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  • CUSTOMER SVC/DEPT LEADER

    Smith's Food and Drug 4.4company rating

    Customer service supervisor job in Magna, UT

    Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Smith's family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Effective communication skills Knowledge of basic math (counting, addition, and subtraction) Ability to handle stressful situations Retail or Customer Service experience Promote trust and respect among associates. Communicate company, department, and job specific information to associates. Collaborate with associates and promote teamwork to help achieve company/store goals. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products. Monitor and control supply expenses for the department. Manage cash control, sales and cash items and records for the store. Manage the scheduling of Front-end associates to provide adequate department coverage. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Develop and implement a department business plan to achieve desired results. Create and execute sales promotions in partnership with store management. Implement the period promotional plan for the department. Stay current with present, future, seasonal and special ads. Monitor and control expenses for the department. Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory. Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs. Plan, organize and supervise the inventory process. Train department associates on inventory/stocking and Computer Assisted Ordering. Adhere to all food safety regulations and guidelines. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. Oversee and manage the efficient operations of all functions and activities of the Front-end. Adhere to all local, state and federal laws, and company guidelines. Assists management in the supervision and coaching of front end associates in the performance of their duties. Must be able to perform the essential functions of this position with or without reasonable accommodation.
    $106k-146k yearly est. 5d ago
  • Previous Customer Service Wanted

    Serenity Mental Health Centers 3.7company rating

    Customer service supervisor job in Salt Lake City, UT

    🌟 Previous Servers and Customer Service Wanted - Patient Care 💙 No Healthcare Experience Needed - Just Heart, Empathy & a Desire to Help Others Heal ✨ Make a Real Difference Every Day Are you great with people and ready for work that actually matters? At Serenity Healthcare, we're redefining mental wellness with empathy, innovation, and life-changing care. We're not looking for medical backgrounds - we're looking for human connection. If you've worked in customer service, hospitality, or any role that puts people first, you already have the foundation to succeed here. 🎓 Don't Have Healthcare Experience? We'll Train You! We provide full, paid training and national certification. You bring: ✅ 2+ years of full-time work experience ✅ Strong communication skills ✅ A kind, composed, and positive attitude ✅ A passion for helping people feel seen, heard, and valued 👩 ⚕️ Your Role as a TMS Technician As a TMS Technician, you'll guide patients through their healing journey, offering both emotional support and technical care using our advanced TMS therapy. Your day-to-day: Work one-on-one with patients during treatment sessions Operate and monitor our high-tech TMS therapy machine Use tools like gratitude, journaling, and goal-setting to encourage patient growth Track and document progress to share with medical staff Be a steady, supportive presence throughout each patient's care journey 🌱 What We're Looking For You don't need a medical degree - just a genuine love for helping people. We're seeking someone who: Has 2+ years of customer-facing experience (e.g., retail, hospitality, education, etc.) Is naturally empathetic, calm, and uplifting Communicates clearly and professionally Is reliable, growth-oriented, and receptive to feedback Wants to be part of something bigger than a job 💼 Why You'll Love Working at Serenity ✔ Fulfillment - Help people take back their lives ✔ Career growth - We promote from within as we expand nationwide ✔ Supportive culture - You'll be valued for who you are and how you care Our Benefits Include: 🏥 90% employer-paid medical, dental & vision 🏖 10 PTO days (15 after 1 year) + 10 paid holidays 💰 401(k) retirement plan 🚀 Rapid internal promotion opportunities 💡 About Serenity Healthcare We're on a mission to change the mental health industry. Using FDA-approved TMS therapy and a holistic, patient-centered approach, we help people heal even when traditional treatments haven't worked. Our care is personal, proven, and powered by compassion. 📝 Apply Today - Be the Reason Someone Finds Hope Again Serenity Healthcare is an equal opportunity employer. All qualified applicants are welcome. Employment is contingent upon successful background and drug screening.
    $116k-153k yearly est. Auto-Apply 60d+ ago
  • Customer Success Consultant

    Lumen 3.4company rating

    Customer service supervisor job in Salt Lake City, UT

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $73,805 - $98,406 in these states: CO $77,322 - $103,089 in these states: CA, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote **What to Expect Next** Requisition #: 340973 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
    $77.3k-103.1k yearly 2d ago
  • Customer Care Expert (SLC)

    Select Portfolio Servicing

    Customer service supervisor job in Salt Lake City, UT

    Shifts being filled: Monday to Friday Part Time: 10:00AM - 2:00PM ; 2:00PM - 6:00PM Full Time: 9:00AM-6:00PM The Customer Care Expert (CCE) is responsible for delivering personalized service to the customer throughout the life of the loan to solve customer inquiries and manage the customer relationship throughout the default process in a call center environment. The CCE will be the liaison between the customer and any other mortgage operations' groups as necessary. In this role, this person will act as the communication liaison to ultimately resolve the customer's inquiry and/or delinquency. Principal Duties: 1. Handle customer calls efficiently and effectively, while providing exceptional customer service 2. Accurately and promptly execute transactions, such as billing inquiries and account changes. 3. Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments based on the facts of each situation. 4. Resolve account delinquency by collecting past due payments as needed 5. Communicate loss mitigation options and decisions to customers 6. Obtain complete and accurate documentation from customers and approved third parties. 7. Manage daily workflow within prescribed timeline and quality metrics, if assigned a loan population 8. Complete affirmations prior to proceeding to foreclosure if assigned a loan population. Specifications: 1. Strong interpersonal skills: professional, courteous, empathetic, level-headed, composed. 2. Excellent customer service and or sales skills. Loss Mitigation and or Customer Service experience is preferred 3. Superior communication skills, in verbal and written communication 4. Effective listening, problem solving and negotiating required. 5. Basic computing skills, including mouse & keyboard usage, launching programs, windows navigation. 6. Proven record of dependability with excellent time management and the ability to self-manage. 7. Proven ability to handle stressful situations and effectively manage a high volume workload. Willing to work in a call center environment with heavy telephone customer interaction.
    $43k-91k yearly est. 47d ago
  • Customer Support Representative

    The Grace Company 3.9company rating

    Customer service supervisor job in West Jordan, UT

    Since creating our first quilting frame, The Grace Company has been dedicated to connecting people with their passions through innovative solutions. We are a company focused on enriching lives, and we find joy in seeing our customers' crafts enrich the lives of others. Our goal is to make quilting and crafting more accessible to a wider community. From product design to customer service, we are committed to providing the best possible experience. Position Overview: Are you a problem-solver with a passion for helping people? As a Customer Support Representative, you will be the friendly and knowledgeable voice of The Grace Company. You'll be responsible for responding to inbound calls from our valued customers, providing support for our range of products, including quilting frames, machines, software, and accessories. This role is perfect for someone with a technical aptitude who enjoys troubleshooting and is comfortable learning new software applications. What You'll Do: Professionally handle inbound customer calls with a polite and clear communication style. Become a product expert by gaining a deep understanding of our quilting frames, machines, and software. Utilize your troubleshooting skills to diagnose and resolve customer issues effectively. Clearly communicate technical solutions to customers with varying levels of technical expertise. Document customer interactions and solutions accurately. What You'll Bring: A minimum of one year of experience in a customer service role. Excellent verbal and written communication skills. Strong troubleshooting and problem-solving abilities. Proficiency with Microsoft products. A comfort and willingness to learn new software applications. A positive attitude and a commitment to providing exceptional customer service. Why You'll Love Working Here: Great Work Environment: Join a friendly and supportive team. Competitive Pay: Starting at $18.00 per hour. Time Off: We offer paid holidays and vacation after a minimal employment period, plus a personal-time accrual program. Convenient Location: Our office is conveniently located on Redwood Road in West Jordan.
    $18 hourly 11d ago
  • Seasonal Customer Service Supervisor

    ASM Research, An Accenture Federal Services Company

    Customer service supervisor job in Salt Lake City, UT

    Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $28k-37k yearly est. 23d ago
  • Center Supervisor- Technical Consultant

    Biolife 4.0company rating

    Customer service supervisor job in Ogden, UT

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Job Posting Description Qualification for this role include one of the following: * Bachelor's degree in Hard Science and 2 years of Lab Experience * Associate's degree in Medical Laboratory Technology or similar with 4 years of Lab Experience * 48 Semester hours of Hard Science or Medical Laboratory Science course work with 2 years of Lab Experience Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. How you will contribute: You will oversee employee performance and scheduling You will lead Inventory Control efforts and lead in operational efforts You will work with donors to resolve concerns You will analyze opportunities specific to non-conforming events You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas. You will foster teamwork, communicate and resolve conflicts. What you bring to Takeda: High school diploma or equivalent Cardiopulmonary Resuscitation (CPR) and AED certification Frequent bending and reaching Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds Fine motor coordination, depth perception, and ability to monitor equipment from a distance Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - UT - Ogden U.S. Hourly Wage Range: $22.19 - $30.51 The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - UT - Ogden Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt No
    $22.2-30.5 hourly 9d ago
  • Seasonal Call Center Supervisor

    Education Works 3.8company rating

    Customer service supervisor job in Salt Lake City, UT

    Seasonal | Expected through April 30, 2026 Are you a people-first leader who enjoys coaching, problem-solving, and helping others succeed? As an Intuit Product Expert Supervisor, you'll lead and develop a high-performing team of student customer service agents while partnering closely with Intuit to deliver exceptional customer experiences. This is a hands-on leadership role where you'll make a real impact-supporting agent growth, resolving complex customer concerns, and fostering an inclusive, motivating team culture.Roles and Responsibilities Lead & Coach: Lead and support a team of 20-25 student call center agents Conduct regular 1:1 coaching sessions focused on performance, development, and engagement Provide real-time guidance and feedback to help agents meet quality, productivity, and attendance goals Identify skill gaps and partner with training and leadership teams to strengthen performance Operational Excellence: Monitor schedule adherence, attendance, and timecards; make corrections and approve payroll as needed Partner with Workforce Management and Operations to ensure proper staffing and coverage Ensure required training and continuous learning modules are completed on time Uphold Intuit and EAW policies, standards, and compliance expectations Customer & Client Support: Handle escalated customer concerns with professionalism and care Serve as a key liaison between agents, leadership, and clients to ensure alignment Participate in weekly and monthly business reviews, sharing insights on team performance and trends Escalate systemic issues and recommend process improvements when appropriate Culture & Engagement: Foster an inclusive, supportive team environment that balances accountability with recognition Model professionalism, integrity, and a growth mindset Support agent success through motivation, recognition, and clear expectations What We're Looking For Required Qualifications: Associate or Bachelor's degree 3+ years of experience in a call center or customer service environment Experience coaching, leading, or supervising others Proven ability to handle customer escalations effectively Strong communication, organization, and time-management skills Comfort working in a fast-paced, metrics-driven environment Proficiency with Microsoft Office and basic reporting tools High level of professionalism and discretion with confidential information Preferred Traits: A passion for coaching and developing others Strong problem-solving and analytical skills Ability to multitask and adapt in a dynamic environment Openness to feedback and continuous improvement Why Join Us? Develop your leadership skills in a real-world supervisory role Gain experience working with a well-known client (Intuit) Make a meaningful impact on student employee success Be part of a supportive, collaborative team culture Build experience that strengthens your future career opportunities AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment. THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.
    $29k-36k yearly est. Auto-Apply 28d ago
  • Commercial Banking Customer Service Manager

    Northwest Bank 4.8company rating

    Customer service supervisor job in Cottonwood Heights, UT

    Full-time Description The Customer Service Manager (CSM) plays a critical leadership role within the market's Customer Service Team, overseeing daily operations while driving performance and service excellence. This position requires a highly motivated and results-driven individual with exceptional management and leadership skills, capable of inspiring and holding the team accountable to high standards. The ideal candidate will bring a proven track record in project management, process improvement, and procedure development, demonstrating the ability to proactively identify opportunities, implement solutions, and ensure operational consistency. The CSM is responsible for coaching, mentoring, and developing team members, setting measurable service goals, and fostering a customer-centric culture. Key responsibilities include managing branch operations, leading new employee onboarding, evaluating training needs, and instilling accountability throughout the team. The CSM must lead by example, uphold compliance with all regulatory requirements and Bank policies, and collaborate effectively with production and support teams to enhance the overall customer experience. Requirements Essential Duties & Responsibilities Perform assigned duties in accordance with the Bank's Mission, Vision and Core Values; and provide the Bank's customers with timely, responsive, and exceptional service in accordance with the Bank's customer service standards. Hire quality customer centric team member that fits Bank's job description expectations. Have a sense of urgency in planning, assigning, and coaching up to meet company goals; address complaints and resolving problems in a timely manner. Keep manager abreast of issues and if necessary, build appropriate timelines with commitments of correct performance behavior. Manage and lead day-to-day branch operations to ensure all aspects of compliance monitoring, and transaction reviews for wires, garnishments, cash balancing, large currency transactions and suspicious activity are completed timely. Proficient in understanding, executing, and training the requirements associated with opening complex and unique to simple business entity structured deposit accounts and treasury service products Foster a customer centric team by putting the customer needs first and ensuring policy, procedures and best practices are followed for a positive and exceptional customer service experience. Point of contact for branch facilities, including office supplies, key control, employee onboarding & offboarding, security training, alarm testing, branch currency & coin orders. Manage customer support for all deposit products and services; Be the point person for your team to troubleshoot and resolve issues; Dive deeper to understand root causes and resolve issues with the team as they arise. Utilize all applicable resources such as NB Help Desk, Fiserv ServicePoint, internal guides & procedures, and other available platforms. Review employee timecards, edit, correct, and approve each pay period; monitor employee leave time to insure it is being used according to company policy; conduct performance reviews; prepare disciplinary documentation when appropriate; Hire and interview new employees. Process exception items for NSF, stop payment, hold and non-post transactions in a timely manner and communicate to Operations Support team to ensure Bank does not take a loss due to untimely decisions. Ensure all branch certifications are completed within the assigned timeframes. Adhering to the Bank's policies and supporting Management decisions and goals in a positive, professional manner. Perform other duties as assigned. Required Qualifications Bachelor's degree in Finance, Business, or other related area; or 5-7 years equivalent work experience Exceptional oral and written communication and interpersonal skills consistent with requirements to be successful in coaching, mentoring, and building a customer-centric team Working knowledge of deposit and treasury products and services typically used by companies in the small-to-medium size (SME) business segment Effective leadership skills Effective written and verbal communication skills Strong problem-solving techniques Preferred Qualifications Ability to organize and prioritize tasks and projects at an individual level under a variety of conditions and constraints with minimal guidance Thorough knowledge of deposit services and other banking services Thorough knowledge of deposit policies and procedures, understanding of banking rules, regulations, laws and all policies and procedures including BSA and Patriot Act. Intermediate computer skills with collaboration and productivity tools including Windows-based operating systems and office suites (Microsoft Word, Outlook, Excel, PowerPoint); spreadsheet applications to organize data used for advanced data analysis; internet; email; and bank software. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit; use hands and talk or hear. The employee is occasionally required to walk; reach with hands and arms and stoop, kneel, crouch, or crawl.
    $26k-35k yearly est. 52d ago
  • Supervisor, Support Services

    University of Utah Health

    Customer service supervisor job in Salt Lake City, UT

    As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA This position supervises the daily activities of the assigned department by coordinating in-service and ongoing education, monitoring quality control, and safety processes, hiring and training new staff, evaluating performance, and scheduling work shifts. Reporting staff operates in support of the environment of the facility. Staff has minimal or no interaction with the patient/family during their visit and has no involvement in the coordination of medical treatment. Staff is tasked with materials management and/or maintenance of the overall conditions of the assigned facility. This position is not responsible for providing clinical patient care. Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes. Hurry and apply today! Submit your application with an updated resume online at employment.utah.edu You must upload the most recent updated resume, including all your work history and experience, to be considered. Please provide five professional references with an email and phone number on your submitted resume or as requested through the skill survey assessment. University of Utah Health offers fantastic career opportunities, pay, and healthcare benefits from day one! We also offer a 401 K retirement plan and a work environment that values dedication, learning, and a work-life balance. Join our team! uofuhealth.org/jobfairs. Please check your email for any updates on this job! Responsibilities Supervises the daily operations of the department including the interviewing and hiring of staff, training, creation of work schedules, and work assignment distribution. Enforces the department's written standards of practice, policies and procedures, and initiates corrective action as necessary. Evaluates job performance to ensure department job standards are being maintained. Resolves problems, provides support, and expedites service to hospital departments. Monitors safety and quality assurance functions by inspecting processes for completeness and accuracy. Maintains department records and prepares monthly reports. Monitors, orders and maintains stock of department supplies and equipment. Participates in hospital committees and meetings, as assigned. May assist in budget preparation. Performs additional duties of the department, as assigned. Knowledge / Skills / Abilities Ability to work flexible hours, including weekends and holidays. Ability to quickly learn new procedures and processes. Ability to prioritize and multi-task in a fast paced environment. Ability to develop relationships with patients, guests, and co-workers. Demonstrated knowledge of HIPAA regulations and ability to ensure patient information is guarded and respected. Demonstrated organization, human relations, and effective communication skills. Qualifications QualificationsRequired Associate's degree in a related field, or the equivalency. One (1) year of experience in a related area. Depending upon department of hire, a valid, State of Utah Driver's License may be required. Depending upon department of hire, a valid CDL license with HAZMAT endorsement may be required. Qualifications (Preferred) Preferred One (1) year of experience in a supervisory capacity. Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects involving patient care or medical equipment. This position may stand for sustained periods of time and/or walk for long distances moving from one work site to another. We are University of Utah Health. healthcare.utah.edu Physical Requirements Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking
    $45k-72k yearly est. Auto-Apply 5d ago
  • Sales Service Supervisor

    Nucor 4.7company rating

    Customer service supervisor job in Salt Lake City, UT

    Job Details Division: Nucor Rebar Fabrication Southwest Other Available Locations: N/A Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve. Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more. Basic Job Functions: Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times. Must adhere to Nucor's safety programs and standards. Demonstrate leadership consistent with Nucor's vision and values. Taking Care of our Customers by leading the following post-sale functions across the division: Detailing and Project Management - end to end coordination from order to cash. Control financial aspects of contracts to protect the company's interest and maintain good relationships with customers. Oversee efforts to ensure Nucor Rebar Fabrication fulfills contractual obligations on the assigned projects. Work closely with all departments, actively support, and drive our commercial strategy of creating value and getting paid through customer partnerships, differentiated products and solutions, profitable outcomes for our customers, and high-level project management. As an engaged member of the division management team, lead, develop, and execute on the business strategies including safety, quality, cost, productivity, profitability, and commercial excellence. This position will lead, model, nurture, and advance the Nucor culture. Produce monthly forecasting reports to see how well they're doing in achieving post-sales targets and budgets. Set objectives, provide coaching and monitor performance of the post-sale team. Assign all detailing work for (the location) to an appropriate detailer so that detailing can be done efficiently and in accordance with customers' delivery needs. Oversee the productivity and work quality of the detailers to ensure efficiency, accuracy, and quality of presentation. Manage the assignment of detailing to outside vendors so that high-quality purchased detailing is obtained at fair rates. Manage the contacts between detailers and customers' offices or job sites so that accurate information regarding delivery requirements is always at hand and so that problems can be resolved or avoided. Review all change orders to contracts being detailed in-house or by outside vendors for profitability, ensure customers are properly advised of, obtained approval, and invoiced in accordance with contractual requirements. Review all customer back-charges on contracts detailed in-house or by outside vendors; coordinate with sales personnel so that fair and reasonable settlements can be negotiated and so that similar problems do not repeat. Review and approve all invoices from vendors (post-sale) as required. Manage the performance appraisal process and recommend appropriate salary adjustments as needed for all detailing personnel. Provide consulting services to other Nucor Rebar Fabrication locations as appropriate. Manage the recruitment, hiring, orientation, and training of new detailer employees and support personnel. Keep apprised of any technological developments in detailing methodology and equipment and make appropriate recommendations to management so Nucor can detail as efficiently and effectively as possible. Produce reports as requested by management. Possess a thorough knowledge of CRSI and the Manual of Standard Practice. Perform other duties as requested by the Branch Manager. Minimum Requirements: Legally authorized to work in the United States without company sponsorship now or in the future. Vocational certificate in CAD design/drafting issued from an accredited school or college, or equivalent. At least ten years of experience as a rebar detailer or equivalent industry experience with at least six years' experience with the Nucor detailing system (Rebar CAD) or other CAD based detailing system. At least three years of experience as a supervisor of detailers Preferences: Two-year technical degree from an accredited school or college Special Demands: Work schedule may include hours beyond the normal business day. Travel will be required, including an overnight stay as needed. Must maintain strict confidentiality regarding personnel situations and certain customer and management information. Nucor is an Equal Opportunity/Affirmative Action Employer - M/F/Disabled/Vets - and a drug - free workplace
    $66k-92k yearly est. 60d+ ago
  • Senior Customer Solutions Engineer - IMS Professional Services

    Rocket Software 4.5company rating

    Customer service supervisor job in Salt Lake City, UT

    **It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
    $85.8k-107.3k yearly 60d+ ago
  • Fulfillment Center Supervisor

    Cart.com 3.8company rating

    Customer service supervisor job in Salt Lake City, UT

    Who We Are: At Cart.com, our mantra is “Be Brand Obsessed”. Why? Because we know that our lives are shaped by the brands we interact with daily. As a new disruptor in e-commerce, Cart.com's mission is to not only help brands scale seamlessly, but also build a deeper connection with their customers. We obsess over the brands we serve and the things they care about, and that passion is what drives us to provide a consumer experience like no other. Since our founding in 2020, Cart.com's one-of-a-kind e-commerce platform has quickly redefined how brands operate online. With our end-to-end world-class tools and services, we empower brands to manage their stores, find more customers, and deliver their products in one seamless experience. It is our mission to give brands the same capabilities as the world's largest retailers so they can do more of what they love-getting their great products into the hands of amazing customers. We are always looking for entrepreneurial, innovative and determined humans who are eager to creatively transform the e-commerce space. Sound like you? Come hop on the brandwagon and discover what Cart.com is all about. Cart.com is building a community that is committed to living out these 6 core values: WE ARE OBSESSED WITH BRANDS: We live for brands and are fanatical about their success. WE THINK BEYOND THE BOX: We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems. WE DON'T GIVE UP: No one expected this to be easy. We are resilient- we dig in and keep going. WE SPEAK UP: Every person here has an obligation to question norms, voice concerns, and offer their perspective. WE WORK TOGETHER: We work with integrity and respect, ask for help, and extend the same help to others. WE ARE HUMAN: Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve. The Role: The Fulfillment Center Supervisor will be a key leader at our Salt Lake City, UT Fulfillment Center. You will be responsible for managing and motivating a team to achieve productivity, safety, and departmental goals. The potential assignments would be one or more of the following areas: replenishment, receiving, outbound, inventory, special projects & returns. The ability to, work in a fast-paced environment, motivate a performance driven team, and be customer service driven, is a must. What You'll Do: Manage a team of associates ranging from 10-50 team members Manage time tracking, time off, and approve timecards for your team Be comfortable running metrics and reports to establish team performance and share updates with the broader operations team Give directions for shift operational flow, flex resources to consistently achieve requirements in all areas at lowest cost and best possible service levels Drive efficiency in operations by continuously improving current processes and practices. Maintain a safe work environment. Hire and train distribution center team members on best practices and maintain policy and procedures as outlined Work cross functional with other supervisors to achieve broader goals outside your main department. Who You are: A leader with the ability to influence A high level communicator both orally and written Able to multi-task and adapt to a changing environment A Problem Solver Team oriented with strong interpersonal skills What You've Done: 3+ yrs warehouse operations experience within 1 of the following....replenishment, receiving, outbound, inventory, special projects & returns Experience and knowledge of Fulfillment Center Worked directly with Microsoft Excel and Word. Bonus Points: 3pl experience 1+ yrs leadership experience Retail experience Warehouse Management Systems experience Jazz preferred. Bilingual Spanish speaking Physical Work Environment: Ability to work 1st shift schedule. Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.). Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items) Able to maintain attention and concentration for extended periods of time. Able to work overtime including extended schedules during peak seasons. Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $28k-37k yearly est. Auto-Apply 60d+ ago
  • Retail Deposits Servicing Call Center Specialist #ESC6663

    Experthiring 3.8company rating

    Customer service supervisor job in Salt Lake City, UT

    What's in it for you?! Tremendous career advancement opportunities! Fitness Centers/Gym Subsidies and fitness trackers! Health and wellness programs! 401k company match! Employee stock purchase plan! Basic life insurance! Very generous PTO plus 14 paid holidays! PTO for volunteer work you are passionate about! Comprehensive benefits package with dental and vision! Pet Insurance! Flexible spending accounts! New Parents get 12 weeks of 100% PTO, for birth or adoption! Tuition reimbursement! If that's you, let's talk! Job Type : ContractLocation : Salt Lake City, UtahPay : Great Pay!Job Description What you will be doing: Responsible for providing quality customer service and accurate information about depositor accounts, programs, policies, and processes. Answer inquiries from customers, potential customers, financial institutions, business partners, internal customers, and others. Process telephone requests for account information and application processing and communicate results to the customer. Maintain knowledge of comparable and competitor products. Respond to email and written inquiries. Responsible for the maintenance of existing accounts. Research, analyze, verify, reconcile, and perform appropriate account actions in a timely manner in accordance with established servicing guidelines. Focus on activities such as Financial Adjustments, Status Adjustments, Account Maintenance, and Customer Communications. Answer incoming calls and report conditions affecting customer satisfaction. Perform timely and accurate follow-up on account inquiries and provide accurate information on deposit products offered. Demonstrate strong problem resolution skills and solid organization and communication skills with a strong attention to detail. Escalate reports of exceptional service and complaints. Complete core corporate training and develop solid knowledge of systems. Self-motivate to consistently improve knowledge to advance service capabilities. Maintain knowledge of all Retail Servicing policies and procedures. Keep all training documentation organized and remain aware of new information. Operate within compliance policies and procedures. Perform manual research of accounts and record comments clearly. Process and update deposit applications on the system. Make outgoing calls to provide information and clarify questions. Ensure updates to the database are complete and accurate. Be proficient in all systems necessary to provide effective customer service. Assist in other business areas as needed and accurately track all work completed. Meet or exceed department standards for productivity and quality. Demonstrate flexibility and a team-oriented attitude to support the business. Identify system issues and process improvements. Experience you will need: Minimum education: High School Diploma or Equivalent. Some banking experience or a customer service background. Excellent knowledge of multiple business area processes and procedures. Excellent knowledge of applicable department systems. Demonstrated ability to manage multiple priorities in a time-sensitive environment. Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues. Familiarity with Microsoft applications with emphasis on Word/Excel. Excellent oral and written communication skills. Excellent data entry skills. Proven ability to consistently meet individual, team, and department goals. Has developed specialized skills or is multi-skilled through job-related training. Takes a broad perspective to problems and identifies new, less obvious solutions. Completes work with a limited degree of supervision. Proven ability to meet strict attendance guidelines. Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days Daman Lyng #INDEH123
    $35k-43k yearly est. 28d ago
  • Mgr, Temple Square Guest Experience Training

    The Church of Jesus Christ of Latter-Day Saints 4.1company rating

    Customer service supervisor job in Salt Lake City, UT

    This position is central to the purpose of Temple Square, which is to help all guests learn of Jesus Christ and to help guests recommend others to “come and see.” The Manager of Temple Square Guest Experience Training is responsible for the development and training on Temple Square, working in close coordination with the Sr. Manager of Temple Square Guest Experience; This includes leadership, oversight, and support of initiatives and objectives coming from the Missionary Department; implementing methods for overall improvement of the Temple Square guest experience; entrusted with confidential and sensitive issues from Missionary Department leadership, and implementing direction from the Missionary Executive Council (MEC). Required: Bachelors degree in Instructional Psychology and Technology or Experience Design or a related field 6 years of experience in 2 or more of the following (OR equivalent combination of both education and experience): Instructional design, experience design, guest experience, development, and evaluation of training systems. Teaching and training experience. Multimedia, web development, and other learning technologies. Administrative experience including personnel management, budgeting, and strategic planning. 2 years of supervisory experience. Excellent technical writing skills. Excellent communication and presentation skills. Excellent Interpersonal skills. To successfully perform the essential functions of the job, there may be physical requirements which need to be met such as sitting for long periods of time and using monitors/equipment. Preferred: Master's degree or Ph.D., preferred in Instructional Psychology and Technology or a related field Formal project management training. Fluency in one or more languages. Experience in linguistics and language instruction. Experience in audio/video production. Experience in evaluation, testing, and research. Familiarity with the current Technology Assisted Language Learning software. Service as a full-time missionary. 50% - Manage the work of Temple Square staff Responsible to oversee the training and development of staff who support the Temple Square guest experience. Execute guidelines and policies. Conduct and oversee pre-service and in-service training. Conduct observations and analyze reports to determine effectiveness and direction. Counsel with Sr. Manager of Temple Square Guest Experience and HR in decisions regarding elevated issues. Execute yearly training plan, as set forth by the Sr. Manager of Temple Square Guest Experience. 25% - Training Programs Provide oversight, direction and support to the Temple Square guest experience training and development experience. Ensure full and accurate implementation and connection of the approved Temple Square curriculum to the guest experience. As part of ensuring implementation and effectiveness, regularly observe the Temple Square guest experience. Provide direct training on a regular basis. Assist Sr. Manager of Temple Square Guest Experience in carrying out assignments at the direction of the Missionary Department. Ensure a high-fidelity implementation of Missionary Department strategy, including the following: new Temple Square guest experiences, operational processes, metrics, technical training, scheduling, quality, and support issues. Work closely with both CRD and Curriculum personnel to ensure applicability, relevance, and effectiveness of the guest experience, under the direction of the Sr. Manager of Temple Square Guest Experience. Continuously review current methodologies and explore new techniques and methods for better training through literature and learning from professional organizations. Communicate and coordinate regularly with Director of Finding regarding progress of the guest experience. 15% - Operational Support Provide 24/7 support/direction to Temple Square staff. Apprise Sr. Manager of Temple Square Guest Experience regarding guest experience needs on Temple Square. Ensure all operations follow Church policy and meet Missionary Department standards. Resolve administrative and tactical concerns under the direction of the Sr. Manager of Temple Square Guest Experience. 5% - Seminars, Tutoring and Travel Participate in regular trainings led by the Sr. Manager of Temple Square Guest Experience, as assigned. Periodically participate in observations of and conversations with exceptional guest experience organizations. 5% - Manage Budget Serve as the budget steward for the annual Temple Square guest experience training budget.
    $39k-51k yearly est. Auto-Apply 3d ago
  • Account Services Specialist

    Yessio LLC

    Customer service supervisor job in Sandy, UT

    Job Description Welcome to Yessio LLC! We are an energetic business solutions company located in Sandy and St. George, UT, with remote flexibility in Price, Logan, Cedar City, St. George, Provo, Salt Lake City, and other areas throughout Utah. We're seeking an enthusiastic individual to join our team as a full- or part-time Account Services Specialist. If you're passionate about helping others and eager to grow in a vibrant company, keep reading about what we offer this customer service role! EXCELLENT BENEFITS Pay period bonuses, monthly bonuses, and a sign-on bonus after the first 90 days Paid time off Paid holidays Health and dental benefits Monthly employee recognition lunches Company barbeques Remote flexibility Monthly team motivation contests Weekly coaching sessions and paid training Spacious work area and desks Our main office is across the street from the Center Street Trax station INTRIGUED? Apply now and be part of a family-owned business that values and celebrates its employees! YOUR NEW ROLE AS OUR ACCOUNT SERVICES SPECIALIST We offer our full- or part-time Account Services Specialists a flexible Monday through Friday schedule between 7:00 a.m. and 6:00 p.m., with rotating Saturdays from 8:00 a.m. to 2:00 p.m. Your day starts with a series of inbound and outbound calls that keep you engaged as you tackle diverse customer inquiries via phone and email. Each interaction is an opportunity to shine, whether you're verifying account information, building rapport, or educating customers on their options. Your keen attention to detail ensures accuracy as you verify banking and employment details, process payments, and set up new accounts. With each interaction, you deliver top-notch customer service and achieve quality results, making a tangible impact on our customers and driving our company's success. REQUIREMENTS High school diploma or equivalency Fluent in the English language and ability to effectively communicate Possesses a cheerful attitude Good attendance and punctuality Ability to use basic mathematical skills and is computer savvy ABOUT OUR FAMILY AT YESSIO LLC Established in 2011, we are a family-owned business services vendor for various companies that need assistance with their operations and sales teams. Our clients rely on the excellent service that we provide. We care deeply for our employees and treat them like family. We value high-performing employees and offer incentives and bonuses for great work. We also offer great benefits, ongoing paid training, and a positive work culture. If you think this full- or part-time customer service job with remote flexibility is a fit for what you are looking for, great! Applying is a snap. Simply fill out our initial 3-minute application. We're excited to meet you!
    $27k-36k yearly est. 16d ago
  • Account Services Specialist

    Yessio

    Customer service supervisor job in Salt Lake City, UT

    Welcome to Yessio LLC! We are an energetic business solutions company located in Sandy and St. George, UT, with remote flexibility in Price, Logan, Cedar City, St. George, Provo, Salt Lake City, and other areas throughout Utah. We're seeking an enthusiastic individual to join our team as a full- or part-time Account Services Specialist. If you're passionate about helping others and eager to grow in a vibrant company, keep reading about what we offer this customer service role! EXCELLENT BENEFITS Pay period bonuses, monthly bonuses, and a sign-on bonus after the first 90 days Paid time off Paid holidays Health and dental benefits Monthly employee recognition lunches Company barbeques Remote flexibility Monthly team motivation contests Weekly coaching sessions and paid training Spacious work area and desks Our main office is across the street from the Center Street Trax station INTRIGUED? Apply now and be part of a family-owned business that values and celebrates its employees! YOUR NEW ROLE AS OUR ACCOUNT SERVICES SPECIALIST We offer our full- or part-time Account Services Specialists a flexible Monday through Friday schedule between 7:00 a.m. and 6:00 p.m., with rotating Saturdays from 8:00 a.m. to 2:00 p.m. Your day starts with a series of inbound and outbound calls that keep you engaged as you tackle diverse customer inquiries via phone and email. Each interaction is an opportunity to shine, whether you're verifying account information, building rapport, or educating customers on their options. Your keen attention to detail ensures accuracy as you verify banking and employment details, process payments, and set up new accounts. With each interaction, you deliver top-notch customer service and achieve quality results, making a tangible impact on our customers and driving our company's success. REQUIREMENTS High school diploma or equivalency Fluent in the English language and ability to effectively communicate Possesses a cheerful attitude Good attendance and punctuality Ability to use basic mathematical skills and is computer savvy ABOUT OUR FAMILY AT YESSIO LLC Established in 2011, we are a family-owned business services vendor for various companies that need assistance with their operations and sales teams. Our clients rely on the excellent service that we provide. We care deeply for our employees and treat them like family. We value high-performing employees and offer incentives and bonuses for great work. We also offer great benefits, ongoing paid training, and a positive work culture. If you think this full- or part-time customer service job with remote flexibility is a fit for what you are looking for, great! Applying is a snap. Simply fill out our initial 3-minute application. We're excited to meet you!
    $27k-36k yearly est. 14d ago
  • Supervisor Respiratory Care Services

    Intermountain Health 3.9company rating

    Customer service supervisor job in Salt Lake City, UT

    The Supervisor Respiratory Care Services is responsible for leading team members in the day-to-day operations, clinical practice in Respiratory Care Services, coordinating, along with evaluating projects and assignments. This accountability can include staffing, education, orientation, evaluation, counseling of employees, providing clinical expertise, consultation, and research. This position is accountable to insure timely, efficient, quality patient respiratory care to the customers, accepts and facilitates change. **Posting Specifics** + **Benefits Eligible** : Yes (Health, Vision, & Dental Insurance, 401(K), education assistance, + many more) + **Shift Details:** Full-time, 40 hours/week Day Shift, some weekends and holidays as needed + **Additional Details:** Position is for a Trach/ Vent Coordinator. **Bachelor's degree needed. This position needs at least 3 years of experience working with pediatrics in a critical care setting** + **Department:** Respiratory Therapy, Primary Children's Hospital SLC **Essential Functions** + Performs respiratory care procedures in response to patients' needs and physician orders within the Scope of Practice of the Respiratory Care Department. + Evaluates, monitors, and maintains patients care within established guidelines in the form of policies, procedures and protocols. + Seeks for and evaluates information acquired from other members of the interdisciplinary team, patient, family, physician, nursing, support staff, current research and others. + Uses assessment information and critical thinking skills while assessing the respiratory status of assigned patients through physical exam, review of history/physical and response to ordered therapies. + Collaboratively plans and prepares patients for further support needs once the current episode of care outcomes are met (i.e., teaching, referrals, and follow-up). + Independently performs the majority of procedures, assessments and interventions performed at the facility including advanced settings (as applicable). Participates within clinical program initiatives and processes and monitors outcomes. Supports standardization and implementation of department protocols, policies, and procedures for patient care delivery. + Evaluates patient response to interventions through review of achievement of goals, clinical outcomes, patient and family satisfaction. + Serves as a department and/or specialty care area representative on committees or task forces relating to area of expertise. + Develops and implements patient education plans when needed in relation to respiratory disease and equipment related to admission and discharge. Communicates operational theory to other health professionals and recommends the most appropriate technology to maximize patient comfort and safety. + Maintains timely, accurate records and documentation to satisfy department, hospital and legal requirements. **Minimum Qualifications** + Current state license to practice as a Registered Respiratory Therapist. + Valid/active NBRC credential. + Basic Life Support (BLS) for healthcare providers. + Specific certifications - PALS, ACLS, NRP. + 3 years of respiratory experience. **Preferred Qualifications** + Bachelor's Degree from an accredited institution (degree will be verified). + Supervisory, education, or leadership experience. **Physical Requirements:** + Ongoing need for employees to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies. + Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations. + Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc. + Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. + Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc.) + May be expected to stand in a stationary position for an extended period of time. **Location:** Intermountain Health Primary Childrens Hospital **Work City:** Salt Lake City **Work State:** Utah **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $38.77 - $59.82 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.
    $35k-44k yearly est. 60d+ ago
  • Seasonal Call Center Supervisor

    Education at Work 3.8company rating

    Customer service supervisor job in Salt Lake City, UT

    Job DescriptionThe Intuit Product Expert Supervisor manages a dynamic team of experts, coaches experts to perform at the highest levels, monitors/takes action on real time adherence for their team and handles customer escalations. This role is pivotal in monitoring quality assurance, training, and managing schedules and attendance, while fostering motivation and maintaining company culture. This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles and Responsibilities Lead and manage a team of 20-25 student call center agents specializing in customer service inquiries. Conduct routine 1:1 coaching session(s) to provide feedback to meet performance metrics, including quality, productivity, attendance, compliance, and disciplinary issues. Ensure continuous learning training modules are complete before announced deadlines. Identify training opportunities and/or knowledge skill gaps amongst the team and collaborate with other department leaders as needed to improve agent performance. Review daily and weekly agent scheduling to monitor agent's weekly schedule adherence and provide feedback to WFM as requested. Review agent's daily attendance for occurrences and/or occurrence discrepancies. Review agent timecards for accuracy, make time punch corrections as needed, and approve payroll before announced deadline. Partner with Workforce Management and Operations Managers to ensure efficient agent scheduling and/or leadership support coverage. Uphold EAW and Intuit's policies, standards, and compliance requirements. Manage attendance, adherence, and behavioral expectations using EAW's progressive corrective action model, when necessary. Foster an inclusive and engaging team culture that balances accountability with recognition. Escalate client concerns, systemic issues, and process improvements to Operations Leadership. Serve as a key point of contact between agents, leadership, and clients, to help ensure alignment of goals and expectations. Attend weekly and monthly business reviews to share valuable insight into agent performance with client and better understand client's performance expectations. Maintain excellent knowledge of company policies and procedures to assist agents with difficult customer concerns via slack and/or individual coaching sessions. Resolve escalated customer concerns, balancing superior service with fiscal responsibility. Perform other duties as directed by management. Basic Qualifications Bachelor's or associate degree required. 3 years of experience in a call center or customer service role. Experience handling customer escalations and providing excellent customer service. Ability to monitor, coach, and provide effective feedback to agents to meet performance metrics. High level of integrity and professionalism in handling confidential information. Strong computer skills and proficiency in Microsoft Office Suite. Strong analytical and problem-solving skills. Exhibit exceptional time management, organization, and prioritization skills. Ability to work independently and in a team setting within a fast-paced environment. Excellent written, verbal, and interpersonal communication skills. Proven success in leading a team of agents. Ability to multi-task and perform in a fast-paced environment. Embrace feedback and approach work with a growth mindset. ExemptAFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment. THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.
    $29k-36k yearly est. 28d ago
  • Commercial Banking Customer Service Manager

    Northwest Bank 4.8company rating

    Customer service supervisor job in Midvale, UT

    Description: The Customer Service Manager (CSM) plays a critical leadership role within the market's Customer Service Team, overseeing daily operations while driving performance and service excellence. This position requires a highly motivated and results-driven individual with exceptional management and leadership skills, capable of inspiring and holding the team accountable to high standards. The ideal candidate will bring a proven track record in project management, process improvement, and procedure development, demonstrating the ability to proactively identify opportunities, implement solutions, and ensure operational consistency. The CSM is responsible for coaching, mentoring, and developing team members, setting measurable service goals, and fostering a customer-centric culture. Key responsibilities include managing branch operations, leading new employee onboarding, evaluating training needs, and instilling accountability throughout the team. The CSM must lead by example, uphold compliance with all regulatory requirements and Bank policies, and collaborate effectively with production and support teams to enhance the overall customer experience. Requirements: Essential Duties & Responsibilities Perform assigned duties in accordance with the Bank's Mission, Vision and Core Values; and provide the Bank's customers with timely, responsive, and exceptional service in accordance with the Bank's customer service standards. Hire quality customer centric team member that fits Bank's job description expectations. Have a sense of urgency in planning, assigning, and coaching up to meet company goals; address complaints and resolving problems in a timely manner. Keep manager abreast of issues and if necessary, build appropriate timelines with commitments of correct performance behavior. Manage and lead day-to-day branch operations to ensure all aspects of compliance monitoring, and transaction reviews for wires, garnishments, cash balancing, large currency transactions and suspicious activity are completed timely. Proficient in understanding, executing, and training the requirements associated with opening complex and unique to simple business entity structured deposit accounts and treasury service products Foster a customer centric team by putting the customer needs first and ensuring policy, procedures and best practices are followed for a positive and exceptional customer service experience. Point of contact for branch facilities, including office supplies, key control, employee onboarding & offboarding, security training, alarm testing, branch currency & coin orders. Manage customer support for all deposit products and services; Be the point person for your team to troubleshoot and resolve issues; Dive deeper to understand root causes and resolve issues with the team as they arise. Utilize all applicable resources such as NB Help Desk, Fiserv ServicePoint, internal guides & procedures, and other available platforms. Review employee timecards, edit, correct, and approve each pay period; monitor employee leave time to insure it is being used according to company policy; conduct performance reviews; prepare disciplinary documentation when appropriate; Hire and interview new employees. Process exception items for NSF, stop payment, hold and non-post transactions in a timely manner and communicate to Operations Support team to ensure Bank does not take a loss due to untimely decisions. Ensure all branch certifications are completed within the assigned timeframes. Adhering to the Bank's policies and supporting Management decisions and goals in a positive, professional manner. Perform other duties as assigned. Required Qualifications Bachelor's degree in Finance, Business, or other related area; or 5-7 years equivalent work experience Exceptional oral and written communication and interpersonal skills consistent with requirements to be successful in coaching, mentoring, and building a customer-centric team Working knowledge of deposit and treasury products and services typically used by companies in the small-to-medium size (SME) business segment Effective leadership skills Effective written and verbal communication skills Strong problem-solving techniques Preferred Qualifications Ability to organize and prioritize tasks and projects at an individual level under a variety of conditions and constraints with minimal guidance Thorough knowledge of deposit services and other banking services Thorough knowledge of deposit policies and procedures, understanding of banking rules, regulations, laws and all policies and procedures including BSA and Patriot Act. Intermediate computer skills with collaboration and productivity tools including Windows-based operating systems and office suites (Microsoft Word, Outlook, Excel, PowerPoint); spreadsheet applications to organize data used for advanced data analysis; internet; email; and bank software. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit; use hands and talk or hear. The employee is occasionally required to walk; reach with hands and arms and stoop, kneel, crouch, or crawl.
    $26k-35k yearly est. 21d ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Ogden, UT?

The average customer service supervisor in Ogden, UT earns between $24,000 and $42,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Ogden, UT

$32,000

What are the biggest employers of Customer Service Supervisors in Ogden, UT?

The biggest employers of Customer Service Supervisors in Ogden, UT are:
  1. PetSmart
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