Customer service supervisor jobs in North Charleston, SC - 591 jobs

LogFret seeks an experienced Customer Service Rep. to join us. The candidate must have extensive knowledge of the job. You maintain the customer services activities. Ready for a lifestyle that keeps you closer to home? This is the role for you. Assisting in the Customer Service Operatives daily, including coordinating works to Open Market and liaising with the Customer Service Manager, ensuring all correspondence is logged. Dealing with correspondence via phone, letter, email and fax, you will ensure acknowledgements are received within a timely manner, whilst carrying out general office administrative duties, i.e. letters, scanning, printing, filing and binding of documents when required. Responsibilities: Provide exceptional customer service internally and externally. Manage switchboard and answer or direct incoming phone calls. Assist with granting site access and updating usernames and passwords for clients. Provide information to customers via phone and email. Use various systems, software, and support tools efficiently. Keep track of customer accounts and make updates with new account information as necessary. Provide thorough follow-ups to customer interactions, ensuring customer satisfaction. All other duties and responsibilities as assigned. Physical Demands: Must be able to lift up to 25 pounds. Must be able to stand and walk for prolonged amounts of time. Must be able to twist, bend and squat periodically. Education & Experience: High school diploma preferred. Ability to successfully multi-task, works efficiently, and meet deadlines. Ability to work independently and in a team environment. Must have experience with Microsoft Office: Word and Excel. Requirements: Must have 1 years of proven customer service experience. Drug Screening. Customer service skills and the ability to communicate professionally required. High school diploma or GED. Pre-employment background check required. Benefits: Life Insurance. $30.50 per hour. Paid Time Off (PTO). 401(k) Medical, dental, and vision insurance programs. Monthly Bonus. About Logfret: Logfret is an international freight forwarding company comprising over 70 owned offices and a network of over 120 offices. Our commitment is to solve logistics problem and raise expectation through our industry's best digital freight solution, taking businesses to the next level.

The Inside Sales Supervisor leads the inside sales team while maintaining their own book of business focused on recruitment marketing solutions across Evening Post Publishing Newspaper Group (EPPNG) properties. This position serves as the primary classified advertising contact, handles products/directories and will assist with front desk duties as needed. This role combines hands-on sales with team leadership developing creative sales promotions, coaching the team, and driving revenue across recruitment, legal, obituary, directory products and other classified projects. The ideal candidate understands both sales and marketing, brings creative energy to promotional campaigns, and can motivate a team while personally closing deals and building client relationships. RESPONSIBILITIES: Lead and manage inside sales team, including hiring, training, performance evaluation, and professional development Develop and execute strategic sales plans to achieve revenue targets and manage team performance to organizational goals Forecast revenue performance, establish KPIs, and develop gap recovery plans to address performance shortfalls and opportunities Provide hands-on coaching and mentoring to team members on selling approaches and product knowledge Oversee team operations for recruitment, legal, obituary and other classified advertising including rate structure, ordering processes, and special projects Develop creative sales promotions and marketing campaigns to drive revenue growth and client engagement Maintain and grow individual book of business focused on recruitment marketing solutions Prospect for new clients and develop strong relationships to understand and exceed customer needs Provide monthly and quarterly activity reports to inside sales team management Create accountability structures, performance improvement plans, and sales best practices for the team Collaborate with advertising leadership and across EPPNG properties to optimize workflow and identify revenue opportunities Ensure CRM data quality and accuracy across all recruitment sales activities Handle escalated customer service issues and resolve billing disputes Other duties as assigned REQUIREMENTS: Education & Experience: Bachelor's degree in Business, Marketing, Communications, or equivalent work experience 2+ years leadership or supervisory experience required Proven track record of achieving revenue targets and developing successful sales campaigns Experience in recruitment marketing, advertising, or media sales preferred Knowledge, Skills & Abilities: Strong leadership and team management skills with ability to motivate and develop staff Creative thinking with ability to develop compelling sales promotions and marketing campaigns Excellent written and oral communication skills with consultative selling approach Strong analytical and problem-solving skills for performance evaluation and strategic planning Proficiency in CRM systems, MS Office, and Internet browsers Ability to thrive in a multi-tasking, fast-paced environment with strong organizational skills and attention to detail Valid driver's license with good driving history Physical Requirements & Travel: Primarily indoor work environment with sitting, walking, standing, and occasional light lifting up to 30 pounds Occasional travel to client locations and company offices; work in office 2-3 days per week to oversee team Evening Post Publishing is an equal opportunity, drug-free workplace.

Job DescriptionDescription: Are you tired of feeling like just a number at work? At MainOcean, we believe work should be more than just a job ~ it should feel like a second home. We pride ourselves on offering a family-style environment where every team member is a valued contributor and shares a commitment to excellence. With over 100 years of combined expertise across three generations, our business stands as a cornerstone in logistics and transport throughout the Southeast and Gulf Coast. We excel in providing innovative supply chain solutions through our integrated network of warehouses, ports, and transportation services. Come join our passionate team and experience a dynamic, collaborative environment where your growth and success are at the heart of what we do. About Us: We are proud to be a family-run, regionally focused company led by three generations with more than 100 years of combined logistics, transport and stevedore experience in the Southeast and Gulf Coast. MainOcean LLC, is a consolidated family of companies providing logistics and supply chain solutions to cargo owners and shippers through the warehouse, port, and transportation industries. Job Purpose: The Customer Service Supervisor leads and supports Customer Service Representatives (CSR's) while directly managing assigned accounts. This role serves as a key liaison among customers, CSR's, warehouse associates, dispatch teams and leadership to ensure seamless communication, coordination, and service execution. In addition to overseeing designated accounts, the Supervisor provides backup coverage for other customer accounts as needed to ensure continuity of service. Duties & Responsibilities: Provide proactive communication to CSR's, customers, warehouse associates, and the dispatch team. Respond to Customer inquiries in a timely manner with a proactive approach and sense of urgency. Investigate, troubleshoot and resolve customer issues by accurately gathering details and identifying root causes. Escalate complex or unresolved customer concerns to management and implement approved resolutions. Execute management approved resolution for the Customer. Ensure adherence to established order processes, policies and procedures. Maintain records as required by company and regulatory standards. Collaborate, assist and cross train teammates on accounts and processes. Serve as a backup coverage for customer accounts to support service continuity during absences or high-volume periods. Support continuous improvement by contributing to the ongoing efforts to improve all experiences with MainOcean Carolinas, LLC. Assist with customer account inventories as needed. Additional duties as assigned. Duties and responsibilities may change, and new ones may be added, at any time with or without advanced notice. Requirements: Skills and Qualifications: High School Diploma required. 1+ years of experience in 3PL or logistics environment. 1+ years of customer service experience. Familiarity with WMS systems. Able to type 40 to 60 words per minute. Proficiency in Microsoft Office, particularly Word, Excel, PowerPoint, and Outlook. Excellent phone etiquette, customer service and interpersonal skills. Excellent verbal and written communication skills. Excellent organizational, task and time management skills. Excellent attention to detail. Strong problem solving and troubleshooting skills with an analytical mindset. Possess a strong sense of initiative, “can-do” attitude, and be a proactive problem-solver. Able to adapt to shifting priorities in a fast-paced environment while maintaining the ability to meet deadlines. Flexible team player. Working Conditions: None: The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise occasionally: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level. Physical Requirements: Light work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. Standing: Remaining upright on the feet, particularly for sustained periods of time. Sitting: Be in a seated position for an extended period of time. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound. Seeing: Clarity of vision at near and far distances, depth perception, and able to work in low light environments. Direct Reports: None. Acknowledgements MainOcean Carolinas LLC provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MainOcean Carolinas LLC to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources - ****************. Your employment with MainOcean Carolinas LLC is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with MainOcean Carolinas LLC is not guaranteed for any length of time.

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Provide efficient, friendly service to all of our customers Promote and sell air travel with American Eagle and American Airlines and/or one of our contracted carriers Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies Determine flight close-out time and prepare, complete, and check various flight forms for accuracy Conduct agent observations and associate activities Administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation Maintains supplies and inventory control logs Prepares customer correspondence, investigates discrepancies, and compiles statistical data for reports Assist management in the completion of administrative duties and to acts as a company representative when assigned In this role the employee may be subject to engine fumes, vehicle emissions, dust, and engine noise Responsible for standing, using finger dexterity, typing, climbing, and descending stairs numerous times a day Check baggage and parcels weighing up to 75 lbs. which involves carrying, bending, lifting, and turning Meet arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57,000 lbs It is required that the agent can use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate area Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting Qualifications Who are we looking for? Requirements Minimum age: 18 High school diploma, GED, or international equivalent Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role Willing and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off Flexible to work additional hours with short notice when operationally necessary Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs. Must be customer focused, detail oriented, and interested in the airline industry Must be comfortable working with computers and ability to learn new computer programs Must be able to read, write, fluently speak, and understand the English language Possess the legal right to work in the United States Demonstrated ability to communicate verbally and in writing Strong organizational, interpersonal, negotiation, and leadership skills preferred Above average attendance preferred Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred One year of customer service experience preferred Prior training and/or curriculum development experience preferred Experience using Word and Excel preferred Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled We can recommend jobs specifically for you! Click here to get started.

We're looking for a tech-savvy problem solver who loves making systems talk to each other. If you thrive on turning chaos into order through automation and smart workflows, keep reading. About Us At SAGE Event Management, we help speakers, coaches, and thought leaders turn their message into movements through high-impact virtual live events. From our Charleston-based studios, we produce events for world-class clients like Tony Robbins, Lisa Nichols, and Jack Canfield, as well as hundreds of entrepreneurs building businesses that change lives. We believe simplicity scales and smart automation is at the heart of how we deliver powerful client experiences while keeping operations lean and efficient. The Role You'll be the go-to expert responsible for managing and optimizing our marketing tech stack, including Keap, ClickFunnels, Zapier, and n8n. Your mission: streamline our operations, automate the repetitive, and make data flow seamlessly across platforms. This is a hands-on role where you'll build, test, and deploy real solutions that help our team move faster and our clients have better experiences. What You'll Do Design and maintain automation using a combination of Keap, Zapier, n8n, and other tools. Manage and optimize our Keap CRM, including campaigns, tagging, segmentation, and reporting Support funnel builds, integration, and data flows in ClickFunnels Troubleshoot and resolve automation errors quickly Map, document, and improve workflows across departments Collaborate with marketing, operations, and leadership to design smarter systems Monitor data accuracy and system health across all tools Who You Are You get a kick out of clean systems and efficient processes You've worked with Keap, ClickFunnels, and Zapier (n8n experience is a plus) You're comfortable with AI, APIs (not programming, though that is a plus) , webhooks, and integrations You communicate clearly and collaborate well with both technical and non-technical teammates You don't just fix problems, you prevent them with better design You're excited about being the automation brain inside a fast-moving, impact-driven company Requirements 2+ years of hands-on CRM or automation experience Strong working knowledge of Keap and Zapier (ClickFunnels + n8n preferred) Basic understanding of HTML or low-code solutions Excellent attention to detail and documentation habits Located in or willing to relocate to Charleston, SC Compensation & Perks Salary: $65,000-$85,000+, depending on experience Health insurance, paid vacation, and holidays A fun, fast-paced environment where innovation is encouraged and rewarded

Our Company All Ways Caring HomeCare in Charleston, SC The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance. External Job Description Understands and ensures adherence to the agreed plan of care for each client in your caseload Facilitates communication and serving as a liason between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies Monitors and escalates changes in client's plan of care, services or condition Ensures proper documentation and record-keeping for agency payers Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified Coordinates or supports new hire on-boarding as well as employee exit meetings Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS Coordinates Personnel Action Forms (PAF) for assigned service site(s) Ensures compliance with federal, state, and local employment laws and regulations Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker Other duties as assigned Qualifications High school diploma or GED; some college coursework or Associates degree preferred Two or more years of community service, client service or staffing experience Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT) One to two years of Human Resources with high volume recruiting experience preferred One to two years in a supervisory role preferred Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred Ability to make decisions quickly, and manage confidential information Excellent customer service skills and experience working with the public in a friendly and professional manner General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services Minimal travel may be required About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Salary Range USD $16.00 - $20.00 / Hour

Our Company All Ways Caring HomeCare in Charleston, SC The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance. External Job Description Understands and ensures adherence to the agreed plan of care for each client in your caseload Facilitates communication and serving as a liason between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies Monitors and escalates changes in client's plan of care, services or condition Ensures proper documentation and record-keeping for agency payers Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified Coordinates or supports new hire on-boarding as well as employee exit meetings Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS Coordinates Personnel Action Forms (PAF) for assigned service site(s) Ensures compliance with federal, state, and local employment laws and regulations Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker Other duties as assigned Qualifications High school diploma or GED; some college coursework or Associates degree preferred Two or more years of community service, client service or staffing experience Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT) One to two years of Human Resources with high volume recruiting experience preferred One to two years in a supervisory role preferred Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred Ability to make decisions quickly, and manage confidential information Excellent customer service skills and experience working with the public in a friendly and professional manner General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services Minimal travel may be required About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Salary Range USD $16.00 - $20.00 / Hour

Benefits: 401(k) matching Bonus based on performance Company parties Competitive salary Employee discounts Opportunity for advancement Paid time off Health insurance Customer Satisfaction Leader - Join the Best Team in the Business! Preferred Appliance Sales and Repair - Summerville, SC At Preferred Appliance Sales and Repair, we don't just sell appliances-we deliver an experience. We're growing fast and looking for an enthusiastic, people-focused Customer Satisfaction Leader to be the voice of our company and the reason our customers keep coming back. If you're the kind of person who thrives on making people happy, pays attention to the details, and believes that communication is key to great service, this is the opportunity for you. What You'll Do: Call customers the day after delivery to ensure their satisfaction Answer incoming calls and return missed calls promptly Respond to customer emails and website inquiries Follow up with potential buyers to assist with their purchasing journey Resolve customer concerns with professionalism and care Be the bridge between our team and the customer to ensure a five-star experience every time What We're Looking For: A great communicator who's confident and friendly on the phone and in writing Highly organized and able to juggle multiple conversations and tasks at once Detail-oriented, dependable, and proactive Someone who takes pride in helping others and goes the extra mile to solve problems Experience in customer service, sales, or retail is a plus, but not required for the right person Why Preferred Appliance? Weekly pay Paid time off and holiday pay Employee discounts Sundays off-guaranteed Matching retirement plan A positive, supportive team environment where your work truly matters Growth opportunities with a company that values your contribution This isn't just another customer service job. This is your chance to be a key part of something bigger-a company that values people, both customers and employees alike. If you're ready to make a real impact and grow with a business that's redefining retail and repair, we want to hear from you. Apply today and become part of the Preferred Appliance family. Compensation: $16.00 - $20.00 per hour

The Pediatric Meducare Transport Team Manager provides strategic and clinical leadership for MUSC Health's pediatric transport service, a vital part of the Prehospital Medicine Division within the Department of Emergency Medicine. This role oversees critical care and inter-facility transport operations, including air (helicopter) and ground transport of pediatric patients, ensuring safe, timely, and high-quality care during one of the most crucial points in the care continuum. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Regular Cost Center CC000516 CHS - Meducare Flight Activities Fund (SJCH) Pay Rate Type Salary Pay Grade Health-33 Scheduled Weekly Hours 40 Work Shift In this leadership role, you will manage a multidisciplinary team of clinical transport professionals responsible for the safe transfer of pediatric patients across MUSC facilities and external healthcare systems. The position demands a skilled, compassionate leader with clinical insight and operational acumen to guide a high-performing team in high-stakes environments. Key Responsibilities: * Lead and manage the Pediatric Meducare Transport Team, including clinical and operational staff * Ensure the safe transport of pediatric patients, including those requiring critical care * Oversee air and ground transport operations, including helicopter ambulance services * Maintain regulatory compliance, licensure, and credentialing standards * Coordinate with Emergency Medicine leadership and Prehospital Medicine stakeholders * Develop and implement process improvement, training, and clinical education programs * Manage budgets, staff scheduling, and performance evaluation * Respond to service needs, escalations, and patient care concerns during transport Additional Job Description Minimum Requirements * Education: Graduate of an accredited school of nursing * Licensure: Active Registered Nurse license (South Carolina or compact state) * Experience: * Minimum 5 years of nursing experience * At least 2 years in a supervisory or leadership role * Pediatric or transport experience strongly preferred * Certifications: * Current Basic Life Support (BLS) certification (AHA or Red Cross) * Additional pediatric transport or critical care certifications (e.g., PALS, NRP) preferred Why Join Us? As South Carolina's only academic health system, MUSC Health is recognized for advancing patient care, education, and innovation. By joining the Pediatric Meducare Transport Team, you become part of a life-saving mission that bridges emergency medicine, transport excellence, and pediatric specialty care. At MUSC, you'll find: * A purpose-driven role serving South Carolina's most vulnerable patients * Opportunities to lead in a cutting-edge transport and emergency care setting * Collaboration with highly skilled clinicians and emergency professionals * A strong culture of teamwork, clinical excellence, and professional growth If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: ***************************************

To coordinate the daily shift functions of the baggage service department for the Baggage Service Agents. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customer service experience preferred. 4. Must be 18 years of age or older. 5. Must have reliable telephone and transportation. 6. Must have prior baggage service or airline experience. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of passengers, client representatives and employees. 3. Must be able to sit, stand, lift, and/or bend throughout shift. 4. Must pass a pre-employment drug test. 5. Must pass a pre-employment criminal background check. 6. Must be able to read, write, understand and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Must ensure that carousel agents are making baggage arrival announcements when customers arrive in the claim area providing information and instructions. Must ensure that the Log Agents are logging each flight as bags are delivered to the claim area. 2. Must monitor the delivery of baggage and handle irregularities associated with the internal baggage process. 3. Must ensure the agents initiate files for lost, damage and pilfered baggage. Must ensure the tracing activity is completed daily for tracers and on hands. Must ensure settlement claims are monitored. 4. Must ensure agents coordinate the return of delayed luggage to customers. Must ensure agents are preparing Bag Delivery Orders properly and arranging for deliver promptly. 5. Must ensure agents process and secure unclaimed luggage within 90 minutes, updates files and creates an on hand record in SABRE. Must ensure that agents contact the passengers immediately upon arrival of unclaimed bags if phone number or address is available. 6. Must ensure solid communication with Ramp services regarding bag deliveries or missing bags. 7. Must be familiar with all FAA/Airline/Company regulations. 8. Must keep Baggage Manager informed of needs and problems in assigned areas, maintain cleanliness of immediate work and report maintenance needs. 9. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. 10. Attend meetings and in-services as required. 11. Utilize appropriate communications channels and maintain records, reports and files as required. 12. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible. 13. Adhere to company policies and procedures and participate in achievement of company objectives. 14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 15. Assign daily assignments to agents and follow up to ensure duties are correct and complete. 16. Complete Supervisor Checklist daily. 17. Ensure Queues are checked and responded to each hour. 18. Ensure that all agents have been properly trained to complete daily assignments and duties. 19. Ensure that proper on hand inventories are completed correctly and completely each shift. 20. Ensure that all agents are dressed properly and professionally. 21. AM Supervisor must make copies of Time Sheets. Ensure that the Attendance Log is updated daily with tardiness, absences, vacations, code 39s etc. 22. Must check time sheets throughout shift to ensure agents are signing in completely and correctly. 23. Must coach and counsel agents on Disciplinary Action Forms for attendance, code 39s, customer complaints etc. Ensure that coaching and counseling of agents is fair and consistent. Agents must be coached and counseled within 48 hours of incident. Disciplinary Action forms should be kept in the employee's personnel file. 24. Ensure that agents are 100% compliant on recurrent/ongoing training. 25. Keep proper records and documentation of all checks and travel vouchers that are distributed. Ensure that the check log is updated. You are responsible and held accountable for your die plate. 26. Perform other duties as requested.

Subscriber Management Team (SMT) Member / Lead Minimum Security Clearance: Secret eCRAFT: CSE2 / SISS2 Education: Bachelor's degree Years of Experience: 3 Description The Subscriber Management Team (SMT) supports Defensive Cyber Operations by serving as the primary point of contact for Defense Health Agency subscribers. This role focuses on account management, compliance tracking, documentation management, and customer coordination in support of enterprise cybersecurity operations protecting Department of Defense (DoD) information systems. The SMT gathers, organizes, tracks, and maintains subscriber and tool-related information to ensure timely documentation, compliance reporting, and operational readiness. This position requires strong organizational skills, attention to detail, and the ability to communicate effectively with both technical and non-technical stakeholders across multiple organizations. Duties and Responsibilities Serve as the central point of contact for subscribers regarding computer network defense tool accounts and access requests Manage and track system access requests, documentation submissions, and compliance artifacts Coordinate with subscriber organizations to ensure timely and accurate completion of required documentation Monitor compliance status and provide updates and reports to leadership as required Track, review, update, and submit documentation in accordance with established processes and timelines Maintain and administer Standard Operating Procedures (SOPs) and supporting documentation Support monitoring tools and interfaces to validate account status and compliance Deliver responsive and professional customer support to internal and external stakeholders Manage and prioritize multiple tasks to meet short-suspense deadlines Support process improvement initiatives, project coordination, and sustainment activities Required Skills Experience in an operational cybersecurity, managed security services, or similar information technology environment Experience using the Military Health System Help Desk ServiceNow ticketing system Experience using Microsoft Teams Experience with Jira and Confluence Experience working with Microsoft SharePoint Basic understanding of network hardware, protocols, and enterprise network operations Familiarity with Internet Protocol (IP) address management, network assignment, and subnetting Ability to navigate security monitoring tools and interfaces such as Splunk or Trellix ePolicy Orchestrator Experience managing documentation workflows and compliance submissions Project management experience High attention to detail with a proactive, self-motivated work approach Desired Skills Ability to work effectively in a dynamic, team-oriented environment and adapt to changing priorities Experience identifying deficiencies and obstacles to achieving organizational objectives Experience with asset management and tracking Strong verbal and written communication skills Ability to explain technical concepts to audiences with varying levels of technical understanding Logical and analytical problem-solving abilities Ability to work independently with minimal supervision Strong understanding of common enterprise information technology environments Knowledge of network security procedures, best practices, and implementation concepts Proficiency with desktop productivity tools including Adobe Acrobat, Microsoft Excel, and Microsoft Word Experience, Education and Certification Requirements Bachelor's degree in a relevant technical discipline or a minimum of three (3) years of equivalent work experience Must possess a Department of Defense (DoD) 8570 Information Assurance Management (IAM) Level I certification Additional Information Position may require up to 20% travel as mission needs dictate Benefits at 3 Reasons Consulting At 3 Reasons Consulting, we are committed to supporting the well-being of our team with a comprehensive benefits package that includes both company-paid and shared-cost options. Our benefits are designed to enhance your health, financial security, and work-life balance to help you thrive personally and professionally as a valued member of our team. Company-Paid Benefits Short/Long Term Disability Basic Life Insurance Direct Payroll Deposit Leave Accrual Holidays 401(k) Match Employee / Company Shared Benefits Additional (Voluntary) Life Insurance 401(k) Medical Coverage Dental Coverage Vision Care Plan Flexible Spending Account Plan 3 Reasons Consulting is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment and hold all 3 Reasons employees accountable to protect this mission. We do not discriminate on the basis of race, color, gender, religion, national origin, sexual orientation, age, marital status, veteran status, military status, disability status, or any other characteristic protected by federal, state, or local law. All applicants will receive consideration for employment without regard to protected bases.

Responsive recruiter Benefits: Competitive salary Dental insurance Paid time off Vision insurance Customer Service Manager Company: Lawn Doctor Lawn Doctor is looking for an experienced and self-motivated Customer Service Manager to lead our office team. This role is ideal for someone who enjoys working with people, solving problems, and guiding a team to deliver outstanding service. As the Customer Service Manager, you will oversee daily customer service operations, coach and support team members, and ensure customer satisfaction and retention. You'll play a key role in maintaining a professional and positive customer experience while helping drive growth. We are seeking a leader who demonstrates our Core Values: Coachable - Open to feedback and willing to grow. Respectful - Treats customers and employees with professionalism and kindness. Work Ethic - Dedicated to delivering excellence every day. Willingness to Help - Ready to support the team and customers alike. Reliable - Dependable and consistent in leadership and performance. Responsibilities: Lead, train, and support the customer service team to ensure excellent performance. Serve as the main point of contact for escalated customer issues and resolve them professionally. Oversee scheduling, data entry, and customer account management. Monitor customer service metrics, retention, and satisfaction. Assist with inside sales, upselling, and service recommendations when needed. Foster a positive, team-oriented work environment. Ensure communication with customers is clear, professional, and solution-focused. Requirements: Previous management or supervisory experience in customer service preferred. Strong leadership, coaching, and problem-solving skills. Excellent communication and relationship-building abilities. Ability to multi-task in a fast-paced environment with attention to detail. Proficiency in computer systems, data entry, and office tools. Reliable, punctual, and team-oriented. What We Offer: Competitive hourly pay (above industry average, based on experience). Two-week Vacation Opportunity to lead and grow with a respected company. Supportive, team-focused environment. Sick Days Eight paid holidays Retention bonus Opportunity Monday - Friday 40 Hours Compensation: $37,500.00 - $45,000.00 per year Our Franchisees Need People Like You Here at Lawn Doctor, we have a very simple approach to our work-be safe, have fun, and change the world one lawn at a time. It's the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry. Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you're an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated. Since each of our franchises is locally owned, you'll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you. We appreciate your interest and hope to have you on board a local franchise team as soon as possible. * All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.

Job Description We are proud to be the fastest-growing, fully automated express car wash business in the Southeast, setting new standards for quality, speed, and customer satisfaction. Join our team and become part of an exciting journey, working under dynamic and forward-thinking leadership that values innovation, teamwork, and personal growth. We're seeking dedicated individuals to help us maintain our reputation for excellence and drive our continued success! The Customer Service Associate (CSA) plays a vital role in creating a top-tier car wash experience by ensuring every customer enjoys a safe, efficient, clean, and friendly visit. Key responsibilities include loading vehicles into the tunnel, maintaining the site's cleanliness and appearance, operating the pay station with professionalism, warmly greeting guests, and assisting customers to ensure their needs are met with exceptional service. We offer you: Fast-paced, high-volume environment (You won't be bored.) Active work outside (Don't like being inside? You'll love our work.) Growth opportunity (We promote from within, Big Dan's is rapidly expanding with the opportunity of Management positions at current or future locations) Paid training. Hourly rate plus commission. Incentive bonus opportunities. Tuition assistance. Free car washes! Grand Opening Bonus! We want you to: Serve our customers in a friendly manner with a big smile! Be cooperative with your team members and follow our systems. Like to learn new skills in areas of safety, mechanical, and customer service. Maintain a clean appearance according to our standards. Be able to stand for extended periods of time. Be able to lift a minimum of 25 pounds. Be able to operate electronic devices. Be willing to hustle and have a sense of urgency. Powered by ExactHire:184753

The Customer Service Lead is responsible for upholding and embodying the Earth Fare Customer Service standards at all times to ensure that every customer has the best shopping experience possible. Additionally, they ensure proper accounting of the Front End of the store while maintaining a safe, secure and customer focused environment. This role is balanced evenly between conducting operational tasks in the Cash Office, managing cashier breaks during the day, running a cash register when needed and responding promptly and professionally to customer service opportunities. Essential Functions Upholds, communicates and supports the Earth Fare vision, standard operating procedures and customer service creed while maintaining a clean, organized, safe and secure work environment. Operational Tasks: This role assists with the reconciliation and recording of cash register drawers and daily balancing of the Cash Office. The Customer service lead communicates any cash or paperwork discrepancies, security issues, or customer service opportunities to the Front End Manager in a timely manner. This role prepares the daily bank deposits and change orders and prepares all Cash Office paperwork, including preparing and disseminating store reports to the Home Office on a daily basis. The Customer Service Lead is instrumental in communicating policies and procedures to cashiers keeping them up to date on any changes as well as coaching and training cashiers on the standard operating procedures for the department. This person works with the Front End Manager to promote loss prevention and security awareness, as well as ensures the void and refund policies are being followed accurately. The Customer Service Lead will delegate tasks to the Cashiers during slower periods of time and perform other duties as directed by the Front End Manager. This position also performs open and closing duties, runs a cash register, works the customer service desk and assists the Front End Manager with audits. The Customer Service Lead helps maintain a clean and sanitary restroom in the store. They also attend required department and store meetings. Merchandising: Maintains an attractive Front End Department by implementing Earth Fare merchandising/marketing guidelines as outlined by the Front End Manager. Department Conditions: Maintains cleanliness, sanitation, and overall organization of the department including all fixtures, storage, work stations/cash registers and Cash Office Knowledge and Essential Critical Skills/Expertise Must demonstrate excellent customer service to customers and Team Members at all times. Must be able to work independently and within a team setting. Must be organized and pay close attention to detail. Must have strong communication skills and conduct oneself in a professional manner at all times. Must be able to prioritize and multi-task while assisting customers and team mates. Must be able to read and follow both written and verbal instruction from the Front End Manager and other store management. Must have proficient math and bookkeeping skills. Must have proficient cash handling skills. Willingness to work a flexible schedule to include nights, weekends and holidays. Flexibility to support sister stores in the same region when business needs arise. Must attend work on a regular and predictable basis. Must complete assigned tasks in a safe manner and in a constant state of alertness. Must uphold Company policies, including the anti-harassment program. Must work in a cooperative manner with managers, supervisors, coworkers, customers and the public. Must uphold the highest standard of integrity, honesty and ethical behavior. Must work effectively and efficiently under stressful conditions. Must be able to work varying shifts, including overtime. Qualifications Experience Previous cash handling and customer service experience required. Previous book keeping experience preferred. Earth Fare experience preferred. The knowledge, skills and abilities listed above may be acquired through levels of education and experience, however, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills and abilities to perform the essential duties and responsibilities of the job, is acceptable. Environmental Conditions Works in a fast-paced environment with a focus on customer service. Will stand, walk and be on ones feet a majority of scheduled work shift. Physical Demands Must be able to lift up to 50 pounds. (In the event an item weighs over 50 pounds the Team Member should have another member of the team help lift the item). Must be able to bend, reach, stoop, kneel and squat. Must be able to push, pull, and maneuver heavy loads. Must be able to stand and be on ones feet the majority of the work day.

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Ridgeville, 1020 Research Center Dr Division: Solutions Job Posting Title: Data Center Supervisor D Shift (Thurs-Sun 6am-4:30pm) Time Type: Full Time Position Description Summary: Supervises production associates who are performing tasks related to loading and unloading freight, accounting for materials utilizing multiple systems and overseeing the assembly and installation of server racks and their components. Principal Accountability: ● Oversees, organizes, and coordinates cycle counts, inventory replenishments and material returns ● Ensures adequate safety measures are followed to protect personnel and property ● Advises subordinates with questions or problems in any aspect of work activities. ● Monitors work and examines production areas for accuracy, neatness and conformance to policies and procedures. ● Recommends and implements documented changes to procedures to improve efficiency, quality and safety ● Performs or assists subordinates in performance of duties. The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. Working Environment: Assignment Complexity - Utilization of multiple internal and external systems and dashboards to ensure process compliance and accuracy Accountability - Maintain service level agreements utilizing existing systems and tools and ensure subordinates are following safety protocol and standards Impact of Decisions - Erroneous decisions or failure to achieve goals could result in additional costs and personnel, and serious delays in overall schedules. Working Relationships - Frequently interact with customers, peers and other site stakeholders on site in addition to subordinates Essential Functions: Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. Knowledge and Skills:This is an entry level leadership role. Solid interpersonal and analytical skills are required. Bachelor's degree or equivalent experience is required. Generally prefer 3-6 years' experience in material handling operations. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email

Job DescriptionBenefits: Bonus based on performance Competitive salary Flexible schedule Paid time off Training & development Opportunity for advancement ROLE DESCRIPTION: As a customer service manager with Kali Render Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Oversee the customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives. QUALIFICATIONS: 5+ years of experience in customer service, with 2+ years in a managerial role. Strong leadership and organizational skills. Excellent communication and problem-solving abilities.

Timbers Kiawah is seeking a highly motivated individual to take on the role of the Owner Services Supervisor! The Owner Services Supervisor will work closely with the Owner Services Manage to effectively address the needs of all owners. This role will ensure that Timbers Kiawah service standards are exceeded as it pertains to the overall guest experience and is responsible for maintaining professional communication between Timbers Kiawah Owners and staff as well as assisting in providing on-going coaching and/or training with the Concierge Team. The Owner Services Supervisor is also responsible for assuming the duties of the Owner Services Manager and/or concierge team in their absence. Hourly plus gratuities. ESSENTIAL FUNCTIONS: Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following: Ensure completion of daily objectives while maintaining Timbers Kiawah's standards of professional communication via email, text, phone and in person Assisting in implementing training and coaching to the concierge staff when necessary Ensure compliance with safety and security requirements are followed Monitor and direct concierge personnel to ensure completion of daily objectives in the absence of the Owner Services Manager and/or concierge team Ensure all service requests and glitches are addressed in a timely manner, in accordance with Timbers Kiawah Standards. Participate in our Timbers Kiawah Owner Services on-going training and coaching initiatives and can support a department restructuring Fills in as the acting concierge and performs role duties in instances of staff shortages Screens concierge applicants and recommends promotions, transfers, and dismissals Proactively coordinates with all departments and collaborates to address Owner requests and concerns Assists in managing Clubhouse Inventory for breakfast bar, fitness room and Owner Amenities on a weekly and monthly basis Orders and restocks Owner Services Amenities including but not limited to concierge documents, credenza, bell closet, beach and pool tools plus bike supplies Reports to the proper department manager to address any potential service failures Observe safety precautions required to protect resort and owner/guest property. Demonstrates courteous and cooperative behavior when interacting with guest, owners, and staff; acts in a manner that promotes a harmonious and effective workplace environment Performs all duties and tasks assigned by management Qualifications: College Degree or equivalent combination of education, training, and experience in the luxury hospitality industry. 5+ years of experience preferred Professional email, text and phone etiquette are required Speak, read, and write and understand primary language(s) used in the workplace Knowledge of Office 365, Opera Oracle, Alice Must be able to pass criminal background check Skills/Requirements: Available to work a wide range of shifts including weekends, nights and holidays Scheduling flexibility based on business needs Proficient knowledge of Kiawah Island, Johns Island, Charleston and surrounding areas Excellent organizational and team management skills Exemplifies communication skills with a professional, approachable manner Capable of supporting immediate supervisor in a department restructure Meticulous attention to detail Previous concierge experience Highly proficient time management skills (ability to multitask, prioritize, and organize) Contributing effectively to the accomplishment of team goals, objectives and activities assigned by immediate supervisor Capable to maintaining composure if high pressure situations and faces adversity with ease Compensation and Benefits: Competitive salary; commensurate with experience Excellent growth potential Paid time off Medical Dental Vision Life insurance LTD/STD 401(k) with company match Job Type: Full-time Pay: $22.00 per hour Supplemental pay types: Tips (Additional $5-8 per hour) Our Company: Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home. Our Property: At Timbers Kiawah, you are not just near the beach. You're at the beach. Our staff guide guests to enjoy the destination, rich in natural landscapes and stunning barrier island beauty while preserving the environment we are fortunate to reside in. Our team members reflect the highest level of Lowcountry hospitality with anticipatory service in an unparalleled setting. Our Core Values: We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy This is not all inclusive. Timbers Kiawah reserves the right to amend this job description at any time. Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

M1 Global is seeking a Security Operations Center (SOC) Supervisor to lead and oversee a site level SOC team, ensuring security remains a cornerstone of operational. This role involves leads a team of SOC Analysts, optimizing real-time monitoring and response processes, and driving strategic improvements to physical security operations. Key Responsibilities * Operational Oversight & Resource Management: Involves maintaining daily schedules to ensure consistent post coverage and staffing. * The service is responsible for delivering timely and accurate incident reporting and collecting key operational metrics for performance analysts. * Support & Quality Assurance: Provides crucial information from centralized security systems to support field operations. * The service delivers investigative support for security incidents and internal audits and ensures continuous quality assurance across all services. * Monitoring Analysis & Communication: Functions as the primary point of contact for the continuous monitoring of all physical security systems (access control, alarm, CCTV) and provide timely communications and actionable intelligence derived from this oversight. * Supervise and mentor a team of SOC Analysts, including scheduling shifts, performance evaluations, and professional development * Lead crisis communication and response efforts, including directing team actions during incidents and supporting business continuity planning * Review and compile documentation for reports, audits, investigations, and compliance purposes * Monitor team performance metrics, identify training needs, and facilitate drills, tabletop exercises, and ongoing education Required Qualifications * Bachelor's degree in security management, criminal justice, information technology, or a related field (or equivalent experience preferred) * 5+ years of SOC experience with at least 2 of those years in a supervisory role within a SOC, command center, or physical security operations * In-depth knowledge of video surveillance, access control, intrusion detection, and alarm systems * Proven leadership skills with experience in team management, conflict resolution, and performance coaching * Exceptional situational awareness, decision-making, stress management, and strategic thinking abilities * Ability to work flexible hours, including oversight of rotating shifts, nights, weekends, and holidays Pay & Benefits * Competitive salary commensurate with experience * Comprehensive medical, dental, and vision insurance * Generous paid time off and holidays * 401(k) with company match * Ongoing training, leadership development, and career advancement opportunities We are Equal Opportunity Employer

Job Description WHO WE ARE: Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination. WHO WE ARE LOOKING FOR: We are seeking a dynamic and experienced Guest Services Manager to join our team and elevate our guests' experiences to the next level. This pivotal role requires a professional who embodies a passion for hospitality and a commitment to exceptional customer service. JOB TITLE: GUEST SERVICES MANAGER DEPARTMENT: GUEST SERVICES LOCATION: TIDES FOLLY BEACH REPORTS TO: GENERAL MANAGER, ASSIST. GENERAL MANAGER POSITION SUMMARY: Supervise all Front Office staff while providing efficient, friendly and excellent customer service at all times; maintain a clean & professional Front Office in accordance with hotel standards. Ensure the highest caliber of service is being offered to all guests, so that their arrival experience is pleasurable and informative. Oversees all guest services operations, including front desk, reservations, and bell staff to ensure quality and guest satisfaction. Good thorough knowledge of property management software or hotel reservation software. MAIN DUTIES AND RESPONSIBILITIES: Oversee, supervise, and assist all Guest Service Supervisors, Guest Service Agents and Bell Staff to ensure orderly work flow, maximum service to all guests, and that hotel standards are being maintained. Coordinate and remain in close communication with the hotel General Manager and Assistant General Manager. Directly supervise Front Office staff; interview, hire and train new staff; conduct performance appraisals. Assign duties for shifts; assist in opening and closing of shifts. Ensure completion of all staff duties at the end of a shift. Ensure operations proceed smoothly in conjunction with arrivals/departures and occupancy level of the hotel. Answers any inquiries regarding rates and availability. Maintains a thorough knowledge of the types of rooms, room operations, package plans, hotel facilities. Maintains a detailed knowledge about the hotel's services and hours of operations. Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development. Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained. Check guests in and out, including preparation of guest bills and authorizing payments. Responsible for cash handling including float and banking. Dealing efficiently with day to day billing and guest service queries. Report anything considered a health and safety hazard. Using information available, plan and control both the preparation of future shifts and effective communication to the team. Assist with luggage and storage and delivery concerns. Escort VIP's to rooms whenever possible Anticipate and handle guest issues and concerns. Ensure the cleanliness and tidiness of the lobby areas, the hotel entrance and circle, front desk, bell stand, and bell closet, keeping them all in peak shape. Coach and counsel staff to correct any inappropriate behavior or substandard performance. Approve breaks, leaving times, etc. Oversee the maintenance and cleanliness of the bellcarts. To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external. Lobby duty plays a key role in the success of the movement of our guests around the hotel. Prevent abuse and/or destruction of hotel property. Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets. Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies. Knows cash handling procedures. Good understanding about the Property management software (PMS). Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy. Do service recovery procedures. Other duties as required by General Manager or Assistant General Manager. SUPERVISORY RESPONSIBILITIES: Maintain oversight of all Guest Service Agents, Bellpersons, Night Auditors. Direct Maintenance Technicians and Housekeeping Staff when needed. JOB REQUIREMENTS: Education: Two year college degree preferred, or combination of applicable education and experience. Experience: Minimum one year of hotel front desk supervisory and/or managerial experience. Minimum 3-5 years experience in hotel front desk operations. Experience handling cash, accounting procedures, and general administrative tasks. Skills: Good problem-solving skills with very high attention to detail are a must. Ability to demonstrate effective communication skills and extremely well organized. Ability to maintain cool demeanor under pressure and behave in a professional manner at all times with both customers and team members. Ability to take on additional responsibilities whenever there is a need, and should be able to build a professional and healthy relationship with the internal members as well as customers. Comfortable working in a team environment and ability to motivate others to deliver quality services to hotel guests. Must be able to inspire and lead team members while holding team members accountable and empowering them to achieve guest satisfaction. WORKING CONDITIONS: Commitment to Excellence Open and Honest Communication Ability to work in a team-oriented, high-volume, fast-paced, guest-centric environment Must be flexible to work all shifts including weekends and holidays. Must have basic English reading, writing, and speaking skills Must have computer skills Equipment to Be Used: Phone, Computer, Opera PMS, Radio/Walkie Physical & Mental Requirements: Must have basic English skills Must be able to work well under pressure Must be able to accurately follow instructions, both verbally and written Must have computer skills Must be able to move lift, carry, push, pull, and place objects weighing less than or equal to 80 pounds Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to stand sit, or walk for an extended period of time or for an entire work shift Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping Work Environment: Very high guest and team member interaction Fast paced; high volume Subject to extreme weather conditions including high heat, rain, wind, etc. LOCATION: 1 Center Street, Folly Beach SC, 29439 SALARY: $55,000, per year with annual bonus opportunities BENEFITS: A culture that values passion, individuality, and fun! Opportunities for internal growth and development Paid Time Off (PTO) Paid holidays Earned Wage Access through PayActiv- access to your earned wages before payday! Affordable medical, dental, & vision insurance plans Company provided life insurance Short & Long Term Disability and Accident and Critical Illness Insurance Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5% Tuition Assistance Referral program Employee Assistance Program Discounts at all Avocet-owned hotels & restaurants EOE/DFWP