Customer service supervisor jobs in Lancaster, CA - 1,544 jobs

Xanh SM is a leading electric vehicle (EV) and sustainable mobility solutions provider headquartered in Vietnam. With a mission to redefine urban transportation, we have successfully expanded into the U.S. market and are now preparing to launch operations globally. Join us in shaping the future of sustainable mobility. 1. Job Description Oversee nationwide Customer Service & Driver Support operations, ensuring service excellence and optimal operational performance. Key Responsibilities Develop and execute customer service strategies and operational plans aligned with company objectives. Assign performance KPIs to teams and individual members. Manage all customer service and driver support activities across the country to achieve operational and service KPIs. Coordinate and optimize staffing, scheduling, and resource allocation to enhance efficiency. Identify incidents and collaborate with cross‑functional teams to resolve customer and driver-related issues. Monitor performance metrics and propose improvement initiatives. Plan and implement training programs to enhance team expertise and service quality. Develop and standardize operational workflows and customer service guidelines. Coach and mentor team members to ensure adherence to operational standards and system requirements. Research, evaluate, and recommend enhancements for Call Center and CRM systems to support customer service operations. 2. Requirements Bachelor's degree or higher. Preferred majors: Economics, Marketing, Tourism, Business Administration, or related fields. Minimum 3 years of managerial experience in Customer Service, Driver Support, or Service Operations. Proven experience managing teams of 30+ members. Strong preference for candidates with experience in Call Centers, Customer Support, or operations within traditional taxi companies or ride‑hailing platforms.

Golden State Water Company is one of the largest investor-owned water utilities in the United States. We deliver quality, reliable water to more than 1 million people in over 80 communities throughout California. Golden State Water has been in business for more than 90 years because we put customers first. Accountability The Customer Service Center Associate is proficient in the use and application of the tools, equipment, software, processes, and procedures required in the performance of the position's essential duties and responsibilities. Duties and responsibilities are prioritized according to the work unit assigned and performance measures are based on competencies to include accountability, customer focus, teamwork, problem solving, and productivity. Essential Duties and Responsibilities • Responds professionally and effectively to all types of customer inquiries and service requests via multiple channels of customer contact and according to Company and regulatory performance standards across all customer service areas • Creates and accesses customer records, researches, and navigates efficiently through the Customer Information System (CIS) to resolve customer complaints and account discrepancies • Assists customers with online customer self-service and electronic payment portal system access, navigation, and resolving technical issues • On a daily basis, assigns, tracks, and monitors on-cloud meter reading route downloads/uploads, provides assistance and support to users of the FCS Itron on Cloud software and smart devices • Analyzes and edits meter read data; with appropriate follow-up action • Processes customer payments accurately and prepares cashiers reports and deposits • Processes new customer applications and renewals for a variety of programs that may include but is not limited to Customer Assistance Program (CAP), hydrant meters, new services, backflow compliance, and fire flow tests, etc. • Dispatches service and trouble calls accurately and timely to field service personnel • Accesses and researches field service orders, monitors Key Performance Indicators (KPI), and navigates efficiently through Mobile Workforce Management (MWM) system • Notifies GSWC management team and other departments of emergencies such as water outages, main breaks, etc. • Performs higher level customer service center duties that include but are not limited to: o Sharing knowledge and mentoring newly hired staff o Responding to calls in the quality assurance and/or escalation phone skill sets o Completing quality audit checklists as assigned by supervisor(s) o Communicating complex regulations, billing and rate information to customers o May provide MWM and CC&B user support to Water Operations staff o Performs other duties as assigned The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills or competencies associated with this job. Minimum Qualifications • High school diploma or equivalent • Two (2) years relevant work experience at GSWC or five years of customer service experience in a professional environment • Familiarity with utility or comparable service industry, contact center systems and customer information system terminology • Must be proficient in computer skills including Microsoft Office • Must be able to read and interpret documents such as regulations, procedure manuals, and rate schedules, etc. • Must be able to demonstrate the ability to prioritize assignments and work in order of urgency and sensitivity • Proficiency in PC applications such as Windows, Word Processing, Spreadsheets and Internet • Good written and verbal communication skills • Ability to communicate effectively with their supervisor, co-workers and the public • Ability to perform basic mathematic functions, calculate figures, and reconcile account information • Bilingual skills may be required May require varied shift assignments based on business needs, including working in all weather conditions, during all hours of the day. Physical demands include but are not limited to standing, climbing, walking, lifting, bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, typing, walking, reading, writing, color determination, speaking and listening for extended periods of time. Qualities of a Successful Customer Service Center Associate • Trustworthy; strong personal integrity • Strong level of accountability and ownership • High quality communication skills, both verbal and written (including email) • Analytical and critical thinker • Ability to maintain strong relationships with field service personnel. • Collaborative and team oriented • Professional with internal and external customers • Customer service-oriented • Excellent multi-tasking, time management and organizational skills • High degree of initiative; a self-starter BENEFITS Our Company supports our employees with rich benefit programs and resources to help them thrive today and prepare for tomorrow. Benefit options include medical, dental, and vision plans with the Company currently paying 85% of the monthly premium for employees and their eligible dependents. We also offer paid vacation and sick time and twelve Company paid holidays per year. To help our employees plan for the future, we offer both a 401(k) retirement plan as well as a Defined Contribution Profit Sharing retirement plan. Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans. COMPENSATION INFORMATION The compensation range provided is in compliance with state specific laws. Multiple factors are used to determine the actual starting rate of pay for all of our positions, including specific skills, years of experience, education, certification(s), and other job related factors. The responsibilities of this position will involve access to information that may be considered confidential, private and sensitive. Therefore, the individual filling this position will be required to both allow and pass a background check. NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.

Key Responsibilities Deliver high-quality customer service and administrative support using a customer interaction platform for workplace-related needs, including reception services, facilities support, hosting, conference room coordination, emergency notifications, and travel assistance Design and elevate workplace experiences that make employees, clients, and guests feel welcomed, valued, and connected to the organization Provide polished, high-touch service to all visitors and external guests Assign, monitor, and coordinate work across a 24/7 team to ensure timely and accurate completion of requests Train and support team members on established processes, tools, and workflows Foster a collaborative team environment where ownership and accountability are shared across all agents Safeguard confidential, sensitive, privileged, financial, and proprietary information at all times Qualifications We're interested in candidates who: Communicate clearly and professionally, both verbally and in writing Consistently deliver exceptional customer service and take pride in exceeding expectations Demonstrate sound judgment and the ability to assess situations and take initiative independently Has had previous management or lead experience in a customer support role And who have: A high school diploma or equivalent At least three (3) years of experience in workplace services, reception, hospitality, technology support, or an inbound customer service environment Administrative experience, preferably within a professional services or corporate setting The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

This role is customer-facing and is considered a key customer service representative for the Health Organization. The Claims Specialist/Analyst will process health insurance claims and answers calls from the customer (participant members, providers, physicians, hospitals etc.) Adhere to eligibility, claims and call policies and procedures while making sound claim/call decisions. Foster strong relationships through the resolution of customer incoming call requests. Serve our customers by determining requirements, answering inquiries, resolving problems, and fulfilling requests. Come join a prestigious and reputable health plan company! This is a career opportunity to grow your career. Company Benefits: Salary range offered $56,000-$63,000 to start Medical, Dental & Vision Health Insurance is paid 100% by Employer (you can add up to 5 dependents for health coverage, and it costs $50 a month total for dependents coverage). 401K with 2% Employer Match Employer Pension! - Vested after 5 years PTO- 2 weeks - 5 weeks of time off depending on your years with the company Holiday Pay -2 Floating Holidays & you get your Work Anniversary off every year Sick Pay - 12 days a year Career advancement opportunities & the ability to work for a very reputable and longstanding organization. Equal Opportunity Employer

Azusa Unified See attachment on original job posting Education * Associate of Studies in Culinary Arts, Nutrition or Food service management from an accredited college or university with courses in institution management, dietetics, food and nutrition, hotel and restaurant management. Licenses/Certificates * Valid and current registration as a Registered Dietitian Nutritionist (RDN) with the Academy of Nutrition and Dietetics is required and must be obtained by the completion of the initial probationary period and must be maintained during employment. At minimum, candidates must be RDN eligible to meet this requirement. * A valid Food Protection Manager certificate approved by the State of California and must be maintained during employment. * A valid California Class C Driver License, a good driving record, and the ability to maintain insurability under the district's vehicle insurance policy. Use of a private automobile is required and must be maintained during employment. * USDA Professional Standards: Maintain a minimum of 10 hours of annual continuing education/ training in the areas within the scope of work. * Three letters of recommendation are required with application. * Education * Associate of Studies in Culinary Arts, Nutrition or Food service management from an accredited college or university with courses in institution management, dietetics, food and nutrition, hotel and restaurant management. Licenses/Certificates * Valid and current registration as a Registered Dietitian Nutritionist (RDN) with the Academy of Nutrition and Dietetics is required and must be obtained by the completion of the initial probationary period and must be maintained during employment. At minimum, candidates must be RDN eligible to meet this requirement. * A valid Food Protection Manager certificate approved by the State of California and must be maintained during employment. * A valid California Class C Driver License, a good driving record, and the ability to maintain insurability under the district's vehicle insurance policy. Use of a private automobile is required and must be maintained during employment. * USDA Professional Standards: Maintain a minimum of 10 hours of annual continuing education/ training in the areas within the scope of work. * Three letters of recommendation are required with application. * Comments and Other Information Experience * One year of experience in institutional food service production involving menu planning and nutritional analysis. Experience in a school district is preferred.

Described as the “Uber of Content,” Social Native is a marketplace technology company providing brands the ability to scale high-quality content creation and optimize their cross-channel digital marketing strategies. By connecting brands & agencies with a diverse network of creators, we provide data-driven insights, streamline content production, and improve performance across social and e-commerce channels. Brands like Unilever, Adidas, L'Oréal, Crocs, and Nestlé trust Social Native to enhance their paid and organic social strategies through user-generated content (UGC), branded content, and content editing solutions, ensuring they have the right creative assets to drive engagement and conversions. We are seeking a Customer Success Associate to strengthen client relationships and ensure success in their creator marketing and content strategies. This role is ideal for someone with a strong background in digital marketing, influencer partnerships, and branded content, who can provide strategic guidance and manage client objectives effectively. Key Responsibilities: Client Strategy & Success Serve as main point of contact and trusted advisor to clients, helping them navigate the evolving creator marketing landscape. Ensure that campaign objectives, content strategies, and creator partnerships align with client KPI's and overall marketing goals. Lead Monthly & Quarterly Business Reviews and strategic discussions to assess performance, provide insights, and guide long-term planning. Account & Revenue Management Maintain and grow client relationships by driving retention, renewals, and expansion opportunities. Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI. Identify opportunities to optimize and scale client programs through tailored solutions and best practices. Cross-Functional Collaboration Work closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution and alignment on client needs. Partner with creators to ensure content meets brand expectations and delivers measurable impact. Provide structured feedback to the Product and Engineering teams to help shape platform enhancements based on client requirements. Qualifications: 1+ years of experience in account management, customer success or customer service, working directly with clients. Strong understanding of the digital marketing landscape & direct experience within the social media/influencer marketing space. Experience managing both the strategic and revenue aspects of client relationships, ensuring alignment with business objectives. Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations. Analytical mindset, with the ability to interpret data and provide actionable insights. Ability to work in a fast-paced, high-growth environment that requires adaptability and proactive problem-solving. Social Native Perks: One of the best perks about Social Native is working with amazing talented people! Come see what it's like to work at a fast-paced, venture-backed tech company. We are looking for smart, driven, fun people that are eager to take ownership of exciting projects and be a part of building something great. Attractive health, dental and vision insurance coverage Competitive compensation structure 401(k) retirement plan Unlimited vacation policy

NUTRITION SERVICES SUPERVISOR at Azusa Unified Share on X - Application Deadline 2/3/2026 4:30 PM Pacific Date Posted 1/20/2026 Contact Joanne Klein ************ 4228 Number of Openings 1 Salary Pay Range $63,128 - $71,647 Annually Length of Work Yea Nutrition, Supervisor, Food Service, Nutritionist, Healthcare

Sherman Oaks, CA Careismatic Brands outfits our community of care through our portfolio of market-leading brands that meet the diverse needs of healthcare professionals worldwide. We are one piece of a larger community of those who are and are cared for. Whether it's medical professionals or the patients they serve, we are inspired by those who wear our uniforms every day. The Associate, Customer Experience - International plays a key role in supporting our global customers and ensuring best-in-class service for our brands. This position reports to the Customer Service Manager. This is a full-time role based in our corporate office in Sherman Oaks, CA. Salary Range: Up to $26.00 per hour DOE. Physical Demands & Work Environment The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Hybrid work schedule in office What Your Day Looks Like Respond to customer inquiries via phone, email, or chat in a professional and timely manner. Address customer complaints, concerns, or technical issues, offering appropriate solutions. Provide customers with accurate information about products, services, pricing, and policies. Process orders, returns, exchanges, and cancellations in a timely manner. Track shipping and release status on customer orders to ensure timely delivery. Maintain accurate records of customer interactions, transactions, and feedback in the company's CRM system. Resolve product or service issues by investigating and identifying the root cause of problems. Ensure customers are satisfied with resolutions by following up on their inquiries. Work with other teams, such as sales or technical support, to resolve more complex issues or escalate concerns. What We're Looking For Strong verbal and written communication abilities in English and Spanish. Empathy, patience, and active listening to understand and address customer needs. Ability to think quickly and resolve issues efficiently. Ability to manage multiple tasks and prioritize effectively. Experience using customer service software (CRM systems, chat platforms, etc.) and office software (MS Office or Google Workspace). Accurate in documenting interactions and transactions. Willingness to collaborate and contribute to team success. Experience of International Customer service and associated logistic requirements What's In It For You 401(k) Dental insurance Employee discount Flexible spending account Health insurance Life insurance Attractive Paid time off Vision insurance At Careismatic Brands, we believe in the power of care. It's the force that drives and inspires us, inside our company and out in the world. It's why we strive to maintain a diverse and inclusive organization - an ever-evolving imperative - where everyone feels respected, valued, and empowered to bring their ideas and perspectives forward. Careismatic embraces the differences that make our organization unique. We are strengthened by diversity in all its forms - including but not limited to race, religion, ethnicity, age, national origin, gender identity, and sexual orientation.

[JD] CX Specialist Employment Type: Full-time, Exempt Pay Range: $70,000 - $85,000/year + Eligible for annual performance-based bonus Benefits: 401(k) with Company Match, Employee Discount Program, Lifestyle Allowance, Mobile Phone Plan Reimbursement, Comprehensive Health/Dental/Vision Insurance, Generous Paid Time Off, Flexible Work Hours, Wellness Days, Creative Days, Monthly Team Building Budget and more! About Us CJ Olive Young introduced the first Korean Health & Beauty store in 1999, pioneering the industry and becoming Korea's No. 1 Health & Beauty store. With over 1,390 stores across Korea and a global network reaching 150 countries, OLIVE YOUNG is now evolving into a Global Lifestyle Platform that brings the best of Health & Beauty to customers worldwide. CJ Olive Young USA, Inc. is a dynamic Health & Beauty retailer specializing in skincare and cosmetics in North America! As we expand, we are also curating a selection of local U.S. beauty brands, bringing innovative and high-quality products to our customers. Job Summary We are seeking a Customer Experience (CX) Specialist to enhance the overall shopping experience for our customers. This role will focus on customer service operations, claims handling, feedback analysis, and experience optimization across various retail channels. The ideal candidate is passionate about beauty, understands customer needs, and can create strategies to improve customer satisfaction and loyalty. What You'll Do Oversee and manage customer service operations across online and offline retail channels Handle customer inquiries, complaints, and claims, ensuring prompt resolution and customer satisfaction Analyze customer feedback and data to identify areas for improvement in the shopping experience Develop and implement customer engagement strategies, including loyalty programs and personalized services Work closely with the marketing, sales, and store operations teams to align customer experience initiatives Train and support retail staff to ensure consistent and high-quality customer interactions Collaborate with HQ and cross-functional teams to enhance the overall brand experience Monitor and report on customer satisfaction KPIs and recommend improvements Qualifications Bachelor's degree in Business, Marketing, Communications, Retail Management, or a related field 4+ years of experience in customer experience, customer service, or retail operations, preferably in the beauty industry Strong problem-solving and communication skills, with a customer-first mindset Ability to analyze data and implement customer-centric solutions Experience working with customer experience management tools and service platforms Ability to multitask and work in a fast-paced retail environment Solid understanding of consumer protection laws and hands-on experience in developing or managing customer-related policies Preferred Qualifications Experience in beauty, cosmetics, or skincare retail. Familiarity with e-commerce and omnichannel customer service strategies. Bilingual in English and Korean is a plus.

Performs loan servicing functions; complies with all Bank lending policy and procedures, and regulations which apply within the scope of the position, including Bank Secrecy Act. Perform loan servicing from new loan barding, process and monitor loan payment transactions, payoff demand requests, loan payoffs, insurance tracking and rate changes; Coordinate daily activities and functions of loan servicing to ensure proper interpretation and implementation of all regulatory requirements and bank policies; Assist customers and staff with loan-related inquiries; Perform loan account maintenance; Ensure compliance with all applicable government, investors, and bank regulations; Perform other duties as assigned QUALIFICATIONS EDUCATION: AA degree or equivalent EXPERIENCE: No experience required. Experience in mortgage servicing/lending is a plus SKILLS/ABILITES Strong interpersonal and customer service skills Positive attitude PC proficiency in Microsoft Office Detail-oriented and follow-through skills. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. WHY WORK FOR US? Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago, and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to: Medical insurance Vision insurance Dental insurance 401(k) Disability insurance Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

We're looking for an Ecommerce Customer Service Representative to join our team by assisting customers placing online orders through inbound calls, outbound calls, and email correspondence. Do you have excellent communications skills and problem-solving skills? This may be the perfect job for you! This is an on-site position based in Los Angeles, CA. The ideal candidate for this job is engaging, client-centric, focused on finding solutions, and committed to providing A+ customer service. About the Role - Job Responsibilities Include: Respond, answer, and resolve any customer inquiries and concerns Help customers place orders over the phone; increase revenue through cross-selling and up-selling merchandise Communicate with customers who are experiencing various issues through emails, phone calls, and live chat Develop and maintain a strong knowledge of our clothing and other products, as well as our current promotions Help receive and prepare incoming ecommerce merchandise so that it is shipment-ready for our customers Provide product detail to our Ecommerce team to help improve online product descriptions Communicate clearly with all departments in writing and/or verbally regarding defective and unacceptable merchandise Offer suggestions as needed to improve team processes or efficiencies Respond promptly and accurately to customer inquiries and requests Assist customers with placing, tracking, and returning orders Work with Ecommerce team on related initiatives and activities as needed Qualifications - Candidate Requirements: High school diploma / GED Experience working with Gorgias, AirCall, Shopify and/or similar Ecommerce platforms systems preferred Ability to read, write, and speak in both English and Spanish (bilingual) Self-motivated with the ability to question and learn new tasks quickly Ability to empathize with and prioritize customer needs Ability to determine customer needs and provide appropriate solutions Highly motivated, energetic and upbeat personality Microsoft Office Knowledge - Outlook, Excel, and Word Ability to work independently and with a team Pay range and compensation package - Benefits: 401k plan with partial company match Comprehensive healthcare, dental, and vision plan Clothing discount Voluntary life insurance, as well as short-term and long-term disability policies Voluntary free annual biometric health test Early access to company sample sales Company-sponsored Wellness program Access to free monthly health & mindfulness webinars Seasonal monetary awards for participation in company Fitness Challenges Partial healthcare-subsidized fitness membership to 10,000 gym locations across the country Company-subsidized discounts to theme parks & local attractions, including Disneyland, Knotts Berry Farm, Universal Studios, Legoland, Six Flags, Sea World, and Southern California sports teams; discounts to brands including Vitamix, Sonos, and others

Job Title: Customer Service Representative Job Type: Full Time About Us At Ultima, we're not just selling products-we're offering real solutions to real challenges. As a CSR, you'll be on the front lines of our growth strategy, connecting with prospective customers, understanding their needs, and delivering value that makes a measurable difference. We're building a team that values integrity, performance, and people-and we want you to be part of it. Job Summary As a CSR you'll be the key point of contact for customers. You'll answer any questions, queries and concerns all while being the face of the company! Your role ensures that all customers feel informed, supported, and excited while learning about our Client. Key Responsibilities • Engage with customers face to face providing friendly support • Proactively identify customer needs and recommend appropriate products, upgrades, or solutions • Handle inquiries related to pricing and general information • Achieve individual and team sales targets through excellent service and persuasive communication • Maintain up-to-date knowledge of our client's products and services Qualifications 1-3 years of experience in customer service, event coordination, or hospitality Excellent verbal and written communication skills Strong problem-solving skills and the ability to stay calm under pressure High attention to detail and exceptional organizational skills Positive, team-oriented attitude with a passion for creating memorable experiences What We Offer Competitive salary and benefits package Opportunity to travel to live events (as applicable) Fun, collaborative, and creative work environment Clear growth path in the customer experience and events space Exposure to exciting high-profile brands How to Apply: Submit your resume for consideration! Interviews will be held in person at our Culver City office beginning this week! If you're out of state we can arrange a virtual meeting. Looking forward to connecting with you!

Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Please submit your resume and we will follow up with the next steps. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Salary plus Bonus Paid Time Off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Jons Marketplace currently has positions available in the General Customer Service job family. The General Customer Service job family has several customer service positions with the primary focus on following Jons Marketplace customer service standards, safety guidelines and supporting all company policies applicable to the position. Any of the following positions may be available: Cashier, Floral Clerk, Frozen Food Clerk, Grocery Clerk, Non-Foods Clerk, Produce Clerk, Service Deli Counter Clerk, Customer Service Booth Person and Scan File Clerk.

Join the movement! Erewhon market is trailblazing in the health and wellness industry, and we're rapidly expanding! Our culture comes from unstoppable leaders, inspiring staff, and the best food and wellness products on the planet. 10+ locations and growing. What we offer: $27 - $35 / hour (based on experience) 50% off organic meals daily 20% off in-store purchases 401k with 4% match, Paid Vacation, Health Benefits and much more… Bonuses and sales rewards (for some departments) HUGE opportunities for career growth What You Will Do: Assists Store Director and Store Assistant Director in responsibility of the store. Forecasts/reforecast business, focusing on productivity to meet sales goals. Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.). Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed. Assists in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly. Ensures company standards are met for store and associate appearance at all times. Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner. Ensures all pricing, signage, and displays are correct at all times. Responsible for controlling inventory stock levels and reordering as necessary within budget. Enforces all company policies and procedures, including health, safety, and security. Manages and controls shrink. Other duties as directed by upper management. What You Will Bring: 3-5 years of experience as a grocery assistant store manager or equivalent management experience. Strong verbal and written communications skills. Must be an excellent organizer and problem solver with strong project management skills. Possess strong interpersonal skills to communicate with confidence to both internal and external customers. Erewhon has many opportunities for career development and growth as we expand across Southern California with ten current stores (Beverly Hills, Calabasas, Culver City, Grove (Fairfax), Manhattan Beach, Pasadena, Santa Monica, Silver Lake, Studio City, and Venice). Erewhon Market is an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. By applying, you agree to Erewhon's Notice of Collection policy and all its terms and conditions: *************************************************************

Job Title: Customer Service Manager Position Description: The Customer Service Manager is the dealership's goodwill ambassador and fulfills the dealership's customer relations policies in an effort to build and retain a loyal customer base. Duties & Responsibilities: Works with department managers to develop and administer the dealership's customer relations program. Recommends revisions to customer relations programs and policies. Work with sales and service people to ensure that post-sale/service customer contacts are made and that updated files are kept on all customers. Assists in resolving customer complaints which cannot be handled by sales/service people or managers. Coordinate all manufacturer and internal customer follow-up programs. Report dealership ratings on all factory-generated surveys. Prepare weekly and monthly reports on the status of customer satisfaction in the dealership. Including: Current zone and region standings Significant changes in customer ratings and possible contributing factors New customer satisfaction ratings The dealership's achievements in or unique experience with customer satisfaction Case histories of customer problems and how they were handled. Provide training in group and individual settings so all departments are aware of customer service standards. Additional Expectations: Handle all Customer Concerns first… if you cannot resolve, see the GSM for immediate resolution. Monitor all dealer socket e mails and letter communications regarding CSI for sales and for Service working with the Mangers to resolve any issues and close the loop for follow up with the customer. All communications must be documented in Dealer Socket. Apology letters and or emails will be personalized. No form letters or templates for auto response. Make a 3-day follow up CSI call as well as a 14-day all excellent survey call for all new vehicle customers. Responsible for attending and participating in new hire and existing training of front line employees keeping CSI and Ford Blue Oval initiatives in front of all employees. Post both daily and monthly scores in employee accessible areas including break room technician locker room etc. Report to Controller at month end Van Stats all monthly and 12-month CSI scores for each Finance Producer and Service Advisor Weekly in advance schedule all CSI underperformers in for a training meeting held at noon, mandatory attendance if they are below group average. If an employee fails to attend without permission of the General Sales Manager or Service Director, this will be cause for disciplinary action such as a write up. Monitor all daily delivery checklists returned and signed by the sale person, customer and Manager. A monthly list will be maintained. Responsible for training of all employees in superior customer service to include telephone receptionist and cashiers Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to logically solve complex personnel/business problems. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB. ______________________________ ________________ Signature (Employee) Date ______________________________ ________________ Signature (Supervisor) Date

Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company's continuous fast growth. This role will provide leadership and direction to the Customer Service team to ensure that an excellent standard of service is provided and maintained. Job Duties: Maintain an expert understanding of Sunny products and operations to better understand the needs of the customer and the needs of the company. Plans, coordinates, and assists with the daily workflow to achieve maximum productivity Oversee a team of customer service teams and ensure they are providing an exceptional customer experience. Ensure customer part orders are shipped, accurately, in timely manner. Monitor and oversee the Customer Service Team processes and quality. Builds relevant solutions and product enablement support. Review emails, chat, and phone call communications ensuring that company policies and ideals are upheld Resolve complex, escalated customer problems or disputes in a professional manner. Coach and support team members to help them meet departmental goals. Keep records and documentation of customers' interactions for training purposes. Create monthly departmental reports to determine whether KPIs are being met and where there is room for improvement. Constantly provide customer feedback to internal cross-functional teams to improve product and customer experience. Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service representatives. Process customer returns and manage return inventory Requirements Process customer returns and manage return inventory Requirements Improve customer service procedures, policies, and standards for the customer support department. Review processes, propose efficiency improvements, and implement process improvements Requirements: Bachelor's degree required 5+ years prior experience in customer-facing roles. Proven experience in a leadership role is required. Effective verbal and written communication skills and excellent phone etiquette and elevated speech Must demonstrate strong analytical thinking skills. Should possess strong problem-solving skills and the ability to make sound judgment calls. Superior organizational and time management skills. Knowledge of customer service programs and databases, or the ability to learn new software quickly.

Please, review and apply for this position through the QCI system following the link below (Copy and Paste): http://jobs.qcitech.com/jobseeker/Customer_Service_Manager_J02157241.aspx *You can apply through Indeed using mobile devices with this link. Additional Information

Join Us in Transforming Lives Every Day At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it's an opportunity to make a profound impact on countless lives. Job Type: Full-time, Exempt Work Hours: Exempt employees shall be paid an established salary on a bi-weekly basis and are expected to fulfill the duties of their position regardless of hours worked. The workweek for full-time exempt employees is normally considered to be 40 hours; however, greater emphasis is placed on meeting the responsibilities assigned to the position than on working a specified number of hours. Exempt employees are not eligible to receive overtime compensation. Must be available evenings, holidays, and weekends as required. Work Setting: In-person Location: Employee may be assigned to a base office in Azusa, CA. Travel: Required to travel by personal auto, OneLegacy vans and/or air to meeting sites and other locations. Summary of Functions: The Supervisor, Organ Surgical Services, is responsible for the supervision of the day-to-day organ recovery operations including staffing logistics, case logistics, and the recovery of organs. Provides instructions to staff on the recovery efforts to ensure all organs recovered follow the specifications and guidelines by both OneLegacy and OPTN. Ensures all staff are trained and have the necessary equipment, tools, and supplies for performing the various types of organ recoveries. The supervisor performs all duties and responsibilities in compliance with OneLegacy policies and procedures, the standards and regulations as outlined by the OneLegacy, CMS, UNOS, OPTN and other applicable federal, state and local laws. Under the guidance from the Manager of Organ Surgical Services (MORS), the Organ Recovery Services Supervisor (SORS) will be responsible for the Surgical Recovery Coordinators, Organ OR coordination, organ mechanical perfusion and research organ recovery, allocation of research organ and organ pathology. This position requires an advanced level of expertise and overall understanding of the surgical organ recoveries and transplantation process. Responsibilities include the following below. Duties & Responsibilities: Essential Job Functions: 1. Supports the organizations Mission, Vision, Initiatives and Core Values 2. Oversees the day-to-day organ recovery operations including but not limited to staffing activities and Organ recovery activities. 3. Provides direct supervision of the staff performing recoveries in-field or at a Onelegacy recovery facility. 4. Ensures staff are properly trained to perform all assigned tasks and functions. 5. Functions as a Supervisor on Call (24-hour shifts) withing Organ Recovery Services and provides staff with instructions and guidance to maximizing organ recovery opportunities and ensure the procedures and policy are being performed 6. Functions as a Surgical Recovery Coordinator during staffing shortages or high case volumes. 7. Performs both Annual competencies and General competencies for all surgical recovery coordinators. 8. Performs periodic in field evaluations and observations of SRC, PTC and RCC when on active organ OR recovery, both brain death and DCD donors. 9. Works collaboratively with Organ Recovery Services Manager to perform annual reviews of the surgical recovery coordinators. 10. Required to attend all General staff meetings, Leadership meetings and Department meetings deemed necessary by the Manager, Director, or CEO. 11. Represents OneLegacy at any local, regional, or national meetings 11. Works collaboratively with peers and leaders of other departments to improve communication and performance. 12. Audits the recovery process and provides staff with necessary feedback for improvement. 13. Ensures staff understand and comply with all recovery objectives, performance standards, and policies. 14. Ensures the facility maintenance and cleaning. 15. Ensures staff complete UKG/Timesheets Accurately and on time. 16. Provides staff in the moment coaching or mentoring to foster a teamwork environment. 17. Conducts monthly one on one with staff and performs annual reviews. 18. Assists with recruiting and interviewing new staff both internally and externally Supervisor Responsibilities: 1. Oversight and supervision and training of Surgical Recovery Coordinators a. Additional higher-level oversight and supervision of traveler surgical recovery coordinators when applicable. 2. Act as Surgical Recovery Resource on call: a. 24 hours on call resource for surgical recovery coordinators including PTC and RCC when on an active OR b. Create daily staffing model to ensure organ surgical services provides support for all active donor cases going to OR c. Act as Surgical triage for issues regarding donor O.R. process, kidney perfusion, documentation, surgical damage, team huddles, and events in the O.R. d. Participate in twice daily Donor Rounds e. Participate in once daily O.R. Plan Rounds 3. Training a. Didactic and practical hands-on training of new staff b. Ongoing training of current staff c. Review, revision, and development of training documents and competencies 4. Policy development a. In partnership with the Manager of Organ Recovery Services, review and make recommendations for updates to all organ recovery service policies. 5. Required availability to act as expert Surgical Recovery Coordinator during surging donor cases at Azusa and donor hospitals, responsibilities to include. a. Surgical Coordinator b. Scrub Tech at ATRC or RTRC c. Mechanical Perfusion of Organs d. Recovery of research organs e. Education and Training of external partners 6. Mechanical Perfusion a. Develop and implement training program for SRCs to provide mechanical organ perfusion at either partner hospital O.R. or a OneLegacy facility. 7. Research Organ Allocation a. Develop and implement training programs for allocation of research organs. b. Ensure effective allocation, recovery, and distribution of research organs. 10. Reviews and audits Recovery Documentation. Skills and Abilities: 1. Must have the ability to delegate, inspire and communicate effectively. 2. Excellent verbal and written communication 3. Strong interpersonal and problem-solving skills 4. Have a commitment to the organization. 5. Ability to coach and mentor staff in career growth. Physical Environment/Working Conditions: Location: Corporate office. Travel: Required to travel by personal auto, OneLegacy vans and/or air to meeting sites and other locations. Work Hours: Exempt employees shall be paid an established salary on a bi-weekly basis and are expected to fulfill the duties of their position regardless of hours worked. The workweek for full-time exempt employees is normally considered to be 40 hours; however, greater emphasis is placed on meeting the responsibilities assigned to the position than on working a specified number of hours. Exempt employees are not eligible to receive overtime compensation. Must be available evenings, holidays, and weekends as required. Job Qualifications and Requirements: Education: Required to have one of the following: Associate degree or higher education degree. Completion of a Certification Program such as: Emergency Medical Technician (EMT), Surgical Technologist (CST), Paramedic (NRP), Certified Nurse Assistant (CNA), Licensed Vocational Nurse (LVN), Registered Nurse (RN). Experience in allied health fields such as (physiology, anatomy, surgical technologist (scrub tech), EMT, ER Technologist, paramedic, pathology, or nursing). CEBT or CTBS Certifications is preferred but not required. Experience: Two years of experience in tissue or organ recovery is required. Certification & License: OneLegacy requires employees to maintain a current California driver's license and current vehicle insurance. Required to have reliable automotive transportation. Requirement: Employee must be able to pass a local government agency (coroner's office) background check. Equipment: Reliable automotive transportation required. Salary Range: $95,000 - $140,000 The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Benefits Medical/Dental/Vision Plans -Employer pays 90% of premium cost for employee and their dependents 19 days of PTO 2 Floating Holidays 10 Holidays Life Insurance Supplemental Life Insurance Wellness Plans Employee Assistance Program Pet Insurance Gym Onsite Mileage Reimbursement to applicable positions Tuition Reimbursement Employee Referral Program 403b Retirement Plan with an annual discretionary 8% Employer contribution School Loan Forgiveness