Customer service supervisor jobs in Pocatello, ID

Company Profile "Enhancing the Lives of Those We Touch by Helping People Reach Their Goals” Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company. We have achieved consistent and profitable growth with our annual revenue consistently hitting over $1 billion dollars. We now have over 3,400 team members and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Call Center. Overview Answers Customer Service calls in a professional and courteous manner. Solves all issues with the purpose of creating complete customer satisfaction, taking every opportunity to show the customer their value to the company. Responsibilities Develops a positive line of communication with customers and leadership. Maintains a professional and courteous manner when interfacing customers. Records notes related to every call taken in customer log files in detail. Read logs before finding resolution. Forwards logs pertaining to shipping problems, customer concerns, and requests to appropriate department, service group, or individuals. Reships products lost by carrier, damaged or items missing from the order by verifying the actual order and completing a reship invoice. Refunds issues on customers' accounts. Contacts customers regarding address issues resulting in returned parcels. Reclaim product sent in error, and issuing prepaid postage labels. Answers basic customer questions related to company products and services. Assists other departments with product returns, shipping problems, and credit issues. Transfers specific customer request calls to appropriate department, service groups, or individuals. Applies policies uniformly and consistently by correctly interpreting problems and determining resolutions. Tracks UPS, DHL, Canada Post, and International Bridge Shipments. Customer Retention Manage time on and off phones with “Not Ready” time Completes new customer phone enrollments by accurately and courteously obtaining and verifying customer information. Assists Customer Care during heavy call periods. Assists other departments in completing month end tasks. Performs other duties as assigned or needed Qualifications Exceed average performance on Quality Development and Score Card. 10 key touch. Supports Customer Care standards and goals as determined by Customer Care Managers and Coordinators. (i.e. Complete Customer Satisfaction percentage, Average Order Size, Team and Individual Measurements Standards.) Attend regular Melaleuca trainings as determined by Customer Care Managers and Supervisors. Typing 40 wpm. Ability to analyze and solve problems. Interpersonal and customer relation skills. Ability to work under stress. Communicate effectively with individuals in person and by phone. Ability to work independently and professionally. Ability to perform the essential duties and responsibilities with efficiency and accuracy. Sit with intermittent walking. Work overtime as needed. Shifts at month end can be 12 hour shifts with 30 min lunch breaks Potential to work 1 day for 10 hours, following day for 12 hours, following day for 10 hours, and additional day 9 hours with 30 min lunch breaks Potential to work 6 days a week Average personal break time is 3 mins per hour worked Headset worn over ears and attached to the desk phone Ability to stand at the desk, but the desk height can't be adjusted, the chair can be adjusted Required to attend training lasting approximately 4-6 hours with break times scheduled Why Melaleuca Great culture-you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis-it feels more like a family than a multi-national corporation.

This role is with ABB. ABB uses RippleMatch to find top talent. We are seeking a customer-focused, sales-minded Service Outfitter to join our team at Bish's RV. As the first point of contact for service guests, this position involves accurately identifying service needs, educating customers about their RV systems, recommending additional services when appropriate, and maintaining clear communication between customers and technicians. Acting as both a customer advocate and trusted advisor, you'll help deliver exceptional service while fostering long-term loyalty. Target compensation ranges from $60,000 to $80,000+, based on performance. Key Objectives: Deliver a consistently exceptional, customer-first experience from check-in to final delivery Provide customer education through upselling and service recommendations that enhance safety, value, and enjoyment Maintain high-quality scores through accurate documentation, professional communication, and attention to detail Responsibilities: Welcome and assist service customers in person and over the phone with professionalism and courtesy Educate customers on needed repairs, maintenance intervals, and RV safety enhancements Proactively recommend and upsell value-added services, accessories, or upgrades based on customer needs and coach feedback Listen to customer concerns and clearly document service requests and recommended solutions Communicate regularly with customers regarding service progress, costs, and any delays Finalize service visits by walking customers through completed work, ensuring understanding and satisfaction Close repair orders accurately, process invoices, and collect payments Track and maintain service documentation and customer records in the system Follow up after service to ensure satisfaction, address concerns, and generate repeat business Competencies and Skills: Neat, clean, and professional appearance Ability to pass a background check and drug test Excellent communication skills Passion for delivering a superior customer experience Strong organizational and time management skills High attention to detail and quality control Basic understanding of RV systems and repair terminology (training provided) Computer proficiency with service management software and scheduling tools A trainable mindset - eager to grow, coachable, and committed to continuous improvement Expected Results: High customer satisfaction and repeat business through personal connection and education Increased average repair order (ARO) through effective service sales and upselling Accurate and efficient work order creation and repair documentation Clear, consistent communication with customers and internal teams High-quality and accuracy scores in service performance metrics Resources: On-the-job training and mentorship from experienced team members Access to service management software and customer database tools Uniforms Access to RV product training, service guides and technical manuals A supportive and collaborative work environment focused on growth Who We Are: Bish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers, and to creating an atmosphere where our customers can enjoy a positive experience as friends of our family business. Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee's success is unparalleled. We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of these three core values: Being Genuine, Having Fun, and Driven by Results. Perks: Comprehensive benefits package including medical, vision, dental, and other supplemental coverages 401K with 5% match Employee discounts Company-paid life insurance Gym membership reimbursement Opportunities for advancement Annual Incentive Trip for Top Performers RV Borrowing Program Incredible Team Culture We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Bish's RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.

Job Description Benefits/Perks Medical insurance Dental insurance Vision insurance 401K retirement with company match Vacation, paid time off Company-paid training Employee discounts for Culligan in-home products Eligibility for annual recognition and training meetings/events Job Summary Culligan Water is seeking an individual experienced in customer relations to work in our Idaho Falls location. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. Responsibilities Extensive problem-solving, order processing, and helping to manage customer accounts Provide proactive sales support by developing close relationships with customers Schedule service and delivery orders Collection calls on past due accounts Coordinate schedules and works with the service/operations team Contact customers for purposes of scheduling additional services or offering maintenance plans Refer unresolved customer grievances to designated departments for further investigation Driving a forklift, moving and counting stock, helping with warehouse items, basic office cleaning Qualifications High school diploma or GED Minimum of three years of customer service experience is required Strong time management and project management skills Proficient in Microsoft Office (word, excel, outlook) Excellent communication skills, both written and verbal About Culligan As the worlds leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.

We are seeking a Senior Customer Relationship Manager to join our Firstup CRM Team. In this position, you will be managing business relationships with all banking customers using Firstup's core solutions and Core Director. You will serve as a single point of contact to resolve complex issues and work on a variety of diverse projects. You will use excellent judgment to select techniques and evaluate criteria for obtaining solutions. This team works with multiple departments within Firstup to help facilitate effective communication with our customers and organizational support. This position will travel up to 25% of the time to client sites to better strengthen the Firstup Client Relationship and to understand the culture of the financial institution. This position can be worked remotely, but will be supporting clients in the Eastern and Central time zones and must be able to work accordingly. What youll be responsible for: As the "single point of contact" for each assigned customer, assists with the research and resolution of all matters, for all applicable products and services. Builds and maintains close working relationships with all levels of customer staff and management to ensure the long-term viability of the relationship. Maintains a high degree of communication with the management of each customer, including regularly scheduled conference calls and/or onsite, face-to-face visits. Assists with research and resolution of identified issues and reports pertinent findings to JHA management in the defined method. Tracks and manages the resolution of all issues for new customers, as well as, post-release issues for existing customers. May perform other job duties as assigned. What youll need to have: Must have a minimum of 6 years of banking operations experience or customer relationship experience within the banking or financial industry. Must be able to travel 25% of the time to assigned clients. What would be nice for you to have: Bachelor's degree. Experience with JHA products and services. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Firstup's mission and can contribute to our company in a variety of ways.

At Sparklight, a Cable One brand, we believe in a neighborly approach-connecting people to what matters most. Are you ready to play a key role in this mission? As Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you'll build trust by listening empathetically and responding clearly. As you grow in the role, you'll handle more complex situations-resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts-for both the customer and the company. Key Responsibilities * Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies. * Perform entry-level sales and support tasks within a designated region or business area. * Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication. * Actively listen and ask questions to understand customer needs, showing empathy and respect. * Handle a variety of customer-facing duties, including: * Addressing requests to disconnect or remove services * Providing billing and pricing information * Resolving standard issues remotely or educating customers on resolution steps * Scheduling service appointments when remote resolution isn't possible * Arranging product returns or exchanges * Managing add/change/delete requests in hosted platforms * Use effective telephone-based selling skills to: * Build rapport and identify customer issues * Offer creative solutions and explain product/service benefits * Negotiate household spend and upsell additional services * Accurately and efficiently input orders * Meet or exceed weekly and monthly sales activity goals. * Follow company-approved scripts to ensure consistent communication. * Assist with special projects as assigned. Qualifications * High School Diploma or GED * Ability to ask fact-finding questions to identify solutions aligned with customer needs * Demonstrated patience and professionalism in all customer interactions * Working knowledge of Cable One products and services * Strong communication and active listening skills * Ability to remain composed and empathetic in high-pressure situations * Ability to sit for extended periods, use hands, talk, and hear * May be required to lift up to 10 pounds Benefits Cable One values the contributions of our associates and offers an excellent benefits package, including: * Health from Day One: Medical, dental, and vision plans start immediately * Protect What Matters: Life insurance for you and your loved ones * Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days * Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one * Extra Peace of Mind: Group legal plan and identity theft protection Additional Perks * Learn & Earn: Tuition reimbursement up to $5,250 in your first year * Give Back: Participate in community support programs across the U.S. * Celebrate Wins: Recognition and awards programs highlight your achievements * Grow Your Career: Clear advancement opportunities * Team Vibes: Collaborative work environment where ideas and teamwork thrive Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. Ready to make a difference and grow your career? Apply today and become a part of something bigger.

Job Description Stoneyellow Dental Care is seeking a Customer Service Consultant to join our team. As a Customer Service Consultant, you will be responsible for providing exceptional customer service to our patients and assisting them with any inquiries or concerns they may have. This role plays a crucial part in ensuring our patients have a positive experience with our dental practice. Responsibilities: Respond to patient inquiries via phone, email, and in-person Schedule appointments and manage the appointment calendar Assist patients with billing and insurance questions Handle patient feedback and resolve any issues in a timely manner Maintain patient records and ensure accuracy of information Must be able to provide personable, friendly "World Class" customer service to internal and external customers Coach and provide valuable feedback to team members, fostering their professional growth Formulate, articulate, and prioritize project activities, ensuring clarity and alignment Develop well-founded conclusions and recommendations based on thorough analysis Proactively seek new knowledge and skills, contributing to the development of intellectual capital within our organization Qualifications: High school diploma or equivalent 1-2 years of customer service experience Excellent communication skills, both written and verbal Strong problem-solving abilities Ability to work in a fast-paced environment If you are a customer service professional looking to make a difference in the healthcare industry, we encourage you to apply for the Customer Service Consultant position at Stoneyellow Dental Care. Join our team and help us provide top-notch care to our patients!

Company OverviewFounded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision.Position OverviewThe Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment. Responsibilities: Customer Relations Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure. Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection. Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers. Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card. Remind departing customers to submit feedback about their visit. Thank all departing customers and remind them to return. Resolve customer complaints and damage claims. Center Operations Ensure proper execution of all activities in the service bays Print and monitor daily, weekly, and monthly sales and inventory reports Monitor cash register functions and credit card handling Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s) Perform daily close-out procedure Prepare weekly and monthly paperwork Ensure cleanliness and appeal of entire site Maintain safe working environment Maintain physical plant, tools, equipment, inventory, supplies, and personal property Other Duties and Responsibilities Write and mail customer thank you notes Solicit fleet accounts Plan and execute local center marketing functions Participate in community activities Qualifications Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills Basic literacy (ready, writing, math skills); Verbal communication skills Ability and licensed to operate motor vehicles Previous customer management experience in a retail automotive center or equivalent related business required Working Conditions Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting. Benefits/Perks Discounted Services for Employees Flexible Hours Opportunities for Advancement Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.

ESSENTIAL FUNCTIONS: * Supervises mining field technicians. Performs annual performance reviews, oversees the development and administration of employee development plans and recommends compensation increases. Administers discipline; has authority to hire employees. * Completes assigned technician's annual performance appraisals on or before their anniversary dates. * Functions as primary point of contact for customers seeking service work. Answers and directs incoming Service calls. * Performs all sales functions (quotes, estimates, bids, etc.) for incoming phone calls and walk-in customers needing service work. * Qualifies the repair needs with the customer and collects the necessary information needed to accurately create a quote or estimate of repair. * Works closely with Service Pricing Group to provide an estimate or quote to the customer in adherence with Customer Care Standards. * Discounts shop labor rates to gain business as necessary. * Meets typical annual target of 22% PAD (may vary year over year) for annual profitability of the team and the store. * Works with field technicians to gain customer consent for quoted or estimated work prior to the repair. * Meets final repair performance versus quoted amounts expectations of on or under quote. * Manages marketing campaigns in partnership with Product Support Sales Representatives (PSSRs) that are designed to drive business into their assigned areas. * Works closely with PSSRs and other department's sales representatives (General Line, CAT Rental, Engine, etc.) to coordinate service opportunities in their assigned areas. * Evaluates all Warranty, Policy, and Service update issues that may be required for the particular type of machine being repaired. * Presents initial quote or estimate for work required to the customer and any ongoing changes to gain consent to move forward with the repair. * Duplicate * Adds, deletes or otherwise manages the different elements of a work order during the repair process, including: segments, charge codes, job notes, etc. * Uses the Service scheduling tool to schedule and maintain all aspects of the repair in the field and the shop specific to assigned team members and area. * Performs all necessary work functions in Microsoft A/X specific to the work order process by creating, maintaining and closing all work orders. * Coordinates with Field Technicians to ensure all job stories are accurately added to the work order prior to invoice * Owns responsibility for the productivity of the technicians assigned to the team. * Will be measured by and held accountable for invoicing service calls according to WIP turns metric. * Coordinates the usage, rental or purchase of special tooling needed to perform repair work. * Provides frequent communication of service status updates for each customer, as well as research, fact-finding, resolution and follow-up of customer questions and concerns so that nothing come as a surprise to the customers. Provides advice related to replace versus repair options. * Contacts the customer, after input from the Technician, with any up-sell items and explains the issue; then either gains consent to perform the work or directs technician to proceed without doing the work. * Discounts, credits and re-issues customer invoices as needed to ensure customer satisfaction * Makes internal policy decisions for the Service Department and will work with other departments to ensure the policy expenses from their areas are allocated to the appropriate internal accounts. * Meets the break-even goal for all goodwill and warranty decisions and the variance of those policy and warranty accounts at the end of the year. * Approves employees' work time and adjusts employee time on work orders as needed * Works directly with Field Technicians to ensure quality control measures have been effectively deployed. * Works with centralized functions concerning warranty, goodwill, policy, technical communications and any other relevant items associated with timely completion of the repair. * Finalizes all repair work by contacting the customer, reviewing the invoice in detail, and gaining consent to close. * Follows up with customers post repair to gauge customer satisfaction * Adheres to all customer care standards. * Actively cares and advocates safety at Western States. Adheres to and promotes all applicable safety policies, procedures and standards. * May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives. * Works within and promote corporate vision, mission, and values of the organization. * Performs other duties as assigned. KNOWLEDGE SKILLS AND ABILITIES: * Knowledge and use of Microsoft computer products or other comparable systems required. * Knowledge or ability to learn Microsoft AX, Infocast, and Sales Link. * Proven conflict resolution skills. * Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building. * Ability to set and manage priorities. * Must be a self starter and able to work without supervision. * Consistent attendance. EDUCATION AND EXPERIENCE: * Proof of high school diploma or General Education Degree (GED). * Associates Degree from an accredited vocational school preferred. * Five years minimum experience working on heavy equipment required. Caterpillar environment with hydraulic, engine and power-train experience preferred. * Minimum of one year previous supervisory experience required. * Valid driver's license and acceptable driving record required. * Must be able to communicate (speak, read, comprehend, write in English). PHYSICAL CHARACTERISTICS: * Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting. * Must be able to lift 50 pounds. * Must be able to meet all safety requirements for applicable safety policies. This role is designated as safety-sensitive.

Job DescriptionAt Wackerli Subaru, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Wackerli Subaru is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years. Benefits Medical, Dental, & Vision Insurance Employee Discounts on Parts & Services Competitive Pay Paid Vacation Growth Opportunities Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure the daily inventory of technicians' time is consistently sold to service customers Distribute work between technicians efficiently Answer technical questions about vehicle problems, warranties, services, and repairs Maintain Customer Success Index at or above company standards Assist in diagnosing vehicle problems; order parts and tools as necessary Oversee administration of warranty claims as well as training and supervising of service department Reinforces company policies and adheres to company standards Encourages compliance with applicable laws and regulations Maintain good working relationship with factory(s) and foster positive employee relations Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities. Powered by JazzHR 7rqZVmcJc2

Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the perfect candidate for our Member Contact Center Agent role at ICCU! ICCU's mission is to help our members achieve financial success. As a Member Contact Center Agent (MCC), you will be the helpful voice of our institution as you build positive relationships with our Credit Union members and assist them over phone, text message, and email. At work, your Primary Responsibilities will include: Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills. Providing general information to members about our Credit Union Services. Answering telephone calls and meeting performance metrics. Researching and correcting member account problems. Performing a wide range of member-generated transactions. Completing accurate case notes of member interactions and call history. Working and communicating effectively with team members. Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work. Before you apply, make sure you have: A High School Diploma or GED. Good communication and interpersonal skills. The ability to maintain confidentiality of Credit Union records. Also, please let us know in your application if you have: Knowledge of the Financial Industry. Prior Experience in a Customer Service role. This role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines. You must be eligible for membership at ICCU to obtain employment. This role offers benefits, including: Pay Starting at $19/hr Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium) Generous Paid Time Off 11 Paid Holidays Matching 401K AND Pension Tuition Reimbursement Employee Assistance Program Employee Wellness Program Paid Group Life and Disability Insurance Awesome Culture Business Discounts (such as cell phone service and gym memberships) And More About ICCU: Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you're a part of it. ICCU was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent-based organization looking for talented individuals to help our members achieve financial success. ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law. The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Job Description Team Leader HAS Incorporated A team leader is an experienced, professional caregiver who has demonstrated an ability to support and care for clients and coworkers, alike. The understand and embody the company mission, actively incorporating the core company values (Independence, Individuality, Inclusion, and Integrity) in their daily work. Team leaders will also serve as the first line of DSP service and development in the company, ensuring that employees assigned under their stewardship are supported, heard, validated, and trained. Team leaders will be assigned to oversee the quality of care of a specific home, with specific clients and employees. Responsibilities The Team Leader is responsible for all activity in the home Be a leader to the team members in the home under your charge. All team members in the home will report to you Complete daily QVR checks to ensure all home team members have completed the required charting (MARs, ADLs, Goals, Client Time, Etc.) On-call 24/7 for the specific home you work in- answering behavioral related calls from team members, de-escalate or do crisis intervention, filling shifts for the home you work in when there is a no call no show (You will clock in and out on ADP and Client time for any time outside of regular scheduled shift) Notify the nurse of any medication discrepancies Responsible for oversight of medication count each shift and other medication responsibilities - medication check form is to be turned in to the nurse every Wednesday Coordinate with QIDP and regional nurse on all behavioral and medical needs to include appointments, meetings, finances, activities, etc All monthly recordings, participant DSL signature pages, chore charts, menus, Team Lead checklist, etc. need to be turned in by the 5th of each month to the QIDP Working with Regional Scheduler to problem solve scheduling issues within the specific home you work in - filling the vacant shifts as needed. Ensure client/house binders are stocked with necessary forms Notify the QIDP of client or team member concerns Inform the QIDP of any constructive suggestions as well as improvements Create and assure a chore chart for the team members is being implemented and completed each shift Create weekly menus and activities schedule. Ensure the scheduled meal/activity is communicated to the appropriate team members, and that each client in the home has adequate groceries and household items. Qualifications Minimum of two years of experience working with individuals with intellectual disabilities, including one year of supervisory experience. Knowledge of regulatory standards, agency policies, and funding source requirements related to the care of individuals with intellectual disabilities. Excellent communication skills, both verbal and written. Ability to work collaboratively with a diverse interdisciplinary team. Flexibility to work a variety of shifts, including weekends and holidays. Must pass a criminal background check and drug screening.

Pay, Benefits & Work Schedule: The salary range for this role is 12.00 to 16.00, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. REQNUMBER: 98197

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. The role will manage a team of Health Coaches who deliver healthy lifestyle courses across Oxfordshire. As part of this, the coaches need to be observed regularly to ensure quality and consistency. In addition, the role involves engagement activities within Oxfordshire and attendance at face-to-face team meetings, which take place every two weeks. The successful candidate will need to be present in Oxfordshire at least twice per week The Team Leader is responsible for coordination of effective and efficient behaviour change and screening services. Key focus includes the referral management, personalised care pathways (aligned to need/preferences) and health coaching delivery. The Team Leader will develop and deploy Standard Operating Procedures (SOPs) that ensure highly effective customer experiences that in turn drive positive and sustained behaviour change outcomes across lifestyles areas including: • Healthy Eating and Nutrition • Smoking Cessation • Physical Activity • Weight Management • Alcohol consumption • NHS Health Checks (outreach) As Team Leader, you will be responsible for the day-to-day operation of the contract, ensuring that staff are appropriately prepared and ready to provide quality driven, person centred lifestyle improvement services. Working alongside the Service Manager, you will ensure that the highest possible standards of care are always applied and adhered to. 1.Coordination of service delivery by: • Monitoring referral activity, starter, retention, and completion / achievement information through the overarching case management of populations and caseloads across the service • Supporting the production and analysis of Management Information to support internal and external reporting requirements and inform continuous improvement • Overseeing staff activity, productivity, and utilisation to ensure effective, efficient delivery, making best use of Maximus' policies and processes to guide and support team and individual performance • Ensuring all training and Continuous Professional Development (CPD) is coordinated and rolled out / completed in a timely manner • Effectively manage own time and workload to ensure deadlines are met in an effective manner • Contribute to team organisation, planning and continuous improvement. 2. Ensure the service is embedded within and across the local networks and communities. • Developing positive relationships with internal and external stakeholders from across and within the health, wellbeing, community and voluntary sectors • Develop trusting and beneficial relations with workplaces across Buckinghamshire, optimising opportunity to support workforces to adopt positive health and wellbeing behaviours, maximising referral routes to our service (with a focus on routine and manual workers and priority groups) • Establish simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user experience • Undertake outreach work within the community and build connection with local organisations and other services interconnected to the wider and social determinants of health • Coordinate and deliver events to promote the Buckinghamshire Healthy Lifestyle Service to generate high quality referrals, with a focus on priority areas and populations • Disseminate information and resources regarding the service provision including group activities and other relevant services on a regular basis • Represent the service as required at meetings, conferences, and forums • Attend local network meetings as part of coordinated approach to demonstrated reach, engagement and sharing good practice 3. Responsible for high quality service delivery and achievement of performance through: • Proficiently overseeing caseload management, performance data and Management Information via the virtual care platform case management system and additional dashboards inclusive of sub-contractor activity. Manage referral flow to sub-contractors and ensure service users pathways are continuous across providers (as required) • Deploying a robust framework to review and assure team competency and skills in the delivery of health and wellbeing coaching services, including, but not limited to observations, data audits, SOP compliance. • Ensuring staff are appropriately trained, motivated, and supported to enable them to carry out their duties to the highest possible standard • Ensuring team and individuals have value and performance based objectives that align to the performance requirements of the contract • Ensure your team deliver against contract performance expectation as agreed with the commissioner, taking action in line with performance management requirements • Ensuring high quality delivery in line with the service delivery specification, SOPs and national / local evidence/guidance • Ensure the qualitative capture of evidence through service user feedback, case studies and effective compliments/complaints monitoring • Proactively identifying any service improvement needs that may affect the day to-day operational delivery of the service. • Deputising for the Service Manager in the event of sickness or annual leave. 4. Ensure compliance with national standards, NICE guidance, contract and company quality standards, Service Level Agreements and SOPs. • Monitor, implement and embed all policies and systems as they relate to service delivery, including but not limited to localised SOPs, Health, and Safety, Safeguarding, and Information Security • Ensure delivery is compliant with government guidance relating to diet, alcohol, physical activity, both adult and child weight management and smoking cessation • Coordinates efforts to ensure compliance with information, advice, and guidance if / when government guidance changes. 5.Support in the effective development of high performing teams. • Adopting a proactive approach to supervision and training with a demonstrated commitment to personal development, achievement of quality standards, delivering high performance in line with agreed objectives and Key Performance Indicators • Support all to access supervision and ensure all engage in the development of annual Personal Development Plans (PDPs) • Support the Service Manager in the recruitment, onboarding and induction of team members as required • Create a culture of further development and constructive feedback with individuals and teams, embedding and ensure behaviours demonstrate the company values. 6. Support the service as require with delivery of service provision including but not limited to; • Carrying out NHS Health Checks in line with our policies and procedures • Supporting with the referral hub • Support with Health and Wellbeing Coaches as required (e.g., during periods of prolonged sickness or vacancy) Note: This is not an exhaustive list. The Team Leader is expected to carry out all other duties as may be reasonably required. Key Business Priorities Internal • Directors • Co-workers, managers, and wider team • Health Division colleagues • Maximus central division • Maximus companies and associates • Colleague forums External • Local Authority • Integrated Care Partnerships / Boards • Community and Voluntary sector • Population being served / supported. • Sub-contractors and key partners • Community stakeholders • Co-location cooperatives • Venue providers • Healthcare settings including GP Practices / Primary Care Networks Qualifications & Experience Essential: • Experience of a supervisory role with experience of managing a diverse team • Relevant health coaching qualification or an accredited health coaching skills programme. • A minimum of six months of direct health coaching delivery • Experience of caseload management demonstrated via the use of a Case Management System • Experience of supporting vulnerable individuals through a change process • Evidence of continuous professional development to ensure the delivery of the most recent and up to date health coaching provision to the correct quality standard. • Experience of coordinating health and wellbeing services Desirable: • Experience in delivering behaviour change interventions for specific lifestyle related issues (smoking cessation, physical activity, NHS Health Checks, weight management, alcohol reduction) • Membership of professional body (ICF, EMCC, AoC, UKHCA) • Educated to degree level in a relevant subject e.g., Psychology, Behavioural Science etc • Experience of supporting people remotely / telephonically / digitally • Experience in community development in areas of deprivation, Project Management and Developing new services. Individual Competencies Essential: • Ability to motivate, manage and lead a diverse team. • Ability to forge good working relationships with external organisations. • Ability to react quickly to unforeseen circumstances. • A strong understanding of the social / wider determinants of health • A strong understanding of population-based approaches including segmentation and risk stratification. • A strong understanding of behaviour change principles and methodology. • Demonstrable core skills and competencies as set out in best practice standards including: - Select and apply a range of health coaching models, conversation frames and techniques. - Detailed knowledge of the core concepts and principles of personalisation, patient activation, health behaviour change, self-efficacy, intrinsic motivation, and assets based approaches - Detailed understanding of self-management support and associated techniques - Advanced skills development incorporating practice, reflection and planning for the application of learning to practice. • Excellent internal and external stakeholder engagement and management • Strong written and verbal communication skills with the ability capture essential information that supports effective case management • A strong track record of interpersonal relationships including the ability to build, develop and maintain relationships. • Expertise in communicating effectively with excellent oral and written communication skills • Effective caseload management inclusive of accurate data collection, data entry, timely recording and delivery against agreed Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs). • Confident in the use of evolving digital technologies to support people through behaviour change processes. • The ability to manage time independently and effectively and work to deadlines • Ability to effective work safely and manage sensitive data in line with information security standards • Excellent Microsoft Office skills and ability to learn quickly when using news systems and processes. • Commitment to personal development and training • Commitment to flexible working (including evenings and weekends), ensuring the service is available to all residents including, those who work during the day, shift workers and those with children of school age • Commitment to supporting overall team/contract performance to the highest standards, undertaking a range of duties in line with business requirements Desirable: • Experience of delivery health screening services (e.g., NHS Health Check) • Effective delivery of programmes in line with contractual requirements and service level agreements EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 30,000.00 Maximum Salary £ 35,000.00

Summary The position is accountable for facilitating maintenance in the plant. The incumbent will lead efforts to perform preventive, predictive, and emergency maintenance. Essential Duties and Accountabilities Lead maintenance crew by planning, organizing, and scheduling work. Work with planner to facilitate planned maintenance activities. Coordinate activities of waste area, boiler area, and yards and grounds crews in the absence of the Maintenance Superintendent. Actively investigate and make changes to the preventive maintenance program to eliminate downtime issues. Actively promote safe work habits and make recommendations for safety improvements. This includes completing SAFE observations, participating in and promoting the SAFE process. Monitor maintenance of utility equipment to include the boilers, air compressors, wells, and waste area to increase equipment reliability and reduce overall cost. Communicate equipment and personnel issues on a daily basis with the Maintenance Superintendent. Track completion of preventive maintenance work orders, providing a monthly report of items not completed. Work with storeroom on inventory levels and approving non-stock purchases. Must maintain the highest standards of ethics and integrity while embodying the tenets of "What We Stand For" and "The Basic Principles." Must maintain the highest standards of data management by creating consistent, reliable data which will ensure accuracy and in turn, maximize the use of data and confidence in decision making. Proactively manage safety by ensuring compliance with all Federal and State regulations and internal Company policies. Regularly complete behavior based safety observations. Ensure unsafe conditions are corrected in a timely manner. All employees are responsible for upholding the principles of SQF 2000. All employees are responsible for immediately reporting any food safety, food quality or plant security issues to management for appropriate action. Perform other duties as assigned. Education and/or Experience: This position requires the incumbent to have advanced skills as an industrial mechanic. Language Skills: Ability to read and comprehend simple to complex instructions, correspondence, and memos. Ability to write various types of documents including, but not limited to, instructions, training outlines, and reports. Ability to effectively present information verbally in one-on-one to large group situations. Reasoning Ability: Must be able to creatively apply experience and common sense to a variety of situations, processes, and people. Must be able to make technical decisions and support the staff on technical issues. Possess the ability to manage several projects concurrently. Be able to plan work, order parts, and coordinate downtime to complete work orders. Be able to resolve issues which may include conflicts between employees, equipment malfunctions, and variations in operating conditions. Computer Skills: Must demonstrate strong skills in Microsoft Office suite and be able to effectively use Maintenance Management Software. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, and taste or smell. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. The employee must be able to drive a vehicle and will be required to travel in a car or airplane. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and vibration. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme heat; and risk of electrical shock. The noise level in the work environment is usually moderate.

Job Details Chubbuck, ID Part Time $13.00 - $15.00 Hourly Morning/AfternoonCashier Team Lead - Part Time - Pocatello This will be a Part Time Position with an average of 20-30 hours per week. The ideal candidate will have a flexible schedule between 8:00AM- 8:30PM, Monday - Saturday. What You Will Do: Be the "go to" person for cashier inquires and mediating when necessary Process customer returns and exchanges in an efficient and courteous manner Handle customer inquiries and complaints related to returns and exchanges Maintain accurate records of all returns and exchanges Monitor the sales floor Converse with customers and provide service Monitor the store for potential theft, including observing customers and reviewing security footage Train other employees on theft prevention and returns processes Opening and closing the store Track and balance all cash and credit transactions within the respective cash register Interact with customers to understand needs or answer any questions Receive payments from customers and issue receipts Track and balance all cash and credit transactions within the respective cash register Interact with customers to understand needs or answer any questions Count money Operate cash register Use computer to work Answer customer questions All other duties as assigned Requirements What You Will Bring: High school diploma or equivalent preferred Basic computer knowledge and math skills Ability to work quickly and efficiently Proven history of honesty and integrity Able to work independently with little instruction Demonstrated commitment to achieving the organization's goals and objectives Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness Demonstrate high level of diplomacy, sound judgment, and discretion when dealing with customers and other department staff High degree of energy, self-motivation, and flexibility Proven ability to work collaboratively with others Excellent communication and time management skills Excellent attention to detail and outstanding organization skills Strong work ethic with a professional, positive attitude. Reliable attendance Positive demeanor and professional appearance What You Will Experience: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed in a retail store environment. While performing the duties of this job, the employee is regularly required to: Stand or sit for long periods of time Use a computer to enter data Communicate with stakeholders to understand needs Perform repetitive wrist, hand and/or finger movement Feel the attributes of objects, grasp, push, and reach with arms or hands. Move objects up to 10 lbs. (Must be able to frequently move/lift objects up to 25 lbs. in weight. May occasionally move/lift an object up to 50 lbs. in weight) Qualifications What You Will Do: Be the "go to" person for cashier inquires and mediating when necessary Process customer returns and exchanges in an efficient and courteous manner Handle customer inquiries and complaints related to returns and exchanges Maintain accurate records of all returns and exchanges Monitor the sales floor Converse with customers and provide service Monitor the store for potential theft, including observing customers and reviewing security footage Train other employees on theft prevention and returns processes Opening and closing the store Track and balance all cash and credit transactions within the respective cash register Interact with customers to understand needs or answer any questions Receive payments from customers and issue receipts Track and balance all cash and credit transactions within the respective cash register Interact with customers to understand needs or answer any questions Count money Operate cash register Use computer to work Answer customer questions All other duties as assigned Requirements What You Will Bring: High school diploma or equivalent preferred Basic computer knowledge and math skills Ability to work quickly and efficiently Proven history of honesty and integrity Able to work independently with little instruction Demonstrated commitment to achieving the organization's goals and objectives Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness Demonstrate high level of diplomacy, sound judgment, and discretion when dealing with customers and other department staff High degree of energy, self-motivation, and flexibility Proven ability to work collaboratively with others Excellent communication and time management skills Excellent attention to detail and outstanding organization skills Strong work ethic with a professional, positive attitude. Reliable attendance Positive demeanor and professional appearance What You Will Experience: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed in a retail store environment. While performing the duties of this job, the employee is regularly required to: Stand or sit for long periods of time Use a computer to enter data Communicate with stakeholders to understand needs Perform repetitive wrist, hand and/or finger movement Feel the attributes of objects, grasp, push, and reach with arms or hands. Move objects up to 10 lbs. (Must be able to frequently move/lift objects up to 25 lbs. in weight. May occasionally move/lift an object up to 50 lbs. in weight)

ESSENTIAL FUNCTIONS: Supervises mining field technicians. Performs annual performance reviews, oversees the development and administration of employee development plans and recommends compensation increases. Administers discipline; has authority to hire employees. Completes assigned technician's annual performance appraisals on or before their anniversary dates. Functions as primary point of contact for customers seeking service work. Answers and directs incoming Service calls. Performs all sales functions (quotes, estimates, bids, etc.) for incoming phone calls and walk-in customers needing service work. Qualifies the repair needs with the customer and collects the necessary information needed to accurately create a quote or estimate of repair. Works closely with Service Pricing Group to provide an estimate or quote to the customer in adherence with Customer Care Standards. Discounts shop labor rates to gain business as necessary. Meets typical annual target of 22% PAD (may vary year over year) for annual profitability of the team and the store. Works with field technicians to gain customer consent for quoted or estimated work prior to the repair. Meets final repair performance versus quoted amounts expectations of on or under quote. Manages marketing campaigns in partnership with Product Support Sales Representatives (PSSRs) that are designed to drive business into their assigned areas. Works closely with PSSRs and other department's sales representatives (General Line, CAT Rental, Engine, etc.) to coordinate service opportunities in their assigned areas. Evaluates all Warranty, Policy, and Service update issues that may be required for the particular type of machine being repaired. Presents initial quote or estimate for work required to the customer and any ongoing changes to gain consent to move forward with the repair. Duplicate Adds, deletes or otherwise manages the different elements of a work order during the repair process, including: segments, charge codes, job notes, etc. Uses the Service scheduling tool to schedule and maintain all aspects of the repair in the field and the shop specific to assigned team members and area. Performs all necessary work functions in Microsoft A/X specific to the work order process by creating, maintaining and closing all work orders. Coordinates with Field Technicians to ensure all job stories are accurately added to the work order prior to invoice Owns responsibility for the productivity of the technicians assigned to the team. Will be measured by and held accountable for invoicing service calls according to WIP turns metric. Coordinates the usage, rental or purchase of special tooling needed to perform repair work. Provides frequent communication of service status updates for each customer, as well as research, fact-finding, resolution and follow-up of customer questions and concerns so that nothing come as a surprise to the customers. Provides advice related to replace versus repair options. Contacts the customer, after input from the Technician, with any up-sell items and explains the issue; then either gains consent to perform the work or directs technician to proceed without doing the work. Discounts, credits and re-issues customer invoices as needed to ensure customer satisfaction Makes internal policy decisions for the Service Department and will work with other departments to ensure the policy expenses from their areas are allocated to the appropriate internal accounts. Meets the break-even goal for all goodwill and warranty decisions and the variance of those policy and warranty accounts at the end of the year. Approves employees' work time and adjusts employee time on work orders as needed Works directly with Field Technicians to ensure quality control measures have been effectively deployed. Works with centralized functions concerning warranty, goodwill, policy, technical communications and any other relevant items associated with timely completion of the repair. Finalizes all repair work by contacting the customer, reviewing the invoice in detail, and gaining consent to close. Follows up with customers post repair to gauge customer satisfaction Adheres to all customer care standards. Actively cares and advocates safety at Western States. Adheres to and promotes all applicable safety policies, procedures and standards. May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives. Works within and promote corporate vision, mission, and values of the organization. Performs other duties as assigned. KNOWLEDGE SKILLS AND ABILITIES: Knowledge and use of Microsoft computer products or other comparable systems required. Knowledge or ability to learn Microsoft AX, Infocast, and Sales Link. Proven conflict resolution skills. Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building. Ability to set and manage priorities. Must be a self starter and able to work without supervision. Consistent attendance. EDUCATION AND EXPERIENCE: Proof of high school diploma or General Education Degree (GED). Associates Degree from an accredited vocational school preferred. Five years minimum experience working on heavy equipment required. Caterpillar environment with hydraulic, engine and power-train experience preferred. Minimum of one year previous supervisory experience required. Valid driver's license and acceptable driving record required. Must be able to communicate (speak, read, comprehend, write in English). PHYSICAL CHARACTERISTICS: Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting. Must be able to lift 50 pounds. Must be able to meet all safety requirements for applicable safety policies. This role is designated as safety-sensitive.

Company Profile At Melaleuca, our mission is to enhance the lives of those we touch by helping people reach their goals. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. For over 35 years, we have provided dynamic careers for thousands of team members while achieving consistent and profitable growth. We have over 5,000 team members and operate in 19 countries around the world. Overview As a Customer Service team member you are passionate about bringing the products to life for our customers and resolving any issues they may have. You will play a critical role in creating this world-class experience by answering inbound customer service calls from our customers. You'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect. Responsibilities Answer calls in a professional and courteous manner with a goal of having the customer feeling "delighted" Analyze customer situations and determine viable options that will serve them best Accurately place telephone orders offering specials, promotions and services that help meet customers needs Work independently and professionally Qualifications Flexibility is a must in this position Proficient in keyboarding and computer skills Able to analyze problems Able to work under stress Able to perform essential duties and responsibilities with efficiency and accuracy Able to handle confidential information Able to type 30+ WPM Why Melaleuca Melaleuca is one of the leading Health and Wellness companies in the world. We manufacture and distribute nutritional, pharmaceutical, personal care, facial care, home hygiene, and other wellness products and distribute them directly to the consumer through a full-service catalog and Internet shopping system. We carefully craft products used every day with the highest standards of safety, health, and wellness in mind. Great culture - flexibility is a must in this position; you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect. Our employees and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all employees are on a first name basis-it feels more like a family than a multi-national corporation. Excellent compensation - in addition to a competitive wage, we offer comprehensive benefits that include all you would expect plus some remarkable surprises, such as: 401(k) with contribution match Tuition Reimbursement Company profit sharing Longevity bonuses $100 of free Melaleuca products every month Opportunities for pay increases Fun Company Events No Layoffs! And much more!

Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities.