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Customer Experience Supervisor
American Threads 3.9
Customer service supervisor job in Orlando, FL
Who We Are
Since 2009, American Threads has grown into a multi-location brand with boutiques across Texas, Arizona, Georgia, and Florida-alongside a thriving online store that reaches customers nationwide. Headquartered in California, we blend West Coast creativity with Southern charm to deliver an elevated retail experience both in-store and online.
We strive to empower individuals to show up confidently and express their personal style for all their milestone events. Whether it's a Graduation, Bridal event, vacation, Birthday, or just a night out with friends, Threads pieces are made to be worn with confidence and purpose. We combine trend-forward looks with timeless influences to create styles that feel current, effortless, and uniquely you.
American Threads is the land of the free, home of the babes-and that means we celebrate bold energy, originality, and the freedom to be who you are. In our stores, you'll find more than just a great outfit. You'll find a team of stylists who know how to turn a moment into a memory, who hype you up in the fitting room, and who know how to build a look that tells a story.
Who You Are
The Customer Experience Supervisor plays a vital leadership role in the store, responsible for driving daily sales, delivering exceptional customer experiences, and ensuring smooth, efficient operations. This position requires strong styling expertise, a proactive approach to client engagement, and the ability to lead by example. In addition to driving floor performance, this role oversees key operational functions such as opening and closing procedures, zone management, fitting room oversight, and supporting visual merchandising execution.
As a trusted floor leader, the Customer Experience Supervisor works closely with the Store Manager and Assistant Store Manager to coach team members, maintain brand and service standards, and consistently meet or exceed performance goals. This role balances both client-facing responsibilities and back-of-house operational excellence to support a seamless and elevated store experience.
Sales Expectations
Actively drive daily sales and key performance indicators (KPIs) through exceptional styling and consistent client engagement.
Consistently meet and exceed individual and team performance metrics.
Support sales tracking and reporting to foster team awareness and accountability.
Contribute to in-store events and promotions to increase traffic and drive conversion.
Offer timely, constructive performance feedback to leadership to support growth.
Possesses strong business acumen. Notices trends in KPI's and is able to create clear action plans that provide results in order to increase store profitability.
Utilizes sales reports on POS to track and analyze business.
Customer Experience & Sales Floor Leadership
Create a welcoming, high-energy environment that reflects the brand experience.
Coach team members in delivering elevated styling sessions and closing fitting room interactions.
Champion reapproach, upselling, and clienteling to maximize conversion.
Provide real-time coaching on customer engagement, product knowledge, and service excellence.
Drive POS conversions and styling appointments to support customer retention and revenue growth.
Deliver elevated, personalized styling sessions as a trusted style authority.
Lead fitting room conversion through thoughtful reapproaches, complete looks, and curated product suggestions.
Stay informed on new arrivals, fit guides, and trend direction to confidently influence purchases.
Mentor team members on foundational styling principles-silhouettes, color theory, and brand voice.
Maintain high standards in styling zones, ensuring brand alignment and visual consistency.
Talent Support & Accountability
Lead by example during MOD shifts, modeling best practices in service and performance.
Support onboarding by offering hands-on coaching and immediate feedback to new hires.
Contribute to daily team check-ins and communicate clear shift objectives.
Reinforce dress code, brand voice, and service standards consistently.
Cultivate a culture of accountability, positivity, and results across the team.
Operations Accountability
Performs and supervises store opening and closing procedures following American Threads policies. This includes but is not limited to counting funds, opening and closing registers, completing nightly cash deposits, and securing the facility.
Assign and oversee sales floor zones based on traffic flow and team strengths.
Maintain cleanliness and organization across fitting rooms and the sales floor.
Serve as the primary store contact during MOD shifts, escalating issues to leadership as appropriate.
Maintain strong product knowledge and support visual merchandising initiatives during shifts.
Manages controllable expenses and oversees American Threads loss prevention policies and procedures are being executed.
Ensures the adherence to American Threads policies and the safety of store associates and customers.
Benefits:
40% Employee Discount
401(k) with Company Matching
Health Insurance Options
Paid Time Off (PTO)
Skills & Qualifications:
High school diploma or equivalent
Minimum 1 year of experience in a retail or fashion-focused sales role
Demonstrated ability to meet or exceed sales goals
Strong communication and time management skills
Ability to lead with confidence and motivate peers
Flexible schedule including weekends, nights, and holidays
Passion for fashion, styling, and customer connection
Must be 18 years of age or older
Physical Requirements:
Able to stand or walk for extended periods (up to 8 hours)
Must be able to lift up to 40 lbs.
Frequent reaching, bending, and lifting
Comfortable climbing a ladder when needed
$19k-29k yearly est. 5d ago
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Customer service/Pharmacy Tech
Hiretalent-Staffing & Recruiting Firm
Customer service supervisor job in Orlando, FL
Pharmacy Technician /CustomerService
Duration : 06 -months contract (strong potential for full-time conversion)
Pay: $25/hr on W2
Job Description
Pharmacy Technician /CustomerService
Req ID: 36598520
Hiring Manager: Nicole HM
Openings: 4
Start Date: December 15, 2025 (Tentative)
End Date: June 2026 (strong potential for full-time conversion)
Location & Schedule
Hybrid: 3 days onsite / 2 days remote
Onsite Location: Lake Mary, FL
Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
Overtime: Possible
Initial Training: First few weeks fully onsite
Role Overview
The Sales Admin Analyst supports sales and customer-facing operations by managing orders, customer communications, audits, and internal coordination. This is a high-volume, fast-paced role in a large organization that values ownership, adaptability, and teamwork.
This position is well-suited for someone who is organized, proactive, upbeat, and comfortable working independently without micromanagement.
Key Responsibilities
Process and manage customer orders in internal systems
Conduct sales audits and maintain active business records
Manage a shared group email inbox
Communicate directly with customers via email and occasional phone calls
Assist with customer issues and coordinate resolutions
Collaborate with Sales, Operations, and CustomerService teams
Send group communications and maintain organized documentation
Support day-to-day administrative and sales operations
Ideal Candidate Profile
Personality & Work Style
Fun, upbeat, and team-oriented
Self-directed; does not require micromanagement
Highly adaptable to change
Organized, detail-oriented, and reliable
Teachable, eager to learn, and high-producing
Strong work ethic with a positive attitude
Skills
Customerservice experience
Moderate Excel skills
Strong written and verbal communication
Ability to manage multiple priorities and shared inboxes
Comfortable working in large, cross-functional teams
Preferred Backgrounds (not strict)
CustomerService Representatives
Pharmacy Technicians
Administrative Assistants
Sales Support / Sales Admin
Teachers
Logistics or Distribution experience
Healthcare or Business college education is a plus
Training & Onboarding
A few weeks of structured, in-house training
System walkthroughs, testing knowledge, and production access
Close support from an internal training team
$25 hourly 1d ago
Customer Accounts Advisor
Aarons 4.2
Customer service supervisor job in Kissimmee, FL
The salary range for this role is $14.00 to $14.50 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customerservice experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest ratewe in good faith believe we would pay for this role at the time of this posting. We may ultimately paymore or less than the posted range, and the range may be modifiedin the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remainsin the Company's sole discretion unless and until paid and may be modifiedat the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
$14-14.5 hourly 1d ago
Customer Service Rep/ Admin
Vaco By Highspring
Customer service supervisor job in Orlando, FL
As a CustomerService Representative, you will serve as a key point of contact for customers by handling inquiries, processing orders, and resolving issues with professionalism and efficiency.
Responsibilities:
Process customer orders, calculate pricing, and prepare and send shipment date acknowledgments.
Generate packing lists and freight quotes for outgoing shipments.
Respond promptly to customer inquiries or concerns, including billing and product-related questions.
Compile and prepare data for customer reports as requested.
Support the team in delivering an exceptional customer experience.
Scan, file, and organize orders and related email correspondence in job folders.
Perform additional duties as assigned by management.
Qualifications:
High school diploma or equivalent required
At least 9-12 months of customerservice experience
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
$24k-32k yearly est. 2d ago
Personal Lines Customer Service Representative
Techmind RPO Private Limited
Customer service supervisor job in Orlando, FL
Join a mission-focused insurance team with a reputation for excellence and community care. We're looking for an experienced Insurance CustomerService Representative (4-40 License required) to provide high-level service and support across personal lines policies.
What You'll Do:
Build and maintain strong, trust-based relationships with personal lines clients.
Manage service needs across personal lines including processing policy changes, endorsements, cancellations, and reinstatements.
Submit applications for quotes on new and renewal business.
Review insurance documentation for completeness and accuracy.
Issue ID cards, certificates of insurance, and property evidence as needed.
Handle premium invoicing and payment follow-ups.
Keep agency records current and organized in the management system.
Complete time-sensitive service tasks promptly and accurately.
What You Bring:
1-2 years of experience in personal lines insurance.
Active Florida 4-40 (Customer Representative) license.
Strong communication, organization, and attention to detail.
Comfortable working in a fast-paced, collaborative environment.
Bilingual (English/Spanish) is a strong advantage.
Experience with Nexsure or other insurance agency systems is a plus.
Perks & Benefits:
Competitive salary package
Employer-paid health insurance (after 90 days)
3% employer-matched Simple IRA
Optional dental, vision, and life insurance
PTO plus 5 paid holidays
Supportive, inclusive workplace culture
$24k-32k yearly est. 4d ago
Bilingual Customer Service Representative
Foundever
Customer service supervisor job in Deltona, FL
Bilingual Spanish/ English CustomerService Representative Te gusta ayudar a los demás? Eres fluido en inglés y español? Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 1398 S Woodland Blvd, DeLand, FL 32720. Please note that candidates must reside within commuting distance to our office.
Job Overview
As a Bilingual Spanish/ English CustomerService Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.
Why You Should Join Us
Competitive Pay: Starting at $19/hour, with paid training at $15/hour.
Work Schedule: Minimum 40 hours per week, with weekend availability as needed.
Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
Growth Opportunities: Clear pathways for career advancement within the company.
What We're Looking For
Bilingual Proficiency: Must speak fluent English and Spanish
Location: Must reside in DeLand, FL, or within commuting distance
Age Requirement: Must be at least 18 years old
Education: High school diploma or GED equivalent is required
Experience: Preferred 6 months to 1 year of relevant work experience
Availability: Must have flexible availability during operating hours
CustomerService Skills: A professional attitude and strong aptitude for customerservice are essential
Key Skills
Tech-Savvy: Proficient in navigating system tools to search for information and answers
CustomerService Excellence: Demonstrated ability to deliver exceptional service consistently
Reliability: Dependable and responsible, with a strong commitment to your role
Critical Thinking: Capable of assessing situations and developing empathetic solutions
Service Orientation: A personal drive to serve others with compassion and professionalism
Organizational Skills: Strong organizational abilities to manage tasks effectively
Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever.
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Equal Opportunity Employment (EEO)
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
Visit us at and connect with us on Facebook , LinkedIn , and Twitter .
$19 hourly 7d ago
Customer Support Consultant
Epos Now Group
Customer service supervisor job in Orlando, FL
About the job:
As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets. To ensure staff coverage to help all our customers across different various regions
What will you do?
Handle customer queries via telephone calls, email and web chat.
Achieve your targets for revenue and customer satisfaction.
Nurture meaningful customer relationships.
Accurately record all information in the CRM.
Deliver exceptional customerservice!
What do you get in return?
Earn uncapped commission pay on top of your salary.
Career progression opportunities - our philosophy is to promote internally.
Company bonus scheme.
24/7 access to a health and well-being online centre, with private medical and dental schemes.
Exclusive retail, restaurants and travel discounts.
Collaborative company culture with regular team building events.
Company pension.
20 days annual leave (increasing a day each year), plus bank holidays.
Free onsite parking at Norwich office.
What do you need to apply?
Be proactive - you must be driven to succeed and hit your targets! (Essential)
Great organisation and attention to detail to manage your phone, diary and data systems. (Essential)
Excellent communication skills across all mediums. (Essential)
Resilience to bounce back from unhappy customers. (Essential)
Empathy for customers and the ability to remain calm and professional. (Essential)
What would make your application stand out:
Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. (Desirable)
At least 1 year's experience in hospitality, retail or contact centre work. (Desirable)
Why EposNow…
Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.We proudly deliver a top customerservice experience to our customers across the world, with offices in the UK, USA and Australia.Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customerservice teams to support future growth - it's an exciting time to join us!
What are the next steps?
Interviews for this role are starting immediately.Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face-to-face interview with a hiring manager at our Norwich office.
Ready to begin your career with us? Apply now and submit your application online.We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.
$62k-98k yearly est. 33d ago
Customer Service Manager
Frontline Insurance
Customer service supervisor job in Lake Mary, FL
At Frontline Insurance, we are on a mission to Make Things Better, and our CustomerService Manager plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.
What makes us different? At Frontline Insurance, our core values - Integrity, Patriotism, Family, and Creativity - are at the heart of everything we do. We're committed to making a difference and achieving remarkable things together. If you're looking for a role, as a CustomerService Manager, where you can make a meaningful impact and grow your career, your next adventure starts here!
Our CustomerService Manager enjoys robust benefits:
Hybrid work schedule!
Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
Financial Security: 401k Retirement Plan with a generous 9% match
Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
What you can expect as a CustomerService Manager:
Actively manage the CustomerService team to deliver timely, accurate, and high-quality service supporting the Underwriting Department.
Assist team members in resolving complex issues and provide guidance on underwriting guideline changes and their impact on assigned work.
Assist in training initiatives for new hires and ongoing staff educational development.
Collaborate with senior underwriting management to develop and implement policies, strategies, and process improvements.
Document and address performance or conduct issues promptly, maintaining accurate HR records.
Ensure compliance with company policies, regulatory requirements, and quality standards.
Handle and oversee special projects assigned by leadership.
Monitor team performance in real-time and ensure service level targets are consistently met.
Oversee escalated customer calls and ensure prompt resolution.
Participate in the development, testing, and implementation of new software and programs to improve operational efficiency.
Participate in requirement workshops and assist with sign offs for new initiates and system enhancements.
Prepare and distribute weekly production and performance reports.
Conduct semi-annual and annual performance reviews for team members.
Foster a positive team environment that encourages collaboration, accountability, and continuous improvement.
Monitor team performance, provide ongoing feedback, and implement strategies to enhance efficiency and productivity.
Supervise daily operations by setting priorities, scheduling tasks, and making necessary adjustments to ensure queues and deadlines are met efficiently
Perform quarterly spot checks and time gap assessments; implement coaching plans as needed, with increased frequency if concerns arise.
Direct daily operations of the CustomerService Department by setting priorities, assigning tasks, and adjusting schedules to maintain workflow.
What we are looking for as a CustomerService Manager:
High School Degree required. Bachelor's degree in related field preferred
Minimum of3+ years of experience in Property & Casualty Insurance, Sales/CustomerService, and/or Call Center operations (preferred).
At least one year of prior management or supervisory experience (preferred).
An active 4-40, 20-44, or 2-20 license is required.
CPCU designation is preferred.
Why work for Frontline Insurance?
At Frontline Insurance, we're more than just a workplace - we're a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity.
We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.
Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
$32k-58k yearly est. 24d ago
Airport Customer Service Manager - MCO
Frontier Careers
Customer service supervisor job in Orlando, FL
Why Work for Frontier Airlines?
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network, while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need, saving them money along the way.
What We Stand For
Low Fares Done Right is our mission, and we strive to bring it to life every day. Our ‘Done Right' promise means delivering not only affordable prices but also making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we're not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
Work Perks
At Frontier, we like to think we're creating something very special for our team members. Work is why we're here, but the perks are nice too:
Flight benefits for you and your family to fly on Frontier Airlines
Buddy passes for your friends so they can experience what makes us so great
Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages
Discounts on cell phone plans, movie tickets, restaurants, luggage, and over 2,000 other vendors
Enjoy a ‘Dress for your Day' business casual environment
Flexible work schedules that support work/life balance
Total Rewards program including a competitive base salary, short-term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision insurance that begins the 1
st
of the month following your hire date.
We play our part to make a difference. The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees with financial assistance during catastrophic hardship
Who We Are
Frontier Airlines is committed to offering ‘Low Fares Done Right' to more than 100 destinations and growing in the United States, Canada, Dominican Republic, and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier's hard-working aviation professionals pride themselves on delivering the company's signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration's 2018 Diamond Award for maintenance excellence and was recently named the industry's most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.
* Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed.
What Will You Be Doing?
The Airport CustomerService Manager reports to and assists the General Manager of Airport CustomerService in delivering outstanding and safe operational performance, customerservice and financial performance in one or more Frontier airport locations. The Airport Sales & Operations Manager is an alternate Frontier representative to both the airport and business partner for the station(s) and serves as both a liaison and representative for all customers, internal and external. The Airport Sales & Operations Manager has regular / daily interaction with Frontier managers and directors.
Essential Functions
Safety - Be a champion for safety through accountability, awareness and communication. Ensure that all employees, direct and business partner, understand the importance of safety and require that they conduct themselves in a manner that reflects this value and enhances the level of safety of the company.
Operational Performance - Ensure outstanding operational performance through effective cross-functional leadership during day-to-day operations. Work with other operational and planning departments to influence and improve day-to-day performance. Ensure front-line visibility to station and corporate goals and drive continuous improvement through effective management and development of processes and procedures.
CustomerService - Lead a team to deliver superlative customerservice through engagement, motivation, coaching and leadership. Be a tireless advocate of Low Fares Done Right and effectively communicate its meaning to Frontier's business partners and front-line teams.
Fiscal Responsibility - Continuously strive to lower costs to improve the company's position as an Ultra-Low-Cost Carrier.
Regulatory Compliance - Ensure compliance with all airline and government agency regulations and protocols. Monitor compliance to all FAA, TSA and DOT regulations. Establish sound working relationships with FAA, TSA, Customs, Immigrations, airport authorities, and business partners. Where applicable, ensure all international requirements are met and complied with, working with CBP and governments where necessary to procure rights and slots.
Vision - Keep an open mind to new ideas and ways of conducting business, while focusing on the company's goals and business plan. Foster an environment where employee suggestions are vetted and implemented when in line with the company's direction.
Visible and Active Leadership - Be a willing, motivational leader who seeks out opportunities to get in front of employees and business partner employees to establish excellent two-way communication. Be a role model for others to follow. Guide business partners as they lead the day-to-day operations of their stations.
Availability - Be available 24/7. This includes phone calls, texts, and email responses in real time.
Data Analysis - Have the ability to interpret and pull reports from multiple company reporting platforms.
Reward and Recognition - Identify successes and seek ways to recognize superior performance while ensuring high standards are set and maintained.
Appearance - Ensure that a high standard is set for the appearance of our business partners, facilities and equipment.
Administration and Quality Assurance - Manage the contractual requirements of the station, ensuring that local management is adhering to set standards. Monitor compliance with all training, safety, financial and operational goals, ensuring that business partners understand and perform to the level of expectation and operational excellence expected by Frontier.
Technology - Assist in the performance of technology to make our stations as efficient as possible, working with the Information Technology Division (IT).
Qualifications
Bachelor's degree preferred or equivalent work experience
2+ years prior passenger airline experience in a leadership role
Previous Station Supervisor experience preferred
Fluency in Spanish required for predominantly Spanish speaking or Latin American locations.
Knowledge, Skills and Abilities
Must be able to lead employees of business partners and provide guidance and direction.
Ability to become qualified in all required training courses
Ability to troubleshoot performance and lead process improvement.
Skill in interpersonal communications, leadership, delegation, collaboration, critical-thinking, and problem solving
Knowledge and understanding of Federal Aviation Administration Regulations, Transportation Security Administration, Department of Transportation, Americans with Disabilities Act, as well as any other regulatory entities
Travel
10% - 50%
Equipment Operated
Standard office equipment, including PC, copier, fax machine, printer
Work Environment
Typical office environment, adequately heated and cooled
Outdoor work, around heavy equipment
All types of weather
Physical Effort
Position requires strenuous physical work. Heavy lifting, pushing or pulling of objects up to 100 pounds occasionally and/or up to 50 pounds frequently.
Supervision Received
General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.
Salary Range: $62,000 - $86,366. Please note: this posting has a closing date of 3/30/2026, midnight MT.
Positions Supervised
None
Workplace Policies
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Position Description: This position is responsible for leading and managing the operations of the CustomerService - Mobility Services Division. Key areas of oversight include the mobility services call center, fare media sales and information functions at LYNX Central Station (LCS), customer relations, the Lost and Found Program, customer ID program, and all Travel Training workshops and presentations. The position also involves real-time monitoring of performance metrics, representative activity, and operational conditions such as detours and weather impacts.
The incumbent ensures service levels are consistently met, proactively adjusts staffing using scheduling tools, and supports frontline staff with the resources and guidance needed to deliver high-quality service. Additionally, this role fosters strong partnerships with subcontractors in the ACCESS LYNX and NeighborLink divisions.
This position is considered safety-sensitive and subject to the provisions of the Substance Abuse Program Policy for Safety Sensitive Positions.
Essential Functions: This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to the job. All employees will be expected to perform other duties as assigned. All jobs require regular and reliable attendance.
Represents LYNX at public, private, and community events, including outreach meetings and forums.
Collaborates with advocacy groups and manages programs such as Advantage and Youth ID to enhance service awareness and rider engagement.
Partners with the Supervisor of Eligibility to support the Travel Training program for individuals and organizations.
Leads and supervises division personnel, delegates tasks, monitors progress, and conducts regular staff meetings to address issues and provide guidance.
Oversees staffing, training, and operations at LYNX Central Station to ensure effective customerservice and timely dissemination of information.
Upholds LYNX's core values, mission, vision, and service standards.
Engages with advocacy 9organizations and participates in access and disability committees to promote inclusive transportation.
Manages customer interactions across all channels, ensuring timely resolution and provides feedback to contractors for service improvements.
Analyzes customer feedback and satisfaction data to evaluate service effectiveness and prepares reports for the Board.
Identifies and resolves performance issues within the department and among subcontractors through training, resource allocation, and technology enhancements.
Monitors and manages operating and capital budgets, ensuring cost control and timely contract payments.
Responds to service disruptions caused by street closures, detours, or weather, and implements solutions to maintain schedules.
Communicates with LYNX leadership regarding service-impacting issues and public perception concerns.
Manages multiple projects and contributes to large-scale initiatives.
Promotes cross-departmental collaboration to develop and implement customer-focused strategies.
Monitors internal and external trends to support strategic planning, service enhancements, and call volume forecasting.
Works closely with paratransit subcontractors and NeighborLink to improve rider experience and service performance.
Required Qualifications:
Bachelor's degree from a regionally or nationally accredited institution in transportation, business administration, public administration, or a related field.
At least five years of full-time professional experience in customerservice program administration, including three years in a supervisory or management role.
Experience must include work with services for individuals with disabilities (paratransit).
Additional directly related experience beyond the minimum requirement may substitute for the required education on a year-for-year basis.
Must possess and maintain a valid Florida Driver's License and safe driving record.
Desired Qualifications:
Five years of experience in paratransit operations.
Knowledge, Skills, and Abilities (KSAs):
Strong knowledge of Americans with Disabilities Act (ADA), Section 504, and Federal Transit Administration (FTA) policies and compliance requirements.
Understanding of customerservice operations, quality management, and relevant sponsoring agencies (e.g. MetroPlan, Transportation Disadvantage Commission).
Familiarity with automated demand/response reservation and dispatch systems.
Proficiency in budgeting, financial analysis, and cost estimation.
Ability to analyze performance data, make statistical inferences, and manage sensitive information with professionalism.
Strong organization and time management skills; adaptable to change.
Ability to exhibit a professional, courteous demeanor.
Ability to work in a diverse environment.
Excellent communication and interpersonal skills, including the ability to establish and maintain positive working relationships with those encountered in the course of work using principles of excellent service.
Work Environment and Special Considerations:
Works in an office environment with occasional local and out-of-state travel.
This position requires close visual acuity to perform an activity such as viewing a computer terminal and extensive reading.
Cell Phone Use: The Agency anticipates that this position's incumbent must be available throughout the workday and, on some occasions, after regular work hours. Therefore, as a condition of employment, the incumbent will be issued a cell phone and must adhere to the agency's Wireless Communication Policy.
Support Personnel Workforce Members: LYNX provides the community with much needed public transportation, and it is important for the Agency to resume its services as quickly and as safely as possible in the event of any natural, technological, or human-caused emergency or disaster. This position is considered support personnel of LYNX's emergency preparation and response efforts during an emergency or disaster and as such, shall be expected to return to their normal work schedule as soon as possible or when otherwise notified after the emergency has occurred.
Sponsorship Notice: LYNX does not sponsor employment-based visas, including H-1B. All candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
Rate will be determined by the qualifications of candidates who exceed the minimum requirements.
Applications are reviewed as received, and interviews will be scheduled for the most qualified candidates, as applications are reviewed.
Your talent, skills and experience will be rewarded with a competitive compensation package.
FREE employee only health insurance
Dental, vision, short-term and long-term disability insurance available
Retirement plan
Life insurance
Paid vacation and sick leave
Paid holidays
FREE LYNX bus transportation for employee, spouse and children
Employee wellness center
$37k-62k yearly est. 42d ago
(LPN) Call Center Nurse Specialist // Orlando FL 32822
Mindlance 4.6
Customer service supervisor job in Orlando, FL
Business Call Center Nurse Specialist Visa GC/Citizen Division Pharmaceutical Pay Negotiable Duration 3 Months contract Qualifications DESCRIPTION Essential Duties and Responsibilities · Adheres to principles as stipulated by program specific contractual agreements and UBC Service's practices which may include:
o
Patient Support:
Make outbound phone calls to patients who have opted into a patient support program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
o
Resource:
Answer patient, consumer and healthcare professional questions and suggest appropriate resources.
o
Referral Source:
Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care.
o
Collect Data:
Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes in an electronic environment.
o
Educator:
Complete patient teaching in relation to the use of products
·
Participates in program specific customer meetings and training sessions.
·
Participates in program specific orientation meetings and demonstrates clinical competency on written tests.
·
Performs special projects and performs other duties as it pertains to specific contract performance.
Other Job Functions
·
Performs other related duties as assigned or requested.
Job Qualifications
Required Education and Experience:
High school degree or equivalent; Licensed Practical Nursing program (LPN) certification required. 3 years of hands-on nursing experience through direct patient care or Specialty Pharmacy experience. Active, unrestricted Nursing license in the state of employment
License/Certifications
·
Ability to obtain and sustain Nursing license in required states including but not limited to: Florida
Additional Skills
·
Analyze data
·
Answer telephones
·
Develop/maintain networks on a broad cross section
·
Effective at group involvement
·
Handle multiple tasks
·
Compile data/statistics
·
Establish filing system
·
Input data into computer systems
·
Problem solving
·
Research information
·
Strong communications-written and verbal
·
Time management
·
Effective interpersonal, negotiating and communication skills required.
Computer Skills
·
Accurate Data entry
·
Windows Environment
·
Online Applications
·
Visual concentration on computer screens
·
Multi-user computer systems
·
Personal Computer
·
Microsoft Office - Word, Excel, Microsoft Outlook
Working Conditions/Physical Demands
·
Normal office environment
·
Lifting under 10 pounds
If you are available and interested then please reply me with your updated copy of resume or can call me at
**************
.
Additional Information
Thanks & Regards,
Ranadheer Murari
|
Team Recruitment
|
Mindlance, Inc.
|
W
:
************
*************************
$25k-32k yearly est. Easy Apply 23h ago
Supervisor Loan Servicing
Description This
Customer service supervisor job in Orlando, FL
WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE
At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.
Here's why you will love it here:
Recognition Programs and Rewards
Excellent health care options, including medical, dental, and vision
A people-first culture
Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
Perks at work: Employee Pricing platform
Employee Assistance Program that supports your physical and mental well-being.
Paid Vacation Time and Paid Sick Days
401(k) program with company match
Tuition reimbursement programs
Numerous learning and advancement opportunities
And more!
What Will I be Doing?
This position oversees the day-to-day operations in the Loan Servicing department. It also creates/updates written procedures and work instructions, facilitates training, and assists in the compilation of data and reports regarding the performance of the mortgage receivables serviced by HGV. This position works closely with Operations in order to automate and streamline processing activities, utilizing all available technology.
What Are We Looking For:
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members.
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
Associates' Degree
3-5 years or related experience
1+ year of management or supervisory experience
Highly proficient computer skills, including Windows and Microsoft Office products, particularly Excel.
Experience automating and standardizing operational processes.
Excellent organizational skills and attention to detail
Excellent verbal and written communication skills
Ability to work in a team environment
Accounting experience
Experience working in a mortgage/loan servicing application, such as LSAMS, Servicing Director or other
Willingness to work occasional overtime, including weekends and holidays
Bachelor's Degree
5+ years of related experience
2+ years management or supervisory experience
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Additional Responsibilities include:
Review, delegate, and approve work performed by Loan Servicing staff at all levels.
Assist in the development and implementation of strategies for operational activities, including posting payments, collections, and cancellations due to foreclosures and bankruptcies.
Oversee the accurate completion of cash reconciliation duties and the resolution of reconciling items.
Ensure compliance with internal and external reporting requirements, including IRS reporting (Forms 1098, 1099).
Complete all required audit requests including review of loan servicing controls, provide sample sets, and cash reconciliation support.
Work effectively with HGV team members across departments to effect changes and complete special projects required as part of company-wide goals and objectives.
Assist management with staff performance reviews
Train and cross-train fellow team members on various functions.
Create and/or update SOPs to ensure accuracy per established policy.
Run existing reports and/or facilitate the creation of new reports utilized to perform duties.
Identify operational control points and weaknesses, and associated exposures.
Develop an acute understanding of the utilization of available technology and document process flows.
Review, adjust, and approve team member timecards and attendance.
Assist team members with onboarding and ongoing maintenance of all applicable work-related resources.
Carry out any reasonable request by management.
Embody the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
Complete all required Company training/compliance courses as assigned.
Adhere to Company standards and maintain compliance with all policies and procedures.
Perform other related duties as assigned.
$33k-56k yearly est. Auto-Apply 60d+ ago
Managed Services, Customer Success Supervisor
Willscot
Customer service supervisor job in Orlando, FL
At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.
Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!
ABOUT THE JOB:
The Managed ServicesSupervisor is responsible for overseeing a team of Managed Services/3PV Sales Support & AP Billing Coordinators, ensuring the success of the Managed Services order fulfillment activities across the modular and storage WS business. The Supervisor will maintain excellent service productivity and efficiency standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WS Core Values.
WHAT YOU'LL BE DOING:
The job provides a variety of customerservice support duties to customers and ensures that timely and accurate information is provided in a professional manner. Coordinates transactions adhering to support customer needs
Assist with hiring, developing, motivating and retaining staff. Assist with training all new employees and implement relevant new policy and procedures.
Drives key metrics to ensure deliveries and returns are supported in a safe and efficient manner that meets best in class customer support.
Drive compliance around the transactional order process to ensure accuracy. Drives system compliance around the process which improves communication around delivery, installation and returns for the customer.
Ensures Managed services/3PV Sales Support & AP Billing Coordinators are transacting in the most efficient manner in order to reduce cost while providing best in class customer & vendor support.
Drives a high level of communication between the Transportation Coordinator, Customer Success Specialist and Branch to support on time and in full delivery.
Provides a high level of value-added service to internal customers.
Assist with reconciling vendor invoice disputes in a timely fashion.
EDUCATION AND QUALIFICATIONS:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience:
High School Diploma or equivalent
2-3 years of supervisory experience.
Bachelors degree preferred.
Required Skills and Abilities:
Able to build and maintain strong collaborative relationship across all levels and departments.
Experience implementing a centralized customer support function is a plus
Proven leadership background in a customer call center environment, ability develop, mentor and empower the managed services team while creating a culture of accountability.
Proficient with MS Office/Excel/Word/Outlook as well as Salesforce.com and SAP
Capable of pulling and analyzing data to deliver insights on performance and strong ability to produce high-quality PowerPoint presentations for customer interactions and senior management.
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.
WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!
$33k-56k yearly est. 60d+ ago
Account Service
Pushorporated
Customer service supervisor job in Orlando, FL
We are always looking for extremely driven account managers. Must enjoy working in a fast-paced environment and have excellent strategy and client management skills. You will develop and present campaigns alongside talented creative and media teams. Must have strong communication and organizational abilities as you'll work on local, regional and national brands. Competitive salary and excellent benefits.
$25k-37k yearly est. Auto-Apply 60d+ ago
Supervisor, Pharmacy Services - Orlando Health Cancer Institute - Pharmacy
Orlando Health 4.8
Customer service supervisor job in Orlando, FL
As a top cancer care provider in Florida, Orlando Health Cancer Institute is a comprehensive, multidisciplinary cancer program consisting of six treatment sites and more than 10 practice locations that serve the region's adult oncology needs. Specializing in more than 200 types of cancer, an expert team of medical professionals provides personalized care with the most state-of-the-art technologies, such as advanced radiation and proton therapies, and bone marrow transplant and cellular therapy. Through a robust research program, the institute also supports physician involvement in numerous research studies and clinical trials that give patients access to innovative diagnosis, treatment and symptom management options. In addition to being accredited by the Commission on Cancer, a program of the American College of Surgeons, Orlando Health Cancer Institute has earned accreditations and certifications in several areas - including medical oncology and hematology/oncology, radiation oncology, cellular therapy, rectal cancer, and breast care - from the respective accrediting organizations, and recently was named in the 2023 Becker's Hospital Review "60 Hospitals and Health Systems with Great Oncology Programs" list. Orlando Health Cancer Institute is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida's east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. "Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you. Coordinates activities of team members providing pharmacy services for assigned service areas under the direction of the Supv, Pharmacy Operations II. Workschedule: This is a day shift position Monday - Friday some weekends. This position will be mostly in Dr. Phillips and St. Cloud Responsibilities Essential Functions Performs all normal functions of a licensed pharmacist and fills pharmacist role to allow team members to participate in a variety of clinical and administrative activities. Maintains current knowledge in pharmacy, management, and medication safety issues by active participation at local and national conferences, reading journals, etc. Interviews prospective team members along with other members of team and participates in selection process. Coordinates new team member orientation. Participates in all personnel management issues involving team members. Oversees scheduling and provides supervision of team members as appropriate to achieve clinical and operational goals. Conducts coaching plans or assists in their development for pharmacist and technician team members. Demonstrates leadership skill in both verbal and nonverbal communication behaviors. Assists in coordinating development and implementation of systems and policies and procedures for effective pharmacy services throughout Orlando Health. Participates in Process Improvement and Quality Management programs and assures compliance of assigned areas of responsibility. Meets regularly with the management team to plan, revise or implement new services, policies and procedures, budgets, etc. Meets regularly with team members to share information, provide guidance and review and resolve issues. Assures compliance with Safety and Infection Control practices and meeting legal requirements within designated areas. Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Establishes and maintains an open communication process with all team members and physicians. Collaborates with Clinical staff to help implement and maintain clinical programs and education for team members and service areas. Assists in coordination of MUE, CAPS and other programs as needed. Qualifications Education/Training Pharmacy degree (Bachelor of Science or Doctor of Pharmacy) is required. Licensure/Certification Must be licensed as a pharmacist by the Florida Board of Pharmacy or must obtain licensure within 4 months of hire. Once obtained, license must be maintained as active. Experience One (1) year of hospital pharmacy practice experience (or ASHP accredited residency).
Education/Training Pharmacy degree (Bachelor of Science or Doctor of Pharmacy) is required. Licensure/Certification Must be licensed as a pharmacist by the Florida Board of Pharmacy or must obtain licensure within 4 months of hire. Once obtained, license must be maintained as active. Experience One (1) year of hospital pharmacy practice experience (or ASHP accredited residency).
Essential Functions Performs all normal functions of a licensed pharmacist and fills pharmacist role to allow team members to participate in a variety of clinical and administrative activities. Maintains current knowledge in pharmacy, management, and medication safety issues by active participation at local and national conferences, reading journals, etc. Interviews prospective team members along with other members of team and participates in selection process. Coordinates new team member orientation. Participates in all personnel management issues involving team members. Oversees scheduling and provides supervision of team members as appropriate to achieve clinical and operational goals. Conducts coaching plans or assists in their development for pharmacist and technician team members. Demonstrates leadership skill in both verbal and nonverbal communication behaviors. Assists in coordinating development and implementation of systems and policies and procedures for effective pharmacy services throughout Orlando Health. Participates in Process Improvement and Quality Management programs and assures compliance of assigned areas of responsibility. Meets regularly with the management team to plan, revise or implement new services, policies and procedures, budgets, etc. Meets regularly with team members to share information, provide guidance and review and resolve issues. Assures compliance with Safety and Infection Control practices and meeting legal requirements within designated areas. Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Establishes and maintains an open communication process with all team members and physicians. Collaborates with Clinical staff to help implement and maintain clinical programs and education for team members and service areas. Assists in coordination of MUE, CAPS and other programs as needed.
$48k-62k yearly est. Auto-Apply 45d ago
Managed Services, Customer Success Supervisor
Willscot Corporation
Customer service supervisor job in Kissimmee, FL
At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.
Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!
ABOUT THE JOB:
The Managed ServicesSupervisor is responsible for overseeing a team of Managed Services/3PV Sales Support & AP Billing Coordinators, ensuring the success of the Managed Services order fulfillment activities across the modular and storage WS business. The Supervisor will maintain excellent service productivity and efficiency standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WS Core Values.
WHAT YOU'LL BE DOING:
* The job provides a variety of customerservice support duties to customers and ensures that timely and accurate information is provided in a professional manner. Coordinates transactions adhering to support customer needs
* Assist with hiring, developing, motivating and retaining staff. Assist with training all new employees and implement relevant new policy and procedures.
* Drives key metrics to ensure deliveries and returns are supported in a safe and efficient manner that meets best in class customer support.
* Drive compliance around the transactional order process to ensure accuracy. Drives system compliance around the process which improves communication around delivery, installation and returns for the customer.
* Ensures Managed services/3PV Sales Support & AP Billing Coordinators are transacting in the most efficient manner in order to reduce cost while providing best in class customer & vendor support.
* Drives a high level of communication between the Transportation Coordinator, Customer Success Specialist and Branch to support on time and in full delivery.
* Provides a high level of value-added service to internal customers.
* Assist with reconciling vendor invoice disputes in a timely fashion.
EDUCATION AND QUALIFICATIONS:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience:
* High School Diploma or equivalent
* 2-3 years of supervisory experience.
* Bachelors degree preferred.
Required Skills and Abilities:
* Able to build and maintain strong collaborative relationship across all levels and departments.
* Experience implementing a centralized customer support function is a plus
* Proven leadership background in a customer call center environment, ability develop, mentor and empower the managed services team while creating a culture of accountability.
* Proficient with MS Office/Excel/Word/Outlook as well as Salesforce.com and SAP
* Capable of pulling and analyzing data to deliver insights on performance and strong ability to produce high-quality PowerPoint presentations for customer interactions and senior management.
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.
WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!
$33k-56k yearly est. 60d+ ago
Service Ambassador/Supervisor (Full-Time) - El Mercado, Disney's Coronado Springs Resort
Palmas Restaurant Group
Customer service supervisor job in Lake Buena Vista, FL
Join our Team!
Competitive rates, great benefits and exclusive Disney perks.
At Springs Foods Services, our mission is to provide an exceptional dining experience that celebrates the vibrant cultural blend of Spanish, Mexican, and Southwest American cuisines. As an Operating Participant at Disney's Coronado Springs Resort, we strive to create a culinary oasis where guests can immerse themselves in a world of flavors, artistry, and Disney's legendary hospitality. We are dedicated to creating memorable dining experiences that capture the spirit of Disney's Coronado Springs Resort, seamlessly blending culinary excellence with a commitment to cultural authenticity and exceptional guest service. As the Service Ambassador Supervisor, you will play a pivotal role in ensuring exceptional guest experiences and maintaining high service standards. It will be your responsibility to oversee and lead a team of cast members providing an immediate, courteous and friendly interaction(s) to every guest entering the outlet(s), using the SPOTLIGHT model as a foundation as part of our Excellence in Service philosophy. SPOTLIGHT is our guiding principle that outlines our service to our Guests, focused on Service excellence, Professionalism, Ownership, Teamwork, Learning, Innovation, Guest focus, Happiness, Trust.
$33k-56k yearly est. 25d ago
Customer Accounts Advisor
Aarons 4.2
Customer service supervisor job in Titusville, FL
The salary range for this role is $14.00 to $14.75 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customerservice experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
$14-14.8 hourly 1d ago
Bilingual Customer Service Rep - $19/hr.!
Foundever
Customer service supervisor job in Paisley, FL
Bilingual Spanish/ English CustomerService Representative Te gusta ayudar a los demás? Eres fluido en inglés y español? Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 1398 S Woodland Blvd, DeLand, FL 32720. Please note that candidates must reside within commuting distance to our office.
Job Overview
As a Bilingual Spanish/ English CustomerService Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.
Why You Should Join Us
Competitive Pay: Starting at $19/hour, with paid training at $15/hour.
Work Schedule: Minimum 40 hours per week, with weekend availability as needed.
Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
Growth Opportunities: Clear pathways for career advancement within the company.
What We're Looking For
Bilingual Proficiency: Must speak fluent English and Spanish
Location: Must reside in DeLand, FL, or within commuting distance
Age Requirement: Must be at least 18 years old
Education: High school diploma or GED equivalent is required
Experience: Preferred 6 months to 1 year of relevant work experience
Availability: Must have flexible availability during operating hours
CustomerService Skills: A professional attitude and strong aptitude for customerservice are essential
Key Skills
Tech-Savvy: Proficient in navigating system tools to search for information and answers
CustomerService Excellence: Demonstrated ability to deliver exceptional service consistently
Reliability: Dependable and responsible, with a strong commitment to your role
Critical Thinking: Capable of assessing situations and developing empathetic solutions
Service Orientation: A personal drive to serve others with compassion and professionalism
Organizational Skills: Strong organizational abilities to manage tasks effectively
Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever.
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Equal Opportunity Employment (EEO)
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
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How much does a customer service supervisor earn in Lake Mary, FL?
The average customer service supervisor in Lake Mary, FL earns between $27,000 and $56,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Lake Mary, FL