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Customer Service Supervisor Jobs in New Iberia, LA

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  • PM Well Site Service Leader II

    Oilandgas.org.Uk

    Customer Service Supervisor Job 19 miles from New Iberia

    PM Well Site Service Leader II Location We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry. ****Job Duties and Qualifications**** * Under general supervision, coordinates delivery of third party equipment to the well site. * Verifies that equipment received is in accordance with documented procedures. * Conducts an inspection of equipment for damage during transportation. * Attends pre-project planning meetings. Promotes safety awareness and environmental consciousness, and complies with all applicable safety and environmental procedures and regulations. * Ensures compliance with Health, Safety, and Environmental (HSE) regulations and guidelines. * Promotes and takes an active part in quality improvement processes. **Requirements:** * Skills acquired with completion of a high school diploma, GED, or equivalent experience * A minimum of 7 years' experience in the Energy industry. * This should include a minimum of 5 years' experience as a PSL Supervisor or Specialist position with experience in multiple PSLs and a minimum of two years' experience as a Coordinator- Integrated Solutions, Wellsite, I. * Must have PSL experience in Deepwater completions. * Must have successfully passed company tests or met task guideline requirements. * Must have successfully met all competency requirements for the Coordinator-Integrated Solutions, Wellsite, I position. * This position is the second level of the Wellsite Coordinator job family and is a variable paid field position. **World Class Benefits:** * Medical, dental, vision, coverage in addition to life and disability insurance plans * Paid Vacation Days, Paid Holidays and the ability to purchase additional days off * Retirement and Savings (401K) Plan with a matching contribution * Family Care program including paid time off to care for sick or injured immediate family members, adoption reimbursement, paternal and maternal leave for baby bonding and more. * Employee Job Referral Bonus Program * Employee Stock Purchase Program * Educational Assistance **Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation**. **Location** 100 South Park,Lafayette,Louisiana,70508, United States **Job Details** **Requisition Number:**194693 **Experience Level:**Experienced Hire **Job Family:**Operations **Product Service Line:**Halliburton Project Management **Full Time / Part Time:**Full Time **Additional Locations for this position:** **Compensation Information** Compensation is competitive and commensurate with experience. **Nearest Major Market:** Lafayette Louisiana **Job Segment:** Project Manager, Inspector, Technology, QualityJOB SUMMARY PM Well Site Service Leader II Halliburton Lafayette 5 days ago N/A Full-time
    $48k-102k yearly est. 24d ago
  • Customer Service

    Collegeparkga

    Customer Service Supervisor Job 23 miles from New Iberia

    » » Customer Service **Customer Service** **MISSION STATEMENT** The mission of the Customer Service Department is to deliver "high-quality' service in a timely, feasible and effective manner, to exceed our customers' expectations through well-defined standards and training that support the City of College Park's values. **VISION** "It is our vision, as the Customer Service Department, to develop relationships that will make a positive difference in the lives of our customers and help the City of College Park "WIN" in every way possible." **ACCOUNTABILITY** Being responsible for our commitments, actions and results **EFFECTIVE COMMUNICATION** Open communication at all times **INTEGRITY** Doing the "right" thing is the key to our foundation **MAINTAIN AN EXCEPTIONAL PLAN** Stay empowered and encouraged to identify, develop and deploy great ideas **QUALITY SERVICE** Commitment to excellence **RESPECT** For People, Diverse Voices and City Policies **TEAMWORK** Collaborative work with aligned goals **CUSTOMER SERVICE RESPONSIBILTIES** The City of College Park provides Electric, Water, Sewer, Storm Water and Sanitation collection services to the citizens within the incorporated" limits of College Park. The Customer Service Department is responsible for: Answering questions or refers customers to the appropriate person; * Establishing new utility accounts; makes adjustments and payment agreements for utility accounts; * Gather proper data information for utility billing and meter reading to ensure efficiency. **Althea Philord-Bradley** Director of Finance, Accounting & Customer Service Email **William H. Scott** Utilities Operations Manager Email **Lisa Keels** Customer Service Supervisor Email Phone: ************** **Hours** Monday - Friday 8:00 AM - 5:00 PM Scams targeting senior citizens and other vulnerable residents are on the rise! Here are a few tips to recognize the signs: If you receive a call stating that a relative needs assistance, call a family member immediately to determine if the individual in question is safe, uninjured, and not in police custody Always confirm who you are speaking to and never provide any personal information over the phone Legitimate agencies will never ask for immediate payment or come to your home to collect cash.
    $31k-45k yearly est. 25d ago
  • Part-Time Ramp and Customer Service

    Envoy Air Inc. 4.0company rating

    Customer Service Supervisor Job 19 miles from New Iberia

    Come and work for Envoy Air, an American Airlines Group Company, at Lafayette Regional Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $13.52/hr. Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Both full-time and part-time positions available. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals. No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift. Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination. Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. Valid driver's license (some license restrictions may prohibit a candidate from being considered for this role). 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. #EnvoyOut We can recommend jobs specifically for you! Click here to get started.
    $13.5 hourly 12d ago
  • Customer Experience Manager

    Schoolmint 4.0company rating

    Customer Service Supervisor Job 19 miles from New Iberia

    SchoolMint is the leading SaaS platform driven by our mission to help educators create bright, more sustainable futures. We offer powerful products that help schools run smarter enrollment management and student behavior management. We are a fast-growing and established EdTech company rooted strongly in our core values: No Jerks, Period; We, Not Me; Be Heroic; Bring Your Whole Self to Work; Embrace and Drive Change. We take these seriously. At SchoolMint we live what we preach and embody values that empower us to delight our customers with award-winning products and top-notch customer service Job Description The Customer Experience Manager will join the Customer Experience team in executing SchoolMint's Customer Experience and Partnership Development strategies in order to meet customer needs, increase customer usage of and capacity in SchoolMint's SEM products, ensure high rates of gross and net customer renewal (>95%, or as specifically set by management from time-to-time), drive customer referrals, and grow SchoolMint's market share. The Customer Experience Manager will play an integral role in our Digital Advertising Services team, working closely with customers to better understand their student recruitment goals, collaborate with the Production team to translate those goals into successful social media campaigns, and partner with our Enrollment team to drive software adoption. What You'll Be Doing Manage and deepen relationships with a portfolio of K-12 customers, drive renewals, reduce churn, and increase customer satisfaction Lead annual retrospectives sharing compelling data around usage and growth and identifying actionable feedback Proactively understand customers' needs and ensure they maximize engagement with their SchoolMint solution(s) by growing customer product usage and up-selling new features and related SEM offerings Work with customers to understand their strategic enrollment process and project goals, translate that process into a configuration plan for the SchoolMint software, and assist customers to successfully reach each milestone Support annual and ongoing critical milestones from updating applications and tracking lead sourcing to liaising with the services delivery team and working with internal data and technical resources to ensure each district's student recruitment goals are achieved Monitor customer health through data analysis of product use, support inquiries, NPS scoring, and other health criteria Facilitate internal QBRs to proactively mitigate risk and identify upsell/cross-sell opportunities Drive new business growth through advocacy and referrals Promote optimal product usage behaviors as guided by defined benchmarks of success for both frequency and depth of product interaction Create, own, and execute key stakeholder trainings through product knowledge Collect and manage product feedback from customers to share with our product team and participate in conversations advocating for an improved customer experience Collaborate with team members across Support, Professional Services, Customer Success, Onboarding, Product, and Engineering as needed to resolve issues and deliver great customer experiences. Contribute to team initiatives, including the creation of knowledge, processes and tools to improve the efficiency and productivity of SchoolMint customer success Collaborate with peers on best practice sharing and solutions Travel possibly required up to 25% About You: 2-3 years of experience in account management or CX roles at SaaS technology companies Passion for improving education Strong communication, presentation and negotiation skills, with the ability to inspire others Analytical and process-oriented mindset Demonstrated ability to manage large, multi-stakeholder projects with exceptional results Self-driven, persistent, and assertive Enthusiastic lifelong learner Strong empathy for customers and passion for revenue and growth Excellent organizational and time management skills Technical aptitude with a solid understanding of technology and how a product works Even Better: Associate Project Manager, PMP , or similar certification Prior experience with Strategic Enrollment Management (SEM) and/or SchoolMint Products is a significant plus Bachelor's degree Subject matter expertise in education technology Salesforce, Totango, and/or similar CRM and Customer Success platform experience Significant fluency in Spanish (read, write, speak) or other languages is a plus! Interest in or experience with Digital and/or Social Media Marketing is desired Some Awesome Perks Medical, Dental, and Vision Insurance Employee Paid Life Insurance, Short Term & Long Term Disability PTO, Sick Days, Birthday Floating Holiday, Wellness Floating Holidays, Volunteer Days, Company Observed Holidays, and Winter Recess 401(K) (with a 90-day waiting period) Professional Development Flexible Spending Account and Dependent Care Account Educational Assistance Program
    $26k-45k yearly est. 11d ago
  • Client Services Supervisor | Moving to End Sexual Assault Program

    Mhpcolorado

    Customer Service Supervisor Job 19 miles from New Iberia

    Email This Job Lafayette (Dixon) * Employee Referral **Tell Us Who You Are** Please complete all 3 fields. Job Description You will oversee the daily operations of Moving to End Sexual Assault's (MESA) volunteer hotline, text line and provide on-going victim advocacy and case management to survivors of sexual violence. As our MESA Client Services Specialist you will be in charge of the implementation of running the MESA hotline, text line, selecting and training volunteers for the hotline, providing on-going victim advocacy and case management to survivors of sexual violence. **Essential Functions:** * Coordinates and schedules coverage of the 24-hr hotline * Recruits, trains, and provides supervision to MESA Hotline volunteers * Manages the 40-hour MESA hotline training program and coordinates schedules with staff, guest presenters, and volunteers as needed (at least two times per year) * Determines appropriate level of skills needed to fulfill identified volunteer positions within MESA * Coordinates the logistical aspects of MESA's Hotline program including orientation, training, scheduling, and providing ongoing guidance * Seeks opportunities, plans, and participates in activities to recruit volunteers for MESA * Provides guidance, feedback, and supervision to volunteers * Plans and coordinates volunteer appreciation event within allocated budget * Track hotline and volunteer statistics for monthly, quarterly, and annual reports * Provides outreach, case management, support services, and legal advocacy to sexual assault survivors and their significant others * Maintains case load of clients requiring short term case management * Maintains face to face, phone, and email contact with clients in order to facilitate progress toward recovery through resource development * Attends multi-agency case consultations and facilitates referrals to other organizations * Provides training to agencies in the community on MESA services * Supports and provides training for MESA's Prevention Education Program * Meets defined individual and department goals, activity metrics and Key Performance Indicators * Promotes, supports and demonstrates through both behavior and job performance and adheres to policies, procedures, on a day to day basis * Effectively interacts and communicates with other MHP staff/clients/customers/partners/etc. * Regular and consistent attendance is required to perform other essential functions of the job * Other duties as assigned **Supervisory Duties:** * Supervises or oversees a program * Provides supervision to staff and volunteers on a routine and frequent basis, specifically through the lens of a recovery orientation, to ensure high quality, effective and efficient services as well as accurate and timely documentation. * Demonstrates awareness, support, and appreciation for cultural and diversity issues * Motivates and values staff around performance excellence, professional development, and participation in important MHP meetings and committees * May be responsible for recommending and managing program budget. Responsible for cost-effective utilization of MHP resources * Establishes and clarifies expectations, provides on-going coaching, feedback, and administers the annual performance review process with employees * Manages performance concerns as applicable under the direction of the program director * Regularly assesses staff and volunteers and provides appropriate training to assure solid job performance * Identifies training needs and provides/arranges training on relevant topics necessary to an effective and efficient functioning of team **We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.** **As a condition of employment, you will be required to receive the COVID-19 vaccination (and any subsequent boosters) and the annual influenza vaccine. Medical exemptions or religious accommodations may be requested.** Notice $63,425 - $73,154 Skills & Requirements **What We Need:** * Master's Degree in Social Work required * Three (3+) years' experience supervising, and training volunteers * Previous experience in sexual assault treatment This position will be posted, at minimum, until 7/5/24 and may remain open until a sufficient candidate pool has been collected. Qualifications Mental Health Partners began in 1962 as a clinic, received non-profit status in 1964, and was federally designated as a comprehensive community mental health center in 1971. Since then, we have expanded to meet the growing needs of the community in both counties, with locations in Boulder, Broomfield and Longmont. We are the only agency in Boulder and Broomfield counties that provides comprehensive psychiatric services to county residents regardless of their ability to pay. People served by Mental Health Partners generally do not have access to services in the private sector because they cannot afford to pay the significant fees, and most do not have insurance. Mental Health Partners has 24 hour emergency psychiatric services and outpatient offices for infants, children, adolescents, adults, and families. Many programs and services are available including school-based programs, substance abuse treatment, rape crisis counseling, advocacy, and education. Mental Health Partners offers bilingual/bicultural services and an in-house pharmacy. It is estimated, that of the 360,000 residents of Boulder and Broomfield counties, over 60,000 individuals suffer with a form of mental illness. This number is only compounded when family, friends, and co-workers are affected by the disabling conditions of a person who is struggling with a mental illness. Annually, Mental Health Partners serves over 17,000 individuals and our Emergency Psychiatric Services Team responds to 10,000 calls. We serve more women than men and thirty-six percent of our clients are multicultural.
    23d ago
  • Customer Service Supervisor - LFT

    Unifi Aviation, LLC

    Customer Service Supervisor Job 19 miles from New Iberia

    Job Title Customer Service Supervisor - LFT ** Requirements and Description** Benefits * Flight Benefits - exclusive travel privileges for yourself and your family with Delta Airlines * Competitive pay with daily access to earned wages * Paid holidays and paid time off * 401k company match upon eligibility * Exclusive discounts and additional wellness programs Essential Functions / Key Responsibilities * Supervises and coordinates daily activities of employees to ensure safe and effective operations. * Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws. * Responsible for shift schedule to include workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations. * Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner. * Communicates with manager concerning any problems or issues. * Schedules and conducts shift meetings. * Assists in the administration of payroll; completes shift paperwork and performs other administrative functions. * Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes, including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.). * Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Basic Qualifications Pre-requisites: * Must be a local (in-state) resident. * Valid In-State Driver's License. * Ability to pass a pre-employment drug screen. * Ability to pass up to a 10-year background check. * Must be at least 18 years of age. * Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. * Must complete SIDA training to obtain airport authority identification security. Experience: * 2+ years of relevant aviation experience required. Must be open minded and ready to work as part of a detail-oriented team. Knowledge, Skills & Abilities: * Excellent customer service skills. * Strong work ethic. * Ability to work in a team-oriented environment. * Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role. * Able to understand documents, learn and follow ticketing procedures, and other rules and regulations. Preferred Qualifications Education: * High School diploma or GED. Experience: * 4+ years of relevant experience. * Relevant supervisory experience. Knowledge, Skills & Abilities: * Able to communicate information and instructions verbally and/or via radio equipment. * Able to communicate effectively in a professional manner. * Strong leadership qualities and ability to create a passionate and efficient workforce. * Able to effectively resolve employee conflicts. * Ability to apply creative solutions that have a positive impact on results. Working Conditions Work Schedule: * You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment. Work Environment: * Must be able to be alert to moving vehicles or aircraft and use radio equipment. * Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods. Physical Demands/Requirements: * Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. * Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. * Must be able to work in cramped or high places. * Must be able to carry heavy items up and down jet way stairs. Supervisory Responsibilities * Supervise team of Customer Service & Ramp Agents. Legal * Unifi is an Equal Opportunity Employer. Lafayette, LA 70508 "Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."
    24d ago
  • Customer Service Funeral Assistant Part Time

    Catholic Funeral & Cemetery Services

    Customer Service Supervisor Job 19 miles from New Iberia

    Immediate Hire PART TIME 20-30 Hours per week $17.50/hr Queen of Heaven Cemetery Lafayette You will be work closely with the Funeral Director in assisting the families and friends of the decedent by ensuring they are comfortable and their needs are being met in the Chapel, at services and at the gravesite. This position requires compassionate communications with empathy while working closely with grieving families REQUIREMENTS: REQUIRES FLEXIBILTY TO WORK ALL SHIFTS: DAYS, EVENINGS AND OCCASIONAL SATURDAY MUST HAVE EXCELLENT COMMUNICATION SKILLS 21 YEARS OR OLDER FOR INSURANCE PURPOSES Catholic Funeral and Cemetery Services (CFCS) of the Diocese of Oakland is seeking a part time, on call Funeral Assistant. The Funeral Assistant serves families who have made or are planning to provide funeral or cremation services by assisting with carrying out such services and establishing and maintaining effective communication with families, clergy and staff. Location: Queen of Heaven Cemetery, Lafayette, CA Education and Experience High school diploma or GED required 1-3 years customer service including direct contact with the public Previous funeral experience a plus The minimum age requirement is 21. Qualifications, Skills and Abilities Must possess a valid California Driver's License and proof of insurance. Knowledge of modern office methods and proficient computer and technologies. Good oral and written communication and interpersonal skills. Comfortable viewing deceased persons MUST BE ABLE TO WORK DAYS, EVENINGS AND OCCASIONAL SATURDAYS Evening and some weekend work required Must be 21 years or older for insurance requirements to drive our vehicles Physical Requirements Physical agility is required: sitting, standing, walking, bending legs and spine. Ability to regularly lift or move up to 50 pounds. About the Employer Catholic Funeral & Cemetery Services (CFCS) serves the living in life's most precious moments. Providing funeral, cremation, and cemetery services, CFCS assists in sharing this meaningful experience with family and friends. CFCS is a charitable organization founded in faith and is an open source provider of information for end of life services. Employment will go to those individuals whose knowledge, training and experience most closely qualifies them for the positions offered without regard to race, color, creed, sex, marital status, age, disability, veteran status or national origin, except where creed, sex or ordination is a bona fide occupational qualification.
    $17.5 hourly 60d+ ago
  • Join Our Customer Service Team as a Manager in Lafayette

    Webmall.Us

    Customer Service Supervisor Job 19 miles from New Iberia

    **USD3650.00** **Join Our Customer Service Team as a Manager in Lafayette** Offered by: Ad ID: **Contact** Press to display the phone number ************** **Post this ad on** **Description** We are hiring a Customer Service Manager in Lafayette to oversee our service operations and improve customer interactions. The ideal candidate will possess excellent communication skills and the ability to analyze customer feedback. You will implement strategies to enhance service quality. Salary: $3,650.00. Contact Xander at ************** to apply! **Note** While using our platform to contact advertisers, we encourage you to exercise caution and prudence. It's important to note that the platform does not guarantee or control user behavior. When interacting with advertisers, we advise you to: - Verify the details provided in the ad before making any commitments. - Be wary of any requests for personal or financial information and avoid sharing sensitive details unless necessary. - Meet in a safe and public place if arranging in-person meetings. - Trust your instincts and report any suspicious activity immediately. Your safety and security are important to us. By remaining vigilant and exercising good judgment, you can help ensure a positive experience for yourself and other members of our community. **Safe Trading** Experience peace of mind with - where trust meets seamless transactions!
    $3.7k monthly 25d ago
  • Call Center Manager

    Bath Planet

    Customer Service Supervisor Job 19 miles from New Iberia

    **Bath Planet** **Call Center Manager** **Lafayette, LA - Full Time** **Call Center Manager Wanted! Salary + Commission and Overrides $60,000-$90,000** **EZ Baths of Louisiana** is a 10+ year old multi million dollar Home Improvement company that is seeking a Call Center Manager. We are one of the largest Home Improvement companies in the area with one of the most recognized names in our field. Your team will have a warm list to call from. We are looking for someone to manage 5-12 callers that are able to set leads for our sales staff. We have over 5,000 warm leads to be called on ! This candidate would also be responsible for overseeing our Internet marketing department as it relates to lead generation with cost and expectations. **ESSENTIAL DUTIES AND RESPONSIBILITIES** * Develops and manages marketing operating budgets for Telemarketing Dept. * Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets. * Oversees and evaluates market research and adjusts marketing strategy to meet changing market and competitive conditions. . . * Guides preparation of marketing activity reports and presents to executive management. * Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events. * Directs Promotion forecasting activities and sets performance goals accordingly. * Directs staffing, training, and performance evaluations to develop and control call center and marketing programs. * Directs market channel development activity and coordinates lead distribution for sales territories with various goals and quotas. * Coordinates liaison between sales department, marketing and the call center. * Analyzes and controls expenditures of division to conform to budgetary requirements. . * Prepares periodic report showing sales volume, potential sales, and areas of proposed client base expansion. * Reviews and analyzes sales performances against programs, quotas and plans to determine effectiveness. * Directs product research and development. * Other duties may be assigned. **Skills/Qualifications:** Financial Planning and Strategy, Marketing Concepts, Positioning, People Management, Territory Management, Sales Planning, Competitive Analysis, Understanding the Customer, Product Development, Client Relationships, Creative Services **You will receive:** * Base salary + Bonuses and Overrides * Room for growth * Great work environment * Warm calling material * Inbound and outbound Please send a resume or call Andy to set up a personal interview *************.
    $60k-90k yearly 24d ago
  • Delivery Service Supervisor

    Sysco 4.4company rating

    Customer Service Supervisor Job 13 miles from New Iberia

    This is an Operations position responsible for supervising and directing the activities associated with delivery. Responsibilities include but are not limited to, collaborative direction to delivery supervisory staff, specific direction to drivers, routing, safety, and compliance. **RESPONSIBILITIES** + Supervises the daily work and safety of delivery associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service. + Analyzes live and historical data to ensure accuracy for maintaining optimal delivery plans and on-time customer service. + Supervises labor hours and directs labor activities to stay within budget. + Recommends work schedules including stop changes, classification changes, customer open/close times, window expectations and provides to the appropriate person for necessary changes. + Supervises the proper selection utilization of company assets in support of the delivery department. + Coordinates required repairs with proper departments as necessary. + Reviews delivery productivity reporting to the appropriate supervisor for review and determination. + Suggests efficiency ideas, cost reduction measures and assist with implementation of delivery changes. + Interprets, trains and consistently applies company policies, protocols and procedures including but not limited to food safety, DOT (department of transportation), record keeping, performance expectations, and safe work methods, etc. + Communicates with Sales Management and Marketing Associates via email and maintains current communications board data to collaboratively resolve any customer or delivery opportunities or issues. + Communicates proactively with drivers and directs activities to ensure successful adherence to daily delivery schedules and departmental performance goals and overtime objectives. + Coordinates efforts with Transportation Road Supervisors and with Safety Trainer to insure consistent training, conducting associate observations, updating preferred work methods, timely accident investigations to determine root causes, and routine safety inspections. Makes recommendations for disciplinary action and/or behavior modification where required based on a consistent review of performance data metrics. + Ability to keyboard proficiently. + Utilize canned reporting. + Create specific ad hoc reports to identify areas for improvements. + Proficient in Microsoft Office suite including Excel, Word, PowerPoint as well as numerous variants. **Education** + High school diploma or general education degree (GED) + Two or four-year college degree in Business Management, Supply Chain Management or similar major preferred. **Experience** + One to three years related experience and/or training; or equivalent combination of education and related experience. **Professional Skills** + Ability to successfully engage and lead individual and team discussions and meetings. + Capable of working with peers and associates from other departments, operating companies and Corporate in a proactive and constructive manner. + Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. + Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. + Working knowledge of Federal Motor Carrier Safety Regulations. + Ability to apply all relevant policies in a consistent, timely and objective manner. + Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. + Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. + Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner. + Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. + Ability to write reports, business correspondence, and procedure manuals. + Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. + Demonstrate knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. + Must have excellent computer skills. + Ability to read, comprehend, write and speak English. + Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. **Certificates, Licenses, and Registrations** + Complete a Sysco approved a defensive driving program + HazMat certification preferred. **Physical Demands** + While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. + The employee is frequently required to sit and reach with hands and arms. + The employee must occasionally lift and/or move up to 20 pounds. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
    $35k-55k yearly est. 32d ago
  • Service Advisor/Sales - New Iberia- SIGN ON BONUS!

    Sun Auto Tire and Service

    Customer Service Supervisor Job In New Iberia, LA

    Delta World Tire is one of the area's largest tire dealers, with over 30,000 tires in stock. In addition to tires, Delta World Tire offers complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning. The Assistant Store Manager/Service Advisor is responsible for selling and promoting all products and services offered by Delta World Tire by following the company's store standards and expectations. COMPENSATION: $40,000 to $60,000/YR + ASM BONUS Principal Duties and Responsibilities: Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques. Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs. Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file. Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements. Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services. Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties. Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers. Track all new returns, core returns and warranty parts for individual customers. Other duties as assigned. Sales and Service Advisor Benefits: Competitive Bi-Weekly Pay Tuition Reimbursement Paid Vacation and Sick Time 6 Paid Holidays Medical, Dental and Vision Insurance Life Insurance (Company paid) 401(k) Retirement Savings Plan with Company Match Discounted Services on Personal and Immediate Family Vehicles Opportunity for Advancement! Qualifications: Prior experience as a Service Advisor is helpful, but not required. Professional appearance and proven ability to work in a process driven environment. Possess valid driver's license Must be at least 18 years of age Ability to work a minimum of five days, including Saturday's. Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $40k-60k yearly 59d ago
  • Wireline Service Supervisor

    Supreme Service & Specialty Co

    Customer Service Supervisor Job 13 miles from New Iberia

    LAF011-007 LAF WIRELINE OFFSHORE - Broussard, Louisiana Job Description The Service Supervisor position includes set up, trouble shooting and breakdown of equipment sent out to various customer locations. This will include interaction with the client's representatives and all other involved contractors. The Service Supervisor must correctly and safely operate and install Supreme Services products in a safe and environmentally conscious manner. The Service Supervisor must have a competent understanding of the equipment and all components associated with the materials to include experience in preparation for assembly for all necessary job specific equipment as per customer specifications. Job Requirements The Service Supervisor position is a non-entry level position. On the job training will be provided specific to applications of company policies and procedures * The Service Supervisor must show competency in the following areas: + The rigging-up and rigging-down of job specific equipment. + Maintaining and troubleshooting of all job-related equipment. + Capable to complete a job- load out with required equipment under no supervision. + Knowledge of basic computer skill. * Conduct job specific meetings before and after completing operations with clients and contractors using Power-point presentation. * Current possession of a Transportation Worker Identification Credential (TWIC) card is preferred or ability to successfully obtain said credential. * PHYSICAL REQUIREMENTS: + Heavy Work classification; Maximum 100 lbs. lifting; carrying objects up to 50 lbs. + Long periods of sitting, standing, stooping, bending, kneeling and reaching. + Push / Pull while exerting manual force. + Manually tightens or loosens screw type connections using overhand swing of 5 lb. - 10 lb. mull. + Repetitive motions and manual handling of material above or below shoulders height. + Works at a rapid pace. + Repeated ascending/descending stairs and ladders. + Opening/closing heavy doors (e.g. marine watertight doors). + Tasks requiring high levels of manual dexterity. + Participating in emergency response drills. + Swimming (emergency evacuations) (Offshore Locations Only) Education High School Diploma or GED Experience * 3-5 Years experience Location Broussard, Louisiana Minimum Experience Mid-level
    $29k-49k yearly est. 25d ago
  • Wireline Service Supervisor

    Supreme Services 4.4company rating

    Customer Service Supervisor Job 13 miles from New Iberia

    The Service Supervisor position includes set up, trouble shooting and breakdown of equipment sent out to various customer locations. This will include interaction with the client's representatives and all other involved contractors. The Service Supervisor must correctly and safely operate and install Supreme Services products in a safe and environmentally conscious manner. The Service Supervisor must have a competent understanding of the equipment and all components associated with the materials to include experience in preparation for assembly for all necessary job specific equipment as per customer specifications. Job Requirements The Service Supervisor position is a non-entry level position. On the job training will be provided specific to applications of company policies and procedures The Service Supervisor must show competency in the following areas: The rigging-up and rigging-down of job specific equipment. Maintaining and troubleshooting of all job-related equipment. Capable to complete a job- load out with required equipment under no supervision. Knowledge of basic computer skill. Conduct job specific meetings before and after completing operations with clients and contractors using Power-point presentation. Current possession of a Transportation Worker Identification Credential (TWIC) card is preferred or ability to successfully obtain said credential. PHYSICAL REQUIREMENTS: Heavy Work classification; Maximum 100 lbs. lifting; carrying objects up to 50 lbs. Long periods of sitting, standing, stooping, bending, kneeling and reaching. Push / Pull while exerting manual force. Manually tightens or loosens screw type connections using overhand swing of 5 lb. - 10 lb. mull. Repetitive motions and manual handling of material above or below shoulders height. Works at a rapid pace. Repeated ascending/descending stairs and ladders. Opening/closing heavy doors (e.g. marine watertight doors). Tasks requiring high levels of manual dexterity. Participating in emergency response drills. Swimming (emergency evacuations) (Offshore Locations Only) Education High School Diploma or GED Experience 3-5 Years experience
    $28k-42k yearly est. 60d+ ago
  • Customer Service Associate

    The Cormier Group

    Customer Service Supervisor Job 48 miles from New Iberia

    Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You'll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today! We believe in having a work-life balance and freedom for you and your family! Own your own schedule and your own time! We equip agents with cutting-edge technology and a comprehensive product portfolio that makes closing the sale simple and easy We offer five different income streams, including stock shares to reward your enterprising efforts (your income is not limited) We provide a health benefit plan for you and your family We will Train, mentor, and coach you the entire way. We use one-on-one mentorship We have leads sent directly to your phone No cold calling, No door knocking, No relying on referrals only Strong communication skills, You can work anywhere in the country, but you have to be plugged into your mentor (your mentor does not succeed unless you do) No felonies Willing to get an insurance license Be motivated! This is a commission-based position, and you can earn it if you put in the work Trainable Coachable Applicants must have a strong work ethic, be driven to succeed, and be willing to go above and beyond to achieve above-average results. Must be willing to work for the income you expect to make in your first year.
    $21k-28k yearly est. 60d+ ago
  • HIM Supervisor

    Iberia Medical Center

    Customer Service Supervisor Job In New Iberia, LA

    Iberia Medical Center (IMC) in New Iberia, LA is looking for team members who will help advance our vision to be the premier hospital of choice for patients, physicians and employees. We've been caring for our community for over 60 years and offer many diverse career paths. Our new employees experience opportunities to learn and grow while caring for their families, friends and neighbors. IMC is currently hiring a Supervisor for our Health Information Management (HIM) department, on a full time basis. The Health Information Supervisor oversees activities related to the development, implementation, and maintenance of health information in compliance with federal and state laws and generally accepted health information best practices. WORK HOURS: 40 hours/week; sometimes more; sometimes less, or as required to provide departmental services as needed. JOB RELATIONSHIP: Department Supervisor, with 7 FTE's, 1 PRN, 2 contracted employees supervised QUALIFICATIONS: 3 - 5 years supervision in Health Information / Medical Records preferred Bachelors or Associates degree in Health Information Management (other related degrees could be considered) Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) with the American Health Information Management Association (AHIMA) preferred. PRINCIPLE TASKS, DUTIES, AND RESPONSIBILITIES: Responsible for the supervision and operation of the Health Information Department. Responsible for the maintenance of patient records. Supervises functions including record processing and EHR maintenance, analysis, incomplete charts, birth certificate completion, and release of information. Supervises HIM department staffing including conducting counseling, discipline, and performance evaluations. Supervises the department in a cost-effective manner; prepares HIM department budget. Oversees the compilation of hospital wide statistics, data, and reporting. Serves as the facility's Records Custodian, overseeing hospital and clinic based record maintenance and retention. Implements processes and systems to ensure accurate and complete medical record documentation and maintenance in the EMR. Communicates and works with physicians and departments to improve the quality of documentation. Maintains a positive working relationship with the Office of Vital Statistics, Paternity Establishment and other agencies concerning laws and regulations governing the completion of birth, fetal death, and delayed certificates. Ensures compliance with and is knowledgeable of state and federal laws and standards related record completion, release of information, and birth certificate completion, and the privacy and security of records. Participates in medical staff and hospital-wide committees. Establishes policies and procedures necessary for effective and efficient systems and supervision of staff supervised. Establishes and monitors standards of performance among all subordinates and ensures that standards are being consistently met. Maintains a sensitive, fair and impartial approach to dealing with employees. Performs other duties as required. COMPETITIVE BENEFITS: Great medical benefit plan Early access to earned wages Participation in robust state pension plan Dental, vision, life insurance, disability and more! IBERIA MEDICAL CENTER is an EEO employer - M/F/Vets/Disabled IBERIA MEDICAL CENTER is an EEO employer - M/F/Vets/Disabled View all jobs at this company
    $51k-92k yearly est. 60d+ ago
  • Customer Service Attendant

    Mammoth Holdings LLC

    Customer Service Supervisor Job 41 miles from New Iberia

    > > Customer Service Attendant Customer Service Attendant Job Type Part-time Description **Car Wash Attendant** Attention all car enthusiasts and clean freaks! We are currently seeking a fun-loving and hardworking Car Wash Attendant to join our team. * Eligible for Quarterly Bonus Incentive * Learning & Growth Opportunities! We want you to learn and grow everyday! * Ways to Move Up! All of our Leaders started in the trenches just like you! * Free Car Washes As a Car Wash Attendant, you'll be responsible for making sure our customers' vehicles are sparkling clean and looking their best, while providing a memorable customer service experience. But this isn't your average job - we like to have fun while we work! Here are some of the responsibilities and qualifications we're looking for: **Responsibilities:** - Greet customers with a smile and a positive attitude - Wash and dry vehicles using our state-of-the-art equipment - Assist with maintaining the cleanliness of the car wash facility - Provide exceptional customer service at all times **Qualifications:** - Passion for cars and keeping them clean - Ability to work in a fast-paced environment - Strong attention to detail - Willingness to learn and take direction - Ability to work well in a team But wait, there's more! We offer competitive pay, flexible scheduling, and a fun and energetic work environment. Plus, you'll get to see all kinds of cool cars come through our wash! So, if you're ready to join our team and have a blast while keeping cars clean, apply today! Salary Description $12 - $13 / hour
    23d ago
  • Imaging Services Supervisor

    Methodist Hospital 4.4company rating

    Customer Service Supervisor Job 19 miles from New Iberia

    We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day. If you are searching for a chance to use your expert knowledge to improve the lives of patients and their families, IU Health, Indiana's largest comprehensive health system with 16 hospitals and more than 34,000 team members, has the career you are looking for! This position is fulltime, days. The shift is Monday - Friday at Arnett Hospital. Sign on bonus available for those that qualify! Working with the Manager and/or Director, is responsible for planning, directing and coordinating the daily functions and workflow of assigned departmental personnel. Supervises Imaging Services personnel involved in CT, MRI, Nuclear Medicine, Ultrasound, Diagnostics, Non-Invasive Cardiology, Vascular Lab, Interventional, Neurodiagnostics or Mammography procedures. Ensures department rules, regulations, procedures and protocols are properly followed. Basic Life Support certification required. May also require Advanced Life Support certification, if applicable. Requires active status through one of the following: American Registry of Radiology Technology (ARRT), the American Registry of Diagnostic Medical Sonographers (ARDMS), Nuclear Medicine Technology Certification Board (NMTCB), American Registry of Magnetic Resonance Imaging Technologists (ARMRIT), or Cardiovascular Credentialing International (CCI), as required per specific modality. Must have at least one advance imaging credential, if supervising advanced modalities. May be required to have additional certifications dependent on department needs. Requires license from Indiana State Department of Health, as required per specific modality. Requires knowledge of state and federal laws relative to assigned area. Requires ability to maneuver equipment and improvise positions when the condition of the patient does not permit routine positioning. 5-7 years of experience, per specific modality, preferred. #LI-Onsite
    $38k-52k yearly est. 60d+ ago
  • Supervisor - Patient Financial Services

    Ochsner Health System 4.5company rating

    Customer Service Supervisor Job 19 miles from New Iberia

    We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job oversees the evaluation of every uninsured patient, performance of appropriate screenings and submission of all applicable forms. Conducts Quality Assurance reviews to ensure updates to the systems reflect the current status on a case in a timely manner; reviews various reports to perform analysis and reports statistics to leadership; and independently makes decisions that could seriously affect the overall division and/or organization's financial objectives, performance objectives and strategic results. Education Required - High School diploma or equivalent Preferred - Bachelor's degree. Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications. Work Experience Required - 7 years customer service experience including related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel, retail and/or customer service related experience OR 2 years experience with a Bachelor's Degree Knowledge Skills and Abilities (KSAs) Must have computer skills and dexterity required for data entry and retrieval of required job information. Must be proficient with Windows-style applications and keyboard. Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals. Excellent organizational, time management, and conflict resolution skills. Excellent leadership skills and ability to work self-directed Good judgment skills in handling difficult situations Ability to work extended hours (nights, evenings, weekends, holidays, etc.). Job Duties Supervises the daily operations of the department. Develops, retains and inspires an engaged workforce. Assists with research, education & training to support cutting edge patient care and services. Ensures the physical & technology infrastructure supports the organizational structures. Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintians and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Ability to work extended hours as needed. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. The incumbent has no occupational risk for exposure to communicable diseases Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Maryland, New York, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at ************ (select option 1) or ******************* . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to the principles of equal employment opportunity and providing a workplace that is free from discrimination based on race, color, creed, religion, pregnancy status, pregnancy-related conditions, national origin, ancestry, mental or physical disability, medical condition, age, veteran status, military status, citizenship status, marital status, familial status, sexual orientation, gender, gender identity or expression, genetic information, political affiliation, unemployment status, or any other characteristic protected under applicable federal, state or local law. These protections extend to applicants and all employment related decisions. View the EEO is the Law poster and its supplement, as well as the pay transparency policy for more information. Affirmative Action Policy Statement
    $35k-47k yearly est. Easy Apply 12d ago
  • Turnaround Team Lead

    CDI Corporation 4.7company rating

    Customer Service Supervisor Job 40 miles from New Iberia

    Overview "Together We Make Life Better". Our quality engineering, sustainable solutions and safety record inspire everything we do. Our diverse and inclusive workforce allows all employees to feel valued and safe to give their opinions and improve our company. CDI Engineering Solutions is a multi-disciplinary engineering organization offering a full range of integrated engineering design, project support, procurement and construction management services to the energy and chemicals industries. Position Summary The Turnaround Team Lead is the primary leader for the turnaround group and will ensure that Operations, Maintenance and Projects are working together towards a successful turnaround. Person with overall responsibility for advising the turnaround team from the Turnaround Identification Stage through the Startup and Closure Stage. Using Turnaround Methodology, the Turnaround Team Lead will ensure the appropriate, timely involvement of resources beyond the turnaround team for the success of the turnaround. The Turnaround Team Lead is responsible for meeting cost budgets and turnaround schedules to meet business needs. If problems develop, the Turnaround Team Lead advises leadership for a resolution between all functions. Resolution of purpose, timely approvals, and closure on issues are key responsibilities. Additional key responsibilities are developing the Turnaround Plan & Master Schedule, Control Cost Estimate, and Turnaround Execution Plan and Schedule. The Turnaround Team Lead should develop a philosophy of safety first and communicate to all involved parties. The manager ensures a cost tracking system is in place Responsibilities The Turnaround Team Lead is the primary leader of the turnaround and will ensure that Operations, Maintenance and Projects are working together towards a successful turnaround. The primary responsibilities of the Turnaround Team Lead will be: Collaborate with Supply Chain/Value Chain leader to align the timing of the turnaround with the plant production schedule Develop and/or monitor the Turnaround Plan & Master Schedule (known as Plan to plan or (PTP), Plan for Management and Control, Turnaround Control Cost Estimate, Execution Plan, cost tracking/reporting communications plan, safety plan and schedule. Conduct external readiness reviews with key stakeholders to report on risks, schedule, optimization efforts and ensures TA readiness. Also ensures that action plans are established for gaps identified during the reviews. External Reviews also includes Scheduled PERA (Project Execution Risk Assessment) as it pertains to the integrated schedule. Has the overall responsibility for all aspects and phases of the planning and execution of the turnaround in accordance with the Westlake Turnaround Work Process including, but not limited to the following: Lead the development of: Detailed turnaround scope including all capital project and maintenance work. Turnaround execution plan and schedule. and HE&S performance Strategies to procure lump sum, unit rate and cost-plus labor. Cost estimate and cost tracking system. Making or obtaining timely approvals or decisions Providing safety leadership through the planning and execution of the project Establishing goals and objectives and setting priorities Coordinating business, site, and work group integration issues Assist the Turnaround Superintendent in setting expectations for planners, field supervision and foreman during planning and execution. (Work hours, responsibilities) Being accountable for performance (budget, schedule, etc. ) and process (how the results were achieved) measures. Turnaround outage duration (Stream to Stream). Variance from forecasted or production planned TA outage duration. Reporting on TA outage in relevant unit of measure: days or weight. Variance from Maintenance Return to Operations date in hours or days. Total cost actual (spent) versus plan. Planned costs including any allowances or contingencies for discovery jobs, labor increases, job completion delays and job package errors. Actual (obtained from SAP four months after On Stream) versus ETC budget. (Estimate to complete) Safety HES results: Recordable Injuries. Environmental Results: Process Safety Incidents. Qualifications Knowledge of: Maintenance, Turnaround and Projects work processes. SAP data mining and report generation. Annual and multi-year budget forecasting by cost center, prime, recharge, material and labor categories. Critical path and resource loading techniques. Gantt and PERT schedules and schedule optimization methods. PERA (Project Execution Risk Assessment). GMISS Global Mechanical Integrity Safety Standard. How value chains are impacted by turnarounds LEAN principles for Westlake Turnaround Work Process. Skills Facilitating Meetings effectively. Apply all the knowledge listed above. Communicate turnaround status updates on budget, execution readiness, safety and schedule adherence as required by the stakeholders. Promote and enhance Drive to Zero safety culture and methodologies. Manage contractor, shared services, direct labor resources during all phases of the turnaround to control the budget and achieve the turnaround RTO date. Perform RCI root cause investigations on Westlake Turnaround failures and events that have a negative impact on turnaround safety, cost, Quality and time. EEO Statement CDI Engineering Solutions, LLC ("CDI") is an equal opportunity and affirmative action employer committed to promoting diversity, equity, and inclusion in our workplace. We do not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. In compliance with federal law, all candidates hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form after acceptance of a formal CDI offer letter through our onboarding system. Fraud Alert Please be aware that there have been instances of fraudulent job offers being made in the name of CDI unauthorized representatives or organizations. We want to make it clear that CDI will never ask for any type of payment information during our interview process. Additionally, please note that all email communications from CDI will only come from our business email addresses, which end in '@cdicorp. com'. If you receive any suspicious job-related emails from any other domain, please do not respond to them and disregard any requests for personal or financial information. If you have any concerns about the legitimacy of a job offer or communication, please contact us through our website.
    $65k-94k yearly est. 4d ago
  • Team Lead

    Rack Room Shoes Inc. 4.2company rating

    Customer Service Supervisor Job 19 miles from New Iberia

    27541 Part Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee. Duties and Responsibility * Primary responsibility is the safety and welfare of employees and customers. * Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer. * All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures * Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory * Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage * Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance * Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards * Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets. * Work towards a complete understanding of managing all day to day operations. Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Store Number: 521 Rack Room Shoes 521 Pay Range: Stirling Lafayette S/C 3001 Louisiana Ave, Ste 100 About Rack Room Shoes Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers. Lafayette, Louisiana US Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
    $27k-34k yearly est. 37d ago

Learn More About Customer Service Supervisor Jobs

How much does a Customer Service Supervisor earn in New Iberia, LA?

The average customer service supervisor in New Iberia, LA earns between $26,000 and $53,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average Customer Service Supervisor Salary In New Iberia, LA

$37,000
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