Customer Service Supervisor jobs in Petaluma, CA

Job Title: Customer Service Manager Company: Forno Piombo Forno Piombo is a high-quality pizza oven manufacturing and sales company based in Napa. We build ovens designed to bring friends and family together. As we expand our product lines and support offerings, we're looking for a proactive and logistically-minded Customer Service Manager to join our team. What You'll Do You'll manage customer relationships, handle post-sale support (especially for our brick and refractory ovens), and support our inventory management process. Early on, you'll handle this work yourself, but in the long term, we want you to help scale these systems and eventually manage a team. You will also work directly with the head of manufacturing and other manufacturing team members. Collaborate on the build schedule, and also maintain quality control in the finish department. Your Responsibilities Provide excellent customer support via phone and email for active and former clients, addressing technical, cosmetic, and operational issues Input customer details and manage data in our CRM Manage changes to active customer orders, process payments, and follow up on leads Order, track, and forecast inventory availability for our product lines Work closely with contractors and external partners to resolve issues Support company growth by proactively identifying and improving support systems Help develop processes as we introduce new product lines, including a lower-cost oven Who You Are A strong communicator who's not afraid of conflict and can confidently handle customer and contractor issues Highly organized and detail-oriented, with a knack for juggling multiple tasks and shifting priorities Someone with leadership potential and an interest in growing with the company Experienced in account management, customer support, or a similar role Proficient in MS Office and comfortable using a CRM A proactive problem-solver with strong decision-making skills Professional, reliable, and committed to delivering high-quality work

About Latham & Watkins Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration. About the Role The Research Services Lead is an integral part of Latham's Technology & Information Services team. This role will be responsible for conducting and leading a wide range of legal and non-legal research and analysis for attorneys and business services staff using a variety of research tools, as well as facilitating skills development and acting as a coach for more junior members of the Research Services team. This role will be located in either our San Francisco or Silicon Valley office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. Responsibilities & Qualifications Other key responsibilities include: Conducting complex legal and non-legal research, managing large projects, and synthesizing and analyzing results for relevancy and responsiveness to the specific research request. Monitoring business, industry, and legal news sources for developments regarding clients, industries, and practice areas; utilizing aggregator platforms to assemble relevant results for distribution to attorneys and business services staff. Leading department training and awareness activities. Sharing knowledge and experience with colleagues, facilitating research services staff professional growth, and leading monthly departmental calls. Promoting effective work practices, working as a team member, and showing respect for co-workers. Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains. We'd love to hear from you if you: Possess expert legal and non-legal research knowledge and skills. Demonstrate the ability to lead effective department training for attorneys, departmental colleagues, and other business services staff. Exhibit superior communication skills and the ability to work as a team player, manage time well, prioritize effectively, and handle multiple deadlines. And have: A bachelor's degree or equivalent, with a master's degree or J.D., preferably. A minimum of five (5) years of relevant professional experience, preferably. A minimum of five (5) years of cumulative experience. Benefits & Additional Information Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes: Healthcare, life and disability insurance. A generous 401k plan. At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure. Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more). Professional development programs. Employee discounts. Affinity groups, networks, and coalitions for lawyers and staff. Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute. Please click here to view the full job description for this role. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please click the link below to review the Ordinance. Please click here to review your rights under U.S. employment laws. Pay Range USD $110,000.00 - USD $140,000.00 /Yr. #J-18808-Ljbffr

Are you looking for an opportunity to support a leading community and private bank serving Bay Area businesses, nonprofits and individuals? Bank of San Francisco is seeking a Client Services Lead to become a critical part of our team. Please contact us today to discuss this opportunity! Job Responsibilities Lead, mentor, and support the Client Services deposit operations team. Support clients with digital banking across personal, business, and Cash Management/Treasury Management platforms. Assist with troubleshooting, system navigation, demos, initial setups, and “how-to” guidance to ensure clients feel confident and connected. Collaborate with Relationship Managers and Portfolio Specialists to fulfill client requests and provide seamless service across departments. Open and maintain a variety of personal and business accounts (Political, Fiduciary, Escrow, CDARS, ICS, etc.), providing knowledgeable guidance on ownership structures. Keep the Relationship Managers informed regarding CD and CDARS renewals, transfers, and reinvestments. Complete BSA questionnaires for Political and Fiduciary accounts in nCino. Upload and review new account documentation; assist with quarterly branch certifications. Ensure full regulatory compliance with state and federal banking laws, including BSA/AML requirements. Oversee team workflows, maintain accuracy in daily operations, and review key reports (NSF, GL, large items, File and CIF Maintenances, etc.) for compliance and efficiency. Support Central Operations by corresponding with clients, accurately preparing and reviewing necessary forms, and reviewing and facilitating client transactions, disposition of exception items, and other client requests or disputes as needed. Lead a client-first service culture, ensuring prompt, professional, and solution-oriented service in every interaction. Assist clients with transactions including teller, vault, account openings and maintenances. Process and approve wire transfers; troubleshoot client issues with care and urgency. Manage debit/ATM card processing, fraud alerts, claims, and returns. Support day-to-day operations including branch cash ordering, transaction balancing, and reporting. Monitor and respond to inquiries via phone, the general email inbox, and digital banking chat platforms. Assist clients with navigating digital platforms, including online banking, mobile banking, and digital payment services. Requirements: College degree in business/related field or equivalent working experience required. Diploma or degree in Banking or Finance, preferred. Minimum 5 years of relevant banking experience is preferred. Exhibits leadership and management skills that inspire high performance from team members. Minimum 3 years of operational knowledge of deposit and cash/treasury management banking regulations. Excellent oral and written communication skills Effective interpersonal skills with both internal and external clients. Proficiency with Microsoft Office, specifically Word and Excel; knowledge of Salesforce. A thorough knowledge of all bank services, deposit compliance regulations, Bank Secrecy Act, and management experience. A high level of client service and interpersonal skills to communicate effectively throughout the Bank and to represent the Bank positively to current and potential clients. To apply please send your resume or inquiry to Sue at ************************** BSF is an Equal Opportunity Employer. Recruitment, placement, and promotions are conducted without regard to an individual's race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirement of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.

Culligan Quench's purpose is to impact people's lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit ******************** About Culligan Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit ***************** Values: 5Cs Culligan as One Customers come first Commitment to Innovation Courage to do what's right Consistently deliver exceptional results The Position We are seeking a key contributor to join our team as a full time Field Service Manager in our San Francisco area market. The Field Service Manager (FSM) will assist the Regional Service Director (RSD), and is responsible for general customer management, installations, and the capability to provide assistance and guidance to Field Service Technicians (FST). Responsibilities Management of a team of Field Service Technicians Responsible for the successful training of new staff in the assigned region Maintain an exceptional level of customer satisfaction by possessing superior customer management skills Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed Balanced management and dependable submissions of reports, paperwork, and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms] Support the Regional Service Director with new hires, new personnel appointments, administrative tasks, and onboarding processes Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary Serves as designated manager for all on-call responsibilities in the region Requirements Vocational technical school diploma/certification preferred Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee, and tea dispensing units strongly preferred Prior management experience, route-based preferred Experience working with power tools, ladders and aerial work platforms exceeding 6-feet OSHA 10-hour certified or be OSHA trained within 3-months of employment Superior verbal and written communication skills Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) Fluent use of personal digital assistants (i.e. tablets and smartphones) Knowledge of ServiceMax and/or Salesforce a plus Valid current driver's license in good standing Ability to pass a pre-employment drug screen Overnight travel may be required At Quench, there are plenty of opportunities for people who: Communicate; collaborate; share ideas, successes, and failures equally Are dependable, committed, energetic and up-beat Look to solve problems, go the extra mile, are team players We call this “Quenchiness” -- it's rewarded openly and tangibly. We work hard while having fun every chance we get. Quench offers competitive salary and benefits, performance bonuses, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Lead Maintenance Operations at a Highly Regarded Mid-Rise Community We're hiring a Service Manager to oversee maintenance operations at a luxury apartment community in Fremont, CA. This is your chance to take the lead at a large, high-end property while working for a respected national owner-operator that values its teams, residents, and service excellence. If you're passionate about leading maintenance teams, delivering top-notch resident experiences, and building your career at a company that invests in people-this is the role for you. Qualifications: 5+ years in apartment or related maintenance (including 2+ years in a supervisory role) Expertise in HVAC, plumbing, electrical, and general maintenance Strong leadership skills and experience managing vendors and budgets Proficiency with hand/power tools and property management systems (e.g., Yardi) EPA Type II and CPO certifications (or ability to obtain within 90 days) Excellent problem-solving, communication, and interpersonal skills Perks: You'll have the autonomy to run your team while getting the support of a national organization Be part of a company that consistently earns awards for customer service excellence Access real growth opportunities with mentoring and training 100% housing discount

Quench USA is seeking a key contributor to join our team as a full time Field Service Manager in our San Francisco area market. The Field Service Manager (FSM) will assist the Regional Service Director (RSD), and is responsible for general customer management, installations and the capability to provide assistance and guidance to Field Service Technicians (FST). Essential Functions Management of a team of Field Service Technicians Responsible for the successful training of new staff in the assigned region Maintain an exceptional level of customer satisfaction by possessing superior customer management skills Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed Balanced management and dependable submissions of reports, paperwork and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms] Support the Regional Service Director with new hires, new personnel appointments, administrative tasks and on-boarding processes Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary Regular and reliable attendance Qualifications 2 - 5 years of management experience Vocational technical school diploma/certification Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee and tea dispensing units Prior management experience, route-based preferred Experience working with power tools, ladders and aerial work platforms exceeding 6-feet OSHA 10-hour certified or be OSHA trained within 3-months of employment Superior verbal and written communication skills Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) The use of personal digital assistants (i.e. tablets and smartphones) Knowledge of ServiceMax and Salesforce a plus A valid a current driver's license in good standing A clean work record and ability to pass a pre-employment drug screen Overnight travel may be required About Quench Quench's purpose is to impact people's lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit ******************** About Culligan Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit ***************** Values: 5Cs Culligan as One Customers come first Commitment to Innovation Courage to do what's right Consistently deliver exceptional results Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Applicants Beware of fake job offers falsely claiming affiliation with our company. • We never request banking details or other personally identifiable information during interviews. • Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment. • Official emails are from our domain. Our approved emails will come from @quenchwater.com. Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at ********************. Equal Opportunity Employer: We are committed to fostering an inclusive workplace and hiring employees without discrimination based on race, color, religion, gender, disability, age, or other factors prohibited by law. Quench is an Equal Opportunity Employer.

About Appellation Born from the elegant merger of the culinary and hospitality worlds, Appellation is much more than a typical hotel company. Inspired by its name, this new hotel brand brings together the best of local elements in a new way: a hotel collection powered by people, connected by food, and defined by place-all designed to celebrate its destinations' culture, community, and craftsmanship. Developed by visionary co-founders Charlie Palmer, one of America's best-known, award-winning chefs and pioneer in the American hotel-restaurant model, and Christopher Hunsberger, a 30-year veteran of Four Seasons Hotels and Resorts and its former president of North Americas. Join Appellation as its first hotels and resorts take root in 2025. Overview of Position: The Guest Experience Manager at Appellation Healdsburg is the leader and champion of the guest experience, being the ambassador of the property. This is an extraordinary opportunity to lead the guest experience at one of Healdsburg's most distinguished properties, crafting innovative experiences and delivering memorable experiences that reflect the region's genuine hospitality. As Guest Experience Manager, you will play a leading role in developing, executing, and consistently evolving the arrival, departure, in-house and concierge programming alongside the leadership of the hotel. You will directly oversee the hotel's concierge programming, community outreach through the ‘Crafted' program, VIP guests, and assist with arrival, departure and in-house guests interaction. Responsibilities include being actively involved and monitor policies and procedures regarding arrival and departure process, curating memorable interactions, training and development of staff, planning purchase of collateral and supplies, supervising and mentoring front office staff (agents, concierge, bell, and valet), curating and programming our ‘crafted' experience, developing database for concierge activities and assisting with special requests, ensuring the highest level of service standards in all interactions (digital and in person). Primary Duties and Responsibilities: Create and execute comprehensive guest experience strategies that exceed expectations and elevate the luxury hospitality standards throughout all guest touchpoints. Oversee all concierge services including restaurant reservations, activity bookings, transportation arrangements, and personalized guest requests to ensure seamless service delivery. Develop and maintain relationships with local vendors, restaurants, entertainment venues, tour operators, and service providers to offer exclusive experiences and preferential treatment for hotel guests. Manage and supervise concierge team members, bell staff, and guest services personnel, providing training, coaching, and performance evaluations to maintain exceptional service standards. Handle complex guest requests, special arrangements and unique experiences tailored to individual guest preferences. Monitor guest satisfaction through direct feedback, online reviews, and survey responses, implementing immediate corrective actions and long-term improvement initiatives. Coordinate VIP and repeat guest recognition programs, ensuring personalized touches and amenities that create memorable experiences and foster return visits. Collaborate with front office, housekeeping, food & beverage, and other departments to ensure seamless guest experiences from arrival to departure. Maintain comprehensive knowledge of local attractions, cultural events, dining establishments, entertainment options, shopping venues, and seasonal activities to provide expert recommendations. Develop and update standard operating procedures for guest services, concierge operations, and guest experience protocols to ensure consistency across all shifts. Create staff resources for concierge and guest services requests Establish and maintain partnerships with luxury transportation services, local vendors ‘makers', personal shoppers, and exclusive venue access to provide premium guest experiences. Oversee guest services technology platforms, reservation systems, and communication tools to streamline operations and enhance service efficiency. Handle escalated guest complaints and service failures with professionalism and creativity, turning negative experiences into positive outcomes and guest relations opportunities. Monitor and analyze guest experience metrics, service response times, and satisfaction scores to identify trends and opportunities for improvement. Coordinate with sales and marketing teams for group arrivals, special occasions, and promotional events to ensure seamless execution and guest satisfaction. Maintain detailed guest preference profiles and communication logs to enable personalized service delivery and anticipate future needs. Ensure compliance with hotel policies, local regulations, and safety requirements while maintaining the highest standards of guest privacy and confidentiality. Participate in luxury hotel brand training programs and industry certifications to stay current with hospitality trends and service excellence standards. Conduct regular training sessions for all guest-facing staff on service recovery, cultural sensitivity, and luxury hospitality expectations. Develop relationships with airline concierge services, loyalty program managers, and travel advisors to facilitate seamless guest experiences before arrival. Oversee daily operation; guest storage services, and special item deliveries to ensure prompt and secure handling of guest belongings. Create and maintain resource libraries including local maps, event calendars, emergency contact information, and service provider directories for team reference. Attend all mandatory meetings as directed and represent the hotel at local tourism and hospitality industry events. Establish professional standards for the guest experience team that reflect the core values of the luxury hotel brand and exceed guest expectations. Monitor competitive landscape and industry best practices to continuously enhance service offerings and maintain market leadership in guest satisfaction. Support hotel revenue objectives through upselling opportunities, experience packages, and partnerships that generate additional income while enhancing guest value. Perform other general tasks, including supporting other hotel departments during peak periods and special events, as directed by the General Manager or Director of Rooms. Skills & Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or related field preferred or equivalent experience. Must have previous experience as either Assistant Front Office Manager, Concierge, Concierge Manager, Guest Relations Assistant/Manager in a high-volume, upscale hotel. Experience in luxury resort environment preferred. Daily on-premises presence required. Ability to work under pressure and manage multiple tasks efficiently. CPR certification and sexual harassment training required. Excellent verbal and written communication skills, with fluency in the English language. Additional fluency in Spanish language preferred. Familiarity with ADA compliance, local fire safety regulations, and relevant current laws governing guest privacy and data protection. Ability to work a flexible schedule including; morning, afternoon, evening weekends and holidays. Valid California's driver's license required. Proof of personal automobile insurance coverage required. Knowledge of implementing new guest service concepts and luxury hospitality standards. Ability to train staff and ensure levels of quality and customer service typically expected of a luxury resort. Detail oriented, organized and efficient, and safety minded. Good team player, and an ability to effectively manage team members to maintain a high level of morale and productivity. Passion for hospitality operations, trustworthy, exceptional in leading a team, and open to learning, developing, and growing both yourself, personally, and helping others do the same. Systems usage; Microsoft Office products (Word, Excel, PowerPoint, and Outlook), Maestro (PMS), Toast (POS), Alice (guest requests, text messaging, and coordinating), Teams (internal messaging), Avendra (purchasing), and radio usage. Embrace Technology - continually learn, adapt, and master to new operating systems and property management systems. Equal Opportunity Employer Appellation Hotels is an equal opportunity employer. We provide equal employment opportunities to all applicants regardless of race, color, national original, ancestry, sex, age, religion, sexual orientation, gender identity, marital or family status, disability, veteran status, genetic information or any other status considered unlawful by federal, state, or local laws Job Type: Full-time Pay: $65,000.00 - $75,000.00 per year Benefits: 401(k) Medical, Dental, Vision insurance Paid time off Employee discount

GROW WITH US As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment. We are a team of trusted advisors and partners committed to superior customer service. We are a diverse group with a shared commitment to excellence and providing high caliber service. We are a collaborative and supportive team and looking for a motivated self-starter to join us! We encourage Recology employees to G.R.O.W. with Us professionally and personally by: * Giving Back to our communities. * Recovering Resources to achieve their best and highest use. * Owning a company that provides quality service and protects the environment. * Working Together to achieve our common vision, a world without waste. You can G.R.O.W. with Us by becoming our Customer Service Supervisor THE ROLE Oversees customer service team and applies acquired knowledge of industry, organization, services, and policies to provide efficient and courteous customer service by telephone and/or personal contact. Ensures services are provided in a courteous manner by observing customer service standards, established by management. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO: * Coordinates and oversees the work of customer service team. * Provides information about collections, rates, billing, and account status promptly and correctly. * Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments. * Communicates with customers, peers, subordinates, supervisors and managers, and representatives from other departments or subsidiaries about current customer service standards and service options. * Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties, as appropriate. * Expedites communications and services between customers and co-workers by radio, in person, or through written communications to coordinate services, records, and account status, with minimal reliance on direct supervision. * Participates in, and may coordinate training related to customer service work processes, procedures, skills and safety to ensure optimum customer service. * Handles hot calls; escrow; bankruptcies; delinquent accounts by telephone contact and monitors delinquent accounts to point of resolution. * Assists in preparing and reviewing accounts payable related audit requests. * Supports Accounts Payable Manager in preparation of monthly AP dashboard. * Builds and maintains effective working relationships with business partners and customers. * Sets, commits to, and maintains high standards for quality work and responsiveness in providing accounting and financial services. QUALIFICATIONS Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: * Three years of related customer service experience, including at least one year of experience as a lead or supervisor in a customer service department. * Principles of personnel training, supervision and evaluation. * Supervisory techniques, resource allocation, planning and budgeting. * Technical and professional principles, practices, laws, applications and programs in position-related area including specific customer service procedures, record-keeping practices. * Current developments and trends in areas of customer service, accounting, etc. * Computer programs, including Microsoft Office suite of applications. * High school diploma or GED required. * Bachelor's degree preferred. Skill and/or Ability to: * Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment. * Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans. * Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems. * Demonstrates ability to use computers and technology capabilities. * Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes. * Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism. * Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience. * Effectively and productively engages with others and establishes trust, credibility, and confidence. * Promotes collaboration and assists others with their initiatives and efforts. * Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do. * Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise. * Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met. RECOLOGY OFFERS: * An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities. * The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper. * A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing. * An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize. * Distinct professional challenges to connect with, care for, and grow community that sees a world without waste. RECOLOGY BENEFITS MAY INCLUDE: * Paid time off and paid holidays. * Health and wellness benefits including medical, dental, and vision. * Retirement plans (Employee Stock Ownership Plan, 401(k) with match). * Annual wellness incentives. * Employee Assistance Program (EAP). * Educational assistance. * Commuting benefits. * Employee referral program. SUPPLEMENTAL INFORMATION Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate. Recology is an equal opportunity employer committed to supporting an inclusive and diverse work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.

The Customer Service Supervisor will be responsible for providing representatives with the tools and support needed to ensure customer service excellence and goals are met. Responsibilities will include training, productivity monitoring and supporting a highly effective team of Customer Service Representatives (CSRs). This position will supervise CSRs to meet established objectives including: schedule adherence, call metrics/statistics, service levels, customer satisfaction and retention based on departmental goals. Partner with staff/management to resolve escalated customer issues received through complaints, cases, inquiries, CSR escalations and QA/QC complaints. Job Qualifications: * High School Diploma, GED, or equivalent certification * Previous Customer Service Team Lead or Customer Service Supervisor experience required * Strong knowledge of customer care techniques and processes; * Exceptional analytical and listening skills * Must have a working knowledge of Microsoft Office products * Excellent organizational skills * Ability to perform comfortably in a fast-paced, deadline-oriented work environment; * Natural flair for motivating, and interacting with people; * Ability to work as a team member, as well as independently; * Solid computer skills including typing and ease of use of multiple applications. * EXCELLENT communication skills with an ability to effectively communicate remotely with your support groups by phone, email and instant messaging (IM). Job Duties: * Review Customer Service Statistics in order to maintain high service levels * Ensuring that Customer Service Representatives are courteous and professional to clients and that a high standard of customer service is established and maintained in the department. * Maintaining and monitoring key performance and productivity metrics and departmental statistics * Managing and meeting objective and quantitative goals that align with the strategy, mission and vision of the organization * Periodically review calls and orders to ensure customer service representatives are using effective client/ account management * Motivating and inspiring the team to surpass call center metrics (Call Quality and Call Volume) * Improving and facilitating communication within the team along with streamlining processes and systems to maximize efficiency * Handling escalated calls, complaints, questions, and queries, as necessary. Reporting all critical incidents to Operations Manager in a timely fashion. * Documenting general reports on each team member's performance and targets as well as ensuring that they meet or exceed the target goals Schedule/Location: * Hours: Monday-Friday 9:00am-5:30pm * Remote - AZ, CA, CO, CT, FL, IL, MI, NV, NY, PA, TX, UT, WA, WV About First Legal: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law. First Legal is the first truly comprehensive File Thru Trial solutions firm. With over 17 offices across the United States, First Legal has been serving thousands of law firms and corporations for more than 30 years across our six divisions - Court & Process, Depositions, Discovery, Records, Digital and Investigations. Our success comes through our company culture of innovation and trust, commitment to quality service, and depth of industry knowledge. Our mission is to be the most dependable and trusted business partner for our clients by serving every aspect of the litigation workflow. First Legal partners with our clients on a national basis to achieve the most efficient litigation solutions for the betterment of our clients.

For companies building financial technology and transforming the financial services space, the biggest bottleneck to their growth and innovation is often the underlying banks and infrastructure stack they rely on. We have spent our careers founding and scaling companies like Plaid, Square, Meta, Blend, and Affirm, and have seen this problem firsthand - builders and developers needing to partner with traditional banks, and creating API and abstraction layers over the patchwork that is the bank, its core, and many other vendors. All of this results in a complex (and often expensive) banking supply chain involving a user, fintech, BaaS middleware provider, bank, core and the Federal Reserve. At Column, we set out to simplify and fix this. We are a bank and a software company built from the ground up, offering builders and developers technology-forward banking solutions that cut out the hundreds of vendors, middleware providers, and abstraction layers. This means a safer, more transparent, and less costly banking supply chain. Come build with us! The opportunity We're looking for an all-around business athlete to join our Customer Risk Strategy team! You don't need to be an expert in banking or risk on day one - we are seeking a candidate who is excited about disrupting financial services and willing to utilize their highly strategic, operational, and product-oriented mindset to help drive continuous improvements across our existing operations. Your work will help Column deepen its relationships with its fintech partners by effectively managing our forward-thinking, strategic, and highly efficient risk programs (a critical differentiator for Column!) to ensure we scale safely. This is a unique entry point into the world of risk at a high-growth fintech company, where you'll gain skills and experience that few others can offer. This role is a great fit for someone excited to blend strategic problem-solving with hands-on execution. While part of your work will focus on crucial operational aspects of managing risk (oversight and monitoring of our fintech partners), every project you lead will directly influence our ability to grow Column's business relationships so they remain strong and resilient. This role will report directly to our Head of Regulatory Affairs and will partner closely with leaders across engineering, business, legal, compliance, operations, and go-to-market teams. This role is based in-person at our Presidio office in San Francisco (3-4 days/week). What you'll do Manage oversight of Column's Fintech Partners: Ensure effective ongoing oversight processes by reviewing key program metrics to identify trends, outliers or key risk indicators that require further investigation. Support evaluation of partnership expansions. As Column's relationships with its Fintech Partners grow and expand, you will be responsible for working with our business team to manage these expansions, working closely with internal SMEs to evaluate and document key risk and compliance considerations. Design and implement new processes: Maintain a growth mindset by helping members of the Column's risk and compliance organization identify and develop potential process improvements as the our partnership activities continue to expand. Drive development of key metrics and reporting: Work closely with the Column's senior leadership team on developing new metrics and providing periodic reporting on Column's partnership activities to executive management and the Board of Directors. What you'll need to be successful 2-3 years of experience in high-growth environment, including management consulting, financial regulatory agency, financial services and/or fintech company Ability to jump into new situations, with a willingness to learn quickly and help solve problems Hyper-organized approach to project management, including coordinating efforts across multiple teams; comfort juggling multiple projects and priorities is critical Scrappy, roll-up-your-sleeves attitude - we thrive because we work harder, are more creative, and have zero ego when it comes to getting our hands dirty to build a business Attention to detail and a commitment to accuracy Familiarity with the banking and fintech industries is preferred, but not required - an interest in becoming an expert in finance, risk, compliance, and technology, however, is a must Excitement about working in a fast-paced, deeply cross-functional space What you'll get from us: 🏥 Comprehensive health, dental, and vision plans, including options that are 100% covered by Column for you and 100% covered for your dependents! 👶 Comprehensive family planning and fertility benefits via partnership with Carrot, including reimbursement of up to $20,000 in qualified expenses 💳 FSA and HSA account options to enable use of pre-tax money for medical and dependent care expenses 📈 401k plan, including self-directed brokerage options 🌴 Flexible time-off policy - take the time off that you want and need to relax and recharge 👶 100% paid parental leave, including 16 weeks for birth mothers, 12 weeks for primary caregivers, and 8 weeks for secondary caregivers 🍽️ Catered lunches and dinners for SF employees 🚆 Commuter benefits 🎉 Regular team building events, including annual offsite Pay transparency: Compensation packages at Column include base salary, equity, and benefits. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. The annual base salary range for this role is $115,000 - $130,000 + equity. We look forward to hearing from you Column is committed to working with the best and brightest people from the broadest talent pool possible. We value bringing together a team with different perspectives, educational backgrounds, and life experiences, and believe a diversity of ideas is what allows us to develop the best solutions. All qualified individuals are encouraged to apply. If you need assistance or a reasonable accommodation during the application and recruiting process, please reach out to accommodations@column.com. We participate in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program here.

We are seeking a dynamic and experienced Customer Service Manager to lead a team for our client in the Logistics and Transportation industry. This role is integral to ensuring a high-quality customer experience and fostering strong relationships with clients. The ideal candidate will be responsible for overseeing daily operations, developing team members, and ensuring processes meet and exceed both customer and company expectations. Details: Salary: $90k - $110k Location: Burlingame (Hybrid, 3 days in office) Key Responsibilities: Oversee communication between team members, account managers, and customer contacts. Ensure customer satisfaction through regular meetings and involvement in quarterly business reviews. Collaborate with management and customers to develop and execute standard operating procedures (SOPs). Monitor service failures and manage the corrective action process using Salesforce Incident Management tools. Provide prompt and accurate information to the team to ensure alignment with customer expectations. Drive positive change to meet company objectives in a dynamic marketplace. Manage department compliance with wage and hour laws, including time card approvals and scheduling. Allocate workloads effectively and manage labor expenses, producing monthly KPI reports. Provide coaching, training, and growth opportunities to improve team performance and morale. Promote the company's mission and goals, creating a positive and motivating work environment. Stay updated with industry changes and uphold customer service Level Agreements. Conduct regular business reviews, using analytics and market intelligence to identify growth opportunities. Required Skills and Abilities: Proficient in advanced computer systems and applications (e.g., MS Office, TMS). Consistently deliver quality results on schedule with a self-motivated approach. Demonstrated ability to provide world-class customer service, including problem-solving and de-escalation skills. Strong leadership with a focus on humility, respect, and promoting a culture of safety and teamwork. Excellent communication skills, including active listening and negotiation. Ability to use independent judgment to identify problems and develop effective solutions. Strong organizational skills with the ability to manage priorities and set productivity expectations. Experience in managing team performance through training, coaching, and feedback. Analytical skills to manage human, financial, and operational resources effectively. Education and Experience: Bachelor's degree with a minimum of 2 years of supervisory experience in Transportation, or an equivalent combination of education and experience. If you are a proactive leader with a passion for customer service and transportation, we would love to hear from you!

About the Role Pay Range: $60,000 to $80,000 Currently, the position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers, and associates. To manage and enable the receipt of orders and inquiries, to maintain established sales activity, and generate new sales within corporate guidelines. Customers will be handled with a view toward growth and long-term relationships while maintaining a consistent and businesslike business attitude. Understand and manage the editing of orders as required for computer entry. Issue and approve purchase orders for product modifications and/or specialty items as required for customer specific orders. Understand and manage the return of SEW-EURODRIVE products to the Hayward facility for repair, analysis, or restock. Schedule accurately and reasonably through knowledge of inventory and production loads. Handle complaints, customer dissatisfaction, and critical situations expeditiously and professionally, making decisions in accordance with SEW-EURODRIVE's guidelines. Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit! Please tell us about your other skills and abilities by applying and listing your additional attributes. A 10% shift premium is paid for 2nd and 3rd shift positions. SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE! There is no monthly premium required for Employee's coverage: • Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals • Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment • Disability - Includes both Short Term Disability and Long Term Disability • Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment • Timely Evaluations with potential for a pay increase - New Employees are evaluated every six months for the first two years then annually thereafter • Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service • Holiday Pay - Twelve (12) paid holidays per year • Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account • Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually • Paid Parental Leave - To assist and support new parents with balancing work and family matters • Onsite Clinic Services - On location medical services by licensed providers at no cost to employees • Education Assistance Programs - Student Loan Repayment / Tuition Assistance options • Counseling Resources - Easy and convenient access to professional counseling services online • Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards • Uniforms and Subsidies - Uniforms (for shop employees) are provided and a subsidy for the annual purchase of safety shoes is included • Employee Assistance Programs - Five programs to help employees navigate challenging life circumstances • Insure Choice Plan Group Discounts - Auto, Home, Pet coverage, Legal insurance, and more at a group discount rate Additional job requirements and responsibilities would be discussed during the interview process.

unitQ is a game-changing AI SaaS platform that empowers companies to build the world's best products by leveraging real-time customer feedback to improve product quality and drive growth. unitQ's leading AI technology aggregates customer feedback - in every language translated from public and private channels like surveys, reviews, support calls, product usage data, and more - to tell companies precisely what user friction, if fixed, will have the greatest impact. AI insights from unitQ drive higher conversion rates, better customer satisfaction, and more efficient use of engineering resources. Our co-founders Christian Wiklund and Niklas Lindstrom have worked together for over a decade and successfully exited SKOUT, one of the first social networking dating apps with over 50 million installations globally. unitQ serves category-leading companies like Spotify, Bumble, Zendesk, PayPal, Uber, and more and is backed by leading investors including Accel, Gradient Ventures, and Zendesk Ventures. We are a group of smart, passionate leaders shaping the future of AI and are building a high-performing team. About the Opportunity As an Engagement Manager, you'll be the main point of contact for our rapidly growing customer base, ensuring customers are delighted with the entire unitQ experience. We are 100% focused on our customers and aim to create raving fans of unitQ. We're looking for people with a high degree of customer empathy who can lead strategic customer conversations and drive processes for our onboarding and training programs. We're still a young team, so each member plays an integral role in building the foundation of our future customer success and support organization. Role Responsibilities:Serve as the point of contact for customers and systematically track and address all customer questions and requests Lead new customer onboardings working in close conjunction with Sales and Operations teams Drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience Proactively engage customers through regular touchpoints to deliver insights and help customers operationalize unitQ's data across their teams Deeply understand customers' perception of ROI and actively communicate ROI of the unitQ platform Document and systematically track all activities for accounts and deliver feedback from customers to relevant internal teams Track indicators of customer churn and drive contract renewals and upsell opportunities About You:At least three years in a customer-facing role High-energy and passionate about making customers successful and helping them exceed their business goals Program or project management experience ideally focused on onboarding or customer processes Clear written and verbal communication skills, along with the ability to craft compelling presentations for both technical and business audiences Customer empathy to listen and understand the unique needs of customers The utmost integrity in your customer interactions and collaboration with unitQ team members Adaptability to try new ways of doing things with the ability to learn from failures and move on Experience working for a high-growth stage startup Will work in our SF office on Mondays, Tuesdays, Thursdays, Fridays unless at in-person customer meetings Benefits:Stock OptionsFlexible Vacation PolicyMedical coverage through BlueShield and KaiserDental and Vision coverage through Beam 401(k) PlanLife InsuranceFSA and Dependent Care FSA Plans$50/month internet/cell phone/equipment reimbursement Generous leave policies Equinox Gym Memberships - No Equinox near you? We offer a monthly stipend instead!Snacks and dog friendly office environment At unitQ, we believe that a diverse and inclusive team is key to building a great product. We celebrate the different cultures, perspectives, and experiences reflected across our team and will continue to build a diverse team as we grow.

Job Responsibilities Are you dependable? Are you looking for more? If you answered yes then Pharmacyclics is looking for you! We are an industry-leading and continuously growing company, and the right individual can grow with us! We're looking to add enthusiastic Customer Service Reps / Associate / Specialist for full-time and part-time positions immediately! We're seeking empathetic individuals who can support management and also interact with our vendors & customers while providing and maintaining quality, “best-in-class” customer service. We offer a competitive compensation and benefits package including health, dental, vision, life insurance, paid time off and 401k. When you join Pharmacyclics as a Customer Service Rep, you will have the opportunity to make a difference in the life of customers. Essential Duties: Process orders, forms, applications, and requests. Keep records of customer interactions, transactions, comments and complaints. Communicate with customers and vendors through various channels. Respond promptly to customer inquiries and provide feedback on the efficiency of the customer service process. Acknowledge and resolve customer complaints. Ensure customer satisfaction and provide exceptional customer support. Salary: $18.50 to $22.00 /hour. Based on Performance and Experience. Apply today for an opportunity to be a part of a great team with an innovative company! ***NB: Candidates applying should send a resume to our HR desk ***[email protected]*** and we will get back in touch ASAP! Skills Required Requirements: High school diploma, general education degree or equivalent. Ability to stay calm when customers are stressed or upset. Ability to multi-task, prioritize, and manage time effectively. Customer orientation and ability to adapt/respond to different types of characters. Ability to meet required goals and quotas. Positive and service-oriented attitude.

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips-no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all. About the Role Mixpanel is seeking a Customer Engagement Manager to elevate how we connect with and celebrate our most strategic customers across the Americas. In this role, you will help bring our customer-first values to life by building white-glove experiences that deepen relationships, spotlight success stories, and foster advocacy. You'll work cross-functionally with our Account Management, Product Marketing, Partner Marketing, and Global Customer Programs teams to lead initiatives ranging from executive roundtables and user groups to compelling gifting and storytelling strategies. You'll also partner on customer recruitment for webinars, eBooks, analyst interviews, and public speaking opportunities-helping customers champion their own stories while advocating for Mixpanel. We're looking for a relationship-driven marketer with a niche for creating premium, data-backed experiences that engage product and data leaders. You thrive in a fast-paced startup environment and are skilled at translating customer success into influence, impact, and growth. Responsibilities Design and execute strategic, high-impact experiences for key customers, including executive roundtables, curated user groups, and regional activations. Source and develop compelling customer case studies that showcase impact, innovation, and product outcomes. Partner with our Global Customer Program Manager to grow and manage our Customer Ambassador Program-identifying advocates and ensuring a seamless engagement experience. Collaborate with our Partner Marketing team to develop a robust customer roster for analyst relations (e.g., Forrester Wave), PR features, and executive briefings. Develop and maintain a pipeline of customers for public speaking opportunities-conferences, webinars, panels-to represent Mixpanel and highlight shared success. Support Account Managers with QBRs and customer briefings by providing tailored collateral and relationship insights. Lead our customer gifting strategy, ensuring it's thoughtful, timely, and brand-aligned. Partner closely with Demand Gen to recruit customers for upsell campaigns, webinars, and eBook features-driving pipeline acceleration and revenue expansion. Articulate the value of your programs through data-demonstrating influence on customer satisfaction, retention, and expansion opportunities. Track, measure, and communicate the impact of customer engagement initiatives against key business goals. Contribute to the development and execution of a customer-led programming calendar, including virtual and in-person events, surprise-and-delight campaigns, and ambassador moments. We're Looking For Someone Who Has: 4-5 years of experience in Customer Engagement, Customer Advocacy, or Customer Marketing roles A proven track record of creating and scaling programs that nurture customer relationships and foster brand advocacy Experience engaging product and data leaders and aligning programming to their business objectives Strong writing and storytelling abilities with a knack for bringing customer narratives to life A creative mindset with a passion for experience design, personalization, and customer delight Experience developing customer rosters for analyst interviews (e.g., Forrester Wave), PR, and speaker bureaus Ability to track and communicate program influence on expansion, retention, and overall customer satisfaction Previous experience partnering with Demand Gen to create customer-led marketing campaigns A self-starter attitude, able to thrive in fast-paced, cross-functional environments Based in San Francisco or New York, with the ability to travel for customer-facing programs Bonus Points For: Experience working with early-stage and mid-market SaaS customers Familiarity with Mixpanel's audience and product ecosystem Previous success scaling customer advocacy programs at a startup or growth-stage company Ability to balance strategic thinking with hands-on program execution A passion for community, brand loyalty, and customer-centric storytelling Compensation The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here. Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information. Mixpanel Compensation Range$134,000—$164,000 USD Benefits and Perks Comprehensive Medical, Vision, and Dental Care Mental Wellness Benefit Generous Vacation Policy & Additional Company Holidays Enhanced Parental Leave Volunteer Time Off Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break *please note that benefits and perks for contract positions will vary* Culture Values Make Bold Bets: We choose courageous action over comfortable progress. Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes. One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone. Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations. Champion the Customer: We seek to deeply understand our customers' needs, ensuring their success is our north star. Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible. Why choose Mixpanel? We're a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel's pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you'll be helping the world's most innovative companies learn from their data so they can make better decisions. Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter-our people, our customers, our partners-out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We've immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding - valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 - Alation helps organizations realize value from data and AI initiatives. Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment. Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You're Wrong, and Measure Through Customer Impact. Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we're shaping the future of data intelligence with AI-ready data. Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day! Job Description: Alation is seeking a seasoned Customer Engagement Manager to lead strategic data intelligence initiatives for enterprise customers. This role centers on enabling clients to maximize business value from Alation's data intelligence platform through expert program leadership, executive engagement, and long-term partnership development. The ideal candidate is a trusted advisor with 8+ years of experience in data-centric consulting, solution engineering, or program management, and brings a strong understanding of data governance, analytics, and SaaS adoption practices. They will manage a portfolio of enterprise accounts, guide multi-phase implementation programs, and serve as a spokesperson for customer success internally. This is a high-impact role within a high-growth, mission-driven organization that values collaboration, long-term thinking, and customer impact. It's best suited for a strategic, data-literate professional eager to shape the future of data culture and AI readiness. What You'll Do: Successfully lead multiple concurrent large-scale, high-complexity projects/programs, both internal and external, inclusive of change management, communication plans, executive engagement, value realization/ROI calculation, use case development, user onboarding, line of business rollout, and training workshops. Act as an Alation product expert, guiding customers on product best practices, advising on application functionality and helping to troubleshoot technical issues. Manage an individual Book of Business (BOB); taking accountability over the success of your named accounts and ensuring renewal of expert services. Demonstrable expertise in solving strategic customer business challenges. Spokesperson for the customer internally. Actively participate in Sales activities, helping with positioning Professional Services to existing customers/prospects. Upon being a fully ramped Customer Engagement Manager, you will obtain these core competencies. Top 4 Expectations of Fully-Ramped Customer Engagement Managers 1. Alation Platform Capabilities (Product Knowledge) An expert in the Alation Platform and in Alation's best practices, design, and scalable value. Communicate complex concepts to non-technical stakeholders. 2. Data Program Management (Domain Expertise) Awareness of: Database systems/BI platforms/Agentic platforms. Understanding of: How organizations use data; How data moves within an organization; How data is appropriately governed; How data teams operate. 3. Team Methodology & Best Practices (Program Management) Consulting Skills: Help customers avoid risks and work closely with senior leaders to ensure success. Project Leadership: Keep multiple projects on track by managing time, priorities, and customer expectations. Team Collaboration: Improve strategies and processes to deliver ongoing value, create helpful materials, and support team members working with customers. 4. Business Value & Sales Capabilities (Customer Success) Driving business value realization for customers. Calculating/defensibly showing value of Alation's solutions. Coaching customers on how to position Alation internally. What You Need: Bachelor's degree or equivalent experience with 8+ years in roles like Solution Engineering, Program Management, or Consulting. Strong background in data management practices and technical knowhow. Proven problem-solver with knowledge of data disciplines (e.g., ETL, Data Quality, BI, Data Science). Skilled in portfolio management, risk mitigation, and stakeholder engagement, including senior executives. Experienced in software (SaaS) adoption programs and process improvement. Able to manage multiple projects and travel up to 10%. Bonus Skills: Project Management/Scrum certifications (CAPM, PMP, Six Sigma, etc). Familiarity with software development, integration, SQL, Python, and APIs. DCAM Certification or similar. Fluency in multiple languages. #LI-WR1 Compensation Pay Range: $112,174.00 - $151,435.00 Salary Information The base salary range is specific to the United States. The salary of the final candidate selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, work location, specialty and training. If the final candidate has a different level of experience, the base salary target range may be lower or higher than what is published. Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

Full-time Description Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. JOB SUMMARY: Under general managerial review: Manages all activities of the Universal Customer Service (UCS), the Switchboard and the campus receptionists, and the Telemarketing Services. ESSENTIAL FUNCTIONS: Research new methods and technologies. Recommends automated solutions or changes to current operations procedures which improve responsiveness. Informs and trains staff in new policies, products and procedural changes. Functions as liaison to branches and other internal departments to secure resolutions of issues and respond to inquiries. Directly manages the staff and activities of the outbound calling and the inbound telemarketing units. Monitors performance of staff providing management with regular reports to the quality and quantity of service provided. Recommends all salary, training and other personnel activities for subordinate staff. Marginal Functions: 7. New FSA provides departmental training for Financial Sales officers and performs additional job-related duties as required. MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS: Progressively more responsible experience, to include managerial and/or supervisory responsibilities within an operational or new accounts area of a financial institution where incumbent has gained a working knowledge of various types of financial products and how they are serviced. Previous experience selling financial services and college level course in accounting or finance a plus. Must be PC literate and possess excellent interpersonal communication, organization, and leadership skills. PHYSICAL DEMANDS: Works for extended hours at CRT. MENTAL DEMANDS: Identify how changes to current policy and/or financial products will affect present operations. Provide appropriate training to new personnel in an environment which has constant demands. Assess work flow in various areas and shifts personnel to meet changing volumes. Research new technologies and identify if these "state of the art" processes are cost effective for our operations. Maintain composure while responding to service requests from demanding clients. EQUIPMENT USED TO PERFORM FUNCTIONS: Telephone, PC, various Voice Response and data transmission systems, Fax Machine, photocopiers, and 10-Key. DECISION MAKING: (Give examples of decisions and recommendation made by incumbent) Identify and recommend best solution to improve current operations. Implement training programs to enhance the skill sets of each employee. Determine budgetary requirements for the three areas. SUPERVISORY RESPONSIBILITY: (List number of subordinates) Directly Supervised: 15 Indirectly Supervised: 76 EOE Westamerica Bank's Privacy Policy may be found at: ********************************* Salary Description $68,640.00 - $81,946.10

Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of the San Francisco Bay. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: * Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location. * Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area. * Conducts new goods inventory and ensures proper reporting. * Reconciles and balances all daily paperwork. * Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed. * Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs. * Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately. * Transfers to different stores at any given time due to business needs. * Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards. * Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures. * Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business. * May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed. * Processes complex sales transactions, including customer returns. * Collaborates with store leadership to establish clear company vision and ensure Team Member engagement. * Maintains regular and consistent in-person attendance. * Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. * Provides regular mentoring, training, and coaching to develop skills of Team Members. * Plays critical role in driving company culture change efforts and change management processes. * Performs other related duties, as assigned. Key Competencies/Enabling Attributes: * Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction. * Acquires and Retains Top Talent - Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization. * Fosters a Foundation of Trust - Establishes an environment of trust and respect that inspires high engagement. * Builds Diverse Partnerships - Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand. 2. Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations. * Manages Performance and Results - Develops and executes plans that drive accountability for operational success. * Makes Sound and Timely Decisions - Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results. * Surpasses Customer Expectations - Establishes an attitude and commitment to "wow" the customer. 3. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, & drive business growth. * Applies Business and Financial Reasoning - Understands how the team's performance and financials contribute to the success of the Goodwill Mission. * Acts Strategically - Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans. * Embraces Change and Innovation - Establishes an environment that anticipates and embraces change. Requirements Minimum Qualifications (Education, Experience, Skills): * High School Diploma, GED, or equivalent work experience * One-year work experience in Retail Management, preferred * One-year customer service experience required * Proficient in Microsoft Office Suite * Ability to pass a background check and drug screen, where applicable for position * Ability to speak and read English proficiently Physical Requirements: * Must be able to frequently lift/carry/push/pull at minimum 20 lbs. * Must be able to occasionally lift/carry/push/pull up to 50 lbs. * Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend. Reasonable Accommodation Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions What We Offer: * $20.18 Hourly * Medical, Dental & Vision Insurance * Retirement Fund * Professional Development Training * Commuter Benefits * Flexible Healthcare Spending Account * Mental Health + Wellbeing Employee Assistance Program Job Details: * Exemption Status: Non-Exempt * Position Type: Full time * Travel Requirements: May travel to different sites as needed * Job Shift: Varies Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Salary Description $20.18 Hourly

Lead Maintenance Operations at a Highly Regarded Mid-Rise Community We're hiring a Service Manager to oversee maintenance operations at a luxury apartment community in Fremont, CA. This is your chance to take the lead at a large, high-end property while working for a respected national owner-operator that values its teams, residents, and service excellence. If you're passionate about leading maintenance teams, delivering top-notch resident experiences, and building your career at a company that invests in people-this is the role for you. Qualifications: 5+ years in apartment or related maintenance (including 2+ years in a supervisory role) Expertise in HVAC, plumbing, electrical, and general maintenance Strong leadership skills and experience managing vendors and budgets Proficiency with hand/power tools and property management systems (e.g., Yardi) EPA Type II and CPO certifications (or ability to obtain within 90 days) Excellent problem-solving, communication, and interpersonal skills Perks: You'll have the autonomy to run your team while getting the support of a national organization Be part of a company that consistently earns awards for customer service excellence Access real growth opportunities with mentoring and training 100% housing discount