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Customer service supervisor jobs in Milford, CT - 1,325 jobs

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  • Customer Service Specialist (Big Y Express)

    Big Y 4.6company rating

    Customer service supervisor job in Milford, CT

    The Customer Service Specialist Big Y Express is responsible for providing customers with an exceptional and rewarding experience in the convenience and fuel areas of Big Y. The Customer Service Specialist BYE is responsible for accurately processing customer transactions and maintaining store conditions to include proper ordering, inventory, production and food safety standards. Additionally, the Customer Service Specialist provides oversight in the Store Manager's absence. Requirements REQUIREMENTS: Ability to represent and support Big Y's culture of caring while living our Mission & Vision. Supports Big Y's Diversity, Equity and Inclusion initiatives. Must project a clean and professional appearance. Ability to operate within company policies, procedures, and standards. Willingness to cross train and learn other areas as needed. Ability to work a flexible schedule in accordance with the needs of the store. Must be 18 years of age or older. Pay Details $18.35 - 24.35 Pay Rate Type Hourly
    $34k-40k yearly est. 7d ago
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  • WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

    GL1

    Customer service supervisor job in Norwalk, CT

    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested
    $25-45 hourly 60d+ ago
  • Bilingual Licensed Insurance Customer Service

    Steve Pescetti-State Farm Agency

    Customer service supervisor job in Mastic, NY

    Salary: $48000.0 - $65000.0/year Experience: 1 Year(s) Bilingual Licensed Insurance Customer Service (Spanish/English) State Farm Agent - Mastic, NY | In-Office P&C Insurance Licensed and bilingual in Spanish/English? Join a busy State Farm agency providing customer service, policy support, and coverage guidance. Base pay + bonus, PTO, retirement, growth opportunity. Apply today. (Requirements: Active P&C license, bilingual Spanish/English, in-office Mastic, NY) PIdeb288***********8-39390988
    $48k-65k yearly 1d ago
  • Industrial Customer Service Supervisor

    Xecutive Recruitment Inc.

    Customer service supervisor job in Stamford, CT

    This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The Customer Service Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives. The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment. Core Duties Lead daily workflow and activity management for a team of customer-facing representatives. Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals. Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests. Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems. Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution. Review performance data and service metrics to identify trends, gaps, and improvement opportunities. Address escalated customer concerns and support resolution efforts to maintain strong client relationships. Facilitate onboarding and ongoing training for new and existing team members. Identify and implement process enhancements that improve efficiency and customer experience. Ensure adherence to all workplace safety standards and operational policies. Support sales-related administrative activities, including order entry and quote support. Manage corrective actions related to customer feedback or service discrepancies. Perform additional responsibilities as assigned. Leadership & Professional Competencies Strong ability to lead, motivate, and influence teams toward measurable results. Customer-focused mindset with sound judgment in problem-solving and decision-making. Ability to balance independent decision-making with collaboration across departments. Effective communicator with a professional, confident presence in written and verbal interactions. Comfortable managing priorities in a high-volume, deadline-driven environment. Demonstrated capability to navigate challenging customer situations calmly and professionally. Technical curiosity and aptitude to understand product specifications, documentation, and usage. Proven experience managing people and driving accountability. Required Background Several years of experience in a customer-facing support or service role within a business-to-business setting. Prior experience in a supervisory, lead, or team management capacity. Hands-on experience working with customer management and enterprise systems. Track record of managing multiple priorities in fast-paced operational environments. Proficiency with common business software tools. Flexibility to support varying schedules and operational needs. Dependable transportation. Preferred Experience Exposure to operational, manufacturing, or distribution-based environments.
    $38k-57k yearly est. 3d ago
  • Customer Relations Representative - State Farm Agent Team Member

    Brian Gill-State Farm Agent

    Customer service supervisor job in Melville, NY

    Benefits: 401(k) Paid time off Training & development Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Maintain a strong work ethic with a total commitment to success each and every day. As an Agent Team Member, you will receive... 401K Salary Profit sharing Paid time off (vacation and personal/sick days) Flexible hours Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Proactive in problem solving Dedicated to customer service Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Bilingual - Spanish preferred Property and Casualty license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
    $37k-52k yearly est. 7d ago
  • Customer Service Administrator

    Venteon 3.9company rating

    Customer service supervisor job in Middletown, CT

    Customer Service Administrator - Middletown, CT Minimum 5 years of experience as a Customer Service Administrator Venteon is currently seeking a Customer Service Administrator to fill an opening with a manufacturing company located in Middletown, CT Requirements of the Customer Service Administrator Minimum of 5 years' experience in customer service or program coordination within aerospace, defense, or precision manufacturing. Familiarity with aerospace customer portals (e.g., Pratt & Whitney, Collins, GE, Rolls Royce) strongly preferred. Experience with ERP systems (Epicor, SAP, Oracle, or equivalent) required, Proficiency in Microsoft Excel and Word. Demonstrated success in managing customer relationships and balancing competing priorities. A strong commitment to continuous improvement, quality, and customer satisfaction. Proven ability to manage multiple priorities in a fast-paced manufacturing environment. Excellent written and verbal communication skills with both technical and non-technical audiences. High attention to detail and accuracy in managing documentation, schedules, and customer data. Self-starter with demonstrated ownership of results and ability to work independently and collaboratively across teams. Strong organizational, analytical, and problem-solving abilities. Benefits of the Customer Service Administrator Competitive salary Advancement potential Full time Paid time off Medical / Dental / Vision 401k Responsibilities of the Customer Service Administrator Effectively manage daily communication between customers and site Operations. Actively work with the site team to resolve customer issues and improve on-time delivery. As needed, coordinate and host all customer meetings both virtual and in person. Preparing any presentations needed as required. Provide accurate and timely customer updates on order status, production progress, and delivery schedules. Navigate and maintain customer web portals, ensuring that order acknowledgements, shipping notifications, and documentation are accurate and up to date. Collaborate closely with operations, planning, and quality teams to track progress and resolve issues affecting delivery timelines or order accuracy. Lead weekly or biweekly status reviews with key customers to communicate program progress, risks, and recovery actions. Manage customer expectations by proactively identifying potential delays or changes and communicating solutions. Monitor open order reports, on-time delivery metrics, and backlog trends to drive accountability and service improvement. Support estimating, quoting, and change management activities in coordination with sales and engineering teams. Coordinate corrective actions and ensure timely closure of customer complaints or nonconformance reports. Maintain customer records, correspondence, and contract terms within ERP and CRM systems. Partner with the leadership team to identify opportunities for process improvement, customer satisfaction, and operational efficiency. If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to submit your resume in Microsoft Word format to ******************
    $34k-44k yearly est. 2d ago
  • Service Manager

    Bradley-Morris, Inc. 4.2company rating

    Customer service supervisor job in Shelton, CT

    This organization has been active since 1988 in the field of advanced microwave sample preparation. They are looking to add a Service Manager to their team. With over thirty patents and more than 20, 000 instruments installed worldwide covering large Service Manager, Manager, Field Service, Microwave, Retail, Staffing
    $63k-91k yearly est. 2d ago
  • Customer Account Representative Manufacturing

    Arcmed

    Customer service supervisor job in Danbury, CT

    ***Must have Manufacturing Experience*** The Customer Account Representative maintains quality relationships, services the needs of customers and troubleshoots order progress and any issues that may arise in the plant while maximizing sales potential. The Customer Account Representative will function as a liaison between internal teams and the customer to facilitate information gathering and coordinating cross functional meetings to resolve any emerging problems that our customer accounts may face with accuracy and efficiency. ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Account Representative (CAR) at Arcmed Group is responsible for understanding customer needs, communicating them effectively to production, and completing the communication loop back to customers. This includes but is not limited to managing incoming orders, answering questions, and solving problems for customers and prospects. Entering orders and confirming changes in Arcmed's ERP system. Sending confirmations to customers promptly. Working with production supervisors, procurement, and planning to solve problems and meet customer needs. Occasionally, this means going onto the production floor to get to the root cause of issues and designing creative solutions. As part of an account team, the CAR works with Applications Engineers, Key Accounts Executives, and Distribution Sales Manager to achieve company sales goals by account. Performing tasks and duties in support of Customer Service as required by Customer Experience Manager, the VP of Sales & Marketing, or other managers EDUCATIONAL REQUIREMENTS, QUALIFICIATIONS, and TRAININGS At least 3-5 years' customer service experience in a manufacturing company. Bachelor's Degree or equivalent desired. Strong attention to detail and organization skills required. Demonstrate ability to interact and cooperate with all company employees, and customers maintain professional relationships that meet company core values. Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. Take a hands-on approach to finding solutions to problems. Excellent ability to communicate orally and in writing in English. Well-developed literacy, numeracy, and computer skills with a technical aptitude. Ability to work in a fast-paced environment where employees strive to meet challenging customer expectations. COMPUTER AND SOFTWARE REQUIREMENTS Experience with Epicor ERP is a plus. Microsoft: Office 365; SharePoint; Teams; and OneNote preferred. Ability to operate media equipment such as tablets, smartphones, and other electronic equipment. Ability to work with general office equipment. Ability to work with and understand databases is necessary and the ability to learn technical skills. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT Shall have adequate vision, reading, writing, and documentation skills, and hearing to perform the essential functions of the job. Must have enough endurance to perform tasks over extended periods of time. Will be engaged in speaking, sitting, walking, driving, listening, and in communicating both orally and in writing while performing his or her duties. Must be able to listen and respond to questions and instructions. Arcmed is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship . The above noted job description is not intended to describe, in detail, the variety of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change, so, too, may the essential functions of this position.
    $33k-44k yearly est. 4d ago
  • Customer Service Representative

    American Leak Detection, Inc. 3.8company rating

    Customer service supervisor job in Bridgeport, CT

    Answering the phones Explaining our services to potential clients Manage the customer experience Scheduling of appointments Dispatch, routing, and scheduling of jobs for our technicians Shift: 8 hour daytime shift, full-time Availability: General wor Customer Service Representative, Customer Service, Customer Experience, Representative, Retail, Construction
    $31k-39k yearly est. 4d ago
  • Customer Service Representative

    360 Recruiting Group

    Customer service supervisor job in New Britain, CT

    Founded in 1928, Victor Advertising has grown to become a leading promotional product company, serving clients throughout the country from our headquarters in New Britain, Connecticut. We currently are seeking an energetic, highly organized, passionate Customer Service Representative to provide assistance to the sales team to ensure customer satisfaction. Why Work with Us: Competitive rate of $20-25/hour to start and additional bonus opportunities (annual bonus, commission opportunities) Highly creative environment with ongoing training and development offered Medical Insurance 401k Plan Participation Small company environment so you can have a significant impact and real opportunities for growth Discounted merchandise and more! The Position: The Customer Service Representative is a crucial role that supports the sales team and more importantly, is accountable for the client's order experience. This position is responsible for guaranteeing that clients' orders are submitted to our preferred partner suppliers with accuracy and a sense of urgency to ensure on-time delivery. Additionally, the Customer Service Representative will collaborate with the sales team and management to identify improvements in processes and customer retention. This position will have client interaction to make certain the buying experience meets expectations from beginning to end. About You: Having prior experience in a detailed-oriented, fast-paced customer service role, you know how to set priorities, multi-task and work well under pressure You are highly organized and have an eye for accuracy Communication is one of your strengths and you'll have no problem communicating with clients, supplier partners, and internal teams Establishing and maintaining relationships with clients comes naturally to you You are a self-starter who takes initiative to seek answers under firm deadlines You are punctual and willing to work so that critical items are completed for the day Having excellent computer skills, you are proficient in using Office 365 software, and can learn proprietary order-entry management software We are continuing to grow and expand the business and it's an exciting time to join the team. If you are looking to join an innovative, supportive, and creative company that values its employees, we want to hear from you! Learn more about Victor Advertising Services at https://www.victoradvertising.com/. 360 Recruiting Group is the trusted partner to many small to mid-sized businesses throughout New England. As a dedicated partner, we work as an extension of their organization, offering full-service recruiting to hire for direct and permanent positions with our clients.
    $20-25 hourly 7d ago
  • Client Services Associate

    Radium Search

    Customer service supervisor job in Hauppauge, NY

    Relationship Manager Wealth Management | On-Site | Hauppauge, NY Our client is a highly respected, fast-growing wealth management firm with a strong reputation for delivering exceptional client service and meaningful financial outcomes. They are seeking a Relationship Manager to play a mission-critical role supporting advisors and ensuring a first-class client experience at every touchpoint. This opportunity is ideal for a Relationship Manager who thrives in a high-performance, service-first environment, enjoys positive and purposeful client conversations, and wants to grow within a modern, people-centric RIA. This is a full-time, on-site W-2 position based in Hauppauge, NY. Role Overview The Relationship Manager serves as the operational backbone of the advisory team, supporting advisors by executing with precision, coordinating client deliverables, and ensuring all client interactions are handled with professionalism, warmth, and urgency. This is a client-facing role that plays a critical part in both the firm's service model and its ongoing growth objectives. You will work closely with advisors, operations, custodians, and external professionals to service existing client relationships and support the onboarding of new clients. Key Responsibilities Deliver white-glove service to clients with speed, accuracy, and professionalism Prepare for client meetings and proposals with exceptional attention to detail Draft and manage client communications via email, phone, and written correspondence Participate in client meetings, document notes (with AI support), and manage follow-ups Gather and organize information to support comprehensive financial planning Prepare, process, and track all custodial paperwork (new accounts, asset movement, money requests, transfers, etc.) Maintain meticulous CRM documentation of all client communications, tasks, and appointments Assist with account maintenance, asset allocations, and quarterly reporting Serve as the first line of response for client inquiries across email and phone Build and deepen client relationships with empathy, connection, and professionalism Partner with operations to proactively resolve custodial issues and escalate when appropriate Adhere to all firm and industry supervisory and compliance requirements Participate in firm meetings, training, client events, and continuing education Support additional service-related responsibilities as required Candidate Profile Service-oriented with a genuine interest in caring for clients Exceptionally organized, dependable, and detail-oriented Calm, professional, and effective in a fast-paced environment Process-driven with strong ownership and accountability Excellent time management and multitasking capabilities Comfortable using CRM and workflow tools (Salesforce preferred) Experience with financial services technology including MoneyGuidePro, Holistiplan, DocuSign, and Zocks 3-5 years of experience in financial services (RIA experience strongly preferred) Strong working knowledge of Schwab custodial operations Open to learning and adopting new technology as systems evolve Licensing & Education Series 65 required Bachelor's degree strongly preferred CFP certification or desire to pursue Strong understanding of client confidentiality and discretion Clean U-4 and U-5 history Reporting & Collaboration Reports to: Lead Advisor Functional Area: Client Success / Operations Works closely with: Advisors, Operations, Administrative Support, Corporate RIA partners, Custodians, and Service Providers Compensation & Benefits Base Salary: $70,000 - $90,000 Bonus: Performance-based, tied to individual and firm objectives Employment Type: Full-time W-2 Benefits: Medical, dental, vision, 401(k) with match, PTO, and firmwide benefits Career Development: Clear progression and professional growth opportunities
    $70k-90k yearly 22h ago
  • Customer Service Representative

    Amphenol RF

    Customer service supervisor job in Danbury, CT

    JOIN OUR TEAM @ AMPHENOL RF, the world's largest manufacturer of coaxial interconnect products for radio frequency, microwave, and data transmission applications, and a proven leader in enabling next gen technology! Our global team of experienced engineers develops innovative solutions utilizing the most advanced manufacturing technology available, and we specialize in creating custom solutions that meet customer-specific design requirements. With consistent year over year growth, innovative technology, and a team that breeds success, we are always seeking top-tier, high-performing talent to join us! We are headquartered in Danbury, Connecticut, and a division of Amphenol Corporation (NYSE ticker: APH), an industry leader for more than fifty years. At Amphenol RF, you can expect a competitive salary and comprehensive benefits (medical, dental, vision, matching 401K, FSA, employer-paid life insurance), a favorable work/life balance, a generous PTO allowance and paid holidays, an engaging and collaborative work environment, numerous opportunities for career growth, and an entrepreneurial focus that encourages employees to chart their own paths. The Customer Service Representative effectively interacts with internal and external customers providing and processing information in response to inquiries, concerns and requests about company products and services. The Customer Service Representative contributes and supports the company growth initiatives and overall customer satisfaction metrics. DUTIES AND RESPONSIBILITIES Respond promptly, to Distributors, OEMs, and Field Sales inquiries regarding pricing, delivery, and order status, providing limited technical assistance as needed; collaborate with production, logistics, and inventory teams to ensure orders align with manufacturing schedules and capacity. Review all incoming orders for accuracy. Notify customer of discrepancies in writing prior to acknowledging Amphenol T&C's. Maintain and update customer master data, pricing, and delivery terms in ERP systems. Communicate proactively with customers regarding order status, delays, changes, and delivery schedules. Follow-up to ensure closure and satisfaction. Handle customer complaints and process returns and credits in a timely manner. Process and manage customer orders via EDI or manual entry, ensuring accuracy and timely fulfillment. Oversee the management and maintenance of multiple customer-specific web portals for order entry, status checks, compliance reporting and invoice submission. Provide backup within the Customer Service team as required. Build sustainable relationships of trust through open and interactive communication. Adhere to company procedures, guidelines and policies. Any other Ad hoc duties as assigned by Customer Service Manager. EDUCATION/EXPERIENCE REQUIREMENTS Associate's degree preferred, with 2-4 years of related experience-ideally in a manufacturing or high-tech environment. Strong computer skills required, including proficiency in Windows, Microsoft Office (Excel, Word, Outlook), and web-based applications. Excellent communication skills with the ability to work independently and manage multiple priorities in a fast-paced environment. Hands-on experience with EDI transaction sets preferred. Strong analytical and problem-solving abilities, with a proactive approach to improving processes and identifying better solutions. Positive attitude, reliable, highly organized and a strong attention to detail required. Other requirements as necessary. Amphenol RF is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.
    $30k-38k yearly est. 3d ago
  • Customer Service Manager

    Polarson

    Customer service supervisor job in New Haven, CT

    Basic Skills Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information effectively. Understanding written sentences and paragraphs in work related documents. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Understanding the implications of new information for both current and future problem-solving and decision-making. Social Skills Actively looking for ways to help people. Persuading others to change their minds or behavior. Being aware of others' reactions and understanding why they react as they do. Adjusting actions in relation to others' actions. Bringing others together and trying to reconcile differences. Complex Problem Solving Skills Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Technical Skills Watching gauges, dials, or other indicators to make sure a machine is working properly. Analyzing needs and product requirements to create a design. Writing computer programs for various purposes. Generating or adapting equipment and technology to serve user needs. Conducting tests and inspections of products, services, or processes to evaluate quality or performance. System Skills Considering the relative costs and benefits of potential actions to choose the most appropriate one. Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Resource Management Skills Managing one's own time and the time of others. Motivating, developing, and directing people as they work, identifying the best people for the job. Determining how money will be spent to get the work done, and accounting for these expenditures. Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Desktop Computer Skills Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information. Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs. Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations. Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest. Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail). Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs. Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents Task Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Review insurance policy terms to determine whether a particular loss is covered by insurance. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Work Activities Getting Information obtain information from individuals Interacting With Computers use computers to enter, access or retrieve data Communicating with Persons Outside Organization interview customers write business correspondence Communicating with Supervisors, Peers, or Subordinates Establishing and Maintaining Interpersonal Relationships Making Decisions and Solving Problems make decisions Updating and Using Relevant Knowledge use knowledge of investigation techniques use knowledge of written communication in sales work use telephone communication techniques Processing Information examine financial documents to verify issue calculate rates for organization's products or services detect discrepancies on records or reports Resolving Conflicts and Negotiating with Others resolve customer or public complaints Organizing, Planning, and Prioritizing Work
    $57k-104k yearly est. 60d+ ago
  • Client Services Team - Rye Brook

    SLT 4.1company rating

    Customer service supervisor job in Port Chester, NY

    CLIENT SERVICES TEAM - Rye Brook, NY Reports To: Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES Greet and engage clients in a positive and friendly manner Provide the highest level of client/customer service and hospitality to all clients/prospective clients Share pricing and class information with prospective clients Deliver Megaformer machine demos to new clients Complete studio tours with new clients Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience Ensure complete knowledge of Mariana Tek system Assist Management with day-to-day operations of the studio Ensure prompt response to studio emails; notify Studio Manager if needed Understand SLT product knowledge, policies and procedures for retail operations Complete basic Megaformer machine maintenance Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience Assist in retail inventory at the end of the month Complete opening and/or closing checklists Perform other studio duties as needed QUALIFICATIONS Mariana Tek software experience a plus Leadership experience a plus Must have superior customer service skills Must have excellent interpersonal skills and a service-oriented outlook Must be highly organized Ability to work independently as well as on a team Should have a strong ability to communicate clearly with team members, clients and senior management Must be able to move and/or lift heavy items, up to 50 lbs. WORK REQUIREMENTS Must be available to work: Minimum of three shifts per week; minimum 4 hours each Ability to work flexible hours; early morning/late night/ weekends Some holidays (open year-round) SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $110k-159k yearly est. 60d+ ago
  • Customer Consultant

    Liberty Bank 4.6company rating

    Customer service supervisor job in Middletown, CT

    At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment. SUMMARY OF THE JOB: The Customer Consultant is expected to assist customers over the telephone in a professional and courteous manner, and adhere to the service standards set by the Customer Service Center. This position is eligible for a hybrid work schedule after completing onsite training for the first 90 days. ESSENTIAL FUNCTIONS: Accurately, efficiently and professionally answer customer inquiries via the telephone. Independently provide the highest level of customer service, general account servicing and problem resolution, escalating through the proper channels when necessary. Performs account maintenance such as processing: check orders, stop payments, disputes, online banking requests, bill pay inquiries, etc. Provides banking solutions to enhance and create lasting customer relationships. Customer Service: Provides courteous, efficient, personalized service and satisfactory problem resolution to each customer in accordance with customer service standards. Ability to handle complex situations and demonstrate de-escalating skills when dealing with irate or emotional customers. Compliance: Adheres to banks policies and procedures. Technical: Efficiently utilizes computer systems including Outlook, Microsoft, Insight, and internal intranet platform. MINIMUM REQUIREMENTS: At least two years of tele-services/customer service experience is preferred. Familiarity with Bank products, services, and regulations, in particular CRA and other Fair Lending laws normally acquired through one to two years of banking experience and training preferred PHYSICAL REQUIREMENTS: General Office Equipment Keyboard Dexterity Lifting/carrying up to 25 lbs. Use of general office equipment Ability to travel COMPLIANCE Acts affirmatively in all activities under his/her control in conformance with the Bank's Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank's goals and objectives. The bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin or veteran status. Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
    $79k-105k yearly est. 4d ago
  • J.P. Morgan Wealth Management - Client Service Team Lead - West Harrison, NY

    JPMC

    Customer service supervisor job in Harrison, NY

    Join our dynamic team and become a pivotal force in shaping the future of client engagement at J.P. Morgan Wealth Management. As a leader in our organization, you will drive key business initiatives, foster a culture of client obsession, and empower our Private Client Investment Associates to deliver unparalleled service. With a focus on innovation, collaboration, and excellence, you will play a crucial role in enhancing our client experiences and strengthening our position as a trusted partner in wealth management. Embrace the opportunity to make a meaningful impact and advance your career in a supportive and inclusive environment. As a Client Service Team Lead within the Private Client Investment Associates team, you will collaborate with leadership to orchestrate and communicate crucial business strategies. Your responsibilities will include bolstering the performance and growth of the associates through extensive onboarding, training, and regular in-field workshops designed to augment their proficiency and knowledge. Job responsibilities Facilitate the onboarding and training of Private Client Investment Associates, conducting workshops to boost their skills and effectiveness. Identify and implement best practices to exceed client expectations, fostering a culture of client obsession within the team. Provide field feedback to practice management on key initiatives and serve as a liaison between associates, advisors, and market directors. Review and approve time and attendance records, maintain and update the Independent Advisor coverage report, and track revenue share agreements. Assist in resolving various technology issues to ensure smooth operations. Strengthen relationships with internal business partners, including One Chase partners and branch leadership, focusing on enhancing the employee experience and driving an inclusive culture. Required qualifications, capabilities, and skills 3 + years proven experience leading teams and coaching in a client-focused environment FINRA Series 7, 66 or 63/65, 9 & 10 required and the ability to hold registration in all 50 states and territory plus state Life and Health Insurance Innovative thinker able to drive future engagement with clients to provide an exceptional experience Creates a climate in which people want to do their best; motivated and empowers others by inviting input from each person and sharing ownership and visibility Demonstrated ability to collaborate across J.P. Morgan Wealth Management and with other One Chase partners i.e. Consumer Banking & Business Banking Strong communication skills, highly professional, attention to detail and excellent follow-through High degree of Wealth and / or investment product and technology acumen Ability to travel 25% of the time
    $86k-145k yearly est. Auto-Apply 20d ago
  • J.P. Morgan Wealth Management - Client Service Team Lead - West Harrison, NY

    Jpmorgan Chase & Co 4.8company rating

    Customer service supervisor job in Harrison, NY

    JobID: 210698940 JobSchedule: Full time JobShift: Base Pay/Salary: West Harrison,NY $138,000-$183,000 Join our dynamic team and become a pivotal force in shaping the future of client engagement at J.P. Morgan Wealth Management. As a leader in our organization, you will drive key business initiatives, foster a culture of client obsession, and empower our Private Client Investment Associates to deliver unparalleled service. With a focus on innovation, collaboration, and excellence, you will play a crucial role in enhancing our client experiences and strengthening our position as a trusted partner in wealth management. Embrace the opportunity to make a meaningful impact and advance your career in a supportive and inclusive environment. As a Client Service Team Lead within the Private Client Investment Associates team, you will collaborate with leadership to orchestrate and communicate crucial business strategies. Your responsibilities will include bolstering the performance and growth of the associates through extensive onboarding, training, and regular in-field workshops designed to augment their proficiency and knowledge. Job responsibilities * Facilitate the onboarding and training of Private Client Investment Associates, conducting workshops to boost their skills and effectiveness. * Identify and implement best practices to exceed client expectations, fostering a culture of client obsession within the team. * Provide field feedback to practice management on key initiatives and serve as a liaison between associates, advisors, and market directors. * Review and approve time and attendance records, maintain and update the Independent Advisor coverage report, and track revenue share agreements. * Assist in resolving various technology issues to ensure smooth operations. * Strengthen relationships with internal business partners, including One Chase partners and branch leadership, focusing on enhancing the employee experience and driving an inclusive culture. Required qualifications, capabilities, and skills * 3 + years proven experience leading teams and coaching in a client-focused environment * FINRA Series 7, 66 or 63/65, 9 & 10 required and the ability to hold registration in all 50 states and territory plus state Life and Health Insurance * Innovative thinker able to drive future engagement with clients to provide an exceptional experience * Creates a climate in which people want to do their best; motivated and empowers others by inviting input from each person and sharing ownership and visibility * Demonstrated ability to collaborate across J.P. Morgan Wealth Management and with other One Chase partners i.e. Consumer Banking & Business Banking * Strong communication skills, highly professional, attention to detail and excellent follow-through * High degree of Wealth and / or investment product and technology acumen * Ability to travel 25% of the time
    $138k-183k yearly Auto-Apply 20d ago
  • Retail Customer Service Manager

    Michaels 4.2company rating

    Customer service supervisor job in Westport, CT

    Store - WESTPORT, CTDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $18.25 - $23.30 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $18.3-23.3 hourly Auto-Apply 12d ago
  • Customer Service Manager

    Raymour & Flanigan Furniture 4.6company rating

    Customer service supervisor job in Norwalk, CT

    At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request. * Successfully lead, build and develop a team for modeling service excellence * Maintain associate payroll, benefit and performance information * Hire, coach, mentor and develop associates * Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized. * Display initiative to succeed in an entrepreneurial culture. * Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills. * Multi- task within a fast paced service environment. * Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations. * Provide responsive communication of information to Director of Customer Care, associates and customers. * Proactively resolve escalated customer issues. * Able to identify opportunities and find solutions for continuous improvement * Problem-solve, organize and balance multiple priorities within a fast-paced environment. * Maintain composure when handling unexpected challenges and competing demands. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Minimum three years' management experience in a customer service or retail environment. * Proficient in PC-based applications. * Leadership skills required. * Bachelor's degree preferred. * Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
    $33k-52k yearly est. 43d ago
  • Customer Service Representative - State Farm Agent Team Member

    Brian Gill-State Farm Agent

    Customer service supervisor job in Melville, NY

    Benefits: 401(k) matching Competitive salary Opportunity for advancement Paid time off Profit sharing Training & development ROLE DESCRIPTION: As a Team Member with The Brian M. Gill Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Bilingual preferred
    $31k-39k yearly est. 7d ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Milford, CT?

The average customer service supervisor in Milford, CT earns between $31,000 and $69,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Milford, CT

$46,000

What are the biggest employers of Customer Service Supervisors in Milford, CT?

The biggest employers of Customer Service Supervisors in Milford, CT are:
  1. Kohl's
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