Customer Service/Contract Administrator (Finance Department)
Customer Service Supervisor Job In Orlando, FL
CUSTOMER SERVICE/CONTRACTS ADMINISTRATOR
Toyota of Orlando is currently seeking energetic, detailed, self-motivated and goal oriented individuals to join our growing Customer Service Delivery department. The Customer Service/Contracts Administrator is responsible for meeting with customers who have purchased or leased a vehicle and preparing and disclosing all legal and financial documents relating to the sale. They will submit customer applications for credit to several Automotive Financial companies, submitting accurate and timely paperwork according to the company's policy and procedures while achieving a high level of customer satisfaction. They will also familiarize the customer with the controls of the new vehicle and physically deliver vehicle at the end of the Sales process.
NO EXPERIENCE NECESSARY. Bi-lingual candidates are a plus!
The Toyota of Orlando Culture
We are in the people business. Toyota of Orlando has a strong culture that values teamwork, customer and employee satisfaction. Toyota of Orlando currently seeks several self-directed and goal-oriented individuals to join our growing team!
Our Mission
Toyota of Orlando's mission is to be Orlando's automotive leader in vehicle sales and service. We achieve this by providing extraordinary owner experiences through continuously developing passionate associates who share our desire to always be better.
Our Performance Standards are based on Professionalism, Development of People, Honesty and Integrity, Quality, Caring, We're ALL Salespeople and Being the Best.
Job Responsibilities:
Establish and maintain good working relationships with team members and customers
Present all legal and financial documents to customers
Check all paperwork for correct title, lien information, and taxes
Responsible for verifying insurance with customers agents, obtain deposits, verify trade payoffs
Maintain high ethical standards in daily activities
Review daily funding delays, complete bank stipulations in a timely manner ensuring expedited funding payments
Ensure paperwork is legal, compliant and complete without flaw
Guarantees overall customer satisfaction
Responsible for following online review acquisition process and maintaining the goals set by the department/dealership
Establish and meet monthly objectives
Responsible for product knowledge for vehicle delivery to each customer
Requirements:
Outstanding written and verbal communication skills
Ability to read and comprehend instructions and information
Ability to work evenings until 10:00PM, including the last deal of the day
Ability to work weekends as business needs dictate
Ability to work in a fast-paced environment
Professional and dedicated
Must have impeccable follow up abilities
Must know how to work in a team environment
Excellent Communication Skills
We Offer:
Paid training
5-day work week (based on 52 hours)
Paid-time off
Competitive benefit package including Medical/Dental/Life Insurance and 401K
Employee discounts
Career path and management program available
WE INVITE YOU TO BECOME A PART OF OUR GROWING TEAM! START YOUR CAREER TODAY!
Employment is contingent upon successful completion of a background and drug test. Toyota of Orlando is proud to be an Equal Opportunity Employer.
Bilingual Customer Service/Contract Administrator
Customer Service Supervisor Job 24 miles from Orlando
CUSTOMER SERVICE/CONTRACTS ADMINISTRATOR
Toyota of Clermont is currently seeking energetic, detailed, self-motivated and goal oriented individuals to join our growing Customer Service Delivery department. The Customer Service/Contracts Administrator is responsible for meeting with customers who have purchased or leased a vehicle and preparing and disclosing all legal and financial documents relating to the sale. They will submit customer applications for credit to several Automotive Financial companies, submitting accurate and timely paperwork according to the company's policy and procedures while achieving a high level of customer satisfaction. They will also familiarize the customer with the controls of the new vehicle and physically deliver vehicle at the end of the Sales process.
NO EXPERIENCE NECESSARY.
Bi-lingual (Spanish) candidates preferred.
Job Responsibilities:
Establish and maintain good working relationships with team members and customers
Present all legal and financial documents to customers
Check all paperwork for correct title, lien information, and taxes
Responsible for verifying insurance with customers agents, obtain deposits, verify trade payoffs
Maintain high ethical standards in daily activities
Review daily funding delays, complete bank stipulations in a timely manner ensuring expedited funding payments
Ensure paperwork is legal, compliant and complete without flaw
Guarantees overall customer satisfaction
Responsible for following online review acquisition process and maintaining the goals set by the department/dealership
Establish and meet monthly objectives
Responsible for product knowledge for vehicle delivery to each customer
Requirements:
Outstanding written and verbal communication skills
Ability to read and comprehend instructions and information
Ability to work evenings until 10:00PM, including the last deal of the day
Ability to work weekends as business needs dictate
Ability to work in a fast-paced environment
Professional and dedicated
Must have impeccable follow up abilities
Must know how to work in a team environment
Excellent Communication Skills
We Offer:
Paid training
5-day work week
Paid time off
Competitive benefit package including Medical/Dental/Life Insurance and 401K
Employee discounts
Career path and management program available
WE INVITE YOU TO BECOME A PART OF OUR GROWING TEAM! START YOUR CAREER TODAY!
In return for your invaluable knowledge, skills, talent and ambition, Toyota of Clermont offers competitive salaries and benefits.
Employment is contingent upon successful completion of a background investigation.
Toyota of Clermont is proud to be an Equal Opportunity Employer.
Field Service Manager - On Site Team
Customer Service Supervisor Job In Orlando, FL
US-FL-Orlando Type: Full-Time # of Openings: 1 FL - Orlando - Amazon About the Role
Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialist within a dynamic environment sound like your sweet spot?
Canon Solutions America, a pioneer in technology, solutions, and services, wants to hear from you. We're actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canon's hardware and software technology-based solutions to keep our innovative customers moving forward.
Your Impact
**************************************************************************************************************** width="1150" height="361" style="max-width:100%; height:auto;" />
We're looking for a true go-getter to oversee:
A team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.
Selecting, hiring, training, and developing current and new technical representatives.
Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction.
The warehousing process as it relates to merchandise and inventory.
The development and education of the team as it relates to new technology in an evolving industry.
About You: The Skills & Expertise You Bring
Do you meet these requirements?
Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees.
Service management experience in the technology industry.
Hands-on field technical experience with a vast knowledge digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
Strong communication skills including the desire to develop and lead a team.
Possess excellent time management skills.
We are providing the anticipated base salary range for this role: $61,800 - $92,520 annually.
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its
Kyosei
philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ******************************************
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All applicants must reside in the United States.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon.
#CUSA
Posting Tags
#LI-EF1 #PM20
PIba2697030ecf-26***********6
Survey Team Leader
Customer Service Supervisor Job In Orlando, FL
Survey Team Leader - Tavares, FL
This is a leadership position to manage a Survey Team with established and talented survey project managers, technicians and field crews in our Tavares office with great potential for career growth within the Halff organization. Halff works with many local municipalities, land developers, state and private projects in Central, West Central and North Florida.
Minimum Requirements:
PSM Licensed in Florida
3 years of management experience as a PSM in the state of Florida with excellent communication skills.
5 years of experience in preparing boundary, topographic, route, utility and construction survey documents/drawings and legal descriptions in the State of Florida.
Land Development and Public Works survey experience.
AUTO-CAD Civil 3D
Experience with preparing legal descriptions for County Project land acquisition or utility easements.
Ability to manage projects and develop scope and fees for proposals.
Able to successfully lead a project team on projects of all sizes and levels of complexity. Ensure that all aspects of the project are followed through to completion meeting client needs, budget and schedule.
Preferred Requirements:
Experienced with FDOT projects and procedures is a plus
Good understanding of the Central Florida market
Technical understanding of Trimble Survey equipment, Trimble Business Center is a plus
Active in professional organization, professional development and mentoring of staff.
Company Overview:
Halff is a mid-sized, employee-owned, diverse and multi-disciplined professional services firm designed, engineered, planned, constructed - and purposed - for people. Since 1950, we've been creating smart solutions that improve lives and communities by turning ideas into reality. Halff was founded on a core tenet: Focus on people, treat them well, and success will follow. It's no wonder, then, that our employees and the culture they create result in our firm consistently being named a Top Workplace in America.
Our industry-leading professionals collaborate to meet tough challenges in creative ways. Our services include Construction Services, Energy, Environmental, Geographic Information Systems, Intelligent Transportation Systems, Land and Site Development, Planning and Landscape Architecture, MEP Engineering, Public Works, Right of Way, Structural Engineering, Subsurface Utility Engineering/Utility Coordination, Surveying, Transportation, Water Resources and Water/Wastewater.
Halff has offices in the following locations:
Arkansas: Bentonville, Fayetteville, Fort Smith, Little Rock and North Little Rock
Florida: Chipley, Crestview, Jacksonville, Orlando, Panama City Beach, Tallahassee, Tampa, Tavares and Temple Terrace and Windermere
Louisiana: Baton Rouge and Shreveport
Oklahoma: Norman and Oklahoma City
Texas: Austin, Brownsville, Conroe, Corpus Christi, Flower Mound, Fort Worth, Frisco, Houston, Lubbock, McAllen, Midland, Richardson, San Antonio and Tyler
We offer excellent benefits including medical, dental, prescription, life insurance, long-term and short-term disability insurance, paid time off and holiday pay, Traditional and Roth 401(k) plans, Employee Stock Ownership Plan, Health Savings Account, 529 College Savings Plan, Flexible Spending, an Employee Assistance Plan and more.
Salary is competitive and commensurate with experience.
Halff is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Halff is a drug-free workplace. This offer of employment is contingent upon the receipt of a clear drug screen and background check prior to your first day of employment. This position may be subject to random drug testing pursuant to federal regulations.
Customer Service Specialist
Customer Service Supervisor Job In Orlando, FL
• If you enjoy stale, bureaucratic organizations whose IT and product evolution cycle follows the timing of Haley comet's orbit, then this job is not for you.
• If you enjoy endless routine of the same mundane tasks, then this job is not for you.
• If you enjoy being a part of America's healthcare cost problem versus its solution, then this job is not for you.
VaxCare is a fast-growing and innovative technology company that is forever changing the way physicians manage vaccines. Customer Service Specialists are the glue between our service and our customers. We offer exceptional support to our customers, working on the front lines to train, help, and advocate for them via email, telephone, and webinar while deriving insights into how to design our service to better meet their needs. We are the communication bridge leading our customers to higher profitability and efficiency by using our technology. Are you ready to be the sounding board for our customers and to turn today's opportunities into a better tomorrow? If you're ready for these challenges this could be a great fit for you.
QUALITIES NEEDED:
• Critical thinking and problem-solving skills to face new challenges head-on
• Energy to foster relationships with customers to help make them feel taken care of
• Verbal, written, and presentation skills to communicate effectively
• Exceptional organizational skills to keep the facts straight
• Intellectual curiosity to ask the questions that improve our service
• Resourcefulness to work with other departments to get things done
• Knowledge of general IT solutions to confidently answer the questions our customers ask
• Diligence to meet deadlines
• Previous Call Center experience preferred
Customer Service Specialist
Customer Service Supervisor Job In Orlando, FL
Respond to customer inquiries via phone, email, and chat in a timely manner.
Provide accurate information regarding products and services to enhance client satisfaction.
Analyze customer issues and provide effective solutions or escalate as necessary.
Conduct outbound calling to follow up on customer inquiries and ensure satisfaction.
Maintain detailed records of customer interactions in our computerized system.
Demonstrate excellent phone etiquette while interacting with clients.
Collaborate with team members to improve service delivery and resolve complex issues.
Assist in training new staff on customer service protocols and best practices.
Qualifications
Previous experience in a call center or customer service environment is preferred.
Strong typing skills with the ability to input data accurately while conversing with customers.
Excellent verbal and written communication skills, with a focus on client services.
Ability to work effectively under pressure while maintaining a positive attitude.
Multilingual abilities are a plus, enhancing communication with diverse clientele.
Proficient in using computer systems and software relevant to customer support tasks.
A commitment to providing high-quality customer service and support.
Associate, Client Processing Representative I
Customer Service Supervisor Job 15 miles from Orlando
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We're seeking a future team member for the role of Associate, Client Processing Representative I to join the KYC Pershing team. This role is located in Lake Mary, FL - Hybrid.
In this role, you'll make an impact in the following ways:
Prepares detailed risk profiles for complex clients and conducts periodic reviews of client profiles for renewal. May provide guidance to AML/KYC/Prevention support staff. Gathers information from independent research, online tools or directly from the relationship manager or client in order to populate risk profiles for new or existing clients. Performs due diligence to ensure accuracy of information. Reviews profiles for renewal process. Reviews work of others.
Uses developed communication skills to engage in routine conversations with internal stakeholders and complex external clients in order to support an accurate data-gathering process and resolve any open issues. Reviews standard profiles that have been flagged and escalated for additional review through QSS real time scans or escalated OFAC Sanctions alerts received on transactional reviews.
No direct reports. Provides guidance to less experienced AML/JKYC/Prevention support staff.
Responsible for the quality and completion of own work.
To be successful in this role, we're seeking the following:
High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree is preferred.
3-5 years of total work experience preferred.
Experience in brokerage, accounting, fraud or law preferred.
At BNY, our culture speaks for itself. Here's a few of our awards:
America's Most Innovative Companies, Fortune, 2024
World's Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg's Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Warehouse Customer Care Specialist/Driver
Customer Service Supervisor Job In Orlando, FL
Responsible for all aspects of the warehouse functions including receiving, sorting, storing, handling, preparation, and shipping products within the warehouse while ensuring safety, accuracy and timeliness of all job functions. Supports/assists Service Center Manager in scheduling of work and provides work direction to warehouse team members. Acts as backup to Distribution Center Lead, performing responsibilities of position as needed.
Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).
ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
Reviews daily warehouse schedule for the department to ensure proper coverage for the shift. Notifies DC Lead of any variances immediately.
Supervises and directs warehouse team members in performing operations according to sound operating principles and company policies and procedures.
Responsible for documenting pertinent information for the performance assessment of the warehouse team members and notifies the DC Lead as appropriate.
Promptly and accurately unloads, receives, and verifies incoming materials
Examines incoming shipments for damage, accuracy, and reports discrepancies
Opens bales, crates and other containers
Records quantity of all incoming materials or items received or distributed via appropriate computer software
Accurately places materials in designated storage areas in an orderly manner
Safely operates all necessary types of equipment to conduct a particular phase of the warehouse cycle
Performs routine equipment maintenance
Adheres to all safety requirements including use of proper PPE
Maintains simple reports on work orders and quantities produced
Reads customer orders, work orders, shipping orders or requisitions to determine items to be moved, gathered or distributed and/or shipped
Completes file requisitions, work orders or requests for materials, tools or other stock items and distributes items to shipping or to designated area
Ensures warehouse is accessible and safe for salespeople and customer traffic
Assembles customer orders from stock and places orders in appropriate area
Weighs and counts items for distribution within warehouse to ensure conformance to company standards and order accuracy
Completes requisition forms for order supplies from other departments
Punctuality and regular attendance
Immediately notifies Service Center Manager of any quality issues or shipping errors
Provides prompt input regarding warehouse performance, safety issues and all necessary information to Service Center Manager
NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
Marks materials with identifying information using appropriate method
Assists in counting of physical inventory
Prepares parcels for mailing
Sweeps, dusts, mops. and organizes warehouse and work area for orderliness at all times
May be assigned facility maintenance duties as needed
Delivery driver for milk run program
All other duties as assigned
PHYSICAL DEMANDS & WORK ENVIRONMENT:
Physical ability to do work requiring frequent lifting, twisting, bending, stooping, pulling, pushing, walking, and standing for 8+ hours per day.
Ability to lift to (50) fifty pounds
Must be able to operate a forklift and have a clean driving record
COMPENTENCY, KNOWLEDGE, SKILLS & ABILITIES:
Exhibits willingness to share innovative ideas to make processes better
Exhibits willingness to work in a team environment
Basic math, counting, and reasoning skills
Sufficient reading and writing ability to follow work order instructions, safety rules/regulations and prepare warehouse reports as needed.
Sufficient visual acuity (corrected) to read instructions, distinguish color, operate machines, and visually inspect parts produced
Sufficient manual dexterity to operate machines properly
Patience with problems and issues
Able to change focus frequently and often while being detail orientated and well organized
Ability to communicate effectively with senior management, inter-department personnel, and other warehouse employees
Strong time management skills
Ability to read and empathize with customers and a have good customer service attitude
Ability to manage and work in a demanding and fast environment
Strong computer skills and proficiency with Microsoft Office
Willingness to learn, make mistakes and good sense of humor
Ability to learn to use tape measure, calipers, micrometers & propylene/acetylene cutting torches
Ability and willingness to cross-train in other areas
Willingness to work 40 hours per week with possible mandatory/voluntary over-time
Willingness to work rotating shifts (if necessary)
Strong work ethic and positive attitude and language
EDUCATION & EXPERIENCE:
REQUIRED:
High school diploma or equivalent
ADDITIONAL INFORMATION:
Working in various temperatures depending on the location of the center
The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO.
Customer Experience Associate, Pathway - New Graduates or Early Talent
Customer Service Supervisor Job 15 miles from Orlando
Join a leading fintech company thats democratizing finance for all.
Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
With growth as the top priority...
The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If youre invigorated by our mission, values, and drive to change the world wed love to have you apply.
About the team + role
The CXR Pathway Program serves as an entry point for diverse talent to build a career in financial services. The CXR Pathway will help you build foundational knowledge and gain confidence to attain the required FINRA SIE, Series 7 and Series 63 licenses to become a registered broker alongside your cohort. We demonstrate radical customer focus related to a range of needs from simplistic to complex through chat, email, and phone channels.
As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible.
This application is for our early talent with an anticipated start date in June. We are looking for recent graduates or entry level professionals who have customer facing experience that are interested in becoming a Registered Representative through Robinhood's licensing and training program.
The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.
What youll do
CXR Pathway Program Outline:
Introduction to Licensing (with paid study time)
Foundational Training & Proficiency
Completion of Licensing
Registered Representative Training & Proficiency
Team Alignment & Production, which will include the following:
Delivering an outstanding customer experience for customers through chat, email, and phone channels
Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating improved ways to serve our customers
Growing your financial services expertise as you develop proficiency in a range financial concepts
What you bring
Self-starter and ambitious learner who is comfortable with a fast-paced, evolving customer support landscape and embraces skill development through coaching, feedback, and goal setting
Bachelors degree or experience working in the financial services industry is preferred
Ready to demonstrate commitment and resilience over 20 weeks to achieve both licensing completion and Registered Representative proficiency
Able to exercise independent thought and judgment, adapt to new tasks, and able to prioritize tasks in a multi-task environment
Excellent written and verbal communication skills with a passion to support customers through various channels
Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
Ability to quickly defuse customer anxiety through exceptional customer service skills
Schedule flexibility as we evolve to meet the growing demands of our customers (future shift assignment may include evenings and weekend hours)
Existing FINRA SIE license is preferred
Experience working in a customer support environment is preferred
What we offer
Market competitive and pay equity-focused compensation structure
100% paid health insurance for employees with 90% coverage for dependents
Annual lifestyle wallet for personal wellness, learning and development, and more!
Lifetime maximum benefit for family forming and fertility benefits
Dedicated mental health support for employees and eligible dependents
Generous time away including company holidays, paid time off, sick time, parental leave, and more!
Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on September 19, 2024.
Please see the independent bias audit report covering our use of Covey here.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.
Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)$23.10$23.10 USDZone 2 (Denver, CO; Westlake, TX; Chicago, IL)$23.10$23.10 USDZone 3 (Lake Mary, FL)$22.05$22.05 USD
Click here to learn more about available Benefits, which vary by region and Robinhood entity.
Were looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If youre ready to give 100% in helping us achieve our missionwed love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.
RequiredPreferredJob Industries
Other
Customer Service and Administrative Specialist
Customer Service Supervisor Job In Orlando, FL
Adecco Permanent Recruitment is seeking a Customer Service and Administrative Specialist in Orlando, Florida. Qualified candidates for this role will have a 3-5 year track record of Customer Service and Administrative experience.
Our client is offering a competitive starting salary, in addition to full benefits (health, dental, vision, and 401k with company match), in addition to 15 PTO days to start. Please see additional duties and responsibilities below:
Key Responsibilities: Customer Support and Service:
Assist customers with order inquiries, updates, and follow-ups, ensuring clear and professional communication.
Collaborate with the sales and operations teams to resolve customer issues efficiently.
Support the order process by addressing customer requests via phone, email, or online platforms.
Document customer feedback and escalate recurring issues to the appropriate departments.
Office Supply and Vendor Coordination:
Manage inventory of office supplies, ensuring availability of items from cleaning products to office materials.
Develop and maintain relationships with vendors for supply replenishment.
Monitor office supply budget and maintain expense records.
Order Management and Data Entry:
Accurately enter and process customer orders in the system.
Assist with data entry in accounting or CRM software, ensuring all information is up-to-date and precise.
Shipping and Logistics:
Prepare and coordinate outbound shipments, including FedEx packages and customer orders.
Track shipments to ensure on-time delivery and resolve any logistical issues.
Document Management and Archiving:
Scan, archive, and organize company records following established protocols.
Maintain both physical and digital filing systems for easy access.
Customer Onboarding Support:
Assist with onboarding new customers by ensuring their profiles are correctly set up in the system.
Provide introductory support to familiarize new customers with company processes and systems.
General Administrative Support:
Support office operations by assisting with clerical tasks such as scheduling meetings, photocopying, and responding to general inquiries.
Act as a point of contact for both internal and external stakeholders for day-to-day matters.
Growth Opportunities in Customer Service:
Proactively identify ways to improve the customer experience and internal processes.
Take on additional customer service responsibilities, such as managing a small portfolio of key accounts, after demonstrating efficiency and reliability.
Qualifications:High school diploma or equivalent; additional education or certifications in customer service or administration are a plus.
Strong interpersonal and communication skills with a customer-first mindset.
Experience with customer service, CRM, or data entry software is preferred.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and prioritize effectively.
Proficiency with Microsoft Office Suite and willingness to learn new systems.
Equal Opportunity Employer/Veterans/Disabled
Read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ********************************************** T
Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
*The California Fair Chance Act
*Los Angeles City Fair Chance Ordinance
*Los Angeles County Fair Chance Ordinance for Employers
*San Francisco Fair Chance Ordinance
Customer Service Representative
Customer Service Supervisor Job In Orlando, FL
Join Our Team as a Customer Service Representative and Make a Difference!
Are you a problem-solver who enjoys interacting with people?
We're looking for a Customer Service Representative to provide outstanding service to our customers. You'll play a key role in ensuring customer satisfaction and building lasting relationships.
Responsibilities
Handle customer inquiries and complaints via phone, email, or in-person
Provide product and service information to customers
Process orders, forms, applications, and requests
Keep records of customer interactions and transactions
Follow up to ensure resolution of customer issues
Participate in team-building activities and career development workshops
Collaborate with team members to improve service delivery
Qualifications
Strong communication and interpersonal skills
Customer-oriented mindset and ability to adapt/respond to different types of customers
Proficiency in MS Office and customer service software
Excellent problem-solving skills and attention to detail
High school diploma; college degree preferred
Experience in customer service or related field is advantageous
Benefits
Professional growth and advancement opportunities
Supportive and collaborative work environment
Participation in workshops and professional development programs
Be the voice of our company. Apply now to become a Customer Service Representative!
Grand Opening !!!! Customer Service
Customer Service Supervisor Job In Orlando, FL
Benefits:
Flexible schedule
Opportunities for advancement
Company transportation
Savings program
Company-sponsored vacations
Cash bonuses and performance-based bonuses
Company parties
Training & development programs
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About Us:
We are a dedicated team-oriented company, passionate about supporting one another and providing the best possible care to our clients. Our organization seeks high-impact individuals with a vision for the future. Here, you can build contacts for your career, achieve personal goals, and find lasting job satisfaction in a role with growth potential.
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Job Description
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional support to our clients, ensuring their needs are met, and delivering a positive experience. This role requires some communication skills, and the ability to work effectively in a fast-paced environment. Full Training. No experience necessary.
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Responsibilities:
- Communicate ongoing client needs and collaborate with both clients and team members
- Maintain a healthy, engaging environment for clients
- Assist clients with their needs, from companionship to maintenance
- Keep accurate records and documentation
- Be punctual, dependable, and responsive to clients- Identify and escalate issues to management as necessary.
-Assist clients
-On the phone
-in person appointments
-Retail Events
We offer an extensive training program that is at your disposal to further your knowledge and career.
You have the opportunity to grow within the company and move ahead is you show you want a career.
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Qualifications:
- Compassionate, caring demeanor
- Ability to build rapport with clients
- Strong communication skills
- Dependable and honest
- Prior customer service experience is a plus, but not required
- Ability to add unique value to each client you serve
- customer service skills and experience a plus but not needed.- Proven experience in a customer-facing role, with a track record of success in customer service and conflict resolution.- Strong analytical and problem-solving skills, with the ability to analyze customer needs and identify solutions.- Ability to work effectively in a fast-paced environment, prioritizing tasks to meet deadlines and customer expectations.- Leadership skills, with the ability to provide guidance and support to junior team members.- Strong communication skills, with the ability to communicate effectively in English and other languages.- Experience with project management and sales techniques is preferred.- Ability to work in a multicultural environment and demonstrate a commitment to diversity and inclusion.
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Additional Benefits:
Extra incentives for weekend and extended hours
Opportunities for internal promotion
Cash bonuses for high performance
A supportive team environment that fosters success and growth If you're seeking a challenging, rewarding career where your compassion and skills are valued, this role may be perfect for you! Join us and become part of a caring team dedicated to making a difference.
Pay: Base + Uncapped commission and Bonus
Seasonal Customer Service Representative in Lake Mary, FL
Customer Service Supervisor Job 27 miles from Orlando
Customer Service Representative Terms: Full-time Pay: $18/hr Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!
But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
Job Summary
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
Responsibilities
Assist customers with issues and concerns they are experiencing during the use of the product and/or service
Document call-related information for auditing and reporting purposes
Maintain and update customer information as necessary
Upsell current customers on new or enhanced services
Qualifications
High school diploma or GED
Customer service experience is a plus
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and courteous
Customer oriented
Work Environment
Regular work performed in a climate-controlled, call-center environment
Ongoing usage of phone and computer systems
Physical Demands
Constant sedentary work
Next Steps
Place an application
Complete your online assessment
Our team will review your application
If selected to move forward, our team will follow up directly
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.KEY JOB RESPONSIBILITIES
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
Customer Service Representative
Customer Service Supervisor Job 56 miles from Orlando
OVERSEAS ORGANIX
Melbourne FL/ Palm Bay FL
Full-time
At Overseas Organix, we are dedicated to providing the highest quality Kratom products to our customers. Our mission is to deliver exceptional service and ensure customer satisfaction with every order. We are currently seeking a motivated and empathetic Customer Service Representative to join our team and help us maintain our high standards of service.
Position Overview;
As a Customer Service Representative, you will play a vital role in ensuring our customers' needs are met in a timely, professional, and courteous manner. You will be responsible for answering calls, responding to emails, and addressing various customer inquiries and concerns related to orders, products, shipping, and more. The ideal candidate will have a passion for helping people, excellent problem-solving abilities, and a calm demeanor under pressure.
Key Responsibilities;
- Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and issues.
- Respond to customer emails with timely, accurate, and appropriate solutions.
- Assist customers with order-related issues, such as tracking packages, reshipments, wholesale orders, and product inquiries.
- Troubleshoot and resolve website-related issues, guiding customers through necessary steps.
- Identify customer needs and offer appropriate solutions while maintaining a high level of satisfaction.
- Manage customer complaints effectively, ensuring a positive outcome and building long-term relationships.
- Document customer interactions, transactions, and resolutions in our customer support system.
- Maintain product knowledge and stay up-to-date with company policies and procedures.
- Work collaboratively with other departments to resolve complex customer issues.
- Handle high-pressure situations and high-maintenance customers with professionalism and tact.
Qualifications:
- Minimum of 2 years of customer service experience, preferably in an e-commerce or product-based environment.
- Associate's degree (A.A.) preferred, but not required.
- Strong computer and technical skills, with the ability to quickly learn and adapt to new systems and software.
- Excellent verbal and written communication skills.
- Ability to perform well under pressure and manage multiple tasks simultaneously.
- Fast problem-solving abilities and strong common sense when addressing customer issues.
- Ability to handle high-maintenance customers with patience and professionalism.
- Detail-oriented, organized, and dependable with a strong commitment to customer satisfaction.
- Flexibility to work various shifts, including weekends, if needed.
Why Join Us?;
- Opportunities for growth and advancement within the company.
- A positive and collaborative work environment.
- The chance to be part of a passionate team dedicated to delivering high-quality Kratom products.
-We take high priority in a wholesome and a family oriented business, we make personal connections and respect a high priority, and for all employees to feel as if they can depend on each other as a family.
If you're looking to join a growing company and make a difference in the lives of our customers, we encourage you to apply!
How to Apply:
Please submit your resume to
Noelle@overseasorg
anix.com
, please do not apply through LinkedIn, it won't be reviewed!
--Please include your birthday in your resume, due to laws and regulations regarding Kratom, you must be 21+ to work here.--
Bilingual Customer Service Representative
Customer Service Supervisor Job 32 miles from Orlando
Foundever™ At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our customer support roles. Our modernized application technology benefits our customers and you!
Te gusta ayudar a los demás? Eres fluido en inglés y español?
Become a Bilingual Financial Customer Service Representatives by joining an elite team that supports industry-leading financial services clients. Start your career with the pioneers of bringing passionate, innovative customer service professionals to represent the world's top brands. In this position, you will:
Problem-solve and connect with customers by phone via inbound calls; no sales
Speak Fluent English and Spanish
Strive to meet and exceed metrics while providing excellent customer service
Drive customer satisfaction through voice, chat and/or email communications
Navigate through multiple digital systems
Read client legal disclosures verbatim
Location Requirements: Must live within the commuting range of our Deland, FL office, located at 1398 S Woodland Blvd, DeLand, FL 32720, as this position is based onsite.
Work with Us and You'll Enjoy:
Pay: $19.00/H
100% Paid Professional Training at $15 per hour
Health Benefits
Medical
Dental
Vision
Employee Assistance Program (EAP)
401K retirement plan with company match
Employee discounts
Referral bonuses
Everbetter wellness program
Internal Mobility (84% of our managers are promoted within)
You are perfect for this role if you have:
A high school diploma or GED equivalent
An ability to connect with customers, and offer helpful solutions, with empathy
Excellent listening, verbal and written communication skills
Basic PC navigation skills, including search engine experience, browser navigation, typing in URL's, completing online forms, etc.
An ability to work evening and weekend shifts
You work well with a team or independently
Location Requirements:
Location Requirements: Must live within the commuting range of our Deland, FL office, located at 1398 S Woodland Blvd, DeLand, FL 32720, as this position is based onsite.
About Foundever:
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at ***************** and connect with us on Facebook , LinkedIn and Twitter .
Military Friendly:
Foundever is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.
EEO:
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Customer Support Consultant
Customer Service Supervisor Job In Orlando, FL
Join one of the fastest growing UK tech companies! Epos Now offers a market leading product and an award winning brand, there has never been a more exciting time to join our driven team. We're looking for an ambitious Customer Retention Agent to join our existing team who operate with customers all over Europe, United States and Australia.
About Us:
EposNow are transforming the business owner experience by putting the power of fintech in their hands. We offer comprehensive tools for point of sale and embedded finance, (including payments, banking, and lending) to our 77,000 incredible business merchants worldwide, helping everyone from micro-sized businesses to enterprise companies succeed. Our ultimate mission is to make commerce accessible for everyone. With personalised career progression plans, exciting opportunities to work with new tech (like AI), and an inclusive culture and help shape the future of business solutions.
Role: Customer Support Consultant
Responsibilities:
Handle customer queries via telephone calls, email and web chat.
Achieve your targets for customer satisfaction.
Nurture meaningful customer relationships.
Accurately record all information in the CRM.
Deliver exceptional customer service!
Whats on offer:
Earn additional bonus on top of base salary
19 days PTO plus 6 federal bank holidays
401k
Medical Cover
Employee Assistance Program
What are the next steps?
Interviews for this role are starting immediately, so you could be joining our team very soon! Successful candidates will have a short screening call with our partner company, RecruitmentJunky, before being invited for a video interview with a hiring manager.Ready to begin your career with us?Apply now and submit your application online.We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences.
Customer Service Expert (Great Benefits, Great Work/Life Balance!)
Customer Service Supervisor Job In Orlando, FL
Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.
Job Description:
At AllianceOne we pride ourselves on living our corporate values of integrity, respect, professionalism, innovation and commitment. Due to growth in our business we are seeking talented professionals who will help us provide world class service to the consumers we work with and deliver exceptional results for the clients we serve.
AllianceOne is a Certified "Great Place to Work"!
As a Customer Service Expert, you will be answering inbound calls to assist customers with accounts, toll invoices, technical assistance, and DMV registration holds.
Provide excellent customer service to customers by:
Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
Projecting patience, empathy, caring and sincerity in voice tone and words
Establishing rapport over the phone quickly and remaining positive and upbeat while following client guidelines and all rules and regulations
Express thoughts and information clearly and succinctly
Communicating unpleasant or negative information in a tactful manner
Consistently meet established productivity, schedule adherence, and quality standards
Be flexible, adjust quickly, and react positively to change
Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff
Special projects as required
PAY: $18.00
LOCATION: Orlando, FL 32807
HOURS:
Monday- Friday 10:45 AM- 7:15 PM + Saturday 8:00 AM- 4:30 PM
*In addition to Sunday, you will also have one of the following week days off: Tuesday, Wednesday or Thursday (this will be assigned based upon staffing needs)
MANDATORY TRAINING HOURS (1st 2 weeks): Monday- Friday 10:45 AM- 7:15 PM
BENEFITS:
Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more!
You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.
QUALIFICATIONS:
Prior customer service experience (high volume call center experience is a plus)
Professional verbal and written communication skills
Outstanding attendance & work ethic
Strong ability to navigate multiple systems while speaking with customers
Must be self-motivated, problem solver and use critical thinking
Must be proficient in time management
Good typing/keyboarding skills (a test will be given)
Ability and openness to work professionally with a diverse customer base
Works well in team setting
A criminal background check and drug test are required
Vehicle tag check completed, all toll violations must be paid prior to hire date
#ZRPSG
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at *****************************.
Questions?
Please review our privacy notice available at the following ******************************
For additional information on AllianceOne visit our website at **********************
Private Client Specialist - Senior
Customer Service Supervisor Job In Orlando, FL
Under general supervision, this position provides a variety of full service banking operations for high net worth clients that are simple to moderately complex following strict departmental standards and guidelines. This position supports two Private Client Relationship Managers.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
* Develops new relationships through:
* Calling on targeted potential clients to uncover prospect needs for products and services.
* Makes client focused recommends and product solutions.
* Assists clients with identifying the appropriate products and strategies to meet their individual needs.
* Finalizes, helps structure and close deals with a high rate of successful closure.
* Assists the client by providing financial status and financial goals to ensure the product and service offerings are in the customer's best interest.
* Provides product informational and educational materials to the customer about financial products and services that will meet or exceed their needs (e.g. financial planning, investments, insurance, credit, market trends).
* Monitors customer information, product selections, financial plans and market trends to identify new customer needs and opportunities to retain and grow portfolio.
* Cross-sells retail and trust services such as credit cards, personal trusts, and investment, financial, and estate planning services.
* Ensures information requests are handled in accordance with departmental and company policies and procedures.
* Completes, passes and maintains an up to date status for all positional and company required compliance and regulatory courses by assigned due date(s).
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
1. High school diploma or GED and 6+ years of experience or equivalent combination of education and experience
**About Us**
**First Horizon Corp. (NYSE: FHN)** , with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Corporate Diversity Commitment:**
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
**Follow Us**
Facebook (******************************************
X formerly Twitter
LinkedIn (***************************************************
Instagram
YouTube (**********************************************************
**Qualifications**
**Skills**
**Required**
+ **Business Development:** Novice
**Behaviors**
**Required**
+ **Team Player:** Works well as a member of a group
+ **Enthusiastic:** Shows intense and eager enjoyment and interest
**Motivations**
**Required**
+ **Ability to Make an Impact:** Inspired to perform well by the ability to contribute to the success of a project or the organization
+ **Self-Starter:** Inspired to perform without outside help
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Bilingual Customer Service Representative
Customer Service Supervisor Job In Orlando, FL
Maintain a positive and cooperative attitude when working with colleagues and assisting customers.
Respond to customer inquiries via phone and email, addressing account-related concerns and providing general company information.
Deliver exceptional service to each customer on every interaction, ensuring satisfaction.
Oversee account activations, updates, and cancellations, ensuring all contracts remain valid and making necessary adjustments.
Handle customer portal requests, ensuring timely communication with customers, the sales team, and operations.
Support adjustments to pricing and contracts, maintaining accurate records and ensuring correct rate changes.
Assist with invoice reconciliation, ensuring that billing aligns with receipts and contract terms.
Create and manage credit hold reports for various customer categories, ensuring clear communication with the sales team and management.
Customer Experience Representative, Advanced Services
Customer Service Supervisor Job 15 miles from Orlando
Join a leading fintech company thats democratizing finance for all.
Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
With growth as the top priority...
The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If youre invigorated by our mission, values, and drive to change the world wed love to have you apply.
Join a leading fintech company thats democratizing finance for all.
Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
With growth as the top priority...
The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If youre invigorated by our mission, values, and drive to change the world wed love to have you apply.
About the team + role
Robinhood's Customer Experience team is committed to providing an outstanding customer experience. In your role as an Advanced Services Representative, you will be empowered to help our customers with some of their most complex issues. In particular, your work will focus primarily on options trading and margin related issues experienced by our fast-growing customers. Your job is not only to help our customers with the issues they encounter, but empower them to learn and grow as traders. You will also play a critical role in providing feedback to business partners that help further enhance our product and platform, improving the customer experience.
As an Advanced Services Representative, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your mission will be to solve customer issues efficiently and effectively. Self-starters who spot and solve problems thrive at Robinhood, and you'll have a special role as the voice of our customers.
We are hiring for multiple shifts that span 24x7 ensuring we are available for our customers when they need us. Overtime opportunities may be available. During extreme business needs, overtime could be mandated.
Available Shifts
4x10 Wed-Sat 8PM-7AM ET
4x10 Sun-Wed 8PM-7AM ET
4x10Wed-Sat 7AM-6PM ET
5x8Tue-Sat 8:30AM-5PM ET
5x8Sun-Thu 6AM-2:30PM ET
5x8Mon-Fri 10AM-6:30PM ET
The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.
What youll do
Deliver an outstanding customer experience by solving customer issues efficiently and effectively with empathy
Influence customer satisfaction and increase customer loyalty through exceptional conversations via multiple channels
Communicate with customers using email, chat and phone channels
Act as the voice of the customer by identifying and communicating customer pain points or opportunities to the product and engineering organization
Creatively discover ways to improve productivity for the Customer Experience team
Proactively identify ways to avoid recurrence of customer contacts by recommending changes to improve processes and knowledge articles for customer education
Display deep subject mastery of complex financial concepts like Equities Trading, Margin, and Options Trading
Master Robinhood's policies and procedures pertaining to complex customer scenarios and translate them into outstanding customer interactions
What you bring
Bachelor's Degree from an accredited institution
FINRA Series 7 and 63 Licenses
2+ years experience in a support/service role for a financial services company
Brings positivity to our ever changing business with an appetite to consume change as we enhance our business
Ability to provide exceptional service in multiple channels including phone, chat, and email
Familiarity with financial services and the stock market
Experience handling and resolving Options related inquiries
Ability to think critically and apply logical problem-solving skills to isolate and resolve issues
Strong written and verbal communication skills
Attention to detail and strong analytical skills
Must be able to act independently and be self-motivated
The ability to quickly defuse customer anxiety through exceptional customer service skills
Strong sense of ownership and responsibility
Instinct to problem-solve
Strong critical thinking and analytical skills (e.g. pattern recognition)
The ability to concisely and accurately communicate complex topics
Passionate about efficiently helping our customers
Strongly preferred - mastery of complex financial topics such as Options & Margin
Strongly preferred - active Series 4 or interest in obtaining a Series 4 and Series 3
What we offer
Market competitive and pay equity-focused compensation structure
100% paid health insurance for employees with 90% coverage for dependents
Annual lifestyle wallet for personal wellness, learning and development, and more!
Lifetime maximum benefit for family forming and fertility benefits
Dedicated mental health support for employees and eligible dependents
Generous time away including company holidays, paid time off, sick time, parental leave, and more!
Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on September 19, 2024.
Please see the independent bias audit report covering our use of Covey here.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.
Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)$28.10$33 USDZone 2 (Denver, CO; Westlake, TX; Chicago, IL)$28.10$33 USDZone 3 (Lake Mary, FL)$27.20$32 USD
Click here to learn more about available Benefits, which vary by region and Robinhood entity.
Were looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If youre ready to give 100% in helping us achieve our missionwed love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.
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