Customer service supervisor jobs in Maine

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information. Department of Health and Human Services (DHHS) Opening Date: December 4, 2025 Closing Date: December 17, 2025 Job Class Code: 6594 Grade: 13 (Admin Svcs) Salary: $17.30 - $24.91 per hour Position Number: 02000-2059 Location: Farmington This is an in-office position with the possibility for occasional telework with management approval. Core Responsibilities: As a Customer Representative Associate II-HS you will serve in a supportive capacity to the Eligibility Specialists and provide quality customer service to Maine's citizens regarding the eligibility application process. The purpose of these positions is to answer calls from clients and provide basic information about their cases as well as information about services available to the client. The duties of these positions include: * Complying with the requirements of State policies, including those concerning human resource components of security protocols of agency information security and confidentiality policies for state business purposes. * Working with clients over the phone to assist with eligibility questions. * Assisting clients with reporting, eligibility, and compliance requirements. * Coordinating approved client services. * Coding, computing, verifying, posting, reconciling, and/or updating standard documents. * Updating case records and completing documentation requirements. * Informing supervisor of emergency trends in service needs. * Providing clients with information about how to apply for benefits. * Confirming receipt of documents from clients. * Replacing various cards clients use to access benefits. * Providing information about resources to clients. * Other duties as assigned Minimum Qualifications: To qualify for this position, you must have training, education, or experience in office and administrative support work that demonstrates: 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of: Customer Representative Assistant I, Customer Representative Assistant II and Customer Representative Associate I. Please submit a cover letter rating your skills in each of the following tasks/tools as: expert, skilled or novice. 1. Outlook or comparable email applications. 2. Excel or comparable spreadsheet applications. 3. MS Word or comparable word processing applications. 4. Receptionist or customer assistance by phone. 5. Data entry (entering data and narratives) Thinking about applying? Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart. Agency information: The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers. The Office for Family Independence (OFI) is responsible for administration of eligibility determination for a number of programs, including MaineCare, Temporary Assistance for Needy Families (TANF), Food Supplement, Fraud and Recovery, and Child Support. Application Information: For questions about this position, please contact Marcus Hatch at ********************** or **************. To apply, please upload a resume, cover letter, and transcript (transcript needed only if education is used to meet the minimum qualifications). Please submit all documents or files in PDF or Word format. To request a paper application, please contact ************************* Benefits of working for the State of Maine: No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: * Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. * Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. * Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements. * Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value). * Retirement Plan - The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). * Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act. State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness. Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request. . If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other-and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities-responsibly and sustainably. We show up every day with grit, passion, and purpose-anticipating needs, building lasting relationships, and creating shared value. : * Supervise employees making sure they are performing all the job duties implemented by management. * Coaching employees by giving them constructive feedback to help perform certain tasks. * Greet guests and provide an enjoyable shopping experience for everyone. * Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices. * Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised). * Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.). * Ensure the 24/7 execution of all guest service programs and processes. * Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable. * Always replenishes products to ensure in-stock conditions. * Address inquiries and complaints from guests. * Check in external and internal vendors per established guidelines. Additional Job Description: * Must be available to work flexible hours that may include day, nights, weekends and or holidays. * Must be efficient and organized. * Must be at least 18 years of age to be considered for position. * Ability to freely access all areas of the store including selling floor, stock area, and register area. * Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift. * Work in intermittent temperatures (i.e., cooler, outside, etc.,). * Must have reliable transportation. * High School Diploma High school diploma or equivalent Pay Range: $17.28 - $20.49 The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. Our Commitments to You * Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development. * Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support. * The Road Ahead - We offer 401k and a match component! * Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service. What to Expect From the Hiring Process (old GPS of the Interview Process) We value passion and potential. Please apply if you're qualified and interested-we'd love to hear from you. A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match. Interviews are conducted virtually and in person, depending on the role. We'll provide more details about next steps if selected to move forward. Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at ************ or 781-7GP-WORK. * Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

As a part-time Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience. Here are some of the things that you'll do each day: Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets Keep your team focused on guest engagement, sampling and sharing product knowledge Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example Assist in training, developing and motivating team members Assist the Store Manager with paperwork, ordering, inventory management Maintain visual and merchandising standards and ensure store cleanliness Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members Be a champion of Lolli & Pops inside and outside of the store Must be able to lift up to 25 pounds While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams: Exceptional interpersonal skills: you are energized by working with people, both guests and your team A passion for meticulous quality: you understand that strong organization creates a highly efficient team A bias towards action: you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential An eye for detail: you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference The desire to problem solve: you like finding problems and fixing them The ability to multitask: you can prioritize and execute at many different tasks each day A positive attitude and fun-loving spirit: you are an optimist who freely embraces your inner child and enjoys having fun while you work Flexible availability : you want to work at our busiest times, and flex your availability to meet the needs of the business Our Company values are important to us! We are: Guest-icated our guests are at the heart of everything we do Collaborative we are a joyful mix of unique individuals working together Agile we are flexible and open to change in order to be the best we can be Authentic we honor what's real and authentic and give feedback from the heart Betterment we have a never ending drive to continuously improve We can't wait to meet you! Lolli & Pops is an equal opportunity employer and values diversity at our company . We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Your next opportunity is here - Urgently hiring a Customer Service Associate in Lewiston! MUST HAVE Ecommerce experience! Job Title: Customer Service Associate Pay: $25/hr Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. As a Customer Service Associate, you'll support customers throughout the entire lifecycle of their purchase, ensuring every interaction reflects the company's values and commitment to excellence. You'll work closely with the VP of Retail and Operations teams to deliver a seamless customer experience. What You'll Do: As a Customer Service Associate, you will be responsible for: Resolving customer inquiries and issues via email, phone, and e-commerce channels Providing guidance on sizing, product details, lead times, exchanges, returns, and repairs Maintaining strong product knowledge and communicating updates to customers Supporting seasonal launches, promotions, and made-to-order timelines Assisting with retail-related tasks and initiatives as needed Maintaining and updating customer service SOPs Monitoring service metrics and sharing insights with leadership Collaborating with the VP of Retail to address service challenges Streamlining processes to improve accuracy, efficiency, and customer satisfaction What You'll Bring: The ideal candidate MUST have: 4+ years of customer service experience Strong communication and relationship-building skills Experience with e-commerce platforms (such as Shopify, ZenDesk, and Loop) High level of organization, problem-solving ability, and sound decision-making skills Ability to work independently in a fast-paced environment Ability to lift up to 25 lbs and work comfortably in an open office environment Why Join Us in Lewiston? Stable weekday schedule with no weekends Opportunity to make an impact in a growing, customer-focused organization Enjoy affordable health and prescription coverage with no waiting period Additional employer benefits once hired permanently Location & Schedule: This position is on-site in Lewiston, ME, offering a Monday-Friday schedule, 8:00 a.m.-5:00 p.m. Ready to Take the Next Step? If you're ready to start a rewarding career as a Customer Service Associate in Lewiston, apply today or contact our recruiting team to learn more. Don't wait - we're hiring now! #BSCA

Milton CAT is seeking an experienced Field Service Supervisor to work in our Service Shop in Brewer, ME. Service Supervisors direct and controls the service shop to ensure an efficient, safe, and profitable operation. They work to support corporate objectives by maintaining the highest quality of service to the customer within our Earthmoving and Power Systems industries. These positions will manage the daily workflow, manage the performance of technicians, and manage the customer's repair/maintenance job to meet their expectations. Pay Rate: $75,000.00 - $90,000.00/year based on location, education and experience. Why Milton CAT? Milton CAT, a privately held company, is the exclusive distributor of Caterpillar earthmoving and construction machinery, engines and generator products in the Northeast. We offer rewarding careers with extensive and ongoing training and have opportunities for you to develop and grow your career while making the most of your skills and strengths. Whether you're looking for a steady job with great, family-friendly benefits, or an exciting place to start your career and grow within the organization, Milton CAT is the place for you. We offer customizable, employee-focused benefits that include: Paid Time Off + 8 company paid holidays Health, Dental and Vision insurance options for Employee and Family Disability & Life Insurance Packages Competitive Retirement Plan Tuition Reimbursement - available to FT employees with 1 year+ of service Safety and Wellness Program Responsibilities Schedule and assign work to shop and Service Technicians. Track progress and check work status of technicians to ensure the timely servicing of customer equipment. Supervise Service Technicians and engage in performance management by conducting annual and monthly reviews, coaching, counseling, and providing disciplinary action as needed. Assist technicians on complex diagnostic and repair issues. Open, update, and invoice work orders. Advise customers on repairs, define the scope of work, and ensure expectations are met. Analyze customer problems and prepare reports and problem logs. Review and submit time card entries. Maintain customer files. Communicate with the credit department to ensure financial needs are met. Maintain a professional and proper personal appearance at all times adhering to company policy. Enforce safety policies and see that proper safety practices are followed at all times. Perform safety audits. Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports. Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. 3-5 years' experience within the earthmoving or heavy equipment industry. 2 years experience in a supervisory or management position. Experience with CAT or similar competitive equipment. Ability to effectively lead, influence and communicate with others both internally and externally. Proficient in the use of a computer and related software (Word, Excel, etc.). Strong problem-solving skills and be detailed oriented with a high level of accuracy. Strong written and verbal communication skills. Able to perform duties with a sense of urgency, exceeding customer expectations. Excellent organizational skills. Ability to work in a dynamic fast paced environment. Minimum Educational Requirements Associates degree in Diesel Technology and/or business studies preferred but not required. Equivalent education and relevant work experience may be considered in lieu of an Associates degree. This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties. Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

Reporting to: Manager - Customer Relations Center Work Type: Office The base salary range for this position is dependent upon experience and location, ranging from $77,000 to $97,000 plus bonus Job Summary: Oversee the daily operations and staff of the call center including responding to customer inquiries & complaints, CIS utilization and CRC Representative performance. Supervises the clerical and administrative support in connection with Power Partner, LICAP and LIRA. Oversees the efficient entering, processing and updating of enrollments for Power Partner, LICAP and LIRA. Receives and handles escalated customer complaints. Key Responsibilities: * Supervises team members to handle inbound customer telephone calls with maximum productivity, a high quality of customer service, and adherence to policy and procedures. Includes union or non-union personnel. Responds to escalated customer complaints. * Responds to customer inquiries concerning Power Partner, LICAP and LIRA, as well as requests from the NYPSC, CAP agencies and field personnel. * Oversees the efficient processing of applications and enrollments for Power Partner, LICAP and LIRA. * Manages the referral process to NYSERDA for weatherization and energy education assistance. * Distribute and audit Ancillary work units processed by team members. * Provide coaching, counseling and performance feedback to team members. Handle routine personnel issues. Handle union grievance issues where applicable. Contribute to establishing and maintaining a work environment that is customer-focused, recognizes achievement, rewards high performance, and promotes opportunity. * Designs and implements customer and agency outreach programs to promote the low income programs and meet enrollment targets. * Perform supervisory stand-by duty, as required, during storms and other restoration efforts. Ensure the safe and timely restoration of service by working in concert with the 24 hour area, communications center, and service centers * May have budgetary responsibility. Qualifications: * High school graduate or equivalent; Bachelor's degree preferred * 3 to 5 years of program management administration and/or customer service, including supervisory experience * Demonstrated communication and organizational skills * Ability to troubleshoot complex problems related to the low income programs and take corrective action when necessary. * Strong leadership skills * Knowledge of NYPSC rules, DSS procedures and other related rules and regulations associated with low income #LI-OFFICE #LI-JO1 Company: CENTRAL MAINE POWER CO Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at ********************. Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power. Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management. Job Posting End Date: December-19-2025

“Turn Great Service Into Great Earnings" - Competitive Hourly Pay Plus Commission!” Company: Dead River Company Job Type: Full-Time/onsite About the Role: We're looking for a Customer Relationship Specialist to join our team! In this role, you'll connect with current and prospective customers by phone to build strong relationships, provide outstanding service, and recommend solutions that meet their needs. You'll play a key part in retaining customers, supporting account transitions, and promoting programs that make life easier for our customers. The Customer Relationship Specialist is responsible for building and maintaining strong customer relationships through both inbound and outbound calls with current and prospective customers. The primary objectives of this role are to strengthen existing customer relationships, retain accounts, and acquire new business using effective telephone sales techniques. The Specialist ensures customer satisfaction by accurately and promptly completing clerical and computer-related tasks, while consistently delivering exceptional service aligned with Dead River Company's Customer Guarantees and Performance Pledges. What You'll Do: Make outbound and receive inbound calls to promote Dead River Company's products and services. Listen actively, ask questions, and recommend solutions to meet customer needs. Document interactions clearly in our system. Manage customer moves by coordinating with both departing and new customers. Cross-sell services and encourage enrollment in programs like EasyCAP and EasyComfort. Handle account setup, payment processing, and other clerical tasks. What We're Looking For: 2+ years of experience in telephone sales (call center experience a plus). Strong communication and active listening skills. Proven ability to cross-sell products and services. Detail-oriented, organized, and motivated to achieve results. Flexible schedule (some evenings, weekends, or overtime may be required). High school diploma or equivalent. Why Join Us? Be part of a customer-focused, supportive team. Opportunity to grow and learn in a dynamic industry. Competitive compensation and benefits. At Dead River Company, we're committed to supporting our employees and providing opportunities for growth in a respectful, team-oriented environment. Join us in serving our customers and communities with integrity, dependability, and excellence.

Title: Service Supervisor Bates Dining, Conferences and Campus Events provides/oversees services for a self-operated student dining program, campus catering, cash dining operations, vending, summer programs, one day programs, major campus events, campus space scheduling and non-student short term housing. The Service Supervisor position provides front line support to the the student dining component of the operation and assists in other areas as necessary. This position calls for someone with the demonstrated ability to develop positive relationships with individuals and groups with varying backgrounds, perspectives, education and skills. Ability to work as part of a dynamic management team who embraces communication and inclusiveness is essential to the candidates' success. Exemplary organizational, time management, negotiation and conflict resolution skills are a must as well as a demonstrated ability to teach others. Job Duties: Assist in the daily operation and supervision of the front of the house positions in the Commons dining room. Monitor student access, charge slips, and credit/debit card transactions. Attend to beverage stations. Stock all food items available in the dining room. Stock napkin stations. Rotate table ads. Clean stations in the servery. Clean tables and chairs in the dining room. Train new staff on dining equipment. Assign positions and daily breaks. Ensure the food use policy is maintained. Ensure proper sanitation and safety standards are being followed. Maintain the highest level of customer service at all times. Ensure that sound environmental practices, composting, recycling, waste reduction are maintained. Promote and value diversity and practice two-way communication. Ensure that a high level of awareness of safety is maintained. Report all injuries within 24 hours. Minimum Qualifications: Education High School diploma preferred Serve Safe certification preferred Experience Previous food service experience Previous experience in a collegiate food service environment desired Skills and Knowledge Commitment to customer service. Demonstrated ability to teach others. Exemplary organizational and time management skills are a must. Ability to multitask. Understands and thrives in a high volume food service environment. Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community. Benefits: Bates College offers competitive salaries, excellent benefits (health, dental, 9% retirement contribution with potential for an additional 3% match, 10 days of vacation*, 13 paid holidays, free parking, access to library and athletic facilities & more), and a supportive, collegial environment in a drug- and smoke-free workplace. Equal Employment Opportunity Statement: Bates College is committed to the principle of equal opportunity and providing an educational and work environment free from discrimination. The college prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or gender expression, age, disability, genetic information or veteran status and other legally protected statuses in the recruitment and admission of its students, in the administration of its education policies and programs, or in the recruitment of its faculty and staff. Bates College adheres to all applicable state and federal equal opportunity laws and regulations. All college faculty, staff, students, contractors, visitors, and volunteers are responsible for understanding and complying with the Non-Discrimination Policy. Inquiries concerning the college's policies, compliance with applicable laws, statutes, and regulations (such as Title VII, Title IX, and ADA/Section 504), and complaints may be directed to Gwen Lexow, Title IX Officer, ************ or via email at ****************. About Bates: Bates is internationally recognized as a leading liberal arts college, attracting 2,000 students from across the U.S. and around the world. Since 1855, Bates has been dedicated to educating the whole person through creative and rigorous scholarship in a collaborative residential community. Committed to opportunity and excellence, Bates has always admitted students without regard to gender, race, religion, or national origin. Cultivating intellectual discovery and informed civic action, Bates prepares leaders sustained by a love of learning and zeal for responsible stewardship of the wider world. Bates engages the forces - intellectual trends, demographic changes, and technology - that are transforming higher education and the world into which our students graduate. Bates has highly competitive admissions, graduates over 90 percent of its entering students, and more than half of its alumni earn graduate degrees. Bates employs 200 faculty members and 550 staff. The college is proud of deep roots in the Lewiston/Auburn community, Maine's second-largest urban area with a population of approximately 65,000. Bates is located on a beautiful, 133-acre, traditional New England campus in Lewiston, an emerging city with an entrepreneurial climate, a lively arts scene, and a dynamic business community. Bates is 35 miles north of Portland, 140 miles north of Boston, and 350 miles north of New York City.

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Join Our Team as Supervisor, Laboratory Services - JMCRS (Transgenic Genotyping Service) We're seeking a motivated and experienced Supervisor to lead day-to-day operations in our high-throughput genotyping laboratory. This role is critical to ensuring safety, productivity, data accuracy, and team development in a fast-paced, innovative environment. The salary range is $69,711 - $101,081 annually. Salary will be determined based on qualifications and experience. Responsibilities * Oversee a team of Laboratory Technologists in TGS. Manage workload, training, performance, and development. * Ensuring safety procedures and protocols are adhered to * Direct report responsibility; conflict resolution, mentoring, coaching, and team & staff development. * Manage individual and team performance utilizing KPIs. * Workload management and prioritization. Balance competing priorities and ensure appropriate coverage across all genotyping platforms. * Customer Service Qualifications * Bachelor's Degree in biological sciences or related field or equivalent experience. Strong working knowledge of molecular genetics and genotyping procedures. * Three years of experience in a high throughput environment where quality, efficiency and continuous improvement were imperative to success. * Demonstrated ability to lead, develop and mentor in a team environment * Demonstrated experience with resolving conflicts with diplomacy and tact * Demonstrated ability to create and contribute to a positive, professional, high-performance environment About JAX: The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California), Japan and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health. Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit ************ EEO Statement: The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

The Front Line Supervisor, Crane Operator/Yard Rigger, is a leadership role responsible for supporting the Crane Operator/Yard Rigger operations. Operating under the BIW Business Operating System (BOS), this position ensures safe, high-quality, and efficient execution of trade work to support ship/unit construction schedules. This role provides technical and resource management for Crane Operator/Yard Rigger activities and plays a key role in coaching and mentoring mechanics to strengthen trade performance and team effectiveness. Key Responsibilities Safety Leadership: - Champion BIW safety culture and enforce all safety standards and procedures across operations. - Ensure proper PPE use, hazard awareness, and adherence to safe work practices. - Support safety training and continuous improvement in workplace safety performance. Project Execution: - Lead execution of Operator/Yard Rigger activities to support ship/unit schedules. - Monitor the quality of work performed; ensure first-time quality through proper oversight and training. - Support Plan of the Week (POW) execution and coordinate with area management to align resources with operational needs. Operational Management: - Participate in efforts to improve efficiency and optimization. - Provide technical guidance and support to mechanics. - Ensure accountability of task and goal completion. - Understand, support, and administer the union labor contract. - Use electronic time accounting system (WFM) to maintain employees' time, overtime, and work order charges daily. Mentoring & Team Development: - Mentor mechanics by developing their technical knowledge and ability to execute daily objectives. - Ensure procedures and process controls are well-documented and communicated to the personnel charged with executing the tasks. - Promote continuous learning and skills development for mechanics. Continuous Improvement: - Participate in Business Operating System (BOS) principles and productivity enhancements. - Focus on the quality of trade's workmanship to ensure quality standards. - Incorporate the Plan-Do-Check-Act model to ensure sustainment of the improvements established. Required/Preferred Education/Training - High School Diploma or GED required. - Graduate apprentice preferred. Required/Preferred Experience - Minimum of two years of experience in Crane Operations and/or Yard Rigging classification. - Previous supervisor experience in a production environment preferred. - Minimum of one year of experience in shipbuilding manufacturing processes and MACPAC system. - Excellent communication and interpersonal skills. - Work history of positive working relationships with peers. - Demonstrated ability to effectively manage conflict and changing priorities.

The Front Line Supervisor, Machinist - 2nd Shift, is a leadership role responsible for supporting the Machinist operations on 2nd shift. Operating under the BIW Business Operating System (BOS), this position ensures safe, high-quality, and efficient execution of trade work to support ship/unit construction schedules. This role provides technical and resource management for Machinist activities and plays a key role in coaching and mentoring mechanics to strengthen trade performance and team effectiveness. Key Responsibilities Safety Leadership: Champion BIW safety culture and enforce all safety standards and procedures across operations. Ensure proper PPE use, hazard awareness, and adherence to safe work practices. Support safety training and continuous improvement in workplace safety performance. Project Execution: Lead execution of Machinist activities to support ship/unit schedules. Monitor the quality of work performed; ensure first-time quality through proper oversight and training. Support Plan of the Week (POW) execution and coordinate with area management to align resources with operational needs. Track the status of assigned Preventative Maintenance (PM) workloads and work order's completion status to enable intervention for planned downtime (and reduce unplanned outages). Operational Management: Participate in efforts to improve efficiency and optimization. Provide technical guidance and support to mechanics. Ensure accountability of task and goal completion. Support Machinist metric(s) and established goals. Understand, support, and administer the union labor contract. Use electronic time accounting system (WFM) to maintain employees' time, overtime, and work order charges daily. Mentoring & Team Development: Mentor mechanics by developing their technical knowledge and ability to execute daily objectives. Ensure procedures and process controls are well-documented and communicated to the personnel charged with executing the tasks. Promote continuous learning and skills development for mechanics. Continuous Improvement: Participate in Business Operating System (BOS) principles and productivity enhancements. Focus on the quality of trade's workmanship to ensure quality standards. Incorporate the Plan-Do-Check-Act model to ensure sustainment of the improvements established. Required/Preferred Education/Training High School Diploma or GED required. Graduate apprentice preferred. Required/Preferred Experience • Minimum of 1 year experience in machinery related field required. • Solid understanding of shipbuilding required. • Excellent communication and interpersonal skills required. • Demonstrated ability to effectively manage conflict required. • Demonstrated ability to manage multiple priorities required. • Previous supervisory experience preferred. • Previous experience in main propulsion and shafting installation, auxiliary installation, and/or weapon installation preferred.

Job Description TESCO Staffing in Bangor is looking EVS Supervisor. EVS Supervisor is responsible for the overall direction, coordination, and supervision of the environmental services team. This includes scheduling, training, performance management, and ensuring adherence to established protocols and procedures. The EVS Supervisor will also be responsible for maintaining adequate supplies, managing equipment, and addressing any environmental concerns. Pay- $18.50 to $19.50/hour Available shift- Responsibilities: Supervise and coordinate the activities of the EVS team, including assigning tasks, monitoring progress, and providing feedback. Develop and implement cleaning schedules and procedures to maintain a clean, sanitary, and safe environment. Ensure compliance with all safety regulations, infection control protocols, and company policies. Train and orient new EVS technicians on proper cleaning techniques, equipment operation, and safety procedures. Inspect the facility regularly to identify and address any cleaning or maintenance needs. Respond promptly to environmental concerns and address any issues raised by staff, patients, or visitors. Conduct performance evaluations and provide coaching and development opportunities for EVS team members. Maintain accurate records of cleaning activities, equipment maintenance, and supply inventory. Collaborate with other departments to ensure a smooth and efficient operation. Qualifications: High school diploma or equivalent required. Minimum of 2-3years of experience in environmental services, preferably in a supervisory role. Strong knowledge of cleaning techniques, sanitation procedures, and infection control protocols. Experience with various cleaning equipment and supplies. Excellent communication, interpersonal, and leadership skills. Ability to work independently and as part of a team. Ability to work flexible hours, including weekends and holidays, as needed. We are looking forward to reading your application. Available shifts and compensation: We have available shifts all days of the week. Compensation is $18.50 - $19.50/hour. About TESCO Staffing: TESCO Staffing needs : PEOPLE We our hiring NOW for TEMP and TEMP to PERM positions. We work in Healthcare, Hospitals, Medical facilities, etc. We have hourly labor jobs in Food Service, Environmental Services and Facilities Support Services. We offer flexible Jobs with flexible Schedules. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to train, coach, counsel, and evaluate the performance of direct reports. Guides direct reports to effectively handle and manage high-risk calls with professionalism and in accordance with established protocols. Maintains the highest degree of sensitivity, compassion, and respect for Service members and their families. + Hires, trains, coaches, counsels, and evaluates the performance of direct reports + Ensures performance guarantees are met or exceeded. Interfaces with external and internal customers to ensure optimal efficiency of service + Acts as a liaison with internal departments. Assists in the development and implementation of policies and procedures + Facilitates and participates in staff training + Participates in staff meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks Service members and their families for their service, and has excellent empathic listening skills paired with appropriate clinical interventions + Follows established protocols and completes all annual compliance requirements such as External Certification Authority (ECA) renewal as well as annual training such as Cyber Awareness and PII to ensure access to the CMS system is maintained **Minimum Qualifications** + Master's degree in social work and Family Therapy, Counseling, or other human services field + Unrestricted state Licensure to practice independently (LCSW, LPC, LMFT) required. Certified Employee Assistance Professional (CEAP) preferred. + Minimum 3 years post-graduate work experience in counseling, social work, and mental health services plus additional minimum of 3 years' experience in supervisory or leadership position. Prior experience working with military and/or Veterans populations preferred. Military spouse or family member experience in a military community highly desirable **Other Job Specific Skills** + Must be a U.S. Citizen + Knowledge of mandated procedures for child and elder abuse situations + Familiarity in core services areas of child development, parenting, adoption, education, and service for older adults + Exceptional written and verbal communication skills + Strong MS Office skills (Word, Excel, PowerPoint) and ability to type 50 wpm + Excellent organization and time management skills + Comply with all HIPAA regulations + Ability to obtain a Public Trust clearance **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. **Physical Requirements** The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $62,200 - $96,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information. Department of Health and Human Services (DHHS) Opening Date: December 4, 2025 Closing Date: December 17, 2025 Job Class Code: 6594 Grade: 13 (Admin Svcs) Salary: $17.30 - $24.91 per hour Position Number: 02000-1883 Location: Bangor This is an in-office position with the possibility for occasional telework with management approval. Core Responsibilities: As a Customer Representative Associate II-HS you will serve in a supportive capacity to the Eligibility Specialists and provide quality customer service to Maine's citizens regarding the eligibility application process. The purpose of these positions is to answer calls from clients and provide basic information about their cases as well as information about services available to the client. The duties of these positions include: * Complying with the requirements of State policies, including those concerning human resource components of security protocols of agency information security and confidentiality policies for state business purposes. * Working with clients over the phone to assist with eligibility questions. * Assisting clients with reporting, eligibility, and compliance requirements. * Coordinating approved client services. * Coding, computing, verifying, posting, reconciling, and/or updating standard documents. * Updating case records and completing documentation requirements. * Informing supervisor of emergency trends in service needs. * Providing clients with information about how to apply for benefits. * Confirming receipt of documents from clients. * Replacing various cards clients use to access benefits. * Providing information about resources to clients. * Other duties as assigned Minimum Qualifications: To qualify for this position, you must have training, education, or experience in office and administrative support work that demonstrates: 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. Please submit a cover letter rating your skills in each of the following tasks/tools as: expert, skilled or novice. 1. Outlook or comparable email applications. 2. Excel or comparable spreadsheet applications. 3. MS Word or comparable word processing applications. 4. Receptionist or customer assistance by phone. 5. Data entry (entering data and narratives) Thinking about applying? Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart. Agency information: The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers. The Office for Family Independence (OFI) is responsible for administration of eligibility determination for a number of programs, including MaineCare, Temporary Assistance for Needy Families (TANF), Food Supplement, Fraud and Recovery, and Child Support. Application Information: For questions about this position, please contact Marcus Hatch at ********************** or **************. To apply, please upload a resume, cover letter, and transcript (transcript needed only if education is used to meet the minimum qualifications). Please submit all documents or files in PDF or Word format. To request a paper application, please contact ************************* Benefits of working for the State of Maine: No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: * Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. * Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. * Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements. * Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value). * Retirement Plan - The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). * Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act. State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness. Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request. . If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.

The Front Line Supervisor, Shipfitting - 3rd Shift, is a leadership role responsible for supporting the Shipfitting operations on 3rd shift. Operating under the BIW Business Operating System (BOS), this position ensures safe, high-quality, and efficient execution of trade work to support ship/unit construction schedules. This role provides technical and resource management for Shipfitting activities and plays a key role in coaching and mentoring mechanics to strengthen trade performance and team effectiveness. Key Responsibilities Safety Leadership: Champion BIW safety culture and enforce all safety standards and procedures across operations. Ensure proper PPE use, hazard awareness, and adherence to safe work practices. Support safety training and continuous improvement in workplace safety performance. Project Execution: Lead execution of Shipfitting construction activities to support ship/unit schedules. Monitor the quality of work performed; ensure first-time quality through proper oversight and training. Support Plan of the Week (POW) execution and coordinate with area management to align resources with operational needs. Track the status of assigned Preventative Maintenance (PM) workloads and work order's completion status to enable intervention for planned downtime (and reduce unplanned outages). Operational Management: Participate in efforts to improve efficiency and optimization. Provide technical guidance and support to mechanics. Ensure accountability of task and goal completion. Support Shipfitting metric(s) and established goals. Understand, support, and administer the union labor contract. Use electronic time accounting system (WFM) to maintain employees' time, overtime, and work order charges daily. Mentoring & Team Development: Mentor mechanics by developing their technical knowledge and ability to execute daily objectives. Ensure procedures and process controls are well-documented and communicated to the personnel charged with executing the tasks. Promote continuous learning and skills development for mechanics. Continuous Improvement: Participate in Business Operating System (BOS) principles and productivity enhancements. Focus on the quality of trade's workmanship to ensure quality standards. Incorporate the Plan-Do-Check-Act model to ensure sustainment of the improvements established. Required/Preferred Education/Training High School Diploma or GED required. Graduate apprentice preferred. Required/Preferred Experience Minimum of one year of experience in the Shipfitting classification. Previous supervisor experience in a production environment preferred. Minimum of one year of experience in the shipbuilding manufacturing processes and MACPAC system. Excellent communication and interpersonal skills. Work history of positive working relationships with peers. Demonstrated ability to effectively manage conflict and changing priorities.

The Front-Line Supervisor, Operating Crew is a leadership role responsible for supporting the Outside Machinist Operating Crew operations on first and second shift. The Operating Crew Test Supervisor is responsible for executing flushes, activation, and testing, of ship propulsion systems, supporting auxiliary systems and prime movers. Responsibilities also include supervising safe ship operations during sea trials. The OC Test Supervisor will direct the activities of Department 09OC test mechanics and coordinate activities with multiple trades including pipe, machinery, electrical, and vent. All tasks are planned and executed with safety as the highest priority. The OC Test supervisor reports to the Trade Superintendent. Operating under the BIW Business Operating System (BOS), the Front Line Supervisor, Operating Crew ensures compliance with safety, quality, and performance standards while coordinating with other key stakeholders to meet overall milestones. Key Responsibilities Safety Leadership: * Champion BIW safety culture and enforce all safety standards and procedures across operations. * Ensure proper PPE use, hazard awareness, and adherence to safe work practices. * Support safety training and continuous improvement in workplace safety performance. Project Execution: * Lead execution of Operating Crew flushing and test activities in support of ship/unit schedules. * Monitor the quality of work performed; ensure first-time quality through proper oversight and training. * Support Plan of the Week (POW) execution and coordinate with area management to align resources with operational needs. * Track the status of assigned Preventative Maintenance (PM) workloads and work order's completion status to enable intervention for planned downtime (and reduce unplanned outages). Operational Management: * Familiar with activation and operation of Ships HM&E systems to include but not limited to: Propulsion systems, Distributed Sea water cooling systems, High and Low Air systems, Gas Turbine and Diesel engines, and fuel and oil storage, service, and purification systems. * Participate in efforts to improve efficiency and optimization. * Provide technical guidance and support to mechanics. * Ensure accountability of task and goal completion. * Support Outside Machinist metric(s) and established goals. * Understand, support, and administer the union labor contract. * Use electronic time accounting system (WFM) to maintain employees' time, overtime, and work order charges daily. Mentoring & Team Development: * Mentor mechanics by developing their technical knowledge and ability to execute daily objectives. * Ensure procedures and process controls are well-documented and communicated to the personnel charged with executing the tasks. * Promote continuous learning and skills development for mechanics. Continuous Improvement: * Participate in Business Operating System (BOS) principles and productivity enhancements. * Focus on the quality of trade's workmanship to ensure quality standards. * Incorporate the Plan-Do-Check-Act model to ensure sustainment of the improvements established. Required/Preferred Education/Training * Navy or Maritime ship engineering plant operating experience Required/Preferred Experience Required experience: * Propulsion and auxiliary systems operation. * General computer skills, including competence with Microsoft Word, Excel, Project, Power Point, and Access, and experience with web-based data management tools. * Ability and desire to work in a team environment. Preferred experience: * OSHA Control of Hazardous Energy processes and procedures in marine or industrial environment. * NFPA 70E Electrical Safety process and procedures. * Problem resolution and root cause identification processes. * Well developed oral and written presentation skills. Unique/Additional Requirements: * US Government Secret security clearance. * Able to maintain organization in the dynamic environment of ship construction and testing. * Position requires occasional night and weekend work.

Plan, organize, and coordinate work of mechanics Ensure quality and timeliness of work Ensure work is completed within budgeted parameters Assign and status MACPAC work orders Coordinate operational schedule Support and administer union contract Ensure safety regulations are adhered to Communicate with other supervisors to help achieve and maintain smooth work flow and high degree of productivity Use electronic Work Force Management (WFM) to maintain employees' daily time including overtime Required/Preferred Education/Training Required - High School diploma or GED Preferred - Graduate BIW Apprentice Required/Preferred Experience Required: 2 years experience in Pipefitting Solid understanding of shipbuilding and/or manufacturing processes- Excellent communication and interpersonal skills Demonstrated ability to effectively manage conflict Demonstrated ability to manage multiple priorities Preferred: Previous supervisory experience in a production environment Understanding of MACPAC systems