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Customer service supervisor jobs in Louisiana

- 2,106 jobs
  • Dining Services Assistant Manager

    Healthcare Services Group 4.0company rating

    Customer service supervisor job in Baton Rouge, LA

    Role: Dining Services - Assistant Manager Join Healthcare Services Group (HCSG) as a Dining Services Assistant Manager, supporting the dining department at a long-term care facility. At HCSG, we are passionate about positively impacting the communities we serve. If you share our commitment to excellence and enhancing customer and resident experiences, join us and make a difference! What We Offer Free Telemedicine* Free Prescription Discount Program Free Employee Assistance Programs Get paid when you need it with PNC EarnedIt Financial Wellness Support from PNC Workplace Banking Hands-on-Training & Support Career Development Click here for more benefits information or copy this link: *Not available in AR. Responsibilities The Dining Services Assistant Manager is responsible for assisting the Dining Services Manager in overseeing the dining operations and ensuring high standards of food quality, safety, and customer service. Support the Dining Services Manager in managing daily dining operations, including staff supervision and training. Ensure compliance with dietary guidelines, food safety standards, and HCSG policies. Assist in maintaining accurate records of food inventory, costs, and employee schedules. Lead staff training sessions on food preparation, service techniques, and safety protocols. Communicate effectively with residents, families, and staff to enhance the dining experience. Conduct regular inspections of food service areas to ensure cleanliness and organization. Represent HCSG positively through courteous and cooperative interactions with team members, residents, and guests. Perform all other duties as assigned. Qualifications High school diploma or equivalent is required Previous experience in food service management or a similar role is desired. Strong leadership and interpersonal skills with the ability to motivate and develop a team. Knowledge of food safety regulations and best practices in dining services. Basic computer skills for record-keeping and report generation. Must comply with COVID-19 vaccination policies. Ability to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, and stand, bend, and walk for extended periods. Residency within the service area is required. Ready to Join Us? If you're looking for a role where you can lead with passion, drive positive change, and be part of a supportive and dedicated team, apply now and start making a difference at HCSG! HCSG is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage employees to bring their authentic, original, and best selves to work for a culturally inclusive team. We offer equal employment opportunities (EEO) to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.
    $32k-42k yearly est. 19h ago
  • Retail Merchandising Team Lead

    Sas Retail Services

    Customer service supervisor job in Lake Charles, LA

    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brandsand retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career. In this role, you will provide in-store merchandising support to Retailers to meet shoppers' needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. In addition, you will support leadership with reporting, training, scheduling, as well as onboarding new hires. Are you ready to shape the future of shopping and get it done with us? What we offer: Competitive wages; $18.00 per hour Growth opportunities abound - We promote from within No prior experience is required as we provide training and team support to help you succeed Additional hours may be available upon request We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks Now, about you: Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner You're 18 years or older Can perform physical work of moving, bending, standing and can lift up to 50 lbs. Have reliable transportation to and from work location Have 1-2 years of merchandising experience Have experience leading and training people Can use your smartphone or tablet to record work after each shift Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members Are a motivated self-starter with a strong bias for action and results Work independently, but also possess successful team building skills Have the ability to perform job duties with a safety-first mentality in a retail environment Join us and see what's possible for you! Click here to get started.
    $18 hourly 15h ago
  • Supervisor, Customer Services

    Envoy Air 4.0company rating

    Customer service supervisor job in Lake Charles, LA

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Leads and coordinates the activities of workers in one or more occupations. Interprets company policies to workers and enforces safety regulations Analyzes and resolves work problems, or assists workers in solving work problems Initiates or suggests plans to motivate workers to achieve work goals Recommends or initiates personnel actions, such as promotions, transfers, discharges, and disciplinary measures May train new workers, maintains time and attendance records as well as personnel files and performance records The Supervisor confers with other Supervisors and/or Managers to coordinate activities of individual departments The Supervisor may confer with workers' representatives to resolve grievances When supervising workers engaged chiefly in one occupation or craft, is required to be adept in the activities of the workers supervised When supervising workers engaged in several occupations, is required to possess general knowledge of the activities involved Required to operate Company equipment and/or drive Company vehicles Qualifications Who are we looking for? Requirements Must be able to work in a team environment and the ability to prioritize work and projects in order to meet competing deadlines from members of the team The ability to show initiative and critical thinking skills are necessary Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated Minimum age of 18 High school diploma or GED equivalent; college degree preferred Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Must be able to select, train, guide, and motivate employees handle multiple projects concurrently and have a working knowledge of PC's and software applications Demonstrated ability to communicate verbally and in writing Possess the legal right to work in the United States Must be able to read, write, fluently speak, and understand the English language Previous supervisory experience preferred Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. #EnvoyOut
    $29k-37k yearly est. Auto-Apply 60d+ ago
  • Customer Coordinator - III (Senior)

    Camin Cargo Control Inc. 4.5company rating

    Customer service supervisor job in Gonzales, LA

    Corporate Job Title Customer Coordinator Reporting Relationships Operations / Branch Manager This position is based in the branch office and functions as primary liaison between the Inspector Coordinator and the Customer and coordinates day to day customer relations with customers. Responsible for ensuring that Company personnel and resources meet the job requirements as communicated by the customer. Has the authority and responsibility for front filling for an Operations Manager in their absence. Minimum Requirements Requires a H.S. Degree (or equivalent) and a minimum of three years Relevant and increasingly responsible experience in field inspection services and/or knowledge of various product specifications in the petroleum industry. Must demonstrate strong evidence of judgment and effective managerial and inter-personal skills. Fitness for Duty - Physical Demands Refer to Appendix 1 of Section 2.1.2a of the Safety Manual, Medical Evaluations for details on Fit for Duty - Physical Demands for this position. The ability to perform all tasks listed is a requirement for this job description Responsibilities Functions as Point Of Contact and the Company's representative to customers to ensure their satisfaction with Camin Cargo's performance. Communicate with customers regarding information relating to field measurements, lab testing and providing job progress updates. Developing and recommending solutions to unusual customer demands and requirements that advance the Company's business interest and at the same time satisfy the customer. Reviews and evaluates the customer's nomination (purchase order) for completeness and accuracy and for the Company's ability to meet customer requirements. Reviews customer's job requirements with Inspector Coordinator or Laboratory Coordinator to ensure that the customer's requirements are properly addressed on time. May communicate directly to the Inspector or Laboratory Technician as necessary. Receives, analyzes, compiles, and verifies data resulting from field measurements and laboratory testing, and prepares or supervises the preparation of the applicable reports for the customer to ensure that the customer nomination and guidelines have been performed and completed. Has authority and discretion to resolve, in fiscally responsible manner, customer complaints using superior negotiating and customer relations skills, under minimal supervision. Interprets, administers, and applies policies of the Company to resolve disputes or customer dissatisfaction. Using advanced knowledge gained in the field and / or the laboratory, identifies the root causes of quality system problems (customer, terminal or company system) in respective areas of responsibility and uses good judgment to independently troubleshoot, initiate, recommend, and/or implement timely solutions to the problems. Performs or shares scheduling and job assignment duties during non-working hours, weekends and holidays. Attends and participates in branch management meeting
    $28k-40k yearly est. 3d ago
  • Customer Service Manager

    FCX Performance 4.1company rating

    Customer service supervisor job in Bossier City, LA

    Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. We are hiring immediately for a full-time Customer Service Manager in Bossier City, LA. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in. Why join us? Applied is listed as one of the World's Best Employers by Forbes for 2021. We are #7 in the top 50 Industrial Distributors for 2024, we have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor. You'll receive rewards and resources to fulfill you both professionally and personally. In addition to competitive pay including bonus opportunities, and all the benefits you'd expect from an industry leader (401K, insurance, time off, employee assistance, etc.) you will also enjoy: A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country. Professional development, training, and tuition reimbursement. Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice. Join a local team with company backing. Great work / life balance. What you'll do: In our fast-paced team environment, you will collaborate with our customers and Bossier City team to find products and services, solve customer needs, and build ongoing business relationships. Manage and lead / participate in day-to-day service center operations. This position reports directly to our General Manager. Hire, train, and develop service center personnel Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP Meet customer and shipment metrics including time to fill, expediting orders, and quoting Review and complete monthly reports as well as overseeing petty cash balancing Ensure that customer relations are maintained at a high level Use key metrics to evaluate and recommend best practices for operations Qualifications: Build a team. Your mission is to meet / exceed sales and profit goals by developing a productive, positive environment where associates want to succeed and grow personally and as a team. 2+ years sales or customer service leadership experience in a business-to-business transactional environment. Supervisory/management experience preferred High school diploma or GED Written and verbal communication skills, including English grammar Computer skills including Excel.. ERP / SAP experience a plus Analytical skills, inventory management experience preferred Industrial sales / distribution experience a plus Clean driving record / MVR This position is not eligible for relocation benefits and is expected to be performed on site. Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position. Apply now for immediate consideration. We look forward to learning about you! #LI-RH1 Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
    $39k-62k yearly est. Auto-Apply 60d+ ago
  • Licensed Insurance Customer Service

    State Farm Agency-New Orleans 3.9company rating

    Customer service supervisor job in Metairie, LA

    Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day What we provide Minimum salary $18.00/hour; salary will be increased dependent upon experience, licensing and performance. Once licensed, bonuses and commissions will be paid on sales performance. Paid time off (vacation) Retirement plan (after first year) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $18 hourly 6d ago
  • Seasonal Customer Service Supervisor

    ASM Research, An Accenture Federal Services Company

    Customer service supervisor job in Baton Rouge, LA

    Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $31k-45k yearly est. 6d ago
  • Clinical Services Supervisor

    Odyssey House Louisiana 4.1company rating

    Customer service supervisor job in Lake Charles, LA

    Clinical Services Supervisor-Briscoe Lake Charles Program The Clinical Services Supervisor is responsible for performing a wide variety of administrative and clinical tasks. The Clinical Services Supervisor will assume a leadership role within the treatment team and assumes several key responsibilities in the area of client care, staff training, and the supervision of all program components to include ancillary departments to include admissions. The Clinical Services Supervisor is also responsible for maintaining the client census in a fiscally responsible manner. DUTIES & RESPONSIBILITES It is the duty and responsibility of the Clinical Services Supervisor to: · meet all Louisiana Department of Health (LDH) and contractual requirements for client care and client record standards; · ensure audits of charts are conducted quarterly according to Council on Accreditation (COA) requirements and agency policy and ensure these audit reports are maintained for review; · ensure psycho-social screens are complete, signed by an LMHP, and in the client record; · ensure that clients receive quality of care, document evidence of quality of care, and implement and document corrective actions in the event that quality of care needs improvement; · work with all insurance providers to ensure proper authorizations and maintain proper documentation for billing; · prepare all billing on a daily, weekly, or monthly basis as assigned by the Program Manager; · ensure that the facility is clean, safe, and in good working order and report any safety concerns immediately to the Program Manager; · oversee the operations of the program in the event the Program Manager is unavailable; · directly supervise the counselors, ensure the positions are filled and that weekend responsibilities are being performed; and · perform other duties as assigned. Policy and Procedure Requirements: · Must read and implement all contract requirements as well as the requirements of all other regulating authorities including LDH and COA. · Must review and retain knowledge of agency policies and procedures and ensure policies and procedures are practiced and enforced. Responsible for maintaining and updating program operations manual related to clinical issues. · Responsible for reviewing and implementing COA standards. Chart Documentation Requirements: · Maintain accurate charts that have at a minimum: Initial treatment plan, assessments that are appropriate and complete, proper signatures on documents, discharge summaries and plans, quality of chart information must be what is expected of a master's level clinician (problem statements, goals, measurable objectives, intervention-description of what counselor will do for client, target dates, completion dates, etc.). These documents will contain all of the required components as outlined in the LDH Minimum Standards for Substance abuse Facilities. Staff Training and Supervision Requirements: · Responsible for developing and implementing staff training. · Responsible for ensuring that all new employees receive new employee orientation training, as well as ongoing training at least 3 hours of training per quarter. · Ensure that clinical staff is trained on how to keep charts in compliance with requirements, conduct group and individual counseling sessions as well as education services for the client population. Supervisor Requirements: · Must maintain the agency cell phone on their person at all times. Ensure phone is set up properly and in working order and regularly check and return calls. · Ensure authorizations are accurate and done in a timely manner. · Work with other agency departments such as finance, billing, and human resources in a cooperative manner and be responsive to the needs of these departments as appropriate. · Assume a leadership role on the treatment team and in weekly staff meetings. Participate in clinical discussions. Assist subordinate staff concerning treatment approaches. · Be available for audits and responsible for corrective actions for audits as well as maintaining on file all audits, corrective actions, and correspondence concerning audits. · Maintain a case load of clients. · Maintain the client census. Monitor and ensure timely movement of clients through the treatment program. · Assist with ensuring incidents are reported properly and to the proper authorities. MINIMUM QUALIFICATIONS Minimum qualifications include the following: · Master's level licensed counselor · Knowledge of substance abuse services including ASAM criteria · At least one year of supervisory experience in a clinical setting · Ability to function independently with a minimum of direct supervision · Proficient in MS Office Suite · Ability to complete reporting requirements in a timely manner · Must be a LPC, LMSW, and/or LCSW with clinical experience PREFERRED QUALIFICATIONS Preferred qualifications include the following: · 2 plus years of supervisory experience in a clinical setting Compensation and Benefits Competitive Compensation and Benefits package includes life insurance and 401k match for eligible employees. Odyssey House Louisiana, Inc. is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
    $39k-57k yearly est. 60d+ ago
  • Dual Attendant Customer Service Slot S/U Supervisor

    Sam's Town Hotel & Casino, Shreveport 4.1company rating

    Customer service supervisor job in Shreveport, LA

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Responsible for providing exceptional guest service on the Slot floor. Duties include but are not limited to assisting guests with questions, verifying and paying jackpot winnings, and completing required paperwork. Perform minor machine maintenance, such as lock and unlock machine doors, clearing jams, replenishing paper, and resetting machines. Complete written department forms to document cash transactions, jackpot payouts, etc. in an accurate, legible manner. Develop, apply, and maintain a friendly and courteous rapport with customers and employees. Operate hand-held radio and be able to hear and speak clearly over it. Conduct slot floor activities to ensure protection of company property and funds; and maintain the safety and cleanliness of assigned areas. Maintain secure key controls at all times. Pay and/or verify jackpot winnings to customers and complete required written documentation. Qualifications Must be at least 21 years of age. Must be knowledgeable about applicable gaming regulations and company policies. Must have excellent communication and customer service skills. Must be able to carry and communicate by two-way radio. Must be able to stand and walk for extended periods of time. Maneuver a weight of fifty pounds Must be able to obtain/maintain any necessary licenses and/or certifications. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
    $27k-34k yearly est. 60d+ ago
  • Customer Service Manager- Floater

    Investar Holding Corporation

    Customer service supervisor job in Port Allen, LA

    Job Function Assists and supports the Branch Manager in the administration and efficient daily operation of a full service branch office, including the areas of operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. Performs supervisory duties in the absence of the Branch Manager. Provides leadership, training and supervision to branch personnel. Assists in attaining established Bank goals through active participation in sales management and officer call programs. Job Responsibilities Reinforces the application of superior customer service through example along with appropriate follow through with involved customers and employees. Conducts specific periodic meetings and presentations regarding customer service with staff members. Develops new deposit and loan business, provides a superior level of customer relations and promotes the sales and service culture through effective coaching, guidance, and staff motivation. Achieves individual goals while assisting the Branch Manager in attaining branch, region, and Bank sales goals through new business sales, referrals, and retention of customer relationships. Engages in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services; motivates and monitors staff in cross selling and product presentation compared to goals. Investigates and follows up on significant changes in status of existing customers; meets with customers to discuss needs or concerns and outlines appropriate Bank products and services. Assists the Branch Manager in ensuring the branch is organized, coordinating available resources (e.g., staff, materials, etc.) for maximum results. Performs operational duties as directed by the Branch Manager to maintain compliance with regulatory guidelines (i.e., customer/branch research, monitoring completion of back office duties, reporting, etc. Assists and relieves in various job functions of the branch as needed or required. Assures audit compliance and procedure quality control and recommends and initiates corrective actions; ensures that the branch is in compliance with established Bank policies, procedures and state and federal regulations. Maintains knowledge of security and safety policies and strictly adheres to established procedures; works closely with the Bank Security Officer to maintain an updated plan for the branch; ensures branch staff is properly trained and made aware of any changes to the branch's plan and procedures. Participates and directs day to day operations for the branch; approves large deposits and withdrawals; reviews and acts on daily reports; ensures the branch is maintained in a neat, clean and attractive manner; recommends redecoration or major repair or redesign of floor space as necessary. Ensures effective communication to staff and implementation of all policy and procedure changes as approved by Senior Management; schedules and conducts any necessary training for staff. Reviews NSF and overdraft reports for customers assigned within his or her portfolio; approves or declines such exceptions within established lending limits. Ensures that own work is in compliance with all applicable laws, regulations, policies and guidelines. Performs all other duties as assigned. Education and Related Experience * High School Diploma or equivalent (GED) required * 5 or more years Retail or related experience preferred * Previous supervisory experience preferred Skills and Abilities * Must possess thorough understanding of all deposit accounts and other products and services offered by the bank. * Must possess basic understanding of the loan application process. * Must possess good interpersonal skills. * Must possess ability to use good judgment and discretion. * Must possess ability to learn new tasks and computer programs quickly and retain information. * Must possess knowledge of standard office equipment including computer, ten key adding machine, typewriter, fax machine, scanner and copy machine * Must possess knowledge of computers and computer operations MS Office software * Must possess good verbal and written communication skills * Must possess good organizational skills * Must possess ability to perform detailed tasks with accuracy Working Conditions and/or Physical Requirements * Ability to work under stress and meet deadlines. * Ability to operate a keyboard if required performing the essential job functions. * Ability to read and interpret a document. * Ability to travel if required to perform the essential job functions. * Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an "undue hardship" then the employee must be accommodated; hence, omitting lifting as a physical requirement. Equal Opportunity Employer/Veterans/Disabled
    $33k-60k yearly est. 9d ago
  • Support Service Supervisor

    Labcorp 4.5company rating

    Customer service supervisor job in Baton Rouge, LA

    Requirements * High school diploma or equivalent * Associates or Bachelor's degree is a plus * 3 years of relevant experience; preferably in a clinical laboratory * Prior supervisory or leadership experience is preferred. * Familiarity with laboratory operations as well as policies and procedures are preferred. * Strong computer skills and working knowledge of Microsoft Office * Excellent communication skills; both written and verbal * High level of attention to detail with strong organizational and prioritization skills * Strong critical thinking skills with the ability to make decisions in a fast-paced environment. * Ability to handle the physical requirements of the position. If you're looking for a career that offers opportunities for growth, continual development, professional challenge, and the chance to make a real difference, apply today! Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? LabCorp is seeking a Support Services Supervisor to join our team in Baton Rouge LA. In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives". The schedule for this position will be Monday - Friday 4:30pm- 12:30pm Job Duties/Responsibilities * Supervise the day-to-day operations of the Department Name department. * Assist with preparation of laboratory specimens for analysis and testing. * Directly supervise, train, and mentor non-technical personnel of the department * Monitor daily workflow in the lab and schedule adequate coverage. * Responsible for ensuring all shifts in the department are properly staffed. * Research and resolve any production errors while escalating when necessary. * Engage in continuous process and service level improvements. * Perform quality assurance checks to ensure efficiency and accuracy. * Prepare and maintain Quality Assurance records and documents. * Meet regularly with direct reports to provide coaching and feedback for their development. * Responsible for administering and managing policies and procedures. * Process and maintain payroll and personnel files. * Perform administrative duties as needed. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
    $43k-72k yearly est. Auto-Apply 2d ago
  • Call Center Specialist

    Solar Alternatives 4.4company rating

    Customer service supervisor job in Harahan, LA

    Why Solar Alternatives? Join our mission at Solar Alternatives to help our community embrace clean energy solutions! As a leading provider of solar energy, standby power, and energy efficiency, we strive to make a sustainable future accessible to everyone. Our Call Center Specialists play a crucial role as the first contact for prospective solar owners, acting as brand ambassadors for clean energy. In this exciting role, you will have the opportunity to earn between $25 to $35+ per hour, with uncapped earning potential based on your performance. Here at Solar Alternatives, we prioritize a flexible schedule that allows for job independence, while also fostering teamwork and innovation. You will easily collaborate with colleagues, team leaders, and managers, and you'll be encouraged to bring fresh ideas and insights to the table. Requirements Exceptional communication skills - Friendly and persuasive (Retail or hospitality experience is a plus) Prior customer service, hospitality, or retail sales experience - Tenacity is key; don't take NO for an answer! A self-motivated, entrepreneurial mindset that is proactive and results-driven Organized and goal-oriented with strong phone call and email etiquette Able to set appointments with potential clients that can lead to sales opportunities Maintain and update lead data in the company CRM tool Initiate and support the sales process for the broader team Consistent work schedule and reliable availability Present yourself professionally and maintain a positive attitude with all prospects Benefits Benefits: Base of $17 per hour plus commission per appointment set Two weeks paid leave, plus 7 bank holidays Health insurance, vision & dental 401K with company match Advanced product and sales training to ensure success Use of professional company tools including customized CRM and VOIP system The peace of mind that comes with offering only best in class products, installation, and services
    $25-35 hourly Auto-Apply 60d+ ago
  • Facilities Services Supervisor

    Tulane University 4.8company rating

    Customer service supervisor job in New Orleans, LA

    The Facilities Services Supervisor I supervises the storeroom, shipping, and receiving staff. This position administers the daily operation of these areas. This position maintains the storeroom physical inventory. * Must have a valid and unrestricted (not including corrective lens needs) United States Driver's license. * Must meet the Tulane University Motor Vehicle Policy criteria to become authorized as a driver. * Familiarity and working knowledge of a computerized inventory control system. * Exhibits a high degree of professionalism. * Familiarity in educational/research working environment and its terminology. * Ability to stand for long periods. * Ability to lift, carry, and move items up to 50lbs. * High School Diploma or Equivalent. * 3 years of experience in a warehouse environment.
    $38k-45k yearly est. 60d+ ago
  • Mortgage Servicing Supervisor

    Onpath Credit Union 3.8company rating

    Customer service supervisor job in Metairie, LA

    At OnPath Credit Union, we share a passion for delivering exceptional service. Your primary role will involve building relationships with our members, offering personalized solutions and identifying opportunities to help them achieve financial success. If you thrive in an environment with team members who truly enjoy what they do and you are sales driven and motivated to succeed, then OnPath is the place for you! Voted eleven years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer: Competitive Compensation Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan Paid Vacation, Wellness, Sick Time, and more! Interested? Become part of the OnPath team that believes exceptional service defines the core of who we are. We are looking for a Mortgage Servicing Supervisor to join our team! The salary range for this position is $54,667.87 to $68,334.84 based on skills and experience. This position is classified as On-site. SCOPE: As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments, provides cost effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our members and to each other. We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve. PRIMARY FUNCTIONS: The Mortgage Servicing Supervisor is responsible for leading the mortgage servicing team to ensure the accurate, compliant, and efficient administration of the credit union's mortgage portfolio. This position oversees all aspects of mortgage servicing, including payment processing, escrow management, payoff transactions, investor reporting, and member support, while maintaining a high level of service quality and regulatory compliance. Major Duties and Responsibilities: Supervise the daily activities of the Mortgage Servicing team, ensuring accuracy, efficiency, and compliance in all servicing functions. Lead, mentor, and train servicing staff to promote a collaborative and high-performing culture. Oversee posting of mortgage escrow payments, escrow analysis and disbursements, ARM adjustments, and loan payoffs. Oversees and supports timely, accurate responses to member servicing requests, ensuring all interactions reflect the credit union's commitment to exceptional member experience. Utilize Symitar to monitor system integrity, reconcile accounts, and resolve discrepancies. Ensure compliance with RESPA, CFPB, Fannie Mae, Freddie Mac, FHA, VA, and USDA servicing standards. Coordinate with Accounting, Collections, and Mortgage Operations to maintain data accuracy and process alignment. Recommend and implement process improvements to enhance efficiency and member experience. Experience: 5+ years of mortgage servicing experience, including 2+ years in a leadership or supervisory capacity. Strong working knowledge of Symitar core processing system (required). Understanding of escrow administration and mortgage regulatory compliance. Ability to lead and motivate a team while maintaining accuracy under deadlines. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Experience with Empower LOS or other mortgage servicing integrations. Familiarity with credit union operations and secondary market servicing. Education/Certifications/Licenses: A high school degree required. Bachelor's degree in Business, Finance, Accounting, or related field preferred. Interpersonal Skills A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers. Other Skills Ability to lead and motivate a team while maintaining accuracy under deadlines. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). ADA Physical Requirements Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Mental Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Disclaimers Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OnPath FCU is an EOE/M/F/Disability/Veteran
    $54.7k-68.3k yearly 58d ago
  • Dining Services Assistant Manager

    Healthcare Services Group 4.0company rating

    Customer service supervisor job in Saint Francisville, LA

    Role: Dining Services - Assistant Manager Join Healthcare Services Group (HCSG) as a Dining Services Assistant Manager, supporting the dining department at a long-term care facility. At HCSG, we are passionate about positively impacting the communities we serve. If you share our commitment to excellence and enhancing customer and resident experiences, join us and make a difference! What We Offer Free Telemedicine* Free Prescription Discount Program Free Employee Assistance Programs Get paid when you need it with PNC EarnedIt Financial Wellness Support from PNC Workplace Banking Hands-on-Training & Support Career Development Click here for more benefits information or copy this link: *Not available in AR. Responsibilities The Dining Services Assistant Manager is responsible for assisting the Dining Services Manager in overseeing the dining operations and ensuring high standards of food quality, safety, and customer service. Support the Dining Services Manager in managing daily dining operations, including staff supervision and training. Ensure compliance with dietary guidelines, food safety standards, and HCSG policies. Assist in maintaining accurate records of food inventory, costs, and employee schedules. Lead staff training sessions on food preparation, service techniques, and safety protocols. Communicate effectively with residents, families, and staff to enhance the dining experience. Conduct regular inspections of food service areas to ensure cleanliness and organization. Represent HCSG positively through courteous and cooperative interactions with team members, residents, and guests. Perform all other duties as assigned. Qualifications High school diploma or equivalent is required Previous experience in food service management or a similar role is desired. Strong leadership and interpersonal skills with the ability to motivate and develop a team. Knowledge of food safety regulations and best practices in dining services. Basic computer skills for record-keeping and report generation. Must comply with COVID-19 vaccination policies. Ability to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, and stand, bend, and walk for extended periods. Residency within the service area is required. Ready to Join Us? If you're looking for a role where you can lead with passion, drive positive change, and be part of a supportive and dedicated team, apply now and start making a difference at HCSG! HCSG is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage employees to bring their authentic, original, and best selves to work for a culturally inclusive team. We offer equal employment opportunities (EEO) to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.
    $32k-41k yearly est. 19h ago
  • Supervisor, Ramp and Customer Services

    Envoy Air Inc. 4.0company rating

    Customer service supervisor job in Alexandria, LA

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Supports the Manager in meeting operational performance targets and monitoring the station operation budget Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented Reviews and standardizes procedures to improve efficiency within the operation Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations Investigates and resolves customer service issues as well as operation issues Participates on operational conference calls, station audits and prepares various reports Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff Maintains records such as time and attendance, personnel files and performance Will provide guidance to the team on performance issues as well as coach and counsel employees. As necessary, the Supervisor will work in the operation during peak or irregular periods Qualifications Who are we looking for? Requirements: Minimum Age: 18 High school diploma or GED equivalent College coursework or college degree desirable Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management Proven leadership and analytical skills Ability to effectively and efficiently manage multiple and often competing priorities Demonstrated ability to communicate verbally and in writing Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs Possess the legal right to work in the United States Must be able to read, write, fluently speak and understand the English language Previous working experience in a team lead, supervisory or managerial role preferred Minimum one year customer service experience preferred Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.
    $29k-37k yearly est. Auto-Apply 23h ago
  • Customer Coordinator - III (Senior)

    Camin Cargo Control Inc. 4.5company rating

    Customer service supervisor job in Gonzales, LA

    Corporate Job Title Customer Coordinator Reporting Relationships Operations / Branch Manager This position is based in the branch office and functions as primary liaison between the Inspector Coordinator and the Customer and coordinates day to day customer relations with customers. Responsible for ensuring that Company personnel and resources meet the job requirements as communicated by the customer. Has the authority and responsibility for front filling for an Operations Manager in their absence. Minimum Requirements Requires a H.S. Degree (or equivalent) and a minimum of three years Relevant and increasingly responsible experience in field inspection services and/or knowledge of various product specifications in the petroleum industry. Must demonstrate strong evidence of judgment and effective managerial and inter-personal skills. Fitness for Duty - Physical Demands Refer to Appendix 1 of Section 2.1.2a of the Safety Manual, Medical Evaluations for details on Fit for Duty - Physical Demands for this position. The ability to perform all tasks listed is a requirement for this job description Responsibilities Functions as Point Of Contact and the Company's representative to customers to ensure their satisfaction with Camin Cargo's performance. Communicate with customers regarding information relating to field measurements, lab testing and providing job progress updates. Developing and recommending solutions to unusual customer demands and requirements that advance the Company's business interest and at the same time satisfy the customer. Reviews and evaluates the customer's nomination (purchase order) for completeness and accuracy and for the Company's ability to meet customer requirements. Reviews customer's job requirements with Inspector Coordinator or Laboratory Coordinator to ensure that the customer's requirements are properly addressed on time. May communicate directly to the Inspector or Laboratory Technician as necessary. Receives, analyzes, compiles, and verifies data resulting from field measurements and laboratory testing, and prepares or supervises the preparation of the applicable reports for the customer to ensure that the customer nomination and guidelines have been performed and completed. Has authority and discretion to resolve, in fiscally responsible manner, customer complaints using superior negotiating and customer relations skills, under minimal supervision. Interprets, administers, and applies policies of the Company to resolve disputes or customer dissatisfaction. Using advanced knowledge gained in the field and / or the laboratory, identifies the root causes of quality system problems (customer, terminal or company system) in respective areas of responsibility and uses good judgment to independently troubleshoot, initiate, recommend, and/or implement timely solutions to the problems. Performs or shares scheduling and job assignment duties during non-working hours, weekends and holidays. Attends and participates in branch management meeting
    $28k-40k yearly est. Auto-Apply 60d+ ago
  • Customer Service Manager- Floater

    Investar Holding Corporation

    Customer service supervisor job in Denham Springs, LA

    Job Function Assists and supports the Branch Manager in the administration and efficient daily operation of a full service branch office, including the areas of operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. Performs supervisory duties in the absence of the Branch Manager. Provides leadership, training and supervision to branch personnel. Assists in attaining established Bank goals through active participation in sales management and officer call programs. Job Responsibilities Reinforces the application of superior customer service through example along with appropriate follow through with involved customers and employees. Conducts specific periodic meetings and presentations regarding customer service with staff members. Develops new deposit and loan business, provides a superior level of customer relations and promotes the sales and service culture through effective coaching, guidance, and staff motivation. Achieves individual goals while assisting the Branch Manager in attaining branch, region, and Bank sales goals through new business sales, referrals, and retention of customer relationships. Engages in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services; motivates and monitors staff in cross selling and product presentation compared to goals. Investigates and follows up on significant changes in status of existing customers; meets with customers to discuss needs or concerns and outlines appropriate Bank products and services. Assists the Branch Manager in ensuring the branch is organized, coordinating available resources (e.g., staff, materials, etc.) for maximum results. Performs operational duties as directed by the Branch Manager to maintain compliance with regulatory guidelines (i.e., customer/branch research, monitoring completion of back office duties, reporting, etc. Assists and relieves in various job functions of the branch as needed or required. Assures audit compliance and procedure quality control and recommends and initiates corrective actions; ensures that the branch is in compliance with established Bank policies, procedures and state and federal regulations. Maintains knowledge of security and safety policies and strictly adheres to established procedures; works closely with the Bank Security Officer to maintain an updated plan for the branch; ensures branch staff is properly trained and made aware of any changes to the branch's plan and procedures. Participates and directs day to day operations for the branch; approves large deposits and withdrawals; reviews and acts on daily reports; ensures the branch is maintained in a neat, clean and attractive manner; recommends redecoration or major repair or redesign of floor space as necessary. Ensures effective communication to staff and implementation of all policy and procedure changes as approved by Senior Management; schedules and conducts any necessary training for staff. Reviews NSF and overdraft reports for customers assigned within his or her portfolio; approves or declines such exceptions within established lending limits. Ensures that own work is in compliance with all applicable laws, regulations, policies and guidelines. Performs all other duties as assigned. Education and Related Experience * High School Diploma or equivalent (GED) required * 5 or more years Retail or related experience preferred * Previous supervisory experience preferred Skills and Abilities * Must possess thorough understanding of all deposit accounts and other products and services offered by the bank. * Must possess basic understanding of the loan application process. * Must possess good interpersonal skills. * Must possess ability to use good judgment and discretion. * Must possess ability to learn new tasks and computer programs quickly and retain information. * Must possess knowledge of standard office equipment including computer, ten key adding machine, typewriter, fax machine, scanner and copy machine * Must possess knowledge of computers and computer operations MS Office software * Must possess good verbal and written communication skills * Must possess good organizational skills * Must possess ability to perform detailed tasks with accuracy Working Conditions and/or Physical Requirements * Ability to work under stress and meet deadlines. * Ability to operate a keyboard if required performing the essential job functions. * Ability to read and interpret a document. * Ability to travel if required to perform the essential job functions. * Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an "undue hardship" then the employee must be accommodated; hence, omitting lifting as a physical requirement. Equal Opportunity Employer/Veterans/Disabled
    $32k-60k yearly est. 9d ago
  • Support Service Supervisor

    Labcorp 4.5company rating

    Customer service supervisor job in Baton Rouge, LA

    **Requirements** + High school diploma or equivalent + Associates or Bachelor's degree is a plus + 3 years of relevant experience; preferably in a clinical laboratory + Prior supervisory or leadership experience is preferred. + Familiarity with laboratory operations as well as policies and procedures are preferred. + Strong computer skills and working knowledge of Microsoft Office + Excellent communication skills; both written and verbal + High level of attention to detail with strong organizational and prioritization skills + Strong critical thinking skills with the ability to make decisions in a fast-paced environment. + Ability to handle the physical requirements of the position. **_If you're looking for a career that offers opportunities for growth, continual development, professional challenge, and the chance to make a real difference, apply today!_** **Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (************************************************************** **.** Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? LabCorp is seeking a **Support Services Supervisor** to join our team in Baton Rouge LA. In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives". The schedule for this position will be Monday - Friday 4:30pm- 12:30pm **Job Duties/Responsibilities** + Supervise the day-to-day operations of the Department Name department. + Assist with preparation of laboratory specimens for analysis and testing. + Directly supervise, train, and mentor non-technical personnel of the department + Monitor daily workflow in the lab and schedule adequate coverage. + Responsible for ensuring all shifts in the department are properly staffed. + Research and resolve any production errors while escalating when necessary. + Engage in continuous process and service level improvements. + Perform quality assurance checks to ensure efficiency and accuracy. + Prepare and maintain Quality Assurance records and documents. + Meet regularly with direct reports to provide coaching and feedback for their development. + Responsible for administering and managing policies and procedures. + Process and maintain payroll and personnel files. + Perform administrative duties as needed. **Labcorp is proud to be an Equal Opportunity Employer:** Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. **We encourage all to apply** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility. (Disability_*****************) For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .
    $43k-72k yearly est. 1d ago
  • Call Center Specialist

    Solar Alternatives 4.4company rating

    Customer service supervisor job in Harahan, LA

    Job Description Why Solar Alternatives? Join our mission at Solar Alternatives to help our community embrace clean energy solutions! As a leading provider of solar energy, standby power, and energy efficiency, we strive to make a sustainable future accessible to everyone. Our Call Center Specialists play a crucial role as the first contact for prospective solar owners, acting as brand ambassadors for clean energy. In this exciting role, you will have the opportunity to earn between $25 to $35+ per hour, with uncapped earning potential based on your performance. Here at Solar Alternatives, we prioritize a flexible schedule that allows for job independence, while also fostering teamwork and innovation. You will easily collaborate with colleagues, team leaders, and managers, and you'll be encouraged to bring fresh ideas and insights to the table. Requirements Exceptional communication skills - Friendly and persuasive (Retail or hospitality experience is a plus) Prior customer service, hospitality, or retail sales experience - Tenacity is key; don't take NO for an answer! A self-motivated, entrepreneurial mindset that is proactive and results-driven Organized and goal-oriented with strong phone call and email etiquette Able to set appointments with potential clients that can lead to sales opportunities Maintain and update lead data in the company CRM tool Initiate and support the sales process for the broader team Consistent work schedule and reliable availability Present yourself professionally and maintain a positive attitude with all prospects Benefits Benefits: Base of $17 per hour plus commission per appointment set Two weeks paid leave, plus 7 bank holidays Health insurance, vision & dental 401K with company match Advanced product and sales training to ensure success Use of professional company tools including customized CRM and VOIP system The peace of mind that comes with offering only best in class products, installation, and services
    $25-35 hourly 11d ago

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Top 7 Customer Service Supervisor companies in LA

  1. Envoy Air

  2. PetSmart

  3. CarringtonRES

  4. Cardinal Health

  5. Sam's Town Hotel & Casino - Shreveport

  6. Floor & Decor

  7. ASM Research, An Accenture Federal Services Company

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