Customer service supervisor jobs in North Miami Beach, FL

$14.00/hour Monthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise. What You'll Do: This is an outdoor combination role, where you will assist customers in different parts of the rental or return process on our airport lots. This may include, depending on location, checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customer service. Perks You'll Get: Bi-weekly hourly wage (New York and Puerto Rico: weekly wage) On the job training Paid time off Medical, dental and other insurance Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars * Above perks may vary based on full-time/part-time status and location What We're Looking For: Valid Driver's License Basic computer skills (typing, data entry) Effective verbal communication skills Willingness to work outdoors Flexibility to work all shifts Must be able to type, sit, stand, walk or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles Must be 18 years of age and legally authorized to work in the United States This position requires regular, on-site presence and cannot be performed remotely 6 months retail customer service experience in a fast-paced environment is a bonus! Who We Are: Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. Fort LauderdaleFloridaUnited States of America

Job Title: Customer Success Specialist Type: Full Time Client Overview: Our client is a Miami-based startup transforming how people interact with government services. Using advanced AI, they streamline complex processes like passports, visas, and vehicle registration - making them faster, easier, and stress-free. Their vision is to make the customer experience seamless through our marketplace of trusted couriers. As a Customer Success Specialist, you will balance quality service with high-volume output - making 150-200 outbound calls per day. It is crucial keeping the conversations focused, efficient, and results-driven. Success in this role means helping customers complete their applications, preventing cancellations or refunds, and maintaining a positive experience throughout. Most customer interactions are managed by our AI platform, in this role you will join a dedicated on-site team that handles escalations, retention outreach, and follow-up calls requiring a human touch. This is a fast-paced, performance-driven position where communication skill, focus, and consistency directly impact success. Being on time, maintaining impeccable attendance, and taking full responsibility for your performance are essential. Responsibilities Make and manage a high volume of outbound calls (150-200 daily) through our AI platform Guide customers through passport, visa, and registration applications Maintain efficient call pacing - balancing quality, empathy, and productivity Focus on retention and refund prevention, resolving concerns quickly Document outcomes and feedback to improve AI workflows and customer experience Collaborate with teammates and product teams to enhance customer journeys Be punctual, reliable, and accountable every day Qualifications 1+ year in a customer success, sales support, or call center environment Proven ability to manage high call volume with professionalism and consistency Strong verbal communication and persuasive problem-solving skills Experience with CRM or AI-driven tools (training provided) Excellent time management - able to stay productive and keep calls concise Dependable, punctual, and responsible with a strong work ethic Positive, team-oriented attitude with a competitive edge Bachelor's degree preferred but not required Must be legally authorized to work in the U.S. (background check required) Compensation & Benefits 💰 $50,000/year 🚗 Parking pass provided 🍳 Complimentary breakfast and snacks 🩺 Aetna Health, Vision, Dental, and Life Insurance 🏖️ 10 PTO days per year + most federal holidays off 📈 Growth opportunities within a high-performing startup Why Join Our Client? You will be part of a team where speed, accountability, and service quality go hand in hand. You will help customers complete essential government services while contributing to a fast-scaling company that blends AI efficiency with human empathy.

About the Company Summary Manager, Central Sterilization Services is a professional member of the health care team who assumes advocacy and responsibility while managing a large multi-functional service are to ensure maximum efficiency and responsiveness. Provides direction to a multi-disciplinary, multi-skilled workforce to ensure that services and outcomes comply with standards established by various accrediting licensing, other regulatory agencies and the Jackson Health System. Exercises shared responsibility for the development and maintenance of effective working relationships with all disciplines responsible for the provision of service to customers in the areas of Sterile Processing while conducting business in an ethical manner and respecting customer's rights. About the Role The Manager retains the authority to hire, complete performance evaluations, discipline and terminate staff under their direct supervision in accordance with applicable policies and procedures. The incumbent may assist and act in a confidential capacity to help manage, formulate, determine and effectuate management process and policies. The incumbent may attend management meetings and may be involved directly or indirectly in the decision making process around confidential management decisions. Position requires exercise of independent judgment. Responsibilities Promotes a strong customer service orientation within the Central Sterile Services including development and implementation of customer-focused systems, processes and behaviors. Establishes systems of accountability for clinical, clerical and support personnel to ensure that customer needs are assessed accurately and serviced in a timely fashion. Develops and maintains effective working relationships with all other disciplines responsible for the provision of service to customers in the Central Sterile Services. Provides leadership by developing, communicating, implementing and evaluating the mission, goals and objectives of the Central Sterile Services. Ensures that unit specific goals and objectives are consistent with those of the Division, Medical Staff and the Public Health Trust. Demonstrates vision and initiative in directing all aspects of the Sterile Services. Is aware of changes that affect the Central Sterile Services and takes action, as appropriate, to ensure future success for the Central Sterile Services and the Public Health Trust. Acts as a role model for employees and customers by demonstrating exemplary personal and professional attributes consistent with organizational philosophies. Analyzes situations and arrives at conclusions which serve the best interests of Central Sterile Services and the Jackson Health System. Develops, communicates, implements and evaluates an on-going Performance Improvement plan for the Central Sterile Services consistent with the philosophy of the Executive Performance Improvement Council (EPIC) and the Central Sterile Services Performance Improvement Council. Ensures that unit specific Performance Improvement plans are consistent with those of the Division, Medical Staff and the Public Health Trust. Ensures that Performance Improvement plans are interdepartmental and interdisciplinary and include components which increase customer satisfaction, operating efficiencies and positive customer outcomes. Provides adequate time and resources so that personnel may participate in Performance Improvement activities. Demonstrates an empowering management style congruent with the performance and quality improvement philosophy of the Jackson Health System. Establishes and directs information management systems to obtain, collect, store, analyze, manage and disseminate information to continuously improve customer outcomes and individual Central Sterile Services performance. Communicates organizational policies and procedures effectively. Assumes primary responsibility for ensuring that the Central Sterile Services and the Public Health Trust are kept informed about clinical, administrative and environmental issues and their effect and/or impact on the institution. Ensures that information processes are appropriate for the Central Sterile Services and compatible with internal and external information systems and standards. Uses and analyzes appropriate technology and systems in assessing and conveying information. Recruits, retains, evaluates and motivates staff necessary to implement the goals, objectives and responsibilities of the Central Sterile Services. Implements and ensures compliance with job performance standards to assess staff competencies. Provides leadership for staff development and ensures staff participation in appropriate orientation, training courses and mandatory educational programs to maintain competency in job skills, knowledge, equipment usage and safe work practices. Maintains a working knowledge of laws, policies, procedures and collective bargaining agreements impacting upon employees in the Central Sterile Services. Ensures appropriate staffing mix to meet the needs of the Central Sterile Services. Facilitates employee empowerment and encourages employee participation. Delegates tasks while retaining accountability for outcomes. Enforces Public Health Trust personnel policies fairly and consistently and takes progressive disciplinary action for just cause. Plans, administers and uses staff, materials and unit facilities appropriately to meet budgetary objectives of the Central Sterile Services. Understands budget development and reimbursement procedures; develops and implements strategies to maintain or increase revenues while controlling expenses. Participates with other members of management in developing, implementing and evaluating programs and policies related to the determination, allocation and control of fiscal, human, materiel and informational resources for the Central Sterile Services. Understands and utilizes Jackson Health System's fiscal management tools effectively. Develops and manages an Emergency Preparedness Plan consistent with Public Health Trust and community-wide emergency preparedness efforts. Participates with the Medical staff and other disciplines responsible for patient care to develop, implement, monitor and evaluate appropriate clinical care to meet the needs of the patients within the Central Sterile Services. Ensures staff's participation in an effective and efficient case management system for the Central Sterile Services. Provides for an effective patient and family education program to meet the needs of the Central Sterile Services. Maintains a working knowledge and understanding of managed care as well as Public Health Trust, local, and national health care delivery systems and ensures that Central Sterile Services operates within applicable guidelines. Ensures that staff provides for continuity of care, early discharge planning and effective utilization of Public Health Trust and community resources. Maintains current knowledge of County, State and Federal guidelines/requirements as they apply to job duties, licenses and certification to ensure the Central Sterile Services compliance with regulatory agencies. Performs all other related job duties as assigned. Qualifications Valid Sterile Processing Technician Certification by CBSPD or IAHCSMM, or other CSS related certification is required. Generally requires 7 to 10 years of related experience. Leadership experience is required. High School is required. Bachelor's degree in related field is strongly

ABOUT THE ROLE The Client Services Specialist will support a top-producing four-person leasing team in Miami, led by the Vice Chairman and Co-Head of Florida for the Miami Office. This person will play a central role in keeping the team organized and efficient, helping manage projects, client deliverables, and daily operations. The ideal candidate is a fast learner who thrives in a busy environment, takes initiative, and helps the team stay on track across all active assignments. KEY RESPONSIBILITIES Marketing Coordination Lead all aspects of the team's marketing efforts, from concept through execution, for property campaigns, client presentations, and new business pursuits. Lead Social Media Management efforts such as LinkedIn a plus Develop, proof, and produce marketing materials including proposals, pitch decks, offering memorandums, and brochures that align with Savills' brand standards. Use Salesforce, LinkedIn, CoStar, and Exact Target to support prospecting, marketing outreach, and engagement tracking. Coordinate photography, floor plans, and other creative assets with vendors and internal teams. Maintain and organize the team's contact database while improving marketing processes for better efficiency and results. Financial Support Handle billing, invoicing, and expense reports for the team. Update and maintain stacking plans and other financial tracking tools in Excel. Administrative Support Greet and assist guests; answer and route incoming calls. Manage incoming and outgoing mail and packages. Keep Salesforce and other CRM databases accurate and up to date. Schedule meetings, conference calls, and team activities. Set up conference rooms and prepare materials for client meetings. Client Interface Help prepare materials and presentations for client meetings. Participate in client pitches as needed. Coordinate communication and logistics between the team and clients. Process Management Work closely with the team to manage all active projects and client assignments from start to finish. Keep track of deliverables, deadlines, and follow-ups to ensure nothing falls through the cracks. Anticipate next steps and help keep the team organized and accountable. Serve as the central point of coordination for ongoing projects and team priorities. Partner with other Client Services Specialists and Operations staff on office-wide initiatives. Qualifications Bachelor's degree preferred (Business, Marketing, Communications, Real Estate, Finance, or related field). Professional, proactive, and able to work both independently and as part of a team. Minimum of 3+ years of experience in marketing, administration, or commercial real estate preferred. Engagement and interaction with support of upper management is important. Strong skills in Microsoft Office (Namely: Excel, PowerPoint, Word) and Salesforce. Familiarity with Adobe InDesign, CRM, and email marketing tools such as SalesForce a plus. Excellent written and verbal communication skills. Strong organizational skills, attention to detail, and the ability to handle multiple priorities. WHY JOIN US? Join one of Miami's most established office leasing teams at Savills. This position offers exposure to all sides of the business-marketing, financial analysis, and client strategy-and is a great opportunity for someone looking to build a long-term career in commercial real estate. Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days. Unlock Your Earning Potential! We offer a competitive starting hourly rate of $17/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe: Pay Range: $17-$19 hourly Starting Pay: $17/hr At 3 Months: $17.50/hr At 6 Months: $18/hr In your first year, you can progress from $17/hr to $19/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days. And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings. Benefits + Perks: We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you: Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed. Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy. Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program! Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount! Professional Development: Extensive internal growth and professional development opportunities And more! About the Role: We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training) Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive Complete customer paperwork and include thorough notes in our customer tracking system Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. * Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements . * Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems. * Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana). * California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana). General qualifications and requirements Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions Legal stuff This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."

About the Company Management Support Solutions, LLC (MSS) has been engaged to find a Commercial HVAC/R Service Manager for Miami FL. Silver State Refrigeration & HVAC specializes in providing aftermarket commercial HVAC, refrigeration, and plumbing maintenance and repair services to a diverse client base. Headquartered in Las Vegas, NV, the company has established operations across multiple states, including California, Nevada, Arizona, Utah, Texas, and Florida. This extensive regional presence is supported by a workforce of over 200 employees. The company primarily serves large, multi-location chain corporations such as banks, retailers, and quick-service restaurants. These clients depend on Silver State Refrigeration & HVAC for comprehensive facility and general maintenance services that address the varied needs of their property portfolios. By offering a single-source solution, Silver State ensures that clients receive coordinated HVAC and refrigeration maintenance, installation, and repair services, streamlining operations and enhancing service quality. About the Role Silver State Refrigeration & HVAC is seeking an experienced Commercial HVAC/Refrigeration (HVAC/R) Service Manager to lead the Florida operation in servicing commercial HVAC, refrigeration, hot side kitchen equipment, walk-in coolers, freezers, ice machines, etc. for various convenience stores, gas stations, retail space and restaurants. This role is based in Miami, Florida and reports directly to the Vice President of Commercial - Miami. As both a new position and part of a new regional operation, the Commercial HVAC/R Service Manager will play a vital role in establishing and expanding the company's presence. During the initial phase of setting up and growing the Florida operations, the Service Manager will take on dual responsibilities. These include: Personally, performing service calls as needed; while, Managing technicians as they are hired and join the team. As the business develops and reaches a sustainable scale, the Service Manager will transition to focus on managerial duties, overseeing the service team and department operations full-time. Responsibilities Overseeing the daily activities of the service department. Managing service technicians. Ensuring a high standard of customer satisfaction. Coordinating service schedules. Driving both operational and financial performance within the department. Serving as a crucial link between customers, technicians, and company leadership. Performing service calls as needed. Managing technicians as they are hired and join the team. Qualifications High school diploma or GED required. Associate or bachelor's degree in HVAC/R, business, or related field preferred. Required Skills Bilingual English/Spanish (read, write, and speak). 5+ years of experience in commercial HVAC/R service, with 2+ years in supervisory/management role. Strong technical understanding of commercial HVAC/R systems and related electrical and mechanical principles with knowledge of troubleshooting and repair procedures. Valid EPA section 608 certification. Excellent leadership, communication, and customer service skills. Proficient in scheduling software, Microsoft Office Suite, and service reporting tools. Proficiency in reading schematics, work plans, and wiring diagrams. Ability to manage multiple priorities in a fast-paced environment. Strong problem-solving and decision-making abilities. The ability to work independently, make appropriate business decisions that align with company goals, and still follow directives when coming from company leadership. Preferred Skills Experience in managing a team in a commercial HVAC/R environment. Knowledge of safety and compliance regulations. Pay range and compensation package Medical, dental, vision, and other ancillary voluntary insurance products available. PTO Holiday Pay 401K available. All offers of employment are contingent upon the candidate successfully passing an MVR, background check, and pre-employment drug screen. Equal Opportunity Statement Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employment at the company is on an “at-will” basis.

We are seeking an experienced Plumbing Service Manager to lead and grow our Commercial Plumbing Service Department. This role oversees the operations, financial performance, and team development for all plumbing service activities, including maintenance, repair, and installation of commercial and industrial systems. Typical projects and equipment include domestic water and sanitary systems, hydronic piping, boilers, chillers, cooling towers, heat exchangers, pumps, backflow devices, and related mechanical systems. Primary Responsibilities Direct the day-to-day operations of the Plumbing Service Department, working closely with the Service Coordinator to assign work and manage schedules. Evaluate technician skillsets and align resources with the complexity of each job to ensure quality, efficiency, and profitability. Recruit, onboard, and retain top plumbing and mechanical service talent while fostering a culture of professional growth. Plan and implement technician training and development programs to strengthen technical expertise and career advancement. Drive service sales growth through maintenance contracts, service agreements, and proactive client engagement. Visit customer sites to provide technical oversight, prepare detailed estimates, and develop proposals, including ROI and cost-benefit analysis. Monitor project financials, job costing, and departmental budgets to achieve profit targets. Coordinate on-call schedules for after-hours and emergency service. Provide advanced technical support and troubleshooting guidance to field teams on complex systems such as boilers, pumps, and chilled-water loops. Oversee inventory management, including vehicles, parts, tools, and service equipment. Conduct routine quality inspections at client sites to ensure compliance with company standards, safety protocols, and local codes. Partner with HR to deliver employee performance reviews, compensation adjustments, and career development discussions. Perform additional responsibilities as assigned by branch leadership. Qualifications Degree from an accredited college, trade school, or completion of a recognized plumbing or mechanical training program. Active plumbing license and relevant industry certifications required (Master or Journeyman Plumber preferred). Experience 10+ years of experience in commercial or industrial plumbing/mechanical services, with a portion in a leadership or management capacity. Minimum of 2 years of plumbing or mechanical service sales experience, including preparing proposals and securing new business. Strong background in commercial hydronic systems, boilers, chillers, cooling towers, and pump systems preferred. Skills & Competencies Proven leadership skills with the ability to delegate effectively, resolve conflicts, and motivate teams. Strong written and verbal communication skills, with a customer-focused approach. Highly organized and detail-oriented, with the ability to manage multiple priorities. Proficiency with Microsoft Office and related business applications. In-depth knowledge of plumbing and mechanical systems, piping materials, and related components. Solid understanding of financial management, including budgeting, estimating, and tracking job profitability. Familiarity with service-based marketing and sales practices. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Job Type: Full-time Work Location: In person

Service Manager - Electrical Construction Employment Type: Full-Time | Exempt Are you an experienced leader in electrical service operations who takes pride in safety, quality, and client satisfaction? We're seeking a Service Manager to oversee and drive all aspects of electrical service delivery - from scheduling and supervision to customer relations and complian Service Manager - Electrical Construction Location: Boca Raton, FL Employment Type: Full-Time | Exempt Are you an experienced leader in electrical service operations who takes pride in safety, quality, and client satisfaction? We're seeking a Service Manager to oversee and drive all aspects of electrical service delivery - from scheduling and supervision to customer relations and compliance. This role is perfect for someone who enjoys leading teams, solving problems, and building long-term relationships with clients while maintaining a culture of safety and excellence. What You'll Do Lead, train, and support a team of electrical service technicians Plan and schedule service projects to meet client needs and deadlines Diagnose and troubleshoot complex electrical systems and components Ensure all work complies with safety regulations, codes, and company standards Maintain client relationships through communication, responsiveness, and service excellence Manage budgets, track performance metrics, and control operational costs Oversee tools, inventory, and equipment maintenance Conduct safety meetings, field inspections, and staff evaluations What You'll Bring Bachelor's degree in Electrical Engineering or related field (preferred) Master Electrician License or equivalent certification (preferred) Proven experience managing electrical service operations and field teams Strong leadership, communication, and organizational skills Knowledge of electrical codes, safety standards, and industry best practices Budgeting and project management experience Why Join Us Work with a reputable, growing company that values craftsmanship, safety, and integrity Lead a skilled, service-oriented team that takes pride in their work Competitive salary, comprehensive benefits, and career growth opportunities A professional culture that rewards innovation, accountability, and results If you're a hands-on leader ready to guide a team and deliver exceptional electrical service solutions, we'd love to connect. Apply today and help power a culture of safety, reliability, and excellence. #ServiceManager #ElectricalConstruction #ElectricalService #ConstructionJobs #BocaRatonJobs #NowHiring #Leadership #ElectricalIndustry #ProjectManagement #SkilledTrades #ConstructionCareers

Our Opportunity: Chewy is looking for a Manager, Veterinary Customer Care, to join our Healthcare Team. Come join our growing organization and be a part of revolutionizing the pet health industry! Join a team that cares deeply about improving pet health and providing best in class customer service for both pet parents and the veterinarian community. What You'll Do: Develop, lead and coach a team of virtual veterinary customer service representatives supporting Chewy customers, primarily for Chewy Vet Care Clinics. Research and problem-solve to determine appropriate solutions for the customer and partners, and follow-up as needed to resolve issues. Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance. Schedule will rotate to provide a consistent presence and ensure support is available during all hours of operation. Ability to identify inefficiencies, implement improvements, and lead teams through process changes in a rapidly evolving business environment Ability to analyze performance metrics (e.g., CSAT, first-call resolution, handle time) to improve customer service outcome Collaborate with other managers to establish and build SOPs for existing processes and procedures. Assist in providing insights on program improvements including triaging, adjusting SOPs for changes, and providing feedback to the engineering, IT, product and design teams as necessary. What You'll Need: Active Vet Tech License (CVT, LVT, or RVT) in a state eligible for hire within Chewy or 3-5+ years of small animal veterinary experience or equivalent industry experience. 2+ years of multi-channel contact center management experience (Customer Service strongly preferred), with leadership track record and verifiable history of leading successful, high-volume teams in 100+ headcount environments Proficiency in computer systems, ability to learn new software, and strong analytical skills to interpret data and operational trends. Strong leadership, coaching, and mentoring abilities, with outstanding oral and written communication skills. Exemplary listening and problem-solving skills, ability to multitask in a fast-paced environment. Passion for helping professionals and pets, working effectively in a team-oriented setting with empathy and a customer-first approach. High-speed internet, a quiet designated workspace, and commitment to a full-time schedule, including potential evenings, weekends, and holidays. Position may require travel. Preferred: A Veterinary Technology associate or bachelor's degree from a NAVTA and/or AVMA-CVTEA accredited program, or equivalent is preferred. Experience in Telehealth or Remote Veterinary Support: Given the virtual nature of this role, prior experience in telemedicine, remote triage, or virtual veterinary services would be beneficial. Regulatory Compliance Awareness: Understanding of veterinary regulations, including VCPR (Veterinary-Client-Patient Relationship) and telemedicine laws, to ensure compliance when advising customers. Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact **************. To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

Responsibilities Provide support to the General Manager in leading airport personnel in operational performance in a safe and efficient manner. To oversee all aspects of the ground operation and to oversee that all safety policies and procedures are adhered to. * Provide Superior Operational Support: Ensure operational support by communicating with upper management to provide maximum operational performance while minimizing customer impact. * Build and Maintain Excellent Ramp Service Team: Assemble an exceptional team of employees by training and mentoring on Spirit's policies and procedures. * Ensure adequate staffing levels in all areas relating to daily flight schedule and adjust during irregular operations. * Create a work culture that rewards teamwork and cooperation. Align team goals with those of the organization. * Preserve Excellent Ramp Service: Provide exceptional ramp service in a respectful manner by managing teams, processes, and polices while ensuring a safe and timely operation. * Maintain Detailed Reporting Accuracy: Ensure safe and reliable equipment by communicating with the GSE vendor. Provide precise reporting on APU usage. Convey operational staffing needs to TSA. * May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments) Qualifications * Bachelor's Degree or equivalent experience. * Thorough knowledge of ticketing, reservations, gate, ramp, and operational functions. * Required current valid Florida driver's license. * FAA, airport, and/or Customs identification, seals, and, authorizations preferred. * Frequently stands, walks, sits, and uses eye/hand coordination. * Must be able to lift 100 pounds on a regular basis. * Knowledge of Microsoft Office including Outlook, Word, and Excel. * Needed to work nights, weekends, and holidays. Overview At Spirit, we live "More Fly." It's not just about getting from point A to B-it's about feeling fly while you're at it. For our Team Members, it means thinking BIG, taking action, making connections, and having a blast while doing it. From the station to the cockpit, the cabin to the computer, every day is an adventure as we redefine travel. Soar with us and enjoy travel perks that bring you closer to what matters. Join a team that empowers you to bring your full self to work, grow personally and professionally, and fuel the communities we serve. At Spirit Airlines, the sky isn't the limit-it's just the beginning! EEOC Statement Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.

Salary Range\: $20.00 to $33.05 hourly + bonus + benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window\: https\://******************* Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment. We pride ourselves on delivering a flawless service, as well as creating unique and exclusive experiences for our Platinum Card Members. Our Premium Cruise and Custom Vacation Consultants use their passion for travel to surpass Card Member expectations by designing unforgettable trips and memories for our Platinum Card Members. They are brand ambassadors who take pride in their ability to deliver personalized vacation using our best-in-class service, exclusive programs and premium benefits - inspiring long-term relationships and loyalty along the way. If you have the desire to create extraordinary vacations for our valued Card Members, you are exactly who we are looking for. Delight Card Members with the unforgettable and unexpected. As an American Express Premium Cruise and Custom Vacation Consultant, you never know what your day is going to entail. It could be a cruise, custom vacation, honeymoon, or a reunion to name a few. Here's just some of what you will be doing each day: Deliver world-class customer service in an in-bound, high-volume travel call servicing environment Using your exceptional consulting skills & industry knowledge to design unique travel & lifestyle experiences by expertly booking cruises, custom vacations, hotels, flights, and transportation arrangements anywhere in the world Providing reassurance and creating rapport by listening to needs from the initial inquiry to the welcome home greeting A flair for building long-lasting relationships through exceptional listening and communication Networking with our destination and supplier partners which will enable you to provide extraordinary, perfectly implemented, experiences Communicate new and existing product offerings and value propositions relevant to the Card Member Always put the Card Member's experience at the forefront of everything you do, reinforcing the Membership First ™ approach and earning their dedication Minimum Qualifications: Minimum of 1 year of Cruise, Custom Vacations or Agency experience is required Proficient understanding of world geography and emerging travel destinations Resilience and composure to remain positive under pressure and in changing circumstances Strong time management and multi-tasking skills Positive attitude and outlook, demonstrated through desire to learn, willingness to ‘have-a-go' and optimistic teammate Natural communicator with the ability to demonstrate listening skills and able to adapt conversation to suit the situation Technically able and used to using computer applications and personal devices, can navigate PC and basic MS Office easily Ability to thrive in a results-driven environment, with a healthy desire to meet and exceed goals Flexibility to work shifts, including evenings and weekends Hours of Operation (7 days/week): Monday-Sunday; 8\:00am-11\:00pm ET

Are you interested in driving customer success and the utilization of cutting edge, innovative products and analytical instruments? Do you thrive on defining team goals, driving customer engagement, and creating winning customer experiences? Do you love idea of helping customers and technical end users learn how to use new products, troubleshoot existing instruments, and improve sustainability of instruments? If you answered yes, let's discuss our Manager, Customer Support role today! Snapshot of What You'll Do: The Customer Support Manager leads the Customer Support organization unit which is responsible for the following functions: Customer Support: Providing the best possible technical support to our customers (sales subsidiaries and distribution partners), answering all service-related and standard questions concerning our products, passing on customer feedback and customer requirements to those responsible to sustainably improve product quality, and providing additional ideas for future product developments. Repair: Providing fast, high-quality, and cost-effective repairs for customers in-house. The Impact You'll Make: The Customer Support Manager has excellent troubleshooting skills, product knowledge, and engages with inter-company teams to drive successful initiatives. Job duties include: Ensuring every staff member receives the appropriate mentoring and development needed to be successful by conducting regularly scheduled meetings and providing enriching guidance and feedback Ensuring all service employees are properly trained and cross-trained on instruments by auditing trainings and providing feedback Ensuring all service employees are properly trained and cross-trained on support (email, web, CRM) by auditing interactions and providing feedback Monitoring customer service feedback and implementing and tracking improvements Managing the improvement process for OBF and warranty repair cases up to the final C1 quality notification Creating error statistics (notifications from customer sites) and informing the people responsible Maintaining constant communication and contact with staff to pass on information and to maintain an open, positive, cooperative, and productive work environment Performing repairs internally and supporting those responsible for service at the subsidiaries and sales partners Processing repairs and returns, and adjustment of in-house instruments Monitoring all projects assigned to department staff Managing staff schedules to ensure appropriate coverage to support organizational requirements The position requires up to 10% overnight travel domestically and internationally Ensuring compliance as appropriate with US Export Administration Regulations, and reporting any deviations to Compliance Officer or Administrator Planning and monitoring personnel capacities, cost centers, and internal orders Optimizing processes, workflows, and workplaces and maintaining order and tidiness in the customer support department All other duties as assigned Education and Experience The Customer Support Manager requires a combination of education, business understanding and good leadership, troubleshooting and communication skills. This role requires the following: Bachelor's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field 7 years of experience in technical customer support 5 years of experience managing a team Strong customer service and communication skills Demonstrated ability to handle multiple tasks in a fast-paced environment Familiarity with SAP ERP, CRM or similar business process systems Preferred skills include: Master's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field Competencies We Look For: The Customer Support Manager uses a variety of technical skills, industry knowledge and soft skills including: Commitment & Initiative: Leads according to the principles, vision and values of the organization Shows strong support and enthusiasm in their work assignments Launches projects timely, balances workloads and distributes work efficiently Communication & Emotional Intelligence: Provides clear instruction to employees, explains how product or process works, and is available to answer any questions that may arise Ability to get a point across, create a compelling presentation and get buy-in for ideas Inspires others to achieve better results and demonstrate emotional intelligence Collaboration & Teambuilding Works well with others on internal and external teams through interpersonal skills Creates cross-functional teams that utilize the highest skill levels and provide developmental opportunities Build rapport with other departments, build alliances and negotiates effectively Critical Thinking & Problem Solving: Approaches problem solving logically, researches options, avoids biases and focuses on meaningful data to draw the right conclusions even under pressure Effectively identifies challenging or complex issues, evaluates options, and resolves in the best interest of the organization Performs analysis to assess the needs of the department and creates a plan to meet the requirements Department Accountability & Capacity: Takes responsibility for all work activities and personal actions, follows through on commitments, and acknowledges and learns from mistakes Can fully explain job duties and projects for all direct staff and redistributes work effectively Can fully explain the scope, utilization, efficiency and value-added tasks of each employee Employee Management & Development: Demonstrates the ability to manage, lead and enable others Helps employees progress in their career by mentoring on a consistent basis Continuously clarifies responsibilities, priorities and expectations that align with company goals Goal Development & Execution: Identifies measurable opportunities for department and staff to improve Creates opportunities to stretch staff out of their comfort zone Puts into effect of a plan, order, or course of action with a certain degree of immediacy or urgency and does not hesitate or delay moving forward Integrity & Financial Acumen: Behaves honorably and ethically, is truthful and can be trusted Understands and monitors the financial aspects including wages, allocations and expenses within area of responsibility Uses sound judgement in decision making regarding financial matters Quality & Innovation: Works to the highest of quality standards by anticipating problems, testing and checking their work, and pays close attention to detail Continuously looks for way to improve quality within their department and offers suggestions to others areas Creates new and better ways for the organization to be successful while adapting to change and engaging in continuous learning to promote the growth of the individual and the organization. Time Management & Dependability Ability to achieve desired results within given time frames and decide between conflicting priorities Shows up to work on time and is fully utilized and accounted for during work hours Is relied upon and available when additional time and effort is required Supervision Exercised This role has supervisory responsibilities for 5 or more employees and participates in multiple projects and cross functional teams. Physical Requirements & Working Conditions While performing the duties of this position, the employee is regularly required to sit, stand, walk, observe, communicate and handle items such as computers, machinery and other equipment. The employee must occasionally lift and/or move up to 20 pounds. Position requires the ability to obtain a Passport for international travel. In regards to organizational issues, the employee will comply with the regulations set forward in the Anton Paar Employee Handbook, except if otherwise stated. Anton Paar QuantaTec Inc. is an Equal Opportunity Employer. Employment opportunities at Anton Paar QuantaTec Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to: age, race, color, religion, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity, national origin, genetic information, sickle cell trait, marital status, disability, veteran status or any other characteristic protected by law. #LI-JM2

Job Title: Customer Service - Booking Hotels | Work From HomeCompany: Destination KnotJob Type: Flexible Schedule | Remote Work About Destination Knot: Destination Knot is a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We're committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world. Position Overview: Destination Knot is looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment.Comprehensive training and ongoing support are provided to help you succeed. Key Responsibilities:Assist clients in selecting and booking hotel accommodations Provide accurate information on hotel amenities, pricing, and availability Respond promptly and professionally to client inquiries via phone, email, or online chat Maintain detailed and accurate records of client interactions and bookings Collaborate with team members to ensure seamless client experiences Stay updated on hotel offerings, travel trends, and industry changes Attend virtual training sessions and team meetings Requirements:Strong communication and customer service skills Friendly, professional demeanor and positive attitude Comfortable working independently and managing time effectively Basic computer skills and a reliable internet connection Interest in travel and helping clients plan memorable stays Previous experience in customer service, hospitality, or sales is a plus but not required What We Offer:Flexible, remote work environment Full training and access to industry resources and tools Supportive team culture and mentorship Income-earning possibilities based on performance Exclusive travel discounts and perks through industry partners Personal and professional development opportunities Excited to help clients book amazing hotel stays? Apply today and become part of the Destination Knot team!$40,000 - $70,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Fresco y Mas is committed to fostering a work environment where all associates can be authentic, feel valued, while reaching their full potential. Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all current customer service, cash control, labor control, expense and supply controls, asset protection, maintenance, physical safety, food safety, associate and customer engagement policies are being followed. This role will create a shopping and working environment that exemplifies the company's commitment to and vision of service, quality and neighborhood partnerships. This position will create a strong company bench by identifying and developing individuals' skills and abilities for future advancement. This role is responsible for hiring and training execution in the store. This is a working manager position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work. Key Performance Indicators Overall Customer Satisfaction OSAT (Service) Gauges the customer experience in each respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability. Produce Scanning · Ensures the customers are correctly charged, the department is replenished properly and decreases the risk of shrink. Items per Bag Gauges the potential over spending of bags when not meeting the company goal. Essential Responsibilities Responsibility % Of Time Store Leadership Leads and empowers teams to deliver a great shopping experience for our customers in alignment with the company's vision, goals, expectations, and policies while maintaining open communication channels for ideas, suggestions, and feedback. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. Demonstrates and role models exceptional customer service exceeding customer expectations; ensures associates greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly, and business-like manner in order to promote the company image as a service-oriented operation. Establishes and maintains a professional working relationship with customers, associates, schools, vendors, suppliers, and regulatory agencies. 30% Fiscal Leadership Assists in managing the fiscal budget, in-stock, inventory, shrink, expenses including labor and supply management and cash control with a high level of integrity, urgency and responsibility within the best interests of the organization. Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning. Analyzes P&L for business opportunities. Determines areas for improvement and communicates finds and plans of action with store manager. 30% Department Leadership Participates actively as a coordinated, motivated management team. Trains and coaches team on all KPIs, customer service, product knowledge, suggestive selling, safety and sanitation. Uses initiative, ingenuity, creativity, and good judgment to act on opportunities and issues as they occur within the store location. Ensures all policies, programs and directives are communicated and executed in a positive and timely manner. Ensures store's operations are consistent with all aspects of federal, state, and the company's health, safety, and sanitation codes. 15% Associate Leadership Responsible and accountable for the hiring and training execution in the store. Ensures that recruiting, interviewing and hiring the best-qualified applicants through pro-active and consistent recruitment techniques, within company established compensation guidelines. Responsible and accountable for ensuring new associates receive a proper on-boarding and completes new hire training as outlined by training best practices by following up with leaders and new hires. Exercises ability to coach, hold associates accountable, separate associates when necessary or effectively recommend the same. Ensures adherence to all state and federal employment laws and company policies and procedures. 15% Safety and Compliance Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department. 10% Disclaimer Performs other job-related duties as assigned. Qualifications Required Education Course of Study High School Diploma or Equivalent Preferred Education Course of Study Bachelor's Degree Business or related field Language(s) Required Language(s) Preferred English English and Spanish Relevant Experience Supervisory Experience 3 - 6 yrs minimum 1 - 5 yrs minimum Knowledge, Skills & Abilities Required Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Proficient with computer applications used in effectively operating the department. Strong customer service skills. Exceptional interpersonal, motivational and communication skills. Possession of Food Safety Certification or the ability to obtain same within 180 days of placement. High standard of integrity and reliability. Environmental Factors Environmental Factors Retail - Location Management: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts, Department Specific Required Equipment: baler/compactor, barista equipment and mixers, floral equipment including helium tank, cutting implements, heat shrink dryer general hardware tools such as a ladder, pliers, wire cutters, general kitchen tools such as utensils, thermometer, Ice machine, shovel, powered cutting equipment, such as a slicers, saws, grinders, produce equipment including watering machine, pineapple corer, various knives, various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment, Automatic meat wrapper, box cutter, lobster tanks Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 70 lbs. Travel Percent Overnight Occasional No Shift(s) Varied shifts, to include morning, afternoon, evening and closing shifts. Includes a minimum of one (1) closing shift each week

At Spring Footwear, comfort is craft, style is purpose, and service is a promise we renew daily. Since 1991, our mission has been simple and unwavering: to create partnerships that thrive through quality, value, product, and service - every single day. We're searching for a Customer Service Manager who carries that mission like a banner. Someone who leads with clarity, solves with heart, and brings order, warmth, and consistency to every channel where our customers meet us. If you know how to turn complexity into simplicity, how to raise the game for both people and process, and how to make every customer feel the Spring difference - this role is your stage. What You'll Do Lead Multi-Channel Customer Service Operations Guide the daily rhythm of our contact center across phone, email, live chat, and digital platforms. Recruit, develop, and coach a team that delivers quick answers, steady support, and memorable care. Drive Strategy & Innovation Shape the vision for our service experience - bringing new ideas, smarter workflows, and scalable systems that keep pace with our growth. Look ahead, anticipate needs, and lift performance with intention. Coach & Develop Leaders Mentor supervisors and team leads, cultivating strong managers who build even stronger teams. Create an environment where clarity, accountability, and encouragement coexist. Champion Process Improvements Design and refine policies and procedures that bring uniformity, efficiency, and harmony across the customer journey. Build frameworks that deliver consistency, reduce errors, and create repeatable excellence. Solve Problems with Purpose Lead with a solution-seeker's mind. Uncover root causes, repair gaps, and transform challenges into continuous improvements. Be the one who steadies the storm and brings clarity to the noise. Monitor Performance & Metrics Track and elevate KPIs - CSAT, FCR, SLA, AHT, QA, and more. Use data as compass and catalyst, setting expectations and ensuring the team always knows what success looks like. Collaborate Across Departments Partner with Sales, Marketing, Product Development, and Operations to unify customer experience across every step of our retail and wholesale ecosystem. What You Bring * 5+ years managing multi-channel contact center teams (phone, email, chat, social, etc.). * A proven track record of coaching supervisors, developing teams, and elevating performance. * Strong analytical and problem-solving instincts - you see patterns, resolve friction, and deliver solutions. * Demonstrated ability to build, improve, and standardize policies and processes that create consistency at scale. * Deep understanding of CX metrics, workforce planning, and operational optimization. * Experience in fashion, footwear, apparel, or accessories is a powerful plus. * Skilled communicator - clear, empathetic, confident. * Experience with CRM and service tools (Zendesk, Salesforce, Gorgias, or similar). * Sales leadership experience is a bonus. * A passion for service, a love for structure, and the drive to continually raise the bar. Why Join Spring Footwear? Competitive Compensation & Benefits Salary, health insurance, paid time off, profit sharing, and company-paid holidays. Professional Growth We're expanding - and growth creates opportunity. Your ideas and leadership will shape a department that's evolving fast. Collaborative Culture Work alongside people who care about quality - in product, in service, and in partnership. Onsite Impact Join us in an energetic in-person environment where teamwork thrives and your leadership can be felt directly. Ready to Lead With Purpose? If you're a builder of teams, a solver of problems, and a champion of exceptional customer experience, we want to meet you. Apply today - and help us shape the next chapter of Spring Footwear's service journey.

Customer Service Manager Salary: $40K to $43,500 depends on experience, plus a bonus at the end of the which is 2 weeks pay, PTO, and 10 paid holidays. Shift: Hours M-F, 8 - 5 REQUIREMENTS & SKILLS: 3-5 Years professional experience working in Inside Sales, Marketing, or Customer Service. Experience with CRM/ERP tools and digital technology. Problem solver, creative, and a good negotiator. Patient, empathetic and helpful. Detail-oriented & multi-tasker. Independent ad quick thinker. Good communication and writing skills. Team player and positive attitude. Willing to learn. Professional and pleasing personal appearance. Must be Bilingual - English and Spanish. JOB RESPONSIBILITIES: Sales Processing. Customer relations. Product knowledge. Domestic and International Shipping.

ModMed is hiring a driven Supervisor, Patient Services to join our positive, passionate, and high-performing RCM BOOST team focused on leading and developing their team to ensure exceptional performance and alignment with the company's mission. This is an exciting opportunity to actively support and coach team members, fostering a positive work environment and culture of high performance by ensuring effective call center operations, analyzing processes, and driving continuous improvement within a fast-paced Healthcare IT company that is truly Modernizing Medicine! Your Role: * Work closely with senior leaders and talent on all aspects of staffing non-exempt team members, including hiring, training, supervision, and preparing and delivering performance reviews. * Prepare performance reports and action plans to meet KPIs by collecting, analyzing, and summarizing data and trends. * Spearhead and lead special projects to support and enhance our patient/client-facing activities, escalations, along with other duties and responsibilities as assigned. * Analyze departmental processes and recommend resolutions based on metrics, trends, and reporting. While developing and implementing strategies to improve call center benchmarks * Serve as a point of contact to ensure internal teams' daily workflow processes are completed and supported, and provide a strong floor presence, all while fostering a positive work environment that maximizes individual and team performance through communication. * Maintains operational consistency and quickly identifies and resolves trouble spots. * Strives to make meaningful and challenging contributions to the betterment of the Patient Services department. * Develop a climate that fosters motivation, encourages participation, and provides opportunities for employee initiative. * Utilize and explore the use of the training curriculum for ways to improve, enhance, and evaluate the onboarding process of the new hire and existing team members. * Effectively make sound decisions and manage diverse personalities with skill. * Develop strong credibility with all levels in the department by taking prompt measures to prevent performance and behavior problems Skills & Requirements: * Bachelor's Degree preferred. * 4+ years of previous healthcare, customer service, and call center supervisory experience. * Strong critical thinking, analytical, and problem-solving skills. * Expert knowledge of the medical billing claims submission process and working with insurance carriers (e.g., Medicare, private HMOs, PPOs). * Intermediate Excel and Word skills, such as the ability to perform basic calculations with formulas and functions, format spreadsheets, visualize data through charts and graphs, and create presentations. * Proven ability to work effectively within a team to create a positive work environment. * A solid professional demeanor is required, such as the ability to remain calm in a demanding call environment. * Strong working knowledge of business software applications, including Google Sheets, Microsoft Word, Excel, and PowerPoint. * High level of competency/Subject Matter Expert in Modernizing Medicine's PM product line (preferred)/or related EHR/EMR systems. * Excellent communication (Verbal/Written) and interpersonal skills #LI-LM1 #REMOTE

The Medical Care Services Supervisor is responsible for the supervision and daily operations of the Care Resource Midtown facility; This includes providing support to the Sr. Medical Care Services Manager as needed in the supervision of non-licensed personnel. Provides ongoing Quality Improvement monitoring, ensures safe patient care, and ensures office staff is competent to perform patient care. The Medical Care Services Supervisor directs staff in following established policies and procedures, coordinates patient flow between front and back-office personnel, functions as a liaison for the medical staff and the Sr. Medical Care Services Manager. ESSENTIAL JOB RESPONSIBILITIES Management/Leadership: Understands and participate in the interview, training, development and supervision of staff which includes work allocation and problem resolution. Provide training, guidance and direction to staff ensuring staff perform duties efficiently, timely, and knowledgeably. Foster a positive and supportive work environment by promoting the Health Center's 3 C's of Service: Compassion, Competency, and Commitment. Coordinate and participate in staff meetings and educational activities. Manage relationships with vendors, clearinghouses and payers, ensuring ongoing successful relationships. Oversee daily operations and ensure progress towards departmental goals. Communicate updated policies and procedures to staff. Ensure adequate staffing to support timely patient visits. Maintain open and effective communication with all staff levels. Post assignments and schedule for clinic. Review and authorize payroll and time-off request as needed. Ensure established inventory standards for all supplies and equipment. Resolve operational and personnel issues effectively. Ensure a safe environment for patients and staff. Respond to and resolve patient complaints. Assist SR. Medical Care Services Manager with staff selection, promotion, and performance counseling in accordance with CR policies. Administrative Oversee charge capture and accuracy, including HEDIS and UDS reporting. Work closely with Sr. Medical Care Services Manager, Director of Revenue Cycle and Medical Director(s) to achieve the goal of timely, accurate and complete claims submission. Address escalated questions from clients/patients, staff and insurance companies. Oversee resolution of client/patient billing complaints and the client/patient statement process. Evaluate client/patient financial status and establish payment plans as needed. Ensure payments are submitted via BRINKS daily. Assist with collecting delinquent accounts and monitor payment compliance. Attend internal/external meetings as required. Quality Assurance/Compliance Ensure confidentiality of patient, employee, and organizational information in compliance with HIPAA and internal policies. Prepare for and participate in inspections as required by regulatory agencies. Conduct quality assurance and record reviews for the medical program. Develop and distribute Standard Operating Procedures (SOP) for new protocols and procedures. Mediate disputes involving clients, patients, staff, and visitors. Prepare credentialing and recredentialing for providers. Support planning and implementation of performance improvement plans related to Joint Commission, ACHA and HRSA standard. Provide ongoing training to staff to ensure compliance with safety and quality care standards. Culture of Service: 3 C's Compassion Greet all customers (i.e. patient, client, staff, vendor) with courtesy, eye contact, appropriate tone and body language. Listen attentively and provide appropriate options or resolutions to all customers (i.e. patient, client, staff, vendor). Competency Deliver services in accordance with established protocols and seek assistance when needed to ensure quality service. Commitment Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed. Prioritize customer (i.e. patient, client, staff, vendor) requests to ensure prompt and effective responses are provided. Safety Practice and ensure proper hand washing per CDC guidelines. Understand and fulfill assigned roles in emergency code system and the Continuity of Operations Plan (COOP). Contact Responsibility The responsibility for internal and external contacts is frequent and important. PHYSICAL REQUIREMENTS Frequent sitting, phone use, and computer work. Occasional walking, standing, bending, and driving. Work is performed in an office setting. Other Participate in health center developmental activities as requested. Perform other duties and special projects as assigned.

Job DescriptionROLE DESCRIPTION: State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Customer Retention/Billing Specialist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. RESPONSIBILITIES: Greet clients, answer phone calls, respond to emails, and handle client inquiries. Manage schedules, book appointments, and maintain office supplies. Prepare and process insurance forms, manage client files, and ensure all paperwork is accurately completed and filed. Enter client information into the agency management system and update records as necessary. Handle billing inquiries, process payments, follow up on overdue accounts. Act as a liaison between clients and agents, ensuring clear and effective communication. Assist in organizing marketing events, preparing promotional materials, and managing social media accounts. Provide preliminary assistance to clients in the claims process, ensuring proper documentation and communication with claims adjusters. BENEFITS: Monthly Bonuses based on performance Opportunity for advancement Paid time off Health Insurance Retirement Plan Training & development QUALIFICATIONS: Must be able to obtain FL 4-40 Customer Representative License Knowledge of Citizens and EasyLink a must. Previous insurance experience preferred (State Farm) Previous administrative or customer service experience, preferably in an insurance or financial services setting. Proficiency in Microsoft Office Suite and familiarity with agency management software. Excellent verbal and written communication skills. Strong organizational skills with the ability to multitask and prioritize tasks effectively. Friendly and professional demeanor with a strong focus on customer satisfaction. High level of accuracy in data entry and document preparation. Ability to work independently, handle client issues, and find effective resolutions. If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.