Customer service supervisor jobs in Johns Creek, GA - 2,619 jobs

Project Type: Mission-Critical / Data Center Our client is seeking an experienced CSA Superintendent to join a high-performing project team on a large-scale data center construction project in the Atlanta market. This role is ideal for a strong field leader with deep experience in civil, structural, and architectural (CSA) scopes within mission-critical or complex commercial construction environments. Key Responsibilities Lead and manage all CSA field operations including civil, concrete, structural steel, architectural finishes, and building envelope Coordinate daily activities with subcontractors, inspectors, and internal project teams Develop and maintain short-interval schedules to ensure milestones are met Enforce site safety standards and ensure compliance with OSHA and project-specific safety requirements Oversee quality control to ensure work is executed in accordance with contract documents and industry standards Collaborate closely with MEP and commissioning teams to support integrated project delivery Track manpower, productivity, and material deliveries to maintain schedule and budget objectives Participate in coordination meetings, inspections, and progress reporting Qualifications 8+ years of experience as a Superintendent, with a strong focus on CSA scopes Prior experience on data centers, mission-critical, or large-scale commercial projects strongly preferred Proven ability to manage multiple subcontractors and fast-paced construction environments Strong understanding of construction sequencing, scheduling, and quality control Excellent leadership, communication, and problem-solving skills Ability to read and interpret drawings, specifications, and schedules Proficiency with construction technology tools (Procore, Bluebeam, scheduling software a plus) What's Offered Long-term opportunity on a high-profile mission-critical project Competitive compensation package (salary, bonus, benefits) Opportunity to work with an elite project team on technically complex construction 📍 Project is based in Atlanta, GA. Local candidates or those willing to relocate are encouraged to apply.

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested

Syncreon/DP World is currently seeking an experienced Customs Supervisor for Friday-Sunday 1st shift in Palmetto, GA. Interested in joining a growing team in the 3PL industry? Apply today! About the Role How you will contribute Manage all daily customs and compliance activities within the region. Supervise and lead the Customs department. Maintain requirements regarding Authorized Economic Operator license and perform internal audits on the applicable customs processes. Set-up and maintain a quality system for internal and external purposes. Assist, advise and help the Manager, Customs & Trade Affairs and Business Units with all customs and related operational matters Ensure and maintain that overall compliance with local legislation/regulation is conducted as a policy regarding our clients and within our internal organization. Generate, monitor and regularly check the Monthly periodic declaration and other type of customs declarations submitted to the customs authority. Identify cost savings opportunities and make recommendations to support them Lead projects, advise, guides and implement them accordingly. Other duties as assigned Your Key Qualifications College degree required. Experience in a supervisory role within a customs environment. Knowledge of national and local Customs/Tax regulations/legislation (incl. valuation, classification and special trade programs). Strong knowledge of customs procedures/regimes and know how to interpret them. Good communication and analytical skills. Proficient using MS Office applications and experience using computerized customs systems. Experience of reviewing customs compliance and negotiating with customs/tax authorities. Compensation DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible. The DP World family comprises of syncreon, Imperial and P&O. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. Nearest Major Market: Atlanta Job Segment: Logistics, Supply Chain, Supply, Manager, Operations, Management

Growing and highly stable company has an immediate need for a Customer Service Specialist to handle inbound ticket queue and phone support while also providing face-to-face customer assistance . In this role, you must have experience working in a high-volume call center environment, handling around 40 instances a day via in-person interaction (high percentage will be face to face), phone, chat, and email promptly and professionally. Duties include general customer service, troubleshooting issues, resolving delivery miscues, answering questions about the customer's account, etc. You must be able to clear a drug and background screening. *Must live in the metro Atlanta area and be able to commute to the office five days a week, working 7:00 AM-4:00 PM* Requirements: 3+ years' experience working in a high volume call center environment. MUST have excellent speaking skills, professional demeanor, and a positive attitude. Can fully clear a 10-panel drug screen and criminal background check. Good job stability required; no job hoppers. Very patient and empathetic in external customer communication.

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Atlanta, 3705 Wilson Rd Division: Air & Sea Job Posting Title: Customs Specialist (Entry Writer) - 101556 Time Type: Full Time Customs Specialist The Customs Specialist is responsible for managing customs-related processes and ensuring compliance with customs regulations within the transportation and logistics industry. They facilitate the smooth flow of goods across borders by handling customs documentation, resolving issues, and maintaining up-to-date knowledge of customs requirements. The Customs Specialist plays a critical role in minimizing delays and maximizing efficiency in customs clearance. Duties and Responsibilities Prepare and review customs documentation, including import and export declarations. Ensure compliance with customs regulations, including tariff classification, valuation, and country of origin requirements. Coordinate with internal teams, clients, customs brokers, and government agencies to resolve customs-related issues. Maintain accurate and up-to-date knowledge of customs regulations and procedures. Stay informed about changes in customs regulations, trade agreements, and industry practices. Perform audits and reviews to assess compliance with customs requirements. Provide guidance and support to colleagues on customs-related matters. Handle customs inquiries, investigations, and disputes. Monitor and track customs clearances and resolve any delays or issues. Collaborate with customs authorities and participate in customs-related programs, such as C-TPAT or AEO. Support the development and implementation of customs compliance procedures and policies. Educational background / Work experience Minimum of 2-3 years of experience in customs operations or customs brokerage. Strong knowledge of customs regulations, processes, and documentation. Familiarity with import and export operations and customs clearance procedures. Skills & Competencies In-depth understanding of customs regulations and requirements. Proficiency in preparing and reviewing customs documentation. Attention to detail and accuracy in customs declarations and record-keeping. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work well under pressure and meet deadlines. Familiarity with customs valuation and classification methodologies. Knowledge of international trade agreements and requirements. Proficiency in using customs management software and systems. Proficient in Microsoft Office suite. Preferred Qualifications Bachelor's degree in international trade, supply chain management, or a related field preferred Certification in customs compliance or a related area. Experience working with a variety of industries and commodities. Familiarity with customs automation systems and software. Experience in customs audits and compliance assessments. Language skills Fluent in English (oral and written) Computer Literacy Proficient in using customs management software and systems. Familiarity with Microsoft Office suite (Word, Excel, Outlook). Ability to quickly learn and adapt to new software and technology platforms used in the transportation and logistics industry. At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. For this position, the expected base pay is: $22.50 - $30.50 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations. DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays. DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email Customs Specialist (Entry Writer) Atlanta

Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operating in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands -- Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, PatioHQ and Neon Earth P. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. For more about Group Bayport, please visit: ********************************** LinkedIn: ******************************************************** Role Summary This is a Head-level opportunity responsible for leading the Customer Service team based in Atlanta, U.S. The Manager will oversee day-to-day service operations, manage direct team members, and serve as a liaison to international customer support teams located in the U.S. and Manila. The Manager will ensure delivery of outstanding customer experiences and key operational metrics, partnering cross-functionally with Sales, Designers, Production, Technology, and Group Bayport's global business units. In addition to oversight of customer service functions, the Manager will also have administrative responsibilities including but not limited to collaboration on recruiting and onboarding U.S.-based Customer Service Sales, Service, and Design Advisors and will be responsible for overseeing payroll management and compliance for the service team. Job Responsibilities Lead, develop, and coach the Atlanta-based Customer Service team, directly managing team members and supporting their career growth. Build and maintain strong working relationships with international customer service teams in the U.S., India, and Manila, ensuring consistent service standards and knowledge sharing. Manage U.S.-based Designers for Service, Support, and Pre-Order Queries. Drive inside sales initiatives by coaching the team to identify and capitalize on sales opportunities during customer interactions, enhancing customer engagement and revenue generation. Oversee payroll processes for assigned teams, ensuring accurate and timely records in compliance with company policies. Oversee day-to-day operations of customer support channels (phone, chat, email), setting and monitoring performance targets for AHT, C-SAT, FRT, Occupancy, and Quality. Drive continuous improvement initiatives to reduce missed calls/chats and improve customer satisfaction KPIs. Partner with cross-functional departments to elevate service experience and provide feedback for product or process enhancements. Monitor team attendance, attrition, and service-related metrics, preparing and presenting weekly/monthly reports to leadership. Ensure adherence to agreed-upon SLAs and RRR (Return, Reship, Refund) metrics for all customer touchpoints. Manage complex escalations and resolve customer issues, acting as the final point of escalation when required. Job Requirements Bachelor's Degree or equivalent in Business, Communications, Marketing, or related field. 5-10 years of team management experience in U.S.-based Customer Service Sales and Support Roles. Proven track record leading teams in the U.S. and collaborating with international teams globally. Demonstrated experience in inside sales, with a focus on driving customer engagement and sales outcomes through service interactions. Coordination across time zones as required. Behavioral Skills Excellent verbal and written communication skills. Strong organization and time management skills. Demonstrated leadership, coaching, and conflict resolution abilities. Ability to analyze complex issues and recommend process improvements. Strategic planning and project management skills. Commitment to high-quality customer experiences. Technical Skills Strong experience managing service operations via CRM, chat, and phone systems. Oversee payroll management and staff rostering experience. Expertise in tracking and improving CSAT, SLA, AHT, FRT, occupancy, and quality metrics. Familiarity with onboarding creative/design team members preferred. Proficient in MS Office, CRM software like Salesforce, web browsers. Preferred experience in Ecommerce. Key Responsibility Areas (KRA) & KPIs Call Handling Efficiency (AHT) - Maintain balanced Average Handle Time, ensuring customer issues are resolved efficiently without compromising quality. Customer Satisfaction (CSAT) - Drive CSAT improvement through empathetic, accurate, and timely service, using survey insights for corrective actions. First Response Time (FRT) - Ensure timely responses to all customer inquiries, adhering to SLA benchmarks. Service Team Occupancy & Utilization - Optimize workload distribution and productivity while maintaining employee well-being. Quality Score (Interactions/Audits) - Conduct regular audits of calls/emails/chats, achieve quality benchmarks, and provide coaching for improvement. Refund, Reship & Review (RRR) Rate - Track and reduce RRR by addressing root causes, coordinating with teams, and minimizing cost impact. SLA Adherence & Optimization - Ensure strict compliance with SLAs, continuously monitor performance, and implement process optimizations. Team Attendance & Workforce Reliability - Ensure consistent attendance, adherence to shifts, and minimize unplanned absenteeism. Payroll Accuracy & Compliance - Oversee payroll inputs for 100% accuracy, ensure compliance with statutory requirements, and resolve discrepancies. Attrition Management - Monitor attrition trends, implement retention strategies, and conduct exit analysis for improvements. Group Bayport is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Hallmark Aviation Services is seeking a Supervisor for an International Airline in Atlanta, GA. The Airline Supervisor assists the Airline Account Manager with the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. Minimum 18 months Airline Experience Preferred Strong leadership abilities Excellent focus on Customer and Client satisfaction Must be able to work morning, afternoon and/or night shift Ability and willingness to work harmoniously in a team environment Strong leadership, but stronger team player Ability to work under pressure Able to communicate effectively, verbally and in writing Thorough knowledge of airport operations: Arrivals, Departures, Ticket Counter Basic knowledge of airline reservations Able to solve basic problems within the operation: DBC, Delays, Cancellations, Etc. Computer, typing and ticketing experience Able to operate independently and work varied hours Required Skills Basic Requirements At least 18yrs old, with a High School Diploma or G.E.D. Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency English proficient Basic Math Skills: Adding, Subtracting, Division, and Multiplying Computer Literate Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs Reading & comprehension of reference materials, instructions, policies & procedures

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a ServiceNow Service Delivery Lead to join our Digital Nexus technology organization. This is a hybrid work opportunity. Responsibilities: Build and lead an effective ServiceNow product management team dedicated to the development, design, implementation, and support of the technology and digital transformation vision, strategy, and roadmap for the ServiceNow ITSM, ITOM, Finance & Accounting, and custom application suite of capabilities, functions, and workflows Serve as the point of ownership for an entire ServiceNow module or group of modules and coordinate the delivery of new epics, features, and ad hoc demand; establish and manage vendor relationships with third-party teams, ensuring alignment with technical guidelines and standard operating procedures while implementing rigorous vendor management practices to optimize resource allocation Directly manage the product management and delivery of customer vision to ServiceNow solution strategy that aligns with business priorities and is informed by quantitative insights, customer problems to solve for, and opportunities for continual improvement; translate strategy into a product roadmap with forward-planned multi-quarter horizon milestones Work with business customers, key stakeholders, business process owners, and executive leaders to prioritize product features into a roadmap; lead and partner with ServiceNow and other platform teams to ensure consistent delivery Govern teams of ServiceNow delivery resources, including Product Owners, Developers, and Technical Leads; collaborate with Release Train Engineers, SCRUM Masters, and Business Process Consultants Incorporate SAFe PI Planning, ARTs, product backlog management, and sprint delivery planning for a module or set of modules; provide people leadership and direction to remove obstacles, optimize team capacity, and increase automation and process efficiency; ensure the optimization of velocity, quality, and cost of the delivery function by defining and implementing proper resourcing, including scope for offshoring Qualifications: Minimum ten years of recent experience implementing enterprise solutions with expertise in production deployments working within ServiceNow; experience including leading, managing, and supporting operations and delivery for a ServiceNow product Bachelor's degree from an accredited college or university is preferred Advanced knowledge in strategic solution delivery models to ensure products and/or services continue to innovate and to drive continuous improvement; ability to understand the long-term ("big picture") and short-term perspectives of situations; strong experience and knowledge of IT practices that result in predictability, scalability, and increased velocity Advanced knowledge in strategic solution delivery models to drive continuous improvement and facilitate innovation in IT Service Management, Finance and Accounting, IT Operations Management, and custom applications; ability to understand both long-term and short-term perspectives; strong experience and knowledge of IT practices resulting in predictability, scalability, and increased velocity Be self-directed and able to define, execute, and deliver a product roadmap that adds great value to our customers; demonstrate strong organizational skills, troubleshooting, knowledge and experience with ServiceNow; strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork Capability to deliver compelling and persuasive presentations; capacity to effectively manage scope of projects and the expectation of the project; ability to produce clear business requirements from stakeholders, effectively prioritize requirements and make informed project tradeoffs, and map business requirements to appropriate functional/technical requirements; proven Leadership and people management experience working with teams located in multiple geographic time zones Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work. Follow this link to obtain salary ranges by city outside of CA: ********************************************************************** KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us? Part of a shared service center that operates for multi branches, the Customs Entry Specialist processes the Customs Entry in a timely manner and with accuracy. Salary: Between 48K T0 60K WHAT ARE YOU GOING TO DO? Receives import files to clear through Customs Ensure import clearance files are compliant with US Customs regulations Resolve and Communicate clearance issues with internal team members and with customers Prioritize shipments based on ETA or other factors Process customs bonds as needed Process steel licenses as needed Communicate entry release Ensure each file is invoiced correctly Help identify areas that need improvement Assist with new customer implementation Stays up to date with current regulations with US Customs WHAT ARE WE LOOKING FOR? Education and Experience: 2-5 years of processing customs entries CHB License is a plus Skills: Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Extensive excel experience with Adobe PDF knowledge is a plus Fluent in English, both written and oral Characteristics: Ability to learn all aspects of the team's work, and to provide cover and assistance on a regular basis. Organizational and time management skills. Self-starter, sense of urgency, communication. Customer focused. WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role. ABOUT TOMORROW We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

Candidates must be great at leading people. This is a leadership role requiring them to inspire the team and get them to buy into all company goals and standards while feeling appreciated, worthy, and that their contributions matter. Lead and inspire a team of Field Service Supervisors to deliver exceptional customer support. Develop and implement scalable processes to enhance the efficiency and effectiveness of the aftermarket team. Monitor and improve key performance indicators (KPIs) to ensure high-quality service. Coordinate scheduling and training to ensure the right technicians are assigned to tasks and are well-prepared. Oversee administrative tasks, ensuring thorough documentation and timely submission of reports and expenses. Conduct regular warranty reviews and maintain communication with factories to resolve issues and implement preventative measures. Ensure compliance with all processes and encourage adherence among team members. Develop and utilize CRM and Desk systems to track and monitor support issues. Qualifications: Proficiency in ERP and CRM systems. Strong communication and problem-solving skills. Ability to build and maintain strong relationships with customers and internal teams. Knowledge of Lean principles. Proficiency in Microsoft Office tools. Strong presentation skills and ability to respond to questions effectively. Team-building and interpersonal skills. Requirements: Associate degree in engineering or a related technical field. 4-5 years of experience in field service management or a related area. Strong communication and collaboration skills. Analytical and problem-solving abilities. Experience in the capital equipment industry is a plus. Willingness to travel as needed (less than 15%).

Customer Service Representative - Gainesville, GA Our client has a great opportunity for a Customer Service Representative to join their Team! The Customer Service Representative is responsible for providing outstanding customer service to all customers while ensuring sales orders are entered correctly, customer phone calls are answered and handled appropriately, and supporting the sales team as needed. Requirements To be successful in this position, you will need the following skills: 1 - 2 years of customer service experience in a manufacturing environment. 1 - 2 years of experience supporting a sales team in a manufacturing environment. 1 - 2 years upselling experience - know what your customers need before they know it and influence them to purchase the products. 1 - 2 years of experience working in a team environment and participating in and contributing to the team's success. Excellent communication skills, both exchanging and understanding verbal or written information. Quick and accurate data entry skills. Strong math skills. Strong problem-solving and decision-making skills. Phone etiquette skills - the ability to convey to the customer their importance in a professional manner. The ability to utilize engineering equipment drawings to interpret product information. The ability to be empathetic and ensure the customer feels they are being heard, and their situations will have a positive outcome. The ability to multitask. The ability to be adaptable in a constantly changing environment. Strong self-control in order to remain calm regardless of the situation. Effective time management skills - remain organized and meet deadlines. Must be able to report to work on time every day and remain as needed to resolve customer needs. Basic mechanical aptitude is a plus. If this excites you, then our client is where you'll want to continue your career. Please submit your most recent resume. Must be able to reliably commute or relocate to Gainesville, GA 30504 Benefits: 401(k) matching Dental insurance Health insurance Health savings account Company-paid life insurance Paid time off Vision insurance Company-paid STD Company-paid LTD #ZR

To be one of the H.U.N.K.S., you must be: Honest, Uniformed, Nice, Knowledgeable, and Service-oriented. Come and see what all the buzz is about and join our winning team. College Hunks Hauling Junk is the fastest-growing junk-hauling franchise and moving franchise in America. College Hunks Hauling Junk also has impressive brand recognition. The franchise has been featured on The Oprah Winfrey Show, ABC's Shark Tank, HGTV's House Hunters, AMC's The Pitch, Bravo's The Millionaire Matchmaker, TLC's Hoarding: Buried Alive and Fox Business, as well as in The Wall Street Journal, The New York Times, USA Today, Time magazine, The Huffington Post, Forbes, Inc. and more. As a Truck Team Member you will act as a navigator, hauler and mover. Your responsibilities will include: Go out of your way to be extra friendly (smile, eye contact, and small-talk) to everyone you meet throughout the day - especially your clients. Look, act and become a friendly College H.U.N.K. - starting with your uniform (shirt tucked in, hat straight, pants at waist); and continuing with your attitude (smiles and eye contact). Work hard to safely remove items from clients' homes, offices, and buildings. Assist with maneuvering the truck, backing up, and navigating to job and disposal sites. Keep track of all truck contents (tools, clipboards, paperwork, and safety equipment). Distribute marketing material daily. Clean the truck at the end of the day. Complete Daily Checklists and paperwork. Train to become a Truck Captain. Benefits This position is eligible for a full complement of group health and dental insurance benefits: Base medical coverage: $0 deductible, co-pay, and co-insurance! Hospitalization / Surgical: $5 million w/ $3000 deductible Catastrophic Coverage (accident/sickness): Lump sum benefit Supplemental: Dental, vision, short-term disability, life insurance Additional Blanket Coverage: $60,000/$30,000/$15,000 plus $800/day/person hospital expenses Must successfully complete probationary period (90 days) and insurance application Available program for partial and incremental insurance premium payment by College HUNKS * Flexible work schedule * Part time positions available Requirements: MUST be able to lift up to 75 pounds for an extended period of time. MUST enjoy hard work, world-class customer service and helping others. MUST want to be part of a growing organization and are excited about huge opportunities. MUST be able to pass a drug test. MUST be able to pass a federal background check. College HUNKS is an equal opportunity employer. College HUNKS is committed to maintaining a drug and alcohol-free workplace. Excellent earning potential including hourly pay plus tips and performance bonuses. EARN $10-$15 PER HOUR with College Hunks Hauling Junk & Moving. See what we do here: ******************************************* ******************************************* Do you think you can WOW our customers? Apply today! Compensation: $10-$15/hour

The Trucking dispatch Team Lead is responsible for leading the team and handling DACHSER's Trucking & Cross Border transactions to support Air, Ocean, and Contract Logistics first/final mile trucking requirements. The Team lead acts as the main point of contact for all truck transportation. This role is responsible for coordinating Dachser controlled inbound and outbound traffic to ensure the internal and external customer needs are met with appropriate and excellent service. JOB DUTIES AND RESPONSIBILITIES Guide and lead team internally as well as vendors under centralized dispatch team Direct vendor management of local and regional service providers for LTL, FTL and Drayage. Distributes & discuss relevant KPI data for vendor management. Coordinates and executes additional truckers as needed to software tools (Ex Works and DrayMaster). Develops and distributes relevant Training as necessary to Air/Sea/Road/CL operation. Remains in touch with new industry and regulatory developments. Works closely with vendors to ensure Tariffs are accurate in TMS. Renegotiates rates as necessary. Develops relevant reports from multiple systems data. Optimize and identify synergies within trucking transactions Works with BPO Department to identify process & system improvement opportunities. Presents improvement ideas to stakeholders. Performs other duties as required and assigned. Requirements REQUIRED KNOWLEDGE, SKILLS & ABILITIES 5 year of trucking experience with focus on domestic & international freight forwarding desired Experience working with TMS systems required. Specific experience with Ex WorksTM system desired. Demonstrated language proficiency (oral, comprehension and written) in English. Mastery of Windows Office, specifically Word and Excel with advanced Excel skillset Industry and commercial awareness, as well as great organizational, multi-tasking and time management skills. Enjoys working as a part of a team. PHYSICAL DEMANDS/WORK ENVIRONMENT No heavy lifting is expected; although exertion of up to 50 pounds of force may be required on occasion. Manual dexterity for the use of common office equipment, such as computers, copiers, fax machines, etc. Sitting for extended periods of time is common. Hearing and vision within average range to receive ordinary information and to prepare or inspect documents. This position is performed in a traditional office setting. Travel will be required as needed. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this job. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes. The Route Service Representative (RSR) is the face of Simple and responsible to retain all customers, grow current account revenue, identify potential prospects, and maximize route efficiency. The RSR will take full ownership of each account assigned ensuring responsiveness and creative problem-solving strategies. This position requires an organized, well-rounded professional who enjoys building relationships, negotiating contracts, account management, and problem solving. RESPONSIBILITIES: Follow all Federal, State, and Local laws and regulations as well as Corporate Safety Policies. As the face of Simple, you will work to build trust and rapport with each account's key decision makers and end users Be responsive to customer needs using creative problem-solving techniques to ensure customer satisfaction Grow existing business by identifying and offering additional products and services Ensure assigned route maximizes efficiency and productivity, drives revenue and controls cost Negotiate renewal agreements with assigned customers Seek out referrals from current accounts and communicate to Director of Sales potential prospects Maintain professionalism at all levels, including appearance, attitude, and organization of accounts and route trucks. Deliver clean linen and monitor quality and inventory levels ensuring customers can fulfill day-to-day functions of their facility Remove soiled linen, properly identify and transport to plant for processing Collaborate with Customer Success Manager and plant personnel to ensure needs of each account assigned are met. Load and unload trucks daily, ensuring that all needed items are accounted for before trip departure and execute route completion procedure Other tasks as assigned MINIMUM REQUIREMENTS: Strong background in Customer Service and/or Sales Previous experience driving 26-28' straight trucks Clean and professional appearance (Company uniform will be provided) Must possess valid driver's license with excellent driving record Must meet all DOT requirements and have a valid DOT Medical Card (DOT physical can be scheduled by employer as part of hiring process) Keep work area, route truck, and any assigned equipment clean and in good working condition. Excellent communication skills (oral and written) Good computer skills including Microsoft Office Suite and other software systems Ability to lift up to 50 lbs unassisted and push/pull linen carts up to 700 lbs. Ability to stand, walk, climb stairs, sit for up to 10 hours a day. What we can offer you as a full-time associate: Competitive pay Paid Holidays Paid Time Off Program (PTO) 401(k) w/Employer Match Flexible Spending Account (FSA) Health Savings Account (HSA) Medical, Dental, and Vision Programs Basic Life/AD&D Insurance Long-Term Disability (LTD) Why work for Novo Health Services? NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement. Complete an on-line application at *************************** All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.

** Receive, respond, and document Customer Requests related to Customer Support, and on label consumer product inquiries. Participate in the intake of Product Quality Complaints regarding all company products and ensure follow- up for all related documentation and customer follow-up. Communicate accurate and timely on label product information with a primary focus on Patients/Caregivers while handling HCP requests as appropriate. Major Accountabilities/Responsibilities: Receive incoming Customer Service requests and product complaint inquiries via telephone, e-mail, or fax, from patients, and caregivers regarding all company products Respond to on label product inquiries in a timely manner utilizing approved materials (e.g., Prescribing Information, and FAQs) Escalate appropriate inquiries including Adverse Event intake to the Science Partner and Medical Information colleagues Assist with inquiries concerning special promotions and/or information regarding specific product inquiries (e.g. product discontinuation, product availability) Document all incoming inquiries, and reports of Product Quality Complaints in the Enquiry Intake Database in accordance with applicable SOPs. Assist customers with Patient Assistance Programs questions or concerns Utilize advanced customer service skills to meet or exceed customer expectations Gather and share customer insights with leadership Maintain relevant product knowledge regarding company products Maintain knowledge of policies and procedures including Standard Operating Procedures, protocols, best practices, and FDA regulations Assist with goal of ensuring that all incoming calls are responded to promptly by phone and ≤ 2 days by written correspondence Minimum Experience/Skills Required Bachelor's Degree with a health care related background preferred Background in CNS, Immunology, Rare disease is helpful Minimum of 0-2 years clinical experience, with patient education or support responsibilities Experience in customer service or patient-facing roles Strong interpersonal and communication skills Experience in CRM systems JOB DESCRIPTION Advanced phone call handling techniques Ability to understand various customer social styles respond appropriately Proficiency in use of PC applications (e.g. Outlook, Microsoft applications) Ability to work effectively in a team environment. Ability to plan, organize, prioritize, and execute multiple tasks within assigned objectives. Position requires professional demeanor, team orientation, self-motivation, and ability to influence customers both externally and internally.

End Date Friday 30 January 2026 Salary Range £25,000 - £25,000 We support flexible working - click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked A full-time branch-based opportunity working 35 hours per week. Job Description JOB TITLE: Customer Support LOCATION(S): Milton Keynes. Working across our Lloyds and Halifax branches within a reasonable distance. HOURS: 35 hours a week, including Saturdays WORKING PATTERN: Full-time SALARY: £25,000 increasing to £25,750 after 6 months in role We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level. About this opportunity You'll begin your journey in one of our branches, providing face-to-face support to our customers. You'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities. Over time, there will be opportunities to transition into a range of roles such as, helping customers over the phone from home, continuing to deliver outstanding service remotely. (we also connect via social media, web-chat and remote advice video calls) Grow Your Career with Our Skill Progression Framework At Lloyds Banking Group, we don't just offer jobs - we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles. About us From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose. What you'll need * Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required) * The ability to quickly build relationships to give customers a fantastic experience. * The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing. * The commitment to deliver on your promises and going above and beyond for your customer. * A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met. * If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: * A generous pension contribution of up to 15% * An annual performance-related bonus * Private medical benefit with BUPA * Share schemes * Benefits you can adapt to your lifestyle, such as discounted shopping * 22 days' holiday (increases over time), with bank holidays on top * A range of wellbeing initiatives and generous parental leave policies * Salaries are reviewed annually on 1 April as part of our annual pay review Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.) At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Lumina Agency Inc is a forward-thinking company committed to professionalism, organization, and exceptional client experience. We believe that a well-structured front office is essential to the success of any organization. Our team values clear communication, reliability, and a polished work environment where every individual contributes to a positive and productive workplace. Job Description We are seeking a Customer Acquisition Expert to join our Atlanta team. This role is ideal for a motivated professional who thrives in a results-oriented environment and enjoys building meaningful connections with potential customers. As a Customer Acquisition Expert, you will play a key role in expanding our client base by executing acquisition strategies, engaging new prospects, and supporting long-term growth initiatives. This position offers clear advancement opportunities and exposure to strategic business development practices. Key Responsibilities Execute customer acquisition strategies aligned with company growth objectives Identify and engage prospective customers through direct outreach and relationship-building efforts Maintain accurate records of interactions and progress within internal systems Collaborate with internal teams to refine messaging and improve acquisition performance Monitor results and contribute insights to optimize outreach and conversion processes Represent the company professionally in all customer-facing interactions Qualifications Strong communication and interpersonal skills Ability to work independently while contributing effectively to a team environment Results-driven mindset with attention to detail and organization Problem-solving abilities and adaptability in a fast-paced setting Professional demeanor and strong work ethic Willingness to learn and grow within a structured career path Additional Information Competitive salary ($52,000 - $56,000 annually) Clear growth and advancement opportunities Ongoing training and professional development Supportive and performance-driven work environment Stable full-time position with long-term career potential

Introduction SymphonyAI Retail is now hiring a Customer Engagement Analyst to join our team! This is a fantastic opportunity to join a team working with innovative solutions for top-tier retailer customers. 1010data, a part of SymphonyAI Retail Group, was founded in 2000 with the objective of transforming data into actionable knowledge to empower customers make insightful decisions that optimize outcomes. The company is currently preparing for growth across the US, Asia, and Europe. The current product range includes: * Trillion Row Spreadsheet (TRS): Flexible and customizable ad-hoc platform for users to access underlying tables at the lowest level granularity. * Consumer Insights Platform (CIP): Enables profitable growth by unleashing the power of unified and granular insights with a single-source platform, enabling users across the organization to quickly make informed business decisions. Job Description WHAT WILL YOU DO? Project Management and Delivery * Execute project and task-based work with minimal supervision, building enhancements and solutions as defined by customers or project sponsors. Technical Expertise & Problem Solving * Identify and address complex business problems with analytics, designing applications, data transformations, and reports that leverage the 1010data platform. * Propose alternative approaches to problem-solving and consult with senior staff to ensure optimal, sustainable deliverables. * Assist customers in analyzing large datasets to deliver actionable industry insights. * Resolve complex technical questions escalated from Support, taking initiative to solve root causes of customer inquiries. Customer Engagement & Communication * Train and enable customers to effectively utilize 1010data for their analytic needs. * Inspire confidence through deep platform knowledge and clear, polished communication. * Act as customer advocate and liaison to internal teams, collaborating with developers to design effective solutions. * Confidently lead customer calls and manage customer expectations with sophisticated business judgment. Mentorship * Teach and mentor new Platform Analysts, sharing expertise and best practices of the team. What you will bring to SymphonyAI: Education & Experience: * Bachelor's Degree in Business, Analytics, Information Systems, Computer Science/Engineering, Data Science or a related field is required * 5-7 years of experience in technical platform analysis or similar role Technical Expertise: * Strong prior experience working with and leveraging large data sets (>1 billion rows) for retailers and CPGs * Strong technical problem-solving and solution design capabilities * Proficient in API integration and SDK implementations * Working knowledge of Python, SQL, and data visualization tools * Experience with additional programming languages not required, but definitely a bonus! Client & Communication Skills: * Demonstrated experience in client-facing roles * Ability to develop productive and professional client relationships * Persuasive and clear oral and written communication skills * Proven ability to lead technical training sessions and workshops Work Style: * Self-motivated with demonstrated drive and initiative in a fast-paced, deadline-oriented environment * Detail and quality oriented with strong organizational skills About Us SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges-like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world's largest grocers and industrial manufacturers, SymphonyAI delivers domain-trained applications and pre-built agents, ready to work on day one. #LI-DC1 #LI-REMOTE

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23