Customer Service Supervisor Jobs in Maine

Uspih Enterprise is currently seeking a driven Solar Customer Service Associate to join our Portland-based team. We deliver direct customer service and account support to increase sales, improve customer satisfaction, and drive long-term customer retention. Our impact is undeniable. Due to recent growth, we have partnered with a community solar farm to increase the impact of solar and renewable energy solutions for communities in our area. We are hiring a Solar Customer Service Associate as a full-time and permanent position. The Solar Customer Service Associate is ideal for candidates with a passion for customer service, helping others, and making a positive impact on our communities. Here at Uspih Enterprise, our Solar Customer Service Associates understand that customer satisfaction and client satisfaction go hand-in-hand. They are responsible for spreading awareness about community solar farms, their accessible and affordable solar clean energy solutions, and facilitating the enrollment process. Solar Customer Service Associate Responsibilities: Provide excellent customer service and client support while promoting our client's solar energy solutions and services throughout the Portland market Engage directly with clients when conducting product demonstrations, and confidently answer questions regarding products and services Track campaign performance and report customer enrollment metrics directly to Senior Management, providing feedback on areas of improvement Adhere to client compliance guidelines at all times to ensure the brand is represented in a professional manner Attend daily meetings both virtually and in-person to ensure a thorough understanding of our clients' products, services, and promotions Ideal qualities we are looking for in a Solar Customer Service Associate include: A high school diploma or equivalent Prior experience in customer service, sales, or a client-facing role is preferred but not required Strong interpersonal skills when interacting with clients, customers, or teammates A desire to learn and implement new skills A passion for helping our clients continue to grow and succeed Reliable transportation and the ability to commute to our onsite location

Are you interested in a rewarding career making a difference in the lives of young children and their families? Join the Kennebec Valley Community Action Program (KVCAP) team! KVCAP, which seeks to strengthen individuals, families and communities through direct services and community collaborations that create solutions to poverty, is looking to hire a Family Services Supervisor in Waterville at our Educare Central Maine program. In addition to our generous benefits package, KVCAP offers numerous training and professional development opportunities for you to grow in the profession and to offer the best care and education to children and their famiiles. Responsibilities Coordinate family services team efforts to support meaningful social, educational and leadership opportunities for parents; intentional transitions for children and families; and connections to community resources. Assist staff and/or provide direct support to families in crisis by identifying options, resources and developing action plans. Participate in continuous improvement cycle of learning, planning, implementation and reflection to drive best practices in family engagement within collaborative service area. Lead and assure ongoing recruitment activities to meet enrollment expectations. Promote protective factors to prevent child abuse and neglect; identify and refer families to the Department of Health and Human Services Child Protection Services as needed. Ensure all Early/Head Start performance standards, state and local licensing requirements, and other funder requirements related to family services are met. Benefits 13 Paid Holidays (including Juneteenth and Indigenous People's Day) Low cost health, dental, vision, life and long-term disability insurance options 100% employer-paid short-term disability insurance Generous Paid Time Off program that starts at 4 weeks per year Employer-sponsored retirement plan that includes an employer contribution and an employer match Annual CSA program that delivers a weekly box of food from local farms to all participating employees for 20+ weeks per year Professional growth and development opportunities $100 per month stipend through August 2024 Bachelor's Degree in field related to Human/Social Services or Early Care & Education. Must be eligible for Licensed Social Worker certification. Four years of experience working with families with young children required, with at least 2 years of experience in a social services role. Supervisory experience preferred. Must demonstrate strong skills in interpersonal work, written and verbal communication, documentation, critical thinking, proficient computer skills, group management skills, and awareness of community resources. Possess a valid driver's license and have use of a vehicle insured to state of Maine requirements. Ability to travel out of state. Able to meet requirements of agency & State of Maine Child Care Licensing regulations for background checks, fingerprinting, and physical exams. PI4df96427775e-26***********2

Our Culture EDP is a rapidly growing company - with deep experience in retail and commercial propane sales, operations and finance. We provide safe, reliable propane service to residential, commercial, industrial, and agricultural customers from Connecticut to California. We service more than 200,000 customers in 19 states, with a presence in rural America as well as in major metropolitan areas. We have become a significant player in the propane industry, recognized in 2022 and 2023 as one of the Top Ten Propane Marketers by LP Gas Magazine . Since our inception in 2012, EDP has helped more than 30 owners of well-run propane businesses transition to their own “next chapter” while benefiting everyone involved. Responsibilities: Maintain overall presence of the facility, yard and fleet. Provide technical expertise on the safe storage and handling of propane and ensure all safety standards are met. Assists General Manager with sales and customer retention activities. Plans and completes new customer installations and provide superior propane service to customers. Manages service center assets and inventory to improve return on investments. Assists General Manager with the recruitment/selection of new employees and the evaluation of current employees. Responsible for ensuring compliance and credentials are met by service center Employees. Responsible for conducting safety meetings and ongoing safety training within the center. Requirements: High School Diploma or GED. Mechanical and Technical Aptitude. Training experience based on safety. Safe and clean driving record. Ability to study and learn credential requirements quickly. Demonstrated ability to manage compliance requirements. Hands on Manager/ working manager mentality. CDL (Preferable) Masters Oil and Propane Licensing (Preferred). We Offer Amazing Benefits! In addition to competitive wages, we are proud to offer a comprehensive benefits package to help support the physical and financial health of our employees and their families. Our benefits program allows you to customize your coverage, to select the best plans to meet your family's needs while taking advantage of tax savings. Eligible employees have the option to enroll in any of the following options with many of them offering pre-tax premium deductions to lower your taxable income, thereby reducing your income taxes. Medical Insurance - multiple options to choose from Dental Insurance Voluntary Vision Insurance Health Savings Account Flexible Spending Account Confidential Employee Assistance Program (EAP) Voluntary Supplemental Life and AD&D Insurance Voluntary Short-Term Disability 401(K) with Company Match Tuition Reimbursement Propane discount As part of your comprehensive compensation package, we provide eligible employees with the following benefits at no cost: Paid Holidays & Time Off $50,000 Basic Life/AD&D benefit Long Term Disability Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

LaSalle Network has partnered with a national grocery store company to add remote Customer Service Representatives to their growing team. While this role is remote, you will need to be located in the Scarborough, ME area. This is a full time, open ended temporary position and pay will be $15/hour. As a Customer Service Representative, you will be handling a high volume of inbound calls each day regarding grocery delivery services. Situations you will handle may include questions about items that are missing or expired. You may also handle general in-store questions such as if a product is available at a specific location or when items will be restocked in a store. Customer Service Representative Responsibilities: Take inbound calls regarding grocery delivery for one of the chain's stores Handle customer complaints Data entry Customer Service Representative Requirements: Familiarity with Google Chrome Experience in customer service If interested, please apply today! Thank you, Kelci Benton Senior Project Manager LaSalle Network LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: ******************************************************************************************************** LNVPJK

TITLE Financial Service Associate EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. PAY RANGE $18.71-$19.21 Per Hour with step progression Five County Credit Union is looking for professional problem solvers who enjoy working with people, are eager to learn, and are excited for personal skill development and career growth. No experience needed. Paid training. Candidate will be responsible for providing a variety of services related to help meet our members' financial needs with a focus on transactions, new accounts, and introductory loan processing. This includes answering member questions regarding products and services while seeking opportunities to upsell and assist members with their financial concerns. Incumbent is responsible for helping meet credit union growth objectives, building relationships with our members, and evaluating new account requests. While successful candidates should demonstrate professionalism, attention to detail, and dependability, we will train you when it comes to the daily skills needed, including maintaining records, ensuring confidentiality and compliance with applicable policies and regulations, and referring helpful products and services to our membership, along with performing other duties as needed. Flexibility is important. The company's hours of operation are Monday through Friday 8:30am to 7:00pm and Saturday 9:00am to 3:00pm. We are closed on Sundays in all locations. This is a full-time position with benefits. We are open most holidays and for those holidays that you work you would receive double time. We are closed as a company on Memorial Day, Independence Day, Thanksgiving Day, and Christmas Day therefore you will never be asked to work those four holidays. Saturdays are scheduled on a rotation. The successful candidate will have a positive, friendly, professional attitude and appearance. People oriented, helpful and open to new ideas and change. Reliable transportation and attendance are a must. Basic math and computer skills are necessary. Five County Credit Union is an equal opportunity employer, and we are committed to the health and well-being of our staff and members. POSITION REQUIREMENTS ESSENTIAL FUNCTIONS of a FINANCIAL SERVICE ASSOCIATE: Assist members with a variety of account requests, resolutions, and inquiries including, but not limited to, adding or removing owners, account changes, and service set ups. Assume responsibility for the efficient and accurate performance of front-line operation and account functions including transaction processing and new account services to members. Actively identify and successfully cross sell products and services that contribute to the financial well-being of members. Accurately prepare and open new consumer accounts, identify and collect required documents needed for each account type opening, and onboard the new member with a suite of products. Process account applications in accordance with credit union policies including performing all required and regulatory verifications. Able to open and close sub accounts, including certificates, money markets, clubs and SHIP accounts, and explain the account features and benefits to members. Open and explain features of tax advantaged accounts such as IRAs and HSAs. Demonstrate the knowledge and ability to perform introductory loan functions such as keying loan applications and discuss general rate and term information with members. Assist with balancing, posting, troubleshooting, and auditing of ATMs, ITMs, and cash recyclers. Maintain knowledge of the payroll process for direct deposit and payroll deductions. Demonstrate and maintain the ability to independently locate and utilize available resources when resolving common member issues. Refer non-standard transactions or issues to the supervisor for assistance. Respond to changes in organizational needs in a positive manner, while performing all other tasks as needed. PERFORMANCE EXPECTATIONS of a FINANCIAL SERVICE ASSOCIATE: Ensure confidentiality and preservation of member records, transactions, and company assets. Ensure all activity complies with applicable policies and regulations. Be depended upon to perform all duties as scheduled, accurately and efficiently. Foster and maintain effective collaborative relations within the department and with other departments. Represent the credit union in a positive and professional manner to the members, other credit unions, industry affiliates, the community, and all media channels including social media. PHYSICAL DEMANDS of a FINANCIAL SERVICE ASSOCIATE: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must be able to speak and hear distinctly. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee is required to stand, sit and walk; sometimes to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. WORK ENVIRONMENT of a FINANCIAL SERVICE ASSOCIATE: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. All essential functions are performed in an office setting. Temperatures in the climate-controlled office may fluctuate. Work area is sometimes noisy due to multiple member transactions. The noise level in the work environment is usually moderate. Employee may not be able to easily leave work area unless for a scheduled break. MENTAL DEMANDS of a FINANCIAL SERVICE ASSOCIATE: The mental demands for this position include: the need to be alert to member needs, to be resourceful in solving member problems, and to be precise when updating member accounts. The employee must be able to deal with people effectively under adverse and/or stressful conditions, occasionally be persuasive, use judgment, and exhibit patience. FULL-TIME/PART-TIME Full-Time OPEN DATE 9/17/2024 TITLE Financial Service Associate EXEMPT/NON-EXEMPT Non-Exempt LOCATION ME, Scarborough PId7560b9669f6-26***********1

Avesta Housing is seeking an Evening Charge Supervisor. The role of the Evening Charge Supervisor is to provide and ensure high quality care to the residents of the facility that is consistent with procedures outlined by Health Services and the mission of 75 State Street. Duties include medication administration, providing skilled nursing care, and oversight to caregivers on duty. Maintains resident confidentiality and abides by all relevant HIPAA regulations. If you are looking to escape the frenzied pace of hospital and nursing home work, come join us at 75 State Street to obtain the work/life balance you have been seeking! About 75 State Street Located in the historic West End neighborhood of Portland, Maine, 75 State Street is a nonprofit senior community offering a continuum of care that includes Independent Living and Assisted Living. Our mission is to promote the independence, dignity, and individuality of older people of all financial abilities by offering supportive programs and services in an urban, residential setting. Our goal is to provide the highest quality of assisted living services in a nurturing home designed to enhance the quality of life, respect personal dignity, and to provide peace of mind to each resident as well as to their respective family. Our employees selected 75 State Street and Avesta Housing as a 2024 Best Places to Work in Maine because of our opportunities for career advancement, friendly workplace culture, impressive benefits and compensation, responsive managers, and company values! What it's Like to Work Here Our team members have positive attitudes, are creative problem solvers, and share a dedication to providing our residents with sincere and thoughtful care. Our shared commitment to improving the lives of others, strengthening our community, and ensuring compliance with state and federal standard of care requirements gives us purpose and inspires our best work. Our workplace culture and continuous opportunities for growth have resulted in Avesta's 75 State Street location being a popular place to work. What We're Looking For The person who is ready for this opportunity will meet the following requirements: Experience working with the elderly in a personal care environment preferred. Commitment to quality services and treating residents with dignity and respect. Ability to work effectively with others and portray a positive, team-player attitude. Works with diverse social and economic situations without imposing own values; maintains professional boundaries. Good written and oral communication skills and ability to communicate with others. Valid Licensed Practical Nurse (LPN) License or RN. Valid CPR certification, or ability to obtain within one year of hire. Experience with Electronic Medical Records, Point Click Care desired. Ability to meet facility and state immunization requirements. Click HERE to view the full job description for the Evening Charge Supervisor position. This is a full-time position that pays $28.00 - $37.00 per hour. This position will be expected to work during our evening shift (3:00pm - 11:00pm). Benefits We have excellent employee benefits, including: Employer-paid health and dental plans for employees Flexible spending and dependent care accounts 401(k) retirement savings plan with immediate vested match of up to 6% Employer-paid basic life, long-term and short-term disability Free mental wellness services for benefits-eligible employees 7 paid holidays Up to 8 weeks paid parental leave Generous earned time, starting with 19 days in first year of employment Professional development assistance Employee referral program Tuition reimbursement Ready to Apply? If this job sounds like a fit for you, please click through to our Employment Application and apply today! PM21 PI00740ab6faa2-26***********8

**We are looking for talented, innovative, and amazing people like you!** **Apply to be a part of our awesome team! We will help you develop your career so you can thrive in what you enjoy.** **Customer Service Expert- ON-SITE** El Salvador Temporary Experienced As a Temporary Customer Service Expert, you will be the frontline ambassador for our retail client, providing exceptional support primarily through phone interactions in a dynamic call center environment. Your role encompasses live chat, email correspondence, and inbound phone support, ensuring customers receive prompt and effective assistance. **Skills and Requirements:** * Minimum of a high school diploma. * At least 1 year of retail BPO experience. * Proficiency in both written and spoken English at an advanced level. * Technical aptitude, including proficiency in Microsoft Office Suite and familiarity with CRM systems. * A positive attitude and the ability to thrive in a fast-paced environment. * Strong customer orientation with a passion for delivering excellent service. * Self-starter mentality with a proactive approach to problem-solving and taking initiative. * Ability to embody and represent the company culture of Love, Respect, and Integrity. **Note:** This role requires a candidate who is not only proficient in customer service skills but also embodies the values and culture of our client. Successful candidates will have retail experience, be positive, dynamic, and customer-oriented, with the ability to excel in a fast-paced environment while representing our client with love, respect, and integrity. - THIS IS AN ON-SITE POSITION

Share If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. **Customer Service Supervisor** Full Time Regular 21 days ago Requisition ID: 1468 For 75 years, The Baker Company in Sanford, ME, has been at the forefront of developing innovative solutions for air containment, contamination control, and controlled environments. Our products, including biological safety cabinets, clean benches, fume hoods, and pharmacy isolators, offer unmatched user and product protection for various applications. We design and build the equipment that is used every day in cutting-edge biological and pharmaceutical research by some of the world's leading companies and research organizations. The **Customer Service Supervisor** is responsible for supervising a team of customer service representatives, working with different functional groups to increase customer satisfaction with Baker products, and assist in establishing and improving the department's key performance indicators (KPIs), policies and procedures. In this role, you will train associates on company policies/procedures, develop new/improve existing work practices, and ensure proper utilization of ERP and CRM applications. You will work closely with sales and operations personnel to improve customer experience with Baker, our products, and services. You will lead training in product updates/changes as well as the customer solutions required for the operational support of new/existing products. This position requires hands-on training and the ability to provide directions to all service personnel and is responsible for developing a dynamic high-performance team. **DUTIES AND RESPONSIBILITIES** + Provides feedback to employees regarding job performance and uses the appraisal process to determine training needs, employee development, promotion and succession plans. + Ensures associate compliance with company time and attendance policies, and adherence to productivity and service standards. + Conduct associate performance appraisals on time (annually). + Supports OEM partners, including processing quotes and purchase orders, inventory allocation and management. + Responsible for an accurate forecast from OEM partners on a monthly and/or quarterly basis and working with the Operations team to ensure that inventory levels match the forecast. + Works with the OEM Sales Management to ensure pricing and other contractual stipulations (payment terms, shipping etc.) are up to date in Bakers ERP and CRM systems post contract updates/execution. + Solid understanding of the features and benefits of all products sold and serviced by the company. + Mentors and trains the customer services processes and strategies to other personnel. Assess, recommend, and implement systems for managing customer service and after sales support. + Ensures compliance with the company's quality assurance program and company customer satisfaction programs to ensure the equitable resolution of customer complaints. + Coordinate with the sales team to ensure all sales opportunities are properly specified, communicated to customer service and successfully transitioned quote and order entry. + Establishes, reviews, and improves productivity measures and benchmark reports (as assigned). + Manages customer concerns if they're not satisfied with the suggested resolutions by the customer service representatives, will try to reach a more equitable resolution, diffuse difficult situations between customer service representatives and customers. Ensures customer complaints are resolved in a timely manner (e.g., Quotes, S.O., Case Calls). + Understand the data & contributes to improvements in Baker's customer service satisfactions surveys. + Provides oversight of and is responsible for the successful administration and maintenance of terms and conditions associated with contractual agreements with general purchasing organizations and preferred customer pricing. + Participates in department meetings to implement new and continuing training programs (OSHA and company safety standards, company policies/procedures). + Communicates with other levels of Supervisors to ensure compliance with service standards and company policies. + Manage relationships with external service providers / affiliates. + Make every effort to focus on doing it right to make sure the customer is happy or satisfied with our units. + Provide value to our customers by using Lean tools and concepts to identify and eliminate waste in all forms (scrap/rework, transportation, motion, waiting, inventory, over production, over processing, and under-utilization of people). Uses systemic thinking by seeing processes from end to end and works to challenge the status quo to eliminate the root cause of problems. Is involved in individual and/or team activities that involve using Lean tools and concepts to improve the flow of information and material. + Other duties as assigned. **KEY PERFORMANCE METRICS** + Customer satisfaction (internal/external) + Customer service team goals/metrics + Participation/leadership in companywide initiatives (Kaizen events, strategic deployment projects etc.) **PHYSICAL REQUIREMENTS** + Ability to sit for extended periods of time while working on a computer **MINIMUM REQUIREMENTS** This position requires hands-on training and the ability to provide direction to all service personnel and is responsible for developing a dynamic high-performance team. Qualified candidates will possess: + Bachelor's degree - Business + 5+ years prior experience in customer service + Minimum 2 years supervisory experience + Working knowledge of the company computer systems and software (Epicor, Salesforce CPQ) + Strong interpersonal skills, a high energy level, ambition, and demonstrated ability to solve problems. + Ability to work with customers, service representatives, technical service representatives and 3rd party service providers. + Strong communication skills. + Contract administration experience preferred. + Experience working with customers to service and support biomedical equipment for the life sciences preferred. **BENEFITS** + Medical + Dental + Health Reimbursement Account + Flexible Spending Accounts + Life and Disability Insurances + 401(k) + Company Profit Sharing Plan + Gym Membership Reimbursement + Paid Time Off + And More!

As the Customer Service Manager you will lead and oversee the customer service team, ensuring exceptional service delivery and customer satisfaction. You will be responsible for analyzing customer feedback to drive continuous improvement and enhance the overall customer experience. **RESPONSIBILITIES:** * Responsible for managing day to day operations; developing and implementing customer service policies and procedures * Conduct regular team meetings, performance evaluations and provide customer feedback * Develop and implement a customer strategy aligned with company values and goals * Continuously monitoring industry trends and best practices to improve customer service * Establish clear service standards and guidelines consistent with exceptional customer service * Monitor and analyze customer interactions to identify areas of improvement and implement corrective actions * Streamline processes to optimize efficiency and productivity while maintaining high quality service * Resolve escalated customer issues and complaints in a timely manner to ensure customer satisfaction and retention * Foster positive relationships with key customers, addressing their concerns in a proactive manner * Collaborating with cross functional teams to ensure a seamless customer experience from all touch points * Generate regular reports on team performance, customer feedback and trends - presenting findings to senior management. * Schedule personnel to meet customer demands, while maintaining company budgets * Adhere to all company safety standards * Perform other duties as assigned by leadership **Environment:** * Ability to work in varying temperature-controlled environments. **Schedule:** * Flexibility to work various shifts, as needed including evenings, weekends and holidays. **Experience:** * Preferred: Two (2) years' retail or customer service experience **Skills:** * **Physical abilities** : May be required to lift up to 80-85lbs.; standing, bending, lifting and twisting for up to 90% of your shift; frequently lifting product from various heights including floor level to over your head; Ability to stand or walk at least 10 hours daily; working in various temperature controlled environments; walking on a variety of flooring such as concrete, tile, carpet etc * **Strong communication Skills:** Ability to communicate clearly and effectively with peers and leaders on a daily basis * **Organizational Skills:** Ability to fulfill customer orders in a timely manner; ability to prioritize and meet deadlines * **Working in a team based environment:** Working independently and as a team player to ensure our customers are receiving orders timely and with the highest quality * **Quality:** Maintain integrity and high standards of product handling from all perspectives * **Safety Culture:** Maintain and drive safety policies; driving for accountability of safe practices throughout shift **Other details** * Pay Type Salary

The Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. The responsibilities also include shuttling customers. This position also ensures vehicles are prepared for customer pick-up, which includes cleaning vehicles. assessing damage, fueling, and refilling all fluids. Wage: $20.00/hour Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: Up to 40% off the base rate of any standard Hertz rental Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more Qualifications: Strong oral and written communication of ownership, accountability, and initiative. Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, waking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, copy machine, and fax machine is required. Apply today and shift your career into drive for tomorrow!

Springborn Staffing is hiring for a variety of customer service and administrative openings in the greater Southern ME / Portland area! Energetic individuals with excellent customer service, interpersonal, and organizational skills are encouraged to apply! We are hiring for Call Center Reps, Patient Service Reps, Healthcare Schedulers, Administrative Assistants, Receptionists, Service Raters ...and more. Springborn Staffing has a presence throughout the State of Maine and current openings are available in the greater Portland area (Westbrook, Portland, South Portland, Scarborough) , Lewiston / Auburn area, and Augusta areas. If this sounds like you and interested in hearing more, please apply to this job posting and one of our recruiters will be in touch when there is a match. Job Types: Full-time, Temporary Pay: $19.00 - $23.00 per hour Expected hours: 40 per week Shift: Day shift Ability to Commute: Portland, ME (Preferred) Ability to Relocate: Portland, ME: Relocate before starting work (Required) Work Location: In person

Description of the Role: The customer service professional will play a vital role in providing exceptional customer service in the Chevrolet service department at Stanley. They will be responsible for assisting customers with inquiries, concerns, and service requests, ensuring their overall satisfaction. Responsibilities: Interact with customers in a professional and friendly manner. Address customer inquiries, concerns, and service requests promptly and accurately. Manage and resolve customer complaints, aiming to provide the best solution and ensure customer satisfaction. Coordinate with other service department staff to effectively meet customer needs and expectations. Provide accurate information about Chevrolet products, services, and warranties to customers. Assist in scheduling customer appointments and coordinating service appointments with technicians. Maintain customer records and update them as necessary. Collect customer feedback to identify areas for improvement in service quality and customer satisfaction. Requirements: Prior experience in customer service is preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and the ability to remain calm under pressure. Proficient in using customer service software and tools. Knowledge of Subaru products and services is a plus. Ability to work flexible hours, including weekends. High school diploma or equivalent. Benefits: Stanley offers a competitive salary, as well as a comprehensive benefits package, including health insurance, retirement plans, paid time off, and employee discounts on Chevrolet products and services. About the Company: Stanley is a reputable company located in Belfast, Maine. We are dedicated to providing excellent customer service and maintaining high standards in automotive care. Join our team and be part of a dynamic and customer-centric organization.

**_What Individualized Care contributes to Cardinal Health_** Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go. **_Qualifications_** + Bachelor's degree or equivalent work experience + 3-5 years of experience in related field of patient support programs preferred + Previous management experience preferred + Strong communication, presentation, and time management skills + Commitment to the continued development of oneself and team members **_What is expected of you and others at this level_** + Coordinates and supervises the daily activities of operations, or business support staff + Administers and executes policies and procedures + Ensures employees operate within guidelines + Decisions have a direct impact on work unit operations and customers + Frequently interacts with subordinates, customers and peer groups at various management levels + Interactions normally involve information exchange and basic problem resolution **_Responsibilities for this role_** + Oversees daily call center operations for a team of 8-10 Case Managers + Responsible for creating and maintaining Standard Operating Procedures and work instructions specific to the program. + Responsible for conducting weekly, monthly and quarterly reviews of program metrics and reporting out results to senior leadership. + Responsible for testing/solutioning/approving program changes including those related to Information Technology, platform upgrades and modifications to program business rules. + Handles creating, editing, and approval of employee time cards in accordance with time-keeper manager responsibilities in addition to other standard HR responsibilities as a people leader. + Conducts development-based biweekly/monthly/quarterly 1x1s with team members and holds responsibility for providing effective coaching and feedback on both performance improvement and goal setting. + Collaborates with internal business partners to provide effective responses and resolutions to complex program related issues. + Effectively manages time and independently prioritizes work responsibilities to meet key deadlines as assigned by manager. + Maintains daily contact with internal business partners and client/3rd party partners by leveraging excellent verbal and written communication skills. **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). **Employees are required to have flexibility to work a scheduled shift of 7am-7pm CT.** **REMOTE DETAILS: All U.S. residents are eligible to apply to this position.** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. **Dial-up, satellite, WIFI, Cellular connections are NOT acceptable** . Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment **Anticipated salary range:** $65,500 - $93,550 **Bonus eligible:** **No** **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 01/11/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Share If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. **SUPERVISOR, CUSTOMER SERVICE CENTER** Fulltime-Regular Management 2 days ago Requisition ID: 1702 **JOB TITLE: SUPERVISOR, CUSTOMER SERVICE CENTER LOCATION: BANGOR/PRESQUE ISLE REPORTS TO: ASSISTANT MANAGER, CUSTOMER CONTACT CENTER POSITION STATUS: EXEMPT, NON-BARGAINING UNIT, FULL TIME** Be a part of the team that is transforming the power industry of northern and eastern Maine. Versant Power is building on our 100-year history of delivering efficient, safe and reliable electricity service to customers in northern and eastern Maine. We never lose sight of safety, quality, integrity and innovation. We are committed to our dedicated people, who inspire us every day to deliver something more powerful than power alone. **POSITION OVERVIEW:** Versant Power is seeking a Supervisor who shares our commitment to serving customers. As part of our team, reporting to a Customer Contact Center Assistant Manager, you will be an integral part of delivering a safe, professional, quality-oriented customer experience. In this position you will be part of a team responsible for leading and growing our Customer Service Representatives. Supervisors manage the Customer Contact Center workforce to provide the best approach to delivering upon ever evolving business needs and customer experience expectations. This position coordinates and collaborates with other departments to manage and improve end-to-end customer facing processes. **JOB RESPONSIBILITIES:** * Performs duties with the utmost regard for personal, employee, workplace, and customer safety * Contributes to department success through managing Customer Service Representative performance, identifying problems and proposing and/or aiding/supporting in resolutions, and identifying opportunities for process improvement * Leads Customer Service Representatives by investing in their growth and development to deliver professional customer service and efficient issue resolution * Invests time in regular meetings with individuals and teams under their assignment to support, direct, and grow their employees * Provides opportunities and coordinates training & development of Customer Service Representatives * Develops workplans and conducts mid-year and annual performance evaluations and for all direct reports * Performs monthly call monitoring with direct reports * Leads monthly department staff meetings in conjunction with management team * Supports Assistant Managers with staffing analysis and call answering statistics to assign personnel schedules and ensure proper staffing levels are maintained * Interviews, evaluates, and recommends hiring of Customer Service Representatives * Maintains knowledge of Maine Public Utility Commission regulations, Versant Power Collective Bargaining Agreement, company policies and procedures and ensures adherence * Resolves escalated customer issues * Coordinates information requests (Subpoenas, DEA, FBI, Fire Marshal, etc.) * Approves refund requests * Participates on projects and business teams as required * Collaboratively develops schedules due to requests, absences and/or vacations * Performs other related duties as assigned including designated duties associated with Storm/System Restoration **QUALIFICATIONS:** * Bachelor's degree or equivalent experience required * Leadership experience in a high-performance environment with emphasis on excellent service delivery * Supervisory experience preferred * Direct experience in the customer service field preferred * Experience in a unionized environment beneficial **PERSONAL QUALITIES:** * Proven ability to develop and maintain effective relationships * Excellent communication, interpersonal, organizational, and problem-solving skills * Demonstrated curiosity in recognizing improvement opportunities and initiative to effect change * Ability to manage multiple priorities concurrently while meeting deadlines * Displays professional and courteous behavior at all times **NOTES:** * Position is primarily stationary, with some walking, standing, and driving required * Irregular hours may be required at times * A valid Maine driver's license is required * Versant Power a tobacco free and fragrance-free workplace **RATE OF PAY:** Salary Level is commensurate with experience and qualifications. **IMPORTANT APPLICATION INFORMATION:** Versant Power is an Equal Opportunity Employer.

Job ID: 1777 Location: Ponciano Company: Hedcor, Inc. Department: National Operations and Control Center Employment Type: Probationary Work Arrangement: On-Site NATIONAL OPERATIONS AND CONTROL SUPERVISOR The National Operations and Control Supervisor will be responsible for leading the NOCC efforts towards the efficient implementation and execution of its operations to maximize generation for plants in Hedcor group and other RE plants (ROR, Wind & Solar). Qualifications: ● Must be a Bachelor's degree holder in Engineering; Preferably holds Post Graduate Degree ● Must be a Licensed Engineer (ME/EE/ECE) ● With extensive background and experience in various project implementation related to Information Technology ● Extensive knowledge on the Philippine Grid Code and Philippine Electrical and Mechanical Code ● With at least four (4) years of related experience in ROR, Wind & Solar power generation plant ● With at least three (3) years of leadership experience ● 1 vacant position in Davao City, Davao Del Sur Provider Description Enabled SAP as service provider * "route" is used for session stickiness * "career SiteCompanyId" is used to send the request to the correct data center * "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor * "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Customer Service Assistant I / Req 1064 Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Non-exempt / full-Time on-site Level: Level 5 Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. We look forward to having you join our team! Summary: The Customer Service Assistant I performs a variety of teller and customer service duties as needed. Is highly proficient in the processing of teller transactions, and able to complete basic customer service related tasks such as opening routine checking, savings and certificate of deposit accounts, processing account maintenance, etc. Working within established guidelines, policies and procedures, the individual will sell and service all deposit accounts, handle various customer inquiries and provide prompt problem resolution. Strong knowledge of the Bank's various deposit and electronic banking products and services is required. Using needs-based sales techniques, uncovers referral opportunities and recommends appropriate products and service to meet customers' needs. Job Requirements for the Customer Service Assistant I: Minimum of one year of teller or customer service banking experience in a branch or call center environment Strong sales, service, interpersonal and communication skills. Interacts well with others and enjoys working with a variety of people in a team environment Strong organizational, technical and computer skills Adapts well to change and is able to effectively multi task Strong knowledge of teller and customer service processes, policies, guidelines and procedures Satisfactory product knowledge of banking products and service with ability for further development Specific Job Functions Customer Service Assistant I: Highly proficient in the processing of various teller transactions and routine customer service related tasks and functions Able to identify cross sell opportunities and respond to various customers' inquiries to recommend appropriate products or solutions to meet their needs Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc. Maintains and balances a cash drawer accurately and efficiently Provides a high level of service to customers, coworkers and team members Understands and follow various policies, guidelines and procedures including security, compliance and operations Participates in on-going job related training programs including but not limited to sales, service, compliance and product knowledge Performs additional duties as required This Job Description for the Customer Service Assistant I describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Our generous benefits are listed on our website: Partners.Bank/about/careers/ PIe55ec17d4a48-26***********7

TITLE Financial Service Associate EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. PAY RANGE $18.71 to $19.21 with step progression Five County Credit Union is looking for professional problem solvers who enjoy working with people, are eager to learn, and are excited for personal skill development and career growth. No experience needed. Paid training. Candidate will be responsible for providing a variety of services related to help meet our members' financial needs with a focus on transactions, new accounts, and introductory loan processing. This includes answering member questions regarding products and services while seeking opportunities to upsell and assist members with their financial concerns. Incumbent is responsible for helping meet credit union growth objectives, building relationships with our members, and evaluating new account requests. While successful candidates should demonstrate professionalism, attention to detail, and dependability, we will train you when it comes to the daily skills needed, including maintaining records, ensuring confidentiality and compliance with applicable policies and regulations, and referring helpful products and services to our membership, along with performing other duties as needed. Flexibility is important. The company's hours of operation are Monday through Friday 8:30am to 7:00pm and Saturday 9:00am to 3:00pm. We are closed on Sundays in all locations. This is a full-time position with benefits. We are open most holidays and for those holidays that you work you would receive double time. We are closed as a company on Memorial Day, Independence Day, Thanksgiving Day, and Christmas Day therefore you will never be asked to work those four holidays. Saturdays are scheduled on a rotation. The successful candidate will have a positive, friendly, professional attitude and appearance. People oriented, helpful and open to new ideas and change. Reliable transportation and attendance are a must. Basic math and computer skills are necessary. Five County Credit Union is an equal opportunity employer, and we are committed to the health and well-being of our staff and members. POSITION REQUIREMENTS ESSENTIAL FUNCTIONS of a FINANCIAL SERVICE ASSOCIATE: Assist members with a variety of account requests, resolutions, and inquiries including, but not limited to, adding or removing owners, account changes, and service set ups. Assume responsibility for the efficient and accurate performance of front-line operation and account functions including transaction processing and new account services to members. Actively identify and successfully cross sell products and services that contribute to the financial well-being of members. Accurately prepare and open new consumer accounts, identify and collect required documents needed for each account type opening, and onboard the new member with a suite of products. Process account applications in accordance with credit union policies including performing all required and regulatory verifications. Able to open and close sub accounts, including certificates, money markets, clubs and SHIP accounts, and explain the account features and benefits to members. Open and explain features of tax advantaged accounts such as IRAs and HSAs. Demonstrate the knowledge and ability to perform introductory loan functions such as keying loan applications and discuss general rate and term information with members. Assist with balancing, posting, troubleshooting, and auditing of ATMs, ITMs, and cash recyclers. Maintain knowledge of the payroll process for direct deposit and payroll deductions. Demonstrate and maintain the ability to independently locate and utilize available resources when resolving common member issues. Refer non-standard transactions or issues to the supervisor for assistance. Respond to changes in organizational needs in a positive manner, while performing all other tasks as needed. PERFORMANCE EXPECTATIONS of a FINANCIAL SERVICE ASSOCIATE: Ensure confidentiality and preservation of member records, transactions, and company assets. Ensure all activity complies with applicable policies and regulations. Be depended upon to perform all duties as scheduled, accurately and efficiently. Foster and maintain effective collaborative relations within the department and with other departments. Represent the credit union in a positive and professional manner to the members, other credit unions, industry affiliates, the community, and all media channels including social media. PHYSICAL DEMANDS of a FINANCIAL SERVICE ASSOCIATE: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must be able to speak and hear distinctly. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee is required to stand, sit and walk; sometimes to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. WORK ENVIRONMENT of a FINANCIAL SERVICE ASSOCIATE: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. All essential functions are performed in an office setting. Temperatures in the climate-controlled office may fluctuate. Work area is sometimes noisy due to multiple member transactions. The noise level in the work environment is usually moderate. Employee may not be able to easily leave work area unless for a scheduled break. MENTAL DEMANDS of a FINANCIAL SERVICE ASSOCIATE: The mental demands for this position include: the need to be alert to member needs, to be resourceful in solving member problems, and to be precise when updating member accounts. The employee must be able to deal with people effectively under adverse and/or stressful conditions, occasionally be persuasive, use judgment, and exhibit patience. FULL-TIME/PART-TIME Full-Time OPEN DATE 6/5/2024 TITLE Financial Service Associate EXEMPT/NON-EXEMPT Non-Exempt LOCATION ME, Auburn PI92c5022519e0-26***********0

JOB TITLE: SUPERVISOR, CUSTOMER SERVICE CENTER REPORTS TO: ASSISTANT MANAGER, CUSTOMER CONTACT CENTER POSITION STATUS: EXEMPT, NON-BARGAINING UNIT, FULL TIME Be a part of the team that is transforming the power industry of northern and eastern Maine. Versant Power is building on our 100-year history of delivering efficient, safe and reliable electricity service to customers in northern and eastern Maine. We never lose sight of safety, quality, integrity and innovation. We are committed to our dedicated people, who inspire us every day to deliver something more powerful than power alone. POSITION OVERVIEW: Versant Power is seeking a Supervisor who shares our commitment to serving customers. As part of our team, reporting to a Customer Contact Center Assistant Manager, you will be an integral part of delivering a safe, professional, quality-oriented customer experience. In this position you will be part of a team responsible for leading and growing our Customer Service Representatives. Supervisors manage the Customer Contact Center workforce to provide the best approach to delivering upon ever evolving business needs and customer experience expectations. This position coordinates and collaborates with other departments to manage and improve end-to-end customer facing processes. JOB RESPONSIBILITIES: Performs duties with the utmost regard for personal, employee, workplace, and customer safety Contributes to department success through managing Customer Service Representative performance, identifying problems and proposing and/or aiding/supporting in resolutions, and identifying opportunities for process improvement Leads Customer Service Representatives by investing in their growth and development to deliver professional customer service and efficient issue resolution Invests time in regular meetings with individuals and teams under their assignment to support, direct, and grow their employees Provides opportunities and coordinates training & development of Customer Service Representatives Develops workplans and conducts mid-year and annual performance evaluations and for all direct reports Performs monthly call monitoring with direct reports Leads monthly department staff meetings in conjunction with management team Supports Assistant Managers with staffing analysis and call answering statistics to assign personnel schedules and ensure proper staffing levels are maintained Interviews, evaluates, and recommends hiring of Customer Service Representatives Maintains knowledge of Maine Public Utility Commission regulations, Versant Power Collective Bargaining Agreement, company policies and procedures and ensures adherence Resolves escalated customer issues Coordinates information requests (Subpoenas, DEA, FBI, Fire Marshal, etc.) Approves refund requests Participates on projects and business teams as required Collaboratively develops schedules due to requests, absences and/or vacations Performs other related duties as assigned including designated duties associated with Storm/System Restoration QUALIFICATIONS: Bachelor's degree or equivalent experience required Leadership experience in a high-performance environment with emphasis on excellent service delivery Supervisory experience preferred Direct experience in the customer service field preferred Experience in a unionized environment beneficial PERSONAL QUALITIES: Proven ability to develop and maintain effective relationships Excellent communication, interpersonal, organizational, and problem-solving skills Demonstrated curiosity in recognizing improvement opportunities and initiative to effect change Ability to manage multiple priorities concurrently while meeting deadlines Displays professional and courteous behavior at all times NOTES: Position is primarily stationary, with some walking, standing, and driving required Irregular hours may be required at times A valid Maine driver's license is required Versant Power a tobacco free and fragrance-free workplace RATE OF PAY: Salary Level is commensurate with experience and qualifications. IMPORTANT APPLICATION INFORMATION: Versant Power is an Equal Opportunity Employer.

TITLE Financial Service Associate EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. PAY RANGE $18.71 to $19.21 with step progression Five County Credit Union is looking for professional problem solvers who enjoy working with people, are eager to learn, and are excited for personal skill development and career growth. No experience needed. Paid training. Candidate will be responsible for providing a variety of services related to help meet our members' financial needs with a focus on transactions, new accounts, and introductory loan processing. This includes answering member questions regarding products and services while seeking opportunities to upsell and assist members with their financial concerns. Incumbent is responsible for helping meet credit union growth objectives, building relationships with our members, and evaluating new account requests. While successful candidates should demonstrate professionalism, attention to detail, and dependability, we will train you when it comes to the daily skills needed, including maintaining records, ensuring confidentiality and compliance with applicable policies and regulations, and referring helpful products and services to our membership, along with performing other duties as needed. Flexibility is important. The company's hours of operation are Monday through Friday 8:30am to 7:00pm and Saturday 9:00am to 3:00pm. We are closed on Sundays in all locations. This is a full-time position with benefits. We are open most holidays and for those holidays that you work you would receive double time. We are closed as a company on Memorial Day, Independence Day, Thanksgiving Day, and Christmas Day therefore you will never be asked to work those four holidays. Saturdays are scheduled on a rotation. The successful candidate will have a positive, friendly, professional attitude and appearance. People oriented, helpful and open to new ideas and change. Reliable transportation and attendance are a must. Basic math and computer skills are necessary. Five County Credit Union is an equal opportunity employer, and we are committed to the health and well-being of our staff and members. POSITION REQUIREMENTS ESSENTIAL FUNCTIONS of a FINANCIAL SERVICE ASSOCIATE: Assist members with a variety of account requests, resolutions, and inquiries including, but not limited to, adding or removing owners, account changes, and service set ups. Assume responsibility for the efficient and accurate performance of front-line operation and account functions including transaction processing and new account services to members. Actively identify and successfully cross sell products and services that contribute to the financial well-being of members. Accurately prepare and open new consumer accounts, identify and collect required documents needed for each account type opening, and onboard the new member with a suite of products. Process account applications in accordance with credit union policies including performing all required and regulatory verifications. Able to open and close sub accounts, including certificates, money markets, clubs and SHIP accounts, and explain the account features and benefits to members. Open and explain features of tax advantaged accounts such as IRAs and HSAs. Demonstrate the knowledge and ability to perform introductory loan functions such as keying loan applications and discuss general rate and term information with members. Assist with balancing, posting, troubleshooting, and auditing of ATMs, ITMs, and cash recyclers. Maintain knowledge of the payroll process for direct deposit and payroll deductions. Demonstrate and maintain the ability to independently locate and utilize available resources when resolving common member issues. Refer non-standard transactions or issues to the supervisor for assistance. Respond to changes in organizational needs in a positive manner, while performing all other tasks as needed. PERFORMANCE EXPECTATIONS of a FINANCIAL SERVICE ASSOCIATE: Ensure confidentiality and preservation of member records, transactions, and company assets. Ensure all activity complies with applicable policies and regulations. Be depended upon to perform all duties as scheduled, accurately and efficiently. Foster and maintain effective collaborative relations within the department and with other departments. Represent the credit union in a positive and professional manner to the members, other credit unions, industry affiliates, the community, and all media channels including social media. PHYSICAL DEMANDS of a FINANCIAL SERVICE ASSOCIATE: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must be able to speak and hear distinctly. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee is required to stand, sit and walk; sometimes to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. WORK ENVIRONMENT of a FINANCIAL SERVICE ASSOCIATE: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. All essential functions are performed in an office setting. Temperatures in the climate-controlled office may fluctuate. Work area is sometimes noisy due to multiple member transactions. The noise level in the work environment is usually moderate. Employee may not be able to easily leave work area unless for a scheduled break. MENTAL DEMANDS of a FINANCIAL SERVICE ASSOCIATE: The mental demands for this position include: the need to be alert to member needs, to be resourceful in solving member problems, and to be precise when updating member accounts. The employee must be able to deal with people effectively under adverse and/or stressful conditions, occasionally be persuasive, use judgment, and exhibit patience. FULL-TIME/PART-TIME Full-Time OPEN DATE 9/10/2024 TITLE Financial Service Associate EXEMPT/NON-EXEMPT Non-Exempt LOCATION ME, Topsham PIa22d73df141f-26***********8