Customer service supervisor jobs in Lowell, MA

The Role Join our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more! What to expect… As a new CRA, you'll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones: 1. Licensing Preparation In the first months, you'll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE , Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we're here to support you every step of the way! (Learn More) 2. Skill Development In the following months, you'll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. 3. Proficiency As you gain confidence and proficiency in serving customers, you'll explore new career paths through job shadowing and our career center. The Expertise and Skills You Bring Aptitude and dedication to complete the FINRA SIE , Series 7 Top Off and Series 63 exams through our industry-leading licensing program. Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making. A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient. Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions. A desire for growth and a mindset that generates long term success through adaptability and personal accountability. Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution. Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously. Note: Fidelity is not providing immigration sponsorship for this position The Team Our Greatest Asset is Our People We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community. Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. (Learn More) Certifications:Series 07 - FINRA, Series 63 - FINRACategory:Customer Service, Sales Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Innovairre - WE HELP PEOPLE WHO HELP PEOPLE We make great things happen for some of the world's most vibrant organizations. We are the worldwide leader in non-profit fundraising. The company serves more than 500 marketing agencies, non-profit organizations, and commercial clients, with 4000+ employees working across five different continents and 28 countries around the world. Our direct marketing services deliver results utilizing our in-house production, design capabilities, data and digital expertise, and fully integrated approach producing timely and cost-efficient direct mail packages for our worldwide clients. Job Summary Make an impact where it matters most; with the nonprofits changing the world. Are you a detail-oriented communicator who thrives on helping people, improving processes, and leading by example? As a Donor Services Lead, you'll play a key role in ensuring that every donor interaction is handled with accuracy, empathy, and care while supporting the missions of incredible nonprofit organizations across the country. This is a hands-on role for someone who enjoys being the go-to person for all things donor services. You'll help keep daily operations running smoothly, build strong client relationships, and collaborate with teammates to improve processes and ensure every detail - from data entry to donor thank-you letters - reflects care and accuracy. Please note: This is an onsite position based in Milford, New Hampshire. It is not eligible for remote work. Responsibilities and Activities: Acts as the primary liaison for assigned nonprofit clients, ensuring their needs and brand standards are met. Handles day-to-day client communications, reporting, and problem-solving for assigned clients with professionalism and care. Ensures client communications reflect the mission and values of each client. Assists with handling complex or escalated inquiries, setting the tone for excellence in service. Collaborates on mentoring donor services representatives, providing guidance and coaching to build confidence and consistency. Supports training initiatives, procedure updates, and continuous improvement projects. Partners with leadership to refine workflows and elevate team performance. Oversees daily and weekly balancing for assigned client accounts and ensure timely, accurate reporting. Manages data imports/exports, invoice reconciliations, and postal funding reviews for assigned accounts. Leads quality control reviews and maintain meticulous transaction and compliance records. Handles donor correspondence - from acknowledgements and declines to various administrative mailings. Maintains data integrity through careful file validation, recordkeeping, and testing during system updates. Supports compliance audits and documentation processes to ensure transparency and trust. Works closely with internal teams to align on client needs, resolve discrepancies, and improve donor experiences. Provides occasional coverage for inbound/outbound call centers and client-specific projects. Performs additional responsibilities as required to ensure the team's success. EEO Statement We are an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, sex (including pregnancy and gender identity), sexual orientation, transgender status, disability, age, family or marital status, genetic information, military or veteran status, and other protected status as required by applicable law. At our Company, we have a clear vision: to foster and maintain a supportive and cooperative workplace that celebrates uniqueness and advances equity. We pride ourselves on helping people help people, and we know our company runs on the hard work and dedication of our passionate and creative employees. Diversity, Equity, and Inclusion is more than a commitment at our Company--it is in everything that we do. Benefits We are an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, sex (including pregnancy and gender identity), sexual orientation, transgender status, disability, age, family or marital status, genetic information, military or veteran status, and other protected status as required by applicable law. At our Company, we have a clear vision: to foster and maintain a supportive and cooperative workplace that celebrates uniqueness and advances equity. We pride ourselves on helping people help people, and we know our company runs on the hard work and dedication of our passionate and creative employees. Diversity, Equity, and Inclusion is more than a commitment at our Company--it is in everything that we do.

We are seeking a customer-focused professional to manage incoming customer complaints via email, ensuring timely, professional, and effective resolution. The role involves triaging issues, escalating urgent matters, and collaborating with cross-functional teams in a fast-paced, small-team environment. Key Responsibilities: First-level triage of customer complaints and QRS email queue; identify duplicates, assign issues, and escalate urgent quality or regulatory matters. Communicate professionally with customers and internal teams (Quality, Regulatory, Sales, Business Operations, Scientific Support). Collaborate on projects and continuous improvement initiatives to enhance customer satisfaction. Prioritize daily tasks and ensure adherence to QRS guidelines and procedures. Track and report on key metrics as needed. Required Skills & Experience: 2-4 years of customer-facing experience (restaurant or similar environment preferred). Strong email communication skills; courteous, professional, and articulate. Ability to handle time-sensitive requests, prioritize, and escalate appropriately. Proficient in Microsoft Office; quick learner for new systems. Experience in manufacturing, medical device, or quality/regulatory environments is a plus. Desired Skills: Experience with reporting and metrics. Familiarity with ETQ, SharePoint, Salesforce, or PeopleSoft. Multi-lingual skills. Interest in innovation, automation, and process improvement. Soft Skills: Positive attitude, professional composure under pressure. Strong teamwork and collaboration skills. Good judgment, discretion, and customer empathy. Ability to communicate effectively across regions and departments. Education: High School Diploma/GED required; Associate's Degree preferred. Performance Metrics: Timely handling of inquiries according to QRS guidelines. Positive interactions with customers and internal teams. Correctly escalate issues per procedures.

Are you looking for a meaningful career opportunity with an organization that values your goals, efforts, and dedication? We'd love for you to join our team at The Hope Group! The Hope Group, a SunSource company, offers access to a wide variety of career opportunities and strives to recognize and reward our associates for their hard work and commitment. If you have a desire to learn in a dynamic team environment that champions personal growth and development, we want to hear from you! We are currently seeking a Sr. Customer Service Representative in Northborough, MA. The Sr. Customer Service Representative performs a variety of customer servicing, order editing, pricing, writing, data entry, and other similar duties pertaining to Hope Group products. This position requires extensive specialized knowledge of product application characteristics. What You'll Do: Receive and review inquiries and orders to ensure correct identification of parts or units required Price products following established practices from available records or in conjunction with supervisor and refer to factory for identification of products or units provided by the factory Specialize in one or more product areas and assist customers with product selection Enter orders or inquiries into computer terminal including all pertinent data, obtain negotiated pricing, delivery, or other details from available sources and finalize order with customer, and maintain computer pricing as needed Collaborate with supervisor on complex or major order situations to prepare pricing/quotations and check, edit, write, and process customer orders against quotations Receive and investigate customer inquiries and complaints regarding deliveries, price, credit, or other matters, and supply information, initiate action, and resolve within established practices (refer policy matters to supervisor) Source non-stock items with suppliers based on negotiated price/delivery, initiate purchase of required items, maintain collection of current vendor catalogs, and connect with vendors to acquire technical information Assist in training inside account managers on job performance involving new or unusual situations Why You'll Love Working for Us: Medical, dental, vision, and life insurance Short & long term disability 401(k) with company match PTO and paid holidays Tuition Reimbursement Employee Assistance Plan What We Need from You: 2 years of experience in customer service within a manufacturing/distribution environment or 3 years of auto parts sales experience Microsoft Office Suite intermediate skills 2-year fluid power associates degree and certification desired, but not required Fluid power experience is a plus Organized and able to coordinate with functional groups Strong communication skills We are an Equal Employment Opportunity Employer M/F/V/D All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. WE PARTICIPATE IN E-VERIFY PROGRAM ********************

Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more! We offer our agents: True partnership in your real estate business to support your career goals and development. Competitive commission splits - keep your commission and set your own value! Unlimited opportunity to earn what you are worth. No upfront or monthly fees. We don't make money until you do. Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close! Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources. Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more. Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you! Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training. Face-to-face broker support and coaching - true mentorship! Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team) Back office support including dedicated transaction coordinators and an agent services resource team “Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution Incentive program to earn cash if you help grow our team and refer new agents onboard Resources for your clients including a mobile app for home search, moving discounts from local vendors and more. Flexible schedules and control over your personal and professional growth as an agent A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply today! What will make you successful at Vylla? An active Real Estate license Drive and ambition to succeed as part of an innovative, fast-growing team Complete focus on the customer experience Strong communications skills and ability to build a network of engaged customers and prospects Ability to multi-task and take initiative, strong work ethic Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company. EEO/AAP Employer

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at stores within a 5-mile radius of store # 725100, located at: 929 Main Street, Waltham, MA 02451 and store # 703480, located at: 1243 Centre Street, Newton Center, MA 02459. At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish #SHWSales

Job Title: Manufacturing Services Associate Shift: Days | 7:00 AM - 7:00 PM (12-hour shifts) Rate: $23.25/hr on W2 (OT Rate: $34.88/hr on W2) The Manufacturing Services Associate I supports all cGMP manufacturing production suites by ensuring materials, equipment, and environments are maintained to compliant and operational standards. This role works closely with production teams, focusing on stocking, cleaning, preparing assemblies, and maintaining equipment under strict GMP and aseptic guidelines. Key Responsibilities: Perform daily 6S activities and stock each production suite; clean soiled parts daily. Prepare, assemble, and autoclave materials and assemblies according to production needs and deliver them to suites. Conduct daily and weekly maintenance on analytical equipment. Perform weekly and monthly cleaning of inoculum rooms. Document activities in both written and electronic systems following GMP and GDP standards; review documentation as required. Obtain and maintain qualifications for all assigned tasks and keep training plans up to date. Prepare and transport materials into, out of, and across production areas. Maintain facility and equipment through routine cleaning and sanitization procedures. Perform administrative tasks including shift exchange meetings, emails, and participation in team projects. Perform other duties as assigned.

Pay: $120,000-125,000 per year Sign On Bonus - $5000 Industry: HVAC Residential Service Job Title: HVAC Service Manager - Residential American Residential Services (ARS), the largest provider of residential HVAC, Plumbing, and Electrical services in the U.S., employs over 7,000 professionals nationwide. With 45+ years of experience, we proudly deliver top-quality service to customers every day. What We Offer: Insurance access after 31 days of employment Low-cost medical insurance (starting at ~$5/week) Dental and vision insurance options Health Savings Account (HSA) or Flexible Spending Account (FSA) 401(k) with company match Paid time off & holiday pay Company-paid life insurance Responsibilities: What You'll Do As A HVAC Service Manager: Lead and manage the HVAC service team, including hiring, scheduling, training, performance management, and coaching Oversee daily operations to ensure safe, efficient, and high-quality service delivery Monitor labor costs, materials, equipment, and expenses to achieve budgeted margins and profits Resolve customer issues and ensure top-tier customer satisfaction Coordinate with dispatch to optimize technician selection and scheduling Conduct job site inspections and monitor workmanship standards Track departmental operations, inventory, tools, vehicles, and maintenance Ensure compliance with safety regulations, company policies, and local codes Provide ongoing on-the-job training and development for technicians Lead weekly technician meetings and monitor key performance indicators (KPIs) Qualifications: What You'll Bring As an HVAC Service Manager: 5+ years of HVAC service experience Strong knowledge of gas piping, electricity, plumbing, and air flow Valid driver's license with a good driving record Strong leadership, communication, computer, and math skills Ability to manage people, operations, and budgets effectively Must pass background and drug screening Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.

Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc. We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don't have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us. Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team! Qualities of awesome Canes Customer Service Associate: Team player Excellent communicator Happy, Courteous and Enthusiastic Hard working and attentive Responsible and dependable Authentic and genuine Takes pride in doing a good job Benefits available for hourly Crew: Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection OnePass Gym Membership Program 401(k) With Safe Harbor Employer Match (age 21 & older) Access to financial advisors for budget and retirement planning Crewmember Assistance Program Education assistance Pet Insurance Perks & Rewards for hourly Crew: Paid Time Off* Closed for all major holidays** Early closure for company events Casual Work Attire Flexible Scheduling Perkspot Employee Discount Program *Must satisfy hours requirement per year **Locations may vary ESSENTIAL FUNCTIONS OF THE POSITION: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lift and carry, push or pull heavy objects up to 50 pounds Kneel, bend, twist or stoop Ascend or descend stairs Reach and grasp objects (including above head and below waistline) Excellent verbal and written communication Ability to show up to scheduled shifts on time Cleaning tables, floors and other areas of the Restaurant Taking orders from Customers and processing payments efficiently Follow proper safety procedures when handling and/or preparing food Ability to multitask ADDITIONAL REQUIREMENTS: Must be 16 years of age or older Provide all Customers with quick and friendly service Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service Work under pressure and at a fast pace Align with Raising Cane's culture by balancing Working Hard and Having Fun Take initiative Comply with Company policies Raising Cane's appreciates & values individuality. EOE It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Customer Service temporary to hire located on North Shore. Taking orders via phone, fax and emails. Entering orders into manufacturing database. Experience with quoting and expediting orders in a fast paced environment. Proficient in RFQs, RFPs, and contract reviews. Coordinate with internal departments (engineering, production, logistics) ensure timely fulfillment of orders. Strong communication skills. Experience with Microsoft office Suite and ERP systems. 2 to 5 years customer service experience. Manufacturing environment a plus.

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job SummaryTo efficiently manage and direct ramp activities to deliver high quality products/services to our customers. Our competitive pay rate is $26.00/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. Your activities Supervise and manage staff to deliver excellent customer service Maintain applicable safety and performance standards Develop and build good relations with customers and Airport authorities Report irregularities and take appropriate action Participate and contribute to internal and customer meetings Conduct daily shift briefings Conduct safety meetings/briefings Liaise with OCC regarding daily workforce requirements Perform daily/weekly audits Build and maintain good management/workforce relations Ensure workforce adherence to company policies and procedures Other duties as assigned Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage Your profile High School Diploma or equivalent preferred Minimum one year experience in ramp service or related field Ability to work in a team environment Knowledge about operation of Ground Service Equipment Must possess strong organizational and multi tasking skills Effective verbal and written communication skills Must be able to work in all weather conditions Valid unrestricted Provincial Driver's License, DA and Transport Security Clearance Flexible work schedule including evenings, weekends and holidays What we offer 401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at ************************* to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!

Compensation COMPENSATION: The salary range for this position is $65,000to $70,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation. There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Description The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu. Job Responsibilities Leadership Use Aramark's coaching model to engage and develop team members to their fullest potential Reward and recognize employees Ensure individual and team performance meets objectives and client expectations Plan and lead daily team briefings Ensure safety and sanitation standards in all operations Client Relationship Identify client needs and communicate operational progress Financial Performance Ensure the completion and maintenance of P&L statements Deliver client and company financial targets Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins Productivity Bring value through efficient operations, appropriate cost controls, and profit management Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives Ensure entire team is trained and able to implement Supervise team regarding production, quality and control Compliance Maintain a safe and healthy environment for clients, customers and employees Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour Additional Responsibilities Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Requires at least 1 year of experience Requires at least 1 year of experience in a management role Bachelor's degree or equivalent experience preferred Strong interpersonal skills Ability to maintain effective client and customer rapport for mutually beneficial business relationships Ability to demonstrate excellent customer service using Aramark's standard service model Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers Requires occasional lifting, carrying, pushing, and pulling up to 50 lb. Must be able to stand for extended periods of time. EducationAbout Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.

The Customer Support Manager is responsible for managing the front-line support team as well as providing a productive and motivating working environment, addressing any issues/disputes from customers or clients with the goal of increasing customer satisfaction, loyalty, retention and to meet their expectations. Essential Duties and Responsibilities Manage the day-to-day functions of frontline support team Implement effective customer service procedures, policies, and standards to enhance customer satisfaction Delivering performance evaluations and following the disciplinary process according to company policy Responsible for interviewing and hiring of new support staff Informing the team of all new information related to products, procedures, and trends Assessing support statistics and preparing detailed reports on the findings Respond to escalated customer support issues Additional Duties Additional duties as assigned Minimum Qualifications Education and/or Experience Bachelor's degree (B.A./B.S.) from four-year college or university; and five years of experience related to association management and/or database management preferred; or equivalent combination of education and experience Proficient in MS Office applications Work Environment At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NH office. About the IAPP The IAPP is the largest and most comprehensive global information privacy community and resource. Founded in 2000, the IAPP is a not-for-profit organization that helps define, promote and improve the privacy profession. More information about the IAPP is available at iapp.org. What We Offer Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a “get-stuff-done” culture that values respect, personal and professional growth, and an entrepreneurial attitude. We have been named to Business NH Magazine 's Hall of Fame for “Best Small Companies to Work for in NH.” Want to be part of our dynamic and rapidly growing organization? View more information about all of our open positions on our website: iapp.org/careers.

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As an Analyst I on the Predictive Customer Modeling team, you'll help shape the future of customer insights by building models that forecast behavior and drive smarter decision-making. You'll dive into data to uncover patterns, power revenue-driving strategies, and help cross-functional teams bring these models to life. From optimizing promotional impact to guiding cross-sell strategies, you'll play a pivotal role in making our customer experience more intelligent, predictive, and personalized. What you'll do as an Analyst I, Predictive Customer Modeling Build and deploy predictive models that forecast customer behavior and drive revenue outcomes. Translate complex model outputs into scalable solutions that teams across DraftKings can activate. Partner with Data Science and Data Engineering to apply best-in-class practices using tools like Databricks, Airflow, and Bitbucket. Use data and industry insights to uncover growth opportunities and elevate our modeling strategy. Create automated tools, analyses, and Tableau dashboards that measure and communicate product and promotion performance. Analyze customer retention and gameplay trends to inform marketing investments and vertical strategies. Lead deep-dive analyses and cross-functional partnerships to turn insights into action across the business. What you'll bring Bachelor's degree or equivalent in Mathematics, Statistics, Economics, Computer Science, Engineering, Business Analytics, or another relevant discipline. At least 1 year of experience in business analytics or data science. Practical experience with SQL/Snowflake and Tableau. Python/R experience is a plus. Exposure to data science principles, including machine learning, regression and classification techniques, and model evaluation, as well as familiarity with tools like Databricks, Airflow, XGBoost and Bitbucket, is a plus. Knowledge of A/B testing, experimental design, and hypothesis testing methods. Curiosity to learn about a complex business and a desire to grow as an analyst. #LI-AS1 #AC2025 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 64,000.00 USD - 80,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Description With three decades of expertise, a footprint in 28 countries, and more than 3,300 professionals generating €260M in revenue in 2024, Keyrus Group is a global leader in Data, AI, and Digital Services. Our difference lies in turning data into a real strategic advantage, helping governments and enterprises harness AI, data, and digital solutions to lead in rapidly evolving markets. About the Role We are seeking an experienced Leader in the Financial Services Industry who combines strong sales acumen with deep technical knowledge of data and analytics. This individual will play a pivotal role in driving growth by building trusted client relationships and leveraging industry insights to shape solutions that meet evolving client needs. The ideal candidate brings a unique blend of business development skills, technical data fundamentals, and in-depth industry expertise, with a proven track record of success across multiple organizations in the Financial Services Industry (FSI) sector. Key Responsibilities Client Engagement & Industry Leadership: Act as a trusted advisor to clients, leveraging deep knowledge of industry challenges and opportunities. Represent the organization at industry events, conferences, and networking opportunities to expand our reach and visibility. Build strong, long-term relationships with key executives across the Financial Services Industry (FSI) ecosystem. Familiar with syndicated data within the industry (e.g., Nielsen, VIP, Spins). Provide feedback from clients and the market to shape offerings and thought leadership. Business Development: Partner with clients to understand their strategic priorities and align solutions to their business needs. Develop tailored go-to-market strategies that open doors and accelerate growth. Proven experience in translating commercial challenges into data and digital solutions. Technical & Analytical Expertise: Translate technical data and analytics concepts into business value for clients. Leverage data fundamentals to support solution design and ensure alignment with client needs. Collaborate with technical and delivery teams to ensure solutions are pragmatic, scalable, and impactful. Cross-Functional Collaboration: Work closely with sales, marketing, product, and delivery teams to align on go-to-market activities. Mentor junior team members on industry knowledge and client engagement best practices. Qualifications: 10+ years of combined experience in the Financial Services Industry (FSI), with exposure to both sales/business development and data/technical functions. Strong understanding of data fundamentals, analytics, and emerging technologies in the Financial Services Industry (FSI) landscape. Proven ability to network, influence, and build relationships at executive levels within the FSI. Excellent communication, presentation, and storytelling skills, with the ability to translate technical solutions into business outcomes. Bachelor's degree in business, Engineering, Data Science, or a related field; MBA or advanced degree a plus The Keyrus Group offers the performance, solidity, and know-how of a large professional services organization, while preserving the agility of a young, innovative company. Keyrus is a creator of value in the era of Data and Digital. We are dedicated to helping enterprises seize the opportunities of this paradigm to enhance performance, accelerate transformation, and generate new drivers of growth, competitiveness, and sustainability. By joining us, you'll be part of a truly global, entrepreneurial environment where your expertise and ideas make an impact, not only on our clients but on the future of the Financial Services Industry itself.

Are you passionate about delivering exceptional customer service, billing support and leading a team to Concord's utility customers? The Concord Municipal Light Plant is seeking a Customer Service Supervisor to manage our in-office Customer Service team here in Concord, MA. In this role, you will ensure our customers receive professional, courteous support and oversee billing, collections, and customer inquiries. You'll play a key part in developing policies, mentoring staff, and driving process improvements that enhance service quality and operational efficiency. Under the general direction of the Customer Service Manager, the Customer Service Supervisor manages the Utility Customer Service team to provide the highest quality service to town utility customers. Performs varied and responsible duties requiring a thorough knowledge of departmental operations and the exercise of judgment and initiative in completing tasks, particularly in situations not clearly defined by precedent or established procedures. Incumbent is called upon to handle a significant amount of details, each varying from the other in substance and content, requiring flexibility in approach to workload. Starting salary range: $80,433.60 - $96,125.60, based on qualifications. This is a full-time on-site position*, with a complete benefits package. We encourage candidates to explore our health insurance and other benefits that support the well-being of our employees and their families (Benefits Information). Applications will continue to be accepted until filled. All applications will be reviewed and the most highly qualified candidates will be invited to one or more interviews and/or other assessments. Applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application. Appointment of the final candidate will be contingent upon the results of pre-placement conditions including a drug screening, criminal and credit record checks. Costs for these pre-placement requirements will be borne by the Town. The Town of Concord, MA is an EEO Employer. The Town of Concord seeks employees who embody our values of integrity and respect, value service and collaboration, and support innovation and accountability. We are dedicated to fostering a workforce that embraces diverse identities and perspectives, strives for excellence, and upholds responsibility in all we do. A racially, ethnically, and culturally diverse team strengthens our organization, enriches our community, and advances equity and opportunity for all. * Applicants must be authorized to work in the United States without the need for sponsorship now or in the future. Interested in learning what it's like to work on this team? Take a look at the "Meet the Manager and About the Work" to learn more! Department: Concord Municipal Light Plant Salary Grade: 9 Reports To: Customer Service Manager FLSA Status: Exempt Appointed by: Town Manager Date: November 2025 GENERAL SUMMARY: Under the general direction of the Customer Service Manager, the Customer Service Supervisor manages the Utility Customer Service team to provide the highest quality service to town utility customers. Performs varied and responsible duties requiring a thorough knowledge of departmental operations and the exercise of judgment and initiative in completing tasks, particularly in situations not clearly defined by precedent or established procedures. Incumbent is called upon to handle a significant amount of details, each varying from the other in substance and content, requiring flexibility in approach to workload. ESSENTIAL JOB FUNCTIONS: External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis. ¨ Responsible through staff for ensuring that customers and end users receive professional, courteous support regarding all Utility services and products provided. ¨ Manages billing and collection processes for town utilities in NISC system. ¨ Investigates and resolves customer complaints and inquiries. ¨ Responsible for the receipt and processing of customer payments at CMLP. ¨ Develops, implements, and supports policies and procedures that ensure the quality of the customer support function. ¨ Train and mentor customer service representatives on system usage, customer interaction best practices, and utility-specific procedures as required. ¨ Acts as customer service interface with other departments or divisions. ¨ Conducts regular outreach and benchmarking with other municipal utilities regarding policies, procedures, and DPU regulation changes and updates. ¨ Identifies and improves business processes that leverage technology and utility systems; develops protocols and procedures to enhance effectiveness of services provided. ¨ Investigates and finds solutions to problems that occur within the billing process and re-billing process when required. ¨ Acts as the primary point of contact for customer and public inquiries both in person and by telephone, resolving complaints and providing information on municipal operations and procedures. ¨ Supervises office outage operations to provide telephone support during outages and other emergency situations. ¨ Tests new programming (e.g. new TOD rates, accounts, letter templates, services) and areas within the system software to ensure proper billing, reporting and seamless implementation for users. ¨ Works with other town departments to streamline and automate processes to affect cost savings and produce greater efficiencies. ¨ Creates ad hoc and customized reports for management and end users of the software. ¨ Manages and monitors Key Performance Indicators (KPIs) and service metrics to assess and improve the effectiveness and quality of customer service operations. Support the implementation and training of new solutions and technologies to improve customer service operations and enhance efficiency. ¨ Specialist for customer information and billing systems, payment processing, interfaces between town utilities and related functions.¨ Maintains up-to-date knowledge of system updates and new functionality and in the point person for utility enterprise solutions. ¨ Performs special projects and related responsibilities as initiated and requested. ¨ Performs other related duties as required, directed or as the situation dictates. ¨ Regular attendance and punctuality at the workplace is required. SUPERVISORY RESPONSIBILITY: ¨ Manages the day-to-day operations of the Utility Customer Service team, billing and collections functions, time and attendance, and staff training and development. Carries out supervisory responsibilities in accordance with Concord's policies and applicable laws. Responsibilities include interviewing and training employees, appraising performance, resolving problems and providing the Customer Service Manager with recommendations concerning employee training and remedial actions. EDUCATION & EXPERIENCE: ¨ Bachelor's degree in related field with four or more years of progressively responsible experience, including at least two years in supervision or an equivalent combination of education and experience. KNOWLEDGE, SKILLS & ABILITIES: ¨ Demonstrated customer service management skills and ability to effectively lead Customer Service staff. ¨ Ability to analyze complex issues and to develop relevant and realistic plans, programs and recommendations. ¨ Expert knowledge of regulations, codes, policies and procedures relevant to the department, division and/or to general public utility administration/management. ¨ Ability to recognize organization-wide priorities and work cooperatively to support their accomplishment for the department or division. ¨ Ability to communicate effectively and tactfully with the public, co-workers, other employees, departments, officials and other agencies. ¨ Proficiency with NISC iVUE or similar utility customer information systems (CIS) is preferred. WORKING CONDITIONS & PHYSICAL DEMANDS: External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the physical demands (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis. May be required to work extended shifts, weekends and overnight hours when the office is staffed 24 hours a day during emergency operations. Work may involve travel to meetings and other communities. Normal office environment, not subject to extreme variations of temperature, noise, odors, etc. Majority of work is performed in a moderately noisy work environment, with constant interruptions. Frequently subjected to the demands of other individuals and the volume and /or rapidity with which tasks must be accomplished. Regularly uses computer keyboards requiring eye-hand coordination and finger dexterity. Balancing, crouching, grasping, pulling, reaching and stooping may also be required. Operates computer, printer, video display terminal, calculator, telephone, copier, facsimile machine and all other standard office equipment requiring eye-hand coordination and finger dexterity. The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

About Starburst Starburst is the data platform for analytics, applications, and AI, unifying data across clouds and on-premises to accelerate AI innovation. Organizations-from startups to Fortune 500 enterprises in 60+ countries-rely on Starburst for fast data access, seamless collaboration, and enterprise-grade governance on an open hybrid data lakehouse. Wherever data lives, Starburst unlocks its full potential, powering data and AI from development to deployment. By future-proofing data architecture, Starburst helps businesses fuel innovation with AI. About the role: Starburst Data is looking for a customer obsessed, highly motivated leader with a desire to provide world class service while growing a team of dedicated and knowledge Support Engineers. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs and navigating a complex Java codebase are beneficial technical skills. As a Support manager, you will manage a team of roughly 10 Customer Support Engineers (CSEs) responsible for providing inbound break/fix and technical how-to support to our customer base. Your responsibilities will include team performance, career development and maintaining the highest standard of customer service. This role reports to the Senior Director of Support. As a Customer Support Manager at Starburst you will: * Oversee team of 10-12 Customer Support Engineers * Monitor and oversee Support quality and SLA adherence; including coaching, CSAT follow up, and any optimizations required to ensure quality * Ongoing individualized career development * Ensure successful execution of the support customer journey for customers * Collaborate with fellow Sales, Product, and Engineering Managers to ensure a high quality of customer service Must Have Attributes: * Self starter: Capable of working with limited guidance given time zone differences * Ownership: Willing to take ownership to find solutions to and solve problems * Grit: Determined and driven to ensure success * Collaborative: Capable of working cross functionally to drive alignment and the right success outcomes * Curiosity: Desire to learn new technologies in a complex and challenge technical ecosystem Some of the things we look for: * Prior experience working in a technical role * Strong management skills with success in career development * Highly focused on increasing customer satisfaction and retention * Ability to manage multiple initiatives simultaneously in a dynamic, fast paced work environment * Ability to successfully navigate an organization cross functionally including through barriers to ensure customer satisfaction and success * Experience supporting Enterprise and SaaS applications in a 24x7 support environment * Excellent written and verbal communication skills in English * SFDC Experience is a plus * Ability to Travel: This role will require occasional in-person travel for purposes including but not limited to new hire onboarding, team and department offsites, customer engagements, and other company events. Actual travel expectations may vary by role and business needs. Where could this role be based? * This role is based in our Boston office and follows a hybrid model, with an expectation of being onsite 1-2 days per week. Starburst is dedicated to maintaining fair and equitable compensation practices. The salary range provided for this role reflects the minimum and maximum targets for candidates across all U.S. locations and could be inclusive of variable compensation, such as commission or bonus. All employees receive equity packages (ISOs) and have access to a comprehensive benefits offering. Actual compensation packages are determined based on relevant skills, experience, education and training, and specific work location. For more information, connect with the recruiting team or Hiring Manager during the process as they can provide more detailed information about the salary range. Pay Range $143,550 - $175,450 USD Build your career at Starburst All-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we're empowered to take ownership of our careers and drive meaningful change. Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our industry - and the future. Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more. We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up authentically. Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Create a Job Alert Interested in building your career at Starburst? Get future opportunities sent straight to your email. Create alert

About Us: As the largest privately-held global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality. The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products. About the Opportunity: Responsible for recognizing and managing all customer needs for assigned key customer account, working closely with other functional leaders. Part of a team responsible for sales and account management activities across multiple portfolio companies in domestic and international venues. Lead a cross functional team to build a contract review process to ensure quotations and proposals meet customer expectations and to respond to RFQs quickly and close deals efficiently. Location: Malden, MA Responsibilities: Serve as the main point of contact and advocate for key customer accounts, ensuring strong relationships and customer satisfaction. Lead customer programs from initiation to delivery, ensuring quality, schedule, and cost targets are achieved. Collaborate with internal teams to resolve challenges, align on priorities, and meet customer requirements. Manage contracts, pricing, and customer portal data to ensure accuracy and compliance. Identify and pursue business growth opportunities in partnership with the Business Development team. Deliver customer presentations, performance reviews, and market insights to support strategic planning. Track and report key performance metrics, drive continuous improvement, and maintain accurate CRM records. Required Qualifications: Bachelor's degree preferred Excellent communication skills, both verbal and written. Excellent Excel skills Proven ability to synthesize data from disparate sources to create information used for critical business decisions. Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis. Must be able to perform work subject to ITAR/EAR regulations. Preferred Qualifications: 5 years experience in customer-facing or operational role, preferably within Aerospace manufacturing industry or related industries Experience with RFQs, Quotes and contracts Knowledge of commercial and civil aerospace customers, component products, complex assemblies, and programs. Excellent presentation, written and verbal and communication skills. Able to interact and work with employees and customers at all levels within the organizations. Must have a strong financial discipline in business decision process, be highly organized. Comprehensive knowledge of Microsoft Office Suite. Proven record of developing and maintaining customer relationships. Experience in working across functions to improve customer service. Ability to present and contribute key sales data for a sales and operations planning review. Working Conditions: Requires mobility in a manufacturing plant environment while using Personal Protective Equipment. Must be able to frequently sit, stand and walk. Must be able to lift and carry up to 15 pounds. Must be able to have prolonged periods sitting at a desk and working on a computer. Acknowledgements: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Benefits: Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things. Equal Opportunity Employer: Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested. FT Customer Service Manager Trainee (H) Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.