Post job

Customer service supervisor jobs in North Carolina - 5,612 jobs

  • Manager, Salesforce CRM (Operational Lead)

    Apryse

    Customer service supervisor job in Charlotte, NC

    The Role: Apryse is seeking a Manager of Salesforce CRM (Operational Lead) who brings strong, hands-on Salesforce expertise, can oversee day-to-day activity, and has the aptitude to grow into a broader leadership role. This role is ideal for a high-performing senior admin who enjoys solving problems, driving improvements, and supporting a cross-functional team - not someone who needs everything defined or mapped out for them. You will be the player/coach of the Salesforce Admin function: Executing configuration work, supporting the business, guiding junior admins/contractors, and ensuring our core GTM systems run smoothly. You should thrive in ambiguity, collaborate well with others, and bring a proactive, positive attitude every day. This is not a "big strategy" role - it's a day-to-day operational leadership role for someone who can think clearly, communicate well, and keep the engine running while also spotting opportunities to improve process, quality, and user experience. Please note that candidates must be able to work Eastern Standard Time (EST) hours, as the position requires leadership and support across a global team. Responsibilities: Team & Workflow Leadership Serve as the operational lead for the Salesforce Admin team (player/coach model). Oversee workload management, ticket triage, prioritization, and day-to-day issue resolution. Provide guidance, feedback, and support for junior admins and contractors. Help build the team from the ground up - including processes, norms, and expectations. Hands-On Salesforce Administration Perform and oversee configuration across Sales Cloud, Service Cloud, and CPQ as needed. Build and optimize: flows, fields, objects, validation rules, record types, permissions, and layouts. Maintain org structure, documentation, data hygiene, and change management standards. Conduct quality checks and ensure changes follow defined deployment processes. Support Salesforce CPQ in a day-to-day operational capacity (pricing, product rules, approvals, troubleshooting). Spot opportunities for cleaner configuration, process efficiency, and error reduction. Collaborate with Sales Ops, Finance, and RevOps to resolve quoting issues quickly. Systems Oversight & Improvement Monitor system health, integrations (e.g., Boomi), and automation behavior daily. Identify patterns, risks, and improvement opportunities across the CRM ecosystem. Recommend tactical enhancements to reduce friction, improve usability, and increase data reliability. Work through ambiguity and help shape clearer processes as the environment evolves. Cross-Functional Collaboration Partner closely with Sales, CS, Finance, Legal, Marketing Ops, and RevOps on requests and enhancements. Translate business needs into clear tasks or configuration changes. Communicate with calm, clarity, and confidence - even when navigating incomplete information. Requirements: 8+ years of Salesforce admin experience Solid understanding of CPQ, Sales Cloud, and a strong understanding of the GTM tech ecosystem Experience guiding or mentoring admins/contractors Strong communication skills across business and technical audiences Experience with release management, sandboxes, and deployments SaaS or high-growth company experience preferred Hands-on builder who takes pride in accuracy and best practices Salesforce Certifications: Admin, Advanced Admin, Platform...etc. Benefits: Competitive salary commensurate with experience and qualifications. A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings. 401K savings program with company match. Generous paid time off (PTO) is offered to support the ability to rest and recharge. A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential. Highly autonomous and entrepreneurial environment. Annual recurring WFH allowance for you to purchase items you need for your home office. Ongoing support for learning development so you can master your craft. Work with the hardware you're most comfortable with (Windows or Mac). Diverse and inclusive workplace where we all learn from each other. Company Description As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler. Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces. Ready to join our team? If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed. The compensation for this position is commensurate upon experience, with a range between $95,000.00-$128,000.00 USD in on target earnings. We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual
    $95k-128k yearly 2d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Customer Service Manager

    Addison Group 4.6company rating

    Customer service supervisor job in Apex, NC

    Job Title: Customer Service Manager Salary: $85,000-$100,000 base salary Benefits: Eligible for Dental, Vision, Medical, 401(k) About the Role This Customer Service Manager role is a highly visible, customer-facing position supporting active customers in a fast-paced manufacturing environment. You will manage end-to-end order processing, proactively communicate with customers regarding order status, delays, and logistics, and serve as a trusted point of contact for ongoing client needs. Must-Have Qualifications 3-5 years of true customer service management experience. Experience in manufacturing or a similar operational environment (no retail or call center backgrounds) High school diploma or equivalent required; Bachelor's preferred (or equivalent experience) Proficiency in SAP, Microsoft Office, Excel, and other web-based systems Demonstrated experience in order entry and diffusing customer complaints Soft Skills & Leadership Traits Customer-centric and service-oriented mindset Thick skin; able to handle difficult conversations professionally Strong problem-solving and conflict resolution skills Proactive, forward-facing, and solutions-focused Confident communicator with the ability to build strong customer relationships Adaptable, resilient, and able to thrive in a fast-paced environment Strong ownership and accountability for outcomes Key Responsibilities Input, manage, and review customer orders for accuracy and readiness for shipment Proactively communicate with customers regarding delays, changes, or issues Direct customer interaction on a daily basis Previous experience managing or mentoring staff (will have 2 direct reports) Coordinate deliveries and ensure customer carriers are prepared Maintain and manage repeat customer relationships Handle inquiries, complaints, and escalations professionally Generate and maintain order, billing, and service-level reports Perform daily billing and process debits/credits as needed Maintain customer pricing files Coordinate warehouse pickups with customers, sales, and third-party warehouses Lead and manage Customer Service functions and staff (for managerial role) Optimize processes to achieve KPIs and maintain accurate SAP master data Evaluate vendor/3PL partner performance and resolve quality or logistics issues
    $85k-100k yearly 1d ago
  • Clinical Team Lead/Education, Respiratory Care Services - Pediatrics

    Duke Health 4.6company rating

    Customer service supervisor job in Durham, NC

    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Clinical Team Lead/Education - Pediatrics General Description of the Job Class The Clinical Lead, Respiratory Therapist (RT) is a role developed to work in coordination with the RT leadership in an assigned unit or department to ensure the work is accomplished effectively. The Clinical Lead RT is the first line of support for staff, physicians, and other related providers on concerning RT specific clinical issues and topics. They will supervise, perform, evaluate and coordinate diagnostic and therapeutic clinical procedures as defined in the Respiratory Care Services scope of clinical practice, performing work in accordance with physician orders in the neonatal, pediatric and adult patient populations in intermediate, intensive and emergency care areas. They will be responsible for supervising, coaching, and mentoring their assigned core group of staff. Duties and Responsibilities of this Level Clinical Support Perform all duties and responsibilities of the Respiratory Care Practitioner, Advanced Respiratory Care Practitioner and ECMO specialist. Demonstrates strong critical thinking skills, rapidly prioritizes both planned and unplanned events and proactively addresses actual and potential issues, exceeding patient expectations Instruct and supervise patient and therapeutic. assessments to assure optimal medical decisions. Expert in all RT technology in the assigned departments. Coordinate all emergency responses. Assist in the development/updates with clinical care protocols/policy and procedures. Evaluate patient care plans. Ability to interact with physicians/medical staff on a high level. Function as a liaison between Clinical Resource Manager, and Clinical Engineering to ensure proper operation and service of equipment Document and report any malfunctioning or broken equipment. Leadership/Managerial Develop expected job results, performance plans, and professional goals for assigned staff Provide input into applicant hiring and termination decisions Monitor and report all patient care, safety, medication, technical, and employee incidents Monitor adherence to policy, procedures and practice guidelines Monitor ventilator protocol adherence Implement any necessary corrective actions in a timely manner Conduct shift planning to include assignments and redirection of staff as needed Assure appropriate supply inventory Coordinate and monitor departmental improvement projects Communicate daily activities to RT leadership Education/Mentoring Provide orientation, education and training as needed internal and external to Duke Respiratory Care Services Assure/Assess respiratory care staff competency and safety Plan and conduct instructional sessions Communicate/educate changes in policy and procedures in an effective/consistent manner Other Coordinate the evaluation of products/equipment Provide input into departmental equipment selection and function Assist with all departmental clinical research projects Serve on department related committees Required Qualifications at this Level Education Work requires completion of a Bachelor's degree in Respiratory Care, Healthcare, Business, or a field related to the assigned clinical discipline. Note: Candidates without a Bachelor's degree will be required to complete their degree within three (3) years of appointment. Experience Five years of experience in clinical respiratory therapy, including at least three years of experience in intensive care respiratory therapy; supervisory experience preferred. Degrees, Licensure, and/or Certification Current RT licensure from the North Carolina State Board of Respiratory Care Registered Respiratory Therapist (RRT) by the National Board for Respiratory Care (NBRC) Certification in Basic Life Support (BLS) Certification in Advanced Cardiac Life Support (ACLS) Certification in Pediatric Advanced Life Support (PALS) Certification in Neonatal Resuscitation Program (if applicable) Respiratory Specific Certifications (to be completed within 1 year of hire) Adult Clinical Lead RT Adult Critical Care Specialist (ACCS) Pediatric Clinical Lead RT Neonatal Pediatric Specialist (NPS) Knowledge, Skills, and Abilities Knowledge necessary to make appropriate clinical decisions and interaction relative to the specific age of a patient. Skills validation/certification of competencies for the duties and responsibilities required for a Level I RT. Work involves contact with patients of all ages, family members, physicians, nursing, and all other members of the health care team. Work is performed in all areas of the hospital. Work may require lifting or pushing in excess of 30 pounds. Required to carry emergency airway bag weighing approximately 20 pounds. Work requires walking, running, climbing and bending. Customer service and communication expertise. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.5c143e31-5e48-4549-b638-05792d185386
    $44k-61k yearly est. 2d ago
  • Customer Service Assistant

    Alphabe Insight Inc.

    Customer service supervisor job in Charlotte, NC

    About Us Property Soar is a forward-thinking real estate solutions company dedicated to elevating property management, client satisfaction, and operational excellence. We focus on building strong professional teams that drive long-term success, innovation, and exceptional service. Our culture empowers individuals to grow, lead, and create meaningful impact within a dynamic and supportive environment. Job Description We are seeking a detail-oriented and service-driven Customer Service Assistant to join our team in Charlotte, NC. In this role, you will support daily operations, assist clients, and help maintain smooth communication across departments. This position is ideal for a proactive individual who enjoys problem-solving, staying organized, and providing exceptional customer support. Responsibilities Respond to client inquiries with professionalism and accuracy. Assist in maintaining updated records, files, and documentation. Coordinate communication between clients and internal teams. Provide support in scheduling appointments and property-related tasks. Ensure a high level of service quality in every interaction. Identify opportunities to improve processes and client satisfaction. Qualifications Qualifications Strong communication and interpersonal skills. Excellent organizational and multitasking abilities. Ability to handle inquiries with clarity, patience, and problem-solving. Proficiency with basic office software and digital tools. Strong attention to detail and commitment to accuracy. Ability to work independently and in a collaborative environment. Additional Information Benefits Competitive salary ($47,000 - $52,000 per year). Career growth and development opportunities. Supportive and professional work environment. Skill-building and ongoing training. Stable, long-term job position.
    $47k-52k yearly 2d ago
  • Customer Care Manager

    Insight Global

    Customer service supervisor job in Wilmington, NC

    Insight Global is seeking a Customer Care Manager for the greater Wilmington area to support a large client of ours. Responsibilities: - Manage escalated and large warranty issues for closed homes, including insurance/litigation - Conduct in-person homeowner assessments on an as needed basis. - Determine if corrective work order is needed. - Lead root-cause analysis. - Manage trades to completion of service requests to customers' satisfaction. - Perform minor service related tasks (e.g., adjustments, repairs), as requested. - Establish and maintain positive customer relationships. - Determine trade accountability for back charges and P.O.'s. - Authorize payment for work performed up to approval limits. - Follow applicable legal protocol and process necessary workflow. - Partner with other Customer Care Managers to address escalated homeowner concerns. - Manage, contain, and continuously improve warranty spend. - Participate in Lean initiatives to improve overall efficiencies of the Division. - Communicate and facilitate training to FMs on product or process issues to eliminate long-term risk. Required Skills & Experience • 2+ years of customer service experience • Experience working with subcontractors, vendors, or partners • Ability to manage warranty/customer service processes in a high volume, fast paced environment Nice to Have Skills & Experience - Construction or warranty experience - Property Management, retail, rental car, or call center experience
    $32k-50k yearly est. 3d ago
  • Customer Service Associate

    American Signature, Inc. 4.5company rating

    Customer service supervisor job in Charlotte, NC

    At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations. Some of the functions the Customer Service Associate will perform: Embodies our values: Adventure Guides, Serve Others and Own It Assists in fostering an energetic and positive working environment Frequently communicates with customers via phone Partners with all team members to create an easy transaction and great in home delivery service Develops strong relationships with customers who shop with us in-store and online Listens to the customers' needs and presents possible options Requirements The Ideal Candidate will have, among other skills and abilities: High school diploma or general education degree (GED); or equivalent combination of education and experience Ability to read, write and comprehend simple instructions, short correspondence, and memos Ability to effectively present information in one-on-one and small group situations to customers and team members Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Demonstrated ability to handle customer calls displaying good phone skills Track record of serving others and putting team goals first Owners mindset; takes ownership over everything within scope of responsibility Embody an adventure guide; passion for the business, bringing curiosity and innovation to the job Proactive approach; identifies and solves problems Adaptability; flexible to shifting priorities and a changing environment Desire to continuously improve If you are selected for an interview, a formal job description is available. Your interviewer can answer any questions you may have about your role in our company.
    $20k-26k yearly est. 2d ago
  • Field Services Support

    Motion Automation Intelligence

    Customer service supervisor job in Salisbury, NC

    ABOUT THE COMPANY: Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. ABOUT THE ROLE: Under general supervision, provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. RESPONSIBILITIES: Specializes in providing on-site installation customer support and performing diagnoses, troubleshooting, service, and repair of complex equipment and systems. Interprets customers' needs and clarifies the responsibility for problem resolution. Performs feasibility and approves operational quality of system equipment. Provides on-site technical product support and service to customers. Provides customers assistance with the operation and maintenance of the system. Serves as Motion's liaison with customer on administrative and technical matters for assigned projects. Performs other duties as assigned. QUALIFICATIONS: Typically requires a high school diploma or GED and zero (0) to two (2) years or relevant experience. REQUIRED SKILLS: Maintenance and reliability background Ability to work independently Strong critical thinking and problem solving ability Strong communication skills required Ability to maintain a professional demeanor in a stressful situation Ability to manage contract location resources Ability to manage travel budget PREFERRED SKILLS: Asses system process Design reliability solution Implement sensors and network Monitor customer assets Predict failure Repair / Replace customer asset PAY RANGE AND COMPENSATION PACKAGE: [Pay range or salary or compensation] EQUAL OPPORTUNITY STATEMENT: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.
    $37k-84k yearly est. 2d ago
  • Commercial Construction Services Manager

    Leeds Professional Resources 4.3company rating

    Customer service supervisor job in Matthews, NC

    Leeds Professional Resources is seeking an experienced and customer-focused Commercial Construction Services Manager to join a growing team in Matthews, NC. This role will serve as the primary liaison between clients and our plumbing operations team, ensuring client satisfaction, managing service contracts, and coordinating commercial plumbing projects from inception to completion. The ideal candidate has a strong background in mechanical contracting, excellent communication skills, and the ability to build and maintain long-term client relationships. Responsibilities Act as the main point of contact for commercial plumbing clients, providing exceptional customer service and timely responses. Manage and develop client relationships to increase repeat business and long-term partnerships. Oversee commercial plumbing service agreements, including renewals, proposals, and contract management. Work closely with project managers, field supervisors, and technicians to ensure projects and service calls are completed to client expectations. Coordinate scheduling, budgeting, and resource allocation for plumbing services. Conduct site visits, attend client meetings, and provide technical support as needed. Track and report on client satisfaction, project progress, and service performance. Identify opportunities for additional services and support sales efforts to grow the plumbing division. Ensure compliance with company safety standards, local codes, and industry best practices. Qualifications Bachelor's degree in Construction Management, Business Administration, Mechanical Engineering, or related field preferred (or equivalent work experience). 2+ years of experience in commercial plumbing, mechanical contracting, or a client services/management role within the construction or facilities industry. Strong knowledge of plumbing systems, codes, and service operations. Excellent communication, negotiation, and relationship management skills.
    $38k-50k yearly est. 4d ago
  • Roofing and Sheet Metal Service Manager

    Tri-State/Service Roofing & Sheet Metal Group 4.5company rating

    Customer service supervisor job in Wilmington, NC

    Are you an experienced commercial roofing and sheet metal professional with a drive to solve problems for building owners? Established in 1923, Tri-State/Service Roofing & Sheet Metal Group has been working, building, and growing -- providing needed services to commercial, industrial, and institutional clients for 102 years. Our Wilmington, NC division of Service Roofing & Sheet Metal Company has an excellent career opportunity for a Roofing and Sheet Metal Service Manager. Join our team as the newest member in a talented and capable group of specialty construction professionals. Ideal Candidate 3+ years of experience in commercial roofing and sheet metal service Knowledge of commercial roofing systems such as TPO, EPDM, PVC, SBS, BUR and SSMR Well-versed in maintenance and repair of all commercial roofing systems A good work ethic with a drive for quality results Excellent decision-making and communication skills Responsibilities Oversee service orders from initial customer service request to writing work orders, preparing estimates, and completing labor/material posting, job reports, and billing Develop and grow service business, maintaining customer base and increasing market share with new customers Sell repair, maintenance, and re-roofing services Recommend and sell roofing maintenance plans Maintain communication with customers and ensure customer satisfaction Manage and mentor service technicians Oversee training of service technicians Responsible for ongoing safety training and adherence to safety policy of service crews Monitor quality and expediency of work Compensation Top pay commensurate with experience Company-funded retirement plan Bonus opportunity Health insurance Paid vacation and holidays Access to company vehicle The Tri-State/Service Group encourages military veterans to apply. We are an equal opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, national origin, age, disability, or any other characteristic protected by law.
    $57k-80k yearly est. 3d ago
  • TEAM LEADER 2ND PROCESSING ES

    Butterball 4.4company rating

    Customer service supervisor job in Mount Olive, NC

    Responsible for assisting the Supervisor with duties in the assigned production area while ensuring that job tasks, assignments, and rotations are followed. The Lead will also be responsible for performing a variety of production focused tasks to support the daily production goals. At Butterball, we exist to help people pass love on. As the most recognized name in turkey, the brand represents more than 60 years of cherished memories, providing quality, great tasting products that make meals something to celebrate every day. We proudly believe that life at Butterball means having a team who supports you, having the opportunity to grow personally and professionally, and making an impact on the health of others daily. Whether you choose to work at one of our five (5) manufacturing facilities in NC, AR, MO, farms in AR, NC, and KS, corporate office in NC, IL, or in the field, we believe we have an opportunity for everyone to succeed. At Butterball, we believe in fostering a culture where every team member is valued, has the opportunity to grow professionally and contribute to our success. Join us in our Purpose and apply for an opportunity today! Key Responsibilities •Follows direction of Production Supervisor to assign and instruct personnel of daily production duties. •Observes equipment operation, notifying appropriate personnel of any malfunctions and/or safety issues/concerns. •Provide accurate and timely feedback to supervisor regarding any issues or problems that may arise during daily production. •Helps coordinate daily set-up of equipment to ensure the line is prepared to run on time. •Complete required checks and measurements, record accurately. •Assist in training and developing staff to ensure a quality product. •Assist with new hire ergonomic evaluations and performance evaluations. •Position is required to work before department start time in order to assist with area set-ups. •Accountable to maintain punctual and regular attendance for scheduled work hours. •Flexible to work weekends, overtime, and holidays as needed. Minimum Qualifications (Educations & Experience) ·Must be at least 18 years of age and legally authorized to work in the United States. ·Must pass a background check, drug screen and pre-employment physical. ·Must be able to use basic math and typing skills ·Must be willing to work overtime and flexible shifts as required Essential Knowledge, Skills, and Abilities •Follows all safety, USDA, and GMP policies and guidelines. •Maintain a clean and organized work area. •Ability to work in a fast-paced environment. •Ability to communicate effectively and follow verbal and written instructions & policies. •Must be able to work in a team atmosphere and possess good leadership skills. •Must have working knowledge of all positions on the line. •Must be willing and able to perform physical requirements of the job with or without reasonable accommodation. •Ability to work in a fast-paced environment. •Ability to communicate effectively and follow verbal and written instructions & policies. Preferred Knowledge, Skills, and Abilities •Some positions may require the ability to read, write, and/or speak English. Bilingual in English/Spanish is preferred Physical Demands While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and occasionally lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus. Working Conditions & Travel Requirements •Work is performed in a food processing plant with a high noise level, storage coolers/facilities. •Must be able to work in damp and cold environments for long periods of time •Must be physically capable of working extended hours if needed and in a wet environment, standing for long periods of time, and operating processing equipment. •This position requires the individual to wear and work in personal protective equipment while in the manufacturing environment. •Must be able work with raw and/or cooked meat •The noise level of the office environment is usually moderate; the noise level in the manufacturing environment may exceed 85 DBA and require hearing protection. Disclaimer We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law. This position is deemed Safety Sensitive for purposes of Butterball's Drug/Alcohol Screening & Testing Policy. Details will be provided to individuals who receive a conditional job offer, or upon request. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer.
    $33k-46k yearly est. 2d ago
  • Customer Service Representative

    Tronity Executives

    Customer service supervisor job in Fayetteville, NC

    Job Title: Customer Service Representative Job Type: Full Time About Us As a CSR, you'll be on the front lines of our growth strategy, connecting with prospective customers, understanding their needs, and delivering value that makes a measurable difference. We're building a team that values integrity, performance, and people-and we want you to be part of it. Job Summary As a Customer Service Representative you'll be the key point of contact for customers. You'll answer any questions, queries and concerns all while being the face of the company! Your role ensures that all customers feel informed, supported, and excited while learning about our Client. Key Responsibilities • Engage with customers face to face providing friendly support • Proactively identify customer needs and recommend appropriate products, upgrades, or solutions • Handle inquiries related to pricing and general information • Achieve individual and team sales targets through excellent service and persuasive communication • Maintain up-to-date knowledge of our client's products and services Qualifications 1-3 years of experience in customer service, event coordination, or hospitality Excellent verbal and written communication skills Strong problem-solving skills and the ability to stay calm under pressure High attention to detail and exceptional organizational skills Positive, team-oriented attitude with a passion for creating memorable experiences What We Offer Competitive salary and benefits package Opportunity to travel to live events (as applicable) Fun, collaborative, and creative work environment Clear growth path in the customer experience and events space Exposure to exciting high-profile brands How to Apply We'd love to hear from you! Please submit your resume for consideration. We will be conducting virtual interviews starting later this week on Zoom.
    $26k-35k yearly est. 3d ago
  • Guest Services Manager

    Art of Living Retreat Center 4.1company rating

    Customer service supervisor job in Boone, NC

    Title: Guest Services Manager Reports to: Director of Operations Department: Hospitality Job type: Full-Time The Guest Services Manager is responsible for overseeing all aspects of Guest/Concierge Services and Transportation and acts as liaison to all departments on property, in accordance with the Center's mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of Guest Services Attendants and Transportation Shuttle Drivers. Job Duties: ● Demonstrate sincere guest focus and true appreciation for the guest experience. ● Ensure a smooth arrival through departure experience for all guests. ● Create and support the best total guest experience possible. ● Identify opportunities for maximizing daily revenues and minimizing costs, ensuring revenue and guest satisfaction targets are met and exceeded. ● Manage shift coverage, workload, and resource distribution within and across assigned teams. ● Identify training needs, design and track training for assigned departments. ● Anticipate and improve guest satisfaction in assigned areas and manage difficult service situations. ● Drive innovation, identify, and resolve issues to improve standards in assigned operational areas. ● Lead and facilitate meetings for Guest Services and Transportation. ● Develop, orient, hire, train, cross-train Guest Services and Transportation team members. ● Provide effective leadership to assigned department team members. ● Ensure payroll costs are controlled and revenue opportunities are effectively sourced and delivered. ● Train and lead assigned staff to provide logistical support for retreat operations. ● Manage and develop assigned teams to ensure career progression and effective succession planning. Staff to business levels. ● Hold regular briefings and communication meetings within the assigned departments. ● Establish and maintain a professional business relationship with all departments and vendors. ● Ensure equipment and physical facility is in peak condition including cleanliness and repair of assigned departments. ● Follow and ensure that all safety and emergency policies, procedures and practices are adhered to. ● Control costs of goods purchased, services supplied and labor as necessary. Skill and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill and/or ability required. ● Flexible work schedule to include days, evenings, holidays, and weekends. ● Two years of experience as Front Office Manager, Guest Service Manager or Director of Operations within a similar quality Hotel/Resort/Retreat Center. ● Possess strong financial acumen, with experience in increasing profitability. ● Excellent leadership skills ● Exceptional communication skills. ● Proven track record developing standard operating procedures. Education and Experience: ● A minimum of three years of proven leadership and management experience in a hotel, resort or retreat center. ● Preferred Bachelor's Degree or diploma in Hotel Management or equivalent. ● Working knowledge of Front Office and Room Reservations necessary. Language Skills: ● Excellent command of the English language in communicating both verbally and non-verbally. ● Ability to prepare/write educational materials for guests. ● Ability to effectively present information and respond to questions from managers, employees, guests, and the general public. ● Must have the ability to respond effectively to the most sensitive inquiries or complaints. Mathematical Skills: ● Ability to add, subtract, multiply and divide in all units of measure using whole numbers, fractions and decimals. ● Must be able to understand basic accounting functions. Reasoning Ability: ● Ability to apply common sense to carry out instructions in written, oral or diagram format. ● Ability to handle conflicting ideas and controversies around wellness topics and communicate information diplomatically. ● Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes necessary. ● Must be able to multi-task and respond quickly under pressure. Physical Demands: ● The Physical demands described here represent those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ● While performing duties of this job, the employee is required to sit, stand, bend, lift, walk use hand to write on chart, talk, hear, see, type on keyboard. ● The employee must periodically lift and/or move up to 25 pounds. ● Specific vision abilities required include distance vision and peripheral vision. Environment: ● The work environment characteristics described here represent those that an employee may be exposed to while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ● One on one meetings, as well as in groups, will typically be held in an office or meeting room setting. ● The noise level in the environment is moderate. *Note* All duties and requirements stated are essential job functions. This in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor. This job description does not imply any written or verbal contract. It is for information and communication only. We reserve the right to change the requirements of this job and any related responsibilities as business requires. Benefits: ● Subsidized health/dental insurance after 90 days. ● Paid vacation and sick time after 90 days. ● 401k enrollment after 1 year. ● Discounts and complimentary access to our signature programs and activities. ● Opportunity to live and work in a beautiful and serene environment. Employee Perks: ● On-site housing opportunities are available with free Wi-Fi. ● Subsidized meal plans. ● Complimentary meditation and yoga classes. ● Complimentary participation in our Signature Happiness & Silence Retreats. ● Opportunities for career advancement within the organization. ● Monthly Employee Appreciation Events (e.g., bonfire, dinner, kayaking). ● Opportunity to embrace a wholesome lifestyle of self-sufficiency, meaningful work, inner development, and accomplishment. About the Art of Living Retreat Center: Established in 2012, the Art of Living Retreat Center is an extension of the Art of Living Foundation's longstanding dedication to health, happiness, and Ayurveda worldwide. Our community thrives on a spiritual and wellness-oriented ethos. A genuine understanding and appreciation for this lifestyle are essential. We encourage individuals who resonate with our mission to seize the numerous prospects for personal growth.
    $35k-46k yearly est. 2d ago
  • Dispatcher/CSR

    Aireserv Heating and Air Conditioning

    Customer service supervisor job in Raleigh, NC

    Dispatch scheduled service, maintenance, and sales calls - Receive incoming calls in professional and courteous manner - Scheduling appointments - Assigning daily work/calls to other team members - Perform marketing and sales functions to sell additi Dispatcher, Dispatch, Driver
    $27k-35k yearly est. 3d ago
  • Service Advisor

    The Auto Club Group 4.2company rating

    Customer service supervisor job in Greensboro, NC

    Why Choose a Career with the AAA The Auto Club Group (ACG) / AAA Car Care: At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chains of AAA club-owned repair facilities in the USA. In our clean and conveniently located facilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care. Now you know about us, but who are you? You are likely someone who is organized, a skilled communicator and enjoys interacting with customers. Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more. We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us . . . Us. Come join our team! A day-in-the-life of a Service Advisor: Service Advisors serve as the liaison between customers and the automotive technicians, properly informing and educating customers on repair and maintenance needs to ensure customer safety and satisfaction. They schedule, confirm and prepare for appointments with customers to expedite their service experience. In addition, they enter repair orders into service database system; produce repair orders for customers with full transparency including cost and time estimates. Service Advisors also complete documentation of automotive problems and service needs by listening to customer's description of symptoms, clarifying description of problems, and examining service schedules while providing clear and consistent documentation within the digital vehicle inspection and the point of sale. In this role, Service Advisors will also have the opportunity to: * Prepare pricing estimates for labor and parts based on technician's notes and documentation, per business line predetermined matrix * Utilize the consultative selling process to assist customers in recommending needed maintenance based on technician notes and recommendations to accommodate each customer's situation, vehicle age, mileage and history * Communicate frequently with technicians to ensure timely completion of work * Gain superior product knowledge to effectively assist customers with service maintenance requirements and warranty information * Process customer payments for services * Collect deposit (minimum 50%) from customer on repairs that exceed $1,000 * Be an integral part of maintaining customer satisfaction scores * Actively identify member / customer needs across all business lines; introducing members to other departments. * Advocate for membership, insurance and travel departments * Assist management with inventory count and maintain of efficient stock level, as needed How we reward our employees: You know compensation goes way beyond take-home pay. AAA offers best in class benefits including, but not limited to following: * Excellent medical, dental, vision and prescription * Free AAA membership * Free uniforms and shoes * Up to 3 weeks of vacation in your first year * 11 paid holidays * We offer profit sharing, and 401k with matching contributions. * Automatic 4% 401K employer contribution * Additional 401K match of 50% up to 6% contribution o (6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income) * This role is a salaried, non-exempt position (eligible for overtime pay). * Competitive pay range starting at $45,000 (rate based on experience and actual hours worked: base rate + monthly bonus + annual bonus eligibility). * In addition to an annual base salary, Service Advisors are also eligible for: o Monthly incentive opportunity: gross-profit based o Annual incentive opportunity o Certification bonus opportunity * We are committed to work-life balance o Closed Sundays o Shorter workdays than competitors (we close at 6pm) o Weekdays, hours are 7:30am-6pm o Saturday, hours are 8am to 4pm o Closed major holidays We are looking for candidates who: Required Qualifications: * Have a High School diploma, GED or Technical school certification * Posses a valid driver's license * 6 months or more of relevant customer service or sales experience Knowledge & Skills: * Sales Acumen - uses knowledge to promote product/service value * Communication - effectively conveys information; demonstrates use of listening skills * Taking Initiative - proactively seeks out ways to improve * Collaborative Partner- works well with individuals and groups to achieve common goals * Deliver Results - achieves excellence in all tasks and goals * Customer Focus - anticipates and meets needs of customer * Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations Preferred Qualifications: * Bachelor's degree Work Environment * May experience loud noises and odors intermittently in the shop environment. * This position involves standing, walking and normal physical mobility, including reaching, grabbing, lifting and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight) * Must have own tools appropriate for their skill level for use in the center. * Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities. * Must be able to maintain working on your feet in a concrete facility for the entire work shift. * Interested in learning more? Apply Today! Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
    $45k yearly 2d ago
  • Commercial Lines Team Lead - Raleigh or Pittsburgh

    First National Bank of Pennsylvania 3.7company rating

    Customer service supervisor job in Raleigh, NC

    Primary Office Location:501 Fayetteville Street. Raleigh, North Carolina. 27601.Join our team. Make a difference - for us and for your future. Insurance Team Lead Business Unit: INSA Reports to: Varies This position is primarily responsible for leading a team of Account Managers/Client Advocates/Account Executives (CL/EB/PL) including planning, coordinating and controlling activities of the service team to maintain and enhance customer relationships, meet organizational and operational objectives and ensure all processes and service levels are consistently achieved. The incumbent ensures both new and current staff members receive the necessary job training and have the necessary tools to maximize their effectiveness, provides day to day direction and addresses questions as needed. Primary Responsibilities: Services and retains an assigned book of business. Maintains assigned customer accounts and provides all services essential to high quality customer service which include collaboration with Sales and other Service/Support areas. Oversees activities of the Service Department and assures the smooth operation of the department when responding to internal and external requests. Monitors and reviews the consistent and timely delivery of proposals, policies, endorsements, invoices, audits, cancellations and correspondence to clients. Assists in the determination of the appropriate level of service for each client and ensures these levels of service are delivered in a consistent manner. Works with internal partners, operations, staff and producers to improve client satisfactions levels and service levels. Provides assistance to the internal team and is available to answer questions on procedures or coverage when necessary. Continually reviews policy and procedures manuals to ensure they reflect best practices in all areas. Manages the training of the service team to ensure they have the appropriate skills and tools necessary to ensure the highest level of client service including helping to prioritize and provide direction as needed. Conducts performance appraisals, provides on going coaching and development feedback and if needed, coordinates appropriate disciplinary measures. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: High School or GED Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 7 Skills Required to Perform the Primary Responsibilities of this Position: Excellent management skills Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Excellent customer service skills Ability to use a personal computer and job-related software MS Word - Basic Level MS Excel - Intermediate Level MS PowerPoint - Basic Level BA or BS preferred. Experience in commercial lines property casualty operational or customer related insurance environment and TAM system. Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: Based on role, either Prop & Casualty or Life & Health required. Insurance designation preferred. Physical Requirements or Work Conditions Beyond Traditional Office Work: Frequent driving (car, van, truck) Equal Employment Opportunity (EEO): It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
    $78k-148k yearly est. 3d ago
  • Shift Team Lead

    ASCI Family of Companies 3.6company rating

    Customer service supervisor job in Havelock, NC

    Shift Lead - Cherry Point MCAS,NC Employment Type: Full-time, Exempt Who you are Are you an experienced leader who thrives in fast-paced operational environments? Do you take pride in delivering exceptional service, ensuring safety, and supporting mission-critical operations? Join our team at Cherry Point MCAS as a Shift Lead, where you'll play a vital role in supervising personnel, managing daily operations, and supporting our government customer with excellence. Why this role matters As a Shift Lead, you are the heartbeat of day-to-day operations-ensuring safe practices, coordinating workflows, managing personnel, and upholding high standards of quality and customer satisfaction. You'll directly support the Site/Project Manager, lead a diverse team, and oversee key equipment, transportation, and flight line support activities. This role impacts operational integrity, government customer relationships, and the safety of every team member. Your leadership makes the mission possible. Key Responsibilities Lead & Supervise Daily Operations Set daily work priorities and ensure smooth workflow across the shift. Train, coach, evaluate, and motivate employees to maintain high safety and performance standards. Ensure team compliance with all required training, certifications, licenses, and physicals. Oversee performance evaluations and take part in hiring, promotions, or disciplinary decisions. Ensure Safety, Quality & Compliance Model safe work practices and eliminate hazards whenever possible. Enforce government, customer, and company requirements including IMS and site-specific policies. Verify oversize load permits, escort personnel requirements, and proper operator endorsements each shift. Conduct inspections, audits, and sign all 10/10 truck inspection checklists. Maintain Accountability & Secure Operations Safeguard all government-furnished property and control access to equipment, tools, and secured areas. Prevent unauthorized access and ensure lock protocols are strictly followed. Ensure employee badges and passes are returned to FRCE Security upon separation. Support Logistics & Customer Success Ensure timely, accurate delivery of materials in full compliance with government and client expectations. Create, schedule, and publish shuttle service routes weekly. Maintain open communication with employees, management, and government customer(s). Participate in incident investigations, notify required parties, and complete required reports. Qualifications Required: 7+ years of progressively responsible experience in materials management, equipment operations, flight line support, and/or transportation. 2+ years of supervisory experience. High School Diploma required; Bachelor's in Business or Supply Chain preferred. U.S. Citizenship (required for government site access). Valid Class C Driver's License with clean driving history; CDL A/B and endorsements (P, X) preferred. Ability to obtain Oversize Load Escort and Forklift certifications within six months if not already held. Ability to pass a government background investigation. Core Competencies Needed You'll be successful in this role if you bring: Strong leadership and decision-making skills Excellent delegation and team-building abilities High adaptability and initiative Strong judgement under pressure Advanced proficiency with MS Word and Excel Strong organizational and planning abilities Working Conditions This position operates in active job-site environments including outdoor yards and indoor warehouses, with regular exposure to noise, weather, and heavy equipment. The role requires mobility, PPE use, and occasional travel. Physical demands include frequent walking, lifting, climbing, and equipment operation. Compensation & Benefits Benefits: Paid holidays, PTO, Vacation time, Sick leave, Full benefits package available, 401(k) program Veterans preference applies Equal Employment Opportunity We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, gender, gender identity, sexual orientation, religion, national origin, age, disability, military or veteran status, or any other legally protected classification. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
    $47k-92k yearly est. 4d ago
  • Customer Service Manager

    Addison Group 4.6company rating

    Customer service supervisor job in Apex, NC

    Job Title: Customer Experience Manager Industry: Specialty Coatings / Manufacturing / Chemicals Pay: $90,000-$100,000 Benefits: Vision, Dental, Health, 401(k) Job Description: Addison Group is partnering with a growing manufacturing organization to hire a Customer Experience Manager. The ideal candidate is a hands-on, customer-focused leader with strong experience in manufacturing environments and a proven ability to manage teams, processes, and customer escalations. This is a highly visible, onsite leadership role that requires strong operational judgment, excellent communication skills, and a proactive approach to continuous improvement. Key Responsibilities: Lead, coach, and manage a team of Customer Service Representatives Oversee daily customer service operations, including order entry and issue resolution Serve as the escalation point for complex customer and sales-related issues Optimize workflows, staffing, and processes to meet service-level KPIs Maintain accurate and consistent master data within SAP Coordinate vendor scheduling, logistics, and customer service execution Manage inventory levels in alignment with established stock targets Evaluate and manage third-party logistics (3PL) partner performance Proactively resolve quality issues tied to production or logistics Build and maintain strong customer relationships to drive trust and loyalty Required Qualifications: 10+ years of customer service leadership experience Manufacturing or similar operational environment background required Proven experience managing direct reports Strong hands-on experience with SAP (required) Experience handling order entry and complex customer escalations Proficiency with Microsoft Excel, Power BI, and Microsoft Office Bachelor's degree preferred (or equivalent experience) Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
    $90k-100k yearly 5d ago
  • Customer Service Assistant

    Alphabe Insight Inc.

    Customer service supervisor job in Charlotte, NC

    About Us At Harvest Evo, we are dedicated to delivering excellence through innovation, precision, and genuine partnership. Our mission is to empower businesses with solutions that promote growth, efficiency, and long-term success. As a company built on integrity and collaboration, we take pride in creating a professional environment where every team member is valued and inspired to thrive. Job Description We are seeking a Customer Service Assistant to join our dedicated team in Charlotte. This role focuses on supporting customers through clear communication, efficient problem-solving, and a commitment to outstanding service. The ideal candidate will demonstrate professionalism, adaptability, and a customer-oriented mindset. Responsibilities Respond to customer inquiries via phone, email, and internal systems with accuracy and courtesy. Assist in processing orders, tracking shipments, and resolving service-related issues. Maintain detailed and organized records of client interactions. Collaborate with internal departments to ensure customer satisfaction and timely resolution of concerns. Contribute to improving processes and overall service efficiency. Qualifications Qualifications Excellent written and verbal communication skills. Strong organizational and multitasking abilities. Detail-oriented and reliable in maintaining confidentiality and accuracy. Proficiency in basic computer and office software. Positive attitude and a team-focused mindset. Additional Information Benefits Competitive salary range of $46,000 - $50,000 per year. Opportunities for professional growth and advancement. Supportive and inclusive work environment. Comprehensive training and development programs. Full-time, on-site position with stable career potential.
    $46k-50k yearly 2d ago
  • Customer Account Specialist

    Insight Global

    Customer service supervisor job in Charlotte, NC

    Must Haves: Associate's degree or equivalent work experience required. Undergraduate degree preferred. 3-5 years of experience in a corporate environment Excellent telephone skills required in order to deliver the best experience to the customer. Requires a good attitude, attentiveness, timeliness, and personalization of each customer's experience. Outgoing personality with strong organizational and time management skills. Resilient, persistent and dedicated sales skills conducted predominantly by phone. Proficient in Windows Operating Systems. Plusses: Experience working in supply chain or logistics Proven leadership experience Consistency in past positions Client facing experience Experience using SAP Experience using a video conferencing platform like MS Teams or Ring Central Day to Day: Receive and process orders via inbound telephone calls, email, and EDI from B2B customers. Expedite as required to ensure customer satisfaction. Responsible for confirming order, product availability, delivery status using company guidelines and assigned distribution lanes. Build effective team unity through collaboration, trust, and accountability as a member of a high-performance work team to deliver profitable results to our customers. Assure to follow all company policies regarding product information and sales policy portals to ensure all customer transactions are accurate. Create action plan with external sales team to meet established goals and objectives for volume and market share. Track customer facing measures to include missed order and shipment reporting. Research and resolve customer disputed items while working with the customer solution team. Maximize daily shipments and volume while working with the BMD insides sales team to contribute to company's market share and achieve sales volume targets. Collaborating with customer solutions team and sales. Job Description: A well-known manufacturing client of Insight Global is looking to bring on a Customer Account Specialist in Charlotte, NC. This role is hybrid, with 3 days a week onsite in the office. The main focus is making sure B2B customers get top-notch service-processing orders, handling special requests, building strong relationships, and helping drive company profits. You'll be juggling a high volume of inbound calls from customers, plant contacts, carriers, and field sales. They're looking for someone who's collaborative, a strong team player, thinks analytically, and can make smart decisions independently. If you're highly motivated and thrive in a fast-paced, high-performing team, this could be a great fit. Compensation: $20/hour while on contract, upon permanent conversion, salary is $57k. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
    $57k yearly 2d ago
  • Service Advisor

    The Auto Club Group 4.2company rating

    Customer service supervisor job in Wilmington, NC

    Why Choose a Career with the AAA The Auto Club Group (ACG) / AAA Car Care: At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technicalexpertise. With 34 stores and counting, we are the largestchainsof AAA club-owned repair facilities in the USA. In our clean and convenientlylocatedfacilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care. Now you know about us, but who are you? You arelikely someonewho is organized, a skilledcommunicatorand enjoys interacting with customers.Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more. Weare membersserving members. We are committed. We aspire to create a workplace that helps others,membersand team members alike. This is What Makes Us . . . Us. Come join our team! A day-in-the-life of a Service Advisor: Service Advisors serve as the liaison between customers and the automotive technicians, properly informing and educating customers on repair and maintenance needs to ensure customer safety and satisfaction. They schedule,confirmandprepare forappointments with customers toexpeditetheir service experience. In addition, they enter repair orders intoservicedatabase system; produce repair orders for customers with full transparency including cost and time estimates. Service Advisors also complete documentation of automotive problems and service needs by listening to customer's description of symptoms, clarifying description of problems, and examining service schedules while providing clear and consistent documentation within the digital vehicle inspection and the point of sale. In this role, Service Advisors will alsohave the opportunity to: Prepare pricing estimates for labor and parts based on technician's notes and documentation, per business line predetermined matrix Utilize the consultative selling process toassistcustomers in recommending needed maintenance based on technician notes and recommendations to accommodate each customer's situation, vehicle age,mileageand history Communicatefrequentlywith technicians to ensuretimelycompletion of work Gain superior product knowledge to effectivelyassistcustomers with service maintenance requirements and warranty information Process customer payments for services Collect deposit (minimum 50%) from customer on repairs that exceed $1,000 Be an integral part ofmaintainingcustomer satisfaction scores Activelyidentifymember / customer needs across all business lines; introducing members to other departments. Advocate for membership,insuranceand travel departments Assistmanagement with inventory count andmaintainof efficient stock level, as needed How we reward our employees: You know compensation goes way beyond take-home pay. AAA offers best in class benefits including, but not limited to following: This role is a salaried, non-exempt position (eligible for overtime pay) . Competitive pay range starting at $45,000 annually (rate based on experience and actual hours worked: base rate + monthly bonus + annual bonus eligibility). In addition to an annual base salary, Service Advisors are also eligible for: Monthly incentive opportunity:gross-profitbased Annual incentive opportunity Certification bonus opportunity Excellent medical, dental, vision and prescription Free AAA membership Free uniforms and shoes Up to 3 weeks of vacation in your first year 11 paid holidays We offer profit sharing, and 401k with matching contributions. Automatic 4% 401K employer contribution Additional 401K match of 50% up to 6% contribution (6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income) We are committed to work-life balance Closed Sundays Shorter workdays than competitors (we close at 6pm) Weekdays, hours are 7:30am-6pm Saturday, hours are 8am to 4pm Closed major holidays We are looking for candidates who: Required Qualifications: Have a High School diploma,GEDor Technical school certification Possesa valid driver's license 6 months or more of relevant customer service or sales experience Knowledge & Skills: Sales Acumen - uses knowledge to promote product/service value Communication - effectively conveys information;demonstratesuse of listening skills Taking Initiative - proactively seeks out ways to improve Collaborative Partner- works well with individuals and groups to achieve common goals Deliver Results - achieves excellence in all tasks and goals Customer Focus -anticipatesand meets needs of customer Ability to work effectively in a busy environment, interacting with people and dealing withdifficult situations Preferred Qualifications: Bachelor's degree Work Environment May experience loud noises and odors intermittently in the shop environment. This position involves standing, walking and normal physical mobility, including reaching, grabbing,liftingand carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight) Must haveowntoolsappropriate fortheir skill level for use in the center. Must be able to work in the heat, as some locations do not have air conditioning. Fans are presentinall facilities. Must be able tomaintainworking on your feet in a concrete facility for the entire work shift. Interested in learning more? Apply Today! Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
    $45k yearly 3d ago

Learn more about customer service supervisor jobs

Do you work as a customer service supervisor?

What are the top employers for customer service supervisor in NC?

Top 10 Customer Service Supervisor companies in NC

  1. Whole Foods Market

  2. KFC

  3. Piedmont Airlines

  4. Waste Pro

  5. Wawa

  6. PetSmart

  7. Petsuites

  8. iQor Holdings Inc.

  9. Gat

  10. Ollie's Bargain Outlet

Job type you want
Full Time
Part Time
Internship
Temporary

Browse customer service supervisor jobs in north carolina by city

All customer service supervisor jobs

Jobs in North Carolina