Customer service supervisor jobs in Paradise, NV

Corporate Account Coordinator / CSR We're looking for a detail-oriented, reliable, and proactive Corporate Account Coordinator / CSR to support and grow our business-to-business client relationships through high-level account support, purchasing coordination, and e-commerce order support. This position is ideal for someone with proven B2B experience who thrives in a fast-paced, collaborative environment and takes pride in delivering excellent client service from order entry through delivery. This is an entry to associate level position ideal for candidates with proven B2B experience who are looking to build a long-term career with us. This is not a retail or call center role - you must have experience coordinating directly with internal teams and vendors to manage custom orders, timelines, and client expectations. Key Responsibilities Client & Account Support Serve as point of contact for assigned corporate clients, managing orders, inquiries, and deliveries. Build and maintain strong relationships through consistent communication and problem-solving. Partner with purchasing, warehouse, production, and finance teams to ensure timely fulfillment and accurate invoicing. Reporting & Team Collaboration Assist with client and sales reporting; identify trends and recommend process improvements. Qualifications Minimum 2 years of experience in account support, customer service, or purchasing (experience in promotional products, e-commerce, or custom apparel preferred). Proven stability and reliability in work history. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); advanced Excel reporting skills a plus. Experience with order management or ERP systems (ShipStation, Marketfuel, JotForm, FileMaker, Zendesk). Working knowledge of invoicing, purchasing, and accounts receivable processes. Strong communication, organizational, and problem-solving skills.

Provide customer service by acknowledging customers as they enter and exit the store, answer questions, assist with deactivation of electronic article surveillance devices, and monitor the Greeter Kiosk. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Smith's family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page ! Minimum - High School Diploma or GED - Strong attention to detail - Demonstrated ability to maintain confidentiality and protect sensitive information - Ability to work in a fast-paced environment - Ability to work within strict time frames/resolute deadlines - Strong critical thinking skills, attention to detail and ability to draw conclusions Desired - Ability to speak a second language - Knowledge of Kroger policies, procedures, and organizational structure- Model customer 1st behavior; deliver and encourage other associates to deliver excellent customer service - Acknowledge customers in a friendly manner as they enter and exit the store - Maneuver in the store's entry and exit areas - Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed - Respond to activations of Electronic Article Surveillance (EAS) systems - Assist customers with deactivation of EAS devices - Answer customer questions concerning the location of items or sections within the store - Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior - Assist customers with bascarts that may lock up with Purcheck - Report safety concerns to supervisor - Comply with corporate policies and promote/follow company initiatives - Maintain flexibility to work any shift - Must be able to perform the essential job functions of this position with or without reasonable accommodation

The Project Manager operates as liaison between the customer, the account executive and the internal Super Color Digital contacts. The PM is responsible collecting all of the necessary information to create the best project for the client. The PM is the foundation that will ensure that the customer receives precisely what they wanted. This is achieved by providing excellent customer service both internally and externally; by providing timely and accurate project specifications to the production staff; and through thorough communication throughout the organization. The PM is considered the primary contact for all project related inquiries both internally and externally. Responsibilities: Primary contact for the customers, sales, prepress and production managers. Provide accurate information regarding customer specifications when creating work orders Resolve issues that clients have with Quotations/Work Orders/Merchandise Communicate with clients regarding project specifications Update Account Executives as to the status of current Work Orders Monitor Work Orders as they go through the Production process to make sure the merchandise will arrive at the correct time and in perfect condition Ensure timely project updates to ensure customer changes are communicated, captured and billed. The Project Manager operates as liaison between the customer, the account executive and the internal Super Color Digital contacts. The PM is responsible collecting all of the necessary information to create the best project for the client. The PM is the foundation that will ensure that the customer receives precisely what they wanted. This is achieved by providing excellent customer service both internally and externally; by providing timely and accurate project specifications to the production staff; and through thorough communication throughout the organization. The PM is considered the primary contact for all project related inquiries both internally and externally. Responsibilities: Primary contact for the customers, sales, prepress and production managers. Provide accurate information regarding customer specifications when creating work orders Resolve issues that clients have with Quotations/Work Orders/Merchandise Communicate with clients regarding project specifications Update Account Executives as to the status of current Work Orders Monitor Work Orders as they go through the Production process to make sure the merchandise will arrive at the correct time and in perfect condition Ensure timely project updates to ensure customer changes are communicated, captured and billed. BA or College degree or equivalent experience - with a minimum of 3 years of print/production experience. Must understand Grand Format Printing Processes and concepts. Must be able to manage complex projects within a team environment. Excellent verbal and written communications skills to effectively interact with all levels of the organization. Must be able to make independent decisions that work best for the customer and Super Color Digital. Must have proficient computer skills including Microsoft Office Suite. Must have the ability to multi-task and work in a fast paced environment. Skills & Requirements BA or College degree or equivalent experience - with a minimum of 3 years of print/production experience. Must understand Grand Format Printing Processes and concepts. Must be able to manage complex projects within a team environment. Excellent verbal and written communications skills to effectively interact with all levels of the organization. Must be able to make independent decisions that work best for the customer and Super Color Digital. Must have proficient computer skills including Microsoft Office Suite. Must have the ability to multi-task and work in a fast paced environment.

RENO, NV / $18-20/hr CUSTOMER SUPPORT - CUSTOMER SUPPORT / FULL TIME APPLY FOR THIS JOB At Uplift, we're passionate about making travel more accessible, affordable and rewarding for everyone. Through our flexible Buy Now, Pay Later solution, we're changing the way people book, buy, and experience travel. It isn't easy to build an enterprise solution that meets the tough demands of some of the world's leading brands, but we love a good challenge. We've been in high growth mode since our Series C round of funding but we still hold on to the values that have inspired our mission since the beginning; innovation, diversity, agility, and a love for travel. If our mission inspires you, let's talk! Uplift partners with top travel brands such as the vacations sites of United, American, Southwest, cruise lines such as Carnival and Norwegian, theme parks such as Universal, and many more. Learn more at *************** We are looking for a Customer Experience Professional that will be the liaison between Uplift, its travel providers, current and potential customers. The successful candidate will be able to accept ownership for effectively deciphering customer issues, complaints and inquiries. Striving to keep excellent customer satisfaction at the core of every decision and behavior. Schedule: Dayshift / Shift: varies (may include weekends) Responsibilities Preserve customer loyalty Assist customers throughout their journey with Uplift, while providing a memorable experience Communication savant; in both written and verbal methods using various channels Effortlessly navigate operating systems Work independently and in a team environment Multilingual in Spanish and/or French is a plus Benefits 10 company paid holidays and 3 weeks PTO Medical and dental insurance, vision reimbursement program Life insurance 401K plan Uplift is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Note: Uplift does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Uplift is not responsible for any fees related to unsolicited resumes. Qualifications Requirements 2-years in a customer-support position Experience in one of the following (preferred): finance/lending or ecommerce Willingness to continue learning and adapting in a field where finance, technology, and e-commerce continues to flourish Embraces change as an essential and profound key to success A natural flair for developing relationships both internally and externally Proactive and influential; someone who instinctively knows what needs to be done and delivers Motivation to elevate oneself by taking initiative, and displays resilience Ability to see problems with a holistic approach, identifying the core of the problem Love of Startup Culture Additional Information All your information will be kept confidential according to EEO guidelines.

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Henderson, Bermuda Rd. Division: Solutions Job Posting Title: Customer Service Supervisor Time Type: Full Time . DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email

Job Description within Keller Executive Search and not with one of its clients. As the Customer Service Manager in Las Vegas, NV, United States, this senior role is accountable for shaping customer service strategy and delivering measurable outcomes across the business. The position partners closely with cross‑functional leaders, drives operational excellence, and scales processes to support growth. Key Responsibilities: Set a clear multi‑year strategy and translate it into quarterly plans with accountable metrics. Lead teams with a focus on coaching, psychological safety, and high performance. Elevate CSAT/NPS through service design, QA, and knowledge management. Build data‑driven operating rhythms, dashboards, and continuous‑improvement loops. Own budgets and vendor relationships; negotiate contracts that balance value, risk, and speed. Design compliant processes aligned to local regulations and internal policies. Partner with Sales, Marketing, and People Operations to execute company priorities. Represent the function to senior leadership; prepare crisp updates and decision memos. Requirements 7+ years in progressively senior roles within the relevant discipline; experience leading managers. Demonstrated success building scalable processes and delivering against OKRs. Strong analytical and financial acumen; fluency with data tools and business cases. Excellent stakeholder management and executive communication skills. Working knowledge of applicable local laws, standards, and industry best practices. Bachelor's degree required; advanced degree or certifications are advantageous Benefits Competitive compensation: $ 125,000-152,000 USD Opportunities for professional growth and leadership development. Company culture: Flat management structure with direct access to decision‑makers; open communication environment. Full medical coverage. Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Reporting to the Assistant Manager of Resort Services, the Supervisor Resort Services is responsible for the daily operation of the Resort Services department which provides support to the property's marketing/casino marketing efforts. Specific responsibilities include the oversight of a robust call center that facilitates hotel/casino reservations and serves as the command center for the processing of player transactions such as comp status upgrades/downgrades, amenity orders, transportation requests, billbacks, etc. All duties are to be performed in accordance with departmental and company policies, practices, and procedures. The Supervisor Resort Services handles, professionally and effectively, customer inquiries and converts sales opportunities that emerge with guests and customers interactions that may contribute to hotel profitability. Core Job Responsibilities: Partners with Resort Services Leadership to create and implement department operational policies and procedures to include reservation bookings, scripting, and Player Development support. Accurately inputs and organizes hotel and casino reservation information, internet, travel agency requests and internal department communications with appropriate follow-up. Maintains accurate notes of special requests and ensures guest requests are accurately entered into the Lodging Management System. Partners with Hotel Front Desk Team to accommodate in-house guest requests/accommodation changes to ensure a high level of guest satisfaction. Assists with Hotel concierge services, guest itineraries and coordination of inter-departmental communications according to established protocols. Assesses guest requests and inquiries, offers creative suggestions and recommendations tailored to each guest's unique needs. Consistently presents information in a professional manner in both team members and business interactions. Maintains accurate logs of special requests and ensures requests are blocked in LMS. Ensures all reservations transferred to LMS are accurate. Has direct supervision of Resort Services Specialists and provides leadership direction, motivation, training, and enthusiasm for the Resort Services team to drive excellence in guest satisfaction. Partners with Resort Services Leadership for hiring, scheduling, training, performance appraisals and coaching for Resort Services Specialists. Drives the customer experience by ensuring resolution of all guest inquiries and concerns including resolution of escalated and complex inquiries, questions, and challenges from internal and external clients. Communicate and work closely with Player Development by facilitating itinerary arrangements, providing reservation confirmations, and settling folios per host instruction. Communicate and work closely with the Sales Department concerning group & leisure bookings and Revenue Management to ensure all systems are effectively managed to maximize occupancy & ADR. Collaborate with Sales on all potential group business, oversee the management of the group block, cut off dates, rooming lists, group block activity. Builds relationships with various departments and proactively collaborates. Monitor call volume, actively seek opportunities to increase revenue as well as use as a coaching tool. Handle all special reservation requests to include V.I.P. reservations, packages, and discounts. Demonstrates technical knowledge to open close and place restrictions in various booking engines and with OTA partners as applicable. Compliance to standards for rate plans, rate categories, market segment set-up, inventory classification. Performs other job-related duties as requested. Qualifications: A minimum of 3 years in a casino marketing support center servicing large properties in a supervisory or managerial role. A minimum of 2 years in Reservations, Group or Hotel Operations in a supervisory or managerial role. Proficient in but not limited to CMS, LMS, Patron Management, Microsoft office, Passkey, Amadeus. Able to work in a fast-paced, busy, and somewhat stressful environment while maintaining a proper mental attitude. Ability to review and analyze customer gaming activity to extend limited complimentaries in accordance with company guidelines. Must be a quick learner and adapt to a dynamic, fluid working environment. Must be extremely detailed oriented and have a high degree of problem-solving abilities. Must obtain a Nevada Gaming license. Excellent verbal and written communication skills to include effective skills in English in oral and written forms. Strong Presentation skills. Time Management and Organizational skills. Customer relations and interpersonal skills. Must be able to work varied shifts, including weekends and holidays. Must be able to work with others, communicate well, give directions, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives. At least 21 years of age. Technical comprehension of applications pertaining to Sales, distribution, and revenue systems. Experience developing and implementing effective plans to maximize rooms revenue. Identifies business requirements and collaborates with partners. Physical Demands: Work is performed in a casino / hotel setting. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. May be exposed to smoke. The noise level in the work environment is usually moderate to loud. Constant contact with executives, department leadership, team members, and guests. Prolonged sitting or standing and mobility. Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions, lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally. Eye/hand coordination. Use of standard office equipment. Ability to distinguish letters, numbers, and symbols. Must be available to work all shifts to include nights, weekends, and holidays. Equal Opportunity Employer: Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Palms Casino Resort, its affiliates and subsidiaries, will make reasonable accommodations in compliance with applicable law. We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!

Job Description About The Role MagnaCare is seeking a hands-on, Las Vegas-based On-Site Customer Service Supervisor to manage the day-to-day operations of our high-volume call center serving members and providers. The Supervisor is responsible for directly overseeing call center representatives, ensuring team performance, customer satisfaction, and adherence to key performance indicators (KPIs). This role actively monitors call traffic, adjusts staffing as needed, and provides coaching and support to team members to maintain a high standard of service delivery. Key Responsibilities Supports and mentors the Team Leaders and SMEs as needed. Handles caller escalations and resolves as needed. Manages all assigned employees and is responsible for performance management. This includes both remote and onsite team members. Continually monitors the teams call center metrics, quality scores and productivity reports. Handle escalated customer concerns and complaints. Assist customers with problems and questions regarding claims. Assists the Customer Service Manager with performance reports, QA review sessions and re-training initiatives. Manages departmental call activity and ensures appropriate staffing levels and scheduling to meet department KPI's (Key Performance Indicators). Assists with call handling during high volume occurrences to ensure meeting KPI levels. Provides support to customer service representatives as needed. Manages special projects and allocates resources as needed. Collaborates with Network Management team, Account Managers and Sales teams to gather feedback to enhance service performance. Conducts impact analysis of any changes to service team operations to ensure internal customers are consulted and informed of pending operational changes prior to implementation. Participate in activities designed to improve customer satisfaction and business performance. Assist the training coordinator in the classroom and assist floor training of employees in their department with retraining. Attend client, participant, vendor, provider, or employer meetings when necessary to meet client needs. Bilingual preferred. May be required to lift a maximum of 25 lbs. Essential Qualifications Bachelor's degree preferred, but not required. Prior experience managing teams in a customer call center required. Prior customer service experience serving unions preferred. Prior experience in customer service in high volume call centers, preferably in healthcare, insurance, or a related field required. Experience managing call center volume through use of ACD systems. Previous experience in quality call monitoring and performance coaching, counseling, and progressive discipline. Proficiency in healthcare transactions systems, CRMs, quality call tools and monitoring systems. Ability to create staffing schedules and analyze call center volumes and trends. Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook). Strong time management skills. Knowledge of salesforce is preferred. Knowledge of managed care procedures & claims payment policies. Courteous with strong customer service orientation. Previous multi-channel experience (i.e., voice, email, and chat) a plus. At MagnaCare LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you'll become part of a diverse and welcoming culture focused on encouragement, respect, and increasing diversity, inclusion, and a sense of belonging at every level. Here, you'll be encouraged to bring your authentic self to work with all your unique abilities. For more than 30 years, MagnaCare LLC has been a trusted partner in delivering flexible, customized solutions for self-insured organizations. As a national third-party administrator (TPA), we combine proprietary technology, network expertise, and a deep understanding of labor to help our clients achieve their goals while supporting the people they serve. Our focus on labor means we work closely with funds, Taft-Hartley Trusts, and other self-insured groups to deliver tailored solutions that go beyond the basics. From health plan administration and eligibility management to contribution accounting, we provide the tools and support organizations need to succeed. With specialized offerings such as flexible network administration, direct contracting, in-house medical and care management, and workers' compensation programs, we create benefit plans that address unique needs with precision. Powered by JazzHR H6qT24RHHn

Job Description This is an in-house position. Please do not apply if you are looking for remote or hybrid work. Thank you. At Inno Supps, we're on a mission to help people unlock their full potential with cutting-edge, high-quality supplements. Our customers fuel everything we do, and we believe their experience should be just as powerful as our products. That's why we're searching for a Customer Service Supervisor who's ready to inspire, lead, and redefine what "world-class support" looks like. Position Summary We're looking for a dynamic leader who can coach a remote team, streamline operations, and deliver unforgettable customer experiences. If you thrive in fast-paced environments, know how to build high-performing teams, and are passionate about health and wellness, this role is for you. Key Responsibilities Lead with Impact: Supervise and mentor a remote team of reps-providing feedback, training, and motivation to elevate performance. Drive Operational Excellence: Ensure SLAs, quality benchmarks, and productivity goals are consistently hit. Champion the Customer: Resolve escalations with ownership and empathy, while spotting opportunities to improve processes. Collaborate Across Teams: Partner with Marketing, Fulfillment, Product, and leadership to bring customer insights to the table. Own Performance: Track KPIs, conduct virtual 1:1s, and share data-driven insights with the Director of Customer Service. Train & Develop: Build virtual training programs that sharpen product knowledge, service skills, and consistency. Leverage Tools: Maximize efficiency with platforms like Gorgias, Slack, Shopify, Recharge, and WMS systems. Stay Policy-Aligned: Ensure policies on returns, exchanges, and promotions are followed-and help refine them. Manage Chargebacks: Lead chargeback and dispute resolution, reduce rates by identifying trends, and work with finance and fulfillment teams for timely responses. Qualifications 2+ years in a customer service leadership role (e-commerce/supplements a plus). Experience leading remote teams. Proven coaching and team development skills. Strong communicator with conflict resolution expertise. Proficient in Gorgias, Zendesk, Shopify, Recharge, WMS, or similar platforms. Detail-oriented, organized, and data-driven. Passion for health, wellness, and delivering "wow" experiences. Knowledge of chargeback and dispute management best practices. Why You'll Love Working Here A mission-driven company changing lives through health and performance. A collaborative, growth-focused culture where wins are celebrated. Competitive pay, benefits, and career growth opportunities. Freedom to bring bold ideas that directly impact customer success. Quarterly team events that unite our remote and in-office teams. Free supplements in-office + 50% discount on all products. Wellness perks like occasional in-office massage sessions. Job Posted by ApplicantPro

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there! Job Description As a Customer Service Ambassador (WG University Ambassador), you will represent the World of Westgate (WOW) University - an educational entity and strategic tool designed to achieve the company mission of putting our Owners on vacation, keeping them engaged, and making applicable payments timely. Positioned at Westgate's larger resorts at strategic hours to meet face to face with Owners and conduct weekly classroom-style educational events, the Owner Engagement Specialist must have a thorough knowledge of all Westgate products and services, can effectively troubleshoot, resolve problems, and provide positive customer experiences. Duties Delivering outstanding customer service internal and external by greeting each owner with a smile and addressing their needs promptly. Build positive relationships with owners by using their names, and making them feel welcome. Entering daily reporting feedback on customer's inquiries. Office hours and classes will be tested to maximize Owner participation and can be flexible. Owner check-in days are Friday, Saturday, and Sunday, so weekends are required. Responsible for explaining, and educating owners on owner benefits. Communicating clearly and professionally with customers and all levels of employees. Must be comfortable speaking on a public platform to owners. Solving problems using logic to identify key facts, explore alternatives, and propose quality solutions. Periodically observe sales and service encounters; study sales, technical, service, and customer experience results reports; confer with management. Performing all other duties as required. 100% assigned to Westgate Resort(s). Additional travel may be necessary as Westgate University evolves. To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment. Qualifications Flexibility in schedule. Excellent presentation skills (oral and written) with the ability to deliver engaging presentations. Operational knowledge of MS Office: Excel, Word, and PowerPoint. Knowledge of MR, SAMS, Owner Console and other Westgate operating systems is a plus. Customer sales and service training experience (minimum of 2 years in the industry or related field). Strong analytical and decision-making skills. Demonstrate strong organizational abilities to consistently meet deadlines. Westgate Resorts Owner Services and Account Management experience is a plus. Comfortable speaking on public platform. Bilingual English / Spanish is a plus. Additional Information Why Westgate? Comprehensive health benefits - medical, dental and vision Paid Time Off (PTO) - vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we're always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us? What's the position? Our Customer Service Supervisor will report to the Customer Service Managers and will be responsible for the performance and quality of service provided by a team of specialist who provide betting and account related support to our players via multiple channels including Live chat, email, social media, and voice. Reporting on adherence to goals and objectives, completing coaching, feedback, observations, and regular development meetings setting SMART objectives. You will collaborate with others to analyze, understand, and raise individual and customer wide issues while providing escalation support to your team. You will ensure your team complies with its responsible gambling and regulatory requirements and strives to deliver best-in-class service. Responsible for the delivery of the KPIs of the immediate team, including quality, productivity, and compliance parameters. Supervises the team members, identifying and addressing developmental issues, and coaching opportunities. Prepares weekly & monthly reports summarizing the assigned customer service teams performance. Delivers regular and timely coaching and feedback to the team members to enhance performance. Responsible for the enforcement of organizational policies and procedures to ensure compliance. Ensures proper and timely dissemination of all processes and business updates to the team, based on business needs. Drive performance with team by conducting team activities/contests. Real time monitoring to assist in productivity by monitoring long calls, long hold times, completion of callback requests, and aux code. Identifies opportunities to update or improve customer service procedures and makes recommendations. Resolves problems by identifying and selecting solutions and applying technical experience and precedents. Engage with Management/Training to identify areas of opportunity to develop additional training. Performs other related duties as assigned. Job requirements What are we looking for? You will have experience managing a team of customer service hosts ideally in the online sportsbook or casino environment. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Ability to coach, mentor, lead and motivate others to meet high performance standards and expectations. Excellent leadership and managerial skills that reflect the philosophy of "lead by example." Strong verbal and written communication, be a problem solver who looks for opportunities to enhance policy, process, and tools. Must manage time and priorities effectively by completing tasks in a timely manner. Demonstrated decision-making, critical thinking, problem-solving abilities. Strategy development, execution, performance management, and measurements Must be a Team Player. "Team" has various levels (team, area, site, Business Unit) and we need to be able to support and understand most of them. You will be able to support the recruitment, training and development of a team and nurture an environment where they can excel through encouragement, development, and empowerment. Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor. You have proven experience of operating in a fast paced, changing, and real time environment. Intermediate MS Office outlook, Excel, PowerPoint. Knowledge and understanding of sports betting, casino, and professional sports industry preferred but not required. Availability to work flexible hours. AA /AS degree or equivalent experience preferred. 2-4 years of leadership experience. *At Hard Rock digitals' discretion this position may be work from home and adjusted back to “in office” at any time What's in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits Retirement benefits Employee Discounts Advancement opportunities Start-up culture backed by a secure, globally recognized brand. Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer). All done! Your application has been successfully submitted! Other jobs

About our Company Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. Make a Difference in Healthcare: Join FreedomCare in Nevada! Are you passionate about helping others and building a rewarding career in healthcare? We're building a talent pool of strong customer service professionals for FreedomCare Nevada. We're searching for talented and motivated individuals interested in any of the following roles: HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one. Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them. Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations. Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for. Ideal Candidate Will Possess: Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience. Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers. Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team. Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalation frustrated callers successfully. Time management: Strong time management skills and be able to prioritize tasks. Must be able to meet and exceed. Technology: Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking. Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process. These are hybrid positions that will require all employees to commute into our Nevada FreedomCare Hub office 2-3 days per week. Our office is located in Las Vegas, NV. **Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities* Why Join Us? Impact Lives: You'll play a vital role in supporting individuals and their families in need. Growth opportunities: We offer a supportive environment for professional development and advancement. Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities. FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive. Review all current available job opportunities here: Jobs - Freedom Care #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range$18-$22 USD

TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $14.00/hour, which includes a base pay of $12.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

Title: Account Services Specialist Team: Customer Success Stop scrolling-your dream job might just be here! At PracticeTek, we don't do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That's the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let's go! We're on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we've brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you'll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you're building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren't just words; they're how we live, work, and make an impact together.At PracticeTek, you'll get to: Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs. Team up with passionate, talented people who care deeply about patients, providers, and making a difference. See your impact firsthand by helping practices deliver care that's simpler, smarter, and better for everyone. Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development. Why You'll Love It HereAs part of the TekTribe, you'll enjoy: Comprehensive health, dental, and vision coverage options Wellness benefits that support lifestyle, behavioral health, and overall wellbeing Flexible paid time off, sick time, and 10 company-paid holidays 401(k) plan with company match to help you build your future Culture Committee driving initiatives that spark connection, fun, and belonging A workplace powered by innovation, collaboration, and energy every day The Career Opportunity The Account Services Specialist is a critical member of the customer success team, supporting clients with billing-related inquiries, subscription changes, account ownership updates, and general account support. This role sits at the intersection of finance and customer support and is ideal for someone who is detail-oriented, proactive, and passionate about helping customers resolve issues quickly and professionally. As an Account Services Specialist, you'll handle a variety of incoming requests and collaborate with internal teams to ensure that customer accounts are accurate, compliant, and set up for long-term success.What You'll DoHere's how you'll help us bring our mission to life and show up as a Trusted Partner: Respond to customer inquiries related to: Invoices, account balances, and billing questions Subscription changes, cancellations, and contract obligations Account ownership transfers and contact information updates Provide accurate and empathetic communication via phone and email Explain financial terms, billing cycles, and product/service changes in a clear and professional manner Work within Salesforce and related systems to log interactions, resolve cases, and ensure timely follow-up Collaborate with Finance, Customer Success, and Product teams to investigate and resolve account-related issues Identify common trends or recurring issues and escalate as needed Maintain up-to-date knowledge of product offerings, billing structures, and internal processes Contribute to a positive team environment and uphold high standards of customer service What You Bring Your unique talents are what make you shine. For this role, success looks like: 1-3 years of experience in customer support, billing, or account services (SaaS or tech experience a plus) Familiarity with invoices, subscription billing, and account management processes Strong communication skills-both written and verbal Ability to explain complex information in a customer-friendly way Strong organizational skills and attention to detail Experience with Salesforce or similar CRM platforms preferred Self-motivated and able to manage a high-volume case queue with minimal supervision Comfortable working in a fast-paced, collaborative environment Experience with Zuora or other subscription billing platforms Previous experience in healthcare, SaaS, or account management Ready to Join? If you're excited to bring your ideas, energy, and expertise to a team that's shaping the future of healthcare, we can't wait to hear from you. Apply today and let's make healthcare simpler, smarter, and Better. Together.The Fine Print (That Really Matters) At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate's skills and experience. For this position, we reasonably expect to pay between $21-$25/Hr. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable. PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law. This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees Powered by JazzHR J9ppd9zqiq

Full-time Description The Member Services Supervisor assist with day-to-day operations of the team within customer service. Will perform multiple duties within the Call Center with professional and dedicated service to our pharmacies, members, clients and internal and external teams. Roles and Responsibilities To answer calls-assist the team by addressing, questions, manage problem resolution related to pharmacy benefit, provider or claim issues. Ability to manage and communicate timely with remote and virtual team members. Provide accurate and timely information to internal and external customers in a professional, responsive, and service oriented manner. Monitor pharmacy, member and agent calls for quality assurance. Review operational processes and assist in problem solving strategies. Perform job related functions using independent judgment, excellent reasoning ability, and excellent communication skills. Share knowledge and train team members on workflows and job requirements. Expertise in creating and managing quality processes. Ability to maintain confidentiality and adhere to HIPAA requirements. Flexible, uses critical thinking skills and open to learning new ideas/skills. Other duties or special projects may be assigned as necessary. Manage headcount and corrective actions. Focus on quality and address related needs. Requirements 3 years minimum leadership skills as lead and/or supervisor position in the Pharmacy Benefit Management (PBM) industry. 3 or more years' telephone customer service experience in a related field. Experience and knowledge of pharmacy terminology, process of prior authorizations and claim processing. Understanding and knowledge of pharmacy claims, adjudication processes Excellent communication skills Must be highly visible and engaging with teams across the company. Flexibility, managing virtual teams. Strong quality knowledge with the ability to provide feedback, coaching and create documentation. Team player with a positive attitude - Member focused. Hours to vary - Hours of operation 24/7 Preferences College degree a plus Pharmacy Tech certified Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role; however, some standing, walking, bending, and reaching may be required. Regularly operates in an office or home office setting which involves utilizing a computer, mouse, keyboard, and occasionally operates other standard office equipment, such as printer, copier, phone. Travel may be required by either car or airplane, or a combination of multiple modes of transportation. LucyRx is an independent, next-generation pharmacy benefit manager (PBM) redefining prescription care. Fueled by innovation and decades of leadership experience, LucyRx delivers better outcomes through its integrated specialty network, formulary marketplace, and next-day home delivery solutions. Powered by its proprietary AI platform, LucyIQ™, the company provides real-time insights that support evidence-based clinical decisions, clear pricing, and exceptional service from U.S.-based pharmacy technicians. Partnering with more than 60,000 pharmacies, LucyRx serves over 1,200 clients nationwide. We offer competitive pay and benefits, and are open to discussing compensation that reflects the value you bring to our team. Salary Description $63,000-$70,000

The primary responsibility of the Supervisor - Meeting Services is to ensure the successful set-up and execution of banquet and meeting functions by overseeing assigned areas and dedicated teams. Supervisors contribute to the planning, organization, and training necessary to achieve the department's objectives. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures. Essential Duties & Responsibilities: * Directs and verifies the proper set-up, maintenance, and break down of all banquet and meeting functions as required by banquet event orders. * Ensures meeting room appearance meets and exceeds the established standards and monitors the meeting space to report any housekeeping or engineering needs. * Monitors team performance in all phases of service and job functions, provides training as needed. * Attend department meetings; assess, evaluate, and review data and reports for organizing assignments and Team Member scheduling according to workload, break times, and events. * Prepares and distributes tasks and department assignments or projects, meeting deadlines related to those tasks. * Arranges and evaluates the schedule or timelines related to the completion of assignments using available resources while ensuring service and product quality. Additional Duties & Responsibilities: * Ensures assigned teams have proper supplies, equipment, and information for assignments and are using the resources safely and effectively. * Directly communicates with other departments and teams involved in the execution of events in assigned areas. * Develops Team Member skills to enhance department effectiveness and manages resources and labor to eliminate excess costs and expenditures. * Participates in Team Member coaching, directly provides performance feedback and issues progressive discipline as needed. * Safety is an essential function of this job. * Consistent and regular attendance is an essential function of this job. * Performs other related duties as assigned. Additional Duties & Responsibilities: Company Standards of Conduct All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct. Additional Duties & Responsibilities: Minimum Qualifications: * 21 years of age. * Proof of authorization/eligibility to work in the United States. * High School Diploma or equivalent * Must be able to obtain and maintain a Food Handler Safety Training Card and any other certification or license, as required by law or policy. * 2+ years of experience in Banquet Set Up or Meeting/Convention Services with at least 6 months of supervisor experience. * Working knowledge of banquet and meeting set-ups (Conference, Hollow Square, Banquet Rounds, etc.) and ability to read banquet event orders. * Ability to communicate clearly and effectively in English, both in spoken and written form. * Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. * Must be able to work varied shifts, including nights, weekends and holidays. Physical Requirements: Must be able to: * Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned. * Physically access all areas of the property and drive areas with or without a reasonable accommodation. * Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. * Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts. * Ability for prolonged periods of time to walk, stand, stretch, bend and kneel. * Work in a fast-paced and busy environment. * Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION * Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. * Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. * Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Assists Community Manager in developing the budget for regular repair and maintenance and capital projects. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance. * Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. BASIC KNOWLEDGE & QUALIFICATIONS: * High school diploma, GED, or related experience and training. * Experience in property management maintenance, other building maintenance, or related trade. * Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices. * Ability to apply principles of logical thinking to define and correct problems. * Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems. * Ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies. * Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for manager's use. Property management system experience preferred. * Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents. SPECIALIZED SKILLS: * Incumbents must have EPA certifications Type I and II or Universal if position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc. * Incumbents must have all certifications as required by State and Local jurisdictions. * Incumbents must have valid driver's license to operate a golf cart on property. TRAVEL / PHYSICAL DEMANDS: * Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas. * Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). * Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. * Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. * Incumbents must be able to work a flexible work schedule, which includes taking "call" during evenings, weekends, and holidays. The hourly range for this position is $21.59 - $ 30.44 Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records.

About The Role MagnaCare is seeking a hands-on, Las Vegas-based On-Site Customer Service Supervisor to manage the day-to-day operations of our high-volume call center serving members and providers. The Supervisor is responsible for directly overseeing call center representatives, ensuring team performance, customer satisfaction, and adherence to key performance indicators (KPIs). This role actively monitors call traffic, adjusts staffing as needed, and provides coaching and support to team members to maintain a high standard of service delivery. Key Responsibilities Supports and mentors the Team Leaders and SMEs as needed. Handles caller escalations and resolves as needed. Manages all assigned employees and is responsible for performance management. This includes both remote and onsite team members. Continually monitors the teams call center metrics, quality scores and productivity reports. Handle escalated customer concerns and complaints. Assist customers with problems and questions regarding claims. Assists the Customer Service Manager with performance reports, QA review sessions and re-training initiatives. Manages departmental call activity and ensures appropriate staffing levels and scheduling to meet department KPI's (Key Performance Indicators). Assists with call handling during high volume occurrences to ensure meeting KPI levels. Provides support to customer service representatives as needed. Manages special projects and allocates resources as needed. Collaborates with Network Management team, Account Managers and Sales teams to gather feedback to enhance service performance. Conducts impact analysis of any changes to service team operations to ensure internal customers are consulted and informed of pending operational changes prior to implementation. Participate in activities designed to improve customer satisfaction and business performance. Assist the training coordinator in the classroom and assist floor training of employees in their department with retraining. Attend client, participant, vendor, provider, or employer meetings when necessary to meet client needs. Bilingual preferred. May be required to lift a maximum of 25 lbs. Essential Qualifications Bachelor's degree preferred, but not required. Prior experience managing teams in a customer call center required. Prior customer service experience serving unions preferred. Prior experience in customer service in high volume call centers, preferably in healthcare, insurance, or a related field required. Experience managing call center volume through use of ACD systems. Previous experience in quality call monitoring and performance coaching, counseling, and progressive discipline. Proficiency in healthcare transactions systems, CRMs, quality call tools and monitoring systems. Ability to create staffing schedules and analyze call center volumes and trends. Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook). Strong time management skills. Knowledge of salesforce is preferred. Knowledge of managed care procedures & claims payment policies. Courteous with strong customer service orientation. Previous multi-channel experience (i.e., voice, email, and chat) a plus. At MagnaCare LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you'll become part of a diverse and welcoming culture focused on encouragement, respect, and increasing diversity, inclusion, and a sense of belonging at every level. Here, you'll be encouraged to bring your authentic self to work with all your unique abilities. For more than 30 years, MagnaCare LLC has been a trusted partner in delivering flexible, customized solutions for self-insured organizations. As a national third-party administrator (TPA), we combine proprietary technology, network expertise, and a deep understanding of labor to help our clients achieve their goals while supporting the people they serve. Our focus on labor means we work closely with funds, Taft-Hartley Trusts, and other self-insured groups to deliver tailored solutions that go beyond the basics. From health plan administration and eligibility management to contribution accounting, we provide the tools and support organizations need to succeed. With specialized offerings such as flexible network administration, direct contracting, in-house medical and care management, and workers' compensation programs, we create benefit plans that address unique needs with precision.

This is an in-house position. Please do not apply if you are looking for remote or hybrid work. Thank you. At Inno Supps, we're on a mission to help people unlock their full potential with cutting-edge, high-quality supplements. Our customers fuel everything we do, and we believe their experience should be just as powerful as our products. That's why we're searching for a Customer Service Supervisor who's ready to inspire, lead, and redefine what "world-class support" looks like. Position Summary We're looking for a dynamic leader who can coach a remote team, streamline operations, and deliver unforgettable customer experiences. If you thrive in fast-paced environments, know how to build high-performing teams, and are passionate about health and wellness, this role is for you. Key Responsibilities Lead with Impact: Supervise and mentor a remote team of reps-providing feedback, training, and motivation to elevate performance. Drive Operational Excellence: Ensure SLAs, quality benchmarks, and productivity goals are consistently hit. Champion the Customer: Resolve escalations with ownership and empathy, while spotting opportunities to improve processes. Collaborate Across Teams: Partner with Marketing, Fulfillment, Product, and leadership to bring customer insights to the table. Own Performance: Track KPIs, conduct virtual 1:1s, and share data-driven insights with the Director of Customer Service. Train & Develop: Build virtual training programs that sharpen product knowledge, service skills, and consistency. Leverage Tools: Maximize efficiency with platforms like Gorgias, Slack, Shopify, Recharge, and WMS systems. Stay Policy-Aligned: Ensure policies on returns, exchanges, and promotions are followed-and help refine them. Manage Chargebacks: Lead chargeback and dispute resolution, reduce rates by identifying trends, and work with finance and fulfillment teams for timely responses. Qualifications 2+ years in a customer service leadership role (e-commerce/supplements a plus). Experience leading remote teams. Proven coaching and team development skills. Strong communicator with conflict resolution expertise. Proficient in Gorgias, Zendesk, Shopify, Recharge, WMS, or similar platforms. Detail-oriented, organized, and data-driven. Passion for health, wellness, and delivering "wow" experiences. Knowledge of chargeback and dispute management best practices. Why You'll Love Working Here A mission-driven company changing lives through health and performance. A collaborative, growth-focused culture where wins are celebrated. Competitive pay, benefits, and career growth opportunities. Freedom to bring bold ideas that directly impact customer success. Quarterly team events that unite our remote and in-office teams. Free supplements in-office + 50% discount on all products. Wellness perks like occasional in-office massage sessions.