Customer service supervisor jobs in Lakewood, OH - 1,593 jobs

At Arco Home Services, we take pride in delivering top-tier residential plumbing, heating, cooling, and electrical services. With decades of experience and a commitment to exceptional customer care, we've built a reputation as a trusted name in home services. Our team is dedicated to quality craftsmanship, integrity, and continuous growth-both for our employees and the communities we serve. We are growing fast-and we're looking for a Residential HVAC Manager who is passionate about leadership, performance, and customer satisfaction. If you're experienced and ready to make a measurable impact, this is your opportunity. Pay: $70,000 - $150,000 Earning Potential (Salary + Monthly Bonuses, based on performance) What We Offer Competitive Compensation - Your expertise and performance deserve rewarding pay. A Strong, Supportive Team - Work in an environment that values your skills and fosters growth. Job Stability & Growth - Join a well-established company with long-term career opportunities. Commitment to Innovation - Work with a leadership team that embraces new ideas and continuous improvement. Comprehensive Benefits - We take care of our employees, offering industry-leading benefits and perks. Key Responsibilities: Leadership & Culture Lead, manage, and mentor a team of HVAC technicians Foster a culture of quality, accountability, and continuous improvement Revenue Growth & Strategy Drive division performance through goal-setting, reporting, and team development Collaborate with sales and marketing teams to increase service opportunities and customer retention Operational Excellence Partner with operations, dispatch, and customer service teams to streamline processes Improve efficiency through scheduling, workflow improvements, and technician performance tracking Technical Oversight Serve as the go-to expert on residential HVAC service and maintenance Stay current with industry standards, regulations, and emerging technologies Customer Satisfaction Ensure top-tier service quality and responsiveness Handle escalated customer concerns with professionalism and care Qualifications Minimum of 3-4 years of management experience in residential HVAC Proven HVAC installation experience in residential applications Ability to inspire and drive personal and professional growth among team members Dedication to providing homeowners with unmatched satisfaction Strong leadership skills and a history of achieving business goals Detail-oriented and skilled at multitasking Effective presentation skills and comfort speaking to groups Confident and decisive communication in a fast-paced, goal-driven environment Proficiency in computer use and Microsoft Office applications (Excel, Word, PowerPoint) Benefits & Perks: Medical, Dental, and Vision Insurance 401(K) Plan with company matching Paid Time Off & Holiday Plan Company-provided life & disability insurance Relocation assistance available for the right candidate Join Our Team! At Arco Home Services, we don't just offer jobs-we build careers. If you're ready to make an impact, lead a talented team, and grow with a company that values your expertise, we want to hear from you!

The position of Account representative/Shipping and receiving Clerkwill have primary responsibility to work directly with customers and carriers on daily order requirements. Responsibilities also include monitoring product and communication flow between warehouse and office, which includes maintaining 100% inventory, resolving problems, monitoring the quality of our service while adhering to all policies and procedures. Principal Duties and Responsibilities: Review daily inbound and outbound requirements. *Some office experience required Process inbound and outbound orders in systems. Maintain and monitor Customer Order Screens and White Board. Track orders [ with Warehouse Supervisor ] in and out of warehouse. Track needs for daily orders with customer. Make BOLs for shipments. Monitor any issues with inventory locations and correct immediately. Transmit BOLs and COAs to customers as required. Adhere to enforce policies and procedures. Monitor product flow with Warehouse Supervisor. Resolve problems. Monitor quality of our services. Develop excellent, professional communication skills.* Admins are encouraged to learn and master Spanish and English.* Customer Information Systems as required* Abecas/Insight - Grand Warehouse Management System* Bar Coding Scanning where required* Maintain all data in Abecas and Customer Information Systems [ SAP, JDE, Other ] · ALL OTHER DUTIES AND PROJECTS AS ASSIGNED. Qualifications and Key Skills: · Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Education/Experience: High school diploma or general education degree (GED); or equivalent combination of education and experience. · Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. · Math Ability: Ability to work with simple mathematical concepts such as addition, subtraction, multiplications, and divisions. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. · Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of operational instructions. · Computer Skills: To perform this job successfully, an individual should have a knowledge of Grand Worldwide Logistics Corporation Warehouse Management Systems and, where required, customer and carrier information systems. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles; outdoor weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk; use hands; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision.

Position Overview: Deliver a best-in-class, customer-centric experience through accurate and efficient handling of claims and returns. The Claims & Returns Specialist is responsible for investigating product-related issues, processing RMAs, coordinating replacements or credits, and ensuring timely, professional communication between customers, Sales, Quality, and Production. Essential Job Functions: Deliver a best-in-class, customer-centric experience with every customer interaction across every channel (calls, emails, chat, text). Communicate clearly and professionally in both verbal and written formats. Demonstrate a positive, empathetic, and professional demeanor toward all customers and colleagues. Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible. Accurately process RMA requests, credits, replacements, and adjustments in ERP and CRM systems according to company policy. Validate claim details, including original order, shipment, and inspection records, to ensure complete and accurate resolution. Follow all established workflows and work instructions to ensure consistency and compliance. Meet or exceed Customer Experience performance metrics, including SLA compliance, response time, quality, and order accuracy. Collaborate with Quality, Production, and Shipping to verify root cause and coordinate appropriate corrective action (e.g., repair, remake, or credit). Maintain accurate documentation, including case notes, RMA logs, return authorizations, photos, and investigation summaries. Communicate clearly and professionally with internal teams to ensure customer needs are met in full and on time. Escalate complex or unresolved cases promptly to the Lead or Manager, Customer Experience, for support. Identify recurring issues or trends and escalate to Quality or the Manager, Customer Experience, for analysis. Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers. Understand and effectively use applicable technology as required by the business, including ERP, Salesforce and Microsoft Outlook. Non-Essential Job Functions: Other duties as assigned Training: On the job Qualifications: Education & Certifications: High school diploma or Equivalent through Associate's Degree or higher preferred, but not required Experience: 1-3+ year(s) customer service experience preferred, Intermediate or higher skill level in Microsoft Outlook, Excel, and Word, Experience in business software - ERP, order entry software, CRM preferably Salesforce Key Competencies: Performs well under pressure, Technophile, Team-Oriented, Listening, Problem-Solving, Time Management, Flexible, Highly Organized, Detail-Oriented, Reliable, Highly Engaged, Professional Communication (written & verbal), Coachable, Empathetic Physical Requirements: Long periods of sitting or standing at an individual workstation, heavy computer work. Working Conditions: Daily work in a temperature-controlled office environment, heavy computer work, must be able to stand/sit for the duration of the workday EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.

Day-to-day: Insight Global is seeking a Customer Care Associate for one of our clients who is a growing leader in education, operating schools and educational programs around the world that span the life cycle of a student from early learning to higher education. This role will be hybrid remote in Parma, OH - working 1 day onsite 4 days remote with a potential to go to 2-3 days onsite. This is a 3-month contract with potential extensions based on performance. In this role you will be responsible for the initial contact with customers to understand and document reported issues. You will accurately document users' information, triage steps and resolutions/escalation notes. Most of the calls will be between 3-5 minutes long where your main goal is to get all of the caller's information accurately and let them know what triage steps are next. You will be expected to handle about 80+ calls per day during our client's busy season. We are expecting these people to have a high level of emotional intelligence and be able to remain calm when times are tough and stressful. We need people with a calm demeanor and the ability to resolve solutions quickly and effectively. Desired Skills and Experience: 2+ years of experience in customer service/call center environments Comfortable taking live phone calls (inbound and outbound) High emotional intelligence Strong verbal and written communication Pluses: Experience working with a ticketing system (ideally Zendesk) Bilingual - Spanish speaking Title: Customer Care Associate Location: Parma, OH 44134 - 1 days onsite Thursday onsite right now potentially moving to 2-3 days onsite Duration: 3-month contract with extension (based on performance) Shifts: First shift opening: 7-3:30pm EST - 1 opening Second shift opening: 11:30am-8pm - 1 opening - in office day can be a half (11:30-5) Pay: $18-20/hr

Psychosocial Therapies - TBS Specialist Psycho Social Therapies is a leading mental health agency specializing in long-term care, servicing the geriatric population residing in nursing homes and assisted living facilities throughout the state of Ohio. Our experienced and dedicated team assist the residents transition into a long-term care facility and continue to work with them on any challenges they may be facing, such as anxiety, depression, and other mental health issues. The Therapeutic Behavioral Services Specialist will work primarily out of one facility in conjunction with a Therapist or a Psych Practitioner to address the individualized mental health needs of clients. Responsibilities may include: Provide Therapeutic Behavioral Services to clients by consulting with a licensed clinician to assist with the individual's needs. Provide service planning for individualized supports or care coordinator of healthcare, behavioral health, non-healthcare services and development of a treatment plan. Provide linkage, interventions, treatment options, restoration of daily life skills and crisis prevention services. Provide services to individual clients or groups of clients. Promote a positive and cooperative relationship with all outside contacts. Clinical, Communications and Documentation skills. Requirements for this position include: Must be at least 18 years of age. High school diploma plus three or more years of relevant field experience or Bachelor's or Master's level degree in a related field. Related experience or training with mental or behavioral health conditions. Valid driver's license, car insurance and reliable transportation. Willingness to travel throughout assigned service area. Psycho Social Therapies can offer you: Comprehensive training. Benefit package for full-time employees. Paid-time off. Holiday pay. Flexible scheduling. Employee referral bonus program. Upbeat and non-drama environment Career growth

Primary Office Location:55 Public Square Suit 105. Cleveland, Ohio. 44113.Join our team. Make a difference - for us and for your future. Relationship Advisor 3 - Retirement Services Group Business Unit: WM - FNTC Reports to: Director of Retirement Services Position Overview: This position is primarily responsible for providing the highest quality service to personal, corporate, non-profit or government clients through the administration of various types of investment management relationships and serves as the client advocate, performs relationship and investment reviews and interfaces with clients for other Wealth Management (WM) services and solutions creating a single advisor within WM. The incumbent is the primary point of contact for assigned clients and is responsible for the overall client experience, satisfaction and retention. Primary Responsibilities: Prepares and presents group and individual employee education meetings. Provides retirement industry expertise to the plan committee and the participants. Identifies and matches client and participant needs with the corporation's lines of business services. Coordinates overall service and interfaces with record keepers and third party administrators as appropriate. Maintains collaborative relationships with portfolio managers without actual portfolio management responsibilities. Works closely with portfolio managers to discuss investment needs of client and manages accordingly. Provides investment oversight and guidance by providing industry updates, investment reviews and plan updates. Proactively seeks opportunities either through enhancement of current client accounts or acquisition of new clients. Stays current on regulatory changes and identifies changes in laws which will affect assigned accounts and reports theses changes to assigned manager. Adopts, advocates and effectively practices the guiding principles and tenets of the F.N.B. Wealth Management endorsed Leadership Doctrine and Best Practices Coaching guidelines. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: BA or BS Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 7 Skills Required to Perform the Primary Responsibilities of this Position: Excellent project management skills Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Excellent customer service skills Ability to use a personal computer and job-related software MS Word - Basic Level MS Excel - Intermediate Level MS PowerPoint - Basic Level Experience in financial services and investment products and services and knowledge of ERISA laws and their application. Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: ASPPA, AIF, NIPA or other industry appropriate certification preferred. Physical Requirements or Work Conditions Beyond Traditional Office Work: Frequent driving (car, van, truck) Equal Employment Opportunity (EEO): It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

Title: Field Services Project Manager Schedule: M-F Duration: Permanent Must Have: Bachelor's degree in Chemistry, Environmental Engineering, or a related field. Equivalent experience will be considered. Minimum five years direct work experience in a project management capacity, including all aspects of process development and execution. Sales experience is a plus. Ability to provide technical proposals and price estimates for projects. Strong working knowledge/understanding of environmental and related regulations (RCRA, OSHA, DOT, etc.) is required. Working knowledge of various hazardous waste disposal technologies (incineration, wastewater treatment, landfill, fuel blending, etc.) Must possess the ability to work independently and in a team oriented, collaborative environment. Must be able to conform to shifting priorities, demands and timelines. Must possess and demonstrate the ability to grow and expand field service capabilities and meet our sales budget objectives. Must have the desire and ability to travel extensively (Day trips and up to 5 overnights a month) Day to day: Responsible for providing business plans, project plans, forecasting both revenue and expenses, and providing input to strategic planning in coordination with RIS, RTS, and RES. Develops and coordinates site safety plans, coordinates resources and project materials, and oversees on-site supervision for the completion of field work. Negotiates with other department managers for the acquisition of required personnel from within the Ross companies, when required. Coordinates billing and related activities with our RES accounting department, RES sales department, and our customers. Manages and coordinates field service activities between the customer and the Ross companies. Oversees supervision of internal and/or external labor on an as-needed basis to complete Field Service Projects. Serves as a technical advisor in the field, ensuring that materials are properly sampled, characterized, profiled, manifested, segregated, packaged, shipped, and to perform industrial services in a safe and compliant manner. Serves as liaison between the customer and the Ross companies: Builds relationships with vendors, customers and subcontractors to ensure work is performed effectively and within regulatory guidelines. Provides project proposals and estimates to the customer and/or RES for Field Service Projects. Provides technical support for the RES sales force including traveling to job sites, providing technical support for our customers, and providing customer based solutions grow our field service capabilities. Supervises and directs the work of the Field Service Project Coordinator including performance management, time management, goal setting, etc. Controls business expenses and maximizes project profitability. Works with RIS to coordinate Corrective Actions on our customer's waste receipts (special repackaging, box/tanker heel clean-outs). Wears personal protective equipment (PPE) as needed and in accordance with safety policies and procedures. Enters confined spaces as required and in accordance with safety policies and procedures. Works indoors and outdoors. Daily use of advanced PC and business computer applications, telephone conferencing and e-mail.

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Responsibilities Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities to cross service products and increase product penetration Perform platform banking functions Assist level I team members Understand and comply with federal and other regulations relating to financial products and services May assist with Branch Office vault opening, closing and balancing procedures May serve as a Branch Office and/or ATM vault custodian Perform other duties as assigned Qualifications Ability to work independently and in a team environment Working knowledge of savings and checking products, accounts and services May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need Effective active listening skills to accurately respond to inquiries and account requests Effective organizational, planning and time management skills Effective research, analytical, and problem solving skills Effective skill building effective relationships through rapport, trust, diplomacy and tact Effective skill exercising initiative and using good judgment to make sound decisions Effective skill maintaining composure in a high production and changing environment Effective skill navigating multiple screens and PC applications and adapting to new technologies Effective skill performing mathematical calculations and working accurately with numbers Effective verbal and written communication skills Desired Qualifications Experience in member/customer service preferably in a call center, retail banking or financial institution Experience in working in a credit union environment Hours: Available Monday - Saturday, hours based on business needs. Location: 1240 East 9th Street 2663, Cleveland, Ohio 44199 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. *Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at . About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe. Position Summary: Supervise, train and support all customer service representatives. This position is 100% on-site in Brecksville, OH. Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned. * Manage and train customer service reps. * Obtain extensive knowledge of AMT's product line and company policies. * Oversee daily CS activity: Phone calls, order entry, invoicing, email inbox, etc. * Troubleshoot/problem solve with customers via phone and email. * Obtain feedback from customers regarding product and service performance. * Returned Goods Authorization/ Product Complaints: Reporting in the ERP system and follow up with customers. * Perform annual performance reviews of all CS reps. * Collaborate with other departments to resolve complex issues and improve processes. * Must be a team player with excellent communication skills. * Handle daily invoicing. * Conduct regular team meetings to share updates, provide coaching, and reinforce service goals. * Run ERP system reports and work closely with the finance department for credits and setting up new accounts. * Handle escalated customer issues with professionalism and resolution-focused communication. * Maintain and update accounts in the ERP system. * Prepare and present reports on team performance, customer satisfaction, and service trends. * Monitor performance metrics, call quality and response times to ensure service excellence. * Foster a positive and customer-centric culture within the team. * Supervise, train, and mentor a team of customer service representatives. * Other duties as assigned. Supervisory Responsibilities: Supervise, train and support all customer service representatives. Requirements Minimum Qualifications: * Associate's degree or higher (required). Bachelor's degree in Business Administration, Communications, or a related field (preferred). * Minimum of 3 - 5 years of experience in customer service, with at least 1-2 years in a leadership or supervisory role. * Strong interpersonal and communication skills, both verbal and written. * Proven ability to coach, motivate, and lead a team. * Excellent problem-solving and conflict resolution abilities. * Proficiency in customer service software, CRM systems, and Microsoft Office Suite: Outlook, Excel, PowerPoint and Word. * Ability to analyze data, prepare reports, prepare schedules, and make recommendations to improve service. * Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. * Microsoft Dynamics is a plus but not required. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to reasonable accommodation or other reasons. * Mental: Must be able to effectively communicate with others; complete and understand complex analysis of numbers; read, analyze and interpret written materials; develop team to meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems. * Physical: Must be able to hear and verbally communicate for hours at a time, use computer equipment. Moderate noise level and limited exposure to physical risk. Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork. Equipment Used: Telephones, computer, other office equipment as needed. Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check. AMT is an Equal Opportunity/Affirmative Action Employer. Benefits: * Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service. * Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others. * 401k: AMT matches 100% of your contribution, up to 3% of your salary. * Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one Other Exciting Perks! * Family-oriented, Positive Working Environment * Discretionary Yearly Raises * On-site Vending & Gym * Annual Employee Appreciation Picnic * Tuition Reimbursement * Employee Referral Bonus Program * Employee Assistance Program

Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Training & development This is an entry level position therefore our team members provide all of the necessary training to ensure success in this role. There is unlimited growth potential for individuals seeking management and leadership roles in the future. We prioritize a collaborative work environment filled with like minded, young professionals ready to take the next steps in their career. About us: Pinnacle Strategy Group has been providing quality customer consulting to greater Cleveland Ohio for almost 2 years! Pinnacle is a leading company that specializes in communications, marketing, client acquisition, and consulting. We are committed to the highest level of innovation and overall customer satisfaction. As we continue to expand our reach, we are looking for talented, outgoing individuals who share our vision for excellence. We are looking for individuals to join our fast paced and upbeat team as a Customer Consultant. Your Role: As a Customer Consultant, you will be responsible for providing our customers with the highest level of customer service as you will be representing our company. Our company, clients, and customers expect the highest level of professionalism, integrity, and satisfaction in every interaction. Customer Consultant responsibilities include but are not limited to: Provide exceptional customer support Working directly with our customers Inform customers of new promotions Collaborate with team to meet goals and metrics Must be able to work both independently and within a team Gather reports for our management team Qualifications include: At least 18 years old Eager to learn and grow within a company Strong interpersonal and communication skills Strong communication skills and a passion for customer satisfaction Ability to thrive in a dynamic, fast-paced environment High school diploma or equivalent Benefits Include: Training and Development Leadership and Management opportunities Competitive compensation packages Travel opportunities If you have a strong desire for success and feel like you would make a great addition to our team, we encourage you to apply. Our HR team is eager to reach out if we would like to move forward. Be on the look out for any missed calls or text messages as our HR team will be reaching out promptly!

Job DescriptionBenefits: Bonus based on performance Company parties Competitive salary Opportunity for advancement Training & development Benefits: Performance-based bonuses Competitive Salary Ongoing training and career development Fast-track promotion opportunities We believe that with the right guidance and support, anyone can thrive. Thats why we provide hands-on training and mentorship from day one to help you build a strong foundation. Whether you're just getting started or looking to grow into a leadership role, there's plenty of room for advancement in our rapidly growing company. Who We Are: At Triple Threat Consulting , weve proudly served the Akron, Ohio area for the past three years, providing top-tier customer consulting solutions to a wide range of clients. As a rising name in marketing, communications, and client engagement, were driven by innovation, professionalism, and real results. Our mission is simple: create strong, lasting connections between brands and their customers. Were expanding and on the lookout for motivated, outgoing individuals to join our dynamic team. What Youll Be Doing: As a Customer Consultant, youll represent both our company and our clients while providing outstanding customer experiences. This role is ideal for someone who enjoys working with people, problem-solving, and making a positive impact. Your Responsibilities: Deliver exceptional customer service and support Communicate directly with customers Work collaboratively with your team to meet performance goals Share insights and feedback with management Maintain a positive and professional attitude in all interactions What Were Looking For: Must be 18 years or older Strong interpersonal and communication skills Eagerness to learn and take on new challenges A positive mindset and ability to work both independently and as part of a team High school diploma or equivalent No experience necessary we provide full training Why Join Triple Threat Consulting? Comprehensive training and mentorship Clear growth path with leadership opportunities Competitive pay and incentive structure Team-oriented culture with travel and networking opportunities If you're ready to start a rewarding career with a supportive and fast-paced team, we want to hear from you! After applying, be sure to keep an eye on your phone our HR team may reach out via call or text to schedule your interview.

- Responsible for oversight of customer service activities including response to customer inquiries, quotations and order entry. - Audit order entry process to ensure that customer requirements are being met quickly, accurately and completely. - Use ACE techniques to monitor performance and implement process improvements - Lead team of Customer Service representatives to provide exemplary customer service to both internal and external customers. - Identify training needs and provide support to improve skills within the department. - Promote customer-focused activity throughout the organization. - Work closely with customers, outside sales and various other departments to meet customer requirements - Work environment to include a blend of tactical and strategic decisions in a fast-paced setting with frequently changing priorities. Qualifications Do you have a Bachelor's Degree? Do you have a minimum of 3 years of supervisory experience? Knowledge of SAP ERP system? Previous customer service experience, outside sales experience, familiarity with ACE tools? Additional InformationAll your information will be kept confidential according to EEO guidelines. Direct Staffing Inc

Vector's partner was founded in 1984 and is proudly based in Stow, Ohio. They are a small, family-owned manufacturing company specializing in professional-quality hot and cold therapy products, body cooling vests, cold-water immersion systems, and more. This can be either a Direct-Hire or a Temp-to-Perm opportunity, depending upon candidate experience and skills. *** 2+ years of customer service experience in a manufacturing or industrial environment is a requirement in order to be considered for this position. *** $23-$26/hr. M-F 8:30a-5p Responsibilities: Customer Interaction & Support: Answer incoming phone calls and emails professionally, providing timely and accurate responses to inquiries. Assist customers with product selection, pricing, and order placement. Troubleshoot product-related concerns and provide guidance on proper usage. Address customer complaints or issues, ensuring a positive resolution while maintaining professionalism. Follow up with customers to confirm satisfaction and ensure any issues are fully resolved. Order Processing & Data Management: Accurately enter and update customer orders in QuickBooks, ensuring correct pricing, product selection, and shipping details. Verify order details before submission to prevent errors and delays in production. Process order modifications, returns, exchanges, and refunds in compliance with company policies. Coordinate with the production and shipping teams to meet delivery timelines. Internal Communication & Coordination: Work closely with the sales, production, and factory teams to ensure smooth order fulfillment. Communicate customer requests, special instructions, or urgent orders to the relevant departments. Assist in tracking orders and resolving any shipping delays or issues. Administrative & Clerical Tasks: Maintain organized records of customer interactions, transactions, and correspondence. Handle data entry, filing, and general office administrative duties. Keep product and pricing information up to date for accurate customer assistance. Product & Policy Knowledge: Stay up to date with company's full range of products and their benefits. Understand company policies, warranty terms, and return procedures to communicate them effectively to customers. Educate customers on the proper use and maintenance of products. Problem-Solving & Conflict Resolution: Address customer complaints with a calm and professional approach. Identify the root cause of issues and provide appropriate solutions. Work proactively to prevent recurring issues and escalate complex concerns when necessary. Requirements & Qualifications: 2+ years of customer service experience in a manufacturing or industrial environment - this is a MUST. Strong phone and active listening skills with a customer-first approach. Excellent verbal and written communication skills. Detail-oriented with strong organizational skills and accuracy in data entry. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Skilled in conflict resolution with a calm and professional demeanor. Proficient in Microsoft Word, Excel, and QuickBooks (or similar software). Comfortable making independent decisions and problem-solving. Must be punctual and reliable-consistent attendance is a requirement. Ability to work overtime when necessary. Benefits upon Hire-In: Medical, Dental Insurance 401(k) Matching Paid Time Off (Holidays & Vacation Days) Annual Bonus Opportunities Stable, Monday-Friday Schedule (No weekends or late nights). Supportive Team Environment

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. As our Customer Service Supervisor- you will report to the Senior Manager Parts Segment. Oversee and schedule aftermarket customer service team. Provide leadership and daily management of customer service Representatives and distribution of workload. Create and meet sales budgets and performance goals for the department. Participate in hiring, terminations, performance reviews, coaching, and salary planning of team Ensure customer satisfaction in spare parts and product support to include customer follow-up on all open issues or promises. Surveys and follows up with customers to ensure highest levels of customer satisfaction Maintain monthly Inbound/Backlog for Department Maintain a record of all red flag issues and coordinate activities with production, customers, vendors or suppliers until the issue is resolved Oversee issuance of credit memos' and RMA's (Return Material Authorization) while working with the customer service team to minimize customer returns Provide back up for daily correspondence with customers involving phone support for parts questions, pricing and availability information Work directly with Operations Manager/ departments to determine proper spare parts inventory levels while minimizing slow moving/obsolete/excess inventory Provide regular analysis of the parts business using information from the CS SF dashboard Provide input for Monthly Report to include: bowlers, departmental report, inbound/backlog, performance. Prepare other analysis and reports Create training aids for customers and fellow employees Create documentation to share information with fellow employees Manage customer service / parts sales team members. Assigns, monitors and reviews work for accuracy, quality and progress Coach, counsels and trains team members to improve skill, productivity, safety, quality and processes Create and meet sales budgets, departmental budget, and performance goals for the department Maintain profit margins and minimize costs Manage to established budget and help correct variances Requirements for the role (5) years industry experience Experience leading or supervising others and coordinating projects High School diploma required College Degree in business preferred Knowledge of food processing equipment/products, services and industry standards Knowledge of Lean manufacturing processes. Knowledge of inventory management and stock level adjustment Required: Advanced proficiency in Microsoft Excel. Must have experience using Excel to analyze data and create reports and ability to use Excel functions such as Pivot Tables, VLOOKUP, INDEX/MATCH, SUMIF, COUNTIF] Proficient in ERP (Enterprise Requirements Planning) systems (preferably Infor Syteline) for order entry, RMA's, financial reporting and information retrieval Mechanical knowledge to troubleshoot application-related issues You must be authorized to work in the US without sponsorship now or in the future. Travel & Location This position is onsite 25% Travel (trade shows, customer sites, other business sites) #LI-KF1 #LI-Onsite We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects. We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth! Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. Equal Opportunity Employment: JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at ************.

Full-time Description At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits: Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more Robust earned paid time off program (PTO) Federal Loan Forgiveness Program (available on eligible roles) Professional Development Support SCOPE OF ROLE Reporting to the RN Site Manager, the Supervisor, Nursing Addiction and Primary Care Services will provide oversight, direction, and leadership to the Addiction and Primary Care teams, while ensuring exceptional, safe, integrated, evidence-based care delivery for patients and families. The Nursing Supervisor will champion the implementation of policies and procedures in conjunction with leading the Nursing Team members at their designated site. The Supervisor, Nursing Addiction and Primary Care Services drives initiatives that contribute to patient access, engagement, and positive clinical outcomes. HOW YOU'LL SUCCEED Effectively supervise and oversee the daily objectives of the Addiction and Primary Care Services nursing teams including, but not limited to, providing evidenced based quality care, ensuring patient's timely access to services, staff productivity, efficient, ongoing communication with treatment team members, and thorough documentation. •Oversees team member's individual performance including ongoing coaching, development, and meeting objectives through the annual review process. Actively lead team meetings and process improvement initiatives to continuously improve work productivity, quality, and efficiency of the team. Support the Nursing Operation Directors in developing and implementing metrics for monitoring program effectiveness, maintain clinical protocols to support an evidenced based patient care delivery model, care coordination, and quality improvement efforts. Support the Nursing Operation Directors in developing and leading effective standardization efforts related to clinical procedures, processes, and workflows to achieve high-quality, cost-effective care. Ensure clinical procedures and screening practices are compliant with state and federal standards, as well as evidence based practice. Participate in recruitment and retention activities. Assist team with patient care as needed, modeling and driving clinical excellence. Plan, execute and maintain daily productive nursing assignments/prescriber pairings to meet patient care needs. Coordinate and meet patient care needs within department, across organizational service lines and with community partners. Participate in peer review activities and provide feedback to the staff to foster growth in their role and department. Utilize reporting tools and communicate findings to the nursing leadership team and work together to formulate next steps needed for improvements. Requirements KNOWLEDGE & EXPERIENCE Bachelor Degree in Nursing preferred. Valid unencumbered RN license in the state of Ohio required. 3+ years of experience in an ambulatory, acute, residential or inpatient psychiatry preferred. 2+ years of nursing supervisory experience in healthcare preferred. American Heart Association (AHA) Basic Life Support (BLS) certification required. Excellent written and verbal communication skills Proficiency in Microsoft Office products WORKING CONDITIONS Work is normally performed in a typical interior/office/clinical work environment. While hours of operation are generally standard, flexibility to work evenings and extended hours may be required. Requires periods of sitting, standing, telephone, and computer work. Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology. Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology. Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens. Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted. Possible exposure to blood borne pathogens while performing job duties. Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday. Sufficient dexterity to operate a PC and other office equipment. This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice. All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility Medical, Dental, Vision insurance 401(k) Associate assistance program Employee discounts Referral program Early access to earned wages for hourly associates (outside of CA) Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility Paid Time Off Paid holidays Company provided life insurance Adoption benefit Disability (short and long term) Flexible Spending Accounts Health Savings Account Optional life and dependent life insurance Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Education and Experience High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred. Certifications, Licenses, and Other Special Requirements Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates. Management/Decision Making Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally. Knowledge and Skills Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions. Physical Demands and Working Conditions Standing Requires interaction with co-workers, residents or vendors Walking Sitting Occasional weekend, evening or night work if needed to ensure shift coverage. Use hands and fingers to handle or feel Reach with hands and arms Possible exposure to communicable diseases and infections Climb or balance Stoop, kneel, crouch, or crawl Talk or hear Exposure to latex Ability to lift: Up to 50 pounds Possible exposure to blood-borne pathogens Possible exposure to various drugs, chemical, infectious, or biological hazards Subject to injury from falls, burns, odors, or cuts from equipment Vision Brookdale is an equal opportunity employer and a drug-free workplace. Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions. Assists Manager with daily supervision of dining services associates. Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion. Adheres to all safety and sanitation standards. Plans daily menu for residents in accordance with company standards and procedures. Assists in ensuring proper staffing coverage for each shift including making changes due to absences. Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff. Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges. Oversees staff in absence of Manager. Provides supervision for special events. In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy. Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

$14.25/hour. Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm. The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles. Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner. Ensure guest information is entered accurately. Enter and maintain credit card details in a secure and confidential process. Make people happy by providing memorable service that builds long-lasting relationships. Identify the needs of the guest, clarify information, and provide solutions to their problems. Maintain a positive and approachable attitude that fosters a welcoming environment for everyone. Some of our amazing perks and benefits: Fosters a healthy work-life balance Complimentary tickets for friends and family Office incentives Discounts on park food and merchandise Discounts on local businesses and attractions Employee events and gatherings Paid training and free uniforms provided Responsibilities: Make our guests happy by delivering memorable experiences and helping them create lifelong memories. Gain skills, knowledge and experience that will benefit your future. Qualifications: Ability to provide exceptional customer service with a passion to help guests from all over the world. Excellent communication and active listening skills. Must be able to multi-task and work in a loud, fast-paced environment. Self-starter and ability to work efficiently with minimal supervision. Must maintain professionalism and confidentiality. Open availability to include working weekends, nights, and holidays. Must have computer literacy and ability to type a minimum of 25 wpm. Experience with general office environment. Must be 18+ years of age. Preferred experience in a resort, call center or an attraction setting. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe. Position Summary: Supervise, train and support all customer service representatives. This position is 100% on-site in Brecksville, OH. Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned. Manage and train customer service reps. Obtain extensive knowledge of AMT's product line and company policies. Oversee daily CS activity: Phone calls, order entry, invoicing, email inbox, etc. Troubleshoot/problem solve with customers via phone and email. Obtain feedback from customers regarding product and service performance. Returned Goods Authorization/ Product Complaints: Reporting in the ERP system and follow up with customers. Perform annual performance reviews of all CS reps. Collaborate with other departments to resolve complex issues and improve processes. Must be a team player with excellent communication skills. Handle daily invoicing. Conduct regular team meetings to share updates, provide coaching, and reinforce service goals. Run ERP system reports and work closely with the finance department for credits and setting up new accounts. Handle escalated customer issues with professionalism and resolution-focused communication. Maintain and update accounts in the ERP system. Prepare and present reports on team performance, customer satisfaction, and service trends. Monitor performance metrics, call quality and response times to ensure service excellence. Foster a positive and customer-centric culture within the team. Supervise, train, and mentor a team of customer service representatives. Other duties as assigned. Supervisory Responsibilities: Supervise, train and support all customer service representatives. Requirements Minimum Qualifications: Associate's degree or higher (required). Bachelor's degree in Business Administration, Communications, or a related field (preferred). Minimum of 3 - 5 years of experience in customer service, with at least 1-2 years in a leadership or supervisory role. Strong interpersonal and communication skills, both verbal and written. Proven ability to coach, motivate, and lead a team. Excellent problem-solving and conflict resolution abilities. Proficiency in customer service software, CRM systems, and Microsoft Office Suite: Outlook, Excel, PowerPoint and Word. Ability to analyze data, prepare reports, prepare schedules, and make recommendations to improve service. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Microsoft Dynamics is a plus but not required. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to reasonable accommodation or other reasons. Mental: Must be able to effectively communicate with others; complete and understand complex analysis of numbers; read, analyze and interpret written materials; develop team to meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems. Physical: Must be able to hear and verbally communicate for hours at a time, use computer equipment. Moderate noise level and limited exposure to physical risk. Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork. Equipment Used: Telephones, computer, other office equipment as needed. Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check. AMT is an Equal Opportunity/Affirmative Action Employer. Benefits: Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service. Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others. 401k: AMT matches 100% of your contribution, up to 3% of your salary. Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one Other Exciting Perks! Family-oriented, Positive Working Environment Discretionary Yearly Raises On-site Vending & Gym Annual Employee Appreciation Picnic Tuition Reimbursement Employee Referral Bonus Program Employee Assistance Program

Full-time Description At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits: Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more Robust earned paid time off program (PTO) Federal Loan Forgiveness Program (available on eligible roles) Professional Development Support SCOPE OF ROLE Reporting to the Manager, Behavioral Health Services, the Supervisor, Behavioral Health Services will provide oversight and clinical direction for a team of treatment providers including counseling, case management and peer support professionals. The Supervisor, BH Services will provide exemplary clinical and administrative leadership, maintain professional demeanor in appearance and communication, and serve as an excellent representation of leadership and the organization. HOW YOU'LL SUCCEED Supervise and oversee the daily objectives of the Behavioral Health Services team. Provide oversight of service provision for a team of 12-15 staff members to ensure that the team delivers high quality and effective treatment to patients in a safe and healthy clinical environment. Provide ongoing training, coaching, consultation and support to supervisees. Utilize technology and performance metrics to monitor employee and team performance. Provide ongoing assessment and monitoring of supervisees' individual performance, including clinical competencies, productivity, and adherence to policies and procedures. Document staff progress in clinical supervision logs and performance reviews. May provide clinical supervision to staff seeking independent licensure or supervisory designation, per the policies and practices of their licensing board. Offer professional growth opportunities to supervisees and BH teams to enhance clinical functioning and continuous development. Actively lead team meetings and process improvement initiatives to continuously improve work productivity, work flows and efficiency of the team. Work effectively with teams to achieve mutual goals while encouraging individual contributions and responsibility. Encourage your team's active engagement and participation in all staff meetings and trainings. Serve as a role model for safe and effective crisis management by actively responding to crisis situations, adhering to agency emergency protocols, and educating staff on safety protocols and best practices for crisis intervention. Exhibit a clear understanding of and adherence to incident reporting, patient rights and grievance procedures and mandated reporting. Maintain high ethical standards and serve as a leader and role model in recognizing and resolving ethical dilemmas. Ensure that clinicians operate within their scope of practice. In consultation with the legal department, guide staff through activities involving the criminal justice/legal system. Assist the Manager, Behavioral Health Services with program development. Conduct quality peer reviews, utilization review, quality assurance, and level of care reviews. Monitor and ensure compliance with CARF, OHMAS and professional standards. Maintain clear communication with referents and designated liaison persons. Assist Manager, Behavioral Health Services with interviewing potential employees and onboarding new hires. Comply with all agency policies and procedures. Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy. May be required to perform telehealth services as determined by Signature Health. Produce accurate, timely and professional clinical documentation within scope of practice. Complete compliance training provided by Signature Health and adhere to all compliance requirements. Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies. Other duties as assigned. Requirements KNOWLEDGE & EXPERIENCE Master's Degree required. Valid unencumbered, LISW-S, LPCC-S, or IMFT-S license in the state of Ohio required. American Heart Association (AHA) Basic Life Support (BLS) certification required. High proficiency with computer software including but not limited to health information management system, billing software, insurance websites, and Microsoft Office. WORKING CONDITIONS Work is normally performed in a typical interior/office/clinical work environment. While hours of operation are generally standard, flexibility to work evenings and extended hours may be required. Requires periods of sitting, standing, telephone, and computer work. Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology. Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology. Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens. Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted. Possible exposure to blood borne pathogens while performing job duties. Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday. Sufficient dexterity to operate a PC and other office equipment. This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice. All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.