Customer service supervisor jobs in Lawton, OK - 141 jobs

Objective of job: Determines preferential status of parts produced by Draexlmaier in Americas region under various applicable trade agreements. Responsible for yearly value reconciliation with CBP. Assist with tariff classification of materials use in production and parts produced by Draexlmaier within Americas. Created internal procedures to ensure customs compliance. Principal Activities: Assess and verify product country of origin in accordance with applicable regulations and USMCA requirements Review and analyze product documentation, bills of materials, and manufacturing processes to determine origin eligibility Determines qualification under UMSCA rules of origin, of parts produced by Draexlmaier in Americas region, as well as qualification under other Free Trade agreements signed by USA Determines qualification under trade agreements signed by Mexico and Nicaragua, of parts produced by Draexlmaier in each of these countries Collaborate with suppliers and internal teams to obtain supporting origin documentation and certifications Maintain accurate COO data in compliance systems and ensure timely renewal of supplier declarations Creates origin documentations for various trade agreements signed by USA, Mexico and Nicaragua Submits origin information to external customer's portals Provides guidance to Draexlmaier's suppliers within Americas region in regards to free trade agreements topics Provides support to the supplier solicitation team with topics such as clarifying regulations and suppliers inquiries Prequalification analyzes for new projects Determines impact on parts' qualification status of various changes in the supply chain (relocalization of suppliers, changes of production sites, so) Analyzes reasons for non-qualification, identifies measures to change the qualification status and work with internal and external stakeholders to implement Creates periodically statistics related to preferential status of parts produced by Draexlmaier within Americas region, preferential status of materials used in production and duty payment Performs customs duty analyses and identifies opportunities for duty reductions Assists with tariff classification activities Responsible for annual reconciliation filing with US customs Creates and implements internal procedures and work instructions within customs department to ensure compliance with the customs regulations and other governmental agencies, and with Draexlmaier internal policies and procedures Answers CBP requests for information Conduct internal reviews and audits, identifies non-compliance and propose corrective actions Provides support to the customs operation team Monitoring of customs regulations changes and propose changes to internal procedures or new procedure to align Provides support to other departments regarding planning of new supply chains Participates in the development of internal manuals related to import and export requirements Participates in the selection and implementation of new IT Tools Job Requirements: Bachelors Degree preferred not required. Area of study: Free Trade Agreement, Origin Calculations, USHTS Classif. Certification. 3 to 5 years of Free Trafe Agreement & Commodity Classif. experience. 6 to 8 years of Customs Operations. 6 to 8 years of Customs compliance topics including export control. 3 to 5 years of Supplier solicitation and origin calculations preferred. 3 to 5 years of General Rules of Interpretation (GRI) and Harmonized Tariff Schedule (HTS) We are looking forward to your application. Company / Legal Entity: DAA Dräxlmaier Automotive of America LLC., Org-Code: F-AM63

Manage all elements of the casino's Drop Team Operation and participate, when necessary, in the soft count drop process. Carry out procedures and train team members on the job, ensuring compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols. Ensure that the inventory of supplies is adequate, and that all machinery is in good working order. Ensure security protocols are followed when opening and closing gaming machines. Provide coaching, counseling, and recommendations for recognition to encourage excellent performance in all areas, investigating team member complaints and reporting findings to Director of Finance. Be available to work weekdays, weekends, and holidays as needed. Issue written and oral instructions for duty assignments, examining work for exactness, neatness, and conformance to policies and procedures. Maintain adequate staffing levels on the Drop Team by interviewing, selecting, and training as required. Perform other related duties as may be assigned by Director of Finance. Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service, promoting outstanding guest Work effectively with peers, team members, and regulatory agency personnel. relations. Understand and comply with the Eye, Hi, Goodbye program. Train and mentor team members. Core Competencies Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations. Maintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift. Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details. Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members. Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs. Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise. Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority. Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly Ability to adapt behavior to others' styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trust. Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members. Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, facsimile machines, and telephone. Regular attendance is required. Physical Demands and Work Environment The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions. While performing job duties the team member stands for prolonged periods, and uses hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member also occasionally sits, works in confined spaces, walks, climbs or balances, and stoops, kneels, crouches, or crawls. The team member must occasionally lift up to 35 pounds and push, pull or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting. At a minimum, the selected candidate will be required to pass a background check and drug-screening test and obtain a gaming license. Qualifications Bachelor's degree in business administration or related field preferred. Minimum of two years in casino Hard or Soft count Operations. Prior supervisory experience. Requires the knowledge, skills, and abilities to work with personal computers, player tracking card systems, gaming devices, safety equipment, etc. Strong leadership skills and customer service orientation required. Must be able to work effectively with peers, staff members, and regulatory agency personnel. Strong computer skills to include effective working knowledge of Microsoft Office Products. Knowledge of finance/cage related management, information and reporting systems preferred. Strong written and oral communication skills required. Ability to solve problems and deal with a variety of situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must be able to obtain a Gaming License from the Fort Sill Apache Gaming Commission.

The Member Relationship Specialist serves as a vital liaison between members and the credit union, ensuring professional handling of members' financial needs. This role requires the ability to provide accurate account information, address inquiries, and assist with transactions while fostering a positive member experience. Additionally, the MRS is responsible for verifying loan collateral lien filings, ensuring accuracy in General Ledger (GL) balances, and maintaining complete and accurate records for loans and related documentation. Duties and Responsibilities: Display passion, commitment and drive to deliver an experience that improves our members' financial lives. Engage with members as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic and scheduling member appointments. Build relationships with members to meet financial needs. Maintain a working knowledge of the many aspects of the credit union to better serve members including knowledge of all FSFCU products. Answer telephone account inquiries from members and process their requests including; funds and transfers between accounts, check reorders, order check copies, payroll allocations, stop payment orders, credit and debit transactions and membership file updates. Perform outbound calls and send outbound emails as assigned and by set due date. Provide proactive member outreach to gauge success and offer new tools to help them meet their financial goals. Proficient in check ordering, credit/debit card ordering, processing simple adjustments to members' accounts, researching member disputes and problem resolution. Respond promptly to members' requests and/or concerns. Maintain equipment and files necessary to keep accurate records of member accounts, including membership forms and account change forms. Scan information into the computer system. Cross-sell and process IRA and CD account transfers, rollovers and withdrawals. Prepare and process direct deposit forms and payroll allocations. Proficient in IRA products and procedures, including IRA Direct. Close accounts according to procedures and attempt to retain member relationship. Seek ways to acquire new memberships via referrals and lobby engagement. Able to accurately open new member accounts in a timely manner while cross selling products and services. Identify member needs through building rapport and asking open-ended questions and strive to meet those needs. Present, promote, and recommend products and services to meet member needs and to contribute to overall branch performance goals. Acquire and retain member relationships through relationship building, financial goal planning and overcoming objections. Educate members on how to use alternate channels/digital platforms to bank on the go. New account duties include interviewing potential members to obtain information and explain available financial services. Verify potential members for field of membership qualifications, complete and obtain signature in workflow, prepare temporary checks, open accounts for members. Accurately run Chex Systems/ID Verify. Review military status according to procedure. Understand lending guidelines to assist members regarding lending services. Accurately input loan information, create and process loan documents as needed. Able to review completed applications and fees. Track loans in process and identify what is needed to complete and fund. Understand loan disbursing; proficient in checking and closing loans. Thorough understanding of Motor Vehicles processing. Able to process title work to perfect credit union liens in a timely manner. Accurately perform routine transactions, including processing deposits, withdrawals, loan payments, transfers, domestic and international wires, issuing and cashing checks, receiving credit card payments and processing cash advances. Maintain at or below branch specific MRS transaction limit. Receive payments for installment and share secured loans, ensuring that payments equal amount due including any late charges. Operate, maintain, and balance coin machine. Tend to ATM duties if applicable. Balance to system generated proof to verify no cash on hand in drawer. Review, verify and consolidate checks within teller capture. Report any discrepancies to supervisor. Sell travel cards nd other “sale” items and maintain logs and inventories. Perform vault operation duties as needed, including but not limited to: order branch cash and load/audit branch cash dispensers. Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine checks for proper endorsement, negotiability and/or fraud, and enter deposits into computer records. Adhere to check hold policy. Process stop payments on checking accounts and on official checks. Knowledge of back office procedures including advanced account research and daily routines. Maintain a working knowledge of procedures and may have the authority to override to provide overrides for other FSR's. May be required to open and/or close branch. Ensure station is properly stocked with forms, supplies, etc. Assist FSR's in cross-sell of CU products by answering inquires, informing members of new services and product promotions, determining member needs and recommending alternate channels when applicable in cross selling products and services and ensure their understanding of sales techniques. Represent FSFCU in a courteous, efficient and professional manner at all times. Maintain positive attitude when dealing with members and co-workers. Work cooperatively in a team environment with other staff members. Maintain professional appearance and good attendance. Ensure highest level of accuracy and confidentiality in all credit union business. Comply with BSA and Fair Lending regulations when performing all job requirements, and stay abreast of updates/requirements of BSA/OFAC/CIP through the completion of training courses assigned annually by trainer as well as meetings discussing BSA compliance activities. Complete all require training programs. Skills: This position requires exceptional interpersonal, communication, and relationship-building skills to work effectively with others and foster positive interactions. Strong attention to detail and problem-solving abilities are essential to ensure accuracy and resolve member issues efficiently. The associate must demonstrate proficiency in digital banking tools and the ability to educate members on their usage, enhancing their overall experience. A solid understanding of computer systems, including Microsoft Word, Excel, is required. The ability to interpret policies, procedures, and regulations is necessary to assist members effectively. Additionally, excellent phone etiquette, professional manners, and competency in 10-key by touch are expected. Education: High school diploma, equivalent, or an equivalent combination of education and experience are required. Physical Demands/Work Environment: Duties of this job frequently require associate to talk, hear, stand, sit, write and type. Associate is occasionally required to walk or bend. Associate is frequently required to use hands and fingers, handle and feel objects, tools, or controls. Associate may be required to occasionally lift and/or move up to 50 pounds. Job requires close vision for computer work and ability to adjust focus from computer to member interface. The work environment is an office setting. Noise level is usually moderate. While safety precautions are in place, due to the nature of the industry, robbery is possible. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Remote Work: Remote work is not available due to the nature of the job. This job description is not a complete list of all the duties and responsibilities, nor does it constitute an employment contract. Duties and responsibilities may be added, deleted, or changed at any time at management's discretion.

Description Account Manager is responsible for contacting all customers who's Rental Agreements have expired and working with them in whatever it is feasible to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales than a collections job. The Account Manager's priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money. Account Manager / Collection Specialist is a great opportunity and offers great pay and benefits. Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is very helpful to the success at this job. More Requirements/Responsibilities Account Manager / Collection Specialist main responsibilities include, but are not limited to the following: * Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer's need, expectation or problem. This will most often be done by phone but may require going to the customer's residence to either discuss their account or pick up the merchandise either at the customer's request or as a dictated by Company Policy. * Demonstrate diligence, urgency, impartiality and consistency regarding accounts management. * Contact references on all accounts that do not return calls. * Mail letters according to mail program. * Recognize and create opportunities to renew customer agreements * Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely. * Handle field collections and de-installations. * Fluency in English is a must, fluency in Spanish is highly desirable. We offer competitive base pay, commissions, bonuses and a complete benefits package. Requirements: Valid State Driver License with a clean driving history We conduct drug screen, & background check Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is important to the success at this job. Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

Job Title: Customer Experience Specialist Department: Customer Experience Reports To: Customer Experience Team Lead Compensation: $22.51 per hour (estimated $47,000 annually) TRS Classification: Non-Classified Status: Full-Time, Non-Exempt Summary: The Customer Experience Specialist will be responsible for front-line customer service to visitors of the building at which the specialist is housed, answering phone calls, providing support to the live chat functionality of the EPIC website, and assisting with projects as needed. Essential Duties and Responsibilities include the following. Other duties may be assigned: Front-line Customer Service: Provide courteous and knowledgeable assistance to visitors within the assigned building, ensuring a positive guest experience. Tier One Support: Respond promptly and effectively to inquiries received through phone calls, email, and the live chat feature on the Epic website, utilizing expertise in the designated specialty to address customer needs. Specialty Knowledge: Demonstrate a proficient understanding of the assigned team specialty, staying up-to-date on advancements to deliver accurate and timely support. Project Assistance: Collaborate with team members to contribute to various projects and initiatives as needed, demonstrating flexibility and a willingness to adapt to evolving priorities. Special Projects: Participate in special projects as assigned by management, leveraging skills and expertise to contribute to the successful execution of organizational objectives. Location Flexibility: Be prepared to fill in at alternate locations as required, demonstrating flexibility and a commitment to supporting organizational needs across different settings. Supervisory Responsibilities: No supervisory responsibilities Education and/or Experience: High School Diploma or GED required. Associate's degree preferred Previous administrative support and/or receptionist and office management experience required Qualifications: Effective Communication: Strong listening skills, adept at addressing concerns and objections. Proactive Work Ethic: Capable of managing multiple tasks in a fast-paced environment. Customer Rapport: Quickly builds rapport with customers over the phone. Software Proficiency: Quick to learn and navigate new software. Attention to Detail: Meticulous and reliable with strong follow-through. Conflict Resolution: Skilled in resolving issues diplomatically. Passion for Education: Committed to the mission of school choice. Confidentiality Compliance: Maintains professional confidentiality and FERPA compliance. Language Skills: Ability to read, analyze and interpret internal communications as well as legal documents. Must be able to communicate effectively with district staff, families and students both verbally and in writing, responding to common inquiries and/or requests for assistance. Mathematical Skills: Basic math skills required Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Computer Skills: To perform this job successfully, an individual should have computer proficiency in Microsoft Office and the Google Suite with the ability to manage multiple computer screens. Must have a high aptitude to learn new software as necessary for the business operations of the school. Certificates, Licenses, Registrations: Current driver's license Valid car insurance Other Qualifications: Must be able to pass a state-mandated background check after a conditional offer of employment is made Must have favorable employment references Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position reports to an Epic microsite based in Lawton, OK. The noise level is quiet to moderately loud (when students are present). Epic Charter Schools is an Equal Opportunity Employer. For reasonable accommodations of a disability during the hiring process, please email ******************************. Someone will call you to discuss further.

Our Dealership is growing and we are seeking a full time, motivated, Service Advisor to enhance our Service team! Do you thrive in a fast-paced environment where you have unlimited career potential? Are you an enthusiastic individual who wants to work for a mission driven company? Do you have a desire to Succeed? Then our Company is the right fit for you! About Us: Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference. Benefits We Offer: Some work schedule flexibility available Benefit Packages available - Health, Dental, Vision, Life, Flex Spending Offered Paid vacations 401K plan with match Free Parking Service Advisor Duties Include but are not limited to: Greeting customers and scheduling service appointments Cataloging customers concerns and comments Writing service orders and descriptions of problems and repairs Translating customers' repair problems into standard repair terminology Explaining repairs to customers Test-driving vehicles to confirm service repairs Estimating the cost and time needed for repairs Handling customer complaints Bilingual a plus

Service Manager Location: Lawton, OK, 73505 Skills: Service Manager We are seeking a highly motivated and experienced Service Manager to join our team. The successful candidate will be responsible for overseeing the daily operations of our service department, ensuring that all customer needs are met and that our team is working efficiently and effectively. Responsibilities: Manage and oversee the daily operations of the service department Ensure that all customer needs are met and that our team is providing excellent customer service Develop and implement service policies and procedures to improve efficiency and customer satisfaction Monitor and analyze service performance metrics to identify areas for improvement Manage and train service staff to ensure that they are providing high-quality service to our customers Collaborate with other departments to ensure that all customer needs are met Handle customer complaints and resolve issues in a timely and professional manner Ensure that all service equipment and tools are properly maintained and in good working condition Requirements: Proven experience as a Service Manager or similar role Excellent customer service and communication skills Strong leadership and management skills Ability to analyze and interpret service performance metrics Experience with service management software Ability to handle customer complaints and resolve issues in a timely and professional manner Highly organized and detail-oriented Bachelor's degree in Business Administration or related field preferred

Job Description Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now. Job Responsibilities Greet service department customers promptly and courteously-attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Benefits Benefits include medical, vision and dental insurance, 401K retirement savings plan with match, vacation time, holiday and sick leave, company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws. About Us Welcome to Merit Auto Group's Employment Opportunities portal! If you are looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people and supporting our community. We offer an excellent benefit package, and a great working environment. If you want to set yourself apart from the ordinary routine of the average job, while earning an above average salary, simply apply and click "submit". Thanks for considering us in your employment endeavors!

Lead the Change in Family Preservation Services! Join NorthCare as a Supervisor in Family Preservation Services and be at the forefront of supporting children and families in need! If you're passionate about making a meaningful impact, driving staff growth, and collaborating with a dynamic community, this could be your next career move. Some Key Responsibilities: Supervises and supports services like Comprehensive Home-Based Services, Parent Partner, and Family KINnections. Maintains strong partnerships with agencies like Oklahoma Human Services, ensuring culturally sensitive and client-centered service delivery. Provides oversight on assessments, treatment plans, and case documentation while directly supporting your team with critical decision-making. Conducts supervision meetings, ensures quality services, and meets productivity targets. Monitors the implementation of evidence-based programs, like SafeCare, and offers hands-on support during home visits. Benefits/Perks: Competitive salary Paid holidays Paid Time Off to include PTO and Annual FLOAT leave Retirement 403(b) with employer contribution (no employee match required) Tuition Reimbursement Continuing Education Units (CEUs) and trainings Medical, dental and vision insurance options including VarietyCare Advantage rates/discounts and ZERO Card benefits Flexible Spending Accounts for Health Care and Dependent Care Expenses Employee Assistance Program (EAP) Urban Sitter Holiday saving club Verizon Cellular plan discount Gym Membership Discounts (YMCA, Planet Fitness, Crunch Fitness Cell Phone Stipend Qualifications Qualifications: Have a master's in social work (or related field) with 2+ years of human services experience OR a bachelor's in social work (or related field) with 4+ years of experience, including leadership roles. flexibility, efficiency, and a drive to lead teams in a high-impact environment. Commitment to continuous learning, cultural sensitivity, and have strong communication skills. Flexibility to work around family needs and community partnerships with a 40-hour work week. Reliable transportation and a valid Oklahoma driver's license. **Starting salary for this position is guided by experience, education, certification(s), and the ability to perform the assigned tasks If you're ready to lead, inspire, and make a difference, NorthCare is the place for you. Join us in shaping the future of Family Preservation Services! EOE Statement: NorthCare/Variety Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DescriptionLocal Power Company : Customer Service Representative Hours: M-F 8am - 5pmPay: $16/hour Duties Include: Answering incoming calls (similar to a call center but with very few employees) Taking payments over the phone Completing electricity requests, reporting outages, answering basic questions regarding the customer's bill . . . Doing daily routine assignments Basic computer skills, excel and word Good phone etiquette, polite, friendly voice Must Have: Clean Background Clean Drug screen

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100 TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. Job Description Job Duties: •Under supervision, you will be responsible for working in a call center to assist members by responding to telephone and written inquiries in a prompt, accurate and objective manner •Conducting research •You will spends approximately 90% of the scheduled time on the phone according to business need Job Requirements: •High School Diploma or GED •6 months customer service experience or 6 months office experience •Data entry and/or typing experience •Social, verbal and written communication skills •Analytical and organizational skills and independent decision making skills •Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks Preferred Job Requirements: •9 months of experience in a customer service/call center environment •Knowledge of medical terminology and anatomy •Validated ability to learn quickly and adapt to change Additional Information Kelly Services is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world. We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide: www.kellyservices.com.

Local Power Company : Customer Service Representative Hours: M-F 8am - 5pmPay: $16/hour Duties Include: Answering incoming calls (similar to a call center but with very few employees) Taking payments over the phone Completing electricity requests, reporting outages, answering basic questions regarding the customer's bill . . . Doing daily routine assignments Basic computer skills, excel and word Good phone etiquette, polite, friendly voice Must Have: Clean Background Clean Drug screen

Job Description Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards. Guest Expectations Well-Trained (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate. Trains and coaches team members using the Guest Expectations training materials. Models being calm and productive during busy times. Coaches team members to ensure they are knowledgeable on job requirements. Neat and Well-Groomed (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant. Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled. Friendly (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude. Coaches team members on having a positive, friendly attitude and behaviors. Models and coaches team members on the JIB Hospitality Model. Well-Staffed (Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis. Helps with order taking and cashiering during busy times. Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive. Encourages team members to ask for help, when necessary, to meet guests' needs. Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping. Food Tastes Great (Food Quality) Monitors quality to ensure the food looks and tastes great and is of high quality. Models and monitors food presentation and coaches team members when necessary. Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary. Consistent and Quick Service (Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do the same. Leads and coaches team on how to provide consistent, fast service. Helps with order taking and cashiering during busy times. Order Accuracy (Accurate) Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards. Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the Does not dismiss errors. Holds employees accountable to minimal order errors and re-trains them as needed. Food Safety (Food Safety/Quality) Makes sure food is safe for the guest by following all food safety and food quality policies and procedures. Follows all hand washing and glove procedures. Completes the Food Safety Checklist each shift. It's All About Brand Ambassador Has passion for the business and pride in Jack in the Box. Inspires team members to embrace the brand. Is proud to represent Jack in the Box. Focus on the Guest Treats guests and employees with care and respect. Is passionate about serving the guest. Steps in to help employees when necessary. Has a happy, friendly personality that is engaging to both the guest and other employees. Reads the guest and anticipates their Pays attention to guests' verbal and non-verbal communication and addresses them proactively. Handles guest complaints says "Yes" to the Guest without arguing, questioning or assuming the guest is Does what is right for the guest. Inspires team to take care of guests and make them the number one priority. Team Skills Treats all employees with care and respect. Is a good team player and leader. Has a positive can-do attitude. Is dependable and reliable. Is willing to help others. Keeps calm and does not show signs of stress. Is open and willing to work with and lead people of all backgrounds. Ensures the team provides quick service while maintaining a calm environment. "Manages the floor"' coordinates team (resources) to cover all roles, ensure compliance of JIB standards as well as compliance to labor laws. Commitment Thrives in a fast-paced, high energy, team environment. Performs professionally during difficult situations and/or high volume times. Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean. Takes corrective action to resolve issues that could jeopardize food safety or food quality. Is flexible and changes direction based on the needs of the business. Works with a sense of urgency. Knows and trains others on the products and menu. Knows and uses all Jack in the Box systems and tools and trains team members on them as applicable. Takes accountability for cash management and handling during their shift. Is meticulous in following and managing to Jack in the Box policies and standards. Front of Restaurant Includes, but not limited to duties, described below. Performs other duties as assigned or directed. Guest Service (Dine In/Drive-Thru) Immediately acknowledges and welcomes guests. Takes and clarifies orders, assists guests with menu selection as appropriate. Enters order in POS system, collects money, and makes change. Always thanks guest upon completion of order taking. Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests. Maintains cleanliness and stocking of work area. Interior Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors. Cleans and stocks restrooms. Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment. Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness. Exterior Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs. Empties trash cans and cleans miscellaneous exterior items (i.e. drive-thru menu board). Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness. SUPERVISION Workstation Operation Supervises and trains team members on workstation operations. Ensures all activities are in compliance with JIB procedures, systems, standards, and food safety, security, and cash handling requirements. Guest Service Ensures guests receive an exceptional experience by performing quality employee training and holding restaurant team accountable for consistently delivering excellent guest service and food quality. Maintains visibility and interaction with guests; responds to guest concerns and complaints in a positive and professional manner; ensures positive resolution. Leadership Creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance. Conducts on-boarding and training. Provides feedback and recognizes employees. Ensures employee personal and uniform cleanliness. Apprises management of potential employee issues. Back of Restaurant Includes, but not limited to, duties described below. Performs other duties as assigned or directed. Grill Reads grill video monitor to prepare ordered products. Prepares menu products according to procedure, including: warms/toasts/grills bread products, cooks items on grill, operates timers and removes products when timer sounds. Discards ingredients/products that have expired or don't meet quality standards. Sets up and maintains equipment; keeps workstation stocked; maintains cleanliness of work area, wearing appropriate safety equipment. Assembly Reads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest. Discards ingredients/products that have expired or don't meet quality standards. Prep Places frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation. Opens product packages, places in proper storage units, and affixes shelf life labels. Ensures all food prep and storage areas are kept neat and clean at all times and complies with JIB food safety standards. Visually checks and inspects all ingredients for freshness. Measures, assembles, and prepares ingredients for various products according to product mix information. Fryer Reads fryer video monitor prepare ordered products. Prepares fryer products, including: places product in appropriate rack/basket and places in correct fryer, operates timers, removes/drains product when timer sounds, codes product, places product in appropriate container and/or holding bin. Maintains cleanliness and stock of work station areas including the fryer prep area, display bin, freezer, refrigerator, and holding units. Interior Empties trash cans, sweeps and mops floors, vacuums carpet, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms. Washes and sanitizes dishes and utensils by hand or using dishwasher. Changes or filters fryer shortening wearing required safety equipment, scrubs fryer units, discards old shortening, cleans vents and fryer screens. Cleans and maintains equipment, including storage freezer, storage refrigerator, drink dispenser, ice bins, syrup lines, grease catch pans, and POS equipment. Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness. Exterior Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs. Empties trash cans and cleans miscellaneous exterior items (i.e. -drive-thru menu board). Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness. Receiving & Storage Receives and stores products on delivery following established procedures. QUALIFICATIONS: Experience 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1-year supervisory experience in a restaurant or retail customer service environment. Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Team Leader training classes; and in certain states, must be ServSafe certified. Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant. Excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); ability to work well with diverse groups of people; proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior. Physical Requirements - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors. REASONABLE ACCOMMODATION: Feast Foods, LLC dba Jack in the Box and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. ***Note: Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court. ***

Requirements Experience, Education, Skills and Knowledge: 3+ years experience in Service Department operations Ability to use standard desktop load applications such as Microsoft Office and internet functions Ability to write and speak effectively to individuals and groups Familiar with John Deere and competitive products Basic understanding of financial principles relative to Service Department operations Ability to analyze and interpret internal reports Ability to work extended hours and weekends Excellent customer service skills High School Diploma or equivalent experience

The Emergency Department (ED) RN Team Leader is responsible for guiding and interpreting policies and procedures to ensure effective communication and collaboration between individuals and across departments. Acting as a representative of organizational leadership, this role facilitates decision-making, shares practice-related information, and serves as a liaison for the Patient Care Services leadership team. RESPONSIBILITIES (ESSENTIAL FUNCTIONS): Mentor and train team members in the Emergency Department. Monitor quality measures and act upon results in an appropriate manner. Interact with providers and team members in a positive, patient-focused manner. Utilize strong leadership skills to strengthen the ED team internally while fostering external rapport with patients, families, providers, and community partners. Work on and ensure that department performance improvement plans are implemented. Work willingly and cooperatively with interdepartmental teams to address issues/concerns in an appropriate time frame. Assist in training and orientation for new team members assuring that competencies have been completed in an appropriate time frame. Assist with scheduling as assigned. Provide guidance in the standardization of departmental procedures. Lead change. Exhibit excellent critical thinking skills. Work closely with Supervisor and Director to ensure a smooth operation. Contribute to departmental meetings and team building opportunities on a regular basis. Support departmental and hospital objectives and participate in creating a positive work environment. Regular attendance and punctuality for scheduled shifts. Appropriately adapts assessment, treatment, and/or care methods to accommodate the physical, cultural, age-specific, and other developmental needs of each person served. Maintains professional and technical knowledge through continuing education opportunities including internal and external educational offerings. Utilization of assistive devices for lifting is mandatory. Must adhere to, and promote, safety protocols at all times. Per DRH policy, all required conditions of employment must be met and maintained including required vaccinations. This position requires respirator and fit testing. Required testing will be performed on all team members at risk for exposure to airborne infectious diseases, droplet producing procedures, or any caustic chemicals. Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values. Performs other related duties as assigned by the department Supervisor or Director. Qualifications Minimum Qualifications: Prior nursing experience. Prior leadership experience preferred. Communication skills including fluency in oral and written English. Basic computer skills including the ability to send/receive/email, navigate information technology associated with the position, and use Electronic Health Record information tools. Excellent written, verbal, and interpersonal communication skills. Ability to remain flexible to quickly adapt to urgent situations. Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position. Education and/or Experience: Associate or Baccalaureate (preferred) Degree in Nursing from a program accredited by the Commission of Collegiate Nursing Education (CCNE), Accreditation Commission for Education (ACEN) or Commission for Nursing Education Accreditation (CNEA). Certifications, Licenses, Registrations: Current, unencumbered RN license in the State of Oklahoma or multistate licensure in a party state in compliance with primary residency rules and requirements. American Heart Association BLS, ISTAT, and NIHSS required; May have up to 30 days from date of hire or transfer to obtain. ACLS, PALS, and CPI Training required; May have up to 1 year from date of hire or transfer to obtain. ENPC and TNCC required; May have up to 2 years from date of hire or transfer to obtain. For those positions requiring travel, a current valid driver's license and automobile liability insurance must be maintained. Safety-Sensitive Position - This is a Safety-Sensitive Position as defined by Oklahoma law. As such, please be advised that applicants for this position cannot test positive in pre-employment drug tests (or any drug tests administered after employment begins) for the presence of Tetrahydrocannabinol (THC), a psychoactive component of cannabis. This is true even if the applicant is in possession of a valid medical marijuana card that otherwise allows the license-holder to legally use and consume medical marijuana. Team Members in Safety-Sensitive positions are not permitted to test positive for the presence of THC in any pre-employment drug test, or any other drug test administered after employment begins. This information is provided to applicants as a resource to the application process. This is not a request for any applicant to disclose personal medical information during the application process. If you have any questions about the information in this disclaimer please direct these questions to a member of Human Resources. This position requires respirator and fit testing. Required testing will be performed on all team members at risk for exposure to airborne infectious diseases, droplet producing procedures, or any caustic chemicals. As a condition of employment, vaccinations are required per DRH Policy. Medical and Religious Exemptions are available upon request.

Job Posting Title Contact Center Supervisor Agency 131 DEPARTMENT OF CORRECTIONS Supervisory Organization DOC Agri Svcs/JCCC Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation $48,067.78 Basic Purpose: This position is responsible for planning, organizing, and directing the daily operations of a correctional contact center functioning as a service delivery industry under the Oklahoma State Industries Program. The role oversees employees and inmate workers engaged in outbound and administrative communications related to inmate services, public inquiries, legal communications, and internal institutional support. The position ensures operational efficiency, compliance with correctional policies, security protocols, confidentiality requirements, and applicable laws while maintaining accurate records and high standards of professionalism. Typical Functions: * Plans, supervises, and coordinates the daily operations of an institutional contact center serving as a service delivery industry within the Oklahoma State Industries Program. * Provides direct supervision and work direction to assigned employees and inmate workers, including scheduling, performance monitoring, and workflow coordination. * Trains employees and inmate workers in approved communication procedures, institutional policies, confidentiality standards, security requirements, and the proper use of communication systems and equipment. * Monitors call quality, accuracy of information provided, adherence to approved scripts, and compliance with legal and regulatory requirements. * Addresses escalated, sensitive, or high-risk communications and coordinates with correctional officers, intelligence units, legal staff, and administration as necessary. * Maintains security, discipline, and order within the contact center; enforces inmate communication rules, institutional policies, and DOC regulations. * Prepares, maintains, and reviews operational records, call documentation, incident reports, performance metrics, and compliance logs. * Assists with requisitioning, tracking, and maintaining communication equipment, systems, and supplies necessary for contact center operations. * Evaluates employee and inmate worker performance and provides input regarding training needs, corrective action, and operational improvements. * Supports institutional response efforts during emergencies, incidents, or lockdowns by coordinating communication activities as required. Level Descriptor: At this level employees are assigned responsibilities related to planning, organizing and directing the operations of an industry which is limited in size and scope, such as a light manufacturing or low technical industry or a service delivery industry with a limited number of inmates assigned. Some positions may be assigned responsibilities for assisting in the direction of an industry program which is large in size and scope Knowledge, Skills, Abilities and Competencies: Knowledge, Skills, and Abilities required at this level include knowledge of the methods and operations of service delivery industries; of correctional policies, inmate communication rules, and security procedures; of supervisory principles and practices; and of recordkeeping, reporting, performance tracking, confidentiality, data protection, and compliance requirements. Ability is required to supervise, train, and evaluate employees and inmate workers; to maintain security, discipline, and control within a correctional work environment; to communicate clearly and professionally in both routine and high-stress situations; to analyze operational data and identify process improvements; to establish and maintain effective working relationships with staff, inmates, and stakeholders; and to follow and enforce oral and written instructions, policies, and regulations. Education and Experience: Education and experience requirements consist of three years of experience in operations, data processing, service delivery, production control, operations or a related operational environment. One year of experience in correctional or security work may substitute for one year of the required experience. Special Requirements: Some positions will require that applicants must be willing and able to fulfill all job related travel normally associated with the position. Some positions will require possession of a valid Class A or B Oklahoma Commercial Drivers License, with appropriate endorsements, at the time of appointment. Some positions may require experience in a specific type of manufacturing or service industry. The Department of Corrections has determined that some positions in this job family are safety sensitive as defined by 63 O.S. § 427.8. Additional Job Description: OCI/James Crabtree Correctional Center This is not a remote position. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact

The Team Lead works closely with the Department Manager(s) or Store Manager to receive, price, and stock merchandise to meet the needs of the store's customers and drive sales and profits. Assist Team Members with completing the work within the store. Ensures all team members receive the appropriate training and education, including ongoing compliance training. Acts as leader on duty, responding to customer and team member concerns in the absence of the Store Manager, opening and closing the store, and ensuring all bookstore property and team members are safe and secure. Follett Higher Education is a drug-free workplace environment. Pay Range $12.00-$24.33/hour

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100 TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. Job Description Job Duties: •Under supervision, you will be responsible for working in a call center to assist members by responding to telephone and written inquiries in a prompt, accurate and objective manner •Conducting research •You will spends approximately 90% of the scheduled time on the phone according to business need Job Requirements: •High School Diploma or GED •6 months customer service experience or 6 months office experience •Data entry and/or typing experience •Social, verbal and written communication skills •Analytical and organizational skills and independent decision making skills •Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks Preferred Job Requirements: •9 months of experience in a customer service/call center environment •Knowledge of medical terminology and anatomy •Validated ability to learn quickly and adapt to change Additional Information Kelly Services is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world. We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide: www.kellyservices.com.

Job Description Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards. Guest Expectations Well-Trained (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate. Trains and coaches team members using the Guest Expectations training materials. Models being calm and productive during busy times. Coaches team members to ensure they are knowledgeable on job requirements. Neat and Well-Groomed (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant. Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled. Friendly (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude. Coaches team members on having a positive, friendly attitude and behaviors. Models and coaches team members on the JIB Hospitality Model. Well-Staffed (Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis. Helps with order taking and cashiering during busy times. Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive. Encourages team members to ask for help, when necessary, to meet guests' needs. Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping. Food Tastes Great (Food Quality) Monitors quality to ensure the food looks and tastes great and is of high quality. Models and monitors food presentation and coaches team members when necessary. Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary. Consistent and Quick Service (Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do the same. Leads and coaches team on how to provide consistent, fast service. Helps with order taking and cashiering during busy times. Order Accuracy (Accurate) Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards. Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the Does not dismiss errors. Holds employees accountable to minimal order errors and re-trains them as needed. Food Safety (Food Safety/Quality) Makes sure food is safe for the guest by following all food safety and food quality policies and procedures. Follows all hand washing and glove procedures. Completes the Food Safety Checklist each shift. It's All About Brand Ambassador Has passion for the business and pride in Jack in the Box. Inspires team members to embrace the brand. Is proud to represent Jack in the Box. Focus on the Guest Treats guests and employees with care and respect. Is passionate about serving the guest. Steps in to help employees when necessary. Has a happy, friendly personality that is engaging to both the guest and other employees. Reads the guest and anticipates their Pays attention to guests' verbal and non-verbal communication and addresses them proactively. Handles guest complaints says "Yes" to the Guest without arguing, questioning or assuming the guest is Does what is right for the guest. Inspires team to take care of guests and make them the number one priority. Team Skills Treats all employees with care and respect. Is a good team player and leader. Has a positive can-do attitude. Is dependable and reliable. Is willing to help others. Keeps calm and does not show signs of stress. Is open and willing to work with and lead people of all backgrounds. Ensures the team provides quick service while maintaining a calm environment. "Manages the floor"' coordinates team (resources) to cover all roles, ensure compliance of JIB standards as well as compliance to labor laws. Commitment Thrives in a fast-paced, high energy, team environment. Performs professionally during difficult situations and/or high volume times. Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean. Takes corrective action to resolve issues that could jeopardize food safety or food quality. Is flexible and changes direction based on the needs of the business. Works with a sense of urgency. Knows and trains others on the products and menu. Knows and uses all Jack in the Box systems and tools and trains team members on them as applicable. Takes accountability for cash management and handling during their shift. Is meticulous in following and managing to Jack in the Box policies and standards. Front of Restaurant Includes, but not limited to duties, described below. Performs other duties as assigned or directed. Guest Service (Dine In/Drive-Thru) Immediately acknowledges and welcomes guests. Takes and clarifies orders, assists guests with menu selection as appropriate. Enters order in POS system, collects money, and makes change. Always thanks guest upon completion of order taking. Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests. Maintains cleanliness and stocking of work area. Interior Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors. Cleans and stocks restrooms. Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment. Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness. Exterior Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs. Empties trash cans and cleans miscellaneous exterior items (i.e. drive-thru menu board). Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness. SUPERVISION Workstation Operation Supervises and trains team members on workstation operations. Ensures all activities are in compliance with JIB procedures, systems, standards, and food safety, security, and cash handling requirements. Guest Service Ensures guests receive an exceptional experience by performing quality employee training and holding restaurant team accountable for consistently delivering excellent guest service and food quality. Maintains visibility and interaction with guests; responds to guest concerns and complaints in a positive and professional manner; ensures positive resolution. Leadership Creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance. Conducts on-boarding and training. Provides feedback and recognizes employees. Ensures employee personal and uniform cleanliness. Apprises management of potential employee issues. Back of Restaurant Includes, but not limited to, duties described below. Performs other duties as assigned or directed. Grill Reads grill video monitor to prepare ordered products. Prepares menu products according to procedure, including: warms/toasts/grills bread products, cooks items on grill, operates timers and removes products when timer sounds. Discards ingredients/products that have expired or don't meet quality standards. Sets up and maintains equipment; keeps workstation stocked; maintains cleanliness of work area, wearing appropriate safety equipment. Assembly Reads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest. Discards ingredients/products that have expired or don't meet quality standards. Prep Places frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation. Opens product packages, places in proper storage units, and affixes shelf life labels. Ensures all food prep and storage areas are kept neat and clean at all times and complies with JIB food safety standards. Visually checks and inspects all ingredients for freshness. Measures, assembles, and prepares ingredients for various products according to product mix information. Fryer Reads fryer video monitor prepare ordered products. Prepares fryer products, including: places product in appropriate rack/basket and places in correct fryer, operates timers, removes/drains product when timer sounds, codes product, places product in appropriate container and/or holding bin. Maintains cleanliness and stock of work station areas including the fryer prep area, display bin, freezer, refrigerator, and holding units. Interior Empties trash cans, sweeps and mops floors, vacuums carpet, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms. Washes and sanitizes dishes and utensils by hand or using dishwasher. Changes or filters fryer shortening wearing required safety equipment, scrubs fryer units, discards old shortening, cleans vents and fryer screens. Cleans and maintains equipment, including storage freezer, storage refrigerator, drink dispenser, ice bins, syrup lines, grease catch pans, and POS equipment. Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness. Exterior Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs. Empties trash cans and cleans miscellaneous exterior items (i.e. -drive-thru menu board). Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness. Receiving & Storage Receives and stores products on delivery following established procedures. QUALIFICATIONS: Experience 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1-year supervisory experience in a restaurant or retail customer service environment. Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Team Leader training classes; and in certain states, must be ServSafe certified. Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant. Excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); ability to work well with diverse groups of people; proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior. Physical Requirements - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors. REASONABLE ACCOMMODATION: Feast Foods, LLC dba Jack in the Box and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. ***Note: Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court. ***