Customer service supervisor jobs in New Brunswick, NJ - 3,850 jobs

Join Merola Tile, a leader in the ceramic tile industry. We are seeking a dynamic and self-motivated Customer Service & Experience Manager to lead and elevate our customer service teams across both coasts. This leader will inspire excellence through initiative, integrity, and accountability - building a high-performing team that delivers exceptional results. The ideal candidate will take ownership of optimizing our customer service operations, enhancing processes, and developing people to deliver a world-class customer experience. This is a hands-on leadership role for someone who thrives on improvement, drives collaboration, and brings out the best in every team member. The Customer Experience Manager serves as both a hands-on contributor and a strategic leader who leads, inspires, and elevates the Customer Service Department by driving process excellence, ensuring timely and accurate resolution of all customer matters, and developing a high-performing, engaged team. This role demands a leader who can both execute and empower - someone with strong analytical thinking, a passion for improvement, and exceptional people skills to transform a team in need of upskilling and alignment. Operational Management Oversee and assist in all daily Customer Service operations for both New Jersey and California facilities, ensuring consistent execution of company standards and policies. Delegate tasks strategically while maintaining full accountability for departmental outcomes. Ensure adherence to requirements, shipping policies, and all relevant operational guidelines. Manage and monitor EDI, ERP, WMS, and partner portal systems to ensure accuracy and timeliness of all orders and communications. Collaborate cross-functionally with Warehouse Leadership, Accounting, Sales, Product, and other stakeholders to ensure smooth operational flow and prompt issue resolution. Process Improvement & Issue Resolution Evaluate and refine existing departmental processes, identifying inefficiencies and opportunities for improvement. Lead the development and implementation of new workflows and best practices that enhance productivity, accuracy, and customer satisfaction. Establish and track key performance indicators (KPIs) to monitor departmental effectiveness and proactively address performance gaps. Drive root-cause analysis and corrective action for recurring issues to ensure long-term resolution. Partner with leadership to recommend, pilot, and execute process improvement initiatives that align with companywide strategic objectives. Customer & Partner Engagement Handle escalated customer matters with professionalism, urgency, and empathy-ensuring thorough resolution and follow-up. Serve as the escalation point for the Customer Service team, guiding them in effective communication and solution-oriented problem-solving. Build and maintain strong relationships with key customers, trading partners, and internal stakeholders. Champion a customer-first mindset across the team, reinforcing responsiveness, accuracy, and accountability. Leadership & People Development Lead, mentor, and develop the Customer Service team across both facilities, cultivating a unified, high-performance culture. Provide hands-on mentorship to the department's current supervisor, strengthening leadership capability and operational confidence. Conduct regular one-on-one meetings, team check-ins, and performance evaluations to drive accountability and engagement. Identify skill gaps and design targeted training and coaching initiatives to upskill the team rapidly and sustainably. Foster a culture rooted in professionalism, ownership, and continuous learning. Physical Requirements: Regularly stand/sit for extended periods, operate office equipment, perform light-moderate lifting, lift/move up to 35 lbs. occasionally, bend, twist, and maintain posture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Qualifications and Education Requirements Associate's degree required; Bachelor's degree preferred. Minimum 5 years of experience in Customer Service or related field, with at least 2 years in a leadership capacity. Strong proficiency in Microsoft Office (Word, Excel) and familiarity with ERP, WMS, and EDI systems. Proven success in process improvement, team development, and customer satisfaction. Experience with a CRM system and implementation Excellent organizational, multitasking, and decision-making skills in a fast-paced environment. REQUIRED SKILLS Excellent communication skills; written and verbal. Positive, motivating leadership style with high emotional intelligence. Strong critical-thinking and problem-solving ability. Patient, professional, and resilient under pressure. High attention to detail and commitment to accuracy. Strategic mindset with a “can-do” approach to challenges. Experience in the tile, stone, flooring, or related materials industry, preferred Competencies Leadership --Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products and services; Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Judgment-- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Accountability-- Take ownership and accept responsibility of actions, Set the bar high and acknowledge all levels of performance from self and others, Document lessons and commit to fair and consistent correctio of sub-standard work performance Change Management-Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Additional Notes: Must be authorized to work in the United States. Benefits: Medical, Vision, and Dental Insurance 9 Annual Paid Holidays (including New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas) Paid Time Off - earned and accrued from your first day with the company 401(k) Plan with company match (eligibility after 1 month) Employer-Paid Life Insurance Performance Reviews after 90 days and annually Quarterly Company Goals - opportunity to earn up to 4 weeks of additional bonus pay annually Employee Assistance Program (EAP) Employee Referral Bonus Program Employee Discount on tile after 6 months Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily Weekly Company Lunches Company Culture Events - BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more Fun, Friendly, Family-Like Environment

A leading fintech company is seeking a Head of Customer Success in Austin, TX. The role focuses on building customer relationships, shaping operational strategies, and managing team performance to drive company growth. Candidates should have over 10 years of experience in customer success and fintech partnerships, along with a data-driven mindset. This position offers an annual salary range of $200,000 to $250,000, aligning with a high-growth environment and the need for operational leadership. #J-18808-Ljbffr

Customer Service Manager, Service Manager, Customer Service, Management, Workforce, Manager, Retail, Airline

Brooklyn, NY / Arlington, Virginia, United States / Mississauga, ON / New Delhi / Sacramento, CA / Paris / Oakland, CA / Lyon / London, UK / Lisbon, Portugal Customer Success - Customer Enablement / We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr

Who we are: Welcome to Archipelago, where we're redefining the landscape of commercial property and casualty insurance with a powerful AI platform that helps drive meaningful business decisions and value for their clients as easily and efficiently as possible. By equipping brokers with our Agent, Hub, and Platform, we empower our customers to navigate the complexities of property and casualty insurance with confidence and control. Archipelago was founded in 2018 and serves many of the world's largest commercial P&C brokers and their clients, representing over 2,500 of the world's largest and most dynamic portfolios to improve their data and better represent their risks. Join us at Archipelago and be part of a team dedicated to enabling commercial property and casualty insurance brokers with AI agents. We're seeking individuals with a passion for innovation, a commitment to excellence, and a drive to further elevate and empower our customers. If you're ready to make a meaningful impact and be part of a dynamic, forward-thinking company, we invite you to explore our job opportunities and join us on our journey to keep data accurate and workflows seamless. NOTE: Candidate is to be located in New York, NY metro area only as we are looking to build co-located clusters of employees that can meet in an office for collaboration and design in a hybrid schedule. Who you are: Archipelago is seeking a Customer Success Associate to join our growing team. As a Customer Success Associate, you will be responsible for supporting one or more Customer Success Manager's book of enterprise accounts from initial engagement to fully developing and realizing the value proposition. You will join in forming enduring relationships that create grassroots and viral demand for Archipelago's solution. As a byproduct of your engagement and relationships with key direct and channel customers, you will frequently interface with others supporting the account teams, including other department members to help develop and evolve the Archipelago value proposition and platform requirements. Ideally, you have professional experience in account and delivery management, strong customer relationship experience, and comfort working with and understanding data. Experience working in the Software-as-a-Service (SaaS) and/or commercial insurance industries are considered a big plus. Responsibilities: Support customer onboarding plans and timelines, prioritizing value delivery Collaborate with customer success managers to ensure customer deliverables are synchronized with expectations and repetitive problems are resolved with long term solutions. Communicate and consult with customers to align platform deployment timing and configuration. Track timeline and dependencies, including change management. Support business reviews and ongoing training, as required. Support compilation and messaging of customer feedback and requirements to the product management and product marketing teams to improve service quality. Contribute to the continuous improvement, accuracy and efficiency of the customer onboarding process Lead management of customer facing FAQs, user guides, and in-app engagements. Interpret and diagnose data-related discrepancies to guide appropriate teams to troubleshoot. Maintain Support Service Level Agreements (SLA). What Success looks like in 12 months: Identify key customer issues and drive monthly user activity for designated customers through application user engagement and relationship building. Develop and implement digital-driven processes and communication to streamline existing customer engagements (automation through Gainsight, Pylon, and Salesforce). Lead the inbound support responsibilities for the CSM team achieving stated response times and satisfaction ratings. Assist the CSM team to achieve less than 10% churn. Demonstrate growth toward successfully leading assigned customers through the customer onboarding process. Qualifications: A minimum of 2 years of experience in account management, customer success, and/or consulting in a B2B client-facing position. Critical thinking and problem-solving capabilities; proficiency in data / business analysis. Strong communication skills; can give an excellent presentation, engage meaningfully with customers, and write an eloquent and concise e-mail. Highly organized and inquisitive with an interest in developing business acumen. Empathy with a knack for understanding what a customer really needs and why they need it. Previous experience of browser-based web apps preferred, with familiarity using third-party tools such as Microsoft Outlook, Excel, PowerPoint, Word, Gainsight, Shortcut (or Jira), Pylon (Zendesk or similar), and Slack also preferred. Bachelor's degree required. Bonus Points: * Experience in the commercial insurance industry (or other insurance sectors). * Familiarity working with a similar customer profile, such as real estate owners. Benefits: We offer benefits regardless of where you are in your career. Providing our employees the means to lead healthy, balanced lives results in the best possible work performance. Company Equity Program Medical, dental, vision and life insurance Flexible Time Off Mental Health programs All benefits are subject to change at management's discretion. Salary Range in NY: $80,000 - $100,000 We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

About Brellium Brellium's mission is a big one - to improve the standard of care across the US healthcare system. We've built AI-powered technology that helps healthcare providers deliver safer, higher-quality care - starting with the first real-time medical review platform built to fix clinical and compliance risks before they impact patients. Each year, 1 in 20 people in the U.S. experiences a medical diagnostic or compliance-related mistake. Most providers lack the time, staffing, and tools to mitigate these issues - so they go unnoticed, impacting care quality and increasing clinical and financial risk. Brellium is building the AI-powered platform that helps providers deliver safer, more consistent care by mitigating risk early and aligning patient visits with clinical best practices. Our goal is to give every provider in the U.S. the tools to deliver clinically excellent, data-driven care - at scale. Brellium was founded in 2021. Since then, we've grown to serve over 250,000 providers across all 50 states who use Brellium to take better care of their patients and ensure data-driven, compliant care. We're a Series A company with over $16MM in funding from First Round Capital, Left Lane Capital, and Menlo Ventures. We are seeking a Customer Success Associate to help our ABA (autism care) mental health, hospice, and home health customers implement our AI product. In this role, you'll collaborate with Brellium's Customer Success team while working closely with Clinical and Operations teams at mid-market and enterprise healthcare clinics. This role might be for you if: You're a people- and process-focused individual with a passion for cutting-edge technology. You thrive in a collaborative team environment and are excited to join a small, dynamic team. With a strong interest in the intersection of AI and health tech, you're eager to contribute to a forward-thinking company. You're a creative problem-solver with excellent communication skills, comfortable working in a fast-paced work environment. You enjoy engaging with customers daily, collaborating with internal teams to refine processes, and making a meaningful difference in people's lives. Responsibilities: Own front-line communication with Brellium's customers, talking with the Clinical and Operations team members at mid market & enterprise healthcare companies daily Efficiently manage, prioritize and resolve hundreds of support tickets each day Partner with the Customer Success team to create an effective ticket management system and develop customer-facing learning materials. Collaborate with our engineering team to resolve platform issues Requirements: Previously worked in a customer facing role, ideally at an early stage software startup Familiarity with support ticketing systems (experience with Pylon is ideal, but Zendesk, Intercom, or similar systems are also great). Extreme sense of ownership Don't worry if you don't tick every box, we still would like to hear from you. We are building a diverse and balanced team that complements each other while covering the critical skills and experience. Bonus points: Healthcare and/or software company experience Prior experience building a ticket management system Experience creating content and guides for customers Compensation: The expected OTE range for this position is $75,000 - $85,000, based on a variety of factors including qualifications and experience. In addition to base compensation, this role includes an equity grant. We are committed to offering a comprehensive and competitive total rewards package, including robust health benefits, commuter benefits, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. We are committed to offering a comprehensive and competitive total rewards package, including robust health benefits, commuter benefits, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. Benefits offered include: Equity Compensation Medical, Dental, and Vision coverage HSA / FSA 11 paid holidays each year Flexible PTO Training and professional development Hybrid Work Schedule (4 days onsite, 3 if located > 1 hour away) What We're About Decide and Deliver: We are trusted to make nimble decisions without layers of sign-off and bureaucracy. We take smart risks, embrace the occasional failure, and focus on delivering results that matter. Stay Driven and Humble: There's no room for ego here - just a shared drive to learn, improve, and take on what's next. Own It: We think and act like owners of our business. We are accountable for our actions, decisions, and results, even when things go wrong. Customer Obsessed: Our customers are at the center of everything we do. We listen, adapt, and build flexible solutions that meet their needs. By staying responsive and proactive, we deliver value and build lasting partnerships.

We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: ********************** Role Purpose + Support the development and delivery of customer-led growth strategies by identifying opportunities, validating ideas, and contributing to market launch planning. Consultants work closely with Managers and client teams to turn insights into market-ready propositions. Key Responsibilities + Conduct research and analysis on customer needs, market trends, and competitive activity. + Execute rapid testing protocols with real and synthetic customers to validate concepts. + Synthesize findings into actionable recommendations for prioritization and launch. + Collaborate with design, product, and marketing functions to shape propositions. + Assist in building business cases for high-priority growth opportunities. What Success Looks Like + Producing insight and recommendations that directly shape client growth decisions. + Effectively applying proprietary methods to accelerate and de-risk validation. + Building skills in structured problem-solving and client engagement. Basic Qualifications: + 3+ years in strategy consulting, corporate innovation, or customer insight roles focusing on customer growth for the financial services industry. Preferred Qualifications: + Demonstrated consulting experience with client-facing delivery. + MBA or relevant innovation program experience a plus. + Strong research and analysis skills. + Exposure to concept testing, prototyping, or agile product/service development. + Excellent communication and collaboration skills. + Understanding of AI/ GenAI Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $63,800 to $196,000 Cleveland $59,100 to $156,800 Colorado $63,800 to $169,300 District of Columbia $68,000 to $180,300 Illinois $59,100 to $169,300 Maryland $63,800 to $169,300 Massachusetts $63,800 to $180,300 Minnesota $63,800 to $169,300 New York/New Jersey $59,100 to $196,000 Washington $68,000 to $180,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Your Role The Head of Client Services, Americas, oversees the regional BCAS and TCAS teams dedicated to delivering exceptional business and technical client service. The role focuses on managing the teams' efforts to address and resolve client inquiries, incidents, and technical challenges within 360T. This individual ensures that clients receive timely, accurate, and high-quality service while fostering strong relationships. The ideal candidate brings incident management experience, technical expertise, business acumen, and strong leadership skills. As 360T operates a 24/7 global support model, including weekends, this role requires a flexible mindset and occasional weekend availability to ensure seamless client coverage and continuity across time zones in a true follow-the-sun approach. Your Responsibilities Serve as the primary point of contact for all client service and technical issues Lead and develop a team of client service professionals, providing tools, training, and support necessary to deliver superior client service Ensure timely and effective resolution of client issues, working closely with business and technical teams Handle escalations, client issues, trade issues, and troubleshoot timeouts with a focus on managing sensitive clients and expectations Manage high-profile cases, ensuring responses are in line with company processes, identifying opportunities for improvement, and encouraging efficient troubleshooting Lead and manage high-priority and critical incidents, coordinating with relevant teams and stakeholders to ensure quick resolution and service restoration Act as a bridge between local and global teams, promoting collaboration, strong communication, and ensuring that issues are properly addressed to prevent recurring incidents Ensure seamless follow-the-sun support by coordinating effectively with global client service teams to maintain 24/7 coverage Partner with Sales to ensure a best-in-class client engagement and service model As team lead, provide a clear understanding of what CAS stands for and how integral it is to the wider team Demonstrate expertise in risk and queue management, optimizing workflows during high issue ticket count days Create and update processes to ensure team members follow current, tested procedures, preventing incorrect incident handling Develop and implement best practices for client service to improve efficiency and customer satisfaction Build and maintain strong, long-term relationships with clients, understanding their business objectives and needs Monitor client health and satisfaction, identifying risks and potential issues before they escalate Proactively identify opportunities to enhance client satisfaction and provide value-added services Track key performance indicators (KPIs) for team performance and client satisfaction Provide regular reports on service delivery, client feedback, and any technical challenges or escalations to senior management Analyze trends in client inquiries and issues to identify areas for improvement and process optimization Continuously evaluate and optimize client service workflows to improve efficiency and reduce response times Conduct regular performance reviews, provide feedback, and mentor team members for career development Your Profile 5+ years of experience in client service or incident management with at least 2+ years in a leadership role, ideally in a fintech or financial services environment Proven experience successfully managing both technical and non-technical client service teams. Strong leadership and team management skills Excellent communication skills, with the ability to interact with clients, internal teams, and senior management Strong problem-solving abilities and the capacity to manage complex client issues Deep understanding of client relationship management and ability to maintain and grow client satisfaction. Ability to manage multiple priorities in a fast-paced environment Analytical mindset with the ability to report on performance, track KPIs, and recommend improvements Strong understanding of APIs and fintech technologies, enabling effective troubleshooting of issues Comfortable using CRM tools (Salesforce), Confluence, and Jira Self-starter that takes the initiative Key Attributes Customer-Centric: A strong focus on client satisfaction and the ability to anticipate and exceed client expectations Collaborative: Ability to work cross-functionally with different teams including sales, product, and engineering Adaptability: Comfortable working in a fast-paced, dynamic environment with evolving products and client demands Problem-Solver: Skilled at diagnosing issues quickly and implementing effective solutions to complex technical and business problems Our Offer Clear career concept Robust benefit package, including 401(K) employer match Paid time off 360T Academy A highly motivated and skilled multinational team A central and modern workplace with high development potential in Manhattan Performance appraisals on a regular base The base salary range for this position is between USD 140,000,- and USD 185,000,- The final base salary for this role will be based on the individual's geographical location, experience, and qualifications. The position is based in New York City and available immediately. 360 Trading Networks Inc. is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We are proud to be an equal opportunity employer and welcome employees and applicants from all backgrounds, without regard to race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity, nonbinary or nonconforming status, and trans identity), age, height, weight, physical or mental disabilities, citizenship, marital, parental or familial status, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable law. We also provide reasonable accommodations to individuals with disabilities as required by law. E- Verify Statement 360 Trading Network Inc prarticipates in E-verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please not that we do not use this information to pre-screen job applicants. E-Verify Notice Right to Work Notice How to Apply If your background and qualifications meet these specifications, please forward your application/resume including your salary expectation and earliest starting date by clicking the "Apply" button. Contact People Team Americas Send email 521 Fifth Avenue 38th Floor New York, NY 10175

About Adaptive Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, the company announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from Andreessen Horowitz (a16z), the OpenAI Startup Fund, and Abstract Ventures. The round marked NVIDIA's first AI cybersecurity investment. Adaptive was founded by Brian Long and Andrew Jones, repeat entrepreneurs who have built and scaled category-defining companies. Brian and Andrew previously co-founded Attentive, which grew to more than $500M in annual revenue and a $10B+ valuation, and TapCommerce, which was acquired by Twitter. Together, they bring deep experience building high-growth, product-led businesses at massive scale as Adaptive builds the security layer for the AI era. Trusted by leading banks, technology companies, and healthcare organizations, Adaptive protects teams from emerging threats like deepfakes, smishing, and AI-powered voice scams. With rapid enterprise adoption and a $200B+ market ahead, the company is just getting started. The Role We are growing our Customer Success team based out of our NYC office. The Customer Success Associate role is a foundational role with the autonomy to define and shape our customer onboarding and support processes from the ground up. You will act as the first line of defense for our clients-owning all aspects of implementation, onboarding, and technical support. As the "face of the product", you will ensure customers see immediate and lasting value from our platform. You'll partner directly with leadership and Engineering to rapidly troubleshoot issues, relay product feedback, and identify areas for improvement-ensuring a world-class experience for our users. This is an opportunity to make a significant impact, influence how we scale, and grow your career alongside a fast-moving, well-funded startup. Responsibilities Own all aspects of customer implementation, onboarding, and support. Conduct kick-off calls with new customers to ensure a successful setup and clear expectations. Act as the first responder for customer-reported issues, providing prompt troubleshooting and ensuring timely resolutions. Proactively monitor support channels (email, chat, etc.) and respond efficiently to customer inquiries. Collaborate with Engineering to escalate and resolve complex incidents, surfacing broader product or platform health concerns as needed. Partner with internal teams (Product, Design, Leadership) to continuously improve the customer experience, tools, and processes. Act as the voice of the customer, providing product feedback and identifying gaps or new feature opportunities. Strive to exceed customer expectations in response quality, timeliness, and overall satisfaction, ensuring customers achieve ongoing success with our platform. Qualifications 1-3 years of work experience, ideally at a SaaS company (bonus points for direct Customer Success, Implementation, or Client Support experience) Strong troubleshooting and problem-solving skills Excellent written and verbal communication skills and a customer-first mindset. Demonstrated ability to multitask, prioritize, and thrive in a fast-paced startup environment. A growth mindset and willingness to learn rapidly-both from customer interactions and from working closely with engineers and product managers. Compensation & Benefits Competitive compensation and a fantastic office atmosphere. Premium healthcare and wellness benefits.

Are you an experienced clinical laboratory professional looking for a leadership opportunity? Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? LabCorp is seeking a Clinical Laboratory Team Leader to join our team in Raritan NJ. In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives". $5,000 Sign-On Bonus ( External Candidates Only ) Work Schedule: Tuesday-Saturday 12:00 am-8:30 am Alt Saturdays 11:30 pm - 8:00 am Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Job Duties/Responsibilities Assist the supervisor with the day to day operations of the Chemistry department Send daily, weekly and monthly production reports to management Assist with the training of new hires and the development of current employees Keep supervisor informed of group progress, problems, employee performance and any significant factors affecting assigned responsibilities Determine the acceptability of specimens for testing according to established criteria Perform routine and complex technical procedures and functions according to SOPs Monitor, operate and troubleshoot instrumentation to ensure proper functionality Prepare, test and evaluate new reagents or controls Report accurate and timely test results in order to deliver quality patient care Perform and document preventive maintenance and quality control procedures Identify and replenish testing bench supplies as necessary Assist with processing of specimens when needed Maintain a safe work environment and wear appropriate personal protective equipment Requirements Bachelor's degree in a Chemical or Biological science, Clinical Laboratory Science, Medical Technology or meet local regulatory (CLIA & State) requirements Minimum 4 years of experience as a Technologist is required ASCP and/or AMT Certifications are a plus Prior supervisory or leadership experience is a plus Understanding of laboratory operations as well as policies and procedures Proficient with Laboratory Information Systems and Microsoft Office Strong communication skills; both written and verbal High level of attention to detail with strong organizational skills Comfortability making decisions in a changing environment Ability to handle the physical requirements of the position If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

One of the large Asia/US eCommerce logistics companies is looking for a detail-oriented Customs Entry Specialist to support air import operations in the JFK / New York area. This role focuses on monitoring inbound shipments, preparing customs documentation, coordinating with carriers, and helping ensure cargo is released smoothly and on time. You'll work in a fast-paced environment handling compliance paperwork, checking commercial documents, and supporting the clearance process from start to finish. This is a strong opportunity for someone early in their customs brokerage career who wants to grow in international logistics. Ideal background: 1-3 years in customs or trade compliance Comfortable working under time pressure Familiar with tariff classification and import documentation Strong attention to detail and organization Fluent in English and Mandarin Apply today to be part of the great supporting team.

About the Role: Asphalt Green is seeking an energetic and enthusiastic Customer Experience Associate to join our team! We are looking for someone who is passionate about providing top-notch service, ensuring that every member and guest has a positive and memorable experience at our facility. If you thrive on helping others and take pride in delivering exceptional customer care, this role is perfect for you! Why Join Us? This is an exciting opportunity to sharpen your administrative skills while fostering a welcoming environment. You'll gain experience using Salesforce, a leading system for business tracking and customer management. Plus, all employees enjoy complimentary access to our facilities-no need for an additional gym membership! Key Responsibilities: Warmly greet and welcome members, guests, and visitors with a positive attitude Proactively manage and resolve customer complaints and issues professionally Assist with check-in/check-out procedures to ensure a smooth and efficient process Provide accurate information about programs, services, and membership options Monitor facility access and enforce security and safety protocols Support membership sales by explaining benefits and processing enrollments, including printing membership cards Maintain a clean and organized front desk and lobby area Distribute towels to guests and process transactions via POS Handle phone inquiries and direct calls to the appropriate departments Assist with administrative tasks such as data entry, filing, and record maintenance Collaborate with team members to create a positive and cohesive work environment Serve as a resource and provide information to Asphalt Green program staff Requirements: Must have open availability, including the ability to work evenings, weekends, and holidays Strong communication and customer service skills Ability to multitask and maintain a positive attitude in a fast-paced environment Perks: Competitive hourly rate of $18.00 to $20.00 based on experience Free access to our state-of-the-art fitness facilities Opportunities for growth and professional development If you're ready to make a difference and help create exceptional experiences at Asphalt Green, we want to hear from you

The Mission: Why accessi Be? The internet was designed to be open to everyone, but for people with disabilities, it remains full of barriers. At accessi Be, we are changing that. We are the market leader in AI-powered web accessibility solutions, and we are on a mission to make the internet inclusive, one line of code at a time. We are looking for an experienced and mission-driven Manager, Accessibility Services to lead our team of Accessibility Experts and oversee the delivery of world-class accessibility services across audits, VPATs, consulting, and training. This role is central to accessi Be's commitment to helping organizations achieve and maintain digital accessibility at scale. You will own delivery processes, develop best-in-class auditing methodologies, collaborate closely with Product and R&D, and strengthen accessibility fluency across the entire company. Key Responsibilities: Team Leadership & Operations Lead, mentor, and manage a team of Accessibility Experts and related specialists. Oversee end-to-end delivery of accessibility services including: Accessibility Audits, VPAT / ACR creation, Accessibility consulting engagements and customer and internal training programs Build scalable, efficient delivery processes ensuring quality, consistency, and operational excellence. Establish and continually refine auditing practices, frameworks, and tools. Customer Experience & Vendor Ecosystem Ensure a best-in-class customer experience across all professional services engagements. Manage and collaborate with external vendors, contractors, and ecosystem partners. Work closely with Customer Success, Support, and other customer-facing teams to align service delivery with customer needs. Cross-Functional Collaboration Partner with R&D and Product to bring accessibility insights into product direction and innovation. Support Sales teams with technical expertise, scoping, and accessibility thought leadership. Collaborate with internal stakeholders to develop GTM strategies in existing and new territories. Accessibility Knowledge & Internal Enablement Drive company-wide accessibility knowledge, standards, and practices. Design and deliver accessibility training for internal teams, especially Product and R&D. Promote an accessibility-first culture across accessi Be. Requirements Experience 5+ years of managerial experience leading accessibility teams in either: An in-house accessibility department within an enterprise organization, or a professional accessibility service provider / agency. Strong knowledge of WCAG, Section 508, EAA, ARIA, and accessibility testing methodologies. Proven experience building accessibility processes, methodologies, and scalable service delivery systems. Experience collaborating extensively with Product, R&D, Sales, and customer-facing teams. Skills & Qualifications IAAP WAS or IAAP CPWA certification is required; additional certifications are a plus. Deep understanding of digital accessibility across web, mobile, design, and document formats. Exceptional communication, stakeholder management, and presentation skills. Ability to translate complex accessibility requirements into clear, actionable guidance. Advantages Perks Why You'll Love Working Here Scale & Leverage: In this role, your impact is exponential. Every agency you empower helps hundreds of websites become accessible. Growth: We are scaling fast, and our Partner Program is a massive focus for the company. The Vibe: We work hard, but we don't take ourselves too seriously. Expect a collaborative culture, open doors, and a team that actually likes each other. The Perks: Competitive Salary + Uncapped Commission, Equity, Comprehensive Health Benefits, Generous PTO. Salary Expectations: $120,000 - $140,000 base salary Qualities

About Us Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees (We were voted one of the “Best Places to Work” three years in a row!), and we also offer award-winning products. All of our positions are on-site in Parsippany, NJ. Customer Support Professional - Job Summary At DOWC, we are committed to delivering exceptional service to our customers and dealer partners across the automotive industry. We are seeking a Customer Support Professional who thrives in a fast-paced call center environment and takes pride in resolving issues with accuracy, empathy, and professionalism. This role is ideal for a customer service professional who enjoys problem-solving, working with structured processes, and being part of a collaborative, performance-driven team. What You'll Do: As a Customer Support Professional, you will serve as a key point of contact for customers calling with warranty-related questions and claims. Your responsibilities will include: Answering inbound customer calls in a high-volume call center environment Assisting customers with automotive warranty claims, coverage questions, and general inquiries Accurately documenting call details, claim information, and resolutions in internal systems Researching policy information and providing clear, compliant explanations to customers Resolving customer concerns efficiently while maintaining a positive and professional tone Escalating complex or unresolved issues appropriately and following through to resolution Meeting or exceeding quality, productivity, and attendance standards Collaborating with team members and leadership to continuously improve the customer experience What We're Looking For: 2+ years of experience in a call center, customer service, or support role Strong verbal communication and active listening skills Ability to handle a high call volume while remaining calm and customer-focused Excellent attention to detail and ability to follow structured processes Comfortable navigating multiple systems and documenting information accurately Professional, reliable, and solution-oriented mindset Automotive, insurance, warranty, or claims experience is a plus (but not required) Come join our growing team here in Parsippany! As NJ's Best Places to Work Honoree for three years in a row, we offer: Competitive compensation Medical, Dental, Vision, 401k matching, Life Insurance, ancillary benefits PTO and Sick Time Corporate events, team and culture building activities, extracurriculars, employee awards and recognition, company trips and more! DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance

A home care provider in New York seeks a Care Team Manager to lead a team and ensure quality patient care. You will support a dedicated group of healthcare professionals, coordinate services for over 65,000 patients, and drive team success. The role requires a high school diploma, experience in home care or a fast-paced environment, and strong communication skills. Competitive compensation and benefits package, with opportunities for advancement. Join us in making a difference in healthcare. #J-18808-Ljbffr

The Customer Success Team Leader is responsible for guiding and overseeing a team of Customer Success Managers (CSMs) in delivering exceptional customer experiences, driving adoption, value realization, and achieving business outcomes across our portfolio. As a Team Leader, you'll be responsible for developing talent, managing day-to-day operations, and ensuring your team supports our customers through every phase of the customer journey. You'll help align team efforts with strategic goals, focusing on retention, growth, and long-term customer satisfaction. About Aidoc Aidoc helps health systems deliver smarter and faster care when it matters most. Its mission is to transform patient outcomes through 'always on' clinical AI, eliminating preventable care gaps that lead to loss of lives and disabilities. Through our proprietary ai OS platform, Aidoc seamlessly integrates real-time intelligence into provider workflows, helping physicians make faster clinical decisions for over 45 million patients a year. With the most FDA-cleared AI solutions in its category and deployments across 150+ health systems globally, Aidoc elevates the physician and patient experience. Backed by General Catalyst, Square Peg, NVentures (NVIDIA's venture arm), and four major U.S. health systems, Aidoc has raised $370 million to date, including a recent $150 million round to accelerate development of CARE, its clinical-grade foundation model. About this role The Customer Success Team Leader is responsible for guiding and overseeing a team of Customer Success Managers (CSMs) in delivering exceptional customer experiences, driving adoption, value realization, and achieving business outcomes across our portfolio. As a Team Leader, you'll be responsible for developing talent, managing day-to-day operations, and ensuring your team supports our customers through every phase of the customer journey. You'll help align team efforts with strategic goals, focusing on retention, growth, and long-term customer satisfaction. Responsibilities Team Leadership: Manage, coach, and support a team of Customer Success Managers, ensuring they are empowered to meet their goals and grow professionally. Customer Advocacy: Act as an escalation point for key customers, helping your team navigate challenges and proactively drive resolution. Directly manage a subset of strategic or high-impact accounts, ensuring strong executive relationships and delivering measurable value. Performance & Metrics: Monitor team KPIs (e.g., Net Retention, Health Scores, Adoption Metrics, Value Realization), drive accountability, and report on team performance regularly. Onboarding & Enablement: Support new team members through onboarding and ongoing learning programs to ensure ramp-up and effectiveness. Planning & Forecasting: Contribute to quarterly planning, headcount forecasting, and strategic initiatives to support team scalability and business growth. Process & Playbooks: Collaborate with CS leadership to standardize and improve workflows, playbooks, and success plans across the team. Cross-Functional Partnership: Work closely with Sales, Product, Support, and Marketing to ensure seamless customer experiences and feedback loops. Customer Engagement Strategy: Help define and execute engagement models by segment, customer maturity, or product line. Customer Risk Management: Proactively identify at-risk accounts and collaborate with CSMs and cross-functional teams to mitigate churn through tailored success strategies. Requirements 5+ years of experience in Customer Success, Account Management, or a similar client-facing role, ((or 2.5+ years of experience in similar roles at Aidoc)). 1+ years of team leadership experience (formal or informal), with a demonstrated passion for coaching, mentoring, and people development. Experience in Healthcare and AI industries for 2.5+ years. Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment. Excellent communication and relationship-building skills, especially with cross-functional teams and external stakeholders. Comfortable using CS tools like Gainsight, Catalyst, Salesforce, or equivalent platforms. 25%-50% travel Candidates must be based in the Northeast U.S. or Florida and within reasonable distance of a major airport. Preferred Qualifications Experience in a B2B SaaS company or in managing enterprise customer relationships. Familiarity with customer lifecycle management, success planning, and customer journey mapping. Demonstrated success improving customer retention and expansion. Working at Aidoc We're a dynamic, collaborative and fast growing team of more than 400 global employees, committed to improving the world of healthcare. We're looking for mission-driven people excited to do transformative work. We have offices in Tel Aviv, Barcelona and New York City, but Aidoc is a remote-first workplace. We're able to hire US-based employees across the continental United States, although certain roles may be region-specific. What we offer: A range of medical, dental and vision benefits Stock options for all full-time employees 20 days of paid vacation, plus sick days and holidays A 401(k) plan, life insurance, plus long and short term disability The opportunity to directly improve medical care and impact patient outcomes Aidoc is deeply committed to creating an inclusive and diverse workplace, and to the principle of equal opportunity for all individuals. We prohibit harassment of any type as well as discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

Coach - Lead Supervisor - Brooklyn, NY Coach is a global fashion house founded in New York in 1941 and part of the Tapestry portfolio. This role is an integral part of the store's overall success, modeling the behaviors needed to directly impact all aspects of our Company's business: Sales and Operational Processes. Responsibilities Understand organizational objectives and make decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values. Endorse, model and develop the team to deliver Coach's Selling and Service expectations. Enforce sales strategies, initiatives and growth across all categories. Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results. Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results driven, including through team selling and selling to multiple customers. Hold sales team accountable for personal sales. Maximize clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitor process over time to achieve business goals and objectives. Build credibility and trust with team, as well as customers - serving as a personal fashion advisor to deliver business results. Act as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives). Develop both self and individual product knowledge skills and remain aware of current collections. Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth. Regularly provide feedback to others; coach performance to a higher standard; provide constructive feedback to Store Manager(s) and Assistant Store Manager(s). Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro‑actively. Demonstrate strong business acumen. Interact and communicate with supervisor(s) on a regular basis; be adaptable and flexible; maintain a calm and professional demeanor. Maintain interior and exterior upkeep of the building with partnership from the corporate office. Use all retail systems and reporting tools to make informed decisions, taking appropriate partners as necessary. Adhere to all applicable Coach retail policies and procedures including POS and Operations procedures. Leverage Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals. Drive for Results: Can be counted on to exceed goals successfully. Customer Focus: is dedicated to meeting the expectations and requirements of internal and external customers. Creativity: Comes up with a lot of new and unique ideas. Interpersonal Savvy: Relates well to all kind of people up down and sideways. Learning on the Fly: Learns quickly when facing new problems. Perseverance: Pursues everything with energy, drive and a need to finish. Dealing with Ambiguity: Can effectively cope with change. Strategic Agility: Sees ahead clearly. Building Effective Teams: blends people into teams when needed. Managerial Courage: doesn't hold back anything that needs to be said. Qualifications Experience: 1‑3 years of retail experience (cashier/stock/sales) preferably in a luxury retail service environment. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including iPad/laptop, mobile POS and internet), walkie‑talkie, price and product release sheets. Physical: Ability to execute at a fast pace; lift up to 25 lbs and sometimes up to 50 lbs; climb, bend, kneel and maneuver the sales floor. Schedule: Ability to work a flexible schedule, including nights, weekends, holidays and high‑traffic retail days. Legal & EEO Statement Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and affirmative action employer. All employment decisions are based on applicant qualifications and are made without regard to age, sex, sexual orientation, gender identity, race, color, religion, ethnicity, national origin, disability, marital status, military status or any other legally‑recognized protected basis. Compensation Base pay range: $17.00 - $23.50 hourly. Benefits Health benefits (medical, dental, vision), life insurance, disability insurance. 401(k) plan and paid time off. Eligible employees will receive discounts on certain products and incentive compensation. Contact & Work Setup Visit Coach at ************** Work Setup: Hourly. #J-18808-Ljbffr

Job Title: Assistant Team Leader CASES is currently seeking a highly organized and detail-oriented Assistant Team Leader to join our Pretrial Services team. As an Assistant Team Leader, you will function as supervisory support to the Team Leader, handling specific responsibilities designated by them. You will provide direct oversight and supervision to the Case Coordinators and Peer Mentor staff. During periods where the Team Leader is occupied with other Supervised Release programmatic obligations or otherwise unavailable, the Assistant Team Leader will assist in managing the day-to-day operations of the team with the additional support of their Borough Director. The ideal candidate will have excellent organizational skills, effective communication abilities, and the ability to prioritize tasks effectively. CASES' Supervised Release Program (SRP) annually diverts 7,500 people otherwise facing pretrial detention at Rikers Island to community-based supervision and support services. Program participants include youth and young adults, people with substance use disorders and mental illnesses, and individuals who are homeless. SRP participants have not been found guilty of a crime and are not mandated to engage in treatment or other services. This requires staff to tactfully deliver approaches to help participants tap into their intrinsic motivation to leverage their strengths and skills for meaningful life improvements while fulfilling all court requirements. Shift Hours: This position is full-time Monday - Friday from 9:00 AM - 5:00 PM. Salary: The salary for this role is $79,568 per year. Location Address: 4 West, 125th Street, New York, NY 10027. Our office is easily accessible by public transportation. Workplace Flexibility: Hybrid - for roles that have at least 1 full day remote per week What You Will Be Doing: Support the overall clinical and administrative operations of the community supervision, case management, peer support, health, and rehabilitation services. Manage a specialized caseload of program participants who present with significant behavioral health needs, co-morbid conditions and/or complex presentations requiring collaboration with various partner providers. Provide recovery-oriented, trauma-informed and gender-responsive services. Assess participant's; immediate needs, legal circumstances, substance use, mental health, trauma, psychosocial, vocational, educational, and housing needs to complete assessments and develop service plans. Conduct outreach to families and significant others to gather collateral information for service planning. Use evidence-based counseling approaches to develop a rapport with participants and develop insight into specified need areas. Take leadership in management of high risk and complex care cases, including conducting direct work in the community and with other members of the team as needed to manage risk. Complete assessments, progress notes and program data reporting as required by program funders. Adhere to Supervised Release program protocols ensuring participants at higher risk for criminal recidivism and supervision failure receive intensive supervision. Support internal program auditing activities of progress notes, service referrals, service plans, discharge summaries and court reports with additional reinforcement during supervision. Complete electronic chart-keeping activities in accordance with confidentiality regulations, policies, and procedures. Provide culturally competent and anti-discriminatory services in accordance with CASES policies. Help ensure we maintain a safe working environment by reporting any hazards or unsafe conditions, e.g., liquid spill in hallway, to the appropriate facilities staff member or supervisor. Supervise Case Coordinators and peer intern students, where applicable. What We Are Looking For: Master's degree in a relevant clinical discipline such as Social Work, Mental Health Counseling, Psychology with 2-4 years Supervisory experience. At least two years of experience working in human services with individuals with serious mental illness and those with serious mental illness and co-occurring substance use disorders. Experience understanding various evidence-based models and theories pertaining to psychoeducation, motivational interviewing, serious mental illness and recovery. Experience understanding family systems based on diversity of cultural and ethnic backgrounds. Highly organized and self-motivated. Must be able to sit for extended periods. Preferred Skills: Preferred but not required: Fluency in Spanish. Employee Benefits: CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including: Medical Dental Vision Vacation and Paid Time Off - starting at 25 days-off annually, plus an additional summer self-care day 12 Paid Holidays per year Retirement 403b Competitive matching up to 6% Employee Referral Program Visit ********************** to learn more about benefits offered by the CASES Our Values At CASES, we like to move with PURPOSE, which reflects our values: PEOPLE| Hold people's stories with dignity UNITY| Commit to a shared mission RESPECT| Celebrate the strength of diversity PROGRESS| Always work to improve OPTIMIZE| Make the best use of resources SOLUTIONS| Work together to solve problems EMPATHY| Seek to understand others Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for. CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system. Monday - Friday, 9am to 5pm ET. 35 hours per week excluding breaks.

Coach Brooklyn, NY, US Coach is a global fashion house founded in New York in 1941, part of the Tapestry portfolio. We are committed to innovation, inclusivity, and crafting beautiful, lasting products. Lead Supervisor - Store The Lead Supervisor is an integral part of the store's overall success, modeling behaviors that directly impact sales and operations. This role requires exemplary performance, representing Coach at the highest standard and adapting to all roles within the store environment. Responsibilities Sales Understands organizational objectives and makes decisions in partnership with Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values Endorses, models, and develops team to deliver Coach's Selling and Service expectations Enforces sales strategies, initiatives and growth across all categories Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers Productivity Management: holds sales team accountable for personal sales Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitors process over time to achieve business goals and objectives Builds credibility and trust with team and customers, serving as a personal fashion advisor to deliver business results Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to Style Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives) Readily adapts to customer and team needs by reading cues Solution‑oriented and forward‑thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate Develops both self and individual product knowledge skills and remains aware of current collections Recognizes the positive sales impact staffing has on the business and recruits accordingly Coaches, develops, and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others while encouraging individual growth Welcomes feedback and adapts behaviors; creates short- and long‑term goals to achieve personal metrics and performance development Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s) Operations Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro‑actively Demonstrates strong business acumen Interacts and communicates with supervisor(s) regularly; is adaptable and flexible; maintains a calm and professional demeanor Maintains interior and exterior upkeep of the building in partnership with the corporate office Uses all retail systems and reporting tools to make informed decisions, taking appropriate partners as necessary Adheres to all applicable Coach retail policies and procedures, including POS and Operations procedures Leverages Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions Ensures all daily tasks are completed without negatively impacting service of Coach standards Drive for Results: consistently exceeds goals, remains top‑performing, and pushes self and others for results Customer Focus: dedicated to meeting expectations of internal and external customers, acts with customers in mind, and builds trust Creativity: generates new and unique ideas, connects otherwise unrelated concepts, and contributes to brainstorming sessions Interpersonal Savvy: builds rapport with all kinds of people, uses diplomacy, and diffuses high‑tension situations comfortably Learning on The Fly: learns quickly, adapts to change, and experiments to find solutions Perseverance: pursues tasks with energy, drive, and determination in the face of setbacks Dealing with Ambiguity: copes effectively with change, makes decisions without full picture, and handles risk comfortably Strategic Agility: anticipates future trends, provides clear visions, and creates competitive strategies Building Effective Teams: blends people into teams, fosters morale, shares wins, encourages accountability, and creates belonging Managerial Courage: provides actionable feedback, faces problems directly, and takes necessary negative action when required Additional Requirements Experience: 1-3 years of previous retail experience (cashier, stock, sales, etc.) preferably in a luxury retail service environment; current knowledge of fashion trends and competition. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‑talkie use, and ability to read price and product release sheets. Physical: Ability to execute at a fast pace, communicate effectively with customers and team, maneuver sales floor, shelves, and stock room; climbing, bending, and kneeling required. Ability to lift up to 25 lb frequently and up to 50 lb occasionally for product shipments/transfers. Schedule: Must meet Coach Scheduling & Availability Expectations, including nights, weekends, and holidays, especially high‑traffic days such as the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc. Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Our Competencies for All Employees Courage: Provides actionable feedback and faces problems directly. Creativity: Generates new ideas and connects unrelated concepts. Customer Focus: Meets expectations of internal and external customers and builds trust. Dealing with Ambiguity: Copes with change and acts without full picture. Drive for Results: Exceeds goals, remains top performer, and pushes others. Interpersonal Savvy: Builds rapport with all people, uses diplomacy, and diffuses tension. Learning on the Fly: Learns quickly, adapts, and experiments for solutions. Our Competencies for All People Managers Strategic Agility: Anticipates trends, creates competitive strategies, and paints clear visions. Developing Direct Reports and Others: Provides challenging tasks, holds development discussions, and supports career goals. Building Effective Teams: Creates strong morale and belonging within the team. Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑************ or ******************************. Work Setup BASE PAY RANGE: $17.00 to $23.50 Hourly General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company's 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits. General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation. Job Segment: Outside Sales, Brand Ambassador, Sales, Marketing Visit Coach at ************** #J-18808-Ljbffr