19. Customer Care

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Here's how Customer Care is used in Customer Service Supervisor jobs:
  • Executed all standard and exceptional customer care activities and informed customers on organization's products and services.
  • Position entailed answering customer care questions, monitoring phone calls for quality assurance.
  • Develop and implement customer care procedures to surpass and ensure company market position.
  • Steered team of ten to 20 inbound customer service agents to meet all productivity, quality, and customer care goals.
  • Monitored and tracked shipments, wrote product descriptions for the catalog, offered one on one customer care.
  • Conduct face to face coaching sessions to assist Customer Care Reps to achieve personal goals and build performance.
  • Scheduled breaks and dealt with both Team Member and customer needs, all while prioritizing customer care.
  • Directed and managed a team of Technical Customer Care Agents in a Consumer Contact Center.
  • Worked directly with Specialty Sales Managers to coordinate all manner of senior-level customer care.
  • Provide positive, individualized customer care for hundreds of diverse clients each week.
  • Coached and mentored customer care reps to achieve high levels of customer service.
  • Handled the tasks of drafting documents as requested by Customer Care Manager.
  • Organize and direct the daily functions if 14-20 Customer Care Representatives.
  • Provide feedback, training and coaching of Customer Care Agents.
  • Cash handling Supervising the floor Customer care
  • Provide positive customer care Team building.
  • Lead trainer for POS system * Intercepted customer care issues before store manager * Created consistant team success with add-on sales
  • Promote eBusiness and the reduction calls to Customer Care and Energy Management (CCEM) 1.
  • Provided excellent customer care Sold merchandise Helped with any customer issues or complaints
  • Supervised Customer Care Reps. for the NYC 311 Non- Emergency Government Services Hotline.

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3 Customer Care Jobs

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20. Customer Relations

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Here's how Customer Relations is used in Customer Service Supervisor jobs:
  • Provided service behaviors that consistently exceed customer expectations and serves as a model for establishing and solidifying customer relationships.
  • Complemented on having great customer relationships while maintaining a positive and friendly attitude.
  • Championed innovative customer relationships strategies to maintain and expand customer base.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Managed customer service initiatives and customer relationships.
  • Established and maintained strong customer relations.
  • Worked in customer relations, helped customers with orders as well as handling complaints and issues with guest satisfaction.
  • Developed two new customer relationships in the second quarter of 2014, resulting in $70,000 of new business.
  • Experienced in Customer Relations by handling over 500 escalated calls per year, with a high satisfactory response.
  • Worked directly with Marketing and Customer Relations to support special promotions for ticket sales.
  • Supervised transactions, customer relations, inventory, and cash handling.
  • Establish customer relationships and follow up with customers, as needed.
  • Encourage healthy and strong customer relationship building for returning visit.
  • Monitor customer relations' and complaints.
  • Prepared quarterly reports, graphs, and quality assurance grids for Customer Service Department Customer Relations
  • Maintained customer relationship by providing excellent customer service Serviced a variety of customers banking needs.
  • Facilitated customer relations between internal customer, freight, port and final destination.
  • Ensured improvements in customer relations and account penetration through on-going customer visits.
  • Implemented company goals and programs, Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Recruited, trained and supervised customer service reps and cashiers in customer relations.

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2 Customer Relations Jobs

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21. High Volume

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Here's how High Volume is used in Customer Service Supervisor jobs:
  • Manage teams of Technical Support Specialists in high volume inbound call center to ensure achievement of performance and sales goals.
  • Answered high volume of incoming calls from customers and ensure that all the requests are resolved both promptly and thoroughly.
  • Resolved problems, answered inbound calls at high volume mutual fund call center from Broker/Dealers, Shareholders, and Stockholders
  • Managed team of 32 temporary direct reports, providing support to large scale, high volume customer service area.
  • Led and coached a team of 20+ union employees in a high volume call center to improve overall productivity.
  • Assisted customers by providing information and resolving their complaints in person and through a high volume calling environment.
  • Supervised and actively coached a team of 12 representatives in a high volume, national call center.
  • Monitored and coached staff of 16 CAE's in inbound high volume 350 seat call center.
  • Handled and collected cash, credit cards and other forms of payment in high volume operations.
  • Perform the work of the operator in order to meet high volume demands when necessary.
  • Processed and reconciled a high volume of charitable donations, $1000 - $1500 daily
  • Manage 24 to 27 person teams of associates in a high volume/high pressure environment.
  • Answer high volume of calls, email and face to face inquiries.
  • Prepared accurate and timely forecasting in a high volume call center.
  • Manage high volume phone calls from technicians as well as customers.
  • Manage 12-15 Representatives in a High Volume Inbound Call Center Environment.
  • Answered inbound calls in a high volume call center.
  • Supervised staff in a high volume inbound call center.
  • Managed high volume inbound servicing call center.
  • Provided customer service for a high volume multi-state call center, Managed all escalated calls for assigned accounts.

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2 High Volume Jobs

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22. Corrective Action

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Here's how Corrective Action is used in Customer Service Supervisor jobs:
  • Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Evaluate job performance of staff and provide performance reviews, corrective action or other disciplinary/performance appraisals/counseling.
  • Identify errors and inconsistencies to established procedures and ensure appropriate corrective actions are taken.
  • Reviewed team member reports, executed corrective actions and conveyed any discrepancies to management.
  • Interviewed, hired, supervised and performed corrective actions according to corporate guidelines.
  • Administer corrective actions and conduct termination sessions as appropriate.
  • Recommended corrective action to address customer complaints.
  • Perform corrective action and terminations when necessary.
  • Enforce corrective action and disciplinary measures.
  • Staff education, approved time off, complete staff evaluations as required, including action plans for any corrective action.
  • Apply corrective action and ensure compliance of EEO guidelines, company policies and procedures.
  • Provide coaching and feedback to team representatives, including formal corrective actions.
  • Monitor performance of associates to make improvements or take corrective action.
  • Track, prepare, and conduct corrective action as necessary.
  • Identified problems, diagnosed causes and determined corrective actions.
  • Generated invoices for third party customers Generated process flow charts, preventive action projects, corrective actions.
  • Implemented root cause and corrective actions to remove production constraints and improve product quality.
  • Prepared bi-weekly payroll and delivered any corrective action that needed to be given.
  • Administered reviews, awards and corrective action in a timely manner.
  • Delivered corrective action when needed with the assistance of Human Recourses'.

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23. Bank Deposits

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Here's how Bank Deposits is used in Customer Service Supervisor jobs:
  • Managed transactions, monitor the money in safe box and cashier drawers, made bank deposits, and cash flow.
  • Keep track of inventory and shrink levels and also processed bank deposits and financial paperwork on a daily basis.
  • Balanced cash, checks, stamps, lottery sales and Western Union transactions and prepared bank deposits.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Deposit daily store transactions, cash balancing, petty cash, bank deposits and audits.
  • Cashier experience with customer transactions, end of day cash balancing and bank deposits.
  • Order change for the store and prepare deposit bags for bank deposits.
  • Process monthly petty cash report and weekly office bank deposits.
  • Managed vault shipments, bank deposits and freight inventory shipments.
  • Performed window operation close out procedures for nightly bank deposits.
  • Processed bank deposits for nightly store opening and closing.
  • Entered and researched sales data and prepared bank deposits.
  • Monitored cash drawer and made daily bank deposits.
  • Counted cash drawers and made bank deposits.
  • Prepare bank deposits and change orders.
  • Prepared cash bag for bank deposits.
  • Counted money and made bank deposits.
  • Processed customer sales and bank deposits.
  • Managed food department for 3 years and had an increase in sales every year Counted cash drawers and made bank deposits.
  • Handled customers comments and complaints Introduced new products Daily and weekly reporting Bank deposits

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24. HR

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Here's how HR is used in Customer Service Supervisor jobs:
  • Delivered annual performance reviews of team members, conducted disciplinary counseling, and completed all HR necessary documentation.
  • Assisted with bringing computer workstations online through computer networking and software installations.
  • Performed weekly merchandise audits through inventory system to ensure accuracy.
  • Increased customer retention through relationship building.
  • Manage, track, and improve agent KPI's and Metrics through the use of generated reports and real time tracking.
  • Maintain leadership within all supervisors and ramp employees through excellent communication skills and a positive work environment.
  • Handle claims requiring additional research, navigate through appropriate system platforms to perform research and resolve issues.
  • Resolved worker issues or submitted unsettled issues to the HR Department for appropriate action.
  • Implement and lead learning and training development sessions for various staff across three locations.
  • Communicated with customers over the phone, through email, and in person.
  • Provided documentation and other information through the use of computer systems and software.
  • Coach and counsel to ensure quality customer service through QA monitoring.
  • Provide coaching and feedback as needed and through structured evaluation processes.
  • Lead Bridal Consultant and Shrink & Safety Committee Captain.
  • Encourage team member through briefings and lead by example.
  • Supervised up to forty employees throughout the day.
  • Work closely with HR and Public Relations departments.
  • Developed agents through the use of side by side monitors, remote monitoring, coaching sessions, and monthly/annual performance reviews.
  • Monitor responses to changes and ensure appropriate follow-through while recommending staffing needs based on known and forecasted workload.
  • Reduced escalated calls by over 75% through de-escalation training of employees.

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3 HR Jobs

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25. Daily Activities

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Here's how Daily Activities is used in Customer Service Supervisor jobs:
  • Provided the daily supervision and direction of daily activities for shop technical and general inventory, warehousing and shipping/receiving employees.
  • Oversee and monitor daily activities and work distribution including outbound correspondence.
  • Supervised and directed the daily activities of four Customer Service Representatives.
  • Monitored the daily activities of 20 customer support representatives.
  • Monitored the daily activities of call center representative.
  • Approved wires, overrode transactions for tellers and oversaw their daily activities, in charge of monthly and quarterly certifications.
  • Participate in projects not directly related to daily activities to assist in the growth of the business as a whole.
  • Supervised, planned and directed the daily activities of call center agents and telephone operator s production and functions.
  • Supervised an average of 25-40 Customer Service Reps and their daily activities to ensure top productivity.
  • Manage and direct the daily activities of call center agents and telephone operators.
  • Monitored the daily activities of 6 customer support representatives using Cisco CCX Software.
  • Organize, direct, and monitor daily activities of agents.
  • Developed work plans detailing the daily activities of the employees.
  • Monitor service requests and daily activities for six Field Engineers.
  • Monitored the daily activities of three customer support teams.
  • Monitored the daily activities of passenger support teams.
  • Managed and coached team members on daily activities.
  • Supervised the tellers with daily activities.
  • Guided and directed daily activities of seven employees at small manufacturing company producing custom labels.
  • Coordinated daily activities Identified customer needs and presented appropriate company product and service offerings.

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26. Order Entry

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Here's how Order Entry is used in Customer Service Supervisor jobs:
  • Supervised customer order analysts responsible for order entry and delivery for productive original equipment and aftermarket customers.
  • Managed customer account status including order entry, order allocation, delivery schedules and customer inquiry.
  • Excelled in all areas of sales, customer service, order entry, scheduling, troubleshooting, and accounts receivable tasks.
  • Exercise high standards of customer service duties including order entry, information management, customer sales and contract management.
  • Researched and implemented Interactive Voice Response to enhance order entry for customers and reduced manual order entry.
  • Worked with IT to automate partner order entry process, saving time and reducing data entry errors.
  • Manage two planners, order entry clerk, Project Coordinator, and two Customer Service representatives.
  • Handled large National Account s daily order entry by assigning work assignments to eight employees.
  • Trained CSR's in order entry, customer service, quote request and complaint resolution.
  • Supervised Sales Assistant, Quote Team, Order Entry Team and Customer Service Specialist.
  • Monitored order entry in SAP to ensure required service goals were being met.
  • Compile and print sales reports for daily order entry from customer service team.
  • Managed accounts in SAP system from order entry through production and shipping.
  • Maintain a record low .16% error rate on purchase order entry.
  • Direct order entry process using ERP software including SAGE and MAS.
  • Trained incoming customer service, accounts receivable and order Entry associates.
  • Order entry, billing and heavy phone coverage and trouble shooting.
  • Assisted customers in all aspects of order entry and processing.
  • Order entry, RMA tracking, troubleshooting.
  • Provided accurate order entry and efficient release of backorders and expedited requests.

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27. Sales Goals

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Here's how Sales Goals is used in Customer Service Supervisor jobs:
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Hold weekly status meetings with agents and provide them with updates on company protocol, product information and sales goals.
  • Managed a team of 30+ employees to meet and exceed all daily, monthly, and annual sales goals.
  • Planned and implemented weekly schedules, daily sales goals, and maintained each of my department's floor plans.
  • Developed a comprehensive understanding of store goals and objectives in order to achieve sales goals.
  • Provide coaching and sales leadership to ensure all associates meet or exceed established sales goals.
  • Reached sales goals every month for a total of 5 years of my employment.
  • Top priority is to train, coach and mentor agents to exceed sales goals.
  • Coached and motivated staff of 20+/- employees with meeting and exceeding personal sales goals.
  • Created and maintained branch sales goals and incentive programs/contest ideas.
  • Meet and exceed daily sales goals and monitored hourly production.
  • Worked with the store manager to improve weekly sales goals.
  • Encouraged and motivated employees to exceed service to sales goals.
  • Reached and exceeded sales goals during entire employment.
  • Helped drive sales goals and achieve monthly quotas.
  • Focus on Services and drive sales goals.
  • Manage the sales goals are met.
  • Supervised tellers ensuring operational and sales goals were met Solicited mortgage, business, and individual accounts
  • Organized company information assets to set sales goals.
  • Exceeded team sales goals month over month as a agent and as team leader/sup.

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28. Customer Accounts

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Here's how Customer Accounts is used in Customer Service Supervisor jobs:
  • Supervised 10 customer service representatives who were responsible for servicing customer accounts and selling retail banking products and services.
  • Monitor customer accounts, establish communication and prepare appropriate fee adjustments on delinquent accounts.
  • Assisted in developing new customer accounts while managing existing accounts.
  • Open customer accounts by recording account information.
  • Created company wide business plan that increased resolutions on customer accounts and pushed the company to the top rated TEVA Company.
  • Supervised retail customer service team, trained new customer service team members, problem solving and trouble shooting for customer accounts.
  • Set up and maintained customer accounts (credit and inventory), Call Screening for Sales Representatives, qualifying potential dealers.
  • Analyzed and eliminated credit differences, created adjustments as needed for pricing short and damaged merchandise in customer accounts.
  • Processed and posted all payments, assessed monthly late fees and made adjustments to customer accounts.
  • Managed 40 plus Account Specialists in charge of analyzing, resolving and balancing customer accounts.
  • Review credit decisions for customer accounts to ensure compliance with policy while promoting sales growth.
  • Handled any customer service issues pertaining to a security system as well as customer accounts.
  • Worked alongside Customer Service agents to complete any research on a customer accounts.
  • Direct contact with technicians, dealers and key customer accounts.
  • Maintained 280 customer accounts successfully by increasing customer satisfaction On existing accounts.
  • Answer incoming calls regarding customer accounts and resolve all customer service issues Oversee and supervise all employees in department.
  • meter reading, establishing new and existing customer accounts, maintenance of master files to ensure correct billing.
  • Maintained customer accounts, marketing, scheduling, multi phone lines, assisted customers, and problem solving.
  • Managed 20 individuals and responsible for $ 1 million of resources, including equipment and customer accounts.
  • Assist Sales Reps with information on accounts and sample orders Set up and maintain new customer accounts Load and maintain customer pricing

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29. Inventory Control

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Here's how Inventory Control is used in Customer Service Supervisor jobs:
  • Call Center Supervisor, Group Administration Supervisor, Inventory Control Specialist, Group Administration Coordinator, Reservations Agent.
  • Maintained inventory control and vendor relationships through clear communication and support.
  • Generated monthly production reports for inventory control.
  • Participated in inventory control and execution.
  • Supervised sales associates including, training, scheduling, cash management, inventory control, sales, merchandising and customer services.
  • Interact with the Customer Service and Inventory Control departments to ensure fill rates, appointment times and customer needs are met.
  • Managed employee work assignments, purchasing, inventory control, and balancing of receipts with previous and current stock.
  • Researched, purchased and operated an inventory control system resulting in 15 % increase in order fulfillment accuracy.
  • Reviewed stock levels and order demand with Inventory Control to ensure product availability and manage shortages.
  • Interfaced daily with members of Accounting, Inventory Control, Quality, and Warehouse.
  • Provided assistance with daily audit of front check out transactions and inventory control.
  • Inventory control for different accounts Went to trade shows to meet with customers.
  • Planned and organized special promotions, inventory control, and safety audits.
  • Managed inventory control and large amounts of cash and check handling.
  • Assisted managers in inventory control and loss prevention.
  • Assisted with daily inventory control.
  • Utilized inventory control system for cost control recommendations and identification of inventory discrepancies and related employee counseling.
  • Operated Phones, coordinate inventory control, process merchandise returns and price adjustments, Handled cash and various sales.
  • Cashier and cash management duties * Inventory control for Seasonal event-lead team and conducted interviews
  • Inventory control and management of Verizon equipment (ex.

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1 Inventory Control Jobs

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30. Customer Orders

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Here's how Customer Orders is used in Customer Service Supervisor jobs:
  • Maintain goodwill of existing customers during processing of customer orders.
  • Processed new customer orders ensuring accuracy and completion.
  • Processed customer orders and updated corporate database accordingly.
  • Enter customer orders into computerized register system.
  • Reviewed E-mails from customer service, QC, and material planner and other managers for any changes affecting customer orders.
  • Oversee customer orders, handle discrepancies, return authorizations, employees' payroll, scheduling, and personnel issues.
  • Managed a group that processed customer orders, discussed energy efficiency and rates, and made recommendations to customers.
  • Maintained the website, entered customer orders in AS400 software, and provided exceptional customer service.
  • Retrieve customer orders from an automated email system and enter into PIMS (Mainframe System).
  • Organize customer orders, quotations and special requests and coordinate effective resolutions with team members.
  • Worked with manufacturing manager to ensure that customer orders were completed for on time delivery.
  • Managed client support on data information use, processed and followed up customer orders.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Supervised three service agents and ensured the quality processing of customer orders.
  • Process customer orders, returns and reports in SAP.
  • Identify, research and resolve customer orders Recognize and document areas or retraining
  • Processed piece replacements, lost packages traces, and postage paid return labels for merchandise returns, customer orders.
  • Answer customer calls in a fast paced call center - Enter customer orders with an emphasis on accuracy
  • Supervised and trained Customer Service Team Coordinated the implementation of EDI processes for customer orders.
  • Offer resolutions to compliants and issues relating to customer orders.

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31. Action Plans

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Here's how Action Plans is used in Customer Service Supervisor jobs:
  • Conducted informal and formal performance sessions and corrective action plans if necessary; including participation in Performance Teams/Success Bay.
  • Developed recommendations for performance improvement to assist supervisors in the creation of individual representative action plans.
  • Created and administered corrective action plans.
  • Continued employee development through one-on-one coaching, team training and individual action plans focused on specific career goals.
  • Provide coaching, mentoring and feedback to Agents including action plans and formal corrective action if necessary.
  • Created and executed action plans that foster an environment for improved results and focuses on specific behaviors.
  • Develop and implement goals and action plans as needed; while gaining commitment from employee to improve.
  • Work collaboratively with other departments to resolve customer issues, and develop and implement corrective action plans.
  • Accomplished in developing new teams via coaching, creative action plans, and improving overall performance.
  • Develop action plans to consistently meet all TDP, OCONUS and PHS service standards.
  • Implement and enforce Progressive Discipline in conjunction with Performance Improvement Plans and Action Plans.
  • Identified developmental needs of staff and executed action plans to achieve objectives.
  • Monitor objectives, strategies and implement action plans to achieve goals.
  • Set action plans based upon CSR's areas of opportunity.
  • Set suitable goals, action plans and time lines.
  • Collaborated with representatives to set goals and action plans.
  • Identified the highest complaint categories and devise action plans.
  • Coached and mentored employees on development action plans.
  • Develop and implement Action Plans as needed.
  • Prepared and completed action plans.

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32. Special Projects

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Here's how Special Projects is used in Customer Service Supervisor jobs:
  • Maintain communication with management regarding Development within areas of assigned responsibilities and perform Special projects as required or requested.
  • Performed special projects for management.
  • Assisted department manager with special projects
  • Headed up special projects including: sourcing voice and data providers; managing voice and data operations; managing office expenditures.
  • Participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
  • Assisted manager with special projects such as resolving customer issues concerning account disputes and billing errors.
  • Completed a wide range of special projects for managers while successfully carrying out regular duties.
  • Maintain reports regarding special projects, employee analyze, and historical data.
  • Co-managed a call center and worked on special projects as needed.
  • Served on special projects charged with turning around under-performing agents.
  • Assisted with special projects and other similar duties as assigned.
  • Assist the Principal of company and VP-Recovery with special projects
  • Conduct training for New Hire Class and Special Projects.
  • Perform numerous special projects for building sale.
  • Complete special projects for marketing department.
  • Complete special projects as assigned.
  • Completed special projects as needed.
  • Provided assistance for special projects.
  • Coordinated and executed special projects such as catalog production, promotional and marketing materials, tradeshow coordination/management and website production.
  • Manage workflow of the call center floor between incoming calls, supporting functions and special projects.

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33. Csrs

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Here's how Csrs is used in Customer Service Supervisor jobs:
  • Supervised daily activities of CSRS, while providing training, direction and leadership to all team members and other CSRS.
  • Supervised and trained CSRs to ensure each had available resources needed to guarantee all quality and quantity goals were met.
  • Assist CSRs in preparing and submitting quarterly budget reports to the clients and appropriate care coordinators or CLASS case managers.
  • Maintained a healthy, fun and professional work and team environment where CSRs felt supported appreciated and recognized.
  • Developed a weekly quiz program to help CSRs improve their customer service skills while boosting staff morale.
  • Provided continual training with CSRs based on call reviews to follow protocol and overcome objections.
  • Managed a team of 14 Customer Service Representatives (CSRs) in call center.
  • Motivated, developed, and retained CSRs; assisted with career planning / development.
  • Assisted in the creation of the sales incentive committee to encourage the CSRs.
  • Audit and approve payroll for all CSRs and Lead on a weekly basis.
  • Manage and monitor productivity of a team of 18 - 30 CSRs.
  • Trained and managed multiple Customer Service Representatives (CSRs).
  • Supervised up to 50 CSRs during evening and weekend hours.
  • Provided accurate, specific and timely performance feedback for CSRs.
  • Supervised evening CSRs (Customer Service Representatives).
  • Trained and developed CSRs through monthly coaching sessions.
  • Supervised CSRs and assisted in identifying training needs.
  • Created a training manual for new CSRs to complete successfully prior to independently performing telephonically.
  • Hire, train and supervise CSRs, Oversee daily routines of CSRs, Provide great customer service.
  • Communicate business strategies and results to CSRs, empowering.

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34. Product Knowledge

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Here's how Product Knowledge is used in Customer Service Supervisor jobs:
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Recruit, train, the best employees to deliver the positive results in all aspects of customer service and product knowledge.
  • Appointed and educated new associates in areas of product knowledge, pricing, promotional activity, and Company specific software.
  • Coached new call center associates on product knowledge, sales order processing, courteous telephone techniques and consultative sales strategies.
  • Provided feedback to Customer Service Representatives on compliance with company policies and procedures, product knowledge, and research skills.
  • Front End Supervisor, cash handling, providing excellent customer service, product knowledge to further help with customer needs.
  • Led 25-member team by coaching, development and enhancing product knowledge resulting in reduced employee turnover by 6%.
  • Trained on 20/20 design program to enhance product knowledge and provide customer advice in processing.
  • Trained newly hired staff on Brewer accounts expectations, product knowledge and company policies.
  • Company trainer in new market developments with emphasis on product knowledge and sales techniques.
  • Tested associates on product knowledge, advancing 3 team members to next level.
  • Demonstrated a strong level of product knowledge and commitment to quality and consistency.
  • Provide on-the-job training for new employees and product knowledge training for existing associates.
  • Maintained product knowledge through team meetings, e-mails, policy updates and newsletters.
  • Trained employees on new initiatives, customer service, and product knowledge.
  • Provide exceptional product knowledge and team building to members.
  • Increased product knowledge as being in concierge position.
  • Studied to know all product knowledge.
  • Trained and mentored other sales personnel in regards to Internal product knowledge.
  • Described use and operation of merchandise to customers.Maintained friendly and professional customer interactions.Shared product knowledge with customers while making personal recommendations.

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35. Quality Standards

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Here's how Quality Standards is used in Customer Service Supervisor jobs:
  • Train and supervise customer service professionals to ensure, efficiency, quality standards and optimum satisfaction of customers.
  • Analyzed productivity metrics and satisfaction surveys to ensure quality standards were met or exceeded.
  • Prepared tasks and schedules for student workers and helped maintained top quality standards by marinating clean, hygienic and dynamic environment.
  • Lead team to understand company campaigns, exceed quality standards of professionalism and resolve customer issues to the customer's satisfaction.
  • Know functions of the register system and Whole Foods Market core values, quality standards and cash handling procedures and regulations.
  • Schedule, organize, and distribute work to customer service employees while assuring compliance with company procedures, quality standards.
  • Supervised to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality standards at Whole Foods market.
  • Managed a team of Client Services Associates that focused on meeting Customer Service efficiency and quality standards.
  • Managed sales team of 20-30 employees and coached them to meet sales goals and quality standards.
  • Required to meet or exceed productivity and quality standards set forth by the department.
  • Monitor all calls to ensure that due procedures and quality standards are met.
  • Understand and adhere to all store quality standards, formulas, & procedures.
  • Achieved quality standards across all associates of 98% for two years.
  • Organized and scheduled workload to maximize job production and exceed quality standards.
  • Handled Ensured adherence to quality standards, deadlines, and proper procedures.
  • Audited team associates making sure that quality standards were met consistently.
  • Managed customer service employees to ensure adherence to quality standards.
  • Ensured productivity meets or exceeds service and quality standards.
  • Assisted employees in daily activities such as problem solving and meeting quality standards.

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36. Monthly Reports

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low Demand
Here's how Monthly Reports is used in Customer Service Supervisor jobs:
  • Prepared monthly reports, participated in forecast planning and managed priority client accounts.
  • Generated and analyzed weekly and monthly reports.
  • Completed monthly reports and submitted to management.
  • Processed large volume orders directly from manufactures, and resolved billing issues related to data entry and filed monthly reports.
  • Prepared monthly reports, closed expired personnel records, audited records and insured that all documentation has been finalized.
  • Evaluate monthly reports for CSR performance and assist with additional training of any CSR not meeting performance levels.
  • Run daily, weekly and monthly reports for my team/department and report to Revenue Cycle Director.
  • Develop and deliver weekly, daily, or monthly reports to leadership, as needed.
  • Prepared daily, weekly, and monthly reports of floor metrics reviewed by the client.
  • Created monthly reports to measure sales, inbound calls and new services.
  • Created monthly reports on product returns for vendors and management.
  • Created monthly reports to management, which reflected team statistics.
  • Prepare and submit weekly and/or monthly reports as required.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Prepare monthly reports on each Team member.
  • Cash handling, Monthly reports, Collections
  • Produced daily weekly and monthly reports.
  • Maintained weekly and monthly reports to analyze missed pick ups, delivery errors, and damaged shipments.
  • Supervised 12-13 representatives in a call center environment Analyzed trends and daily weekly and monthly reports.
  • Run weekly/monthly reports to resolve system issues preventing orders from shipping.

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37. New Associates

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low Demand
Here's how New Associates is used in Customer Service Supervisor jobs:
  • Take ownership of new associates by making sure they feel welcomed and have the proper knowledge to complete their job successfully.
  • Work with department supervisors to schedule and conduct interviews, higher, and training of new associates.
  • Train new associates & lead sales team each day to reach sales goals.
  • Trained all new associates on call center procedures and customer service excellence.
  • Recruit and train new associates, supervisors, and managers.
  • Trained new associates on POS system and key sales tactics.
  • Assisted in the training of new associates in fashion departments.
  • Developed and implemented a training program for all new associates.
  • Trained new associates, as well as current employees.
  • Assist store manager with training of new associates.
  • Trained at least 10 new associates each quarter.
  • Trained new associates on registers and procedures.
  • Organized interviewing and hiring of new associates.
  • Assisted in the hiring of new associates.
  • Conduct interviews for potential new associates.
  • Recruited and hired new associates.
  • Assist and train new associates.
  • Train and develop new associates.
  • Manage weekly payroll for service technicians - Train new associates
  • Supervised and trained new associates Provided performance coaching Prepared weekly written monitoring and monthly progress reports

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38. Customer Questions

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low Demand
Here's how Customer Questions is used in Customer Service Supervisor jobs:
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Entered overrides and assisted tellers in addressing complex customer questions.
  • Addressed customer questions and concerns and distributed materials accordingly.
  • Work at the desk answering customer questions (via telephone or in person) and resolving any question that arise.
  • Answered and responded to customer questions and complaints received via telephone and face to face contact.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Received customer questions and concerns and resolved all issues on a daily basis.
  • Maintained knowledge of ongoing market and product trends to effectively answer customer questions.
  • Addressed cashier and customer questions, comments, or concerns.
  • Answered customer questions regarding the store and its merchandise.
  • Researched and resolved customer questions and concerns.
  • Monitor and solve customer questions and complaints.
  • Handled customer questions, concerns and complaints.
  • Resolved customer questions, issues and complaints.
  • Address all customer questions and concerns.
  • Responded to customer questions and complaints.
  • Job duties were Inbound customer service that responds to customer questions, account upgrades and new products.
  • Managed and resolved all customer questions and issues related to products in a proficient manner.
  • Resolve customer questions and concerns Manage daily scheduling Count and distribute large quantities of money
  • Answer customer questions and concerns Train new Cashiers and Customer Service Accomplishments Star Trainer Skills Used Outstanding Customer Service

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39. POS

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low Demand
Here's how POS is used in Customer Service Supervisor jobs:
  • Identify areas of opportunity in processes and give feedback on potential improvements to make the employee/customer experience a positive one
  • Conduct coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors.
  • Coordinated closely with quality control regarding products awaiting dispositions.
  • Replenished cash registers and deposited all cash transactions.
  • Developed 8 agents who advanced to a range of positions; including support staff and training assistants.
  • Ensured that as many accounts as possible were contacted more timely, to improve daily sales outstanding.
  • Provide support to the General Manager in leading airport operations to attain the best possible customer service.
  • Cash handling, Open and closing store, cash deposits, man aged 3-5 employees, inventory
  • Received numerous positive comments from customers regarding quality of service provided by the post office.
  • Inspected POS equipment and troubleshooted issues to ensure reliable operation for customers and employees.
  • Supervised teams with 30 employees with positive results in attendance and quality requirements.
  • Created a positive team environment in the banking center by modeling appropriate behaviors.
  • Provide agent one on ones weekly to ensure growth within the position.
  • Researched, proposed and implemented vendor services to decrease costs to organization.
  • Create and maintain a positive, respectful work environment for staff.
  • Prepared the CSR's reviews for possible pay raises and promotions
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Turned in with cash reports deposit.
  • Position required working with account representatives, insuring that their orders were being handled in a timely manner.
  • Cashier Customer service Daily store deposit and balanced tills Trained new employees

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24 POS Jobs

No jobs at selected location

40. New Accounts

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low Demand
Here's how New Accounts is used in Customer Service Supervisor jobs:
  • Developed new accounts in collaboration with outside sales personnel.
  • Served as back up Branch Manager, Branch Service Manager, vault, teller duties and new accounts as needed.
  • Increased sales by $1 million in three years by developing new accounts and increasing market share at existing accounts.
  • Work closely with Account Receivable to coordinate, review and approve consumer credit for new accounts.
  • Train new tellers, opened new accounts, approved signature cards, and closed accounts.
  • Solicited new credit accounts for customers and helped support cashiers when they opened new accounts.
  • Ensured staff availability for inbound calls for New Accounts department & Customer Service Accounts.
  • Established new accounts, setup loans, insurance claims and trained new employees.
  • Create new accounts, established customer credit, and set up payment methods.
  • Opened new accounts, process loan applications, and servicing existing accounts.
  • Completed monthly quota for new accounts, loans and credit card referrals.
  • Support sales reps in opening new accounts and upgrading existing service.
  • Cross-trained in the Collections/New Accounts department as a Supervisor quarterly.
  • Staff managed retail consumer base new accounts and retention.
  • Opened new accounts for consumer and small business clients.
  • Set up new accounts and final bill accounts.
  • Enrolled new accounts with SSI/SSD recipients.
  • Set up all new accounts.
  • Open new accounts, IRA's, loans, etc.
  • Establish new accounts Maintain customer relations through customer visits Train new account representatives

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3 New Accounts Jobs

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41. Problem Resolution

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low Demand
Here's how Problem Resolution is used in Customer Service Supervisor jobs:
  • Instituted progressive departmental goals in the area of total customer satisfaction as well as comprehensive training agenda to promote problem resolution.
  • Remain accessible to team members and provide assistance with insurance-based questions to successfully attain problem resolution.
  • Performed small project management, root-cause analysis and problem resolution tasks as directed.
  • Resolved customers complaints or directed customers to appropriate department for problem resolution.
  • Provide daily feedback to management on CSR productivity and problem resolution.
  • Managed problem resolution through effective contact handling and application process.
  • Focus on problem resolution to increase customer satisfaction and retention.
  • Collaborated with all internal resources to provide timely problem resolution.
  • Assisted coworkers and branch personnel with customer problem resolution.
  • Ensured all aspects of customer problem resolution, including complex administrative, service, credit and product issues were resolved.
  • Calm irate customers, mend trust, locate resources for problem resolution and devise best-option solution.
  • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
  • Earned 100% marks in communication skills, listening skills, problem resolution and politeness.
  • Managed problem resolution for all accounts while supervising 125 customer service team members.
  • Lead eight direct reports, directing technical operations and problem resolution.
  • Created partnerships with customers by getting them involved in problem resolution.
  • Handled escalated calls and problem resolutions and concerns of customers.
  • Assisted customers with inquiries and problem resolution.
  • Answer questions, inquires and problem resolution.
  • Standardized procedures for problem resolution to increase customer satisfaction and, in turn, increase sales.

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2 Problem Resolution Jobs

No jobs at selected location

42. Ensure Compliance

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low Demand
Here's how Ensure Compliance is used in Customer Service Supervisor jobs:
  • Analyzed and monitored daily telephone activity of staff to ensure compliance with performance standards.
  • Coordinate with security supervisors to ensure compliance to TSA guidelines and passenger security/screening procedures.
  • Monitored employee performance to ensure compliance with established procedures and regulations.
  • Supervised the day to day operations of the department as per defined processes and ensure compliance to audit guidelines.
  • Managed, directed and coached existing staff to ensure compliance regarding departmental procedures and state mandates.
  • Monitor and ensure compliance with attendance, dress code, and all Company policies.
  • Monitor representative calls and ensure compliance with all required aspects of an inquiry/sales call.
  • Practice and ensure compliance with that of all the organization's policies and procedures.
  • Track and monitor human resource inquiries and ensure compliance of policy and procedures.
  • Follow policies, procedures and regulations to ensure compliance and patient safety.
  • Monitor and ensure compliance with bank regulations, audit and policies.
  • Monitor all outgoing wires to ensure compliance, accuracy and completion.
  • Develop and Organize staff to ensure compliance and efficient operations.
  • Supervised and schedule cashiers and ensure compliance with payroll budgets.
  • Monitor both live and recorded calls to ensure compliance.
  • Demonstrate and ensure compliance with the customer 1st philosophy.
  • Maintained employee records to ensure compliance with company policies.
  • Directed team workflow by employing monthly updates, communication documentation and online store site to ensure compliance with company standards.
  • Communicate, interpret and ensure compliance with Alltel policies
  • Coach to ensure compliance and optimal performance Motivate team through coaching and training to increase sales averages monthly.

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1 Ensure Compliance Jobs

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43. External Customers

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low Demand
Here's how External Customers is used in Customer Service Supervisor jobs:
  • Coordinated all ground operation teams to ensure optimal performance and developed and maintained positive relationship with internal and external customers.
  • Rewarded employees for innovation and calculated risk-taking, excellent performance and exemplary efforts to satisfy both internal and external customers.
  • Established relationships with internal and external customers and resolved any inquiries or issues.
  • Demonstrate customer focus by seeking out, understanding, and responding to the needs of both internal and external customers.
  • Talk with external customers by phone and email to ensure daily shipping requirements are met based off the production plan.
  • Produced and implemented goals for three staffing levels for employees ensuring quality customer service to internal and external customers.
  • Interact effectively, with a wide range of internal and external customers in a professional, courteous manner.
  • Assist and advise staff member in resolving problems and issues that arise with internal and external customers.
  • Work with internal and external customers to determine what services we can provide to exceed their expectations.
  • Provide employees with tools to maintain and increase service levels to both internal and external customers.
  • Support core ShopHQ values by providing a Premium Customer Experience to internal and external customers.
  • Used MS Outlook to communicate with internal and external customers on various financial topics.
  • Support all efforts in providing excellent customer care to internal and external customers.
  • Maintain first in/first out orders for incoming assignments for internal and external customers.
  • Assisted and resolve internal & external customers with their concerns and problems.
  • Maintain a good public relation with internal & external customers.
  • Provide outstanding service to both internal and external customers.
  • Communicate extensively with internal and external customers; with the ability to handle in an effective manner disgruntled customers.
  • Provided real time communications to internal and external customers regarding processes and business operations.
  • Suggest methods to improve operations, Efficiency and service to both internal and external customers.

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44. Performance Management

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low Demand
Here's how Performance Management is used in Customer Service Supervisor jobs:
  • Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, professional development, and corrective action plans.
  • Monitor (Quality Assurance), identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
  • Utilized performance management tools to properly gauge and improve pharmacist performance.
  • Managed difficult team/individual issues through performance management while leading by example.
  • Conducted performance management reviews on a semiannual basis.
  • Managed performance of staff using the procedures of the Goal Setting and Performance Management System and all policies and procedures.
  • Share best practices with peers to assist them with performance management, coaching and career development of their agents.
  • Implemented a quarterly Performance Management review system within the unit to assist in the annual employee evaluation process
  • Provided direct supervision, coaching, training, development, and performance management of associates.
  • Handled the hiring, training, and performance management for a team exceeding 50 employees.
  • Handled escalations, scheduling, agent performance management - meeting and exceeding all KPI's.
  • Assessed the needs of training of staff based on training modules and performance management.
  • Applied Performance management and the termination of staff as required.
  • Administered hiring, coaching, training, and performance management.
  • Coach to success in the Positive Performance Management model.
  • Provided Performance Management to a group of 20-25 representatives.
  • Performed staffing, performance management, and recruiting functions.
  • Reviewed individual production, work quality, performance management and initiating corrective action as needed.
  • Facilitated weekly team meetings Performed all supervisory Duties including payroll and Performance Management
  • Use our Performance management process to Mointor and evaluate team member's performance through weekly/monthly coaching sessions.

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4 Performance Management Jobs

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45. Company Standards

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low Demand
Here's how Company Standards is used in Customer Service Supervisor jobs:
  • Monitored and evaluated employee performance on a consistent basis to ensure productivity, timeliness guidelines and adherence to company standards.
  • Developed and improved sales and retention culture motivating associates to perform at company standards.
  • Maintained quality service by establishing and enforcing company standards to associates.
  • Conduct evaluations of customer service agents to ensure their work performance, attendance and appearance meet company standards and labor agreements.
  • Oversee daily cash management and handling procedures as well as maintain store appearance to meet company standards at all times.
  • Monitor the quality of service given to customers and ascertain they are handled in accordance with company standards and policy.
  • Attend to all customer requests, complaints, and/or issues; train new sales associates according to company standards.
  • Ensured daily account maintenance tasks were handled per company standards, procedures, and client service levels.
  • Track staff performance, evaluating adherence to company standards, and offering strategic guidance on process improvement.
  • Walk the entire store and make sure it is up to company standards at all times.
  • Work closely with each of these areas to ensure the job performance meets company standards.
  • Orchestrate complex scheduling to maximize efficiency for both staff and high company standards.
  • Lead and assist team to execute company standards, observe and coach associates.
  • Coached and developed team members to ensure they meet and exceed company standards.
  • Ensured that associates were doing the job according to the company standards.
  • Train associates to company standards of customer service and cash handling.
  • Trained workforce regarding proper work completion and adherence to company standards.
  • Completed evaluations on employees to assure company standards were met.
  • Organized and display merchandise to company standards.
  • Open and close store per company standards

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46. Customer Interactions

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low Demand
Here's how Customer Interactions is used in Customer Service Supervisor jobs:
  • Identified, assisted and completed training opportunities with Customer Account Executives for positive customer interactions and professional growth.
  • Promote positive customer interactions and high levels of customer satisfaction through monitoring and quality control methods.
  • Resolved escalated customer interactions from the Corporate office, local supervisors and Customer Account Executives.
  • Demonstrate effective interpersonal skills and positive attitude in all customer interactions.
  • Performed daily customer interactions, problem resolution, and follow-up.
  • Follow up on customer interactions to ensure resolution.
  • Maintained professional customer interactions at all times.
  • Maintained friendly and professional customer interactions.
  • Evaluated, documented, and coached Customer Account Executives on customer interactions and performance standards and trends.
  • Monitor and provided real time feedback to team members based on customer interactions and responses provided.
  • Monitor employee and customer interactions and provide ongoing feedback to employees to ensure optimum customer experience.
  • Evaluated customer interactions to ensure complete customer satisfaction and proper call flow through QA call monitoring.
  • Worked with upper management to ensure appropriate changes were made to improve customer interactions.
  • Motivated by and skilled in handling even the most challenging customer interactions.
  • Recognized for the ability to handle stressful customer interactions with ease.
  • Trained staff on how to improve customer interactions.
  • Keep records of customer interactions and transactions.
  • Help Desk Specialist: Resolved and documented escalated customer interactions.
  • Developed process improvements to enhance and improve all customer interactions.
  • Mainatined a friendly and professional customer interactions.

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47. Credit Card Transactions

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low Demand
Here's how Credit Card Transactions is used in Customer Service Supervisor jobs:
  • Operated a cash register for cash, checks and credit card transactions in an accurate and timely fashion.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Worked with accounting related issues, Including Paypal, Bank transfers and credit card transactions.
  • Handled high volumes of sales, including cash, check, and credit card transactions.
  • Handled all cash and credit card transactions, balancing cash drawers at close of shift.
  • Analyze reports relating to cash and deposits, along with check and credit card transactions.
  • Administered operational duties such as cash handling, credit card transactions and cross sales.
  • Managed credit card transactions as well as customer communication, complaints and escalated complaints.
  • Cash handling, including credit card transactions, travel vouchers, and flight coupons.
  • Worked alongside accounts receivable to recoup collections charges and increase credit card transactions.
  • Operated a cash register to process cash, check and credit card transactions.
  • Post customer payments by recording cash, checks and credit card transactions.
  • Handled all cash and credit card transactions in department store environment.
  • Processed guest payments handling lots of cash and credit card transactions.
  • Register trained, POS and credit card transactions experience.
  • Consolidate and verify fuel credit card transactions.
  • Handled cash and credit card transactions.
  • Handle cash, check, and credit card transactions; process layaways and returns.
  • Processed credit card transactions through online merchant services website.
  • Process credit card transactions in a timely manner.

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48. Performance Goals

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low Demand
Here's how Performance Goals is used in Customer Service Supervisor jobs:
  • Created performance goals and evaluations for the Customer Service Department inline with management directives.
  • Focused efforts towards meeting daily and monthly inquiry-timeliness and performance goals as required
  • Communicated performance goals linked to organizational goals and values.
  • Coached employees in developing and achieving individual performance goals.
  • Work with the Operations Manager to develop performance goals and objectives for all call center staff.
  • Manage, coach and develop agents to achieve individual, team and company performance goals.
  • Ensured phone associates met or exceeded performance goals which include Top Two Box customer surveys.
  • Coach and motivate a team of 17 agents to meet and exceed sales performance goals.
  • Attended weekly management performance meetings to discuss departmental changes, and company performance goals.
  • Established agent performance goals and developmental plans on monthly, quarterly and annual reviews.
  • Exceeded all performance goals set by bank management for consumer and commercial lending officers.
  • Maintained quality and performance goals set forth by the company and client.
  • Set team priorities to ensure task completion and performance goals are met.
  • Communicate with managers in other departments to achieve sales and performance goals.
  • Manage individual and team performance goals and expectations.
  • Led employees to reach monthly performance goals.
  • Exceeded branch sales and performance goals.
  • Established performance goals, performance reviews, coached new employees providing useful feedback to all employees.
  • Supervised 25 employees with performance goals Overall business operations: Scheduling Quality Assurance
  • Established individual performance goals and objectives; evaluated workload and workflow to efficiently assign accounts to team members.

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15 Performance Goals Jobs

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49. Outbound Calls

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low Demand
Here's how Outbound Calls is used in Customer Service Supervisor jobs:
  • Supervised and monitored operations and 65 Customer Service Representatives for inbound and outbound calls.
  • Audited High-volume outbound calls to generate daily loan applications.
  • Make about 60-80 outbound calls a day for customer service & was handling about 50-70 inbound calls a day.
  • Managed team of customer service representative who make outbound calls to Windsor Medicare Advantage Plan members.
  • Handled all supervisor calls and outbound calls regarding bank collections due to IRS intercepted refunds.
  • Managed a team of 15 - 20 front-line bankers; motivated and supervised outbound calls.
  • Answer customer service questions and make outbound calls for customer follow-up and prospecting opportunities.
  • Handle front desk reception, in/outbound calls, filing, and customer requests.
  • Used RingCentral to manage, monitor and route all inbound and outbound calls.
  • Handled inbound and outbound calls; assisted irate customers with their reservation planning.
  • Handled high volume outbound calls, cash management, and data entry professionally.
  • Assist in supervising call volume and monitor call activity for inbound /outbound calls.
  • Supervised inbound and outbound calls relative to the needs of the Call Center.
  • Monitor daily and hourly service levels for all inbound and outbound calls.
  • Performed account collections both in person and on outbound calls to clients.
  • Handle inbound/ outbound calls from passengers, safety, and operational departments.
  • Assisted in training staff to handle both inbound and outbound calls.
  • Manage and supervise team within incoming and outbound calls.
  • Handled outbound calls Oversee 10+ customer service representatives
  • Handle inbound and outbound calls for Humana medicare members.

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50. Powerpoint

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low Demand
Here's how Powerpoint is used in Customer Service Supervisor jobs:
  • Trained staff on operational procedures and online screen operations via Microsoft PowerPoint presentations.
  • Prepare PowerPoint presentations for meetings and correspond with member representatives on upcoming meetings.
  • Composed spreadsheets and PowerPoint presentations for agent workshops.
  • Helped deliver site performance with PowerPoint presentations.
  • Prepare PowerPoint presentations for quarterly meetings.
  • Conducted Training Presentations to communicate new changes in policies and procedures through the use of PowerPoint and other tools.
  • Created PowerPoint and Excel process training material to assist Customer Service Department on our company's acquisition projections.
  • Presented on calls, wrote articles, and constructed PowerPoint demonstrations in furtherance of that goal.
  • Assist management with Microsoft applications: Microsoft word, Excel, Lotus Notes and PowerPoint.
  • Used software tools including: Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
  • Assist hiring manager with creating PowerPoints and training manuals for new employees.
  • Facilitated team meetings using tools such as Excel, PowerPoint and/or Word.
  • Prepared documents using Microsoft Word, Excel, PowerPoint, and Outlook.
  • Performed data analysis and reported on trends using Excel and PowerPoint 2013.
  • Prepared speech/PowerPoint presentations, documents, and letters for Senior Executives.
  • Created PowerPoint Presentations for the customer service reps.
  • Prepared PowerPoint presentations, needed for training sessions.
  • Created PowerPoint computer network troubleshooting guide for staff.
  • Completed multiple projects assigned to me I used Microsoft word, Excel, PowerPoint and Outlook
  • Blue Cherry, Gentran, Lotus Notes, Excel, Powerpoint, Word.

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Customer Service Supervisor Jobs

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20 Most Common Skills For A Customer Service Supervisor

Customer Service

53.5%

New Procedures

11.5%

Customer Complaints

4.4%

Front End

3.8%

Phone Calls

3.0%

Company Policies

2.6%

Customer Service Department

2.4%

Data Entry

2.1%

Performance Reviews

2.1%

Technical Support

1.9%

Sales Representatives

1.6%

Service Desk

1.5%

Sales Floor

1.4%

Daily Operations

1.4%

Staff Members

1.4%

Service Levels

1.2%

Disciplinary Actions

1.2%

Direct Reports

1.1%

Customer Care

1.0%

Customer Relations

1.0%
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Typical Skill-Sets Required For A Customer Service Supervisor

Rank Skill
1 Customer Service 44.4%
2 New Procedures 9.5%
3 Customer Complaints 3.7%
4 Front End 3.1%
5 Phone Calls 2.5%
6 Company Policies 2.1%
7 Customer Service Department 2.0%
8 Data Entry 1.7%
9 Performance Reviews 1.7%
10 Technical Support 1.6%
11 Sales Representatives 1.3%
12 Service Desk 1.3%
13 Sales Floor 1.2%
14 Daily Operations 1.1%
15 Staff Members 1.1%
16 Service Levels 1.0%
17 Disciplinary Actions 1.0%
18 Direct Reports 0.9%
19 Customer Care 0.9%
20 Customer Relations 0.8%
21 High Volume 0.8%
22 Corrective Action 0.7%
23 Bank Deposits 0.7%
24 HR 0.7%
25 Daily Activities 0.7%
26 Order Entry 0.7%
27 Sales Goals 0.7%
28 Customer Accounts 0.6%
29 Inventory Control 0.6%
30 Customer Orders 0.6%
31 Action Plans 0.6%
32 Special Projects 0.6%
33 Csrs 0.6%
34 Product Knowledge 0.6%
35 Quality Standards 0.6%
36 Monthly Reports 0.6%
37 New Associates 0.6%
38 Customer Questions 0.5%
39 POS 0.5%
40 New Accounts 0.5%
41 Problem Resolution 0.5%
42 Ensure Compliance 0.5%
43 External Customers 0.5%
44 Performance Management 0.5%
45 Company Standards 0.5%
46 Customer Interactions 0.4%
47 Credit Card Transactions 0.4%
48 Performance Goals 0.4%
49 Outbound Calls 0.4%
50 Powerpoint 0.4%
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