Customer Service Supervisor Jobs in Paterson, NJ

About Bask & Lather Bask & Lather is a fast-growing beauty brand rooted in clean, effective haircare that promotes healthy hair growth and retention. We're loved by millions, fueled by real results, and supported by a loyal community. As we scale, we're building a world-class customer experience-and that starts with you. About the Role We're looking for a proactive, compassionate, and organized Customer Support Lead to manage our customer service operations and team. In this role, you'll be the go-to person for customer satisfaction, leading day-to-day support operations while building systems that scale with our growth. Key Responsibilities Lead and manage all customer support channels: email, SMS, chat, and social escalations Supervise and support a small team of customer service reps (existing and future hires) Respond to escalated tickets and complex cases with professionalism and care Collaborate with our 3PL, warehouse team, and operations manager to quickly resolve order, shipping, and product issues Track key metrics (ticket volume, CSAT, response/resolution time) and report trends weekly Create and maintain customer support SOPs, macros, and help center content Implement systems and tools (e.g. Gorgias, Zendesk) to improve workflow and efficiency Identify opportunities to improve the customer experience and reduce support volume (i.e., proactive education, FAQs, automation) Coach agents to produce ROI by cross-selling, upselling, and educating customers on additional products that support their hair goals Partner with marketing and community teams to support launch and campaign communication need You're a Great Fit If You… Have 3-5+ years of experience in customer support, preferably in e-commerce or beauty/wellness Have experience managing or mentoring a small team Thrive in high-volume environments with grace and attention to detail Are tech-savvy and comfortable using tools like Gorgias, Shopify, Klaviyo, and Google Sheets Know how to balance empathy with efficiency-you care deeply about the customer Have excellent written communication and a warm, clear tone Are highly organized, self-motivated, and solutions-oriented What We Offer Competitive salary, 401K with matching, medical/dental/vision benefits. Generous employee discount on all products Opportunity to work with a passionate, fast-moving team A meaningful role in shaping one of the fastest-growing haircare brands in the U.S.

Job Title: Customer Service Supervisor We are looking for an experienced, energetic, and self-motivated Customer Service Supervisor to lead, motivate and manage a team of 5-7 customer service agents. As a Customer Service Manager, you will oversee operations and provide excellent customer service by relying on phone, email, chat, and frontal support. You are a results-oriented leader who sets and achieves high performance standards. Responsibilities: Interview, hire, train, and manage a team of customer service agents, providing direction, coaching, and motivation as needed Create a customer service team to provide excellent customer service to ensure customer satisfaction Monitor and respond to customer inquiries in a timely and efficient manner Manage customer data, including tracking and recording customer feedback Monitor customer service agent performance, ensuring customer service satisfaction goals are met Develop strategies and processes to improve customer service Create reports highlighting key performance metrics and customer service satisfaction Utilize customer service software to optimize customer service processes Requirements: Bachelor's degree or equivalent At least 2 years of managerial experience working in customer service Excellent interpersonal, organizational, and problem-solving skills Knowledge of customer service and support processes and industry trends Proficiency with customer service software and applications Ability to adapt and remain diplomatic in difficult situations Excellent communication and interpersonal skills Must be able to work in a fast-paced, high-stress environment Ability to multitask and prioritize tasks Willingness to work in a team environment

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Tax Senior - Financial Services Office - Customer Tax Operations and Reporting Services (CTORS): This position can be anywhere in the country. EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management and Insurance. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing, and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! The opportunity Our Business Tax Advisory practice gives you the opportunity to focus on US Tax - Information Reporting & Withholding. You will work in a group environment on challenging information reporting and withholding engagements across all financial services sectors. We offer the specialization in assisting clients with mission-critical operational tax issues and customer reporting issues. Specifically, our experienced practitioners work across tax and operations to deliver advice and support throughout the project lifecycle. You will work closely with colleagues to assist clients in understanding relevant tax rules and implementing changes to their operations, processes, and systems. The IRW team works on challenging information reporting and withholding engagements in the financial services, banking, insurance, and multinational sectors. These engagements will primarily focus on non-resident alien (NRA) withholding and reporting (IRC Sections 1441 to 1446), Foreign Account Tax Compliance Act (FATCA), and domestic withholding and reporting matters. You can expect to work on engagements dealing with the FATCA, cost basis reporting, and various other global compliance and reporting initiatives, such as Common Reporting Standards (CRS). As you progress within EY and our IRW tax team, you will become a trusted business advisor to your clients. As you develop, you will benefit from being led and mentored by nationally recognized tax professionals who include some of the firm's most senior tax talent. The IRW Tax Services practice invests in the development of its team, with frequent virtual training, update calls and in-person trainings to help individuals develop technical skills and learn about new areas of the law. Through your experiences, you will develop your skill sets and learn how IRW requirements are managed within large to medium size companies. Your key responsibilities You will interface daily with superiors, peers and subordinates and clients on large and small IRW projects. This could include interpreting IRS Code and Regulations, drafting guidance, data analyzation and requirements development that help clients translate and implement these rules. You may conduct a gap analysis of the current state of clients' policies, procedures and systems and write business requirements. You will be part of a team that prepares documentation including presentations and flow charts. You will be involved in technical analysis, process improvement and respond to requests for proposals from clients also. Skills and attributes for success Ability to read and interpret IRS Code, regulations and instructions Strong writing skills for policy and procedure writing is a must Ability to interface with all facets of our business Ability to multitasking and project management capability Creative problem solving, strong critical thinking To qualify for the role, you must have at a minimum A Bachelor's degree from an accredited college/university and J.D., LL.M. in Taxation, and/or Master's in Taxation (MST) preferred A minimum of 2 years of relevant tax consulting or tax operational experience Be a licensed attorney, CPA, Project Management Professional, Six Sigma, Lean or equivalent certification or a certified member of the Institute for Professionals in Taxation or have the ability to obtain one of these designations Ideally, you'll also have Active participation in industry groups such as SIFMA, ABA, IIB The ability to understand and implement tax rules A demonstrated interest in tax information reporting and withholding work in Chapter 3, Chapter 4 and Chapter 61 or some experience working with these matters What we look for We are interested in candidates with strong organizational skills and a proven record of multitasking and working effectively across multiple projects and deadlines. Successful candidates also possess great communication and leadership skills and thrive in an exciting and growing team environment. Ultimately, if you are ready to progress in your career, take ownership of your development and make a measurable difference in both your career and your community, this role is for you. What we offer We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in most geographic locations in the US is $95,200 to $157,000. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $114,200 to $178,300. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. For those living in California, please click here for additional information. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.

Our client, a luxury jewelry brand, is seeking a Customer Service Manager to join the team! You will build and lead a customer service department that is “best in class,” innovative, high achieving and hybrid. The team includes a motivated digital sales team and dynamic service agents. Responsibilities Leads Customer Service Agents servicing all channels: Email, Phone, Chat, WhatsApp, Retail Support and owns the CS Commercial goal, driving sales performance and client portfolio growth. Provides strong, dynamic leadership that mentors, develops and guides employees to effectively deliver upon customer loyalty, client management as well as employee engagement to ensure professional growth. Provides/ Shares CS weekly Dashboard to guide and focus team on productivity, sales, KPI's, and client development. Manages staffing based on call volume, sales and forecasts. Provides service coverage when needed. Develops training and strategies to drive tangible client experience and sales results, incorporating sales techniques and client development best practices. Identifies opportunities and provides recommendations on improving processes and services, specifically focusing on sales conversion and client development strategies.. Qualifications Strategic thinker, with excellent analytical, written, and verbal skills Strong command of data & analytics, with ability to generate meaningful and timely insights. Ability to operate with flexibility in a fast-paced, constantly evolving team environment. Ability to influence & communicate cross-functionally with all levels of management. Ability to lead teams in a high-growth, entrepreneurial, and ambiguous environment. Excellent interpersonal and customer service skills, open and collaborative Excellent organizational and presentation skills Strong problem-solving skills using data collection and analysis. Ability to initiate and drive projects to completion with minimal guidance. Proficiency in Excel, Word and Powerpoint Attentive to details Retail Luxury & Salesforce experience preferred. Please submit a resume for consideration. You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

The Opportunity: A leading manufacturer of flavor and fragrance ingredients is seeking a Senior Customer Service Representative to join their team! The company serves clients across a wide range of industries, including food and beverage, personal care, and household products, offering innovative and high-quality sensory solutions. This is an excellent opportunity for an experienced customer service professional to play a key role in managing client relationships and overseeing the full order process in a dynamic manufacturing environment. Position Overview: The Senior Customer Service Representative is responsible for ensuring a seamless customer experience by managing client accounts and overseeing the entire order lifecycle-from quote to delivery. This role requires excellent communication, attention to detail, and the ability to coordinate across multiple departments to meet client needs efficiently and professionally. Key Responsibilities: Serve as the primary point of contact for assigned customer accounts Manage the full order process including quotes, order entry, production status, logistics coordination, and follow-up Handle customer inquiries and product-related questions promptly and professionally Troubleshoot and resolve order or product-related issues in a timely and customer-focused manner Maintain accurate customer records, order history, and account documentation in CRM/ERP systems Collaborate with internal teams (Production, Planning, Shipping, Sales) to ensure timely order fulfillment Monitor inventory levels and communicate lead times or potential delays to customers Provide updates on product availability, pricing, and specifications as needed Develop and maintain a deep understanding of the company's product portfolio and evolving service offerings Support continuous improvement initiatives within the customer service and order management processes Qualifications: 3+ years of previous experience in customer service or account management at a manufacturing company Experience with ERP and CRM systems; proficiency in Microsoft Office Suite Bilingual in English and Spanish preferred Strong organizational skills and the ability to manage multiple priorities effectively Excellent verbal and written communication skills with a customer-first mindset Ability to build rapport and maintain strong relationships with clients Detail-oriented, dependable, and comfortable working in a fast-paced environment

About the client They are the first enterprise-ready workforce management platform designed specifically for the service industry. This sector faces some of the toughest technological challenges in Human Capital Management, and they are committed to solving these with a purpose-built solution. Experiencing rapid and sustained growth, they have no intention of slowing down. The team is driven by a Service First mindset, always aiming to exceed expectations at every touchpoint. If you're a builder, a problem-solver, and thrive in the fast-paced energy of a startup, this could be the perfect opportunity for you. Are you a relationship-driven leader passionate about helping franchise clients thrive? We're looking for a Director of Customer Success to oversee our franchise segment, ensuring customers are supported post-go live and get the most out of their investment. This role is ideal for someone who's personally accountable for results and always willing to go the extra mile for every customer. You'll report directly to the VP of Customer Success. Key Responsibilities Team Leadership Coach and mentor the franchise Customer Success Team, driving high-quality service and outcomes post-go live. Lead daily team activities, ensuring deadlines, priorities, and quality standards are met. Identify team needs and coordinate training and enablement resources. Collaborate cross-functionally to establish best practices for new feature releases and deployment strategies. Develop and enhance Customer Success playbooks and SOPs. Client Strategy Build and retain strong relationships with franchise customers, acting as a trusted consultant. Foster connections with key corporate stakeholders and franchise accounts. Monitor product adoption and proactively deliver training to optimize usage. Present value stories using data and insights. Drive growth by identifying upsell and cross-sell opportunities. Stay up to date with ongoing product and technology developments. Serve as the escalation point to resolve client issues and ensure satisfaction. General Activities Actively upsell and cross-sell new and existing features. Identify cross-platform opportunities and work closely with Sales and Go-To-Market teams. Own the renewal process and align billing with cross-functional teams. Create and implement New Restaurant Opening (NRO) opportunities. Develop success plans with senior leaders to showcase ROI and reduce churn. Coordinate strategic workshops, master classes, and webinars to boost adoption and account growth. Collaborate with Support and Technical teams to meet SLAs. What You Bring Proven customer management experience, ideally in SaaS or franchise environments. Strong cross-functional collaboration skills. Excellent communication, both internally and externally. A drive for results and willingness to go above and beyond for customers. Ability to adapt sales and delivery approaches to different franchise systems. Key Performance Indicators 95% gross retention of customers over 12 months 120% net retention of portfolio Growing and referenceable clients Regular Executive Business Reviews (EBRs) with stakeholders Success planning to showcase ROI Identification of upsell, cross-sell, and expansion opportunities The salary range for this position is $120,000-$165,000 If you're ready to make a significant impact and help franchise clients succeed, we'd love to hear from you!

EllaOla is a premium family wellness brand based in New York City. We developed our products with a team of Harvard dermatologists and pediatricians to create a luxurious science-first, plant-based wellness collection offering the safest and most effective for the whole family. Featured in Harper Bazaar, Glamour, Forbes, Town & Country and Marie Claire and sold in Nordstrom, Macy's, Bloomingdales and Babylist. Role Description We are seeking a DTC Customer Experience Associate to ensure outstanding support at every step of the customer journey. In this role, you'll streamline processes, handle inquiries, and collaborate with other teams to enhance the quality and efficiency of our service. Key Responsibilities: Implement a robust online customer experience strategy aligned with the company's mission, brand values, and business goals, ensuring a customer-first culture throughout the organization. Enhance customer satisfaction, retention rates, and lifetime value across all channels. Use customer feedback, analytics, and market research to identify trends and address pain points, delivering actionable insights that improve the customer experience. Ensure timely and effective resolution of customer inquiries and issues Serve as the voice of the customer within the organization, ensuring that customer insights are integrated into product development, marketing campaigns, and operational strategies. Design and execute initiatives to gather customer feedback through surveys, reviews, and social media monitoring. Identify and implement creative solutions and technologies to elevate the customer experience. Qualifications 2+ years in customer experience, customer success, or related roles, ideally within the CPG or wellness industry. Deep commitment to health, wellness, and continuous learning, with a customer-first mindset. Exceptional interpersonal and communication skills In-depth understanding of customer journey mapping, customer satisfaction metrics, and customer support. Data-driven mindset with the ability to translate insights into actionable strategies

About Us Dynamics Solutions is a boutique IT recruitment firm specializing in sourcing top-tier talent across Microsoft's cloud-based ERP, CRM, and BI technologies. We partner with leading Microsoft Partners and end user clients across multiple industries to deliver highly qualified D365, Azure, and Power Platform talent on a contract, contract-to-hire, and direct hire basis. Position Summary We are seeking a dynamic and results-driven Recruiting Team Manager to lead and mentor our team of Technical Recruiters and Account Managers. This leadership role requires deep experience in IT recruiting, a passion for team development, and the strategic vision to drive performance in a competitive staffing landscape. Key Responsibilities Team Leadership & Development: Lead, coach, and manage a team of technical recruiters (all recruit for both permanent and contract) Set performance expectations, KPIs, and provide regular feedback and development plans to foster a culture of accountability and continuous improvement Conduct regular 1:1s and team meetings to review goals, pipeline health, and development needs Training & Onboarding: Design and deliver structured onboarding programs for new Recruiters and Account Managers, including systems, tools, and process training Provide ongoing, role-specific training on sourcing techniques, market intelligence, candidate engagement, and client communication Lead weekly skills-development sessions, mock interviews, and sourcing workshops Identify skill gaps through performance metrics and implement targeted training plans Create and maintain a training library of best practices, scripts, and resources Recruitment Strategy & Execution: Oversee full-cycle recruiting for key roles in Microsoft technologies and broader IT verticals Partner with sales/account managers to prioritize openings and allocate resources effectively Monitor and improve sourcing strategies across LinkedIn, job boards, referrals, and ATS/CRM Operational Excellence: Track individual and team metrics (screens, submittals, interviews, placements, etc.) and analyze data to drive performance Ensure adherence to company processes and proper use of ATS/CRM (Crelate) with a focus on data integrity and completeness Continuously evaluate recruitment workflows to identify opportunities for workflow optimization, efficiency, and automation Client Partnership & Support: Participate in client intake calls to understand role requirements and ensure recruiter alignment Ensure a strong alignment between client expectations and candidate delivery Support high priority and/or hard-to-fill positions by providing hands-on sourcing and guidance Requirements 4-6+ years of experience in technical recruiting, with at least 1-2 years in a leadership role Strong knowledge of the IT staffing industry, especially Microsoft technologies (D365, Azure, Power Platform, etc.) Demonstrated success in training, mentoring, and upskilling recruiters of varying experience levels Exceptional communication, organizational, facilitation, and time-management skills Familiarity with LinkedIn Recruiter, ATS, and CRM systems Strong analytical mindset with the ability to translate metrics into coaching strategies Preferred Qualifications Prior experience at a boutique/niche/specialized IT staffing and recruiting agency Experience supporting both contract and permanent hiring Familiarity with Crelate, Lusha, Google Suite What We Offer Competitive base salary + team performance bonuses Clear path to growth and leadership development Collaborative and supportive team culture Access to industry-leading tools and training

G-III Apparel Group New York, New York, United States (On-site) Success Profile: The Customer Service/Sales Assistant offers administrative support to the G-III Sports sales team in day-to-day operations, which includes supporting external independent sales representatives and the internal sales team. The Assistant must be highly organized, detail-oriented and proactive, with the technical knowledge to effectively maintain customer and sales data accurately. Reporting to: Customer Service Manager Brand/Product Focus: G-III Sports Location (On-Site): New York City, Midtown Manhattan - Fashion District Key Accountabilities: Administrative Support: Gather and organize files and documents for the sales department. Manage incoming emails, mail, packages, phone calls, and other general forms of correspondence. Updating account specific templates for web copy and sales orders Order Management: Entry and allocation of new sales orders Shipping updates for internal and external communication Customer Service: Management of return authorizations Order maintenance Education and Experience: Bachelor's degree 2+ years of related work experience, preferably in customer service and/or sales Proficient skills in Microsoft applications (Word, Excel, PowerPoint) required Highly organized with exemplary attention to detail Ability to handle confidential matters appropriately Professional, confident, and enthusiastic Previous work experience in office setting The pay range for this position is: $28.85 per hour/$60,000 per year (Annualized salary is based on a 40 hour work week) - $31.25 per hour/$65,000 per year (Annualized salary is based on a 40 hour work week) Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law. About G-III Apparel Group, Ltd. | ************* G-III excels at bringing excitement and confidence to customers through the fashion we create. We are global experts in design, sourcing, manufacturing, distribution and marketing, which enables us to fuel the growth of a substantial portfolio of brands. With more than 30 licensed and owned brands, including some of the most sought-after names in global fashion, our success is driven by our team's entrepreneurial spirit and our deep relationships across the industry. G-III's owned brands include DKNY, Karl Lagerfeld Paris, Donna Karan, Vilebrequin, Sonia Rykiel, G.H. Bass, Bass Outdoor, Andrew Marc, Eliza J., GIII Sports and more. G-III has fashion licenses under the Calvin Klein, Tommy Hilfiger, Cole Haan, Dockers, Guess?, Kenneth Cole, Levi's, Vince Camuto, Margaritaville and more. G-III also operates retail stores for the DKNY, Karl Lagerfeld Paris and Donna Karan brands.

Who Is InRhythm? InRhythm is a leading modern product consultancy and digital innovation firm with a mission to make a dent in the digital economy. Founded in 2002, InRhythm is currently engaged by Fortune 50 enterprises to bring their next generation of digital products and platforms to market. InRhythm has helped hundreds of teams launch mission-critical products that have created a positive impact worth billions of dollars. InRhythm's unique capabilities of Product Innovation and Platform Modernization services are the most sought-after. The InRhythm team of A+ thought leaders don't just “get an assignment,” they join the company to do what they love. It's that passion that has helped us grow rapidly and consistently deliver on our commitment to helping clients develop better, faster, and in rhythm. What We Do At InRhythm We bring enterprises' most urgent, important products to market with high velocity, high- quality and 10x impact. We enable innovative cultures by coaching teams with the right mix and maturity of modern tools, methods, and thought leadership. From greenfield to tier-one builds, our clients look to us to deliver their mission-critical projects related to product strategy, design, cloud-native applications, as well as mobile and web development. The projects we work on literally change the world. They change the way we live, work, and think in a positive way. We're Looking for a Head of Delivery: In this role, you'll lead dynamic teams to align with our strategic vision and drive exceptional client engagements. You will have the opportunity to establish and oversee our global services, ensuring high customer satisfaction and operational excellence, and collaborate with our leadership team to develop innovative service strategies and optimize resources for maximum impact. At InRhythm, You Will: Own your role and its development Learn new skills to accelerate your career Collaborate across diverse teams Act as a subject matter expert to the InRhythm Community internally and externally Key Responsibilities: Leadership and Strategic Alignment Provide leadership across multiple disciplines and teams, ensuring alignment with InRhythm's strategic vision. Business Operations and Consulting Services Establish and oversee offshore business operations and consulting services for clients preferring a hybrid onshore/offshore engagement model. Ensure the success of all work performed, measured partially by customer satisfaction. Sales Support and Service Strategy Provide sales support by reviewing, collaborating, and assisting in the delivery of proposals to clients and prospects. Collaborate to develop integrated service strategies for key accounts. Resource Optimization Work with Recruiting to define appropriate skills and consultant levels within Practices to optimize the mix of resources. Construct or support resourcing plans to support client engagements Operational Accountability Assume accountability for project results and the overall performance our engagements and commitments Assess the risks and rewards of potential decisions Implementation Methodology and Compliance Institutionalize InRhythm's Implementation Methodology within the portfolio of engagements, ensuring compliance. Support professional practice standards and continuous improvement across business processes and systems. Client Relationship Management Develop and maintain executive-level relationships with project sponsors during client engagements. Provide direction to ensure high levels of client satisfaction and serve as the escalation point for significant client issues. Performance Monitoring and Support Regularly update on client/project status using standards set by InRhythm. Attend EBR reviews and client engagement meetings as needed, leveraging executive support to achieve goals. Revenue Growth and Utilization Targets Impact revenue growth by maintaining consultant levels within the organization to meet utilization targets. Collaborate with Sales and Finance teams to ensure proposal constructs align with standard methods, best practices, risk tolerance, and profitability targets. Define utilization targets and compensation plans to support these components. Required Qualifications: Minimum of 15+ years of hands-on experience in IT consulting or high-ticket IT professional services. At least 7+ years of experience leading, managing, and growing high-performing client success teams in a true consulting company. Experience in establishing and managing global client success centers from scratch, preferably offshore, with expertise in setting up both client success centers and back-office operations. Proven track record in setting up consulting client success from scratch, managing both resource and engagement success with strong, predictable rhythms and KPIs. Strong general knowledge of digital transformation trends and agile methodologies, with a fundamental background in Agile success. Experience partnering with founders or CEOs as part of a critical leadership team, scaling into a product-oriented consulting firm with responsibility for resource delivery and engagement. Resourceful, entrepreneurial personality with the ability to thrive in a fast-paced, high-growth service business. Ability to roll up sleeves and be extremely resourceful. Experience building a high-volume recruiting function. Why Work At InRhythm? We've been named an Inc. 5000 Hall of Fame Fastest Growing Company for 9 years, Deloitte Fast 500 company for 5 years, and Consulting Magazine Fastest Growing Company winner several years in a row. If you're looking forward to working with awesome colleagues in a high-growth environment and tight-knit community, we're looking forward to hearing from you. At InRhythm we believe in building a better workplace. When you join our team, you can expect a number of work/life benefits: Comprehensive and customizable Medical, Dental, and Vision Plans 401(k) Matching Paid Parental Leave Scalable PTO Reimbursements for personalized birthday experiences Social and Flexible Work Environment Weekly Happy Hours and Cultural Events to get to know your team Media Streaming, Book, and Fitness Allowances The base pay offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on level and position offered.

Evaluation Services is a small company that values stocks and bonds for trusts and estates. Our website is: ******************************* We are open M-F, 9:00a-5:15p. The person would work five hours per day, five days per week. This is a good opportunity for parents of school age children. Our clients are back office processors, and front office trust and estate professionals, who work in small businesses to big companies. We can teach the specificities of the jobs. We are hiring based on attitude and skill set. Here are the skills we are looking for: Attention to detail Collaboration Communication Comfortable with PC technology Data entry Eagerness to learn new things Filing Flexibility Proofreading Research Teamwork The job would include assisting two departments: processing estate tax valuations sent to us and working with accounts receivable.

The Customer Service / Sales Support Supervisor leads Account Coordinators who act as the single point of contact for sales agents processing client products/orders and business portfolios. The Supervisor is an escalation point ensuring all customer requirements are met while liaising with suppliers, customers, employees and sales to best meet client needs. This is a great opportunity to work for a leader in the custom packaging industry with an amazing culture and a collaborative team! Opportunity to work hybrid, 3 days in office and 2 days remote, available after training. Responsibilities: Point of contact for branch Account Coordinator team, assist with questions and escalate issues Develop account coordinator backup plan for branch, provide backup support as needed Oversee orders from inception to payment, in alignment with policy and procedures Escalate any personnel concerns/issues to Regional Office Manager Assist with onboarding of any office staff Support implementation of any new corporate or divisional processes or initiatives Epicor training lead/liaison for branch Manage all office bills Allocate warehouse/facility billings Report hours for hourly employees to payroll Assist with standard and ad hoc reporting for management Hold regular meetings with the Account Coordinator team to ensure productive performance Responsible for team building budgets Support Sales Agent business; performs all standard Account Coordinator responsibilities Qualifications: Bachelor's degree in business or related discipline preferred 3 years of related experience, plus 2 years supervisory experience required Experience in a corporate sales and service environment preferred ERP (Enterprise Resource Planning) system experience required Strong proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools required Excellent communication skills Experience working in a team environment with strong collaboration skills Organized, self-motivated and takes initiative Submit your resume today!

We are hiring a Customer Service Representative for a top beauty company in Berkley Heights, NJ! Responsibilities: Displays a professional company image through voice and online interactions Meets established quality standards in all contacts across all channels Ensures optimal service levels maximizing resources Recognizes and recommends new ways to influence consumers in their purchase decision Performance meets expectations of key metrics Adheres to assigned schedule, which is subject to change and may include evening and/or Saturday hours. Offers schedule flexibility to support the needs of the business Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction. Supports the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerce Assist and educates consumers in the use of our products Identifies cross-selling opportunities/ introduces consumers to new products and services and or places order for customer using Demandware Builds relationships with each consumer who contacts our brands Recognizes, document all consumer interactions and alerts management of trends. Documents product issues in a way that the information can be used for product improvement or development Accurately enters required information in the CRM and surveys to ensure data integrity Required Qualifications: A valid Cosmetology License and 3-5 years in salon color experience required Documents product issues in a way that the information can be used for product improvement or development Customer service experience Bachelors Degree required Position requires extended periods of time answering calls with the use of a headset Bilingual Intermediate skills with MS Word If you meet the required qualifications and are interested in this role, please apply today. The Solomon Page Distinction Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve. About Solomon Page Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn. Opportunity Awaits.

LHH is proactively recruiting for a Customer Service Specialist near the Woodbridge, NJ area. This position is 100% onsite. It is Direct Hire. Responsibilities: Answering incoming calls / emails from customers, vendors, and sales team Process sales and blank orders Execute and manage POs Data entry and inventory management Sales invoicing Routing the shipment Product sample coordination and distribution Perform other duties as assigned including, but limited to administrative tasks within the office Qualifications: Must be Proficient in MS Office Suites Must have experience in Order Processing and Logistics Management Must be detail oriented Must have excellent written and verbal communications Experience with ERP is a plus Associate's degree preferred

*Annual Salary: $80k-$90k (Varies depending on years of experience)* We are seeking a dedicated and experienced Team Supervisor (LMSW/LCSW/LMHC) to join our client's team in providing high-quality services within a dynamic social services environment. The Team Supervisor will be responsible for overseeing a team of licensed clinicians and case managers, ensuring the delivery of comprehensive, client-centered care. This position requires strong leadership, clinical expertise, and a passion for improving the lives of individuals and families in need. *Key Responsibilities:* * Provide clinical and administrative supervision to a multidisciplinary team of social workers, mental health counselors, and/or case managers. * Ensure services are delivered in accordance with best practices, organizational policies, and licensing/regulatory standards. * Monitor caseloads, documentation, and workflow to maintain quality assurance and program efficiency. * Support staff development through regular supervision, performance evaluations, training, and coaching. * Coordinate team meetings, case conferences, and crisis response as needed. * Collaborate with internal departments and external partners to ensure continuity of care and access to necessary resources for clients. * Contribute to program development and implementation of new initiatives and service delivery models. * Maintain accurate and timely reports, data tracking, and documentation in accordance with funder and agency requirements. *Qualifications:* * Licensed in New York State as an LMSW, LCSW, or LMHC (Required). * Minimum of 3 years' experience working in the social services or behavioral health field. * Previous supervisory or team leadership experience is required. * Strong clinical judgment, organizational skills, and the ability to effectively manage competing priorities. * Demonstrated ability to work collaboratively in a team-oriented environment. * Bilingual (English/Spanish or other languages) is a plus. * Experience working with vulnerable populations (e.g., mental health, homelessness, substance use, child welfare). * Knowledge of trauma-informed care, harm reduction, and evidence-based practices. _---_ _Atlas Search is a tri-state area recruitment agency, connecting new graduates, Advanced Practice Providers, Physicians and Nurse Leaders to hospitals, clinics, multi-specialty groups, nursing homes, managed care companies, private practices, and healthcare start-ups._ _If you would like to learn more about the opportunities we offer, please submit your CV for consideration here._ #IndeedHC Job Type: Full-time Pay: $80,000.00 - $90,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Life insurance * Paid time off * Vision insurance Application Question(s): * What is the best phone number and email address to reach you? Experience: * social services or behavioral health : 3 years (Preferred) * Leadership : 1 year (Preferred) License/Certification: * LMSW, LCSW, or LMHC (Preferred) Work Location: In person

The Trove West Village flagship store opened in November 2024. The store represents the next stage in the brand's evolution and gives Trove the opportunity to have a more intimate relationship with our customers. Trove West Village will also carry a select group of international jewelry designers whose work we love and whose jewelry reflects the same values we uphold, making the boutique a jewel box in itself. The store was designed by celebrated interior designer Tali Roth. The 1,000-square-foot Trove store combines timeless elegance with contemporary flair, creating a sophisticated yet inviting shopping experience. In addition to the Trove collection and a range of jewelry we will also hold brand residencies for designers to showcase their designs in store. As a luxury client specialist, you're the heart of the store, way beyond just handling sales. Your day is filled with greeting customers, understanding their unique tastes and budget, and showcasing dazzling jewelry options. You're also there to recommend perfect pieces, answer queries, and smoothly wrap up sales, including payment processing. Plus, you keep the store's sparkle by managing displays and inventory, all while sticking to strict security and safety protocols. Every day, you blend sales savvy with stellar customer service, making the store shine as bright as the gems you sell! To shine as a client specialist, you need a mix of skills: top-notch customer service and communication for engaging interactions, sales and negotiation prowess for guiding purchases, and a passion for jewelry. Deep product knowledge, attention to detail, and precision are key. Teamwork skills ensure a cohesive store environment. aRetail experience, and possibly jewelry certification or a license are often required. These abilities and qualifications are crucial for effective selling, customer satisfaction, and handling jewelry with care and expertise. Responsibilities: Client Advisors hold the position of embodying the Trove Brand in every client interaction using their own flair for making each client's experience a memorable experience. An excellent communicator and brand ambassador. His or her passion for Trove is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every client advisor. Sales: Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual store sales plan. Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business. Drive business through key product pillars. Developing client relationships and exceeding sales plan is first and foremost in the Trove sales professional's skill set. Service: Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Trove brand ambassador during every selling ceremony using your personal touch. Qualifications: Required Qualifications Experience in Luxury Retail and Jewelry experience Proven track record in achieving sales results. Flexibility to work non-traditional hours, including days, nights, weekends and holidays. Ability to work with a diverse client base. Proficiency with Point of Sales (POS) systems and client tracking systems Must have authorization to work in the United States or in the country where the position is based. Preferred Qualifications: Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred. The hiring range for this starts at $25. The rate of pay offered will be dependent upon candidates' relevant skills and experience.

Join a dedicated team at a well-established consulting firm known for its commitment to excellence in design, inspection, and construction management services. This firm is a trusted partner for both public and private clients & delivers innovative solutions and high-quality results. This reputable firm is looking for a Bridge Inspection Team Leader to join their NYC team. The ideal candidate will possess strong leadership skills and a deep understanding of civil engineering principles related to bridge inspection and maintenance. They will be responsible for managing inspection teams, conducting thorough inspections, and preparing detailed reports to identify and address potential hazards Position Summary: Conduct NBIS inspections of in-service transportation structures (bridges, culverts, retaining walls, traffic device support structures). Receive general supervision from the Project Manager. Perform duties of an inspection team leader, including planning, scheduling, and preparing inspection reports. Plan and Schedule Inspections: Organize and coordinate detailed phases of engineering work for projects of varying scope. Conduct Inspections: Perform thorough inspections to assess the condition and safety of structures. Analyze Data: Review survey reports, maps, drawings, blueprints, aerial photography, and other topographical or geologic data to inform project planning. Design Projects: Develop project designs that meet client specifications and guidelines, utilizing design software and drawing tools. Manage Sub-Consultants: Supervise project sub-consultants and in-house support disciplines to ensure cohesive project execution. Prepare Proposals: Create detailed proposals as required for project initiation and client approval. Client Meetings: Participate in meetings with clients to discuss project details, progress, and requirements. Coordinate Team Efforts: Collaborate with internal team members to ensure timely project completion and adherence to quality standards. Lead and Manage Team: Provide leadership and continuous performance management to support team development. Requirements: 5 years or more experience in performing in-service bridge safety inspections Qualify as a Bridge Safety Inspection Team Leader as defined by the National Bridge Inspection Standards (23 CFR 650, Subpart C) Proof of successfully completing a FHWA approved comprehensive bridge inspection safety course NHI 130055 and NHI 130053, or NHI 130056 *Must be authorized to work in the United States

The Customer Care Specialist is responsible for servicing the Loeffler Randall DTC customer with clear and thoughtful communication of brand objectives and product knowledge through email, phone, chat. This role maintains and facilitates a best-in-class E-commerce customer experience for Loefflerrandall.com and should exemplify our brand voice and message. This position is instrumental in providing data-driven and anecdotal customer feedback to the team in order to consistently exceed the expectations of our customers. Essential Functions: Respond to customer inquiries through key channels, including phone calls, chats, and email, and maintain company average daily ticket response quota Ensure all communication remains in the brand voice and is achieving overall brand objectives Evaluate and modify communication methods and response frequency to ensure that customer needs are met Effectively navigate challenging customer scenarios, and present fair and consistent resolutions Leverage reporting and customer feedback to identify areas of opportunity within the customer experience, and provide insights and suggestions to the relevant teams Support in identifying systems errors or pressure points and escalate to appropriate teams to ensure a seamless experience Work with the Production and Ecommerce team to test the fit of footwear for the purpose of customer product knowledge and site information, and report back on damages that may aid in the redevelopment of future collections Support order processing, warehouse fulfillment, and returns processes to ensure operations are smooth and running without delays; identify and communicate areas of opportunity in the order life cycle Education and Experience: Minimum high school diploma or equivalent Minimum of 2 year of customer service or retail experience or equivalent Knowledge, Skills and Abilities: Must become proficient in the general software that is used by the company (Shopify, Gorgias, Loop, NetSuite) Comfortable to work within Excel (Vlookups, Pivot Tables) Tech savvy, with skills in navigating platforms and tools used within the company quickly and efficiently Exhibit strong communication skills and maintain a high level of confidence and positivity A self-starter that can work independently, with critical thinking and creative problem-solving behaviors A reliable team player with a passion for the brand that is accountable for delivering quantifiable results Strength in building and maintaining relationships and fostering an environment of trust and mutual respect across key partners Highly organized with strong time management skills: able to balance priorities, and move quickly in a rapidly changing environment with tight deadlines Physical Requirements The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent computer use Primarily sedentary work with occasional bending and reaching Maintain a high energy level; comfortable performing multi-faceted projects in conjunction with day-to-day activities Regularly required to speak clearly and hear the spoken word as well Regularly required to read and write clearly

Job Title: Customer Service Representative Pay Rate: $24.00/hr Schedule: Mon to Fri | 9:00 AM - 5:00 PM Duration: Contract (2 years) Requirements : A valid Cosmetology License and 3-5 years in salon color experience required. College degree preferred Strong product/brand knowledge. Strong verbal communication skills. Strong attention to details. Intermediate skills with MS Word. If bi-lingual - able to compose responses in same language. Position requires extended periods of time answering calls with the use of a headset. Responsibilities : Displays a professional company image through voice and online interactions. Meets established quality standards in all contacts across all channels. Ensures optimal service levels maximizing resources. Recognizes and recommends new ways to influence consumers in their purchase decision. Performance meets expectations of key metrics. Adheres to assigned schedule, which is subject to change and may include evening and/or Saturday hours. Offers schedule flexibility to support the needs of the business. Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer. Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction. Supports the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerce. Has expert product knowledge within the Métier. Assists consumers in finding appropriate products. Educates consumers in the use of our products. Identifies cross-selling opportunities/ introduces consumers to new products and services and or places order for customer using Demandware Builds relationships with each consumer who contacts our brands. Recognizes, document all consumer interactions and alerts management of trends. Can communicate contents of consumer conversations accurately to support consumer insights. Resolves issues fairly, balancing the needs of the consumers with those of the organization. CRM: LE CARE TECHNOLOGY SUITE. Documents product issues in a way that the information can be used for product improvement or development. Accurately enters required information in the CRM and surveys to ensure data integrity