Customer service supervisor jobs in Modesto, CA - 595 jobs
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Field Service Manager
Hitachi Global Air Power 4.0
Customer service supervisor job in Livermore, CA
Job title:
Field Service Manager
Reports to:
Senior Field Service Manager
Compensation:
$130,000-$140,000 Base plus variable compensation
The Field Service Manager's core responsibility is to the HAC customer experience as well as training and developing the organization's field service technicians. The role includes managing a team of service technicians, guidance and support for the HAC technician advancement program, technician follow up calls, in person training on all systems, customer in person visits and assists on the direct contact for maintaining the customer relationships. This position works in cooperation with the Service Operations Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement.
Duties and responsibilities:
High Level Business Objectives:
Work with Service Operations Manager to develop a market strategy aimed toward account retention and services growth in the region.
Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability.
Develop a team of highly knowledgeable and motivated Service Technicians and assist in them achieving their personal and professional goals.
Provide training and billable service work as required
Services Leadership:
Work with Service Operations Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base.
Identify potential service technician candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company.
Assess performance of service technicians.
Ensure that all service technicians are trained and receive certifications in all relevant aspects of industrial equipment repair and maintenance commensurate with their tenure with the company.
Ensure all service personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them.
Maintain technician staffing at appropriate levels for business requirements.
Ensure warranty work is completed in accordance with manufacturer flat rate guidelines while assisting the warranty coordinator in providing required documentation for efficient claims processing.
Responsible for professionalism of service technicians, cleanliness of trucks, providing and maintaining the fleet of specialized tools, and maintaining a relationship with our uniform supplier in cooperation with the Director of Operations in keeping with the Hitachi/Sullair brand.
Compliance/Miscellaneous:
Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements.
Maintain a clean, safe, working environment.
Attend training with the Sullair factory to stay current on product offerings and technologies.
Travel as required to drive business activity and attend training. 80% Field / 20% Office
Demonstrate flexibility/teamwork as additional items will be required to help grow the business.
May involve multi-branch location responsibilities
Education:
Associate degree preferred but not required.
Technical Training/Certifications in the compressed air industry is a plus.
High School Diploma Required
Position Requirements:
Five plus years field service experience in the compressed air industry.
Proven leadership experience with strong written and verbal communication.
Strong understanding of Microsoft office suite.
Experience with ERP systems a plus.
Direct reports:
Service Technicians
The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.
This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.
Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.
$130k-140k yearly 6d ago
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Customer Experience Lead-Vintage Faire
Victoria's Secret 4.1
Customer service supervisor job in Modesto, CA
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top-line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $19.25
Maximum Salary: $24.00
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 1 year of retail experience preferred.
* Experience directing other individuals in the performance of their job duties preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$19.3-24 hourly 14d ago
Customer Service Manager
Anritsu Co 4.8
Customer service supervisor job in Morgan Hill, CA
Anritsu is a provider of innovative communications test and measurement solutions. Anritsu engages customers as true partners to help develop wireless, optical, microwave/RF, and digital solutions for R&D, manufacturing, installation, and maintenance applications, as well as multidimensional service assurance solutions for network monitoring and optimization. Anritsu also provides precision microwave/RF components, optical devices, and high-speed electrical devices for communication products and systems. The company develops advanced solutions for emerging and legacy wireline and wireless technologies used in commercial, private, military/aerospace, government, and other markets. To learn more visit *************** and follow Anritsu on Facebook, LinkedIn, Twitter, and YouTube.
Anritsu is committed to providing a comprehensive and competitive benefits package to all employees. We offer standard benefits such as major medical, vision and dental coverage, life insurance, Employee Assistance Plan, Flexible Spending Accounts, a generous 401(k) Matching Plan, Tuition Reimbursement, and profit sharing. Our benefit package is designed to positively impact all aspects of your life; to help you and your family succeed; and to maintain our status as a "perfect job." Come find out what Anritsu has to offer you!
As a Divisional CustomerService Manager based in Morgan Hill, California, your primary responsibility will be to lead and oversee division-level operations that provide repair and calibration services for Anritsu products. In this role, you will support Anritsu's international Field Offices while also directly serving U.S.-based customers, ensuring consistent service quality, operational efficiency, and organizational alignment across all regions.
Key Responsibilities include:
* Provide oversight for division-wide repair and calibration operations for Anritsu test and measurement equipment.
* Collaborate closely with international Anritsu Service Centers while directly supporting U.S. customers to ensure unified service standards.
* Drive operational excellence by meeting targets for turn-around time, service quality, productivity, and resource utilization.
* Manage the divisional P&L, including budgeting, financial performance tracking, and contributing to profitability initiatives.
* Oversee parts inventory, departmental expenses, customer satisfaction goals, and resolution of escalated customer issues.
* Lead divisional planning, staffing, and the development of strategic initiatives to meet departmental objectives.
* Act as the primary liaison with sales, order processing, manufacturing, and accounting to address and resolve cross-functional issues.
* Identify, recommend, and implement efficiency improvements and continuous-improvement strategies.
* Coordinate resources to support on-site customer visits within the U.S. while balancing laboratory workloads.
* Manage and develop a team of 11 technicians based in Morgan Hill, CA. This position reports to the Senior CustomerService Manager, also located in Morgan Hill.
Requirements:
* Bachelor's degree in business, engineering, or a related field, or equivalent professional experience.
* Prior experience managing or working within a repair center, ideally in consumer electronics or test and measurement equipment.
* Strong self-motivation and demonstrated leadership experience.
* Experience developing departmental budgets and monitoring performance against financial targets.
* Working knowledge of ISO-9000, ISO-17025, ANSI Z540, cycle-time reduction methodologies, or other productivity improvement tools.
* Ability to operate effectively within a complex organizational environment.
* Understanding of inventory accuracy, inventory transactions, and related controls.
* Proven ability to create, manage, and optimize operational processes.
* Demonstrated commitment to a customer-focused culture.
* Strong interpersonal communication skills, particularly in problem-solving situations.
* Flexibility to respond effectively when standards or procedures do not fully address an issue.
* Basic knowledge of telecommunications networks.
* Willingness to travel as needed.
* Ability to consider cost implications when making operational decisions.
* Metrology experience is a plus.
* Proficiency with ERP systems, specifically SAP, along with strong skills in Microsoft Office applications.
In order to be successful in this role, the following competencies and behavior skills are required:
* Strong written and verbal communication skills, with the ability to build effective customer and employee relationships, including in international settings.
* Sound logical decision-making abilities.
* Self-motivated with a proactive, results-driven mindset.
* Demonstrated leadership capability and effective people-management skills.
* Work in excellence.
* Strong presentation skills.
* Ability to remain composed and make rational decisions under high-pressure or stressful situations.
* Flexibility and adaptability when facing new challenges or changing conditions.
The annual base salary range for this position is $110,000 - $145,000. Please note that the salary information is a general guideline only. Anritsu Company considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Why work at Anritsu? Please visit us on Comparably to see what our employees love about working here!
$110k-145k yearly 42d ago
Customer Experience Lead
Saks Off 5TH
Customer service supervisor job in Livermore, CA
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About:
Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership with their leader, they will be responsible for maintaining selling floor service and merchandising standards to drive sales and customer experience. The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors.
Primary Job Functions:
Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer line
Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed
Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations
Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell
Drive loyalty enrollments, SaksFirst acquisition and Connected Service behaviors to ensure a seamless customer experience
Act as the Connected Service Coach when the Assistant Store Director is not in the store to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods
Leverage and train walkie talkie expectations for flex of coverage to support customer need
Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment
Who Are You:
Aspiring leader who can educate, drive results, and maintain high standards
You build morale and spirit within your team, share wins and successes, and encourage or contribute to open dialogue
Energetic sales professional who can easily adapt to changes and can be relied upon to consistently deliver exceptional results with little to no guidance
An out of the box thinker who shines in brainstorming sessions and generates a variety of approaches to problem solving including novel ideas
Confident and professional communicator
You Also Have:
High School Diploma or equivalent required; 4 year degree or relevant work experience preferred
1+ years of supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving results
Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks
Ability to train and coach associates on selling behaviors to ensure high performance
Flexibility to work evenings, weekends and public holidays
Your Life and Career at Saks OFF 5TH:
Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
A culture that promotes a flexible work environment
Benefits package for all eligible full-time employees (including medical, dental and vision)
An amazing employee discount and other exciting perks
#OFF5THSellingSupervisor
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Your Life and Career at Saks OFF 5TH:
Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
A culture that promotes a flexible work environment
Benefits package for all eligible full-time employees (including medical, dental and vision)
An amazing employee discount and other exciting perks
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$121k-180k yearly est. Auto-Apply 60d+ ago
Assistant Leader, Customer Experience
Explore RH
Customer service supervisor job in Tracy, CA
RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.
The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
RH is seeking an Assistant Customer Experience Leader who has in-depth knowledge and understanding of contact center operations and procedures. This role is a subject-matter expert who will mentor new associates and analyze existing standard operating procedures to identify areas ready for process improvement. The Assistant Leader will help manage all aspects of the team and department.
YOUR RESPONSIBILITIES
Live Our Vision, Values and Beliefs every day
Consistently exemplify the RH lifestyle brand through communication, personal appearance and professionalism
Assist Leaders in attracting the right talent, coach teams in creating a luxury customer experience
Support Leadership Team with education, inspiration, leadership, and guiding associates to reach their highest potential both in terms of service metrics and career goals
Learn and communicate the RH design point of view and product assortment
Proactively resolve complex issues promptly and independently, often leading resolutions with teams or cross-functional partners and identifying future areas of opportunity
Drive customer delight and revenue through elevated product knowledge and unparalleled service
OUR REQUIREMENTS
3+ years experience in a customer-facing role, with leadership experience preferred
Proficiency with Mac or Dell Operating Systems, excellent knowledge of PC applications and order management software
Strong interpersonal skills
Results-driven
Proven ability to learn from opportunities, seek constructive feedback from colleagues and leadership to improve results
High energy with the ability to energize others
Experience fostering a positive and healthy work environment in which people want to perform their best
Commitment to Quality, detail focused on all levels
Background delivering first-class service to clients
Willingness to work a flexible schedule, including evenings, weekends and holidays
$80k-151k yearly est. Auto-Apply 1d ago
Customer Service Manager -Stockton, CA Branch
Oak Valley Community Bank 4.2
Customer service supervisor job in Stockton, CA
Job Title: CustomerService Manager Location: Stockton, CA Employment Type: Full-Time- Monday - Friday FLSA Status: Exempt
Salary Range: $60,000- $95,000 annually (good-faith estimate upon hire)
Additional Compensation:
This position includes eligibility for quarterly incentives and employees may be considered for annual performance-based salary increases; eligibility and amount are determined by individual performance and business needs.
Total Compensation: In addition to base pay, this position may be eligible for quarterly incentive compensation, including performance-based salary increases. Oak Valley Community Bank also offers a comprehensive benefits package that includes, medical, dental, vision, retirement savings with employer match, paid time off, and other voluntary benefits. Final compensation will be based on skills experience, and internal equity.
About Oak Valley Community Bank
We are looking for a dynamic CustomerService Manager to help us build a strong, service-driven team from the ground up. If you have banking experience and are passionate about banking, ready to lead a team, and thrive in a collaborative, customer-focused environment, we'd love to meet you.
What You'll Do
As a CustomerService Manager , you'll play a key role in the daily operations and success of our branch. You'll support the Branch Manager and lead by example to deliver exceptional service, drive sales, and foster a positive team culture.
Key Responsibilities:
Lead and motivate a team to deliver outstanding customerservice.
Support daily branch operations including compliance, security, and lending.
Promote a sale and service culture through coaching and development.
Assist customers with banking needs, including loan applications and product education.
Ensure the branch is organized, efficient, and compliant with bank policies.
Act as the acting Branch Manager when needed.
Encourage professional growth and provide mentorship to team members.
Engage in business development and cross-selling opportunities.
Maintain open communication and a positive, solutions-oriented mindset.
Who You Are
You're a self-motivated , self-aware leader who's ready to take the next step in your banking career. You bring a strong sense of integrity, empathy, and accountability to your work and are excited to help shape the culture of a brand-new branch.
Ideal Qualifications:
1+ years of experience in banking operations, sales, or customerservice.
Experience supervising or leading small teams.
Strong knowledge of banking regulations, products, and services.
Comfortable with lending activities and cross-selling.
Excellent communication, organizational, and time management skills.
Basic understanding of HR policies and labor laws.
Proficient in Microsoft Office and banking software systems.
Strong problem-solving and analytical skills.
Why Join Us?
Be part of a seasoned branch and help continue to build something special.
Work in a supportive, community-focused environment.
Enjoy opportunities for growth and development .
Competitive salary and benefits package.
Equal Pay & Opportunity Statement
Oak Valley Community Bank complies with the California Equal Pay Act and SB 642 requirements. Compensation decisions are based on experience, skills, and business needs, without regard to sex, gender identity, gender expression, race, or any other protected characteristic. We are an equal opportunity employer committed to diversity, equity, and inclusion.
$60k-95k yearly Auto-Apply 9d ago
Manager, Care Team
Independent Living Systems 4.4
Customer service supervisor job in Modesto, CA
We are seeking a Manager, Care Team to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
About the Role:
The Manager, Care Team plays a pivotal role in ensuring the delivery of high-quality health care services to members. This position is responsible for overseeing the daily operations of the care team, ensuring that all staff members are effectively trained and supported in their roles. The Manager will work closely with healthcare professionals to develop and implement care plans that meet the diverse needs of members. Additionally, this role involves monitoring member outcomes and satisfaction to continuously improve service delivery. Ultimately, the Manager of the Care Team is dedicated to fostering a compassionate and efficient environment that prioritizes member well-being and safety.
Minimum Qualifications:
Bachelor's degree in Nursing, Health Administration, or a related field required.
Minimum of 5 years of experience in a healthcare setting, with at least 2 years in a supervisory role required.
Current nursing license or relevant certification preferred.
Requires knowledge of and experience working with community agencies and programs.
Requires experience with Medi-Cal eligibility guidelines, application, and renewal/redetermination process.
Requires strong problem-solving and customerservice skills.
Must be a CA Resident, and must reside in CA while employed.
Current and valid California (CA) Driver's License.
Must use personal vehicle and current vehicle registration required.
Proof of auto insurance required, must maintain CA minimum insurance coverage.
BCLS CPR Certification required.
Preferred Qualifications:
Master's degree in Social Work, Nursing, Health Administration, or a related field.
Experience with electronic health record (EHR) systems.
Responsibilities:
Conducts interviews and hiring of direct reports. Completes a ninety-day introductory and annual performance evaluation of each direct report. Facilitates professional growth and improved proficiency of staff who are direct and indirect reports through mentoring and training. Conducts ongoing performance management of each direct report; establishes performance goals; and measures performance against goals.
Ensure the development and implementation of care plans in collaboration with the care team, healthcare professionals, caregivers, and members.
Coordinate daily operations of the care team, including scheduling, resource allocation, and workflow management.
Monitor patient care quality metrics and implement improvement plans to address any gaps or challenges.
Collaborate with healthcare providers, administrative staff, and external partners to ensure seamless care coordination.
Manage compliance with healthcare regulations, organizational policies, and safety standards.
Conduct one on ones, audits and regular team meetings to support professional growth and accountability.
Develop and implement training programs to enhance team skills and knowledge.
Address patient and staff concerns promptly and effectively to maintain a positive care environment.
$41k-69k yearly est. Auto-Apply 29d ago
Call Center Manager
Bath Concepts Independent Dealers
Customer service supervisor job in Modesto, CA
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customerservice experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• CustomerService
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
$36k-57k yearly est. Auto-Apply 60d+ ago
Part Time Customer Experience Manager
Michaels 4.2
Customer service supervisor job in Livermore, CA
Store - BAY-LIVERMORE, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customerservice.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$17.50 - $23.00
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$17.5-23 hourly Auto-Apply 60d+ ago
Center Supervisor, CFS Vacancy CE-59-26, DEADLINE: UNTIL FILLED
Stanislaus County Office of Education 3.6
Customer service supervisor job in Modesto, CA
Working at the Stanislaus County Office of Education (SCOE) is an enriching experience, driven by a commitment to educational excellence and community impact. SCOE provides a dynamic work environment where employees play a crucial role in providing services and managing programs benefitting families and the community. SCOE fosters a culture of innovation and collaboration, encouraging staff to contribute their ideas and expertise to initiatives that positively influence student success. SCOE's emphasis on professional development ensures that employees have ample opportunities for continuous learning and growth, supporting their career advancement. With a dedication to inclusivity and a supportive workplace culture, SCOE offers an ideal setting for individuals passionate about education to make a meaningful difference in the lives of students.
See attachment on original job posting
POSITION REQUIRES: California Child Development Site Supervisor Permit or higher level permit. An Associate Degree in Child development or related field is required, including: * 3 units infant/toddler development (if serving infants and toddlers) * 3 units adult supervision/administration A Bachelor's degree in Early Childhood Education or related field is desirable. A a minimum of three years teaching experience in a preschool or infant/toddler program is preferred. ADDITIONAL INFORMATION: The following documents are required at the time of application: *California Child Development Site Supervisor Permit or higher level permit *Copy of transcripts (Can be unofficial at the time of application). *Resume ADDITIONAL DOCUMENTS: The following documents are not required at the time of application but will be required of the selected applicant prior to employment: DOJ/FBI/CACI Clearance, Tuberculosis Skin Test clearance, Pre-Employment Physical/Drug Screen clearance & DMV Pull Notice. Mandated Reporter Training is required within the first six weeks of employment.
LICENSE & OTHER REQUIREMENTS: California Child Care: Preventative Health and Safety Certificate of Completion (Includes Pediatric CPR/First Aid). California Child Development Site Supervisor or higher level permit. Must provide own transportation - may use own vehicle or other method of transportation selected by the employee. Some positions in this class may be required to possess bilingual skills in a designated second language.
POSITION REQUIRES: California Child Development Site Supervisor Permit or higher level permit. An Associate Degree in Child development or related field is required, including: * 3 units infant/toddler development (if serving infants and toddlers) * 3 units adult supervision/administration A Bachelor's degree in Early Childhood Education or related field is desirable. A a minimum of three years teaching experience in a preschool or infant/toddler program is preferred. ADDITIONAL INFORMATION: The following documents are required at the time of application: *California Child Development Site Supervisor Permit or higher level permit *Copy of transcripts (Can be unofficial at the time of application). *Resume ADDITIONAL DOCUMENTS: The following documents are not required at the time of application but will be required of the selected applicant prior to employment: DOJ/FBI/CACI Clearance, Tuberculosis Skin Test clearance, Pre-Employment Physical/Drug Screen clearance & DMV Pull Notice. Mandated Reporter Training is required within the first six weeks of employment.
LICENSE & OTHER REQUIREMENTS: California Child Care: Preventative Health and Safety Certificate of Completion (Includes Pediatric CPR/First Aid). California Child Development Site Supervisor or higher level permit. Must provide own transportation - may use own vehicle or other method of transportation selected by the employee. Some positions in this class may be required to possess bilingual skills in a designated second language.
Comments and Other Information
INTERNAL APPLICATION PROCEDURE: If you are a permanent employee the application field "References" is not required, Not Applicable or N/A will be accepted. Substitutes MUST complete Reference Fields. APPLICATION PROCEDURE: Select the link "Click Here to Apply" located on the position announcement. All required documents must accompany your online application. If you are viewing a printed copy of this announcement go to *************************** select position of interest to apply. AN EQUAL OPPORTUNITY EMPLOYER
$38k-49k yearly est. 35d ago
Front Line Supervisor
Brighter Beginnings 4.1
Customer service supervisor job in Antioch, CA
Job Description
Title: Front Line Supervisor Reports to: Sr. Clinic Manager Status: Non-Exempt / Hourly / Full-Time / In-person Pay: $25/ hour
Our Mission and Vision
The Brighter Beginnings mission is to “
support healthy births and successful development of children by partnering with parents and helping to build strong communities
“. Our mission gains its strength from our core belief that
“Every family matters, and every child deserves a happy, healthy future.”
Our History
Brighter Beginnings is a 501c3 nonprofit organization and has been responding to the needs of families in resource-poor neighborhoods since 1984 when our work began in response to the alarming differences in mortality and illness rates among African American babies compared to other children.
Brighter Beginnings has grown into a respected and well-connected organization with locations in Oakland, Richmond, Bay Point, and Antioch. We have a multi-cultural, bi-lingual staff of passionate and committed family-service professionals; in fact, many of our staff came to this work because of the challenges they faced in their own families.
About the role
The Front Line Supervisor provides administrative guidance and supervision of Medical Assistants and volunteer MAs and interns, and collaborates with multidisciplinary teams of providers who deliver quality clinical services to individuals and families who access our Family Health Center. The Front Line Supervisor performs administrative and clinical duties under the direction of the Sr. Clinic Manager.
Candidate Requirements
Minimum of High School Diploma or Equivalent, Medical Assistant Associate Degree, or Medical Assistant Certificate Required. AAMA State certification preferred.
Bilingual (English- Spanish) is required
Client/Patient Electronic Health Records and database experience
Supervisory experience preferred. Strong leadership skills required.
Ability to work compatibly with physicians, nurses, technicians, and other medical/health personnel.
Minimum of 2 years in a medical office setting.
Skilled in Electronic Health Record patient visit scheduling and data entry, and in Microsoft Office, data entry and use of business email
Experience and understanding of the billing process for private and public health insurance programs.
Ability to work as a team by communicating, collaborating, and cooperating with team members
Strong verbal and written communication skills, including spelling and English grammar with ability to understand and complete oral and written instruction.
Physical examination indicates that the employee is able to meet the physical requirements of the job including: Lifting, Walking, Stooping, Bending, and Twisting.
Valid BLS certification preferred.
Occasional evenings and weekends may be required.
May be required to work at an alternative site.
Responsibilities
Supervise Medical Assistants and interns to ensure the smooth operation of clinic services, including scheduling, training, maintenance of forms, ordering of equipment, and office and medical supplies.
Interview, hire, and train Medical Assistants and externs; provide quality feedback and complete staff performance reflections promptly
Train newly hired MAs and MA interns on clinic policy and procedures
Support the onboarding of new providers and other support staff
Work collaboratively with the clinic management and clinic providers to deliver an excellent patient experience and ensure optimal workflow. Appropriately escalate patient complaints, quality risk events and complex issues to clinic managers. Provide administrative support as needed to the Clinic Managers.
Ensure the efficiency of clinic workflows including patient intake and discharge, appointment scheduling, database, medical records, and billing.
Work as a backup Medical Assistant when needed.
Maintain systems for phone screening of patient inquiries, scheduling appointments, and perform Front Desk duties as needed.
Assist with clinic events, HAMO and Cake4Kids programs, and facility maintenance vendor coordination. as needed.
Ensure that emergency and laboratory equipment are maintained in accordance with requirements.
Assist with documentation and facilitation of medical equipment maintenance and repair, for example the blood pressure machine, autoclave machine, the refrigerator and freezer for vaccines and the scale.
Maintain monthly routine controls for A1C (Blood sugar) and UA (Urine Analysis) and autoclave monthly log records.
Responsible for Immunization excursion management, rotation schedule, and delegation of response within an hour.
Complete a biweekly vaccine inventory check and place an order. Inform Clinic Managers about the inventory.
Delegate daily monitoring of vaccine temperatures and report any excursions to VFC (Vaccine for Children). Responsible for bi-weekly VFC data downloads of all temperatures.
Responsible for entering data for cash log and weekly deposits
Create Nexhealth, CAIR, Labcorp and Quest accounts for staff.
Organize/ lead daily clinics hurdles with staff and providers.
Send weekly emails out with the MA and Front desk staff schedules.
Coordinates facility management, including schedules and assurances for:
Opening and closing the clinic.
Assure key control and security measures are followed.
Assure that all necessary forms are available to staff.
Assure that patient confidentiality is maintained.
Assure that all patient records are secure by HIPAA standards and that paper files are stored in locked cabinets.
Assure that all equipment is accounted for and stored.
Assure that each day the clinic and exam rooms are supplied and ready for providers
Respond to inquiries regarding medical services.
Assures that the patient database is maintained.
Other duties as assigned.
Brighter Beginnings is an Equal Opportunity Employer committed to diversity and inclusion. At Brighter Beginnings, employment decisions are made regardless of sex, gender identity or expression, sexual orientation, race, ethnic origin, color, creed, religion, national origin, citizenship, age, marital status, physical or mental disability, genetic information or ancestry, protected Veteran or military status, or other characteristics protected by law.
If you require alternative methods of application or screening, you must approach the employer directly.
All applicants that are offered a conditional offer of employment will need to complete a background check. For positions with client/patient contact, you must have a TB clearance and a physical assessment by a physician of your ability to complete job duties. Additional requirements are an immunization records (including MMR, Hep B, Varicella, TDAP, Covid-19). All positions require applicants to have a valid California driver's license, be listed under car insurance as a driver, and a clean driving record (as defined by our insurance carrier).
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$25 hourly 30d ago
Sales and Service Supervisor
Xcorp Avalonbay Communities
Customer service supervisor job in Lodi, CA
Full time
State:
California
City:
Agoura Hills
Zip Code
91301
Total Base Pay Range
$52,500.00 - $74,000.00
Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it's helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fel low associates, we are committed to creating an unforgettable experience as a great place to live - and work.
The Role
Are you ready to take the helm of an extraordinary leasing team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here.
AvalonBay Communities is searching for a Sales and ServiceSupervisor (Assistant Community Manager), a true industry leader who will spearhead our office operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort - the future of apartment management starts here!
The Sales and ServiceSupervisor (Assistant Community Manager) is responsible for assisting the Community Manager to maintain and execute an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and helping to coach and train leasing consultants to achieve community goals. The Sales and ServiceSupervisor utilizes their leadership skills to create a better place to live and a top place to work.
Additional responsibilities include but are not limited to:
• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
• Address and resolve customerservice concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
• Plan and execute resident activities and events to foster positive community connections
• Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing
You have...
• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1 or more years of supervisory or training experience required
• High school diploma or equivalency (GED) is required. Bachelor's degree preferred
• Proficiency in using administrative software and Microsoft Office Suite
How AvalonBay Supports You
We know that our teams are the beating heart of our success and we're committed to showing our appreciation.
We offer:
Comprehensive benefits - health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (************************************ for information.
Growth based on achievement and promotion from within.
Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization - including destination awards, ‘AvalonBay's Very Best' recognition program and others!).
A 20% discount on our incredible apartment homes.
A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
Additional Info
AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.
AvalonBay makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.
AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.
Applications will be accepted on an ongoing basis.
AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.
For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (***********************************************************************
$52.5k-74k yearly Auto-Apply 16d ago
Call Center Project Manager
Tectammina
Customer service supervisor job in Pleasanton, CA
Technical/Functional Skills
Call center applications like NICE, Aspect, Genesys, CTI, Pega, IVR, etc.
Qualifications
Experience Required: 10+ Years
Roles & Responsibilities: Project Management
Generic Managerial Skills: Communication and Leadership
Education: Bachelors
Additional Information
Job Status: Full Time
Eligiblity: GC or US Citizens
Share the Profiles to ****************************
Contact: ************
Keep the subject line with Job Title and Location
$37k-57k yearly est. Easy Apply 60d+ ago
Customer Service Manager
Anritsu Company 4.8
Customer service supervisor job in Morgan Hill, CA
Anritsu is a provider of innovative communications test and measurement solutions. Anritsu engages customers as true partners to help develop wireless, optical, microwave/RF, and digital solutions for R&D, manufacturing, installation, and maintenance applications, as well as multidimensional service assurance solutions for network monitoring and optimization. Anritsu also provides precision microwave/RF components, optical devices, and high-speed electrical devices for communication products and systems. The company develops advanced solutions for emerging and legacy wireline and wireless technologies used in commercial, private, military/aerospace, government, and other markets. To learn more visit *************** and follow Anritsu on Facebook, LinkedIn, Twitter, and YouTube.
Anritsu is committed to providing a comprehensive and competitive benefits package to all employees. We offer standard benefits such as major medical, vision and dental coverage, life insurance, Employee Assistance Plan, Flexible Spending Accounts, a generous 401(k) Matching Plan, Tuition Reimbursement, and profit sharing. Our benefit package is designed to positively impact all aspects of your life; to help you and your family succeed; and to maintain our status as a “perfect job.” Come find out what Anritsu has to offer you!
As a Divisional CustomerService Manager based in Morgan Hill, California, your primary responsibility will be to lead and oversee division-level operations that provide repair and calibration services for Anritsu products. In this role, you will support Anritsu's international Field Offices while also directly serving U.S.-based customers, ensuring consistent service quality, operational efficiency, and organizational alignment across all regions.
Key Responsibilities include:
Provide oversight for division-wide repair and calibration operations for Anritsu test and measurement equipment.
Collaborate closely with international Anritsu Service Centers while directly supporting U.S. customers to ensure unified service standards.
Drive operational excellence by meeting targets for turn-around time, service quality, productivity, and resource utilization.
Manage the divisional P&L, including budgeting, financial performance tracking, and contributing to profitability initiatives.
Oversee parts inventory, departmental expenses, customer satisfaction goals, and resolution of escalated customer issues.
Lead divisional planning, staffing, and the development of strategic initiatives to meet departmental objectives.
Act as the primary liaison with sales, order processing, manufacturing, and accounting to address and resolve cross-functional issues.
Identify, recommend, and implement efficiency improvements and continuous-improvement strategies.
Coordinate resources to support on-site customer visits within the U.S. while balancing laboratory workloads.
Manage and develop a team of 11 technicians based in Morgan Hill, CA. This position reports to the Senior CustomerService Manager, also located in Morgan Hill.
Requirements:
Bachelor's degree in business, engineering, or a related field, or equivalent professional experience.
Prior experience managing or working within a repair center, ideally in consumer electronics or test and measurement equipment.
Strong self-motivation and demonstrated leadership experience.
Experience developing departmental budgets and monitoring performance against financial targets.
Working knowledge of ISO-9000, ISO-17025, ANSI Z540, cycle-time reduction methodologies, or other productivity improvement tools.
Ability to operate effectively within a complex organizational environment.
Understanding of inventory accuracy, inventory transactions, and related controls.
Proven ability to create, manage, and optimize operational processes.
Demonstrated commitment to a customer-focused culture.
Strong interpersonal communication skills, particularly in problem-solving situations.
Flexibility to respond effectively when standards or procedures do not fully address an issue.
Basic knowledge of telecommunications networks.
Willingness to travel as needed.
Ability to consider cost implications when making operational decisions.
Metrology experience is a plus.
Proficiency with ERP systems, specifically SAP, along with strong skills in Microsoft Office applications.
In order to be successful in this role, the following competencies and behavior skills are required:
Strong written and verbal communication skills, with the ability to build effective customer and employee relationships, including in international settings.
Sound logical decision-making abilities.
Self-motivated with a proactive, results-driven mindset.
Demonstrated leadership capability and effective people-management skills.
Work in excellence.
Strong presentation skills.
Ability to remain composed and make rational decisions under high-pressure or stressful situations.
Flexibility and adaptability when facing new challenges or changing conditions.
The annual base salary range for this position is $110,000 - $145,000. Please note that the salary information is a general guideline only. Anritsu Company considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Why work at Anritsu? Please visit us on Comparably to see what our employees love about working here!
$110k-145k yearly 39d ago
Customer Experience Manager - Victoria's Secret PINK - Vintage Faire - Modesto, CA
Victoria's Secret 4.1
Customer service supervisor job in Modesto, CA
A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.
Direct Reports as assigned:
Customer Experience Lead(s) and / or Associates
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $23.00
Maximum Salary: $31.40
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Ability to improve customer satisfaction and drive customer loyalty.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 3+ years of retail leadership experience preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$23-31.4 hourly 16d ago
Manager, Care Team
Independent Living Systems 4.4
Customer service supervisor job in Merced, CA
We are seeking a Manager, Care Team to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
About the Role:
The Manager, Care Team plays a pivotal role in ensuring the delivery of high-quality health care services to members. This position is responsible for overseeing the daily operations of the care team, ensuring that all staff members are effectively trained and supported in their roles. The Manager will work closely with healthcare professionals to develop and implement care plans that meet the diverse needs of members. Additionally, this role involves monitoring member outcomes and satisfaction to continuously improve service delivery. Ultimately, the Manager of the Care Team is dedicated to fostering a compassionate and efficient environment that prioritizes member well-being and safety.
Minimum Qualifications:
Bachelor's degree in Nursing, Health Administration, or a related field required.
Minimum of 5 years of experience in a healthcare setting, with at least 2 years in a supervisory role required.
Current nursing license or relevant certification preferred.
Requires knowledge of and experience working with community agencies and programs.
Requires experience with Medi-Cal eligibility guidelines, application, and renewal/redetermination process.
Requires strong problem-solving and customerservice skills.
Must be a CA Resident, and must reside in CA while employed.
Current and valid California (CA) Driver's License.
Must use personal vehicle and current vehicle registration required.
Proof of auto insurance required, must maintain CA minimum insurance coverage.
BCLS CPR Certification required.
Preferred Qualifications:
Master's degree in Social Work, Nursing, Health Administration, or a related field.
Experience with electronic health record (EHR) systems.
Responsibilities:
Conducts interviews and hiring of direct reports. Completes a ninety-day introductory and annual performance evaluation of each direct report. Facilitates professional growth and improved proficiency of staff who are direct and indirect reports through mentoring and training. Conducts ongoing performance management of each direct report; establishes performance goals; and measures performance against goals.
Ensure the development and implementation of care plans in collaboration with the care team, healthcare professionals, caregivers, and members.
Coordinate daily operations of the care team, including scheduling, resource allocation, and workflow management.
Monitor patient care quality metrics and implement improvement plans to address any gaps or challenges.
Collaborate with healthcare providers, administrative staff, and external partners to ensure seamless care coordination.
Manage compliance with healthcare regulations, organizational policies, and safety standards.
Conduct one on ones, audits and regular team meetings to support professional growth and accountability.
Develop and implement training programs to enhance team skills and knowledge.
Address patient and staff concerns promptly and effectively to maintain a positive care environment.
$40k-69k yearly est. Auto-Apply 32d ago
Center Supervisor, CFS Vacancy CE-57-26, DEADLINE: UNTIL FILLED
Stanislaus County Office of Education 3.6
Customer service supervisor job in Modesto, CA
Working at the Stanislaus County Office of Education (SCOE) is an enriching experience, driven by a commitment to educational excellence and community impact. SCOE provides a dynamic work environment where employees play a crucial role in providing services and managing programs benefitting families and the community. SCOE fosters a culture of innovation and collaboration, encouraging staff to contribute their ideas and expertise to initiatives that positively influence student success. SCOE's emphasis on professional development ensures that employees have ample opportunities for continuous learning and growth, supporting their career advancement. With a dedication to inclusivity and a supportive workplace culture, SCOE offers an ideal setting for individuals passionate about education to make a meaningful difference in the lives of students.
See attachment on original job posting
POSITION REQUIRES: California Child Development Site Supervisor Permit or higher level permit. An Associate Degree in Child development or related field is required, including: * 3 units infant/toddler development (if serving infants and toddlers) * 3 units adult supervision/administration A Bachelor's degree in Early Childhood Education or related field is desirable. A a minimum of three years teaching experience in a preschool or infant/toddler program is preferred. ADDITIONAL INFORMATION: The following documents are required at the time of application: *California Child Development Site Supervisor Permit or higher level permit *Copy of transcripts (Can be unofficial at the time of application). *Resume ADDITIONAL DOCUMENTS: The following documents are not required at the time of application but will be required of the selected applicant prior to employment: DOJ/FBI/CACI Clearance, Tuberculosis Skin Test clearance, Pre-Employment Physical/Drug Screen clearance & DMV Pull Notice. Mandated Reporter Training is required within the first six weeks of employment.
LICENSE & OTHER REQUIREMENTS: California Child Care: Preventative Health and Safety Certificate of Completion (Includes Pediatric CPR/First Aid). California Child Development Site Supervisor or higher level permit. Valid Driver's License - Must provide own transportation - may use own vehicle or other method of transportation selected by the employee. Some positions in this class may be required to possess bilingual skills in a designated second language.
POSITION REQUIRES: California Child Development Site Supervisor Permit or higher level permit. An Associate Degree in Child development or related field is required, including: * 3 units infant/toddler development (if serving infants and toddlers) * 3 units adult supervision/administration A Bachelor's degree in Early Childhood Education or related field is desirable. A a minimum of three years teaching experience in a preschool or infant/toddler program is preferred. ADDITIONAL INFORMATION: The following documents are required at the time of application: *California Child Development Site Supervisor Permit or higher level permit *Copy of transcripts (Can be unofficial at the time of application). *Resume ADDITIONAL DOCUMENTS: The following documents are not required at the time of application but will be required of the selected applicant prior to employment: DOJ/FBI/CACI Clearance, Tuberculosis Skin Test clearance, Pre-Employment Physical/Drug Screen clearance & DMV Pull Notice. Mandated Reporter Training is required within the first six weeks of employment.
LICENSE & OTHER REQUIREMENTS: California Child Care: Preventative Health and Safety Certificate of Completion (Includes Pediatric CPR/First Aid). California Child Development Site Supervisor or higher level permit. Valid Driver's License - Must provide own transportation - may use own vehicle or other method of transportation selected by the employee. Some positions in this class may be required to possess bilingual skills in a designated second language.
Comments and Other Information
INTERNAL APPLICATION PROCEDURE: If you are a permanent employee the application field "References" is not required, Not Applicable or N/A will be accepted. Substitutes MUST complete Reference Fields. APPLICATION PROCEDURE: Select the link "Click Here to Apply" located on the position announcement. All required documents must accompany your online application. If you are viewing a printed copy of this announcement go to *************************** select position of interest to apply. AN EQUAL OPPORTUNITY EMPLOYER
$38k-49k yearly est. 41d ago
Front Line Supervisor
Brighter Beginnings 4.1
Customer service supervisor job in Antioch, CA
Title: Front Line Supervisor Reports to: Sr. Clinic Manager Status: Non-Exempt / Hourly / Full-Time / In-person Pay: $25/ hour
Our Mission and Vision
The Brighter Beginnings mission is to “
support healthy births and successful development of children by partnering with parents and helping to build strong communities
“. Our mission gains its strength from our core belief that
“Every family matters, and every child deserves a happy, healthy future.”
Our History
Brighter Beginnings is a 501c3 nonprofit organization and has been responding to the needs of families in resource-poor neighborhoods since 1984 when our work began in response to the alarming differences in mortality and illness rates among African American babies compared to other children.
Brighter Beginnings has grown into a respected and well-connected organization with locations in Oakland, Richmond, Bay Point, and Antioch. We have a multi-cultural, bi-lingual staff of passionate and committed family-service professionals; in fact, many of our staff came to this work because of the challenges they faced in their own families.
About the role
The Front Line Supervisor provides administrative guidance and supervision of Medical Assistants and volunteer MAs and interns, and collaborates with multidisciplinary teams of providers who deliver quality clinical services to individuals and families who access our Family Health Center. The Front Line Supervisor performs administrative and clinical duties under the direction of the Sr. Clinic Manager.
Candidate Requirements
Minimum of High School Diploma or Equivalent, Medical Assistant Associate Degree, or Medical Assistant Certificate Required. AAMA State certification preferred.
Bilingual (English- Spanish) is required
Client/Patient Electronic Health Records and database experience
Supervisory experience preferred. Strong leadership skills required.
Ability to work compatibly with physicians, nurses, technicians, and other medical/health personnel.
Minimum of 2 years in a medical office setting.
Skilled in Electronic Health Record patient visit scheduling and data entry, and in Microsoft Office, data entry and use of business email
Experience and understanding of the billing process for private and public health insurance programs.
Ability to work as a team by communicating, collaborating, and cooperating with team members
Strong verbal and written communication skills, including spelling and English grammar with ability to understand and complete oral and written instruction.
Physical examination indicates that the employee is able to meet the physical requirements of the job including: Lifting, Walking, Stooping, Bending, and Twisting.
Valid BLS certification preferred.
Occasional evenings and weekends may be required.
May be required to work at an alternative site.
Responsibilities
Supervise Medical Assistants and interns to ensure the smooth operation of clinic services, including scheduling, training, maintenance of forms, ordering of equipment, and office and medical supplies.
Interview, hire, and train Medical Assistants and externs; provide quality feedback and complete staff performance reflections promptly
Train newly hired MAs and MA interns on clinic policy and procedures
Support the onboarding of new providers and other support staff
Work collaboratively with the clinic management and clinic providers to deliver an excellent patient experience and ensure optimal workflow. Appropriately escalate patient complaints, quality risk events and complex issues to clinic managers. Provide administrative support as needed to the Clinic Managers.
Ensure the efficiency of clinic workflows including patient intake and discharge, appointment scheduling, database, medical records, and billing.
Work as a backup Medical Assistant when needed.
Maintain systems for phone screening of patient inquiries, scheduling appointments, and perform Front Desk duties as needed.
Assist with clinic events, HAMO and Cake4Kids programs, and facility maintenance vendor coordination. as needed.
Ensure that emergency and laboratory equipment are maintained in accordance with requirements.
Assist with documentation and facilitation of medical equipment maintenance and repair, for example the blood pressure machine, autoclave machine, the refrigerator and freezer for vaccines and the scale.
Maintain monthly routine controls for A1C (Blood sugar) and UA (Urine Analysis) and autoclave monthly log records.
Responsible for Immunization excursion management, rotation schedule, and delegation of response within an hour.
Complete a biweekly vaccine inventory check and place an order. Inform Clinic Managers about the inventory.
Delegate daily monitoring of vaccine temperatures and report any excursions to VFC (Vaccine for Children). Responsible for bi-weekly VFC data downloads of all temperatures.
Responsible for entering data for cash log and weekly deposits
Create Nexhealth, CAIR, Labcorp and Quest accounts for staff.
Organize/ lead daily clinics hurdles with staff and providers.
Send weekly emails out with the MA and Front desk staff schedules.
Coordinates facility management, including schedules and assurances for:
Opening and closing the clinic.
Assure key control and security measures are followed.
Assure that all necessary forms are available to staff.
Assure that patient confidentiality is maintained.
Assure that all patient records are secure by HIPAA standards and that paper files are stored in locked cabinets.
Assure that all equipment is accounted for and stored.
Assure that each day the clinic and exam rooms are supplied and ready for providers
Respond to inquiries regarding medical services.
Assures that the patient database is maintained.
Other duties as assigned.
Brighter Beginnings is an Equal Opportunity Employer committed to diversity and inclusion. At Brighter Beginnings, employment decisions are made regardless of sex, gender identity or expression, sexual orientation, race, ethnic origin, color, creed, religion, national origin, citizenship, age, marital status, physical or mental disability, genetic information or ancestry, protected Veteran or military status, or other characteristics protected by law.
If you require alternative methods of application or screening, you must approach the employer directly.
All applicants that are offered a conditional offer of employment will need to complete a background check. For positions with client/patient contact, you must have a TB clearance and a physical assessment by a physician of your ability to complete job duties. Additional requirements are an immunization records (including MMR, Hep B, Varicella, TDAP, Covid-19). All positions require applicants to have a valid California driver's license, be listed under car insurance as a driver, and a clean driving record (as defined by our insurance carrier).
$25 hourly Auto-Apply 29d ago
Call Center Manager
Bath Concepts Independent Dealers
Customer service supervisor job in Stockton, CA
Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customerservice experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• CustomerService
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
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$36k-56k yearly est. 15d ago
Call Center Project Manager
Tectammina
Customer service supervisor job in Pleasanton, CA
Technical/Functional Skills :
Call center applications like NICE, Aspect, Genesys, CTI, Pega, IVR, etc.
Qualifications
Bachelors
Additional Information
Job Status: Permanent
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How much does a customer service supervisor earn in Modesto, CA?
The average customer service supervisor in Modesto, CA earns between $31,000 and $58,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Modesto, CA