Customer service supervisor jobs in Missouri - 2,975 jobs

SolomonEdwards is seeking a Customer Experience Leader with one of the top mortgage lenders in the country. This role oversees a team of Customer Experience Specialists within the Mortgage Fulfillment Division, with a strong focus on queue management, coaching, performance metrics (NPS/CSAT), and process improvement. You'd be responsible for driving service quality, operational efficiency, and cross-functional collaboration while ensuring compliance with mortgage regulations. This is an in-person position in St Louis, MO, working M-F, standard business hours (no nights, weekends). A few highlights on the position: Lead and coach a call center team focused on best-in-class customer experience. You will be managing up to ~8 employees at a time. Own queue performance, scheduling adherence, and pipeline management Analyze customer feedback and operational data to drive CX improvements Partner cross-functionally to implement process and technology enhancements Onsite role with strong long-term growth and stability This is a contract-to-hire role that offers the following compensation: Compensation (contract phase): A pay rate of up $40/hr (dependent upon experience) Compensation (once you become a permanent employee) Up to $85k Quarterly bonus of up to 33% of quarterly salary Benefits: Medical, dental, and vision insurance (BCBS Medical, Delta Dental, EyeMed Vision) Flexible Spending Account (FSA) and Health Savings Account (HSA) Life insurance and short- and long-term disability coverage Employee Assistance Program (EAP) Paid time off including 11 holidays, 2-3 weeks of PTO, bereavement leave, voting time, jury duty, medical leave, and paid parental leave Tuition reimbursement If you have call center management experience within mortgage or financial services and enjoy improving customer experience through data, coaching, and process optimization, I'd love to connect and share more details. If you are interested, please apply and I will contact you to schedule an interview!

Advanced data analysis & dashboarding (Tableau, Adobe Workspace) Adobe Customer Journey Analytics Business Practitioner Certification Experience creating custom projects in Adobe CJA Healthcare analytics experience Strong storytelling & visualization skills to influence design decisions

From one small office in India in 1972 to a leading Multinational Company, engaged in Manufacture and Marketing of colors and food ingredients, ROHA today has offices in 22 countries, 14 technical application labs in many time zones globally. Manufacturing facilities are spread out across 14 countries: US, UK, Spain, Italy, India, South Africa, Vietnam, Indonesia, Thailand, China, Egypt, Brazil, Mexico & Australia. ROHA's products are marketed in more than 130 countries. Its portfolio includes natural extracts (oleoresins, juices and concentrates), an exclusive range of synthetic colors for the cosmetics and household goods industries, industrial colors, and animal feed additives. We are hiring Customer Service Supervisor Candidates must be based in St. Louis 5 days Working Reporting to Operations Manager Essential Duties and Responsibilities Order Processing Manage order processing from beginning to end, including order entry, order approval, pick tickets, packing slips, documentation and invoice creation, including uploading to customer respective portals Review R003 daily with manufacturing & procurement. Communicate delays or allocations directly to the customers and request a revised order with new dates Support the operations manager to develop and update written SOP's, to ensure all processes are documented and followed by the CS team Ensure accuracy with all EDI order processing and invoice submissions Customer Communication Handle complex or escalated customer complaints or issues related to CS processes and ensure prompt and satisfactory resolution Lead CAPA investigations and implement corrective actions for all CAPA findings related to the CS team Internal Coordination To be the main point of contact for customers' operational needs within ROHA, and coordinate with all internal personnel and departments for accurate, timely, and complete response to all customer needs and requests for orders. Keep respective Account Managers and Sales Director informed of all customer order issues, action plans, and resolutions. Team Supervision Monitor and document any performance, attendance, or conduct issues within the team as per company policies. Provide ongoing training and coaching to improve team performance and develop skills, including resolving customer issues and maintaining professionalism. Track and evaluate performance of each customer service representative, using SAP generated reports or similar metrics, providing constant feedback and conducting periodic performance reviews. Prepare and review reports on customer service performance metrics as designed by the operations manager monthly Perform additional duties that may be assigned by Management Follows all operating procedures, safety regulations, and policies and procedures set forth by the company in addition to all local, state and federal employment laws

We are looking for a Service Scheduling & Support Supervisor to lead a team in coordinating efficient, high-quality service operations. This hands-on role oversees scheduling, team workflows, and customer support, ensuring our technicians are deployed effectively and our customers receive an exceptional experience. If you are organized, detail-oriented, and enjoy guiding a team to operational success, we want to hear from you. Position Summary The Service Scheduling & Support Supervisor leads scheduling and service support operations for a nationwide field service team. This role oversees the coordination of 20+ technicians supporting 2,000+ service appointments annually, with a strong focus on routing optimization, customer experience, and operational efficiency across multi-state territories. Partnering closely with the Service Director, this position provides hands-on leadership, process improvement recommendations, and escalation support to ensure high-quality service delivery. Expertise in Salesforce Field Service or comparable field service management platforms is critical to success in this role. Key Responsibilities Lead, train, and supervise Scheduling Coordinators and Service Support Specialists Oversee daily scheduling, routing, and technician calendar management for a nationwide operation Optimize routing and logistics for multi-state technician coverage Serve as an escalation point for complex customer issues and service concerns Partner with leadership to identify and resolve scheduling, process, and operational challenges Support contractor coordination, documentation, and compliance (SOWs, SOPs, AARs, COIs) Ensure accurate customer communication, service confirmations, and technician notes Maintain confidentiality and support safety and compliance initiatives Requirements Qualifications High school diploma or equivalent (required); Associate's degree (preferred) Customer service and customer relations experience Experience with Salesforce Field Service or similar field service management systems Experience working with field service scheduling, routing, and logistics for high-volume, multi-state operations or similar field service logistical support Communication, organizational, and leadership skills Proficient with CRM systems and standard business software Additional Requirements Ability to work independently in a fast-paced environment Strong attention to detail and problem-solving skills Willingness to travel as needed

Title: Customer Support Representative Duration: 12 month contract + possible extensions Required Skills & Experience Must go onsite 5 days/week Must be able to complete Missouri fingerprint check. Experience using phone support systems/call center software (e.g., Five9, Zendesk, Genesys, AWS, Dialpad, Nextiva, Talkdesk). 1+ years of experience in call center or related field. Associates Degree or Bachelors degree Active listening skills and excellent communication. Attention to detail and organizational skills. Reliability. Data Entry experience Experience with Excel, Outlook and Word Plus but not required: Genesys software experience. Experience with Salesforce or similar CRM. Experience with SharePoint. Background in childcare/health. Government background. Bilingual Job Description Multiple shift times available; rotating weekend shifts, call center operates between 8:00 AM - 10:00 PM Monday- Fridays, and 8:00 AM - 12:00 PM CST on Saturdays. Assist with calls, responding to incoming inquiries and answering questions from families about childcare subsidy and/or childcare providers seeking federal or state funds. Utilize call center software, specifically Genesys Cloud Services, for daily tasks. Ensure calls are handled efficiently and effectively. Answer basic questions about childcare based on state program training.

Beacon is a successful and national private-equity backed behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company's policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. As a Beacon employee, you are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization - Integrity, Compassion, Advocacy, Respect and Excellence. *Responsibilities/Essential Functions *(Daily, Weekly, Monthly, Quarterly, Annually, or as needed) * Always be compliant with all company and regulatory policies and procedures. * Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers. * Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care. * Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings. * Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues. * Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services. * Responsible for maintaining cleanliness of assigned home(s) and vehicle(s) by developing daily duties and responsibilities for all employees for each shift. * Communicate daily with direct supervisor. * Manage the on-call responsibilities. Reports on- call hours to direct supervisor as needed. * Responsible for reviewing or sending direct supervisor important topics for monthly home meetings. * Responsible for preparing the meeting room and scheduling staff for meetings. * Build positive relationships with referral sources, government and licensing agencies, and assist in coordinating admissions for individuals served, as needed. * Collaborate with Beacon leadership and various functional areas to improve the quality of operations, compliance, residential care, and employee performance. * Always maintain professional conduct and ensure the same from the home staff when on duty. * Perform other duties that may be assigned or established by the company. *Regulatory, Contractual, and Accreditation Compliance Responsibilities: * * Responsible for contacting direct supervisor if someone from a regulatory agency, adult protective services, an investigating body, or police arrives at the home. Cooperates with investigation as directed or required (As events occur). New Jersey employees must cooperate with Department of Human Services (DHS) Staff during an inspection or investigation. * Complete incident reports in the company electronic system timely and send a copy to direct supervisor for approval. Once approved, the home manager is responsible for filing the report in the incident report (IR) in designated area. * Ensure that all incident report actions, and corrective action plans (CAP) and/or plans of correction (POC) are implemented accurately and timely. * Assists direct supervisor with annual documentation updates for individuals served. Responsible for informing direct supervisor of Individuals status changes that required updates to protocols or documentation. * Ensures compliance with employee training and certifications to meet licensing standards, recipient rights, and accrediting bodies. * Communicate with state and local regulators openly and as a respected and reliable partner. *Census and Budget Responsibilities: * * Works collaboratively with direct supervisor, referrals, and regional team to effectively manage census, including Leaves of Absence (LOAs) for assigned homes to ensure budgeted revenue targets are successfully met or exceeded. * Responsible for getting the direct supervisor all logs and documentation that support the care provided and other documentation as needed. * Manages assigned home(s) payroll costs: 1) through effective recruitment/hiring and staff retention; 2) by working with direct supervisor to analyze and maintain good staff scheduling practices; and by 3) monitoring and correcting trends that impact costs such as “no shows,” terminations, and overtime. * Manage the home budget, petty cash fund and individual funds in accordance with company policies. Assures all financial reporting (payroll, petty cash, individual funds, billing, etc.) is timely and accurate. * Ensures that time-and-attendance and payroll reporting is accurate. *Staffing and Human Resources Responsibilities: * * Responsible for keeping direct supervisor informed of current and future staffing changes or shortages. * Monitors and maintains employee scheduling and time worked to annual budget. * Responsible for ensuring open shifts are staffed and finding replacement staff as required. * Oversee all residential care related functions at assigned house or program. Works collaboratively with direct supervisor, HR, Training and Recruiting to complete candidate interviews, staff evaluations, separations, and training of new employees. * Responsible for informing direct supervisor of personnel issues requiring monitoring, counseling, or feedback. Responsible for completing COS once disciplinary action is determined by direct supervisor. * Conducts on-site training for direct support professionals and develops teams that support each other to perform the daily responsibilities of home(s). * Responsible for notifying employees that they are scheduled for a class, and the date, time, and location of class (Direct supervisor will schedule, monitor and track). * Establishes goals and provides feedback to direct support professionals (DSPs) on annual performance reviews. * Ensures all new employees are welcomed, receive orientation, and are integrated into the team. * Provides check-in discussions with direct reports on a monthly basis. *Clinical and Individuals Served Care Responsibilities: * * Collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability. * Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills. * Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required * Attend and ensure DSPs attend Individuals functions as scheduled and maintain regular Individual interaction in accordance with their person-centered plans. * Ensure DSPs regularly assist Individuals in skill building and community activities. * Works with direct supervisor in the review of each Individuals status and ability to perform under the terms and conditions of our respective contracts. * Apply trauma informed care: recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual's life including service staff. * Promote trauma informed care at all levels of the organization and help create a culture that is sensitive and responsive to the feelings of our individuals to help our staff overcome and avoid responding negatively to stigmas they will never truly understand. *Quality Assurance, Monitoring and Reporting Responsibilities: * * Oversee all administrative, clerical record-keeping, clinical record-keeping, medication administration, transportation, and coordination of care duties at assigned home site(s) (Daily). * Completes/conducts Fire and Emergency drills as required. * Submits accurate daily entries in the electronic health records (EHR). * Routinely monitor physician-directed meal plans, kitchen sanitation, meal quality, the quality and appearance of service and staff, cleanliness of space, and Individual satisfaction. * Responsible for ensuring tasks on the daily reminder list are completed timely and informs direct supervisor of any deficiencies. * Responsible for keeping direct supervisor and HR informed timely of work injuries within 24 hours. * Conduct random home and vehicle inspections and correct any violations of company policy as soon as possible. * Conduct random Individual(s) audit reviews and communicate findings to your direct supervisor, and clinical and operations' leadership. * Maintain confidential (HIPAA (Health Insurance Portability & Accountability Act) compliant), * Individual Served, prospective Individual, and employee of Beacon. * Monitor and ensure positive individual, family, community and regulatory agencies and employee relations by responding promptly and appropriately to their needs, requests, concerns, and suggestions (Daily). * Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living Services, Inc., its individuals served, Team Members, activities, and affiliates, in accordance with all applicable laws (especially HIPAA (Health Insurance Portability & Accountability Act)) and contract terms. * Promote Beacon positively and model our core values in everyday behavior. * Understand how to approach and communicate with all Individuals including those who are cognitively impaired. * Treat Individuals, family members and other team members with dignity and respect while responding to their needs. * Maintain and sustain a safe community environment and workplace. * Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry. * Follow Beacon's policies, procedures, and manuals. *Professional Conduct and Management Effectiveness: * In addition to evaluating your work performance you will be evaluated for the following work behaviors: * *Job Knowledge: *Depth and breadth of knowledge supporting our organization goals. * *Quality of Work: *Freedom from errors and mistakes, timeliness. Accuracy, quality of work in general. * *Quantity of Work: *Work output of the employee. * *Reliability: *The extent to which the employee can be dependent upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent. * *Initiative and Creativity: *The ability to plan work and to go ahead with a task without being told every detail and the ability to make constructive suggestions. * *Judgment: *The extent to which the employee makes decisions which are sound. Ability to base decisions on fact rather than emotion. * *Cooperation: *Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures. * *Attendance: *Faithfulness in coming to work daily and conforming to scheduled work hours. * *Planning and Organizing: *The ability to analyze work, set goals, develop plans of action, utilize time, and delegate work as appropriate. Consider the amount of supervision required and the extent to which you can trust employees to carry out assignments conscientiously. * *Directing and Controlling: *The ability to create a motivating climate, achieve teamwork, train, and develop, measure work in progress, and take corrective action. * *Decision Making: *The ability to make decisions and the quality and timeliness of those decisions. * *Problem Solving: *The ability to assess a problem, identify options or solutions, formulate * execute the plan, and achieve and sustain positive outcomes. * Embrace, support, and manage the business in accordance with Beacon's Mission and Core Values. *Education & Qualifications: * * A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred. High school diploma or GED required. * 2-3 years' previous leadership experience working in a healthcare or behavioral healthcare related field preferred. * 1-2 years' previous management or supervisory experience preferred. * Approved by state, federal and government entities to work within BSLS programs. * Required to maintain industry required trainings and TB screenings (for select markets). * Must be able to pass a criminal background check. * Must successfully submit to and meet the requirements of the following, Central Registry, CARI (Child Abuse Registry), Criminal Background check and drug testing.)- New Jersey requirement only. * Excellent communication skills, both verbally and in writing. * Demonstrate the ability to identify and assess problems, develop solutions, and problem-solve successfully. * Demonstrates all core competencies related IDD services and individuals with mental health concerns. * Attention to detail and ability to multitask. * Ability to complete required training in connection with accrediting agencies, state and local regulatory agencies, and other government bodies. * Must possess a valid Driver's License. * Ability to use office equipment and information technology software. * Ability to physically and emotionally work with individuals who possess mental illness and co- occurring disorders. * Ability to work in an environment with the potential for exposure to physical aggression from individuals served. * Ability to work in an environment with the potential exposure to infectious disease. *Required Information Technology (IT) Systems Skills and Proficiency: * Beacon Specialized Living Services (BSLS) uses a variety of information technology information systems including Microsoft Office 365 including Word, Excel, Power Point, Outlook, Teams, and OneDrive; HRIS systems, Attendance and Time Clock systems, Electronic Health Record and Electronic Medication Administration Record keeping systems, Clarity, and others.HM will be responsible for learning and becoming proficient with these IT systems and others that BSLS may deploy or change in the future. *Physical Demands and Work Environment: * The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions. *Physical demands: * * While performing the duties of the job the employee must be able to move about the home or community 50% of the time and can bend, squat, stand, kneel, push, pull, walk, and reach above shoulder. Employees must be able to remain in a stationary position 50% of the time. * Ability to lift and carry objects up to 50 pounds for short distances (5-10 feet) daily. * The employee will climb (8-12) stairs 8-10 times per day. * The employees will operate a computer and other office productivity machinery, such as a copy machine and computer printer. Ability to access, input, and retrieve information from the computer and use information technology systems as noted above. * The employee must be able to prepare meals which require the use of an oven, stove or microwave that may require overhead reaching. * Complete laundry services that include sorting, washing/drying, and folding. May be required to carry loads of laundry up and down (8-12) stairs. * Grocery shopping that includes driving to the grocery store daily to grocery shop, carrying full grocery bags of groceries up and down stairs (8-12), and reaching and stooping to put away groceries. * The employee will perform cleaning activities, which include mopping, sweeping, and vacuuming that require regular lifting, turning, bending, and reaching. * Provision of personal care to Individuals Served, transferring of individuals: from bed to chair, chair to standing, sit to standing that requires the strength to assist lifting to a 200-pound Individual. * Constantly communicate and exchange information with team members. * Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus to compare and distinguish administrative data and figures. Ability to make general visual observations of facilities or structures, for safety inspections and hazard identification. * Hearing ability to perceive the nature of sounds at normal speaking level with or without correction. Ability to receive detailed information through oral communication, and to make discriminations in sound. * Dexterity of hands and fine finger movements for medication distribution, manual dexterity to handle objects. * Read/comprehend, write, communicate orally, reasoning, and analytical abilities, and mental flexibility. Proficient in speaking, reading, and writing the English language required. * Ability to effectively perform verbal and physical interventions recommended by the CPI System training. * Duties performed routinely require exposure to blood, bodily fluid, and tissue. *Work Environment: * * While performing the duties of this job, the employee continually works in a typical home setting or in the community at various stores, restaurants, entertainment venues, etc. Work may involve the treatment of non-cooperative individuals served with psychosocial problems and needs, or chronic and acute health problems. * The work environment presents situations that cause stress and anxiety due to an individual's behavior. * The noise level in the work environment is usually moderate. * The employee may be exposed to cold, heat, dust, or smoke. *AAP/EEO Statement:* It is the policy of Beacon to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Beacon will provide reasonable accommodation for qualified individuals with disabilities. As an employee of Beacon Specialized Living Services (BSLS) you understand and acknowledge that BSLS provides care for individuals which operate 24 hours 7 days a week at multiple home locations, and that you may be scheduled to work any time or day of the week, including holidays, and that you may be assigned to work at different homes as needed. You understand and acknowledge that BSLS reserves the right to reassign you to work at any of its home locations if necessary. This is intended to describe the nature and level of work required by the person assigned this classification. It is not an exhaustive list of all duties and responsibilities. Other job duties and responsibilities may be assigned by the employer at the employer's sole discretion. This job description may be amended at any time by the employer.

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At KPMG, you can become an integral part of a dynamic team at one of the world's top tax firms. Enjoy a collaborative, future-forward culture that empowers your success. Work with KPMG's extensive network of specialists & enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions. Join a diverse team helping high-profile clients understand, analyze, and respond to complex business opportunities and challenges. Develop your career through a range of multifaceted engagements, formal training, and informal mentoring. At KPMG, we believe nothing is more important than investing in our culture because it's an investment in our people, our future, and what we stand for as a firm KPMG is currently seeking a Manager to join our International Tax practice. Responsibilities: Coordinate with internal client service teams to assist multinational enterprises with preparing and reviewing US-International income tax computations arising from a company's global operations and transactions Assist with the review and preparation of various tax forms and disclosures related to such operations Advise multinational enterprises on tax planning opportunities Work on process improvement projects with internal teams in a largely virtual environment Qualifications: Minimum five years of recent experience working on engagements involving US-international tax and international income tax compliance inclusive of extensive experience with various third-party tax reporting software programs such as OneSource International and CorpTax International Bachelor's degree from an accredited college/university; Masters in taxation, JD, and/or LLM (with a concentration in tax) preferred; licensed CPA, EA or JD/LLM, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list Knowledge of a broad range of international and domestic tax law provisions Strong analytical and problem-solving skills, Excel modeling, written and oral communication skills Experience with and capability to balance and lead multiple engagements, play a positive role in well-functioning and collegial teams, supervise, and assist with the development and training of new and experienced staff professionals, maintain professionalism, and provide excellent client service Ability to effectively manage teams in a virtual environment KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at "Benefits & How We Work". Follow this link to obtain salary ranges by city outside of CA: *********************************************************************** California Salary Range: $113300 - $208900 KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site). KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

What makes this role important at Ipsos? We are seeking an experienced Task Manager/Call Center Manager to oversee daily operations at a telephone data collection center (DCC). This critical supervisory role serves as the operational bridge between the Project Manager and frontline data collection staff, ensuring the successful collection of establishment data. The Call Center Manager will lead a team, drive quality control initiatives, and ensure all performance standards are met while maintaining data integrity requirements. This role reports to the Project Manager, Data Collection Program. What you can expect to be doing: Operational Leadership Serve as primary liaison between contractor Project Manager and all subordinate DCC staff Act as the main point of contact with the DCC Manager regarding all center operations Oversee daily operations ensuring smooth workflow across all data collection activities Coordinate with counterpart Call Center Managers at other DCCs to share best practices and maintain consistency Team Management & Supervision Supervise and assign workloads to Supervisors and their respective interviewer teams Monitor staff productivity using business intelligence tools (SAP Crystal Reports) Ensure optimal staff coverage during operating hours (6 AM - 7 PM local time) Manage staff scheduling to maintain appropriate mix of on-site and telework personnel per approved Telework Plan Coordinate coverage for address refinement, enrollment, collection, and edit reconciliation activities Performance Management Analyze daily/weekly performance reports to ensure metrics are consistently met Identify performance gaps and implement immediate corrective actions Conduct regular team meetings to communicate performance metrics and improvement strategies Provide input for monthly performance reports submitted to Project Manager Quality Control & Compliance Direct and supervise all quality control activities at the DCC level Monitor compliance with data integrity requirements and confidentiality protocols Oversee edit reconciliation processes ensuring timely resolution of data quality issues Ensure data quality by monitoring that interviews and supervisors are following all established protocols and procedures Investigate potential data quality cases and coordinate with Project Manager / Quality Assurance Lead on findings Monitor interviewer call recordings to identify training needs and best practices Training & Development Direct and supervise all training activities at the DCC level Identify individual and team training needs based on performance data Work with Supervisors to implement targeted coaching and mentoring Workflow & Process Management Distribute daily case assignments using CATI system Monitor case progression through various collection stages Communication & Reporting Participate in regular meetings with DCC Manager Provide daily operational updates to Project Manager Communicate policy changes and procedural updates to all DCC staff Document and escalate technical issues, system problems, or resource constraints Maintain comprehensive documentation of operational decisions and process improvements Special Projects & Initiatives Support testing of new software and procedures Provide feedback on system enhancements and process improvements Assist in development of best practices and standard operating procedures Support phase-in/phase-out activities during contract transitions This might be the job for you if you have: Minimum Qualifications U.S. Citizenship required due to government contract High school diploma or equivalent; OR three years of relevant experience at a Call Center Manager role Proficiency in Microsoft Office Suite or equivalent software Proficiency in analyzing reports to monitor performance and assign workloads Strong analytical skills with ability to interpret data and identify trends Working Hours: Able to work on-site during standard operating hours with limited telework flexibility Operating hours: 6 AM - 7 PM (local time zone) Within commuting distance of assigned DCC Occasional overtime may be required during peak collection periods Preferred Qualifications Associate or bachelor's degree in business, public administration, or related field 3+ years of supervisory experience in call center or data collection environment Experience with government contracts or data collection programs Proficiency with SAP Crystal Reports or similar business intelligence software Knowledge of Computer Assisted Telephone Interviewing (CATI) systems Experience managing teams of 10+ employees Understanding of survey methodology and quality control principles Experience with remote team management and telework coordination If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to! In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $90,000 to $95,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. What's in it for you: At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture. To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | US Commitment to Diversity Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do. We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual. Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability. #LI-AD1 #LI-Onsite

Job Summary / Mission The Service Manager's focus is to maintain a high level of customer service. The Service Manager is responsible for ensuring timely and efficient resolution of customer issues, regional personnel management, and development, and supporting the Regional and Group goals as a member of the Service Solution Management Team. Department: Service Solutions Report to: Director of Service Solution Key Responsibilities · Participate in the DMS (daily management system) and participate and support problem-solving activities for the service and remote support departments. · Manage personnel and processes. · Represent the company by traveling to key customer sites to manage critical issues with all Frontmatec products. · Develop standards for and participate/coach proper customer entrance/exit meetings. · Build and maintain positive and lasting relationships with our customers to understand their needs, preferences, and expectations. · Collaborate with various departments and clients on problem solving · Manage department activities to AOP (annual operating plan) · Oversee the onboarding of new field service & remote support technicians with the field service and remote support supervisor. · Monitor the productivity of the Service & Remote Support Team. · Support and optimize procedures between the company's various departments in accordance with the company's overall strategic plan. · Manage the field service and remote support supervisors. · Manage the processes of job planning, scheduling, and the coordination of training plans for field service and remote support jobs and personnel · Participate to the development of the CRM · Coordinate with Human Resources for the recruitment, hiring, onboarding, and, if necessary, the termination of all Service Technicians. · Workforce planning oversight and deciding priorities when needed. · Perform mid-year and annual reviews of all direct reports along with setting annual goals. · Monitor and maintain the health and safety of all employees - provide training opportunities regarding updated laws, codes, and guidelines as necessary. · Supervise and follow up on plans and budgets, including economic reporting and reporting of actual results of completed projects as they relate to the After Sales Service Department. · Support and work with the company's Engineering, Production, & QA Departments in order to secure the product quality - as well as follow up on QA cases. Required Knowledge, Skills, and Abilities: Key Competencies · Advanced planning and organizing skills with the ability to handle multiple assignments · Strong communication skills · MS Office proficiency · Data gathering and analysis. · Problem analysis and solving · Presentation skills · Facilitation skills · Coaching skills · Adaptable · Team player Education and experience · Bachelor's degree in a related field or equivalent work experience. · Proven experience in departmental management, client management, or related roles. · Strong organizational skills with the ability to multitask and prioritize tasks effectively. · Excellent communication and interpersonal abilities to build and maintain strong relationships with clients and team members. · Problem-solving and critical-thinking skills to address challenges and make informed decisions. · Proficiency in using various computer software and tools for documentation and reporting. · Knowledge of relevant industry regulations and best practices is an advantage. Working conditions · This job requires the ability to sit, stand or walk for long periods of time · This job requires the ability to climb a ladder · This job requires the ability to lift 50 lbs. · This position requires the ability to travel to customer locations foreign and domestic (up to 35%) · This job may require evening and weekend hours. · When at a customer you may encounter working conditions that are hot, cold, wet and in a slaughtering / butchering environment.

Covenant Technology Partners is a US based Microsoft Partner, management and technology consulting and Managed Services firm specializing in helping our clients through innovative use of Microsoft technologies. Our team members grow in an energetic, team-oriented and entrepreneurial-minded firm with challenging consulting projects and Managed Services engagements. Covenant attracts highly qualified and diverse professionals nationwide with the right combination of business, technical and creative skills. Our consultants are motivated to make a personal impact on both the growth and success of the firm and their personal careers. The Manager, Managed Services oversees the delivery of IT services, manages client relationships, ensures service level agreements (SLAs) are met, and handles project management responsibilities to ensure smooth implementation and operation of services. This role is critical in maintaining the highest standards of service and client satisfaction. This is a highly influential role within the organization and will require both strategic vision and the willingness to be hand-on with clients and internal stakeholders. The ideal candidate will be able to prioritize and take ownership of tasks that will come from a diverse set of stakeholders within the organization. The work location for this role is flexible if approved by Covenant except this position may not be performed remotely from Colorado and California. Responsibilities: Oversees the delivery of managed IT services to clients, ensuring high levels of performance and compliance with SLAs. Manages client relationships, acting as the primary point of contact for clients regarding service delivery and project management. Prepares, schedules, and drives Quarterly Business Reviews with all Managed Services and CSP Clients. Ensures contractual compliance for all Managed Services clients. Schedules proactive tasks in advance and ensures appropriate SME are assigned and complete the tasks. Takes ownership of the Managed Services business portfolio. Actively engages with client managers and solution leads to align on identified opportunities. Aggressively identifies and pursues Manages Services pipeline opportunities to increase profitability. Creates and maintains the vision for the Managed Services business including the annual business forecast and business plan. Regularly meets with business stakeholders to align on pipeline and business forecasts. Reviews and provides regular progress reports to business leaders in both written and in-person presentation forums. Defines critical Key Performance Indicators within the Managed Services division. Actively monitors to trends and optimization opportunities. Actively monitors Service Board and ensure tickets get assigned properly as they come in. Monitors aging tickets and drives to completion, escalating as necessary. ConnectWise experience is a plus. Establishes and maintains robust vender relationships with key venders included Microsoft and ConnectWise. Coordinates and leads project management activities for service implementations and ongoing operations. Project management for delivery projects outside of Managed Services when assigned. Uses AI and automation to improve efficiency and productivity with the managed services space. Reviews and approves time entry and client invoicing and proactively manages actuals to budget. Review and update team member forecasts each week. Operates with an agile environment to meet dynamics needs of business. Focuses on flexibility, scalability and remote access within hybrid and cloud environments. Monitors and reports on service performance metrics, identifying areas for improvement and implementing corrective actions as necessary. Collaborates closely with Marketing team to generate and update go to market materials related to Managed Services. Periodically provides blog and client newsletter content. Generates and maintains MSP related Intellectual Property and documentation. Collaborates with internal teams to develop and implement service improvement plans. Participates in internal projects and initiatives as assigned. Ensures adherence to company policies, procedures, and best practices in service delivery. Mentors and supports team members, fostering a culture of continuous improvement and professional development. Stays current with industry trends and advancements in technology to ensure the company remains competitive. Works continuously to improve project management and operational processes to enhance efficiency and effectiveness. Qualifications: Education, License or Certification: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field or equivalent experience. Project Management Professional (PMP) or equivalent certification preferred. Experience: Minimum of 5 years of experience in IT service delivery or managed services. Experience in Cloud Platforms. Experience with ConnectWise is a plus. Experience with Microsoft solutions a plus - Data & AI, Digital and App Innovation, Dynamics, Modern Work, Security & Infrastructure. Proven experience in project management, including planning, execution, and monitoring of IT projects. Strong understanding of IT service management (ITSM) frameworks and best practices. Excellent client relationship management skills. Strong leadership and team management abilities. We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law. We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country's heroes. We hope you consider joining the Covenant family. Covenant is committed to the full inclusion of all qualified individuals. As part of this commitment, Covenant will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact *******************

Hi, BlinkRx is currently hiring "Bilingual Korean/Vietnamese Customer Support Specialist" to work Fulltime with us. Interested candidates can share their resume to "*********************************". Bilingual Korean/Vietnamese Customer Support Specialist Location: Chesterfield, MO & Pittsburgh, PA Responsibilities: Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers Provide patient care to accurately support pharma programs and triage to appropriate teams when required Strive to meet and exceed structured performance targets. Document all call information and data discovery according to operating procedures Utilize Knowledge Base materials as a foundation for resolving inquiries Maintain confidentiality of patient and proprietary information Develop a working knowledge of company related security and privacy practices. Participate in continued education on product changes, new features and product launches Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes Requirements: Bilingual Vietnamese required, with strong command of the English language High school diploma or GED required, Bachelor's degree strongly preferred Customer service or inbound call center experience required Healthcare, pharmacy or other relevant industry experience strongly preferred Strong verbal and written communication skills Sound technical skills, analytical ability, good judgment, and strong operational focus A passion for providing top-notch patient care Ability to work with peers in a team effort and cross-functionally Strong technical aptitude and ability to learn complex new software Location/Hours: Full time, 40 hrs/week (5x8), rotating Saturdays 1/month: 9am- 5pm Availability Monday-Friday across various shifts 8am- 9pm (including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm) Scheduling flexibility, as your schedule may change over time according to business needs Onsite: 400 South Woods Mill Rd, Suite 100, Chesterfield, MO 63017 Benefits Medical, dental, and vision insurance plans that fit your needs 401(k) retirement plan Paid time off, sick time & holidays Paid parental/baby bonding leave Daily meal stipend for onsite marketplace Pre-tax transit benefits and free onsite parking

Find your calling at Mercy! The Supervisor- Perioperative Services RN is responsible for managing the care of the pediatric and adult patient requiring a surgical procedure that requires moderate to complex assessments, interventions, and levels of nursing vigilance. The Supervisor - Perioperative Services RN is responsible to the Manager and Director of Nursing for the assigned Perioperative unit. This position provides clinical and operational leadership of patient care services with direct supervision of nursing and support staff. In addition, it ensures consistent provision of developmentally appropriate quality patient care in accordance with all applicable federal, regulatory and professional standards and requirements. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.Position Details: Supervisor - Surgical Services 40 hours per week, Days Mercy Hospital Jefferson Festus, MO 63028 Education: Graduated from a school of nursing (Associate's Degree, Diploma, or BSN). Licensure: Current licensure in state of practice as a Registered Nurse (RN) required. Experience: Minimum of three (3) to five (5) years current clinical experience required. Certifications: Basic Life Support certification through the American Heart Association or successful completion of course within 30 days of hire. Other: Demonstrated leadership skills and excellent clinical competence, including proficiency in nursing improvement processes. Demonstrated excellent interpersonal team-building, collaboration, negotiation, problem-solving, as well as spoken and written communication skills. Must be able to safely and successfully perform job-related functions, with or without reasonable accommodation required by federal, state, or local law. Preferred Education: Bachelor of Science (BSN) preferred. Preferred Experience: More than five (5) years of experience in a hospital setting. Preferred Certifications: CNOR, CPAN, or CRNFA certifications preferred. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): RN supervisor leadership surgical services nurse patient care nursing registered nurse patients full time

Find your calling at Mercy!The Supervisor- Perioperative Services RN is responsible for managing the care of the pediatric and adult patient requiring a surgical procedure that requires moderate to complex assessments, interventions, and levels of nursing vigilance. The Supervisor - Perioperative Services RN is responsible to the Manager and Director of Nursing for the assigned Perioperative unit. This position provides clinical and operational leadership of patient care services with direct supervision of nursing and support staff. In addition, it ensures consistent provision of developmentally appropriate quality patient care in accordance with all applicable federal, regulatory and professional standards and requirements. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.Position Details:Supervisor - Surgical Services40 hours per week, DaysMercy Hospital JeffersonFestus, MO 63028 Education: Graduated from a school of nursing (Associate's Degree, Diploma, or BSN). Licensure: Current licensure in state of practice as a Registered Nurse (RN) required. Experience: Minimum of three (3) to five (5) years current clinical experience required. Certifications: Basic Life Support certification through the American Heart Association or successful completion of course within 30 days of hire. Other: Demonstrated leadership skills and excellent clinical competence, including proficiency in nursing improvement processes. Demonstrated excellent interpersonal team-building, collaboration, negotiation, problem-solving, as well as spoken and written communication skills. Must be able to safely and successfully perform job-related functions, with or without reasonable accommodation required by federal, state, or local law. Preferred Education: Bachelor of Science (BSN) preferred. Preferred Experience: More than five (5) years of experience in a hospital setting. Preferred Certifications: CNOR, CPAN, or CRNFA certifications preferred. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): RNsupervisorleadershipsurgical servicesnursepatient carenursingregistered nursepatientsfull time

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Always maintains a positive attitude while supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino Resort Spa St. Charles. Adhere to established department and property policies and procedures regarding guest service standards; show commitment to Team objectives; be aware of Guest Satisfaction scores and work to achieve these goals as a Team. Show interest in staying well informed about the department and the property Through teamwork with the Slot Leadership Team, ensure exceptional guest service and prompt response to guests' needs at all times. This is a uniformed position, which requires that Team Members are in compliance with uniformed appearance standards while on property. Must maintain the strictest confidence with any and all confidential information disclosed by an Ameristar entity. Provide cash handling service to casino patrons in your assigned areas of Casino Floor. Responsible for assigned casino funds and proper handling of funds exchanges. Respond to change lights on slot machines, service calls from Dispatch and help all customers needing change or other assistance. Notify the appropriate Ameristar staff members to render assistance outside the scope of your responsibilities. Ensure that the slot machines are operating properly, and all procedures are executed according to company policy. Perform minor slot machine repairs not requiring a Slot Technician. Assist casino patrons with general questions concerning the Casino. Comply with all Company and departmental policies, procedures, and internal controls. All other duties as assigned. Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. In this important roleyou may be required to work varying shifts that include mandatory overtime, weekends, and holidays. As a Customer Service Technician your responsibilities will include: Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment Performing maintenance and repair on outside plant facilities Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables Observing all safety rules and regulations Assisting other technical personnel in the performance of their duties when requested Actively supporting sales and marketing related activities Directing customer facing work and sales referrals Qualifications WHAT IT TAKES TO CATCH OUR EYE: High School diploma or equivalent experience Ability to distinguish colors on facilities Ability to handle 28 footextension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.) Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full) Basic computer skills including MS Office applications Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes) Ability to work aloft (e.g. ladder) Ability to work outside in all weather conditions and at various hours of the day/night A valid driver's license and satisfactory driving record Positive and professional appearance and demeanor when communicating the company's products and services to our customers Accountability/dependability (on time and on load when scheduled and serve on call as needed) Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures) Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills) Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions Active Learning (curious seeker of added information and actively works to improve skills and knowledge) Additional Information BONUS POINTS FOR: Prior experience as a customer facing telecom operations technician Basic electricity training/certification or documented equivalent work experience ADSL installation/repair experience (self/full installs) A+/Net + Certified Required Soft Skills #LI-MH1 WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belongingare at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice Videos To Watch***************************

FORCE America, Inc. is looking to fill an opening for a Mechanical/Hydraulic Inside Sales Specialist. This role, located in person at our Riverside, MO location, will provide customer support by responding to inquiries, requests for quotes as well as answer basic questions on systems we provide. This person will also build relationships with customers, provide technical support and troubleshooting, negotiates with customers and coordinates with our Outside Sales Team members. FORCE America provides systems and components to the on-and off-highway mobile markets. FORCE America is 100% employee-owned and has a strong presence in the market for over 70 years. We provide a competitive salary and excellent benefits. Essential Responsibilities: Partners with assigned customer base to provide pricing, availability, updates on order status. Assists with overflow customer inquiries regarding common product lines, current orders, escalate orders, part availability, provides alternative product, and light technical support. Enters system sales and quotes. Enters purchase orders. Provides light technical support for the development of applications and design. Provides troubleshooting for systems. Authorizes warranty and credit dispositions. Administrative support including email orders, fax, and providing number RMA's. Partner with Outside sales team to coordinate customer service needs for dedicated customer base. Other duties as assigned. Minimum Qualifications: High School Diploma or GED required. 2-4 years of relevant work experience in mechanical type role preferred. Experience in a customer-facing role a big plus. Ability to develop a comprehensive understanding of product knowledge and application, assembly, and the ability to troubleshoot. Demonstrated cultural expectations of core values in inside sales. Good negotiation skills, able to provide value added up-selling. Able to develop relationships with internal and external customers. Strong mechanical aptitude. Good communication skills, written and verbal, most often over the phone. Strong sense of urgency and ability to prioritize in order to meet the expectations of the customer. Detail oriented and the ability to exhibit patience. Experience with MS applications, Outlook, Excel and Word preferred. Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance And more!

The Manager of Medical Oncology Services provides clinical and operational oversight to the Infusion and Medical Oncology clinics of the DDCI. The Manager will be a part of the DDCI leadership team and will collaborate with oncology providers, and both departments within the DDCI and Health System. The position has direct oversight of department staff. Essential Duties and Responsibilities Responsible for the development and implementation of quality improvement plans to ensure high quality outcomes and to remain complaint with all policies and regulations. Responsible for the development and implementation of capital and operational budgets. Reviews monthly financial statements and works collaboratively with the DDCI Director to ensure financial efficiency. Develops and implements department policies, procedures and job descriptions. Identifies and initiates strategies for process improvement within the department(s). Coordinates orientations and validates competencies of new staff members. Responsible for annual employee evaluations and oversees the hiring of staff. Maintains appropriate training to serve as the Medical Oncology EMR super-user and provides ongoing support to staff. Determines the need for and plans staff development, training, and continuing education. Develops and maintains a professional and nurturing atmosphere for patients, families, providers, and staff. Provides oversight of all aspects of staffing and processes improvement to ensure efficient work flows, works closely with physicians to implement processes that support and enhance the practice setting. Schedules staff, monitors attendance, and approves PDO requests. Responsible for the ongoing development of the patient experience and employee engagement. Tracks quality assurance data and monitors for acute and chronic care management to improve patient care processes and outcomes. Ensures appropriate patient safety standards are developed and adhered to. Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements. Education Graduate of an accredited School of Nursing. Bachelor degree in health-related field required. Work Experience Minimum five years nursing experience with at least two years clinical nursing leadership experience required. Excellent computer, critical thinking, verbal and written communication skills required. A blend of hospital and clinic nursing experience preferred. Certification/License Current RN license in the State of Missouri or Compact state required. American Heart Association BLS certification required. OCN-Oncology Nursing Certification preferred. Mental/Physical Requirements Considerable mental concentration required. Lifting up to 35 lbs., turning activities and nearly constant walking required. Standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching. Working Conditions Frequent exposure to infectious disease and hostile persons at times. Frequent exposure to communicable disease via blood and other body fluids. Minimal physical discomfort. Typical medical clinic and hospital setting, working closely with physicians, patients, hospital, and clinic staff.

First Bank Service Center Rep -- Tier 2 Our Service Center Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from multiple channels. What You Will Be Doing Support more complicated service requests that require more time, experience and knowledge on a particular product or service. Identifies cross-sell and referral opportunities for the expansion of the product and service relationships including additional account relationships as well as other products and services offered by the bank. Be a friendly voice/representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding them to specialized Service Representative experts (Tier-3 and above) if needed. Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions. Contributing to the accomplishment of individual, team and First Bank performance goals High school diploma or general education degree (GED) required A minimum of 2 years client service experience and/or training, preferably in a banking environment; or equivalent combination of education and experience. Previous contact call center experience preferred. Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required.