Customer Service Supervisor Jobs in Las Cruces, NM

Contour Client Consultant - Appointment Setter (Full-Time) Are you a results-oriented sales professional who thrives on connecting with people? Join us as a Contour Client Consultant and help clients take their first steps toward achieving their aesthetic goals. Position: Appointment Setter Type: 1099 Contractor Schedule: Full-Time, flexible calling hours between 9 AM - 8 PM, in the spa's timezone (including weekends) Location: Remote (must meet equipment and scheduling requirements) Key Responsibilities Make outbound calls to warm leads and schedule consultations for our medical spa partners. Build rapport with clients and maintain a professional and engaging communication style. Meet or exceed appointment-setting and performance targets. Maintain accurate records of client interactions and scheduling details in CRM tools. What We're Looking For Sales Experience: Prior experience in sales or appointment setting is required. Tech-Savvy: Familiarity with CRM systems and reliable equipment ( Chromebooks are not permitted ). Self-Starter: Highly motivated individuals who can work independently in a remote environment. Excellent Communication: Strong verbal and written communication skills with a customer-focused approach. What We Offer Competitive, commission-based pay. Comprehensive training and ongoing support. Flexibility as a 1099 contractor. Opportunities to grow with a thriving team. Be a part of a team that inspires confidence and helps clients look and feel their best!

This job is best for someone who enjoys communicating with people both over the phone and digitally. The primary purpose of the role is to help current and future customers by answering their questions. This helps us gain new clients and keep current clients. Responsibilities Communicate with customers via phone, email, social media and chat Provide knowledgeable, empathetic answers to questions about our services and products Work with internal departments to meet customer's needs Data entry in various platforms Maintain a low refund rate Maintain a high customer satisfaction rate Qualifications At least 1 - 3 years of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Excellent working with computers and learning new software Basic understanding of medical terminology We are a fast-growing company with international reach. Our YouTube following of over 670K subscribers provides us with hundreds of customer service inquires every day. We need your help to point people in the right direction to get them the help they need to reach their health goals. The ideal job candidate will have experience in kinesiology, exercise science, health, wellness, biology, or personal training.

As a Member Support Representative, you will be responsible for addressing customer inquiries and providing exceptional support in a dynamic, collaborative environment. Your role involves handling sensitive customer information and resolving issues effectively, contributing to the overall customer satisfaction and company success. With opportunities for growth and advancement, this position emphasizes outstanding communication and problem-solving skills. Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliverthe most advanced, digitally poweredbusiness services to help the worldsbest brands streamline their business inmeaningful and sustainable ways. With more than 500,000 inspired andpassionate people speaking more than300 languages, our global scale and localpresence allow us to be a force of goodin supporting our communities, ourclients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balancedhigh-tech andhigh-touchapproachblended withdeepindustry and geographic expertise, wemake people's livessimpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only thebest in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our El Paso, Texas location. Your Responsibilities As a Contact Agent Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive Appropriately communicate with customers Were looking for fearless people people who are inspired to deliver only the best in all that we do. Outstanding communication, listening and analytical skills Customer service and/or sales experience preferred Candidate must display strong organizational and problem solving skills The individual must be able to prioritize tasks and work well under pressure while remaining focused Must have a desire to learn general knowledge about the securities industry including the basic principles of equity, option and mutual fund transactions Candidate must be client service oriented and have general knowledge of Windows based computer systems Ability to adhere to attendance policies and work within a structured schedule which includes a variety of shifts College degree preferred but not required 6 months customer service experience minimum Over 18 years of age Ability to type 25 wpm Comfort with desktop computer system Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Keywords: customer support, client service, customer inquiries, active listening, problem solving, teleperformance, service excellence, communication skills, on-site support, employee benefits RequiredPreferredJob Industries Other

Role & Responsibilities: To perform district air import operations and provide all associated documentation. Work closely with sales, account managers or sales office to respond expeditiously to customers' needs. Communicate to customers, carriers, and other offices/agents in a quick and thorough manner Obtain documentation from carrier operators, match them with pre-advice and open files on the freight management system (FMS) Notify customers/brokers of product arrival and charges associated with these services; to do the same with the invoicing process. Generate freight transfer and support it with appropriate documentation. Track cargo arrival prior to arrival and update FMS milestones as per company guideline. Communicate timely with clients to set up and complete delivery of shipments. Issue delivery orders to carriers/truckers to arrange timely delivery. Complete all inbound moves; this includes, but is not limited to, ITs and permits to transfer. Obtain all necessary documents and charges prior to releasing freight; to supply sufficient documentation that will accurately verify all carrier invoices before payment approval. Trace lost freight and shortages; to follow-up with airlines/shipping lines and inform all stations /agents involved of these actions. File preliminary notices of claim. Assure that each file contains all its necessary documentation in correct sequence; to notify all parties that payable and receivable documents are completed accurately and forwarded in a timely manner; to develop clear, concise, accurate records that enable the accounting department to properly credit and bill A/R and A/P. Complete all tracking and billing milestones as set forth by company guidelines. Perform any other duties that may be assigned by the Department Manager/District Manager. Qualifications: 1-year experience in Freight Forwarding Ocean Operations Required. Attention to detail, deadline-oriented, dependable, persistent, ability to manage time effectively, independent, documentation skills, scheduling, and reporting skills. Proven ability to communicate effectively with clients and vendors, with the ability to respond to a high volume of emails daily. Proven ability to suggest and implement corrective actions in case of issues that may arise. Strong computer skills with the ability to learn various computer programs.

Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced and friendly environment. Additionally, they lead front-end operations and oversee the entire store in the absence of the Store Manager and Assistant Store Manager. This role is responsible for driving store sales, team member recruitment, engagement and retention. This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink. Overview of Responsibilities: Positively shape the culture in the store by modeling the leadership behaviors aligned to Sprouts values. Consistently drive customer satisfaction by ensuring team members provide superior customer service throughout the store. Demonstrate product knowledge when assisting customers when working with team members. Listen to and resolve customer complaints in compliance with company standards. Champion the activity and results surrounding the customer service surveys and portal. Consistently demonstrate a positive attitude, leadership and organization skills, time management skills, willingness to learn new products, and help educate customers. Communicate standards, expectations, policy changes, and product knowledge to the team members.Coordinate and execute Team Member Appreciation Week, Team Member of the Month, and other reward and recognition programs. Organize in store hiring events, interviews and build candidate pipeline in partnership with Region Talent Advisor Specialist. Responsible for hourly team member staffing, scheduling, training, and developing team members as well as managing discipline and performance appraisals for areas of responsibility. Celebrate store successes and identify/address opportunities for improvement. Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers. Lead front end operations, ensure department records, and cash handling/accounting comply with legal and company policies and procedures. Manage team member concerns and conflict through proactive and clear discussions. Facilitate career development conversations in the store and support movement across the organization in stores, store support and distribution centers. Communicating sales promotion information to cashier team ensure proper execution and customer satisfaction. Provide and receive constructive feedback and direction for effective communication and collaboration with others. Accountable for proper posting of store signage (compliance, sales event, holiday, and door signage). Execute company programs to ensure the profitability of store operations and customer satisfaction in compliance with company safety, labeling, health, and weights and measures standards. Keep the department and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases. Foster a positive and engaging work environment while adhering to all safety, health, and compliance regulations. Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention paid to code dates. Help build and maintain displays on the sales floor, compliant with company programs and standards. Help verify accurate labeling and pricing on all products, oversee price changes, and remain up to date on sale prices. Communicate temperature failure of cases, shelves, and storage areas to Store Manager. Confidently and effectively address emergencies, crises, equipment failure, and resolve any issue that maycrop up. Flexible to perform other related duties as assigned. Qualifications: Be at least 21 years of age. Have a high school diploma or equivalent, a degree in business management, marketing, retailing,communications, advertising, or related field preferred. Have demonstrated success leading total building operations with integrity, including profit and loss,safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performanceappraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, andmerchandising. Professional communication skills, both written and verbal, along with attention to detail, analytical, andsolution-focused decisiveness. Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resourcessoftware. Be flexible to work a schedule that changes based on business needs, including nights, weekends, andholidays. Able to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items is requiredoccasionally. Pushing and pulling racks and U-boats of merchandise is common throughout a typical day. Push and pullforce required ranges from 80 pounds to 100 pounds. Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, andtransfer items horizontally. Wear PPE consistent with the task assignment, including but not limited to non-slip, closed-toe shoes,long pants, and gloves (latex and or cut-resistant). Tools and equipment used include, but are not limited to, phone, computer, mouse, keyboard, ovens,freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, andpallet jacks. Benefits: In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include: Competitive pay Sick time plan that you can use to support you or your immediate families health Vacation accrual plan Opportunities for career growth 15% discount for you and one other family member in your household on all purchases made at Sprouts Flexible schedules Employee Assistance Program (EAP) 401(K) Retirement savings plan with a generous company match Company paid life insurance Contests and appreciation events throughout the year full of prizes, food and fun! Eligibility requirements may apply for the following benefits: Bonus based on company and/or individual performance Affordable benefit coverage, including medical, dental and vision Health Savings Account with company match Pre-tax Flexible Spending Accounts for healthcare and dependent care Company paid short-term disability coverage Paid parental leave for both mothers and fathers Paid holidays Get Paid Every Day! Sprouts Farmers Market offers DailyPay - if you're hired as an eligible employee, you'll be able to transfer the money you've already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you don't have to wait for payday to access the money you've already worked for. With DailyPay, you can see how much you've made every day and you can transfer your money any time before payday. You can learn more by visiting ********************************************************** Why Sprouts: Grow with us! If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts' management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary. Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance. California Residents: We collect information in accordance with California law, please see here for more information.

North America Customs Operations Manager About us PHINIA: Advancing sustainability today, powering carbon-free tomorrow. At PHINIA, we create premium fuel systems, electrical systems, and aftermarket parts for internal combustion engine (ICE) vehicles and industrial applications. We make sure our products are clean, efficient, and high value because we know the actions that we take today will have a profound impact on the world tomorrow. Our goal? The cleanest ICE technology: carbon-free combustion. Always, PHINIA puts quality first, continuing our legacy with over a century of rich expertise and technological innovation. The name PHINIA has roots related to "bright" and "future," representing our confidence and commitment to bettering the world. Our Culture We believe the health and safety of our employees are a top priority, we care about our local communities and the global environment. PHINIA promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration. Career Opportunities We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow. Job purpose The North America Customs Operations Manager will provide guidance and management to USA/Mexico and USA/Canada Customs operations, monitoring and creating processes and procedures and ensuring that legislation and bests practices are implemented. In addition, it will be the crucial point of contact for North America Customs Border and Protection. Key Responsibilities * Assure customs operations formalities in the USA are completed in the fastest, highly efficient, and most cost-effective manner while abiding by all customs regulations and compliance requirements * Ensuring that all customs duties are optimized by applying customs procedures of economic significance as well as free trade agreements; Actively participate in obtaining relevant customs authorizations from USA Customs (marking, IIT, OGA, etc.) * Ensuring that all information and legally relevant aspects (e.g., guidelines regarding product origin, customs value, special customs regimes, etc.) are included in the process organization in a lean and efficient context * Advise the business on Customs opportunities and risks about proposed new footprint or changes to current business operations * Monitoring USA/Mexico and USA/Canada customs broker performance related to entry release and timing KPIs * Support and Manage C-TPAT program ensuring that the plants are compliant with the requirements * Support operating units by providing core business data to supply chain partners * Work with other regions to align process and procedures * Managing customs North America KPIs * Ongoing monitoring of customs activities, customs laws, and country agreements * Liaise and Monitor Mexican customs operations with plants * Maintain USA Customs ACE Portal Account * Support EEI filing related to USA Principal exports to Maquiladora * Manage monthly broker reviews for USHTS, Classification Referrals, SPI. Schedule B * Manage Customs services providers' relations * Support and Manage USA Customs Value Reconciliation Process (including cost submission & line by-line value review) * Support FTA Reconciliation and other post-entry refund processes * Serve as the single point of contact for USA CBP * Establish and maintain Customs Bonds * Collaborate with production sites, Corporate Logistics, Purchasing, Finance, Tax, and Legal departments, as well as customs authorities * Support Drawback and other special programs Opportunities What we're looking for * 8+ years experience in trade compliance and customs operations related to automotive companies * Bachelor's degree or equivalent in Logistics, Supply Chain, or Customs related area * Fluent in English written and oral * Fluent in Spanish written and oral * USA License Custom Broker * Familiar with Tariff Classification in your region * Familiar with Americas special trade programs & customs procedures * Familiar with C-TPAT implementation and Management * Knowledge of Excel and SAP What we offer * We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value. * We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed. What we believe * Product Leadership - Innovation that brings value to our customers * Humility - Seeking out diverse perspectives and working collaboratively * Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional * Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse * Integrity - Taking responsibility for our decisions and doing what is right * Accountability - Taking ownership of our actions and driving results Safety You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance to ensure that our employees go home as safe and as healthy as when they came in, or even better! We also believe that health and safety is everyone's responsibility, as such, PHINIA employees will know and comply with all applicable safety policies, standards, and procedures. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. The hazards of each task shall be assessed, and the risk shall be managed accordingly. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative. Equal Employment Opportunity PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status. Visa Sponsorship PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis. No Unauthorized Referrals from Recruiters & Vendors Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received. Advancing sustainability today, powering carbon-free tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit ************** #LI-Hybrid Global Terms of Use and Privacy Statement Carefully read the PHINIA Privacy Policy before using this website. Your ability to access and use this website and apply for a job at PHINIA are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms. Career Scam Disclaimer: PHINIA makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by PHINIA. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact PHINIA through PHINIA's website to verify the authenticity of any employment opportunities.

North America Customs Operations Manager About us PHINIA: Advancing sustainability today, powering carbon-free tomorrow. At PHINIA, we create premium fuel systems, electrical systems, and aftermarket parts for internal combustion engine (ICE) vehicles and industrial applications. We make sure our products are clean, efficient, and high value because we know the actions that we take today will have a profound impact on the world tomorrow. Our goal? The cleanest ICE technology: carbon-free combustion. Always, PHINIA puts quality first, continuing our legacy with over a century of rich expertise and technological innovation. The name PHINIA has roots related to “bright” and “future,” representing our confidence and commitment to bettering the world. Our Culture We believe the health and safety of our employees are a top priority, we care about our local communities and the global environment. PHINIA promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration. Career Opportunities We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow. Job purpose The North America Customs Operations Manager will provide guidance and management to USA/Mexico and USA/Canada Customs operations, monitoring and creating processes and procedures and ensuring that legislation and bests practices are implemented. In addition, it will be the crucial point of contact for North America Customs Border and Protection. Key Responsibilities Assure customs operations formalities in the USA are completed in the fastest, highly efficient, and most cost-effective manner while abiding by all customs regulations and compliance requirements Ensuring that all customs duties are optimized by applying customs procedures of economic significance as well as free trade agreements; Actively participate in obtaining relevant customs authorizations from USA Customs (marking, IIT, OGA, etc.) Ensuring that all information and legally relevant aspects (e.g., guidelines regarding product origin, customs value, special customs regimes, etc.) are included in the process organization in a lean and efficient context Advise the business on Customs opportunities and risks about proposed new footprint or changes to current business operations Monitoring USA/Mexico and USA/Canada customs broker performance related to entry release and timing KPIs Support and Manage C-TPAT program ensuring that the plants are compliant with the requirements Support operating units by providing core business data to supply chain partners Work with other regions to align process and procedures Managing customs North America KPIs Ongoing monitoring of customs activities, customs laws, and country agreements Liaise and Monitor Mexican customs operations with plants Maintain USA Customs ACE Portal Account Support EEI filing related to USA Principal exports to Maquiladora Manage monthly broker reviews for USHTS, Classification Referrals, SPI. Schedule B Manage Customs services providers' relations Support and Manage USA Customs Value Reconciliation Process (including cost submission & line by-line value review) Support FTA Reconciliation and other post-entry refund processes Serve as the single point of contact for USA CBP Establish and maintain Customs Bonds Collaborate with production sites, Corporate Logistics, Purchasing, Finance, Tax, and Legal departments, as well as customs authorities Support Drawback and other special programs Opportunities What we're looking for 8+ years experience in trade compliance and customs operations related to automotive companies Bachelor's degree or equivalent in Logistics, Supply Chain, or Customs related area Fluent in English written and oral Fluent in Spanish written and oral USA License Custom Broker Familiar with Tariff Classification in your region Familiar with Americas special trade programs & customs procedures Familiar with C-TPAT implementation and Management Knowledge of Excel and SAP What we offer We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value. We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed. What we believe Product Leadership - Innovation that brings value to our customers Humility - Seeking out diverse perspectives and working collaboratively Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse Integrity - Taking responsibility for our decisions and doing what is right Accountability - Taking ownership of our actions and driving results Safety You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance to ensure that our employees go home as safe and as healthy as when they came in, or even better! We also believe that health and safety is everyone's responsibility, as such, PHINIA employees will know and comply with all applicable safety policies, standards, and procedures. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. The hazards of each task shall be assessed, and the risk shall be managed accordingly. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative. Equal Employment Opportunity PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status. Visa Sponsorship PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis. No Unauthorized Referrals from Recruiters & Vendors Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received. Advancing sustainability today, powering carbon-free tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit ************** #LI-Hybrid Global Terms of Use and Privacy Statement Carefully read the PHINIA Privacy Policy before using this website. Your ability to access and use this website and apply for a job at PHINIA are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms. Career Scam Disclaimer: PHINIA makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by PHINIA. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact PHINIA through PHINIA's website to verify the authenticity of any employment opportunities.

El Paso, US Join our Customer Service team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon. Together, we build innovative and useful products that elevate people's lives everywhere every day. **Look around your home, and you'll find us everywhere,** in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent! **Position:** Customer Service Supervisor **Department:** Customer Service **Work Location:** El Paso, TX, Hybrid (work 3 days onsite) **Hybrid Schedule:** Helen of Troy associates enjoy the advantages and flexibility of a hybrid working model, allowing for in office 3 days minimum, and remote 2 days. Any changes to this working model would be communicated accordingly. **What you will be doing:** Orients and trains new Customer Service Representatives. Supervises Customer Service Representatives in their daily tracking of orders and returns, as well as, follows-up on Customer and Sales Representatives calls. Assists with technical questions or complaints. Maintains critical inventory reports, as well as, critical order updates to the warehouse. Evaluates and rewards performance. Tracks and approves employee time schedules. * Trains and orients users to utilize the ORACLE Order Management System. * Monitors daily workload orders and returns and ensures deadlines are met. * Ensures established processes are followed diligently by auditing e-mails, orders, and returns daily. * Assigns work in case of absence or planned vacation. * Manages territory loads and determines if re-alignment or re-assignments are necessary. * Answers customer service calls. * Assists with both compliance and non-compliance teams to ensure issues are resolved in a timely manner. * Leads all aspects of Customer Service Representatives' work plans and progress. May redistribute work or realign tasks. * Assists and develops metrics to help evaluate performance and sets goals. * Assists in developing ways to reward team members. * Approves and supervises employee times sheets. * Manages employees in accordance with Helen of Troy's policies. Interviews, hires, and trains employees. Prepares work schedules, assigns duties, and directs work. Evaluates quality of work, conducts performance appraisals, and counsels employees. Addresses complaints and resolves problems. **Skills needed to be successful in this role:** * Strong oral and written English communication skills and good leadership skills * Excellent collaboration and time management skills * Good interpersonal skills * Good presentation skills * Proficient office skills which include: Filing, Telephone Systems, Data Entry, Faxing and Copying **Minimum Qualifications:** * High School Diploma or General Equivalency Diploma * 2+ years in related experience * Proficient with Microsoft Office application skills (Excel, Word). Good solid understanding of ORACLE * Typing WPM 40 words per minute * Authorized to work in the United States on a full-time basis **Preferred Qualifications:** * **Intermediate bilingual skills, Spanish** **Benefits:** Salary + Bonus**,** Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance. #LI-KE1 #LI-Hybrid For more information about Helen of Troy, visit . You can also find us on , and **.** **Helen of Troy is an Equal Opportunity/Affirmative Action Employer.** We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status, or any protected basis. We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at **************. Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon - many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity. At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide. *The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.*

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested Additional information:Salary: 45Frequency: Per hour Employment type: Full-time

LOCATION Las Cruces, NM JOB TYPE Full-Time PAY TYPES Salary + Bonus SALARY $30000 - $40000 / year BENEFITS & PERKS MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement APPLICATION DETAILS No Resume Required, On-site Interview POSITION OVERVIEW Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posses excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone for a variety of commercial, state, and federal projects, you will assist and support them with your leadership and expertise. As the team coach and leader, you will be directly responsible for the performance and success of your team. This is a management-level position. Prior experience in management, supervisor, or customer service leadership is highly preferred. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. In this role, you will be responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program-wide. Supervisors conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. You will also work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Essential Duties Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling. Responsible for coaching and developing reports on customer service processes and best practices. Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously Drive a culture of accountability, continuous improvement, and personal excellence Directs workforce management activities and sets performance goals and objectives accordingly Develop and maintain strategy on ensuring customer satisfaction on all service interaction Provide team motivation and development to maximize sales opportunities Responsible for the overall performance and productivity of direct reports Responsible for weekly payroll review and submission to ensure correct entries Responsible for driving the growth of revenue and profit originating from a call center Proven ability to meet performance, efficiency, and quality assurance targets Monitoring of individual and team results to identify and act on both positive and negative performance Communicate key messages effectively to ensure that direct reports are informed of process changes Provide regular feedback to representatives regarding performance wins and areas of opportunity Work with other departments in the organization, such as quality assurance, training, IT, and recruiting. Develop and audit quality assurance strategies to ensure the delivery of world-class service Determining work procedures, preparing work schedules, and expediting workflow Responsible for hiring, coaching and terminating call center employees Be a subject matter expert on your client's business Manage remote employees as needed. Other duties and responsibilities as assigned CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS Minimum of 3-years of total call center experience or 1-year of call center management experience Associate's degree or equivalent combination of education and relevant work experience Exceptional interpersonal & communication skills Strong supervisory experience including staff development Advanced knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint Demonstrated ability to drive sales through the actions of others Superior knowledge of call center tools and technology used to manage KPIs and SLAs Possess practical conflict resolution skills (both customer and agent conflict) Proven leader with advanced time management, planning, organizational and multitasking skills Ability and eagerness to learn new products and system Ability to work in a professional, fast-paced environment Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets Clear, concise and practical communication skills (both oral and written) A solution-oriented and positive mindset that openly embraces change and stretches goals. Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues, and create and execute solutions that address those issues. An ability to hold team members accountable for job performance including adherence, KPI's, and process The ability to thrive in a fast-paced, ever-changing, and high-pressure environment. PREFERRED QUALIFICATIONS: Military, local, state or federal government experience is a plus. Graduation from an accredited two-year or four-year college or university is a plus Experience managing both remote and on-site reports is a plus CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. App

Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid drivers license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age1-2 years of wireless sales management3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required

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Customer Service Supervisor page is loaded **Customer Service Supervisor** **Customer Service Supervisor** locations USA - El Paso, Texas time type Full time posted on Posted 30+ Days Ago job requisition id R0004885 Join our Customer Service team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon. Together, we build innovative and useful products that elevate people's lives everywhere every day. **Look around your home, and you'll find us everywhere,** in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent! **Position:** Customer Service Supervisor **Department:** Customer Service **Work Location:** El Paso, TX, Hybrid (work 3 days onsite) **Hybrid Schedule:** Helen of Troy associates enjoy the advantages and flexibility of a hybrid working model, allowing for in office 3 days minimum, and remote 2 days. Any changes to this working model would be communicated accordingly. **What you will be doing:** Orients and trains new Customer Service Representatives. Supervises Customer Service Representatives in their daily tracking of orders and returns, as well as, follows-up on Customer and Sales Representatives calls. Assists with technical questions or complaints. Maintains critical inventory reports, as well as, critical order updates to the warehouse. Evaluates and rewards performance. Tracks and approves employee time schedules. * Trains and orients users to utilize the ORACLE Order Management System. * Monitors daily workload orders and returns and ensures deadlines are met. * Ensures established processes are followed diligently by auditing e-mails, orders, and returns daily. * Assigns work in case of absence or planned vacation. * Manages territory loads and determines if re-alignment or re-assignments are necessary. * Answers customer service calls. * Assists with both compliance and non-compliance teams to ensure issues are resolved in a timely manner. * Leads all aspects of Customer Service Representatives' work plans and progress. May redistribute work or realign tasks. * Assists and develops metrics to help evaluate performance and sets goals. * Assists in developing ways to reward team members. * Approves and supervises employee times sheets. * Manages employees in accordance with Helen of Troy's policies. Interviews, hires, and trains employees. Prepares work schedules, assigns duties, and directs work. Evaluates quality of work, conducts performance appraisals, and counsels employees. Addresses complaints and resolves problems. **Skills needed to be successful in this role:** * Strong oral and written English communication skills and good leadership skills * Excellent collaboration and time management skills * Good interpersonal skills * Good presentation skills * Proficient office skills which include: Filing, Telephone Systems, Data Entry, Faxing and Copying **Minimum Qualifications:** * High School Diploma or General Equivalency Diploma * 2+ years in related experience * Proficient with Microsoft Office application skills (Excel, Word). Good solid understanding of ORACLE * Typing WPM 40 words per minute * Authorized to work in the United States on a full-time basis **Preferred Qualifications:** * **Intermediate bilingual skills, Spanish** **Benefits:** Salary + Bonus**,** Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance. #LI-KE1 #LI-Hybrid For more information about Helen of Troy, visit . You can also find us on , and **.** **Helen of Troy is an Equal Opportunity/Affirmative Action Employer.** We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status, or any protected basis. We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at **************. Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon - many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity. At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide. *The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.* We are proudly powered by our exceptional people, who feel and act like passionate owners. Every day, their experience and skills build superb businesses and create best-in-class capabilities in every corner of our company. We cultivate careers and celebrate our shared success as we create long-term sustainable value together. With over 50 years of experience, we are just getting started. We elevate lives. We soar together. We are Helen of Troy. # WeAreHelenofTroy #Elevating Lives #SoaringTogether

Description & Requirements Maximus has an opening for a Bilingual Surge, Call Center Supervisor with the CDC INFO program. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources - Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks - Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports - Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis - Participate in meetings and recommend changes to policies and procedures - Assume leadership responsibility for departmental tasks and call center activities as required - Support and enforce call center expectations - Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work. - Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership - Maintain a high level of confidentiality while performing all work tasks - Perform other duties as assigned by leadership. Minimum Requirements: - 3+ years of experience as a Supervisor with the CDC program. - Bachelor's degree in related field. - Equivalent combination of education and experience considered in lieu of degree or demonstrated ability to perform the role successfully. Home Office Requirements - Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to ***************** - Preferred Windows or Mac (no Chromebooks or tablets) - Hardwired internet (ethernet) connection - Private work area and adequate power source Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully. EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 44,000.00 Maximum Salary $ 51,000.00

* Assure customs operations formalities in the USA are completed in the fastest, highly efficient, and most cost-effective manner while abiding by all customs regulations and compliance requirements * Ensuring that all customs duties are optimized by applying customs procedures of economic significance as well as free trade agreements; Actively participate in obtaining relevant customs authorizations from USA Customs (marking, IIT, OGA, etc.) * Ensuring that all information and legally relevant aspects (e.g., guidelines regarding product origin, customs value, special customs regimes, etc.) are included in the process organization in a lean and efficient context * Advise the business on Customs opportunities and risks about proposed new footprint or changes to current business operations * Monitoring USA/Mexico and USA/Canada customs broker performance related to entry release and timing KPIs * Support and Manage C-TPAT program ensuring that the plants are compliant with the requirements * Support operating units by providing core business data to supply chain partners * Work with other regions to align process and procedures * Managing customs North America KPIs * Ongoing monitoring of customs activities, customs laws, and country agreements * Liaise and Monitor Mexican customs operations with plants * Maintain USA Customs ACE Portal Account * Support EEI filing related to USA Principal exports to Maquiladora * Manage monthly broker reviews for USHTS, Classification Referrals, SPI. Schedule B * Manage Customs services providers' relations * Support and Manage USA Customs Value Reconciliation Process (including cost submission & line by-line value review) * Support FTA Reconciliation and other post-entry refund processes * Serve as the single point of contact for USA CBP * Establish and maintain Customs Bonds * Collaborate with production sites, Corporate Logistics, Purchasing, Finance, Tax, and Legal departments, as well as customs authorities * Support Drawback and other special programs Opportunities * 8+ years experience in trade compliance and customs operations related to automotive companies * Bachelor's degree or equivalent in Logistics, Supply Chain, or Customs related area * Fluent in English written and oral * Fluent in Spanish written and oral * USA License Custom Broker * Familiar with Tariff Classification in your region * Familiar with Americas special trade programs & customs procedures * Familiar with C-TPAT implementation and Management * Knowledge of Excel and SAP * We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value. * We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed. * ***Product Leadership - Innovation that brings value to our customers*** * ***Humility - Seeking out diverse perspectives and working collaboratively*** * ***Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional*** * ***Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse*** * ***Integrity - Taking responsibility for our decisions and doing what is right*** * ***Accountability - Taking ownership of our actions and driving results*** Join the PHINIA team and be a part of an industry-leading company in fuel systems, aftermarket distribution, and combustion technologies. As we drive the transition to alternative fuels and hydrogen combustion, we're seeking talents who want to have a positive impact on the future of transportation. Established relationships with global OEMs and a focus on balanced and synergistic exposure among multiple markets, PHINIA is the place to be.” **Career Opportunities** We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with PHINIA now!

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. If you are a highly motivated individual and poses excellent communication skills, we need your help in managing customer service agents. While your team operate the phone for a variety of commercial, state, and federal projects, you will assist and support them with your leadership and expertise. As the team coach and leader, you will be directly responsible for the performance and success of your team. This is a management-level position. Prior experience in management, supervisor, or customer service leadership is highly preferred. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. SALARY $30000 - $40000 / year -------------- - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling. Responsible for coaching and developing reports on customer service processes and best practices. Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously Drive a culture of accountability, continuous improvement, and personal excellence Directs workforce management activities and sets performance goals and objectives accordingly Develop and maintain strategy on ensuring customer satisfaction on all service interaction Provide team motivation and development to maximize sales opportunities Responsible for the overall performance and productivity of direct reports Responsible for weekly payroll review and submission to ensure correct entries Responsible for driving the growth of revenue and profit originating from a call center Proven ability to meet performance, efficiency, and quality assurance targets Monitoring of individual and team results to identify and act on both positive and negative performance Communicate key messages effectively to ensure that direct reports are informed of process changes Provide regular feedback to representatives regarding performance wins and areas of opportunity Work with other departments in the organization, such as quality assurance, training, IT, and recruiting. Develop and audit quality assurance strategies to ensure the delivery of world-class service Determining work procedures, preparing work schedules, and expediting workflow Responsible for hiring, coaching and terminating call center employees Be a subject matter expert on your client's business Manage remote employees as needed. Other duties and responsibilities as assigned CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS Minimum of 3-years of total call center experience or 1-year of call center management experience Associate's degree or equivalent combination of education and relevant work experience Exceptional interpersonal & communication skills Strong supervisory experience including staff development Advanced knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint Demonstrated ability to drive sales through the actions of others Superior knowledge of call center tools and technology used to manage KPIs and SLAs Possess practical conflict resolution skills (both customer and agent conflict) Proven leader with advanced time management, planning, organizational and multitasking skills Ability and eagerness to learn new products and system Ability to work in a professional, fast-paced environment Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets Clear, concise and practical communication skills (both oral and written) A solution-oriented and positive mindset that openly embraces change and stretches goals. Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues, and create and execute solutions that address those issues. An ability to hold team members accountable for job performance including adherence, KPI's, and process The ability to thrive in a fast-paced, ever-changing, and high-pressure environment. PREFERRED QUALIFICATIONS: Military, local, state or federal government experience is a plus. Graduation from an accredited two-year or four-year college or university is a plus Experience managing both remote and on-site reports is a plus COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Description & Requirements Maximus is currently hiring for a Call Center Operations Manager to support our Maryland Health Information Exchange (MD HIX) team. This is a remote position. The Caller Center Operations Manager directly oversees call center personnel to ensure positive morale and effective daily operations. Essential Duties and Responsibilities: - Ensure project compliance with all operational requirements of the contract as well as corporate policies. - Manage Customer Service and Outreach Programs. - Manage all project tasks to ensure cost-effective operations. - Supervise subcontractors that provide services to programs. - Oversee audits of operations. - Produce monthly client and ad hoc reporting as needed. - Collaborate with other Managers to ensure effective coordination of activities. - Develop and implement operational policies and procedures in collaboration with other key stakeholders. - Establish and maintain effective relationships with key stakeholders. - Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency. - Collaborate with other functional areas to ensure compliance. - Monitor performance against key indicators established internally or by the client(s). - Generate solutions to issues or complex problems. - Develop performance goals and objectives for staff and monitor achievement of those goals. - Perform other duties as assigned. Minimum Requirements - Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. - Call Center leadership experience required. - Advanced data analytics and report generation experience required. - Must be willing and able to travel up to 25% of the time. - Experience with root cause analysis preferred. - Residency in the Washington, DC metro area (DMV) preferred. Home Office Requirements - Remote workers required internet speed policy: minimum download speed is 25 Mbps and 5 Mbps upload; Shared connection requirement is 50 Mbps download and 5 Mbps upload. Test your internet speed at ****************** EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 53,500.00 Maximum Salary $ 105,000.00

Description & Requirements Maximus is currently hiring for a Sr. Call Center Manager to support our new Kentucky Health Benefits Exchange project. This is a remote opportunity. The Sr. Call Center Manager is responsible for overseeing the Call Center operations and training to ensure that project SLAs are met. The Kentucky Health Benefits Exchange project will be a multichannel, multiprogram contact center that will support multiple clients throughout the state of Kentucky. This job is contingent upon contract award. At Maximus we offer a wide range of benefits to include: - Work/Life Balance Support - Flexibility tailored to your needs! - Competitive Compensation - Bonuses based on performance included! - Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion. - Tuition Reimbursement - Invest in your ongoing education and development. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - Professional Development Opportunities: Participate in training programs, workshops, and conferences Essential Duties and Responsibilities: - Oversee the daily operations of a call center team to ensure performance metrics are met. - Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures. -Provide assistance and updates to staff regarding these policies and procedures. - Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs. - Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution. - Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored. - Monitor performance goals and objectives for the call center staff and complete daily and weekly reports. - Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels. - Monitor call center compliance with ISO standards as applicable. - Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center. - Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed. - Responsible for identifying and resolving issues, problems, and concerns with employees. - Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary. - Provide direction to staff when complaints are escalated to management level. Minimum Requirements - Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. - Three (3) years of people management experience. - Kentucky residency preferred. - Experience with Genesys and/or Salesforce preferred. - Experience managing a large-scale call center (at least 500 full time equivalents) required. - Experience in call center operations is required. Home Office Requirements: - Remote workers supporting contact center operations must have access to the internet via their internet service provider by purchasing or maintain a service that provides a minimum internet speed download requirement of 25 Mbps for a single user, download of 50 Mbps for shared internet connectivity, and 5 Mbps upload speed required; 10 Mbps preferred. #LI-Remote #max Priority EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 64,700.00 Maximum Salary $ 105,000.00

LAS CRUCES CALL CENTER JOBS We are looking for customer service agents in the Las Cruces, NM area to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector positions. In this role, you will handle inbound calls, troubleshoot basic technical issues, assist callers with product and process related inquiries while representing some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. This is an on-site, entry-level position with competitive compensation located at Mass Markets (an MCI Company) in Las Cruces, NM. This is a wonderful opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. SALARY $12.50 / hour -------------- - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Ensure first call resolution through problems solving and effective call handling Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed Accurately document and process customer claims in appropriate systems Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and managerial for resolution as needed Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.