Customer Success Specialist
Customer Service Supervisor Job In Mount Clemens, MI
You are not applying for a role with KLUTCH MFM...We are a recruiting service and our client is a leader in the 3PL Industry
See below
About the Company
We are seeking a proactive and customer-focused Customer Success Specialist to join our team. This role is integral in ensuring client satisfaction, optimizing service delivery, and building long-term partnerships. As a key member of our customer success team in the 3PL industry, you will act as the primary point of contact for our clients, ensuring their logistics needs are met efficiently and effectively.
About the Role
Client Relationship Management
Serve as the primary liaison between clients and internal teams.
Build and maintain strong, long-term relationships with key stakeholders.
Proactively address client concerns and foster a culture of trust and reliability.
Onboarding & Implementation
Guide new clients through the onboarding process, ensuring a seamless transition to our 3PL services.
Collaborate with internal teams to set up and optimize supply chain solutions tailored to client needs.
Performance Monitoring & Reporting
Monitor key performance metrics (KPIs) such as delivery accuracy, transit times, and customer satisfaction scores.
Provide regular performance updates to clients, including actionable insights for improvement.
Issue Resolution
Act as a point of escalation for client concerns, ensuring swift and satisfactory resolutions.
Coordinate with operations, warehouse, and transportation teams to address and resolve service challenges.
Client Growth & Retention
Identify opportunities to expand client accounts by offering additional services or solutions.
Conduct regular account reviews to ensure clients' evolving logistics needs are met.
Develop strategies to improve client retention and satisfaction rates.
Qualifications
Experience:
Familiarity with supply chain operations and logistics processes is highly desirable.
Skills:
Strong interpersonal and communication skills.
Excellent problem-solving and conflict-resolution abilities.
Proficiency in CRM software and logistics management platforms.
Ability to analyze data and translate it into actionable insights.
Education:
Bachelor's degree in business, logistics, supply chain management, or a related field preferred.
Pay range and compensation package
What We Offer:
A dynamic and collaborative work environment.
Competitive salary and performance-based incentives.
Opportunities for professional growth and development.
Comprehensive benefits package.
Equal Opportunity Statement
Join us in reshaping the future of logistics and customer success!
Customer Success Job Training Program
Customer Service Supervisor Job In Warren, MI
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.
The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America or JPMorgan Chase among other leading organizations in the Detroit area.
Are you eligible?
You can apply to Year Up United if you are:
- 18-29 years old
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degreeyear.
What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.
In-depth classes include:
- Banking & Customer Success
Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.
PandoLogic. Category:General, Location:Warren, MI-48093
Supportive Services Manager
Customer Service Supervisor Job In Flint, MI
Communities First, Inc. is a Michigan-based nonprofit 501c3 whose mission is to build healthy, vibrant communities through economic development, affordable housing and innovative programming. CFI is focused on providing safe, quality affordable housing, increasing economic opportunities, and improving the quality of life of the populations that the organization serves.
Job Summary
The Supportive Services Manager will oversee the process of providing guidance and support to residents at specified CFI properties. The ideal candidate will manage the process of providing assistance or connecting residents to resources that support their ability to live independently, improve quality of life, and address personal or community-based needs. They will also serve as a liaison between residents and community managers, advocate for resident needs, and facilitate programs and resources to promote housing retention and self-sufficiency.
Essential Functions
Manage the process of supporting residents to maintain housing stability through individually tailored services and by facilitating effective connections to community services and resources.
Develop, implement, and manage programs and workshops focused on housing retention, financial management, and skill development.
Collaborate with local nonprofits, government agencies, and service providers to bring resources and services to the housing community.
Evaluate and assess the effectiveness of supportive services programs and make recommendations for improvements.
Maintain confidential case files for residents, documenting all interactions, services provided, and progress toward goals.
Work with property management to address resident concerns, resolve conflicts, and create a positive living environment.
Participate in regular meetings with property management to discuss resident concerns, needs, and updates on service provision.
Ensure that services provided are in compliance with affordable housing regulations and program guidelines.
Liaise with partners.
Develop supportive service plans for CFI developments.
Prepare and submit regular reports on program outcomes, resident needs, and service utilization.
Manage the process of developing goals and individualized service plans to support resident's housing stability, mental health, health, education, income, employment, and other priority areas.
Identify key areas for staff development/skill enhancement to design training modules aligned with organizational goals.
Promotes and builds good working relationships with staff of Communities First, Inc. Embraces mission.
Other duties as assigned.
Education
Bachelor's degree in social work, psychology, counseling, human services, or related field (Master's degree preferred).
Required Knowledge, Skills, Abilities, Training, and Experience
Five or more years of supportive services, social work, or relevant housing services (5+ years), with supervisory experience.
Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) and Adobe Acrobat.
Strong knowledge of tenant rights, housing laws, and community resources.
Proven ability to manage a team and lead service initiatives in a housing context.
Excellent interpersonal and communication skills, with a strong emphasis on relationship-building.
Experience in budget management and resource allocation.
Ability to collaborate effectively with external agencies and organizations.
Crisis intervention and conflict resolution expertise.
Multilingual skills (depending on the population served).
Equal Employment Opportunity & ADA Compliance
Communities First, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Equal employment opportunity applies to all terms and conditions of employment including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To ensure equal employment opportunities to qualified individuals with a disability, Communities First, Inc. will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the organization would result. We support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity by taking positive steps to eliminate barriers that may exist in hiring and in employment practices. Discrimination of any type will not be tolerated.
This does not list all duties of the job. Other duties and responsibilities may be assigned. This may be revised at any time. This job description is not a contract for employment and either the employee or the employer may terminate employment at any time, for any reason or no reason.
Warranty Manager - Electronics
Customer Service Supervisor Job In Fenton, MI
Fenton, MI
This company, a global leader in automotive safety and ADAS technology, is looking for a Warranty Manager to lead a team to work closely with OEM customers and suppliers on failure analysis, root case of warranty issues, and the development of containment/corrective actions.
Company Information
This is a globally recognized innovator who works with automotive manufacturers on products critical to their future development, no matter what direction the overall industry takes. They offer a mix of stability and opportunity, with multiple potential development paths (including for managers).
Position Description
You will ensure the warranty team monitors, tracks, analyzes and reports on warranty claim data in customer warranty systems and directly with customers on a regimented basis. Also, you'll serve a problem-solving function by initiating action to overcome obstacles as they are encountered and prevent potential warranty problems.
Other responsibilities include:
Champion continuous improvement efforts.
Research, recommend, implement and administer new and/or existing warranty processes.
Establish current and long range objectives, plans, and policies in support of division objectives, and direct resources to achieve objectives.
Monitor team's progress of incoming warranty returned parts ensuring that customer response timing requirements are being met.
Assist in swift implementation of containment actions, engaging necessary Engineering or Manufacturing personnel
Work with a team to generate problem solving reports (8D, 5Y, Fishbone, Is/Is not, etc.) that may be shared with internal or external customers.
Other specific responsibilities can be provided upon follow up.
Qualifications
Bachelors in Engineering (BSEE preferred) with 6+ years of experience in warranty for automotive technology products (primarily development, with crossover into manufacturing).
Experience as a leader/manager, or a track record that allows you to step into the role. Must be able to develop and lead a cohesive team.
A background in board-level electronics hardware is a strong plus.
Ability to work with internal and external contacts at all levels within the organization. Able to represent the company in a professional manner with customers and suppliers.
Strong Problem solving skills like 8D's 5whys, fishbone etc.
Knowledge of processes, such as PFMEA, Manufacturing Controls Plans, and OEM warranty systems.
Excellent communication skills.
Compensation:
$140,000-155,000/year with bonus.
TN and H1B sponsorship is available.
Relocation assistance is available.
This is a direct-hire position, with a full benefit package.
Production Team Manager
Customer Service Supervisor Job In Warren, MI
Your tasks
Determine and negotiate cost and performance targets, monitor their outcome, monitor costs to achieve budget targets and participate in the definition and realization of strategic targets
Control production in order to meet programmed delivery dates and optimize waste, down time and stock levels
Monitors process equipment to identify potential errors and develops solutions to eliminate the reoccurrence of those problems
Designs and conducts plant trials to determine performance capabilities
Monitor production and unit costs, facilitate cost reduction measures in respect to product and production together with other managers, suppliers and customers
Implement and measure company and product quality targets and standards including housekeeping
Your Profile
Bachelor's degree in Mechanical/Industrial Engineering or technical degree from four-year college or university
4 years experience in production
Proficient in SAP and Microsoft Office
Experience with Seat Assembly preferred
Experience with operative Brose processes may be required
Please note that for this particular role, we are unable to provide sponsorship for any type of visa. Only candidates who already possess the necessary work authorization will be considered
Retail Sales Associate/Customer Service
Customer Service Supervisor Job In South Lyon, MI
As a Sales Associate, you represent Von Maur and impact our reputation as America's Leading Department Store. You have the opportunity to make a lasting impression on the customer's shopping experience. WHAT YOU'LL DO:
Own the customer experience - greet people sincerely, be friendly and thank every customer
Develop relationships to grow your business
Highlight product knowledge and store services to create the best customer experience
Ring POS transactions and key account information
Maintain a visually appealing and clean department
Achieve individual sales and account goals
Be available to work day, evening, and weekend shifts
WHAT YOU CAN EXPECT:
We're committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.
Competitive wages
Commission incentive - the more you sell the more you make!
Generous merchandise discount
Comprehensive benefits
401(k) retirement plan
No extended holiday hours
Promote from within philosophy - creates endless career opportunities!
ABOUT US:
Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.
Customer Service Representative
Customer Service Supervisor Job In Plymouth, MI
Job Purpose
Provide superior customer service to our esteemed distributors, direct customers, and internal customers. Process orders and give inventory lead times, pricing, and other inquiries via phone, fax, and email.
Duties and Responsibilities
Order entry and invoicing
Emailing order acknowledgments
Printing and reporting on production orders
Preparing required documentation for shipping - domestic and international
Processing inventory, customer stock, and pricing inquiries
Investigating and resolving order discrepancies
Issuing RA numbers for inventory returns and processing credits
Mailing and filing invoices
Processing back orders*
Handling incoming phone calls
Sending out customer correspondence
Data entry and other miscellaneous tasks as assigned
Required Knowledge, Skills, and Abilities
5+ years customer service experience highly preferred
Microsoft Office proficiency: Outlook, Word, Excel; Access preferred
Macola order entry or similar business system order entry experience
Polished phone skills; very proficient in verbal and written English
Outstanding organizational skills, time management, and razor-sharp attention to detail
Understands the importance of high-quality work within a fast-paced environment
Ability to multitask and assist others when needed
Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers, and management
Manufacturing environment & international shipping experience a plus
French speaking - highly desired but not required
Formal Education and/or Training Required
High school diploma or GED
Working Environment and Physical Requirements
Full-time in an office environment, mainly sitting at a desk, computer, and phone work
Must be mobile between desk/department and warehouse
Occasional overtime may be required
Sames North America is an equal opportunity employer.
It is the policy of Sames to treat all applicants for employment and all team members in a manner that does not discriminate against them because of their race, religion, color, citizenship status, ancestry, sex, sexual orientation, gender identity, marital status, height, weight, arrest record, pregnancy, age, physical or mental disability, genetic information, or military or veteran status.
MSW Care Coordinator
Customer Service Supervisor Job In Durand, MI
We are helping people overcome. Join us.
Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks. Click here to watch what we mean.
Here are just some of the ways Hope Network invests in you for all that you do:
$2,000 New Hire Bonus
Competitive hourly rate starting at $29, with flexibility based on experience
Medical, Vision, & Dental Care
403(b) Retirement Plan
Educational Reimbursement
Career-Pathing
Paid Training
Employee Referral Bonus
Generous Paid Time Off
With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.
What you'll be doing
Provide clinical services including evaluation, diagnosis, psychosocial assessments, treatment planning, family assessment and adjustment support, risk assessments, discharge planning, and resource development.
As a member of the inter-disciplinary team, lead the team in the assessment of the person-served and family's ability to understand and cope with the challenges, as well as ability to provide support in the long-term goals. Provide the family with information and progress updates on progress toward the family and consumer's goals.
Responsible to the team to identify a clear picture of the patient's pre-injury lifestyle, abilities, skill sets and interests to maximize outcomes that are meaningful to the patient and the family.
Ensure that the individuals on caseload have a smooth transition as they discharge from our program to home or another level of care. Discharge planning will include but not be limited to:
Housing that meets the needs of the individual to include accessibility and supervision.
Connecting the individual with community resources required to meet individual needs including social services, health insurance, religious supports, medical and rehabilitation services, transportation, guardians and conservators, etc.
Securing support of the discharge plan from all stakeholders including the family, external case managers, physicians, funding sources and the team.
Assist families/Guardian/Caseworker with SSDI/Medicaid applications/medical benefits.
If designated, serve as a primary therapist to provide and/or coordinate disability adjustment and psycho-emotional services to individuals. These services may be provided in an individual or group setting. Services may include, but are not limited to:
Individual and family counseling
Substance Abuse intervention and education
Substance misuse counseling, spirituality counseling, etc.
Crisis management
Psychosocial consultation to other staff members
Provides consultation and training to staff through in-services regarding inter-personal, social and behavioral functioning of individuals/families.
Participates in the development of psychosocial curriculum and family services.
Determines funding parameters for each person served, documents own activities and submits for billing. Insures timely completion of all clinical reports and daily documentation. Meets required productivity standard.
Anticipated Work Schedule
Monday-Friday 8:30am-5pm
Job Requirements
Master's degree in Social Work (M.S.W.) from an accredited college or university required.
Licensed as a Social Worker by the State of Michigan (Clinical designation). When clinical supervision can be provided by the program, may accept LLMSW with the expectation that the candidate is actively working towards full licensure.
At least two years of experience in a health/human service field.
Our strength lies in diversity - empowering us to meet the distinct needs of over 34,000 individuals we're honored to serve each year.
Customer Service Representative
Customer Service Supervisor Job In Livonia, MI
As a Customer Service Representative, you'll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and put their trust in us to provide quick and reliable financial solutions. Your precise cash handling, attention to detail, and ability to engage professionally with customers and peers in a fast-paced environment will allow you to reflect on our mission while advancing your career.
Responsibilities:
Forge connections with customers to cultivate lasting relationships that drive repeat business.
Skillfully review, validate, and process customer transactions with accuracy including check cashing, money transfer, and customer payments.
Proactively maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system.
Build new business by completing inbound and outbound call campaigns daily.
Assist in customer account management and collections by accepting payments, and monitoring and managing customer appointments.
Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.
Maintain office security and conduct proper opening and closing procedures, including management of vault and cash drawer.
Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and remain updated on our evolving products and processes.
Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
Qualifications:
High school diploma or equivalent
Excellent verbal and written communication skills
Professional demeanor with customers and peers
Meticulous attention to detail and ability to accurately enter data
Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
Must be at least 18 years of age
Background check required (subject to applicable law)
Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
Experience in check cashing, document verification, and/or money order processing
Prior cash handling, cash drawer/vault management experience
Bilingual (English/Spanish) is a plus and may be required for certain locations
What We Offer:
Our Benefits Include**:
A comprehensive new hire training program
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Performance based career advancement
Educational Reimbursement Program (up to $5,000 per 12-month period, then up to $10,000 per 12-month period after five years with the Company) for select programs, courses, and certifications. Terms and conditions apply.
Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
Company-Sponsored Life and AD&D Insurance
Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
Paid Time Off
(Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
Diverse Culture and Inclusive Environment
A relaxed, business casual dress code that includes jeans and sneakers!
**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
About Us
Since 1987, it has been our mission to provide rave-worthy customer experiences to everyone who comes through our doors or visits the CheckSmart website. As an established financial services provider, we offer Loans, Money Orders, Wire Transfers, Green Dot Visa Debit Cards, Gift Card Buy Back, and Check Cashing throughout KY, IN, MI, and OH. We're steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it most.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************, @titlemax.com, or @titlemax.biz. In-store positions are in-person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
Client Services Enrollment Specialist
Customer Service Supervisor Job In Clinton, MI
Benefits Representative - Liberty National Toledo, OH
$75,000
M-F (Full Time)
Actively hiring
Crafting Brighter Futures for Families
At the forefront of specialized financial services, Liberty National helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client.
Role Overview:
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Liberty National embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Liberty National?
Unlimited Earning Potential: Your dedication determines your earnings.
Company Culture: At Liberty National people are ambitious but respectful, high-energy, and treat every member like family.
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
1. Submit Your Application: No stringent qualifications needed. We believe in potential.
2. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our representatives have seen exponential career growth within Liberty National.
Supervisor, Customer Service Management
Customer Service Supervisor Job In Lansing, MI
**What the Operations Supervisor, Access & Patient Support contributes to Cardinal Health** The Operations Supervisor is responsible day to day front line team operations within the Access & Patient Support department. Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success.
**What is expected of you and others at this level**
+ Coordinates and supervises the daily activities of operations, or business support staff
+ Administers and executes policies and procedures
+ Ensures employees operate within guidelines
+ Decisions have a direct impact on work unit operations and customers
+ Frequently interacts with subordinates, customers and peer groups at various management levels
+ Interactions normally involve information exchange and basic problem resolution
+ Effective communication and collaboration with client
+ Learn all areas of the program and shares subject matter expertise
+ Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
+ In-depth knowledge in technical or specialty area
+ Applies advanced skills to resolve complex problems independently
+ May modify process to resolve situations
**Responsibilities in this role**
+ Supervises Access Patient Support staff that are performing customer services and enrollment activities as well as reimbursement staff performing benefit investigations for pharmacy and medical benefit coverage
+ Overseeing the staffing schedule to meet the requirements as outlined by client contracts and company policy and procedures to include standard operating policies and work instructions.
+ Directly supervises employees in the Access Patient Support Center in accordance with the organization's policies and applicable laws
+ Responsibilities include training employees; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems, and attend client meetings as necessary
+ Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
+ Applies expertise to solve standard and non-standard problems within own area
+ Makes decisions, often difficult and/or unpopular, by carefully weighing pros and cons and acting for the benefit of the work team; coaches/supports subordinates in their decision-making efforts
+ Provides direction in discussing and creating development plans
+ Provides input into succession planning process for own work area
+ Aligns individual goals for self and others with work area/functional goals
+ Builds confidence and respect of others through a positive and energizing style
+ Assists work team in the achievement of goals/ commitments; achieves own goals/commitments regardless of obstacles
+ Works within budgetary/ financial objectives set by manager, applying knowledge of profit drivers to work processes within own area
+ Identifies specific opportunities for long-term change within own work team or product/service
+ Builds customer relationships, interprets customer needs and assesses their business requirements
+ Leverages customer knowledge to develop alternative solutions and shares key learnings with others
+ Resolves day-to-day or routine problems using defined processes
+ Works/brainstorms with work team and provides suggestions for solutions that contain the appropriate level of risk; ensures work team understands and supports the focus on operational excellence
+ Actively builds relationships across functions/businesses that bring value to the company, encouraging the participation and perspectives of all team members, regardless of background; mentors and empowers others to achieve success
+ Effectively listens to and explains difficult issues to reach shared understanding and build alignment
+ Passionate about developing oneself and others
+ Effective communication skills
+ Adaptable and flexible
+ Self-Motivated and dependable
+ Critical and creative thinking
+ Organized, Punctual, and efficient
**Qualifications**
+ Bachelor's degree or equivalent work experience preferred
+ 3-5 years experience in the Healthcare field preferred
+ Strong leadership skills
+ Ability to create and clearly communicate strategic and tactical plans leading to an efficient and effective operation
+ Advanced knowledge of healthcare reimbursement preferred
+ Experience with Microsoft Office products including Word, PowerPoint, Teams, Outlook, and Excel
+ Excellent observation skills to easily identify trends and problems while providing solutions
+ Superior written & verbal communication skills
+ Required to effectively present information in a one-on-one and small group situations to customers, clients, and other employees
+ Ability to effectively mediate situations in which parties are in disagreement and facilitate a positive outcome. Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties
+ Thrive in a competitive and dynamic team environment
+ Experience in phone based customer service preferred
**TRAINING AND WORK SCHEDULES:**
Your new hire training will take place 8:00am-5:00pm CT, mandatory attendance is required.
+ This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT.
**REMOTE DETAILS:**
You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
+ Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated salary range:** $65,500 - $93,550
**Bonus eligible:** **No**
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 03/06/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Cookie Baker and Customer Service Night Shift
Customer Service Supervisor Job In Brighton, MI
This is for the night shift with typical hours 6pm-12am, but we're flexible!
Monday-Thursday expect to close at 11pm. Friday and Saturday close at midnight.
This is for the NEW Crumbl Cookies store in Fenton! We expect the store to open in September!
Come make cookies every day- our bakery smells amazing! The time goes by quickly because we are a very busy store and there is always something to do. We need help to weigh and shape dough, bake the dough and frost/decorate the cookies after they come out of the oven. If you are someone who pays attention to the small details, this job is for you! We want our cookies to look just as advertised. We are an open bakery so keeping things clean as we bake is especially important.
Bakers will be cross-trained so they also interact with customers and fill orders. We love seeing some of the same happy customers every week. People who come to buy cookies are excited and happy to be in our store. We get to chat with
customers and make their day!
Many of our bakers have no previous baking experience but enjoying baking is a plus! We have many shifts available from 5am to midnight Monday through Saturday so we can accommodate many schedules as well as full or part time. We are busiest on weekends! Hiring immediately!
Application Engineering / Customer Service Manager
Customer Service Supervisor Job In Livonia, MI
The Application Engineering / Customer Servce Manager is directly responsible for managing, overseeing and coordinating of all day-to-day distribution activities, customer service and engineering operations. These duties include managing Customer Service Representatives and Application Engineers. This position will partner with the other managers in the branch to jointly lead all activities efficiently and effectively. This position will also partner with other locations Operations/Customer Service Managers to ensure consistency and efficiency across the company.
Essential Duties and Responsibilities:
Prioritize, schedule and delegate work assignments, and directly supervise day-to-day Michigan customer service and engineering operations to ensure the meeting of revenue and profit goals. Ensure that all groups meet their performance expectations and work within their budgetary constraints.
Develop a strong relationship with our top customers to create a platform for an open dialog of communication.
Assist Customer Service Representatives and Application Engineers in their daily activities to meet customers deadlines.
Learn the basics and the application of all of our products so support can be provided to direct reports.
Process orders and quotes as necessary to assist in timeliness.
Work with Director of Engineering, Program Manager, and Warehouse Manager to determine proper fluid fill spare parts part numbers and process quote to customer.
Oversee and ensure all invoicing is carried out each month at the branch.
Assist VP Operations in the development of short term and long-range strategies, plans, and budgets based on corporate goals and growth objectives.
Review ongoing performance results to targets, activity reports to measure productivity and identify areas needing cost reduction or process improvement. Ensure that all reports are accurate and up to date.
Assist in establishing and implementing departmental policies, goals, objectives and procedures that will maximize revenue and increase efficiency.
Partner with VP Operations to coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
Coach and develop staff to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
Identify and recommend development plans for Customer Service Representatives and Application Engineers in the branch.
Partner with Warehouse Manager to manage the movement of goods into the production facility to ensure efficiency and effective use of resources and space and maintain a safe work environment in operations.
Work with Materials Manager on inventory and slow-moving inventory contests, returns, and improvement opportunities.
Partner with the Sales Manager and Business Developer to support each other's teams, strategic opportunities, and working through day-to-day challenges to achieve the overall goals and objectives.
Partner with Operations/Customer Service Managers from the other branches to develop and implement operations strategies to improve execution, provide additional value to customers in a cost-effective manner, and implement best practices across all branches.
Evaluate staff's work performance through semiannual reviews.
Make recommendations for wage adjustments, addressing performance issues, and hiring and firing of personnel.
Ensure the training of new and existing employees on the procedures, processes and methods required to achieve organization standards for quality, quantity, and safety.
Assist in the planning and executing of product training requirements for new and existing employees to achieve multiple employees on your team obtaining expert knowledge of our major products.
Other duties and responsibilities that management may deem necessary.
Education/Skills/Experience
Required:
Three to five years previous customer service and engineering management experience
Bachelor's degree in related management field or equivalent experience
Strong communication skills, written and verbal
Strong analytical, numerical and reasoning abilities
Experience in customer interactions and relationships
Leadership Orientation- Actively seeks ways in which to act as a role model, guide, develop and mentor others
Initiative- Engages in proactive behavior and ability to take action with minimum direction
Adaptability- Responds effectively to changes
Excellent Microsoft Office skills
Preferred:
Industrial distribution experience
Inventory management experience
Product knowledge
Customer Service Manager - Automation and Factory Solutions - Rochester Hills, MI
Customer Service Supervisor Job In Rochester Hills, MI
GCG Automation and Factory Solutions is seeking an experienced Customer Service Manager to lead and transform our Rochester Hills customer support. In this role, you'll manage a team of 6-8 professionals handling B2B quote processing, order fulfillment, and supplier relationships. This is a key leadership position focused on rebuilding team dynamics, implementing efficient processes, and strengthening cross-functional partnerships, particularly with our sales organization.
What You'll Do
Build and mentor our customer support team through effective training, goal setting, and performance management
Uphold standard operating procedures to maintain efficient quote processing, order management, and customer reporting efficiency
Drive continuous improvement through KPI tracking and metrics-based decision making
Ensure effective, efficient utilization of ERP systems to support order entry accuracy
Manage escalated customer situations to ensure positive resolution
Partner with sales teams to optimize workflow and enhance customer experience
Create and maintain documentation for departmental processes and best practices
What You'll Bring
Bachelor's degree in Business Administration or related field
3-5 years of experience in B2B customer service management or related business operations
Proven track record of team leadership and performance improvement
Strong proficiency with ERP/CRM systems and Microsoft Office Suite
Excellent written and verbal communication skills
Experience in metrics-driven process improvement
Demonstrated ability to handle complex customer relationships
What Sets You Apart
Experience in implementing or optimizing customer service processes
Background in team transformation and culture building
Strong analytical skills with a focus on operational efficiency
History of successful cross-functional collaboration
Work Environment & Schedule
Full-time, exempt position
Standard office environment
Hours: Monday-Friday, 8:00 AM to 5:00 PM
Initial 6-12 month period requires in-office presence, with potential flexibility thereafter
Professional office setting with moderate noise level
What We Offer
Competitive salary commensurate with experience
Comprehensive benefits package including health, dental, and vision insurance
401(k) with employer contribution
PTO and paid holidays
Collaborative work environment with a focus on innovation and growth
About GCG
At GCG, our mission is to power, connect, and automate our world. With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe. We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates and the communities we serve.
GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.
#LI-Onsite
#LI-CF1
Supervisor, Preparation Services (Midnight)
Customer Service Supervisor Job In Rochester, MI
We want the best and brightest people at Endo to help us achieve our mission to develop and deliver life-enhancing products through focused execution. Our nearly 3,000 global team members understand the important role we play in delivering healthcare and are dedicated to supporting each other as we work to bring the best treatments forward. Our shared values of Integrity & Quality, Innovation, Drive, Collaboration and Empathy guide our team and enable us to deliver upon our vision of helping everyone we serve live their best life.
At Endo, we are building a diverse, equitable and inclusive workplace, and we are looking for talented individuals to join our team. * Understands and adheres to good documentation practices (GDP)
* Executes Quality Management System assignments (CAPA, Deviation, Change Control, Standard Operating Procedures etc.) to on-time closure
* Obtains knowledge and executes assignments in QMS areas: deviation management and/or change control
* Conducts investigations for cause, determines corrective action, and impact; writes reports and assures timely closure
* Initiates and executes change control assignments in support of continuous improvement initiatives for equipment, documentation, or processes
* Initiates and Approves maximo work orders for equipment repairs or modifications
* Troubleshoots or resolves issues impeding department daily/weekly objectives/deliverables; proactively demonstrates the ownership to achieve
* Interfaces with suppliers of equipment or products and area consultants/experts
* Conducts/supports CMO audits or regulatory agency inspections
* Supports Process Development projects through preparation of equipment menus and kit formation
* Coordinates residuals sampling requirements with QC resources
* Responds to requests of contract customers and ensures their needs and process concerns are conveyed to all colleagues
* Required- B.A. /B.S. Degree in Science, Business or related field or significant experience
* Desired- B.A. /B.S. Degree in Packaging, Science and/or Management degree
* Knowledge of Enterprise Resource Planning tools (JD Edwards); Quality MS (Management Systems), Document MS, Learning MS (Trackwise, Master Control, and ComplianceWire respectively); and MS Office Suite; Kronos, Maximo
* Solid understanding of all current state, federal and local standards and regulations, e.g., cGMP, OSHA, EEOC, EPA, FDA and DEA
* Personnel from outside the pharmaceutical industry or a directly related industry, i.e., medical devices, food, etc., can be considered after critical assessment of their industry related knowledge. Must be able to gain knowledge and expertise in aseptic processing.
* **Quality** - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
* **Quantity** - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
* **Safety and Security** - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
* **Attendance/Punctuality** - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
* **Dependability** - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
* **Technical Skills** - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
* **Interpersonal Skills** - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
* **Written Communication** - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs and intended audience; Presents numerical data effectively; Able to read and interpret written information.
* **Teamwork** - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
* **Analytical** **-** Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures
**Oral Communication** **-** Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.**Initiative** **-**Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.**Planning/Organizing** **-** Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.* Routine entry into a manufacturing environment that requires garbing in and out of environmentally controlled areas up to ISO Grade 5.
* Stand, Walk, Sit, Talk and/or Hear
* Occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.
* Specific vision abilities required by this job include close vision
* Frequently working near or exposed to moving mechanical parts
* The noise level is moderate
* Occasional exposure to fumes, airborne particles, toxic or caustic chemicals
* Work environment is a production/manufacturing plant
Be the change you wish to see. Come join us! We want the best and brightest people at Endo to help us achieve our mission to develop life-enhancing products through focused execution. Our 3,000+ global team members are united by the important role that we play in delivering healthcare and are dedicated to supporting each other as we work to bring the best treatments forward.
Supervisor Imaging Services
Customer Service Supervisor Job In Mount Clemens, MI
Supervises technical and non-technical activities of the assigned clinical imaging service section(s) ensuring testing operates efficiently and effectively and complies with all system and regulatory agency standards. Provides input into the development of department policies and procedures. Ensures imaging services personnel maintain current knowledge of imaging techniques, procedures and equipment operation. Assists in meeting the business, financial, customer, service quality and regulatory requirements of the department. Serves as a technical resource for department personnel.
Essential Functions and Responsibilities:
1. Oversees the day to day operations of the assigned imaging section(s).
2. Plans daily work schedule and assignments for section(s) ensuring that work is done and reported promptly and accurately. Supports manager(s) in preparing schedules and arranging coverage.
3. Recognizes the need for and assumes departmental responsibilities daily, when scheduled or in the case of staffing shortages.
4. Ensures testing operates efficiently and effectively, in accordance with all system and regulatory agency standards. Does so by monitoring department turnaround times; investigating and implementing corrective action; monitoring inventory and ordering supplies.
5. Complies with preventive maintenance and quality control procedures.
6. Serves as technical resource to subordinates in resolving complex problems and in investigating and recommending corrective actions in response to incident reports and/or patient complaints.
7. Ensures the attainment of objectives through developing, training and evaluating imaging staff; participates in hiring process.
8. Makes suggestions to manager for improved work methods and ways to increase efficiency, reduce costs, and solve operational problems.
9. Full-cycle recruitment and selection of candidates for open positions.
10. Responsible for staff performance reviews and corrective action/counseling.
11. Performs other related duties as required and directed.
Required:
* Associate's degree and 4 years of experience in related discipline
OR High School diploma and 7 years of experience in related discipline.
* Graduation from an AMA-approved school of radiology technology.
* BLS certification from American Heart Association (AHA), American Red Cross (ARC), or Canadian equivalent, is required before start date and valid at least 60 days beyond start date.
Preferred:
* Bachelor's degree in healthcare administration or business administration.
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans
Additional Information
* Schedule: Full-time
* Requisition ID: 25000027
* Daily Work Times: 8am-4:30pm
* Hours Per Pay Period: 80
* On Call: Yes
* Weekends: No
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
Member Services Supervisor
Customer Service Supervisor Job In Ann Arbor, MI
Member Services Supervisor Type: Part Time Plus (Benefit Eligible)
Join our team of full time and part time staff at The Health and Fitness Center at Washtenaw Community College. Our facility is managed by Power Wellness Management, a company that specializes in managing state-of-the-art medically integrated health and fitness centers. Power Wellness is a medical fitness industry pioneer who improves the lives of clients with a unique and customized approach to medical fitness center development and management. Their turnkey method takes away the stress of the development and management process allowing clients to focus on other areas of their business.
The Member Services Supervisor is responsible for providing supervision to the member service associates. The Supervisor ensures that Member Services Associates are providing the highest level of customer service to members, guests and prospects of the facility as well as membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.
Essential Duties and Responsibilities:
1. Provide supervision and oversight to Member Services Associates as it relates to all interactions at the service desk as outlined in the Member Services Associate .
2. Work towards achieving established satisfaction survey metrics and provide coaching and direction to achieve threshold scores as it relates to member and guest satisfaction.
3. Maintain knowledge of all events and activities within the center as it relates to member communication, promotion and ancillary services and retention.
4. Have the ability to perform all the duties outlined in the Member Services Associate job description as needed.
5. Provide regular feedback, write and conduct interim and annual performance reviews.
6. Assist with department work schedules and time cards.
7. Assist with hiring and training all Member Services Associates.
8. Work Manager on Duty shifts as assigned.
9. Maintain friendly, well trained and customer service oriented staff, and inter-department relationships.
10. Work towards meeting departmental and organizational goals.
11. The ability to be flexible and accommodating as it relates to center hours, work schedules and scheduling appointments for prospects and members.
12. Other duties as assigned.
Qualifications:
• High School diploma or GED required.
• Bachelor's degree and/or Associates degree or equivalent from a two-year college preferred.
• Excellent sales, marketing, writing, presentation and tracking skills required.
• Must be able to stand for length of shift (generally 3-6 hours at a time).
• Minimum 2 years of experience in sales, marketing and/or customer service preferred.
• Minimum 2 years supervisory experience preferred.
• CPR/AED certification required within 90 days of hire (provided by Power Wellness)
• Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner.
• Ability to multi-task and maintain a controlled and professional demeanor.
• Proficient computer skills.
We Improve Life By Delivering Excellence In Health, Fitness & Wellness Management. Integrity * Excellence * Humanity * Passion * Creativity * Humility Other details
Pay Type Hourly
Retail Sales Associate/Customer Service
Customer Service Supervisor Job In Brighton, MI
As a Sales Associate, you represent Von Maur and impact our reputation as America's Leading Department Store. You have the opportunity to make a lasting impression on the customer's shopping experience. WHAT YOU'LL DO:
Own the customer experience - greet people sincerely, be friendly and thank every customer
Develop relationships to grow your business
Highlight product knowledge and store services to create the best customer experience
Ring POS transactions and key account information
Maintain a visually appealing and clean department
Achieve individual sales and account goals
Be available to work day, evening, and weekend shifts
WHAT YOU CAN EXPECT:
We're committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.
Competitive wages
Commission incentive - the more you sell the more you make!
Generous merchandise discount
Comprehensive benefits
401(k) retirement plan
No extended holiday hours
Promote from within philosophy - creates endless career opportunities!
ABOUT US:
Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.
MSW Care Coordinator
Customer Service Supervisor Job In Mason, MI
We are helping people overcome. Join us.
Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks. Click here to watch what we mean.
Here are just some of the ways Hope Network invests in you for all that you do:
$2,000 New Hire Bonus
Competitive hourly rate starting at $29, with flexibility based on experience
Medical, Vision, & Dental Care
403(b) Retirement Plan
Educational Reimbursement
Career-Pathing
Paid Training
Employee Referral Bonus
Generous Paid Time Off
With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.
What you'll be doing
Provide clinical services including evaluation, diagnosis, psychosocial assessments, treatment planning, family assessment and adjustment support, risk assessments, discharge planning, and resource development.
As a member of the inter-disciplinary team, lead the team in the assessment of the person-served and family's ability to understand and cope with the challenges, as well as ability to provide support in the long-term goals. Provide the family with information and progress updates on progress toward the family and consumer's goals.
Responsible to the team to identify a clear picture of the patient's pre-injury lifestyle, abilities, skill sets and interests to maximize outcomes that are meaningful to the patient and the family.
Ensure that the individuals on caseload have a smooth transition as they discharge from our program to home or another level of care. Discharge planning will include but not be limited to:
Housing that meets the needs of the individual to include accessibility and supervision.
Connecting the individual with community resources required to meet individual needs including social services, health insurance, religious supports, medical and rehabilitation services, transportation, guardians and conservators, etc.
Securing support of the discharge plan from all stakeholders including the family, external case managers, physicians, funding sources and the team.
Assist families/Guardian/Caseworker with SSDI/Medicaid applications/medical benefits.
If designated, serve as a primary therapist to provide and/or coordinate disability adjustment and psycho-emotional services to individuals. These services may be provided in an individual or group setting. Services may include, but are not limited to:
Individual and family counseling
Substance Abuse intervention and education
Substance misuse counseling, spirituality counseling, etc.
Crisis management
Psychosocial consultation to other staff members
Provides consultation and training to staff through in-services regarding inter-personal, social and behavioral functioning of individuals/families.
Participates in the development of psychosocial curriculum and family services.
Determines funding parameters for each person served, documents own activities and submits for billing. Insures timely completion of all clinical reports and daily documentation. Meets required productivity standard.
Anticipated Work Schedule
Monday-Friday 8:30am-5pm
Job Requirements
Master's degree in Social Work (M.S.W.) from an accredited college or university required.
Licensed as a Social Worker by the State of Michigan (Clinical designation). When clinical supervision can be provided by the program, may accept LLMSW with the expectation that the candidate is actively working towards full licensure.
At least two years of experience in a health/human service field.
Our strength lies in diversity - empowering us to meet the distinct needs of over 34,000 individuals we're honored to serve each year.
Client Services Enrollment Specialist
Customer Service Supervisor Job In Ypsilanti, MI
Benefits Representative - Liberty National Toledo, OH
$75,000
M-F (Full Time)
Actively hiring
Crafting Brighter Futures for Families
At the forefront of specialized financial services, Liberty National helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client.
Role Overview:
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Liberty National embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Liberty National?
Unlimited Earning Potential: Your dedication determines your earnings.
Company Culture: At Liberty National people are ambitious but respectful, high-energy, and treat every member like family.
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
1. Submit Your Application: No stringent qualifications needed. We believe in potential.
2. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our representatives have seen exponential career growth within Liberty National.