Customer service supervisor jobs in Mount Pleasant, SC - 521 jobs
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Customer Service Representative- 5
Bluewater Market 4.0
Customer service supervisor job in Goose Creek, SC
Now Hiring: CustomerService Representative (Cashier) Goose Creek, SC Full-Time & Part-Time Shifts Available | Competitive Pay Are you friendly, dependable, and enjoy helping others? Bluewater is hiring CustomerService Representative to join our store teams. As the face of Bluewater, you'll play a key role in delivering fast, friendly service while helping keep our stores clean, safe, and welcoming for every guest.
Whether you're new to retail or have prior experience, we provide training, support, and opportunities to grow within our organization.
About the Role
At Bluewater, customerservice is at the heart of everything we do. As a CustomerService Representative, you'll greet guests, assist with purchases, maintain store cleanliness, and support daily operations. You'll work closely with your team to ensure a positive shopping experience and a safe environment for both guests and coworkers.
This role is ideal for individuals who enjoy multitasking, working with the public, and being part of a fast-paced, team-oriented environment.
Responsibilities
Greet customers promptly and provide friendly, courteous service
Operate a cash register accurately, handling cash, checks, and other payment types
Count back change accurately and follow all cash-handling procedures
Handle customer questions or concerns professionally and respectfully
Maintain a clean, safe, and organized store environment
Stock shelves, coolers, freezers, and gas island service areas
Prepare coffee and maintain fountain and beverage equipment
Clean counters, shelves, restrooms, floors, gas pumps, and outdoor areas
Assist with meeting mystery shop and customerservice standards
Communicate effectively and work cooperatively with team members
Perform additional duties as assigned by store management
(Note: This is not intended to be a complete list of job functions. Responsibilities listed may be modified to fit business needs.)
Benefits (Full-Time Employees)
Medical, Dental, and Vision Insurance
Fuel Discount Program - 25 cents off per gallon
Short- & Long-Term Disability Plans
Voluntary Life Insurance
401(k) with Company Match
Additional Voluntary Benefits
Training & Advancement Opportunities
Why Join Bluewater?
We're more than a convenience store- we're a team that values reliability, service, and growth. If you're looking for a workplace where your contributions matter and opportunities are available, Bluewater is the place for you.
Apply today and become part of a team that serves our community with pride.
Equal Opportunity Statement
Bluewater is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable law.
Requirements
High school diploma or GED preferred
Must be able to work flexible schedules, including nights, weekends, and holidays
Ability to multitask in a fast-paced environment
Willingness to cross-train and work in multiple areas as needed
Strong communication and customerservice skills
Background check required
$23k-30k yearly est. 4d ago
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Customer Experience Manager - Victoria's Secret - Tanger Outlet at Charleston - North Charleston, NC
Victoria's Secret 4.1
Customer service supervisor job in North Charleston, SC
A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.
Direct Reports as assigned:
Customer Experience Lead(s) and / or Associates
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $20.90
Maximum Salary: $29.00
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Ability to improve customer satisfaction and drive customer loyalty.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 3+ years of retail leadership experience preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$20.9-29 hourly 7d ago
Customer Satisfaction Leader
Preferred Appliance Sales and Repair-APS
Customer service supervisor job in Summerville, SC
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Opportunity for advancement
Paid time off
Health insurance
Customer Satisfaction Leader Join the Best Team in the Business!
Preferred Appliance Sales and Repair Summerville, SC
At Preferred Appliance Sales and Repair, we dont just sell applianceswe deliver an experience. Were growing fast and looking for an enthusiastic, people-focused Customer Satisfaction Leader to be the voice of our company and the reason our customers keep coming back.
If you're the kind of person who thrives on making people happy, pays attention to the details, and believes that communication is key to great service, this is the opportunity for you.
What Youll Do:
Call customers the day after delivery to ensure their satisfaction
Answer incoming calls and return missed calls promptly
Respond to customer emails and website inquiries
Follow up with potential buyers to assist with their purchasing journey
Resolve customer concerns with professionalism and care
Be the bridge between our team and the customer to ensure a five-star experience every time
What Were Looking For:
A great communicator whos confident and friendly on the phone and in writing
Highly organized and able to juggle multiple conversations and tasks at once
Detail-oriented, dependable, and proactive
Someone who takes pride in helping others and goes the extra mile to solve problems
Experience in customerservice, sales, or retail is a plus, but not required for the right person
Why Preferred Appliance?
Weekly pay
Paid time off and holiday pay
Employee discounts
Sundays offguaranteed
Matching retirement plan
A positive, supportive team environment where your work truly matters
Growth opportunities with a company that values your contribution
This isnt just another customerservice job. This is your chance to be a key part of something biggera company that values people, both customers and employees alike. If you're ready to make a real impact and grow with a business thats redefining retail and repair, we want to hear from you.
Apply today and become part of the Preferred Appliance family.
$91k-142k yearly est. 11d ago
Inside Sales Supervisor
Evening Post Publishing 3.8
Customer service supervisor job in Charleston, SC
The Inside Sales Supervisor leads the inside sales team while maintaining their own book of business focused on recruitment marketing solutions across Evening Post Publishing Newspaper Group (EPPNG) properties. This position serves as the primary classified advertising contact, handles products/directories and will assist with front desk duties as needed. This role combines hands-on sales with team leadership developing creative sales promotions, coaching the team, and driving revenue across recruitment, legal, obituary, directory products and other classified projects. The ideal candidate understands both sales and marketing, brings creative energy to promotional campaigns, and can motivate a team while personally closing deals and building client relationships.
RESPONSIBILITIES:
Lead and manage inside sales team, including hiring, training, performance evaluation, and professional development
Develop and execute strategic sales plans to achieve revenue targets and manage team performance to organizational goals
Forecast revenue performance, establish KPIs, and develop gap recovery plans to address performance shortfalls and opportunities
Provide hands-on coaching and mentoring to team members on selling approaches and product knowledge
Oversee team operations for recruitment, legal, obituary and other classified advertising including rate structure, ordering processes, and special projects
Develop creative sales promotions and marketing campaigns to drive revenue growth and client engagement
Maintain and grow individual book of business focused on recruitment marketing solutions
Prospect for new clients and develop strong relationships to understand and exceed customer needs
Provide monthly and quarterly activity reports to inside sales team management
Create accountability structures, performance improvement plans, and sales best practices for the team
Collaborate with advertising leadership and across EPPNG properties to optimize workflow and identify revenue opportunities
Ensure CRM data quality and accuracy across all recruitment sales activities
Handle escalated customerservice issues and resolve billing disputes
Other duties as assigned
REQUIREMENTS:
Education & Experience:
Bachelor's degree in Business, Marketing, Communications, or equivalent work experience
2+ years leadership or supervisory experience required
Proven track record of achieving revenue targets and developing successful sales campaigns
Experience in recruitment marketing, advertising, or media sales preferred
Knowledge, Skills & Abilities:
Strong leadership and team management skills with ability to motivate and develop staff
Creative thinking with ability to develop compelling sales promotions and marketing campaigns
Excellent written and oral communication skills with consultative selling approach
Strong analytical and problem-solving skills for performance evaluation and strategic planning
Proficiency in CRM systems, MS Office, and Internet browsers
Ability to thrive in a multi-tasking, fast-paced environment with strong organizational skills and attention to detail
Valid driver's license with good driving history
Physical Requirements & Travel:
Primarily indoor work environment with sitting, walking, standing, and occasional light lifting up to 30 pounds
Occasional travel to client locations and company offices; work in office 2-3 days per week to oversee team
Evening Post Publishing is an equal opportunity, drug-free workplace.
$41k-67k yearly est. 48d ago
Automation & CRM Specialist
Sage Event Management, Inc.
Customer service supervisor job in Charleston, SC
We're looking for a tech-savvy problem solver who loves making systems talk to each other. If you thrive on turning chaos into order through automation and smart workflows, keep reading.
About Us
At SAGE Event Management, we help speakers, coaches, and thought leaders turn their message into movements through high-impact virtual live events.
From our Charleston-based studios, we produce events for world-class clients like Tony Robbins, Lisa Nichols, and Jack Canfield, as well as hundreds of entrepreneurs building businesses that change lives.
We believe simplicity scales and smart automation is at the heart of how we deliver powerful client experiences while keeping operations lean and efficient.
The Role
You'll be the go-to expert responsible for managing and optimizing our marketing tech stack, including Keap, ClickFunnels, Zapier, and n8n.
Your mission: streamline our operations, automate the repetitive, and make data flow seamlessly across platforms.
This is a hands-on role where you'll build, test, and deploy real solutions that help our team move faster and our clients have better experiences.
What You'll Do
Design and maintain automation using a combination of Keap, Zapier, n8n, and other tools.
Manage and optimize our Keap CRM, including campaigns, tagging, segmentation, and reporting
Support funnel builds, integration, and data flows in ClickFunnels
Troubleshoot and resolve automation errors quickly
Map, document, and improve workflows across departments
Collaborate with marketing, operations, and leadership to design smarter systems
Monitor data accuracy and system health across all tools
Who You Are
You get a kick out of clean systems and efficient processes
You've worked with Keap, ClickFunnels, and Zapier (n8n experience is a plus)
You're comfortable with AI, APIs
(not programming, though that is a plus)
, webhooks, and integrations
You communicate clearly and collaborate well with both technical and non-technical teammates
You don't just fix problems, you prevent them with better design
You're excited about being the automation brain inside a fast-moving, impact-driven company
Requirements
2+ years of hands-on CRM or automation experience
Strong working knowledge of Keap and Zapier (ClickFunnels + n8n preferred)
Basic understanding of HTML or low-code solutions
Excellent attention to detail and documentation habits
Located in or willing to relocate to Charleston, SC
Compensation & Perks
Salary: $65,000-$85,000+, depending on experience
Health insurance, paid vacation, and holidays
A fun, fast-paced environment where innovation is encouraged and rewarded
$65k-85k yearly Auto-Apply 60d+ ago
Lead Airport Agent - Customer Service
Envoy Air Inc. 4.0
Customer service supervisor job in Charleston, SC
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Provide efficient, friendly service to all of our customers
Promote and sell air travel with American Eagle and American Airlines and/or one of our contracted carriers
Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges
Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times
Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy
Conduct agent observations and associate activities
Administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
Maintains supplies and inventory control logs
Prepares customer correspondence, investigates discrepancies, and compiles statistical data for reports
Assist management in the completion of administrative duties and to acts as a company representative when assigned
In this role the employee may be subject to engine fumes, vehicle emissions, dust, and engine noise
Responsible for standing, using finger dexterity, typing, climbing, and descending stairs numerous times a day
Check baggage and parcels weighing up to 75 lbs. which involves carrying, bending, lifting, and turning
Meet arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57,000 lbs
It is required that the agent can use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate area
Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting
Qualifications
Who are we looking for?
Requirements
Minimum age: 18
High school diploma, GED, or international equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role
Willing and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off
Flexible to work additional hours with short notice when operationally necessary
Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
Must be customer focused, detail oriented, and interested in the airline industry
Must be comfortable working with computers and ability to learn new computer programs
Must be able to read, write, fluently speak, and understand the English language
Possess the legal right to work in the United States
Demonstrated ability to communicate verbally and in writing
Strong organizational, interpersonal, negotiation, and leadership skills preferred
Above average attendance preferred
Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred
One year of customerservice experience preferred
Prior training and/or curriculum development experience preferred
Experience using Word and Excel preferred
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled
We can recommend jobs specifically for you! Click here to get started.
$35k-41k yearly est. Auto-Apply 29d ago
Baggage Service Lead Agent
G2 Secure Staff 4.6
Customer service supervisor job in Charleston, SC
To coordinate the daily shift functions of the baggage service department for the Baggage Service Agents. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customerservice experience preferred.
4. Must be 18 years of age or older.
5. Must have reliable telephone and transportation.
6. Must have prior baggage service or airline experience.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of passengers, client representatives and employees.
3. Must be able to sit, stand, lift, and/or bend throughout shift.
4. Must pass a pre-employment drug test.
5. Must pass a pre-employment criminal background check.
6. Must be able to read, write, understand and carry out instructions in English.
7. Must meet necessary requirements to obtain a security sensitive identification badge.
8. Must be able to verbally direct in English.
9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Must ensure that carousel agents are making baggage arrival announcements when customers arrive in the claim area providing information and instructions. Must ensure that the Log Agents are logging each flight as bags are delivered to the claim area.
2. Must monitor the delivery of baggage and handle irregularities associated with the internal baggage process.
3. Must ensure the agents initiate files for lost, damage and pilfered baggage. Must ensure the tracing activity is completed daily for tracers and on hands. Must ensure settlement claims are monitored.
4. Must ensure agents coordinate the return of delayed luggage to customers. Must ensure agents are preparing Bag Delivery Orders properly and arranging for deliver promptly.
5. Must ensure agents process and secure unclaimed luggage within 90 minutes, updates files and creates an on hand record in SABRE. Must ensure that agents contact the passengers immediately upon arrival of unclaimed bags if phone number or address is available.
6. Must ensure solid communication with Ramp services regarding bag deliveries or missing bags.
7. Must be familiar with all FAA/Airline/Company regulations.
8. Must keep Baggage Manager informed of needs and problems in assigned areas, maintain cleanliness of immediate work and report maintenance needs.
9. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
10. Attend meetings and in-services as required.
11. Utilize appropriate communications channels and maintain records, reports and files as required.
12. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible.
13. Adhere to company policies and procedures and participate in achievement of company objectives.
14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
15. Assign daily assignments to agents and follow up to ensure duties are correct and complete.
16. Complete Supervisor Checklist daily.
17. Ensure Queues are checked and responded to each hour.
18. Ensure that all agents have been properly trained to complete daily assignments and duties.
19. Ensure that proper on hand inventories are completed correctly and completely each shift.
20. Ensure that all agents are dressed properly and professionally.
21. AM Supervisor must make copies of Time Sheets. Ensure that the Attendance Log is updated daily with tardiness, absences, vacations, code 39s etc.
22. Must check time sheets throughout shift to ensure agents are signing in completely and correctly.
23. Must coach and counsel agents on Disciplinary Action Forms for attendance, code 39s, customer complaints etc. Ensure that coaching and counseling of agents is fair and consistent. Agents must be coached and counseled within 48 hours of incident. Disciplinary Action forms should be kept in the employee's personnel file.
24. Ensure that agents are 100% compliant on recurrent/ongoing training.
25. Keep proper records and documentation of all checks and travel vouchers that are distributed. Ensure that the check log is updated. You are responsible and held accountable for your die plate.
26. Perform other duties as requested.
$33k-43k yearly est. 28d ago
Customer Service Supervisor/Human Resources Recruitment Coordinator
All Ways Caring Homecare
Customer service supervisor job in Charleston, SC
Our Company
All Ways Caring HomeCare
in Charleston, SC
The CustomerServiceSupervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customerservice to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance.
External Job Description
Understands and ensures adherence to the agreed plan of care for each client in your caseload
Facilitates communication and serving as a liason between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies
Monitors and escalates changes in client's plan of care, services or condition
Ensures proper documentation and record-keeping for agency payers
Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment
Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance
Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified
Coordinates or supports new hire on-boarding as well as employee exit meetings
Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS
Coordinates Personnel Action Forms (PAF) for assigned service site(s)
Ensures compliance with federal, state, and local employment laws and regulations
Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker
Other duties as assigned
Qualifications
High school diploma or GED; some college coursework or Associates degree preferred
Two or more years of community service, client service or staffing experience
Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)
One to two years of Human Resources with high volume recruiting experience preferred
One to two years in a supervisory role preferred
Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred
Ability to make decisions quickly, and manage confidential information
Excellent customerservice skills and experience working with the public in a friendly and professional manner
General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services
Minimal travel may be required
About our Line of Business
All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn.
Salary Range USD $16.00 - $20.00 / Hour
$16-20 hourly Auto-Apply 6d ago
Customer Service Supervisor/Human Resources Recruitment Coordinator
Brightspring Health Services
Customer service supervisor job in Charleston, SC
Our Company
All Ways Caring HomeCare
in Charleston, SC
The CustomerServiceSupervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customerservice to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance.
External Job Description
Understands and ensures adherence to the agreed plan of care for each client in your caseload
Facilitates communication and serving as a liason between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies
Monitors and escalates changes in client's plan of care, services or condition
Ensures proper documentation and record-keeping for agency payers
Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment
Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance
Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified
Coordinates or supports new hire on-boarding as well as employee exit meetings
Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS
Coordinates Personnel Action Forms (PAF) for assigned service site(s)
Ensures compliance with federal, state, and local employment laws and regulations
Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker
Other duties as assigned
Qualifications
High school diploma or GED; some college coursework or Associates degree preferred
Two or more years of community service, client service or staffing experience
Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)
One to two years of Human Resources with high volume recruiting experience preferred
One to two years in a supervisory role preferred
Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred
Ability to make decisions quickly, and manage confidential information
Excellent customerservice skills and experience working with the public in a friendly and professional manner
General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services
Minimal travel may be required
About our Line of Business
All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn.
Salary Range USD $16.00 - $20.00 / Hour
$16-20 hourly Auto-Apply 11d ago
Subscriber Management Team (SMT)
3 Reasons Consulting
Customer service supervisor job in Charleston, SC
Subscriber Management Team (SMT) Member / Lead Minimum Security Clearance: Secret eCRAFT: CSE2 / SISS2 Education: Bachelor's degree Years of Experience: 3 Description The Subscriber Management Team (SMT) supports Defensive Cyber Operations by serving as the primary point of contact for Defense Health Agency subscribers. This role focuses on account management, compliance tracking, documentation management, and customer coordination in support of enterprise cybersecurity operations protecting Department of Defense (DoD) information systems. The SMT gathers, organizes, tracks, and maintains subscriber and tool-related information to ensure timely documentation, compliance reporting, and operational readiness. This position requires strong organizational skills, attention to detail, and the ability to communicate effectively with both technical and non-technical stakeholders across multiple organizations.
Duties and Responsibilities
Serve as the central point of contact for subscribers regarding computer network defense tool accounts and access requests
Manage and track system access requests, documentation submissions, and compliance artifacts
Coordinate with subscriber organizations to ensure timely and accurate completion of required documentation
Monitor compliance status and provide updates and reports to leadership as required
Track, review, update, and submit documentation in accordance with established processes and timelines
Maintain and administer Standard Operating Procedures (SOPs) and supporting documentation
Support monitoring tools and interfaces to validate account status and compliance
Deliver responsive and professional customer support to internal and external stakeholders
Manage and prioritize multiple tasks to meet short-suspense deadlines
Support process improvement initiatives, project coordination, and sustainment activities
Required Skills
Experience in an operational cybersecurity, managed security services, or similar information technology environment
Experience using the Military Health System Help Desk ServiceNow ticketing system
Experience using Microsoft Teams
Experience with Jira and Confluence
Experience working with Microsoft SharePoint
Basic understanding of network hardware, protocols, and enterprise network operations
Familiarity with Internet Protocol (IP) address management, network assignment, and subnetting
Ability to navigate security monitoring tools and interfaces such as Splunk or Trellix ePolicy Orchestrator
Experience managing documentation workflows and compliance submissions
Project management experience
High attention to detail with a proactive, self-motivated work approach
Desired Skills
Ability to work effectively in a dynamic, team-oriented environment and adapt to changing priorities
Experience identifying deficiencies and obstacles to achieving organizational objectives
Experience with asset management and tracking
Strong verbal and written communication skills
Ability to explain technical concepts to audiences with varying levels of technical understanding
Logical and analytical problem-solving abilities
Ability to work independently with minimal supervision
Strong understanding of common enterprise information technology environments
Knowledge of network security procedures, best practices, and implementation concepts
Proficiency with desktop productivity tools including Adobe Acrobat, Microsoft Excel, and Microsoft Word
Experience, Education and Certification Requirements
Bachelor's degree in a relevant technical discipline or a minimum of three (3) years of equivalent work experience
Must possess a Department of Defense (DoD) 8570 Information Assurance Management (IAM) Level I certification
Additional Information
Position may require up to 20% travel as mission needs dictate
Benefits at 3 Reasons Consulting
At 3 Reasons Consulting, we are committed to supporting the well-being of our team with a comprehensive benefits package that includes both company-paid and shared-cost options. Our benefits are designed to enhance your health, financial security, and work-life balance to help you thrive personally and professionally as a valued member of our team.
Company-Paid Benefits
Short/Long Term Disability
Basic Life Insurance
Direct Payroll Deposit
Leave Accrual
Holidays
401(k) Match
Employee / Company Shared Benefits
Additional (Voluntary) Life Insurance
401(k)
Medical Coverage
Dental Coverage
Vision Care Plan
Flexible Spending Account Plan
3 Reasons Consulting is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment and hold all 3 Reasons employees accountable to protect this mission. We do not discriminate on the basis of race, color, gender, religion, national origin, sexual orientation, age, marital status, veteran status, military status, disability status, or any other characteristic protected by federal, state, or local law. All applicants will receive consideration for employment without regard to protected bases.
$28k-51k yearly est. 40d ago
Customer Service Administrator
Logfret 3.9
Customer service supervisor job in North Charleston, SC
LogFret seeks an experienced CustomerService Rep. to join us. The candidate must have extensive knowledge of the job. You maintain the customerservices activities. Ready for a lifestyle that keeps you closer to home? This is the role for you.
Assisting in the CustomerService Operatives daily, including coordinating works to Open Market and liaising with the CustomerService Manager, ensuring all correspondence is logged. Dealing with correspondence via phone, letter, email and fax, you will ensure acknowledgements are received within a timely manner, whilst carrying out general office administrative duties, i.e. letters, scanning, printing, filing and binding of documents when required.
Responsibilities:
Provide exceptional customerservice internally and externally.
Manage switchboard and answer or direct incoming phone calls.
Assist with granting site access and updating usernames and passwords for clients.
Provide information to customers via phone and email.
Use various systems, software, and support tools efficiently.
Keep track of customer accounts and make updates with new account information as necessary.
Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
All other duties and responsibilities as assigned.
Physical Demands:
Must be able to lift up to 25 pounds.
Must be able to stand and walk for prolonged amounts of time.
Must be able to twist, bend and squat periodically.
Education & Experience:
High school diploma preferred.
Ability to successfully multi-task, works efficiently, and meet deadlines.
Ability to work independently and in a team environment.
Must have experience with Microsoft Office: Word and Excel.
Requirements:
Must have 1 years of proven customerservice experience.
Drug Screening.
Customerservice skills and the ability to communicate professionally required.
High school diploma or GED.
Pre-employment background check required.
Benefits:
Life Insurance.
$30.50 per hour.
Paid Time Off (PTO).
401(k)
Medical, dental, and vision insurance programs.
Monthly Bonus.
About Logfret:
Logfret is an international freight forwarding company comprising over 70 owned offices and a network of over 120 offices. Our commitment is to solve logistics problem and raise expectation through our industry's best digital freight solution, taking businesses to the next level.
$30.5 hourly 60d+ ago
Customer Service Supervisor
Mainocean Carolinas
Customer service supervisor job in Summerville, SC
Are you tired of feeling like just a number at work? At MainOcean, we believe work should be more than just a job ~ it should feel like a second home. We pride ourselves on offering a family-style environment where every team member is a valued contributor and shares a commitment to excellence. With over 100 years of combined expertise across three generations, our business stands as a cornerstone in logistics and transport throughout the Southeast and Gulf Coast. We excel in providing innovative supply chain solutions through our integrated network of warehouses, ports, and transportation services. Come join our passionate team and experience a dynamic, collaborative environment where your growth and success are at the heart of what we do.
About Us:
We are proud to be a family-run, regionally focused company led by three generations with more than 100 years of combined logistics, transport and stevedore experience in the Southeast and Gulf Coast. MainOcean LLC, is a consolidated family of companies providing logistics and supply chain solutions to cargo owners and shippers through the warehouse, port, and transportation industries.
Job Purpose:
The CustomerServiceSupervisor leads and supports CustomerService Representatives (CSR's) while directly managing assigned accounts. This role serves as a key liaison among customers, CSR's, warehouse associates, dispatch teams and leadership to ensure seamless communication, coordination, and service execution. In addition to overseeing designated accounts, the Supervisor provides backup coverage for other customer accounts as needed to ensure continuity of service.
Duties & Responsibilities:
Provide proactive communication to CSR's, customers, warehouse associates, and the dispatch team.
Respond to Customer inquiries in a timely manner with a proactive approach and sense of urgency.
Investigate, troubleshoot and resolve customer issues by accurately gathering details and identifying root causes.
Escalate complex or unresolved customer concerns to management and implement approved resolutions.
Execute management approved resolution for the Customer.
Ensure adherence to established order processes, policies and procedures.
Maintain records as required by company and regulatory standards.
Collaborate, assist and cross train teammates on accounts and processes.
Serve as a backup coverage for customer accounts to support service continuity during absences or high-volume periods.
Support continuous improvement by contributing to the ongoing efforts to improve all experiences with MainOcean Carolinas, LLC.
Assist with customer account inventories as needed.
Additional duties as assigned.
Duties and responsibilities may change, and new ones may be added, at any time with or without advanced notice.
Requirements
Skills and Qualifications:
High School Diploma required.
1+ years of experience in 3PL or logistics environment.
1+ years of customerservice experience.
Familiarity with WMS systems.
Able to type 40 to 60 words per minute.
Proficiency in Microsoft Office, particularly Word, Excel, PowerPoint, and Outlook.
Excellent phone etiquette, customerservice and interpersonal skills.
Excellent verbal and written communication skills.
Excellent organizational, task and time management skills.
Excellent attention to detail.
Strong problem solving and troubleshooting skills with an analytical mindset.
Possess a strong sense of initiative, “can-do” attitude, and be a proactive problem-solver.
Able to adapt to shifting priorities in a fast-paced environment while maintaining the ability to meet deadlines.
Flexible team player.
Working Conditions:
None: The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
The worker is subject to noise occasionally: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.
Physical Requirements:
Light work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Sitting: Be in a seated position for an extended period of time.
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
Seeing: Clarity of vision at near and far distances, depth perception, and able to work in low light environments.
Direct Reports:
None.
Acknowledgements
MainOcean Carolinas LLC provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MainOcean Carolinas LLC to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources - ****************.
Your employment with MainOcean Carolinas LLC is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with MainOcean Carolinas LLC is not guaranteed for any length of time.
$27k-40k yearly est. 17d ago
Customer Satisfaction Leader
APS 4.1
Customer service supervisor job in Summerville, SC
Benefits:
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Opportunity for advancement
Paid time off
Health insurance
Customer Satisfaction Leader - Join the Best Team in the Business!
Preferred Appliance Sales and Repair - Summerville, SC
At Preferred Appliance Sales and Repair, we don't just sell appliances-we deliver an experience. We're growing fast and looking for an enthusiastic, people-focused Customer Satisfaction Leader to be the voice of our company and the reason our customers keep coming back.
If you're the kind of person who thrives on making people happy, pays attention to the details, and believes that communication is key to great service, this is the opportunity for you.
What You'll Do:
Call customers the day after delivery to ensure their satisfaction
Answer incoming calls and return missed calls promptly
Respond to customer emails and website inquiries
Follow up with potential buyers to assist with their purchasing journey
Resolve customer concerns with professionalism and care
Be the bridge between our team and the customer to ensure a five-star experience every time
What We're Looking For:
A great communicator who's confident and friendly on the phone and in writing
Highly organized and able to juggle multiple conversations and tasks at once
Detail-oriented, dependable, and proactive
Someone who takes pride in helping others and goes the extra mile to solve problems
Experience in customerservice, sales, or retail is a plus, but not required for the right person
Why Preferred Appliance?
Weekly pay
Paid time off and holiday pay
Employee discounts
Sundays off-guaranteed
Matching retirement plan
A positive, supportive team environment where your work truly matters
Growth opportunities with a company that values your contribution
This isn't just another customerservice job. This is your chance to be a key part of something bigger-a company that values people, both customers and employees alike. If you're ready to make a real impact and grow with a business that's redefining retail and repair, we want to hear from you.
Apply today and become part of the Preferred Appliance family.
Compensation: $16.00 - $20.00 per hour
$16-20 hourly Auto-Apply 60d+ ago
Customer Service Manger
Lawn Doctor West Ashley
Customer service supervisor job in Summerville, SC
Responsive recruiter Benefits:
Competitive salary
Dental insurance
Paid time off
Vision insurance
CustomerService Manager Company: Lawn Doctor Lawn Doctor is looking for an experienced and self-motivated CustomerService Manager to lead our office team. This role is ideal for someone who enjoys working with people, solving problems, and guiding a team to deliver outstanding service.
As the CustomerService Manager, you will oversee daily customerservice operations, coach and support team members, and ensure customer satisfaction and retention. You'll play a key role in maintaining a professional and positive customer experience while helping drive growth.
We are seeking a leader who demonstrates our Core Values:
Coachable - Open to feedback and willing to grow.
Respectful - Treats customers and employees with professionalism and kindness.
Work Ethic - Dedicated to delivering excellence every day.
Willingness to Help - Ready to support the team and customers alike.
Reliable - Dependable and consistent in leadership and performance.
Responsibilities:
Lead, train, and support the customerservice team to ensure excellent performance.
Serve as the main point of contact for escalated customer issues and resolve them professionally.
Oversee scheduling, data entry, and customer account management.
Monitor customerservice metrics, retention, and satisfaction.
Assist with inside sales, upselling, and service recommendations when needed.
Foster a positive, team-oriented work environment.
Ensure communication with customers is clear, professional, and solution-focused.
Requirements:
Previous management or supervisory experience in customerservice preferred.
Strong leadership, coaching, and problem-solving skills.
Excellent communication and relationship-building abilities.
Ability to multi-task in a fast-paced environment with attention to detail.
Proficiency in computer systems, data entry, and office tools.
Reliable, punctual, and team-oriented.
What We Offer:
Competitive hourly pay (above industry average, based on experience).
Two-week Vacation
Opportunity to lead and grow with a respected company.
Supportive, team-focused environment.
Sick Days
Eight paid holidays
Retention bonus Opportunity
Monday - Friday 40 Hours
Compensation: $37,500.00 - $45,000.00 per year
Our Franchisees Need People Like You
Here at Lawn Doctor, we have a very simple approach to our work-be safe, have fun, and change the world one lawn at a time. It's the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you're an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned, you'll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.
* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
$37.5k-45k yearly Auto-Apply 60d+ ago
Supervisor - Call Center
Maximus 4.3
Customer service supervisor job in Charleston, SC
Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of CustomerService Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customerservice level agreements.
This is a fully remote role.
*Position is contingent upon contract award*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
- Video calls may be requested on occasion. Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Supervisory or team lead experience in a remote contact center environment
- Excellent communication, coaching, and problem solving skills
- Technical proficiency with remote-work technologies
- Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools
- Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
- Video calls may be requested on occasion. Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
56,000.00
Maximum Salary
$
76,500.00
$25k-37k yearly est. Easy Apply 5d ago
Customer Service Attendant
Big Dan's Car Wash, LLC
Customer service supervisor job in North Charleston, SC
Job Description
We are proud to be the fastest-growing, fully automated express car wash business in the Southeast, setting new standards for quality, speed, and customer satisfaction.
Join our team and become part of an exciting journey, working under dynamic and forward-thinking leadership that values innovation, teamwork, and personal growth. We're seeking dedicated individuals to help us maintain our reputation for excellence and drive our continued success!
The CustomerService Associate (CSA) plays a vital role in creating a top-tier car wash experience by ensuring every customer enjoys a safe, efficient, clean, and friendly visit. Key responsibilities include loading vehicles into the tunnel, maintaining the site's cleanliness and appearance, operating the pay station with professionalism, warmly greeting guests, and assisting customers to ensure their needs are met with exceptional service.
We offer you:
Fast-paced, high-volume environment (You won't be bored.)
Active work outside (Don't like being inside? You'll love our work.)
Growth opportunity (We promote from within, Big Dan's is rapidly expanding with the opportunity of Management positions at current or future locations)
Paid training.
Hourly rate plus commission.
Incentive bonus opportunities.
Tuition assistance.
Free car washes!
Grand Opening Bonus!
We want you to:
Serve our customers in a friendly manner with a big smile!
Be cooperative with your team members and follow our systems.
Like to learn new skills in areas of safety, mechanical, and customerservice.
Maintain a clean appearance according to our standards.
Be able to stand for extended periods of time.
Be able to lift a minimum of 25 pounds.
Be able to operate electronic devices.
Be willing to hustle and have a sense of urgency.
Powered by ExactHire:184753
$21k-28k yearly est. 27d ago
Customer Service Manager - State Farm Agent Team Member
Kali Render-State Farm Agent
Customer service supervisor job in Holly Hill, SC
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Flexible schedule
Paid time off
Training & development
Opportunity for advancement
ROLE DESCRIPTION:
As a customerservice manager with Kali Render Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Oversee the customerservice team and daily operations.
Develop and implement customerservice policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor customerservice representatives.
QUALIFICATIONS:
5+ years of experience in customerservice, with 2+ years in a managerial role.
Strong leadership and organizational skills.
Excellent communication and problem-solving abilities.
$28k-51k yearly est. 23d ago
Owner Services Supervisor
Timbers Kiawah
Customer service supervisor job in Kiawah Island, SC
Timbers Kiawah is seeking a highly motivated individual to take on the role of the Owner ServicesSupervisor!
The Owner ServicesSupervisor will work closely with the Owner Services Manage to effectively address the needs of all owners. This role will ensure that Timbers Kiawah service standards are exceeded as it pertains to the overall guest experience and is responsible for maintaining professional communication between Timbers Kiawah Owners and staff as well as assisting in providing on-going coaching and/or training with the Concierge Team.
The Owner ServicesSupervisor is also responsible for assuming the duties of the Owner Services Manager and/or concierge team in their absence. Hourly plus gratuities.
ESSENTIAL FUNCTIONS:
Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:
Ensure completion of daily objectives while maintaining Timbers Kiawah's standards of professional communication via email, text, phone and in person
Assisting in implementing training and coaching to the concierge staff when necessary
Ensure compliance with safety and security requirements are followed
Monitor and direct concierge personnel to ensure completion of daily objectives in the absence of the Owner Services Manager and/or concierge team
Ensure all service requests and glitches are addressed in a timely manner, in accordance with Timbers Kiawah Standards.
Participate in our Timbers Kiawah Owner Services on-going training and coaching initiatives and can support a department restructuring
Fills in as the acting concierge and performs role duties in instances of staff shortages
Screens concierge applicants and recommends promotions, transfers, and dismissals
Proactively coordinates with all departments and collaborates to address Owner requests and concerns
Assists in managing Clubhouse Inventory for breakfast bar, fitness room and Owner Amenities on a weekly and monthly basis
Orders and restocks Owner Services Amenities including but not limited to concierge documents, credenza, bell closet, beach and pool tools plus bike supplies
Reports to the proper department manager to address any potential service failures
Observe safety precautions to protect resort and owner/guest property.
Demonstrates courteous and cooperative behavior when interacting with guest, owners, and staff; acts in a manner that promotes a harmonious and effective workplace environment
Performs all duties and tasks assigned by management
Qualifications:
College Degree or equivalent combination of education, training, and experience in the luxury hospitality industry. 5+ years of experience preferred
Professional email, text and phone etiquette are required
Speak, read, and write and understand primary language(s) used in the workplace
Knowledge of Office 365, Opera Oracle, Alice
Must be able to pass criminal background check
Skills/Requirements:
Available to work a wide range of shifts including weekends, nights and holidays
Scheduling flexibility based on business needs
Proficient knowledge of Kiawah Island, Johns Island, Charleston and surrounding areas
Excellent organizational and team management skills
Exemplifies communication skills with a professional, approachable manner
Capable of supporting immediate supervisor in a department restructure
Meticulous attention to detail
Previous concierge experience
Highly proficient time management skills (ability to multitask, prioritize, and organize)
Contributing effectively to the accomplishment of team goals, objectives and activities assigned by immediate supervisor
Capable to maintaining composure if high pressure situations and faces adversity with ease
Compensation and Benefits:
Competitive salary; commensurate with experience
Excellent growth potential
Paid time off
Medical
Dental
Vision
Life insurance
LTD/STD
401(k) with company match
Job Type: Full-time
Pay: $22.00 per hour
Supplemental pay types:
Tips (Additional $5-8 per hour)
Our Company:
Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.
Our Property:
At Timbers Kiawah, you are not just near the beach. You're at the beach. Our staff guide guests to enjoy the destination, rich in natural landscapes and stunning barrier island beauty while preserving the environment we are fortunate to reside in. Our team members reflect the highest level of Lowcountry hospitality with anticipatory service in an unparalleled setting.
Our Core Values:
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.
Be Authentic
Practice Humility
Cultivate Teamwork
Value Time
Be Trustworthy
This is not all inclusive. Timbers Kiawah reserves the right to amend this job description at any time.
Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.
In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.
$22 hourly 60d+ ago
Security Operations Center (SOC) Supervisor
Metro One 4.1
Customer service supervisor job in Moncks Corner, SC
M1 Global is seeking a Security Operations Center (SOC) Supervisor to lead and oversee a site level SOC team, ensuring security remains a cornerstone of operational. This role involves leads a team of SOC Analysts, optimizing real-time monitoring and response processes, and driving strategic improvements to physical security operations.
Key Responsibilities
* Operational Oversight & Resource Management: Involves maintaining daily schedules to ensure consistent post coverage and staffing.
* The service is responsible for delivering timely and accurate incident reporting and collecting key operational metrics for performance analysts.
* Support & Quality Assurance: Provides crucial information from centralized security systems to support field operations.
* The service delivers investigative support for security incidents and internal audits and ensures continuous quality assurance across all services.
* Monitoring Analysis & Communication: Functions as the primary point of contact for the continuous monitoring of all physical security systems (access control, alarm, CCTV) and provide timely communications and actionable intelligence derived from this oversight.
* Supervise and mentor a team of SOC Analysts, including scheduling shifts, performance evaluations, and professional development
* Lead crisis communication and response efforts, including directing team actions during incidents and supporting business continuity planning
* Review and compile documentation for reports, audits, investigations, and compliance purposes
* Monitor team performance metrics, identify training needs, and facilitate drills, tabletop exercises, and ongoing education
Required Qualifications
* Bachelor's degree in security management, criminal justice, information technology, or a related field (or equivalent experience preferred)
* 5+ years of SOC experience with at least 2 of those years in a supervisory role within a SOC, command center, or physical security operations
* In-depth knowledge of video surveillance, access control, intrusion detection, and alarm systems
* Proven leadership skills with experience in team management, conflict resolution, and performance coaching
* Exceptional situational awareness, decision-making, stress management, and strategic thinking abilities
* Ability to work flexible hours, including oversight of rotating shifts, nights, weekends, and holidays
Pay & Benefits
* Competitive salary commensurate with experience
* Comprehensive medical, dental, and vision insurance
* Generous paid time off and holidays
* 401(k) with company match
* Ongoing training, leadership development, and career advancement opportunities
We are Equal Opportunity Employer
$29k-46k yearly est. 10d ago
Data Center Supervisor D Shift (Thurs-Sun 6am-4:30pm)
DSV Road Transport 4.5
Customer service supervisor job in Ridgeville, SC
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at ***********
Location: USA - Ridgeville, 1020 Research Center Dr
Division: Solutions
Job Posting Title: Data Center Supervisor D Shift (Thurs-Sun 6am-4:30pm)
Time Type: Full Time
Position Description Summary:
Supervises production associates who are performing tasks related to loading and unloading freight, accounting for materials utilizing multiple systems and overseeing the assembly and installation of server racks and their components.
Principal Accountability:
● Oversees, organizes, and coordinates cycle counts, inventory replenishments and material returns
● Ensures adequate safety measures are followed to protect personnel and property
● Advises subordinates with questions or problems in any aspect of work activities.
● Monitors work and examines production areas for accuracy, neatness and conformance to policies and procedures.
● Recommends and implements documented changes to procedures to improve efficiency, quality and safety
● Performs or assists subordinates in performance of duties.
The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.
Working Environment:
Assignment Complexity - Utilization of multiple internal and external systems and dashboards to ensure process compliance and accuracy
Accountability - Maintain service level agreements utilizing existing systems and tools and ensure subordinates are following safety protocol and standards
Impact of Decisions - Erroneous decisions or failure to achieve goals could result in additional costs and personnel, and serious delays in overall schedules.
Working Relationships - Frequently interact with customers, peers and other site stakeholders on site in addition to subordinates
Essential Functions:
Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.
Knowledge and Skills:This is an entry level leadership role. Solid interpersonal and analytical skills are required. Bachelor's degree or equivalent experience is required. Generally prefer 3-6 years' experience in material handling operations.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
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How much does a customer service supervisor earn in Mount Pleasant, SC?
The average customer service supervisor in Mount Pleasant, SC earns between $23,000 and $48,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Mount Pleasant, SC
$33,000
What are the biggest employers of Customer Service Supervisors in Mount Pleasant, SC?
The biggest employers of Customer Service Supervisors in Mount Pleasant, SC are: