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Job outlook for customer service supervisors in the United States
Customer service supervisor job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer service supervisor job growth rate is -4% from 2018-2028.
About -105,300 new jobs for customer service supervisors are projected over the next decade.
Customer service supervisor salaries have increased 8% for customer service supervisors in the last 5 years.
There are over 284,646 customer service supervisors currently employed in the United States.
There are 233,004 active customer service supervisor job openings in the US.
The average customer service supervisor salary is $38,792.
Are customer service supervisor jobs in demand?
Customer Service Supervisor job and salary trends over time
Customer Service Supervisor jobs over time
Customer Service Supervisor job growth rate over time
| Year | # Of Jobs | % Of Population |
|---|---|---|
| 2021 | 284,646 | 0.08% |
| 2020 | 268,880 | 0.08% |
| 2019 | 277,859 | 0.08% |
| 2018 | 272,541 | 0.08% |
| 2017 | 265,374 | 0.08% |
Average customer service supervisor salary over time
Customer Service Supervisor salary by year
| Year | Avg. Salary | Hourly Rate | % Change |
|---|---|---|---|
| 2025 | $38,792 | $18.65 | +3.2% |
| 2024 | $37,577 | $18.07 | +1.5% |
| 2023 | $37,040 | $17.81 | +1.4% |
| 2022 | $36,542 | $17.57 | +1.3% |
| 2021 | $36,064 | $17.34 | +3.2% |
Customer Service Supervisor jobs by state
Most common states for customer service supervisors
| Rank | State | Population | # of Jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 721 | 54% |
| 2 | New Hampshire | 1,342,795 | 644 | 48% |
| 3 | Delaware | 961,939 | 434 | 45% |
| 4 | Iowa | 3,145,711 | 1,396 | 44% |
| 5 | District of Columbia | 693,972 | 303 | 44% |
| 6 | Vermont | 623,657 | 258 | 41% |
| 7 | Massachusetts | 6,859,819 | 2,663 | 39% |
| 8 | Wyoming | 579,315 | 228 | 39% |
| 9 | Indiana | 6,666,818 | 2,479 | 37% |
| 10 | Wisconsin | 5,795,483 | 2,118 | 37% |
| 11 | Kentucky | 4,454,189 | 1,637 | 37% |
| 12 | Arizona | 7,016,270 | 2,495 | 36% |
| 13 | Georgia | 10,429,379 | 3,624 | 35% |
| 14 | Colorado | 5,607,154 | 1,947 | 35% |
| 15 | Illinois | 12,802,023 | 4,321 | 34% |
| 16 | Minnesota | 5,576,606 | 1,919 | 34% |
| 17 | Connecticut | 3,588,184 | 1,212 | 34% |
| 18 | Florida | 20,984,400 | 6,838 | 33% |
| 19 | Idaho | 1,716,943 | 569 | 33% |
| 20 | Louisiana | 4,684,333 | 1,505 | 32% |
Most common cities for customer service supervisors
| Rank | City | # of Jobs | Employment/ 1000ppl | Avg. Salary |
|---|---|---|---|---|
| 1 | Tempe | 3 | 2% | $35,298 |
| 2 | Carson | 2 | 2% | $43,192 |
| 3 | Farmington Hills | 2 | 2% | $37,743 |
| 4 | Indianapolis | 6 | 1% | $36,268 |
| 5 | Atlanta | 5 | 1% | $40,196 |
| 6 | Orlando | 4 | 1% | $39,778 |
| 7 | Aurora | 3 | 1% | $37,955 |
| 8 | Hialeah | 3 | 1% | $40,515 |
| 9 | Birmingham | 2 | 1% | $34,007 |
| 10 | Cleveland | 2 | 1% | $38,927 |
| 11 | Los Angeles | 6 | 0% | $43,192 |
| 12 | New York | 4 | 0% | $48,237 |
| 13 | Charlotte | 3 | 0% | $41,243 |
| 14 | Chicago | 3 | 0% | $39,994 |
| 15 | Jacksonville | 3 | 0% | $39,301 |
| 16 | Phoenix | 3 | 0% | $35,265 |
| 17 | Boston | 2 | 0% | $47,147 |
Customer Service Supervisor job outlook: Expert opinions
Our panel of customer service supervisor experts
Informa Tech
What general advice would you give to a Customer Service Supervisor?
Andrew Gilliam: Searching for jobs is always intimidating, and this year provides many new reasons to be discouraged. However, based on research HDI conducted in July, 57% of support organizations are creating new positions or continuing to fill vacancies. Furthermore, 82% of organizations say it is likely they will continue working from home long-term. Many companies are opening their minds to hiring candidates who don't live near their offices. That's great news for anyone entering the job market!
When looking for work, the best thing an applicant can do is to think like a hiring manager. They're filling a position to meet their needs, not yours, so consider the context in which they're hiring. Right now, businesses are searching for applicants who can contribute to remote teams and support customers remotely. Experience with unified communications, mobile, cloud, and remote support technologies are in high demand. Additionally, organizations are changing how they work at a rapid pace. Understanding the fundamentals of knowledge management, enterprise service management, incident and problem management, and organizational communications will help candidates speak directly to prospective employers' challenges. Having a dedicated space and internet connectivity to enable working from home and a proven ability to work independently or remotely helps dissuade managers' fears of hiring remote candidates.
There are plenty of ways to build these skills and competencies, even without direct work experience. HDI offers numerous resources, many of them free, to expand your knowledge, including articles, webinars, toolkits, research, and virtual classroom training. Dedicating yourself to independent learning, experimenting in a home-lab, and networking at virtual industry events are fantastic ways to demonstrate your job-readiness.
What type of skills will young Customer Service Supervisors need?
Andrew Gilliam: Technical degree programs often fail to emphasize the importance of interpersonal skills and business acumen. Technical skills are impressive and essential, but they're meaningless without a business purpose and user acceptance. Mastery of communication, teamwork, and empathy are more useful and broadly applicable than a working knowledge of the OSI model. Regardless of your position, always strive to understand how your work impacts internal and external customers and creates value for shareholders.