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Customer service supervisor jobs in Pensacola, FL

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  • Field Team Lead

    Ensafe 4.1company rating

    Customer service supervisor job in Pensacola, FL

    EnSafe is accepting applications for a Geologist/Field Team Lead to join our growing office in Pensacola, FL. We will consider relocation assistance for the right fit. EnSafe is an employee-owned global environmental consulting and engineering firm. We strive to deliver innovative and creative solutions to our clients. EnSafe specializes in custom solutions for Environmental Management and Planning, Civil Design Engineering, Environmental Restoration, Natural and Water Resources, Health and Safety, and Technology, with offices operating throughout the US. What We Are Looking For: We are seeking a motivated and detail-oriented Field Team Lead to support a diverse range of environmental projects. The ideal candidate will be eager to contribute to site and remedial investigations, feasibility studies, and the design and implementation of remedial solutions for both traditional and emerging contaminants, including PFAS and other complex environmental challenges. Joining our team means immersing yourself in an environment that nurtures creativity, encourages collaboration across all levels, fosters a supportive culture, and facilitates professional growth. What You Will Be Doing: Planning, organizing, scheduling, and leading field and operations and maintenance (O&M) activities. Conducting site investigation activities including; drilling, monitoring well installations, downhole geophysics, sampling (soil, groundwater, indoor air, soil gas, sediment, surface water, stormwater, drinking water, building materials, and biota) according to State and EPA SOPs. Assisting Project Managers with CERCLA, RCRA, and petroleum projects in various stages. Assisting in the preparation of project proposals, estimates, work plans, and technical reports. Interacting and interfacing with clients, regulators, and subcontractors onsite Assisting in the development of technical recommendations for site assessment and remediation activities. Understanding of local, state, and federal environmental regulations. What You Will Need: Minimum of a BS in Geology or Hydrogeology, Civil, Mechanical, Environmental Engineering, or an Environmental related science. Minimum of 5 years of environmental experience, including oversight of contractors, air, soil, groundwater, wastewater sampling and drilling, field project planning, and execution. Professional registration, certification, GID, geotechnical, and/or geophysics experience are a plus. Preferred: EIT or GIT, and the ability to obtain a PE or PG license. Outstanding proficiency in Microsoft Programs, including Word and Excel. Excellent written and verbal communication skills. Strong attention to detail. Ability to lift 50 lbs. throughout the day. Possess current 40-hour OSHA HAZWOPER certification and 8-hour refreshers. Valid driver's license to operate a vehicle in the U.S. Ability to obtain and maintain background clearance. Regional travel up to 40% on an annual basis, including overnight/weekends. About Us: EnSafe began as a two-person firm in 1980, navigating complex regulatory compliance issues on behalf of our clients. We nurture our people with opportunities for growth and development. We build enduring, trustworthy relationships with each of our clients, focusing on high ethical and safety standards. We establish this reputation by attracting and retaining high-quality individuals for the long term. At EnSafe, we're committed to cultivating a diverse and authentic workplace. If you're enthusiastic about this role but your experience doesn't precisely align with every qualification in the job description, we encourage you to apply nonetheless. You may be just the right candidate for this or other roles at our company. EnSafe is committed to being an EEO employer and all qualified candidates will receive consideration without regard to race, color, religion, national origin, citizenship, age (except for bona fide occupational qualifications), sex, disability, sexual orientation, gender identity, marital status, military or veteran status, any other status protected by federal, state, or local law, or association with a person on the basis on one or more of the foregoing. Check us out on the web at **************
    $42k-77k yearly est. 3d ago
  • Member Service Representative

    Teksystems 4.4company rating

    Customer service supervisor job in Pensacola, FL

    TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in Pensacola, FL! Member Service Representative (Consumer Loans Department) Job Description To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction Handle a call volume of 80-100+ calls daily Qualifications High School Diploma/ GED required 1-2 years of recent customer service experience working directly with customers (call center, collections, banking) Ability to work in a fast-pace high-volume call center environment Schedule: Shift times range between the hours of 12:30PM - 12:30PM Monday-Saturday (Will have 1 rotating off day during the week) **MUST have a 6 day availability to work Must have a 9.5 hour window of flexibility to be able to work. Schedules are provided two weeks in advance. Training: Fully ONSITE - Monday- Friday, 7:30am CST-4:00pm CST NO Time Off during Training: January 12th - February 24th If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests Job Type & Location This is a Contract to Hire position based out of Pensacola, FL. Pay and Benefits The pay range for this position is $17.50 - $17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Pensacola,FL. Application Deadline This position is anticipated to close on Dec 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $17.5-17.5 hourly 1d ago
  • Global Customs Lead - Americas

    GE Vernova

    Customer service supervisor job in Pensacola, FL

    The Americas Customs Leader supports all customs related matters to ensure full compliance of the region and individual country regulatory requirements for the Onshore Wind business within GE Vernova. This role supports the Americas Customs Compliance team and is a critical link to support governance and collaboration between corporate functions, service providers and regulatory agencies for import & export activities and special programs. The position will apply Lean Sigma principles and methodologies to support efficiency, competence, and compliance. Job Description Essential Responsibilities * Develop and implement strategy for Customs operations in the region, aligned with Global Customs Enterprise Standard. * Serve as the internal Customs compliance and trade regulations subject matter expert for the region and conduct assessments of pending regulatory legislation to evaluate business impact. * Support in the development, implementation and enforcement of guidelines, solutions and strategy to optimize Customs processes, cost-effective operations and facilitate compliance. * Americas project lead to focus on continuous improvement and regulatory alignment. * Develop and provide training to colleagues and stakeholders to maintain a high-level of compliance awareness and cultivate a culture of compliance and expertise within the geography. * Oversight and enhancement of timely and accurate day-to-day Customs processes, including working with approved agents to support of daily customs clearances and shipment resolution. * Oversight and support of internal and external audits. * Act appropriately and expeditiously in response to any perceived customs and trade compliance infractions. Demonstrate critical thinking and flexibility to manage and solve these issues and ensure risk mitigation efforts. * Support research and preparation of Customs rulings, post-entry amendments, Customs requests for information, including CF28 and CF29's, and related regulatory inquiries. * Oversight of pre and post shipment audit review, inclusive of valuation, classification, country of origin and applicable special program documentation, for cross-border shipments. * Provide expert-level knowledge of HS classification, valuation, free trade agreements, country of origin determination, ADD/CVD scope determinations, Section 232 and 301, Incoterms, etc. * Support oversight of Customs Broker management. * Oversight and support of specialized trade programs including supply chain security (CTPAT), Authorised Economic Operator (AEO), foreign trade zones, bonded warehouses, temporary import processes, reconciliation, duty drawback, duty recovery claims, etc. * Oversight of import and export licensing, PGA requirements, and other regulatory agency determinations. * Implement and maintain corporate policies, procedures and import & export manuals, etc. * Work with approved authorized providers and agents to support daily customs clearances and international transaction issue resolution. * Manage customs requirements for CAPEX projects. * Initiate and manage key performance indicators (KPI's) and metrics on duty, quality, savings, risks, and value creation for Compliance dashboards and reporting. * Evaluate internal controls and drive implementation of recommended improvement plans. * Regional representative for Customs Council. * Shared oversight of regional Customs and Partner Governing Agency relationships. * Perform other duties as assigned. Qualifications/Requirements * Bachelor's degree from an accredited university or college. * Licensed Customs Broker License or Certified Customs Specialist, preferred. * Minumum of 5+ yeas of successful experience supporting Customs activities wthin Americas. * In-depth knowledge of Americas Customs Compliance regulations, including 15 CFR & 19 CFR, CTPAT and Foreign Trade Zones. * Wing to wing expertise across Customs processes. * High proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint, Visio). Desired Characteristics * Highly motivated compliance professional with strong project management & leadership skills. * Ability to thrive and adapt in a dynamic and fast-changing environment. * Excellent verbal and written communication skills. * Demonstrated ability to anlyze and resolve problems while using knowledge, experience and instinct to make accurate and timely decisions. * Ability to work within a cross-functional and cross-cultural team located across global time zones. * Demonstrated ability to support engagement at all levels of internal and external organizations. * Experience in working with global teams and demonstrates a global mindset. GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes For candidates applying to a U.S. based position, the pay range for this position is between $117,300.00 and $195,500.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. Bonus eligibility: ineligible. This posting is expected to remain open for at least seven days after it was posted on December 01, 2025. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
    $117.3k-195.5k yearly 5d ago
  • Customer Experience Manager - Victoria's Secret - Cordova - Pensacola, FL

    Victoria's Secret 4.1company rating

    Customer service supervisor job in Pensacola, FL

    A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $20.90 Maximum Salary: $29.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $20.9-29 hourly 37d ago
  • Director of Customer Experience

    Velocity Restorations

    Customer service supervisor job in Ensley, FL

    Job DescriptionSalary: Director of Customer Experience About Us Velocity and its portfolio of brands are the nations leading builders of Re-Engineered Classics, redefining what it means to own a classic. Our vehicles arent just restored; theyre entirely reborn. By blending timeless design with todays performance, comforts, and technology, we set the standard for how classics are built, owned, and driven. Every product we create is crafted without compromise, honoring the past while delivering the experience of today. Velocitys Culture and Core Values The Director of Customer Experience is responsible for designing, executing, and continuously elevating Velocitys luxury customer journey. This role ensures that every client interactionfrom the first phone call to long-term engagement after vehicle deliveryreflects Velocitys brand standards of excellence, professionalism, and concierge-level service. The Director will develop and implement best-in-class processes covering communication, presentation, appearance, hospitality, and post-sale connection. This leader will oversee the Warranty & Logistics Coordinator, CDL Driver, and Customer Experience Coordinator, ensuring seamless support throughout the sales, delivery, and ownership lifecycle. This position requires a proven background in luxury customer service, ideally within high-end automotive, jewelry, marine, or private aviation industries. It is an onsite role at Velocitys Pensacola headquarters and requires relocation to the surrounding area. Job Level Management Reports To Head of Sales Description The Director of Customer Experience is responsible for leading, developing, and optimizing all aspects of the client experience at Velocity, ensuring every customer receives exceptional communication, transparency, and support throughout the build lifecycle and beyond. This role oversees the Customer Experience, Warranty, and Logistics teams, ensuring each function operates efficiently, delivers high-quality service, and aligns with Velocitys core values. The Director of Customer Experience serves as the primary advocate for the client journey and is accountable for service consistency, process effectiveness, and timely issue resolution. Duties and Responsibilities Luxury Customer Journey & Experience Design Develop, document, and maintain Velocitys end-to-end luxury customer journey, ensuring every touchpoint aligns with a premium, high-end brand experience. Establish standards for customer communication, including phone etiquette, email communication, response times, and escalation procedures. Create guidelines for professional appearance and presentation for events, onsite visits, and customer-facing meetings. Lead the refinement of contract presentation, delivery day processes, facility tours, and hospitality expectations. Customer Engagement & Retention Build and manage a long-term customer engagement strategy, including VIP events, owner reunions, specialty experiences, and ongoing relationship partnerships. Oversee gifting programs, branded touchpoints, milestone celebrations, and ongoing post-sale communication that reinforces loyalty. Develop programs to gather and use customer feedback to continuously improve the client experience. Handle customer complaints or escalations in a professional manner. Team Leadership & Management Directly supervise and support the Warranty & Logistics Coordinator, CDL Driver, and Customer Experience Coordinator. Ensure that processes related to warranty, logistics, transportation, and customer handoffs operate at a luxury standard. Provide coaching, professional development, and clear expectations to maintain a cohesive, customer-centric team. Cross-Functional Collaboration Work closely with Sales, Production, Operations, and Marketing to ensure alignment on customer communication, delivery timelines, documentation, and presentation standards. Partner with Marketing to uphold consistent luxury branding across print, digital, events, and client materials. Collaborate with Leadership on strategic initiatives to strengthen Velocitys reputation for premium customer care. Process & Quality Management Develop and maintain SOPs for all customer-facing processes. Track customer experience metrics and implement improvement plans as needed. Ensure compliance with internal quality standards and uphold Velocitys core values: problem-solving, adaptability, ownership, teamwork, and raising the bar. Qualifications and Experience Minimum 57 years of experience in luxury customer experience roles. Background in luxury automotive, jewelry, marine, or private aviation strongly preferred. Proven success designing and executing luxury or concierge-level customer journeys. Experience managing teams in high-expectation service environments. Exceptional communication, hospitality, and presentation skills. Strong organizational and process-building abilities. Comfortable working in a fast-paced, hands-on environment. Ability to travel for events, customer visits, and experience initiatives as needed. Must be willing to relocate to the Pensacola, Florida area. Physical Demands (to include but not limited to) Availability to respond to customer queries and calls outside of working hours. Travel semi-regularly to events to continue to promote the customer experience. Must be physically able to operate a variety of equipment including computer, office equipment, telephone, etc. Sit for long periods of time working at a desk, boardroom table, or at a computer. Walk long distances across shop floor to communicate and gather information as needed. Ability to lift, carry, and place items up to 20 pounds without assistance. Occasional reaching overhead and below knees, including squatting, bending, stooping, kneeling, and twisting. Ability to operate a motor vehicle. Benefits Include Compensation: Pay is based on experience and qualifications Health & Wellness: Health/Dental/Vision/Life/Disability/Aflac available after 60 days Retirement: 401(k) with company match after 6 months at next enrollment period Paid Time Off: Paid time off and paid holidays Additional Perks: Company sponsored events, tool program, merchandise discounts, friendly team environment Job duties, salary, and benefits are subject to change throughout duration of employment with Velocity. Velocity is an Equal Opportunity Employer. Velocity does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
    $91k-138k yearly est. 4d ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Customer service supervisor job in Pensacola, FL

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: * Amazing employee flight privileges within the American Airlines global network * Training and development programs to take your career to the next level * Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities * Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. * Ensure adequate operational coverage; responsible for scheduling and manpower utilization * Maintain a safe, dependable and consistent operation * Conduct Agent observations * Schedule and administer local training including new hire training * Investigates and resolves operational issues as well as customer service issues * Will be provided company uniforms and must adhere to uniform policy * Participates on operational conference calls, station audits and prepares various reports * Maintains records such as time and attendance, personnel files and performance * Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. * Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience * Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees * Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings * Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time * Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials * Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight * Collaborate with the internal team to ensure a safe and on-time departure * May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.Position Requirements * Minimum Age: 18 * High school diploma or GED equivalent * Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role. * Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. * Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis * Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity * Must be able to perform all duties in various weather conditions and time constraints * Ability to read, write, fluently speak and understand the English language * Possess the legal right to work in the United States Position Preferences * A minimum of one year of customer service experience * Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details * Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible * Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable * In locations handling US mail, must be able to pass a US Postal Service background check * This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
    $29k-37k yearly est. Auto-Apply 29d ago
  • Campus Experience Manager

    West Coast Logistics 4.1company rating

    Customer service supervisor job in Pensacola, FL

    Job DescriptionCLIENT HIGHLIGHTThe client you'll be supporting is a Fortune 500 global leader in energy technology, focused on helping the world produce cleaner, more reliable power. Their teams design and improve the systems that keep homes, businesses, and communities running, from gas and wind turbines to the electrical grids that connect them. This is a chance to be part of a company that's driving innovation, supporting sustainability, and shaping the future of energy.LOCATIONPensacola, FL 32514COMPENSATION $20-$25 per hour SCHEDULEMonday-Friday (40 hours per week) CONTRACT TERM1 year with high likelihood of extension or conversion to full time employee.January Start Date.POSITION OVERVIEW -Campus Experience Manager This role will provide high-level administrative support to an executive with a primary focus on planning, scheduling, and executing customer and guest site visits while maintaining security protocols, hospitality standards, and clear communication between internal teams and visitors. This team member is a critical role in creating excellent first impressions, maintaining operations of our customer experience center and ensuring that our visitors have pleasant experiences while on campus. RESPONSIBILITIES Schedule customer and guest visits, coordinate with the executive's calendar and site availability, and serve as the primary point of contact for visitors Manage security protocols, including visitor pre-clearance, badge management, and safety documentation Arrange catering, meals, accommodations, transportation, and coordinate with external vendors as needed Reserve meeting rooms, conference facilities, and arrange equipment for site tours Communicate visit details to site operations, security, reception, and relevant departments to ensure readiness Prepare welcome packets and pre-arrival instructions; monitor upcoming visits and proactively resolve issues Provide back-office support: manage office supplies, update electronic displays and internal communications, coordinate leadership travel, and assist with mailroom/shipping functions Maintain confidentiality and professional standards; always ensure guest comfort and security REQUIRED QUALIFICATIONS/SKILLS Associate degree or 2+ years' experience in executive support, hospitality coordination, or event planning Proficiency in MS Office and calendar management systems Strong verbal and written communication skills; ability to work professionally with diverse stakeholders Excellent organizational, time-management, and problem-solving abilities with attention to detail Ability to manage sensitive information and follow strict security protocols Proven ability to work both independently and collaboratively in a fast-paced environment Ability to work flexible hours as needed for events or visit. PREFERRED SKILLS Previous customer service experience Proactive, self-motivated, and adaptable approach to changing priorities Strong discretion and judgment in handling confidential information
    $20-25 hourly 9d ago
  • Deputy Cyber Incident Response Team (CIRT) Manager

    Shuvel Digital

    Customer service supervisor job in Pensacola, FL

    The Deputy Cyber Incident Response Team (CIRT) Manager ensures exceptional service for managed services customers and helps drive employee engagement for CIRT staff members. They will help coordinate the daily activities of CIRT staff; orient, train, and mentor staff; monitor incident management queues; address client escalation issues; and interface with clients as needed. The CIRT Deputy Manager is expected to be process oriented and accountable for the overall success of the CIRT's Cyber Defense Mission. Responsibilities include: • Support managing CIRT team consisting of up to 30 cyber defense analysts providing cyber detection, incident response, and recovery coordination services to the customer. • Lead activities and technical direction of CIRT staff to diagnose and resolve client enterprise cyber alerts • Field escalated customer issues and resolve or refer to specialized experts as needed • Monitor and report the status of tickets and other cyber defense tasks assigned to the CIRT and ensuring items are coordinated, logged, tracked, and resolved appropriately. • Provide input on process improvements and contribute to the technology road map for the strategic plan. • Perform metrics trend analysis and reporting; guide resultant process improvement. • Communicate policies, expectations, and feedback to CIRT staff • Facilitate a high-performance team environment and employee engagement • Guide and coordinate projects requiring scheduling • Contribute to the development, communication and implementation of policies, procedures, best practices, recommendations, and guidelines for standards. • Conduct individual meetings with team members to address performance, training needs, set expectations, and facilitate a 2-way dialogue regarding the team members' experience • Other duties as assigned and required. Required Skills: • Must be a U.S. Citizen • This position requires an active Top Secret security clearance with SCI eligibility. • Must be able to obtain Client suitability prior to starting employment. • 10+ years of directly relevant experience • Computer Emergency Response Team (CERT/CIRT) hands-on experience • Current experience with network intrusion detection and response operations (Protect, Defend, Respond and Sustain procedures) • Hands-on experience in the detection, response, mitigation, and/or reporting of cyber attacks affecting client networks • Computer network surveillance/monitoring • Knowledge and understanding of network protocols, network devices, multiple operating systems, and secure architectures • Familiar with System log analysis, computer evidence seizure, computer forensic analysis, and data recovery • Experience with current cyber threats and the associated tactics, techniques, and procedures used to infiltrate computer networks • Excellent verbal and written communication skills • Efficient delegation and task prioritization • Ability to interview and select employees in accordance with company guidelines and EEOC commitments • Ability to coordinate and facilitate staff training • Ability to provide feedback, coach employee performance, and effectively implement disciplinary action as needed • Ability to manage and resolve conflicts as they arise • Demonstrated ability to document processes • The ability to respond to crises efficiently and objectively • Proficiency with MS Office Applications • Must be able to work collaboratively across agencies and physical locations Desired Skills: • Current experience with Splunk • Experience supporting Client, Federal Civil, Intelligence and/or DoD Customers • Computer Forensics experience • Malware reverse engineering experience • Experience with Risk and Opportunity management • Scripting experience (python, Perl etc.) • Experience with process development and deployment • Prior experience with data visualization products such as Analyst Notebook • Prior experience working in one of the following highly desired: • DOD/FED Cyber Client organization • DCIO/MCIO, with Cyber Counterintelligence focus Education: Bachelor's required
    $46k-93k yearly est. 60d+ ago
  • Customer Service and Sales Associate Part Time

    Hertz 4.3company rating

    Customer service supervisor job in Pensacola, FL

    The Part Time Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer's travel and insurance replacements needs. Wages: $17.00/hr. For full-time opportunities Hertz also provides world class benefits, which include: Medical, Dental, and Vision Insurance Life Insurance Paid Time Off 401(k) Retirement Plan Employee Discounts Responsibility of a Sales and Service Associate includes: Effectively communicate and offer ancillary products and services to enhance customer's travel experience. Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells. Achieve personal sales goals while supporting the goals of the team. Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience. Convert phone shops to reservations and rentals Creating a positive customer service experience by listening to and identifying customer needs Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking. Assist customers with various post rental inquiries that involve the rental and billing process. Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls. Skills/Experience: Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply. Have the competitive drive and confidence to succeed in a commission-based environment. Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills. Demonstrate sales, professionalism and interpersonal skills. Show a high level of ownership, accountability and initiative. Show proven experience of working well within a team. Work flexible shifts including weekends and holidays; and work overtime as required. Work outdoors during all weather conditions. Stand for long periods of time. Qualified applicants will have the following: A valid driver's license with record in good standing Ability to drive and operate vehicles Fluency in English 1-2 years of customer service and sales experience. Physical Requirements: Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.
    $17 hourly Auto-Apply 3d ago
  • Customer Service Associate

    Variety Stores LLC

    Customer service supervisor job in Pensacola, FL

    Job Description As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: • Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions • Retail store environment where extended periods of standing are required • Retail store stockroom environment subject to fluctuations in temperature • Frequent lifting and maneuvering of merchandise and displays. • Exposure to dust and extreme temperatures while unloading trailers. • Scheduled work hours may vary, to include evenings and weekends. • Occasional use of ladders required.
    $23k-32k yearly est. 31d ago
  • Customer Service Associate FT

    Segrocers

    Customer service supervisor job in Pensacola, FL

    We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here. We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do. Job Title: Customer Service Associate FT Location: Retail Grocery Location Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude. Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction. Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability. Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed. Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate. Maintain confidentiality of information. Put up discarded or returned merchandise. Perform cashier associate duties, as necessary. Perform pricing duties, as necessary. Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. Perform other job-related duties as assigned. Qualifications Minimum Must be 18 years of age. High school diploma or equivalency. Ability to read, write and speak English proficiently. Ability to understand and follow English instructions. Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Preferred Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact. Possess a proficient working knowledge of office, front end systems and equipment. Possess proficient computer skills. Possess demonstrated skills in the ability to perform and deliver customer service expectations. Demonstrate good organizational skills. High standard of integrity and reliability. Required Behaviors Lives the Values by embracing the essence of the company demonstrating a commitment to the company's goal and values. Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. Business-driven showing passion for the business, delivering results consistently. Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else. People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities Compliance with all company policies and procedures. Must complete service training within sixty (60) days of position start date. Job Tag #WD
    $23k-32k yearly est. Auto-Apply 40d ago
  • Patient Services Advisor

    Community Health Northwest Florida 4.1company rating

    Customer service supervisor job in Pensacola, FL

    Job Description Patient Services Advisor (PSA) Join Our Dedicated Dental Team and Make a Difference! Are you a customer-focused professional who thrives in a fast-paced environment? Do you have a passion for helping people and providing excellent service? Community Health Northwest Florida is looking for an enthusiastic and organized Patient Services Advisor (PSA) to join our dental team! In this key role, you'll be the first point of contact for patients, ensuring they feel welcomed, informed, and supported throughout their visit. As a PSA, you'll provide top-notch customer service, maintain accurate patient records, and help manage appointments, payments, and patient needs. If you're ready to contribute to a compassionate and caring community, we want you on our team! Key Responsibilities: Customer & Patient Services Warm and Welcoming: Greet each patient, client, or visitor with a friendly, professional, and genuine welcome. Effective Communication: Apply the AIDET communication framework (Acknowledge, Introduce, Duration, Explanation, Thank You) to ensure positive and clear interactions. Assist with Needs: Determine the purpose of each visit and direct patients to the right department or team member. Patient Comfort: Address patient concerns, answer questions, and maintain a comfortable, organized reception area. Confidentiality: Ensure patient privacy by adhering to HIPAA and clinic policies. Registration & Scheduling Appointment Management: Schedule appointments efficiently and confirm them in advance to optimize patient flow. Accurate Record-Keeping: Verify and update patient demographic and financial information, ensuring all details are correct in the Practice Management system. Insurance & Payments: Verify insurance coverage, process co-pays, and inform patients of any existing balances. Sliding Fee Program: Assist patients in applying for the Sliding Fee Program and refer them to financial counselors as needed. Dental Service Coordination: Collaborate with clinical staff and communicate effectively regarding schedule changes and patient needs. Team Support & Administrative Tasks Teamwork: Work cooperatively with the dental team to ensure smooth clinic operations and positive patient experiences. Office Organization: Maintain an orderly front desk area, ensuring the environment is welcoming for all patients. Problem-Solving: Handle patient complaints or concerns with professionalism, resolving issues or escalating as needed. Why You Should Apply: Impact: You will directly contribute to the well-being of the community by ensuring that every patient receives excellent care and service. Collaboration: Join a dynamic team that values teamwork, professionalism, and patient-centered care. Career Growth: Develop your skills in a fast-paced healthcare environment while providing meaningful service to underserved populations. Work-Life Balance: Enjoy a consistent work schedule while helping make a difference every day. Qualifications: Experience: Previous experience in a dental office, patient registration, or customer service is highly preferred. Skills: Proficient in managing electronic health records, multi-tasking, and using dental scheduling software (Dentrix is a plus). Customer Service: Strong interpersonal communication skills with the ability to engage diverse individuals in a friendly and professional manner. Technical Skills: Proficiency with Microsoft Word, Outlook, and dental software systems. Education: Associate's degree preferred, but not required. Key Attributes: Customer-Oriented: You approach every interaction with a positive, solution-focused attitude. Detail-Oriented: You ensure all patient records are up-to-date, complete, and accurate. Organized & Efficient: You can juggle multiple tasks while maintaining a high level of accuracy and professionalism. Team Player: You work collaboratively and contribute to a positive team environment. Ethical & Confidential: You understand the importance of patient confidentiality and adhere to all safety protocols. Expectations & Competencies: Professionalism: Ensure your behavior aligns with clinic values, including ethics and confidentiality. Effective Communication: Use clear and timely communication tools to ensure smooth patient experiences. Teamwork: Collaborate with colleagues to resolve issues and improve clinic operations. Problem-Solving: Assess and resolve patient issues while maintaining a calm and professional demeanor. If you're ready to make a positive impact in the lives of patients and contribute to a compassionate healthcare team, apply today to become part of CHNWF!
    $33k-47k yearly est. 5d ago
  • Clinical Laboratory Team Leader - Freestanding Emergency Department

    Labcorp 4.5company rating

    Customer service supervisor job in Pensacola, FL

    Are you an experienced Clinical Lab Professional? Are you looking to looking to embark on a new challenge in your career, or start your career in Clinical Lab Science? If so, LabCorp wants to speak with you about exciting opportunities to join our team Ascension Sacred Heart Emergency Care in Pensacola, FL. In this position you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives". Work Schedule: 5 x 8 hour shifts: (Weekdays; 9:00 AM - 5:30 PM) and rotating weekends and holidays Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Job Responsibilities: * Assist the supervisor with the day to day operations of the Free Standing Emergency Department * Send daily, weekly and monthly productions reports to management * Assist with the training of new hires and the development of current employees * Keep supervisor informed of group progress, problems, employee performance and any significant factors affecting assigned responsibilities * Determine the acceptability of specimens for testing according to established criteria * Perform routine and complex technical procedures and functions according to SOPs * Monitor, operate and troubleshoot instrumentation to ensure proper functionality * Prepare, test and evaluate new reagents or controls * Report accurate and timely test results in order to deliver quality patient care * Perform and document preventive maintenance and quality control procedures * Identify and replenish testing bench supplies as necessary * Assist with processing of specimens when needed * Maintain a safe work environment and wear appropriate personal protective equipment Requirements: * Bachelors Degree in a Chemical or Biological science, Clinical Laboratory Science, Medical Technology or meet local regulatory (CLIA & State) requirements * Minimum 2 years of experience as a Technologist or Technician * ASCP and/or AMT Certifications are a plus * Florida State Technologist License * Prior supervisory or leadership experience is a plus * Understanding of laboratory operations as well as policies and procedures * Proficient with Laboratory Information Systems and Microsoft Office * Strong communication skills; both written and verbal * High level of attention to detail with strong organizational skills * Comfortability making decisions in a changing environment * Ability to handle the physical requirements of the position If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
    $80k-112k yearly est. Auto-Apply 10d ago
  • Team Lead

    Rack Room Shoes Inc. 4.2company rating

    Customer service supervisor job in Destin, FL

    22949 Full Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee. Duties and Responsibility * Primary responsibility is the safety and welfare of employees and customers. * Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer. * All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures * Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory * Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage * Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance * Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards * Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets. * Work towards a complete understanding of managing all day to day operations. Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Store Number: 356 Rack Room Shoes 356 Pay Range: Silver Sands Outlet 10406 Emerald Coast Pkwy. Ste. 86A About Rack Room Shoes Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers. Destin, Florida US Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
    $28k-35k yearly est. 18d ago
  • Supervisor, Customer Services

    Envoy Air 4.0company rating

    Customer service supervisor job in Pensacola, FL

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
    $29k-37k yearly est. Auto-Apply 28d ago
  • Customer Service and Sales Associate Part Time

    The Hertz Corporation 4.3company rating

    Customer service supervisor job in Pensacola, FL

    The **Part Time** **Customer Service and Sales Associate** is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer's travel and insurance replacements needs. **Wages:** $17.00/hr. For full-time opportunities Hertz also provides world class benefits, which include: + Medical, Dental, and Vision Insurance + Life Insurance + Paid Time Off + 401(k) Retirement Plan + Employee Discounts R **esponsibility of a Sales and Service Associate includes:** + Effectively communicate and offer ancillary products and services to enhance customer's travel experience. + Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells. + Achieve personal sales goals while supporting the goals of the team. + Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience. + Convert phone shops to reservations and rentals + Creating a positive customer service experience by listening to and identifying customer needs + Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service + Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking. + Assist customers with various post rental inquiries that involve the rental and billing process. + Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls. **Skills/Experience:** + Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply. + Have the competitive drive and confidence to succeed in a commission-based environment. + Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills. + Demonstrate sales, professionalism and interpersonal skills. + Show a high level of ownership, accountability and initiative. + Show proven experience of working well within a team. + Work flexible shifts including weekends and holidays; and work overtime as required. + Work outdoors during all weather conditions. + Stand for long periods of time. **Qualified applicants will have the following:** A valid driver's license with record in good standing Ability to drive and operate vehicles Fluency in English 1-2 years of customer service and sales experience. **Physical Requirements:** Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine. The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $17 hourly 3d ago
  • Customer Service Associate

    Variety Stores LLC

    Customer service supervisor job in Milton, FL

    Job Description Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: • Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions •Retail store environment where extended periods of standing are required •Retail store stockroom environment subject to fluctuations in temperature •Frequent lifting and maneuvering of merchandise and displays. •Exposure to dust and extreme temperatures while unloading trailers. •Scheduled work hours may vary, to include evenings and weekends. • Occasional use of ladders required.
    $23k-32k yearly est. 20d ago
  • Customer Service Associate

    Segrocers

    Customer service supervisor job in Fairhope, AL

    We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here. We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do. Job Title: Customer Service Associate Location: Retail Grocery Location Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude. Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction. Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability. Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed. Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate. Maintain confidentiality of information. Put up discarded or returned merchandise. Perform cashier associate duties, as necessary. Perform pricing duties, as necessary. Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. Perform other job-related duties as assigned. Qualifications Minimum Must be 18 years of age. High school diploma or equivalency. Ability to read, write and speak English proficiently. Ability to understand and follow English instructions. Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Preferred Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact. Possess a proficient working knowledge of office, front end systems and equipment. Possess proficient computer skills. Possess demonstrated skills in the ability to perform and deliver customer service expectations. Demonstrate good organizational skills. High standard of integrity and reliability. Required Behaviors Lives the Values by embracing the essence of the company demonstrating a commitment to the company's goal and values. Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. Business-driven showing passion for the business, delivering results consistently. Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else. People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities Compliance with all company policies and procedures. Must complete service training within sixty (60) days of position start date. Job Tag #WD
    $21k-29k yearly est. Auto-Apply 30d ago
  • Patient Services Advisor

    Community Health Northwest Florida 4.1company rating

    Customer service supervisor job in Milton, FL

    Job Description Patient Services Advisor (PSA) Join Our Dedicated Dental Team and Make a Difference! Are you a customer-focused professional who thrives in a fast-paced environment? Do you have a passion for helping people and providing excellent service? Community Health Northwest Florida is looking for an enthusiastic and organized Patient Services Advisor (PSA) to join our dental team! In this key role, you'll be the first point of contact for patients, ensuring they feel welcomed, informed, and supported throughout their visit. As a PSA, you'll provide top-notch customer service, maintain accurate patient records, and help manage appointments, payments, and patient needs. If you're ready to contribute to a compassionate and caring community, we want you on our team! Key Responsibilities: Customer & Patient Services Warm and Welcoming: Greet each patient, client, or visitor with a friendly, professional, and genuine welcome. Effective Communication: Apply the AIDET communication framework (Acknowledge, Introduce, Duration, Explanation, Thank You) to ensure positive and clear interactions. Assist with Needs: Determine the purpose of each visit and direct patients to the right department or team member. Patient Comfort: Address patient concerns, answer questions, and maintain a comfortable, organized reception area. Confidentiality: Ensure patient privacy by adhering to HIPAA and clinic policies. Registration & Scheduling Appointment Management: Schedule appointments efficiently and confirm them in advance to optimize patient flow. Accurate Record-Keeping: Verify and update patient demographic and financial information, ensuring all details are correct in the Practice Management system. Insurance & Payments: Verify insurance coverage, process co-pays, and inform patients of any existing balances. Sliding Fee Program: Assist patients in applying for the Sliding Fee Program and refer them to financial counselors as needed. Dental Service Coordination: Collaborate with clinical staff and communicate effectively regarding schedule changes and patient needs. Team Support & Administrative Tasks Teamwork: Work cooperatively with the dental team to ensure smooth clinic operations and positive patient experiences. Office Organization: Maintain an orderly front desk area, ensuring the environment is welcoming for all patients. Problem-Solving: Handle patient complaints or concerns with professionalism, resolving issues or escalating as needed. Why You Should Apply: Impact: You will directly contribute to the well-being of the community by ensuring that every patient receives excellent care and service. Collaboration: Join a dynamic team that values teamwork, professionalism, and patient-centered care. Career Growth: Develop your skills in a fast-paced healthcare environment while providing meaningful service to underserved populations. Work-Life Balance: Enjoy a consistent work schedule while helping make a difference every day. Qualifications: Experience: Previous experience in a dental office, patient registration, or customer service is highly preferred. Skills: Proficient in managing electronic health records, multi-tasking, and using dental scheduling software (Dentrix is a plus). Customer Service: Strong interpersonal communication skills with the ability to engage diverse individuals in a friendly and professional manner. Technical Skills: Proficiency with Microsoft Word, Outlook, and dental software systems. Education: Associate's degree preferred, but not required. Key Attributes: Customer-Oriented: You approach every interaction with a positive, solution-focused attitude. Detail-Oriented: You ensure all patient records are up-to-date, complete, and accurate. Organized & Efficient: You can juggle multiple tasks while maintaining a high level of accuracy and professionalism. Team Player: You work collaboratively and contribute to a positive team environment. Ethical & Confidential: You understand the importance of patient confidentiality and adhere to all safety protocols. Expectations & Competencies: Professionalism: Ensure your behavior aligns with clinic values, including ethics and confidentiality. Effective Communication: Use clear and timely communication tools to ensure smooth patient experiences. Teamwork: Collaborate with colleagues to resolve issues and improve clinic operations. Problem-Solving: Assess and resolve patient issues while maintaining a calm and professional demeanor. If you're ready to make a positive impact in the lives of patients and contribute to a compassionate healthcare team, apply today to become part of CHNWF!
    $33k-46k yearly est. 3d ago
  • Clinical Laboratory Team Leader - Freestanding Emergency Department

    Labcorp 4.5company rating

    Customer service supervisor job in Pensacola, FL

    Are you an experienced Clinical Lab Professional? Are you looking to looking to embark on a new challenge in your career, or start your career in Clinical Lab Science? If so, LabCorp wants to speak with you about exciting opportunities to join our team Ascension Sacred Heart Emergency Care in Pensacola, FL. In this position you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: “Improving Health, Improving Lives”. Work Schedule: 5 x 8 hour shifts: (Weekdays; 9:00 AM - 5:30 PM) and rotating weekends and holidays Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Job Responsibilities: Assist the supervisor with the day to day operations of the Free Standing Emergency Department Send daily, weekly and monthly productions reports to management Assist with the training of new hires and the development of current employees Keep supervisor informed of group progress, problems, employee performance and any significant factors affecting assigned responsibilities Determine the acceptability of specimens for testing according to established criteria Perform routine and complex technical procedures and functions according to SOPs Monitor, operate and troubleshoot instrumentation to ensure proper functionality Prepare, test and evaluate new reagents or controls Report accurate and timely test results in order to deliver quality patient care Perform and document preventive maintenance and quality control procedures Identify and replenish testing bench supplies as necessary Assist with processing of specimens when needed Maintain a safe work environment and wear appropriate personal protective equipment Requirements: Bachelors Degree in a Chemical or Biological science, Clinical Laboratory Science, Medical Technology or meet local regulatory (CLIA & State) requirements Minimum 2 years of experience as a Technologist or Technician ASCP and/or AMT Certifications are a plus Florida State Technologist License Prior supervisory or leadership experience is a plus Understanding of laboratory operations as well as policies and procedures Proficient with Laboratory Information Systems and Microsoft Office Strong communication skills; both written and verbal High level of attention to detail with strong organizational skills Comfortability making decisions in a changing environment Ability to handle the physical requirements of the position If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
    $80k-112k yearly est. Auto-Apply 8d ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Pensacola, FL?

The average customer service supervisor in Pensacola, FL earns between $27,000 and $55,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Pensacola, FL

$38,000

What are the biggest employers of Customer Service Supervisors in Pensacola, FL?

The biggest employers of Customer Service Supervisors in Pensacola, FL are:
  1. Envoy Air
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