Customer service supervisor jobs in Norman, OK

Temporary Customer Service Specialist Compensation: $20/hour, depending on experience Inceed has partnered with a great company to help find a skilled Customer Service Specialist to join their team until March 2026! Join an innovative team focused on electronic banking services. This role is essential to managing online banking and vendor relationships. The opportunity is open due to increased demand for electronic services. Be part of a dynamic environment where your skills will make a difference! Key Responsibilities & Duties: Manage online banking and electronic service functions Assist borrowers and branches with password resets Build and approve new vendors within management framework Post reports for online banking and vendor management Provide excellent customer service to borrowers and branches Required Qualifications & Experience: 1-2 years of customer service experience Proficient in Microsoft Office Suite Strong communication skills Ability to conduct data entry and type efficiently Nice to Have Skills & Experience: Online cash management skills Familiarity with electronic banking products Knowledge of ACH rules and regulations Perks & Benefits: 3 different medical health insurance plans, dental, and vision insurance Voluntary and Long-term disability insurance Paid time off, 401k, and holiday pay Weekly direct deposit or pay card deposit If you are interested in learning more about the Customer Service Specialist opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time. We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them. Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Must Haves: Basic computer skills - Understanding of Microsoft Office Suite 2+ years of Customer Service experience and/or Sales experience Organized, reliable, & meet deadlines Strong written and verbal communication skills Plusses: Retail experience Microsoft Excel Logistics experience/supply chain experience Experience with FedEx, UPS, USPS, etc. Day to Day: This is a great opportunity to work for an international Logistics any Supply Chain company. As the Customer Service & Sales Associate, you will have the potential opportunity to grow within Operations as well. You will be opening and closing the store each day, helping customers with shipment rate quotes, logging data, and much more! You will be servicing customers in the store, with some over-the-phone support as well. You will also be able to reach out to other team members for any questions that need to be escalated.

Role: Reservations Agent/ Call Center Agent / Customer Service Representative (Reservation / Travel) Shift Timings: Between 8 AM to 8 PM EST Rotational shifts (9 hours including 1-hour lunch break) Working Mode: 5 days a week with 2 days off shifts will include weekends About company: IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT's global footprint consists of 30 delivery centers Job Summary: We are seeking a motivated and customer-focused Call Center Agent/ Customer Service Representative/ Travel Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans. Qualifications Min. 1 year of experience as an Call Center Representative or Customer Service required. Or 6 months of Hotel front desk, Receptionist or travel industry experience required. High school diploma or equivalent; Additional education preferred but not necessary Must be at least 18 years of age Must be able to pass background check Key Responsibilities Handle inbound and outbound customer calls related to travel bookings, itinerary changes, cancellations, and general inquiries. Provide exceptional customer service by actively listening, empathizing, and resolving issues efficiently. Maintain up-to-date knowledge of travel products, services, policies, and promotions. Accurately document customer interactions and follow up as needed. Collaborate with team members and leadership to meet performance goals and service standards. Training Pay Structure Training Period: $16.00/hr Post-Training: Increase to $17.00/hr After 90 Days of Employment: Increase to $17.50/hr It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Find your calling at Mercy! The Therapy Manager assures the delivery of safe, high-quality and cost-effective therapy services by competent therapists and assistants. They ensure the efficient utilization of available resources to meet productivity and financial goals. The Therapy Manager works collaboratively and effectively with other administrative personnel, physicians and co-workers throughout the Ministry to enhance communication, share pertinent data and improve processes across the continuum. The Therapy Manager ensures that there is appropriate managerial oversight of inpatient services and ensures appropriate staffing to provide patient care services. They are leaders who inspire a shared vision, demonstrating the value of change and presenting to co-workers with enthusiasm. The Therapy Manager models the way by setting professional standards, having a positive attitude and engaging co-workers to become leaders in change. They challenge the current process and enable others to promote change by providing support, mentorship and guidance to those who provide direct patient care. The Therapy Manager encourages co-workers by providing both public and private recognition and connecting on a personal level with those that they serve. The Therapy Manager holds direct and indirect care providers accountable for their professional responsibilities and adherence to regulatory guidelines. The Therapy Manager performs duties and responsibilities in a manner consistent with the Mission, Values and Mercy Service Standards. Position Details: Education: Graduated from an approved physical therapy, occupational therapy or speech-language pathology program. Licensure: Current license in the state of practice. Experience: A minimum of three years' experience in physical therapy, occupational therapy or speech-language pathology. Certifications: Must have current American Heart Association Healthcare Provider card or complete course within their probationary period. Other: Demonstrates skills in human relations and communication including written, verbal and electronic. Demonstrates clinical competence in inpatient care delivery. Possesses the ability to assess data and assist co-workers in providing an appropriate level of care. Performs responsibilities while fulfilling the philosophy of Mercy Health System in providing care to those served. Makes decision and determines actions using our Mercy Core Values as a guide. Working conditions, mental and physical requirements: Stand, sit and walk most of the time on duty. Meet therapy services-specific physical demands. May be required to work as needed: Equipment/treatment media used in physical therapy, occupational therapy or speech-language pathology practice. Preferred Education: Master's preferred. Preferred Licensure: Preferred Experience: Management experience preferred. Preferred Certifications: Preferred Other: Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. d24ad0b8-823f-4e68-a892-2986ccdf7392

Find your calling at Mercy!The Therapy Manager assures the delivery of safe, high-quality and cost-effective therapy services by competent therapists and assistants. They ensure the efficient utilization of available resources to meet productivity and financial goals. The Therapy Manager works collaboratively and effectively with other administrative personnel, physicians and co-workers throughout the Ministry to enhance communication, share pertinent data and improve processes across the continuum. The Therapy Manager ensures that there is appropriate managerial oversight of inpatient services and ensures appropriate staffing to provide patient care services. They are leaders who inspire a shared vision, demonstrating the value of change and presenting to co-workers with enthusiasm. The Therapy Manager models the way by setting professional standards, having a positive attitude and engaging co-workers to become leaders in change. They challenge the current process and enable others to promote change by providing support, mentorship and guidance to those who provide direct patient care. The Therapy Manager encourages co-workers by providing both public and private recognition and connecting on a personal level with those that they serve. The Therapy Manager holds direct and indirect care providers accountable for their professional responsibilities and adherence to regulatory guidelines. The Therapy Manager performs duties and responsibilities in a manner consistent with the Mission, Values and Mercy Service Standards.Position Details: Education: Graduated from an approved physical therapy, occupational therapy or speech-language pathology program. Licensure: Current license in the state of practice. Experience: A minimum of three years' experience in physical therapy, occupational therapy or speech-language pathology. Certifications: Must have current American Heart Association Healthcare Provider card or complete course within their probationary period. Other: Demonstrates skills in human relations and communication including written, verbal and electronic. Demonstrates clinical competence in inpatient care delivery. Possesses the ability to assess data and assist co-workers in providing an appropriate level of care. Performs responsibilities while fulfilling the philosophy of Mercy Health System in providing care to those served. Makes decision and determines actions using our Mercy Core Values as a guide. Working conditions, mental and physical requirements: Stand, sit and walk most of the time on duty. Meet therapy services-specific physical demands. May be required to work as needed: Equipment/treatment media used in physical therapy, occupational therapy or speech-language pathology practice. Preferred Education: Master's preferred. Preferred Licensure: Preferred Experience: Management experience preferred. Preferred Certifications: Preferred Other: Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Job DescriptionDescription: We are seeking a friendly, customer-focused Showroom Consultant to join our team. This entry-level position is perfect for someone with a passion for helping customers, a keen eye for design, and excellent communication skills. As a Showroom Consultant, you will assist customers in selecting bathtubs, process orders, and provide outstanding service both in person and through phone and email correspondence. Key Responsibilities: Greet and assist customers upon arrival at the showroom. Help customers select bathtubs and bathroom fixtures based on their needs and preferences. Provide product knowledge and recommendations to enhance customer experience. Process orders accurately and efficiently. Answer incoming calls from our national phone queue and assist customers with inquiries, product information, and order support. Monitor and respond to customer inquiries from our national email queue, providing timely and helpful responses. Provide professional and consistent service whether interacting in person, over the phone, or online. Maintain a clean, organized, and welcoming showroom environment. Work collaboratively with the sales and operations teams to ensure seamless service. Handle any additional customer service or administrative duties as needed. Requirements: Qualifications & Skills: Customer-focused, friendly, and confident demeanor. Strong communication skills (both written and verbal). Ability to engage customers and guide them through product selections. Strong attention to detail and organizational skills. Basic computer proficiency and comfort using email and phone systems. Prior customer-facing experience preferred. Ability to manage multiple priorities and provide excellent service across different channels. Professional presence and positive attitude.

TVC Pro-Driver is a member of the Love's Family of Companies and is a commercial driver's license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores. Benefits: * Fuel Your Growth with Love's - company funded tuition assistance * Paid Time Off * 401(k) - 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Welcome to TVC Pro Driver: The CSA Representative will be responsible for opening Data Q challenge cases and monitoring the progress of those cases. Representative will also be responsible for contacting courts for final dispositions to help aid in the challenges. The representative will also be responsible for creating Data Reviews for large and small fleets to help maintain their safety score. Job Functions: Provide the best possible customer service for members, attorneys, and associates by processing documents correctly Obtain specific information from legal documentation and input it into the computer system Properly complete various forms of paperwork Precisely note member files in the computer system Perform DataQ challenges Create closing letters Create Data Reviews Clearly communicate with Fleet Safety Directors and other personnel Communicate with courts, officers, and investigators as necessary Maintain proper records of attendance by correctly using the Paycom system All other duties as assigned and required Experience and Qualifications: High School Diploma (or GED) required 2 years office environment preferred Must be able to type at least 35 WPM Must be able to operate a computer, use the internet and be familiar with 10-key Familiarity with Microsoft Office Excellent verbal and written (both typed and handwritten) communication Highly self-motivated and results oriented Ability to perform in a high-energy, dynamic and team-oriented environment Required to sit for extended periods of time at a desk Location: In office: 14313 N. May Avenue, Oklahoma City, Ok, 73134 Work Schedule: Monday- Friday 8-5. Schedule is flexible. Remote with one in-office day each month Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply. Job Category: Corporate

Job Details OK OKC 39th Expressway - Oklahoma City, OK OK Norman Downtown - Norman, OK Customer ServiceDescription Looking for a rewarding career in customer service? We just increased our hourly minimum rate! We're also offering a $1,000 sign-on bonus with a 1-year retention agreement. We'll provide you with the training needed to be successful! Schedule: 12:00pm - 9:00pm Mon, Tues, Wed, Thur 8:00am - 5pm Saturdays SUMMARY The Customer Resolution Specialist (CRS) provides exceptional service in the Bank's Contact Center by interacting with clients over the telephone and through online chat methods. Develops and maintains strong client relationships by recognizing client needs through effective listening skills, asking need-defining questions, using critical thinking skills, and recommending appropriate products or services. The successful CRS demonstrates a strong desire to build client respect and trust through credibility, friendliness, sincerity, empathy, and patience. Excellent communication skills over the telephone and live chats and the ability to handle a large volume of contacts are essential. The CRS role is challenging, and the environment is fast paced, yet rewarding. Our colleagues take the time to truly listen to our clients and take ownership so they can effectively resolve all inquiries and concerns. PRIMARY DUTIES/RESPONSIBILITIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. • Provides prompt, courteous, and accurate service to clients, via the telephone, mobile app and live chat. Responds to client inquiries, requests, and concerns. Identifies, researches, and resolves issues using systems and resources available, taking ownership of each client interaction. • Maintains a friendly and outgoing personality to deal calmly with client problems and questions. Effectively de-escalates client issues using empathy and conflict resolutions skills. • Processes requests from both internal and external clients. • Quickly learns about Bank products, services, systems, policies and procedures through ongoing training, self-study and career development. Makes efficient use of time despite frequent interruptions and utilizes downtime to learn more about Bank. • Utilizes effective listening and discernment skills, asks need-defining questions, recognizes client needs and matches them with appropriate products through sales or referrals and applies appropriate taglines when offering bank products and services. • Utilizes effective time management and prioritization skills in order to handle a high volume of multiple communication methods in a fast-paced environment. • Works well in a group setting and maintains a courteous and professional demeanor. • Demonstrates effective teambuilding skills and contributes ideas and suggestions that benefit the team and clients. • Provides technical support for online banking and other bank-wide products. • Assists clients with loan and new account applications, including scheduling closings at a branch location. • Input disputes for clients via the telephone and internet. • Makes outbound calls to clients concerning suspected fraudulent transactions. • Maintains the highly confidential nature of client information and records. • Consistently supports the Bank and its Mission, Vision and Core Values. • Serves as support for the Virtual Bank, Banno and Chat services, Treasury service clients, and other duties as needed to meet department needs. • Performs other relevant duties as assigned by the Customer Service Managers or Director. • Arrives at work and is available to take calls at the start of scheduled shift. The contact center can only achieve our goals and properly serve clients if every colleague adheres to his or her schedule. Therefore, regular and reliable attendance and punctuality is essential. Qualifications QUALIFICATIONS EXPERIENCE REQUIREMENTS: At least (1) year previous banking and/or contact center experience required. Previous experience with live chat communication is a plus. EDUCATION REQUIREMENTS: High school diploma or equivalent required. OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS): • Exceptional listening skills and attention to detail in order to discern client needs. • Able to think, reason and react quickly in order to formulate solutions and provide personalized client service • Able to demonstrate empathy with client concerns. • Able to consistently handle a large volume of contacts via the telephone or internet, deal with stressful situations, remain calm under pressure, and act in the Bank's best interest. • Courtesy, tact, and diplomacy are essential elements of the job. Must be capable of dealing calmly and professionally with different personalities or individuals from diverse cultures at various levels within and outside of the Bank. • Superior verbal communication skills. Must have the ability to speak articulately, converse intelligently, clearly and understandably over the telephone with clients and co-workers. This requires a pleasant and professional tone and demeanor, rate of speed when speaking, and an ability to be clear and concise. • Strong written communication and keyboarding skills in order to accurately document/track status of issues, assist clients via internet or our mobile app, and respond to professional communications. • Able to work independently with minimum supervision in a fast-paced environment. • Able to quickly gain knowledge and understanding of all bank products and services offered, including new products and services as they are introduced. • Strong organizational skills that enable multiple tasks to be balanced. • Independent decision-making ability within defined guidelines. • Adapts quickly to change and remains flexible. • Able to maintain positive team spirit and communication. ADDITIONAL INFORMATION SUPERVISORY RESPONSIBILITY: None PHYSICAL REQUIREMENTS: While performing the duties of this Job, the employee is required to work in a normal office environment.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary The Customer Success Analyst role aims to serve entrepreneurs by providing customer experiences that extend mutually profitable relationships. The Client Manager is responsible for reducing year-over-year attrition within a defined portfolio of Global Payments POS relationships. What will you be doing? Responsible for client relationship cultivation and retention, inspiring confidence through demonstrated expertise and meeting ongoing client needs Collaborate with strategic partners to identify at-risk accounts and execute mutually-agreeable strategies to retain/grow relationships Responsible for achieving set retention metrics ensuring the profitability of accounts within the defined portfolio Interprets competitor statements/quotes and performs rate analysis. Negotiates directly with clients using consultative conversation to retain account and maximize revenue potential Responds quickly and effectively to all requests for account review, rate analysis, product information, account terminations, reimbursements, etc. whether from internal or external customers Stays current on Global Payments POS products, services and important industry changes in order to assign appropriate solutions to client requests Identifies product offerings for existing clients Places proactive outreach to newly assigned accounts to establish a relationship Answers inbound calls from customers and resolves inquiry. Manages and resolves client complaints, providing excellent service and follow-up Ensures alignment with sales or service teams to ensure customer satisfaction Identifies triggers for attrition and can represent the current status of attrition in the defined portfolio to leadership. Recommends solutions to clients, teammates and leadership Maintains compliance standards for Salesforce records and detailed documentation of client status and interactions Display a commitment to receive necessary coaching for continuous improvement and team development Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact ******************.

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you! What will your job look like? The Manager, Contact Center (CC) is responsible for overseeing the daily operations of a high volume Contact Center (CC) providing expertise and customer service support to contact center staff. The Manager, Contact Center (CC) will ensure that production, quality and contract standards are met through monitoring service levels, consumer satisfaction, client satisfaction, and compliance of protocols and procedures. This position is contingent on award of contract. Location: Oklahoma City, OK What you'll do: Provide leadership and management of direct and non-direct reports Meet/exceed Contact Center performance expectations and goals Meet Contact Center and financial objectives by estimating requirements, preparing an annual budget and analyzing variances Work with the Operations team to ensure Contact Center team members are setting the most appropriate, lowest cost mode of transportation, leveraging public transit and gas mileage reimbursement to the fullest extent possible In collaboration with internal and external partners, ensure effective processes are in place and in line with Corporate processes and goals Analyze statistical Contact Center data, as well as Dispatch data and work with Workforce Management to determine areas of opportunity to prevent Corrective Action Plans Oversee team staffing levels and partner with People & Culture to help support recruitment efforts, as needed Oversee the completion of various tasks assigned to Contact Center staff Host regular meetings with staff to discuss performance results, opportunities, create action plans, and promote teamwork Drive accountability on process improvements that are needed to reduce complaints and maximize operational efficiencies Provide support on special projects, as needed What you'll need: Experience, Education & Certifications: High school diploma or G.E.D. equivalent College degree in a related field preferred 5+ years of previous leadership or supervisory experience required, or equivalent related experience; at least 3 of those years in a leadership role within a Contact Center Experience in coaching, mentoring and fostering a positive work environment Experience communicating in a digital setting with all levels of employees Experience with recruiting, hiring and discipline management Must reside in Oklahoma City, OK Skills: Strong leadership, mentoring and coaching skills Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems Maintain a strong knowledge of products and services Efficiently executes tasks to achieve desired results Strong analytical and strategic planning skills Strong presentation skills; can speak across various forums and communicate to all levels of employees Strong organizational skills Ability to motivate and supervise people toward high productivity Ability to acquire and maintain knowledge of MTM protocols, Transportation Provider Network system, and personnel policies High degree of accuracy, confidentiality, and the ability to work in a fast paced environment Ability to multi-task and utilize Contact Center systems Ability to maintain high level of confidentiality Excellent communication skills, including navigating video technology Proficient computer skills including Microsoft Outlook, Word, and Excel Even better if you have... NEMT Industry knowledge preferred What's in it for you: Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Casual Dress Environment Tuition Reimbursement MTM Perks Discount Program Leadership Mentoring Opportunities Salary Min: $65,440 Salary Max: $81,800 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process. Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture. #MTM

Are you a passionate leader ready to make a difference in the lives of others? We are seeking a dynamic Addiction & Recovery Services Supervisor to oversee a dedicated treatment team providing exceptional outpatient services to NorthCare consumers. * Providing leadership and guidance to team members, fostering professional growth. * Promoting evidence-based practices to address behavioral, physical, and social needs. * Conducting training, supervising clinical documentation, and ensuring compliance with policies and procedures. * Delivering high-quality clinical services, including assessments, treatment planning, therapy, and crisis intervention. * Participating in quality assurance initiatives to uphold excellence in care delivery. Benefits/Perks: * Competitive salary * Paid holidays * Paid Time Off to include PTO and Annual FLOAT leave * Retirement 403(b) with employer contribution (no employee match required) * Tuition Reimbursement * Continuing Education Units (CEUs) and trainings * Medical, dental and vision insurance options including VarietyCare Advantage rates/discounts and ZERO Card benefits * Flexible Spending Accounts for Health Care and Dependent Care Expenses * Employee Assistance Program (EAP) * Urban Sitter * Holiday saving club * Verizon Cellular plan discount * Gym Membership Discounts (YMCA, Planet Fitness, Crunch Fitness) * Cell Phone Stipend * Mileage Reimbursement

Be the Difference: Start your Journey as a Field Services Supervisor at GardaWorld! As the Field Services Supervisor in Oklahoma City, you'll be the vital link between our organization and our customers, ensuring top-tier customer service and representing GardaWorld as the industry's premier provider of contract security services. We're looking for someone who can build personal credibility with both internal and external clients through honesty, consistency, and dependability. Make a significant impact by delivering excellence and fostering strong client relationships. Join us and be a part of something extraordinary! What's in it for You * Competitive Salary: $21.00 per hour * Work Site Location: Oklahoma City, OK * Schedule: Monday through Friday, 8:00 a.m. To 5:00 p.m. * Must be available as needed outside of standard working hours, to include weekends and holidays, for emergencies. * Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options. * Career Growth: Career growth opportunities at GardaWorld * Travel: Daily visits to various client sites within the market. Your Responsibilities as Field Services Supervisor * Supervise daily security services to ensure high standards. * Build and maintain strong relationships with clients and employees, acting as the main point of contact. * Meet regularly with clients to address issues, provide updates, and ensure satisfaction. * Participate in recruiting, training, and developing staff. * Visit and inspect supervisors and security officers to ensure compliance and proficiency. * Maintain thorough knowledge of post specifications, emergency procedures, and client policies. * Assist in developing staffing schedules, budgets, and payroll. * Ensure compliance with all regulations, contracts, and agreements. * Recommend improvements for efficiency and service quality. * Follow progressive discipline for corrective actions. * Perform other duties as assigned. Your Qualifications: * Authorized to work in the United States * A high school diploma or equivalent * Must possess a valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards. * A minimum of one (1) year of management experience * Must have reliable transportation for travel to various client sites. * Availability for duties on an as-needed basis outside standard working hours. * Ability to work independently with minimal supervision. Your Skills and Competencies: * Threat assessment & risk management * Incident response & emergency procedures * Security technology proficiency (CCTV, access control, alarm systems) * Problem Solving & Conflict Resolution * Active listening & rapid responsiveness * Knowledge of industry regulations, contracts, and policies * Attention to detail, & reporting accuracy * Motivation & team engagement skills * Continuous quality improvement mindset GardaWorld: Make the World a Safer Place In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers. GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry. It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment. License #19SGA5153 Qualifications Education

Job DescriptionBenefits/Perks Flexible Schedules Competitive Compensation Careers Growth Opportunities For more than 40 years, Spring-Green has been beautifying Americas neighborhood lawns and landscapes, and we are proud to stand behind our work. We encourage personal and professional growth, which supports our standards of quality, service, professionalism, and value. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance. Job Summary Under the direction of the Office Manager, performs inbound call center functions; answering service questions, communicating with branch personnel to assist in resolving service issues, selling lawn care services over the telephone, and qualifying leads. Other duties include; performing collection calls, completing property measurements, following up on sales leads. Responsibilities Answer inbound sales calls, thoroughly explaining available and recommended services in response to marketing efforts, customer inquiries, and property evaluations. Explain lawn care services, quote prices, and use selling techniques to encourage customers to buy. Develop the knowledge and ability to communicate the selling points of all Spring-Green services and how each service could benefit the customer Perform data entry maintenance activities associated with maintaining customer demographic information, processing of credit card payment information, documenting customer conversations, and cancelation detail. Qualifications A high school diploma or general education degree (GED) required Some college coursework in Business, Sales, Marketing, Communications or related subject matter preferred Minimum two to three years of sales and customer service/call center experience; or equivalent combination of education and experience Minimum typing skills 45 WPM.

Job Posting Title Taxpayer Resource Center Service Supervisor Agency 695 OKLAHOMA TAX COMMISSION Supervisory Organization Division Directors Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation Taxpayer Resource Center Service Supervisor Salary- $68,000.00 Why you'll love it here! TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you! There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees: Generous state-paid benefit allowance to help cover insurance premiums. A wide choice of insurance plans with no pre-existing condition exclusions or limitations. Flexible spending accounts for health care expenses and/or dependent care. A Retirement Savings Plan with a generous match. 15 days of paid vacation and 15 days of sick leave for full-time employees the first year. 11 paid holidays a year. Paid Maternity leave for eligible employees. Employee discounts with a variety of companies and venders. A Longevity Bonus for years of service. JOB SUMMARY The TRC Service Supervisor will lead and manage a team of Taxpayer Resource Center Representatives and Senior Representatives. This leadership role is responsible for overseeing daily operations, ensuring high-quality customer service, and driving team performance in delivering accurate and timely tax support. The supervisor will leverage in-depth technical expertise in tax legislation, strong leadership skills, exceptional problem-solving abilities, and advanced data analysis skills to guide the team in resolving complex tax issues. The ability to use data to tell a story, identify trends, and visualize key performance indicators will be critical in improving operations and decision-making. This position also involves performance management, training, coaching, and process improvement to ensure the call center meets its goals DUTIES AND RESPONSIBILITIES · Supervise a team of Taxpayer Resource Center Representatives and Senior Representatives, ensuring that all team members provide exceptional service to taxpayers. · Lead by example, providing guidance, feedback, and support to foster a positive and efficient work environment. · Manage day-to-day call center operations, ensuring that call volume targets, service levels, and performance metrics are met. · Continuously monitor team performance and implement strategies to maintain high productivity and quality. · Provide advanced support for escalated tax inquiries and complex customer issues. · Use in-depth technical tax knowledge and critical thinking to resolve difficult cases, ensuring customer satisfaction and compliance with tax regulations. · Partner with the Learning and Development teams on creating training programs for new hires and ongoing skill development for current employees. · Provide regular coaching sessions to ensure team members stay updated on changes to tax laws and policies and improve their customer service and technical skills. · Conduct performance reviews, set team goals, and track individual employee performance metrics. · Provide constructive feedback and performance improvement plans when necessary to ensure continuous improvement. · Ensure that all team activities comply with relevant tax laws, data security regulations, and call center policies. · Perform regular audits of team interactions, documentation, and case records to ensure accuracy and adherence to compliance standards. · Identify opportunities for process improvements and efficiencies within the call center operations. · Work with Process Manager and senior leadership to implement new tools, technologies, or workflows that will improve team performance and service delivery. · Utilize data to track team performance, identify trends, and uncover areas for improvement. · Use data analysis techniques to tell a story that highlights key findings, operational challenges, and successes. · Create data visualizations (dashboards, reports) to present actionable insights in an easily digestible format to senior leadership and the team. · Regularly analyze call center data to track team and individual performance against key metrics such as call resolution times, customer satisfaction, and service levels. · Provide regular reports on these metrics to leadership and use data to drive informed decision-making and process optimization. · Handle the most challenging customer escalations, using advanced de-escalation techniques to resolve conflicts and maintain a positive customer experience. · Train team members on best practices for managing difficult situations. · Work closely with other departments, including agency partners, Audit Teams, and IT, to resolve issues that require cross-departmental coordination. · Communicate key updates regarding tax legislation and call center policies to the team. · Foster a positive work culture by recognizing team achievements, promoting employee engagement, and maintaining high morale even in challenging situations. · Organize team-building activities or events to support team cohesion. · Perform other job duties as assigned. COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of · In-depth knowledge of tax laws, tax filing requirements, tax forms, and tax software. · Strong understanding of state and local tax regulations and the ability to guide a team in navigating complex tax issues. · Proficient in CRM systems, tax software, and Microsoft Office (Excel, Word, Outlook). · Experience using data to identify trends, track KPIs, and make informed decisions that drive operational improvements. Skills in · Proven leadership experience in managing a call center or customer service team, including supervising, coaching, and mentoring staff. · Experience in conducting performance reviews and developing performance improvement plans. · Strong analytical and problem-solving skills to handle complex tax issues and provide solutions to escalated cases. · Strong interpersonal skills with the ability to communicate complex tax information clearly to customers and team members · High level of empathy, patience, and listening skills to manage sensitive customer interactions. · Strong attention to detail in ensuring that all team activities, customer interactions, and documentation comply with tax laws and internal policies. · Excellent time management and organizational skills, with the ability to prioritize and manage multiple responsibilities effectively. Ability to · Inspire and motivate a team to meet and exceed performance targets while maintaining high service levels. · Assess challenging customer interactions and implement appropriate resolution strategies. · UtilizeAdvanced de-escalation techniques to manage and resolve high-stress situations with upset clients. · Coach team members on effective conflict resolution and ensure that customer concerns are addressed professionally. · Interpret data and translate complex information into actionable insights and narratives. · Present data in clear, visual formats (e.g., dashboards, charts) to communicate key performance indicators and insights to leadership. MINIMUM QUALIFICATIONS · A bachelor's degree in accounting, finance, business administration, or a related field; · Plus, 3 years of experience in a call center, customer service, or tax-related environment, with at least 2 years in a supervisory or leadership role; · OR an equivalent combination of education and experience. PREFERRED QUALIFICATIONS · Master's degree in accounting, finance, business administration or a related field · Experience with IRS tax systems or similar platforms is highly desirable. · Bilingual proficiency in English and Spanish PHYSICAL DEMANDS Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aids. Ability to communicate clearly. Physical ability to lift up to 15 pounds, to bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level. SPECIAL REQUIREMENTS Travel may be required for this position. Applicants may need to have reliable transportation and be willing and able to perform all job-related travel. Possession and maintenance of a valid Oklahoma State Driver's License is also required. Willingness to work additional hours, including overtime, during peak periods of the tax season to meet deadlines and ensure timely completion of tasks. Oklahoma Tax Commission's normal work hours are Monday through Friday, 7:30am to 4:30pm. This schedule may require minor flexibility based on the needs of the agency. The primary work location will be on-site at the Oklahoma Tax Commission. Occasionally, telework may be requested based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to work on-site with occasional telework at an off-site location, generally in the applicant's home. To work remotely, an applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. All offers of employment will be contingent upon successful completion of a fingerprint-based background check, reference check and federal and state tax compliance check. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Professional Services Veterinarian As a Professional Services Veterinarian you will consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing; and promote customer satisfaction and loyalty. Represent IDEXX to customers and academia. Partner with Sales Force and collaborate with internal teams, providing technical support to sales and marketing, technical training, market trials and other applicable technical activities. This position can be based in Tulsa or Oklahoma City, OK In this role you will: Consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing. Represent IDEXX to customers and academia which may include hosting seminars and continuing education sessions on company products to key influencers at Veterinary Hospitals, University and Veterinary Schools, etc. Partner with the Sales organization and other IDEXX areas as needed to collaborate, providing medical support to sales and marketing, technical medical training, market trials, and other applicable activities. Proactively support the company's products through assisting with, creating and reviewing technical materials and presenting technical medical subjects to a variety of audiences. May assist and write technical medical documents and/or provide input and approval oversight on marketing and field selling materials. Provide support to IDEXX Training Department, creating written materials, presentations, and conducting training sessions as appropriate. Assure compliance with all lDEXX SOP's and procedures relative to product questions/concerns, client records and administrative responsibilities. Handle customer (veterinary and end-user) questions providing technical medical advice and following through on product complaints. Adhere to and model the IDEXX Purpose & Guiding Principles. Perform other duties as assigned. What you will need to succeed: DVM degree or equivalent. Advanced degree or board certification preferred. Typically, 5-8 years of experience in the Veterinary Industry and/or in Veterinary Practice Licensed to practice in at least one state a plus. Solid knowledge of current topics and issues in clinical veterinary medicine. Strong business acumen, including specific knowledge of products and services sold. Seasoned business and medical professional. Excellent communication and interpersonal skills with the ability to influence others effectively and appropriately. Strong facilitator, able to resolve conflict through mutual understanding and respect. Excellent customer service and business relationship-building skills required. Professional maturity, adaptability and responsiveness to employee, customer and peer needs or concerns. Strong problem-solving and decision-making skills with the willingness and ability to work collaboratively with others in a matrix environment. High integrity and honesty to keep commitments to Employees, Customers, and the Company. Goal oriented, with drive, initiative and passion for business and team excellence. Ability to organize and prioritize. Have a service-oriented attitude. Computer proficiency in Microsoft PowerPoint, Excel, and Word Able to accommodate extensive travel up to 75% (four days in the field, one day work from home) Company vehicle provided Hold a valid driver's license Extended hours may be required. This position can be based in Tulsa or Oklahoma City, OK What you can expect from us: Annual Salary $140,000-160,000 based on experience Opportunity for annual cash bonus Health / Dental / Vision Benefits Day-One 5% matching 401k Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. No unsolicited Employment Agency resumes are accepted. #LI-CFO #LI-REMOTE

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

This position is responsible for supervising and scheduling all aspects of compression field operations within a (possible multi-state) Area, including safety and regulatory compliance, staffing, employee development, and assisting in ensuring that all Area revenue service and gross margin goals are achieved/exceeded. Other duties include but are not limited to enforcing company standards and procedures, ensuring overall operational efficiencies, customer service, oversight of the quality of service provided, and assisting with compression field service projects, including commissioning, troubleshooting, diagnostics, and repairing systems associated with Gas Compression. Principle Responsibilities and Duties Work directly with the local Branch Manager in coordinating the activities of all Technicians assigned to the area, including supervising, assisting, and monitoring their work/job assignments. Ensure Technician assignments are efficiently organized in order to minimize driving and response time. Assist with training Technicians in technical/service competencies as well as the processing of all required documentation and oversee major repair decisions. Monitor unplanned service call frequency and vehicle maintenance expenses and review all field service reports. Ensure that the appropriate environmental/safety accommodations and precautions are implemented and followed. Communicate regularly with the Branch Manager on the status of Area personnel, staffing levels, productivity, and any developments regarding service issues or customer concerns. Respond to customer requests and address customer needs proactively while representing the company in a professional manner at all times; develop and maintain internal as well as external customer relationships. Encourage, develop, and ensure a safe work environment. Other duties assigned by the manager. Supervisory Responsibilities: Directly, as well as indirectly, manage employees in accordance with the EFX policies and applicable laws. Responsibilities include; planning, assigning, and directing work; appraising performance; arranging training for Technicians, rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications High school diploma or general education degree (GED) and advanced vocational/technical training. Minimum of 5 years applicable experience Preferred real-world, hands-on experience in prime movers commonly used in the compression industry, such as Waukesha, Caterpillar and experience in reciprocating compressors commonly used in the compression industry, such as Ariel, Dresser-Rand. CAT Gas I CAT Gas II CAT Electrical Ariel Basic Ariel Mechanical CAT 3500 ADEM III CAT 3500ULB Waukesha VHP CAT 3600 ADEM III CAT 3600 Master Mechanic Waukesha 9390 Willing to learn and stay current on all OEM model-specific training to maintain certification if currently certified. Willing to become certified and maintain certification as needed. Must be able to pass a pre-employment drug screen, background check, and post-offer physical testing. Must have a valid motor vehicle driver's license. Must be able to demonstrate an ability to learn in both a hands-on and classroom setting. Must be proficient with a personal computer and common applicable functions/programs (Word, Excel, and Outlook). Preferred knowledge to accurately complete advanced-level maintenance, repairs, and installation activities unassisted. Preferred strong mechanical and electrical abilities with knowledge and experience to perform complex service, installation, and maintenance tasks. Must have or willing to purchase his/her own tools of the trade. (With exceptions of specialty or OEM-specific diagnostic equipment) Preferred or willing to Learn how to interpret Compressor Performance and calculate engine horsepower. Preferred or willing to Learn how to understand CAT Gas Engine Rating Pro (GERP) Preferred to be able to lead and perform overhauls, new unit installations, startups, and diagnostics on all major OEMs independently. Preferred to provide preventative and corrective field mechanical service on gas compression and/or production equipment on site at end-user locations. Must be able to identify and Stop activities that are unsafe for personnel or the environment when they occur or are about to occur. Preferred to have an advanced understanding of Compressor and Production Equipment types, models, and theory of operation. Preferred to have an advanced understanding of Installation, Assembly, Commissioning, Trouble Shooting, and Repair procedures related to gas compressors and production equipment. Must have a thorough understanding of tooling utilized to install, maintain, and operate Gas Compressors and Production Equipment. (Dial indicators, Laser alignment tools, feeler gauges, Digital volts Ohm meter, Emissions test equipment, and Hydraulic torquing equipment). Preferred or willing to Learn how to teach and demonstrate proper technique of coupling alignments using both Laser and dial indicator methods. Preferred or willing to Learn how to accurately teach and operate Inclinio or equivalent equipment to achieve compliance with Ariel ER-82 for large compressor frame installations. Preferred ability to decipher P&IDs, blueprints, Installation Instructions, and Technical Manuals. Motivated self-starter capable of working independently and performing all leadership functions on site. Knowledge of materials, methods, and tools involved in the construction or repair of advanced engines, compressors, and electrical troubleshooting. Physical Requirements Physical Demands: While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must frequently stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee must regularly/frequently lift and/or move up to 25 pounds and Infrequently/occasionally lift and/or move up to 50 pounds using proper lifting techniques. Work Environment: While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts and adverse outside weather conditions. The employee is occasionally exposed to high, precarious places and fumes or airborne particles. The noise level in the work environment is usually loud. About Us: Transforming Energy for a Sustainable Future. Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more than 5,000 highly skilled employees across over 25 countries worldwide. Enerflex places its core Values of Integrity, Commitment, Creativity, and Success into action across all aspects of the business. Our innovation, strong commitment to safety, and superior service to our customers positions us as the optimal partner to meet the needs of the dynamic energy industry. We foster a culture of ensuring our employees have the tools to do their jobs right, but to also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and are committed to ensuring Enerflex remains a safe and inclusive space for all. What Enerflex Offers You: Full time employees enjoy the following benefits: Generous healthcare, dental and vision plans 401(k) employer matching Generous paid time off program Employee equity plan Tuition reimbursement Fun office environment Enerflex is an Equal Opportunity Employer Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions, and privileges of employment. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.

Full-time Description Answer inbound crisis and social service referral contacts via phone, text, chat and email in a 24/7 call center setting. Provide individuals with crisis de-escalation, problem solving, brief assessment and appropriate social service referrals. All client and resource information will be recorded accurately in the appropriate contact center database. JOB RESPONSIBILITIES: Answer phone calls with an appropriate tone of voice, providing a caring and supportive voice. Answer chats, and texts using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections. Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds. Identify and reflect the feelings of all contacts. Identify line of business and log accordingly. Assess contact's needs or situation using pertinent questions and follow protocol. Provide appropriate screenings for specialized programs or appointment setting. Advocate for clients when appropriate. Complete assessments for clients in high-risk situations. Access 2-1-1 database for resources and appropriately refer contacts. Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment. Maintain accurate data collection on all contacts in the appropriate database. Maintain acceptable level of contact handling and customer service performance as described by 2-1-1 training standards including handling multiple chats, texts and emails simultaneously. Complete all training for new programs and services related to 2-1-1 and providing feedback as needed. Actively participate with the team as needed. Ability to work alternative schedules. Perform other duties as assigned including, but not limited to, working alternative shifts and/or schedules. Ability to handle and manage stress due to scope and type of calls/texts that may be received. Requirements High school diploma/GED required Bachelor's degree in social work, sociology or related field preferred. One-year experience in contact center, crisis hotline or information and referral service preferred. Equivalent combination of education and experience will be considered Bilingual in English and Spanish preferred. REQUIRED SKILLS AND ABILITIES: Ability to effectively assess client needs and show sensitivity to issues presented by contacts. Excellent communication skills Excellent computer literacy Self-starter Effective time management Ability to work in a high paced contact center. Ability to work in multiple client management databases. Proficiency in Microsoft Office products such as Outlook, required. Access or other relational database experience, helpful. Demonstrated knowledge of health and human services desired. AIRS or AAS certification preferred. Must achieve AIRS or CRS certification within 3 years of becoming eligible. Physically able to lift 20 pounds, bend/stoop Sit for long periods of time and talk on the telephone Salary Description $13.00 to $14.00 per hour depending on experience