Bilingual Customer Service Specialist (Spanish)-Floater
Customer service supervisor job in Morristown, TN
The individual selected for this role will be expected to work at stores within a 25-mile radius of This is a Full-time position.
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
What is the Process to get Started?
Step 1 - Online Application
Find the role(s) that interest you on our Careers page: ******************************
Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners
Step 2 - Digital Interview
Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions
You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation
Step 3 - In-Store Interview
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at ***************************** Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must have a valid, unrestricted Driver's License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
#SHWSalesBL
Technical Customer Support Representative
Customer service supervisor job in Big Stone Gap, VA
Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293 Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications.
What We're Looking For:
Ability to multitask in and navigate between screens efficiently while assisting customers
Comfortable in a fast-paced environment
Must be 18+ years of age
High school diploma (or GED equivalent)
Must pass a criminal background
Key Skills & Responsibilities:
Handle inbound customer service calls
Drive customer satisfaction through voice, chat and email communication
Navigate multiple systems and tools
Recommend product solutions for unique customer needs
Why You Should Join Us:
Pay: $17/hour base rate + growth opportunities up to $19/hour
100% paid training
Dedicated time for skill development
Benefits including medical, dental, life, and vision insurance
Employee Assistance Program (EAP)
401k retirement plan with company match
Employee discounts
Referral bonuses
Internal Mobility (84% of our managers are promoted within)
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Get to know us at ***************** and connect with us on Facebook, LinkedIn and Twitter.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Service Advisor/ASM - Experienced
Customer service supervisor job in Johnson City, TN
Job DetailsJob Location Johnson City Toyota - Johnson City, TNSalary Range $80000.00 - $100000.00 Commission/month Job Shift Open to ClosingDescription
$80k-$100k+ Yearly Earning Potential for Top Performers
Yearly Accrued PTO
Flexible Schedule
Internal Advancement Opportunities
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Johnson City Toyota, a Hudson Automotive Company, is actively seeking Service Advisors to join our award-winning, high-volume service team.
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Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast.
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Why choose Johnson City Toyota and Hudson Automotive Group?
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Competitive Compensation ($80k-$100k+ Yearly Potential for Top Performers)
Additional Manufacture Incentives/Bonuses
Company Provided Training and Career Development
Internal Advancement Opportunities
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Flexible Work Schedule (5-day Work Week, Alternating Saturdays)
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Previous Customer Service Experience Required
Previous Service/Sales Experience Preferred
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Other Benefits we offer:
Medical, Dental, Vision Insurance
Life Insurance
401k with match
Paid Vacation/Holidays
Accrued PTO
Employee development through training and advancement opportunities
Employee discounts on products & services
Balanced work schedule
Qualifications:
Proven experience delivering a strong customer experience.
Ability to successfully guide customers throughout the service process.
Customer Relationship Management (CRM) Software Experience.
Excellent communication skills.
Strong amount of emotional intelligence.
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Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#T1
Service Advisor/ASM - Experienced
Customer service supervisor job in Kingsport, TN
Job DetailsJob Location Honda Kingsport - Kingsport, TNSalary Range $80000.00 - $100000.00 Commission/month Job Shift Open to ClosingDescription
$80k-$100k+ Yearly Earning Potential for Top Performers
Yearly Accrued PTO
Flexible Schedule
Internal Advancement Opportunities
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Honda Kingsport, a Hudson Automotive Company, is actively seeking Service Advisors to join our award-winning, high-volume service team.
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Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast.
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Why choose Honda Kingsport and Hudson Automotive Group?
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Competitive Compensation ($80k-$100k+ Yearly Potential for Top Performers)
Additional Manufacture Incentives/Bonuses
Company Provided Training and Career Development
Internal Advancement Opportunities
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Flexible Work Schedule (5-day Work Week, Alternating Saturdays)
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Previous Customer Service Experience Required
Previous Service/Sales Experience Preferred
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Other Benefits we offer:
Medical, Dental, Vision Insurance
Life Insurance
401k with match
Paid Vacation/Holidays
Accrued PTO
Employee development through training and advancement opportunities
Employee discounts on products & services
Balanced work schedule
Qualifications:
Proven experience delivering a strong customer experience.
Ability to successfully guide customers throughout the service process.
Customer Relationship Management (CRM) Software Experience.
Excellent communication skills.
Strong amount of emotional intelligence.
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Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#T1
Team Leader
Customer service supervisor job in Elizabethton, TN
The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.
Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams.
Essential Duties and Responsibilities (Min 5%)
It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:
Maintain regular and predictable attendance.
Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
Deliver on our promise of Legendary Customer Service through GURA:
Greet the Customer.
Uncover Customer's Needs & Wants.
Recommend Product Solutions.
Ask to Add Value & Appreciate the Customer.
The Team Leader is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in the Team Leader position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:
Execute assigned basic, promotional, and seasonal merchandising activities.
Perform Opening/Closing procedures.
Transport and make deposits to bank.
Assess store conditions and assign duties.
Organize and prioritize workflow through the use of the daily planner.
Recovery of merchandise.
Participate in mandatory freight process.
Perform regular and promotional price change activities.
Resolve customer complaints/issues and ensure the customer has a Legendary shopping experience that differentiates from the competition.
Adhere to loss prevention standards and respond to any alarm calls as needed.
Communicate with Team Members on job functions, responsibilities and financial goals.
Operate cash register/computer supervising cash handling procedures.
Assist Team Members on appropriate application of policies and procedures.
Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required.
Operate Forklift and Baler.
Complete all documentation associated with any of the above job duties.
Obtain license or certifications as needed by the business.
May be required to perform other duties as assigned.
Required Qualifications
Experience:
Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license.
Education
: High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately.
Preferred knowledge, skills or abilities
Basic computer skills.
Ability to read, write, and count accurately.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Ability to perform and execute principle responsibilities of Team Members.
Working Conditions
Working environment is favorable, generally working inside with moderate noise.
Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines
Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
Ability to work outdoors in adverse weather conditions.
Physical Requirements
Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack).
Ability to occasionally lift or reach merchandise overhead.
Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift.
Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18).
Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
Ability to read, write, and count accurately to complete all documentation.
Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
Ability to process information / merchandise through the point-of-sale system.
Ability to handle and be in contact with birds/poultry.
Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).
Ability to successfully complete all required training.
Ability to travel as required in support of district needs.
Ability to drive or operate a vehicle for business needs.
This position is non-sedentary.
Ability to successfully complete training and certification for various business needs.
Disclaimer
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.
Company Info
At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.
Please visit this link for more specific information about the benefits and leave policies applicable to the position you're applying for.
Customer Service Manager - State Farm Agent Team Member
Customer service supervisor job in Kingsport, TN
Job DescriptionBenefits:
Paid time off
ROLE DESCRIPTION: As a Customer Service Manager - State Farm Agent Team Member with Bill Lawson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Oversee the customer service team and daily operations.
Develop and implement customer service policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor customer service representatives.
QUALIFICATIONS:
5+ years of experience in customer service, with 2+ years in a managerial role.
Leadership and organizational skills.
Communication and problem-solving abilities.
Experience required
Customer Service Associate
Customer service supervisor job in Morristown, TN
Job Description
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.
As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
•Retail store environment where extended periods of standing are required
•Retail store stockroom environment subject to fluctuations in temperature
•Frequent lifting and maneuvering of merchandise and displays.
•Exposure to dust and extreme temperatures while unloading trailers.
•Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
Customer Service Lead
Customer service supervisor job in Johnson City, TN
Job Details Earth Fare Johnson City - Johnson City, TN Full Time $13.00 - $15.00 Hourly None Night GroceryDescription
The Customer Service Lead is responsible for upholding and embodying the Earth Fare Customer Service standards at all times to ensure that every customer has the best shopping experience possible. Additionally, they ensure proper accounting of the Front End of the store while maintaining a safe, secure and customer focused environment. This role is balanced evenly between conducting operational tasks in the Cash Office, managing cashier breaks during the day, running a cash register when needed and responding promptly and professionally to customer service opportunities.
Essential Functions
Upholds, communicates and supports the Earth Fare vision, standard operating procedures and customer service creed while maintaining a clean, organized, safe and secure work environment.
Operational Tasks: This role assists with the reconciliation and recording of cash register drawers and daily balancing of the Cash Office. The Customer service lead communicates any cash or paperwork discrepancies, security issues, or customer service opportunities to the Front End Manager in a timely manner. This role prepares the daily bank deposits and change orders and prepares all Cash Office paperwork, including preparing and disseminating store reports to the Home Office on a daily basis. The Customer Service Lead is instrumental in communicating policies and procedures to cashiers keeping them up to date on any changes as well as coaching and training cashiers on the standard operating procedures for the department. This person works with the Front End Manager to promote loss prevention and security awareness, as well as ensures the void and refund policies are being followed accurately. The Customer Service Lead will delegate tasks to the Cashiers during slower periods of time and perform other duties as directed by the Front End Manager. This position also performs open and closing duties, runs a cash register, works the customer service desk and assists the Front End Manager with audits. The Customer Service Lead helps maintain a clean and sanitary restroom in the store. They also attend required department and store meetings.
Merchandising: Maintains an attractive Front End Department by implementing Earth Fare merchandising/marketing guidelines as outlined by the Front End Manager.
Department Conditions: Maintains cleanliness, sanitation, and overall organization of the department including all fixtures, storage, work stations/cash registers and Cash Office
Knowledge and Essential Critical Skills/Expertise
Must demonstrate excellent customer service to customers and Team Members at all times.
Must be able to work independently and within a team setting.
Must be organized and pay close attention to detail.
Must have strong communication skills and conduct oneself in a professional manner at all times.
Must be able to prioritize and multi-task while assisting customers and team mates.
Must be able to read and follow both written and verbal instruction from the Front End Manager and other store management.
Must have proficient math and bookkeeping skills.
Must have proficient cash handling skills.
Willingness to work a flexible schedule to include nights, weekends and holidays. Flexibility to support sister stores in the same region when business needs arise.
Must attend work on a regular and predictable basis.
Must complete assigned tasks in a safe manner and in a constant state of alertness.
Must uphold Company policies, including the anti-harassment program.
Must work in a cooperative manner with managers, supervisors, coworkers, customers and the public.
Must uphold the highest standard of integrity, honesty and ethical behavior.
Must work effectively and efficiently under stressful conditions.
Must be able to work varying shifts, including overtime.
Qualifications
Experience
Previous cash handling and customer service experience required.
Previous book keeping experience preferred.
Earth Fare experience preferred.
The knowledge, skills and abilities listed above
may
be acquired through levels of education and experience, however, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills and abilities to perform the essential duties and responsibilities of the job, is acceptable.
Environmental Conditions
Works in a fast-paced environment with a focus on customer service.
Will stand, walk and be on ones feet a majority of scheduled work shift.
Physical Demands
Must be able to lift up to 50 pounds. (In the event an item weighs over 50 pounds the Team Member should have another member of the team help lift the item).
Must be able to bend, reach, stoop, kneel and squat.
Must be able to push, pull, and maneuver heavy loads.
Must be able to stand and be on ones feet the majority of the work day.
Children's CSA
Customer service supervisor job in Harlan, KY
Job DescriptionDescription:
Essential Duties and Responsibilities:
Use a variety of psychiatric rehabilitation techniques to assist individuals develop skills in:
Improve daily living skills ( hygiene, meal preparation, medication adherence)
Self-monitoring of symptoms, side effects, and medication adherence
Emotional regulation skills
Crisis coping skills
Developing and enhancing interpersonal skills
Assistance in accessing and utilizing community resources
Non-clinical but therapeutic behavioral intervention, support and skills training
Can include teaching and modeling such skills as the following:
Routine household care and maintenance
Activities of daily living, including personal hygiene, shopping, money management, medication management, socialization, relationship building, participation in community activities and goal attainment.
Requirements:
Qualifications: Must be 18 years old or older, have a high school diploma, a general equivalency diploma (GED), or qualifying documentation from a comparable educational entity. Must have (1) year of full-time experience working with individuals who receive treatment for a mental health disorder, or co-occurring disorder defined as substance use disorder, intellectual disability, or a physical health disorder or condition. Must successfully complete within six (6) months of hire a DBHDID approved training program. Must complete and maintain documentation of a minimum of (6) six hours of training or continuing education yearly in the areas of principles of recovery and resilience, principles of psychiatric rehabilitation, effective listening and communication skills, diagnosis and medication management, management of mental health disorders or co-occurring disorders and crisis coping skills.
Hours: Monday through Friday 8:00 a.m. through 4:30 p.m. Other times may be required with the job or adjusted by your supervisor.
Required Job Skills:
Oral and Written Communication Skills
Interpersonal skills
Ability to exercise good judgment, tact, diplomacy and compassion when problem solving, handling conflict or in a crisis situation
Ability to complete record keeping in a timely fashion
Ability to get along with diverse personalities and maintain effective working relationships
Ability to work well with people of all races, backgrounds and needs
Knowledgeable of Behavioral Health concepts and how to incorporate concepts into practical application including Recovery Concepts for persons with severe mental illnesses or co-occurring mental illness and substance use disorders
Additional Responsibilities:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable the individual with disabilities to perform the essential functions
Physically able to reach, push, pull, stoop, bend, stand, walk and lift up to 20 pounds
Possess a valid Driver's License, maintain a safe driving record, and maintain the required minimum vehicle insurance amount for the State of Kentucky, if required for job performance
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations must be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee, out of necessity, may have to work in outside weather conditions, may be off-site from normal office location or placed at a Residential Program.
The noise level in the work environment is mild to moderate.
Environmental Data and Job Hazards:
Hours of work are structured 7.5 or 8.0 hour blocks of time but may be subject to irregular and/or flexible hours based on needs or demands
Position may require duties to include routine or reasonable anticipated tasks or procedures where there is a degree of actual or potential exposure to blood or other infectious materials
All staff are required to participate in yearly trainings regarding infection control and safety in the environment including hazardous waste and blood borne pathogens
All new staff must attend training regarding handling physical, verbal threats, acts of violence or other escalating and potentially dangerous situations including when police need to be summoned.
All staff must be certified in Cardiopulmonary Resuscitation within one month of employment and maintain the certification.
Required Job Performance:
Provide an average of 50% direct billable time per month as established by the Agency.
Successful Performance Evaluation rating of 3 or above. (See attached Performance Outcome Evaluation). A Performance Improvement Plan will be initiated on all scores below a 3 rating. An employee will be terminated if the Performance Improvement Plan is viewed as unsuccessful after 2 attempts.
Submit to and pass a criminal background check and a drug screening test.
988 Call Center-Evening/Nights/Weekend
Customer service supervisor job in Johnson City, TN
The Call Center Triage Specialist provides coordination and linkages between callers and various community stakeholders in Virginia and Tennessee. As a 988 Call Center, staff are responsible to promote the health, safety and wellbeing of callers and community members. The goal of the call center is to prevent suicide of callers to its service, by taking necessary actions intended to secure the safety of callers determined to be attempting suicide or at risk of suicide.
EDUCATION AND EXPERIENCE:
Education: Bachelor's degree in mental health related field or applicants identifying as a peer are preferred.
Certification: Must possess or obtain highest level of certification appropriate to degree.
Experience: Experience in emergency psychiatric and crisis intervention services preferred.
Knowledge/Skills: Verbal/written communication skills.
Ability to maintain composure in difficult situations. Excellent computer and Organizational skills.
EQUIPMENT:
Computer, fax, copier and any other equipment required to perform the functions of the position.
MAJOR DUTIES AND RESPONSIBILITIES:
Active engagement with NSPL/ 988 callers, establishing sufficient rapport so as to promote the caller's cooperation in securing his/her own safety.
Using the least invasive intervention with all callers to resolve over the phone if possible. Dispatch mobile crisis services as appropriate. Secure involuntary emergency interventions as a last resort, except for in circumstances as described below;
Initiate life-saving services for attempts in progress - in accordance with guidelines that do not require the individual's consent to initiate medically necessary rescue services;
Initiate active rescue to secure the immediate safety of the individual at risk if the caller remains unwilling and/or unable to take action to prevent his/her suicide and remains at imminent risk.
Provide active engagement with persons calling on behalf of someone else ("third-party callers") towards determining the least invasive, most collaborative actions to best ensure the safety of the person at risk.
Secure regular consultation with supervisory staff, available during all hours of operations for timely consultation in determining the most appropriate intervention for any individual who may be at imminent risk of suicide.
Facilitate warm transfers to local CSB's to initiate services as needed or requested.
Enter demographic/clinical data into appropriate data base and provide needed data to appropriate mobile crisis team as needed.
Conduct follow-ups as assigned.
Responsible for coordination of requests and keeping coworkers informed of crisis situations per shift transfer.
Coordinate calls for transportation needed as requested.
Conduct pre-certs and reviews with managed care organization to secure authorization for services.
Attend and participate in regularly scheduled staff meetings and in-services and individual program planning staffing as needed.
All other duties as assigned.
Comply with all TDMHSAS and DBHDS trainings, requirements, procedures, and regulations.
PERFORMANCE RESPONSIBILITIES:
Although each position has its own unique duties and responsibilities, the following listing
applies to every employee. All employees of the organization are expected to:
Support the organization's mission, vision, and values of excellence and competence,
collaboration, innovation, commitment to our community, and accountability and ownership.
Exercise necessary cost control measures.
Maintain positive internal and external customer service relationships.
Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
Plan and organize work effectively and ensure its completion.
Demonstrate reliability by arriving to work on time and utilizing effective time management.
Meet all productivity requirements.
Demonstrate team behavior and must be willing to promote a team-oriented environment.
Represent the organization professionally at all times.
Demonstrate initiative and strive to continually improve processes and relationships.
Follow all Frontier Health rules, policies and procedures as well as applicable laws and standards.
This is to acknowledge receipt of my job description as referenced above. I understand that this description does not constitute an employment contract and is subject to change at any time at the sole and absolute discretion of Frontier Health.
Center Supervisor
Customer service supervisor job in Bristol, VA
Since 1969, People Incorporated's work to help people build brighter futures and realize their dreams has remained constant. We help people help themselves with far-reaching programs that change lives for the better and improve communities. You will work every day to help fulfill our mission to provide opportunities for economically disadvantaged people to reach their goals to enhance their lives, their families and their communities.
Currently, we are seeking qualified applicants for the position of Center Supervisor for our Bristol Virginia Head Start Center. We are seeking a compassionate and enthusiastic Center Supervisor to join our team. The Center Supervisor is responsible for managing, organizing, executing, facilitating and directing the necessary functions at our Bristol Head Start Child Development Center. The ideal candidate will be a positive and enthusiastic team leader along with monitoring and ensure adherence to Head Start Performance Standards, licensing regulations, and agency policies. The Head Start Center Supervisor will ensure high-quality care and services will be provided to enrolled children, families and staff. An Associate Degree in Early Childhood Education or a related field and two to three years supervisory experience in an early childhood education setting required.
We're an organization that's committed to improving the lives of those we serve. With your help, we can make a difference in our own communities. Your work at People Incorporated will contribute to our vision of building futures and realizing dreams for clients, and ultimately, our community. You might be a good fit to work with us if:
You are committed to making a difference every day and want a career that reflects your values.
You have experience working with and addressing the needs of low-income families.
You want to work alongside dynamic professionals in a fast-paced environment.
You enjoy a relaxed dress code.
Benefits include 403 (b), medical, dental, vision, life, employee assistance program, flexible spending account, generous paid time off and 15 paid holidays.
People Incorporated in an Equal Opportunity Employer Program. Auxiliary Aids and Services are Available upon Request to Individuals with Disabilities. For access to Virginia Relay (Telecommunications Relay Service) dial "711" or toll free ************ (TTY), or ************ (voice).
Position is open until filled.
Auto-ApplySupport Services Supervisor
Customer service supervisor job in Johnson City, TN
Job DescriptionBenefits:
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance
Support Services SupervisorStatus: Full-Time, Non-Exempt
Reports To: Support Services Manager
Position Summary
The Support Services Supervisor leads front-office operations to ensure patients receive timely, accurate, and professional service. This role oversees support staff, monitors workflow, and supports registration, scheduling, and check-out functions. The ideal candidate is organized, confident, and leads with professionalism, accountability, and teamwork.
Primary Responsibilities
Supervise and support front-office staff and adjust assignments based on patient volume and workflow
Train new employees and reinforce accuracy, service standards, professionalism, and communication
Ensure accurate documentation, insurance verification, and referral requirements
Support proper scheduling and provide hands-on help during peak patient flow
Monitor copay and balance collection; reconcile daily cash drawers
Respond to patient concerns professionally and communicate clearly with providers and staff
Secondary Responsibilities
Provide coverage for registration, scheduling, phones, and check-out as needed
Maintain supply organization and coordinate vendor or facility needs
Participate in meetings, training, and continuous improvement efforts
Follow HIPAA, OSHA, safety, and internal compliance standards
Qualifications
High school diploma or equivalent required
Prior medical office experience preferred
Leadership, scheduling, billing, or patient-service experience highly valued
Ideal Strengths
Strong verbal communication and service mindset
Accuracy, attention to detail, and follow-through
Calm, professional presence in a fast-paced environment
Ability to resolve problems and manage competing demands
Compensation & Wage Structure
Wage: $20.00 per hour
Eligible annually for cost-of-living wage increases, based on organizational guidelines and annual review outcomes
Job Details
Job Type: Full-time
Expected Hours: 40 hours per week
Medical Specialty: Dermatology
Schedule
8-hour shift
Monday through Friday
Why This Role Matters
This position directly influences the patient experience at check-in, throughout their visit, and during follow-up scheduling. Our team values service, humility, and accountabilityand we are proud of the standard we strive to uphold every day.
If leadership through service is important to you, and you enjoy helping a team operate smoothly and efficiently, we encourage you to apply.
Employment Contingencies: Employment may be contingent upon background screening, reference verification, and compliance with internal policies.
02319 Inside Sales
Customer service supervisor job in Johnson City, TN
By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair - and we need passionate and talented people to make this happen!!
The Sales Associate/Beauty Advisor will focus on one primary objective - creating a memorable shopping experience for our customers. We are continually searching for passionate beauty lovers that want to help our customer through their beauty experience. Whether assisting with hair color, cosmetics, skin care, or nails, we want you to be the advisor on our customer's journey. It takes knowledge and training - which Sally Beauty will go above and beyond to provide. You bring your passion and personality - we will do the rest!
Your role at Sally Beauty:
Build relationships and inspire loyalty.
Recommend additional and complimentary products.
Inform customers of current promotions and events.
Set up advertising displays and arrange merchandise to highlight sales and promotional events.
Ensure our customers are informed about and enrolled in our Loyalty program.
Complete transactions accurately and efficiently.
Maintain a professional store environment and communicate inventory issues.
Demonstrate our Sally Beauty Culture Values.
We have a range of different working schedules and hours to suit everyone's needs.
Why you'll love working here:
The people are creative, fun and passionate about beauty.
Generous product discount and free sample products.
You will receive a great education regarding our products.
You will have ample opportunity for growth.
You may qualify for one or more of the following - medical, dental, vision, 401k, vacation, sick and holiday time depending on the average hours worked.
Requirements:
High School Diploma or equivalent
Must 18 years of age or older
1 + years retail sales/customer service experience preferred
Must be available to meet the scheduling needs of the business
Able to communicate with customers, co-workers and management in a clear and concise manner
Ability to execute knowledge from product knowledge training to support with customer service
Can read and explain product labels
Can follow direction and perform other duties as assigned by Manager
Legal wants you to know:
Must be able to lift up to 25 lbs, occasionally while on a ladder, with or without accommodation.
May be exposed to fumes and odors upon occasion.
Working Conditions/Physical Requirements
The position requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The position involves working around moving parts, carts, or machines, and may occasionally include exposure to irritant chemicals.
Additional Information:
Interested in this exciting challenge and always be in the know about the latest trends in hair and beauty? Yes? Then we would love to hear from you.
“At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.
SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Auto-ApplyHamblen CSU Team Leader
Customer service supervisor job in Morristown, TN
Help Others, Make a Difference, Save a Life.
Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated?
You have a lot of choices in where you work…make the decision to work where you are valued!
Join the McNabb Center Team as the Hamblen CSU Team Leader today!
The Hamblen CSU Team Leader
TYPICAL WORKING CONDITIONS/ENVIRONMENT
This position is housed at the Hamblen County Campus and requires both office-based clinical and administrative work and community-based clinical interactions.
The Crisis Stabilization Unit Team Leader will be responsible for engaging clients, peers, and community members in a professional and therapeutic manner.
JOB SUMMARY
Primary responsibilities include supervision of resident counselors, transportation, and peer specialist staff on the CSU.
This will involve direct clinical supervision and managing scheduling for the unit.
The Team leader will provide direct front-line and coverage on the unit.
The Team Leader will also serve as liaison with CSU Reception Center Staff in assisting with admission and discharge planning that will include coordination with transportation staff and liaisons with community agencies, ER, law enforcements, etc. for post CSU services.
Serves as a clinical member of the multi-disciplinary team, providing treatment, rehabilitation, and support for client population.
Introduce and teach key recovery concepts through Illness Management and Recovery Groups to include Team Solutions and WRAP.
Regular attendance is an essential job function.
Due to CSU and WIC being 24 hours/7 days per week programming, the following expectation is applied to all staff working in these programs.
All staff will be present and on time for shift in order to relieve previous shift.
All staff will stay on shift until relief coverage arrive.
All staff have been briefed on the nature of the programming and understand that shifts must be covered in order to keep our staff and clients safe.
All staff recognize that if bad weather is predicted be prepared to make it in prior to poor travel conditions and to stay until relieve staff can make it in.
JOB DUTIES/RESPONSIBILITIES
This is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change s, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.
1. Administrative duties
Takes lead role in hiring and retaining staff.
Trains staff to meet established contact goals by end of the month-i.e. scheduling, time sheets, etc.
Ensures 24/7 coverage of Unit by creating CSU Unit Schedule.
Completes all reports within specified time frame-i.e. weekly overtime, tx plans and group sessions.
Monitors staff mandatory training as indicated.
Monitors documentations to ensure compliance with CSU/WIC and grant standards.
Works in a multi-disciplinary team to meet the needs of the CSU population and oversees clinical standards of the program.
Organizes and develops team cohesion daily during scheduled staff meetings.
Meets with staff on a consistent basis to address identified concerns
Maintains positive relationships with internal departments to meet program needs and maximize program growth-i.e. financial services, IT, etc.
Provides resident counselor service delivery as indicated.
2. Daily Staff Duties
Leads groups and organizes activities.
Offers 1:1 guidance and resources as requested by clients and/or tx team.
Responds to all flags, emails, and voicemails within 2 business days.
Completes Staff Daily Duties assigned by supervisor before the end of each shift.
Will provide client transport as needed.
3. Complete all documentation in compliance with CARF and funder standards.
Completes Tx Plans as needed.
Completes group logs, transport logs, and charting correctly as well as on time.
4. Maintaining/completing daily safety checks, property checks, and adhering to daily schedule.
Completing 15-minute safety checks when observing clients.
Properly completing property inventories and searching belongings.
Follow CSU Daily Schedule to give clients an effective daily structure for optimum progress.
5. Functions as a member of a multi-disciplinary team
Must be punctual and maintain good attendance record.
Maintaining a strong line of communication with all CSU and Mobile Crisis (MCU) staff to effectively and safely provide assistance to the people we serve.
Demonstrates willingness to promote a harmonious work environment by maintaining a positive and professional working relationship with all staff members and supervisors.
Communicates and approaches conflict in a problem solving and professional manner with all staff members and supervisors.
Accepts additional assignments and/or changes in assignment and/or work.
Duties include coverage of the Youth Emergency Shelter as needed.
Schedules and covers as needed for program, this includes after hours, weekends and holidays since programs in this division are 24/7.
COMPENSATION:
Starting salary for this position is approximately $20.68 /hr based on relevant experience and education.
Schedule:
The Crisis Stabilization Unit and Mobile Crisis operate 24/7, 365 days a year.
The holder of this position will be expected to work shifts that meet the needs of the program operation, which may include day, night, weekend, and holiday hours.
Regular attendance is an essential job function.
Travel:
This position requires utilizing a dependable vehicle to conduct Center business.
Maintaining a dependable vehicle and certified driver status is a condition of employment.
Must have an F endorsement and be comfortable transporting clients.
Equipment/Technical Competency:
Ability to use a computer and basic office software is required, including but not limited to Office Word, Excel, Outlook and be able to utilize EMR for clinical documentation.
QUALIFICATIONS - Hamblen CSU Team Leader
Experience:
Must have course work and or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and crisis intervention.
Experience in working with special populations including individuals with Severe and Persistent Mental Illness, Co-Occurring Disorders, and Dual Diagnosis Disorders preferred.
Computer experience is helpful.
Experience working in a crisis setting preferred.
Education / Knowledge:
A Bachelor's degree in a health-related field of counseling, psychology, social work, sociology, or 5 years' experience working with individuals with mental illness or special populations with co-occurring and dual diagnoses preferred.
Must obtain F endorsement.
Physical:
Exposure to biological hazards.
Hearing of normal and soft tones.
Close eye work.
Valid driver's license and F endorsement.
Lifting up to 50 lbs.
Pushing/pulling up to 150 lbs.
Frequent sitting, standing, walking, bending, stooping, and reaching.
This position requires certification in and adequate implementation of verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking.
Updated CPR &First Aid.
Physical de-escalation techniques will only be implemented at McNabb Center facilities, and not in community settings.
Mandatory to remain awake and alert during shift.
Must have mental ability to exercise sound judgment under pressure.
Location:
Hamblen County, Tennessee
Apply today to work where we care about you as an employee and where your hard work makes a difference!
Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.
Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.
Compensation details: 20.68-20.68 Hourly Wage
PI95ab88edb345-26***********5
Team Lead
Customer service supervisor job in Johnson City, TN
30530 Part Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
* Primary responsibility is the safety and welfare of employees and customers.
* Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
* All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
* Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
* Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
* Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
* Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customer service standards
* Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
* Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 017
Rack Room Shoes 017R
Pay Range:
The Mall At Johnson City
2011 North Roan St. Sp. D3
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Johnson City, Tennessee US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
Customer Service Specialists in Call Center - $16-19/ hour
Customer service supervisor job in Norton, VA
Technical Customer Support Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293
Job Overview
Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications.
What We're Looking For:
Ability to multitask in and navigate between screens efficiently while assisting customers
Comfortable in a fast-paced environment
Must be 18+ years of age
High school diploma (or GED equivalent)
Must pass a criminal background
Key Skills & Responsibilities:
Handle inbound customer service calls
Drive customer satisfaction through voice, chat and email communication
Navigate multiple systems and tools
Recommend product solutions for unique customer needs
Why You Should Join Us:
Pay: $17/hour base rate + growth opportunities up to $19/hour
100% paid training
Dedicated time for skill development
Benefits including medical, dental, life, and vision insurance
Employee Assistance Program (EAP)
401k retirement plan with company match
Employee discounts
Referral bonuses
Internal Mobility (84% of our managers are promoted within)
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Get to know us at ***************** and connect with us on Facebook, LinkedIn and Twitter.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Service Advisor/ASM - Experienced
Customer service supervisor job in Johnson City, TN
Job Details Job Location Johnson City Toyota - Johnson City, TN Salary Range $80000.00 - $100000.00 Commission/month Job Shift Open to Closing Description $80k-$100k Yearly Earning Potential for Top Performers Yearly Accrued PTO Flexible Schedule Internal Advancement Opportunities  Johnson City Toyota , a Hudson Automotive Company, is actively seeking Service Advisors to join our award-winning, high-volume service team.  Hudson Automotive Group , founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast.  Why choose Johnson City Toyota  and Hudson Automotive Group?  Competitive Compensation ($80k-$100k Yearly Potential for Top Performers) Additional Manufacture Incentives/Bonuses Company Provided Training and Career Development Internal Advancement Opportunities  Flexible Work Schedule (5-day Work Week, Alternating Saturdays)  Previous Customer Service Experience Required Previous Service/Sales Experience Preferred  Other Benefits we offer: Medical, Dental, Vision Insurance Life Insurance 401k with match Paid Vacation/Holidays Accrued PTO Employee development through training and advancement opportunities Employee discounts on products & services Balanced work schedule Qualifications: Proven experience delivering a strong customer experience. Ability to successfully guide customers throughout the service process. Customer Relationship Management (CRM) Software Experience. Excellent communication skills. Strong amount of emotional intelligence.  Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. T1 d24ad0b8-823f-4e68-a892-2986ccdf7392
Customer Service Associate
Customer service supervisor job in Rogersville, TN
Job Description
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.
As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
•Retail store environment where extended periods of standing are required
•Retail store stockroom environment subject to fluctuations in temperature
•Frequent lifting and maneuvering of merchandise and displays.
•Exposure to dust and extreme temperatures while unloading trailers.
•Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
Center Supervisor
Customer service supervisor job in Bristol, VA
Job Description
Since 1969, People Incorporated's work to help people build brighter futures and realize their dreams has remained constant. We help people help themselves with far-reaching programs that change lives for the better and improve communities. You will work every day to help fulfill our mission to provide opportunities for economically disadvantaged people to reach their goals to enhance their lives, their families and their communities.
Currently, we are seeking qualified applicants for the position of Center Supervisor for our Bristol Virginia Head Start Center. We are seeking a compassionate and enthusiastic Center Supervisor to join our team. The Center Supervisor is responsible for managing, organizing, executing, facilitating and directing the necessary functions at our Bristol Head Start Child Development Center. The ideal candidate will be a positive and enthusiastic team leader along with monitoring and ensure adherence to Head Start Performance Standards, licensing regulations, and agency policies. The Head Start Center Supervisor will ensure high-quality care and services will be provided to enrolled children, families and staff. An Associate Degree in Early Childhood Education or a related field and two to three years supervisory experience in an early childhood education setting required.
We're an organization that's committed to improving the lives of those we serve. With your help, we can make a difference in our own communities. Your work at People Incorporated will contribute to our vision of building futures and realizing dreams for clients, and ultimately, our community. You might be a good fit to work with us if:
You are committed to making a difference every day and want a career that reflects your values.
You have experience working with and addressing the needs of low-income families.
You want to work alongside dynamic professionals in a fast-paced environment.
You enjoy a relaxed dress code.
Benefits include 403 (b), medical, dental, vision, life, employee assistance program, flexible spending account, generous paid time off and 15 paid holidays.
People Incorporated in an Equal Opportunity Employer Program. Auxiliary Aids and Services are Available upon Request to Individuals with Disabilities. For access to Virginia Relay (Telecommunications Relay Service) dial "711" or toll free ************ (TTY), or ************ (voice).
Position is open until filled.
7:30 am to 4;00 pm; Monday - Friday
40 hours/weekly
Customer Relations Specialist- Technology- Starting at $16
Customer service supervisor job in Coeburn, VA
Technical Customer Support Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293
Job Overview
Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications.
What We're Looking For:
Ability to multitask in and navigate between screens efficiently while assisting customers
Comfortable in a fast-paced environment
Must be 18+ years of age
High school diploma (or GED equivalent)
Must pass a criminal background
Key Skills & Responsibilities:
Handle inbound customer service calls
Drive customer satisfaction through voice, chat and email communication
Navigate multiple systems and tools
Recommend product solutions for unique customer needs
Why You Should Join Us:
Pay: $17/hour base rate + growth opportunities up to $19/hour
100% paid training
Dedicated time for skill development
Benefits including medical, dental, life, and vision insurance
Employee Assistance Program (EAP)
401k retirement plan with company match
Employee discounts
Referral bonuses
Internal Mobility (84% of our managers are promoted within)
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Get to know us at ***************** and connect with us on Facebook, LinkedIn and Twitter.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.