Customer service supervisor jobs in Petaluma, CA

A leading nonprofit organization is seeking a Membership Associate to enhance the member experience at their San Francisco branch. This role involves engaging with members, managing membership accounts, and ensuring a welcoming and inclusive environment. The ideal candidate will have a high school diploma, customer service experience, and availability during various shifts. The position offers a salary range of $18.67 - $22.00 per hour and the chance to impact the community positively. #J-18808-Ljbffr

Summary of Responsibilities: NeilMed Pharmaceuticals, Inc. is looking for an experienced Customer Service Representative to join our team. This role is based in our Santa Rosa, CA office. This is a fantastic opportunity for a customer-oriented, highly motivated individual who is interested in joining the # 1 brand of over-the-counter saline applications for nasal and sinus care in the US and worldwide. The Customer Service/Inside Sales Representative will maintain a high level of professionalism while providing support for the Company's sales growth through timely and accurate responses to customer orders, requests and inquiries over the phone and via e-mail. The Customer Service/Inside Representative will ensure that orders are entered, tracked, fulfilled and delivered in a timely manner. In addition, the Customer Service/Inside Sales Representative will place outbound sales calls to existing clients and cold call new clients. Key Responsibilities: Respond to customer requests and questions regarding service, products and account information Respond to customers via phone, fax, mail, and e-mail in a timely and courteous manner Analyze and rectify customer concerns using established procedures and medical device regulations Provide appropriate technical and/or product-related information Place outbound sales calls to new and existing clients Effectively communicate customer issues and concerns to all applicable internal staff members Document all contacts, actions, and responses in customer database Organize and maintain file system; files correspondence and other records Maintain a current working knowledge of products and/or services Prepare reports and correspondence as needed Perform other duties as assigned by supervisor KNOWLEDGE/EDUCATION Minimum High School or GED diploma. Bachelor's degree preferred. JOB EXPERIENCE Minimum 3 years of related experience Experience in regulated industry preferred SKILLS/COMPETENCIES Courteous and professional manner Excellent customer service skills Excellent verbal and written communication skills; ability to effectively communicate with people at all levels and from various backgrounds Proficient on Microsoft Word and Excel Commitment to excellence and high standards Strong organizational skills; able to manage priorities and workflow Ability to work independently and as a member of a team Ability to understand and follow written and verbal instructions Accurate attention to detail Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Solid understanding of company products and services Benefits Medical, Dental, and Vision 401k All California Law PTO 50k Life Insurance (paid by NeilMed)

Temporary Retail Sales Associate every Saturday - Schedule: 10:30 a.m. - 5:00 p.m. Salary = $29.91 per hour Duties and Responsibilities Greet and welcome visitors; offer helpful directions to a variety of offerings. Match offerings to the interests and needs of our guests to sell admission and program tickets, memberships, and merchandise through multiple electronic point-of-sale systems. Offer personalized welcoming experiences that promote belonging and empower participation and connection. Provide accurate information and answers in a timely manner about exhibitions, programs, facility usage and events to all visitors, document visitor comments and inquiries in appropriate systems Serve as an advocate for the visitor while simultaneously promoting the welfare of the museum; communicate with a variety of visitors with diverse interests and abilities to ensure a positive museum experience, resolve visitor complaints to the mutual satisfaction of the visitor and the museum Serve as greeter, event check-in person, ticket-taker, and/or usher at museum-sponsored or private event programs All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Maintenance & Reliability Leadership Lead and develop a high-performing maintenance team, fostering a culture of safety, accountability, and technical excellence. Design and implement reliability-centered maintenance (RCM) strategies to improve asset uptime and reduce unplanned downtime. Oversee preventive, predictive, and condition-based maintenance programs using CMMS and advanced diagnostic tools. Conduct root cause analysis (RCA) and failure mode and effects analysis (FMEA) to address chronic equipment issues. Cross-Functional Continuous Improvement Align maintenance and reliability goals with production, quality, safety, and training objectives. Lead plant-wide initiatives using Lean, TPM, and Six Sigma methodologies to improve overall equipment effectiveness (OEE). Support capital project planning and execution, ensuring reliability and maintainability are integrated. Implementing as well as driving TPM and RCM processes and initiatives OEE and CMMS integrity Strategic scheduling Food/Consumer only A true Maintenance leader - training/plant level speak/onboarding/decision maker who can come in on weekends

Job Description About Figure Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we've originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance. About the Role We are looking for a driven, customer service oriented, roll up your sleeves type of leader who has a proven track record in building and delivering excellent service operations within financial services and is curious about innovative blockchain technology. As the Customer Service Operations Director, you will build out the initial customer service operations team for Figure Markets and learn all things about the business by sitting in the heart of the action. You will provide leadership to the Figure Markets Customer Service Operations team and oversee the day to day customer service. You will show your commitment and enthusiasm for the Customer Success function and the high level customer experience Figure Markets strives to achieve. Your effective communication, problem solving, and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure Markets accountable to its customers by leading the team in troubleshooting problems and providing solutions with knowledge and empathy. What You'll Do Define and build out the customer support operations processes for Figure Markets Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions, and email Oversee the day to day workforce management of the customer operations team and focus on delivering industry leading service Manage the shift schedule for accurate planning and shift coverage Resolve escalated complaint issues from the team and provide oversight Provide insight into metrics to collect and report Manage and report on onboarding processes for Figure Markets and all customer service interactions Read, analyze reporting, and make data-driven recommendations to management Provide regular performance feedback to the team Ensure performance and disciplinary issues are dealt with and escalated appropriately Drive a culture of diversity and inclusion within the team Make process improvements for Figure Pay and Figure Marketplace Participate in new training and licensing programs to expand the team's capabilities What We Look For BA/BS from an accredited university preferred 8+ years of experience in customer service and operations 5+ years of experience leading or supervising a team providing customer service and operations Experience working in the crypto industry An experienced leader who fosters a value-based culture, with respectful interactions, behaviors, and attitudes. Flexibility and adaptability to ongoing refinements in process and structure Confident, friendly, and compassionate communication skills Ability to successfully complete the required compliance training A positive and problem solving approach to customer service Process driven organizational skills A quick and flexible learning style with the ability to navigate new technology platform Salary Compensation Range: $138,400 - $173,000/yr 25% annual bonus target, paid quarterly Company equity in the form of RSUs This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs Benefits Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care, 401k, and commuter benefits Employer-funded life and disability insurance coverage 11 Observed Holidays & PTO plan Up to 12 weeks paid family leave Continuing education reimbursement Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-RF1 #LI-Remote

A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $20.75 Maximum Salary: $26.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

_corporate_fare_ Google _place_ New York, NY, USA; San Francisco, CA, USA **Mid** Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. _info_outline_ XApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **New York, NY, USA; San Francisco, CA, USA** . **Minimum qualifications:** + Bachelor's degree in engineering, computer science, data science or equivalent practical experience. + 5 years of experience in cloud, consulting, business or media analytics, digital media, marketing, financial analysis, or another quantitative field. + Experience using SQL to extract and manipulate data, or with other programming or scripting languages such as R, Python or ad tech automation. **Preferred qualifications:** + Experience with Cloud platforms or a foundational understanding of AI principles and their application to business growth. + Experience in consulting business or data science to influence changes in their resource and budget allocations. + Understanding of statistical modeling and quantitative analysis techniques and ability to analyze large datasets with the goal of delivering actionable insights. + Familiarity with machine learning methodologies including data cleansing, normalization, feature engineering, model training/validation and automation. + Proficiency in Portuguese or Spanish. + Excellent problem-solving, project management, and investigative skills. **About the job** Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative ways to consistently deliver extraordinary and incremental outcomes for both Google and our customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the companies and users that trust Google with their most important goals. In this role, you'll work with the most sophisticated Apps customers in AMER and LATAM to help them optimize their user acquisition strategy with Google Ads. You will deliver client engagements on data science/measurement consulting projects (e.g., pLTV, event selection, incrementality), lead hypothesis-driven client analysis to surface actionable insights, and develop Google SQL/Workspace Scripts/Python scripts to enable advanced client reporting and ad tech automation. You will be passionate about building and coding tools, excited to leverage cloud infrastructure and AI technologies to solve business problems, analyzing data, and strategizing in a changing environment. You'll work with AppDev Sales Leadership, Global Growth Consultants and key cross-functional teams to help find new business opportunities for our business and customers. You'll present to leadership, get buy-in and influence their decision making. You'll coordinate and execute growth projects. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers and we have fun doing it. The US base salary range for this full-time position is $110,000-$157,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (************************************* . **Responsibilities** + Partner with internal and external products, research, data, and measurement teams to deliver full measurement solutions to customers. + Own the measurement conversation and be comfortable leading client conversations and projects related to measurement. + Advise Google clients and agencies on best practices for marketing analytics within the broader context of industry standards and options. Provide ongoing customer consultation on how to implement best practices. + Scale measurement impact internally by upskilling AppDev sales growth managers. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy (******************************************************* ,Know your rights: workplace discrimination is illegal (**************************************************************************** ,Belonging at Google (******************************** , and How we hire (**************************************** . If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form (*************************************** . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also ******************************* and ************************************************************* If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: ***************************************

LifeLong Medical Care has an exciting new opportunity for a Center Supervisor at our Eastmont Town Center, and Eden PATH sites. The Center Supervisor provides operational supervision and ongoing support to the clinical and operational staff in an individual health center. Will coordinate medical care teams and supervise various center-based support staff. Provides day-to-day oversight and management of systems, workflows and operations including front and back office. This is a full time, benefit eligible position in Oakland, CA. LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. Benefits Compensation: $68,640 - $70,300/year. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan. Responsibilities * Supports the development and implementation of Primary Care Teams and supports all Center staff. * Facilitates smooth operations and communications between all Center departments and staff. * Recruits, hires, orients, develops, supervises, evaluates and terminates staff. * Develops appropriate organizational structure(s) and weekly staffing schedules and clinical templates for Center and maintains associated master calendars. * Oversees daily Center operations, including patient and workflow, resolves problems, seeking support from Center Director as needed. * Addresses patient grievances. * Develops procedures in conjunction with staff and Center Director * Builds and maintains relationships with community partners, other LifeLong facilities and staff. * Organizes and facilitates staff meetings and educational events * Participates in Center's Leadership meetings. * Additional duties, as assigned by Center Director. Administration, Compliance & Budget * Ensures compliance with Lifelong policies and all relevant regulations, including Title 22, MediCal, the local health department, etc. * Maintains records for and completes all necessary reporting to outside agencies and LifeLong administration. * Informs direct reports about policy changes. * Participates in long-term program planning; recommends timelines and resources needed to achieve strategic goals. Community Relations and Coordination, Outreach and Marketing * Functions as a liaison to other community organizations. Actively engages program volunteers, committee members, board members, partnering organizations, and funders to build community support. * Assists with marketing and outreach efforts, including community presentations and educational events. * Other duties as assigned. Qualifications * Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins. * Ability to effectively supervise staff, encourage and nurture development and growth, to build a strong and productive team. * Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change. * Ability to effectively present information to others, including other employees, community partners and vendors. * Ability to work with individuals and organizations at the local level to build support. * Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy. * Work in a team-oriented environment with a number of professionals with different work styles and support needs. * Excellent interpersonal, verbal, and written skills. * Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff. * Ability to see how one's work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations. * Make appropriate use of knowledge/ expertise/ connections of other staff. * Be creative and mature with a "can do", proactive attitude and an ability to continuously "scan" the environment, identifying and taking advantage of opportunities for improvement. Job Requirements * Associates degree or equivalent combination of education and/or experience. * Three years of health center management experience. * At least one year of supervisory experience. * Proficient in Microsoft office Word, Excel, Outlook. * Ability to work evening and possibly weekend hours. Job Preferences * College degree in related field. * Community or Public Health experience.

The North America Trade Operations Lead is part of Meta's Global Trade Operations team, which is part of the Global Scaled Compliance Operations organization. As Trade Operations, we partner closely with all internal business partners engaged in cross-border trade to enable them to move fast, compliantly and efficiently. This includes our Infrastructure, Reality Labs, Enterprise supply chains. In partnership with Trade Legal, Tax and Finance we educate, enable and empower the organization by building sustainable trade compliance practices that align to the needs of the business while also being scalable for a rapidly growing global footprint. The Trade Operations team is invested in aligning and operationalizing trade practices through a combination of training, responsive partnership, demonstrated experience in both subject matter expertise and customer service. **Required Skills:** Regional Trade & Customs Operational Lead Responsibilities: 1. Serve as the primary point of contact for trade operations covering the NORAM region, including partnership with internal stakeholders, counsel, and customs brokers 2. Facilitate day-to-day import/export activities and assess accurate documentation for cross-border shipments 3. Monitor trade compliance inquiries by governmental enforcement agencies for resolution and root cause analysis 4. Determine HTS and ECCN classifications and maintain required documentation 5. Monitor compliance through assessments 6. Support internal/external audits and post-entry reviews 7. Develop and implement corrective actions for any compliance gaps 8. Coordinate, obtain and manage Support Manage the collection of information and preparation of export/import licenses and permits 9. Drive efficiencies in operations and within the NORAM Trade Compliance program. Support global trade compliance programs and initiatives including Trade Preference programs, new product introduction efforts, country expansion strategies and development of cross-functional relationships 10. Willingness to do all necessary tasks to get the job done. At Meta, nothing is someone else's problem **Minimum Qualifications:** Minimum Qualifications: 11. 8+ years experience in global trade compliance related roles, with emphasis on US jurisdiction 12. 4-year university degree in business, law, economics, finance or related discipline 13. Demonstrated experience with trade compliance related routines eg. HTS and ECCN Classification, determining and supporting the Trade Compliance requirements of cross-border movements of goods 14. Demonstrated experience with US and Customs Regulations and Export Control regulations (under the Export Administration Regulations) 15. Proven track record to work with minimal supervision in fast paced, cross-functional, and global environment 16. Willingness to travel as required **Preferred Qualifications:** Preferred Qualifications: 17. Post-graduate degree in business, law, economics, finance or related discipline 18. Experience using Canadian Automated Regulatory Management (CARM) System for Canada entries compliance oversight 19. Experience managing export classification programs 20. Customs broker license **Public Compensation:** $143,000/year to $200,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As the Customer Engagement Strategy Lead in the Office of the Chief Commercial Officer (CCO), you will be a strategic partner driving the effectiveness of our commercial leadership function. You'll own the development and execution of our engagement strategy across customers and partners-ensuring that relationships are built purposefully with organizations that represent the highest strategic value and alignment with our mission. You'll serve as the connective tissue between executive leadership and the broader commercial organization, building systems for managing customer engagement and cross-functional coordination that scale with our rapid growth. This role requires someone who can operate at the intersection of strategy and execution-developing frameworks for prioritization while building the operational foundations that enable consistent excellence. Responsibilities: Develop and maintain a comprehensive customer engagement strategy that prioritizes relationship development with strategically important companies globally Own executive touchpoint planning and manage intake, preparation, and follow-through standards across executive engagement Create frameworks for identifying and phasing engagement with priority accounts based on strategic value and relationship stage Build repeatable systems for managing the rhythm of executive and organizational activities around external stakeholders Track customer health metrics and flag emerging risks or opportunities for executive attention Create and maintain documentation standards and metrics to measure the effectiveness of engagement activities You may be a good fit if you: Have 8+ years of experience in strategy, operations, or chief of staff roles, with significant exposure to commercial or go-to-market functions Have a track record of working effectively with C-level executives and managing complex stakeholder relationships Demonstrate exceptional strategic thinking combined with meticulous attention to operational detail Are skilled at building systems and processes that bring structure to ambiguous, fast-moving environments Are an excellent communicator who can craft compelling materials for diverse audiences Have a bias toward action and can manage multiple work streams simultaneously while maintaining quality Strong candidates may also have: Experience in enterprise technology sales, partnerships, or customer success at a high-growth company Background working with strategic cloud partnerships (AWS, GCP, Azure) or systems integrator relationships Familiarity with the AI industry and understanding of enterprise AI adoption patterns Track record of building chief of staff or business operations functions from the ground up The expected base compensation for this position is below. Our total compensation package for full-time employees includes equity, benefits, and may include incentive compensation. Annual Salary:$270,000-$310,000 USDLogistics Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact - advancing our long-term goals of steerable, trustworthy AI - rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process

About Latham & Watkins Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration. About the Role The Workplace Experience Manager II is an integral part of Latham's Workplace Experience (WE) team. This role will be responsible for the development and execution of strategies and procedures employed at the local level to deliver a best in class experience for personnel and clients of the firm, whether remote or in-person, while partnering with office administration, department managers, and regional leadership to deliver a top quality, client-focused working experience, and designing and implementing experience-related guidelines, best practices, and standards. This role will be located in our San Francisco office and will require in-office presence Monday - Friday. Responsibilities & Qualifications Other key responsibilities include: Acting as a resource, subject matter expert, and business partner to firm leaders, attorneys, and other key stakeholders in managing and setting direction for high quality Workplace Experience initiatives, while staying abreast of industry trends Recruiting and training talent, identifying professional development opportunities for the team, and effectively coaching team and individuals to enhance their performance and achieve desired outcomes Leveraging and interpreting data to manage dynamic utilization of office space and to understand client needs and making recommendations for improvement, while evaluating and identifying innovative ways to streamline and enhance service delivery to maximize the Workplace Experience Influencing and directing best-in-class client service delivery by department staff and applicable vendors, driving one-stop resolution for internal and external client inquiries, and coordinating with vendor partners to ensure impeccable attention to detail, client service, and accountability to established Service Level Agreements and Key Performance Indicators as needed Managing department expense allocation, addressing variances to budget, and other financial management duties of the department while exercising strong fiscal judgment and discipline Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains We'd love to hear from you if you: Demonstrate the ability to think critically and engage in effective decision making Possess a positive attitude and a strong sense of urgency in resolving any issues that may arise Display excellent organizational skills to manage time well, prioritize effectively, and handle multiple and competing deadlines And have: A Bachelor's degree or equivalent A minimum of ten (10) years' relevant experience in hospitality, customer service management, or other applicable industry, preferably Benefits & Additional Information Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes: Healthcare, life and disability insurance A generous 401k plan At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more) Professional development programs Employee discounts Affinity groups, networks, and coalitions for lawyers and staff Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please click the link below to review the Ordinance. Please click here to review your rights under U.S. employment laws. #Director #LI-LZ1 Pay Range USD $140,000.00 - USD $160,000.00 /Yr.

Complete helps candidates, employees and teams navigate the opaqueness of compensation. We've done this by reimagining the offer letter experience (replacing those boring PDFs 😩), internal rewards tools, and the compensation planning platforms themselves. Today, we work with dozens of companies, including growth-stage companies like Convex and TrueNorth, as well as established companies like Vercel and DataStax. We've evaluated over 5,000 salaries and employee records to help our customers retain their top talent, as well as hold their teams accountable to their own best practices. We are looking for creative, thoughtful, and passionate team members to support our mission of making compensation more transparent. We partner with incredible advisors to invest in our individual growth as well. About the Role We're looking for a creative, customer-focused Customer Success Manager who is passionate about building lasting relationships and driving customer value. As a vital part of our team, you'll collaborate with customers to maximize their success using Complete's compensation tools, ensuring they achieve their goals and see measurable outcomes. Responsibilities Build and maintain strong relationships with midmarket customers ( Actively onboard new customers, ensuring they have a seamless experience setting up and using Complete. Drive customer engagement through regular check-ins, product trainings, and best practices tailored to their needs. Collaborate with customers to develop strategies that improve employee retention and optimize compensation practices. Serve as the voice of the customer by providing feedback to product and engineering teams to refine and expand our offerings. Create and contribute to educational resources, such as webinars, guides, and case studies, to empower customers and build community. Identify upsell and expansion opportunities by understanding customer pain points and aligning them with Complete's solutions. Partner with sales and marketing to share insights and support campaigns, especially through LinkedIn and community initiatives. Qualifications Passionate about helping customers succeed and thrive in fast-paced, dynamic environments. Proven track record in a customer-facing role, such as Customer Success, Account Management, or a similar position. 3+ years of experience in the tech industry, preferably at a startup. Exceptional communication and organizational skills, with a proactive, problem-solving mindset. Strong ability to manage competing priorities while staying metrics-driven and goal-focused. Adept at navigating ambiguity and building scalable processes that ensure customer satisfaction. 💪 Bonus: Experience helping customers adopt new tools or processes. 💪 Bonus: Entrepreneurial mindset and willingness to take ownership to help the team succeed. 💪 Bonus: Feedback from previous colleagues such as, "They went above and beyond to make sure our needs were met." About the Interview Process Our process is designed to be efficient and mutually insightful: [15 min] Intro call with CEO, Rani Mavram. [30 min] Take-home assignment. [60 min] Onsite interview (product, values, and role-specific discussions). For remote candidates, we may include an additional culture/fit call on an as-needed basis. Technology Stack While this is not a technical role, you'll work closely with our engineering and product teams to ensure customer needs are met. Familiarity with tools like Excel, Linear, Notion, and Slack for communication and project management is a plus. Join us at Complete and help us make compensation transparency a reality for companies and their employees!

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. The Principal, Customer Experience Programs Manager leads cross-functional initiatives that shape how Klaviyo customers learn, adopt, and succeed through digital-first and self-serve experiences. This role combines strategic program leadership, execution excellence, and thought leadership to transform vision into scalable, measurable customer programs. You will independently drive and execute key customer enablement initiatives - such as evolving our Power Up experience, improving the Klaviyo Community as a customer success channel, or building programmatic customer education and feature-launch frameworks to increase adoption of self-service resources and ultimately drive adoption and retention. Working across Customer Success and Support, Customer Education, Product, Marketing, Engineering, etc., you'll design experience and programs that directly improve adoption, satisfaction, and efficiency for thousands of customers worldwide. How You'll Make a Difference: Program Leadership & Execution Lead the planning and delivery of digital-first and self-serve programs from concept through impact measurement. Own end-to-end execution for major CX initiatives in partnership with department leaders to drive customer education adoption, community engagement, and in-app enablement engagement. Translate strategy into actionable plans with clear milestones and success metrics. Manage multiple initiatives simultaneously with minimal oversight. Strategic Thinking & Thought Leadership Define and drive the strategy for how customers engage with Klaviyo's learning and self-service resources across multiple domains - ensuring alignment between Customer Academy, Help Center, Community, and in-app guidance experiences to deliver a cohesive, intuitive, and connected customer experience Partner cross-functionally to ensure visibility and integration of educational content after publication - serving as a thought partner on how resources are surfaced, prioritized, and promoted across lifecycle programs, in-product experiences, and ad hoc campaigns. Define the strategy and focus areas for customer and market research, partnering with CX Strategy, Product Design and Research teams to uncover insights that guide experience / program priorities and design. Partner cross-functionally to design and deliver customer-facing thought leadership content that helps Klaviyo users navigate changes in technology, industry, and compliance landscapes. Identify emerging trends in AI, automation, and learning behaviors to inform experience / program direction. Represent CX Programs in cross-functional forums, sharing best practices and lessons learned. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Stakeholder Management & Influence Build strong partnerships across Product, CSS teams, Marketing, and other teams to align on objectives and execution. Influence decision-making through storytelling, data, and customer insight. Create a feedback loop with the Customer Education team to prioritize content and education needs to support CX programs and feature releases within content sprint planning. Ensure clarity, alignment, and accountability across cross-functional partners. Measurement & Reporting Define program KPIs linked to adoption, engagement, satisfaction, and self-serve utilization. Report results and insights regularly, highlighting business impact and next-phase recommendations. Who You Are: 7+ years of experience in Program or Project Management within CX, Customer Success, or SaaS. Proven ability to manage large, cross-functional initiatives independently from planning to execution. Strategic problem solver who connects customer needs to business goals. Excellent communication and storytelling skills; able to simplify complexity for varied audiences Data-driven problem solver who thrives in ambiguity. Deep curiosity about self-serve enablement, AI-driven learning, and emerging customer behaviors. Ability to quickly develop deep understanding of new tools, systems, and software, building technical fluency in Klaviyo's products and broader tech stack to inform program design and execution. Confident influencer and collaborator who drives progress without formal authority. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Why This Role Matters Klaviyo's customers expect seamless, intuitive, and connected self-serve experiences. This role ensures we deliver on that promise - designing and executing customer programs that combine operational excellence with thought leadership.You'll help shape how Klaviyo empowers customers to succeed independently while the business scales intelligently through data and innovation. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$108,000-$162,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Why us? You will be part of a team that believes that believes in employees success! They are a dynamic, fast growing company with great opportunities and an employee focused company culture. Join this fantastic team today and make a difference in your life and the lives of those around you! They are an equal opportunity employer and value diversity at our company. Job Description Your responsibilities: Planning and scheduling client meetings Taking care of any client requests in a timely manner Participating in client calls and site visits Maintaining notes from each client interaction Generating reports and presentations Qualifications We'd love to hear from you, if: You have 2 years of experience in a professional services environment You have 1-2 year sales experience selling solutions or consultative sales and customer service Education Qualification: Bachelors Degree Work Authorization: US Citizen / Green Card Holder Additional Information All your information will be kept confidential according to EEO guidelines.

Essential Functions Sales & Service • Provide excellent service to all Members, volunteers, internal employees, and service providers. • Cross-sell RCU and RCUSG products and services. • Open accounts and match Member needs to RCU and RCUSG products and services. • Determine the appropriate loan product(s) to meet the Member(s) needs. • Obtain information from Member to complete loan application; examine and collect proper loan documents. • Complete loan-funding process and recommend additional products or services to meet Member needs. • Research Member questions, problems, and complaints and respond with accurate information. • Safeguard member information and ensure confidentiality by following established policy and procedures. Transactions • Perform file maintenance on all types of accounts. • Perform accurate teller transactions and reconcile cash nightly. Teamwork and Other Functions • Conduct audits of Credit Union documents and files. • Answer phone and efficiently complete phone requests. • Participate in branch, departmental, and company meetings. • Perform branch opening and closing duties.

Why Harvey At Harvey, we're transforming how legal and professional services operate - not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle - from early thinking to long-term outcomes. We stay close to our customers - from leadership to engineers - and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today - and we're just getting started. Role Overview Harvey is hiring a Scaled Customer Success Leader to operationalize and elevate how we deliver value to our rapidly growing customer base. In this role, you'll lead a team of Customer Success Managers who support a high volume of customers through scalable, tech-enabled engagement models. You'll build data-driven strategies, optimize processes, and leverage automation to help our customers achieve meaningful outcomes efficiently. This is a hands-on leadership role, perfect for someone who loves building structure, mentoring emerging talent, and scaling success programs that grow with the business. What You'll Do Lead, coach, and develop a team of Scaled Customer Success Managers focused on driving product adoption, retention, and customer outcomes across a high-volume customer segment. Design and refine scalable engagement models that leverage automation, digital programs, and data insights to deliver meaningful customer experiences. Collaborate cross-functionally with Sales, Product, Marketing, and Operations to ensure seamless customer journeys and maximize value realization. Implement processes and success playbooks that enable efficient account coverage and proactive customer management. Analyze customer health metrics and feedback to identify trends, risks, and opportunities for continuous improvement. Foster a culture of learning, collaboration, and operational excellence within the scaled success team. What You Have 6+ years of experience in Customer Success, Account Management, or related client-facing roles, with at least 3+ years in a leadership or mentorship capacity. Experience managing scaled, digital, or tech-touch success programs in SaaS, AI, legal, or other technology sectors. Strong operational mindset and comfort with systems, automation tools, and data-driven decision-making. Ability to coach and support developing CSMs, helping them build confidence, consistency, and customer impact. Excellent communication and collaboration skills with the ability to work cross-functionally and influence without authority. Nice to Have Background in law or experience in the legal technology sector Previous experience in consulting or professional services firms Experience working with or supporting large financial institutions or asset managers Compensation Range The compensation range for this role is $221,000-$299,000 USD OTE (80/20). We've kept this range broad to reflect the variety of experience levels and skill sets that could make someone a great fit for the role. Please find our CA applicant privacy notice here. #LI-AM1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Gimlet Labs is building the foundation for the next generation of AI applications. As generative AI workloads rapidly scale, inference efficiency is becoming the critical bottleneck. Gimlet is redefining AI inference from the ground up, combining cutting-edge research with an integrated hardware-software stack that delivers breakthrough performance, efficiency, and model quality. Gimlet pairs its inference stack with a seamless developer experience, allowing users to deploy, manage, and monitor AI workloads from frameworks like PyTorch and LangChain at production scale in seconds. Gimlet is spun out of a Stanford research project under Professors Zain Asgar and Sachin Katti. The founding team has deep experience across AI, distributed systems, and hardware with previous successful exits. We are seeking a highly experienced Solutions & Customer Success Lead to drive customer acquisition, onboarding, and expansion for both our on-premise and developer cloud customers. This role will be instrumental in ensuring customer success, providing technical support for Proof of Concepts (POCs), and troubleshooting complex issues within the AI inference ecosystem. You will act as a sales engineer with an expanded scope, bridging the gap between our technical offerings and customer needs to help them achieve their goals. Responsibilities Support the entire customer lifecycle, from winning new accounts to expanding existing ones. Provide hands-on technical support for on-premise POCs, including setup, configuration, and troubleshooting. Work with customers to implement their use cases on the Gimlet platform (new models, custom logic, pipeline configuration) Oversee and support developer cloud customer onboarding. Troubleshoot and resolve technical and performance issues for both on-premise and developer cloud customers. Serve as the primary technical point of contact for POCs and developer cloud customers. Develop and maintain customer runbooks and contribute to product documentation. Collaborate with customers to define success metrics and guide them in achieving their desired outcomes. QualificationsRequired 7+ years of experience in solutions engineering, customer success, or a similar technical customer-facing role. Deep understanding of hardware, networking, datacenter environments, and AI accelerators Proven ability to troubleshoot complex technical issues in on-premise and cloud environments Strong experience supporting and guiding customers through technical onboarding and adoption Excellent communication, presentation, and interpersonal skills, with the ability to translate complex technical concepts to diverse audiences Demonstrated experience in growing customer accounts and ensuring customer satisfaction Strong project management skills Ability to work independently and as part of a highly collaborative team Comfort with ambiguity in a fast-paced startup environment Preferred Deep expertise in the AI inference space (hardware, software, developer tooling). Experience with developer tools, APIs, or platform-as-a-service (PaaS) offerings. Experience working with early-stage companies or in a startup environment.

Job DescriptionThe Opportunity We've already landed in some of the most influential organizations on the planet - from nimble startups to Fortune 100 giants. Over 400+ customers trust us to power their contract workflows with our AI Contract Review tool. A subset have also adopted our brand new (and game changing) AI Contract Repository product to centralize, organize and analyze their contracts. But we're only scratching the surface. Across these organizations lie hundreds of untouched departments, business units, functions and global teams - each one sitting on contracts and legal processes that could be transformed by our products. Additionally, we will be launching additional AI-driven products that can then be sold into this existing base. Customer expansion is a critical driver in our highly ambitious growth goals. With each passing quarter, because we are bringing on so many new customers, this exponentially increases. We need a builder to unlock this massive opportunity.The Mission Your mission is simple - but not easy: Build our expansion motion from scratch Be successful at it Advise the Ivo leadership team on how to scale this expansion motion Execute on scaling the expansion motion What You'll Do Go out into our customer world and find and win expansion opportunities. Experiment - learn what is and isn't working, iterate, pivot and start to create repeatable motions Partner with Account Executives, CSMs, and RevOps to identify whitespace opportunities by function, geography, and business unit. Partner w/ Marketing to create tailored expansion campaigns and internal enablement materials to help the field sell deeper and wider. Work hand-in-hand with Product and Marketing to shape new offerings based on customer insight. Build the analytics to measure expansion potential, pipeline, and revenue impact - and iterate fast. Develop the strategy, systems, and playbook for expanding adoption of our AI Contract Review and Repository products across existing accounts. Once proven, help us scale it, through people, processes and systems Why This Role Rocks You get to build from zero. There's no legacy system to fight. You'll design the motion end-to-end and your fingerprints will be all over how we grow. You'll have impact and visibility. Expansion is one of our top strategic priorities so you will work closely with key members of the leadership team to help us design our strategy. You'll shape the future. As we launch new products, you'll help define how we sell innovation into the world's biggest brands. What You'll Bring A builder's mindset You thrive in white space - seeing opportunity where others see ambiguity,and can turn a blank slate into a repeatable, scalable motion. Experience selling into complex enterprises (ideally 5+ yrs selling into complex enterprises) Direct experience with expansion is a bonus. You know how to navigate global, multi-entity organizations You're skilled at mapping org structures, identifying champions, and creating momentum across disconnected teams. You've built or scaled motions that increased product penetration, multi-product adoption, or global footprint within large accounts. Or you've put together new business deals that have included different products across disconnected / decentralized teams / orgs. Product fluency and credibility. You're eager to become an expert in our AI Contract Review and Repository products - and have experience doing compelling demos, tailoring conversations to different audiences, and translating product capabilities into customer outcomes. Experience across the sales funnel. Background in SDR or new business roles is a strong plus - you know how to prospect, generate demand, and create pipeline from scratch, not just manage what already exists. Exceptional cross-functional collaboration. You work fluidly with Account Executives, CSMs, Marketing, and Product to identify whitespace, coordinate plays, and deliver a unified customer experience. Customer curiosity and commercial creativity. You uncover unmet needs, spot patterns across industries and regions, and translate insights into compelling expansion strategies and narratives. Data-driven judgment. You can quantify opportunity, build visibility into expansion pipeline and impact, and make smart decisions fast. Leadership potential. You can inspire others, build process where none exists, and eventually lead and scale a high-performing team around a shared mission. Resilience and persistence. You're energized by complexity, patient enough to win over large organizations, and relentless about finding paths to “yes.” If you want to build something that scales across the world's most influential companies, shaping how AI transforms contracting inside the global enterprise, this is your moment. Come build the expansion engine that powers Ivo's next stage of growth.

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team We're launching a brand-new Customer Insights function within Operations Strategy. You will be the first hire and the founding force behind a global, follow-the-sun insights team that partners with Product, Sales, Marketing, Commercial, Strategy and Executive leadership. What you'll do As the founding Customer Insights Lead, you'll roll up your sleeves to interview customers, run surveys, analyze data, and deliver crisp, executive-ready reports. You'll define the insights strategy and roadmap that serve as the company's single source of truth for customer and competitive intelligence. Partnering with senior stakeholders, you'll help answer the company's most important questions and shape key product, go-to-market, and investment decisions. You'll also lay the foundations to scale a high-performing, distributed insights team across time zones. This role is based in San Francisco, CA. Responsibilities: Establish the charter, metrics, and governance for a trusted customer and competitive intelligence hub Prioritize the highest-impact questions with Product, GTM, Strategy, Ops, and Executive teams Lead customer segmentation, persona mapping, and win/loss analysis Personally conduct interviews, surveys, and VoC programs to understand why customers choose, expand with, or leave us Build a repeatable process to monitor key competitors and market movements, and maintain dashboards in Looker/Databricks Own executive-ready outputs such as the quarterly “Who We Win and Why” report and timely briefings for leadership and Investor Relations Provide data-backed narratives for fundraising, M&A, earnings, and board materials Build and scale the team: Hire, mentor, and manage a global bench of analysts, researchers, and competitive intelligence specialists across time zones Stand up best-in-class tools and processes for survey collection, data analysis, visualization, sentiment mining, and knowledge sharing Who you are We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: 10+ years in customer insights, market research, competitive intelligence, or strategy within high-growth tech, fintech, or B2B SaaS Hands-on researcher: sourcing participants, conducting interviews, running surveys/VoC, analyzing data, and writing concise reports Strong analytical foundation and storytelling ability; adept at synthesizing qualitative and quantitative signals into clear recommendations Proven experience standing up new teams, processes, or tooling in ambiguous, fast-moving environments Excellent stakeholder management; able to partner with Product, Sales, Marketing, Ops, and executive leaders Proficiency with research and analytics tools such as Qualtrics/Typeform, SQL, and BI/data platforms like Looker and Databricks Strong presentation skills Preferred qualifications: Experience building and leading distributed/global insights or research teams across time zones. Deep familiarity with payments/fintech customer journeys and market dynamics. Track record producing C‑suite and investor-facing deliverables (e.g., win/loss, market models, investment narratives). Comfort designing scalable processes, dashboards, and knowledge systems from scratch. Willingness to flex hours to collaborate globally and to travel as needed. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.