Customer Support Representative
Customer service supervisor job in Bloomington, MN
Staffing Proxy is partnering with Fasikl, an innovative Minnesota-based med-tech company, to hire a Customer Support Representative. This role supports patients and caregivers who rely on Fasikl's FDA-cleared AI therapeutic device.
You will help users successfully onboard, navigate the product, and resolve questions relating to device use, orders, and general support needs.
Position Overview:
The Customer Support Representative is responsible for delivering timely, accurate assistance to patients and caregivers. This includes answering calls and emails, supporting onboarding and setup, troubleshooting device or connectivity issues, and documenting interactions. This role requires strong communication skills, empathy, and technical competence to solve problems effectively.
This is an on-site position.
Key Responsibilities:
Serve as the primary point of contact for patients and caregivers.
Guide new users through onboarding, device setup, and usage questions.
Troubleshoot device and connectivity issues and assist with resolution steps.
Maintain accurate documentation of all interactions within support systems (e.g., Zendesk).
Assist with resupply coordination, order updates, warranty inquiries, and general support needs.
Identify patterns in patient feedback and escalate insights as appropriate.
What We're Looking For:
Compassionate communicator with strong verbal and written skills.
Technically competent and able to troubleshoot device and connectivity issues confidently.
Organized and detail-oriented with strong documentation habits.
Experience in customer service, patient support, medical device support, or call centers preferred.
Familiarity with tools like Zendesk, Salesforce, EMRs, or similar platforms is a plus.
Bachelor's degree preferred but not required.
Why This Role Matters
You will play a key role in supporting patients who depend on a first-of-its-kind AI therapeutic device. Your guidance helps ensure users feel confident, supported, and successful throughout their experience with the product.
Compensation & Benefits:
Pay range: $22-$25/hr
Medical, dental, and vision insurance
PTO / paid holidays
401(k)
Adult Residential Support Professional - Full Time 1st Shift
Customer service supervisor job in Hastings, MN
Lutheran Social S
vices of Wisconsin and Upper Michigan is seeking an Adult Residential Support Professionals to join our Exodus House Team!
Exodus House provides transitional residential services to adult males referred by the Department of Corrections. This is a 12 bed facility for young adult men with an average stay of 90-120 days. Lutheran Social Services (LSS) - Exodus House is located in Hudson, Wisconsin.
With support from our counselors and supervisor, our Adult Residential Support Professionals perform work involving the care, services, and treatment of clients seeking services in Addictions and Restorative Justice (ARJ) facilities (Substance Use Disorder and/or criminogenic risk/needs/responsivity factors).
This is a continuous posting in anticipation of future full-time (40 hours/week), benefit eligible opportunities on 1st shift.
Essential Duties and responsibilities:
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Supports, interacts with, and monitors residents within established policies and procedures, providing positive role modeling
Records observations relating to actions and behavior of residents and maintains records and reports as required
Performs general housekeeping and cleaning duties as needed
May organize and distribute clothing, bedding and other supplies
Provides medication monitoring or medication administration as outlined in specific program policies
Provides information concerning status of clients to external partners within established guidelines. Is mindful of confidentiality requirements specific to the program
Identifies emergencies or crisis situations and responds appropriately
Maintains awareness of clinical treatment plan and supports residents in achieving goals
Ability to work independently and problem solve efficiently
Attends staff meetings and participates in training activities as required
Maintains confidential client information and record
May assist with meal preparation and other life skills for residents
May assist with grocery shopping for the facility
May transport residents to meetings, services, appointments and other activities
May be responsible for collecting urine specimens for urinalysis and administering breathalyzer tests
May provide educational group activities for clients within program specified parameters.
May administer basic first aid as needed
Other duties as required
PERKS:
Public Service Loan Forgiveness (PSLF)
By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.
Medical/Dental/Vision Insurance
Flex Spending for Dependent & Health Care
Mileage reimbursement
Paid Time Off
10 Paid Holidays
Ability to Contribute to 403B
LSS makes annual raises a priority for employees
Employee Assistance Program
Service Awards and Recognition
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements
.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
A High School Diploma or GED Equivalency is required for the position. Related experience or credits toward a bachelor's degree from an accredited college in social work, human services, psychology or similar major may be required based on contract requirements. Previous work experience providing similar services is preferred.
Possess standard reading, writing, math skills, problem solving capability, and the ability to accept/follow through with direction and both recognize and adhere to professional boundaries. The ability to provide services and function as a team member with patience, self-control and flexibility is essential.
CERTIFICATES, LICENSES, REGISTRATIONS:
Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.
Completed training regarding DHS 83 (Fire Safety/First Aid and Procedures to Alleviate Choke, Standard Precautions, and Medication Administration) is preferred but may be obtained after hire (required after hire).
LANGUAGE SKILLS:
Ability to communicate both in verbal and written format, effectively and efficiently in job.
COMPUTER SKILLS/TECHNOLOGY:
Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, access and use the LSS HRIS system, utilize LSS EHR systems, and complete required on-line training.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to frequently do the following: stand, bend/stoop, crouch, kneel, use stairs, and walk.
The incumbent of this position works in a community based residential environment. The incumbent will also be exposed to outdoor conditions when monitoring outdoor activities with residents, assisting with shoveling snow in the winter on sidewalks to assure safety, and potentially assisting with yard care spring-fall.
The noise level in the work environment is usually moderate.
TRAVEL: Ability to travel on day trips as required up to 25-50%, depending on specific role.
LSS is an Equal Opportunity Employer (EOE).
Customs Specialist
Customer service supervisor job in Inver Grove Heights, MN
SNI Companies has partnered with a global transportation company on a search for their next Logistics team member!
Ocean Import and domestic department is a fast-paced group that needs a person who is accomplished in multi-tasking, in dependability, in efficiency and in flexibility.
SKILLS:
Detail-orientated and efficient in data entry
Accurate filing of documents
Update and manage spreadsheets
Knowledge and experience with Microsoft Office Suite
Ability to work with a team
Strong organizational skills are beneficial
Must be able to adjust priorities throughout the day
Communicate effectively with vendors, customers and co-workers via email, phone
Responsibilities:
Accurate data entry into AS400 system
Spreadsheet data entry in a timely and accurate manner
Tracking and tracing shipments
Processing customer and vendor invoices
Some accounting skills required to complete daily billing
Contribute to maintaining strong relationships with vendors and carriers
Maintain compliance standards at all times - internal policies, government regulations and customer requirements
Customer Support Coordinator
Customer service supervisor job in Plymouth, MN
Job Title: Customer Support Coordinator
Pay Rate: $28.00/hour
Schedule: Approximately 8am-5pm M-F
Purpose
The Customer Support Coordinator will be responsible for the day-to-day support of customers, including order management, problem resolution, and coordination with the regional Sustainability and field sales teams. He/she will maintain strong relationships with key inventory and materials management staff within our customer facilities to support the reprocessing program in new and existing accounts.
Key Responsibilities
Responsible for directly serving external and internal customers.
Own the customer support relationship by establishing and growing solid professional relationships with key inventory/materials management people at customer sites within the region to ensure smooth order flow and resolution of customer issues.
Answer incoming calls from customers to answer inquiries and questions, troubleshoot problems, and provide information.
Assist with system interface issues to expedite product procurement.
Work with a third-party to respond to service and pick up requests from customers.
Conduct business process training on clients order management processes for internal and external customers.
Support customer product return and complaint handling process, including credit requests.
Assist with order processing and order intelligence as necessary.
Required Education/Training and/or Experience
Minimum Education Required: High School Diploma or equivalent experience
Preferred Education: 4 Year Degree (Medical, Technical or Business Focus)
Minimum Experience Required:
Customer Support and or Complaint Mgmt. Experience Preferred
Skills Preferred:
Strong Microsoft Office Expertise
Organizational, verbal and written communication skills
Ability to problem solve and think analytically
Prior working experience working in real-time environment, managing achievement of competing priorities and deadlines in a medical device setting is preferred
A mindset for process improvement
Demonstrated leadership as well as proven ability to develop and maintain effective business partnerships
Advance problem solving
Ability to adapt to specialized software and customized programs to meet business needs
Create a trusting, collaborative, and ethical work environment
Maintain the highest standards of quality, compliance and accountability
Self-starter
Works with little to no supervision
Customer Service Account Representative
Customer service supervisor job in Burnsville, MN
Hercules OEM is a leading provider of hydraulic and sealing solutions for OEMs across multiple industries. We pride ourselves on delivering high-quality products, technical expertise, and exceptional customer service. Our team is committed to innovation, collaboration, and helping our customers succeed.
About the Role
As a Customer Service Account Representative at Hercules OEM, you'll be the trusted partner for our B2B clients delivering exceptional service, technical guidance, and reliable communication. You'll manage your assigned customer base and Book of Business, advocate for their needs, and work cross-functionally to ensure a seamless customer experience.
Key Responsibilities
Promote Hercules products and services to new and existing customers through product and service knowledge.
Serve as a key liaison for clients, providing technical assistance and basic application engineering support, partnering with internal experts when needed.
Take ownership of customer accounts and collaborate with Inside Sales, Regional Sales Managers, and Directors to meet client expectations.
Fulfill standard customer orders, qualify new customers, and maintain strong, long-term business relationships.
Prepare product quotes while adhering to internal processes and business policies.
Engage in team-based problem solving to resolve part issues, workflow challenges, and process improvements.
Develop an understanding of product margins, standard product lines, and operational processes for informed decision-making.
Coordinate cross-functionally with Operations, Sales, Accounting, and Quality to address billing, contract, or product issues quickly.
Communicate professionally with external B2B customers across diverse industries and regions.
Education, Skills, and Requirements
Associate degree or equivalent experience preferred (Bachelor's degree a plus).
1-2 years of customer service experience (internships or related roles count).
Proficiency in Microsoft Excel required.
Experience in a distribution or manufacturing environment is a plus, but not required.
Excellent written and oral communication skills.
Ability to learn quickly and thrive in a fast-paced environment.
Strong team player with a commitment to positive customer experiences
Growth Opportunity
This role offers a clear path for advancement within Hercules OEM. Successful team members often progress into roles such as Inside Sales, Account Management, or Regional Sales Support, gaining exposure to technical sales and leadership opportunities.
Why Join Hercules OEM?
Competitive salary and benefits package.
Collaborative, growth-oriented team environment.
Opportunity to make an impact in a dynamic industry.
Customer Service Representative
Customer service supervisor job in Richfield, MN
Russell Tobin's client is hiring a Customer Service Representative in Richfield, MN
Employment Type: Contract
Schedule: 9am - 7pm CST (varies)
Pay rate: $22-$24/hr
Responsibilities:
Serve as the primary point of contact for clients during the brokerage conversion
Respond to incoming customer inquiries with professionalism and clarity
Assist with account maintenance, online navigation, asset transfer questions, and documentation
Follow procedures accurately while managing high-volume inquiries
Provide a supportive, client-centered experience throughout each interaction
Requirements:
High school diploma or equivalent.
1+ year of relevant work experience, ideally in a contact center or customer-facing environment.
Highly reliable with consistent attendance and a strong commitment to delivering excellent customer service.
Strong communication, interpersonal, and telephone skills with the ability to handle client inquiries professionally.
Detail-oriented and able to follow established procedures independently, with solid technical/computer navigation skills (Microsoft Office proficiency required).
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Customer Service Manager
Customer service supervisor job in Saint Paul, MN
Job DescriptionAre you a passionate leader who loves turning great service into unforgettable experiences? Join Crystal D -
The Home of “The WOW Effect”
- as our next Customer Service Manager and help us turn emotions into memories every single day.
About the Role
The Customer Service Manager leads and develops our Customer Service team to uphold the Crystal D brand and provide world-class service. This role blends strategic leadership with hands-on management, ensuring our customers and employees experience excellence at every step.
You'll build a strong, high-performing team, implement service strategies that align with company goals, and foster a culture of empowerment, accountability, and continuous improvement.
*This role manages a team of 8 direct reports, including one team lead.
What You'll Do
Develop and communicate a clear vision for the Customer Service department.
Lead, coach, and inspire a team of Customer Service Specialists.
Establish and track performance metrics for service quality, order accuracy, and productivity.
Drive process improvements to enhance efficiency and customer satisfaction.
Collaborate across departments (Sales, Marketing, Production) to ensure seamless customer experiences.
Promote Crystal D's core values in every decision and interaction.
What We're Looking For
Associate degree or equivalent combination of education and experience.
3-5 years of customer service leadership or management experience.
Proven ability to lead, develop, and motivate teams.
Strong communication, organization, and problem-solving skills.
Proficient in Microsoft Office Suite and comfortable adopting new technologies.
A growth mindset and a passion for delivering outstanding service.
Our Core Values
Integrity - I do what I say I will do.
Quality - I have an unyielding persistence to improve.
Respect - I treat people the way I want to be treated.
Commitment - I am committed to the ongoing viability of the company.
Passion - I have the burning desire to achieve in all I do.
Why You'll Love Working Here
At Crystal D, you'll join a team of
Memory Makers
who are passionate about creating meaningful moments. We offer a collaborative, growth-oriented environment where excellence is recognized and celebrated.
If you're a proven leader ready to make an impact and deliver
The WOW Effect
every day - we'd love to meet you!
Compensation and Location
Salary: Starting at $75,000 annually, commensurate with experience
Location: 505 Atwater Circle, St. Paul, MN 55103
Powered by JazzHR
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Customer Service Supervisor
Customer service supervisor job in Woodbury, MN
Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members!
Company Overview:
Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business!
Position Overview:
At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you.
A Day in the Life:
You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!
Pet Host Lead Requirements:
Must be able to handle dogs of all sizes and cats
Must enjoy working with both people and pets
Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean
Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames
Must be able to follow directions and comply with processes and procedures
Must have a keen sense of observation when observing the pets
Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods
Must have computer knowledge/quick learner
Must have Leadership/Supervisor experience in a team oriented environment
Excellent customer service skills, professional
Organized, detail oriented
Daily Responsibilities:
Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
Answer all incoming calls, respond to voicemails and emails.
Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
Manage cash, check, and credit card transactions and reporting/reconciling
Gets to know clients and their pet's names on a regular basis
Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems.
Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs.
Obtain vaccination records from veterinary offices and input into the computer.
Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.
Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies
Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc.
Consult with other departments
Work with a team who all exemplify these qualities:
A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”.
Must be able to multitask and be very detail oriented. Must be able to start and stop work.
Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
Conflict Resolution - Ability to handle conflict with tact and diplomacy
Good team work and willingness to assist other departments as necessary
Cheerful, friendly, positive team-oriented attitude
Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
Reliable, punctual, and dependable
Ability to work a flexible schedule, including holidays and weekends
Ability to take direction well and apply it independently
Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
Physically able to handle dogs of all sizes and to lift up to 60 lbs.
Other duties as assigned.
Equal Employment Opportunity
NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor
protected by applicable federal, state or local laws.
Work schedule
Weekend availability
Monday to Friday
Holidays
Supplemental pay
Tips
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
401(k)
Life insurance
Disability insurance
Paid training
Employee discount
Client Service Team Lead, PC
Customer service supervisor job in Minneapolis, MN
We are looking to add a Team Lead role on the PC Client Service Team in Minneapolis, MN. This is a great opportunity for someone looking to develop and grow their career in a leadership pathway. Team Lead responsibilities can apply to an AVP, PC; Sr. Client Service Consultant, PC; or Client Service Consultant, PC.
Following are the primary Team Lead responsibilities:
Lead and motivate team by:
Ensuring right talent is in the right role for the success of the organization, which may include hiring and terminating employees.
Coaching and counseling team members on areas such as workflow, process and procedure, customer service and client consulting.
Preparing and conducting performance feedback that defines future goals and objectives and holds employees accountable.
Fostering a high-performance culture by supporting career development and advancement for team members.
Responsible for timesheet management, including responding to PTO/RTO requests and approving timesheets.
Participate in compensation decisions for team members, as applicable.
Facilitate regularly scheduled meetings to foster teamwork.
Attend team and enterprise meetings, as well as leadership training opportunities offered internally and externally.
Coordinate initial and ongoing training with Growth & Development and team members on established processes and procedures.
Provide back-up assistance for team members, as necessary.
Qualifications:
Education: High school diploma; college degree preferred.
Licensing: Active state specific Property Casualty Insurance agent's license required or the ability to acquire license within three months of hire.
Experience: Minimum 5+ years customer service, underwriting, or risk management experience in the insurance industry.
Technical Competencies: Invests in understanding and applying insurance principles to consult with clients and meet their strategic needs. Actively contributes to workflows, processes, and deliverables, using agency systems to provide a world-class client experience and ensure compliance. Able to understand clients, prioritize tasks, manage status, and deliver impactful solutions proactively.
Here's a little bit about us:
In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members.
Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:
Paid Parental Leave and supportive New Parent Benefits - We know being a working parent is hard, and we want to support our employees in this journey!
Company paid continuing Education & Tuition Reimbursement - We support those who want to develop and grow.
401k Profit Sharing - Each year, Holmes Murphy makes a lump sum contribution to every full-time employee's 401k. This means, even if you're not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
Generous time off practices in addition to paid holidays - Yes, we actually encourage employees to use their time off, and they do. After all, you can't be at your best for our clients if you're not at your best for yourself first.
Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you - Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
DE&I programs - Holmes Murphy is committed to celebrating every employee's unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
Consistent merit increase and promotion opportunities - Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important - not only with your financial wellbeing, but also your career wellbeing.
Discretionary bonus opportunity - Yes, there is an annual opportunity to make more money. Who doesn't love that?!
Holmes Murphy & Associates is an Equal Opportunity Employer.
Auto-ApplyAnalyst, Health and Benefits, Client Service Team
Customer service supervisor job in Minneapolis, MN
As a Health and Benefits Analyst you will contribute to a wide variety of projects involving the design, financing and ongoing management of the full spectrum of health and benefit programs. This is a foundational role that provides excellent opportunities to grow your health and benefits business acumen and client management skills by working on cutting edge projects alongside leaders in the industry.
Responsibilities:
Support the client service team by contributing to core health and benefits projects involving the design and management of group medical, dental, wellbeing, life, disability and absence management benefits for clients. Responsibilities include:
Building strong relationships with clients by effectively addressing questions and needs
Supporting preparation for client meetings (prepare agendas and materials, coordinate resources, etc.)
Supporting program vendor procurement and implementation
Providing benefit enrollment support, including preparing materials and presentations, verifying policy and plan information, and updating internal systems as necessary
Contributing to completion of reports and administrative actions for clients including Form 5500 filings, policy checking and delivery, monthly reporting of client and carrier information, summary plan descriptions and certificates
Supporting benchmarking and other research engagements; providing value added analyses and summaries
Analyzing and comparing vendor products, services and contracts
Building relationships internally and collaborate effectively on cross-functional teams
Ensuring all deliverables align with client objectives, leverage WTW standard tools and templates, and adhere to WTW professional excellence standards
Qualifications
Requirements
Bachelor's degree or up to 2 years' experience working in professional services
Well organized and detail oriented; ability to manage multiple projects with competing deadlines
Strong client service orientation and ability to respond to all communications effectively and in a timely manner
Strong written and verbal communication skills
Self-starter attitude and ability to work independently and as part of a team
Strong analytical, creative and integrative skills
Excellent Microsoft Office skills, particularly in Excel and PowerPoint
State Life and Health license required within 90 days of joining
Pursuit of professional certification (CEBS, GBA, SPHR, etc.), or health and welfare actuarial / underwriting training encouraged
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.
Compensation
The base salary compensation range being offered for this role is $60,000-$75,000 USD per year.
This role is also eligible for an annual short-term incentive bonus
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
EOE, including disability/vets
Auto-ApplyCustomer Service Supervisor
Customer service supervisor job in Hudson, WI
Your Job Phillips Medisize, a Molex Company is seeking a Customer Service Supervisor to support our MPS division at our Phoenix, AZ location. As the Customer Service Supervisor, you will lead and empower a team of Customer Service Representatives. This role is critical in driving market-leading customer satisfaction and delivering excellent service experience by streamlining scalable processes and tools. The successful candidate will champion a culture of continuous improvement aligned with MPS Division Strategic Priorities for CDMO, Platform, and Standard products, while fostering strong collaboration between customer-facing teams and site operations.
Our Team
You will be part of a dynamic team that embodies the Principle-Based Management (PBM) philosophy - focusing on humility, respect, and accountability. Our team values open communication, constructive challenge, and shared knowledge to drive superior outcomes and long-term value for customers and the company.
What You Will Do
Lead, mentor, and develop a high-performing team of Customer Service Representatives.
Set clear team goals aligned with the Customer Service Vision and MPS Strategic Priorities, emphasizing value creation.
Oversee and continuously improve processes related to product forecasting, production order sustainability, and order management to support scalability and efficiency.
Ensure accurate and timely order verification, entry, acknowledgement, and status updates.
Manage order modifications, including expediting, cancellations, and fee assessments, balancing operational priorities and customer expectations.
Drive digitization and standardization of customer service interactions by leveraging advanced tools and technology.
Engage proactively with internal and external stakeholders-including customers, site operations, finance, and sales-to gather insights, resolve issues, and promote best practices.
Serve as a strategic liaison between customers and manufacturing sites, ensuring clear communication and expectation alignment.
Strategically assign customer service resources to accounts and manufacturing capabilities based on comparative advantage to optimize efficiency.
Ensure compliance by maintaining accurate pricing, volumes, Incoterms, payment terms, shipping documentation, and coordinating credit hold activities.
Who You Are (Basic Qualifications)
3+ years of customer service experience
2+ years in a leadership role, preferably in manufacturing or production environments.
Experience with customer order management systems (SAP) and Microsoft Office Suite.
What Will Put You Ahead
Bachelor's degree in Business Administration, Supply Chain, or related field.
Experience with digitizing customer service interactions and standardizing processes.
This position does not qualify for VISA Sponsorship.
In order to comply with U.S. export control laws and regulations, this position requires applicants to either provide proof of U.S. citizenship or lawful permanent resident status or be eligible to receive an export authorization (a license) under the International Traffic in Arms Regulations and/or the Export Administration Regulations.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We Are
As a Molex company, Phillips-Medisize mobilizes and deploys specialized capabilities and services across highly regulated industries, including health care, regulated consumer, automotive and defense. We design, develop and create innovative and life-changing medical technologies for millions of people around the globe.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).
Supervisor Outpatient Behavioral Pro-Fee Services
Customer service supervisor job in Saint Paul, MN
As a Supervisor, you will lead the Mental Health Crisis Care team across Emergency Department settings and the EmPATH model of care (Emergency Psychiatric Assessment, Treatment, and Healing). This innovative approach provides rapid, patient-centered stabilization in a calm, therapeutic environment rather than a traditional ED. EmPATH units feature open spaces to reduce stress and encourage engagement, while multidisciplinary teams deliver timely assessment, medication management, and recovery planning. The model emphasizes voluntary participation, minimal restraints, and short stays-typically under 24 hours-resulting in improved outcomes and enhanced satisfaction for patients and staff.
This position combines strategic leadership with clinical expertise, ensuring operational excellence, staff development, and high-quality patient care.
Key Leadership Responsibilities
* Operational Oversight: Direct daily operations for Emergency Department and EmPATH locations, including staffing, scheduling, workflow efficiency, and quality assurance.
* Team Leadership: Hire, train, and mentor staff; conduct performance evaluations; foster engagement and professional growth.
* Program Development: Anticipate needs, implement creative solutions, and develop new initiatives to improve patient experience and outcomes.
* Compliance & Quality: Ensure adherence to regulatory standards and lead quality improvement projects.
* Strategic Collaboration: Partner with leadership to enhance clinical systems and drive evidence-based practice.
Clinical Responsibilities
* Provide direct patient care, including diagnostic evaluations, treatment planning, and psychotherapy.
* Collaborate with patients, families, and interdisciplinary teams to deliver individualized, culturally sensitive care.
* Maintain accurate documentation and communication with payers.
Qualifications
* Licensed mental health professional (LMHP) with psychotherapy scope.
* Proven leadership experience in behavioral health or crisis care settings.
* Strong skills in team management, communication, and problem-solving.
* Commitment to evidence-based care and continuous improvement.
Minimum Qualifications to Fulfill Job Responsibilities:
Required
Education
* Master's Degree in Psychology, Social Work, Nursing or closely related field
Experience
* 2 years post licensure experience in mental health and/or chemical dependency treatment experience
One of the following License/Certification/Registration
* LICSW
* Licensed Psychologist (LP),
* Licensed Marriage or Family Therapist (LMFT),
* or LPCC (Licensed Professional Clinical Counselor (LPCC)
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: *****************************************************
Compensation Disclaimer
The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within thisrange may depend on several factors, such as FTE, skills, knowledge, relevant education, experience,and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If yourrole is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Auto-ApplyCustomer Service Manager
Customer service supervisor job in Minnetrista, MN
We have a full time and part time position open that would include mornings and some weekends. You will be responsible for ensuring excellent service delivery and smooth customer interactions. The ideal candidate will have exceptional communication skills, a customer-first mindset, and a passion for problem solving.
Key Responsibilities
Handle customer complaints and escalations in a professional and effective manner
Coordinate and manage day-to-day customer service operations, ensuring timely and efficient service delivery
Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service
Process order, returns, and exchanges according to company policies
Maintain and update customer information in the company's database
Assist with training and development of cashiers, customer service managers, and courtesy clerks
Participate in regular meetings to share feedback, suggest improvements, and collaborate on initiatives to enhance the customer experience.
Coordinate effective and efficient customer service management meetings monthly
Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management
Ensure compliance with all relevant policies, procedures, and legal requirements
Requirements Education & Experience
High School Diploma or Equivalent
Proven experience in a customer service or coordination role, preferably within a fast paced environment
Skills & Competencies
Must be able to speak, read and write the English language
Strong problem solving abilities with a customer focused approach
Strong organizational and multi tasking skills
Ability to work effectively independently and as part of a team
Desirable Qualifications
Comfortable using Google Suite
Working Conditions and Physical Demands
Constant standing, use of hands, reaching, and communicating
Frequent walking
Occasionally need to stoop, kneel or crouch
Occasional heavy liftings up to 25 pounds
Fast paced, multi faceted environment
Overtime may be required during peak times
Availability
Must be available to work early morning shifts. Start time will range from 5:30am -8am depending on the day.
Must be available to work some weekends and holidays.
Benefits Summary for Full Time
Medical, Dental, Vision
401k
Employer Paid Life Insurance
Long Term & Short Term Disability
Hospital, Critical Illness, Accident
Paid Vacation and Paid Holidays
Sick & Safe Time
Shift differentials for working Sundays & Holidays
10% discount at any Mackenthun's locations
Referral bonuses
Dietitian services
Benefits Summary for Part Time
Earned Safe & Sick Time
Shift differentials for working Sundays & Holidays
10% discount at any Mackenthun's locations
Referral bonuses
Dietitian services
Salary Description $17 - $20/hour
Comp Services Supervisor
Customer service supervisor job in Minneapolis, MN
At HRI Hospitality, we offer a unique perspective on hotel ownership and management.
We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.
We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!
Pay Range:
$50,000.00-$80,000.00
Supervise, guide and direct Comp Services Associates. Provide accurate feedback on performance to the AGM/GM.
Assist comp service servers during prep, service and clean up during all meal periods.
Ensure that department goals are communicated, understood and met by all associates.
Ensure that Comp Service Associates are trained on technical and service aspects of the job. (e.g., food or room preparation, customer service).
Provide constructive feedback to associates to help them to perform their jobs better.
Supervise daily breakfast operations, establishing and maintaining dining room policies and procedures.
Oversee Staff events as directed the AGM/GM.
Monitor and inspect food and beverage deliveries. Sign off on deliveries for accuracy and bring to AGM/GM's attention when not correct.
Inspect food and beverage outlets for proper storage, sanitation, security, neatness and rotation of inventory.
Work with management to ensure that associates have the necessary resources to effectively perform their jobs. (e.g., supplies, equipment)
Responsible for Guest Satisfaction in terms of food and beverage, hospitality and service standards.
Responsible for engaging the guests at every table with friendly dialogue.
Provide a safe working environment by ensuring compliance with safety programs and Health Department requirements.
Establish and maintain an effective communication and information system through logs, emails, daily and weekly meetings, and open communication with all departments.
Act as a “bridge” between management and Breakfast/Comp F&B Associates to facilitate department operation.
Collaborate with management to recognize and celebrate Breakfast/Comp F&B Associates performance contributions. (e.g. department recognition programs)
Collaborate with management to develop and carry-out ideas and procedures to continuously improve the department's performance.
Support the environmental commitments by having the knowledge, skills, and values to be a leader in the global goal of “greening” the hospitality industry.
MINIMUM REQUIREMENTS
High School graduate or equivalent
Must have previous Food and Beverage supervisory experience in a similar environment.
Must be able to work flexible shifts and schedules, including weekends and some holidays.
Must work well with or without direct supervision.
Must be neat and well groomed at all times.
Needs to be flexible, self-motivated, and positive and have a professional attitude towards guests, co-workers and management.
Associates must fulfill their performance standards for this position and comply with the policies, rules and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to associates. The is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the hotel. Associates are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other hotel/company officials.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
Auto-ApplyLicensed Insurance Customer Service
Customer service supervisor job in Champlin, MN
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of part-time Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:
1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Champlin, MN. This is an in-office position.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
Write new applications through normal daily routine (no marketing required)
As an Agent Team Member, you will receive...
Minimum hourly wage $18/hr with no maximum limit
Flexible schedule working three days/week (up to four days/week for the right person)
Bonus and commissions on new business
Paid Time Off (two weeks vacation immediately available)
SIMPLE Retirement Plan with employer match 3% of your pay
Employer-paid licensing (if not already licensed)
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (must be able to obtain)
Must be a great conversationalist and highly value client relationships
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
Supervisor, Data and Analytics - Financial Services
Customer service supervisor job in Minneapolis, MN
As a Supervisor of Data and Analytics with the Operations Continuous Improvement team, you will be responsible for leading a team of analysts that support stakeholders in the Life, Health, and Investment divisions of our Financial Services Organization. This team is charged with creating and delivering data and actionable insights that influence business decisions in the areas of strategy, forecasting, market analysis, business planning, process management, KPI development, new and existing initiatives for analysis and optimization.
This position leads a highly collaborative team of business intelligence analysts and report developers. Support delivery of reporting solutions for process owners. Support delivery of analytical solutions that provide data\-driven insight into business performance, issues, and initiatives. Collaborate with line of business operating areas, OE, and related metrics & insights teams to assess and prioritize business intelligence and reporting needs. Develop and implement business plans, policies, and procedures related to providing business intelligence solutions. Manage implementation and administration of business intelligence reporting tools. Evaluate results within business unit to determine if objectives are being met. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Responsibilities:
Works with business intelligence and research analysts to develop solutions for process owners.
Collaborates with business areas to asses and prioritize needs.
Evaluates results to determine if objectives are met.
Manages the implementation and maintenance of disaster recovery plans and activities in assigned areas. Maintains current contact information for all employees in applicable areas and communicates with non\-recovery employees during a disaster.
Fosters the highest level of commitment among our people through transparent communication about business challenges, successes and results.
Creates an environment which encourages people to think, behave, take action and control work and make decisions autonomously to attain clear goals.
Takes personal responsibility for making tough decisions, meeting commitments and ensuring expected results are achieved.
Qualifications:
Preferred Qualifications:
Partner with key stakeholders from business units to gather, analyze, and determine data and information requirements in support of the data & analytics roadmap, and determine the feasibility of those requirements from a technical perspective.
Manage the design and development of dashboards that monitor key performance indicators and drive business decisions.
Guide discussions on operational analysis and gap reporting to identify defects, opportunities, and efficiencies across teams.
Set expectations and SLAs on data availability and own communication around SLA performance.
Provide leadership, training, and mentoring opportunities to staff on the effective execution of the approved requirements to launch process for analytical solutions.
Required Qualifications:
Bachelor's degree and at least 6 years of research or data analytics experience OR,
Master's degree and at least 4 years of research or data analytics experience OR,
At least 8 years of research or data analytics experience,
1 year of lead experience.
Physical Requirements:
Normal office environment.
Work may extend beyond normal business hours as business needs dictate.
This position has direct reports.
Yes
Describe how this position fits in your organization.
As a Supervisor of Data and Analytics with the Operations Continuous Improvement team, you will be responsible for leading a team of analysts that support stakeholders in the Life, Health, and Investment divisions of our Financial Services Organization. This team is charged with creating and delivering data and actionable insights that influence business decisions in the areas of strategy, forecasting, market analysis, business planning, process management, KPI development, new and existing initiatives for analysis and optimization.
Requirements What are the 3\-4 non\-negotiable requirements of this position?
\- Leadership experience \- role has direct reports \- Data Analytics background required; experience at least some tools similar to those we use is strongly preferred (SQL, Tableau, Python, Hadoop, Statistics, etc.) \- The scope of this role is large, as it will support our entire Financial Services side of the business, so needing someone that is able to handle that and that is comfortable meeting with Senior Leaders on a frequent basis
What are the nice\-to\-have skills?
\- Insurance\/Financial Services industry experience would be a plus, but is not required \- Larger company experience, due to scope of role
What is exciting about this opportunity? Please include team and company culture.
This is a newly created position, supporting our Data Analytics OCI team. OCI = Operations Continuous Improvement; this is a centralized team of BI\/Data Analyst that is highly visible. Doing well in this role could lead to Management opportunities in the future. Diverse team with Analysts ranging from fresh out of college to 20+ years of experience.
Is relocation available?
Yes, nationwide
Is there additional variable compensation?
Yes \- 8% annual bonus
There is a possibility for sponsorship.
No
Is this a new position, or a backfill?
New Position
There is equity in this position.
No
Work hours are flexible.
No
This position has direct reports.
Yes
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Emergency Services Supervisor
Customer service supervisor job in Minneapolis, MN
Job DescriptionOur Mission: Cornerstone disrupts violence through advocacy, support, and prevention. We partner with individuals, families, and organizations to build communities free from harm. Our Core Values: *Survivor- Centered *Social Justice *Well-Being *Collaboration *Integrity
Summary of Cornerstone:
Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington, Brooklyn Center and Minneapolis. Learn more at www.cornerstonemn.org
Diversity and Inclusion:
We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. BIPOC and LGBTQ+ community are strongly encouraged to apply.
Pay Range: $52,000-$56,000
Unionized Position: No
Job Summary:
This position is responsible for all duties related to the programmatic aspects and supervision of the Emergency Services department. The Emergency Services Supervisor works to develop an advocate team that ensures delivery of trauma informed, survivor-centered, and culturally responsive services in a safe, clean, welcoming, and inclusive environment. This position maintains a high-level of accountability and decision making in providing quality programming, strategic planning, and employee management. The Emergency Services Supervisor directly oversees weekend and overnight advocate positions and others as assigned. The Emergency Services Supervisor works with the team to meet the dynamic changing needs of victims/survivors of domestic and sexual violence and human trafficking/sexual exploitation as they progress toward economic and housing stability. This position will be responsible for maintaining strong relationships with communities, service providers, and systems partners.
Services are provided in the office and/or in the community. The work schedule will be Sunday through Thursday, hours vary and will include evenings, weekends, holidays, and occasional overnights, as needed. This position is also included in the on-call rotation.
Experience/Qualifications:
Minimum of 2-3 years of supervisory experience providing direct services, preferably assisting unhoused individuals navigate the complexities of the social service system to address housing, financial, and other critical needs. Knowledge and experience in working with diverse, marginalized, and underrepresented communities, and anti-oppression work. A bachelors degree in social work or related field or experience in the social service field are a plus.
Experience providing direct services and advocacy to individuals and families experiencing domestic violence, sexual violence, and/or human trafficking using a survivor-centered and trauma-informed approach.
Strong knowledge and understanding of the interconnection between poverty, homelessness, and domestic violence.
Effective communication skills. Fluency in another language is a plus.
Ability to welcome and engage a diverse group of stakeholders with a demonstrated commitment to diversity, equity, and inclusion.
Understand and work from the agency's set of values and philosophical approaches; including harms-reduction/housing first, trauma-informed care, violence as a learned behavior, client-centered and led work, etc. Ability to set and uphold professional boundaries.
Valid driver's license, insurance, and reliable vehicle are required for this role.
Duties and essential functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential responsibilities include but are not limited to the following:
Oversight Leadership, Supervision, and Programming (50%)
Supervises, develops, and evaluates the weekend and overnight advocates (8) in alignment with Cornerstone's (CAS) mission, philosophy, and values.
Initiates and monitors the creation and maintenance of resources, referrals and training manuals to keep ES advocates current with all information/tools needed to perform their jobs effectively.
Build and maintain strong working relationships with all ES team members to foster and promote a cooperative and harmonious working climate.
Provides professional supervision, performance management, coaching, role modeling, and accountability of full-time and part-time ES advocates and others as assigned.
ES Direct Services Staff Support (25%)
In collaboration with Senior Director of Housing and Support Services and Emergency Services Manager, oversees hiring, orienting, and training new ES staff/volunteers/interns. This includes development, maintenance, and evaluation of new staff/volunteer training, checklists, manuals, and materials to ensure they are providing trauma-informed, survivor-centered, and culturally responsive services.
Creates and delivers ongoing team opportunities for meetings, training, and feedback sessions with an emphasis on programming, services, and strengthening diversity, equity, and inclusion initiatives.
Utilizes participants' feedback to guide programming changes to meet their current needs and strengthen services.
Ensures a safe, accessible, welcoming, clean, and environment for all
Participates in internal committees and represents CAS on external committees based on interest/assignment and approval by supervisor.
Keeps Emergency Services Manager updated of one's own professional growth, accomplishments, strengths, and staff feedback, performance, and program needs.
Maintains communication processes with Senior Director to ensure clarity about programming and staffing responsibilities, successes, challenges, and concerns. Attends and contributes to Program Leadership Team meetings, assignments, and trainings. Works pro-actively, and positively, with all other Program Leadership Team members -helping to create an environment of mutual respect and maintenance of a high performing team.
Administrative Responsibilities (15%)
Responds in a timely manner to requests from Senior Director, Program Managers, Finance, Development and Human Resource teams to support the grant writing process, funder requests, employee management, and budget expense control.
Maintains accurate employee records including scheduling, timesheet review and signatures, supervision/coaching sessions, schedules, and other related personnel paperwork.
Reviews and monitors Advocates Apricot quarterly reports and other tracking methods. Works with advocates to ensure data entry is completed and errors are corrected promptly and accurately. Provides/monitors on-going database training, as necessary.
Oversees and prepares internal and external statistical reports not available in Apricot.
Prepares and submits to Senior Director of Housing and Support Services coded credit card charges and other invoices within timelines set by Finance and Administration.
Work closely with Cornerstone advocates to ensure a streamlined process of internal referrals for participants accessing other program services.
Conduct regular file audits and quality checks to ensure compliance with program guidelines.
Step in to provide direct services or crisis support when needed.
Maintain awareness of local housing trends, funding opportunities, and best practices.
Any other duties assigned by manager that support overall program services and services to survivors/victims.
Leadership Expectations
Maintains positive and enthusiastic attitude with personal accountability.
Provides direct and honest communication with all employees inclusive of modelling and coaching in peer-to-peer feedback/courageous conversations aligned with the agency's recommended practices.
Keeps Senior Director of Housing and Support Services apprised of your own professional growth, accomplishments, strengths, staff feedback, performance, and program needs.
Ensures the development and maintenance of program policies and procedures manual along with new employee training materials and checklists.
Maintains communication processes with managers to ensure clarity about programming and staffing responsibilities, successes, challenges, and concerns.
Attends and contributes to Program Leadership Team meetings, assignments, and training, helping to create an environment of mutual respect and maintenance of a high performing team.
Remains well informed of employee handbook changes, policies, and practices.
Assist with strategic planning, program development, and cross-team collaboration.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities and those who may be Deaf/Hard of Hearing, to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to use manual dexterity for use of objects, tools, or controls as well as visual acuity. The employee is required to stand, walk, sit; climb or balance; and stoop, kneel, or crouch. The employee must lift and/or move up to twenty pounds. No employee should attempt to lift more than what is comfortable for them.
Visit our career page at: https://cornerstonemn.org/about/employment/
Our Benefits Package Includes:
Health Care: Comprehensive coverage options.
Paid Time Off: 160 hours annually, plus 13 paid holidays including your birthday in your first year.
(Based on FT/40 hours per week.)
Retirement Savings: Up to a 4% employer match after one year of service.
Vision Coverage: Free for employees.
Virtual Mental Health Services: Free for employees and their immediate families.
Virtual Medical Care: Free for employees and their immediate families when enrolled in any of our medical plans.
Life Insurance: Basic coverage provided at no cost to employees.
Long-Term Disability: Free coverage for employees.
Paid Parental Leave: Available after one year of service
EEO Statement:
Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, veteran, disability, age, marital or, familial, and/or with regard to public assistance or any other characteristic. We are an Equal Opportunity and Affirmative Action Employer.
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Valet Services Supervisor
Customer service supervisor job in Prior Lake, MN
Are you looking to elevate your leadership skills? Come join our premier casino resort and entertainment destination as a Transportation Service Supervisor ensuring all guests have a memorable experience. Enjoy weekly pay, on-site clinics, and health benefits.
Job Overview: Ensures excellent guest service by supervising the valet (external guests) and shuttle bus/shuttle van (internal and external guests for the enterprise and Community business properties) operations. Ensures effective guest service, handles/resolves guest issues and concerns, and is responsible for the protection of up to 1,000 guest vehicles. Drives shuttle buses and shuttle vans; and parks cars as needed.
Empower Your Future: The Work You'll Lead:
Supervises shuttle services, ensuring shuttles are operated in an organized, efficient and safe manner to expedite transportation of internal and external guests throughout the enterprise and Community properties. Assigns shift routes accordingly.
Supervises valet staff, monitors driving habits, and ensures that performance requirements are satisfied. Handles and resolves guest issues and concerns and may provide complimentaries. Monitors for unsafe conditions and reports findings to appropriate personnel. Schedules team members based on forecasted business needs.
Trains and develops team members. Recommends and participates in team member reviews and recommends disciplinary actions. Completes team member scorecards.
Conducts routine inspections of shuttle buses and shuttle vans. Assists shuttle drivers with washing buses and vans. Monitor shuttle buses and vans for problems and facilitate regular biodiesel runs.
Assist with traffic control as needed. Maintains traffic flow and organization in valet staging and parking areas.
Assists Transportation Services Assistant Manager in training drivers.
Completes daily shift reports, attendance, performance reports, accident, damage, and injury reports.
Occasional tasks.
Required Experience:
Any combination of valet operation experience, shuttle bus service (to include 13-21 passenger buses or school bus driving experience) and/or supervisory experience to equal two years.
Valid Class B (CDL) driver's license and good driving record required (Or obtain within 6 months of hire).
Basic mechanical aptitude.
Must have excellent guest service skills.
Basic word processing and spreadsheet computer software skills.
Must be able to read, write, and speak English clearly.
Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.
Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.
Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.
Be the Experience. Be Bold. Be Mystic.
Adult Residential Support Professional - Part-Time 2nd Shift
Customer service supervisor job in Stillwater, MN
Adult Residential Support Professional (Part-Time)
📍 Hudson, WI | Exodus House | Lutheran Social Services of WI & Upper MI
Make a difference in the lives of young men transitioning back into the community. Lutheran Social Services (LSS) is seeking dedicated Adult Residential Support Professionals to join our Exodus House Team. Exodus House is a 12‑bed transitional residential facility serving adult males referred by the Department of Corrections, with an average stay of 90-120 days.
This is a part-time role (24 hours/week), scheduled Tuesday-Thursday, 4 PM-10 PM, with opportunities to pick up additional shifts.
What You'll Do
Provide positive role modeling and daily support to residents
Monitor and document resident behavior and progress
Assist with life skills, meal preparation, and facility upkeep
Support residents in achieving treatment goals
Administer medications, breathalyzer tests, and urinalysis as needed
Respond to emergencies and crisis situations appropriately
Transport residents to appointments and activities
Participate in staff meetings and ongoing training
What We Offer
💲 Mileage reimbursement
🌱 Paid Time Off & annual raises
🏆 Service awards & recognition
💼 403B contribution option
🧘 Calm Wellness App - Premium Access
💳 Early earned wage access with UKG Wallet
🤝 Employee Assistance Program
What We're Looking For
High School Diploma or GED required; coursework or experience in social work, psychology, or human services preferred
Previous experience in residential care or similar services is a plus
Strong communication, problem-solving, and teamwork skills
Valid driver's license preferred
Ability to work independently with patience, flexibility, and professionalism
Willingness to complete DHS 83 training after hire (required)
Physical & Work Environment
Active role requiring standing, walking, bending, and occasional outdoor tasks (snow shoveling, yard care)
Community-based residential setting with moderate noise level
Day travel may be required up to 25-50%
Join Us
At LSS, you'll be part of a mission-driven team committed to restorative justice and addiction recovery services. Your work will directly impact lives and help residents build a path toward independence.
Apply today and be the positive change at Exodus House.
LSS is an Equal Opportunity Employer (EOE).
Provider Support Representative
Customer service supervisor job in Bloomington, MN
Staffing Proxy is partnering with Fasikl, an innovative Minnesota-based med-tech company, to hire a Provider Support Representative. This position supports physicians, nurses, and other clinical professionals who rely on Fasikl's FDA-cleared AI therapeutic device. In addition to on-site responsibilities, this role may include occasional local provider visits with team members and out-of-state travel as needed.
Position Overview:
The Provider Support Representative serves as the primary point of contact for clinical partners, ensuring they have the information and guidance needed to successfully adopt and use the device. Responsibilities include explaining product features, addressing documentation and coverage requirements, coordinating meetings or demos, and documenting provider interactions thoroughly. The role requires a polished, professional presence and the ability to communicate effectively with physicians and healthcare staff.
This is an on-site position, and occasional travel may be needed.
Key Responsibilities:
Support physicians, nurses, and clinical staff with product-related questions.
Explain product features, documentation requirements, and relevant coverage considerations.
Respond promptly to clinical inquiries via phone, email, and scheduled meetings.
Participate in local provider visits and occasional out-of-state travel with team members.
Assist with product demos or education sessions as needed.
Maintain accurate records of provider interactions and follow-up items.
Relay provider feedback to internal teams to support continuous improvement.
What We're Looking For:
Strong written and verbal communication skills with a professional, provider-facing presence.
Exceptional attention to detail and strong organizational skills.
Ability to explain technical or process-oriented information clearly.
Experience in healthcare, medical devices, customer support, or a related field preferred.
Comfortable managing multiple priorities and working cross-functionally.
Bachelor's degree preferred.
Why This Role Matters:
Your work directly supports clinicians integrating a first-in-class AI therapeutic into patient care. By ensuring providers receive accurate, timely guidance, you help advance adoption and deliver a strong overall experience for patients and healthcare teams.
Compensation & Benefits:
Medical, dental, and vision insurance
PTO / paid holidays
401(k)