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Customer Service Manager
GSM-Xanh SM
Customer service supervisor job in Los Angeles, CA
Xanh SM is a leading electric vehicle (EV) and sustainable mobility solutions provider headquartered in Vietnam. With a mission to redefine urban transportation, we have successfully expanded into the U.S. market and are now preparing to launch operations globally.
Join us in shaping the future of sustainable mobility.
1. Job Description
Oversee nationwide CustomerService & Driver Support operations, ensuring service excellence and optimal operational performance.
Key Responsibilities
Develop and execute customerservice strategies and operational plans aligned with company objectives.
Assign performance KPIs to teams and individual members.
Manage all customerservice and driver support activities across the country to achieve operational and service KPIs.
Coordinate and optimize staffing, scheduling, and resource allocation to enhance efficiency.
Identify incidents and collaborate with crossāfunctional teams to resolve customer and driver-related issues.
Monitor performance metrics and propose improvement initiatives.
Plan and implement training programs to enhance team expertise and service quality.
Develop and standardize operational workflows and customerservice guidelines.
Coach and mentor team members to ensure adherence to operational standards and system requirements.
Research, evaluate, and recommend enhancements for Call Center and CRM systems to support customerservice operations.
2. Requirements
Bachelor's degree or higher.
Preferred majors: Economics, Marketing, Tourism, Business Administration, or related fields.
Minimum 3 years of managerial experience in CustomerService, Driver Support, or Service Operations.
Proven experience managing teams of 30+ members.
Strong preference for candidates with experience in Call Centers, Customer Support, or operations within traditional taxi companies or rideāhailing platforms.
$52k-99k yearly est. 4d ago
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Customer Service Lead
The Phoenix Group 4.8
Customer service supervisor job in Los Angeles, CA
Key Responsibilities
Deliver high-quality customerservice and administrative support using a customer interaction platform for workplace-related needs, including reception services, facilities support, hosting, conference room coordination, emergency notifications, and travel assistance
Design and elevate workplace experiences that make employees, clients, and guests feel welcomed, valued, and connected to the organization
Provide polished, high-touch service to all visitors and external guests
Assign, monitor, and coordinate work across a 24/7 team to ensure timely and accurate completion of requests
Train and support team members on established processes, tools, and workflows
Foster a collaborative team environment where ownership and accountability are shared across all agents
Safeguard confidential, sensitive, privileged, financial, and proprietary information at all times
Qualifications
We're interested in candidates who:
Communicate clearly and professionally, both verbally and in writing
Consistently deliver exceptional customerservice and take pride in exceeding expectations
Demonstrate sound judgment and the ability to assess situations and take initiative independently
Has had previous management or lead experience in a customer support role
And who have:
A high school diploma or equivalent
At least three (3) years of experience in workplace services, reception, hospitality, technology support, or an inbound customerservice environment
Administrative experience, preferably within a professional services or corporate setting
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
$36k-46k yearly est. 5d ago
Customer Success Associate
Social Native 3.6
Customer service supervisor job in Los Angeles, CA
Client Relationship Specialist - Thousand Oaks, CA
Charles Schwab 4.8
Customer service supervisor job in Thousand Oaks, CA
Regular
Your opportunity
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
As a Client Relationship Specialist (CRS), you have the opportunity to bring your passion for customerservice to a role and a firm that will champion your growth in the financial services industry. You'll play a critical role in the operational success of this local Schwab branch, under the guidance of your Client Relationship Manager and Branch Manager, both of whom you will assist to help deliver an unparalleled client experience. Development and growth are at the core of this role. In the Branch Network at Schwab, you have both a clear growth path as well as endless opportunities to challenge yourself and deepen your expertise. Although licensing isn't required for the role, Schwab will support you to become licensed in the Series 7 and 63/66 if that is in line with your career goals. If you are looking for a step into the financial services industry that allows you to work with clients, expand your knowledge, and build a life-long career, this may be the opportunity for you.
To read more about our client offerings visit: Charles Schwab - Investor Services
What you have
Required Qualifications:
1+ years of Client/CustomerService experience
Preferred Qualifications:
Previous experience in Financial Services/Wealth Management and/or closely related industry.
While licensing is preferred, it is not required for this role, Charles Schwab will support employees in this role in obtaining and/or holding the Series 7 and 63/66 licenses
Ability to handle client needs with tact and diplomacy
Outstanding written and oral communication skills
Experience working independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously
Ability to build and maintain good cross-enterprise working relationships
Basic understanding of brokerage regulations and rules that govern client accounts
May be asked to become a Notary
In addition to the salary range, this role is also eligible for bonus or incentive opportunities
What's in it for you
At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
$48k-60k yearly est. 2d ago
Loan Servicing Associate
Royal Business Bank 4.1
Customer service supervisor job in Los Angeles, CA
Performs loan servicing functions; complies with all Bank lending policy and procedures, and regulations which apply within the scope of the position, including Bank Secrecy Act.
Perform loan servicing from new loan barding, process and monitor loan payment transactions, payoff demand requests, loan payoffs, insurance tracking and rate changes;
Coordinate daily activities and functions of loan servicing to ensure proper interpretation and implementation of all regulatory requirements and bank policies;
Assist customers and staff with loan-related inquiries;
Perform loan account maintenance;
Ensure compliance with all applicable government, investors, and bank regulations;
Perform other duties as assigned
QUALIFICATIONS
EDUCATION: AA degree or equivalent
EXPERIENCE: No experience required. Experience in mortgage servicing/lending is a plus
SKILLS/ABILITES
Strong interpersonal and customerservice skills
Positive attitude
PC proficiency in Microsoft Office
Detail-oriented and follow-through skills.
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
WHY WORK FOR US?
Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago, and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to:
Medical insurance
Vision insurance
Dental insurance
401(k)
Disability insurance
Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
$36k-43k yearly est. 1d ago
Client Service Specialist
Cathay Bank-Headquarters 4.4
Customer service supervisor job in Los Angeles, CA
People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.
Apply today!
What our team members are saying:
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Learn more about us at cathaybank.com
GENERAL SUMMARY
Answers and directs incoming telephone calls related to account services, online banking, mobile banking, and telephone banking. Supports client inquiries via other channels including live chat and email. Responsible for telephone banking and online banking implementation, maintenance, and transaction processing.
ESSENTIAL FUNCTIONS
Operate telephone system to answer and direct incoming telephone calls in a timely, professional, and courteous manner.
Respond to email inquiries promptly and courteously.
Provide online client service through a live chat support system. Provide real-time support, respond quickly, directly, concisely, and a personalized experience for clients based on their wants and needs. Able to respond with the correct solution with easy-to-follow instructions.
Identify callers' needs and respond by giving general, routine information; transfer the call to the appropriate area, department or individual within the Bank as deemed necessary. Provide quality service and prompt response to all callers.
Stay informed and current about service/product promotion to answer any inquiry resulting from the Bank's advertisement.
Stay informed about any business emergency, e.g., power outage, natural disaster to answer the inquiry.
Ensure client's inquiries and/or complaints are responded to promptly and courteously. Follow the established procedure to report or escalate client complaints to the appropriate area if necessary.
Process online banking applications and related services set up and provide client service support for online banking clients.
Provide client service support for telephone banking clients and service set up.
Maintain appropriate Client Care Center records and logs.
QUALIFICATIONS
Education: High School Diploma or equivalent.
Experience: Minimum two years of customerservice experience, and previous banking/online banking experience preferable.
Skills/Ability:
Excellent problem solving and troubleshooting skills required. Ability to work in a team-oriented environment; demonstrated ability to provide good customerservice.
Strong verbal and written communication skills.
Comfortable with multitasks and work effective through several inquiries/problems simultaneously.
Excellent motivational skills
Bilingual English/ Mandarin and/or Cantonese preferred.
PC proficiency including Excel and Word.
Ability to multi-task and handle different systems.
Comfortable working a schedule that may fall outside standard 8:30 a.m. to 5:30 p.m. hours.
OTHER DETAILS
$20.00 - $22.00 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster:
Poster- English
Poster- Spanish
Poster- Chinese Traditional
Poster- Chinese Simplified
Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
$20-22 hourly 2d ago
Licensed Insurance Customer Service
Afshin Cohen-State Farm Agency
Customer service supervisor job in Beverly Hills, CA
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed CustomerService Representative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Please submit your resume and we will follow up with the next steps.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Salary plus Bonus
Paid Time Off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customerservice
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$75k-164k yearly est. 4d ago
Airport Customer Service Supervisor
GAT 3.8
Customer service supervisor job in Burbank, CA
GAT is seeking dynamic individuals to join its team of aviation professionals.
Classification: Variable Hour, Non-Exempt
Job Summary: CustomerServiceSupervisor is responsible for supervising all functions of the airline customerservice operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.
Job Responsibilities:
Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment
Reporting discrepancies that may exist both functional and mechanical on the ground support equipment;
Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met
Responsible for equipment and ensuring its safe and efficient operating status;
Confer with other supervisors and managers to coordinate activities with other departments;
Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;
Ability to comply with attendance/tardiness standards.
Able to perform under pressure and within fixed time constraints
Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
Ensure crews are being briefed before flights on positions to take and how flight will work
Other duties as assigned
Requirements:
Strong understanding of Airline CustomerService
Experience in the Airport Ground Handling business.
Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel
Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc).
A proven track record in supervising a business unit.
Experience in operational planning and resource allocation.
Working knowledge of GSE maintenance issues.
Experience and understanding of commercial issues in aviation.
Must have a High School diploma, GED
Must be at least 18 years of age
Capable of processing information in a timely manner
Must have and maintain a Valid Driver's License
Able to proficiently speak, read, and write in English
Basic computer literacy
Previous ramp or airline experience
Must successfully complete all training requirements and maintain certifications throughout employment
Must clear an FBI fingerprint background check
Must successfully complete all required training
Physical Requirements:
Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time
Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively
Must be physically fit to perform the duties of the job
Willing to work outside in all types of weather conditions with exposure to loud noises
Specific Working Hours
Must be able and flexible to work variable shifts, weekends, and holidays
Specific shifts to be determined
Must be able to work extended hours on short notice during non-routine operations
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
$36k-49k yearly est. 10d ago
Customer Service Manager, Airport Workforce Management (Los Angeles, CA, US)
American Airlines 4.5
Customer service supervisor job in Los Angeles, CA
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
* American is looking for a goal-oriented CustomerService Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
* CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
* Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
* CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
* This job is a member of the Domestic Airports Team within the Customer Experience Division
* The pay range for this position is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
* Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customerservice, resulting in employee and customer safety and well-being
* Be a safety advocate: Look for safety concerns and address them as needed
* Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customerservice elevation and company culture behaviors
* Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
* Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
* Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
* Promote effective communication among departments to engage our team to work together to achieve common goals.
* Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
* Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
* Ability to solve complex staffing issues with minimal oversight
* Strong communicator with all levels of the operation
* Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
* Coordinate assignments for frontline team members to dynamically work flights at gates
* Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
* Being proactive and efficient with time management
* Ability to work extra hours when there are operational needs
* Ability to work rotating shifts including weekends, holidays and days-off
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED Equivalency
Preferred Qualifications- Education & Prior Job Experience
* Previous airport customerservice experience
* 2 years experience leading others
* Knowledge of company policies and procedures and functional automation applications
Skills, Licenses & Certifications
* Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
* Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
* Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
* Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
* Strong decision making skills
* Ability to work independently as well as collaboratively
* Ability to work under demanding operational conditions
* Ability to prioritize and execute with a sense of urgency and preciseness
* Ability to use sound business judgment to resolve issues with internal and external customers
* Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
* Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
* Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
* Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
* Applicable valid driver's license as required by local authorities
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$50k-84k yearly 7d ago
Customer Service Manager
Job Listingsitt Inc.
Customer service supervisor job in Santa Clarita, CA
About ITT:
ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life.
Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in ~40 countries and sales in more than 125. At our core is our engineering DNA, with 1,280+ engineers, 1,700+ active global patents and ~51 manufacturing locations.
Our businesses are organized in three distinct segments, each based around our core engineering DNA:
Industrial Process: A global leader in centrifugal and twin-screw pumps and engineered valves for chemical, energy, mining, and industrial applications. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Bornemann, Habonim, Engineered Valves, Rheinhütte Pumpen and Svanehøj.
Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.
Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA.
Position Summary
The CustomerService Manager (CSM), under the direction of the Director(s) of Sales is responsible for all inside sales activity related to the Orders and Shipment of ITT Aerospace Controls products to the worldwide customer base. The CSM is responsible for leading and coaching the broader based customerservice team to maximize their effectiveness in building long term customer relationships. The CSM will coordinate work between the customerservice group and the other Functional Leads, to make sure all parties are aware of customer requirements as they pertain to individual orders and long term customer growth.
Essential Responsibilities
Customer Relationship Management
Build customer trust through consistent communication, realistic commitments, accurate information, and positive results.
Serve as the voice of the customer (VOC) internally, track and present Customer Scorecards.
Maintain proactive communication and transparency on order status, risks, and resolutions.
Customer Solutions
Remains calm and constructive in emotionally charged interactions with customers and delivers unwelcome news objectively with the appropriate sensitivity.
Identifies and drives options that support ITT's strategy/business goals as well as customer needs.
Negotiates mutually beneficial solutions for the customer and ITT by leveraging his/her understanding of the Customer's business as well as ITT's strategy.
Collaborate with internal and external partners to resolve issues and drive optimal outcomes.
Communicate customer impact to internal teams to ensure urgency and alignment.
Support strategic pricing and planning to meet corporate profit goals.
Supports the Corporate Strategic planning process. This includes the corporate plan, the plans for specific markets and the tactical plans that fall out of the various market plans.
Provide customer insights to Sales to enhance relationships and identify opportunities.
Drives continuous improvement into the CustomerService function and related processes.
Sales and Financial Goals
Provides customer intelligence to Sales partners that will help them drive sales and improve the customer relationship.
Ensure timely, accurate and compliant quotes, order entry, and issue resolution.
Leads team to follow order status and proactively identifies and mitigates risks before they impact the customer or ITT.
Support resolution of payment issues and bad debt recovery.
Leverages knowledge of the customer and market to identify opportunities and provide competitive prices and lead times to close sales opportunities.
Leadership/ Supervisory Responsibilities
Lead and manage the customer support team to ensure high-quality service delivery.
Develop and implement customer support strategies aligned with business goals and regulatory requirements.
Communicates the ITT vision and motivate people toward that vision.
Foster a collaborative, accountable and empowered team culture.
Practices appreciation and gratitude by promoting team accomplishments and by being committed to others' success.
Champions new approaches or opportunities and demonstrates integrity by adhering to commitments.
Align organizational structure with business objectives.
Develops an organizational structure, process and work environment that support core ITT values and enable business results for ITT and its customers
Position Requirements
EDUCATION and/or EXPERIENCE
A bachelor's in business or technical degree; MBA is desirable. Four to ten years related experience and/or training; Strong understanding of aerospace systems, components, and regulatory environments.
LANGUAGE SKILLS
Ability to read, analyze, and interpret technical journals, financial reports, and legal documents; the ability to respond to inquiries or complaints from customers or members of the business community; the ability to write presentations and articles that conforms to prescribed style and format; the ability to effectively present information to senior management and customers
MATHEMATICAL/REASONING SKILLS
The incumbent should have the ability to work with mathematical concepts such as probability and statistical inference, the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. The incumbent should have the ability to define problems, collect data, establish facts, and draw valid conclusions.
COMPUTER SKILLS
Must be proficient in Microsoft Office Suite (Word, Excel, and PowerPoint) to prepare spreadsheets, graphs, presentations, and reports. Must possess ERP system knowledge.
TRAVEL DEMANDS
Willingness and ability to travel as required. Minimal Travel is a requirement of this position.
OTHER REQUIREMENTS
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
#LI-RL1
Equal Pay Act Statement We aim to pay our āITT'ers' fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on āwhat' they accomplish, but also on āhow' they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations. Equal Pay Act Range $116,900 - $174,700 Not ready to apply? Connect with us for general consideration.
$116.9k-174.7k yearly Auto-Apply 41d ago
Supervisor, Customer Service - Pac Sales
Best Buy 4.6
Customer service supervisor job in Burbank, CA
The Supervisor, CustomerService - Pac Sales is responsible for all aspects of the front counter operations at an individual store level. This includes cash handling, daily paperwork, Alerts and Qs management and support of the open order reports for both Unidata and OMS. Also provides support for Safety and security for the entire store.
This role will assist the manager in hiring; coaching, developing, training, and performance management the customerservice and inventory teams. They will ensure all areas of responsibility are performed efficiently and effectively while driving NPS, social media ratings and enabling a world class employee and customer experience.
Responsibilities include:
Ensures accurate cash handling, safe counts and reconciliations as all are required for all paperwork associated with cash handling to be accurate and completed daily
Ensures self and all team members provide expert customerservice thru initial greetings, efficient processing of all customer transactions in both Unidata and OMS systems and POS. Manages escalated customerservice issues, if applicable
Offers complete solution to all customers at time of POS transactions which includes GSP, financing, BBY credit apps and accessories, if applicable
Manages Alerts and Qs daily to ensure no customer disappoints
Manages and monitors all customer returns and exchanges and adheres to all policies and procedures for accurate processing of these transactions.
Responsible for driving NPS, Yelp and Google reviews associated to checkout and the customerservice area of the store
Ensures accurate record keeping and documentation standards are maintained for all front counter operations including daily paperwork and supports the open order reports for both Unidata and OMS when applicable
Ensures front counter area is clean and organized and free of clutter and follows visual merchandising standards
Aids in research of inventory discrepancies and identifies missing product in partnership with the inventory specialists
Ensures proper training of all employees; assess skills and knowledge of each team member; tailor training to specific needs of the learner; create individual learning and development plans/processes to ensure that each employee is able to contribute fully
Prepare for and conducts team meetings, trainings & other special events. Communicates weekly, daily and store goals to staff in a clear, accurate, and timely manner
Basic Qualifications:
1+ yrs Management or Supervisory experience
1+ yrs Sales or CustomerService experience
Preferred Qualifications:
1+ Yrs Retail experience
1+ Yrs Appliance or Luxury Products experience
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
$38k-43k yearly est. 4d ago
Customer Service Floor Manager
Erewhon Market 3.4
Customer service supervisor job in Los Angeles, CA
Join the movement! Erewhon market is trailblazing in the health and wellness industry, and we're rapidly expanding! Our culture comes from unstoppable leaders, inspiring staff, and the best food and wellness products on the planet. 10+ locations and growing.
What we offer:
* $27 - $35 / hour (based on experience)
* 50% off organic meals daily
* 20% off in-store purchases
* 401k with 4% match, Paid Vacation, Health Benefits and much moreā¦
* Bonuses and sales rewards (for some departments)
* HUGE opportunities for career growth
What You Will Do:
* Assists Store Director and Store Assistant Director in responsibility of the store.
* Forecasts/reforecast business, focusing on productivity to meet sales goals.
* Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.).
* Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed.
* Assists in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly.
* Ensures company standards are met for store and associate appearance at all times.
* Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner.
* Ensures all pricing, signage, and displays are correct at all times.
* Responsible for controlling inventory stock levels and reordering as necessary within budget.
* Enforces all company policies and procedures, including health, safety, and security.
* Manages and controls shrink.
* Other duties as directed by upper management.
What You Will Bring:
* 3-5 years of experience as a grocery assistant store manager or equivalent management experience.
* Strong verbal and written communications skills.
* Must be an excellent organizer and problem solver with strong project management skills.
* Possess strong interpersonal skills to communicate with confidence to both internal and external customers.
Erewhon has many opportunities for career development and growth as we expand across Southern California with ten current stores (Beverly Hills, Calabasas, Culver City, Grove (Fairfax), Manhattan Beach, Pasadena, Santa Monica, Silver Lake, Studio City, and Venice).
Erewhon Market is an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
By applying, you agree to Erewhon's Notice of Collection policy and all its terms and conditions: *************************************************************
$27-35 hourly 2d ago
Supervisor, Customer Services
Envoy Air Inc. 4.0
Customer service supervisor job in Santa Barbara, CA
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Pay Range: $43,000 - $49,000
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customerservice issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customerservice operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customerservice experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
#envoymorespend
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$43k-49k yearly Auto-Apply 5d ago
Customer Service Manager
Chevrolet of Culver City
Customer service supervisor job in Culver City, CA
Job Title: CustomerService Manager
Position Description: The CustomerService Manager is the dealership's goodwill ambassador and fulfills the dealership's customer relations policies in an effort to build and retain a loyal customer base.
Duties & Responsibilities:
Works with department managers to develop and administer the dealership's customer relations program.
Recommends revisions to customer relations programs and policies.
Work with sales and service people to ensure that post-sale/servicecustomer contacts are made and that updated files are kept on all customers.
Assists in resolving customer complaints which cannot be handled by sales/service people or managers.
Coordinate all manufacturer and internal customer follow-up programs.
Report dealership ratings on all factory-generated surveys.
Prepare weekly and monthly reports on the status of customer satisfaction in the dealership. Including:
Current zone and region standings
Significant changes in customer ratings and possible contributing factors
New customer satisfaction ratings
The dealership's achievements in or unique experience with customer satisfaction
Case histories of customer problems and how they were handled.
Provide training in group and individual settings so all departments are aware of customerservice standards.
Additional Expectations:
Handle all Customer Concerns first⦠if you cannot resolve, see the GSM for immediate resolution.
Monitor all dealer socket e mails and letter communications regarding CSI for sales and for Service working with the Mangers to resolve any issues and close the loop for follow up with the customer. All communications must be documented in Dealer Socket.
Apology letters and or emails will be personalized. No form letters or templates for auto response.
Make a 3-day follow up CSI call as well as a 14-day all excellent survey call for all new vehicle customers.
Responsible for attending and participating in new hire and existing training of front line employees keeping CSI and Ford Blue Oval initiatives in front of all employees.
Post both daily and monthly scores in employee accessible areas including break room technician locker room etc.
Report to Controller at month end Van Stats all monthly and 12-month CSI scores for each Finance Producer and Service Advisor
Weekly in advance schedule all CSI underperformers in for a training meeting held at noon, mandatory attendance if they are below group average. If an employee fails to attend without permission of the General Sales Manager or Service Director, this will be cause for disciplinary action such as a write up.
Monitor all daily delivery checklists returned and signed by the sale person, customer and Manager. A monthly list will be maintained.
Responsible for training of all employees in superior customerservice to include telephone receptionist and cashiers
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to logically solve complex personnel/business problems.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN āALL-INCLUSIVEā LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.
______________________________ ________________
Signature (Employee) Date
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Signature (Supervisor) Date
$52k-99k yearly est. 60d+ ago
Commercial HVAC Service Supervisor
BMI Mechanical, Inc. 4.3
Customer service supervisor job in Oxnard, CA
Job Description
BMI-PacWest, Inc. has a long tradition of excellence, proudly serving its customers for over 100 years!! We continue our legacy by providing high-quality preventive maintenance and commercial HVAC services throughout California and the Central Coast. In 2014, our company was honored as the "Family Business of the Year" at the Annual California Family Business Awards.
We are seeking a dedicated Commercial HVAC ServiceSupervisor to join our growing team in Ventura, CA. In this role, you will provide technical support to technicians in the field, job site leadership, and day-to-day management to ensure that our service teams deliver outstanding work safely, efficiently, and to the highest standards of quality. This position requires to be on-call during after hours and on weekends if necessary.
Main Job Duties:
Lead and support a team of Service Technicians in the field.
Repair, maintain & install commercial HVAC equipment
Check on accounts and inspect work being performed
Provide field service reports to the Operations Manager
Oversee service projects from start to finish
Take calls after hours and weekends as necessary.
Ensure projects are completed on time, within budget, and meet planned gross profit goals.
Ensure compliance with all codes, standards, and safety regulations.
Support sales efforts by identifying opportunities, generating leads, and assisting the sales team when needed.
Our Benefits:
88% Employer Covered Medical & Dental Insurance for Employee
88% Employer Covered Medical & Dental Insurance for Dependents after 3 years' service
25% 401K Match with an Annual Discretionary Gift
Company-paid life insurance
9 Paid Holidays throughout the year
Paid Time Off: 1 week in year 1, 2 weeks in year 2, 3 weeks following 10 years of service
Company take-home vehicle and fuel card
Company credit card for operations use
Pay Scale: $45-$60 per hour, depending on experience
Required Qualifications:
HS diploma or equivalent
Associate degree or Technical/Business training is a plus
7+ years of hands-on commercial HVAC experience
EPA Universal and 508 certifications are required
A2L refrigeration knowledge is a plus
Managerial experience is preferred
Ability to plan, prioritize, and direct complex projects and teams.
Excellent leadership, problem-solving, and communication skills.
Commitment to outstanding customerservice and long-term relationship building.
$45-60 hourly 26d ago
Customer Service Floor Manager
Manhattan Beach Erewhon
Customer service supervisor job in Manhattan Beach, CA
Join the movement! Erewhon market is trailblazing in the health and wellness industry, and we're rapidly expanding! Our culture comes from unstoppable leaders, inspiring staff, and the best food and wellness products on the planet. 10+ locations and growing.
What we offer:
$27 - $35 / hour (based on experience)
50% off organic meals daily
20% off in-store purchases
401k with 4% match, Paid Vacation, Health Benefits and much moreā¦
Bonuses and sales rewards (for some departments)
HUGE opportunities for career growth
What You Will Do:
Assists Store Director and Store Assistant Director in responsibility of the store.
Forecasts/reforecast business, focusing on productivity to meet sales goals.
Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.).
Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed.
Assists in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly.
Ensures company standards are met for store and associate appearance at all times.
Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner.
Ensures all pricing, signage, and displays are correct at all times.
Responsible for controlling inventory stock levels and reordering as necessary within budget.
Enforces all company policies and procedures, including health, safety, and security.
Manages and controls shrink.
Other duties as directed by upper management.
What You Will Bring:
3-5 years of experience as a grocery assistant store manager or equivalent management experience.
Strong verbal and written communications skills.
Must be an excellent organizer and problem solver with strong project management skills.
Possess strong interpersonal skills to communicate with confidence to both internal and external customers.
Erewhon has many opportunities for career development and growth as we expand across Southern California with ten current stores (Beverly Hills, Calabasas, Culver City, Grove (Fairfax), Manhattan Beach, Pasadena, Santa Monica, Silver Lake, Studio City, and Venice).
Erewhon Market is an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
By applying, you agree to Erewhon's Notice of Collection policy and all its terms and conditions: *************************************************************
$27-35 hourly 1d ago
Customer Retention Specialist - State Farm Agent Team Member
Jessica Sawyer-State Farm Agent
Customer service supervisor job in Thousand Oaks, CA
Job DescriptionBenefits:
401(k)
Bonus based on performance
Flexible schedule
You May Be a Great Fit as a Customer Retention Specialist at Jessica Sawyer Insurance Agency.if:
You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
Youre a natural relationship-builder who earns trust quickly and keeps it.
You listen first, then guide, making customers feel understood while confidently recommending solutions.
Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 175 E. Wilbur Rd. Ste. 102, Thousand Oaks, CA 91360
At Jessica Sawyer Insurance Agency, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
Communicate with existing customers regarding renewals and coverage options.
Review accounts and assist with updates or changes as needed.
Identify opportunities to enhance customer satisfaction and engagement.
Maintain accurate records and documentation of interactions.
Collaborate with team members to meet retention and outreach objectives.
Qualifications
Strong interpersonal and problem-solving abilities.
Effective communication and listening skills.
Detail-oriented with a focus on customer experience.
Previous experience in customerservice or account management preferred.
Must be able to obtain applicable state insurance licenses. - having licenses in place, preferred
$33k-46k yearly est. 7d ago
Content Services Supervisor
Pixelogic Media Partners 3.7
Customer service supervisor job in Burbank, CA
Day shift starting at 7am
$35-38/hr
The Content ServicesSupervisor is responsible for supervising and leading a team of Content Services Specialists in the day-to-day operations and fulfilling jobs and tasks that include checking and conforming the specifications of source materials in preparation for creating outputs including but not limited to Digital Cinema Package (DCP), Interoperable Master Package (IMP), ProRes master files and downstream deliverables, subtitling backgrounds, DVD and Blu-ray. Check, conform and QC of input and outputs may include elements relating to color volume, transfer characteristic, metadata, frame rate, visual spot check, verification of texted and textless materials, shot pickups and inserts, audio retiming, pitch correcting, audio finessing and XML editing.
Other responsibilities include implementation of tests for tools and applications, working with management team by providing feedbacks to improve efficiency and productivity of the operations; creation of procedure and documentation for workflows; conduct training and demo; advanced troubleshooting and resolution; participation in client sessions when needed. Additional responsibilities include administrative duties including but not limited to assisting with managing of staff and holiday coverage schedules.
You should have a thorough understanding of the technical aspects of the various content specifications and workflows. You should be highly motivated, possess leadership quality, a flexible attitude and adapt quickly in a fast-paced environment. Excellent communication and collaboration are essential. Be able to work as part of a team; provide guidance and motivation; deal and manage changing priority and workloads.
Duties
Supervise and lead a team of Content Services Specialists
Create training materials and conduct training/demo as needed
Collaborate and service client in review and work sessions as needed
Work with management to prioritize projects and jobs
Provide feedbacks and recommendations to improve operations and workflows
Fulfill responsibilities as pre-defined for Content Services Specialist
Check, prep and conform source materials
Create and QC outputs of various and different media formats
Working with and liaising with other internal departments
Data entry relating to work orders and projects
Conduct testing relating to tools and applications
Other related tasks as assigned to fulfill responsibilities
Requirements
Excellent leadership quality and strong organizational skills
Effective communicator and collaborator
Highly motivated and good influence skills
Problem solver with creative and innovative approach with ability to think out of the box
Passionate about quality, customer experience and customerservice excellence
Technical skills and knowledge
Picture and audio editing, transcoding / encoding, sound syncing and color conversion experience is required
Solid knowledge of film & digital file formats
Knowledge in colorspace, aspect ratio, transfer characteristics, video and audio codecs, compression and other characteristics associated with media is required.
Familiarity and working knowledge with some of tools and applications including but not limited to DVS Clipster, Colorfront's Transkoder, Vantage, Resolve, Baselight, Aurora, Final Cut Pro and Pro Tools are essential. In addition, knowledge of any DVD or Blu-ray mastering software is a plus
Experience in DCP and IMP mastering is essential.
Experience within a post-production finishing environment or similar. QC experience is a plus
Proficient with Mac OS, Windows and Linux
Experience
Minimum Two (2) to three (3) years of experience in Post Production environment is required.
$35-38 hourly Auto-Apply 35d ago
Dietary Services Supervisor (DSS)
Northridge Care Center 4.1
Customer service supervisor job in Los Angeles, CA
We are hiring a qualified Certified Dietary Manager/Dietary ServicesSupervisor to conduct the planning, development and directing the overall operation of our Dietary Services Department, and assure that food service to residents is safe, appetizing and provides for their nutritional needs.
As a Certified Dietary Manager/Dietary ServicesSupervisor you will conduct operations in accordance with current federal, state, and local standards/guidelines and regulations within our facility.
Join a compassionate team dedicated to excellence! Join our team and receive leadership development opportunities to expand your career in the healthcare field, while receiving competitive pay and learning from colleagues in a positive environment.
Schedule: Monday through Friday
Dietary ServicesSupervisor Requirements
Certification of Dietary Manager and/or Dietary ServiceSupervisor Certification
Vaccinated against COVID-19 including Booster shots
Primary Dietary ServicesSupervisor Responsibilities
Supervise and manage daily operations of dietary department following State & Federal regulations
Managing food and labor budgets effectively
Attend IDT meetings, patient care conferences; complete MDS
Work closely with staff to provide nutritional care to patients
Planning, developing, organizing, implementing, evaluating, and directing the Dietary Department, its programs, activities and structure
Develop as necessary and maintain written dietary policies and procedures and job descriptions; interpret to employees, residents, visitors, government agencies as necessary
Ensure food served is palatable, attractive and in a form to meet the individual needs of the residents
Ensure food is served at proper temperature by checking that temperature of hot/cold foods are recorded and served according to procedure
Ensure substitute food of similar nutritive value is provided to residents who refuse foods
Maintain accurate records and tray tickets for all residents
Post menus with dates at least one week in advance and promptly correct menus if content is altered
Set the budget for the dietary department
Purchase food and supplies within budgetary guidelines
Interview residents or family members, as necessary, to obtain diet history and maintain ongoing communication to evaluate quality of meals and satisfaction
Assist in keeping track of expenses and menu planning
Other duties may be assigned
PAY SCALE: $38 - $41 / Hour
Depending on a number of factors, including, but not limited to location, regularly scheduled work shift, knowledge, skills, experience, and expertise.
#NN
$38-41 hourly 16d ago
Customer Service Representative
The Phoenix Group 4.8
Customer service supervisor job in Los Angeles, CA
We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs.
Responsibilities
Create a welcoming and polished experience for employees, clients, and guests.
Deliver responsive, high-touch customerservice in person, by phone, and through digital channels.
Collaborate with teammates to share responsibilities and maintain seamless operations.
Partner with other departments to direct inquiries and resolve issues efficiently.
Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination.
Safeguard sensitive and confidential information with the highest level of discretion.
Qualifications
At least 3+ years of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
A customer-first mindset, with the ability to handle requests thoughtfully and professionally.
Initiative and sound judgment to manage situations independently when needed.
How much does a customer service supervisor earn in Oxnard, CA?
The average customer service supervisor in Oxnard, CA earns between $31,000 and $59,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Oxnard, CA