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Customer Success Associate
Instructure 4.3
Customer service supervisor job in Manila, AR
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.
And that's where you come in:
We are looking for a Customer Success Associate (CSA) to join our Higher Education team. The CSA works as part of a team with Customer Success Managers (CSMs) to support the Instructure product journey for Higher Education customers. This is a tactical, high-impact role focused on frontline communication, data integrity, and supporting the customer lifecycle.
What you will be doing:
* Frontline Communication: Manage daily incoming customer emails and routine inquiries, owning requests through to completion and escalating issues to the CSM or Instructure Support when appropriate.
* Renewal Lifecycle Support: Drive the renewal journey by gathering account intelligence, preparing necessary documentation, and communicating potential risks or growth opportunities to the CSM.
* Agile Project Support: Tackle assigned projects as needed to improve internal workflows or enhance the customer experience.
* Strategic Deck Creation: Build data-driven presentations that highlight customer health, usage trends, and goal alignment.
* Administrative Coordination and Scalable Engagement: Manage meeting scheduling, prepare email drafts, and assist in the preparation and execution of "one-to-many" initiatives, including Webinars and Office Hours.
* Data Integrity Management: Maintain high standards for CRM hygiene by ensuring all customer data, engagement notes, and contact information are current within Gainsight and Salesforce.
* Implementation Support: Assist in the launch and implementation phase for new customers and products to ensure a smooth transition onto the Instructure platform.
* Continuous Learning: Stay current on all Instructure product updates, new feature releases, and evolving internal processes to ensure accurate information sharing and operational efficiency.
Here is what you will need to know/have:
* College degree (BS, BA, etc.)
* Exceptional communication skills both written and verbal
* Capacity to set correct expectations and manage issues to completion
* Ability to multitask and prioritize tasks in a changing environment
* Strong team mentality, utilizing internal and external resources strategically and judiciously
* Customer facing background within the software industry
* Demonstrated ability to solve problems and seek solutions
* Ability to work North America hours
Get In On All The Awesome At Instructure
* We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
* Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles
* Generous time off, including local holidays and our annual company-wide "Dim the Lights" week in late December, when we encourage everyone to step back and recharge
* Comprehensive wellness programs and mental health support
* Annual learning and development stipends to support your growth
* The technology and tools you need to do your best work - typically a Mac, with PC options available in some locations
* Motivosity employee recognition program
* A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
$37k-58k yearly est. 4d ago
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Customer Experience Lead
UGI Corporation 4.7
Customer service supervisor job in Jonesboro, AR
Facility Address:
2870 Hwy 138 E Jonesboro, GA 30236
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.
Posting
Customer Experience Lead
Job Summary
The Customer Experience Team Lead demonstrates strong peer leadership skills and exceptional customer care when interacting directly with potential, new and existing customers, as well as AmeriGas colleagues. This CX Team Lead proactively ensures his/her team delivers a quality experience in every step of the customer's journey, resulting in increased customer satisfaction and account retention for the company. This position is intended to develop leadership and management skills while providing a guiding role to customer experience advocates within the Engagement Center. In addition to all foundational responsibilities (see the CXA I, II and III job descriptions), the CXA Lead will provide peers with real-time support and mentoring to ensure learning and effective performance in all elements of the service role. This role provides oversight and guidance to the team when the CX Supervisor is not available. Additional responsibilities may include call observations, and call-handling suggestions for supervisors, as well as delivering training for new hires and skill development classes.
The CXA Lead demonstrates technical proficiency in all CXAI, II & III tasks and can effectively support and educate peers and new hires in training relative to these skills. Serves as a Subject Matter Expert in systems and processes.
Note that all elements of the Customer Experience Advocate I, II and III positions apply to the CXA Lead. Additional elements that reflect the career progression to CXA Lead are listed below.
Key Characteristics:
Exceptional communication, customer care and system utilization skills; works with the highest level of quality and integrity in all aspects of the role
Proactively and effectively collaborates with all CES employees and all AmeriGas business units to serve customers with achieve optimum quality and efficiency
Works to identify, design, and implement improvements; encourages others to continuously learn and apply new skills
Ability to identify process and performance trends and opportunities and communicate with leadership for follow up.
Leads team members to achieve customer and operational performance standards; demonstrates positivity and creates a “can do” culture
Demonstrates support of company and culture in conversations and actions
Duties and Responsibilites
Provides real-time support to Customer Experience Advocates
Assists agents with questions and escalated customer requests or issues
Demonstrates subject matter expertise in all products, services, and systems
Explains, instructs, and mentors others to effectively deliver customer care, following AmeriGas processes, procedures, and policies
Provide recommendations to supervisors about agent coaching opportunities
Serves as back-up for the team Supervisor to provide oversight and support as needed
Assist and provide support to Customer Experience Supervisor(s)
Attend department meetings and lead team huddles when appropriate
Readily accepts escalations and effectively responds to customer complaints when needed
Willingly supports additional customer contact types/cases as assigned
Effectively supports/leads employee training; serves as instructor/assistant as needed
Knowledge, Skills and Abilities
Completes the CXAIII Skills Test Assessment with 80% score or better
Minimum of six months of service in a CXA III role, or equivalent functional experience from other areas of the company
Works independently and collaboratively with all functions/roles across AmeriGas
Proactively communicates education and improvement opportunities
Understands historical processes and subsequent growth; recognizes and can articulate the business impact of process change
Demonstrates ability to understand performance improvement metrics and drive performance change
Excellent judgment and independent decision making within assigned authority levels.
Strong leadership, competency development, and communication skills
Education and Experience Required
High School Diploma or Equivalent; Associate/Bachelors degree preferred
Three to five years customerservice experience in a contact center environment
Working Conditions
Work occurs inside a contact center - potential for 24/7/365-day operations in future.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ability to use computer and telephony systems, visual, audio, and manual dexterity capabilities are essential to the work.
AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
$89k-108k yearly est. 14d ago
Customer Care Manager - In Office
Everett and Associates
Customer service supervisor job in Earle, AR
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 8d ago
Industrial Client Service Leader
CDM Smith 4.8
Customer service supervisor job in Jonesboro, AR
can be based in any of our CDM Smith offices *** CDM Smith is seeking an Industrial Client Service Leader to help further accelerate the growth of our Industrial business unit by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects across CDM Smith's target industrial client markets and capabilities. This individual has helped clients successfully implement industrial infrastructure and facility capital projects, meet water management objectives, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by:
- Leading business development, client engagement, client service management, and strategic marketing for multiple major industrial clients in the U.S. including hi-tech facilities
- Developing and maintaining high value relationships with industrial clients
- Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects
- Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients
- Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith
**Job Title:**
Industrial Client Service Leader
**Group:**
IND
**Employment Type:**
Regular
**Minimum Qualifications:**
- Bachelor's Degree.
- 12 years of related experience.
- PMP (PMI), CCM or DBIA certification is required (within 12 months of hire or promotion onto the Approved Project Manager list).
- Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
- Equivalent additional directly related experience will be considered in lieu of a degree.
**Preferred Qualifications:**
- EPC business development experience in industrial markets with demonstrated client relationship building in at least one of the following areas: oil/gas, chemicals, food/beverage, power, utilities, mining/mineral, and industrial water and wastewater
- Bachelor's degree in engineering preferred
- Excellent interpersonal and communication skills.
- MBA, MS or MA degree
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
United States - Nationwide
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
20%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Pay Range Minimum:**
$119,829
**Pay Range Maximum:**
$209,726
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Hybrid Work Options may be considered for successful candidate.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$57k-73k yearly est. 60d+ ago
Customer Experience Analyst I, BRS
Big River Steel 4.3
Customer service supervisor job in Osceola, AR
The Inside Sales Representative (ISR) is required to independently work and manage all aspects of customer orders in coordination with the Outside Sales Representative (OSR) and all internal departments including, but not limited to, quality, accounting, scheduling and logistics. The ISR controls customer and product development parts/orders, negotiates mode changes and discounts, and provides operations and order status updates, along with other strategic functions that support the commercial department. Timely and accurate execution of the duties and responsibilities of this position prevent the loss of customers and revenue.
Duties and Responsibilities:
Evaluates and interprets customer material specifications to confirm mill capabilities; challenges operations and quality departments on published mill limits to satisfy customer requirements
Creates and manages customer parts and orders against mill lead times, campaign runs, shipping constraints, and credit limits. Resolves any discrepancies. Self-audits parts and orders created by other ISRs.
Provides guidance on heat lot requirements; determines reapplication material or generates sales and revenue for additional material to complete production
Reaches across departmental boundaries to respond efficiently and consistently to all customers' inquiries; including, but not limited to, order changes, quality concerns, and order delinquencies
Confirms purchase order pricing against quotations, price sheets, and contractual parameters. Resolves any discrepancies.
Negotiates price discounts and customer acceptance for non-conforming material
Utilizes supply chain management measures to make decisions optimizing order levels and on-time delivery performance
Establishes and maintains good day-to day working relationships with multiple departments within customer's organization and all internal BRS departments
Evaluates root cause, determines alternative options including cost, and makes decision on what solution to offer customers for: shipping mode changes related to equipment issues, late production, over production, and weight referrals
Ensures customer compliance with internal and external policies and procedures
Performs General account management; assists with back-up coverage for General Accounts
Leads continuous improvement projects and publishes summary status reporting to management, as required
Qualifications:
Bachelor's degree in Supply Chain Management, Finance, Marketing or related discipline
1-3 years of customerservice/inside sales experience
Ability to respond quickly and accurately; correctly use the English language in reading, writing, and speaking
Ability to clearly communicate with internal and external parties regarding issues and changes
Ability to manage multiple tasks, to set/adjust priorities, and to meet deadlines; strong organization and analytical skills
Open willingness to adopt and use new resources/tools
Self-managing; works well with little supervision
Proficient use of Microsoft Office and Outlook
Working Conditions and Physical Requirements:
Fast paced, high intensity office atmosphere. Independent travel for customer visits expected. Timely after hours and weekend support coverage for Scheduling, Operations, and Logistics is required. Must maintain a professional appearance, demeanor, and be adept in both electronic and verbal communications.
Supervisory Responsibility:
This position does not supervise others.
$29k-46k yearly est. 60d+ ago
Customer Accounts Adviser
Natural State Leasing
Customer service supervisor job in Jonesboro, AR
Basic Function
Assisting the Customer Accounts Department in lease agreement renewal
Reporting
Reports directly to the General Manager (or Customer Accounts Manager with GM direction)
Primary Responsibilities
The acquisition and maintenance of customers
Direct immediate contact with customers who have not renewed their lease agreement(s)
Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Document all customer promises and update customer information in the store computer system
Assist with merchandise returns and customer deliveries as directed by GM
Perform responsibilities of the Customer Accounts Manager when directed
Other tasks as assigned by management
Safely operates company vehicle
Load, secure, and protect product in company vehicle
Requirements
Position Requires
Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds.
Good communication and interpersonal relationship skills
Strong telephone etiquette
Good organizational skills
Neatly groomed appearance
Good driving skills
Licensure and Background Requirements
Satisfactory MVR (driving record), DOT physical/certification in states that require it, drug screen, criminal background investigation
with job performance reference check and required testing, a valid driver's license, and compliance with the Company's Driver Qualification Policy.
$24k-37k yearly est. 60d+ ago
Lead Service Craftsperson
Nabholz 4.7
Customer service supervisor job in Jonesboro, AR
Originally founded as a small construction company in 1949, Nabholz is now a team of more than 1,200 industry leading professionals working together to serve our clients, communities, and each other. Over the last 75+ years, we've grown into a national multi-service contractor offering a full range of construction, industrial, civil, and environmental services.
We are proud to offer you:
Medical, Dental and Vision Care
401(k) Retirement Savings Plan with Company Matching Contributions
Long-Term Disability Insurance
Company-Paid Life Insurance
Supplemental Voluntary Life and Accidental Death and Dismemberment Insurance
Dependent Voluntary Life Insurance
Accident Recovery
Flexible Spending Accounts
Paid Holidays and Vacation
Direct Deposit
Wellness Program with Incentives
Summary:
Lead service craftsperson are responsible for planning, working and supervising construction projects assigned. This includes but not limited to managing crafts team members, materials, equipment, and subcontractors required in the maintenance and construction of commercial buildings, churches, factories, office buildings, etc. Lead service craftsperson contributes to the responsibility for safety, client satisfaction, project quality, cost control, schedule adherence, and working as a team with office and other field personnel. Lead service craftsperson shall conform to applicable corporate policies & procedures, uphold ethical standards, and exemplify corporate values. Specific job duties include:
Essential Duties and Responsibilities:
Keep Safety in front of all things we do including following all Nabholz and job specific safety procedures.
Plan and supervise all aspects of the job including determining method of construction, manpower levels, material quantities, equipment, temporary power sources, work schedule, and documenting actual hours worked, etc.
Maintain liaison with owner, engineers, project manager, subcontractors, etc. to ensure all required materials, equipment, inspections, etc. comply with drawings, specifications, and schedule.
Maintain productive relationships with our clients.
Assist in resolving construction problems (lack of productivity, work sequences, etc.) as required.
Set up and operates wood working tools to cut, form and finish material for the job. Erect or dismantle structures, repair, or refinish walls or structures.
Install wood and/or metal parts. Erect or dismantle roofing and/or siding.
Framing, drywall hanging and minor drywall finishing, etc.
Painting touchup or incidental painting after structure repairs.
Form, place, and finish concrete.
Ceiling installation and repair.
Hang doors, install locks, and hardware.
Cut, fit, and weld structural and miscellaneous steel.
Maintain shop equipment and tools.
Be active in team and morale building throughout all job duties including office personnel and field personnel.
This job is safety sensitive for medical marijuana purposes.
All other tasks as assigned.
Education/Skill Requirements:
3 to 5 years' experience directly related to the duties and responsibilities specified.
Completion of formal apprenticeship program, superintendent training program or equivalent combinations of technical training and/or work experience.
Ability to manage project schedules including change orders, personnel changes, etc.
Ability to work in noisy and hot or cold environments.
Employees are expected to fulfill list of required hand tools within 60 days of employment.
Ability to work outside of normal working hours and to respond to 24x7 emergency call out as needed.
Strong interpersonal and communication skills.
Ability to foster a cooperative work environment.
Ability to work neatly and cleanly.
Work is performed indoors and outdoors; sometimes required to climb onto rooftops for installation/repair.
Physical Demands:
Considerable physical effort of hands and arms required.
Occasionally lift and/or move objects with considerable weight.
Work in overhead structures and around and beneath machinery.
May be required to return to work when major problems are encountered on off-shifts or weekends.
Excellent organizational, multi-tasking, supervisory and decision making/problem solving skills essential.
Ability to continuously sit, stand, or walk.
Ability to bend, squat, climb stairs, and lift.
Work environment:
Availability to work overtime, nights, and weekends.
Long periods outdoors, exposed to various types of weather conditions, such as extreme heat and cold.
Potential exposure to loud noises, harmful materials, such as chemicals, fumes, odors, or dangerous machinery.
Project site, office building, or trailer.
AA/EOE. Women, Minorities, Veterans, and Disabled People Encouraged to Apply
Nabholz is an Equal Opportunity Employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability, protected veteran status or any other characteristic protected by federal, state or local laws.
Employment at Nabholz is subject to post offer, pre-employment drug testing. Nabholz is a drug-free workplace and an E-Verify employer. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day.
Accessibility: If you need help accessing this page, please contact: Phone: ************ Email: *******************
As an Equal Opportunity Employer, decisions to hire and promote are made without regard to race, religion, color, sex, national origin, age, disability, veteran status, or any other classification as proscribed by federal, state or local law.
If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English - Spanish - Arabic - Chinese
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$32k-44k yearly est. Easy Apply 14d ago
Administraive Office manager/ Date Entry/Customer Service
Omron Healthcare
Customer service supervisor job in Jonesboro, AR
Our company is looking for strong adminstrative skills sought by high profile development and management company. This is a critical position that is expected to display and maintain the utmost in professionalism at all times. Responsible for all lobby functions including answering & directing calls, taking/forwarding messages, receiving guests & notifying internal employees of their arrival & keeping lobby clean, organized & well maintained. The ideal candidate must be polished with skilled customerservice abilities and feel comfortable in a corporate environment with a formal business professional dress code.
$27k-36k yearly est. 60d+ ago
PATIENT SERVICES LEAD (FULL TIME)
Morrison Healthcare 4.6
Customer service supervisor job in Jonesboro, AR
Job Description
We are hiring immediately for a full time PATIENT SERVICES LEAD position.
Note: online applications accepted only.
Schedule: Full time schedule. Days and hours may vary. Must be able to work every other weekend. More details upon interview.
Requirement: No experience is necessary. Willing to train!
Pay Range: $17.00 per hour to $17.50 per hour.
Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself!
Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012.
Job Summary
Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients' special requests and nutritional needs.
Essential Duties and Responsibilities:
Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
Adhere to facility confidentiality and the patient's rights policy as outlined in the facility's Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
Complies with regulatory agency standards, including federal, state and JCAHO.
Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution.
Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
Conduct daily associate team meetings following Morrison's branded GR8 Start Meeting guidelines and template.
Performs other duties as assigned.
Qualifications:
Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
Aptitude for effectively operating hospital's admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records.
The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.
BENEFITS FOR OUR TEAM MEMBERS
Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
For positions in Washington State, Maryland, or to be performed Remotely, click here
or copy/paste the link below for paid time off benefits information.
***************************************************************************************************
Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis.
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
Morrison Healthcare maintains a drug-free workplace.
$17-17.5 hourly 9d ago
Food Service - Huck's Food Service Lead
Hucks
Customer service supervisor job in Kennett, MO
Job Title: Food Service Lead
Job Purpose:
Every Food Service Lead is responsible for the proper and efficient operation of the Food Service Department within company policy in such a manner as to ensure that the department is profitable and maintains the highest level of quality and customerservice.
Job Duties and Responsibilities:
General Management
Ensures that the food service department is open and ready for business during all hours for which the department is scheduled to be open
Effectively schedules associates to meet business demands using fixed schedule
Gives all customers prompt and courteous service
Effectively communicates with store associates and management
Follows all federal, state and local laws and ordinances pertaining to the operation of the department
Provides a role model of conduct for other associates in the store
Controls variable expenses of the department
Ensure all associates are in proper uniform and providing prompt, courteous customerservice
Bookkeeping
Ensures all paperwork is done accurately and in a timely manner
Maintains inventory and loss within company guidelines
Conducts inventories as directed by management
Ensures all associates are properly recording all hours worked
Human Resources
Treats all associates with dignity and respect and uses the proper personnel management techniques
Ensures that all associates receive breaks
Advises Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance
Trains all new Associates on proper completion of their job duties
Security
Ensures all associate shift procedures are followed
Ensures a safe shopping and working environment
Ensures all safety rules are followed and protective equipment used
Merchandising
Ensures current sign program is posted on the date the program begins
Ensures current plan-o-grams being used
Communicates with the Division Manager any special needs or request
Effectively orders merchandise to prevent out of stocks and maintain proper inventory levels as directed
Maintenance
Ensures the food service appearance reflects company expectations and standards
All food service display cases and glass are clean
Reports any maintenance problems that cannot be corrected immediately without assistance to the store manager
Ensures all food service areas are kept clean and follows all sanitation procedures
Safety
Ensures that ladders are properly used
Ensures that lifting procedures are followed per company policy
Ensures that wet floor signs are used, per company policy
Reports accidents promptly to the Store Manager and corporate office
Huck's Bucks Loyalty App
Actively promote the Huck's Bucks Loyalty app to customers
Communicate to customers the benefits of signing up and using the app
Monitor transactions for potential misuse of points or discounts
Assist customers on how to sign up and use the app for discounts and redemption
Benefits:
Competitive salary commensurate with experience.
Comprehensive benefits package including health, dental, vision, and life insurances, ESOP, 401K with match, paid time off, and paid holidays.
Opportunities for career advancement and professional development within a growing company.
Employee discounts for food and fuel.
The Requirements, Duties, and Responsibilities list is incomplete but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload, or technical development).
$45k-94k yearly est. 8d ago
Customer Support Manager
Finastra 4.3
Customer service supervisor job in Manila, AR
Who are we? At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.
About Finastra:
At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives and is committed to doing well by doing good.
About the Role:
Customer Support Manager is responsible for executing against the client experience road map and for the ongoing management and retention of our client portfolios. This role builds strategic relationships with key client personnel and develops a thorough knowledge of the industry, our clients, and their key initiatives to identify and deliver on growth opportunities, potential cost savings and client service enhancements.
Strategically focused and responsible for client satisfaction, the Customer Support Manager is the advocate for the client both internally and externally, identifying and prioritizing key client service issues and acting when required as primary point of contact for client escalations. This role is accountable for working with business partners in a matrix environment to exceed our clients' expectations in managing issues through to successful resolution.
Expected Qualifications:
* Proven experience in executive leadership roles, preferably within the financial services industry.
* Strong understanding of payment systems, including Fedwires, SWIFT, NACHA, and TCH Payments.
* Bachelor's degree graduate
* Excellent communication and customer executive presence.
* Experience leading Support transformations.
* Ability to drive strategic initiatives and manage cross-functional teams.
* Strong analytical and problem-solving skills.
* Experience in managing budgets and resources effectively.
* Ability to build and maintain strong relationships with key stakeholders
* Ability to work independently as well as part of a customer facing team
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:
* Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
* Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.
* Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
* ESG: Benefit from paid time off for volunteering and donation matching.
* DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
* Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
* Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
* Specific benefits may vary by location.
At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.
Be unique, be exceptional, and help us make a difference at Finastra!
$58k-80k yearly est. Auto-Apply 49d ago
Patient Services Lead (Full Time)
Compass Group Careers 4.2
Customer service supervisor job in Jonesboro, AR
We are hiring immediately for a full time PATIENT SERVICES LEAD position.
Note: online applications accepted only.
Schedule: Full time schedule. Days and hours may vary. Must be able to work every other weekend. More details upon interview.
Requirement: No experience is necessary. Willing to train!
Pay Range: $17.00 per hour to $17.50 per hour.
Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself!
Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012.
Job Summary
Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients' special requests and nutritional needs.
Essential Duties and Responsibilities:
Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
Adhere to facility confidentiality and the patient's rights policy as outlined in the facility's Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
Complies with regulatory agency standards, including federal, state and JCAHO.
Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution.
Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
Conduct daily associate team meetings following Morrison's branded GR8 Start Meeting guidelines and template.
Performs other duties as assigned.
Qualifications:
Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
Aptitude for effectively operating hospital's admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records.
The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.
BENEFITS FOR OUR TEAM MEMBERS
Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
For positions in Washington State, Maryland, or to be performed Remotely, click here
or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis.
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
Morrison Healthcare maintains a drug-free workplace.
$17-17.5 hourly 39d ago
Service Manager
MHC Kenworth
Customer service supervisor job in Jonesboro, AR
Job Title Service Manager Business Function Management Branch Name MHC Kenworth-Jonesboro Date 01-13-2026 Address 4324 Access Road City Jonesboro State AR Job Overview & Essential Functions Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Manager. The role of the Service Manager is responsible for the day-to-day operation of the branch's Service Department in compliance with established policies and procedures. Plans, directs and controls the activities of the Service Department to ensure the overall growth and profit objectives are met. Formulates the major objectives, specific plans, plan procedures and programs for the Service Department; evaluates the department's results and performance against objectives. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs.
* Assesses present and future needs, trends, problems and profit opportunities of the Service Department.
* Within the Company's overall plans and policies, establishes short and long-term operating and financial objectives for the Service Department.
* Ensures that approved policies and objectives are clearly understood and effectively applied within the department.
* Formulates annual and monthly sales/profit objectives and expense budget in accordance with company objectives.
* Reviews and appraises the results of activities within the department and takes appropriate action as necessary.
* Travels with outside sales force and own on to customer locations on a regular basis promoting Service Department and dealerships.
* Works with Parts Manager and outside sales force in a proactive way to improve labor sales efforts of outside sales force.
* Maintains appropriate communication within and between all departments within the branch.
* Promotes safe work habits and ensures that safety rules are followed.
* Develops and maintains policies and practices which will ensure positive employee and customer relations.
* Is familiar with the activities of competition, market conditions and department operation; keeps the Branch Manager informed.
* Coordinates the processing of warranty claims with Warranty Manager and administers warranty and policy adjustments in the most fair and honest manner for the customer, dealership and vendor.
* Performs other duties as assigned by a supervisor.
SAFETY-SENSITIVE
This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.
Qualifications
* CDL preferred.
* Minimum of four years' experience in related field.
* Must display excellent leadership and communication skills.
* Requires previous supervisory experience.
* Must have positive can-do attitude.
* Must have strong work ethics and commitment to extra hours when needed.
Benefits
* Competitive Salary
* Medical, Dental and Prescription Insurance
* Disability and Life Insurance
* Paid Time Off program
* 401k and Profit Sharing with Employer Match
* Flexible Spending Account
* Internal Promotion Opportunities
* On the Job Training
About Us
MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential - a place where you can grow as a person and a professional.
Equal Opportunity Employer / Veterans / Disabled
$44k-74k yearly est. 6d ago
Service Advisor
Honda 4.8
Customer service supervisor job in Jonesboro, AR
If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities. Winrock Automotive Group is a family-owned business dedicated to our employees' success and growth. With six locations in the Natural State (Arkansas), opportunities abound!
WHAT WE OFFER:
Medical, Dental and Life Insurance
Vision Insurance
Short term and long-term disability
401K
Paid time off
Closed on Sundays!
ESSENTIAL DUTIES: To ensure excellent customerservice, by providing accurate and effective advice to every customer. Service advisors are known as the liaison between the customer and service technicians.
Schedule service appointments. Obtain customer and vehicle data prior to arrive when possible
Greet customers in a timely, friendly manner, and obtain vehicle information
Write up customer's vehicle issues accurately and clearly on repair order
Test drive the vehicle with customer as needed to confirm the problem or refers to test technician
Refer to service history, inspect vehicle, and recommend additional needed service
Advise customers on the care of their cars and value of maintaining their vehicles in accordance with manufacturers' specifications
Provide a complete and accurate written cost estimate for labor and parts
Establish “promised time”. Check with dispatcher, if necessary.
Obtain customer's signature on repair order; provide customer with a copy
Establish customer's method of payment. Obtain credit approval, if necessary.
Notify dispatcher of incoming work
Check on the process of repair throughout the day. Contact customers regarding any changes in the estimate of promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed
Review repair orders to ensure that work is completed, and additional work and authorization is noted. Close repair order as appropriate.
Ensure that vehicles are parked in assigned areas. Make sure they are locked, and all keys are marked and put away correctly.
Keep service department forms, menus, and pricing guides up to date
Explain completed work and all charges to customers
Implement a quality control process to eliminate comebacks
Maintain high customer satisfactions standards
Handle telephone inquiries regarding appointments and work in process
Perform other job-related duties and responsibilities as may be assigned from time to time
ADDITIONAL RESPONSIBILITIES:
Attend service meetings, if required
Maintain professional appearance in accordance with the employee handbook
Maintain a clean and professional work environment
Expected to arrive to work on time and work assigned shift
Conduct business in an ethical and professional manner
Follow instructions from supervisor
Interact effectively with co-workers
Receives feedback from supervisor in a positive manner
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work experience in service or a related field; 1+ years' experience as service advisor or related position, dealership experience preferred.
Demonstrate knowledge in the area of service in order to advise customers
Advance computer skills, specifically in
Reynolds and Reynolds
Understand the importance of and maintains confidentiality
Understand and follow work rules, policies, and procedures
EDUCATION: High school diploma or equivalent. Bachelor's degree in business-related field preferred.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The employee is regularly required to sit, stand, and walk. Occasionally required to climb; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally expected to travel, however the normal day-to-day operations will be conducted in a professional dealership setting. The noise level in the work environment is usually moderate.
PRE-EMPLOYMENT SCREENING: Motor vehicle record, drug screen, and background checks required.
The company reserves the right to review and change responsibilities, job duties, and/or skills at any time, with or without notice. This is not intended to maintain a complete list of all responsibilities, duties, and/or skills required for this job. Your employment is “At Will”, which means you may be terminated at any time and for any reason, with or without advance notice. Employees are also free to quit at any time. Therefore, this job description is not a contract of employment. The company is an equal opportunity employer. It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information or any other category protected by federal, state, and local laws.
$28k-35k yearly est. Auto-Apply 8d ago
Service Supervisor - Rosie
Education Realty Trust Inc.
Customer service supervisor job in Hoxie, AR
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit *****************
SUMMARY
This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality.
JOB DESCRIPTION
* Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
* Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
* Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
* Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
* Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
* Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
* Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
* Assists Community Manager in developing the budget for regular repair and maintenance and capital projects.
* Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
* Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
* Demonstrates customerservices skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
#LI-YM1
BASIC KNOWLEDGE & QUALIFICATIONS:
* High school diploma, GED, or related experience and training.
* Experience in property management maintenance, other building maintenance, or related trade.
* Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices.
* Ability to apply principles of logical thinking to define and correct problems.
* Proficiency in customerservice and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.
* Ability to read, write, and communicate effectively to represent company management in a support capacity, act as the first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.
* Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for the manager's use. Property management system experience preferred.
* Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents.
SPECIALIZED SKILLS:
* Incumbents must have EPA certifications Type I and II or Universal if the position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc.
* Incumbents must have all certifications as required by State and Local jurisdictions.
* Incumbents must have a valid driver's license to operate a golf cart on the property, if applicable.
TRAVEL / PHYSICAL DEMANDS:
* Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
* Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
* Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
* Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
* Incumbents must be able to work a flexible work schedule, which includes taking "call" during evenings, weekends, and holidays.
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
* Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
* Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************.
$27k-44k yearly est. Auto-Apply 5d ago
Team Leader 2nd Shift Elbows & Nipples
ABB Ltd. 4.6
Customer service supervisor job in Jonesboro, AR
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to:
Production Supervisor
The work model for the role is: Onsite, Jonesboro, Arkansas
This position works 10-hour shifts Monday - Thursday, with OT as needed to meet customer demand.
Your role and responsibilities:
* Assists production supervisor in allocating, coordination and overseeing shift order and work plan execution within production lines during shifts.
* Helps management implement staff movements in case of vacations, illness, machine outages or shifting priorities
* Serves as leader for shift and works to establish a collaborative environment and resolution or technical/quality problems and logistics issues.
* Ensures the shift operation is run in compliance with health and safety polices and guidelines.
Qualifications for the role:
* High school diploma or GED
* Minimum of 5 year of experience in a manufacturing or production environment
* Ability to operate machinery and follow standardized work instructions
* Basic computer literacy (e.g., ability to enter data into production systems)
* Ability to lift up to 30 lbs and stand for extended periods
Note: Candidates must have a work authorization that permits them to work for ABB in the U.S. (Include on postings for roles that will not offer sponsorship).
Why ABB?
ABB Installation Products Division (formerly Thomas&Betts), helps manage the connection, protection and distribution of electrical power from source to socket. The Division's products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world. The Commercial Essentials product segment includes electrical junction boxes, commercial fittings, strut and cable tray metal framing systems for commercial and residential construction. The Premier Industrial product segment includes multiple product lines, such as Ty-Rap cable ties, T&B Liquidtight Systems protection products, PVC coated and nylon conduit systems, power connection and grounding systems, and cable protection systems of conduits and fittings for harsh and industrial applications. The Division also manufactures solutions for medium-voltage applications used in the utility market under its marquee brands including Elastimold reclosers and switchgear, capacitor switches, current limiting fuses, Homac distribution connectors, Hi-Tech Valiant full-range current limiting fuse for fire mitigation, faulted current indicators and distribution connectors, cable accessories and apparatus with products for overhead and underground distribution. Manufacturing includes made-to-stock and custom-made solutions.
What's in it for you
We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: ********************************************************************************************
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at **************.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at ************** or by sending an email to ****************. Resumes and applications will not be accepted in this manner.
MyBenefitsABB.com
We value people from different backgrounds. Could this be your story? Apply today or visit *********** to read more about us and learn about the impact of our solutions across the globe.
$84k-106k yearly est. 7d ago
Fittings Team Leader
Usabb ABB
Customer service supervisor job in Jonesboro, AR
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to:
Production Supervisor
What we believe in
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.
Your role and responsibilities
In this role, you will have the opportunity to supervise shift team's progress against work plans as defined by Production management to ensure the proper use of machinery, equipment, and assembly lines within a production area. Each day, you will provide regular feedback and make recommendations to management regarding issues within the production line, including production line organization, shifting priorities, and possible critical situations. You will also showcase your expertise by cooperating with the unit supervisor to create an effective work environment and reinforcing production schedules and quality.
You will be mainly accountable for:
Helping management implement staff movements in case of vacations, illnesses, machine outages, or shifting priorities.
Reinforcing focus on volume, efficiency, and on-time delivery.
Assisting management and shift team in allocating, coordinating, and overseeing shift orders and work plan execution within production lines during the shift.
Serving as a leader during shifts to oversee cooperation and the resolution of technical/quality problems and logistic issues.
Qualifications for the role
Assists production supervisors in allocating, coordinating and overseeing shift order and work plan execution within production lines during shifts.
Provides regular feedback and makes recommendations to management regarding issues within the production line. Including production line organization, shifting priorities and possible critical situations.
Ensures that operators have materials necessary to complete tasks.
Highschool diploma or GED Required
More about us
We value people from different backgrounds. Could this be your story? Apply today or visit *********** to read more about us and learn about the impact of our solutions across the globe. #MyABBStory
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website ***********.
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: ********************************************************************************************
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at **************.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at ************** or by sending an email to ****************. Resumes and applications will not be accepted in this manner.
We value people from different backgrounds. Could this be your story? Apply today or visit *********** to read more about us and learn about the impact of our solutions across the globe.
$40k-78k yearly est. Auto-Apply 14d ago
Customer Accounts Manager
Natural State Leasing
Customer service supervisor job in Jonesboro, AR
Basic Function
Manages the customer accounts department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentage.
Reporting
Reports directly to General Manager.
Primary Responsibilities
The acquisition and maintenance of customers
Monitor and recommend payment frequency changes to the General Manager
Immediate contact of all customers who have not renewed their lease agreement(s)
Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
Document all customer promises and update customer information in the store computer
Monitor the accuracy of customer classifications according to the customer payment history and habits
Maintain updated accurate customer information
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly truck maintenance sheet and route sheets daily
Supervise, develop, and schedule the activities of Accounts Advisers
Recommend the use of extensions and rebuild to the General Manager for endorsement
Confirm customer identification, collect money, and obtain customers' signature on lease agreements. CAM is second up on this process.
First up to help set and achieve renewal goals
Update goal board daily
Facilitate non-renewal returns authorized by GM
Review and close lease agreements with customers as 2nd up
Other tasks assigned by management.
CAM First Ups
Daily-Dumpster Area, Offices: CAM, Parking Lot Entrance, Showroom: Waste Paper Baskets
When Needed-Snow Removal: Sidewalk
Requirements
Position Requires
Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds.
The skills to effectively perform all functions of the store
Good communication and interpersonal skills Professional appearance
Strong telephone etiquette and skills
Good organization skills
Professional Appearance
Good Driving Skills
Licensure and Background Requirements
Satisfactory MVR (driving record), DOT physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid driver's license, and compliance with the Company's Driver Qualification Policy.
$27k-43k yearly est. 60d+ ago
Customer Service Manager - In Office
Everett and Associates
Customer service supervisor job in Paragould, AR
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 8d ago
Team Leader 2nd Shift Carlon
ABB 4.6
Customer service supervisor job in Jonesboro, AR
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to:
Production Supervisor
Your role and responsibilities
In this role, you will have the opportunity to supervise shift team's progress against work plans as defined by Production management to ensure the proper use of machinery, equipment, and assembly lines within a production area. Each day, you will provide regular feedback and make recommendations to management regarding issues within the production line, including production line organization, shifting priorities, and possible critical situations. You will also showcase your expertise by cooperating with the unit supervisor to create an effective work environment and reinforcing production schedules and quality.
You will be mainly accountable for:
Helping management implement staff movements in case of vacations, illnesses, machine outages, or shifting priorities.
Reinforcing focus on volume, efficiency, and on-time delivery.
Assisting management and shift team in allocating, coordinating, and overseeing shift orders and work plan execution within production lines during the shift.
Serving as a leader during shifts to oversee cooperation and the resolution of technical/quality problems and logistic issues.
Qualifications for the role
Assists production supervisors in allocating, coordinating and overseeing shift order and work plan execution within production lines during shifts.
Provides regular feedback and makes recommendations to management regarding issues within the production line. Including production line organization, shifting priorities and possible critical situations.
Ensures that operators have materials necessary to complete tasks.
Highschool diploma or GED Required
More about us
We value people from different backgrounds. Could this be your story? Apply today or visit *********** to read more about us and learn about the impact of our solutions across the globe. #MyABBStory
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website ***********.
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: ********************************************************************************************
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at **************.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at ************** or by sending an email to ****************. Resumes and applications will not be accepted in this manner.
We value people from different backgrounds. Could this be your story? Apply today or visit *********** to read more about us and learn about the impact of our solutions across the globe.
We value people from different backgrounds. Could this be your story? Apply today or visit *********** to read more about us and learn about the impact of our solutions across the globe.
How much does a customer service supervisor earn in Jonesboro, AR?
The average customer service supervisor in Jonesboro, AR earns between $20,000 and $40,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Jonesboro, AR